OF STANISLAUS

BOARD AGENDA # B-10

AGENDA DATE November 8, 2005

415 Vote Required YES

SUBJECT:

Acceptance of Report on Impacts of State Transition of Payment Collection and Disbursement Responsibilities from the Local Child Support Agencies to the State Disbursement Unit (SDU)

STAFF RECOMMENDATIONS:

1. Accept report on impacts of state's transition to the state disbursement unit. 2. Increase appropriations and expenditures to the department's budget in the amount of $47,233 for transition efforts.

FISCAL IMPACT: Per the authorizing letter, LCSA letter 05-1 6, Stanislaus DCSS will receive an additional allocation of $47,233 for SDU related costs. Currently, $1 8,000 is designated for outreach efforts to advise customers of upcoming changes related to transitioning to the Statewide Disbursement Unit (SDU) on January Ist, 2006. The amount of $29,233 is designated for related SDU activities such as managing transition created workloads.

BOARD ACTION AS FOLLOWS:

On motion of Supervisor ---- Siy_o_n - - - - - - - - - - - - - - - - - - - - - _ n , Seconded by Supervisor ---M~yfidd -------- I' and approved by the following vote, Ayes: Su~ervisors:-QIBrie_n~Mayfield~Sinon~P~Martirli~andChaknza~~G~~~e~ ..................................... Noes: S u ~ e r v i s o r s : - N m e ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ - - ~ ~ ~ ~ ~ ................................................................ Excused or Absent: Supervisors: NQUB ........................................................................ Abstaining: Supervisor:Nona ................................................................................ I) X Approved as recommended 2) Denied 3) Approved as amended 4) Other: MOTION:

ATTEST: CHRKTINE FERRARO TALLMAN, Clerk File No.

ACCEPTANCE OF REPORT ON IMPACTS OF STATE TRANSITION OF PAYMENT COLLECTION AND DISBURSEMENT RESPONSIBILITIES FROM THE LOCAL CHILD SUPPORT AGENCIES TO THE STATE DISBURSEMENT UNIT (SDU) Page 2

DISCUSSION:

Federal law requires states to implement a single statewide-automated child support system, including a single location for processing all child support collections and payments. The delay in meeting this requirement has resulted in California paying more than $750 million in penalties. Those federal penalties will stop when the new statewide system is certified.

To meet federal requirements, the California Department of Child Support Services (DCSS) is implementing a central site for payment processing called the State Disbursement Unit (SDU). Implementation of the SDU will begin in November 2005 and will be operational statewide in summer of 2006.

The SDU will be responsible for collection and disbursement of all child support payments currently processed by the state's local child support agencies, plus all wage assignment payments for private child support orders not currently processed by local child support agencies.

Local Efforts

Stanislaus DCSS has had several goals throughout its preparation for transition to the SDU. Those goals are:

Minimize disruption of services to customers Educate customers with the facts, benefits and drawbacks Support timely and accurate distributions of child support Participate in statewide standardized train in^ for our staff - Continue to comply with State and Federal mandates.

Steps taken by Stanislaus DCSS to facilitate the goals of our transition:

A DCSS conversion coordinator has been assigned to work closely with State leaders and the business partner coordinators. A conversion team has been assigned for data clean-up, training, fiscal changes, and business processes redesign Held discussions with our Auditor and Treasurer Performed outreach with customers.

ACCEPTANCE OF REPORT ON IMPACTS OF STATE TRANSITION OF PAYMENT COLLECTION AND DISBURSEMENT RESPONSIBILITIES FROM THE LOCAL CHILD SUPPORT AGENCIES TO THE STATE DISBURSEMENT UNIT (SDU) Page 3

Implementation

To minimize impacts to service and ensure smooth local transitions, the system will be phased in statewide in a series of waves. Statewide implementation will be complete in Summer 2006. As counties transition, outreach is being provided jointly by State DCSS and local child support agencies (See EXHIBITS A, B). When local child support agencies transition to the SDU, child support payments will be forwarded daily via express mail services to the SDU for processing. This extra step during transition will add a few days to when families usually receive their child support payments.

