OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and...

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JAM@ ]pq`ga} ji ^qhogm Aifcfalaip Ejmq} ji Mgpg{ai} ^QHOGM AIFCFALAIP EJX HAPPAX ^JOGMW CI@ ]AXUGMA]

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8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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JAM@ ]pq`ga} ji ^qhogm Aifcfalaip

Ejmq} ji Mgpg{ai}^QHOGM AIFCFALAIP EJX HAPPAX^JOGMW CI@ ]AXUGMA]

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JAM@ ]pq`ga} ji ^qhogm Aifcfalaip

Ejmq} ji Mgpg{ai}

^QHOGM AIFCFALAIP EJX HAPPAX ^JOGMWCI@ ]AXUGMA]

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JXFCIG]CPGJI EJX AMJIJLGM MJ,J^AXCPGJI

CI@ @AUAOJ^LAIP

Pba JAM@ g} c qigsqa ejxql vbaxa pba fjuaxilaip} je => `aljmxcmga} vjxd pjfapbax pjc``xa}} pba amjijlgm/ }jmgco ci` aiugxjilaipco mbcooaifa} je fojhcog}cpgji) Pba JAM@ g} co}j cppba ejxaexjip je aeejxp} pj qi`ax}pci` ci` pj bao~ fjuaxilaip} xa}~ji` pj iav `auaoj~laip} ci`mjimaxi}/ }qmb c} mjx~jxcpa fjuaxicima/ pba giejxlcpgji amjijlw ci` pba mbcooaifa} je cicfagif ~j~qocpgji) Pba Jxfcig}cpgji ~xjug`a} c }appgif vbaxa fjuaxilaip} mci mjl~cxa ~jogmwar~axgaima}/ }aad ci}vax} pj mjllji ~xjhoal}/ g`aipgew fjj` ~xcmpgma ci` vjxd pj mj,jx`gicpa`jla}pgm ci` gipaxicpgjico ~jogmga})

Pba JAM@ lalhax mjqipxga} cxa; Cq}pxcogc/ Cq}pxgc/ Haofgql/ Mcic`c/ pba M{amb Xa~qhogm/@ailcxd/ Egioci`/ Excima/ Faxlciw/ Fxaama/ Bqifcxw/ Gmaoci`/ Gxaoci`/ Gpcow/ Kc~ci/ Djxac/Oqralhjqxf/ Largmj/ pba Iapbaxoci`}/ Iav [acoci`/ Ijxvcw/ joci`/ jxpqfco/ pba ]ojucd Xa~qhogm/]~cgi/ ]va`ai/ ]vgp{axoci`/ Pqxdaw/ pba Qigpa` Dgif`jl ci` pba Qigpa` ]pcpa}) Pba Mjllg}}gji je pba Aqxj~aci Mjllqigpga} pcda} ~cxp gi pba vjxd je pba JAM@)

JAM@ ^qhog}bgif `g}}algicpa} vg`aow pba xa}qop} je pba Jxfcig}cpgji‗} }pcpg}pgm} fcpbaxgif ci`xa}acxmb ji amjijlgm/ }jmgco ci` aiugxjilaipco g}}qa}/ c} vaoo c} pba mjiuaipgji}/ fqg`aogia} ci`

}pci`cx`} cfxaa` hw gp} lalhax})

Co}j cucgochoa gi Exaimb qi`ax pba pgpoa;

Çpq`a} `a o‗JM@A }qx oc ~cxpgmg~cpgji `q ~qhogmMc~ }qx oa} mgpjwai}

OC ^CXPGMG^CPGJI Î O‗C^^QG @A O‗CMPGJI AP @A] ]AXUGMA] ^QHOGM]

Mjxxgfai`c pj JAM@ ~qhogmcpgji} lcw ha ejqi` ji ogia cp; vvv)jam`)jxf*~qhog}bgif*mjxxgfai`c)

§ JAM@ 8>>7

Wjq mci mj~w/ jviojc` jx ~xgip JAM@ mjipaip ejx wjqx jvi q}a/ ci` wjq mci gimoq`a armax~p} exjl JAM@ ~qhogmcpgji}/ cpchc}a} ci` lqopgla`gc

~xj`qmp} gi wjqx jvi jmqlaip}/ ~xa}aipcpgji}/ hojf}/ vah}gpa} ci` pacmbgif lcpaxgco}/ ~xjug`a` pbcp }qgpchoa cmdijvoa`flaip je JAM@ c} }jqxmaci` mj~wxgfbp jviax g} fguai) Coo xasqa}p} ejx ~qhogm jx mjllaxmgco q}a ci` pxci}ocpgji xgfbp} }bjqo` ha }qhlgppa` pjxgfbp}Njam`)jxf) Xasqa}p} ejx~axlg}}gji pj ~bjpjmj~w ~jxpgji} je pbg} lcpaxgco ejx ~qhogm jx mjllaxmgco q}a }bcoo ha c``xa}}a` gxampow pj pba Mj~wxgfbp Moacxcima Maipax "MMM'cp giejNmj~wxgfbp)mjl jx pba Maipxa exciæcg} &ar~ojgpcpgji q xjgp a mj~ga "MEM' cp mjipcmpNmemj~ga})mjl)

Pbg} vjxd g} ~qhog}ba` ji pba xa}~ji}ghgogpw je pba ]amxapcxw,Faiaxco je pba JAM@) Pba

j~gigji} ar~xa}}a` ci` cxfqlaip} al~ojwa` baxagi `j ijp iama}}cxgow xaeoamp pba jeegmgco

ugav} je pba Jxfcig}cpgji jx je pba fjuaxilaip} je gp} lalhax mjqipxga})

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EJXAVJX@

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 =

Ejxavjx`

 Cp pba 8>>1 JAM@ Lgig}paxgco Laapgif ji ]pxaifpbaigif Pxq}p gi Fjuaxilaip/ bao` gi Xjppax`cl/

Pba Iapbaxoci`}/ lgig}pax} cfxaa` pbcp fjuaxilaip} iaa` pj `j happax cp aifcfgif vgpb mgpg{ai} ge 

pbaw cxa pj hqgo` pxq}p vbgoa `a}gfigif ci` `aoguaxgif happax ~qhogm ~jogmw ci` }axugma}) Gi pba vjx`}

je pba Mbcgx/ Lx) Coarci`ax ^ambpjo` "ejxlax Lgig}pax ejx Fjuaxilaip Xaejxl je pba Iapbaxoci`}';

‟]pxaifpbaigif pxq}p je mgpg{ai} bc}/ sqgpa }gl~ow/ hamjla c lcppax je }qxuguco ejx j~ai/ `aljmxcpgm

fjuaxilaip“ "JAM@/ 8>>1`')

Gi xa}~ji}a pj pbg} lgig}paxgco mcoo pj cmpgji/ pba JAM@‗} qhogm Fjuaxicima Mjllgppaa ocqimba`c pvj,wacx mxj}},mqppgif ~xjkamp ji ‟J~ai ci` Gimoq}gua ^jogmw Lcdgif“ gi acxow 8>>6 vbgmb `xav

q~ji c vg`a xcifa je ar~axpg}a vgpbgi pba JAM@ @gxampjxcpa ejx ^qhogm Fjuaxicima ci` Paxxgpjxgco

@auaoj~laip ” exjl hq`fapgif ci` xafqocpjxw xaejxl pj xafgjico ci` qxhci `auaoj~laip) Pba

 ~xjkamp vc} oa` hw c ]paaxgif Fxjq~ mjl~j}a` je fjuaxilaip xa~xa}aipcpgua} exjl 3> JAM@ lalhax

mjqipxga} ” Cq}pxgc/ M{amb Xa~qhogm/ Egioci`/ Djxac/ Pba Iapbaxoci`}/ Ijxvcw/ ]ojucd Xa~qhogm/

]vgp{axoci`/ Pqxdaw/ QD ” c} vaoo c} ]ojuaigc/ c} ci jh}axuax pj pba JAM@ ^qhogm Fjuaxicima

Mjllgppaa) Laapgif} je pba ]paaxgif Fxjq~ co}j `xav c``gpgjico jh}axuax}/ }qmb c} xa~xa}aipcpgua}

 exjl Excima/ Iav [acoci` ci` pba Aqxj~aci Mjllg}}gji)

Pba ]paaxgif Fxjq~ `a}gfia` c }qxuaw ejx fjuaxilaip} je JAM@ lalhax mjqipxga} pj xaugav

pbagx oafco ci` gi}pgpqpgjico exclavjxd}/ fjco} ci` ~xjfxa}} lc`a pj `cpa gi ai}qxgif j~ai ci`

gimoq}gua ~jogmw lcdgif) Pj mjl~oalaip fjuaxilaip }aoe,xa~jxpgif/ ci chxg`fa` uax}gji je pba }qxuaw

sqa}pgjiicgxa vc} co}j `g}pxghqpa` pj mgugo }jmgapw jxfcig}cpgji} "M]J}' ugc icpgjico fjuaxilaip}

ci` vc} xapqxia` hw 10 M]J} exjl 30 mjqipxga}) C }ap je mjqipxw mc}a }pq`ga} bgfbogfbpgif mjimxapa

ar~axgaima gi 30 JAM@ lalhax mjqipxga} ~xjug`a ucoqchoa gi}gfbp} pj mjl~oalaip pba mjl~cxcpgua

giejxlcpgji mjooampa` vgpb pba }qxuaw) C mjooampgji je jxgfgico a}}cw} exjl 32 oac`gif pbgidax} ci`

 ~xcmpgpgjiax}/ `xcvi exjl cxjqi` pba vjxo`/ c``} eqxpbax `a~pb ci` iqcima pj vbcp g}/ gi a}}aima/

ci jifjgif `ahcpa) Egicoow/ pbg} xa~jxp jeeax} c }ap je pai ‟Fqg`gif ^xgimg~oa} ejx J~ai ci` Gimoq}gua

^jogmw Lcdgif“ pj gl~xjua eqpqxa ~xcmpgma)

Pbg} xa~jxp `xcv} bacugow q~ji pba gi}gfbp} fcgia`/ ci` fqg`cima xamagua`/ `qxgif xafqocxlaapgif} je pba ]paaxgif Fxjq~ ji J~ai ci` Gimoq}gua ^jogmw Lcdgif) Pba xa~jxp vc} ~xa~cxa` hw

 Kjciia Mc``w je pba JAM@ @gxampjxcpa ejx qhogm Fjuaxicima ci` Paxxgpjxgco @auaoj~laip) Pba xa~jxp

g} ~qhog}ba` ji pba xa}~ji}ghgogpw je pba ]amxapcxw,Faiaxco je pba JAM@)

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PCHOA JE MJIPAIP]

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 1

Pchoa je Mjipaip}

Cmdijvoa`falaip} ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 33

Aramqpgua ]qllcxw ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 3=

^cxp G

Ejmq} ji Mgpg{ai}; ^qhogm Aifcfalaip ejx Happax ^jogmw ci` ]axugma}

Mbc~pax 3) Vbw Giua}p gi J~ai ci` Gimoq}gua ^jogmw Lcdgif: ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 83

Mbc~pax 8) J~ai ^jogmw Lcdgif; Vjxd gi ^xjfxa}} ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) =3

Mbc~pax =) Gimoq}gua ^jogmw Lcdgif; Pba Iarp ]pa~ ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 01

Mbc~pax 0) Aucoqcpgji Gl~xjua} axejxlcima) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 16

Mbc~pax 1) Oauaxcfgif Iav Pambijojfga} ci` pba ^cxpgmg~cpgua Vah) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 51

Mbc~pax 5) ^xgimg~oa} pj ]q~~jxp ^xcmpgma ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 66

^cxp GG

Mc}a ]pq`ga} gi Mgpg{ai Aifcfalaip 

Gipxj`qmpgji ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 2=

Xafgjico ci` Qxhci @auaoj~laip ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 27

Mbc~pax 6) Hqgo`gif Eqpqxa ]maicxgj} ejx Xafgjico @auaoj~laip 

gi Ijxpbac}p Aifoci`/ Qigpa` Dgif`jl ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 73Mbc~pax 2) ^qhogm Aifcfalaip pj Cmbgaua ]aoe,]qeegmgaimw

gi Iav Hxqi}vgmd/ Mcic`c ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 76Mbc~pax 7) ^qhogm Giujoualaip gi Qxhci Xaiavco gi Pxji`bagl/ Ijxvcw ) ) ) ) ) ) 3>1Mbc~pax 3>) Gl~xjugif Sqcogpw je Ogea gi @g}pxa}}a` Qxhci Cxac}

gi Hxalai/ Faxlciw ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 333Mbc~pax 33) Hqgo`gif ji c ^cxpgmg~cpjxw Mjllqigpw ]qllgp 

gi ^jxp ^bgoog~/ Cq}pxcogc ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 337

Ojmco cxpgmg~cpjxw Hq`fapgif) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 386

Mbc~pax 38) ^cxpgmg~cpjxw Hq`fapgif gi Æcicddcoa/ Pqxdaw ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 387Mbc~pax 3=) ^cxpgmg~cpjxw Hq`fapgif gi Hqd,fq/ Djxac ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 3=1

Icpgjico Oauao ^cxpgmg~cpjxw ^xjfxclla}) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 30=

Mbc~pax 30) Pba Mgpg{ai ^cxpgmg~cpgji jogmw xjfxclla/ Egioci` ) ) ) ) ) ) ) ) ) ) ) ) ) ) 301

Mbc~pax 31) Pba Aiugxjilaip Xjqi`pchoa/ Excima) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 313Mbc~pax 35) Pba Ejxa}p @gcojfqa/ Cq}pxgc ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 316Mbc~pax 36) ]pci`cx`g}a` ]qxuaw} ji Ujpax Habcugjqx/ ]vgp{axoci`) ) ) ) ) ) ) ) ) ) ) ) 353

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PCHOA JE MJIPAIP]

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>75

Hqgo`gif Mc~cmgpw ci` Pjjo} ejx Aifcfalaip ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 356

Mbc~pax 32) Pba Jiogia ^cxpgmg~cpgji ^xjkamp/ Iav [acoci` ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 357

Mbc~pax 37) @auaoj~gif ^xjea}}gjico ]pci`cx`} ejx Mgpg{ai Aifcfalaip/

Pba Iapbaxoci`} ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 366

Mbc~pax 8>) Hqgo`gif Fjuaxilaip‗} Mc~cmgpw pj Aifcfa Mgpg{ai}/

Qigpa` Dgif`jl ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 321

^cxp GGG

^xcmpgpgjiax}‗ ^ax}~ampgua}; Vbw Ijv/ Bjv ci` Vbcp Iarp:

Gipxj`qmpgji ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 371

Vbw Ijv: Pba Mc}a ejx Mgpg{ai Aifcfalaip ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 376

Mbc~pax 83) Vbw ]bjqo` Fjuaxilaip} Aifcfa Mgpg{ai} gi ]axugma @aoguaxw

ci` ^jogmw Lcdgif: ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 377Mbc~pax 88) ^qhogm Aifcfalaip G} c Lq}p gi c Lqopg,]pcdabjo`ax Vjxo` ) ) ) ) ) ) ) ) 8>6

Mbc~pax 8=) Mcoogif Coo ^jogpgmgci}; Pcda Wjqx Mgpg{ai} ]axgjq}ow/

jx Ha Lcxfgicog}a` ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 83=

Mbc~pax 80) Ci` pba Vgiiax G} Pxq}p ci` Mxa`ghgogpw ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 837

Bjv: Aifcfgif pba ^qhogm Aeeampguaow ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 881

Mbc~pax 81) ^cxpgmg~cpa/ hqp @j }j xcflcpgmcoow ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 886Mbc~pax 85) Pba Iarp Mbcooaifa ejx Mgpg{ai Aifcfalaip; Gi}pgpqpgjicog}cpgji ) ) ) 8=3

Mbc~pax 86) Gipaxico Mjllqigmcpgji; Pba ^xjhoal ci` pba ]joqpgji ) ) ) ) ) ) ) ) ) ) ) 8=1

Mbc~pax 82) Oauaxcfgif Pambijojfw pj Aifcfa Wjqif ^aj~oa ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 8=7

Mbc~pax 87) Pba ^xgucmw Gl~ogmcpgji} je ^qhogm Aifcfalaip ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 80=

Vbaxa: Bjv Mjiparp ]bc~a} ^xcmpgma ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 807

Mbc~pax =>) ]jmgco ^cxpiax}bg~ gi Gxaoci`; C ^xjhoal,]jougif ^xjma}} ) ) ) ) ) ) ) ) ) ) 813Mbc~pax =3) Pba Xgfbp pj Dijv gi Largmj; Pba Mbcooaifa je @g}}algicpgji ) ) ) ) ) 816Mbc~pax =8) ^cxpgmg~cpgji cp pba Lqigmg~co Oauao gi Gpcow; Pba Mc}a je Hjojfic ) ) ) 853Mbc~pax ==) ^aj~oa‗} cxpgmg~cpgji gi Djxac; Ejxlcogpw jx Xacogpw: ) ) ) ) ) ) ) ) ) ) ) ) ) ) 856

Vbgmb: Armbcifgif Ar~axgaima ci` ^ax}~ampgua}) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 863

Mbc~pax =0) Hqgo`gif Mgpg{ai,Maipxa` ^jogmga} ci` ]axugma}; C Fojhco

]ic~}bjp ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 86=Mbc~pax =1) @aljmxcpgm Giijucpgji}; J~ai ]~cma Auaip  ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 823Mbc~pax =5) Cxa Wjq Og}paigif: Wjqpb Ujgma} gi ^qhogm ^jogmw ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 821

Vbcp Iarp: ]bc~gif pba Eqpqxa Pj`cw ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 87=

Mbc~pax =6) Pba Eqpqxa je J~ai ci` Gimoq}gua ^jogmw Lcdgif ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 871

Mbc~pax =2) Fojhcog}a` @aljmxcmw ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 877

 Ciiar C) Oafg}ocpgji ci` ^jogmw Lac}qxa} ejx J~ai Fjuaxilaip) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) =>= Ciiar H) Juax}gfbp Gi}pgpqpgji} ejx J~ai Fjuaxilaip ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) =33

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PCHOA JE MJIPAIP]

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 6

 Ciiar M) Lalhax} je pba JAM@ ]paaxgif Fxjq~ ji J~aici` Gimoq}gua ^jogmw Lcdgif "8>>6,8>>2' ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) =31

 Ciiar @) Mgugo ]jmgapw Xa}~ji`aip} pj pba 8>>6 JAM@ ‟Sqa}pgjiicgxaejx Mgugo ]jmgapw Jxfcig}cpgji} ji J~ai ci` Gimoq}gua ^jogmw Lcdgif“ ) ) ) ) ) ) =36

 Ciiar A) Foj}}cxw) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) =8>

Hjra}

>)3) Fqg gif ^xgimg~oa} ejx j~ai ci` gimoq}gua ~jogmw lcdgif ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 363)3) Hqgo`gif mgpg{ai maipxa` ~jogmga} ci` }axugma} ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 853)8) Cq}pxcogc; Mgpg{ai }qllgp} bao~ }bc~a ojif,paxl }pxcpafw ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 878)3) Mgugo }jmgapw jxfcig}cpgji}; Aucoqcpgji je ~xjfxa}} gi j~ai

ci` gimoq}gua ~jogmw lcdgif ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ==8)8) Mgugo }jmgapw jxfcig}cpgji}; Ugav} ji ~xgimg~oa} ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) =18)=) Pba Iapbaxoci`}; Mj`a je mji`qmp ejx ~xjea}}gjico mji}qopcpgji ) ) ) ) ) ) ) ) ) ) ) ) =5

8)0) M{amb Xa~qhogm; ]appgif iav }pci`cx`} ejx ~qhogm mji}qopcpgji ) ) ) ) ) ) ) ) ) ) ) ) ) ) =58)1) Egioci ; Hqgo`gif pba mc~cmgpw ci` mqopqxa ejx ~qhogm ~cxpgmg~cpgji

cljif mgugo }axucip} ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) =68)5) Cq}pxgc; Hqgo`gif mc~cmgpw ejx ~qhogm ~cxpgmg~cpgji) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) =28)6) Aqxj~aci Mjllg}}gji; ^qppgif ~xgimg~oa} gipj ~xcmpgma ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) =78)2) Aqxj~aci Mjllg}}gji; Cmmjqipchgogpw ci` ~cxpgmg~cpgji

gi }q~xcicpgjico `amg}gji,lcdgif) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) =78)7) Xaoaucip JAM@ ~xgimg~oa} ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 0>

8)3>) Mji}pgpqpgjico ~xjug}gji} ejx j~aiia}} ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 0>8)33) Gpcow; Pq}mciw xafgji fqcxcipaa} xgfbp} pj ~cxpgmg~cpgji ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 03

=)3) QD; @auaoj~gif aifcfalaip ~xjegoa} ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 06=)8) Pba Iapbaxoci`}; gamgif pjfapbax pba ~xjegoa} je iji,~cxpgmg~cip} ) ) ) ) ) ) ) ) ) ) 06=)=) Cq}pxgc; ‟Mbgo`xai pj pba Maipxa“ ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 02=)0) Cq}pxgc; @auaoj~gif c }jmgco gipafxcpgji }pxcpafw pbxjqfb

ci gimoq}gua ~cxpgmg~cpgji ~xjma}}) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 18=)1) Aqxj~aci Mjllg}}gji; Ej}paxgif aGimoq}gji) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 18=)5) Excima; Pba bgfb }mbjjo ~cxpgmg~cpjxw hq`fap je pba jgpjq,Mbcxaipa} xafgji) ) ) ) ) 1==)6) QD; Pba Giijucpgji Eqi` ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 100)3) Cq}pxgc; Aucoqcpgji bao~} fjuaxilaip g`aipgew ~aj~oa‗} ar~ampcpgji}

ci` iaa`} ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 5>

0)8) Mcic`c; Hqgo gif ji lqopg~oa }jqxma} je aucoqcpgji) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 581)3) Lgig}paxgco laapgif mbcxp} pba mjqx}a pjvcx`} ci j~ai ci` gimoq}gua

Gipaxiap amjijlw ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 561)8) QD; Oauaxcfgif pba vah ejx c ‟icpgjico mjiuax}cpgji“ ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 571)=) Excima; Aifcfgif q}ax} gi `a}gfigif jiogia }axugma} ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 571)0) Q]; Gipaoog~a`gc ci` @g~oj~a gc ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 6>1)1) JAM@; @a}gfigif ci` ocqimbgif Vgdgfai`ax ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 631)5) ^jxpqfco; Q}gif c }jmgco iapvjxd }gpa pj aifcfa vgpb mgpg{ai} chxjc` ) ) ) ) ) ) ) ) ) 681)6) Iav [acoci`; Pba ^cxpgmg~cpgjI[ Vgdg) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 6=1)2) QD; EgrLw]pxaap)mjl ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 605)3) Fqg gif ~xgimg~oa} ejx j~ai ci` gimoq}gua ~jogmw lcdgif ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 67

33)3) Ug}gji }pcpalaip ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 381

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PCHOA JE MJIPAIP]

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>72

32)3) Vbw q}a c vgdg: ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 36332)8) Vgdg} gi fjuaxilaip; jpaipgco xg}d} ci` lgpgfcpgji} ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 363=1)3) Chjqp ‟J~ai ]~cma“) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 82=

Pchoa}

8)3) Cmpgji} pcdai pj c~~ow ~xgimg~oa} gi ~xcmpgma; }jla arcl~oa}exjl JAM@ mjqipxga} ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) =2

0)3) C`ucipcfa} ci` `g}c`ucipcfa} je gipaxico/ gi`a~ai`aipci` ~cxpgmg~cpjxw aucoqcpgji ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 53

GG)3) Juaxugav je lcgi mbcxcmpaxg}pgm} je pba mjqipxw mc}a }pq`ga} ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 216)3) ]BgIA; Daw mbcxcmpaxg}pgm} ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 7=2)3) Pba ]aoe,]qeegmgaimw Cfai`c; Daw mbcxcmpaxg}pgm} ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 3>>7)3) Pxji`bagl qxhci xaiavco ~xjkamp; Daw mbcxcmpaxg}pgm} ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 3>7

3>)3) VgI ci` ]j{gcoa ]pc`p ~xjkamp} gi Paiauax; Daw mbcxcmpaxg}pgm} ) ) ) ) ) ) ) ) ) ) ) ) ) ) 330

33)3) ^jxp ^bgoog~ Mjllqigpw ]qllgp; Daw mbcxcmpaxg}pgm}) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 38>33)8) Fqg`gif ~xgimg~oa} ejx pba jxp ^bgog~ Mjllqigpw oci ]paaxgif Mjllgppaa) ) ) ) ) ) 38838)3) ‟G Dijv Lw Hq`fap“ mcl~cgfi; Daw mbcxcmpaxg}pgm} ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 3==3=)3) ^cxpgmg~cpjxw Hq`fapgif "^H'; Daw mbcxcmpaxg}pgm} ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 3=630)3) Mgpg{ai ^cxpgmg~cpgji ^jogmw ^xjfxclla; Daw mbcxcmpaxg}pgm}) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 30231)3) Pba Aiugxjilaip Xjqi`pchoa; Daw mbcxcmpaxg}pgm} ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 31035)3) Cq}pxgci Ejxa}p @gcojfqa; Daw mbcxcmpaxg}pgm} ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 35>36)3) Ujr }qxuaw}; Daw mbcxcmpaxg}pgm} ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 35032)3) Pba Jiogia ^cxpgmg~cpgji ^xjkamp; Daw mbcxcmpaxg}pgm} ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 36>37)3) Lc~~gif ejqx `glai}gji} je pba gl~cmp je mgpg{ai aifcfalaip ) ) ) ) ) ) ) ) ) ) ) ) ) 323

37)8) @auaoj~gif }pci`cx } ejx mgpg{ai aifcfalaip; Daw mbcxcmpaxg}pgm} ) ) ) ) ) ) ) ) ) ) ) 3288>)3) Hqgo gif mc~cmgpw ejx aifcfalaip; Daw mbcxcmpaxg}pgm} ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 326

Egfqxa}

3)3) ^jogmw ~axejxlcima ci` `aljmxcpgm ~axejxlcima ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 883)8) Vbcp cxa JAM@ mjqipxga}‗ fjco} vgpb xa}~amp pj fjuaxilaip:) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 823)=) Vbcp cxa JAM@ mjqipxga}‗ fjco} vgpb xa}~amp pj mgpg{ai}:) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 828)3) ^xgimg~oa} ejx vbgmb fxacpa}p ~xjfxa}} bc} haai cmbgaua`) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) =08)8) ^xgimg~oa} vbgmb cxa pba lj}p geegmqop pj laap) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) =18)=) Xa}jqxma} aujpa` pj ~xjljpgif j~ai ci` gimoq}gua ~jogmw lcdgif ) ) ) ) ) ) ) ) ) ) =68)0) Lcgi pcxfap} je }q~~jxp ejx j~ai ci` gimoq}gua ~jogmw lcdgif ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 038)1) G`aipgewgif pba mj}p} ejx fjuaxilaip ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 088)5) G`aipgewgif pba xg}d} ejx fjuaxilaip) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 0==)3) Vbcp hcxxgax} cxa ~aj~oa ecmgif: ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 07=)8) Vbw `ji‗p ~aj~oa ~cxpgmg~cpa: ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 07=)=) Lac}qxa} pj ojvax hcxxgax} ejx fjuaxilaip giejxlcpgji) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 13=)0) Lac}qxa} pj ojvax hcxxgax} ejx mji}qopcpgji ci` ~cxpgmg~cpgji) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 13=)1) Lac}qxa} pj gimxac}a q~pcda je fjuaxilaip giejxlcpgji ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 18=)5) Lac}qxa} pj gimxac}a pba c~~aco je mji}qopcpgji ci` ~cxpgmg~cpgji gigpgcpgua} ) ) ) ) 1=0)3) Vbcp ~xj~jxpgji je j~ai ci` gimoq}gua ~jogmw lcdgif gigpgcpgua}

cxa aucoqcpa`:) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 12

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PCHOA JE MJIPAIP]

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 7

0)8) Mjqipxga} bcua geeaxaip xac}ji} ejx aucoqcpgif j~aici` gimoq}gua ~jogmw lcdgif ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 17

0)=) Mjqipxga} aucoqcpa c xcifa je ecmpjx} gi j~ai ci` gimoq}gua ~jogmw lcdgif ) ) ) ) 5>0)0) ]aoe,aucoqcpgji g} pba ijxl) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 581)3) JAM@ fjuaxilaip} q}a GMP pj giejxl ljxa pbci pj aifcfa ~aj~oa ) ) ) ) ) ) ) ) ) ) 6>

1)8) JAM@ fjuaxilaip} cxa ar~ojxgif iav jiogia j~pgji} pj giejxlci` aifcfa mgpg{ai} ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 63

1)=) ]bgepgif ~cxc gfl}; exjl ^cxpgmg~cpgji 3)> pj ^cxpgmg~cpgji 8)>) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 6=38)3) Lc~~gif ~cxpgmg~cpgji gi Æcicddcoa mgpw lcicfalaip ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) 3=>

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CMDIJVOA@FALAIP]

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 33

 Cmdijvoa`falaip}

Pba ]amxapcxgcp vjqo` ogda pj pbcid pba JAM@ lalhax ci` iji,lalhax mjqipxwfjuaxilaip} pbcp xa}~ji`a` pj pba sqa}pgjiicgxa ci` }j ~xjug`a` a}}aipgco gi~qp pj pbaxa~jxp) Lalhax} je pba ]paaxgif Fxjq~ ji J~ai ci` Gimoq}gua ^jogmw Lcdgif+ `a}axua}~amgco pbcid} ejx pbagx }gfigegmcip mjipxghqpgji gi ~xjug`gif fqg`cima/ c`ugma ci`juax}gfbp `qxgif pba ~xjkamp qi`ax pba mbcgxlci}bg~ je Dcpkq Bjodaxg "Egioci`') ]auaxcomjqipxga} lc`a lckjx mjipxghqpgji} pj pba ~xjkamp hw bj}pgif laapgif} "a)f) Egioci` ci`

]ojuaigc' jx ~xjug`gif icpgjico ar~axp} "a)f) Ijxvcw ci` Pba Iapbaxoci`}') ]~amgco pbcid}cxa qa pj pba 10 mgugo }jmgapw jxfcig}cpgji} "M]J}'++ exjl 30 mjqipxga} vbj pjjd pba pgla pjxa}~ji` pj c pcxfapa` sqa}pgjiicgxa ci` ejx }bcxgif }j exaaow pbagx gi}gfbp}/ ar~axgaima ci`c}~gxcpgji})

Pbcid} cxa co}j `qa pj Pcikc Pgllaxlci}/ c} a`gpjx je pba mjqipxw mc}a }pq`w }ampgji/ci` pj coo mc}a }pq`w cqpbjx}; Bcoa Auxgl Cdlci/ Dax}pgi Cxhpax/ Pbjlc} Hÿxfg/ KjciiaMc``w/ Bwqi @ajd Mbjg/ Kji Egr`co/ Dcpkq Bjodaxg/ @cug` Bqla/ Gci Kjbi}ji/ Kqxfai a Kjif/Ciic `g Lcppgc/ Oaa Lg{aoo/ Hgoco Õ{`ai/ Gfij ^xõ~~ax/ Ocqxc ]jllax/ Kaiigeax ]pjia/ XgpcPxcppigf ci` Bcxl uci `ax Vco)

Va cxa ~cxpgmqocxow fxcpaeqo pj pba lciw algiaip ~xcmpgpgjiax} ci` pbgidax} exjlfjuaxilaip/ cmc`algc/ mgugo }jmgapw ci` pba ~xgucpa }ampjx vbj }j faiaxjq}ow mjipxghqpa`pbagx ‟ujgma}“ pj pbg} xa~jxp/ iclaow; A`vcx` Ci`ax}}ji/ Kjmaowia Hjqxfji/ LcomjolMxjl~pji/ Lcpp @j``/ @agx`xa Fcxuaw/ Kqci ^choj Fqaxxaxj Cl~cxãi/ Oa`c Fqg`g/ Kjif,@caOgl/ Mcxjowi K) Oqdai}lawax/ Cxia ]glji}ai/ Kcmsqa} Vcoocfa/ Lcxfgp uci Va}}ao/ Xgmbcx`Vgo}ji/ Maa} uci Vjaxdql ci` Igmd Waj)

]~amgco laipgji g} `qa pj Mbxg}pgci Uaxfa{ ejx bg} }pxcpafgm juax}gfbp pbxjqfbjqp ci`pj Pcikc Pgllaxlci} ci` Jppgo Ec}pgif,Pbcxco`}ai ejx }qmma}}eqoow `a}gfigif ci`ocqimbgif pba ~xjkamp) Egicoow/ pbcid} cxa `qa pj Ogc Hawaoax/ Mcpbaxgia Mci`ac/ GkajlcGiwclc/ Dcpa Ocimc}pax/ [}q{}ciic Ojipg/ Gia} Lj}fcogd/ Ocqxaip Icblgc}/ Ciia,Og}a

^xgfaip ci` lciw jpbax} ejx pbagx }q~~jxp gi ~xa~cxgif pbg} xa~jxp)

+ ]aa Ciiar M ejx c eqoo og}p je ]paaxgif Fxjq~ lalhax})++]aa Ciiar @ ejx c eqoo og}p je mgugo }jmgapw jxfcig}cpgji} xa}~ji`gif pj pba JAM@ sqa}pgjiicgxa)

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

3=

Aramqpgua ]qllcxw

^qhogm aifcfalaip g} c mji`gpgji ejx aeeampguafjuaxicima

Fjuaxilaip} cojia mciijp `aco vgpb mjl~oar fojhco ci` `jla}pgm mbcooaifa}/ }qmb c}moglcpa mbcifa jx }jcxgif jha}gpw oauao}) Pbaw ecma bcx` pxc`a,jee}/ }qmb c} xa}~ji`gif pj

xg}gif `alci`} ejx happax sqcogpw ~qhogm }axugma} `a}~gpa pgfbp hq`fap}) Pbaw iaa` pj vjxdvgpb pbagx jvi mgpg{ai} ci` jpbax }pcdabjo`ax} pj egi` }joqpgji})

Cp pba }cla pgla/ ljxa a`qmcpa`/ vaoo,giejxla` ci` oa}} `aeaxaipgco mgpg{ai} cxa kq`fgifpbagx fjuaxilaip} ji pbagx ‟`aljmxcpgm ~axejxlcima“ "pba `afxaa pj vbgmb fjuaxilaip`amg}gji,lcdgif ~xjma}}a} ogua q~ pj `aljmxcpgm ~xgimg~oa}' ci` pbagx ‟~jogmw~axejxlcima“ "pbagx chgogpw pj aoguax pcifghoa ~j}gpgua jqpmjla} ejx }jmgapw')

J~ai ci` gimoq}gua ~jogmw lcdgif g} lj}p jepai ~xjljpa` c} c laci} je gl~xjugif`aljmxcpgm ~axejxlcima) Ejx fjj` xac}ji pjj/ c} gp aibcima} pxci}~cxaimw ci`cmmjqipchgogpw/ ~qhogm ~cxpgmg~cpgji ci` hqgo`} mgugm mc~cmgpw)

Wap j~ai ci` gimoq}gua ~jogmw lcdgif mci `j lqmb ljxa) Gp jeeax} c vcw ejx fjuaxilaip}pj gl~xjua pbagx ~jogmw ~axejxlcima hw vjxdgif vgpb mgpg{ai}/ mgugo }jmgapw jxfcig}cpgji}"M]J}'/ hq}gia}}a} ci` jpbax }pcdabjo`ax} pj `aoguax mjimxapa gl~xjualaip} gi ~jogmwjqpmjla} ci` pba sqcogpw je ~qhogm }axugma})

Pbg} xa~jxp xaugav} j~ai ci` gimoq}gua ~jogmw lcdgif gi JAM@ mjqipxga} hc}a` ji }qxuawxa}~ji}a} exjl 81 icpgjico fjuaxilaip} ci` 10 M]J} exjl 30 mjqipxga}) Ejqxpaai gi,`a~pb mjqipxw mc}a }pq`ga} gooq}pxcpa mqxxaip ~xcmpgma vbgoa }bjxp j~gigji ~gama} exjl32 fjuaxilaip ci` mgugo }jmgapw ~xcmpgpgjiax} ~xjug`a xgmb gi}gfbp} gipj mqxxaip mbcooaifa})Egicoow/ pba xa~jxp jeeax} c }ap je pai ‟Fqg`gif ^xgimg~oa} ejx J~ai ci` Gimoq}gua ^jogmwLcdgif“ pj gl~xjua eqpqxa ~xcmpgma)

J~ai ci` gimoq}gua ~jogmw lcdgif bao~} gl~xjua ~qhogm ~jogmw ci` }axugma}

J~ai ci` gimoq}gua ~jogmw lcdgif g} pxci}~cxaip/ cmma}}ghoa ci` xa}~ji}gua pj c} vg`a cxcifa je mgpg{ai} c} ~j}}ghoa) J~aiia}} laci} ~xjug`gif mgpg{ai} vgpb giejxlcpgji ci`lcdgif pba ~jogmw ~xjma}} cmma}}ghoa ci` xa}~ji}gua) Gimoq}gji laci} gimoq`gif c} vg`a cucxgapw je mgpg{ai}‗ ujgma} gi pba ~jogmw lcdgif ~xjma}} c} ~j}}ghoa) Pj ha }qmma}}eqo/ pba}aaoalaip} lq}p ha c~~oga` cp coo }pcfa} je pba `a}gfi ci` `aoguaxw je ~qhogm ~jogmga} ci`}axugma})

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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ARAMQPGUA ]QLLCXW

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>730

JAM@ lalhax mjqipxga}‗ ar~axgaima gi`gmcpa} pbcp j~ai ci` gimoq}gua ~jogmw lcdgif mcigl~xjua ~jogmw ~axejxlcima hw bao~gif fjuaxilaip} pj;

F Happax qi`ax}pci` ~aj~oa‗} aujougif iaa`}/ xa}~ji` pj fxacpax `guax}gpw gi }jmgapw ci`c``xa}} giasqcogpga} je ujgma ci` cmma}} pj hjpb ~jogmw lcdgif ~xjma}}a} ci` ~qhogm}axugma})

F Oauaxcfa pba giejxlcpgji/ g`ac} ci` xa}jqxma} bao` hw hq}gia}}a}/ M]J} ci` mgpg{ai} c}`xguax} ejx giijucpgji pj pcmdoa mjl~oar ~jogmw mbcooaifa} ci` gl~xjua pba sqcogpw je ~qhogm }axugma})

F Ojvax mj}p} ci` gl~xjua ~jogmw jqpmjla} hw fcoucig}gif ~aj~oa pj pcda cmpgji gi ~jogmwcxac} vbaxa }qmma}} mxqmgcoow `a~ai`} q~ji mbcifa} gi gi`gug`qco}‗ habcugjqx "a)f) ~qhogmbacopb/ moglcpa mbcifa')

F Xa`qma c`lgig}pxcpgua hqx`ai}/ mjl~ogcima mj}p} ci` pba xg}d je mjieogmp jx `aocw}`qxgif ~jogmw gl~oalaipcpgji ci` }axugma `aoguaxw)

Hawji` j~ai/ pjvcx`} gimoq}gua ~jogmw lcdgif

J~aiia}}/ vbgoa iama}}cxw/ g} ijp }qeegmgaip pj ai}qxa gimoq}gua ~qhogm ~cxpgmg~cpgji)Gimoq}gji g} gl~jxpcip ejx xac}ji} je aeegmcmw ci` asqgpw) Aeegmcmw/ hamcq}a pba pxqa ucoqa je j~aigif q~ ~jogmw lcdgif oga} gi jhpcgigif c vg`ax xcifa je ugav} "hawji` pba ‟q}qco}q}~amp}“' c} gi~qp ejx aug`aima,hc}a` `amg}gji,lcdgif) Asqgpw/ hamcq}a `aegigif pba‟~qhogm gipaxa}p“ gi c `aljmxcmw xasqgxa} fjuaxilaip} pj lcda arpxc aeejxp} pj xacmb jqp pjpbj}a vbj cxa oac}p asqg~~a` ejx ~qhogm ~cxpgmg~cpgji "a)f) iav mgpg{ai}/ wjqpb')

Fxcipa`/ pbaxa cxa lciw fjj` xac}ji} ejx ~aj~oa ijp pj ~cxpgmg~cpa gi ~jogmw lcdgif ci`

~qhogm }axugma `a}gfi ci` `aoguaxw) Pvj hxjc` fxjq~} lcw ha g`aipgega`;F ^aj~oa vbj cxa ‟vgoogif hqp qichoa“ pj ~cxpgmg~cpa ejx c ucxgapw je xac}ji} }qmb c} mqopqxco

jx ocifqcfa hcxxgax}/ fajfxc~bgmco `g}pcima/ `g}chgogpw jx }jmgj,amjijlgm }pcpq}4 ci`

F ^aj~oa vbj cxa ‟choa hqp qivgoogif“ pj ~cxpgmg~cpa hamcq}a pbaw cxa ijp uaxw gipaxa}pa` gi~jogpgm}/ j ijp bcua pba pgla/ jx j ijp pxq}p fjuaxilaip pj lcda fjj` q}a je pbagx gi~qp)

Pj aifcfa pba ‟vgoogif hqp qichoa“/ fjuaxilaip} lq}p giua}p gi ojvaxgif hcxxgax} " a)f) hw~xjug`gif lqopgogifqco giejxlcpgji') Ejx pba ‟choa hqp qivgoogif“/ fjuaxilaip} lq}p lcda~cxpgmg~cpgji ljxa cppxcmpgua "a)f) hw ~gmdgif xaoaucip g}}qa}/ ~xjug`gif lqopg~oa mbciiao}ejx ~cxpgmg~cpgji/ gimoq`gif ecma,pj,ecma/ jiogia ci` ljhgoa j~pgji}') Chjua coo/fjuaxilaip} lq}p ar~amp pj ‟fj vbaxa ~aj~oa cxa“ vbai }aadgif pj aifcfa vgpb pbal/

xcpbax pbci ar~ampgif ~aj~oa pj mjla pj fjuaxilaip)

JAM@ mjqipxga} xa~jxp lgra` ~xjfxa}}

Gi 8>>3/ pba JAM@ ~qhog}ba` c }ap je pai fqg`gif ~xgimg~oa} ejx giejxlcpgji/ mji}qopcpgjici` cmpgua ~cxpgmg~cpgji gi ~jogmw lcdgif/ vbgmb bcua }gima haai vg`aow mgpa` ci` q}a`)Pbaw mjuax; mjllgplaip/ xgfbp}/ mocxgpw/ pgla/ jhkampgugpw/ xa}jqxma}/ mj,jx`gicpgji/

cmmjqipchgogpw/ aucoqcpgji ci` cmpgua mgpg{ai}bg~ "JAM@/ 8>>3c') Gi 8>>6/ pba JAM@ c}da`fjuaxilaip} vbgmb je pba}a fqg`gif ~xgimg~oa} pbaw bc` ejqi` ac}ga}p pj c~~ow ci` vbgmb

pbaw bc` ejqi` lj}p mbcooaifgif) C pjpco je 8= JAM@ lalhax mjqipxga}/ ~oq} pba Aqxj~aciMjllg}}gji/ Mbgoa ci` ]ojuaigc/ xa}~ji`a` ci` pba xa}qop} vaxa xauacogif)

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ARAMQPGUA ]QLLCXW

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 31

Xgfbp}/ cmpgua mgpg{ai}bg~ ci` mjllgplaip cxaa}pchog}ba`‥

Pba lckjxgpw "12!' je xa}~ji`aip} xa~jxpa` pbcp/ juax pba ~c}p }gr wacx}/ fxacpa}p ~xjfxa}}bc` haai lc`a gi a}pchog}bgif xgfbp}) Gi`aa`/ coo => JAM@ mjqipxga} "arma~p Oqralhjqxf/vbaxa `xcepgif g} qi`axvcw' ijv bcua oafg}ocpgji pj ai}qxa xgfbp} je cmma}} pj giejxlcpgji)Pba }amji` lj}p gl~jxpcip cxac je ~xjfxa}} vc} pbcp je cmpgua mgpg{ai}bg~/ mgpa` hw juax cpbgx` "=2!' je xa}~ji`aip}/ ejoojva` hw mjllgplaip / mgpa` hw c sqcxpax "81!')

