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Office 365 for EnterprisesCustomer Deck< INSERT DATE >
| Copyright© 2010 Microsoft Corporation
Trends Driving The Future of ProductivityCONSUMERISATION MULTI-GENERATIONAL INFRASTRUCTURE LIMITATIONS
ANYTIME, ANYWHERE RISE OF THE CLOUD
“By 2012, 20% Of Businesses Will Own No IT Assets.”
Gartner, Jan. 2010
“The move to Microsoft Online Services will help cut operational costs by an estimated 30% and create a variable cost model that will provide increased flexibility in the future.”
Ingo Elfering, Vice PreseidentGlaxoSmithKline
“We were cautious of how many people would embrace a new tool. What we found was that 80% of our users wanted to be on a Microsoft type platform and were using one at home”
John Kalka, Vice PreseidentIngersoll Rand
The world's mobile worker population will pass the one billion mark this year and grow to nearly 1.2 billion people – more than a third of the world's workforce – by 2013.
IDC, Feb. 2010
Older Millennials (23-27) spend an ave. of 6.8hrs/w interacting with work email. Younger Millennials in work spend just 4.2hrs/w on email and more time on text messaging (3hrs) or IM (3.2hrs).
Accenture, Jan. 2010
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| Copyright© 2010 Microsoft Corporation
The Future of Productivity
3
The cloud on your terms
Best productivity experience
across PC, phone and browser
Online
On-premises
Business Intelligence
Enterprise Content
ManagementCollaboration Enterprise
SearchUnified
Communications
| Copyright© 2010 Microsoft Corporation
Announcing Microsoft Office 365BRINGING TOGETHER CLOUD VERSIONS OF OUR MOST TRUSTED COMMUNICATIONS AND
COLLABORATION PRODUCTS WITH THE LATEST VERSION OF OUR DESKTOP SUITE FOR BUSINESSES OF ALL SIZES.
| Copyright© 2010 Microsoft Corporation
BEST PRODUCTIVITY EXPERIENCE
Work together, smarter
Microsoft Office 365 Value
ACCESS ANYWHERE*Solve problems
from more places
WORKS WITH WHAT YOU KNOW
Familiar tools
ROBUST SECURITY AND RELIABILITY
99.9% uptime. Guaranteed.
IT CONTROL AND EFFICIENCYKeeps you in control
BEST PRODUCTIVITY EXPERIENCE
Online meeting presentation with pc-to-pc audio and video
Desktop and Application sharing and virtual whiteboard
Recording Capability
Instant messaging
Co-Authoring in Word
Presence
Status update
Activities
My Sites in SharePoint
Easily connect with others across organizations with
calendar sharing and publishing in OutlookFamiliar Office Experience Create sites to share documents with colleagues and partners with SharePoint
Cross-browser support
• Simultaneously edit documents with your colleagues• Conduct online meetings with colleagues, partners, and customers, including audio, video and screen
sharing• Manage and share important documents and personal insights with colleagues using My sites• Share your calendar with colleagues, partners, and customers• Share documents, task lists, and schedules to keep workgroups in synch with Teamsites
• Simultaneously edit documents with your colleagues• Conduct online meetings with colleagues, partners, and customers, including audio, video and screen
sharing• Manage and share important documents and personal insights with colleagues using My sites• Share your calendar with colleagues, partners, and customers• Share documents, task lists, and schedules to keep workgroups in synch with Teamsites
• Simultaneously edit documents with your colleagues• Conduct online meetings with colleagues, partners, and customers, including audio, video and screen
sharing• Manage and share important documents and personal insights with colleagues using My sites• Share your calendar with colleagues, partners, and customers• Share documents, task lists, and schedules to keep workgroups in synch with Teamsites
• Simultaneously edit documents with your colleagues• Conduct online meetings with colleagues, partners, and customers, including audio, video and screen
sharing• Manage and share important documents and personal insights with colleagues using My sites• Share your calendar with colleagues, partners, and customers• Share documents, task lists, and schedules to keep workgroups in synch with Teamsites
• Simultaneously edit documents with your colleagues• Conduct online meetings with colleagues, partners, and customers, including audio, video and screen
sharing• Manage and share important documents and personal insights with colleagues using My sites• Share your calendar with colleagues, partners, and customers• Share documents, task lists, and schedules to keep workgroups in synch with Teamsites
* Access from mobile devices depends on carrier network quality and availability** “Connect Securely” is not a guarantee of 100% connection security.”
| Copyright© 2010 Microsoft Corporation
BEST PRODUCTIVITYEXPERIENCE
Work together, smarter
Microsoft Office 365 Value
ACCESS ANYWHERE*Solve problems
from more places
WORKS WITH WHAT YOU KNOW
Familiar tools
ROBUST SECURITY AND RELIABILITY
99.9% uptime. Guaranteed.