Eleven counties have volunteered to be part of Wave 1 transition to the new system in November 2005. Wave 1 counties are: Amador, Alpine, Calaveras, Sierra, Nevada, Siskiyou, Modoc, Kings, Tulare, San Joaquin and Santa Clara. Wave 2 counties will transition in January 2006. Wave 2 counties are: Stanislaus, Inyohfono, Lassen, Tehama, El Dorado, Santa CruzISan Benito, Merced, Kern, Fresno and Orange. The remaining counties will transition by June 2006.

Impacts

Once fully implemented in the summer of 2006, employers will no longer send funds withheld to the local child support agency. In addition, employers will no longer send funds withheld to the individual custodial parent, even if the custodial parent does not have a case at any local child support agency. This means, even if neither the payor nor the custodial party have ever received public assistance or requested service from a local child support agency, the withheld funds will be redirected to the SDU.

For parents making support payments, a major shift will take place in when payments will be credited to their account. Much like payments to any other creditor, all payments will now be credited on the date they are received. Thus, the date payment is received at the SDU will be the Legal Date of Collection. This is a change from prior processing for those cases paying by wage withholding, as the Legal Date of Collection prior to transition was the date in which payment was withheld from the payor's paycheck. As a result of this change, payments not received by the SDU by the last date of the month, regardless of when withheld, will be delinquent. This poses risk to those payors whose employers historically pay child support withholdings at the end of the month. The state is working to mitigate this risk.

For parents receiving child support payments, delays may be experienced. During the transition, child support payments currently sent to the local PO Box designated for payments will be forwarded by the United States Postal Service to the SDU for processing. This extra step will add some additional time to when payments are normally received. For customers currently receiving Temporary Assistance to Needy Families (TANF) this rerouting of payments will have an impact on when a disregard payment will be issued. (The first $50 in current child support paid in a month is paid to TANF recipients even though they are receiving public assistance.

ACCEPTANCE OF REPORT ON IMPACTS OF STATE TRANSITION OF PAYMENT COLLECTION AND DISBURSEMENT RESPONSIBILITIES FROM THE LOCAL CHILD SUPPORT AGENCIES TO THE STATE DISBURSEMENT UNIT (SDU) Page 4 This first $50 is called a disregard.) A T A W recipient will continue to receive monthly disregards as long as the payment for current child support is received during the month in which it is due.

Parents who have paying cases in the local child support office will receive a letter from the State DCSS approximately 45 days prior to transition. For Stanislaus, set to transition January 2006, these letters are anticipated to be sent November 14 '~ and November 21SL of 2005 (See EXHIBIT C, D). These letters, as well as other outreach materials, are available in English and Spanish, and can be ordered in other languages as needed.

Long Term Benefits

In summer 2006, when SDU implementation is complete, child support payments currently sent to local child support agencies, and all wage withholding payments in cases currently without open cases at the local child support agency, will be redirected to the SDU.

The system will provide enhanced services to families receiving support and to parents making support payments, as well as employers.

Children and families will have several long-term benefits, such as:

Web and toll-free call center access to information. Immediate access to direct deposit services for families receiving support payments. Beginning in Summer 2006, families can get instant access to support dollars through electronic payment cards, similar to ATM or debit cards, which can be used at ATM machines as well as retail outlets. Parents who make support payments will he able to access accounts on-line, make payments using credit cards over a secure internet connection and set up electronic payment transfers from a checking or savings account.

Employers will be able to electronically transfer payments for wage withholding directly to the state and will have access to an Electronic Help Desk.

POLICY ISSUE:

Acceptance of this report on impacts of State transition of payment collection and disbursement responsibilities will support the Board's priority of efficient deliver of public services.

STAFFING IMPACT:

There are no staffing impacts associated with this item.

FALL 2005 EXHIBIT A

Caliiomia Department of Child Support Sewices

supporting Califmia's Children

EXHIBIT A

State Disbursement Unit Fact Sheet

Federal law requires states to implement a single statewide automated child support system, including a single location for processing all child support collections and payments. The delay in meeting this requirement has resulted in Califomia paying more than $750 million in penalties. Those federal penalties will stop when the new statewide system is in place.

To meet federal requirements, the California Department of Child Support Services (DCSS) is implementing a central site for payment processing called the State Disbursement Unit (SDU). Implementation of the SDU will begin in Fall 2005 and will be operational statewide in Summer 2006.