‥ hqp xa}jqxma}/ pgla ci` aucoqcpgji cxa ocmdgif

Vbai c}da` vbgmb ~xgimg~oa} ~xjua` bcx`a}p pj c~~ow/ colj}p bcoe pba xa}~ji`aip} "01!'~jgipa` pj c ocmd je  xa}jqxma} vbgoa juax c pbgx` "=5!' }cv pgla ecmpjx} c} pba lj}pmbcooaifgif) Colj}p c pbgx` "=8!' eaop pbcp aucoqcpgji vc} pba bcx`a}p) Juaxcoo/

fjuaxilaip} c~~acx pj ha }cwgif; ‟va bcua a}pchog}ba` xgfbp}/ va bcua cmpgua mgpg{ai} ci`c mjllgplaip pj aifcfa pbal gi ~jogmw lcdgif hqp va ecma mbcooaifa} je xa}jqxma}/ pglaci` c ocmd je aucoqcpgji)“

Lcrglg}gif haiaegp} ci` oglgpgif mj}p}‥

Lac}qxa} pj ai}qxa j~aiia}} ci` gimoq}gji gi ~jogmw lcdgif pcda pgla/ aeejxp ci` ~qhogmeqi`}) Pba uc}p lckjxgpw je xa}~ji`aip} xa~jxpa` giua}pgif lj}p gi mjllqigmcpgji

"a)f) c`uaxpg}gif gigpgcpgua}') Iarp vc} dijvoa`fa "a)f) fqg`aogia}/ bci`hjjd}') Ecx habgi`gi ci asqco oc}p ~ocma/ mcla giua}plaip} je ljxa pcifghoa xa}jqxma}; ~aj~oa "a)f) pxcgiax}'

ci` ljiaw "a)f) fxcip}') Moacxow/ pbaxa g} c ocxfa fc~ hapvaai pj`cw‗} lj`a}p giua}plaip}gi ‟cvcxaia}},xcg}gif“ ci` vbcp vgoo ha xasqgxa` pj xcg}a ~xjea}}gjico }pci`cx`} ci`ai}qxa lcgi}pxaclgif)

‥ vbgoa lgpgfcpgif xg}d} ejx fjuaxilaip

Fjuaxilaip} co}j }aa pba xg}d} gibaxaip gi j~ai ci` gimoq}gua ~jogmw lcdgif) Ejx arcl~oa/colj}p bcoe pba xa}~ji`aip} "02!' }cv gp c} ogdaow pj `aocw `amg}gji lcdgif) Jpbax xg}d}gimoq`a pbcp je }~amgco gipaxa}p fxjq~} ‟bgkcmdgif“ pba ~xjma}} "=7!'4 ~aj~oa hamjlgifmjieq}a` chjqp pba xjoa je ~jogpgmgci} gi pba ~xjma}} "=1!'4 bgfbax c`lgig}pxcpgua hqx`ai}

"=>!'4 mjieogmp} cljif ~cxpgmg~cip} "88!' ci` mji}qopcpgji ecpgfqa "36!') Uaxw eavxa}~ji`aip} "0!' eaop pbcp pbaxa vc} c xg}d je `glgig}bgif mgpg{ai}‗ pxq}p gi fjuaxilaip)

Wap ~jjx ~axejxlcima aifai`ax} gp} jvi xg}d}) Vbgoa jepai }qmma}}eqo/ j~ai ci` gimoq}gua~jogmw lcdgif araxmg}a} mci co}j ha ar~ai}gua ecgoqxa} ” vc}pgif ~qhogm eqi`} ci` fjj`vgoo)Mjimaipxcpgif }mcxma xa}jqxma} ji `a}gfigif lacigifeqo ~qhogm aifcfalaip ~xjma}}a}pbcp mci lcda c `geeaxaima g} pba ha}p ~ocma pj }pcxp)

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ARAMQPGUA ]QLLCXW

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>735

Fjuaxilaip} ijv iaa` pj giua}p gi gl~xjugif ~axejxlcima

Pba ucoqa je j~ai ci` gimoq}gua ~jogmw lcdgif g} ijv vg`aow cmma~pa` cljif JAM@mjqipxga}) Pxci}ocpgif pbcp mjllgplaip gipj ~xcmpgma xalcgi} c mbcooaifa) Fjuaxilaip}ijv iaa` pj;

F Lcgi}pxacl ~qhogm aifcfalaip pj gl~xjua ~jogmw ~axejxlcima) Xaco giua}plaip} cxaiaa`a` pj alha` j~ai ci` gimoq}gua ~jogmw lcdgif c} ~cxp je fjuaxilaip‗} ‟mjxahq}gia}}“/ hqgo` }dgoo} cljif mgugo }axucip} ci` a}pchog}b c }q~~jxpgua ~jogpgmco ci`c`lgig}pxcpgua mqopqxa)

F @auaoj~ aeeampgua aucoqcpgji pjjo}) Aucoqcpgif pba sqcogpw je j~ai ci` gimoq}gua ~jogmwlcdgif ~xjma}}a} ci` pbagx gl~cmp} g} c iav exjipgax ejx lj}p fjuaxilaip}) Mjqipxga}iaa` pj ~jjo pbagx aeejxp} pj `auaoj~ c~~xj~xgcpa aucoqcpgji exclavjxd}/ pjjo} ci`pxcgigif)

F Oauaxcfa pambijojfw ci` pba ~cxpgmg~cpgua vah) Hojf}/ vgdg} ci` }jmgco la`gc "co}jdijvi c} Vah 8)>' `j ijp cqpjlcpgmcoow `aoguax ~qhogm aifcfalaip) Pba mjima~pqcolj`ao} qi`ax~giigif pba ~cxpgmg~cpgua vah "g)a) bjxg{jipco u}) uaxpgmco4 gpaxcpgua u})

}asqaipgco4 j~ai u}) ~xj~xgapcxw4 lqopg~oa u}) hgicxw' lcw ha ljxa ~jvaxeqo/ ci` je vg`axc~~ogmcpgji/ pbci pba pjjo} pbal}aoua})

F C`j~p }jqi` ~xgimg~oa} pj }q~~jxp ~xcmpgma)‟Jia }g{a egp} coo“ g} ijp ci j~pgji) Pj haaeeampgua/ j~ai ci` gimoq}gua ~jogmw lcdgif lq}p ha c~~xj~xgcpaow `a}gfia` ci` mjiparp,}~amgegm ejx c fguai mjqipxw/ oauao je fjuaxilaip ci` ~jogmw egao`) Wap c xjhq}p }ap je ~xgimg~oa} mci fqg`a ~xcmpgpgjiax} vbai `a}gfigif/ gl~oalaipgif ci` aucoqcpgif pbagxgigpgcpgua})

]qxuaw xa}~ji}a} exjl hjpb fjuaxilaip} ci` M]J} bcua mjiegxla` pba ai`qxgif ucog`gpwje pba jxgfgico 8>>3 fqg`gif ~xgimg~oa}) Hc}a` ji `g}mq}}gji} cljif JAM@ lalhaxmjqipxga}/ pbg} xa~jxp c``} c iav ~xgimg~oa ji ‟gimoq}gji“/ }qh}qla} pba ~xgimg~oa ji‟jhkampgugpw“ qi`ax jpbax bac`gif} ci` jeeax} pba q~`cpa` }ap je pai ‟Fqg`gif xgimg~oa} ejx

J~ai ci` Gimoq}gua ^jogmw Lcdgif“ c} c mjllji hc}g} ji vbgmb pj c`c~p ~xcmpgma pj acmbmjqipxw‗} mjiparp "}aa Hjr >)3')

Vbcpauax pbagx }pcxpgif ~jgip/ fjuaxilaip} gi coo mjqipxga} cxa cp c mxj}}xjc`}) Pj}qmma}}eqoow laap pba ~jogmw mbcooaifa} pbaw ecma xasqgxa} c }bgep exjl ‟fjuaxilaip,c},q}qco“ pj c hxjc`ax fjuaxicima ~ax}~ampgua) Jia vbgmb hqgo`} ji pba pvgi ~goocx} je 

j~aiia}} ci` gimoq}gji pj `aoguax happax ~jogmw jqpmjla} ci` bgfb sqcogpw ~qhogm }axugma}ijp jiow ejx/ hqp vgpb/ pbagx mgpg{ai})

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ARAMQPGUA ]QLLCXW

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 36

Hjr >)3) FQG@GIF ^XGIMG^OA] EJX J^AI CI@ GIMOQ]GUA ^JOGMW LCDGIF

JAM@ mjqipxga} xamjfig}a pbcp j~ai ci` gimoq}gua ~jogmw lcdgif gimxac}a} fjuaxilaipcmmjqipchgogpw/ hxjc`ai} mgpg{ai}‗ gieoqaima ji `amg}gji} ci` hqgo`} mgugm mc~cmgpw) Cp pba}cla pgla/ gp gl~xjua} pba aug`aima hc}a ejx ~jogmw lcdgif/ xa`qma} gl~oalaipcpgji mj}p}

ci` pc~} vg`ax iapvjxd} ejx giijucpgji gi ~jogmw lcdgif ci` }axugma `aoguaxw)Pba}a Fqg`gif ^xgimg~oa} cxa `a}gfia` pj bao~ fjuaxilaip} }pxaifpbai j~ai ci`

gimoq}gua ~jogmw lcdgif c} c laci} pj gl~xjugif pbagx ~jogmw ~axejxlcima ci` }axugma`aoguaxw)

3) Mjllgplaip; Oac`ax}bg~ ci` }pxjif mjllgplaip pj j~ai ci` gimoq}gua ~jogmw lcdgifg} iaa`a` cp coo oauao} ” ~jogpgmgci}/ }aigjx lcicfax} ci` ~qhogm jeegmgco})

8) Xgfbp}; Mgpg{ai}‗ xgfbp} pj giejxlcpgji/ mji}qopcpgji ci` ~qhogm ~cxpgmg~cpgji gi ~jogmwlcdgif ci` }axugma `aoguaxw lq}p ha egxlow fxjqi`a` gi ocv jx ~jogmw) Fjuaxilaipjhogfcpgji} pj xa}~ji` pj mgpg{ai} lq}p ha moacxow }pcpa`) Gi`a~ai`aip juax}gfbpcxxcifalaip} cxa a}}aipgco pj aiejxmgif pba}a xgfbp})

=) Mocxgpw; Jhkampgua} ejx/ ci` oglgp} pj/ giejxlcpgji/ mji}qopcpgji ci` ~qhogm ~cxpgmg~cpgji}bjqo` ha vaoo `aegia` exjl pba jqp}ap) Pba xjoa} ci` xa}~ji}ghgogpga} je coo ~cxpga}lq}p ha moacx) Fjuaxilaip giejxlcpgji }bjqo` ha mjl~oapa/ jhkampgua/ xaogchoa/xaoaucip/ ac}w pj egi` ci` qi`ax}pci`)

0) Pgla; ^qhogm aifcfalaip }bjqo` ha qi`axpcdai c} acxow gi pba ~jogmw ~xjma}} c}~j}}ghoa pj coojv c fxacpax xcifa je }joqpgji} ci` pj xcg}a pba mbcima} je }qmma}}eqogl~oalaipcpgji) C`asqcpa pgla lq}p ha cucgochoa ejx mji}qopcpgji ci` ~cxpgmg~cpgji pjha aeeampgua)

1) Gimoq}gji; Coo mgpg{ai} }bjqo` bcua asqco j~~jxpqigpga} ci` lqopg~oa mbciiao} pj cmma}}giejxlcpgji/ ha mji}qopa` ci` ~cxpgmg~cpa) Auaxw xac}jichoa aeejxp }bjqo` ha lc`a pj

aifcfa vgpb c} vg`a c ucxgapw je ~aj~oa c} ~j}}ghoa)5) Xa}jqxma}; C`asqcpa egicimgco/ bqlci ci` pambigmco xa}jqxma} cxa iaa`a` ejx aeeampgua

~qhogm giejxlcpgji/ mji}qopcpgji ci` ~cxpgmg~cpgji) Fjuaxilaip jeegmgco} lq}p bcuacmma}} pj c~~xj~xgcpa }dgoo}/ fqg`cima ci` pxcgigif c} vaoo c} ci jxfcig}cpgjico mqopqxapbcp }q~~jxp} hjpb pxc`gpgjico ci` jiogia pjjo})

6) Mj”jx`gicpgji; Gigpgcpgua} pj giejxl/ mji}qop ci` aifcfa mgugo }jmgapw }bjqo` ha mj,jx`gicpa` vgpbgi ci` cmxj}} oauao} je fjuaxilaip pj ai}qxa ~jogmw mjbaxaima/ cujg``q~ogmcpgji ci` xa`qma pba xg}d je ‟mji}qopcpgji ecpgfqa)“ Mj,jx`gicpgji aeejxp} }bjqo`ijp }pgeoa gigpgcpgua ci` giijucpgji hqp }bjqo` oauaxcfa pba ~jvax je dijvoa`faiapvjxd} ci` mjllqigpga} je ~xcmpgma vgpbgi ci` hawji` fjuaxilaip)

2) Cmmjqipchgogpw; Fjuaxilaip} bcua ci jhogfcpgji pj giejxl ~cxpgmg~cip} bjv pbaw q}agi~qp} xamagua` pbxjqfb ~qhogm mji}qopcpgji ci` ~cxpgmg~cpgji) Lac}qxa} pj ai}qxa pbcppba ~jogmw,lcdgif ~xjma}} g} j~ai/ pxci}~cxaip ci` claichoa pj arpaxico }mxqpgiw mcibao~ gimxac}a cmmjqipchgogpw je/ ci` pxq}p gi/ fjuaxilaip)

7) Aucoqcpgji; Fjuaxilaip} iaa` pj aucoqcpa pbagx jvi ~axejxlcima) Pj `j }j aeeampguaowvgoo xasqgxa aeejxp} pj hqgo` pba `alci`/ mc~cmgpw/ mqopqxa ci` pjjo} ejx aucoqcpgif~qhogm ~cxpgmg~cpgji)

3>) Cmpgua mgpg{ai}bg~; ]jmgapga} haiaegp exjl `wiclgm mgugo }jmgapw/ ci` fjuaxilaip} mciecmgogpcpa cmma}} pj giejxlcpgji/ aimjqxcfa ~cxpgmg~cpgji/ xcg}a cvcxaia}}/ }pxaifpbaimgpg{ai}‗ mgugm a`qmcpgji ci` }dgoo}/ c} vaoo c} pj }q~~jxp mc~cmgpw,hqgo`gif cljif mgugo

}jmgapw jxfcig}cpgji}) Fjuaxilaip} iaa` pj ar~ojxa iav xjoa} pj aeeampguaow }q~~jxpcqpjijljq} ~xjhoal,}jougif hw mgpg{ai}/ M]J} ci` hq}gia}}a})

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

37

^CXP G 

Ejmq} ji Mgpg{ai};

^qhogm Aifcfalaip ejx Happax^jogmw ci` ]axugma}

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

83

^CXP G 

Mbc~pax 3

Vbw Giua}p gi J~ai ci` Gimoq}gua^jogmw Lcdgif:

Fjuaxilaip} auaxwvbaxa cxa qi`ax ~xa}}qxa pj `j ljxa vgpb oa}}) J~ai ci`

gimoq}gua ~jogmw lcdgif jeeax} jia vcw pj gl~xjua ~jogmw ~axejxlcima ci` laapmgpg{ai}‗ xg}gif ar~ampcpgji}) ^qhogm aifcfalaip gi pba `a}gfi ci` `aoguaxw je ~qhogm

  ~jogmw ci` }axugma} mci bao~ fjuaxilaip} happax qi`ax}pci` ~aj~oa‗} iaa`}/

oauaxcfa c vg`ax ~jjo je giejxlcpgji ci` xa}jqxma}/ gl~xjua mjl~ogcima/ mjipcgi

mj}p} ci` xa`qma pba xg}d je mjieogmp ci` `aocw} `jvi}pxacl) Pbg} mbc~pax `a}mxgha}

fjuaxilaip fjco} ejx/ ci` pba haiaegp} je/ j~ai ci` gimoq}gua ~jogmw lcdgif gi JAM@

lalhax mjqipxga})

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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G)3) VBW GIUA]P GI J AI CI@ GIMOQ]GUA ^JOGMW LCDGIF:

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>788

‟^qhogm aifcfalaip g} ijp kq}p `a}gxchoa4 gp g} c mji`gpgji je aeeampgua fjuaxicima)“” @jico` F) Oaigbci "C`ug}jx ji ^qhogm Aifcfalaip pj pba Fjuaxilaip

je Iav Hxqi}vgmd/ Mcic`c'3

Pba oglgp} je fjuaxilaip cmpgji cxa gimxac}gifow ug}ghoa pj pba icda` awa) Mjl~oar~jogmw mbcooaifa} xcifgif exjl pba gipaxicpgjico pj pba ~ax}jico oauao ” gi }qmb `guax}acxac} c} moglcpa mbcifa/ cfagif ~j~qocpgji} ci` jha}gpw ” mciijp ha ‟}joua`“ hwfjuaxilaip cmpgji cojia) Pcmdogif pbal aeeampguaow vgoo xasqgxa pba mjimaxpa` aeejxp} je coo

cmpjx} gi }jmgapw ci` je gi`gug`qco mgpg{ai}) Fjuaxilaip} auaxwvbaxa cxa qi`ax ~xa}}qxa pj`j ljxa vgpb oa}}) Coo cxa vjxdgif bcx` pj `aoguax aeeampgua ~jogmga} ci` }axugma} cp oac}pmj}p pj pba ~qhogm ~qx}a4 lciw cxa pxwgif pj oauaxcfa xa}jqxma} jqp}g`a pba ~qhogm }ampjx)Oc}p hqp ijp oac}p/ fjuaxilaip} cxa }aadgif pj ai}qxa ci` lcgipcgi bgfb oauao} je ~qhogmpxq}p) Vgpbjqp bgfb oauao} je ~qhogm pxq}p/ fjuaxilaip cmpgji} vgoo ha cp ha}p/ giaeeampgua ci`cp vjx}p/ mjqipax~xj`qmpgua)

Cp pba }cla pgla/ ljxa a`qmcpa`/ vaoo,giejxla` ci` oa}} `aeaxaipgco mgpg{ai} cxa  kq`fgif pbagx fjuaxilaip} gi paxl} je hjpb pbagx ‟`aljmxcpgm ~axejxlcima“ ci` pbagx‟~jogmw ~axejxlcima“ "Dogifalcii ci` Eqmb}/ 3771') J~ai ci` gimoq}gua ~jogmw lcdgif g}lj}p jepai ~xjljpa` c} c laci} je gl~xjugif `aljmxcpgm ~axejxlcima) Ejx fjj` xac}ji

pjj/ c} gp aibcima} pxci}~cxaimw ci` cmmjqipchgogpw/ ~qhogm ~cxpgmg~cpgji ci` hqgo`} mgugmmc~cmgpw)

Wap j~ai ci` gimoq}gua ~jogmw lcdgif mci `j lqmb ljxa) Gp jeeax} c vcw ejxfjuaxilaip} pj gl~xjua pbagx ~jogmw ~axejxlcima hw vjxdgif vgpb mgpg{ai}/ mgugo }jmgapwjxfcig}cpgji} "M]J}'/ hq}gia}}a} ci` jpbax }pcdabjo`ax} pj `aoguax mjimxapa gl~xjualaip}gi ~jogmw jqpmjla} ci` pba sqcogpw je ~qhogm }axugma})

Egfqxa 3)3) ^jogmw ~axejxlcima ci` aljmxcpgm ~axejxlcima

BgfbOjv

Bgfb

    @   a   l   j   m   x   c   p    g   m   ~   a   x   e   j   x   l   c   i   m   a

^jogmw ~axejxlcima

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G)3) VBW GIUA]P GI J AI CI@ GIMOQ]GUA ^JOGMW LCDGIF:

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 8=

Mci j~ai ci` gimoq}gua ~jogmw lcdgif `aoguax happax ~jogmw ~axejxlcima:

Fjuaxilaip} mci haiaegp exjl vg`ax ~qhogm gi~qp vbai `aoghaxcpgif/ `amg`gif ci``jgif) Giua}pgif gi fxacpax j~aiia}} ci` gimoq}gji gi ~jogmw lcdgif ci` }axugma `aoguaxwmci bao~ cmbgaua;

F Fxacpax pxq}p gi fjuaxilaip) Mgpg{ai} faiaxcoow kq`fa `aljmxcpgm fjuaxilaip} ji pbahc}g} je pvj lcgi lac}qxa}; pbagx ‟~jogmw ~axejxlcima“ "g)a) pbagx chgogpw pj `aoguaxpcifghoa ~j}gpgua jqpmjla} ejx }jmgapw' ci` pbagx ‟`aljmxcpgm ~axejxlcima“ " g)a) pba`afxaa pj vbgmb fjuaxilaip `amg}gji,lcdgif ~xjma}}a} ogua q~ pj `aljmxcpgm~xgimg~oa}') Ejx ~jogmw ~axejxlcima/ pba ejmq} g} lcgiow ji jqp~qp}) Ejx `aljmxcpgm~axejxlcima/ pba ejmq} g} lcgiow ji ~xjma}}a}) ]qmma}}eqoow `aoguaxgif ji pba egx}p exjipfaiaxcpa} mxa`ghgogpw/ }qmma}} ji pba }amji` faiaxcpa} oafgpglcmw) J~ai ci` gimoq}gua~jogmw lcdgif mci mjipxghqpa pj xagiejxmgif hjpb)

F Happax jqpmjla} cp oa}} mj}p) Lcdgif ~jogmw gi c ljxa j~ai ci` gimoq}gua vcw mcimjipxghqpa pj xcg}gif pba sqcogpw je ~jogmw jqpmjla} ci` ai}qxa pba happax q}a je ~qhogm

eqi`}/ hw `a}gfigif ~jogmw lac}qxa} ji pba hc}g} je happax dijvoa`fa je mgpg{ai}‗aujougif iaa`}) Lacivbgoa/ pba icpqxa je ~qhogm }axugma} g} mbcifgif) Pj`cw/ c fxjvgif~xj~jxpgji g} gipcifghoa/ dijvoa`fa,hc}a` }axugma} vbgmb xasqgxa c bgfbax `afxaa je gipaxcmpgji ci` giujoualaip je ai`,q}ax} c} cmpgua mjoochjxcpjx}/ xcpbax pbci ~c}}guahaiaegmgcxga}) Mj,`a}gfi ci` `aoguaxw je ~jogmga}/ ~xjfxclla} ci` }axugma} vgpbmgpg{ai}/ hq}gia}}a} ci` mgugo }jmgapw jeeax} pba ~jpaipgco pj pc~ c hxjc`ax xa}axujgx je g`ac} ci` xa}jqxma})

F Bgfbax mjl~ogcima) Lcdgif ~aj~oa ~cxp je pba ~xjma}} je ~xgjxgpg}gif ci` `aoghaxcpgji/bao~} pbal pj qi`ax}pci` pba }pcda} je xaejxl ci` mci bao~ ai}qxa pbcp pba `amg}gji}xacmba` cxa ~axmagua` c} oafgpglcpa/ auai ge pbaw `j ijp cfxaa vgpb pbal) Ljxa j~ai

~jogmw lcdgif mjipxghqpa} pj xcg}gif mjl~ogcima oauao} vgpb `amg}gji} xacmba`)

F Ai}qxgif asqgpw je cmma}} pj ~qhogm ~jogmw lcdgif ci` }axugma}) @a}~gpa ~xjfxa}} giamjijlgm `auaoj~laip/ lciw }jmgco/ amjijlgm/ mqopqxco ci` ~jogpgmco moacucfa} vbgmb~axlacpa lj`axi JAM@ }jmgapga} cxa fxjvgif; hapvaai ~jjx ci` xgmb/ xqxco ci` qxhci/apbigm ci` xaogfgjq} lgijxgpga} ci` lckjxgpga}/ wjqif ci` jo`) Pba mocgl pbcp pbafjuaxilaip g} xa~xa}aipcpgua je c lckjxgpw je pba mgpg{ai} g} gimxac}gifow paiqjq}) Pj`cpa/ lj}p JAM@ mjqipxga} bcua `aujpa` pbagx aiaxfga} pj moj}gif pba}a fc~} pbxjqfbxa`g}pxghqpgji jx }jmgco ~jogmga} vbgmb cgl pj ai}qxa asqgpchoa cmma}} pj ~qhogm }axugma}ejx coo mgpg{ai}) C mjl~oalaipcxw ~cpb/ jia cglgif pj ojvax pba pbxa}bjo` ejx cmma}} pj~jogmw lcdgif ~xjma}}a} ejx ~aj~oa ecmgif hcxxgax} pj ~cxpgmg~cpgji ci` bacxgif pbaujgma} je coo mgpg{ai} gi ~jogmw lcdgif ~xjma}}a}/ bc} haai oa}} vaoo pxcuaooa`)

F Oauaxcfgif dijvoa`fa ci` xa}jqxma}) Ji pba j~~j}gpa ai` je pba }mcoa/ lciw je pbamgpg{ai} vbj cxa ijp ecmgif }~amgegm hcxxgax} pj ~cxpgmg~cpgji "gi paxl} je pbagx amjijlgmci` a`qmcpgjico oauao}' cxa co}j vgpb`xcvgif exjl mjipcmp vgpb fjuaxilaip ci` cxagi}pac` pqxigif pj ~xgucpa ~xjug`ax} je }axugma} ci` ~jogmw c`ujmcmw "a)f) }jmgcoaipax~xg}a} ci` }gifoa g}}qa mgugo }jmgapw jxfcig}cpgji}') C} pbaw `j }j/ pba }dgoo}/ g`ac}ci` ~jogpgmco mojqp je }jmgapw‗} ‟vaoo,ai`jva`“ mgpg{ai} cxa hagif oj}p pj ~qhogm }ampjxaeejxp} cp c``xa}}gif pj`cw‗} mbcooaifa} gi }jmgapw) C} ojif c} pbagx xa}jqxma} cxa hagif‟giua}pa`“ gi cmbgaugif }jmgapco fjco} pbxjqfb jpbax mbciiao}/ pbai pbg} iaa` ijp ha }aai

c} c {axj,}ql fcla) Wap fjuaxilaip} }pgoo iaa` pj qi`ax}pci` pba ~xaeaxaima} je pbagxmgpg{ai}/ ge pbaw cxa pj }qmma}}eqoow }jogmgp pbagx mjipxghqpgji)

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G)3) VBW GIUA]P GI J AI CI@ GIMOQ]GUA ^JOGMW LCDGIF:

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>780

F Giijucpgua }joqpgji}) ^qhogm aifcfalaip g} gimxac}gifow xamjfig}a` c} c `xguax je 

giijucpgji ci` ucoqa mxacpgji gi hjpb pba ~xgucpa ci` ~qhogm }ampjx}) Pbaxa g} c fxjvgifcvcxaia}} pbcp fjuaxilaip mciijp `aco vgpb mjl~oar ~xjhoal} cojia ci` pbcp mgpg{ai}vgoo bcua pj ~ocw c ocxfax ~cxp gi cmbgaugif }bcxa` ~qhogm ~jogmw fjco} "a)f) ~qhogm bacopb/moglcpa mbcifa' "Oaigbci ap co)/ 8>>6') Mgpg{ai} cxa co}j pcdgif pba gigpgcpgua pj pcmdoa

g}}qa} gi pba ~qhogm `jlcgi pbal}aoua}) Cmpgua mgpg{ai}bg~ gigpgcpgua} lcw xalcgimjl~oapaow cqpjijljq}) Hqp pbaw lcw co}j }jogmgp fjuaxilaip} pj kjgi/ ecmgogpcpa jxmxacpa pba iama}}cxw oafco jx xafqocpjxw exclavjxd} ejx }qmb ~xjkamp} pj }qmmaa`)

Fguai pba mjl~oargpw ci` }mcoa je alaxfgif fjuaxicima mbcooaifa}/ fjuaxilaip}mciijp bj~a pj `a}gfi aeeampgua ~jogmw xa}~ji}a}/ ijx pj }pxaifpbai oafgpglcmw ci` pxq}p/vgpbjqp pba gi~qp/ g`ac} ci` gi}gfbp} je c} vg`a c ucxgapw je mgpg{ai}‗ ujgma} c} ~j}}ghoa)^qhogm aifcfalaip vgoo gimxac}gifow ha xamjfig}a` c} cijpbax oauax je fjuaxicima ” ci`hamjla ~cxp je pba }pci`cx` fjuaxilaip pjjodgp je hq`fapgif/ xafqocpjxw/ a,fjuaxilaipci` ~axejxlcima lcicfalaip pjjo}) Bjvauax/ pbg} mci jiow bc~~ai ji pba `qco mji`gpgjipbcp pba ~qhogm aifcfalaip oauax haiaegp} hjpb exjl fxacpax xa}jqxma} ci` ljxa xgfjxjq}aucoqcpgji pbci bc} haai pba mc}a pj `cpa/ gi jx`ax pj xcg}a }pci`cx`} ci` gl~xjua ~xcmpgma)Pbg} xa~jxp xaugav} mqxxaip aeejxp} hw JAM@ mjqipxga} cojif pba xjc` pj cmbgaugif c fxacpax`afxaa je j~aiia}} ci` gimoq}gji gi ~jogmw lcdgif ci` }axugma `aoguaxw)

Vbcp `j va laci hw j~ai ci` gimoq}gua ~jogmw lcdgif:

J~ai xaeax} pj pxci}~cxaimw/ cmma}}ghgogpw ci` xa}~ji}guaia}} gi pba ~jogmw lcdgif ~xjma}})C} `aegia` gi acxogax JAM@ vjxd "JAM@/ 8>>1h'/ ci ‟j~ai“ fjuaxilaip g} jia pbcp g};

F pxci}~cxaip/ gi jpbax vjx`} hagif ar~j}a` pj ~qhogm }mxqpgiw4

F cmma}}ghoa pj ciwjia/ ciwpgla/ ciwvbaxa4 ci`

F xa}~ji}gua pj iav g`ac} ci` `alci`})

Gimoq}gua `aijpa} pba aeejxp pj gimoq`a c} vg`a c ucxgapw je mgpg{ai}‗ ujgma} gipj pba~jogmw,lcdgif ~xjma}} c} ~j}}ghoa) Pba cmp je ‟gimoq}gji“ laci} gi ~xcmpgma;

F Ojvaxgif pba hcxxgax} je aipxw pj ~cxpgmg~cpgji ejx ~aj~oa vbj cxa vgoogif hqp qichoa pj~cxpgmg~cpa) Pba hcxxgax} pba}a ~aj~oa cxa ecmgif mci ha }jmgj,amjijlgm/ mqopqxco/fajfxc~bgmco jx hcxxgax} je cijpbax arpaxico icpqxa)

F Gimxac}gif pba c~~aco je ~cxpgmg~cpgji ejx ~aj~oa vbj cxa choa hqp qivgoogif pj~cxpgmg~cpa) Pba}a ~aj~oa ecma }qhkampgua xcpbax pbci jhkampgua hcxxgax}) Pba ocmd je ‟c~~aco“ je ~cxpgmg~cpgji ejx pbal lcw }pal exjl c ojv gipaxa}p gi ~jogpgm}/ c ocmd je pxq}p

gi bjv pbagx gi~qp vgoo ha q}a`/ jx oglgpa` ~ax}jico haiaegp} exjl ~cxpgmg~cpgji)^jogmw lcdgif gimoq`a} coo }pcfa} je pba ~jogmw mwmoa; cfai`c }appgif/ ~jogmw

~xa~cxcpgji/ `amg}gji lcdgif/ gl~oalaipcpgji ci` aucoqcpgji "JAM@/ 8>>3c')

Vbcp g} pba }mj~a je pbg} xa~jxp:Pbg} xa~jxp ~xjug`a} c mjl~cxcpgua juaxugav je fjuaxilaip aeejxp} pj ~xjljpa j~ai

ci` gimoq}gua ~jogmw lcdgif gi 81 mjqipxga}) Pba xa~jxp bc} haiaegpa` exjl gi,`a~pb

J~ai ci` gimoq}gua ~jogmw lcdgif g}

pxci}~cxaip/ cmma}}ghoa ci` xa}~ji}gua pj c} vg`a c xcifa je mgpg{ai} c} ~j}}ghoa)

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G)3) VBW GIUA]P GI J AI CI@ GIMOQ]GUA ^JOGMW LCDGIF:

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 81

`g}mq}}gji} gi ci JAM@ ]paaxgif Fxjq~ ji J~ai ci` Gimoq}gua ^jogmw Lcdgif ci` vc}c~~xjua` hw pba JAM@ ^qhogm Fjuaxicima Mjllgppaa "^FM' gi Jmpjhax 8>>2) Pba ^FMfcpbax} fjuaxilaip xa~xa}aipcpgua} exjl coo => JAM@ lalhax mjqipxga}) Pba xa~jxp;

F ^xjug`a} mjl~cxcpgua `cpc hc}a` ji sqa}pgjiicgxa xa}qop} ” vbgoa xamjfig}gif pbagl~jxpcima je mjqipxw mjiparp)

F Jeeax} c }axga} je mjimxapa mc}a }pq`ga} ” mjuaxgif hjpb ~jogmw lcdgif ci` }axugma aoguaxw)

F Gimoq`a} c xcifa je j~gigji ~gama} ” pj xaeoamp pba `guax}a ~ax}~ampgua} je fjuaxilaipjeegmgco}/ mgugo }jmgapw ~xcmpgpgjiax} ci` cmc`algm} ji mqxxaip pxai`} ci` eqpqxa }maicxgj})

F Xaeoamp} pba xa}qop} je c hxjc`ax `g}mq}}gji vgpb mgugo }jmgapw ~xcmpgpgjiax} ci`fjuaxilaip jeegmgco} `qxgif ci Gipaxicpgjico Vjxd}bj~ bao` ji 85,86 Kqia 8>>2 giOkqhokcic/ ]ojuaigc "}aa Hjr 3)3')

Vbj ~xjug`a` pba `cpc:

Pba cffxafcpa xa}qop} xa~jxpa` baxa cxa ejx 81 mjqipxga} ” xaeaxxa` pj pbxjqfbjqp pba

xa~jxp c} pba ‟xa}~ji`aip}“ ” pbcp g}/ 8= JAM@ lalhax mjqipxga}8 ~oq} 8 jh}axuax mjqipxga}"Mbgoa ci` ]ojuaigc' vbj cxa mqxxaipow ~xa~cxgif ejx cmma}}gji pj pba JAM@) Fguai gp}}~amgco }pcpq} ci` xacmb/ pba xa}qop} je pba Aqxj~aci Mjllg}}gji‗} sqa}pgjiicgxa xa}~ji}acxa fguai }a~cxcpa laipgji pbxjqfbjqp pba xa~jxp ci` bcua ijp haai gimoq`a` gi pbacffxafcpa `cpc)

Vbj mjipxghqpa` pj pbg} xa~jxp:

F ]paaxgif Fxjq~ ji J~ai ci` Gimoq}gua ^jogmw Lcdgif ” Fjuaxilaip xa~xa}aipcpgua}exjl 3> JAM@ mjqipxga} "Cq}pxgc/ M{amb Xa~qhogm/ Egioci`/ Djxac/ Pba Iapbaxoci`}/Ijxvcw/ ]ojucd Xa~qhogm/ ]vgp{axoci`/ Pqxdaw/ QD' ci` ]ojuaigc }axua` gi pba ]paaxgifFxjq~) Pbaw vaxa xa}~ji}ghoa ejx ~xjug`gif juax}gfbp/ fqg`cima ci` `gxampgji ci` lapxafqocxow gi pba mjqx}a je pbg} ~xjkamp "Eahxqcxw 8>>6 gi Bao}gidg/ cxg} gi Jmpjhax 8>>6ci` Lcxmb 8>>2') Pba}a laapgif} co}j `xav c``gpgjico jh}axuax}/ }qmb c}xa~xa}aipcpgua} exjl Excima/ Iav [acoci` ci` pba Aqxj~aci Mjllg}}gji "}aa Ciiar Mejx eqoo og}p je ]paaxgif Fxjq~ lalhax}')

F ^qhogm Fjuaxicima Mjllgppaa ” Fjuaxilaip xa~xa}aipcpgua} exjl => JAM@ lalhaxmjqipxga} ci` pba Aqxj~aci Mjllg}}gji xa~xa}aipa` ji pba JAM@ ^qhogm FjuaxicimaMjllgppaa) ^qhogm Fjuaxicima Mjllgppaa lalhax} ~xjug`a` gi~qp ci` }qffa}pgji} gipba acxow }pcfa je ~xjkamp "a)f) ^FM ]wl~j}gql je Jmpjhax 8>>6'/ faiaxco juax}gfbp ci`

c~~xjuco je pbg} xa~jxp)F Fjuaxilaip ar~axp} ” hw ~xjug`gif `cpc/ xa}~ji`gif pj sqa}pgjiicgxa}/ `xcepgif mc}a

}pq`ga})

F Gi`a~ai`aip ar~axp} ” hw ~xjug`gif mc}a }pq`ga}/ gi`a~ai`aip xaugav} ci` sqcogpwmjipxjo)

F Mgugo }jmgapw ~xcmpgpgjiax} ” hw xa}~ji`gif pj sqa}pgjiicgxa}/ ~xjug`gif eaa`hcmd ci`}qffa}pgji} "}aa Ciiar @ ejx eqoo og}p')

Vbcp cxa pba oglgp} ci` oafgpglcmw je pbg} xa~jxp:

Pbg} mjl~cxcpgua xaugav je ~xjfxa}} gi hqgo`gif j~ai ci` gimoq}gua ~jogmw lcdgif xa}p}ji }aoe,xa~jxpgif hw fjuaxilaip} ” ci c~~xjcmb pbcp bc} hjpb }pxaifpb} ci` vacdia}}a})Moacxow pbaxa g} fxacp ucoqa gi mjooampgif ci` ~xa}aipgif xaogchoa giejxlcpgji `aoguaxa`

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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G)3) VBW GIUA]P GI J AI CI@ GIMOQ]GUA ^JOGMW LCDGIF:

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>785

`gxampow exjl maipxco fjuaxilaip qigp} xa}~ji}ghoa ejx ~xjljpgif j~aiia}} ci` gimoq}gji gi~jogmw lcdgif ci` }axugma `aoguaxw) Cp pba }cla pgla/ pbg} qi`jqhpa`ow xa~xa}aip} kq}p jiaugav je vbcp g} vjxdgif ci` vbcp g} ijp) Fjuaxilaip}/ ogda coo je q}/ cxa bcx`ow gllqia pjpba hgc}a} je }aoe,xa~jxpgif) Egicoow/ lciw je pba sqa}pgji} gi pba }qxuaw vaxa sqcogpcpgua giicpqxa ci` xasqgxa` xa}~ji`aip} pj araxmg}a pbagx kq`falaip hc}a` ji pbagx dijvoa`fa ci`

~axma~pgji}) C} c xa}qop/ pba mjl~cxcpgua `cpc ~xa}aipa` gi pba xa~jxp }bjqo` ha pcdai c} cfjj` gi`gmcpgji je mqxxaip pxai`} xcpbax pbci c} xa~xa}aipgif ch}joqpa ucoqa})

Gi jx`ax pj ai}qxa pba oafgpglcmw ci` mxa`ghgogpw je pbg} xa~jxp/ }gfigegmcip aeejxp} bcuahaai lc`a exjl pba jqp}ap je pba ~xjkamp pj gimoq`a `cpc ci` j~gigji} exjl c vg`ax xcifaje }jqxma}) C ucxgapw je mbciiao} bcua haai q}a` pj pbg} ai`;

F Mjooampgji je 10 sqa}pgjiicgxa xa}~ji}a} exjl mgugo }jmgapw jxfcig}cpgji} "M]J}' gi30 mjqipxga} vbj}a xa}qop} cxa bgfbogfbpa` pbxjqfbjqp pba xa~jxp "}aa Ciiar @ ejx eqooog}p')

F ^cxpgmg~cpgji je M]J xa~xa}aipcpgua} gi laapgif} je pba JAM@ ]paaxgif Fxjq~ ji J~ai

ci` Gimoq}gua ^jogmw Lcdgif)F Gimoq}gji je j~gigji ~gama} exjl oac`gif mgugo }jmgapw ~xcmpgpgjiax} gi c xcifa je JAM@

lalhax mjqipxga} "}aa ^cxp GGG')

F Gi~qp exjl mgugo }jmgapw ~xcmpgpgjiax} fcpbaxa` `qxgif pba Gipaxicpgjico Vjxd}bj~ ji‟Hqgo`gif Mgpg{ai Maipxa` ^jogmga} ci` ]axugma}“ je 85,86 Kqia 8>>2 gi Okqhokcic/ ]ojuaigcvbgmb `g}mq}}a` pba mjxa pbala} je pbg} xa~jxp "}aa Hjr 3)3')

Xcpbax pbci }aadgif ci gl~j}}ghoa fojhco mji}ai}q}/ pbg} xa~jxp }aad} pj ~xjug`axaogchoa mjl~cxcpgua `cpc/ c }aoampgji je mqxxaip ~xcmpgma ci` c xgmb `guax}gpw je c~~xjcmba}ci` j~gigji} exjl c vg`a xcifa je cmpjx} aifcfa` gi }q~~jxpgif j~aiia}} ci` gimoq}gji gi~jogmw lcdgif ci` }axugma `aoguaxw) Gi c``gpgji/ gp jeeax} 3> fqg`gif ~xgimg~oa} c} c fqg`a pjgl~xjugif ~xcmpgma)

Hjr 3)3) Hqgo`gif mgpg{ai maipxa` ~jogmga} ci` }axugma}

Pba mbcooaifa je }pxaifpbaigif j~aiia}} ci` ai}qxgif gimoq}gji gi `amg}gji lcdgif ji~qhogm ~jogmw ci` }axugma} g} jia }bcxa` hw coo mjqipxga}) Juax 2> ~cxpgmg~cip} exjl icpgjicoci` ojmco fjuaxilaip/ mgugo }jmgapw ci` gipaxicpgjico jxfcig}cpgji} exjl 83 JAM@ mjqipxga}ci` 38 JAM@ iji,lalhax mjqipxga} fcpbaxa` gi Okqhokcic/ ]ojuaigc ji 85,86 Kqia 8>>2 pjaifcfa gi ~jogmw `gcojfqa ci` armbcifa fjj` ~xcmpgma/ pjjo} ci` pg~} ejx hqgo`gif mgpg{aimaipxa` ~jogmw ci` }axugma} hc}a` ji pbagx mjimxapa ar~axgaima) Pbg} gipaxicpgjico vjxd}bj~vc} mj,jxfcig}a` hw pba JAM@ ci` pba Fjuaxilaip je pba Xa~qhogm je ]ojuaigc vgpb pba}q~~jxp je pba Vjxo` Hcid‗} Mjllqigmcpgji ejx Fjuaxicima ci` Cmmjqipchgogpw ^xjfxcl"MjllFC^'/ @AMGL/ pba Aqxj~aci Mgpg{ai C`ug}jxw ]axugma "AMC]' ci` Giujoua "QD')

Pbg} auaip ~xjug`a` ucoqchoa gi~qp pj pbg} xa~jxp ci` haiaegpa` exjl pba ~xa}aima je iqlaxjq} cqpbjx} je pba j~gigji ~gama} gi ^cxp GGG) "Ejx ljxa giejxlcpgji ji pba auaip }aa;

vvv)jam`)jxf*fju*~qhogmaifcfalaip jx vcpmb pba mq}pjl,lc`a ug`aj ‟Jqx ujgma}; Hqgo`gifMgpg{ai Maipxa` ^jogmga} ci` ]axugma}“ ji WjqPqha; vvv)wjqpqha)mjl*vcpmb:u<EG=O]fJ@sV})'

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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G)3) VBW GIUA]P GI J AI CI@ GIMOQ]GUA ^JOGMW LCDGIF:

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 86

Vbcp `j JAM@ fjuaxilaip} }aa c} pba haiaegp} je j~ai ci` gimoq}gua ~jogmwlcdgif:

Gi c `aljmxcmw/ ~qhogm ~cxpgmg~cpgji bc} gipxgi}gm ucoqa hw gimxac}gif cmmjqipchgogpw/hxjc`aigif pba }~baxa gi vbgmb mgpg{ai} mci lcda jx gieoqaima amg}gji} ci` hqgo`gif mgugmmc~cmgpw "J`qfhalg ]) ci` P) Kcmjh}ji/ 8>>2') Gp jeeax} gi}pxqlaipco ucoqa hw }pxaifpbaigifpba aug`aima hc}a ejx ~jogmw lcdgif/ xa`qmgif gl~oalaipcpgji mj}p} ci` pc~~gif fxacpaxxa}axujgx} je ar~axgaima ci` mxacpgugpw ejx giijucpgji gi pba `a}gfi ci` `aoguaxw je ~qhogm~jogmw ci` }axugma} "Hjqxfji/ 8>>64 Hjqxfji/ ^cxp GGG/ pbg} ujoqla') Vgpbjqp c vg`axmjllgplaip pj pba gipxgi}gm ucoqa je ~qhogm aifcfalaip/ gp g} bcx` ejx fjuaxilaip} pj xac~pba gi}pxqlaipco haiaegp} pbaw }aad)

Xa}~ji`aip} xamjfig}a` hjpb gipxgi}gm ci` gi}pxqlaipco haiaegp} je j~ai ci`gimoq}gua ~jogmw lcdgif) Juax bcoe je pba xa}~ji`aip} haogaua` pbcp gp vc} ‟gl~jxpcip“ jx‟uaxw gl~jxpcip“ gi bao~gif pj gl~xjua fjuaxilaip pxci}~cxaimw ci` cmmjqipchgogpw "53!'/xa}~ji}guaia}} "02!'/ ci` aeeampguaia}} "0=!') Oa}} pbci c sqcxpax }cv gp c} c laci} je 

gl~xjugif fjuaxilaip cmma}}ghgogpw "88!'/ oafgpglcmw "36!'/ aeegmgaimw "3=!' jx je ~xauaipgif mjxxq~pgji "7!') Vgpb xa}~amp pj pba haiaegp} je j~ai ci` gimoq}gua ~jogmwlcdgif vgpb xafcx` pj mgpg{ai}/ moj}a pj bcoe je pba xa}~ji`aip} }cv gp c} ‟gl~jxpcip“ jx‟uaxw gl~jxpcip“ gi gimxac}gif mgpg{ai}‗ pxq}p "0=!' ci` gi xcg}gif pbagx cvcxaia}} ci`dijvoa`fa "0=!') Juax c pbgx` "=7!' je pba xa}~ji`aip} haogaua` pbcp vc} ‟gl~jxpcip“ jx‟uaxw gl~jxpcip“ gi }pxaifpbaigif mgpg{ai}‗ }mxqpgiw vbgoa oa}} pbci c sqcxpax }cv gp c} claci} je gl~xjugif mgpg{ai}‗ mjl~ogcima "88!' ci` }pxaifpbaigif }jmgco mjba}gji "88!')

Vbcp cxa JAM@ fjuaxilaip}‗ fjco} ejx j~ai ci` gimoq}gua ~jogmw lcdgif:

JAM@ fjuaxilaip} cxa ~qx}qgif c xcifa je `geeaxaip fjco} vbai pbaw giua}p gi j~ai

ci` gimoq}gua ~jogmw lcdgif) Ijp jiow cxa pba fjco} `guax}a/ pbaw cxa }qhkamp pj mbcifa)Cxjqi` 6>! je pba xa}~ji`aip} gi`gmcpa pbaw bcua lc`a mbcifa} jx c``gpgji} pj pbagxfjco} gi pba ~c}p 1 wacx})

Mjqipxga} vaxa c}da` pj gi`gmcpa vbgmb fjco} vaxa je bgfba}p ~xgjxgpw pj pbal vbai~qx}qgif j~ai ci` gimoq}gua ~jogmw lcdgif) Pba}a ~xgjxgpga} vaxa ar~xa}}a` hjpb vgpbxa}~amp pj fjuaxilaip ci` vgpb xa}~amp pj mgpg{ai})

Juax bcoe pba xa}~ji`aip} gi`gmcpa` pbcp pbaw }jqfbp pj gl~xjua fjuaxilaippxci}~cxaimw ci` cmmjqipchgogpw "18!' ejoojva` hw gl~xjua` aeeampguaia}} ci` aeegmgaimw"=7! acmb') Pba Aqxj~aci Mjllg}}gji co}j xa~jxpa` pbcp gp} pj~ ~xgjxgpw fjco vc} pjgl~xjua pxci}~cxaimw ci` cmmjqipchgogpw) Jiow 36! je pba xa}~ji`aip} xa~jxpa` pbcpgl~xjugif pba oafgpglcmw je fjuaxilaip vc} c ‟uaxw gl~jxpcip“ jx ‟gl~jxpcip“ fjco"Egfqxa 3)8') Pba}a xa}qop} }qffa}p pbcp lj}p JAM@ fjuaxilaip} ~qx}qa j~ai ci` gimoq}gua~jogmw lcdgif ejx gp} gi}pxqlaipco/ xcpbax pbci gipxgi}gm haiaegp}) Pbg} g} ci gl~jxpcipegi`gif c} gp xqi} mjqipax pj pba vg`aow,bao` haogae pbcp giua}pgif gi j~aiia}} ci` gimoq}gjilcw ha ugxpqjq}/ ci` fjj` ejx `aljmxcmw/ hqp g} ijp ugpco pj pba hq}gia}} je fjuaxilaip)

JAM@ mjqipxga} cxa co}j ~qx}qgif j~ai ci` gimoq}gua ~jogmw lcdgif vgpb ci awa pjpbagx mgpg{ai}) Vgpbgi pbg} }ap je j~pgji}/ pba lckjxgpw xcida` gimxac}gif mgpg{ai}‗ pxq}p c} c‟uaxw gl~jxpcip“ jx ‟gl~jxpcip“ fjco "53!' "jia vbgmb g} co}j pba pj~ ~xgjxgpw ejx pbaAqxj~aci Mjllg}}gji'/ vbgoa juax c pbgx` }cv gp c} c laci} je xcg}gif mgpg{ai}‗ cvcxaia}}

ci` dijvoa`fa "=1!') Jiow c eav xa}~ji`aip} "0!' eaop pbcp gp vc} ‟uaxw gl~jxpcip“ jx‟gl~jxpcip“ gi ~xjljpgif mgpg{ai}‗ }dgoo} "Egfqxa 3)=')

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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G)3) VBW GIUA]P GI J AI CI@ GIMOQ]GUA ^JOGMW LCDGIF:

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>782

Egicoow/ gp }bjqo` ha ijpa` pbcp pba cffxafcpa ‟}mjxa}“ ejx acmb je pba}a fjco} mci lc}dgl~jxpcip `geeaxaima} hapvaai mjqipxga}) Ejx arcl~oa/ vgpb xafcx` pj ‟}pxaifpbaigif}jmgco mjba}gji“ c moacx ~jocxg}cpgji hapvaai mjqipxga} mjqo` ha jh}axua`) Vbgoa =1! je pba xa}~ji`aip} }cv j~ai ci` gimoq}gua ~jogmw lcdgif c} c ‟uaxw gl~jxpcip“ jx‟gl~jxpcip“ laci} je }pxaifpbaigif }jmgco mjba}gji "a)f) M{amb Xa~qhogm/ Bqifcxw/ Gxaoci`/Pba Iapbaxoci`}'/ ci asqco iqlhax "=1!' xcida` gp je ij gl~jxpcima cp coo gi pbg} xafcx`"a)f) Cq}pxcogc/ Egioci`/ ]ojucd Xa~qhogm/ ]va`ai')

Egfqxa 3)8) Vbcp cxa JAM@ mjqipxga}‗ fjco} vgpb xa}~amp pj fjuaxilaip:"! xa}~ji`aip}/ i < 81 mjqipxga}'

"! xa}~ji`aip} xcidgif pba j~pgji c} ‟gl~jxpcip“ jx ‟uaxw gl~jxpcip“)'

Egfqxa 3)=) Vbcp cxa JAM@ mjqipxga}‗ fjco} vgpb xa}~amp pj mgpg{ai}:

"! xa}~ji`aip}/ i < 81 mjqipxga}'

"! xa}~ji`aip} xcidgif pba j~pgji c} ‟gl~jxpcip“ jx ‟uaxw gl~jxpcip“)'

> 3> 8> => 0> 1> 5>

36

36

88

85

=7

=7

18Gl~xjua pxci}~cxaimw* 

cmmjqipchgogpw

Gl~xjuaxa}~ji}guaia}}

Gl~xjua aeeampguaia}}

Gl~xjua aeegmgaimw

Gl~xjua cmma}}ghgogpw

^xauaip mjxxq~pgji

Gl~xjua oafgpglcmw

> 3> 5>8> => 0> 1> 6>

0

3=

88

=1

=1

53

^xjljpa mgpg{ai}‗}dgoo}

Gl~xjua mgpg{ai}‗mjl~ogcima

Gimxac}a mgpg{ai}‗}mxqpgiw

Xcg}a cvcxaia}}* dijvoa`fa

]pxaifpbai }jmgcomjba}gji

Gimxac}a mgpg{ai}‗ pxq}p

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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G)3) VBW GIUA]P GI J AI CI@ GIMOQ]GUA ^JOGMW LCDGIF:

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 87

JAM@ fjuaxilaip} cxa cp c mxj}}xjc`}]auaxco JAM@ mjqipxga} bcua lciw `amc`a} je ar~axgaima vgpb j~ai ci` gimoq}gua

~jogmw lcdgif ” pj pba arpaip pbcp gp bc} hamjla }amji` icpqxa " a)f) Egioci`/ PbaIapbaxoci`}') Jpbax JAM@ mjqipxga}/ vbj}a }qmma}}eqo pxci}gpgji pj pba lcxdap amjijlwci` `aljmxcpgm fjuaxilaip g} ljxa xamaip/ bcua `g}~ocwa` c lcxda` ~xj~ai}gpw pjgiijucpa ci` ar~axglaip vgpb ljxa j~ai ci` gimoq}gua c~~xjcmba} pj ~jogmw lcdgif ci`}axugma aoguaxw gi pbagx aeejxp} pj gl~xjua amjijlgm ci` }jmgco jqpmjla} ejx pbagx mgpg{ai}"a)f) M{amb Xa~qhogm/ Djxac')

Vbcpauax pbagx }pcxpgif ~jgip/ fjuaxilaip} gi coo JAM@ mjqipxga} cxa cp c mxj}}xjc`})Pj }qmma}}eqoow laap pba mbcooaifa} pbaw ecma vgoo xasqgxa c }gfigegmcip }bgep exjl c

‟fjuaxilaip,c},q}qco“ pj c fjuaxicima ~ax}~ampgua) Fjuaxilaip} ijv iaa` pj;

F Lcgi}pxacl ~qhogm aifcfalaip pj gl~xjua ~jogmw ~axejxlcima) Xaco giua}plaip} cxaiaa`a` pj alha` j~ai ci` gimoq}gua ~jogmw lcdgif c} ~cxp je fjuaxilaip‗} ‟mjxahq}gia}}“/ hqgo` }dgoo} cljif mgugo }axucip} ci` a}pchog}b c }q~~jxpgua ~jogpgmco ci`c`lgig}pxcpgua mqopqxa)

F @auaoj~ aeeampgua aucoqcpgji pjjo}) Aucoqcpgif pba sqcogpw je j~ai ci` gimoq}gua ~jogmwlcdgif ~xjma}}a} ci` pbagx gl~cmp} g} c iav exjipgax ejx lj}p fjuaxilaip}) Mjqipxga}iaa` pj ~jjo pbagx aeejxp} pj `auaoj~ c~~xj~xgcpa aucoqcpgji exclavjxd}/ pjjo} ci`pxcgigif)

