Office 365 Service

Introduction

Dave Francis – Integrated Services Director

Optimising IT Operations for O365

Service Introduction

Service Design Package Document

Review current processes

Office 365 Service Structure

O365 Service Structure Blueprint

O365 Service Components

On-Premises

InfrastructureCloud

Administration

&

Maintenance

Administration

&

Maintenance

Administration

&

Maintenance

Service Catalogue Service Level Management Capacity Management Continuity & Availability Management Incid

ent

Manag

em

ent

Pro

ble

m

Manag

em

ent

Req

uest

Fulfilm

ent

Acce

ss

Manag

em

ent

Data

Pro

tectio

n

Netw

ork

Manag

em

ent

Service

Rep

ortin

g

Service

Health

Mo

nito

ringSecure

KnowledgeAnalytics O365 Road Map &

Message CentreSCOM

O365 Health

Dashboard

Microsoft

APIs3rd Party

Tools

O365 Knowledge ManagementOffice 365 Roadmap Office 365 Message Centre Office 365 Service Health Dashboard

Event Management

O365 Activity Reports

SharePoint – Site Usage, User Trend, File InteractionsOneDrive – Usage, UserSkype – Peer-to-peer, Conference organised/participantEmail – Sending, Read, Receiving, Activity Trend

Identify – Capture – Evaluate - Share

Security and Compliance

Sharing & Access Request Activities

Auditing and Reporting

O365 Audit Log• Exchange Online – SharePoint Online – OneDrive – AAD

Exchange AuditAzure AD

File & Folder Activities

Site Admin Activities

Security Policies

Search & Investigations

Manage Compliance

Application Admin Activities

Office 365 Roadmap

Office 365 Roadmap

Summary• The Office 365 Roadmap lists updates that

are currently planned for applicable subscribers

• Updates are at various stages from being in development to rolling-out to customers to being generally available for applicable customers world-wide

O365 Road Map

Office Mix

Simplified Admin

Center experience

The New

OfficeNew Partner Admin

Center

Office 365

Adapter

Embedded

Images OWA Policy Tips

Updated Lync mobile

clients

Office 365 SSO with

SAML 2.0 Identity

Providers

Multi-factor

authentication

Service Pack 1 for

Office 365 ProPlus

SAP and Power BI and

Power Query support

Windows Azure Active

Authentication

DirSync Scoping

and Filtering

Exchange Online

Inactive Mailboxes

PDF support for

SharePoint Online

Lync Online Integrated

Reporting

Office Online

real-time co-

authoring OneNote for Mac,

Android, iPhone, and iPad

updates

Office 365

operated by

21Vianet

Admin App for iOS,

Android, and WP

OWA Calendar Search

OneDrive for Business Storage

increase

Power Map for Excel

SharePoint

Newsfeed App

for Windows 8

Lync meeting

scheduling from OWA

Office Mobile

for iPhone &

Android phones

Rights Management

Services

OneNote

for iPad

What Microsoft deliverExchange Online

Address Book

Policies

Message Center

EXO: 50 GB Mailboxes

Exchange group

naming policy

OWA for iPhone &

OWA for iPad

New SharePoint

Workflows

Simplified Yammer

login

Office Lens

Power Map GA for all

Excel 2013 users

OneDrive for Business

Improvements

90 Day message

trace

OneDrive for Business

Sync for Windows

Lync Online Remote

PowerShell

Lync mobile

client updates

Office 365 Switch Plans

OneNote for

iPhone and

Android

phones

Azure AD

Password Sync

Lync and SharePoint

Service Reporting

Connecting

Skype & Lync

OneDrive for Business apps for

Windows 8 & iOSPeople View in

OWA

1 TB for

OneDrive for

Business

Office 365

Developer APIs

S/MIME

Encryption

Office for

iPad + 1.1

update

Project Lite released

July 2013 – June 2014 highlights

O365 Message Centre

(planned maintenance outage)

Public Roadmap 1-3 months

Message Center At availability

Public Roadmap Up to 12 months

System Requirements 12+ months

Message Center At 12 months (ongoing)

Message Center 1-12 months

Service Health Dashboard 5 day minimum

Service Update CommunicationsSource Timeframe

Fu

nct

ion

ality

up

date

sP

latf

orm

up

date

s

O365 Service Health

O365 Target Operating ModelBusiness Value

O365 Build & Transition ModelBusiness Value

Auditing Data Retention

Protection/virus Time of click protection Reporting and Tracing Isolation Personal Technology Predictive Coding Near -duplication

DetectionEmail Threading Themes

Admin Tasks

Manage Mobile Devices

Data Loss Prevention

Threat Management

Search and Investigation

eDiscovery

E5 Sku

Office 365 Security & Compliance Centre

Exchange Online Advanced Threat Protection Customer Lockbox Advanced eDiscovery

User Activity in SharePoint Online &OneDrive for Business

User Activity in Exchange Online(mailbox audit logging)

Admin Activity in SharePoint Online

Admin Activity in Azure Active Directory

Admin Activity in Exchange Online (admin audit logging)

User and Admin Activity In Sway

User and Admin Activity In Power BI for O365

User and Admin Activity In Yammer

Retention Tags & Policies

Technology Aligned Maintenance, Administration and Reporting

Knowledge Management

Office 365 Roadmap Office 365 Message Centre Office 365 Service Health Dashboard

Deleted Item Recovery

Single Item Recovery

Recoverable Items Folder

Deleted mailbox Recovery

Mailbox Replication

Recovery Time

Backups

Office 365 Activity Reports

Email Activity Report

Office Activations Report

OneDrive for Business Usage Report

SharePoint Site Usage Report

SharePoint Activity Report

OneDrive for User Activity Report

Skype for Business Online Activity

Active Users Report Skype for Business Online Peer-to-peer Activity

Yammer Activity Report

Client Success

User Collaboration

User Engagement

Business KPIsEvent ManagementChange Management

Office Graph

Technology

Delve Analytics – (E5 Sku) Azure

Resource Management

Service Management

Accounts, Subscriptions, Admin Roles

Azure AD Administration

App Services

Data Services

Infrastructure Services

O365 End User Service Management“Service providers should endeavour to understand and improve end-user experience proactively and not have to wait for the end user to raise the request”

“Measure the performance of applications and

services from the perspective of the people

who use them”

“It’s the experience of individual users

that matter”

“SLAs are inward-focussed and largely measure how effectively the service provider has delivered it’s services – not the impact of its services on user productivity and hence experience”

“A service provider must constantly ask how the technology and services they provide are making the users more productive”“Service providers should ask whether

it’s support operation’s performance measures are aligned with end-user’s performance

Changing the way the world Works.