The SDU will be responsible for collection and disbursement of all child support payments currently processed by the state's local child support agencies, plus all wage assignment payments for private child support orders not currently processed by local child support agencies.

The system will provide enhanced services to families receiving support and to parents making support payments, as well as employers.

Children and families will enjoy several benefits, such as:

Web and toll-free call center access to information. Immediate access to direct deposit services for families receiving support payments if not already available. Beginning in Summer 2006, families can get instant access to support dollars through electronic payment cards, similar to ATM or debit cards, which can be used at ATM machines as well as retail outlets. Parents who make support payments will be able to access accounts on-line, make payments using credit cards over a secure internet connection and set up electronic payment transfers from a checking or savings account.

Employers will be able to electronically transfer payments for wage withholding directly to the state and will have access to an Electronic Help Desk.

Implementation

To minimize impacts to service and ensure smooth local transitions, the system will be phased in statewide in a series of waves. Statewide implementation will be complete in Summer 2006. As counties transition, outreach is being provided jointly by DCSS and local child support agencies.

When local child support agencies transition to the SDU, child support payments will be forwarded daily via express mail services to the SDU for processing. This extra step during system transition will add a few days to when families usually receive their child support payments.

Eleven counties have volunteered to be part of Wave 1 transition to the new system in Fall 2005. Wave 1 counties are: Amador, Alpine, Calaveras, Sierra, Nevada, Siskiyou, Modoc, Kings, Tulare, San Joaquin and Santa Clara. Wave 2 counties will transition in early 2006. Wave 2 counties are: InyoNono, Lassen, Tehama, El Dorado, Santa Cruz/San Benito, Merced, Stanislaus, Kern, Fresno and Orange.

In Summer 2006 when SDU implementation is complete, child support payments handled by local child support agencies and all wage withholding payments will be redirected to the SDU.

For more information, log on to www.childsup.ca.gov. -

CaliforniaDepartment ofchild Support Services Office of Communications b PublicAffairs Phone 916-464- 5188 P O . Box 419064, Rancho Cordova C A 95741 m.childsup.ca.gov Fu916-464-5495

California Department of Child Support Sewices

Need help? Visit the SDU websiteat www.casdu.com

EXHIBIT B

1

FALL 2005 EXHIBIT B

California State Disbursement Unit What You Need to Know

California's child support program is making some important changes that wiU make it easier for families to get their support payments, and will give parents who pay support more payment options.

Ifyou are a family receiving support payments or a parent making support payments, there are steps you can take toprepare for your transition to the State Disbursement Unit.

What is the State Disbursement Unit (SDU)?

Federal law requires states to have a single entity responsible for collecting and processing child support payments. California is meeting this federal requirement by implementing the State Disbursement Unit (SDU). The SDU will be phased in by county over the next six months.

The SDU wiU help families receiving support and parents who pay support. Benefits include:

Web and phone access to information; Immediate access to direct deposit services for families receiving support payments; In Summer 2006, families can get instant access to support dollars through electronic payment cards, similar to ATM cards, which can be used at ATM machines as well as retail outlets; and Parents who make support payments will also be able to access accounts on-line, make payments using credit cards over a secure internet connection, and set up electronic payment transfers from a checking or savings account.

Information for Families Receiving Support Payments

When will this happen, and how will it affect me? You will be receiving a letter from the Department of Child Support Services about 45 days before your county child support agency transitions to the SDU. The letter will explain the changes in the payment process. Your support payments will now come from the SDU. you receive payment by check, your check and the envelope will have a new look-so chedc your mail carefully.

Will Iget my check in the mail at the same time I usually do? You may experience a delay in getting your check while your child support agency is transitioning to the SDU. During the transition, child support payments wiU be fomwded daily via express mail delivery to the SDU for processing.

This extra step will add some additional time to when you normally receive your child support payment, but is necessary to ensure your payment is accurate as we implement the system. In Summer 2006, when the SDU is operating statewide, support payments wiU be sent directly to the SDU, elimjrtating this extra step.

Keep in mind that because the SDU wiU be sending your payment from its central office, YOUI payment may reach you later than when it was mailed by your local office.