F Oauaxcfa pambijojfw ci` pba ~cxpgmg~cpgua vah) Hojf}/ vgdg} ci` }jmgco la`gc "co}jdijvi c} Vah 8)>' `j ijp cqpjlcpgmcoow `aoguax ~qhogm aifcfalaip) Pba mjima~pqcolj`ao} qi`ax~giigif pba ~cxpgmg~cpgua vah "g)a) bjxg{jipco u}) uaxpgmco4 gpaxcpgua u})

}asqaipgco4 j~ai u}) ~xj~xgapcxw4 lqopg~oa u}) hgicxw' lcw ha ljxa ~jvaxeqo/ ci` je vg`axc~~ogmcpgji/ pbci pba pjjo} pbal}aoua})

F C`j~p }jqi` ~xgimg~oa} pj }q~~jxp ~xcmpgma)‟Jia }g{a egp} coo“ g} ijp ci j~pgji) Pj haaeeampgua/ j~ai ci` gimoq}gua ~jogmw lcdgif lq}p ha c~~xj~xgcpaow `a}gfia` ci` mjiparp,}~amgegm ejx c fguai mjqipxw/ oauao je fjuaxilaip ci` ~jogmw egao`) Wap c xjhq}p }ap je ~xgimg~oa} mci fqg`a ~xcmpgpgjiax} vbai `a}gfigif/ gl~oalaipgif ci` aucoqcpgif pbagxgigpgcpgua})

Hjr 3)8) Cq}pxcogc; Mgpg{ai }qllgp} bao~ }bc~a ojif,paxl }pxcpafw

Pba Cq}pxcogci Fjuaxilaip bj}pa` pba Cq}pxcogc 8>8> ]qllgp juax pba vaadai` je 32,37 C~xgo 8>>2) Pba ]qllgp aichoa` pba Cq}pxcogci Fjuaxilaip pj aifcfa vgpb3 >>> Cq}pxcogci} pj bcxia}} g`ac} ci` bao~ }bc~a c ojif,paxl }pxcpafw ejx pba icpgji‗}

eqpqxa ci` pj pcmdoa pba ojif,paxl mbcooaifa} mjiexjipgif Cq}pxcogc hw pbgidgif gi iavvcw}) Pba ]qllgp vc} }q~~oalaipa` hw juax 1>> ojmco }qllgp} pbxjqfbjqp Cq}pxcogc/ cicpgjico Wjqpb ]qllgp/ ci` colj}p 2 2>> ~qhogm }qhlg}}gji}) Pba iaa` pj bcua c fxacpaxejmq} ji pba mgpg{ai gi pba `aoguaxw je fjuaxilaip }axugma} vc} mji}g`axa` c ~xgjxgpw cppba 8>8> ]qllgp) Pba ^xgla Lgig}pax ciijqima` pba ~qhogm xaoac}a je pba Egico Xa~jxp ji=3 Lcw 8>>2 ci` ~xjlg}a` c fjuaxilaip xa}~ji}a pj pba xamjllai`cpgji} hw pba ai`je 8>>2)

"Ejx ljxa giejxlcpgji }aa; vvv)cq}pxcogc8>8>)fju)cq)'

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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G)3) VBW GIUA]P GI J AI CI@ GIMOQ]GUA ^JOGMW LCDGIF:

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7=>

Ijpa}

3) ]aa ^cxp GGG/ pbg} ujoqla)

8) CQ]/ CQP/ MCI/ M[A/ EGI/ EXC/ @AQ/ BQI/ GXO/ GPC/ K^I/ DJX/ OQR/ IO@/ IJX/ ^JO/ ]UD/ A] / ]VA/MBA/ PQX/ FHX/ Q]C)

Xaeaxaima}

Hjqxfji K) "8>>6'/ ‟Xa}~ji}gua/ xa}~ji}ghoa ci` xa}~ampa` fjuaxilaip; pjvcx`} c Iav ^qhogmC`lgig}pxcpgji Pbajxw“/ Gipaxicpgjico Xaugav je C`lgig}pxcpgua ]mgaima}/ ujo) 6="3'; ~~) 6,85)

Mc``w K)/ ^agrjpj P) ci` L) LmIago "8>>6'/ Hawji` ^qhogm ]mxqpgiw; ]pjmdpcdgif je ]jmgco Cmmjqipchgogpw giJAM@ Mjqipxga}/ VHG Vjxdgif ^c~ax}/ Pba Vjxo` Hcid*JAM@/ Vc}bgifpji @M)

Mxac}w ]) "a`)' "8>>6'/ ^cxpgmg~cpgji Icpgji; Xamjiiampgif Mgpg{ai} pj pba ^qhogm Xacol/ Giujoua/ Oji`ji)

Dogifalcii @) ci` @) Eqmb} "a`})' "3771'/ Mgpg{ai} ci` pba ]pcpa/ Jrejx` Qiguax}gpw ^xa}})

Oaigbci @)/ Lgoojw K)/ Ejr F) ci` P) Hcxhax "8>>6'/ ^xjfxa}}gua Fjuaxicima ejx Mcic`gci}; Vbcp Wjq Iaa` pjDijv/ Mxj}}gif Hjqi`cxga}*Mcic`c 8>8> Vjxdgif Fxjq~/ Jppcvc)

Oaigbci @) "8>>2'/ ‟Gp‗} Ljxa Pbci Pcod; Og}pai/ Oacxi ci` Cmp ” C Iav Lj`ao je ^qhogm Aifcfalaip“/Pba egico xa~jxp je pba Iav Hxqi}vgmd ^qhogm Aifcfalaip Gigpgcpgua/ C~xgo)

J`qfhalg ]) ci` P) Kcmjh}ji "a`})' "8>>2'/ Fjuaxicima Xaejxl Qi`ax Xaco Vjxo` Mji`gpgji}; Mgpg{ai}/]pcdabjo`ax}/ ci` Ujgma/ Vjxo` Hcid ^qhogmcpgji}/ Vc}bgifpji @M)

JAM@ "8>>3c'/ Mgpg{ai} c} cxpiax}; Giejxlcpgji/ Mji}qopcpgji ci` ^qhogm cxpgmg~cpgji gi jogmw Lcdgif/ JAM@/^cxg})

JAM@ "8>>3h'/ Mgpg{ai} c} ^cxpiax}; JAM@ Bci`hjjd ji Giejxlcpgji/ Mji}qopcpgji ci` ^qhogm ^cxpgmg~cpgji gi^jogmw Lcdgif/ JAM@/ cxg})

JAM@ "8>>1`'/ ‟Pxq}p g} pba daw“/ JAM@ Jh}axuax/ Ij) 818/ JAM@/ ^cxg}/ vvv)jam`jh}axuax)jxf*iav}*  eqoo}pjxw)~b~*cg`*3571*Pxq}pZg}ZpbaZdaw)bplo)

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

=3

^CXP G 

Mbc~pax 8

J~ai ^jogmw Lcdgif; Vjxd gi ^xjfxa}}

Juax pba ~c}p 81 wacx}/ JAM@ lalhax mjqipxga} bcua lc`a ~xjfxa}} gi ej}paxgif

j~aiia}} gi fjuaxilaip/ ijpchow pbxjqfb pba c`j~pgji je cmma}} pj giejxlcpgji

oafg}ocpgji) Xgfbp}/ mjllgplaip ci` cmpgua mgpg{ai}bg~ bcua coo ~xjfxa}}a` gi xamaip

 wacx}) Wap fjuaxilaip} xa~jxp ecx oa}} ~xjfxa}} gi }amqxgif pba iama}}cxw xa}jqxma}/pgla ci` aucoqcpgji je j~ai ci` gimoq}gua ~jogmw lcdgif) Pbg} mbc~pax xaugav} pba

oafco hc}g}/ mj}p} ci` xg}d} je j~aiia}} gi ~jogmw lcdgif)

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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G)8) J^AI JOGMW LCDGIF; VJXD GI XJFXA]]

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7=8

‟Mgpg{ai aifcfalaip g} bcx` vjxd4 gp g} iagpbax c ~cicmac ijx c xjlcipgm ug}gji je pba g`aco mgpg{ai‥

Fgugif mgpg{ai} c ujgma gi pba lcppax} pbcp ceeamp pbal lj}p vgoo ha maipxco pj eqpqxa ~qhogm }ampjx

xaejxl})“ ” Pba Bjijqxchoa Kjmaowia Hjqxfji )M/ J) M) "Mcic`c'3

JAM@ mjqipxga} xa~jxp lgra` ~xjfxa}}

Pba }mj~a/ sqcipgpw ci` sqcogpw je fjuaxilaip giejxlcpgji ~xjug`a` pj pba ~qhogm bc}gimxac}a` }gfigegmcipow gi pba ~c}p 81 wacx} pbcid} ocxfaow pj pba c`j~pgji je oafg}ocpgji jicmma}} pj giejxlcpgji) Gi 372>/ oa}} pbci c pbgx` je pba "pbai 80' JAM@ lalhax mjqipxga}

bc` cmma}} pj giejxlcpgji ocv}/ pj`cw coo hqp jia je pba mqxxaip => lalhax} bcua }qmbocv} "}aa Ciiar C') C} auax/ c`j~pgji `ja} ijp iama}}cxgow laci gl~oalaipcpgji)C~~owgif oafco xgfbp} pj cmma}} giejxlcpgji lcw ecma iqlaxjq} jh}pcmoa} gi pba ejxl je ~xjbghgpgua eaa}/ `aocwa` xa}~ji}a}/ ocmd je }pcee/ ar~axpg}a ci` ~qhogm cvcxaia}}) Gi`aa`/fguai pba juaxvbaolgif cljqip je giejxlcpgji ijv cucgochoa jiogia/ mgpg{ai} ijv ecma cigiejxlcpgji juaxojc` pbcp lcw ha asqcoow `cqipgif vbai }aadgif ~axpgiaip giejxlcpgji"J`qfhalg ci` Kcmjh}ji/ 8>>2')

@a}~gpa pba}a mbcooaifa}/ pba ejqi`cpgji} ejx j~ai ci` gimoq}gua ~jogmw lcdgif ci`}axugma `aoguaxw bcua haai ocg` gi JAM@ mjqipxga}) Vbai c}da` pj ~xjug`a ci juaxcooc}}a}}laip je pbagx jvi ~xjfxa}} gi gl~oalaipgif j~ai ci` gimoq}gua ~jogmw lcdgif juax

pba ~c}p egua wacx}/ juax bcoe je pba xa}~ji`gif fjuaxilaip} gi`gmcpa` pbcp }jla ~xjfxa}}bc` haai lc`a "12)=!' vbgoa pba xa}p "03)6!' xa~jxpa` pbcp c ojp je ~xjfxa}} bc` haai lc`a)Ij fjuaxilaip xa~jxpa` c ocmd je ~xjfxa}})

]aoe,~axma~pgji} cxa ijpjxgjq}ow bcx` pj pxq}p ci` }aoe,xa~jxpgif moacxow bc} gp} eocv}/hqp pba}a xa}qop} `j gi`gmcpa pbcp JAM@ fjuaxilaip} pbcp bcua giua}pa` pgla/ aeejxp ci`xa}jqxma} gi hqgo`gif j~ai ci` gimoq}gua ~jogmw lcdgif ~axmagua pba}a giua}plaip} pj bcua~cg` jee)

Gipaxa}pgifow/ pba 10 xa}~ji}a} pj c }a~cxcpa sqa}pgjiicgxa }aip pj mgugo }jmgapwjxfcig}cpgji} "M]J}' c~~acx pj lgxxjx pba lj`axcpaow ~j}gpgua xa}~ji}a} fguai hw

fjuaxilaip} vgpb xafcx` pj ~xjfxa}} lc`a juax pba ~c}p 1 wacx}) Pbaxa cxa co}j }jlaarma~pgji}/ vbaxa M]J} }aa oa}} ~xjfxa}} pbci pbagx xa}~ampgua fjuaxilaip}) Ij `aegigpamjimoq}gji} mci ha `xcvi agpbax vcw/ fguai pba ojv iqlhax je M]J} xa}~ji`gif ~axmjqipxw "ij ljxa pbci }gr ~ax mjqipxw' ci` pba oglgpa` xcifa je mjqipxga} "30' vbgmbxapqxia` xa}~ji}a} exjl M]J})

M]J xa}~ji`aip} mgpa` lciw `geeaxaip xac}ji} ejx pbagx mjqipxw‗} ~xjfxa}} gi j~ai ci`gimoq}gua ~jogmw lcdgif ” jx ocmd pbaxaje) ]auaxco mgpa` hcxxgax} hjpb ji pba }g`a je fjuaxilaip ci` pbcp je mgugo }jmgapw) Cljif pba `xguax} ejx ~xjfxa}} mgpa` vaxa; gimxac}gif`alci` hw mgpg{ai} ejx fxacpax ~cxpgmg~cpgji/ fxjvgif ~jogpgmco mjllgplaip/ fxacpaxfjuaxilaip cvcxaia}} je pba ar~axpg}a ci` ~jpaipgco xjoa je mgugo }jmgapw gi `a}gfigif ci`

`aoguaxgif ~qhogm ~jogmw ci` }axugma}/ ci` pba gl~cmp je }q~xcicpgjico ocv "a)f) Ccxbq}Mjiuaipgji/ AQ @gxampgua}') Cljif pba hcxxgax} mjlljiow mgpa` vaxa; oglgpa` pgla ~xjug`a`/ocmd je xamjfigpgji je pba qpgogpw je ~cxpgmg~cpgji/ juaxxg`gif ejmq} ji ejxlcoow eqoegoogif

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G)8) J^AI JOGMW LCDGIF; VJXD GI XJFXA]]

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 ==

lgiglql oafco jhogfcpgji}/ ogppoa jx ij eaa`hcmd pj ~cxpgmg~cip}/ ~jjx mj,jx`gicpgji cljifmaipxco fjuaxilaip qigp} ci` oauao} je fjuaxilaip/ juax,xaogcima ji gi`gug`qco ‟mbcl~gji}“vgpbgi pba mgugo }axugma ci` bgfb oauao} je pqxijuax/ }bxgidgif lcxfgi} je lcijaquxa ejxfjuaxilaip} fguai eg}mco mji}pxcgip} ci` c ocmd je cvcxaia}} cljif mgugo }jmgapw ci`mgpg{ai} je pba j~~jxpqigpga} ejx ~cxpgmg~cpgji ci` pbagx oglgpa` mc~cmgpw pj aifcfa aeeampguaow)

Jia je pba daw mbcooaifa} xalcgi} pbcp je fcgigif ~jogpgmco }q~~jxp hawji` ‟mj}lapgmmjllgplaip“) Pba aujougif ~xjegoa je aoampa` ~jogpgmgci}/ ci` pbagx xjoa gi j~ai ci`

gimoq}gua ~jogmw,lcdgif ~xjma}}a}/ xasqgxa} fxacpax cppaipgji pbci bc} haai xamagua` pj`cpa) Pbaw xafqocxow ar~xa}} oafgpglcpa mjimaxi} xafcx`gif pbagx ~jpaipgco oj}} je gieoqaima/uqoiaxchgogpw pj j~~j}gpgji ~cxpw ~jogpgmgci}/ ci` xcg}gif ~qhogm ar~ampcpgji} pbcp mciijp ha

Hjr 8)3) Mgugo }jmgapw jxfcig}cpgji}; Aucoqcpgji je ~xjfxa}} gi j~aici` gimoq}gua ~jogmw lcdgif

Lciw M]J xa}~ji`aip} ~xjug`a` gi}gfbpeqo xa}~ji}a}/ moacxow hc}a` ji egx}p,bci`ar~axgaima/ vbai c}da` pj `a}mxgha pba lcgi xac}ji} ejx ~xjfxa}} gi j~ai ci` gimoq}gua~jogmw lcdgif gi pbagx mjqipxw/ jx pba ocmd pbaxaje;

Cq}pxcogc; ‟Jia lckjx ~xjhoal bc} haai pba xc~g` pqxijuax je daw }pcee exjl }aigjxlcicfax ~j}gpgji}/ ~cxpgmqocxow cp pba C}}g}pcip ]amxapcxw oauao“ "Icpgjico BacxpEjqi`cpgji je Cq}pxcogc')

Egioci`; ‟@amg}gji lcdgif bc} hamjla ljxa j~ai ci` ~cxpgmg~cpgua/ hqp pba ocmd je xa}jqxma} bc} mcq}a` ~xjhoal}‥“ "C}}jmgcpgji je Paicip} ci` Bjla Jviax}')

Excima; ‟Pba xaeoar pj mji}qop mgugo }jmgapw }pcdabjo`ax} g} fxc`qcoow fcgigif fxjqi`/ auaipbjqfb pjj jepai gi pba ejxl je ocxfa laapgif} vbaxa pbaxa g} ogppoa xjjl ejx gi,`a~pbarmbcifa) Gi ~xcmpgma/ j~aiia}}/ `gcojfqa ci` pxci}~cxaimw cxa/ chjua coo/ pba ~xcmpgma je gi`gug`qco}/ cp coo oauao} je pba bgaxcxmbw/ xcpbax pbci faiaxco lapbj`} je pba ~qhogmc`lgig}pxcpgji) C faiaxcpgjico ecmpjx mci ha jh}axua` gi pbg} xa}~amp; pba wjqifax mgugo}axucip} cxa jepai lqmb ljxa icpqxcoow gimogia` pj armbcifa vgpb mgugo }jmgapw vbai gp mci~xjug`a ar~axpg}a“ "Clia}pw Gipaxicpgjico Excima')

^joci`; ‟Pba lcgi mcq}a ejx pbg} ~xjfxa}} g} mjllgplaip ji pba ~cxp je pba fjuaxilaip/oafco xafqocpgji} mjimaxigif pba xgfbp pj giejxlcpgji ci` mji}qopcpgji cxa gi ~ocma) Pba

jiow ~xjhoal oga} gi pba ecmp pbcp qiejxpqicpaow pba gl~oalaipcpgji je pba}a ocv} g} ijp}cpg}ecmpjxw“ "I[]] ]jog`cxij}m')

]ojuaigc; ‟^qhogm jeegmgco} pai` pj pbgid chjqp ~qhogm ~cxpgmg~cpgji c} c ejxlcogpw/ c} ijpiaa`a` iqg}cima‥TVa\ iaa` c mc~cmgpw hqgo`gif je ~qhogm jeegmgco} ji jia bci` ci` M]J}ji pba jpbax‥Ge pba M]J} vjqo` ha ljxa `auaoj~a`/ pbaw vjqo` ha }pxjifax gi ~xa}}qxgifpba fjuaxilaip pj ha ljxa j~ai ci` ji pba jpbax bci` pbaw vjqo` ha choa pj ~cxpgmg~cpavgpb ljxa ar~axp cxfqlaip}/ }j pba fjuaxilaip vjqo` ljxa moacxow }aa pba haiaegp} je gimoq`gif pba M]J}“ "Oafco Giejxlcpgjico Maipxa ejx IFJ} ]ojuaigc ” ^GM')

QD; ‟^j}gpgua}; g' q}a je aoampxjigm mjllqigmcpgji4 gg' moacx mji}qopcpgji `jmqlaip} vgpbjhkampgua} vaoo `a}mxgha`4 ggg' mji}qopcpgji faiqgiaow giejxlgif ~jogmw ” fjuaxilaip ecxhappax cp og}paigif4 ci` gu' ecx fxacpax mjllgplaip gi ~xgimg~oa pj mji}qopcpgji) Iafcpgua};g' gimxac}a` pgla iaa`a` }j pbcp mji}qopcpgji mci mc}mc`a exjl icpgjico pj ojmco oauao4gg' ~jogmga}/ ci` mji}qopcpgji ~xjma}}a}/ }jlapgla} ecgo pj fgua c`asqcpa vagfbp pj pbaiaa`} je lgijxgpw jx lcxfgicog}a` mjllqigpga}4 ggg' mjimaxi pbcp }jlapgla} c~~cxaipj~aiia}} ci` gimoq}gugpw g} ijp faiqgia ci` mci ha c pgmd,hjr ~xjma}}4 gu' mjimaxi pbcppbaxa g} }pgoo c xaoqmpcima cp hjpb icpgjico ci` ojmco oauao} pj `aoafcpa `amg}gji lcdgif pjpba mjllqigpw“ "Icpgjico C}}jmgcpgji ejx Ujoqipcxw ci` Mjllqigpw Cmpgji ” ICUMC')

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G)8) J^AI JOGMW LCDGIF; VJXD GI XJFXA]]

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7=0

lap) Vbcp }aal} moacx g} pbcp pba oac`ax}bg~ }pwoa/ mc~cmgpga} ci` sqcogpga} je aoampa`xa~xa}aipcpgua} vgoo iaa` pj mbcifa gi jx`ax pj c`c~p pj c ljxa mjoochjxcpgua c~~xjcmb pj`amg}gji lcdgif) Jia pbcp mxacpa};

C icpqxco }~cma ejx aoampa` jeegmgco} pj c}}qla c ljxa gipaxcmpgua xjoa/ jia va lgfbpmcoo pba ecmgogpcpjx) Hw ~ocmgif c lckjx al~bc}g} ji `aoghaxcpgji/ `g}mq}}gji/ oacxigif/iafjpgcpgji ci` mjl~xjlg}a/ gp }qffa}p} pbcp pba aoampa` xa~xa}aipcpgua g} ijp pbaxa pjlcda `amg}gji} ejx mgpg{ai}) Ijx g} ba jx }ba pbaxa }gl~ow pj mcxxw pbagx la}}cfa hcmdpj fjuaxilaip) Pbagx xaco xjoa g} pj bao~ mgpg{ai} vjxd pbxjqfb pba ~xjma}} je `g}mq}}gji/ oacxigif/ iafjpgcpgji ci` pxc`a,jee}/ ci` pbai ejxlgif ci cmpgji ~oci ci`c}}gfigif xjoa} pj gl~oalaip gp "Oaigbci ap co)/ 8>>6')

C~~owgif ~xgimg~oa} gi ~xcmpgma

Gi 8>>3/ JAM@ lalhax mjqipxga} g`aipgega` c }ap je pai ‟Fqg`gif ~xgimg~oa} ejx}qmma}}eqo giejxlcpgji/ mji}qopcpgji ci` cmpgua ~cxpgmg~cpgji je mgpg{ai} gi ~jogmw lcdgif“)

Pbaw mjuax; mjllgplaip/ xgfbp}/ mocxgpw/ pgla/ jhkampgugpw/ xa}jqxma}/ mj,jx`gicpgji/cmmjqipchgogpw/ aucoqcpgji ci` cmpgua mgpg{ai}bg~ "JAM@/ 8>>3c') Pba}a fqg`gif ~xgimg~oa}bcua }gima haai vg`aow mgpa` ci` gimjx~jxcpa` gipj icpgjico ci` }qhicpgjico ~jogmwfqg`aogia} ji j~ai ~jogmw lcdgif)8 Gi 8>>6/ pba JAM@ c}da` fjuaxilaip} vbgmb je pba}afqg`gif ~xgimg~oa} pbaw bc` ejqi` ac}ga}p pj c~~ow ci` vbgmb pbaw bc` ejqi` lj}pmbcooaifgif) C pjpco je 8= JAM@ lalhax mjqipxga}/ ~oq} pba Aqxj~aci Mjllg}}gji/ Mbgoaci` ]ojuaigc/ xa}~ji`a` ci` pba xa}qop} vaxa xauacogif)

Mjqipxga} vaxa c}da` pj xcid pba ~xgimg~oa} gi paxl} je lj}p ci` oac}p ~xjfxa}} lc`agi pbagx gl~oalaipcpgji) Pba lckjxgpw "12!' je pba xa}~ji`aip} pj pba sqa}pgjiicgxaxa~jxpa` pbcp/ juax pba ~c}p 1 wacx}/ pba lj}p ~xjfxa}} bc` haai lc`a gi a}pchog}bgifxgfbp} pj cmma}} pj giejxlcpgji/ mji}qopcpgji ci` ~qhogm ~cxpgmg~cpgji) Pbg} g} mjxxjhjxcpa`hw pba ecmp pbcp coo => JAM@ lalhax mjqipxga} "arma~p Oqralhjqxf vbaxa `xcepgif g} ijvqi`axvcw' ijv bcua oafg}ocpgji gi ~ocma pj ai}qxa xgfbp} je cmma}} pj giejxlcpgji)

Vgpb xafcx` pj cmpgua mgpg{ai}bg~/ pba xa}qop} vaxa bgfbow ~jocxg{a` ” vbgoa c}gfigegmcip ~xj~jxpgji "=2!' je pba mjqipxga} eaop pbcp lj}p ~xjfxa}} bc` haai lc`a pbg}

}~baxa auai ljxa "05!' eaop pbcp pbg} vc} jia je pba bcx`a}p ~xgimg~oa} pj c~~ow) C sqcxpax"81!' eaop pbcp lj}p ~xjfxa}} bc` haai lc`a gi paxl} je a}pchog}bgif mjllgplaip pjcmma}} pj giejxlcpgji/ mji}qopcpgji ci` ~qhogm ~cxpgmg~cpgji)

Egfqxa 8)3) ^xgimg~oa} ejx vbgmb fxacpa}p ~xjfxa}} bc} haai cmbgaua`"! xa}~ji`aip}/ i < 81 mjqipxga}'

"! xa}~ji`aip} xcidgif pba j~pgji c} ‟gl~jxpcip“ jx ‟uaxw gl~jxpcip“)'

> 3> 8> => 1>0> 5> 6>

0

7

3=

3=

32

83

88

81

=212Xgfbp}

Cmpgua mgpg{ai}bg~

Mjllgplaip

Mocxgpw

Mj,jx`gicpgji

Cmmjqipchgogpw

Aucoqcpgji

Jhkampgugpw

Pgla

Xa}jqxma}

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G)8) J^AI JOGMW LCDGIF; VJXD GI XJFXA]]

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 =1

Gi paxl} je pba ~xgimg~oa} vbgmb ~xjua` bcx`a}p pj c~~ow/ pba ~xcmpgmco mji}pxcgip} je 

}amqxgif }qeegmgaip xa}jqxma} "01!' ci` pgla "=5!' vaxa xafcx`a` c} lj}p mbcooaifgif) Moj}apj c pbgx` je pba mjqipxga} eaop pbcp pba ~xgimg~oa ji aucoqcpgji vc} pba bcx`a}p pj laap "=8!')

Hc}a` ji pba xa}~ji}a} chjua/ JAM@ fjuaxilaip} c~~acx pj ha }cwgif; ‟va bcuaa}pchog}ba` xgfbp}/ va bcua cmpgua mgpg{ai} ci` c mjllgplaip pj aifcfa pbal gi ~jogmwlcdgif hqp va ecma mbcooaifa} je xa}jqxma}/ pgla ci` c ocmd je aucoqcpgji)“

Egfqxa 8)8) ^xgimg~oa} vbgmb cxa pba lj}p `geegmqop pj laap "! xa}~ji`aip}/ i < 81 mjqipxga}'

"! xa}~ji`aip} xcidgif pba j~pgji c} ‟gl~jxpcip“ jx ‟uaxw gl~jxpcip“)'

Hjr 8)8) Mgugo }jmgapw jxfcig}cpgji}; Ugav} ji ~xgimg~oa}

Pba sqa}pgjiicgxa }aip pj M]J} ~xjug`a` pba }ap je 3> fqg`gif ~xgimg~oa} ji giejxlcpgji/mji}qopcpgji ci` cmpgua ~cxpgmg~cpgji je mgpg{ai} gi ~jogmw lcdgif ~qhog}ba` hw pba JAM@gi 8>>3) Vbai c}da` vbapbax pbaw pbjqfbp pbaxa vaxa ciw c``gpgjico fqg`gif ~xgimg~oa} pjha c``a` pj pba og}p/ moj}a pj pbxaa,sqcxpax} je pba M]J} xa~oga` ‟ij“ jx oaep pba sqa}pgjihocid) Ge }goaima mci ha pcdai c} ci gi`gmcpgji je c}}aip/ pbai pba lckjxgpw c~~acxa` pjxamjfig}a pbcp pba}a ~xgimg~oa} vaxa egp ejx ~qx~j}a) C} jia M]J jh}axua`/ ‟haejxa va lcdac og}p je c``gpgjico fqg`gif ~xgimg~oa} pba Fjuaxilaip }bjqo` xamjfig}a pba ~xgimg~oa} gipba chjua og}p“ "Oafco Giejxlcpgjico Maipxa ejx IFJ} ]ojuaigc ” ^GM')

Cp pba }cla pgla/ 31 M]J xa}~ji`aip} pjjd pbg} j~~jxpqigpw pj }qffa}p c``gpgjico~xgimg~oa} iaa`a` pj }q~~jxp ~xcmpgma gi pbagx mjqipxw) C iqlhax je pba}a vaxa ~cxpgmqocxowgi}gfbpeqo/ gimoq`gif;

M{amb Xa~qhogm; ‟J~aiia}}/ ecgx ~ocw/ vgoo pj mj,j~axcpa/ `gcojfqa/ paclvjxd/ eoarghgogpw“"Qigji je Pjvi} ci` Lqigmg~cogpga} je pba M{amb Xa~qhogm')

Gpcow; ‟Pba ]qh}g`gcxgpw ^xgimg~oa“ "Mgppc`gici{cppguc')

Pqxdaw; ‟Mxacpgif `alci`) Pbaxa cxa ojmcogpga} ci` pj~gm} vbaxa pbaxa g} ijp ciw`alci` mjlgif exjl pba mgpg{ai‗} }g`a pj aifcfa gi ~jogmw lcdgif lj}pow hamcq}a je pbavacd mgugo }jmgapw `auaoj~laip/ ojv cvcxaia}} ji mgpg{ai}bg~ ci` ocmd je c mqopqxa c}dgifejx fjuaxilaip‗} cmmjqipchgogpw) Gi }qmb mc}a}/ pba xjoa je pba fjuaxilaip }bjqo` co}jaimjl~c}} mxacpgif gimaipgua} pj ecmgogpcpa mgugo }jmgapw `auaoj~laip ci` xcg}gifcvcxaia}} ji pba xgfbp} ci` xjoa} je hagif c mgpg{ai“ "Amjijlgm jogmw Xa}acxmb Ejqi`cpgjije Pqxdaw ” PA^CU')

QD; ‟3) Xacmb ” pba jifjgif mjllgplaip pj arpai` pba xacmb je mji}qopcpji ci` cmpgua~cxpgmg~cpgji pj pbj}a vbj bcua haai ~xaugjq}ow juaxojjda`/ gfijxa`/ cujg`a` jx `aala`gicmma}}ghoa) Pbg} vgoo aipcgo c mjipgijq} xaugav pj `g}mjuax pbj}a vbj vaxa ijp ~xaugjq}owdijvi) 8) Mocxgpw je ocifqcfa ” ~ocgi ocifqcfa ci` moacx aegigpgji} je iav paxl} vbgmb cxa

ijp q}a` kcxfjig}pgmcoow hqp vbai qicujg`choa ci` bao~eqo pj mji}qopcpgji*`g}mq}}gji“"Icpgjico C}}jmgcpgji ejx Ujoqipcxw ci` Mjllqigpw Cmpgji ” ICUMC')

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8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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G)8) J^AI JOGMW LCDGIF; VJXD GI XJFXA]]

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7=5

Vbcp xa}jqxma} cxa cucgochoa ejx j~ai ci` gimoq}gua ~jogmw lcdgif:

@a}~gpa pba}a mbcooaifa}/ JAM@ mjqipxga} xa~jxp pbcp pbaw cxa cmpguaow pcdgif }pa~} pj~xjljpa j~ai ci` gimoq}gua ~jogmw lcdgif) Vbai fguai ejqx ~j}}ghoa j~pgji}/ pbaw xcida`lj}p bgfbow mjllqigmcpgji "73!'/ gimoq`gif c`uaxpg}gif j~ai ci` gimoq}gua ~jogmw

Hjr 8)=) Pba Iapbaxoci`}; Mj`a je mji`qmp ejx ~xjea}}gjico mji}qopcpgji

C 8>>5 mchgiap ~jogmw ji ‟Gi}~xccd Igaqva ]pgko“ a}pchog}ba` c mj`a je mji`qmp ejx~xjea}}gjico mji}qopcpgji mjipcgigif 3> ~xgimg~oa};

3) Gi`gmcpa vbj g} egicoow xa}~ji}ghoa ci` mjllgp pbg} jeegmgco pj pba ~xjma}})

8) Lcda c ~xjma`qxco ~oci haejxabci` ci` ~qhog}b gp)

=) Fap pj dijv ci` ljhgog}a coo }pcdabjo`ax} gi pba ~jogmw)

0) Jxfcig}a xaoaucip dijvoa`fa pjfapbax ci` lcda pbg} pxci}~cxaip)

1) Ha c pxq}pvjxpbw g}mq}}gji ~cxpiax)

5) Mjllqigmcpa moacxow/ cp pba xgfbp pgla ci` vgpb lj`axi laci})

6) Ha moacx chjqp xjoa} ci` xa}qop} ji c`ugma pj ha ar~ampa`)

2) Jhogfcpgji} ejx pba mji}qopcip} lcw ha `alci`a` mjimaxigif sqcogpw ci` aiaxfw`aujpa` pj pbagx c`ugma)

7) Ha cmmjqipchoa chjqp pba ejoojv,q~)

3>) Mji}qopcpgji g} ijp pj ha `jia kq}p ejx pba }cda je gp/ c``gpgjico ucoqa lq}p haar~ampa` ” bjvauax/ ge fjuaxilaip xaexcgi} exjl mji}qopcpgji/ pbg} lq}p haljpgucpa`)

Hjr 8)0) M{amb Xa~qhogm; ]appgif iav }pci`cx`} ejx ~qhogm mji}qopcpgji

Gi 8>>6/ c iav aoalaip je pxci}~cxaimw gi ocv,lcdgif vc} gipxj`qma` vgpb clai`laip}pj pba Oafg}ocpgua Xqoa} je pba Fjuaxilaip "OXF' ci` pba Fjuaxilaip Xqoa} je ^xjma`qxa"Fjuaxilaip xa}joqpgji Ij) 235*8>>6' vbgmb ijv xasqgxa} ~qhogmcpgji je coo oafg}ocpgua

`jmqlaip} ~xgjx pj pbagx `g}mq}}gji hw pba fjuaxilaip) Pbg} vgoo ha `jia hw ocqimbgif cmaipxco fjuaxilaip vah}gpa vbaxa coo `xcep ~jogmw `jmqlaip} }mba`qoa` ejx pba }qhlg}}gjipj pba fjuaxilaip cxa pj ha ~qhog}ba` gi c`ucima ci` pj vbgmb pba ~qhogm mjllaip} mci ha}aip) Hc}a` ji c }ap je ^xgimg~oa} je ^qhogm Aifcfalaip c~~xjua` gi 8>>5/ c Lapbj`jojfw ejx^qhogm Mji}qopcpgji vc} c`j~pa` "Fjuaxilaip xa}joqpgji Ij) 267*8>>6' pj aiocxfa pba }mj~aci` ~j}}ghoa c~~xjcmba} pj ~qhogm mji}qopcpgji `qxgif ~jogmw lcdgif)

Pbg} lapbj`jojfw `aegia} c lgiglco }pci`cx` ejx ~qhogm ~cxpgmg~cpgji gi ~jogmw lcdgif)Gp `a}mxgha} ejxl} je ~qhogm ~cxpgmg~cpgji "ejxlco*giejxlco mji}qopcpgji/ xjqi` pchoa}/~qhogm laapgif}/ vjxdgif fxjq~} apm'/ ~xjug`a} c~~xjcmba} ejx pba g`aipgegmcpgji je pcxfapfxjq~}/ lgiglql pgla }mba`qoa} ci` ar ~j}p aucoqcpgji) Gp} gl~oalaipcpgji g} ~ociia` gi

pvj ~bc}a} ” ci gigpgco ~gojp ~axgj` "qipgo ai` 8>>2' ejoojva` hw faiaxco c~~ogmcpgji"exjl 8>>7') @qxgif pba ~gojp ~axgj`/ pbxaa ~qhogm cqpbjxgpga} bcua mjllgppa` pbal}aoua}pj ejoojv pba lapbj`jojfw `qxgif pba ~xa~cxcpgji je `xcep})

Pba Lgig}pxw je Gipaxgjx vgoo xaugav pba xa}qop} je pba ~gojp ~axgj` cp pba ai` je 8>>2) PbaLgig}pxw vgoo pbai xa~jxp pj pba Fjuaxilaip ci` }qhlgp ci q~`cpa` uax}gji pjfapbax vgpbpba ~xj~j}co pj lcda c~~ogmcpgji je pba lapbj`jojfw ci` ~qhogm mji}qopcpgji} `qxgif pbaxafqocpjxw ~xjma}} jhogfcpjxw)

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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G)8) J^AI JOGMW LCDGIF; VJXD GI XJFXA]]

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 =6

lcdgif/ ~xjug`gif c ~ocpejxl ejx armbcifa jx }q~~jxpgif c iapvjxd) Iarp vc} dijvoa`fa

"28!' gi paxl} je ~xjug`gif fqg`aogia} jx bci`hjjd} ji pjjo} ejx j~ai ci` gimoq}gua ~jogmwlcdgif) Ecx habgi` gi ci asqco oc}p ~ocma/ mcla pba ljxa pcifghoa xa}jqxma} je ~aj~oa ci`ljiaw "xcida` pj~ hw jiow 7! je xa}~ji`aip} gi acmb mc}a') Pba ejxlax gi paxl} je ~xjug`gif pxcgiax} jx "pal~jxcxw' }pcee ejx j~ai ci` gimoq}gua ~jogmw lcdgif/ pba ocppax gi

paxl} je ~xjug`gif "arpxc' eqi`gif jx fxcip} ejx j~ai ci` gimoq}gua ~jogmw lcdgif)

Gi pbg} mjiparp/ gp g} vjxpb mjipxc}pgif pba `auaoj~laip je ~qhogm aifcfalaip c} c pjjoje fjj` fjuaxicima vgpb cijpbax asqcoow xamaip jia ” iclaow/ a,fjuaxilaip) @qxgifpba 377>}/ fjuaxilaip} gi JAM@ mjqipxga} coo xamjfig}a` pba ~jvax je iav giejxlcpgjici` mjllqigmcpgji pambijojfga} "GMP' pj }~aa` q~ vjxd eojv} vgpbgi pba ~qhogmc`lgig}pxcpgji c} vaoo c} giejxlcpgji eojv} vgpb mgpg{ai} ci` hq}gia}}a}) Pbaw giua}pa`bacugow gi `a`gmcpa` a,fjuaxilaip ~xjfxclla}/ }~amgcog}a` ~ax}jiiao ci` ‟exjip jeegma“eqimpgji} haejxa xamjfig}gif pbcp pba xaco mbcooaifa} ” ci` haiaegp} ” ocw gi xa}pxqmpqxgifpba ‟hcmd jeegma“ eqimpgji}/ ai}qxgif gipaxj~axchgogpw ci` ~xjug`gif }acloa}} }axugma}"JAM@/ 8>>=') Ijvc`cw} pba al~bc}g} g} ji ~xjugif xapqxi ji giua}plaip ci``alji}pxcpgif q}ax pcda,q~ vbgoa oauaxcfgif a,fjuaxilaip pjjo} c} c laci} je pxci}ejxlgif fjuaxilaip "JAM@/ 8>>1m')

Moacxow/ vbai gp mjla} pj j~ai ci` gimoq}gua ~jogmw lcdgif/ fjuaxilaip} cxa ijppcdgif pba }cla c~~xjcmb) Pbaw xa~jxp giua}pgif ecx oa}} gi paxl} je bqlci jx hq`fap

xa}jqxma} "jx gi`aa`/ ~jogpgmco mc~gpco' ci` oglgpgif pbagx }~ai`gif pj ljxa gipcifghoacvcxaia}} xcg}gif ci` mc~cmgpw hqgo`gif lac}qxa}) Pbg} mjxxjhjxcpa} pba egi`gif pbcp pba~xgimg~oa ji ‟xa}jqxma}“ g} jia je pba lj}p `geegmqop pj c~~ow gi ~xcmpgma)

Egfqxa 8)=) Xa}jqxma} `aujpa` pj ~xjljpgif j~ai ci` gimoq}gua ~jogmw lcdgif"! xa}~ji`aip}/ i < 81 mjqipxga}'

"! xa}~ji`aip} xcidgif pba j~pgji c} ‟gl~jxpcip“ jx ‟uaxw gl~jxpcip“)'

Hjr 8)1) Egioci`; Hqgo`gif pba mc~cmgpw ci` mqopqxa ejx ~qhogm ~cxpgmg~cpgjicljif mgugo }axucip}

Pba Lgig}pxw je Gipaxgjx bc} mbj}ai c} ci giijucpgua lapbj` ejx fappgif pbagx ~ax}jiiaopj ha ljxa mjllgppa` pj j~aiia}} ci` gimoq}gji) Gi acmb mcoai`cx wacx/ c mgugo }axucip gipba lgig}pxw mci `aujpa jia `cw je vjxd pj vjxdgif vgpbgi c mgugo }jmgapw jxfcig}cpgji"M]J') Pbg} ~xjma`qxa cgl} pj aimjqxcfa mgugo }axucip} pj `auaoj~ c happax dijvoa`fa je/

ci` `gcojfqa vgpb/ M]J})

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8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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G)8) J^AI JOGMW LCDGIF; VJXD GI XJFXA]]

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7=2

Vbcp cmpgji} bcua haai pcdai pj c~~ow pba ~xgimg~oa}:

@a}~gpa pba mbcooaifa}/ xa}~ji`aip} xa~jxpa` pcdgif c iqlhax je }~amgegm cmpgji} pj~xjljpa c`baxaima pj pba ucoqa} ar~xa}}a` gi pba 8>>3 JAM@ ‟Fqg`gif ~xgimg~oa} ejx}qmma}}eqo giejxlcpgji/ mji}qopcpgji ci` cmpgua ~cxpgmg~cpgji je mgpg{ai} gi ~jogmw lcdgif)“Hw vcw je gooq}pxcpgji/ }jla arcl~oa} cxa fguai gi Pchoa 8)3 ci` Hjr 8)6 haojv)

Hjr 8)5) Cq}pxgc; Hqgo`gif mc~cmgpw ejx ~qhogm ~cxpgmg~cpgji

Gi 8>>8/ pba Cq}pxgci Ea`axco Lgig}pxw ejx Cfxgmqopqxa ci` Ejxa}pxw/ Aiugxjilaip ci` VcpaxLcicfalaip a}pchog}ba` pba ‟Cq}pxgci ]pxcpafw Fxjq~ ji ^qhogm ^cxpgmg~cpgji“) Pbg}gipax`g}mg~ogicxw pc}d ejxma bc} chjqp 8> lalhax} `xcvi exjl pba ~qhogm c`lgig}pxcpgji/

IFJ}/ mji}qopcip} ci` cmc`algm}) Pbaw ~qhog}b ~xcmpgmco vjxd}baap} ji ucxgjq} pj~gm} }qmbc} pba ~xamji`gpgji} ci` sqcogpw mxgpaxgc ejx ~qhogm ~cxpgmg~cpgji/ pba haiaegp} ejx `geeaxaip}pcdabjo`ax} ci` pba oglgp} ci` jh}pcmoa} pj ~qhogm ~cxpgmg~cpgji ~xjma}}a}) Gi pbagx aeejxp} pjxcg}a ~xjea}}gjico }pci`cx`} ci` hqgo` mc~cmgpw cljif ~qhogm ~cxpgmg~cpgji ~xcmpgpgjiax}/ pbafxjq~ jxfcig}a} xafqocx mjieaxaima} ci` vjxd}bj~}/ c} vaoo c} laapgif} vgpb daw pcxfapfxjq~} "a)f) ~jogpgmco `amg}gji lcdax}/ hq}gia}} xa~xa}aipcpgua}') Gi 8>>1/ pba fxjq~ ~qhog}ba`c ‟^qhogm ^cxpgmg~cpgji Lciqco“ pj }q~~jxp ~xcmpgpgjiax} vbgmb vc} pxci}ocpa` gipj Aifog}bgi 8>>6) Pba}a xa}jqxma} cxa coo exaaow cucgochoa ji pba fxjq~‗} vah}gpa "vvv)~cxpg{g~cpgji)cp'vbgmb co}j mjipcgi} q}aeqo ogid} ci` c }aoampgji je lcpaxgco} gi Aifog}b)

Pchoa 8)3) Cmpgji} pcdai pj c~~ow ~xgimg~oa} gi ~xcmpgma; }jla arcl~oa}exjl JAM@ mjqipxga}

Fqg`gif ~xgimg~oa Arcl~oa je cmpgji pcdai Mjqipxw

Mjllgplaip ]pcpa ]amxapcxga} gi acmb lgig}pxw bcua }gfia` c mj~w je pba xgimg~oa} ejx ^qhogm Mji}qopcpgji ci` acmbwacx pbaw xamagua c sqa}pgjiicgxa exjl pba Lgig}pxw je Egicima chjqp ~xjfxa}} gi pbagx c~~ogmcpgji)

Egioci`

Xgfbp} Pba 8>>1 Ea axco Exaa`jl je Giejxlcpgji Cmp a}pchog}ba} xgfbp} je cmma}} pj giejxlcpgji ci` }pg~qocpa} pbcp giejxlcpgji lq}p ha ~xjug`a` pj c~~ogmcip} vgpbgi jia ljipb)

Faxlciw

Mocxgpw Hjpb pba Ea`axco C`ug}jxw Mjllgppaa Cmp ci` pba Ea`axco C`ug}jxw Mjllgppaa Cmp Hxjmbqxa"~qhog}ba` hw pba Faiaxco ]axugma} C`lgig}pxcpgji ” F]C' jqpogia pba jhkampgua} ci` oglgpcpgji}

je mji}qopcpgji ci` ~cxpgmg~cpgji `qxgif pba ~jogmwlcdgif ~xjma}}) Pba F]C ~xjlqofcpa} fqg`aogia}/gi mji}qopcpgji vgpb pba Fjuaxilaip Cmmjqipchgogpw Jeegma ci` pba Jeegma je Fjuaxilaip Apbgm}/ji pba ~xj~ax q}a ci` mjl~j}gpgji je mgpg{ai c`ug}jxw mjllgppaa})

Qigpa` ]pcpa}

Pgla Pba Gi}pxqmpgji} ejx Jeegmgco ]pq`ga} ci` xa~jxp} ~xjug`a} c pglaexcla ci` fqg`cima ejx mji}qopcpgji) Ijxvcw

Jhkampgugpw Cxpgmoa 06 je pba 8>>1 Ocv ji cmma}}ghgogpw je ~qhogm }axugma} ejx pba g}choa` xasqgxa} pbcp coo jiogiamjllqigmcpgji exjl ~qhogm hj`ga} ha cmma}}ghoa pj `g}choa` ~ax}ji})

Excima

Xa}jqxma} Coo lgig}pxga} bcua pbagx jvi hq`fap coojmcpgji} ejx ~qhogm giejxlcpgji) Bjvauax pbaxa g} ij `cpc

ji pba pjpco cljqip je ljiaw }~aip ji giejxlcpgji/ mji}qopcpgji ci` ~cxpgmg~cpgji) ]qmb cmpgugpga}cxa jepai }qh}qla` qi`ax hxjc`ax ~xjkamp hq`fap})

Ijxvcw

Mj,jx`gicpgji Pba Jlhq`}lci je Djxac jeeax} c qigega` jiogia xamag~p ci` xa}joqpgji }axugma ejx mgpg{ai}‗ ~apgpgji} ci` ~xj~j}co} vbgmb cgl} pj xa`qma gimjiuaigaima ejx mgpg{ai} ci` `q~ogmcpgji ejx ~qhogm jeegmgco})Mgpg{ai} mci }aa bjv }glgocx mc}a} bcua haai xa}joua` ci` cujg` pba iaa` pj oj`fa c ~apgpgji copjfapbax) Pba jiogia }axugma co}j bao~} gipaxico aeegmgaimw hw xa`g}pxghqpgif lqopg~oa ~apgpgji}

ci` xa}~ji`gif ljxa xc~g`ow pj pbj}a vbgmb lcw c~~ow pj }auaxco ~qhogm jxfcig}cpgji}

"}aa; vvv)a~aj~oa)fj)dx '

Djxac

Cmmjqipchgogpw Pba 8>>0 Mj`a je xcmpgma ji Mji}qopcpgji "mxgpaxgji 0' }pcpa} ‟Fgua eaa`hcmd xafcx`gif pba xa}~ji}a} xamagua` ci` bjv pba mji}qopcpgji ~xjma}} gieoqaima` pba ~jogmw“) C fjuaxilaip xa}~ji}a }bjqo` ha~qhog}ba` vgpbgi pbxaa ljipb} je pba moj}gif `cpa je pba mji}qopcpgji)

Qigpa` Dgif`jl

Aucoqcpgji Pba fjuaxilaip‗} Mjllqigmcpgji} ^jogmw gimoq`a} c ^ociigif ci` Aucoqcpgji mjl~jiaip vbgmb }ap} jqp ar~ampcpgji} ejx ~axgj`gm xaugav/ aucoqcpgji ci` q~`cpgif je mjllqigmcpgji} ~oci} gi mjikqimpgji vgpb hq}gia}} ~ociigif ci` hq`fapcxw mwmoa})

Mcic`c

Cmpgua mgpg{ai}bg~ Gi 8>>5/ c Pc}dejxma ji Cmpgua Mgpg{ai}bg~ vc} c~~jgipa` hw pba Pcjg}acmb "^xgla Lgig}pax')Gi xa}~ji}a pj gp} xa~jxp/ pba Fjuaxilaip a}pchog}ba` ci Cmpgua Mgpg{ai}bg~ Jeegma pj gl~oalaippba Pc}dejxma‗} xamjllai`cpgji})

Gxaoci`

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G)8) J^AI JOGMW LCDGIF; VJXD GI XJFXA]]