IT CONTROL AND EFFICIENCYKeeps you in control
• Rich client access online or offline via Office desktop applications on PCs and Macs• View and edit documents with Office Web Apps across a broad range of browsers
(Internet Explorer, Firefox, Safari) • Access your inbox from a broad range of browsers with Outlook Web App• Access mail, contacts, calendar, and SharePoint sites from hundreds of devices
including Windows Phones, Nokia, Android, iPhone and BlackBerry• Single inbox to manage email and voicemail with unified messaging• Connect securely** over Internet with HTTPS without the need for VPN
ACCESS ANYWHERE
Web applications with cross-browser support
Outlook Web App
Seamless mobile access across many devices
Access to PowerPoint
Access to SharePoint Office Hub in Windows Phone 7
* Access from mobile devices depends on carrier network quality and availability** “Connect Securely” is not a guarantee of 100% connection security.”
| Copyright© 2010 Microsoft Corporation
BEST PRODUCTIVITY EXPERIENCE
Work together, smarter
Microsoft Office 365 Value
ACCESS ANYWHERE*Solve problems
from more places
WORKS WITH WHAT YOU KNOW
Familiar tools
ROBUST SECURITY AND RELIABILITY
99.9% uptime. Guaranteed.
IT CONTROL AND EFFICIENCYKeeps you in control
• Just works. Minimal user training required to get productive right away
• Hybrid deployment scenarios allow on-premises and online users to work together seamlessly
• Multiple plans provide a cost effective way to provide familiar business productivity capabilities to everyone in your business
• Stay up to date with the latest productivity experience through a subscription service
WORKS WITH WHAT YOU KNOW
Outlook Web AppOutlook
* Access from mobile devices depends on carrier network quality and availability** “Connect Securely” is not a guarantee of 100% connection security.”
| Copyright© 2010 Microsoft Corporation
BEST PRODUCTIVITYEXPERIENCE
Work together, smarter
Microsoft Office 365 Value
ACCESS ANYWHERE*Solve problems
from more places
WORKS WITH WHAT YOU KNOW
Familiar tools
ROBUST SECURITY AND RELIABILITY
99.9% uptime. Guaranteed.
IT CONTROL AND EFFICIENCYKeeps you in control
• Premium anti-spam and antivirus protection provided by multiple virus scanning engines
• Data is replicated in geo-redundant data centres to protect against data centre wide failures
• Risk mitigation multi-dimensional approach to help safeguard services and privacy of data
• Helps customers comply with ISO 27001, SAS 70 Type I, FERPA, HIPAA, FISMA, EU Safe Harbour Seal
• Backed by a 99.9% financially backed Service Level Agreement
ENTERPRISE SECURITY AND RELIABILITY
99.9% financially backed SLAGeo redundant data centres
* Access from mobile devices depends on carrier network quality and availability** “Connect Securely” is not a guarantee of 100% connection security.”
| Copyright© 2010 Microsoft Corporation
BEST PRODUCTIVITYEXPERIENCE
Work together, smarter
Microsoft Office 365 Value
ACCESS ANYWHERE*Solve problems
from more places
WORKS WITH WHAT YOU KNOW
Familiar tools
ROBUST SECURITY AND RELIABILITY
99.9% uptime. Guaranteed.
IT CONTROL AND EFFICIENCYKeeps you in control
• 24/7 IT professional phone support or via electronic ticketing• Service health portal and RSS feeds to provide up to date service availability information• Simplified management with a single administration center with role based access • Remote PowerShell to allow scripting of routine tasks and access to raw data for reports• IT friendly service update policies that put you in control
IT CONTROL AND EFFICIENCY
Service health portal Simplified Management
MICROSOFT® OFFICE 365 DELIVERS THE POWER OF CLOUD PRODUCTIVITY TO BUSINESSES OF ALL SIZES, HELPING TO SAVE TIME, MONEY AND FREE UP VALUED
RESOURCES
* Access from mobile devices depends on carrier network quality and availability** “Connect Securely” is not a guarantee of 100% connection security.”