Every effort is being made by the Department of Child Support Services and your local child support agency to get your payments to you as quickly as possible.

California Department of Child Support Semices P.O. Box 419064, Rancho Cordova CA 95741 wmchi ldsup.ca.gm EXHIBIT B

Supporting California's Children

Need help? Visit the SDU website a t wcuw.casdu.com

California State Disbursement Unit-What You Need to Know, continued

What can I do to make sure Iget my check as fast as possible? Askfor direct deposit as apayment option!

When you are notified that your county child support agency is transitioning to the SDU, sign-upfor direct deposit. I f you don't already have direct deposit, you can access the application on-line via the website at www.casdu.com, download a Direct Deposit Form @CSS 0485) from the site, or call your local agency to enroll or request an enrollment form. Direct deposit f o m will also be available at your local child support office.

If1 already have direct deposit, do I have to enroll again? No. I f your support payment is already going into your bank account, nothing will change. Your payment will continue to be deposited into your account.

Can I still call my child support ofice ifmy check is late or if1 have questions? Yes. Your local child support office will be able to help you and answer your questions.

I'm on CalWORKS-will my disregard payment change? Yes. When your county transitions to the SDU, your disregard payment will now come from the SDU-not the county. Your disregard check and envelope will have a nezu look-check your mail carefully. I f you have questions about your statement, call your local child support agency and they will be able to help you.

You will continue to receive your monthly disregard as long as the noncustodial parent continues to pay child support every month. What will change is how your disregard is displayed on your "Monthly Statement of Child Support Collections." When your county transitions to the SDU, your monthly statement will sl~ow the &regard as paid in the month that the collection was received, rather than for the month the child support was withheld from the noncustodial parent's wages (sometimes the prior month).

Example:

Under the old system

Payment was withheld in October, but received in November. On your November statement, the disregard is displayed as a disregard for the month of October.

Under the new system:

Payment was withheld in October but received in November. On your November statement, the disregard will show as a disregard for the month of November.

If1 receive child supportfiom another state or country, do I need to let them know about the change? No. I f you have a California child support case and you are paid through another state or country, the SDU wdl be in contact with that jurisdiction when your county transitions to the SDU. The SDU will give them the information necessary to ensure your payment is received timely.

California Department of Child Support Services PO. Box 419064, Rancho Cordova C A 95741

Supporting California's Children

Need help? %sit the SDU website at wulw.casdu.com

California State Disbursement Unit-What You Need to Know, continued

information for Parents Making Support Payments

Will I be notified about the change? Yes. You will be receiving a letter from the Department of Child Support Services about 45 days before your county child support agency transitions to the SDU. This letter will explain the changes in the payment process.

How will Imake my p a y m t s ? I f you are sending your payments to your local child support agency, continue to do so. During transition to the SDU, child support payments will be forwarded daily via express mail services to the SDU for processing. You will continue to work with your local agency for payment-related information.

AU payments will now be aedited on the date they are received at the SDU. To ensure the SDU receives your payment before the end of the month, payments should reach your local child support agency by the 20th of each month. In Spring 2006, you will begin sending your payments directly to the SDU.

Can I continue to make credit card payments? Yes. I f your local office currently processes credit card payments, they will continue to receive and/or process your credit card payment locally. In Summer 2006, you will be able to make your payments using credit cards over the SDU's secure internet website, and you will also have the option to pay by electronic funds transfer (Em from a checking or savings account.

Can Igo to my child support office and make a payment? Yes. Local child support agencies will stiU accept payments. But during transition, your local office must forward the payment to the SDU for processing. Your account will be credited on the date the SDU receives your payment.

To ensure the SDU receives your payment by the end of the month, make your payment by the 2W of the month so your local ofFce can forward it to the SDU in time.

If you usually pay your child support in cash, you should consider paying by check, money order, or other means to avoid the delay caused by forwarding your payment. In Summer 2006 when the system is running statewide, you will send your payments directly tothe nn7

My payment is taken out of my paycheck. How will I be affected? When your county transitions to the SDU, your wage withhold& payment will be forwarded to the SDU by the local child support office. Your account will now be aedited on the date the payment is received at the SDU.