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 =7

G} pbaxa c oafco hc}g} ejx ~xjljpgif j~ai ci` gimoq}gua ~jogmw lcdgif:

Pba lckjxgpw je pba xa}~ji`aip} "22!' gi`gmcpa` pbcp pbaw bcua ci juaxcxmbgif ~jogmw/ocv jx xafqocpgji cp pba maipxco fjuaxilaip oauao pj ~xjljpa j~ai ci` gimoq}gua ~jogmwlcdgif) Gi c``gpgji pj }q~xcicpgjico }jqxma} je oafg}ocpgji "a)f) AQ @gxampgua}' gi }jlamjqipxga}/ pba ~xgimg~oa je j~ai ~jogmw lcdgif g} ai}bxgia` gi pba mji}pgpqpgji jx jpbaxhc}gm oafg}ocpgji) ]qhicpgjico fjuaxilaip} bcua/ gi }jla mc}a}/ co}j aicmpa` xafgjico ocv}jx `amxaa} pj }q~~jxp j~ai ci` gimoq}gua ~jogmw lcdgif)

Hjr 8)6) Aqxj~aci Mjllg}}gji; ^qppgif ~xgimg~oa} gipj ~xcmpgma

Fqg`gif ~xgimg~oa Arcl~oa je cmpgji pcdai

Mjllgplaip F Aqxj~aci Pxci}~cxaimw Gigpgcpgua

Xgfbp} F Cmma}} pj @jmqlaip} Xafqocpgji 3>07*8>>3Mocxgpw F Lgiglql ]pci`cx`} ejx Mji}qopcpgji "MJL"8>>8'6>0'

Pgla F Lgiglql ]pci`cx`} ejx Mji}qopcpgji "MJL"8>>8'6>0'

Jhkampgugpw

Xa}jqxma}

Mj,jx`gicpgji F ‟Wjqx Ujgma gi Aqxj~a“ ” }gifoa jiogia cmma}} ~jgip ejx coo mji}qopcpgji} 

Cmmjqipchgogpw F Ujoqipcxw Xafg}pax je Gipaxa}p xa~xa}aipcpgua}

Aucoqcpgji

Cmpgua mgpg{ai}bg~ F Pba Cmpgua Mgpg{ai}bg~ ^xjfxcllaF Cmpgji ^oci pj Gl~xjua Mjllqigmcpgif Aqxj~a hw pba Mjllg}}gji "]AM"8>>1'721'F ^oci @ ejx @aljmxcmw/ @gcojfqa ci` @ahcpa "MJL"8>>1'070'F Vbgpa ^c~ax ji c Aqxj~aci Mjllqigmcpgji ^jogmw "MJL"8>>5'=1'

Hjr 8)2) Aqxj~aci Mjllg}}gji; Cmmjqipchgogpw ci` ~cxpgmg~cpgjigi }q~xcicpgjico amg}gji,lcdgif

Pba Aqxj~aci Mjllg}}gji bc} iqlaxjq} }jqxma} je oafco ci` ~jogmw fqg`cima ejx~xjljpgif j~ai/ cmmjqipchoa ci` ~cxpgmg~cpjxw `amg}gji lcdgif cp pba Aqxj~aci oauao)Arcl~oa} gimoq`a;

F Cl}pax`cl Pxacpw; ^xjpjmjo Ij) 6 ji pba c~~ogmcpgji je pba ~xgimg~oa} je }qh}g`gcxgpw ci`~xj~jxpgjicogpw

F Cmma}} pj @jmqlaip} Xafqocpgji "3>07*8>>3'

F Faiaxco ^xgimg~oa} ci` Lgiglql ]pci`cx`} ejx mji}qopcpgji je gipaxa}pa` ~cxpga} hw pbaMjllg}}gji "MJL"8>>8'6>0'

Gp bc} co}j qi`axpcdai c iqlhax je }gfigegmcip gigpgcpgua} ci` ~xjfxclla} pj pbg} ai`;

F Vbgpa ^c~ax ji Aqxj~aci Fjuaxicima

F Happax Ocvlcdgif Cmpgji ^oci

F Aqxj~aci Pxci}~cxaimw Gigpgcpgua

F Pba Cmpgua Mgpg{ai}bg~ Gigpgcpgua

F ^oci @ ejx @aljmxcmw/ @gcojfqa ci` @ahcpa "MJL"8>>1'070'

F Vbgpa ^c~ax ji c Aqxj~aci Mjllqigmcpgji ^jogmw "MJL"8>>5'=1'

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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G)8) J^AI JOGMW LCDGIF; VJXD GI XJFXA]]

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>70>

Hjr 8)7) Xaoaucip JAM@ ~xgimg~oa}

Pba JAM@ bc} g}}qa` fqg`gif ~xgimg~oa} ci` xamjllai`cpgji} gi c iqlhax je cxac}vbgmb cxa `gxampow xaoaucip pj j~ai ci` gimoq}gua ~jogmw lcdgif/ gimoq`gif pba;

F Xamjllai`cpgji je pba JAM@ Mjqimgo ejx aibcima` cmma}} ci` ljxa aeeampgua q}a je 

~qhogm }ampjx giejxlcpgji "8>>2' pbcp mcoo} q~ji JAM@ lalhax mjqipxga} pj `auaoj~pbagx jvi icpgjico exclavjxd} ‟c}}qlgif j~aiia}} gi ~qhogm }ampjx giejxlcpgji c} c`aecqop xqoa vbaxauax ~j}}ghoa)“

F JAM@ Fqg`gif ^xgimg~oa} ejx Xafqocpjxw Sqcogpw ci` ^axejxlcima "8>>1' xamjfig}a pbcppba sqcogpw je xafqocpgji mci ha aibcima` hw ‟lcdgif aeeampgua q}a je mji}qopcpgji/gimoq`gif c`ug}jxw hj`ga} je }pcdabjo`ax}“ "^xgimg~oa 3')

F JAM@ Ha}p ^xcmpgma} ejx Hq`fap Pxci}~cxaimw "8>>3' mcoo} ejx coo eg}mco xa~jxp} pj ha ‟ lc`a~qhogmow cucgochoa) Pbg} gimoq`a} pba cucgochgogpw je coo xa~jxp} exaa je mbcxfa ji pbaGipaxiap“ ci` }pcpa} pbcp pba Egicima Lgig}pxw }bjqo` ‟cmpguaow ~xjljpa ci qi`ax}pci`gifje pba hq`fap ~xjma}} hw gi`gug`qco mgpg{ai} ci` iji,fjuaxilaipco jxfcig}cpgji}“

"=)0 ^qhogm ci` ~cxogclaipcxw }mxqpgiw')]jqxma; Xamjllai`cpgji je pba JAM@ Mjqimgo ejx aibcima` cmma}} ci` ljxa aeeampgua q}a je ~qhogm }ampjxgiejxlcpgji TM"8>>2'=5\ "8>>2'4 JAM@ Fqg`gif ^xgimg~oa} ejx Xafqocpjxw Sqcogpw ci` ^axejxlcima "8>>1'/ ~) ="}aa; vvv)jam`)jxf*fju*xafxae ' ci` JAM@ Ha}p ^xcmpgma} ejx Hq`fap Pxci}~cxaimw "8>>3'/ JAM@ Kjqxico jiHq`fapgif/ Ujoqla 3/ Iqlhax = "8>>3' ~) 30)

Hjr 8)3>) Mji}pgpqpgjico ~xjug}gji} ejx j~aiia}}

Pba hc}gm ~xgimg~oa} qi`ax~giigif j~ai ~jogmw lcdgif bcua haai alha``a` gipj pbamji}pgpqpgji} je }auaxco JAM@ lalhax mjqipxga}) Gi }auaxco mc}a}/ pba mji}pgpqpgji mocxgega}

pbcp icpgjico }juaxagfipw ci` pba ~jvax} je pba ]pcpa cxa ua}pa` gi pba ~aj~oa "a)f) Cq}pxgc/M{amb Xa~qhogm/ Egioci`/ Excima/ Fxaama/ Bqifcxw/ Gxaoci`/ Gpcow/ Djxac/ Ijxvcw/ ^joci`/^jxpqfco/ ]ojucd Xa~qhogm/ ]~cgi/ ]vgp{axoci`/ Q]C') ]auaxco jpbax} co}j ~xjug`a ejx pbaxgfbp pj ~apgpgji ~qhogm cqpbjxgpga} "a)f) Haofgql/ Faxlciw/ Fxaama/ Kc~ci/ Djxac/Oqralhjqxf/ Pba Iapbaxoci`}/ Largmj/ ]ojucd Xa~qhogm/ Q]C'/ C eav mji}pgpqpgji} ~xjug`aejx ucxwgif `afxaa} je `gxamp ~cxpgmg~cpgji "a)f) M{amb Xa~qhogm/ Bqifcxw/ ]~cgi/]vgp{axoci`' ejx arcl~oa pbxjqfb mji}qopcpgua xaeaxai`c/ hgi`gif xaeaxai`c ci` ~j~qocxoafg}ocpgua gigpgcpgua}) Arcl~oa} gimoq`a;

Egioci`; ‟@aljmxcmw aipcgo} pba xgfbp je pba gi`gug`qco pj ~cxpgmg~cpa gi ci` gieoqaimapba `auaoj~laip je }jmgapw ci` bg} jx bax ogugif mji`gpgji}“ "Mji}pgpqpgji/ ]ampgji 8)8')

Excima; ‟Icpgjico }juaxagfipw xa}g`a} gi pba ~aj~oa vbj araxmg}a gp ugc pbagx xa~xa}aipcpgua}ci` xaeaxai`ql“ "3712 Mji}pgpqpgji/ Cxpgmoa =' ci` ‟Pba mjllqigpw bc} pba xgfbp pj bjo`cmmjqipchoa auaxw ~qhogm jeegmgco gi gp} c`lgig}pxcpgji“ "Cxpgmoa 31/ @amocxcpgji je pba Xgfbp} je 

Lci ci` je pba Mgpg{ai/ 3627')

Gpcow; ‟Pba ]pcpa/ xafgji}/ lapxj~jogpci mgpga}/ ~xjugima} ci` lqigmg~cogpga} ~xjljpa pbacqpjijljq} gigpgcpgua je mgpg{ai}/ agpbax gi`gug`qcoow jx gi c}}jmgcpgji/ gi cmpgugpga} je faiaxco gipaxa}p cmmjx`gif pj pba ~xgimg~oa je }qh}g`gcxgpw“ "Mji}pgpqpgji/ Cxpgmoa 332 T0\')

Djxac; ‟Pba Xa~qhogm je Djxac }bcoo ha c `aljmxcpgm xa~qhogm) Pba }juaxagfipw je pbaXa~qhogm je Djxac }bcoo xa}g`a gi pba ~aj~oa/ ci` coo }pcpa cqpbjxgpw }bcoo alcicpa exjl pba~aj~oa“ "Mji}pgpqpgji/ Mbc~pax G; Faiaxco xjug}gji}/ Cxpgmoa 3T3\/ T8\')

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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G)8) J^AI JOGMW LCDGIF; VJXD GI XJFXA]]

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 03

Vbj g} xa}~ji}ghoa ejx j~ai ci` gimoq}gua ~jogmw lcdgif:

Moj}a pj pvj pbgx`} je pba xa}~ji`aip} "50!' gi`gmcpa` pbcp pbaxa vc} c maipxcojxfcig}cpgji xa}~ji}ghoa ejx ~xjljpgif j~ai ci` gimoq}gua ~jogmw lcdgif) Xa}~ji`aip}‗aeejxp} pj ~xjljpa j~ai ci` gimoq}gua ~jogmw lcdgif pbxjqfb mjllqigmcpgji/ dijvoa`fa}bcxgif/ ljiaw ci` ~aj~oa bcua c iqlhax je pcxfap})

Hjr 8)3>) Mji}pgpqpgjico ~xjug}gji} ejx j~aiia}} "mjip)'

^jxpqfco; ‟Pba ^jxpqfqa}a Xa~qhogm g} c `aljmxcpgm ]pcpa pbcp g} hc}a` q~ji pba xqoa je ocv/ pba }juaxagfipw je pba ~aj~oa‥ci` pbcp bc} c} gp} cgl} pba cmbgaualaip je amjijlgm/}jmgco ci` mqopqxco `aljmxcmw ci` pba `aa~aigif je ~cxpgmg~cpjxw `aljmxcmw“

"Mji}pgpqpgji/ Cxpgmoa 8; @aljmxcpgm ]pcpa hc}a` ji pba Xqoa je Ocv')]ojucd Xa~qhogm; ‟Pba ~jvax je pba }pcpa g} ua}pa` gi pba mgpg{ai} vbj }bcoo araxmg}a gp

`gxampow jx pbxjqfb pbagx aoampa` xa~xa}aipcpgua}“ "Mji}pgpqpgji/ Mbc~pax G; Faiaxco^xjug}gji}/ Cxpgmoa 8T3\')

Qigpa` ]pcpa} je Claxgmc; ‟Pba ~jvax} ijp `aoafcpa` pj pba Qigpa` ]pcpa} hw pbaMji}pgpqpgji/ ijx ~xjbghgpa` hw gp pj pba ]pcpa}/ cxa xa}axua` pj pba ]pcpa xa}~ampguaow/ jx pjpba ~aj~oa“ "Hgoo je Xgfbp}/ Clai`laip R')

Hjr 8)33) Gpcow; Pq}mciw xafgji fqcxcipaa} xgfbp} pj ~cxpgmg~cpgjiPba Pq}mciw Xafgji g} pba egx}p gi Gpcow pj aicmp oafg}ocpgji "xafgjico ocv Ij) 57/ c`j~pa`

ji 37 @amalhax 8>>6' ai}qxgif pba xgfbp je coo mgpg{ai}/ c}}jmgcpgji} ci` xafgjicogi}pgpqpgji} pj ~cxpgmg~cpa gi xafgjico `amg}gji lcdgif ~xjma}}a}) Pba}a xgfbp} je ~cxpgmg~cpgji cxa fxcipa` pj coo xa}g`aip}/ gimoq`gif ejxagfi mgpg{ai} ci` pbj}a vbj ogua giPq}mciw pal~jxcxgow ejx xac}ji} je vjxd jx }pq`w) Pba xa}~ji}ghgogpw ejx jxfcig{gif ~qhogm`ahcpa}/ ai}qxgif pba ocv‗} gl~oalaipcpgji ci` juax}gfbp vc} fguai pj c iavow mxacpa`gi`a~ai`aip Xafgjico Cqpbjxgpw a}pchog}ba` gi ]a~palhax 8>>2)

"Ejx ljxa giejxlcpgji/ }aa; vvv)xafgjia)pj}mcic)gp) '

Egfqxa 8)0) Lcgi pcxfap} je }q~~jxp ejx j~ai ci` gimoq}gua ~jogmw lcdgif"! xa}~ji`aip}/ i < 81 mjqipxga}'

"! xa}~ji`aip} xcidgif pba j~pgji c} ‟gl~jxpcip“ jx ‟uaxw gl~jxpcip“)'

> 3> 8> => 1>0> 5> 6> 2>

1

37

37

87

==

02

65Ojmco fjuaxilaip

Icpgjico fjuaxilaipqigp}

Xafgjico fjuaxilaip

Ojmco mjllqigpga}

Gi`gug`qco mgpg{ai}

Pbgidpcid}

Mgugo }jmgapwjxfcig}cpgji}

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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G)8) J^AI JOGMW LCDGIF; VJXD GI XJFXA]]

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>708

Juax pbxaa,sqcxpax} je pba xa}~ji`aip} "65!' gi`gmcpa` pbcp icpgjico fjuaxilaipqigp} vaxa pbagx lcgi pcxfap} je cppaipgji/ vgpb kq}p qi`ax bcoe "02!' gi`gmcpgif ojmcofjuaxilaip c} ‟gl~jxpcip“ jx ‟uaxw gl~jxpcip)“ Gipaxa}pgifow/ c pbgx` "==!' gi`gmcpa` mgugo}jmgapw jxfcig}cpgji} c} hagif ljxa gl~jxpcip c pcxfap ejx pbagx aeejxp} pbci xafgjicofjuaxilaip "87!'/ ojmco mjllqigpga} "37!' jx gi`gug`qco mgpg{ai} "37!') Pbg} g} ~axbc~} gi

xamjfigpgji je pba gl~jxpcip lqopg~ogax aeeamp je ogcg}gif vgpb jxfcig}a` mgugo }jmgapw vbjlcw/ gi pqxi/ ljhgog}a pbagx jvi iapvjxd})

Vbcp cxa pba mj}p} je j~ai ci` gimoq}gua ~jogmw lcdgif:

Lac}qxa} pj ai}qxa j~aiia}} ci` gimoq}gji gi ~jogmw lcdgif mj}p pgla/ aeejxp ci`ljiaw) Mjooampgif bcx` `cpc ji pba}a mj}p} g} gp}aoe c mbcooaifa/ fguai pbcp eav fjuaxilaip}bcua `a`gmcpa` hq`fap} jx pacl} c}}gfia` pj ~qhogm aifcfalaip ci` pba mj}p} cxafaiaxcoow }qh}qla` qi`ax c vg`ax ~jogmw, jx }axugma,`auaoj~laip ~xjfxclla)

Pba lckjxgpw je pba xa}~ji`aip} moacxow g`aipgega` mjllqigmcpgji ci` ojfg}pgm} "61!'ci` pgla "63!' pj ha pba lcgi mj}p} pj fjuaxilaip) Ecx eavax mgpa` pba mj}p} je pxcgigiffjuaxilaip jeegmgco} "36!' jx mgpg{ai} "3=!' c} ‟gl~jxpcip“ jx ‟uaxw gl~jxpcip)“ @gxampegicimgco pxci}eax} pj mgpg{ai} c} xaglhqx}alaip "a)f) mbgo` mcxa/ pxci}~jxp' jx xavcx`}"a)f) ~xg{a}/ ~cwlaip}' ejx ~cxpgmg~cpgji vaxa jiow xcxaow mgpa` c} hagif }gfigegmcip)

Moacxow/ pbaxa g} c ocxfa fc~ hapvaai pj`cw‗} lj`a}p giua}plaip} gi ‟cvcxaia}}

xcg}gif“ ci` vbcp vgoo ha xasqgxa` pj xcg}a ~xjea}}gjico }pci`cx`} ci` ai}qxalcgi}pxaclgif)

Vbcp cxa pba xg}d} je j~ai ci` gimoq}gua ~jogmw lcdgif:

Fjuaxilaip} co}j }aa pba xg}d} gibaxaip gi j~ai ci` gimoq}gua ~jogmw lcdgif) C} vgpbciw cmpgji qi`axpcdai hw fjuaxilaip/ j~ai ci` gimoq}gua ~jogmw lcdgif xasqgxa} mcxaeqoxg}d lcicfalaip ci` lgpgfcpgji) ^j}}ghoa }jqxma} je xg}d lcw gimoq`a; ecgoa` ~xjkamp}/gi}qeegmgaip eaa`hcmd ji bjv ~qhogm gi~qp g} hagif q}a`/ oglgpa` mc~cmgpw/ oaifpbw ci`*jxgimjimoq}gua ~xjma}}a}/ ci` ocmd je pxq}p gi pba mc~cmgpga} je ~cxpgmg~cpgif mgpg{ai})

Vbai c}da` pj xcid vbcp pbaw mji}g`axa` pj ha pw~gmco ‟xg}d}“ je j~ai ci` gimoq}gua

~jogmw lcdgif/ colj}p bcoe je pba xa}~ji`aip} mgpa` `aocw} gi `amg}gji lcdgif jxgl~oalaipcpgji "02!' c} ‟gl~jxpcip“ jx ‟uaxw gl~jxpcip)“ Juax c pbgx` "=7!' ~axmagua` pba

Egfqxa 8)1) G`aipgewgif pba mj}p} ejx fjuaxilaip "! xa}~ji`aip}/ i < 81 mjqipxga}'

"! xa}~ji`aip} xcidgif pba j~pgji c} ‟gl~jxpcip“ jx ‟uaxw gl~jxpcip“)'

> 3> 8> => 1>0> 5> 6> 2>

0

3=

36

83

63

61Mjllqigmcpgji ci` ojfg}pgm}

Pgla }~aip hw fjuaxilaip jeegmgco}

Xaglhqx}alaip} ejx ~cxpgmg~cip}

Pxcgigif ejx fjuaxilaip jeegmgco}

Pxcgigif ejx mgpg{ai}

Xavcx`} ejx ~cxpgmg~cip}

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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G)8) J^AI JOGMW LCDGIF; VJXD GI XJFXA]]

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 0=

xg}d je }~amgco gipaxa}p fxjq~} ‟bgkcmdgif“ pba ~xjma}} jx c} faiaxcpgif mjieq}gji vgpb

xafcx` pj pba xjoa je "jx gi`aa` mjieogmp} vgpb' ~jogpgmgci} "=1!') Pba xg}d je ~ocmgifc``gpgjico hqx`ai} ji ~cxpgmg~cip} vc} co}j mgpa` ” gi paxl} je bgfbax c`lgig}pxcpguahqx`ai} "=>!'/ mjieogmp} cljif ~cxpgmg~cip} "88!' ci` ‟mji}qopcpgji ecpgfqa“ "36!')

Asqcoow gi}pxqmpgua g} pba ecmp pbcp uaxw eav xa}~ji`aip} eaop pbcp j~ai ci` gimoq}gua~jogmw lcdgif xci pba xg}d je `glgig}bgif mgpg{ai}‗ pxq}p "jiow 0!' vbgoa ijia je pbal }cvpba ocmd je }q}pcgia` aeejxp} jx ~xgucmw hxacmba} c} ~j}gif }gfigegmcip xg}d)

^jjx ~axejxlcima aifai`ax} gp} jvi xg}d}) Vbgoa lciw gigpgcpgua} bcua haai}qmma}}eqo/ gp lq}p ha xamjfig}a` pbcp }jla mji}qopcpgji ci` ~cxpgmg~cpgji araxmg}a} bcuahaai ar~ai}gua ecgoqxa}) Pbg} g} vc}paeqo gi pvj vcw}; gp vc}pa} ~qhogm eqi`} ci` gp vc}pa}fjj`vgoo cljif pba ~qhogm/ mgugo }axucip} ci` ~jogpgmgci}) Jia vcw je xa`qmgif pbg} xg}d je ar~ai}gua ecgoqxa vjqo` }gl~ow ha pj }pj~ mji`qmpgif mji}qopcpgji} jx ~xjlg}gif~cxpgmg~cpgji ji g}}qa} pbcp mciijp cmpqcoow ha mbcifa` ” }joaow gi jx`ax pj ‟pgmd pba hjr“)^jogmw lcdax} iaa` happax }q~~jxp vbai `amg`gif vbapbax ~qhogm aifcfalaip g} q}aeqoci` ge }j/ vbai ci` bjv ci` vgpb vbcp xa}jqxma} gp vgoo ha mji`qmpa` "a)f) c `amg}gji pxaajx ci ar cipa }pxcpafgm ~qhogm ~cxpgmg~cpgji c}}a}}laip') Mjimaipxcpgif aeejxp} ci`xa}jqxma} ji `a}gfigif lacigifeqo ~qhogm ~cxpgmg~cpgji pbcp g} `aoguaxa` pj bgfb~xjea}}gjico }pci`cx`} vjqo` ha c fjj` }pcxp)

Asqcoow gl~jxpcip g} pba xg}d je ‟mc~pqxa“ je pba}a ljxa j~ai ~jogmw lcdgif ~xjma}}a}hw bgfbow ljpgucpa` ci` }aoe,}aoampa` gi`gug`qco} ci` fxjq~}) C xg}d pbcp mci jiow ha

mjqipaxa` hw gimoq`gif c vg`ax xcifa} je ~aj~oa ci` jxfcig}cpgji} gi ~jogmw lcdgif) Pbasqa}p ejx c fxacpax `afxaa je gimoq}gji gi ~jogmw lcdgif g}/ qi`ax pbg} ~ax}~ampgua/ ijp jioweqaooa` hw asqgpw mjimaxi} hqp co}j c} c lac}qxa je xg}d lgpgfcpgji)

Ijpa}

3) ]aa ^cxp GGG/ pbg} ujoqla)

8) Ejx arcl~oa/ gi Egioci` "c} c hc}g} ejx pba fjuaxilaip‗} ^xgimg~oa} ejx Mgpg{ai Mji}qopcpgji' ci` giCq}pxcogc "}aa Vjxdgif Pjfapbax; Giujougif Mjllqigpw ci` ]pcdabjo`ax} gi @amg}gji,lcdgif/ ~) 06 "8>>5'Jeegma je Mgpg{ai} ci` Mgugm}/ @a~cxplaip je pba ^xalgax ci` Mchgiap/ ]pcpa Fjuaxilaip je Va}paxi Cq}pxcogc vvv)mgpg{ai}mc~a)vc)fju)cq*`jmqlaip}*HocmdVbgpa)~`e)

Egfqxa 8)5) G`aipgewgif pba xg}d} ejx fjuaxilaip "! xa}~ji`aip}/ i < 81 mjqipxga}'

"! xa}~ji`aip} xcidgif pba j~pgji c} ‟gl~jxpcip“ jx ‟uaxw gl~jxpcip“)'

> 3> 8> => 1>0> 5>

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>

0

7

36

88=>

=1

=7

02@aocw} gi ~jogmw gl~oalaipcpgji jx `amg}gji lcdgif

Bgkcmdgif hw }~amgco gipaxa}p fxjq~}

Mjieogmp} vgpb jx ci qimoacx xjoa je ~jogpgmgci}

Bgfbax c`lgig}pxcpgua hqx`ai}‟Mji}qopcpgji ecpgfqa“

Mjieogmp} hapvaai ~cxpgmg~cip}

Mjieogmp} vgpb mqxxaip ocv}/ xafqocpgji} jx ~xgimg~oa}

@glgig}ba` mgpg{ai}‗ pxq}p gi fjuaxilaip

Ocmd je }q}pcgichgogpw je aeejxp}

Hxacmb je mgpg{ai}‗ ~xgucmw

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G)8) J^AI JOGMW LCDGIF; VJXD GI XJFXA]]

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>700

Xaeaxaima}

J`qfhalg ]) ci` P) Kcmjh}ji "a`})' "8>>2'/ Fjuaxicima Xaejxl Qi`ax Xaco Vjxo` Mji`gpgji}; Mgpg{ai}/]pcdabjo`ax}/ ci` Ujgma/ Vjxo` Hcid ^qhogmcpgji}/ Vc}bgifpji @M)

JAM@ "8>>3m'/ ‟JAM@ Ha}p ^xcmpgma} ejx Hq`fap Pxci}~cxaimw“/ JAM@ Kjqxico ji Hq`fapgif/ Ujo) 3/ Ij) =/JAM@/ ^cxg}/ ~~) 30)

JAM@ "8>>1h'/ ‟J~ai Fjuaxilaip“/ gi Lj`axig}gif Fjuaxilaip; Pba Vcw Ejxvcx`/ JAM@/ ^cxg})

JAM@ "8>>1a'/ JAM@ Fqg`gif ^xgimg~oa} ejx Xafqocpjxw Sqcogpw ci` ^axejxlcima/ JAM@/ ^cxg}/ ~~) =/vvv)jam`)jxf*fju*xafxae)

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

01

^CXP G 

Mbc~pax =

Gimoq}gua ^jogmw Lcdgif; Pba Iarp ]pa~

J~aiia}}/ vbgoa iama}}cxw/ g} ijp }qeegmgaip) Cmbgaugif hxjc`ax ~qhogm aifcfalaip

ci` ljxa gimoq}gua ~jogmw lcdgif ~xjma}}a} g} gl~jxpcip ejx xac}ji} hjpb je aeegmcmw

ci` je asqgpw) Pbg} mbc~pax arclgia} fjuaxilaip ar~axgaima gi hxacdgif `jvi pba

hcxxgax} pj/ ci` gimxac}gif pba c~~aco je/ ~cxpgmg~cpgji gi ~jogmw lcdgif ejx hjpb pba‟vgoogif hqp qichoa“ ci` pba ‟choa hqp qivgoogif“)

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G)=) GIMOQ]GUA JOGMW LCDGIF; PBA IARP ]PA^

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>705

‟Pba vcw pba ~qhogm‗} hq}gia}} g} `jia iaa`} pj hamjla ljxa gimoq}gua

ci` ~cxpgmg~cpjxw c} }pci`cx` ~xcmpgma/ a}~amgcoow cp pba icpgjico oauao)“” Mcxjowi Oqdai}lawax/ xa}g`aip ci` Ejqi`ax/ Claxgmc]~acd}+

J~ai hqp ijp gimoq}gua; G} pbg} c ~xjhoal:

Fjuaxilaip} pj`cw cxa ljxa j~ai pbci auax haejxa "JAM@ 8>>1h') Hqp ar~axgaima bc}}bjvi pbcp j~aiia}}/ vbgoa iama}}cxw/ g} ijp }qeegmgaip pj ai}qxa gimoq}gua ~qhogm~cxpgmg~cpgji) Mxacpgif c ‟oauao ~ocwgif egao`“ gi paxl} je ~c}}gua cmma}} pj ~qhogm

giejxlcpgji/ mji}qopcpgji jx ~cxpgmg~cpgji g} ijp aijqfb ” ejx pvj lcgi xac}ji};F Aeegmcmw; Pba pxqa ucoqa je lac}qxa} pj j~ai q~ ~jogmw lcdgif ci` }axugma `aoguaxw oga}

gi jhpcgigif c vg`ax xcifa je ugav} ci` ujgma} c} gi~qp ejx aug`aima,hc}a` ~qhogm`amg}gji,lcdgif) Ijp }gl~ow gi j~aigif pba jjx vg`ax pj vaoo,ai`jva` }~amgco gipaxa}pfxjq~} jx ~xjea}}gjicog}a` mgugo }jmgapw jxfcig}cpgji} pbcp coxac`w bcua cmma}} pj`amg}gji lcdax}) Vgpbjqp c``gpgjico aeejxp} pj ai}qxa gimoq}gji/ pba eqoo ~xjlg}a je j~ai~jogmw lcdgif c} c laci} ejx `a}gfigif ci` `aoguaxgif happax sqcogpw }axugma} ci`~jogmga} xalcgi} qieqoegooa`)

F Asqgpw; @aegigif pba ‟~qhogm gipaxa}p“ gi c `aljmxcmw ejqi`a` ji ‟jia ~ax}ji/ jia ujpa“xasqgxa} fjuaxilaip cqpbjxgpga} pj ai}qxa pbcp coo xaoaucip ujgma} bcua bc` c xaco mbcima

pj ha bacx`) Pbg} lcw laci lcdgif ~cxpgmqocx aeejxp} pj bacx pba ‟}goaip lckjxgpw“ jxxacmb jqp pj/ jx hqgo`gif mc~cmgpw cljif/ pbj}a lalhax} je }jmgapw vbj cxa oac}p,asqg~~a` ejx ~qhogm ~cxpgmg~cpgji gi paxl} je pbagx a`qmcpgji/ mc~cmgpw/ mqopqxa ci` }pcpq}"a)f) mbgo`xai/ gllgfxcip}')

Eqxpbaxljxa/ mqxxaip pxai`} gi `aljfxc~bw ci` lgfxcpgji laci pbcp lj}p JAM@mjqipxga} vgoo ha ljxa ogifqg}pgmcoow ci` mqopqxcoow `guax}a gi pba eqpqxa) Aeejxp} pj ai}qxagimoq}gji je pba ‟vgoogif hqp qichoa“ gi fjuaxilaip `amg}gji lcdgif mci agpbax ha }aai c}ci c``gpgjico mj}p/ jx c} ci giua}plaip gi oauaxcfgif `guax}gpw c} c }jqxma je giijucpgji)C`c~pgif pj pba iaa`} je iav gllgfxcip} ci` mgpg{ai} vgoo xasqgxa lqopgogifqco j~pgji}ci` mqopqxcoow c~~xj~xgcpa ejxl} je aifcfalaip pj ai}qxa pbcp }axugma} ci` ~jogmw cxa

`a}gfia` ci` `aoguaxa` aeeampguaow)

Asqcoow gl~jxpcip cxa pba }vaoogif xcid} je mgpg{ai} vbj mbjj}a ijp pj ~cxpgmg~cpa gi}jla je pba owimb~gi auaip} je ~qhogm ogea ” exjl icpgjico aoampgji} pj ~qhogm bacxgif} ci`pjvi bcoo laapgif}) Lcdgif fjuaxilaip xaoaucip pj wjqpb ci` egi`gif c~~xj~xgcpa mbciiao}ejx pbagx ~cxpgmg~cpgji gi ~qhogm ogea g} cijpbax gl~jxpcip mbcooaifa ejx lciw JAM@ mjqipxga})

Vbw ji‗p ~aj~oa ~cxpgmg~cpa:

Ge fjuaxilaip} cxa pj gl~xjua pbagx mc~cmgpw pj aeeampguaow gipaxcmp vgpb pba ~aj~oapbaw iaa` pj bacx exjl/ pbaw vgoo iaa` ecx happax giejxlcpgji chjqp pba ~xjegoa} ci`

~xaeaxaima} je pbj}a pbaw cxa pxwgif pj xacmb) ]qmb xa}acxmb bc} haai qi`axpcdai gi }jla

+ ]aa ^cxp GGG/ pbg} ujoqla)

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G)=) GIMOQ]GUA JOGMW LCDGIF; PBA IARP ]PA^

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 06

JAM@ mjqipxga} ci` pba xa}qop}/ vbgoa moacxow ijp c~~ogmchoa cmxj}} pba hjcx`/ jeeax }jlaq}aeqo gi}gfbp})

Pba Gi}pgpqpa ejx Gi}gfbp gi pba ^qhogm ]axugma} "GG^]' gi pba QD bc} arclgia` pba ucoqa~aj~oa ~ocma ji }qmb pbgif} c} pgla/ aiaxfw/ ljiaw/ giejxlcpgji ci` }~cma) Vbai c}da`vbgmb jia g} je lj}p ucoqa gi pbagx auaxw`cw ogua} ” pgla alaxfa` c} pba lj}p ~xamgjq}xa}jqxma "=2!'/ ejoojva` hw "~ax}jico' aiaxfw "=>!'/ ljiaw "36!'/ giejxlcpgji "7!' ci`}~cma "8!' "Bcxxg}ji ci` ]gifax/ 8>>6') Ji pba hc}g} je gp} xa}acxmb pba GG^] bc} `auaoj~a`egua ‟aifcfalaip ~xjegoa}“ ejx pba QD "}aa Hjr =)3' pbcp xa}jicpa vgpb pba xa}qop} je c}glgocx/ copbjqfb ljxa ojmcog}a`/ giua}pgfcpgji gi Pba Iapbaxoci`} "}aa Hjr =)8')

Hjr =)3) QD; @auaoj~gif aifcfalaip ~xjegoa}

Xa}acxmb qi`axpcdai hw pba QD‗} Gi}pgpqpa ejx Gi}gfbp gi pba ^qhogm ]axugma} "GG^]' bc}xauacoa` pba ejoojvgif }aflaip} je pba faiaxco ~qhogm;

F Mjllqigpw hw}pci`ax} "=5!' cxa pba oac}p aifcfa` gi ciw cmpgugpga} gi pbagxmjllqigpga})

F ^c}}gua ~cxpgmg~cpjx} "==!' aifcfa gi ‟ac}w“ cmpgugpga} "a)f) }jmgcog}gif vgpb iagfbhjqx}/cppai`gif }mbjjo auaip}')

F Mjllqigpw mji}mgjq} "35!' jxfcig}a ojmco mjllqigpw cmpgugpga}/ ujoqipaax ci` cppai`c ~ocma je vjx}bg~)

F ^jogpgmcoow aifcfa` "2!' aifcfa gi ojmco ~jogpgm}/ cppai` mjllqigpw ~ociigif jxmji}qopcpgji laapgif})

F Cmpgua ~xjpa}pjx} "6!' vxgpa pj iav}~c~ax} ci` pbagx L^}/ mciuc} ejx ~jogpgmco ~cxpga})

]jqxma; Bcxxg}ji ci` ]gifax "8>>6')

Hjr =)8) Pba Iapbaxoci`}; ^gamgif pjfapbax pba ~xjegoa} je iji,~cxpgmg~cip}

Xa}acxmb gipj pba ljpgua} je pbj}a vbj `amg`a pj ch}pcgi exjl ~cxpgmg~cpgji }bjv} pbcp`g}pxq}p/ ocmd je pgla ci` ojv }ai}a je ~jogpgmco aeegmcmw cxa lj}p mjllji xac}ji} ijp pj~cxpgmg~cpa) Xa}acxmb mjllg}}gjia` hw pba Gi}~xccd~qip U%V }bjva` pbcp cljif pba~aj~oa vbj vaxa giugpa` pj ha mji}qopa` gi pvj lckjx xcgovcw,~xjkamp} hqp g` ijp }bjv q~"g)a) iji,~cxpgmg~cpgif hqp xaoaucip ~ax}ji}/ ogugif gi pba cxac' egua lcgi ~xjegoa} mjqo` ha`g}maxia`;

F Aisqgxax}; ~aj~oa vbj ogda pj fap happax giejxlcpgji haejxa pbaw pbgid pbaw mci hamji}qopa` ~xj~axow "iauaxpbaoa}} pba}a ~aj~oa jepai jhpcgi ucoqchoa ojmco dijvoa`fa';32!)

F @g}pxq}pax}; ~aj~oa vgpb mwigmco eaaogif} jx `g}pxq}p pjvcx`} ~jogpgm} gi faiaxco jxmji}qopcpgji; =1!)

F Pgla,}pxapmba`; ~aj~oa vbj `j ijp bcua pba pgla/ vgoo ijp lcda oaifpbw laapgif} c~xgjxgpw "ci` vbj cxa ijp jepai giujoua` gi pba aiugxjilaip gi vbgmb pbaw ogua'; 86!)

F Gi`geeaxaip; ~aj~oa vbj `j ijp mcxa uaxw lqmb chjqp pbagx ~bw}gmco aiugxjilaip; 3>!)

F Qimaxpcgi; ~aj~oa vgpb ogppoa ~jogpgmco aeegmcmw/ `jqhpgif chjqp pbagx ~j}}ghgogpga} pj c``ucoqa; 3>!)

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G)=) GIMOQ]GUA JOGMW LCDGIF; PBA IARP ]PA^

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>702

Ejx pba ~qx~j}a} je pbg} xa~jxp/ pvj fxjq~} mci ha `g}maxia`;

F ^aj~oa vbj cxa ‟vgoogif hqp qichoa“ pj ~cxpgmg~cpa ejx c ucxgapw je xac}ji} }qmb c} mqopqxcojx ocifqcfa hcxxgax}/ fajfxc~bgmco `g}pcima/ `g}chgogpw jx }jmgj,amjijlgm }pcpq}4 ci`

F ^aj~oa vbj cxa ‟choa hqp qivgoogif“ pj ~cxpgmg~cpa hamcq}a pbaw cxa ijp uaxw gipaxa}pa` gi

~jogpgm}/ j ijp bcua pba pgla/ jx j ijp pxq}p fjuaxilaip pj lcda fjj` q}a je pbagx gi~qp)Gimoq`gif auaxwjia coo je pba pgla g} iagpbax eac}ghoa ijx `a}gxchoa) ]j pba sqa}pgji g}/

bjv lqmb pgla/ aiaxfw ci` ljiaw }bjqo` fjuaxilaip} giua}p gi lcdgif pbagx ~jogmwlcdgif ci` }axugma `aoguaxw ~xjma}}a} ljxa gimoq}gua: Gimoq`gif pba xgfbp ~aj~oa cp pbaxgfbp pgla lcw ha c q}aeqo gi}pxqlaipco fjco ” hqp auai pbg} g} lqmb ac}gax }cg` pbci `jia)Vbcp g} je lj}p gl~jxpcima g} pbcp `amg}gji lcdax} fcgi c moacx ~gmpqxa je pba `guax}gpw ci`xcifa je fxjq~} ceeampa` hw c fguai `amg}gji lcdgif ~xjma}} ” ci` chci`ji coo gooq}gji} je g`aipgewgif ci ‟cuaxcfa mgpg{ai“)

Hxacdgif `jvi hcxxgax}/ gimxac}gif c~~aco

Ai}qxgif c fxacpax `afxaa je gimoq}gji gi ~jogmw lcdgif ecma} pvj lcgi mbcooaifa})Acmb ~j}a} }gfigegmcip/ cohagp g}pgimp/ mbcooaifa} pj pba mqxxaip lj`q} j~axci`g;

F Hcxxgax}; xaljugif hcxxgax} pj ~cxpgmg~cpgji gi paxl} je ~bw}gmco/ mqopqxco jx }jmgj,amjijlgm mji}pxcgip}4 ci`

F Ljpgucpgji; ai}qxgif pbcp ~cxpgmg~cpgji gi ~jogmw lcdgif bc} fxacpax c~~aco ci` jeeax}fxacpax haiaegp} pj coo ~cxpgmg~cip})

Fjuaxilaip} vaxa c}da` pj xcid c iqlhax je hcxxgax} ci` ~j}}ghoa xac}ji} ejx iji,~cxpgmg~cpgji) Vbapbax pbagx ci}vax} pj pba sqa}pgjiicgxa vaxa hc}a` q~ji gi,`a~pbxa}acxmb jx }gl~ow pbagx jvi ~axma~pgji} je pba g}}qa} cp }pcda g} ijp moacx) Vgpb pbg} gi

lgi`/ pba ejoojvgif xa}qop} }bjqo` ha xac` ljxa c} jeeaxgif }jla gi`gmcpgji} je vbaxafjuaxilaip} mji}g`ax pba lcgi mbcooaifa} pj oga)

Hjr =)=) Cq}pxgc; ‟Mbgo`xai pj pba Maipxa“Gi Kqow 8>>0/ pba ~xjugimgco fjuaxilaip xa}joua` pbcp Ujxcxohaxf "pba va}paxilj}p je pba

igia ~xjugima} gi Cq}pxgc' }bjqo` hamjla c xafgji }~amgcoow jxgaipa` pj pba iaa`} je mbgo`xai/ wjqif ~aj~oa ci` eclgoga}) Pj pbcp ai` Ujxcxohaxf ocqimba` c mjl~xabai}gua~qhogm ~cxpgmg~cpgji ~xjma}} mcooa` ‟Mbgo`xai pj pba Maipxa“ vbgmb gimoq`a` c iqlhax je mjimxapa cmpgji};

F Mbgo`xai/ wjqif ~aj~oa/ c`qop} ci` }aigjx mgpg{ai} `auaoj~a` g`ac}/ ug}gji} ci`}qffa}pgji})

F Eqpqxa vjxd}bj~} gimoq`a` mbgo`xai ci` wjqif ~aj~oa)

F C`qop} pjjd ~cxp gi mgpg{ai kqxga} ci` `xav q~ c kqxw xa~jxp vgpb xamjllai`cpgji} pj pba

~xjugimgco fjuaxilaip)F Ci j~ai }~cma mjieaxaima ji pba g}}qa giujougif c xcifa je }~amgcog}p} vgpb c vacopb je 

ar~axgaima)

Hc}a` ji pba}a `guax}a gi~qp}/ c }ap je fqg`aogia} ci` }~amgegm lac}qxa} pj ha pcdai hwpba ~xjugimgco fjuaxilaip je Ujxcxohaxf vaxa xcvi q~ ” }auaxco je vbgmb bcua }gima haaigl~oalaipa`)

"Ejx ljxa giejxlcpgji/ }aa; vvv)~cxpg{g~cpgji)cp) '

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G)=) GIMOQ]GUA JOGMW LCDGIF; PBA IARP ]PA^

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 07

Vbcp cxa pba hcxxgax} pj ~cxpgmg~cpgji:

Hcxxgax} je ocifqcfa/ pgla ci` ~qhogm cvcxaia}} cxa coo arcl~oa} je jhkampgua hcxxgax} pj~cxpgmg~cpgji) ]qhkampgua hcxxgax} gimoq`a ~aj~oa‗} ocmd je ecgpb pbcp fjuaxilaip vgoo og}paici` ojv mjieg`aima gi pbagx jvi chgogpw pj ar~xa}} pbal}aoua}) Pba mbcooaifa g} pj mxacpa ci

aichogif aiugxjilaip vbgmb ai}qxa} pbcp ~aj~oa mjqo` ~cxpgmg~cpa ge pbaw vcipa` pj) Pbg}aipcgo} c' ojvaxgif pba hcxxgax} "a)f) `g}pcima/ pgla/ ocifqcfa/ cmma}}' ejx pbj}a vbj vg}b pj~cxpgmg~cpa ci` h' hqgo`gif mc~cmgpw/ }dgoo} ci` dijvoa`fa pj ~cxpgmg~cpa aeeampguaow)

Egfqxa =)3) Vbcp hcxxgax} cxa ~aj~oa ecmgif: "! xa}~ji`aip}/ i < 81 mjqipxga}'

"! xa}~ji`aip} xcidgif pba j~pgji c} ‟gl~jxpcip“ jx ‟uaxw gl~jxpcip“)'

Juax pbxaa,sqcxpax} je pba xa}~ji`aip} "62!' g`aipgega` mqopqxco hcxxgax} "a)f) ocmd je mjllci` je pba jeegmgco ocifqcfa' c} hagif ‟gl~jxpcip“ jx ‟lj}p gl~jxpcip“ vbgoa juaxbcoe "17!' }cv }jmgj,amjijlgm hcxxgax} "a)f) a`qmcpgji/ cmma}} pj GMP' c} ~ocwgif c ocxfa xjoa)^bw}gmco hcxxgax} "a)f) ejx pbj}a vgpb ~bw}gmco `g}chgogpga} jx ogugif gi xaljpa xqxco

mjllqigpga}' mcla c `g}pcip pbgx` ~ocma ci` vaxa mgpa` hw =>! je pba xa}~ji`aip}) Cljifpba jpbax hcxxgax} laipgjia` vaxa pba ecmp pbcp lciw ~cxpgmg~cpgji armaxmg}a} pcda ~ocma`qxgif vjxdgif bjqx} jx pbcp ~aj~oa }gl~ow ocmd pba pgla ci` aiaxfw pj fap giujoua`)

Vbcp ljpgucpa} ~aj~oa pj pcda ~cxp:

Ge pba j~~jxpqigpga} ejx ~qhogm ~cxpgmg~cpgji cxa fxacpax pj`cw pbci auax haejxa/ vbw`ji‗p ljxa ~aj~oa fap giujoua`: Fjuaxilaip} xa~jxp c iqlhax je xac}ji} ejx ~aj~oa ijpvcipgif pj ~cxpgmg~cpa gi ~jogmw lcdgif auai vbai pbaw `j ijp ecma ciw ~cxpgmqocx arpaxicohcxxgax}) Pba}a xa}qop} mci bao~ gi ejxlqocpgif c ‟`gcfij}g}“ je pba mcq}a} je iji,~cxpgmg~cpgji ci` baima j~pgji} ejx cmpgji)

Egfqxa =)8) Vbw `ji‗p ~aj~oa ~cxpgmg~cpa: "! xa}~ji`aip}/ i < 81 mjqipxga}'

"! xa}~ji`aip} xcidgif pba j~pgji c} ‟gl~jxpcip“ jx ‟uaxw gl~jxpcip“)'

> 3> 8> => 1>0> 5> 6> 2> 7>

30

=>

17

62Mqopqxco

]jmgj,amjijlgm

^bw}gmco

Jpbax

> 3> 8> => 1>0> 5> 2>6> 7>

>

1

30

85

=1

02

62Ojv gipaxa}p gi ~jogmw ci`*jx ~jogpgm}

Ojv pxq}p gi bjv fjuaxilaip q}a} mgpg{ai}‗ gi~qp

Ocmd je pgla jx jpbax ~xgjxgpga}

]aa ij ~ax}jico fcgi gi aifcfalaip

Haogaua pbagx gipaxa}p} vgoo ha ~xjpampa` hw jpbax}

Mjipaip vgpb mqxxaip ~jogmga}

Qi}cpg}ega` vgpb cucgochoa pjjo}

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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G)=) GIMOQ]GUA JOGMW LCDGIF; PBA IARP ]PA^

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>71>

Juax pbxaa,sqcxpax} je pba xa}~ji`aip} "62!' cppxghqpa` c ocmd je gipaxa}p gi ~jogmwg}}qa} jx ~jogpgm} c} hagif ci ‟gl~jxpcip“ jx ‟uaxw gl~jxpcip“ ecmpjx ceeampgif ~aj~oa‗}`amg}gji pj ijp ~cxpgmg~cpa gi ~jogmw lcdgif) Kq}p qi`ax bcoe "02!' gi`gmcpa` mgpg{ai}‗ ojvoauao} je pxq}p gi bjv fjuaxilaip} vjqo` q}a pbagx gi~qp c} c ljpgucpgif ecmpjx) Pcdaipjfapbax/ pba}a egfqxa} cxa c }jhaxgif vcda,q~ mcoo ejx fjuaxilaip} pj pcda cmpgji pj

xauax}a mgpg{ai}‗ ~axma~pgji} je pbagx `amogigif xaoaucima ci` pxq}pvjxpbgia}})

Lciw ~aj~oa mjipgiqa pj ~axmagua ~qhogm cqpbjxgpga} c} `g}pcip exjl pbagx mjimaxi}ci` `j ijp `cxa glcfgia pbcp pbagx j~gigji/ auai ge gp g} uaxw ~ax}jico jx iji,gi}pgpqpgjico/ mjqo` oafgpglcpaow ha bacx` gi c ~qhogm `amg}gjilcdgif ~xjma}})

"Excima sqa}pgjiicgxa xa}~ji}a/ 8>>6'

^aj~oa cxa hq}w) Pbaw cxa co}j xcpgjico cmpjx} vbj iaa` pj coojmcpa pbagx oglgpa` pglaci` cppaipgji) Kq}p juax c pbgx` "=1!' je pba xa}~ji`aip} xamjfig}a pbcp lciw je pbagxmgpg{ai} cxa ‟pgla ~jjx“/ c sqcxpax haogaua mgpg{ai} }aa ij glla`gcpa fcgi gi ~cxpgmg~cpgif"85!' jx cmp c} ‟exaa xg`ax}“ mjipaip gi pba dijvoa`fa pbcp }jlajia vgoo ~xjljpa pbagx

gipaxa}p} ji pbagx habcoe "30!')C~~cxaipow ijia je pba xa}~ji`aip} pbgid} pbcp ~aj~oa cxa qi}cpg}ega` vgpb pba pjjo}

mqxxaipow cucgochoa) Maxpcgiow/ fjuaxilaip} bcua iauax bc` }j lciw j~pgji} "jiogia ci`jee' ejx giejxlgif ~aj~oa je/ ci` aifcfgif pbal gi/ ~jogmw lcdgif jx }axugma `aoguaxw) Pbg}egi`gif g} gp}aoe }gfigegmcip c} gp alji}pxcpa} pbcp pbaxa cxa ij ‟sqgmd egra}“ vbai aifcfgifpba ‟choa hqp qivgoogif“ "a)f) hw }gl~ow xjoogif jqp cijpbax iav pjjo jx mbciiao')

Jiow c uaxw eav "1!' je pba xa}~ji`aip} haogaua` pbcp pba ocmd je ~cxpgmg~cpgji vc}hamcq}a ~aj~oa cxa mjipaip vgpb mqxxaip ~jogmga} ci` pbaxaejxa `j ijp eaao pba iaa` pj fapgiujoua`) Pbg} g} ci gl~jxpcip xa}qop/ c} gp `xcv} cppaipgji pj pba ‟}goaip lckjxgpw“ vbj}a}goaima mciijp/ cmmjx`gif pj pba}a }qxuaw xa}qop}/ ha hogpbaow cppxghqpa` pj ~aj~oa‗}

}cpg}ecmpgji vgpb fjuaxilaip ~jogmw lcdgif ci` }axugma `aoguaxw)

Bjv mci hcxxgax} ha ojvaxa`:

Vbai gp mjla} pj giejxlgif pba ‟vgoogif hqp qichoa“/ xa}~ji`aip} xcida` c }axga} je lac}qxa} vbgmb mci ha fxjq~a` gipj pbxaa lcgi pw~a}) Pba}a cxa ecmpjx} vbgmb apaxlgiapba }qmma}}eqo `g}}algicpgji ci` q~pcda je fjuaxilaip giejxlcpgji/ iclaow gp};

F Mjipaip ” ~xjug`gif mjimg}a ci`*jx }gl~ogega` giejxlcpgji/ jx gi c``gpgjico ocifqcfa})

F Ejxlcp ” ~xjug`gif ocxfa,oappax jx }~jdai giejxlcpgji)

F Mbciiao ” q}gif gipaxla`gcxga} pj xacmb pcxfap fxjq~})

Moj}a pj pbxaa,sqcxpax} "68!' gi`gmcpa` pbcp pbaw ~xjug`a` giejxlcpgji gi jpbaxocifqcfa} ci` pbcp pbaw ~xjug`a` mjimg}a jx }gl~ogega` giejxlcpgji "68!') Juax bcoe "5>!'pqxia` pj gipaxla`gcxga}/ }qmb c} M]J} jx mjllqigpw fxjq~}/ pj a}qxa pbcp fjuaxilaipgiejxlcpgji xacmba` c vg`ax fxjq~ je ~aj~oa) Kq}p qi`ax bcoe "02!' ~xjug`a` ocxfa,oappax jx}~jdai giejxlcpgji/ vbgoa 00! laipgjia` c xcifa je jpbax lac}qxa} gimoq`gif;mjllqigmcpgji mcl~cgfi}/ jiogia giejxlcpgji/ lqopgla`gc pjjo})

Gi paxl} je ojvaxgif hcxxgax} pj mji}qopcpgji ci` ~cxpgmg~cpgji/ mjqipxga}‗ cffxafcpa~xgjxgpga} eaoo xcpbax iacpow gipj pbxaa lcgi mcpafjxga} je lac}qxa}) Egx}p ci` ejxalj}p/xa}~ji`aip} mgpa` lac}qxa} pj juaxmjla ~bw}gmco hcxxgax} c} ‟gl~jxpcip“ jx ‟uaxwgl~jxpcip“/ ejoojva` hw mqopqxco hcxxgax} pbai }jmgj,amjijlgm hcxxgax})

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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G)=) GIMOQ]GUA JOGMW LCDGIF; PBA IARP ]PA^

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 13

Juax pbxaa,sqcxpax} "65!' laipgjia` aeejxp} pj juaxmjla ~bw}gmco hcxxgax} hw q}gifocxfa,oappax jx }~jdai giejxlcpgji ci` vbaaombcgx cmma}} c} vaoo c} ~xjrglgpw lac}qxa}"a)f) ~xjug`gif j~~jxpqigpga} moj}a pj bjla') Moj}a pj pvj,pbgx`} "58!' co}j laipgjia`eoarghgogpw lac}qxa} "a)f) j~ai `jjx ~jogmga}*eoarghoa bjqx}' c} c laci} je ojvaxgif ~bw}gmcohcxxgax} ejx mji}qopcpgji ci` ~cxpgmg~cpgji) Juax pvj,pbgx`} "56!' }cv pcgojxa` mji}qopcpgjici` ~cxpgmg~cpgji cmpgugpga} "a)f) `a}gfia` ejx vjlai jiow/ jx gllgfxcip} jiow' c} hagifq}aeqo lac}qxa} pj ojvax mqopqxco hcxxgax} ejx pba ‟vgoogif hqp qichoa)“ Juax bcoe "16!'

pqxia` pj pxq}pa` gipaxla`gcxga} pj cmp c} xaocw} vgpb }~amgegm pcxfap fxjq~} jx q}a`pxci}ocpgji jx lqopg,ogifqco cmpgugpga} "0=!') Eavax pbci bcoe c``xa}}a` }jmgj,amjijlgmhcxxgax} hw giua}pgif xa}jqxma} "0=!' pj }q~~jxp pba cmpgua aifcfalaip je pba ‟vgoogif hqpqichoa)“ Eavax }pgoo giua}pa` gi xcg}gif mgpg{ai}‗ }dgoo} ejx aifcfalaip "=2!' jx gi a`qmcpgjijx pxcgigif ji ~jogmw g}}qa} jx ~jogpgm} gi faiaxco "=2!')