| Copyright© 2010 Microsoft Corporation
Customers Are Embracing Cloud Productivity with Microsoft
| Copyright© 2010 Microsoft Corporation
Customer Examples
11
• Ability to access data and information from any device
• Improved communication and collaboration
• Strategic transformation of IT
Purely Online
• Provide productivity tools to the larger employee base
• Keep costs under control• Focus on customer needs
Hybrid
| Copyright© 2010 Microsoft Corporation
Continuous Investment
12
90 Days Roadmap
communicatedField, partner and customer
inputs
Top feature requests identified
6-8 Weeks Feature
prioritisation and dev. sprints
Rhythm of the Service
| Copyright© 2010 Microsoft Corporation
What’s New in Office 365
13
• New user interface• Role based access• Identity federation (eliminate sign-in client)• Multi-factor authentication support• Remove scale limitation
PlatformCapabilitie
s
• My Sites to manage and share documents
• Access documents offline
• Improved Team & Project Sites
• Document-level permissions to protect sensitive content
• Share documents securely with Extranet Sites
• Cross site collection search
• Flexible service offering with pay-as-you-go, per-user licensing
• The complete Office experience with services integration in Office 365
• Always the latest version of the Office apps, including Office Web Apps
• Familiar Office user experience to access services
• Voicemail with unified messaging
• Integrated personal archiving
• Retention policies and legal hold
• Exchange Control Panel
• Free/busy coexistence• Cross-premises
management
• IM & Presence across firewalls
• GAL/Skill search in SharePoint
• Online meeting with desktop sharing
• Activity feeds• Contact photos• Click to communicate
from Office contact cards
• Windows Live federation
| Copyright© 2010 Microsoft Corporation
Plans for All Your Employees
14
E Family PlansK Family Plans
Office Web Apps
SharePoint Online Kiosk
Plan K1£2.60/m
Plan K2£6.50/m
Components
Exchange OnlineKiosk
Office Web AppsEmail, Calendar, AV/AS, Personal
ArchiveCollaboration
Portal
Conferencing
IM & presence
Office Pro Plus
Forms, AccessExcel, & Visio
Services
Voicemail & Advanced Archive
Capabilities
Voice
Plan E1£6.50/m
Plan E2£10.50/
m
Plan E3£15.75/
m
Plan E4£17.75/
m
| Copyright© 2010 Microsoft Corporation
Information WorkerKiosk Worker
User Segment Offers: Plan K Family• 500 MB mailbox• No SharePoint storage allocation• Outlook Web Access (full version, not OWA
light)• POP support• Email, calendar, contacts• Forefront antivirus and anti-spam• Site search capabilities• Office Web Apps
User Segments: Right Features for the Right Users
15
Rich feature offering that meets a users full messaging and collaboration needs
Low cost offering to users that do not have messaging and collaboration
capabilities today
User Segment Offers: Plan E Family• 25GB mailbox• 500MB SharePoint storage• Full Client Connectivity (MAPI/IMAP)• Mobility• Lync (real time communications)• Advanced Exchange & SharePoint
capabilities• Office Professional Plus• On-premises access rights
Key Differentiato
rs
DemonstrationNew User Experience
| Copyright© 2010 Microsoft Corporation
What Does Moving to the Cloud Mean?• Standardisation• Single architecture• Limited configuration and customisations options
• Deployment• Initial deploy is still required to migrate data to Office 365• AD clean up and network upgrade is often required
• Service Change• Balance between continuous innovations and minimise change• Customer controls IT policies but not feature availability
• Privacy and Security Considerations• Understand your internal security and privacy requirements
17
| Copyright© 2010 Microsoft Corporation
Why Microsoft ?