This is a change from how your payments were credited under the old system. Now all payments will be credited when they are received at the SDU. Payments will no longer be credited on the date they are withheld from your paycheck. All payments must be received at the SDU by the end of the month to be credited in that month.

If your wage withholding is received at the SDU after the end of the month, you will have a balance due. During the system transition, the Department of Child Support Services and your local child support agency will be working to minimize any inconveniences caused by the system change.

To avoid adding to your existing account balance or to keep from starting a balance, you have the option to make payments over time to clear any past-due amounts.

California Departmmt of Child Support Semices PO. Box 419064, Rancho Cordova CA 95741

Supporting California's Children

Need help? Ksit the SDU website at www.casdu.com

California State Disbursement Unit-What You Need to Know, continued

Can I still call my child support ofice i,fI have questions about my account? Yes. Your local child support office will be able to help you and answer your questions.

Do Ineed to tell my employer to do anything differently? No. Employers will receive instructions for redirecting existing child support payments to the SDU for all affected employees. Until then, employers will continue sending payments to the local child support agencies as they men t ly do.

When will Istart sendingpayments di~ectly to the SDU? In Summer 2006. You will be notified when and how to redirect the child support payments to the SDU. Until you receive the notice, continue paying child support as usual.

C~lifOmi0 Department of Child Support Sovices PO. Box 419064, Rancho Cordma CA 95741

EXHIBIT C STATE OF CALIFORNIA - HEALTH AN0 HUMAN SERVICES AGENCY AFlNOLD SCHWARZENEGGER Govmor

CALIFORNIA DEPARTMENT OF CHILD SUPPORT SERVICES P.O. Ebx 419064, Rancho Cordova, CA 95741-0064

MOTHER BRANCH ONE - SMITH 5555 TEST ADDRESS STREET APT 405 A ANYTOWN, CA 99999-9999

Date: AUGUST 31, 2005

This fetter provides vou with important i n f o r m a m on chanaes t o the urocassina of vour support payments.

Federal Law requires each state to have a single location for processing ail child support payments. To meet this federal requirement, the California Department of Child Support Services (DCSS) has created a central payment processing srte called the California State Disbursement Unit ISDU). When fully operational, the SDU will be responsible for child support collection processlng and send~ng chrld support payments t o you.

0 HOW W l l L THIS CHANBE AFFECT YOU?

You SOON will receive your child support check directly from the SOU. WATCH YOUR MAIL CAREFULLY-YOUR CHECK AND ENVELOPE WILL HAVE A NEW LOOK.

o During the SDU initial transition period all payments will be sent t o the local child support agency and then forwerded t o the SDU. During this time you may experience minor delays in receiving your support check.

b If you ere currently having your support check deposited directly into your bank account, thar service will continue.

When all planned services are available, the SDU will offer convenient payment options, such as direct deposit and electronic payment cards. We will send you a notice when these services are available.

As California changes to the SDU, we are doing all we can to process and issue your payments as quickly as possible. We will continue to inform you of any other changes through future notices. We ask for your patience during this transition. We apologize in advance for any inconvenience this may cause.

You can continua to check on payments 24 hours a day by phone or on the web. Call 1-888-823-2734 or visit W W W . C B S B S D ~ V ~ ~ ~ ~ W ~ ~ . C O ~ on the web to check on payments.

If you have questions about your child support case, please contact your local child support agency at (41 5) 356-2701.

29981AUG 05 DAFRR PAT001 PAR !D: 0090000568

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY ARNOLD SCHWARZENEGGER, Governor

CALIFORNIA DEPARTMENT OF CHILD SUPPORT SERVICES P.O. Ebx419064. Rancho Cordova, CA 95741-9064

MOTHER BRANCH ONE - SMITH 5555 TEST ADDRESS STREET APT 405 A ANYTOWN, CA 99999-9999

Fecha: AUGUST 31. 2005

Esta carte le ofrece informacidn imoortante sobre ciertos cambios efectuados en el ~rocesamiento de sus oaaos de msntenimiento de hiios.