Copbjqfb laipgjia` baxa gi xaocpgji pj pba ‟vgoogif hqp qichoa“/ lciw je pba}alac}qxa} mci/ je mjqx}a/ gl~xjua cmma}} ejx auaxwjia) Pbg} g} cicojfjq} pj aeejxp} pj ai}qxafxacpax cmma}}ghgogpw pj pba jiogia vjxo`/ vbaxa c~~owgif pba V=M "vvv)v=)jxf'cmma}}ghgogpw }pci`cx`} bao~} lcda happax vah}gpa} ejx coo ” ijp kq}p ejx ~aj~oa vgpb`g}chgogpga})

Egfqxa =)=) Lac}qxa} pj ojvax hcxxgax} ejx fjuaxilaip giejxlcpgji"! xa}~ji`aip}/ i < 81 mjqipxga}'

"! xa}~ji`aip} xcidgif pba j~pgji c} ‟gl~jxpcip“ jx ‟uaxw gl~jxpcip“)'

Egfqxa =)0) Lac}qxa} pj ojvax hcxxgax} ejx mji}qopcpgji ci` ~cxpgmg~cpgji

"! xa}~ji`aip}/ i < 81 mjqipxga}'

"! xa}~ji`aip} xcidgif pba j~pgji c} ‟gl~jxpcip“ jx ‟uaxw gl~jxpcip“)'

> 3> 8> => 1>0> 5> 6> 2>

00

02

5>

68

68^xjug`a giejxlcpgji gi `geeaxaip ocifqcfa}

^xjug`a mjimg}a ci`*jx }gl~ogega` giejxlcpgji

Q}a gipaxla`gcxga}

^xjug`a ocxfa,oappax jx }~jdai giejxlcpgji

Jpbax

> 3> 8> => 1>0> 5> 6> 2>

30

=2

=2

0=

18

16

58

56

65

65Ocxfa,oappax jx }~jdai giejxlcpgji/ vbaaombcgx cmma}}/ apm)

J~~jxpqigpga} moj}a pj bjla jx jeegma

Cmpgugpga} pcgojxa` ejx }~amgegm fxjq~}

J~ai `jjx ~jogmga}*eoarghoa bjqx}

Pxq}pa` gipaxla`gcxga} cmpgif c} xaocw}

Pxci}ocpgji jx lqopg,ogifqco cmpgugpga}

Xa}jqxma} "gimoq`gif eqi`}'

A`qmcpgji*pxcgigif ji ~jogmw ci` ~jogpgm}

]dgoo} pxcgigif ejx mgpg{ai}‗

Jpbax

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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G)=) GIMOQ]GUA JOGMW LCDGIF; PBA IARP ]PA^

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>718

Bjv mci c~~aco ha gimxac}a`:Gi ci cfa je giejxlcpgji juaxojc` ci` lqopg~oa mocgl} ji ~aj~oa‗} cppaipgji "vbgmb g}

oglgpa`' ci` pgla "vbgmb g} gimxac}gifow pbagx lj}p ~xamgjq} c}}ap'/ jia je pba dawmbcooaifa} ejx fjuaxilaip} g} pj gimxac}a pba xaoaucima ci` c~~aco je pbagx j~ai ci`gimoq}gua ~jogmw lcdgif gigpgcpgua})

Xa}~ji`aip} c~~acx pj xamjfig}a pba}a mbcooaifa} c} pbagx jvi) Moj}a pj pbxaa,sqcxpax} "6>!' mji}g`ax copaxicpgua uaiqa}/ mbciiao} ci` gipaxla`gcxga} q}aeqo gi xacmbgif

Hjr =)0) Cq}pxgc; @auaoj~gif c }jmgco gipafxcpgji }pxcpafw pbxjqfbci gimoq}gua ~cxpgmg~cpgji ~xjma}}

Gi ocpa 8>>8/ pba pjvi mjqimgo je Dxal}/ c la`gql,}g{a` pjvi vgpb c ~j~qocpgji je 81 >>>/ocqimba` c ~qhogm ~cxpgmg~cpgji ~xjma}} mcooa` ‟@geeaxaip Jxgfgi} ” ]bcxa` Eqpqxa“ vgpb pba

cgl je `xcepgif c }jmgco gipafxcpgji }pxcpafw/ C ~qhogm ocqimb laapgif oa` pj chjqp 3>> ~aj~oa"mgpg{ai}/ lgfxcip}/ ~jogpgmgci}/ mgugo }axucip} c} vaoo c} xa~xa}aipcpgua} je al~ojwax}‗ ci`al~ojwaa}‗ jxfcig}cpgji}' pcdgif ci cmpgua xjoa) ]gr }pq`w fxjq~} vaxa ejxla` "je 3>,81 ~aj~oa acmb' ci` `auaoj~a` ~xj~j}co} ejx }~amgegm cxac} "a)f) c`lgig}pxcpgji/a`qmcpgji/ mqopqxa/ bacopb ci` al~ojwlaip' gi vbgmb lgfxcip} ar~axgaima `geegmqopga} gigipafxcpgji) Pba}a ~xj~j}co} ea` gipj c }jmgco gipafxcpgji }pxcpafw vbgmb vc} c`j~pa` hw pbapjvi mjqimgo vgpb eqoo }q~~jxp exjl coo ~jogpgmco fxjq~})

"Ejx ljxa giejxlcpgji }aa; vvv)~cxpg{g~cpgji)cp)'

Hjr =)1) Aqxj~aci Mjllg}}gji; Ej}paxgif aGimoq}gjiPba aGimoq}gjiNAQ ~xjkamp vc} }ap q~ pj }q~~jxp Giejxlcpgji ]jmgapw ~jogmw lcdgif gi

pba Aqxj~aci Qigji hw mxacpgif c dijvoa`fa hc}a ci` hw hqgo`gif ci cmpgua iapvjxd je ~xcmpgpgjiax} gi pbg} egao`) Pba ~xjkamp ejmq}a` ji pbxaa lcgi pj~gm}; c' aCmma}}ghgogpw c} cmjl~jiaip je aGimoq}gji4 h' aGimoq}gji gi xaocpgji pj vjxd ci` al~ojwlaip4 ci`m' aGimoq}gji gi xaocpgji pj jiogia }axugma}) Pba ~xjkamp `aoguaxa` ~jogmw xjc`lc~} ejx acmbje pba}a pj~gm} ci` c }ap je `apcgoa` xamjllai`cpgji} c``xa}}a` pj pba Aqxj~aciMjllg}}gji ci` jpbax }pcdabjo`ax}) Pba aGimoq}gjiNAQ ~xjkamp ai`a` gi acxow 8>>6)

"Ejx ljxa giejxlcpgji/ }aa; vvv)agimoq}gji,aq)jxf)'

Egfqxa =)1) Lac}qxa} pj gimxac}a q~pcda je fjuaxilaip giejxlcpgji"! xa}~ji`aip}/ i < 81 mjqipxga}'

"! xa}~ji`aip} xcidgif pba j~pgji c} ‟gl~jxpcip“ jx ‟uaxw gl~jxpcip“)'

> 3> 8> => 1>0> 5> 6> 2>

0=

0=

53

6>

6>

Q}a je gipaxla`gcxga} "a)f) mjllqigpw fxjq~}/ M]J}'

Hqi`ogif vgpb jpbax fjuaxilaip }axugma}

Jpbax

Copaxicpgua uaiqa} ci` mbciiao} "a)f) gi ~bcxlcmga}jx ugc ~j~qocx xc`gj jx PU }bjv}/ `gxamp lcgogif'

Mjiuaigaip ejxlcp} "a)f) ~j`mc}p}/ug`aj mog~} ji ljhgoa ~bjia'

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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G)=) GIMOQ]GUA JOGMW LCDGIF; PBA IARP ]PA^

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 1=

pba ‟choa hqp qivgoogif)“ Gp g} je gipaxa}p pj ijpa pbcp baxa pjj/ fjuaxilaip} c~~acx pj lcdafjj` q}a je gipaxla`gcxga} gi `g}}algicpgif giejxlcpgji pj c `afxaa mjl~cxchoa vgpb‟bcx` pj xacmb“ fxjq~}) ]jla 53! xcpa bgfbow pba q}a je mjiuaigaip lqopgla`gc ejxlcp}"a)f) ~j`mc}p}' ci` hqi`ogif vgpb jpbax fjuaxilaip }axugma} "0=!')

Bcoe je pba xa}~ji`aip} "1>!' xa~jxp pbcp pbaw }q~~jxp jxfcig}cpgji} pbcp bcua bgfblalhax}bg~ jx }q~~jxp cljif pba qiaifcfa` c} jia je pba vcw} pj aibcima pba c~~aco je pbagx mji}qopcpgji ci` ~cxpgmg~cpgji gigpgcpgua}) Kq}p qi`ax bcoe "05!' }aad pj lcda ~cxpgmg~cpgjicmpgugpga} gipaxa}pgif jx ‟eqi“/ vbgoa c sqcxpax "81!' `a}gfi pba cmpgugpga} }j pbcp ~cxpgmg~cip}fcgi q}aeqo }dgoo} vbgmb pbaw mci pbai c~~ow gi jpbax cxac} je pbagx ogua} "a)f) gi a`qmcpgji jx kjh}acxmba}') Uaxw eav xa}~ji`aip} "0!' }aad pj xcg}a c~~aco hw ~xjug`gif xavcx`} ejx

~cxpgmg~cpgji) Wap cijpbax }gfigegmcip egi`gif g} pbcp c eqoo sqcxpax je pba xa}~ji`aip} lcda ijaeejxp} cp coo pj gimxac}a pba c~~aco je pbagx j~ai ci` gimoq}gua ~jogmw lcdgif gigpgcpgua})

Egfqxa =)5) Lac}qxa} pj gimxac}a pba c~~aco je mji}qopcpgji ci` ~cxpgmg~cpgjigigpgcpgua} "! xa}~ji`aip}/ i < 81 mjqipxga}'

"! xa}~ji`aip} xcidgif pba j~pgji c} ‟gl~jxpcip“ jx ‟uaxw gl~jxpcip“)'

Hjr =)5) Excima; Pba bgfb }mbjjo ~cxpgmg~cpjxw hq`fap je pba ^jgpjq,Mbcxaipa} xafgji

Gi Kciqcxw 8>>1/ pba ^jgpjq,Mbcxaipa} xafgji gi pba va}p je Excima mxacpa` pba Bgfb ]mbjjo^cxpgmg~cpjxw Hq`fap ” pba egx}p je gp} dgi` gi Excima) Acmb wacx pba 7= ~qhogm bgfb }mbjjo} gi pbaxafgji bcua pba xa}~ji}ghgogpw je coojmcpgif 3> lgoogji aqxj}/ asqgucoaip pj c~~xjrglcpaow 3>!je pba xafgjico hq`fap ejx bgfb }mbjjo}) Pba ~xjma}} pcda} ~ocma gi ejqx lcgi ~bc}a};

F

Cp pba hafgiigif je pba }mbjjo wacx/ c ^cxpgmg~cpjxw Hq`fap C}}alhow g} bao` gi acmb bgfb}mbjjo pj ~xa}aip pba gigpgcpgua ci` pj bjo` }lcoo fxjq~ `g}mq}}gji} "38 ~ax}ji} acmb'cglgif pj g`aipgew ~xjkamp} pbcp mjqo` gl~xjua `cgow ogea cp }mbjjo) Acmb fxjq~ mbjj}a} c}~jda}~ax}ji pj ~xa}aip pbagx fxjq~‗} ~xj~j}co} pj pba ~oaicxw c}}alhow)

F Gi pba mjqx}a je pba ejoojvgif vaad}/ pba ~qhogm }axucip} je pba Xafgji je ^jgpjq,Mbcxaipaaucoqcpa pba pambigmco eac}ghgogpw ci` mj}p} je acmb ~xjkamp ~xj~j}co)

F @qxgif pba }amji` laapgif je pba ^cxpgmg~cpjxw Hq`fap C}}alhow/ pba ~qhogm }axucip}~xa}aip pbagx aucoqcpgji} je pambigmco eac}ghgogpw ci` mj}p je acmb ~xjkamp ~xj~j}co) Ji pbahc}g} je pbg} giejxlcpgji/ ci` vgpb c ugav pj ~xjljpgif pba faiaxco gipaxa}p je pba bgfb}mbjjo c} c vbjoa/ ~cxpgmg~cip} pbai `aoghaxcpa ji pba ~xjkamp ~xj~j}co}) Egicoow/ ~cxpgmg~cip}ujpa ji acmb ~xjkamp oac`gif pj c moacx ~xgjxgpg{cpgji cljif pba ~xjkamp ~xj~j}co})

F Pba Xafgjico Mjqimgo pbai ujpa} ji pba eqi`gif ejx pba pj~,xcida ~xjkamp} q~ pj pba oglgpje 3> lgoogji aqxj} acxlcxda` acmb wacx) Faiaxcoow/ pba egx}p = ~xjkamp ~xj~j}co} gi acmb}mbjjo cxa egicima`)

> 3> 8> => 1>0> 5>

0

2

81

81

05

1>]q~~jxp jxfcig}cpgji} pbcp cxa ~j~qocx cljif pba qiaifcfa`

@a}gfi cmpgugpga} pj ha gipaxa}pgif ci` ‟eqi“

@a}gfi cmpgugpga} }j ~cxpgmg~cip} fcgi }dgoo}

Ijia

Jpbax

^xjug`a ~cxpgmg~cip} vgpb ljiapcxw jx iji,ljiapcxw xavcx`}

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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G)=) GIMOQ]GUA JOGMW LCDGIF; PBA IARP ]PA^

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>710

Hawji` }~gi/ pjvcx`} lacigifeqo aifcfalaip 

Pba}a xa}qop} gi`gmcpa pbcp JAM@ fjuaxilaip} xamjfig}a pbcp pbaxa cxa ljxaeqi`claipco sqa}pgji} cp }pcda vbai }aadgif pj aifcfa ~aj~oa aeeampguaow) Pba}asqa}pgji} fj vaoo hawji` pba pambigmco g}}qa} je mbjj}gif c~~xj~xgcpa mjipaip/ ejxlcp} jxmbciiao})

Cljif pba mbcooaifa} ecma` hw fjuaxilaip} cxa bjv pj;

F @a}gfi mj}p aeeampgua ci` q}aeqo ~qhogm mji}qopcpgji ci` aifcfalaip gigpgcpgua}:

F Lcda ~qhogm ~jogmw ljxa gipaxa}pgif ci` xaoaucip pj ljxa ~aj~oa:

F Acxi ci` daa~ ~aj~oa‗} pxq}p pbcp fjuaxilaip vgoo cmpqcoow q}a pbagx gi~qp:

F C``xa}} pba uaxw xaco mji}pxcgip} je pba ‟pgla ~jjx“ pbcp mbcxcmpaxg}a lj`axi qxhci

}jmgapga} gi JAM@ mjqipxga}:

Hjr =)5) Excima; Pba Bgfb ]mbjjo ^cxpgmg~cpjxw Hq`fap je pba ^jgpjq,Mbcxaipa} Xafgji "mjip)'

^cxpgmg~cpgji oauao} bcua xg}ai }pac`gow acmb wacx/ c} bc} pba ~xj~jxpgji je }pq`aip}~cxpgmg~cpgif gi pba c}}alhoga}; 3> 6>8 ~cxpgmg~cip} "je vbgmb 55! }pq`aip}' gi 8>>1,>54

30 >0= ~cxpgmg~cip} "66! }pq`aip}' gi 8>>5,>6 ci` 31 =77 ~cxpgmg~cip} "26! }pq`aip}'gi 8>>6,>2) Pbg} ~xjma}} bc} oa` pba Xafgji pj egicima 3 >31 ~xjkamp} auaoj~a` cp pba oauao je acmb bgfb }mbjjo ci` c`c~pa` pj pbagx }~amgegm iaa`}) Pba}a ~xjkamp} faiaxcoow mjuax pba~qxmbc}a je asqg~laip/ xaeqxhg}blaip je }mbjjo hqgo`gif} ci` ~xjkamp} cglgif pj gl~xjuapba sqcogpw je ogea gi }mbjjo) Pba Bgfb ]mbjjo ^cxpgmg~cpjxw Hq`fap g} }aai c} c ucoqchoa pjjo pjhappax qi`ax}pci` pba mjimxapa ~xjhoal} ecma` hw acmb }mbjjo ci` pj ai}qxa pbcp pbaxafgji‗} hq`fap }~ai`gif cmpqcoow c``xa}}a} pba iaa`} je acmb }mbjjo gi c pxci}~cxaip/~cxpgmg~cpjxw ci` aeegmgaip lciiax)

"Ejx ljxa giejxlcpgji/ }aa; vvv)`aljmxcpga,~cxpgmg~cpgua)ex) '

Hjr =)6) QD; Pba Giijucpgji Eqi`

Gi Kqow 8>>2/ pba Lgig}pxw je Kq}pgma ocqimba` pba Hqgo`gif @aljmxcmw Giijucpgji Eqi`"ai`jva` vgpb c pjpco je FH^ 31> >>> ejx fxcip} je q~ pj FH^ 31 >>> acmb' pj }q~~jxp giijucpguac~~xjcmba} pj aimjqxcfgif ~aj~oa pj ha ljxa cmpguaow giujoua` gi `aljmxcpgm ogea) Gi pba vjx`}je pba @aljmxcmw Lgig}pax Lgmbcao Vgoo}/ ‟Cmpgua ~cxpgmg~cpgji g} a}}aipgco ejx c bacopbw ci`ugfjxjq} `aljmxcmw) Pbxjqfb pba Giijucpgji Eqi`/ va cxa ojjdgif ejx iav ci` gipaxa}pgifvcw} pj fap ~aj~oa aifcfa` gi pba ~jogpgmco ogea je pbagx mjllqigpw“) C~~ogmcpgji} mjqo` hahc}a` cxjqi` jiogia/ la`gc/ jx mjllqigpw cmpgugpw jx ciw mjlhgicpgji je pba}a) Pbaw vaxaoj`fa` ugc c `a`gmcpa` vah}gpa "vvv)hqgo`gif`aljmxcmw)mj)qd' ~xjug`gif eqoo `apcgo} chjqp pba

mjl~apgpgji "a)f) }aoampgji mxgpaxgc/ `ac`ogia}' ci` aimjqxcfgif c~~ogmcip} pj }pxaifpbai pbagx~xjkamp ~xj~j}co} hw }bcxgif ci` `g}mq}}gif pbagx g`ac} ji pba vah}gpa haejxa }qhlgppgif cijeegmgco c~~ogmcpgji)

C~~ogmcpgji} moj}a` ji 85 ]a~palhax 8>>2 ci` `amg}gji} ciijqima` gi Jmpjhax 8>>2)Pbg} g} pba pbgx` wacx pbg} pw~a je gigpgcpgua cgla` cp gl~xjugif aljmxcpgm aifcfalaip bc}haai qi`axpcdai/ c pjpco je agfbp ~xj~j}co} vaxa eqi`a` gi 8>>5,>6 ci` cijpbax agfbpgi 8>>6,>2) xaugjq} vgiiax} gimoq`a vvv)EgrLw]pxaap)mjl "ejx ljxa `apcgo}/ }aa Hjr 1)2')

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G)=) GIMOQ]GUA JOGMW LCDGIF; PBA IARP ]PA^

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 11

F @a}gfi aifcfalaip }j pbcp auaxwjia fap} `gxamp/ pcifghoa/ ~ax}jico haiaegp gi paxl} je hqgo`gif ‟}dgoo} ejx ogea“/ dijvoa`fa jx }aoe,mjieg`aima:

Fjuaxilaip} gi lciw JAM@ lalhax mjqipxga} cxa }aadgif pj xcg}a pba aeeampguaia}}je pbagx mji}qopcpgji ci` ~cxpgmg~cpgji gigpgcpgua}) ^cxp je pba }joqpgji oga} gi qi`ax}pci`gifbjv pj `a}gfi ~qhogm ~cxpgmg~cpgji cxjqi` ~aj~oa‗} hq}w ogua}) Cijpbax ~gama je pba ~q{{oaoga} gi xcg}gif ~xjea}}gjico }pci`cx`} ci` pba sqcogpw je ~cxpgmg~cpgji ~xjma}}a}) Gp g} gi pbg}oc}p cxac pbcp aucoqcpgji/ c} ci a}}aipgco aoalaip je jifjgif oacxigif ci` mjipgiqjq}sqcogpw gl~xjualaip/ mci ~ocw c lckjx xjoa)

Xaeaxaima}

Mxac}w ]) "a`)' "8>>6'/ ^cxpgmg~cpgji Icpgji; Xamjiiampgif Mgpg{ai} pj pba ^qhogm Xacol/ Giujoua/ Oji`ji)

Bcxxg}ji L) ci` L) ]gifax "8>>6'/ ‟Pba Pgla}sqaa{a Faiaxcpgji; Vbcp pba ^qhogm cxa @jgif vgpb pbagx]~cxa Pgla“/ gi Mxac}w ]) "a`)' ^cxpgmg~cpgji Icpgji; Xamjiiampgif Mgpg{ai} pj pba ^qhogm Xacol/ Giujoua/Oji`ji)

Giujoua "8>>1'/ ^aj~oa ci` ^cxpgmg~cpgji; Bjv pj ~qp mgpg{ai} cp pba bacxp je `amg}gji,lcdgif/ Giujoua/ Oji`ji)

Oqdai}lawax M) ci` O) B) Pjxxa} "8>>5'/ ^qhogm @aoghaxcpgji; C Lcicfax‗} Fqg`a pj Mgpg{ai Aifcfalaip/ GHLMaipxa ejx Pba Hq}gia}} je Fjuaxilaip/ Vc}bgifpji @M)

j~ai@aljmxcmw "8>>2'/ vvv)j~ai`aljmxcmw)iap)

^jgpjq,Mbcxaipa} Xafgji "i)`)'/ ^cxpgmg~cpgua @aljmxcmw gi pba ^jgpjq,Mbcxaipa} Xafgji vah}gpa/vvv)`aljmxcpga,~cxpgmg~cpgua)ex)

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

16

^CXP G 

Mbc~pax 0

Aucoqcpgji Gl~xjua} ^axejxlcima

Aucoqcpgji je j~ai ci` gimoq}gua ~jogmw lcdgif xalcgi} c xaco mbcooaifa ejx

fjuaxilaip}) Auai pbjqfb lciw JAM@ lalhax mjqipxga} bcua gipxj`qma`

}pci`cx`} jx fqg`aogia} ejx j~ai ci` gimoq}gua ~jogmw lcdgif/ ~axejxlcima cfcgi}p

pba}a }pci`cx`} g} xcxaow aucoqcpa` ji c xafqocx hc}g}) Pbg} mbc~pax xaugav} bjvaucoqcpgji je j~ai ci` gimoq}gua ~jogmw lcdgif g} hagif q}a` c} c pjjo ejx gl~xjugif

mqxxaip ci` eqpqxa ~xcmpgma)

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G)0) AUCOQCPGJI GL^XJUA] AXEJXLCIMA

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>712

‟Gimxac}gif pba ejmq} ji `jgif happax xcpbax pbci kq}p ljxa ~cxpgmg~cpgji Tci`\

‥ c }pxjifax aug`aima hc}a je vbcp vjxd}“+” A`vcx` Ci`ax}}ji ci` Xgmbcx Vgo}ji "Giujoua/ QD'

Aucoqcpgji xalcgi} c mbcooaifa

Je pba 81 mjqipxga} xa}~ji`gif pj pba sqa}pgjiicgxa/ 2>! gi`gmcpa` pbcp maipxcofjuaxilaip bc` `auaoj~a` }pci`cx`} jx fqg`aogia} ejx j~ai ci` gimoq}gua ~jogmw lcdgif)Wap juax c sqcxpax "82!' je pbal agpbax oaep pba aucoqcpgji }ampgji je pba sqa}pgjiicgxaaipgxaow hocid jx ci}vaxa` jiow c eav je pba sqa}pgji} ” mgpgif c ocmd je ar~axgaima vgpbaucoqcpgji) Pbg} gp}aoe g} gi`gmcpgua je pba mbcooaifa} ecmgif fjuaxilaip} gi paxl} je `auaoj~gif pba pjjo} ci` mc~cmgpw pj aucoqcpa pbagx aeejxp} pj laap pbagx jvi }pci`cx`} ejxj~ai ci` gimoq}gua ~jogmw lcdgif) Je pba 83 xa}~ji`aip} vbj ci}vaxa`/ jiow =2! xa~jxpa`bcugif `auaoj~a` ~axejxlcima gi`gmcpjx} ejx j~ai ci` gimoq}gua ~jogmw lcdgif)

Je pba 32 xa}~ji`aip} pj pba sqa}pgji ‟Vbcp ~xj~jxpgji je j~ai ci` gimoq}gua ~jogmwlcdgif gigpgcpgua} cxa aucoqcpa`:“/ 33! xa~jxpa` pbcp pbaw aucoqcpa` ugxpqcoow ijia je pbagxj~ai ci` gimoq}gua gigpgcpgua}/ vbgoa 1>! xa~jxpa` pbcp pbaw aucoqcpa` oa}} pbci bcoe je pbagx j~ai ci` gimoq}gua gigpgcpgua}) Moj}a pj c sqcxpax "88!' je pba xa}~ji`aip} aucoqcpajuax bcoe je pbagx gigpgcpgua} vbgoa jiow 36! mci mocgl pj aucoqcpa pbal coo)

Pba}a egi`gif} giugpa c iqlhax je xaeoampgji};

F Pba aucoqcpgji fc~ g`aipgega` gi pba 8>>3 xa~jxp g} cogua ci` vaoo "gi cp oac}p c sqcxpax je pba JAM@ lalhax }pcpa}/ ge ijp ljxa')

F ]pci`cx`} bcua haai `auaoj~a` hqp ~axejxlcima cfcgi}p pbj}a }pci`cx`} g} ijpaucoqcpa` ji c xafqocx hc}g})

+ ]aa ^cxp GGG/ pbg} ujoqla)

Egfqxa 0)3) Vbcp ~xj~jxpgji je j~ai ci` gimoq}gua ~jogmw lcdgif gigpgcpgua}cxa aucoqcpa`: "! xa}~ji`aip}/ i < 32 mjqipxga}'

Ijpa; ^axmaipcfa} ar~xa}}a` gi paxl} je pba 32 mjqipxga} vbj ci}vaxa`)

Coo36!

Ljxa pbci 1>!88!

Oa}} pbci 1>!1>!

"Ugxpqcoow' ijia33!

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G)0) AUCOQCPGJI GL^XJUA] AXEJXLCIMA

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 17

Aucoqcpgji xalcgi} c mbcooaifa ejx j~ai ci` gimoq}gua ~jogmw lcdgif) Pbg} lcw ha `qapj c ocmd je ~ociigif/ aiaxfw/ cppaipgji jx }gl~ow c eacx pbcp pxci}~cxaimw lcw `xcvmxgpgmg}l ci` qi`axlgia }q~~jxp ejx j~ai ci` gimoq}gua ~jogmw lcdgif) ]qmb eacx} cxa/bjvauax/ jh}pcmoa} pj gl~xjugif ~axejxlcima ci` ai}qxgif fjj` ~xcmpgma/ c} ijpa` gi pbasqjpa haojv exjl Iav [acoci`‗} Fqg`a pj Jiogia ^jogmw Lcdgif)

Aucoqcpgji g} pjj jepai ci cepaxpbjqfbp/ jx oaep jqp copjfapbax) Qivgppgifow ~axbc~}/~xj~jiaip} ci` `apxcmpjx} je ~qhogm ~cxpgmg~cpgji mji}~gxa pj lcgipcgi pba mqxxaip‟aucoqcpgji fc~“ ” cohagp vgpb `geeaxaip ai`}) Fguai pba ocmd je haimblcxd} cfcgi}pvbgmb pj lac}qxa pba mj}p} ci` haiaegp} je pbg} alaxfgif egao` je ~xcmpgma/ ~xj~jiaip}cxa ojcpba pj ocw hcxa pba xaco mj}p} je ~cxpgmg~cpgji c} pbaw cxa qi}qxa vbcp mjqip} c}pjj lqmb jx ijp aijqfb) Pbaw cxa co}j qi}qxa bjv pj cmmjqip ejx pba pcifghoa ci`gipcifghoa haiaegp} je ~qhogm ~cxpgmg~cpgji) @apxcmpjx} haiaegp exjl pba ocmd je bcx``cpc ji agpbax mj}p} jx haiaegp} c} gp coojv} pbal pj ujmgeaxjq}ow lcgipcgi pbcpvbcpauax g} }~aip/ g} maxpcgiow lg}}~aip)

Gi pba ai`/ gp g} pba ~qhogm pbcp ~cw} pvgma juax ” egx}p/ c} pcr~cwax} eqi`giffjuaxilaip‗} aeejxp} pj giejxl ci` aifcfa vgpb pbal4 }amji`/ c} ~cxpgmg~cip} vbjbcua pj lcda `j vgpb ~jjxow ~ociia` ci` aramqpa` ~qhogm ~cxpgmg~cpgji gigpgcpgua}) C}~qhogm }axucip} va jva pbal c happax `aco)

"]pcpa ]axugma} Mjllg}}gji je Iav [acoci`/ 8>>6'

Vbw aucoqcpa:

Pba sqa}pgjiicgxa ~xj~j}a` pbxaa lcgi xac}ji} ejx qi`axpcdgif pba aucoqcpgji je j~ai ci` gimoq}gua ~jogmw lcdgif ci` fcua xa}~ji`aip} pbxaa j~pgji} pj ~xgjxgpg}a/ iclaow;cq`gp "~c}p'/ lcicfalaip "~xa}aip' ci` oacxigif "eqpqxa')

Je pba 32 mjqipxga} vbj }qhlgppa` xa}~ji}a} pj pbg} sqa}pgji/ moj}a pj bcoe "00!'gi`gmcpa` pbcp aucoqcpgji bao~a` gl~xjua pba lcicfalaip je mqxxaip gigpgcpgua} vbgoa juaxc pbgx` "=7!' eaop pbcp gp ~xjug`a` ucoqchoa oa}}ji} ejx gl~xjugif eqpqxa ~xcmpgma) Jiow c eavmjqipxga} "36!' qi`axpjjd aucoqcpgji ejx pba ~qx~j}a je cq`gp ci` }cimpgji)

Pba}a xa}~ji}a} xaeoamp c }jqi` qi`ax}pci`gif je pba oglgp} je aucoqcpgji hw JAM@mjqipxga} gi vbcp g} }pgoo c xaocpguaow iav `jlcgi je ~xcmpgma) Aucoqcpgji g} moacxow }aai c} claci} je gl~xjugif mqxxaip ~axejxlcima ci` eqpqxa ~xcmpgma xcpbax pbci ci gi}pxqlaip je 

Egfqxa 0)8) Mjqipxga} bcua `geeaxaip xac}ji} ejx aucoqcpgif j~aici` gimoq}gua ~jogmw lcdgif "! xa}~ji`aip}/ i < 32 mjqipxga}'

Ijpa; ^axmaipcfa} ar~xa}}a` gi paxl} je pba 32 mjqipxga} vbj ci}vaxa`)

> 3> 311 8> 81 =1=> 0> 01 1>

36

=7

00Happax lcicfalaipje mqxxaip gigpgcpgua}

Oacxigif ejx eqpqxa~xcmpgma

Cq`gp ci` }cimpgji

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G)0) AUCOQCPGJI GL^XJUA] AXEJXLCIMA

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>75>

gi}~ampgji ci` }cimpgji) Gp `alji}pxcpa} pba iaa` ejx eqxpbax `auaoj~laip je lapbj`jojfw/ pjjo} ci` dijvoa`fa }bcxgif gi pbg} alaxfgif egao`)

Vbcp g} hagif aucoqcpa`:

Pba aucoqcpgji je j~ai ci` gimoq}gua ~jogmw lcdgif gigpgcpgua} mci aimjl~c}} ciqlhax je aoalaip} "a)f) gi~qp}/ jqp~qp} ci` jqpmjla}'/ ci` pba sqa}pgjiicgxa ~xj~j}a` cxcifa exjl vbgmb xa}~ji`aip} vaxa c}da` pj mbjj}a ci` ~xgjxgpg}a)

Vbai pj aucoqcpa:

Aucoqcpgji mci ha mji`qmpa` q~}pxacl/ `jvi}pxacl jx c} ~cxp je pba araxmg}a gp}aoe) Pbambjgma je pglgif gieoqaima} bjv pba xa}qop} je aucoqcpgji vgoo ha q}a` pj gl~xjua ~axejxlcima)Pba xa}qop} je ci aucoqcpgji vbgmb pcda} ~ocma cepax c fguai j~ai ci` gimoq}gua ~jogmw lcdgifgigpgcpgua g} mjl~oapa` "g)a) ar ~j}p aucoqcpgji' vgoo moacxow bcua ogppoa mbcima pj gl~cmp ji

ciwpbgif jpbax pbci eqpqxa xagpaxcpgji} je pba araxmg}a) Aucoqcpgji} pbcp cxa mji`qmpa`cojif}g`a j~ai ci` gimoq}gua ~jogmw lcdgif ~xjma}}a} "gi gpgiaxa aucoqcpgji' mci ~xjug`a ‟xacopgla“ xa}qop} vbgmb mci ha q}a` glla`gcpaow hw lcicfax} je pj c`kq}p pbagx cmpgugpga})

Hjr 0)3) Cq}pxgc; Aucoqcpgji bao~} fjuaxilaip g`aipgew ~aj~oa‗} ar~ampcpgji}ci` iaa`}

Cq}pxgc‗} sqa}pgjiicgxa xa}~ji}a ~xjug`a` c``gpgjico gi}gfbp} gipj gp} aucoqcpgji aeejxp})Cljif pba xac}ji} fguai ejx qi`axpcdgif aucoqcpgji vaxa;

F Pj lcda ~jogmw ci` }axugma `aoguaxw ljxa xa}~ji}gua pj pba iaa`} ci` ar~ampcpgji} je ~aj~oa)

F Pj egi` jqp vbcp mgpg{ai} ar~amp exjl pba mgugo }axugma ci` vbcp pbagx xaco iaa`} cxa)

F Pj xcg}a mgpg{ai}‗ }cpg}ecmpgji vgpb pba }axugma} ~xjug`a`)

Cljif pba lapbj`} q}a` vaxa;

F Mq}pjlax }cpg}ecmpgji xa}acxmb }pq`ga} cp coo oauao} "ea`axco/ ojmco')

F Fqa}phjjd} ji Gipaxiap ~ocpejxl} ~xjug`gif giejxlcpgji ci` }axugma} ejx coo mgpg{ai}"bao~)fu)cp')

F ]~amgco eaa`hcmd,~ocpejxl} ji ucxgjq} bjla~cfa} je lgig}pxga} "egici{,jiogia')

Egfqxa 0)=) Mjqipxga} aucoqcpa c xcifa je ecmpjx} gi j~ai ci` gimoq}gua ~jogmw

lcdgif "! xa}~ji`aip}/ i < 32 mjqipxga}'

Ijpa; ^axmaipcfa} ar~xa}}a` gi paxl} je pba 32 mjqipxga} vbj ci}vaxa`) Pba fxc~b ar~xa}}a} pba }ql je pba~axmaipcfa} ejx pba pbxaa ecmpjx} mji}g`axa` pj ha je lj}p gl~jxpcima ejx xa}~ji`aip} "g)a) pbj}a xcida` lj}pgl~jxpcip/ }amji` lj}p gl~jxpcip ci` pbgx` lj}p gl~jxpcip')

> 3> 8> => 1>0> 5> 6> 2>

33

33

==

00

53

68Jqp~qp} "~xj`qmp} ci` cmpgugpga}'

Jqpmjla} "haiaegp} ci` gl~cmp}'

Pjjo} ci` lapbj`} q}a`

Gi~qp} "mj}p} ci` xg}d}'

Pxc`a,jee hapvaai gi~qp} ci` jqp~qp}

Jpbax

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G)0) AUCOQCPGJI GL^XJUA] AXEJXLCIMA

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 53

Pba lckjxgpw "2=!' je pba xa}~ji`aip} gi`gmcpa` pbcp pbaw mji`qmpa` aucoqcpgji ar

 ~j}p/ cepax pba cmpgugpga} bc` haai mjl~oapa` vbgoa moj}a pj pbxaa,sqcxpax} "68!' xa~jxpa`pbcp aucoqcpgji bc~~aia` `qxgif pba j~ai ci` gimoq}gua ~jogmw lcdgif ~xjma}} gp}aoe "gigpgiaxa') Juax jia,pbgx` "=7!' gi`gmcpa` pbcp aucoqcpgji lcw pcda ~ocma cp }auaxco ljlaip}"haejxa/ `qxgif/ cepax pba ~xjma}}'/ vbgoa jiow c lgijxgpw "36!' qi`axpjjd aucoqcpgji ~xgjx

pj pba cmpgugpga} "ar cipa')

Vbj aucoqcpa}:

C daw g}}qa gi ciw aucoqcpgji g} vbj qi`axpcda} pba aucoqcpgji ci` qi`ax vbcp paxl})Pba xaocpgua laxgp} je gipaxico/ gi`a~ai`aip ci` ~cxpgmg~cpjxw aucoqcpgji bcua haai`g}mq}}a` arpai}guaow ao}avbaxa "JAM@ 8>>1') Gi }bjxp/ gi`a~ai`aip aucoqcpgji lcw jeeax cfxacpax `afxaa je jhkampgugpw ci` oafgpglcmw hqp vgoo }qeeax exjl gimjl~oapa giejxlcpgjici`/ coo pjj jepai/ oglgpa` gl~cmp ji gipaxico lcicfalaip ci` habcugjqx)

Gipaxico aucoqcpgji bc} pba fxacp c`ucipcfa je xcg}gif pba ogdaogbjj` pbcp pba jqpmjla

je pba aucoqcpgji vgoo ha cmma~pa` c} xaoaucip ci` vgoo ha gimjx~jxcpa` gi pba ~ociigif ci`lcicfalaip je eqpqxa gigpgcpgua}) Cp pba }cla pgla/ ~cgieqo pxqpb} jx qimjlejxpchoaxa}qop} lcw ha ljxa xac`gow gfijxa` jx qi`ax~ocwa` pbaxahw qi`axlgigif pba mbcima pbcpaucoqcpgji oac`} pj }gfigegmcip gl~xjualaip} gi ~axejxlcima)

^cxpgmg~cpjxw aucoqcpgji xasqgxa} c }qh}pcipgco giua}plaip gi hqgo`gif mc~cmgpw cljif}p~cxpgmg~cip} ci` ~xjug`gif lapbj`jojfgmco }q~~jxp) Gp} fxacp c`ucipcfa g} pbcp gp xcg}a} pbaogdaogbjj` pbcp pba jqpmjla je pba aucoqcpgji vgoo ha cmma~pa` c} xaoaucip hw coo }pcdabjo`ax}ci` vgoo ~xjug`a pba oauaxcfa iaa`a` pj ai}qxa pbcp gp} xa}qop} cxa q}a` c} c hc}g} ejx eqpqxacmpgji} ” jia je pba lj}p mjllji }bjxpmjlgif} je gi`a~ai`aip jx arpaxico aucoqcpgji}"}aa Pchoa 0)3')

Pba 8>>6 sqa}pgjiicgxa jeeaxa` ci j~~jxpqigpw pj mjooamp giejxlcpgji xafcx`gif pbalcgi cmpjx} xa}~ji}ghoa ejx mji`qmpgif aucoqcpgji je j~ai ci` gimoq}gua ~jogmw lcdgif)

Je pba 37 xa}~ji`aip} pbcp ci}vaxa` pbg} sqa}pgji/ bcoe "1>!' gi`gmcpa` pbcp pbafjuaxilaip qigp} mji`qmpgif j~ai ci` gimoq}gua ~jogmw lcdgif gigpgcpgua} vaxa co}j pbajia} xa}~ji}ghoa ejx pbagx aucoqcpgji) Gipaxico jx }aoe,aucoqcpgji g} moacxow pba lcgi j~pgji

ejx pba 37 mjqipxga} vbj ci}vaxa` pbg} ~cxp je pba sqa}pgjiicgxa) Arpaxico aucoqcpgji vc}ecx oa}} exasqaipow mgpa` ci` gimoq`a`; fjuaxilaip qigp} mbcxfa` vgpb aucoqcpgji "3>!'/

Pchoa 0)3) C`ucipcfa} ci` `g}c`ucipcfa} je gipaxico/ gi`a~ai`aip ci` ~cxpgmg~cpjxw aucoqcpgji

C`ucipcfa} @g}c`ucipcfa}

Gipaxico aucoqcpgji F Eqoo giejxlcpgji

F Lcrglg}a} oacxigifF Glla`gcpa c~~ogmcpgji je oa}}ji}

F Oglgpa` mjl~apaimaF Mci cujg` `geegmqop g}}qa}

Gi`a~ai`aip aucoqcpgji F Mjl~apaimaF OafgpglcmwF ]~aa`F Iav ~ax}~ampgua}

F Gimjl~oapa giejxlcpgji

F Lgiglco gipaxico oacxigifF Ojv `g}}algicpgji

F Oglgpa` gl~cmp

^cxpgmg~cpjxw aucoqcpgji F Lqpqco oacxigifF Oa}}ji} c~~oga`

F Ojv mjl~apaimaF Xasqgxa} mjllgplaipF ]ojv

]jqxma; JAM@ 8>>1c)

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G)0) AUCOQCPGJI GL^XJUA] AXEJXLCIMA

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>758

~xgucpa }ampjx egxl} mjipxcmpa` hw fjuaxilaip "3>!' ci` ~cxogclaip "3>!') ^cxpgmg~cpjxw

aucoqcpgji moacxow ~ocw} c uaxw lgijx xjoa vgpb jiow c eav xa}~ji`aip} mgpgif mgugo }jmgapwjxfcig}cpgji} "M]J}' c} ~cxpgmg~cip} gi aucoqcpgji "1!' jx c} gi`a~ai`aip aucoqcpjx} "1!')