18
• 40 million+ paying customers of Microsoft Online Services including 50% of Fortune 500 companies• 20+ years experience in building enterprise software• 16,000 partners committed to BPOS• Global reach: BPOS is available in 40 countries and localised into 20 languages
Enterprise Credibility
• Same best in class features found in Exchange, SharePoint, Lync and Office apps • Seamless transition and experience for end users• Anywhere access across phones, browsers and PCs
Rich and Familiar
Capabilities
• Right offers for the right users• Power of choice: on-premises, online or hybrid• Continuous innovations every 90 days• Major and minor update policy respectful to IT pro need for control• Service delivery platform approach enabling new services across Microsoft and partners
Most Compelling
Vision
| Copyright© 2010 Microsoft Corporation
What’s Next
19
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1
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Learn more @ www.office365.com
Explore Office 365 in our Customer Immersion Experience Centres
Contact your account manager or partner to evaluate if Office 365 is right for your business
Appendix
| Copyright© 2010 Microsoft Corporation
Office 365 Includes…
• Store your important documents, and share expertise using personal My Sites
• Share documents, task lists, and schedules to keep business units in sync using team sites
• Work effortlessly with partners and customers by creating sites to share information securely
• 10GB per tenant + 500 MB per user
• 25GB mailbox• Outlook and Outlook Web App• Mobile email for most mobile devices including
Windows Phone, iPhone, Nokia, BlackBerry • Premium antivirus/anti-spam (Forefront)• Shared calendars, contacts, and tasks• Email archiving and compliance capabilities
• Instant messaging and presence• PC-to-PC audio and video calling • Click-to-communicate from Outlook, SharePoint, and other Office
Applications • Online meetings with PC-audio, video conferencing and screen sharing• Single click meeting creation and join from Outlook• Calendar integration with Outlook and Exchange
• Flexible service offering with pay-as-you-go, per-user licensing• The complete Office experience with services integration in Office
365 • Simplified user set-up to preconfigure services• Always the latest version of the Office apps, including Office Web
Apps• Familiar Office user experience to access services
Single user interface to purchase, administer and user with role-based access control | Single sign-on with on-premises Active Directory |
99.9% financially backed SLA | 24x7 IT Pro Support | Built in geo-redundancy in regional data centres
CONTROL AND EFFICIENCY
| Copyright© 2010 Microsoft Corporation
World Class Data Centres
• $2.3B+ Investment in cloud infrastructure• Geo-Redundant Data Centres• Locations in North America, Europe and Asia to provide optimal
performance• 99.9% guaranteed uptime (99.95% actual)• Secure Infrastructure – ISO27001 and SAS70 certified• Built from the ground up to be environmentally sustainable
| Copyright© 2010 Microsoft Corporation
Security ProgramA risk-based, multi-dimensional approach to help safeguard services and data
23
Security Monitoring & Response, Threat & Vulnerability Management
Access Control & Monitoring, File/Data Integrity
Account Management, Training & Awareness, ScreeningSecure Development Lifecycle, Access Control & Monitoring, Anti-MalwareAccess Control & Monitoring, Anti-Malware, Patch & Config Mgmt
Dual-factor Authentication, Intrusion Detection, Vulnerability Scanning
Edge Routers, Firewalls, Intrusion Detection, Vulnerability Scanning
Video Surveillance, biometrics, Access Control
Security Management
| Copyright© 2010 Microsoft Corporation
Privacy ProgrammeDesigned to enable consistent "high bar" privacy practices that support global standards for data handling and transfer
24
Documented & enforced privacy requirements • Microsoft Online Services Privacy Statement • Microsoft Online Services Privacy and Regulatory
Divisional Requirements Specific to Software + Services
• Corporate-level Privacy Guidelines for Service Development
Privacy disclosures & transparency• Microsoft Online Services Privacy Statement • EU Safe Harbour Certification
Disclosure
Choice
Notice
| Copyright© 2010 Microsoft Corporation
Exchange Server and Exchange Online
Mobile Collaboration
Email &Calendar
Voicemail in Your Inbox
Email Archiving
ON PREMISES
OFFICE 365
| Copyright© 2010 Microsoft Corporation
Exchange Server and Exchange Online
Mobile Collaboration
Email &Calendar
Voicemail in Your Inbox
Email Archiving
ON PREMISES
OFFICE 365
Rich client access via Outlook
Premium web experience via OWA
Large mailbox sizes (25 GB)
Calendar sharing and publishing
Premium anti-spam andantivirus (Forefront)
Information protection and control
| Copyright© 2010 Microsoft Corporation
Exchange Server and Exchange Online
Mobile Collaboration
Email &Calendar
Voicemail in Your Inbox
Email Archiving
ON PREMISES
OFFICE 365
Sync email, contacts, calendar
Supports popular mobile devices