La Ley Federal establece que cada estado debe oontar con un lugar hnico para el procesamiento de todos 10s pagos correspondientes a sustento al niAo. Para cumplir con dicho requisito federal, el Departamanto de Servicios de Mentenimiento de Hijos del Estado de California (DCSS) he creedo un organism0 especifico para el procesamiento centralizedo de pagos denorninado Unidad de Desernbolsos del Estedo de California (SDU, por sus siglas en inglds). Une vez en pleno funcionamiento, la SDU sera responsable del procesamiento del cobro para el sustento al niiio y del envio de 10s pagos correspondientes.

~eBFrfo LE AFECTA A USTED ESTE CAMBIO?

- Usted reoibir4 MUY PRONTO su cheque por concept0 de sustento al niiio directemente de la SDU. REVISE SU CORREO CON DETENIMIENTO: SU CHEQUE Y EL SOBRE QUE LO CONTIENE TENDRAN UNA NUEVA IMAGEN.

Durante el perlodo de transici6n inicial hacia el pleno funcionamiento de la SDU todos 10s pagos serBn enviados a su agencia local de de mantenimiento de hijos y luego remitidos a la SDU. Durante este tiempo es posible que observe algunas pequeiies demoras al recibir su cheque.

* Si actualmante usted recibe su cheque de sustento diractarnante depositado en su cuenta bancaria, dicho servicio continuer6 sin ningfin cambia.

Cuando todos 10s sarvicios planaados estdn disponibles, la SOU ofrecerB opciones de pago convenientes, tales como dep6sitos directos y tarjetas da pago electr6nico. Lo mantendrernos inforrnado tan pronto corno estos servicios esten disponibles.

A rnedide que el Estado de California avanza hacia la implernentacibn definitiva de la SDU, se har5 todo ai esfuerzo posible para procesar y emitir sus pagos con la mayor rapidez. Lo rnentendrernos debidernente informado sobre cualquier otro carnbio futuro. Agradecemos su paciencia durante esta etapa de rransicidn. Deade ya nos disculpamos por cualquier inconveniente que lo anterior pueda ocasionarle.

Usted puede continuar revisando 10s pagos 24 horas al dia por telhfono o en el Web. Llame al telefono 1-888-823-2734 o visite el Web a www.casesoavmantweb.corn para revisar 10s pagos.

a Si tiene alguna pregunta con respecto a su caso de sustento, por favor cornuniquese con su agencia local de rnantenimiento de hijos. El n6mero para llamar es el (415) 356-2701.

EXHIBIT D

STATE OF CALIFORNIA - HEALTH AM0 HUMAN SERVICES AGENCY ARNOZD SW-NEWER, Gamm

0 P 0. Box 419064, Rancho Cordova, CA 95741-9064

FATHER T. BRANCH ONE - JONES,JR . APARTMENT BUILDING COMPLEX 1234 NORTH WEST STREET APARTMENT NUMBER 123 SOUTH SAN FRANCISCO. CA 941 10-1516 AZERBAIJAN

Date: AUGUST 31, 2005

This letter orovides vou with imoortant information on chanaes to the orocessino of vour sup~or t pavment.

Federal Law requires each state to have e single location for processing all child Biuppon payments. To meet these federal requirements, the California Department of Child Support Services (DCSS) has created a central payment processing site celled the Celifornla State Disbursement Unit [SDU). When fully operational, the SDU will be responsible for child support col le~tion processing and send~ng child support payments.

HOW WILL THIS CHANGE AFFECT YOU?

If vou pay supgort directly& the Local Child Suooort Aaencv ILCSA): Continbe to make payrnents to the local agency, but please pay your montnly support amoun: in

~ .~ . ~. full by the 20th of the month. We need your peyments earlier because all peyments will be processed by the SDU. The local office will forward your payments to the SDU where they will be credited to your account.

If your full monthly payment is not received by the SOU by the end of the month, your account will be overdue and you will be charged interest. To avoid interest charges, your full monthly support payment must be received in time for the local agency to forward the payment to the SDU.

If child supoort is deducted from vour waaes: If your ch~ ld support payment is withheld from your paycheck, your employer will continue t o send in your payment. Support payments rece~ved by your local child support agency after the end of the month will result in eccrual of interest charges.

When fully implemented, the State Disbursement Unit will offer e variety of peyment options, such as electronic payments. This will give you more convenient payment choices. We will let you know as soon as these options become available.