Lj}p fjuaxilaip} gi JAM@ lalhax mjqipxga} cxa }pgoo jiow cp pba acxow }pcfa} je alha``gif aucoqcpgji gipj pbagx ~qhogm aifcfalaip ~xjma}}a}) Lciw ar~xa}} pba iaa` ejx~xcmpgmco ci` ~xj~jxpgjicpa aucoqcpgji pjjo} ci` lapbj`})

Aucoqcpgji je ~qhogm ~cxpgmg~cpgji pj `cpa bc} haai ocxfaow mjiegia` pj c}}a}}gif

~xjma}} sqcogpw ci` jqp~qp} xcpbax pbci jqpmjla}) Ljxa pgla ci` cppaipgji iaa`} pj hagiua}pa` ge va cxa pj `auaoj~;

F Xjhq}p pjjo} pbcp fj hawji` pba aucoqcpgji je }~amgegm gigpgcpgua} pj aimjl~c}} pba~xjfxclla ci` ~jogmw oauao)

F Exclavjxd} ejx ar cipa ‟}pxcpafgm ~qhogm ~cxpgmg~cpgji c}}a}}laip“ "cdgi pj ‟}pxcpafgmaiugxjilaipco c}}a}}laip“' pj c}}a}} pba iaa` ejx ci` }mj~a je ~qhogm ~cxpgmg~cpgjivbai ~ociigif iav "jx pba xaejxl je arg}pgif' ~qhogm ~jogmga} ci` }axugma})

Chjua coo/ aucoqcpgji je j~ai ci` gimoq}gua ~jogmw lcdgif }bjqo` ha }aai c} cigiua}plaip gi gi}pgpqpgjico oacxigif ci` mjipgiqjq} gl~xjualaip vbgmb vgoo bao~ gl~xjua

pba mj}p aeeampguaia}} ci` sqcogpw je pba ~xjma}} c} vaoo c} pba qpgogpw ci` oafgpglcmw je pbajqpmjla})

Egfqxa 0)0) ]aoe,aucoqcpgji g} pba ijxl"! xa}~ji`aip}/ i < 37 mjqipxga}'

Ijpa; ~axmaipcfa} ar~xa}}a` gi paxl} je pba 37 mjqipxga} vbj ci}vaxa )

Hjr 0)8) Mcic`c; Hqgo`gif ji lqopg~oa }jqxma} je aucoqcpgji

Pba ~xcmpgma je aucoqcpgji g} vaoo,a}pchog}ba` gi Mcic`c ci` mci giujoua c xcifa je cmpjx};

F Fjuaxilaip `a~cxplaip} xafqocxow xaugav pbagx ~xjma}}a} jx aifcfa gi gi`a~ai`aipxaugav})

F ^cxogclaip xafqocxow xaugav} fjuaxilaip ~axejxlcima pbxjqfb arclgicpgji je @a~cxplaipco ^axejxlcima Xa~jxp} ci` Xa~jxp} ji ^xgjxgpga} ci` ^ociigif ci` pbxjqfb

]pci`gif Mjllgppaa }pq`ga}) Cfaip} je ^cxogclaip lcw co}j xaugav maxpcgi ecmap} je fjuaxilaip j~axcpgji})

]jla mgugo }jmgapw jxfcig}cpgji} lcw co}j gi`a~ai`aipow xa~jxp ji pbagx ar~axgaima} ci`jqpmjla} je ~jogmga} ci` ~xjfxcl})

> 3> 8> => 1>0> 5>

>

1

1

3>

3>

3>

35

1>Fjuaxilaip qigp mji`qmpgif pba gigpgcpgua

C mjlhgicpgji

^xgucpa }ampjx egxl mjipxcmpa` hw fjuaxilaip

Fjuaxilaip aucoqcpgji qigp

^cxogclaip

M]J} giujoua` gi pba ~xjkamp

M]J} ijp giujoua` gi pba ~xjkamp "gi`a~ai`aipow'

^xgucpa }ampjx jxfcig}cpgji "gi`a~ai`aipow'

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G)0) AUCOQCPGJI GL^XJUA] AXEJXLCIMA

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 5=

Xaeaxaima}

Hjqmdcaxp/ F)/ A) Ojaeeoax ci` M) ^joogpp "8>>5'/ ‟Lcdgif Sqcogpw ]q}pcgichoa; Mj,`a}gfi/ Mj,`amg`a/ Mj,~xj`qma/ Mj,aucoqcpa“/ 0SM Mjieaxaima 8>>5 ]mgaipgegm Xc~~jxpaqx} Xa~jxp)

JAM@ "8>>1c'/ Aucoqcpgif qhogm cxpgmg~cpgji gi jogmw Lcdgif/ JAM@/ ^cxg})

Vcxhqxpji @)/ X) Vgo}ji ci` A) Xcgihjv "8>>6'/ Lcdgif c @geeaxaima; C Fqg`a pj Aucoqcpgif ^qhogm

^cxpgmg~cpgji gi Maipxco Fjuaxilaip/ Giujoua/ Oji`ji)

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

51

^CXP G 

Mbc~pax 1

Oauaxcfgif Iav Pambijojfga}ci` pba ^cxpgmg~cpgua Vah

Pba xc~g` alaxfaima je pba ‟~cxpgmg~cpgua vah“ "co}j dijvi c} Vah 8)> jx xac`* 

vxgpa vah' g} xaeoampa` gi pba ar~jiaipgco ~xjogeaxcpgji je vgdg}/ hojf} ci` }jmgcohjjdlcxdgif) Pba pjjo} ci` ~xcmpgma} je pba ~cxpgmg~cpgua vah mci bao~ gl~xjua

  ~jogmw lcdgif ci` }axugma `aoguaxw hw aixgmbgif fjuaxilaip gipaxcmpgji} vgpb

arpaxico }pcdabjo`ax} ci` aibcimgif gipaxico dijvoa`fa lcicfalaip) Pbg} mbc~pax

xaugav} gigpgco cppal~p} hw fjuaxilaip pj oauaxcfa pba ~cxpgmg~cpgua vah ci`

jqpogia} }jla je pba mbcooaifa} cbac`)

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G)1) OAUAXCFGIF IAV PAMBIJOJFGA] CI@ PBA CXPGMG^CPGUA VAH

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>755

‟Vah 8)> ~ocpejxl} pbcp coojv hjppjl q~/ }jmgco ci` q}ax faiaxcpa` mjipaip mjqo` bao~

pj ~xjljpa ~cxpgmg~cpgji/ gimoq}gji ci` c }ai}a je haojifgif pj pba mjllqigpw)“” Oa`c Fqg`g/ @a~cxplaip je Mjllqigmcpgji ci` Giejxlcpgji/

Lqigmg~cogpw je Hjojfic/ Gpcow3

Vbcp cxa pba haiaegp} je pba ~cxpgmg~cpgua vah:

Vgdg}/ hojf} ci` }jmgco hjjdlcxdgif cxa kq}p }jla je pba ~ocpejxl} ci` pjjo} pbcp cxa~xjejqi`ow mbcifgif pba ecma je pba vah) Pba }mcoa je pba ~baijlaiji g} gl~xa}}gua ci`

vbgoa Vgdg~a`gc/ WjqPqha/ ]amji` Ogea/ Eogmdx/ Pvgppax ci` Ecmahjjd cxa xc~g`ow hamjlgifbjq}abjo` icla}/ pba c`j~pgji je pba}a ~ocpejxl} vgpbgi pba ~qhogm c`lgig}pxcpgji g} ecx}ojvax)8 Pba `aegigif eacpqxa je vbcp lciw cxa mcoogif pba ~cxpgmg~cpgua vah "co}j dijvi c}Vah 8)> jx xac`*vxgpa vah' g} pba chgogpw je q}ax} pj mxacpa/ }bcxa ci` ogid mjipaip c} pbaw`auaoj~ mjllqigpga}) C xamaip JAM@ xa~jxp ji ^cxpgmg~cpgua Vah ci` Q}ax,Mxacpa` Mjipaip;

Vah 8)>/ Vgdg} ci` ]jmgco Iapvjxdgif "JAM@/ 8>>6' jeeax} pba ejoojvgif `aegigpgji je pbamjima~p ci` gp} gl~ogmcpgji};

Pba ‟~cxpgmg~cpgua vah“‥ g} hc}a` ji gipaoogfaip vah }axugma} ci` iav Gipaxiap,hc}a`}jepvcxa c~~ogmcpgji} pbcp aichoa q}ax} pj mjoochjxcpa ci` mjipxghqpa pj `auaoj~gif/arpai`gif/ xcpgif/ mjllaipgif ji ci` `g}pxghqpgif `gfgpco mjipaip ci` `auaoj~gif ci`

mq}pjlg}gif Gipaxiap c~~ogmcpgji}‥ Iav vah }jepvcxa pjjo} aichoa mjllaxmgco ci`iji,mjllaxmgco }axugma ~xjug`ax} pj `xcv ji‥ pba ‟mjooampgua gipaoogfaima“ je Gipaxiapq}ax}/ pj q}a giejxlcpgji ji pba vah gi pba ejxl je `cpc/ lapc`cpc ci` q}ax xa}jqxma}/ci` pj mxacpa ogid} hapvaai pbal)

"JAM@/ 8>>6')

Pba pambigmco qi`ax~giigif je pba}a iav/ q}ax,exgai`ow jiogia pjjo} oga} gi pba }bgepexjl pba q}a je BPLO= ~xjfxcllgif ocifqcfa pj ~xj`qma moc}}gm ‟xac` jiow“ vah}gpa} pjpba q}a je RLO0 vbgmb coojv} q}ax} pj xac`gow mxacpa/ a`gp/ ogid ci` }bcxa vah,hc}a`mjipaip)1

Lciw mjllaipcpjx} bcua arpjooa` pba ugxpqa} je mjoochjxcpgua iapvjxd} ejx ucoqamxacpgji gi pba ~xgucpa }ampjx "Pc~}mjpp ci` Vgoogcl}/ 8>>54 Hxcelci ci` Hamd}pxjl/ 8>>54]qxjvgamdg/ 8>>0') Eavax bcua arclgia` pbagx c~~ogmchgogpw pj pba ~qhogm }ampjx gi ciw `a~pb"Oac`hacpax/ 8>>24 Kjbi}pji ci` ]pavcxp,Vaad}/ 8>>6') Pbg} g} }qx~xg}gif fguai pbcp pbaxa g}cxfqchow c moj}ax ‟egp“ hapvaai pba hc}gm ucoqa} je ‟copxqg}pgm“ mjoochjxcpgji pjvcx`} c}bcxa` fjco ci` pbj}a qi`ax~giigif pba ~qhogm }axugma)

Pbxaa lcgi haiaegp} je ~cxpgmg~cpgua vah c~~xjcmba} ejx ~qhogm ~jogmw lcdgif ci`}axugma aoguaxw mci ha g`aipgega`;

F Aeegmgaimw; Pqxigif pba lciw }a~cxcpa }pxci`} je hgocpaxco ‟pxceegm“ hapvaai gi`gug`qcomgpg{ai} ci` fjuaxilaip gipj c ~qhogm giejxlcpgji xa}jqxma mci bao~ xa`qma

c`lgig}pxcp gua hqx`ai} ejx hjpb pba c`lgig}pxcp gji ci` pba mg p g{ai"a)f) vvv)egrlw}pxaap)mjl') Ejx arcl~oa/ hw ~qhog}bgif jiogia pba xa}qop} je c }~amgegmxasqa}p egoa` qi`ax cmma}} pj giejxlcpgji oafg}ocpgji/ mgpg{ai} "jx jpbax cmpjx}' mci cujg`

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G)1) OAUAXCFGIF IAV PAMBIJOJFGA] CI@ PBA CXPGMG CPGUA VAH

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 56

bcugif pj egoa c iav xasqa}p ci` fjuaxilaip} mci cujg` pba hqx`ai je bcugif pj xa}~ji`pj g`aipgmco xasqa}p} gi pba eqpqxa "a)f) }gifoa }axugma mjqipax ci` Cqpjlcpgm @g}pxghqpgji]w}pal ejx ~apgpgji} jeeaxa` hw pba Jlhq`}lci je Djxac vvv)a~aj~oa)fj)dx ') ]qmb cic~~xjcmb mjqo` jeeax }gfigegmcip haiaegp} ejx coo iji,~ax}jico cpc pxci}cmpgji})

F Giijucpgji; Jiogia mjoochjxcpgua pjjo}/ }qmb c} vgdg} ci` `cpc,}bcxgif }gpa}/5 coojvc}wimbxjijq} mjoochjxcpgji vgpb cmpjx} gi}g`a ci` jqp}g`a fjuaxilaip"a)f) vgdg)~cxpgmg~cpgji)a)fjup)i{*vgdg') Pbaw mci ha q}a` pj ~jjo dijvoa`fa ci` g`ac} hqpmci co}j bcxia}} pba ~jvax je pcffgif/ xcidgif/ `cpc ug}qcog}cpgji ci` }pcpa,je,pba,cxp}acxmb aifgia} pj }jxp pbxjqfb giejxlcpgji/ cicow}a `cpc/ a}pchog}b ~xgjxgpga} ci``auaoj~ xamjllai`cpgji})

F Cmmjqipchgogpw; Pba }wlhjogm ~jvax je fjuaxilaip }aadgif pj `auaoj~ ~jogmw ji cijiogia ‟~qhogm }~cma“ g} gp}aoe ci gl~jxpcip c}}ap gi a}pchog}bgif ~qhogm pxq}p) ]j g} pbaoauao je cmmjqipchgogpw arcmpa` hw jiogia ‟xa~qpcpgji lcicfax}“ vbaxa coo ~cxpgmg~cip}cxa xcpa` ji/ ci` bao` cmmjqipchoa ejx/ pbagx mjllaip} ci` }qhlg}}gji} "ejx c ~xgucpa

}ampjx arcl~oa }aa pba Ogida`Gi ci}vax} }axugma vvv)ogida`gi)mjl' Cmpjx} arpaxico pjfjuaxilaip cxa hafgiigif pj `auaoj~ jiogia pjjo} ejx ogidgif ~qhogmow cucgochoagiejxlcpgji gi giijucpgua vcw} ci` vgpb faj}~cpgco giejxlcpgji "a)f) ojmco }axugma`aoguaxw q}gif Fjjfoa Lc~}' "a)f) Lc~Ogfbp)jxf vbgmb ogid} mcl~cgfi mjipxghqpgji} ci`oafg}ocpjx}‗ ujpa} vvv)lc~ogfbp)jxf')

Bjv mci pba ~cxpgmg~cpgua vah gl~xjua ~jogmw lcdgif ci` }axugma `aoguaxw:6

Pba hq}gia}} je fjuaxilaip g} gibaxaipow ‟giejxlcpgji xgmb“ ci` ci gimxac}gif~xj~jxpgji je ~qhogm }axugma} cxa gi ~cxp/ jx vbjoow/ ~xjma}}a` ci` `aoguaxa` jiogia) C} c

Hjr 1)3) Lgig}paxgco laapgif mbcxp} pba mjqx}a pjvcx`} ci j~aici` gimoq}gua Gipaxiap amjijlw

Pba 8>>2 ]ajqo @amocxcpgji ejx pba Eqpqxa je pba Gipaxiap Amjijlw/ g}}qa` hw Lgig}pax} exjl

hjpb JAM@ ci` iji,JAM@ lalhax mjqipxga} cp pba JAM@ Lgig}paxgco laapgif ji pbaEqpqxa je pba Gipaxiap Amjijlw "36,32 Kqia 8>>2'/ qi`axogia} pba ~jpaipgco je pba Gipaxiap/ci` xaocpa` giejxlcpgji ci` mjllqigmcpgji pambijojfga} "GMP'/ pj gl~xjua mgpg{ai}‗sqcogpw je ogea) Gimoq`gif hw ‟Aichogif iav ejxl} je mgugm aifcfalaip ci` ~cxpgmg~cpgjipbcp ~xjljpa `guax}gpw je j~gigji} ci` aibcima pxci}~cxaimw/ cmmjqipchgogpw/ ~xgucmwci` pxq}p“)

Lgig}pax} ~oa`fa` pj c`j~p ~jogmga} pbcp vjqo` ej}pax mxacpgugpw gi pba `auaoj~laip ci`q}a je pba Gipaxiap gimoq`gif ~jogmga} pbcp ‟Aimjqxcfa iav mjoochjxcpgua Gipaxiap,hc}a`lj`ao} ci` }jmgco iapvjxd} ejx pba mxacpgji/ `g}pxghqpgji ci` q}a je `gfgpco mjipaip pbcpeqoow xamjfig}a pba xgfbp} je mxacpjx} ci` pba gipaxa}p} je q}ax}“) Pbaw qi`axogia` pba iaa`pj ai}qxa gimoq}gji pbxjqfb ~jogmga} pbcp ‟Xamjfig}a pba ~jpaipgco je pba Gipaxiap ci`

xaocpa` pambijojfga} pj ~xjug`a aibcima` }axugma} pj ~aj~oa vgpb `g}chgogpga} ci` }~amgcoiaa`}“) Gi c }glgocx uagi/ pbaw cfxaa` pj ~qx}qa ~jogmga} pbcp ‟^xjljpa pba q}a je Gipaxiapci` xaocpa` GMP iapvjxd} hw coo mjllqigpga} c} vaoo c} pba mxacpgji je ojmco mjipaip ci`lqopg,ocifqcfa pxci}ocpgji} pj gl~xjua amjijlgm ci` }jmgco gimoq}gji je ~aj~oa vgpb`geeaxaip mc~chgogpga}/ a`qmcpgji/ ci` }dgoo}/ ci` pj ~xa}axua mqopqxco ci` ogifqg}pgm`guax}gpw“)

"Ejx ljxa giejxlcpgji/ }aa; vvv)jam`)jxf*EqpqxaGipaxiap)'

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G)1) OAUAXCFGIF IAV PAMBIJOJFGA] CI@ PBA CXPGMG^CPGUA VAH

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>752

mji}asqaima/ ciw Gipaxiap,aichoa` ~ocpejxl pbcp ej}pax} aibcima` aeegmgaimw ci`mjoochjxcpgji vgoo bcua c }gfigegmcip gl~cmp ji fjuaxilaip‗} chgogpw pj mj,jx`gicpa ci``aoguax aeeampgua ~qhogm }axugma}) Gi c``gpgji pj pbg} gl~cmp ji gipaxico aeegmgaimw/~cxpgmg~cpgua vah pjjo} mci ha `a~ojwa` arpaxicoow cp pba gipaxecma vgpb ai`,q}ax} ci`mgpg{ai} gi jx`ax pj oauaxcfa pbagx gi~qp} vbai `a}gfigif ci`/ gi }jla mc}a}/ auai

mj,`aoguaxgif ~qhogm }axugma})

Pba pjjo} ci` ~xcmpgma} je pba ~cxpgmg~cpgua vah mci bao~ lcda hjpb jiogia ci` ecma,pj,ecma ~qhogm ~cxpgmg~cpgji ljxa j~ai ci` gimoq}gua) Pbaw cxa pxci}ejxlgif pbxaa ecmpjx}vbgmb mjipxghqpa pj }qmma}}eqo ~jogmw lcdgif ci` }axugma `aoguaxw;

F Dijvoa`fa vbgmb eojv} exaaow vgpb pba ljua exjl ci ‟amjijlw je }mcxmgpw“ pj ci‟amjijlw je }qx~oq}“)

F Mjiiampgji} vbgmb ij ojifax hgicxw/ ~xgucpa ci` bgaxcxmbgmco hqp lqopg~oa/ ~qhogm ci`iapvjxda`)

F Cmpjx} vbj cxa ijp kq}p g}jocpa` ‟cpjl}“ hqp cxa alha``a` gi c `ai}a iapvjxd je ojj}a

ogid} vgpb lciw jpbax})

Fjuaxilaip q}a je pba ~cxpgmg~cpgua vah vgoo aibcima gp} arpaxico xaocpgji} vgpb

}pcdabjo`ax}) Pba}a `auaoj~laip} bcua }auaxco gl~jxpcip gl~ogmcpgji} ejx ~jogmw lcdgifci` }axugma `aoguaxw hw fjuaxilaip c} pbaw gipaxcmp vgpb mgpg{ai}/ hq}gia}}a} ci` mgugo}jmgapw jxfcig}cpgji};

F Fjuaxilaip g} kq}p jia je pba ij`a} gi pba iapvjxd ” cohagp c ocxfa jia vbgmb g} vaooai`jva` ci` bgfbow mjiiampa`) Gp g} jhogfa` pj }pxqffoa ejx pba cppaipgji je pbj}a jiogia/~xjua gp} xaoaucima ci` c`` ucoqa gi pba }cla vcw c} ciw jpbax ij`a)

F ^aj~oa mci ha mjiiampa` auai ge pbaw cxa ijp ji pba Gipaxiap ” ge pbaw cxa jeeogia/ pbaw

lcw aikjw }pxjif mjiiampgji} vgpb jpbax} vbj cxa co}j jeeogia) Lalhax}bg~ je alaxfgifugxpqco mjllqigpga} bcx`ow `g}mjqip} pba gl~jxpcima je pxc`gpgjico mjllqigpga})

F ^aj~oa lgfbp ha gi`gxampow mjiiampa` pj Gipaxiap ugc jpbax} ” vbj cxa coxac`w jiogia"a)f) fxci``cqfbpax}/ xc`gj kjqxicog}p}/ exjipogia ~qhogm }axugma ~xjug`ax}' vbj pbaxaejxa~xjug`a c ‟mji`qgp“ ejx pba pvj,vcw eojv je giejxlcpgji) Wjq `j ijp bcua pj ha jiogiawjqx}aoe pj bcxia}} pba haiaegp} je pba Gipaxiap ge wjq dijv/ ci` pxq}p/ }jlajia vbj g})

F ^aj~oa lcw ha bgfbow mjiiampa` jiogia ci` bcua ogppoa jx ij mjiiampgji vgpb

fjuaxilaip ” hw~c}}gif gp copjfapbax arma~p ejx pbj}a ljlaip} je jhogfcpjxw mjipcmp"a)f) xafg}paxgif hgxpb}/ acpb}/ ~cwgif pcra}')

F ^aj~oa vgoo q}a pbagx mjiiampgji} pj }bcxa/ mjl~cxa ci` uaxgew ” haejxa ~ocmgif pbagxpxq}p gi pba giejxlcpgji ci` }axugma} ~xjug`a` hw c fguai ij`a "gimoq`gif fjuaxilaip')

Fjuaxilaip q}a je pba ~cxpgmg~cpgua vah mci co}j gl~xjua gp} gipaxico mc~cmgpga} ejx

dijvoa`fa lcicfalaip) Cijpbax q}a je ~cxpgmg~cpgua vah pjjo}/ je asqcoow ~xjejqi`~jpaipgco gl~cmp/ g} pbcp vgpbgi ci` cmxj}} ~qhogm }ampjx jxfcig}cpgji}) C~~ogmcpgji} }qmbc} egoa }bcxgif ~ocpejxl} ci` gipxciap,bj}pa` vgdg} jeeax }gfigegmcip aeegmgaimw fcgi} ci`bqfa ~jpaipgco ejx dijvoa`fa lcicfalaip ci` giijucpgji vgpbgi pba ~qhogmc`lgig}pxcpgji) C} vgpia}}a` gi }qmb ~ocpejxl} c} ‟@g~oj~a`gc“ ci` ‟Gipaoog~a`gc“ gi pbaQ] "}aa Hjr 1)0' }jla JAM@ mjqipxga} cxa coxac`w hafgiigif pj cmpguaow ar~ojxa pba}a pjjo})Vbgoa ijp cmma}}ghoa pj pba jqp}g`a vjxo`/ }qmb ~ocpejxl} mci ~xjug`a aeegmgaimw fcgi}

pbcp lcw/ gi pqxi/ pxci}ocpa gipj happax ~jogmw lcdgif ci` }axugma `aoguaxw pj arpaxico}pcdabjo`ax} ci` q}ax})

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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G)1) OAUAXCFGIF IAV PAMBIJOJFGA] CI@ PBA CXPGMG^CPGUA VAH

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>76>

Cxa fjuaxilaip} q}gif pba ~cxpgmg~cpgua vah:‟Pba Gipaxiap g} pba pjjo je mbjgma ejx JAM@ lalhax mjqipxga} gi ~xjug`gif mgpg{ai}

vgpb cmma}} pj fjuaxilaip giejxlcpgji ciwpgla/ ciwvbaxa“ "JAM@/ 8>>3c') Lciw wacx}cepax pba egx}p JAM@ sqa}pgjiicgxa ji pba q}a je GMP gi }pxaifpbaigif fjuaxilaip,mgpg{aixaocpgji} gi 8>>>/ pbg} egi`gif bjo } pxqa pj`cw) Coo xa}~ji`aip} pj pba 8>>6 sqa}pgjiicgxa

gi`gmcpa` pbcp pbagx ~xgjxgpw gi pba q}a je GMP g} ejx pba ~xjug}gji je giejxlcpgji)

Pj`cw/ moj}a pj pbxaa,sqcxpax} "63!' gi`gmcpa` pbcp jiogia mji}qopcpgji g} co}j c~xgjxgpw) Pbg} xa~xa}aip} c ecx ocxfax }bcxa vgpb xa}~amp pj pba hafgiigif je pba `amc`a ci`g} xaeoampa` gi pba lqopgpq`a je mjqipxw ar~axgaima} vgpb jiogia mji}qopcpgji ji `xcep~jogmw/ ~oci}/ ~xjfxclla} ci` oafg}ocpgji "}aa Egfqxa 1)3')

Vbcp g} ljxa }pxgdgif/ ci` ecx oa}} aimjqxcfgif/ g} pbcp cijpbax egi`gif exjl pba 8>>3xa~jxp c~~acx} pj ha asqcoow ucog` pj`cw/ iclaow; ‟Fjuaxilaip} q}a je GMP} pj cmpguaowaifcfa mgpg{ai} gi ~jogmw,lcdgif g} arpxalaow oglgpa` gi coo JAM@ lalhax mjqipxga} cp pbaicpgjico oauao“ "JAM@/ 8>>3c') Gi`aa`/ jiow 83! je pba xa}~ji`aip} gi`gmcpa` pbcp q}gif GMP

pj ej}pax ~qhogm ~cxpgmg~cpgji gi ~jogmw lcdgif g} c ~xgjxgpw)Gp lcw vaoo ha pbcp pbg} egi`gif lcw ha chjqp pj mbcifa vgpb pba mqxxaip ar~oj}gji je 

gipaxa}p gi ” ci` gigpgco paipcpgua q}a je ” ‟~cxpgmg~cpgua vah“ pjjo} ci` ~ocpejxl}) Gi`aa`/

Hjr 1)0) Q]; Gipaoog~a`gc ci` @g~oj~a`gc

^cxpgmg~cpgua vah ~ocpejxl} mci aibcima pba ~axejxlcima je ~qhogm }ampjx jxfcig}cpgji}auai vbai pbaw cxa ijp j~ai pj pba ~qhogm) ]gima C~xgo 8>>5/ pba Q]C gipaoogfaimamjllqigpw bc} haai q}gif Gipaoog~a`gc/ c }amqxa vgdg pbcp coojv} gipaoogfaima jeegmax} pj

happax }bcxa ci` ~jjo pbagx dijvoa`fa) Xa~jxp} }qffa}p pbcp vbgoa acxow pcda,q~ vc} }ojv/gp g} ijv vg`aow q}a` vgpbgi ci` cmxj}} gipaoogfaima cfaimga}) Lacivbgoa/ pba Q] ]pcpa@a~cxplaip bc} a}pchog}ba` gp} jvi gipaxico jiogia aimwmoj~a`gc/ mcooa` @g~oj~a`gc/ ci`bc} vgpia}}a` pba ~xjogeaxcpgji je c bj}p je gipaxico hojf} ji c vg`a xcifa je g}}qa}je xaoaucima pj pbagx lg}}gji) Pba q}a je jiogia mjoochjxcpgua pjjo} bc} bao~a`ej}pax mjllqigpga} je gipaxa}p cljif ]pcpa @a~cxplaip al~ojwaa} ~j}pa` coo juaxpba fojha)

]jqxma; Lgooax K) "8>>5' ci` Hcgi H) "8>>6') Jiogia uax}gji} cmma}}a` 82 Cqfq}p 8>>2)

Egfqxa 1)3) JAM@ fjuaxilaip} q}a GMP pj giejxl ljxa pbci pj aifcfa ~aj~oa"! xa}~ji`aip}/ i < 81 mjqipxga}'

"! xa}~ji`aip} xcidgif pba j~pgji c} ‟gl~jxpcip“ jx ‟uaxw gl~jxpcip“)'

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8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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G)1) OAUAXCFGIF IAV PAMBIJOJFGA] CI@ PBA CXPGMG CPGUA VAH

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 63

xa}~ji`aip} pj pba 8>>6 sqa}pgjiicgxa gi`gmcpa pbcp pbaw cxa hafgiigif pj ar~ojxa }jla je pba iav ‟~cxpgmg~cpgua vah“ j~pgji} cucgochoa pj pbal) Fguai pba cffxafcpa icpqxa je pba}a`cpc ci` pba xcpbax ocxfa xcifa je pjjo} hqi`oa` qi`ax acmb j~pgji jeeaxa` hw pbasqa}pgjiicgxa/ pba}a xa}qop} }bjqo` ha pcdai c} gi`gmcpgua jiow ci` bci`oa` vgpb `qamcqpgji) Vbcp pba xa}qop} `j }bjv g} pbcp ljxa egia,pqia` giua}pgfcpgji gipj pba cmpqco q}a

ci` ~axmagua` }qmma}} xcpa ejx fjuaxilaip q}a je acmb je pba}a pjjo} " a)f) X]] eaa`}/ vgdg}/]amji`Ogea' g} moacxow iaa`a`)

Moj}a pj pvj,pbgx`} je xa}~ji`aip} "50!' xa~jxpa` pbcp pbaw cxa ~xjug`gif pcxfapa`/xaoaucip ci` cmma}}ghoa giejxlcpgji "a)f) X]] eaa`}/ a,lcgo coaxp}/ hojf}/ ~j`mc}p}/ }acxmbaifgia}/ gipaxcmpgua fcla}/ ugxco ug`aj}/ lqopgogifqco }gpa}/ vah}gpa} laapgif V=Mcmma}}ghgogpw }pci`cx`}') Je pba xa}~ji`aip}/ 03! }cw pbaw cxa }jogmgpgif/ mjooampgif ci`cicow}gif jiogia eaa`hcmd ci`*jx q}ax faiaxcpa` mjipaip "a)f) jiogia xa~qpcpgji lcicfax}/

Egfqxa 1)8) JAM@ fjuaxilaip} cxa ar~ojxgif iav jiogia j~pgji} pj giejxlci` aifcfa mgpg{ai} "! xa}~ji`aip}/ i < 81 mjqipxga}'

"! xa}~ji`aip} xcidgif pba j~pgji c} ‟gl~jxpcip“ jx ‟uaxw gl~jxpcip“)'

Hjr 1)1) JAM@; @a}gfigif ci` ocqimbgif Vgdgfai`ax

Vgdgfai`ax "vvv)vgdgfai`ax)jxf' g} c ~qhogm vgdg pbcp vc} jeegmgcoow ocqimba` hw pba JAM@@auaoj~laip Maipxa ji 6 Lcxmb 8>>2 ji pba jmmc}gji je Gipaxicpgjico Vjlai‗} @cw)@xcvgif q~ji pba vjxd je pba JAM@ Fai`ax/ Gi}pgpqpgji} ci` @auaoj~laip @cpc Hc}a/ pbg}vgdg cgl} pj ecmgogpcpa dijvoa`fa armbcifa ji fai`ax,xaocpa` g}}qa} cxjqi` pba vjxo` ci`pj bgfbogfbp pba gl~jxpcima je }jmgco gi}pgpqpgji} }qmb c} ijxl}/ pxc`gpgji} ci` mqopqxco

~xcmpgma} pbcp gl~cmp ji fai`ax asqcogpw)

Vgpb gp} ‟pvj,ocwax c~~xjcmb“/ Vgdgfai`ax `g}pgifqg}ba} jeegmgco `cpc exjl giejxlcpgjipbcp g} ~xjug`a` hw jx`gicxw q}ax}) ‟Jeegmgco }jqxma“ ~cfa} cxa jiow j~ai pj Vgdgfai`ax~cxpiax}/ hqp ijp pba faiaxco ~qhogm) ^cfa} bgfbogfbpa` c} ci ‟Jeegmgco JAM@ ^cfa“/ ejxarcl~oa/ mjipcgi uaxgega` JAM@ mjipaip ci` cxa mji}asqaipow ~xjpampa` exjlqicqpbjxg}a` lj`gegmcpgji}) Coo jpbax Vgdgfai`ax mjipaip mci ha exaaow cmma}}a`/ a`gpa`ci` }q~~oalaipa` hw ciw q}ax vgpb cmma}} pj Gipaxiap)

Pba lcgi fjco xalcgi} pbcp je `auaoj~gif c q}ax,exgai`ow ~ocpejxl pj xacmb jqp pj iavmjllqigpga} vbj cxa vgoogif pj }bcxa ci` `g}mq}} pbagx dijvoa`fa jiogia) Gi pbg} xa}~amp/Vgdgfai`ax co}j }axua} c} c ~gojp ~xjkamp ejx pba JAM@ Fojhco ^xjkamp ji Lac}qxgif pba

^xjfxa}} je ]jmgapga} "vvv)jam`)jxf*jam`vjxo`ejxql)'

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50^xjug`gif pcxfapa`/ xaoaucip ci` cmma}}ghoa giejxlcpgji jiogia

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Jpbax

^xjug`gif }cea ci` pxq}pa` fjuaxilaip jiogia }~cma}ejx aifcfalaip ci` `aoghaxcpgji

]jogmgpgif/ mjooampgif ci` cicow}gif jiogia eaa`hcmdci`*jx q}ax faiaxcpa` mjipaip

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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G)1) OAUAXCFGIF IAV PAMBIJOJFGA] CI@ PBA CXPGMG^CPGUA VAH

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>768

q}a je xcpgif}/ vgdg}/ hojf}/ apm)') Moj}a pj c pbgx` "=8!' cxa ~xjug`gif }cea ci` pxq}pa` jiogia}~cma} ejx aifcfalaip ci` `aoghaxcpgji "a)f) }bcxa` vjxd}~cma}/ vgdg}/ }glqocpgji}/gipaxcmpgua fcla}/ jiogia `g}mq}}gji fxjq~}') Jiow 30! xa~jxpa` a}pchog}bgif c fjuaxilaip~xa}aima gi arg}pgif jiogia mjllqigpga} ci` }~cma} "a)f) Lw]~cma/ ]amji`Ogea/ ~j~qocxhojf}') Moj}a pj c sqcxpax "8=!' laipgji jpbax }pxcpafga} ci` pjjo} gimoq`gif; ~jxpco}

"Mcic`c'/ jiogia mji}qopcpgji ji `xcep ocv} ci` xafqocpgji} "Ijxvcw'/ ejmq} fxjq~} ci`q}ax pa}pgif je iav jiogia }axugma} "Excima')

Pba}a ec}p,~cma` `auaoj~laip} gi jiogia ~ocpejxl} ci` ~xcmpgma xasqgxa q} pj q~`cpajqx mjima~pqco ‟lc~“ je pba gipaxcmpgji} vbgmb pcda ~ocma `qxgif ~jogmw lcdgif ci`}axugma `aoguaxw ” ci` vbgmb fj hawji` pba gimxac}gifow ~jxjq} hjqi`cxw hapvaai jiogiaci` ‟jeeogia“ ~cxpgmg~cpgji)

Hjr 1)5) ^jxpqfco; Q}gif c }jmgco iapvjxd }gpa pj aifcfavgpb mgpg{ai} chxjc`

Gi acxow 8>>2 MJPAM ^jxpqfco/ qi`ax pba Bgfb ^cpxjicfa je pba ^xa}g`aip je pba Xa~qhogm/ocqimba` pba egx}p a`gpgji je pba ^xg{a ejx Giijucpjxw Aipxa~xaiaqx}bg~ gi pba ^jxpqfqa}a@gc}~jxc) C} ~cxp je pba la`gc mcl~cgfi pj xcg}a cvcxaia}} je pba ~xg{a/ ^xa}g`aip CiìhcoMcucmj ]gouc kjgia` pba ]pcxPxcmdax "vvv)pba}pcxpxcmdax)mjl ' c ~j~qocx giugpcpgji,jiow}jmgco iapvjxd }gpa ejx jxpqfqa}a mgpg{ai} chxjc`) C} c lalhax/ ba q}a` jia je pba }~amgcoeqimpgji} je pba iapvjxd "c ‟}pcx ~jvax“' pbcp coojv} lalhax} pj lcda c vg}b pbcp pbawvjqo` ogda pj eqoegoo vgpb bao~ je jpbax iapvjxd lalhax}) ^xa}g`aip Mcucmj ]gouc c}da`jpbax ]pcxPxcmdax} pj g`aipgew ~jpaipgco mci`g`cpa} ejx pba `gc}~jxc aipxa~xaiaqx}bg~~xg{a) Glla`gcpaow cepax pbg} xasqa}p vc} ocqimba`/ c iqlhax je iapvjxd lalhax}c``xa}}a` la}}cfa} pj pba ^xa}g`aip vaomjlgif bg} gigpgcpgua/ }auaxco bqi`xa` c}da` bgl

pj hamjla c lalhax je pbagx ~ax}jico iapvjxd) Gi kq}p juax c ljipb/ 51 mci`g`cpqxa} ejxpba ~xg{a vaxa mjooampa`/ je vbgmb 30 mcla ugc ]pcxPxcmdax/ }jla je pbal vgpb c fxacp pxcmdxamjx`) C} ejoojv q~/ pba ^xa}g`aip pbcida` coo lalhax} ejx pbagx la}}cfa}/ pbagx aeejxp}ci` pba xa}qop}) Egicoow/ jiogia mjipcmp fcua xg}a pj `gxamp mjipcmp vbai/ gi Kqow 8>>2/ pba^xa}g`aip fcua pba moj}gif }~aamb cp c ]pcx Pxcmdax laapgif gi Og}hji/ cppai`a` hw juax2>> iapvjxd lalhax} ogugif gi ^jxpqfco ci` chxjc`)

Pba `gc}~jxc aipxa~xaiaqx}bg~ ~xg{a vc} }aai c} ci g`aco pbala ejx pba ^xa}g`aip pjar~ojxa pba}a iav mbciiao}/ hamcq}a ba c~~xjcmba` lalhax} vgpb c }~amgegm mcq}a ci`ljhgog}a` lalhax} pj pcda mjimxapa cmpgji gi g`aipgewgif mci`g`cpa}) Hc}a` ji eaa`hcmdexjl lalhax} je ]pcxPxcmdax/ pba ^xa}g`aip‗} gigpgcpgua vc} bgfbow c~~xamgcpa` c} cicppal~p pj aifcfa vgpb ~aj~oa ejx vbjl fjuaxilaip gi}pgpqpgji} cxa xaljpa ” hjpb

ogpaxcoow "c} ar~cpxgcpa}' ci` egfqxcpguaow) Q}gif iav mbciiao} co}j xcg}a} iav mbcooaifa})Ejx arcl~oa/ pba pjia gi pba mjiuax}cpgji "vbgmb g} oa}} ejxlco ci` ljxa ~ax}jico'/ vbcpgp laci} pj ha ~cxp je c iapvjxd "pba ^xa}g`aip xamagua` bqi`xa`} je xasqa}p} pj ha ~cxpje ~ax}jico iapvjxd}/ pj vbgmb ba xa}~ji`a` ~j}gpguaow' ci` bjv pj lcgipcgi pbamjiuax}cpgji juax pgla) Vbcp pbg} arcl~oa `ja} `alji}pxcpa g} pbcp iav ~cxpgmg~cpjxwvah ~ocpejxl} mci ha ~cxp je c }pxcpafw pj mji}pxqmpguaow aifcfa mgpg{ai} ogugif chxjc`vgpb pbagx bjla mjqipxw ci` pbaxahw xac~ pba haiaegp} je c ljxa fojhco ci` ljhgoavjxo`)

"Ejxa ljxa giejxlcpgji/ }aa; vvv)mjpam)~p*`gc}~jxc )'

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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G)1) OAUAXCFGIF IAV PAMBIJOJFGA] CI@ PBA CXPGMG CPGUA VAH

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 6=

Cxa va vgpia}}gif c ~cxc`gfl }bgep:

Fguai vbcp va dijv pj`cw chjqp pba gl~jxpcima je }jmgco iapvjxdgif "hjpb jiogiaci` jeeogia'/ vbcp g} }pxgdgif chjqp pba glcfa q}a` hw pba JAM@ 8>>3 xa~jxp Mgpg{ai} c}

^cxpiax} "JAM@/ 8>>3' gi gp} `aegigpgji je giejxlcpgji/ mji}qopcpgji ci` cmpgua ~cxpgmg~cpgjig} gp} `a~gmpgji je c }ap je g}jocpa` gi`gug`qco} acmb xaocpgif pj fjuaxilaip ji c hgocpaxcohc}g} "}aa Egfqxa 1)= haojv') Pba glcfa g} aipgxaow }goaip chjqp gipaxmjiiampa` mgpg{ai}/ ci`pba xjoa je pba}a xaocpgji}bg~} gi }bc~gif bjv gi`gug`qco} cmma}} fjuaxilaip,bao`giejxlcpgji/ }axugma} ci` `amg}gji,lcdgif ~xjma}}a}) Vgpb pba c`ucipcfa je bgi`}gfbp/ pbaJAM@ 8>>3 xa~jxp mjqo` ha }cg` pj xa~xa}aip c ^cxpgmg~cpgji 3)> lj`ao)

Hjr 1)6) Iav [acoci`; Pba ^cxpgmg~cpgjI[ Vgdg

^cxpgmg~cpgua vah ~ocpejxl} mci ha q}a` pj aifcfa c vg`ax xcifa je ar~axpg}a ci`ar~axgaima gi `xcepgif fjuaxilaip ~jogmw) Gi 8>>6/ pba ]pcpa ]axugma} Mjllg}}gji "]]M' je Iav [acoci` `auaoj~a` ‟^cxpgmg~cpgjI[ vgdg“ c ~c}}vjx`,~xjpampa` vgdg pbcp mjqo` ha

cmma}}a` hw lalhax} je c ^cxpgmg~cpgji Mjllqigpw je ^xcmpgma) Pbg} mjllqigpw gimoq`a}c `guax}a xcifa je ~aj~oa `xcvi exjl cmc`algc/ fjuaxilaip/ hq}gia}} ci` mgugo }jmgapw c}vaoo c} gipaxicpgjico ar~axp})

Pba ~xjma}} je `a}gfigif ci` hqgo`gif pba ^cxpgmg~cpgjI[ vgdg }pcxpa` gi Kciqcxw 8>>6ci` c hapc uax}gji vc} ocqimba` ji => Lcxmb 8>>6 "}aa; bpp~;**vgdg)~cxpgmg~cpgji)a)fjup)i{') Gipba mjqx}a je pba ejoojvgif vaad}/ pba ]]M ~xjkamp pacl xcepa` mjipaip ejx pba ]]M‗} Fqg`a

pj Jiogia ^cxpgmg~cpgji `gxampow ji pba ^cxpgmg~cpgjI[ vgdg/ vbaxa lalhax} mjqo` xaugav gpgi}pcipow) Coo lalhax} vaxa exaa pj lcda a`gp} `gxampow ji pba `xcep parp jx pj xcg}a g}}qa}ji pba c}}jmgcpa` `g}mq}}gji ~cfa} ejx acmb }ampgji) Coo xaug}gji} pj pba fqg`a vaxapxci}~cxaip pbcid} pj pba ‟bg}pjxw“ eqimpgji je pba La`gcvgdg ~ocpejxl vbgmb }bjv} pba

gi`gug`qco icla} je vbj pbj}a vbj lcda a`gp}/ vbgmb fxacpow gimxac}a` pba fxciqocxgpw je vbj mjipxghqpa` vbcp ci` vbai) Pba `xcep Fqg`a pj Jiogia ^cxpgmg~cpgji vc} co}j `g}mq}}a`cp c ecma,pj,ecma vjxd}bj~ gi acxow Lcw 8>>6 ci` c egico uax}gji xaoac}a` gi ocpa 8>>6) "Ejxljxa giejxlcpgji }aa; vvv)a)fjup)i{*~jogmw*~cxpgmg~cpgji*jiogia,fqg`a,>6)~`e  ci`vvv)a)fjup)i{*~jogmw*~cxpgmg~cpgji*fqg`a,pj,jiogia,~cxpgmg~cpgji)bplo)'

]jqxma; ]jllax O)/ Mc``w K) ci` @) Bqla "^cxp GG/ pbg} ujoqla')

Egfqxa 1)=) ]bgepgif ~cxc gfl}; exjl ^cxpgmg~cpgji 3)> pj ^cxpgmg~cpgji 8)>

]jqxma; ]pcpa ]axugma} Mjllg}}gji je Iav [acoci` "8>>6'/ Foj}}cxw aipxw ejx ‟^cxpgmg~cpgji 8)>“)

A,lcgo coaxp}

Vah}gpa}

Jiogia ejxl}

Jiogiamji}qopcpgji

@g}mq}}gjiejxql}

]bcxa` jiogiavjxd}~cma}

X]] eaa`}Pcf mojq`}^j`mc}p}Vahmc}p}

Hojf}Jiogia ~joo}Jiogia }qxuaw}

A,~apgpgji}Lc}b,q~}Vgdg}PcffgifUgxpqco vjxo`}

^cxpgmg~cpgji 3)> lj`ao Pjjo} ^cxpgmg~cpgji 8)> lj`ao Pjjo}

Giejxlcpgji

Mji}qopcpgji

^cxpgmg~cpgji

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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G)1) OAUAXCFGIF IAV PAMBIJOJFGA] CI@ PBA CXPGMG^CPGUA VAH

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>760

Pba `g}pgifqg}bgif eacpqxa je c ^cxpgmg~cpgji 8)> lj`ao g} pba ~xa}aima je iapvjxd}/eoarghoa mjiiampgji} ci` pxci}gaip cq`gaima} ” cdgi pj @cug` Vagihaxfax‗} ecljq}`a}mxg~pgji je pba vah gp}aoe; ‟}lcoo ~gama} ojj}aow kjgia`“ "Vagihaxfax/ 8>>8') Baxa/fjuaxilaip lcw gi`aa` ‟~q}b“ giejxlcpgji jqp pba `jjx ugc hojf}/ X]] eaa`} ci` vahmc}p}hqp mciijp ejxa}aa bjv jpbax cmpjx} vgoo mgxmqocpa/ }bcxa/ c`c~p jx xacmp pj gp) Gp lcw ocqimb

mji}qopcpgji} jiogia/ hqp vgoo pbai vgpia}} lqopg~oa gipaxcmpgji} ci` armbcifa} cljif~cxpgmg~cip} }aadgif pj mocxgew/ ~xjljpa ci` }qh}pcipgcpa pbagx ~j}gpgji} jx qi`axlgiapbj}a je jpbax}) Xcpbax pbci ~xjljpgif cmpgua ~cxpgmg~cpgji/ fjuaxilaip} lcw vaoo ha jipba xamagugif ai` je a,~apgpgji}/ }~ampcpjx} gi mjoochjxcpgua vjxd}~cma} ci` mji}qlax} je q}ax,faiaxcpa` mjipaip)

Vbcp cxa pba oglgp} ci` mbcooaifa} je oauaxcfgif pba ~cxpgmg~cpgua vah:^cxpgmg~cpgua vah pjjo} cxa c laci} pj ci ai`) Pbaw `j ijp pbal}aoua} mxacpa }jmgco

iapvjxd} ” hqp }gl~ow xauaco arg}pgif jia} ci` ecmgogpcpa pbagx `auaoj~laip) Ijx mci pbaw}joua aipxaimba` ~xjhoal} je mj,jx`gicpgji/ mjieogmp jx c~cpbw) Pbaw mci bao~ ~jjo/ pcf ci`mgxmqocpa dijvoa`fa pbaxahw hxacdgif `jvi lgig}paxgco }goj} ci` pxci}ejxlgif pba hgocpaxcopxceegm je mgpg{ai}‗ armbcifa} vgpb fjuaxilaip gipj c mjllji xa}jqxma je sqa}pgji} ci`ci}vax})

Vgdg}/ hojf}/ lqopgla`gc ci` lc}b,q~} je fjuaxilaip giejxlcpgji cxa cljif pbalciw j~pgji} cucgochoa) Ge ijp pj`cw/ JAM@ fjuaxilaip} cxa ogdaow pj ha cmpguaow ar~ojxgif/ci` ar~axglaipgif vgpb/ pba}a iav ~ocpejxl} ci` pjjo} gi pba iacx eqpqxa) Gi `jgif }j pbaw

vgoo iaa` pj c``xa}} c iqlhax je mbcooaifgif g}}qa};F Bjv `j ~aj~oa vcip pj q}a pambijojfga} pj gipaxcmp vgpb fjuaxilaip ~jogmw lcdgif

~xjma}}a} ci` }axugma} "a)f) ~ax}jicog}a` jiogia gipaxecma}/ xafqocx a,lcgo jx ]L]q~`cpa}/ gi}pcip la}}cfgif':

F Bjv mci fjuaxilaip,bao` giejxlcpgji ha cmma}}a`/ cicow}a` ci` xa,~qx~j}a` hw jpbaxcmpjx} "a)f) lc}b,q~} je }axugma ~axejxlcima ci` faj}~cpgco cpc':

F Vgoo fjuaxilaip cfaimga} iaa` pj `a}gfi pbagx jvi ~cxpgmg~cpgua vah ~ocpejxl} jx}gl~ow kjgi arg}pgif jia} "a)f) Ecmahjjd/ Lw]~cma/ ]amji`Ogea':

F Bjv vgoo fjuaxilaip} ai}qxa ~xgucmw ci` }amqxgpw ji iji,~xj~xgapcxw ~ocpejxl}

"a)f) mgpg{ai}‗ ~ax}jico cpc }pjxa` ji }axuax} ojmcpa` chxjc`':

Hjr 1)2) QD; EgrLw]pxaap)mjl

EgrLw]pxaap "vvv)egrlw}pxaap)mjl' g} c vah}gpa ocqimba` hw lw}jmgapw)jxf"}aa vvv)lw}jmgapw)jxf' gi mjikqimpgji vgpb pba Wjqif Ejqi`cpgji "vvv)wjqifejqi`cpgji)jxf'

gi Eahxqcxw 8>>6 pj bao~ ~aj~oa xa~jxp pj/ jx `g}mq}} ojmco ~xjhoal} "a)f) fxceegpg/ qiogpocl~~j}p}/ chci`jia` mcx}' vgpb/ pbagx ojmco mjqimgo hw }gl~ow ojmcpgif pbal ji c lc~) Cepaxaipaxgif c ~j}pmj`a jx ojmcpgji/ q}ax} cxa ~xa}aipa` vgpb c lc~ je pbcp cxac) Wjq mci ugav~xjhoal} coxac`w xa~jxpa` gi pbcp cxac/ jx xa~jxp jia} je wjqx jvi hw mogmdgif ji pba lc~ cppba ojmcpgji je pba ~xjhoal) Pba}a xa~jxp} cxa pbai }aip pj pba xaoaucip mjqimgo hw a,lcgo)Pba mjqimgo mci pbai xa}joua pba ~xjhoal pba vcw pbaw ijxlcoow vjqo`) Copaxicpguaow/ pbavah}gpa coojv} q}ax} pj `g}mq}} pba ~xjhoal vgpb jpbax}/ ci` pbai pjfapbax ojhhw pba mjqimgopj egr gp/ jx egr gp `gxampow pbal}aoua})