Remote device wipe
Mobile device security policies
Block and quarantine devices
| Copyright© 2010 Microsoft Corporation
Exchange Server and Exchange Online
Mobile Collaboration
Email &Calendar
Voicemail in Your Inbox
Email Archiving
ON PREMISES
OFFICE 365
Text preview of voicemail
Customised greetings and call transfer optionsVoice access to email, calendar and contacts
Message waiting indicator
Lower TCO with email and voicemail on one platform
| Copyright© 2010 Microsoft Corporation
Exchange Server and Exchange Online
Mobile Collaboration
Email &Calendar
Voicemail in Your Inbox
Email Archiving
ON PREMISES
OFFICE 365
Personal archive
“Move” and “delete” policies
Legal hold policies
Multi-mailbox search for e-discovery
Transport rules
| Copyright© 2010 Microsoft Corporation
Lync Server and Lync Online
30
Basic Messaging Conferencing Voice PBX Replace
ON PREMISES
Office 365
Not AvailableFY1
2
| Copyright© 2010 Microsoft Corporation
Lync Server and Lync Online
31
Basic Messaging Conferencing Voice PBX Replace
ON PREMISES
Office 365
Not AvailableFY1
2
Presence
Instant Messaging
GAL and Skill Search
Activity Feeds
Windows Live Messenger Federation (incl. Mac)
PC to PC voice & video calls
| Copyright© 2010 Microsoft Corporation
Lync Server and Lync Online
32
Basic Messaging Conferencing Voice PBX Replace
ON PREMISES
Office 365
Not AvailableFY1
2
Multiparty (3+) Audio/Video
Ad hoc collaboration
Application Sharing
Online meetings
Reservation-less audio conferencingRequires Telco partner to connect
to the public phone network (PSTN audio conferencing)
| Copyright© 2010 Microsoft Corporation
Lync Server and Lync Online
33
Basic Messaging Conferencing Voice PBX Replace
ON PREMISES
Office 365
Not AvailableFY1
2
Call landlines and mobiles (PC to PSTN)
Transferring and forward calls
Single number
Simultaneous ring
Exchange Voice Mail IntegrationRequires Telco partner to connect you to the public phone network
(DIDs, PSTN termination)
| Copyright© 2010 Microsoft Corporation
Lync Server and Lync Online
34
Basic Messaging Conferencing Voice PBX Replace
ON PREMISES
Office 365
Not AvailableFY1
2
E911
Call Admission Control
Branch office appliance
Existing telephony integration
Fax and analog devices
Call Park, Hunt Groups
If the customer wants PBX replace, all OCS workloads must run on premise
On Premise OCS can work with SharePoint & Exchange Online – Sell Office 365 “E” + Voice CAL!
| Copyright© 2010 Microsoft Corporation
SharePoint and SharePoint Online
35
Sites & Communities
Content Management
Search, Insights & Composites
ON PREMISES
OFFICE 365
FAST Search – Wave 15
BCS – FY12PerformancePoint – Wave 15
No full-trust code
i
| Copyright© 2010 Microsoft Corporation
Office 365 Deployment
36
• Increase velocity of customers’ move to Office 365 while simultaneously reduce time and effort required to deploy
• Help customers realise value faster from their purchase of Office 365
• Make deployment cost more predictable and ensure that customers have a deployment plan at time of sale
• Establish deployment standards to manage customer expectations
• Scale partner ecosystem to deploy Office 365 to thousands of customers across all segments
Objectives• Deployment is usually not discussed at the time of sale, so
we want to change that behavior• Deployment is critical in large accounts since billing for
service usually starts after deployment of seats• Improve customers’ experience of moving to online services
– quick, efficient and predictable• Improve skills of partners so that they can assist customers
to deploy and deliver value added services
Context
• Enable Partners to Deploy Office 365 in Small, Mid-Size and Enterprise Customers
• Offer Microsoft Premier Deployment (MPD) to Office 365 EPG Customers (Major and CFAM only) where the number of seats exceeds 2,400
• Offer MPD to Dedicated customers in Enterprise Segment Customers
Strategy• Provide Microsoft Online Deployment
Guide (MODG) for Office 365• Provide Deployment Training in every
region worldwide• Provide Deployment Support for up to
160 hours through MPD to partners for up to 3 engagements
• Maintain a list of Recommended Deployment Partners
Partner Enablement• Build a BG funded team for Office 365
Deployment to customers > 2400 seats
• Augment the deployment team with MCS and a select set of partners
• Assist Partners through guidance, training and deployment support
• Drive Office 365 Deployment Objectives
Microsoft Premier Deployment
| Copyright© 2010 Microsoft Corporation
Programmability and More Control
37
Service Specific ControlFall through experience to specific services to gain similar server configuration control
Platform Web ServicesNew programmability layer allowing third party to interact with platform, by-passing the user interface
Remote PowerShell Manage the Exchange Online environment via command line, build applications that meet your business requirements and processes
Collaboration CustomizationVisual Studio 2010 and SharePoint tools for building, testing and packaging Sandboxed Solutions