As California shifts payment processing to the SOU, every effort will be made t o process and issue payments as quickly as possible. We will tell you about any other changes through future notices. DCSS asks for your patience during this transition. We apologize in advance for any inconvenience this may cause.

You can continue to check on payments 24 hours a day by phone or on the web. Call 1-888-823-2734 or visit www.casesoavmentweb.com on the web to check on payments.

If you have questions about your child support case, please contact your local child support agency at (41 5) 356-2701 .

2999iAUG 05 OAFRR PATOO.1 PAR ID: 00S0000567

STATE OF IXLIFORNIA - HEALTH AN0 HUMAN SERWCES AGENCY ARNOLD SCHWARZENEGGER, Governor

CALIFORNIA DEPARTMENT OF CHILD SUPPORT SERVICES P.O. Box419064, Rancho Cordova. CA 95741-9064

FATHER T, BRANCH ONE - JONES,JR . APARTMENT BUILDING COMPLEX 1234 NORTH WEST STREET APARTMENT NUMBER 123 SOUTH SAN FRANCISCO . CA 941 10-1 51 6 AZERBAIJAN

Fecha: AUGUST 31, 2005

Esta carte le ofrece informaci6n importante sobre ciertos carnbios efectuedos en el procesamiento de sus patlos de rnantenirniento de hiios.

La Ley Federal estsbleee que cada etado debe conter con un lugar dnico para el procesamiento de todos 10s pagos correspondientes a sustento a1 niho. Para curnplir con dicho requisito federal, el Departamento de Servicios de Mantenirniento de Hijos del Estade de California lDCSSl ha creedo un organisrno especifico para el procesarniento centralizado de pagos denorninado Unidad de Desembolsos del Estado de California (SDU, por sus siglas en ingl6sj. Una vez en pleno funcionarniento, la SDU sera responsable del procesarniento del cobro para el sustento el niho y del anvio de 10s pagos correspondlentes.

&OM0 LE AFECTA A USTED ESTE CAMBIO?

Si usted paaa el sustento directamente a la Aqencia Local de Mantenirniento de Hiloe (LCSA, por sus sislas en inqles): ContinQe haciendo sus pagos de la rnisrna forrna, per0 por favor pague la cantidad correspondiente al sustento rnensual en su totalidad antes del dia 20 de cada mes. Si su pago rnensual no es recibido por la SOU a finales del rnes, su cuenta se encontrar6 atrasada y se 1% cobraran intereses. Para evitar dichos cargos, su pago rnensual total por concept0 de sustento debe ser recibido a tiernpo por parte de su agencia local para ser iuago rernitido a la SOU.

Si el sustento al niiio es deducido de su salario: Si el pago correspondiente al sustento al niho es deducido de su cheque de pago de salario, su ernpleador continuare enviando su pago corno es habitual. Ya que 10s pagos por sustento recibidos par su agencia local de mantenirnianto de hijos despu6s del Gltirno dia del mes le significar6n una acumulacitin de cargos por intereses.

Una vez plenamante irnplernentada, la Unidad de Desernbolsos del Estado ofrecerd una variedad de opciones de pago, tales corno pagos electrdnicos, entra otros. Esto le brindari rn6s alternatives de pago convenientes. Lo rnantandrernos inforrnado tan pronto corno estos servicios astan disponibles.

Durante la etapa de traspaso del procesarniento de pagos a la SDU, se hard todo el esfuerzo posible para procesar y ernitir 10s pagos en la forrna rnds rdpida. Lo mantendrernos debidarnente inforrnado sobre cualquier otro carnbio en el futuro. DCSS le agradece su paciencia durante asta etapa de transicidn. Desde ya nos disculparnos por cualquier inconveniente que lo anterior pueda ocasionarle.

Usted puede continuar ravisando 10s pegos 24 horas al dla por telefono o en el Web. Llarne al telefono 1-888-823-2734 o visite el Web a www.casesoavmentweb.corn para reviser 10s pagos.

Si tiene alguna pregunta con respecto e su caso de sustento, por favor cornuniquese con su agencia local da rnentenirniento de hijos. El nQmero para llarnar es el (41 5) 356-2701 .

AUDITOR-CONTROLLER BUDGET JOURNAL

Budget Organization Stanislaus Budget Org LEGAL BUDGET

To Jun-06

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