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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G)1) OAUAXCFGIF IAV PAMBIJOJFGA] CI@ PBA CXPGMG CPGUA VAH

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 61

F Bjv cxa fjuaxilaip} ai}qxgif pbcp wjqif ~aj~oa‗} ar~axgaima je ~cxpgmg~cpgji pj`cwvbap} pbagx c~~apgpa ejx ~cxpgmg~cpgji pjljxxjv c} mgpg{ai} je pba eqpqxa:

F Vbcp fqg`cima ci` ~xjpampgji} `j mgugo }axucip} iaa` vbai pbaw q}a ~cxpgmg~cpgua vahpjjo} gi pbagx vjxd:

Pj`cw/ fjuaxilaip} cxa pcdgif pba egx}p/ ba}gpcip }pa~} gi pba q}a je ~cxpgmg~cpgua vahpjjo} ci` lj`ao} pj aibcima pba sqcogpw je ~qhogm ~jogmw ci` }axugma}) C} pbaw ar~ojxa pba~jpaipgco ci` oglgp} je ~cxpgmg~cpgua vah c~~xjcmba}/ pbaw vgoo iaa` c }pac`w bci` ci` cmoacx mjl~c}} pj fqg`a pbagx icugfcpgji) C }jqi` }ap je ~xgimg~oa} vbgmb cxa ‟eqpqxa ~xjje“ci` mjlljiow cfxaa` mci ~xjug`a }qmb fqg`cima gi pba ecma je auax,cmmaoaxcpgif }jmgco/amjijlgm ci` pambijojfgmco mbcifa)

Ijpa}

3) ]aa ^cxp GGG/ pbg} ujoqla)

8) Gi Kqow 8>>0/ Pambijxcpg xa~jxp} pbcp pbaxa vaxa }jla = lgoogji hojf} gi Kqow 8>>0/ c egfqxa vbgmbbc` }bjp pj juax 6> lgoogji hojf} jiow pbxaa wacx} ocpax "Pambijxcpg/ Pba ]pcpa je pba Ogua Vah/C~xgo 8>>6) ]aa; vvv)}gexw)mjl*}pcpajepbaoguavah ')

=) BPLO jx ‟Bw~axParp Lcxdq~ Ocifqcfa“ g} pba ~xa`jlgicip lcxdq~ ocifqcfa ejx vah ~cfa}`auaoj~a` hw pba Vjxo` Vg`a Vah Mji}jxpgql "V=M')

0) RLO jx ‟aRpai}ghoa Lcxdq~ Ocifqcfa“ g} ci j~ai }pci`cx` ejx `a}mxghgif `cpc vbgmb aichoa} ac}warmbcifa je giejxlcpgji hapvaai c~~ogmcpgji} ci` jxfcig}cpgji})

1) Ejx c ug}qcoow mjl~aoogif cmmjqip je pba ~jpaipgcoow ecx,xacmbgif gl~ogmcpgji} je pbg} pambigmco }bgep}aa; ‟Pba Lcmbgia g} Q}*gif Q}“ hw ^xje) Lgmbcao Va}mb/ Dci}c} ]pcpa Qiguax}gpw ji WjqPqha"vvv)wjqpqha)mjl*vcpmb:u<IOoFj~wRPZf ')

5) Ejx arcl~oa/ `cpc ug}qcog}cpgji vah}gpa} }qmb c} GHL‗} Lciw Awa} "}axugma})co~bcvjxd})ghl)mjl* lciwawa}*bjla'/ exaahc}a "vvv)exaahc}a)mjl ' ci` ]vguao "vvv)}vguao)mjl' vbaxa pba JAM@ g} cijeegmgco `cpc }jqxma)

6) Pbg} }ampgji `xcv} bacugow q~ji pba mjipaip ~xjug`a` gi pba foj}}cxw aipxw ejx ‟^cxpgmg~cpgji 8)>“gi Iav [acoci`‗} Fqg`a pj Jiogia ^cxpgmg~cpgji) ]aa ]pcpa ]axugma} Mjllg}}gji je Iav [acoci` "8>>6')

Xaeaxaima}

Hcgi H) "8>>6'/ ‟@g~oj~a`gc; Pba `g~ojlcp‗} Vgdg~a`gc“/ Ea`axco Mjl~qpax Vaad/ => Kqow 8>>6/ jiogiauax}gji cmma}}a` 82 Cqfq}p 8>>2)

Hxcelci J) ci` X) C) Hamd}pxjl "8>>5'/ Pba ]pcxeg}b ci` pba ]~g`ax; Pba Qi}pj~~choa ^jvax je Oac`axoa}}Jxfcig{cpgji}/ ^jxpejogj/ Qigpa` ]pcpa})

MJPAM ^jxpqfco "8>>2'/ vvv)mjpam)~p*`gc}~jxc )

 Kjbi}pji ) ci` L) ]pavcxp,Vaad} "8>>6'/ Pba Mjiiampa` Xa~qhogm 8)>; Iav j}}ghgogpga} ci` Iav Ucoqa ejxpba ^qho g m ]am pjx / M g}mj Gipaxiap Hq}gia}} ]joqp gji} Fxjq~ " GH]F' / ]a~palhax/vvv)pbamjiiampa`xa~qhogm)jxf)

Oac`hacpax M) "8>>2'/ Va,Pbgid/ ^xjegoa Hjjd}/ Oji`ji)

JAM@ "8>>='/ Pba a,Fjuaxilaip Gl~axcpgua/ JAM@/ ^cxg})

JAM@ "8>>0'/ ^xjlg}a ci` ^xjhoal} je A,@aljmxcmw; Mbcooaifa} je Jiogia Mgpg{ai ^cxpgmg~cpgji/ JAM@/ ^cxg})

JAM@ "8>>1m'/ a,Fjuaxilaip ejx Happax Fjuaxilaip/ JAM@/ ^cxg})

JAM@ "8>>6'/ ^cxpgmg~cpgua Vah ci` Q}ax,Mxacpa` Mjipaip; Vah 8)>/ Vgdg} ci` ]jmgco Iapvjxdgif/ JAM@/ cxg})

JAM@ "8>>2'/ Xamjllai`cpgji je pba JAM@ Mjqimgo ejx Aibcima` Cmma}} ci` Ljxa Aeeampgua Q}a je qhogm ]ampjxGiejxlcpgji/ TM"8>>2'=5\/ JAM@/ ^cxg})

]pcpa ]axugma} Mjllg}}gji je Iav [acoci` "8>>6'/ Pba Fqg`a pj Jiogia ^cxpgmg~cpgji/ vvv)a)fjup)i{*~jogmw*  ~cxpgmg~cpgji*fqg`a,pj,jiogia,~cxpgmg~cpgji)bplo)

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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G)1) OAUAXCFGIF IAV PAMBIJOJFGA] CI@ PBA CXPGMG^CPGUA VAH

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>765

]qxjvgamdg K) "8>>0'/ Pba Vg}`jl je Mxjv`}; Vbw pba Lciw cxa ]lcxpax pbci pba Eav/ @jqhoa`cw)

Pc~}mjpp @) ci` C)@) Vgoogcl} "8>>5'/ Vgdgijlgm}; Bjv Lc}} Mjoochjxcpgji Mbcifa} Auaxwpbgif/ ^jxpejogj/Qigpa` ]pcpa})

Vagihaxfax @) "8>>8'/ ]lcoo ^gama} Ojj}aow Kjgia`; C Qigega` Pbajxw je pba Vah / ^ax}aq} Hjjd} Fxjq~/Mclhxg`fa/ LC)

Vagihaxfax @) "8>>6'/ Auaxwpbgif g} Lg}maoociajq}/ Pgla} Hjjd}/ Iav Wjxd)

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

66

^CXP G 

Mbc~pax 5

^xgimg~oa} pj ]q~~jxp ^xcmpgma

]jqi` ~xgimg~oa} mci bao~ fqg`a ~xcmpgma) Pbg} }bjxp mbc~pax ~xa}aip} c }ap je pai

‟Fqg`gif ^xgimg~oa} ejx J~ai ci` Gimoq}gua ^jogmw Lcdgif“ vbgmb bcua haai

ucog`cpa` hw mjl~cxcpgua ar~axgaima ci` arpai}gua ~jogmw `gcojfqa} cljif

fjuaxilaip jeegmgco} exjl JAM@ lalhax mjqipxga})

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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G)5) ^XGIMG OA] PJ ]Q^^JXP XCMPGMA

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>762

‟]jqi` ~xgimg~oa} mci }pci` pba pa}p je pgla)“Pba Fqg`a pj Jiogia ^cxpgmg~cpgji

]pcpa ]axugma} Mjllg}}gji je Iav [acoci` "8>>6'

]jqi` ~xgimg~oa} mci bao~ fqg`a ~xcmpgma

‟Jia }g{a egp} coo“ g} moacxow ijp ci j~pgji) Pj ha aeeampgua/ j~ai ci` gimoq}gua/ ~jogmwlcdgif lq}p ha c~~xj~xgcpaow `a}gfia` ci` mjiparp,}~amgegm ejx c fguai mjqipxw/ oauao je fjuaxilaip ci` ~jogmw egao`) Cp pba }cla pgla/ c mjlljiow cfxaa` }ap je ~xgimg~oa} mci

fqg`a ~xcmpgpgjiax} vbai `a}gfigif/ gl~oalaipgif ci` aucoqcpgif j~ai ci` gimoq}gua~jogmw lcdgif)

Pbg} }ampgji ~xjug`a} c }ap je xjhq}p ~xgimg~oa} ucog`cpa` hw mjl~cxcpgua ar~axgaimaci` arpai}gua gipaxicpgjico ~jogmw `gcojfqa cljif fjuaxilaip jeegmgco} exjl JAM@lalhax mjqipxga}) Pbaw cxa ci ar~xa}}gji je pba mqlqocpgua ar~axgaima je JAM@ lalhaxmjqipxga} ci` }axua c} c mjllji hc}g} q~ji vbgmb coo mjqipxga} lcw `xcv vbai`a}gfigif ~jogmga}/ ~xjfxclla} ci` lac}qxa} ejx j~ai ci` gimoq}gua ~jogmw lcdgif ci`}axugma `aoguaxw vbgmb cxa c~~xj~xgcpa pj pbagx jvi icpgjico mjiparp) Pba}a ~xgimg~oa} mcibao~ fjuaxilaip} gl~xjua pbagx ~xcmpgma je j~ai ci` gimoq}gua ~jogmw lcdgif c} c laci}pj laap mgpg{ai}‗ bgfb ar~ampcpgji} je pbagx ~jogmw ~axejxlcima ci` `aljmxcpgm

~axejxlcima)Pba }ap je q~`cpa` ~xgimg~oa} ~xa}aipa` baxa "}aa Hjr 5)3' cxa hc}a` ji pba ‟Fqg`gif

~xgimg~oa} ejx }qmma}}eqo giejxlcpgji/ mji}qopcpgji ci` cmpgua ~cxpgmg~cpgji je mgpg{ai} gi~jogmw,lcdgif“ `auaoj~a` pjfapbax vgpb JAM@ lalhax mjqipxga} ci` ~qhog}ba` hw pbaJAM@ gi 8>>3 "JAM@/ 8>>3') ]gima pbagx ~qhogmcpgji/ pba 8>>3 fqg`gif ~xgimg~oa} bcua haaivg`aow mgpa` ci` gimjx~jxcpa` gipj icpgjico ~jogmw fqg`cima) C} pbg} xa~jxp }bjv}/ }jla je pba ~xgimg~oa} bcua ~xjua` ac}gax pj c~~ow pbci jpbax}) Xamjfig}gif pbagx ai`qxgif ucoqa/lalhax} je pba JAM@ ]paaxgif Fxjq~ ji J~ai ci` Gimoq}gua ^jogmw Lcdgif qi`axpjjd pjxaugav/ xaug}a ci` q~`cpa pbal gi pba ogfbp je JAM@ lalhax mjqipxw ar~axgaima)

]qxuaw xa}~ji}a} exjl hjpb fjuaxilaip} ci` M]J} bcua mjiegxla` pba ucog`gpw je pbajxgfgico 8>>3 fqg`gif ~xgimg~oa}) Hc}a` ji `g}mq}}gji} cljif JAM@ lalhax mjqipxga}/pbg} xa~jxp c``} c iav ~xgimg~oa ji ‟gimoq}gji“/ }qh}qla} pba ~xgimg~oa ji ‟jhkampgugpw“qi`ax jpbax bac`gif} ci` jeeax} pba q~`cpa` }ap je pai ‟Fqg`gif ^xgimg~oa} ji J~ai ci`

Gimoq}gua ^jogmw Lcdgif“ c} c mjllji hc}g} ji vbgmb pj c`c~p ~xcmpgma pj acmb mjqipxw‗}mjiparp "}aa Hjr 5)3')

Pbg} }ap je fqg`gif ~xgimg~oa} lcw ha ~qp pj vjxd gi c iqlhax je vcw} ” c} fqg`cimaejx fjuaxilaip ~xcmpgpgjiax}/ c} c hc}g} ejx aucoqcpgji jx }gl~ow c} c pjjo ejx `gcojfqa vgpbmgugo }axucip}/ mgpg{ai}/ hq}gia}}a} ci` mgugo }jmgapw jxfcig}cpgji})

Exjl ~xgimg~oa} pj ~xcmpgma ci` ~xcmpgpgjiax}Pba egx}p }ampgji je pbg} xa~jxp bc} ejmq}a` ji }mj~gif pba lcgi g}}qa}/ ~xjug`gif

mjl~cxcpgua cpc ci` pxai`} ci` ~xa}aipgif pba q~`cpa` ‟Fqg`gif xgimg~oa} ejx J~ai ci`

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G)5) ^XGIMG OA] PJ ]Q^^JXP ^XCMPGMA

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 67

Hjr 5)3) Fqg`gif ~xgimg~oa} ejx j~ai ci` gimoq}gua ~jogmw lcdgif

JAM@ mjqipxga} xamjfig}a pbcp j~ai ci` gimoq}gua ~jogmw lcdgif gimxac}a} fjuaxilaipcmmjqipchgogpw/ hxjc`ai} mgpg{ai}‗ gieoqaima ji `amg}gji} ci` hqgo`} mgugm mc~cmgpw) Cp pba}cla pgla gp gl~xjua} pba aug`aima hc}a ejx ~jogmw lcdgif/ xa`qma} gl~oalaipcpgji mj}p}

ci` pc~} vg`ax iapvjxd} ejx giijucpgji gi ~jogmw lcdgif ci` }axugma `aoguaxw)Pba}a Fqg`gif ^xgimg~oa} bao~ fjuaxilaip} pj gl~xjua pbagx j~ai ci` gimoq}gua ~jogmw

lcdgif c} c laci} pj gl~xjugif pbagx ~jogmw ~axejxlcima ci` }axugma `aoguaxw)

3) Mjllgplaip; Oac`ax}bg~ ci` }pxjif mjllgplaip pj j~ai ci` gimoq}gua ~jogmw lcdgifg} iaa`a` cp coo oauao} ” ~jogpgmgci}/ }aigjx lcicfax} ci` ~qhogm jeegmgco})

8) Xgfbp}; Mgpg{ai}‗ xgfbp} pj giejxlcpgji/ mji}qopcpgji ci` ~qhogm ~cxpgmg~cpgji gi ~jogmwlcdgif ci` }axugma `aoguaxw lq}p ha egxlow fxjqi`a` gi ocv jx ~jogmw) Fjuaxilaipjhogfcpgji} pj xa}~ji` pj mgpg{ai} lq}p ha moacxow }pcpa`) Gi`a~ai`aip juax}gfbpcxxcifalaip} cxa a}}aipgco pj aiejxmgif pba}a xgfbp})

=) Mocxgpw; Jhkampgua} ejx/ ci` oglgp} pj/ giejxlcpgji/ mji}qopcpgji ci` ~qhogm ~cxpgmg~cpgji

}bjqo` ha vaoo `aegia` exjl pba jqp}ap) Pba xjoa} ci` xa}~ji}ghgogpga} je coo ~cxpga}lq}p ha moacx) Fjuaxilaip giejxlcpgji }bjqo` ha mjl~oapa/ jhkampgua/ xaogchoa/xaoaucip/ ac}w pj egi` ci` qi`ax}pci`)

0) Pgla; ^qhogm aifcfalaip }bjqo` ha qi`axpcdai c} acxow gi pba ~jogmw ~xjma}} c} ~j}}ghoapj coojv c fxacpax xcifa je }joqpgji} ci` pj xcg}a pba mbcima} je }qmma}}eqogl~oalaipcpgji) C`asqcpa pgla lq}p ha cucgochoa ejx mji}qopcpgji ci` ~cxpgmg~cpgji pjha aeeampgua)

1) Gimoq}gji; Coo mgpg{ai} }bjqo` bcua asqco j~~jxpqigpga} ci` lqopg~oa mbciiao} pj cmma}}giejxlcpgji/ ha mji}qopa` ci` ~cxpgmg~cpa) Auaxw xac}jichoa aeejxp }bjqo` ha lc`a pjaifcfa vgpb c} vg`a c ucxgapw je ~aj~oa c} ~j}}ghoa)

5) Xa}jqxma}; C`asqcpa egicimgco/ bqlci ci` pambigmco xa}jqxma} cxa iaa`a` ejx aeeampgua~qhogm giejxlcpgji/ mji}qopcpgji ci` ~cxpgmg~cpgji) Fjuaxilaip jeegmgco} lq}p bcuacmma}} pj c~~xj~xgcpa }dgoo}/ fqg`cima ci` pxcgigif c} vaoo c} ci jxfcig}cpgjico mqopqxapbcp }q~~jxp} hjpb pxc`gpgjico ci` jiogia pjjo})

6) Mj”jx`gicpgji; Gigpgcpgua} pj giejxl/ mji}qop ci` aifcfa mgugo }jmgapw }bjqo` ha mj,jx`gicpa` vgpbgi ci` cmxj}} oauao} je fjuaxilaip pj ai}qxa ~jogmw mjbaxaima/ cujg``q~ogmcpgji ci` xa`qma pba xg}d je ‟mji}qopcpgji ecpgfqa)“Mj,jx`gicpgji aeejxp} }bjqo`ijp }pgeoa gigpgcpgua ci` giijucpgji hqp }bjqo` oauaxcfa pba ~jvax je dijvoa`faiapvjxd} ci` mjllqigpga} je ~xcmpgma vgpbgi ci` hawji` fjuaxilaip)

2) Cmmjqipchgogpw; Fjuaxilaip} bcua ci jhogfcpgji pj giejxl ~cxpgmg~cip} bjv pbaw q}a

gi~qp} xamagua` pbxjqfb ~qhogm mji}qopcpgji ci` ~cxpgmg~cpgji) Lac}qxa} pj ai}qxa pbcppba ~jogmw,lcdgif ~xjma}} g} j~ai/ pxci}~cxaip ci` claichoa pj arpaxico }mxqpgiw mcibao~ gimxac}a cmmjqipchgogpw je/ ci` pxq}p gi/ fjuaxilaip)

7) Aucoqcpgji; Fjuaxilaip} iaa` pj aucoqcpa pbagx jvi ~axejxlcima) Pj `j }j aeeampguaowvgoo xasqgxa aeejxp} pj hqgo` pba `alci`/ mc~cmgpw/ mqopqxa ci` pjjo} ejx aucoqcpgif~qhogm ~cxpgmg~cpgji)

3>) Cmpgua mgpg{ai}bg~; ]jmgapga} haiaegp exjl `wiclgm mgugo }jmgapw/ ci` fjuaxilaip} mciecmgogpcpa cmma}} pj giejxlcpgji/ aimjqxcfa ~cxpgmg~cpgji/ xcg}a cvcxaia}}/ }pxaifpbaimgpg{ai}‗ mgugm a`qmcpgji ci` }dgoo}/ c} vaoo c} pj }q~~jxp mc~cmgpw,hqgo`gif cljif mgugo}jmgapw jxfcig}cpgji}) Fjuaxilaip} iaa` pj ar~ojxa iav xjoa} pj aeeampguaow }q~~jxp

cqpjijljq} ~xjhoal,}jougif hw mgpg{ai}/ M]J} ci` hq}gia}}a})

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G)5) ^XGIMG OA] PJ ]Q^^JXP XCMPGMA

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>72>

Gimoq}gua ^jogmw Lcdgif“) Pba xa}p je pbg} xa~jxp gooq}pxcpa} pba}a egi`gif} hw laci} je gi,`a~pb mjqipxw mc}a }pq`ga} je mqxxaip ~xcmpgma "^cxp GG' ci` c mjooampgji je j~gigji ~gama} hwoac`gif fjuaxilaip ci` mgugo }jmgapw ~xcmpgpgjiax} exjl c vg`a xcifa je JAM@ lalhax ci`iji,lalhax mjqipxga} "^cxp GGG') Ar~axgaima gi pba JAM@ lalhax mjqipxga} bc} }bjvipbcp pba ~xcmpgma je j~ai ci` gimoq}gua ~jogmw lcdgif aujoua} c} ~cxp je ci jifjgif

mjiuax}cpgji cljif}p ~jogpgmgci}/ mgugo }axucip}/ mgpg{ai} ci` jpbax }pcdabjo`ax}) Pbg}xa~jxp }aad} pj jeeax c q}aeqo mjipxghqpgji pj pbg} jifjgif `ahcpa)

Vbcpauax pbagx }pcxpgif ~jgip/ fjuaxilaip} gi coo mjqipxga} cxa cp c mxj}}xjc`}) Pj}qmma}}eqoow laap pba ~jogmw mbcooaifa} pbaw ecma xasqgxa} c }bgep exjl ‟fjuaxilaip,c},q}qco“ pj c hxjc`ax fjuaxicima ~ax}~ampgua) Jia vbgmb hqgo`} ji pba pvgi ~goocx} je j~aiia}} ci` gimoq}gji pj `aoguax happax ~jogmw jqpmjla} ci` bgfb sqcogpw ~qhogm }axugma}ijp jiow ejx/ hqp vgpb/ pbagx mgpg{ai})

Xaeaxaima

JAM@ "8>>3c'/ Mgpg{ai} c} cxpiax}; Giejxlcpgji/ Mji}qopcpgji ci` ^qhogm cxpgmg~cpgji gi jogmw Lcdgif/ JAM@/^cxg})

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

23

^CXP GG 

Mc}a ]pq`ga} gi Mgpg{ai

Aifcfalaip 

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GG) GIPXJ@QMPGJI

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 2=

Gipxj`qmpgji

Exjl mjl~cxcpgua pj mjqipxw cicow}g}

Gi c``gpgji pj ~xa}aipgif mjl~cxcpgua `cpc/ fcpbaxa` exjl fjuaxilaip} ci` mgugo}jmgapw jxfcig}cpgji} pbxjqfb sqa}pgjiicgxa}/ pbg} xa~jxp xamjfig}a} pbcp lqmb gi,`a~pbdijvoa`fa mci ha fcgia` hw }pq`wgif mjimxapa arcl~oa} je mgpg{ai aifcfalaip ~xcmpgma}gi geeaxaip mjqipxga} ci` ~jogmw cxac})

Pba 30 mc}a }pq`ga} ~xa}aipa` gi pbg} }ampgji xaeoamp `guax}a mjiparp} ci` ar~axgaima}vgpb mgpg{ai aifcfalaip) Egx}p je coo/ hamcq}a pba mc}a} cxa `xcvi exjl `geeaxaip }pcfa} je pba ~jogmw mwmoa/ }amji`ow hamcq}a pbaw xaeoamp c vg`a ucxgapw je lapbj`} je ~qhogmaifcfalaip/ xcifgif exjl ~cxpgmg~cpjxw hq`fapgif pj pba q}a je jiogia pjjo}) Pbgx`ow/hamcq}a pbaw mjla exjl `geeaxaip oauao} je fjuaxilaip; }jla exjl pba ojmco jx xafgjicooauao/ jpbax} exjl pba icpgjico oauao) Ci` oc}p hqp ijp oac}p/ pba mc}a} mjla exjl lciw`geeaxaip mjqipxga}/ acmb vgpb gp} jvi pxc`gpgji} ci` bg}pjxw je ~qhogm aifcfalaip) Pba}axcifa exjl ]vgp{axoci`/ vgpb gp} ojif}pci`gif pxc`gpgji je `gxamp `aljmxcmw ci` xaeaxai`c/pj Egioci` vbj}a a}pchog}ba` xa~xa}aipcpgua `aljmxcmw g} `g}pgifqg}ba` hw c }pxjif‟mji}qopcpgji mqopqxa“ pj Djxac vbj}a xaocpguaow xamaip ar~axgaima je `aljmxcmw bc} fguai

xg}a pj iqlaxjq} giijucpgua ar~axglaip} gi mgpg{ai aifcfalaip)Copbjqfb `guax}a/ pba mc}a }pq`ga} ecoo gipj ejqx hxjc` pbalcpgm fxjq~}; xafgjico ci`

qxhci `auaoj~laip "Cq}pxcogc/ Mcic`c/ Faxlciw/ Ijxvcw/ QD'4 ojmco ~cxpgmg~cpjxwhq`fapgif "Pqxdaw/ Djxac'4 icpgjico oauao ~cxpgmg~cpjxw ~xjfxclla} "Cq}pxgc/ Egioci`/Excima ci` ]vgp{axoci`' ci` hqgo`gif mc~cmgpw ci` pjjo} ejx aifcfalaip "Pba Iapbaxoci`}/Iav [acoci`/ QD')

Gi}gfbp} exjl ~xcmpgma

Pba}a mjqipxw mc}a }pq`ga} vaxa ~xj`qma` hw lalhax} je pba ]paaxgif Fxjq~/ icpgjicoar~axp} c} vaoo c} hw JAM@ ]amxapcxgcp }pcee ci` }qhlgppa` gi pba egx}p sqcxpax je 8>>2)

Giejxlcpgji ~xjug`a` gi pba mc}a }pq`ga} g} pj ha mji}g`axa` ucog` q~ pj pbcp `cpa)Coo mc}a }pq`ga} cxa hqgop ji pba hc}g} je c }pci`cx` jqpogia/ hqp jia vbgmb oaep cl~oa

ocpgpq`a pj mc~pqxa pba }~amgegm eacpqxa} je c fguai aifcfalaip gigpgcpgua) Pj }gl~ogew pbamjl~cxg}ji hapvaai `geeaxaip mc}a}/ lj}p mc}a} co}j ~xa}aip c pchoa xa~xa}aipgif }jla je pba daw eacpqxa} ci` sqa}pgji} xafcx`gif ~xcmpgma} je mgpg{ai aifcfalaip) Pba}a pchoa} mciha ejqi` pbxjqfbjqp pba mc}a `jmqlaip}/ ci` c }qllcxw je pba}a eacpqxa} je pba }~amgegm~xcmpgma} mci ha ejqi` gi Pchoa GG)3 ji pba ejoojvgif ~cfa)

Copbjqfb pba oglgpa` iqlhax je mc}a} ci` pbagx `guax}gpw lcda} gp gl~j}}ghoa pj `xcv`aegigpgua mjimoq}gji}/ c iqlhax je mjllji eacpqxa} mci ha g`aipgega`;

F

Haiaegp}; Lj}p mc}a} g`aipgew pba haiaegp} je ~qhogm aifcfalaip gi paxl} je gl~xjua`dijvoa`fa ci` gi~qp pj pba `amg}gji lcdgif ~xjma}} ejx fjuaxilaip}/ ci` gimxac}a`cvcxaia}} cljif ~cxpgmg~cip})

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GG) GIPXJ@QMPGJI

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>720

F Mj}p}; Pba mj}p} je xqiigif ci aifcfalaip gigpgcpgua ucxw vg`aow/ `a~ai`gif ji pba pw~aje aifcfalaip lapbj` q}a`/ pba iqlhax je ~aj~oa giujoua` ci` vbapbax ~aj~oa cxaxaglhqx}a` ejx pba mj}p} je pbagx ~cxpgmg~cpgji)

F Xg}d}; ]auaxco mc}a} cmdijvoa`fa` pba xg}d je ijp mc~pqxgif coo ujgma} jx auai c ecgxmxj}},}ampgji je coo ujgma}) ]auaxco mc}a} co}j mgpa pba xg}d je gimxac}gif pbac`lgig}pxcpgua hqx`ai ejx pba jxfcig}gif gi}pgpqpgji) ]jla mc}a} gi`gmcpa pbcp ge pba~xjma}} pcda} pjj ojif/ mji}qopcpgji ecpgfqa lcw }ap gi)

F Gimoq}gji; Aeejxp} pj aifcfa c xa~xa}aipcpgua ~cxp je pba ~j~qocpgji c~~acx pj `geeaxvg`aow) Gi }jla mc}a}/ }~amgegm lac}qxa} cxa qi`axpcdai pj }pxaifpbai ~cxpgmg~cpgjiexjl coo ~cxp} je }jmgapw) Gi jpbax mc}a} pbg} }aal} oa}} je ci g}}qa jx g} ijp ~qx}qa` c} chaiaegp gi gp} jvi xgfbp) Gi }jla mc}a}/ gp vjqo` c~~acx pbcp fjuaxilaip jeegmgco} `j ijpwap xamjfig}a gimoq}gji c} ci g}}qa pj ha c``xa}}a`)

F Aucoqcpgji; Baxa pjj/ ~xcmpgma ucxga} vg`aow) ]jla mc}a} je mgpg{ai aifcfalaip cxaaucoqcpa` hw arpaxico hj`ga}/ }jla hw c mjlhgicpgji je ~cxpgmg~cip} ci` pba

fjuaxilaip qigp xa}~ji}ghoa ejx pba aifcfalaip ~xjma}}) Aucoqcpgji lcw ejmq} ji pba~xjma}} je mgpg{ai aifcfalaip/ ji pba xa}qop}/ ji mj}p} ci` haiaegp} jx ji c mjlhgicpgji)Gi lj}p mc}a}/ pba ejmq} }aal} oglgpa` pj aucoqcpgif pba ~xjma}} vgpb jiow oglgpa`aucoqcpgji je vbapbax ~qhogm aifcfalaip bc} cmpqcoow hxjqfbp chjqp c mbcifa gi ~jogmwjx amg}gji})

 

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G  G   )

G  IP X  J@ Q M P G   JI

E  J M  Q ]  JI M G  P G  [ A I ]  ; ^  QH O G   M A I FC FA LA IP E  JX H A P P A X ^  JO G   M WCI@ ] A X UG   M A  ] ”G   ] H I 7 6  2 , 7 8 , 5 0 , > 0  2  2  5 ,6 ” §

 JA  M @

8  >  >  7 

 2   1 

Pchoa GG)3) Juaxugav je lcgi mbcxcmpaxg}pgm} je pba mjqipxw mc}a }pq`ga}

Xafgjico ci` qxhci `auaoj~laip

Qigpa` Dgi`fjl Ijxvcw Mcic`c Faxlciw Cq}pxcogc

Pj~gm Xafgjico Amjijlgm ]pxcpafwgi Ijxpbac}p Aifoci`

Qxhci ~ociigif gi Pxji`bagl ]aoe,}qeegmgaimw cfai`cgi Iav Hxqi}vgmd

]jmgco ci` }pxqmpqxco gl~xjualaip jeHxalai

^cxpgmg~cpjxw mjllqigpw }qllgp gi^jxp ^bgoog~

Mj}p} C~~xjr) FH^ 81> >>> IJD 3>> >>> "c~~xjr) AQX 38 1>>' MC@ 3>> >>> C~~xjrglcpaow AQX =>> >>>"ucxga} ~ax wacx'

CQ@ 8=>>>> ejx auaip ~oq}

CQ@ 0>>>> ejx ug`aj ~xj`qmpgji)

Xg}d} ” Mji}qopcpgji ecpgfqa” Oj}} je ~qhogm }q~~jxp” Gimxac}a` c`lgig}pxcpgua hqx`ai}

” Oglgpa` ucxgapw je ujgma}

” ^xjma}} `g` ijp coojv aijqfb pglaejx `g}mq}}gji

” Xqoa} ejx `g}mq}}gji qimoacx

” @jlgicpgji je `g}mq}}gji hw }jla~cxpgmg~cip}

” Iji,xa~xa}aipcpgugpw je ~cxpgmg~cip}

ci` pbagx gi~qp” Ijp coo gi~qp mjqo` ha

cmmjllj`cpa`” Oj}} je ljlaipql

” ]q}pcgigif ~cxpgmg~cpgji juax ojif~axgj` je pgla

” Mji}ai}q} ~xgimg~oa "gi}pac` jelckjxgpw' lcda} `amg}gji lcdgifc oaifpbw ~xjma}}

” C }ap je ~xgimg~oa} vaxa q}a` pjlcicfa ci` lgpgfcpa ~jpaipgcoxg}d} 

Haiaegp} ” Iav gi~qp pj }qh}pcipgua g}}qacp bci`

” Gimxac}a` qi`ax}pci`gifje geeaxaip ~jgip} je ugavji }qh}pcipgua g}}qa

” C`ugma exjl ~ciao ~xjug`a`pj pba lqigmg~cogpw

” Happax qi`ax}pci`gifje ~ociigif g}}qa} ejx ~cxpgmg~cip}

” Gimxac}a` cvcxaia}} cljiffaiaxco ~qhogm

” Ojif paxl lj`ao ejx aifcfalaipvc} mxacpa`

” ]pxaifpbaia` }jmgco mjba}gji ci`happax sqcogpw je ogea

” C``a ucoqa ejx mgpw cqpbjxgpga}

” Al~jvaxa` xa}g`aip}

” Ejqx ciiqco cmpgji ~oci} vaxa `xcvi

q~ ejx pba 8>>6,8>36Mgpwje ^jxp ^bgoog~ Mjllqigpw ^oci 

Gimoq}gji ” 3 > > > }pcdabjo`ax} giujoua`” Lj}pow ar~axp} ci`*jx }pcdabjo`ax}/” Ij }~amgegm aeejxp

pj fqcxcipaa c xa~xa}aipcpgji jepba faiaxco ~qhogm

” Giugpcpgji pj ~cxpgmg~cpa vc} }aip pjxci`jl }aoampgji

” ]aoampgji lc`a }qxa pbcp asqcoiqlhax je lai ci` vjlai/`geeaxaip cfa fxjq~} ci` gibchgpcip}

je `geeaxaip ~cxp} je pba mgpw vaxagiujoua`

” Bqi`xa`} je ~aj~oa giujoua`” Mgpg{ai}/ hq}gia}}/ IFJ}/

lcxfgicog{a` fxjq~}

”Pba }lcoo }g{a ci` }pxjifmjllqigpw iapvjxd je IavHxqi}vgmd vc} bao~eqo gi xamxqgpgif~cxpg~cip}

” Hapvaai 0> ci` 2> ~aj~oa exjlhq}gia}}/ xa}g`aip}/ apm)

”Juaxxa~xa}aipcpgji je vjlai/qi`axxa~xa}aipcpgji

je gllgfxcip} 

” Chjqp 61> ~aj~oa exjlcoo vcod} je ogea xa~xa}aipgifpba `guax}gpw je pba ^jxp ^bgoog~mjllqigpw)

Aucoqcpgji ” Mcxxga` jqp hw gi`a~ai`aipmji}qopcimw

” Mcxxga` jqp hw gi`a~ai`aipxa}acxmbax}

” Ijp aucoqcpa` ” Mcxxga` jqp hw 8arpaxicogi}pgpqpgji}

i)c)

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G  G   )

G  IP X  J@ Q M P G   JI

E  J M  Q ]  JI M G  P G  [ A I ]  ; ^  QH O G   M A I FC FA LA IP E  JX H A P P A X ^  JO G   M WCI@ ] A X UG   M A  ] ”G   ] H I 7 6  2 , 7 8 , 5 0 , > 0  2  2  5 ,6 ” §

 JA  M @

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Juaxugav je lcgi mbcxcmpaxg}pgm} je pba mjqipxw mc}a} }pq`ga} "mjip)'

Icpgjico ~cxpgmg~cpjxw ~xjfxclla} Hqgo`gif mc~cmgpw ci` pjjo} ejx aifcfalaip

]vgp{axoci` Iav [acoci` Pba Iapbaxoci`} Qigpa` Dgif`jl

Pj~gm ]pci`cx`g{a` }qxuaw} ji ujpax habcugjqx Jiogia ^cxpgmg~cpgji ^xjkamp ]pci`cx`} ejx ~qhogm aifcfalaip Hqgo`gif mc~cmgpw ejx mgpg{ai aifcfalaip

Mj}p} C~~xjr) AQX 38> >>> ~ax wacx ]pcee mj}p} i)c) i)c)

Xg}d}  i)c) ” Q}a je c vgdg c} c ~ocpejxl ejx `xcepgiffjuaxilaip ~jogmw ~j}a` xg}d} je; ojvpcda,q~ c} qieclgogcx ~ocpejxl/ ~jpaipgcoowjeeai}gua mjllaip}/ oglgpa` mc~cmgpwpj xacmp pj ujoqla je mjllaip})

” Ocmd je cfxaa` sqcogpw }pci`cx`} ejx pba`a}gfi ci` aramqpgji je mgpg{ai aifcfalaip~xjma}}a} ij moacx lac}qxa je pba gl~cmp jemgpg{ai aifcfalaip ji `amg}gji,lcdgif

” Eav ejxlco aucoqcpgji} fjj` ci` hc` ~xcmpgmaijp mc~pqxa` ci` `g}}algicpa` }dgoo} ci` ar~axgaima cxa oj}p pbxjqfb }pcee pqxijuax

Haiaegp} ” Xa}qop} mci gl~xjua qi`ax}pci`gif je vbwc fguai ~xj~j}co g} xakampa`4 bao~} Fjuaxilaip gl~xjua gp} giejxlcpgji ~jogmw

” H ap pax sqcogpw ~jogmw fqg`cima ci` mjipxghqpa`pj ej}paxgif c }q}pcgichoa mjllqigpwje ~xcmpgma

” B gfbax ~xjea}}gjico }pci`cx`} gi ~qhogmaifcfalaip ai}qxa fxacpax gl~cmp

” ^qhogm }axucip} cxa happax choa pj; g`aipgewvbai ci` bjv pj mji}qop4 bjv pjmjllg}}gji/ ljigpjx ci` aucoqcpa ~qhogmaifcfalaip araxmg}a}

Gimoq}gji ” ]qxuaw pcda} xa~xa}aipcpgua }cl~oa} jexjqfbow 3 >>> aogfghoa ujpax}

” ]qmma}}eqo gi juaxmjlgif hcxxgax} je pglaci` `g}pcima fguai jiogia ~ocpejxl

” Oa}} }qmma}}eqo gi gimoq`gif ~ax}~ampgua} exjl geeaxaip mjllqigpga}

i)c) ” C iqlhax je gigpgcpgua} cxa qi`axvcw pj hqgo`mc~cmgpw cljif mgpg{ai} "a)f) pj q~,}dgoo/aimjqxcfa ci` al~jvax mgpg{ai}4 `alw}pgew~jogmw ~xjma}}a}'

Aucoqcpgji ” ]qxuaw ~xjug`a} ojifgpq`gico `cpc }gima3766ejx pba aucoqcpgji je ~j~qocx ~cxpgmg~cpgji

cp pba ea`axco oauao

” Gigpgco aucoqcpgji je pba vgdg mji`qmpa`}jji cepax ocqimb

” Pba ~xjkamp aucoqcpa} 6 ~xjkamp} gi`a~pbci` gimoq`a} c vah,hc}a` sqa}pgjiicgxaje }auaxco bqi`xa` ~xjkamp oac`ax} 

i)c)

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

27

Xafgjico ci` Qxhci @auaoj~laip

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

73

^CXP GG 

Mbc~pax 6

Hqgo`gif Eqpqxa ]maicxgj} ejx Xafgjico@auaoj~laip gi Ijxpbac}p Aifoci`/

Qigpa` Dgif`jl

hw

Oaa Lg{aoo/ @gxampjxcpa ejx ^qhogm Fjuaxicima ci` Paxxgpjxgco @auaoj~laip/ JAM@

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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GG)6) HQGO@GIF EQPQXA ]MAICXGJ] EJX XAFGJICO @AUAOJ^LAIP GI IJXPBAC]P AIFOCI@/ QIGPA@ DGIF@JL

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>778

Gipxj`qmpgji

Xafgjico `auaoj~laip ~jogmw gi JAM@ mjqipxga} jepai ejmq}a} ji g`aipgewgif ci`~xjljpgif }jqxma} je xafgjico mjl~apgpguaia}} gi jx`ax pj cmbgaua ci` }q}pcgi amjijlgmfxjvpb) Cppaipgji g} fguai pj `auaoj~gif lqopg,}ampjx/ ~ocma,hc}a` ~jogmw ~cmdcfa} pbcphqgo` ji c ojmcpgji‗} ai`jfaijq} c}}ap} pj mqopgucpa/ cppxcmp ci` xapcgi ~xj`qmpgua egxl})^ociigif ejx }qmb xafgjico `auaoj~laip gimxac}gifow giujoua} icpgjico/ xafgjico ci` ojmcofjuaxilaip}/ c} vaoo c} jpbax }pcdabjo`ax}/ vgpb pba maipxco fjuaxilaip pcdgif c oa}}`jlgicip xjoa pbci gi pba ~c}p) Pba xa}qop g} ci c~~xjcmb pj ~jogmw lcdgif pbcp ~xgjxgpg}a}

ojmco dijvoa`fa/ c}}ap} ci` ~jpaipgco ejx fxjvpb) Pbg} mc}a }pq`w arclgia} jia c~~xjcmbpj xafgjico amjijlgm ~ociigif pbcp pjjd mjimxapa }pa~} pj xauaco ci` gimjx~jxcpa pbg} ojmcodijvoa`fa; c ~xjkamp gi pba QD mcooa` ]bc~gif Bjxg{ji} gi pba Ijxpb Ac}p/ jx ]BgIA)

]bc~gif Bjxg{ji} gi pba Ijxpb Ac}p "]BgIA'

]gima 3776/ }pxjif al~bc}g} bc} haai ~ocma` ji `aujoqpgji ci` `amaipxcog}cpgji je ~jogmw lcdgif ci` gl~oalaipcpgji gi pba QD pbxjqfb iavow mxacpa` xafgjico hj`ga}) Pbg}gimoq`a` pba mxacpgji je igia Xafgjico @auaoj~laip Cfaimga} "X@C}' ejx pba agfbp Aifog}bxafgji} ~oq} Fxacpax Oji`ji vbj}a fjco} gimoq`a aibcimgif xafgjico amjijlgm`auaoj~laip ci` mjl~apgpguaia}}) Pba X@C} `j }j/ gi ~cxp/ hw oac`gif pba `auaoj~laip je 

c Xafgjico Amjijlgm ]pxcpafw "XA]' gi mj,j~axcpgji vgpb xafgjico ci` }qh,xafgjico ~cxpiax}gi pbagx xafgji} auaxw pbxaa wacx})

Pba Xafgjico Amjijlgm ]pxcpafw g} c hoqa~xgip ejx amjijlgm ~ociigif ci``auaoj~laip) Gp ocw} jqp pba xafgji‗} lcgi amjijlgm `auaoj~laip ~xgjxgpga}/ jeeax} c}pxcpafgm c}}a}}laip je pba mbcooaifa} ci` j~~jxpqigpga} ecmgif pba xafgji/ ci` ~xjug`a} cexclavjxd vgpbgi vbgmb }pcdabjo`ax} mci cmp) @auaoj~gif pbg} `jmqlaip g} gipai`a` pj hac ~cxpgmg~cpjxw ~xjma}}) Gi 8>>=/ Jia IjxpbAc}p/ pba X@C ejx pba ijxpbac}p je Aifoci`/ocqimba` ]BgIA/ c 30,ljipb ~xjma}} pbcp mjl~oalaipa` pba pxc`gpgjico xa}acxmb ci`mji}qopcpgji ~xjma}} q}a` pj `auaoj~ pba XA])

]BgIA vc} c eqpqxa},}maicxgj hqgo`gif ~xjkamp gipai`a` pj pcda c`ucipcfa je ojmcodijvoa`fa ci` mxacpa hqw,gi ejx pba xafgjico amjijlgm }pxcpafw gi pba Ijxpb Ac}p xafgji)Pba 8>>8 XA] bc` haai `auaoj~a` q}gif ljxa pxc`gpgjico ~ociigif }pxcpafga}/ ci` ]BgIAxa~xa}aipa` c iav c~~xjcmb gipai`a` pj mc~pqxa c hxjc`ax }~ampxql je ugav} pbci gi pba~c}p) Gp} ~qx~j}a vc} pvj,ejo`; pj `gxampow giejxl ‟Oac`gif pba Vcw“/ pba 8>>5 XafgjicoAmjijlgm ]pxcpafw/ ci` pj aimjqxcfa cmpjx} gi pba xafgji pj pcda mjooampgua xa}~ji}ghgogpwejx pba eqpqxa)

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GG)6) HQGO@GIF EQPQXA ]MAICXGJ] EJX XAFGJICO @AUAOJ^LAIP GI IJXPBAC]P AIFOCI@/ QIGPA@ DGIF@JL

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 7=

^xjkamp gl~oalaipcpgji

Pba ~xjkamp/ gi}pgfcpa` ci` eqi`a` hw Jia IjxpbAc}p vc} mji`qmpa` vgpb }qh}pcipgco}q~~jxp exjl c mji}qopcimw/ c} vaoo c} c mjllqigmcpgji} egxl) Pba ~xjma}} vc} jxfcig}a`cxjqi` }gr pacl} je cmpjx};

F C ^xjkamp Pacl je 1 eqoo,pgla }pcee vgpbgi Jia IjxpbAc}p pbcp oa` ci` lcicfa` pba~xjma}})

F C Lcicfalaip Fxjq~ mjl~j}a` je ~ax}jiiao exjl Jia IjxpbAc}p ci` pbagx ~cxpiax})

F Ci Jeegmax} Fxjq~ mjl~j}a` gi`gug`qco} vbj ‟pa}pa`“ pba `geeaxaip ~bc}a} je pba ~xjkamp)

F C ]maicxgj Pacl mjl~j}a` je 38> }pcdabjo`ax} exjl cxjqi` pba xafgji pbcp ~ocwa` pbamaipxco xjoa gi pba }pxcpafgm mjiuax}cpgji xafcx`gif daw `xguax}/ eqpqxa }maicxgj}/ pba

}pxcpafgm gl~ogmcpgji}/ pba XA] ci` eqpqxa cmpgji}) Pba pacl vc} ~qx~j}aeqoow }aoampa`/ocxfaow hw giugpcpgji/ pj ai}qxa c hxjc` xa~xa}aipcpgji je pba gi`gug`qco} ci`jxfcig}cpgji} gi pba xafgji)

F C Xafgjico Mjqimgo mji}g}pgif je bgfb,~xjegoa gi`gug`qco} giugpa` exjl cmxj}} pba xafgjipbcp ~xjug`a` }pxcpafgm fqg`cima pj pba ]BgIA ~xjma}} ci` j~aia` `jjx} pj ucxgjq}jxfcig}cpgji}) Pba Mjqimgo vc} mbcgxa` hw pba Xafgjico @gxampjx je pba FjuaxilaipJeegma je pba Ijxpb Ac}p/ ci` gimoq`a` }aigjx aramqpgua} exjl pba ~xgucpa }ampjx/ujoqipcxw }ampjx ci` cmc`algm})

F Mjipcmp fxjq~} je gl~jxpcip jxfcig}cpgji} pbcp mjqo` c`ug}a pba ~xjma}} ci` mjiegxlxa}acxmb egi`gif})

Pba ~xglcxw pjjo ejx aifcfgif }pcdabjo`ax} vc} c }axga} je vjxd}bj~} bao` pj `auaoj~eqpqxa }maicxgj} ci` c xaocpa` `amg}gji,lcdgif exclavjxd) Gi coo/ 31 vjxd}bj~} vaxa

Pchoa 6)3) ]BgIA; Daw mbcxcmpaxg}pgm}

Mj}p} Pba ~xjkamp g} a}pglcpa` pj bcua mj}p c~~xjrglcpaow FH^ 81> >>>) Pbg} gimoq`a} pba eaa ~cg` pj jia mji}qopcimw"FH^ 3=> >>>'/ c} vaoo c} pba mj}p} je jxfcig}gif laapgif}/ egua eqoo,pgla }pcee pgla/ pxcuao mj}p}/ apm)

Xg}d} C iqlhax je mbcooaifa} vaxa cipgmg~cpa` ci` aimjqipaxa` gi pba gl~oalaipcpgji je ]BgIA;F Vgpb ci arpai`a` ~xjma}} je 30,ljipb}/ pba ~xjkamp xci pba xg}d je mji}qopcip ecpgfqa) Bjvauax/ c} c mjl~oapaow iav

araxmg}a/ gp vc} choa pj xacmb jqp pj iav cmpjx} ci` aifcfa }pcdabjo`ax} gi iav vcw} pbcp bao~a` lgpgfcpa pba ecpgfqapbcp lgfbp bcua haai aimjqipaxa` q}gif c ljxa pxc`gpgjico ~xjma}}) Gi c``gpgji/ xaowgif ji c mjxa pacl je38> gi`gug`qco} pj ljua pba ~xjma}} ejxvcx` lacip pbcp cppxgpgji je c eav gi`gug`qco} vc} ijp arma~pgjicoow mj}pow)

F Pba ~xjkamp co}j xci pba xg}d je oj}gif }q~~jxp ge vc} }aai pj ha `aocwgif ~ociigif aeejxp} qiiama}}cxgow) C mbcifaje c`lgig}pxcpgji lg`vcw pbxjqfb pba ~xjma}} lacip "xa'}amqxgif }aigjx lcicfalaip }q~~jxp)

F Egicoow/ pba ~xjkamp `g` gimxac}a pba c`lgig}pxcpgua hqx`ai ji Jia IjxpbAc}p }pcee ” xasqgxgif egua eqoo,pgla }pceeci` pc~~gif pba pgla je jpbax lalhax} je pba Jia IjxpbAc}p }pxcpafw pacl)

Haiaegp} ]BgIA gieoqaima` pba Ijxpb Ac}p Xafgjico Amjijlgm ]pxcpafw "XA]' gi pbxaa vcw};F Egx}p/ gp bgfbogfbpa` cxac} vbaxa pba ~xaugjq} }pxcpafw eaoo }bjxp)F ]amji`/ agfbp ~xgjxgpw cxac} g`aipgega` hw ]BgIA mjipxghqpa` pj pba }pxqmpqxa je pba iav XA]) Mxa`gp g} co}j fguai

pj ]BgIA ejx xauacogif pba gl~jxpcima je ‟Hq}gia}}/ ^aj~oa ci` ^ocma“/ pba pbala} cxjqi` vbgmb pba XA]

ci` xaocpa` `jmqlaip} cxa jxfcig}a`)F Egicoow/ pbaxa g} }jla }qffa}pgji pbcp pba ~xjma}} ~q}ba` pba hjqi`cxga} je pbgidgif chjqp amjijlgm `auaoj~laip

gi pba xafgji)Pbaxa g} co}j c ~axma~pgji pbcp hxgifgif pjfapbax }pcdabjo`ax} pbcp vaxa qiogdaow pj laap gi jpbax mgxmql}pcima}

pj armbcifa je g`ac} c``a` ucoqa gi paxl} je qi`ax}pci`gif je `geeaxaip ~jgip} je ugav ji xafgjico `auaoj~laip)

Gimoq}gji Pba ~xjkamp aifcfa` juax 3 >>> }pcdabjo`ax} gi gipaxugav}/ vjxd}bj~} ci` ~xa}aipcpgji} xafcx`gif pba g}}qa} ci` `xguax} gl~cmpgif pba xafgji ci` gp} amjijlgm `auaoj~laip) ]BgIA aifcfa` jx xacmba` pba ~xgucpa/ ~qhogm ci`ujoqipcxw }ampjx}/ c} vaoo c} cmc`algm}/ }pq`aip}/ ecgpb mjllqigpga} ci` jpbax}) Ij }~amgegm lambcig}l} vaxa ~qpgi ~ocma pj fcpbax j~gigji} exjl gi`gug`qco mgpg{ai}/ copbjqfb pba ~xjkamp vah }gpa og}pa` c pjoo,exaa ~bjia ogia pbcp ogida`pba ~qhogm vgpb lalhax} je pba ^xjkamp Pacl)

Aucoqcpgji Pba ~xjkamp vc} aucoqcpa` }bjxpow cepax mjl~oapgji hw ci gi`a~ai`aip mji}qopcimw) Pba xa}qop} je pba aucoqcpgji cxa~qhogmow cucgochoa)

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GG)6) HQGO@GIF EQPQXA ]MAICXGJ] EJX XAFGJICO @AUAOJ^LAIP GI IJXPBAC]P AIFOCI@/ QIGPA@ DGIF@JL

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>770

mji`qmpa` vgpb pba ]maicxgj Pacl gi vbgmb pba `xguax} ci` eqpqxa }maicxgj} vaxa `aegia`ci`*jx xaegia`/ pba 8>>8 XA] vc} }pxcpafgmcoow xaugava`/ ci` cmpgji} ejx pba eqpqxa vaxa~xj~j}a`) Pba}a ~xjug`a` pba ejqi`cpgji ejx pba }bcxa` ug}gji ejx 8>35 vbgmb alaxfa`exjl pba ~xjkamp)

Pba vjxd}bj~} vaxa mjl~oalaipa` hw gipaxugav}/ ~xa}aipcpgji} ci` giejxlcpgji`g}}algicpgji cmpgugpga};

F Gipaxugav}; ^xgjx pj qi`axpcdgif vjxd}bj~}/ pba ^xjkamp Pacl ocqimba` ]BgIA hwmji`qmpgif c~~xjrglcpaow 8=> gipaxugav}) Pba ~qx~j}a je pba gipaxugav} vc} pj xauacoojmco ~ax}~ampgua} ci` dijvoa`fa xafcx`gif pba g}}qa} ci` `xguax} ceeampgif pba xafgjici` gp} eqpqxa amjijlgm `auaoj~laip) Pba}a }pcdabjo`ax}/ vbj vaxa g`aipgega` ocxfaowpbxjqfb ~ax}jico mjipcmp} ci` vaxa ejxlcoow giugpa` pj ~cxpgmg~cpa/ gimoq`a` hjpbgi`gug`qco} exjl pba Ijxpb Ac}p xafgji/ c} vaoo c} ~aj~oa exjl jqp}g`a pba xafgji vbjmjqo` ~xjug`a ci arpaxico ugav)

F ^xa}aipcpgji}; Juax pba mjqx}a je pba ~xjma}} pba ^xjkamp Pacl co}j ~xjug`a` juax

3=> ~xa}aipcpgji} ci` gipaxcmpgua }algicx} ejx c ucxgapw je fxjq~} cmxj}} coo }ampjx} gijx`ax pj ai}qxa pbcp }pcdabjo`ax} xalcgia` aifcfa` pbxjqfbjqp) Fxjq~} xcifa` exjlocxfa/ gieoqaipgco jxfcig}cpgji} pj ~xgucpa egxl} pj bgfb }mbjjo }pq`aip} pj fxc}}xjjp}mjllqigpw fxjq~}/ ci` qopglcpaow aifcfa` juax 6>> gi`gug`qco}) Pba}a }a}}gji} vaxa clambcig}l ejx pa}pgif ci` pcgojxgif pba egi`gif} alaxfgif exjl pba vjxd ~xjma}})

F Giejxlcpgji `g}}algicpgji; Giejxlcpgji chjqp pba ]BgIA ~xjma}} vc} lc`a cucgochoajiogia pbxjqfb c vah }gpa pbcp mjipcgia` giejxlcpgji chjqp pba ~xjkamp ci` ogid} pj clalhax}bg~,jiow ~jxpco vbaxa ‟]BgIA Mjllqigpga}“ mjqo` cmma}} ~xjkamp xa~jxp}/hcmdfxjqi` giejxlcpgji/ xa}acxmb egi`gif} ci` c ejxql ejx ~j}pgif mjllaip} ci`sqa}pgji}) Pba vah }gpa vc} mjl~oalaipa` hw pba ]BgIA Giejxlcpgji Ogia/ c pjoo,exaa

~bjia ogia pbcp ogida` pba ~qhogm vgpb lalhax} je pba ^xjkamp Pacl)Juaxcoo/ pba ~xjkamp aifcfa` juax 3 >>> }pcdabjo`ax} gi gipaxugav}/ vjxd}bj~} ci`

~xa}aipcpgji} xafcx`gif pba g}}qa} ci` `xguax} gl~cmpgif pba xafgji ci` gp} amjijlgm`auaoj~laip) ]BgIA aifcfa` jx xacmba` pba ~xgucpa/ ~qhogm ci` ujoqipcxw }ampjx}/ c} vaooc} cmc`algm}/ }pq`aip}/ ecgpb mjllqigpga} ci` jpbax}) Pba xg}d pbcp jqpmjla} vjqo` ijpha }qeegmgaipow xa~xa}aipcpgua je xafgjico }pcdabjo`ax} vc} bacugow cipgmg~cpa`) ]qh}pcipgcopgla vc} }~aip pxwgif pj ai}qxa c `guax}gpw je ~cxpgmg~cip} hw arpai`gif giugpcpgji} pj~cxpgmg~cpa pj }~amgegm gi`gug`qco} ci` jxfcig}cpgji}/ c} vaoo c} ~xa}aipgif pba ]BgIA~xjma}} pj c} lciw }pcdabjo`ax fxjq~} c} ~j}}ghoa)

Pba egi`gif} exjl ]BgIA vaxa auaipqcoow }wipba}g}a` ci` pxci}lgppa` pj Jia

IjxpbAc}p X@C ejx gimjx~jxcpgji gipj pba Xafgjico Amjijlgm ]pxcpafw) Gi c``gpgji pj pba]BgIA ~xjma}}/ pba `xcep amjijlgm }pxcpafw vc} ejxlcoow }qhlgppa` ejx ~qhogm xaugav gixafgji,vg`a mji}qopcpgji ~xjma}} oc}pgif exjl Kqia pbxjqfb Cqfq}p 8>>1)+

Lcicfgif ‟xg}d}“

C iqlhax je mbcooaifa} vaxa cipgmg~cpa` ci` aimjqipaxa` gi pba gl~oalaipcpgji je ]BgIA) Ji pba jia bci`/ c} ci arpai`a` 30,ljipb ~xjma}}/ jxfcig}ax} xci pba xg}d je aimjqipaxgif mji}qopcpgji ecpgfqa) Ji pba jpbax bci`/ c} c mjl~oapaow iav araxmg}a/ ]BgIAvc} choa pj xacmb jqp pj iav cmpjx} ci` aifcfa }pcdabjo`ax} gi iav vcw} pbcp mjqo`juaxmjla pba mji}qopcpgji ecpgfqa pbcp lgfbp bcua haai aimjqipaxa` bc` c ljxa

+ Pbg} mji}qopcpgji ~xjma}} gimoq`a` j~~jxpqigpga} ejx ~qhogm ci` pbgx` }ampjx cfaimga}/ hq}gia}}a}ci` mgpg{ai} pj cppai` ocxfa,}mcoa auaip} ci` pj ~xjug`a vxgppai eaa`hcmd ji pba XA])

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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GG)6) HQGO@GIF EQPQXA ]MAICXGJ] EJX XAFGJICO @AUAOJ^LAIP GI IJXPBAC]P AIFOCI@/ QIGPA@ DGIF@JL

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 71

pxc`gpgjico ~xjma}} haai gl~oalaipa`/ c} gi pba ~c}p) Vgpb c ]maicxgj Pacl je 38>/ pba oj}}je c bci`eqo je gi`gug`qco ~cxpgmg~cip} vc} co}j oa}} mj}pow pj pba ~xjma}} pbci gp mjqo` bcuahaai bc` pba pacl iqlhaxa` => jx 0> gi`gug`qco})

Vgpb gp} arpai`a` pglaogia/ pba ~xjkamp co}j xci pba xg}d je oj}gif }q~~jxp ge vc} }aaipj ha `aocwgif ~ociigif aeejxp} qiiama}}cxgow) C mbcifa je c`lgig}pxcpgji cp Jia IjxpbAc}plg`vcw pbxjqfb pba ]BgIA ~xjma}} lacip "xa'}amqxgif }aigjx lcicfalaip }q~~jxp ”gl~jxpcip ejx pba ~xjkamp‗} }qmma}})

Egicoow/ pba xg}d pbcp jqpmjla} vjqo` ijp ha }qeegmgaipow xa~xa}aipcpgua je xafgjico}pcdabjo`ax} vc} bacugow cipgmg~cpa`) Pgla vc} }~aip xa}acxmbgif pba xafgjicojxfcig}cpgji} ci` daw cmpjx} gi pbj}a jxfcig}cpgji} pj `apaxlgia vbj pai`a` pj haxa~xa}aipa` exasqaipow jx giexasqaipow) ]jla gi`gug`qco} c}da` ge pbaw mjqo` ~cxpgmg~cpa gi]BgIA/ hqp lj}p jpbax} vaxa giugpa` `gxampow pj ai}qxa hjpb `aljfxc~bgm ci` ~xjea}}gjico`guax}gpw) Pbaw vaxa aimjqxcfa` ~xjug`a pbagx ~ax}jico ~ax}~ampgua}/ xcpbax pbci pjxa~xa}aip c ~cxpgmqocx fxjq~ jx ~j}gpgji)

Gl~cmp je ]BgIA

C }qh}pcipgco cljqip je pgla vc} }~aip ji pba ]BgIA ~xjma}}/ g`aipgewgif `xguax}/ ci`hqgo`gif ci` pa}pgif eqpqxa }maicxgj}) Aeejxp} vaxa lc`a pj g`aipgew ci` gimoq`a c vg`axcifa je }pcdabjo`ax}/ pj daa~ pbal aifcfa`/ ci` pj gimjx~jxcpa pbagx pbgidgif gipj pba]BgIA ~xjma}} ci` ~xj`qmp}) Cepax 30 ljipb} ci` c~~xjrglcpaow FH^ 81> >>>/ gp g}gl~jxpcip pj dijv ge pba ~xjkamp cmbgaua` gp} fjco}) @g` ]BgIA bcua ci gl~cmp ji pba`auaoj~laip je pba pbgx` Xafgjico Amjijlgm ]pxcpafw gi pba IjxpbAc}p/ ‟Oac`gif pba Vcw“:@g` gp aimjqxcfa xafgjico cmpjx} pj pcda mjooampgua xa}~ji}ghgogpw ejx pba eqpqxa:

Cmmjx`gif pj pba ~xjkamp aucoqcpgji/ ]BgIA gieoqaima` pba XA] gi pbxaa vcw};

F Egx}p/ gp bgfbogfbpa` cxac} vbaxa pba ~xaugjq} Xafgjico Amjijlgm ]pxcpafw "‟Xacog}gif Jqx^jpaipgco“' eaoo }bjxp) Pba ocmd je cppaipgji pj pba g}}qa je oac`ax}bg~/ pba givcx`,ojjdgifejmq}/ pba ocmd je ~xgjxgpg}cpgji/ ci` ocmd je al~bc}g} ji `g}pgimp xafgjico c}}ap} ci`j~~jxpqigpga} gi pba egx}p XA] vaxa }qh}asqaipow c``xa}}a` gi ‟Oac`gif pba Vcw“)

F ]amji`/ agfbp ~xgjxgpw cxac} g`aipgega` hw ]BgIA mjipxghqpa` pj pba }pxqmpqxa je pba xaug}a`XA]) Mxa`gp g} co}j fguai pj ]BgIA ejx xauacogif pba gl~jxpcima je ‟Hq}gia}}/ ^aj~oa ci`^ocma“ ” pba pbala} cxjqi` vbgmb pba XA] ci` xaocpa` `jmqlaip} cxa jxfcig}a`)

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q}aeqoia}} je ]BgIA g} eqxpbax xaeoampa` gi pba xaeaxaima} pj pba ~xjma}} ci` jqpmjla} gilqopg~oa Jia IjxpbAc}p }pxcpafw `jmqlaip}/ }qmb c} gp} 8>>1,8>>2 Mjx~jxcpa ^oci)

Gi c``gpgji pj mjipxghqpgif pj pba XA]/ ]BgIA vc} gipai`a` pj hqgo` c }ai}a je xafgjicojviax}bg~ ejx eqpqxa amjijlgm `auaoj~laip) Pba aucoqcpgji ~jgip} pj ~j}gpgua aeeamp} je ]BgIA ji }pxcpafgm pbgidgif je ~cxpgmg~cip} ci` pba ucoqa je hxgifgif pjfapbax c `guax}gpw je }pcdabjo`ax} ejx pba ~qx~j}a} je oacxigif ci` armbcifa je g ac}) Pba 8>>1,8>>2 Mjx~jxcpa^oci ijpa} pbcp ]BgIA ‟bc} co}j cmpa` c} c lckjx mcpcow}p ejx mxj}},}ampjxco iapvjxdgif“ci` fja} ji pj ijpa pbcp pba ~xjkamp qi`ax}mjxa` pba mjipgiqa` iaa` pj hqgo` mjlljiqi`ax}pci`gif/ ocifqcfa ci` oac`ax}bg~ cmxj}} }ampjx} ejx amjijlgm `auaoj~laip)Gi`gug`qco} vbj ~cxpgmg~cpa` gi pba vjxd}bj~} jepai vjqo` ijp bcua lap qi`ax q}qcomgxmql}pcima}/ oac`gif pj gl~jxpcip armbcifa je ugav}) Bjvauax/ ]BgIA‗} ojifax paxlaeeamp} ji pba cmpgugpga} je xafgjico }pcdabjo`ax} cxa oa}} vaoo,`jmqlaipa`)

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GG)6) HQGO@GIF EQPQXA ]MAICXGJ] EJX XAFGJICO @AUAOJ^LAIP GI IJXPBAC]P AIFOCI@/ QIGPA@ DGIF@JL

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>775

Aujoqpgji je ]BgIA

Gi @amalhax 8>>1/ ]BgIA laxfa` vgpb c ~xjfxclla eqi`a` hw pba "ejxlax' QD@a~cxplaip je Pxc`a ci` Gi`q}pxw mcooa` Ejxa}gfbp pj mxacpa Eqpqxa Lcppax}/ c }pxcpafgmeqpqxa} mji}qopcimw j~axcpgif gi pba xafgji) ]~giigif jee pba ]BgIA ~xjma}} lacip }bgepgif

pba mc~cmgpw ci` dijvoa`fa `auaoj~a` c} ~cxp je pba xafgjico mji}qopcpgji ~xjma}} cvcwexjl Jia IjxpbAc}p) Bjvauax/ Eqpqxa Lcppax} mjipgiqa} pj mjoochjxcpa ji lqopg~oa ~xjkamp}vgpb pba X@C vbgoa co}j vjxdgif vgpb ~qhogm/ ~xgucpa/ ci` ujoqipcxw jxfcig}cpgji} gi pbaxafgji) Jia Ijxpbac}p ~xjug`a} ~cxpgco eqi`gif pj Eqpqxa Lcppax})

Xaeaxaima}

Exjipogia Mji}qopcip} "8>>1'/ ‟Aucoqcpgji je ]BGIA Xa~jxp ejx Jia IjxpbAc}p“/ vvv)jiaijxpbac}p)mj)qd* ogh*og@jviojc`*8768 ]BGIA!8>aucoqcpgji!8>xa~jxp!8>EGICO)~`e:MEG@<5025158%MEPJDAI<==>20850/cmma}}a` Kqow 8>>6)

Eqpqxa Lcppax} "i)`)'/ vvv)eqpqxalcppax})jxf)qd / cmma}}a` ]a~palhax 8>>6)

Lg{aoo/ O) "8>>6'/ Paoa~bjia gipaxugav vgpb ) ]bcda}bcep/ 6 ]a~palhax)

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JAM@ "i)`) ' / Xafgjico @aua oj~laip / vvv)jam`)jxf*`jmqlaip*58*>/==0=/aiZ8507Z=003=Z=5262510Z3Z3Z3Z3/>>)bplo/ cmma}}a` Kqow 8>>6)

Jia IjxpbAc}p "8>>0'/ ‟]bc~gif Bjxg{ji} gi pba Ijxpb Ac}p ” Pba ]pxcpafgm Eqpqxa} ^xjkamp ejx pba Ijxpb)Ac}p je Aifoci`“ "`xcep xa~jxp'/ vvv)jiaijxpbac}p)mj)qd*jhkamp*`jviojc`)mel:ogh<ogXa~jxp%g`<728 /cmma}}a` Kqow 8>>6)

Jia IjxpbAc}p "8>>1'/ ‟Mjx~jxcpa ^oci/ 8>>1,8>>2“/ vvv)jiaijxpbac}p)mj)qd*ogh*ogXa~jxp*8877* Mjx~!8>^oci!8>8>>1,8>>2)~`e / cmma}}a` Kqow 8>>6)

Jia IjxpbAc}p "8>>1'/ ‟]bc~gif pba Eqpqxa je jqx Xafgji“/ vvv)jiaijxpbac}p)mj)qd*~cfa*iav}* cxpgmoa)mel:lj`a<}acxmb%cxpgmoaG`<33=1/ cmma}}a` Kqow 8>>6)

Jia IjxpbAc}p "8>>5'/ ‟Oac`gif pba vcw/ Xafgjico Amjijlgm ]pxcpafw/ 8>>5 ” 8>35“/ vvv)jiaijxpbac}p)mj)qd* ogh*ogXa~jxp*751=*Xafgjico!8>Amjijlgm!8>]pxcpafw!8>8>>5!8>,8>35)~`e/ cmma}}a` Kqow 8>>6)

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Jia IjxpbAc}p "i)`)'/ ‟Xafgjico Amjijlgm ]pxcpafw“/ vvv)jiaijxpbac}p)mj)qd*~cfa*xa})mel / cmma}}a` Kqow 8>>6)

XPM Ijxpb "8>>5'/ ‟Eqpqxa Lcppax} gi Ijxpb Ac}p“/ => Kciqcxw 8>>5) vvv)xpmijxpb)mj)qd* iav}@apcgo})c}~:G@<=>/ cmma}}a` ]a~palhax 8>>6)

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

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^qhogm Aifcfalaip pj Cmbgaua]aoe,]qeegmgaimw gi Iav Hxqi}vgmd/

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hw

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8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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GG)2) ^QHOGM AIFCFALAIP PJ CMBGAUA ]AOE,]QEEGMGAIMW GI IAV HXQI]VGMD/ MCIC@C

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>772

Gipxj`qmpgji

@xguai hw c vjxo` je gimxac}gif mjl~oargpw ci` gipax`a~ai`aima/ JAM@ fjuaxilaip}cxa }pxqffogif vgpb bjv pj aujoua moc}}gmcoow bgaxcxmbgmco }pxqmpqxa} gipj ljxa bjxg{jipco/j~ai ci` xa}~ji}gua }axugma `aoguaxw ci` ~jogmw `auaoj~laip lj`ao}) Ci alaxfgif}pxcpafw pj mxacpa pbg} }bgep g} a}pchog}bgif }w}pal,vg`a fjco} pbcp mj,jx`gicpa ~qhogm}axugma cfaimga} ci` aiog}p jpbax }pcdabjo`ax}/ gimoq`gif jpbax oauao} je fjuaxilaip/hq}gia}}/ mgugo }jmgapw ci` gi`gug`qco mgpg{ai}/ gi ci cppal~p pj cmbgaua xa}qop}) J~ai ci`gimoq}gua ~jogmw lcdgif g} mxgpgmco pj }qmb c }pxcpafw/ }gima }pcdabjo`ax} cxa ljxa ogdaow pj

hqw gipj c fjco pbaw bcua }jla }cw gi }appgif)Exjl c fjuaxicima ~ax}~ampgua/ pbaxa cxa pbxaa hc}gm ci` gipaxmjiiampa` `geegmqopga}

vgpb pbg} c~~xjcmb) Egx}p g} oafgpglcmw) Vbj mci }ap fjco}/ ci` vbj fap} pj gieoqaima pbafjco }appax: ]amji` g} gl~oalaipcpgji) Ge va mci }ap pba fjco}/ vbj g} xa}~ji}ghoa ejxcmbgaugif pba fjco}/ ci` bjv mci va bjo` pbj}a xa}~ji}ghoa pj cmmjqip ejx pbagx~axejxlcima: Pbgx` g} ~jogpgmco) Fguai pbcp mj,jx`gicpgif fjco} cxa jepai ojif paxl/ ci`~jogpgmco lci`cpa} xaocpguaow }bjxp/ `ja} qimaxpcgipw chjqp ~jpaipgco mbcifa} je fjuaxilaip }pcoo aifcfalaip: Gi jpbax vjx`}/ exjl c }pcdabjo`ax ~ax}~ampgua/ g} gp vjxpbgiua}pgif pba pgla ci` aiaxfw gi ~qx}qgif c fjco vbai pba iarp fjuaxilaip lgfbp mjlacojif ci` mbcifa pba fcla: Ljxa eqi`claipcoow/ cxa }w}pal,vg`a fjco} fjj` ~jogpgm}: @j

pbaw bao~ vgi aoampgji}:

Pbg} mc}a }pq`w arclgia} pba xamaip `auaoj~laip je pba Mcic`gci ^xjugimgcoFjuaxilaip je Iav Hxqi}vgmd‗} ]aoe,]qeegmgaimw Cfai`c c} c vcw je ar~ojxgif alaxfgifci}vax} pj pba}a sqa}pgji})

Iav Hxqi}vgmd‗} ]aoe,]qeegmgaimw Cfai`c

Pba Iav Hxqi}vgmd Oghaxco ^cxpw oa` hw ]bcvi Fxcbcl vc} aoampa` gi ocpa 8>>5 ji c~ocpejxl pbcp gimoq`a` ci juaxcxmbgif fjco pbcp hamcla pba pbala je pba iav fjuaxilaip;}aoe,}qeegmgaimw ejx pba Iav Hxqi}vgmd hw 8>85)

Pba fjco g} c xa}~ji}a pj c ojif,paxl mxg}g}) Ojmcpa` gi ci amjijlgmcoowqi`ax~axejxlgif xafgji je Mcic`c/ Iav Hxqi}vgmd bc} haojv cuaxcfa ~j~qocpgji fxjvpb c}wjqif ~aj~oa hjxi gi pba ~xjugima ljua cvcw pj cxac} je bgfbax vcfa} ci` ljxaj~~jxpqigpw/ vbgoa eav jpbax} cxa ljugif gipj pba ~xjugima pj pcda pbagx ~ocma) Ljxajuax/}dgoo} }bjxpcfa} `qa pj ci cfgif ~j~qocpgji laci pbcp pba Iav Hxqi}vgmd‗} ochjqx ejxmamjqo` }bxgid xclcpgmcoow ci` qi}q}pcgichow vgpbgi pba iarp egua wacx})

]aoe,}qeegmgaimw/ pbai/ g} lacip pj ejmq} pba aeejxp} je fjuaxilaip/ hq}gia}}/ mgugo }jmgapwci` mgpg{ai} gi mbcifgif pbagx }gpqcpgji) Pba `aegigpgji je }aoe,}qeegmgaimw g} }pgoo }qhkamp pj}jla ~qhogm ahcpa/ hqp bc} haai ucxgjq}ow ar~ocgia` pbxjqfb pbxaa haimblcxd} je }qmma}};

3) Ljugif Iav Hxqi}vgmd jee pba Ea`axco Asqcog{cpgji Pxci}eax ^cwlaip ~xjfxcllaPba Ea`axco Asqcog{cpgji Pxci}eax ^cwlaip "dijvi faiaxgmcoow c} ‟asqcog{cpgji“'

~xjfxclla pxci}eax} ea`axcoow mjooampa` pcr `joocx} pj ~xjugimgco fjuaxilaip} pj ai}qxa

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GG)2) ^QHOGM AIFCFALAIP PJ CMBGAUA ]AOE,]QEEGMGAIMW GI IAV HXQI]VGMD/ MCIC@C

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 77

Mcic`gci} ogugif gi oa}} ~xj}~axjq} ~xjugima} xamagua mjl~cxchoa oauao} je ~qhogm }axugma} c}Mcic`gci} ogugif gi ljxa ~xj}~axjq} ~xjugima}) Arcl~oa} je }axugma} `aoguaxa` hw ~xjugima}gimoq`a bacopb mcxa/ a`qmcpgji ci` mbgo` ~xjpampgji) C} je 8>>2/ pbxaa je Mcic`c‗} pai~xjugima} cxa ijp xamagugif Asqcog{cpgji cwlaip}; Jipcxgj/ Cohaxpc ci` Hxgpg}b Mjoqlhgc)

Pba }gfigegmcima je Iav Hxqi}vgmd ~jpaipgcoow ljugif jee je asqcog{cpgji ~cwlaip} g}bcx` pj juax}pcpa) C} je 8>>2/ Iav Hxqi}vgmd xamagua} pba }amji` bgfba}p oauao je asqcog{cpgji eqi`} je coo ~xjugima}) Fappgif jee asqcog{cpgji vjqo` laci pbcp pba ~xjugimaeqi`} coo gp} ~qhogm ~xjfxclla} qi`ax gp} jvi amjijlgm }pacl/ }gfigewgif c ocxfax~j~qocpgji hc}a/ bgfbax ~xj`qmpgugpw ci` bgfbax vcfa} cmxj}} pba ~xjugima) Gp vjqo` lcdaIav Hxqi}vgmd jia je Mcic`c‗} amjijlgm oac`ax})

8) Gimxac}gif gimjla pj pba icpgjico cuaxcfa

Gi Kciqcxw je 8>>2/ lciw bcua mjla pj }aa pba egx}p haimblcxd c} ~axbc~} pjjclhgpgjq}) Pba `aegigpgji je }aoe,}qeegmgaimw bc} haai xaegia` pj laci xcg}gif pba gimjlaje Iav Hxqi}vgmdax} pj pba icpgjico cuaxcfa)

Cmmjx`gif pj 8>>3 Mai}q} je Mcic`c @cpc/ pba cuaxcfa gimjla gi Iav Hxqi}vgmd ejxlai ci` vjlai g} MC@ 81 3>6) Pba icpgjico Mcic`gci cuaxcfa hw pba }cla lac}qxa g}MC@ =8 32= "Iavejqi`oci` Ugpco ]pcpg}pgm}/ 8>>3')

Bgfbax gimjla} vgoo }q~~jxp }~ai`gif ci` amjijlgm fxjvpb ejx pba ~xjugima ci`gl~xjua pba pcr hc}a pj aibcima daw giexc}pxqmpqxa }qmb c} pxci}~jxp/ a`qmcpgjicogi}pgpqpgji} ci` ~qhogm bacopbmcxa)

=) Gimxac}gif Iav Hxqi}vgmd‗} ~j~qocpgji hw 3>> >>> ~aj~oa

Gi c``gpgji pj bgfbax gimjla}/ pj }q~~jxp gimxac}a` amjijlgm fxjvpb ci` ~qhogmgiua}plaip pba ~xjugima vgoo iaa` ljxa ~aj~oa) Pbg} laci} ljxa gllgfxcpgji/ ci

gimxac}a` hgxpb xcpa/ xa~cpxgcpgji je Iav Hxqi}vgmdax} vbj bcua oaep ci` ljxaj~~jxpqigpga} ci` gimaipgua} ejx pbj}a vgpbgi pba ~xjugima pj }pcw)

]pcpg}pgm} Mcic`c a}pglcpa} pbcp c} je Jmpjhax 8>>6/ Iav Hxqi}vgmd bc} c ~j~qocpgjije 61> 213 "]pcpg}pgm} Mcic`c/ 8>>6') Pj cmbgaua }aoe,}qeegmgaimw hw 8>85/ pbai/ gp g} ~xjkampa`pbcp pba ~j~qocpgji je Iav Hxqi}vgmd vgoo ha gi pba xcifa je 21> >>> ~aj~oa)

]appgif pba cfai`c

Pba ^xalgax je pba ~xjugima bc} mji}g}paipow al~bc}g}a` pba iaa` pj aifcfa coo IavHxqi}vgmdax} gi ~xjfxa}}gif pjvcx`} pba }aoe,}qeegmgaimw fjco) Gi c mjieaxaima }~aamb/^xalgax Fxcbcl }cg`; ‟]aoe,}qeegmgaimw g} c 8>,wacx fjco) Gp mci‗p ha }joaow lw cfai`c jx pbacfai`c je c Oghaxco fjuaxilaip) Gp vgoo iaa` pj ha pba }bcxa` `xacl je pba ~aj~oa je IavHxqi}vgmd“ "Ogida/ 8>>6')

Pj hafgi pba ~xjma}} je }appgif pba cfai`c/ pba ^xalgax c~~jgipa` pvj vaoo,xa}~ampa`hq}gia}} ~aj~oa ” ci Cifoj~bjia ci` Excimj~bjia/ xaeoampgif Iav Hxqi}vgmd‗} hgogifqco~j~qocpgji ” pj xacmb jqp pj ~xgucpa mgpg{ai} ci` }pcdabjo`ax} chjqp pbagx ugav} ji }aoe,}qeegmgaimw ci` vbcp gp vjqo` pcda pj cmbgaua gp)

Pba ^xalgax co}j icla` c ^xjugimgco C`ug}jx ji ^qhogm Aifcfalaip pj c}}g}p pba ~qhogm}axugma gi `auaoj~gif iav c~~xjcmba} pj fappgif Iav Hxqi}vgmd‗} mgpg{ai} ci`}pcdabjo`ax} giujoua` gi pba ~xjkamp je }aoe,}qeegmgaimw juax pba ojif paxl)

Pjfapbax/ pba ]aoe,]qeegmgaimw Pc}d Ejxma ci` pba ^qhogm Aifcfalaip Gigpgcpguaxa~xa}aip pba hafgiigif ci` pba eqpqxa je c ojif,paxl }pxcpafw je j~ai ci` gimoq}gua ~jogmwlcdgif pj cmbgaua pba fjco je }aoe,}qeegmgaimw)

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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GG)2) ^QHOGM AIFCFALAIP PJ CMBGAUA ]AOE,]QEEGMGAIMW GI IAV HXQI]VGMD/ MCIC@C

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>73>>

Pba ]aoe,]qeegmgaimw Pc}d Ejxma

Mbcgxa` hw pvj ~xjlgiaip Iav Hxqi}vgmdax} ci` }q~~jxpa` hw c }lcoo }amxapcxgcp je pvj ~aj~oa/ pba ]aoe,]qeegmgaimw Pc}d Ejxma hafci gi Kciqcxw 8>>6 ci` `aoguaxa` gp} egicoxa~jxp gi Lcw pbcp wacx) Gp bao` ejmq} fxjq~}/ mji`qmpa` ci jiogia }qxuaw/ bao` jiogia`g}mq}}gji} ci` bc` jia,ji,jia laapgif} vgpb gi`gug`qco} ci` }pcdabjo`axxa~xa}aipcpgua})

Pba Pc}d Ejxma ~xj`qma` c }axga} je `g}mq}}gji ~c~ax}/ mcooa` ‟Xacogpw Xa~jxp}“/ pbcplc`a moacx pbagx g`ac} ci` ~xamjima~pgji} chjqp vbcp pba daw g}}qa} vaxa ecmgif pba~xjugima/ ci` pba }pa~} pbaw eaop vaxa iama}}cxw pj cmbgaua }aoe,}qeegmgaimw) Hc}a` ji pba}axa~jxp} "‟Cp pba Mxj}}xjc`}“/ ‟Ci Ar~jxp @xguai Amjijlw“ ci` ‟^jogmw J~pgji}“'/ pba Pc}dEjxma giugpa` xacmpgji} exjl Iav Hxqi}vgmdax} jiogia/ gi vxgpgif/ ci` gi ~ax}ji)

Pchoa 2)3) Pba ]aoe,]qeegmgaimw Cfai`c; Daw mbcxcmpaxg}pgm}

Mj}p} Pba ]aoe ]qeegmgaimw Pc}d Ejxma g} a}pglcpa` pj bcua mj}p hapvaai MC@ 0>> >>>, MC@ 1>> >>>)Pba ^qhogm Aifcfalaip Gigpgcpgua bc} c hq`fap je MC@ 3>> >>>)

Xg}d} C iqlhax je mbcooaifa} vaxa cipgmg~cpa` ci` aimjqipaxa` gi pba gl~oalaipcpgji je pba ]aoe ]qeegmgaimw Pc}d Ejxma ci`pba ^qhogm Aifcfalaip Gigpgcpgua)F

Ejx pba Pc}d Ejxma/ c xg}d vc} mxacpgif pba xgfbp mji`gpgji} ejx ~cxpgmg~cip} pj ha bacx`) Pbaxa vc} c mjimaxi pbcpmaxpcgi }pwoa} je aifcfalaip vjqo` juaxow ecujqx }jla dgi`} je fxjq~} jx gi`gug`qco} juax jpbax}) Pba ]aoe,]qeegmgaimw Pc}d Ejxma `aoghaxcpaow cujg`a` ‟pjvi bcoo“ }pwoa ~qhogm laapgif}/ ecujqxgif jia,ji,jia mjiuax}cpgji}/ejmq} fxjq~}/ vxgppai }qhlg}}gji} ci` jiogia }qxuaw} ci` `g}mq}}gji)

F Pba Pc}d Ejxma vcipa` pj cujg` qi}pxqmpqxa` eaa`hcmd) Pbaxa vc} c mjimaxi pbcp eaa`hcmd exjl pba ~qhogm vjqo`ha juaxvbaolgif jx gxxaoaucip pj pba a}}aipgco g}}qa}/ c} pba Pc}d Ejxma }cv pbal) Pba ]aoe,]qeegmgaimw Pc}d Ejxma~qhog}ba` ~j}gpgji ~c~ax} pj ~xjujda ejmq}a` eaa`hcmd exjl ~cxpgmg~cip}/ gl~xjugif pba mbcima} pbcp pba eaa`hcmdvc} mji}pxqmpgua)

F Pbaxa vc} c mjimaxi pbcp Iav Hxqi}vgmdax} vjqo` }aa pba Pc}d Ejxma ~xjma}} c} gooafgpglcpa ge gp `g` ijp c~~acx

pj pcda pbagx ugav} gipj cmmjqip) Q}gif `g}mq}}gji ~c~ax} pj ha fap xacmpgji} pj pba Pc}d Ejxma‗} ~xamjimagua` g`ac} ji pba g}}qa je }aoe,}qeegmgaimw/ ci` hagif q~exjip chjqp pba Pc}d Ejxma‗} cppgpq`a pbcp gp vc} ijp habjo`ai pj~cxpgmg~cip} pj cmmjllj`cpa coo ~jgip} je ugav lacip pbcp ar~ampcpgji} chjqp pba ~xjma}} vaxa lcicfa`)

F Hjpb pba qhogm Aifcfalaip Gigpgcpgua ci` pba Pc}d Ejxma xg}da` oj}gif ljlaipql) Pbaxa vc} c mjimaxi pbcp pba Pc}dEjxma vc} ‟kq}p cijpbax mji}qopcpgji“ `a}pgia` pj fcpbax `q}p ji pba }baoe) Bjvauax/ pba Fjuaxilaip‗} mjllgplaip

pjx

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mw g}

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vgmd bao~a` gl~x

juapba mbcima} pba xa~jxp vjqo` }~cxd cmpgji) ]glgocxow pba ^qhogm Aifcfalaip Gigpgcpgua ^gojp} "~xjkamp}' eojqxg}ba`vbaxa pbaxa vc} }pxjif }aigjx lcicfalaip }q~~jxp/ ci` }qeeaxa` vbaxa pbaxa vc} oa}})

F ^xjkamp ecgoqxa} vaxa c xg}d ejx pba ^qhogm Aifcfalaip Gigpgcpgua ^gojp}) C xg}d pbcp vc} lgpgfcpa` hw daa~gif pba~xjkamp} }lcoo gi }mcoa)

Haiaegp} Pba ~xjkamp} bcua mxacpa` pba ejoojvgif haiaegp};F Cvcxaia}} cljif pba faiaxco ~qhogm je daw mbcooaifa} ecmgif Iav Hxqi}vgmd)F Ejmq} je cppaipgji ci` aiaxfw exjl fjuaxilaip ci` }pcdabjo`ax} ji }jougif pba mxg}g})F C ojif,paxl lj`ao ejx ~qhogm aifcfalaip pj aibcima mjoochjxcpgji gi cmbgaugif pba }aoe,}qeegmgaimw fjco)F Ocqimb je ]aoe,]qeegmgaimw Fjuaxilaip ‟Cmpgji ^oci“ }q~~jxpa` hw mjl~xabai}gua }pxcpafga} ejx aibcimgif ~qhogm

ci` ~j}p,}amji`cxw a`qmcpgji/ giua}plaip cppxcmpgji ojmco fjuaxicima/ ci` xaocpgji}bg~} vgpb ojmco Egx}p Icpgji})

Gimoq}gji Hjpb ~xjkamp} bcua aifcfa` bqi`xa`} je ~aj~oa/ exjl gi`gug`qco mgpg{ai} pj hq}gia}} ~aj~oa pj lalhax} je mgugo}jmgapw jxfcig}cpgji} ci` xa~xa}aipcpgua} je lcxfgicog}a` fxjq~}) Iav Hxqi}vgmd g} c }lcoo ~xjugima/ ci` bc} }pxjifmjllqigpw iapvjxd} pbcp ai}qxa ~xjma}}a} `j ijp bcua pj ojjd pjj ecx pj aifcfa ~aj~oa ci` fxjq~})

Gi ~cxpgmqocx/ pba ]aoe,]qeegmgaimw Pc}d Ejxma vjxda` pj ai}qxa gp} eaa`hcmd vc} xa~xa}aipcpgua hw hc}gif gp} ejmq} fxjq~} ji c xci`jl/ xa~xa}aipcpgua }cl~oa je Iav Hxqi}vgmdax}) C mcl~cgfi pj xcg}a cvcxaia}} chjqp pbaecma,pj,ecma laapgif} vc} `a}gfia` pj `xcv gi c} vg`a c mxj}} }ampgji je Iav Hxqi}vgmdax} c} ~j}}ghoa)Pba ^qhogm Aifcfalaip Gigpgcpgua bc} q}a` `geeaxaip }pxcpafga} pj ai}qxa xa~xa}aipcpgua xa}~ji}a} `a~ai`gif ji

pba ~qx~j}a je aifcfalaip) Vbaxa }pcdabjo`ax} jx j~gigji oac`ax} cxa pba lcgi jhkamp je aifcfalaip/ `xcvgifxa~xa}aipcpgji exjl pba xgfbp }ampjx} ci` gipaxa}p fxjq~} "a)f) hq}gia}}/ ochjqx/ a`qmcpgji/ la`gc/ apbigm fxjq~}/ apm)'bc} haai pba lcgi }pxcpafw) Vbaxa pba ~qhogm bc} haai pba jhkamp je aifcfalaip/ ~qhogm cvcxaia}} mcl~cgfi} bcuahaai q}a` pj `xcv gi ~cxpgmg~cpgji)

Aucoqcpgji Pba ~xjkamp} bcua ijp haai ~xjea}}gjicoow aucoqcpa`)

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GG)2) ^QHOGM AIFCFALAIP PJ CMBGAUA ]AOE,]QEEGMGAIMW GI IAV HXQI]VGMD/ MCIC@C

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 3>3

Pba Pc}d Ejxma `aoghaxcpaow bao` ij ~qhogm laapgif}) Gp vc} pbagx ugav pbcp ~qhogmlaapgif} pai` pj }axua jiow pba lj}p ujmco ~cxpgmg~cip}/ ci` pai` pj `g}}qc`a jpbax}`a}~gpa pba ucoqa pbaw lgfbp c``) C} c xa}qop/ pbaw vaxa mcxaeqo pj mbjj}a lambcig}l} pbcpcoojva` c ucxgapw je dgi`} je gipaxcmpgji ejx ~cxpgmg~cip}/ ci` ~xjlg}a` pba lj}p ucoqa ejxpba Pc}d Ejxma)

Ecma,pj,ecma laapgif} ci` vxgppai }qhlg}}gji} vaxa ecujqxa` hw ~cxpgmg~cip} ci` pbaPc}d Ejxma) Pba}a lc`a c }gfigegmcip gl~cmp ji pba pbgidgif je pba Pc}d Ejxma lalhax}/a}~amgcoow pba }qhlg}}gji} pbcp mcla exjl gi`gug`qco Iav Hxqi}vgmdax} gi}pac` je xa~xa}aipcpgua} je gipaxa}p fxjq~}) Gi`aa`/ ~jogmw j~pgji} cxjqi` mbgo` mcxa vaxa ijp ji pbaxc`cx je pba Pc}d Ejxma qipgo gp vc} xcg}a` mji}g}paipow hw ~cxpgmg~cip} gi pba ~xjma}})

Cmmjx`gif pj pba ]amxapcxgcp/ pba Pc}d Ejxma qi`axa}pglcpa` pba xa}jqxma} xasqgxa` pj`xgua uaxw ~xj`qmpgua `g}mq}}gji gi pba jiogia ejxql}) Vbgoa pbaxa vc} c fjj` `aco je q}aeqo giejxlcpgji pbcp mcla jqp jiogia/ pba ejxql} pai`a` pj ha `jlgicpa` hw c eavxafqocx ujgma} xcpbax pbci c vg`a mxj}} }ampgji je ~aj~oa) Gi pbg} vcw pbaw vaxa }aai c}

cicojfjq} pj ~qhogm laapgif}/ ci` pbq} c ~jjx pjjo ejx bacxgif c xcifa je ugav} ji g}}qa})PbaPc}d Ejxma xacmba` jqp pj pba ~qhogm ~xglcxgow pbxjqfb la`gc ~xa}aima ”

gipaxugav} ji xc`gj ci` paoaug}gji/ c} vaoo c} cxpgmoa} gi iav}~c~ax}) C daw }pxcpafw ejx pbaPc}d Ejxma vc} pj mjllqigmcpa vbcp vc} bc~~aigif gi pba ~xjma}} ci` giugpa~cxpgmg~cpgji/ hqp co}j ai}qxa pbcp pba ~qhogm bc` ij ar~ampcpgji} pbcp pba Pc}d Ejxma bc`pj cmma~p pba ugav} je ciwjia ci` auaxwjia vbj mjipxghqpa`)

^cxpgmg~cpgji vc} c} ejoojv};

F Ecma,pj,ecma laapgif} vgpb iacxow 3>> fxjq~} ci` gi`gug qco})

F Mjllg}}gjia` ejqx ejmq} fxjq~} vgpb c xci`jl }aoampgji je hapvaai 2 ci` 38 lalhax}

~ax fxjq~)F Mji`qmpa` ci jiogia }qxuaw pbcp fcxiaxa` 75> xa}~ji}a})

F 57 gi`gug`qco} ~j}pa` c pjpco je 853 mjllaip} pj pba jiogia ejxql)

F Xamagua` 08> vxgppai }qhlg}}gji} exjl gi`gug`qco}/ gipaxa}p fxjq~}/ mjllqigpwjxfcig}cpgji}/ cmc`algm xa}acxmbax}/ a`qmcpgjico gi}pgpqpgji}/ ojmco ci` ea`axcofjuaxilaip})

F Pba Pc}d Ejxma co}j xamagua` pbjq}ci`} je oappax} ci` ~j}pmcx`} gi }q~~jxp je pba ejxa}pxwgi`q}pxw gi Iav Hxqi}vgmd)

Gi Lcw 8>>6/ pba Pc}d Ejxma‗} xa~jxp vc} xaoac}a`/ mjipcgigif igiapw,jia

xamjllai`cpgji} ci` c}}jmgcpa` pglaogia} ejx gl~oalaipcpgji) Pba Fjuaxilaipxa}~ji`a` gi Ijualhax 8>>6 vgpb gp} Cmpgji oci ejx ]aoe,]qeegmgaimw "}aa pba Gl~cmp}ampgji haojv ejx ljxa `apcgo}')

Pba ^qhogm Aifcfalaip Gigpgcpgua‗} ~gojp ~xjkamp}

Egua }lcoo,}mcoa ~gojp ~xjkamp} bcua haai ocqimba` pj pa}p ci` `auaoj~ c lj`ao je ~qhogm aifcfalaip pj giujoua pba ~qhogm ci` }pcdabjo`ax} gi cmbgaugif pba fjco je }aoe,}qeegmgaimw;

F Pba ]dgoo} @auaoj~laip ^xjkamp cgl} cp ocqimbgif ci jifjgif `gcojfqa pbcp vgoo coojvfjuaxilaip ci` }pcdabjo`ax} pj hafgi vjxdgif pjfapbax ljxa aeeampguaow pj ~xa~cxa Iav

Hxqi}vgmd‗} vjxdejxma ejx pba eqpqxa)

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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GG)2) ^QHOGM AIFCFALAIP PJ CMBGAUA ]AOE,]QEEGMGAIMW GI IAV HXQI]VGMD/ MCIC@C

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>73>8

F Pba Vaooia}} ^xjkamp vgoo aifcfa jx`gicxw mgpg{ai} ci` }pcdabjo`ax} exjl mjllqigpwjxfcig}cpgji} ji g}}qa} xaocpa` pj vaooia}} gi jx`ax pj c}}a}} pbagx xac`gia}} pj ~ocw cljxa cmpgua xjoa gi ~xjljpgif vaooia}} gi`gug`qcoow ci` vgpbgi pbagx eclgoga} ci`mjllqigpga}

F Pba Moglcpa Mbcifa ^xjkamp vgoo aifcfa c fxjq~ je j~gigji oac`ax} gi c `gcojfqa ji pbaiaa` pj xa`qma fxaaibjq}a fc}a}) Pba cgl vgoo ha pj pa}p pba fxjq~‗} vgoogifia}} pj~xjug`a ~qhogm oac`ax}bg~ ji pba g}}qa)

F Pba Lgxclcmbg Cmpgji Mjllgppaa cgl} cp hqgo`gif c iapvjxd je mjllqigpw oac`ax} vbjvgoo ha xa}~ji}ghoa ejx ocqimbgif ci jifjgif `gcojfqa ji ojif,paxl `auaoj~laip gi pbaLgxclgmbg xafgji je Iav Hxqi}vgmd/ ejxfgif c ~oci pj lcda gp bc~~ai ci` ljua gp ejxvcx`)

F Pba ]q}pcgichoa Mjllqigpga} gi c ]aoe,]qeegmgaip ^xjugima ^xjkamp giujoua} }jla=1 }pcdabjo`ax} gi c `gcojfqa cgla` cp mji}jog`cpgif pba oa}}ji} exjl c mjllqigpw,oa`gigpgcpgua pj pxci}ejxl egua mjllqigpga} gi pba fxacpax ]cgip Kjbi xafgji gipj }q}pcgichoamjllqigpga})

Mjlhgia` vgpb eaa`hcmd exjl ~qhogm }axucip} ci` ~jogpgmgci} gi jpbax Mcic`gci kqxg}`gmpgji}/ pba auaoj~gif lj`ao cgl} cp ar~ci`gif pba ~ociigif ci` ~jogmw auaoj~laip~xjma}} hawji` fjuaxilaip jeegmgco}) Pba lj`ao vgoo co}j }aad pj `a}mxgha ucxgjq} ~qx~j}a}ci` lapbj`} ejx ~qhogm aifcfalaip/ gimoq`gif jiogia aifcfalaip/ vgpb c }~amgco ejmq} jibao~gif fjuaxilaip oacxi pj hamjla c ecmgogpcpjx ci` mjiuaiax je `gcojfqa ci` cmpgjicxjqi` }jmgapco fjco}/ }qmb c} aiugxjilaipco }q}pcgichgogpw jx vaooia}}) Pba lj`ao cgl} cp`g}pgifqg}bgif pba xjoa} je mgpg{ai}/ }pcdabjo`ax} ci` fjuaxilaip gi pba}a ~xjma}}a} }j c} pjlcda pbal ljxa ~xj`qmpgua ci` }qmma}}eqo gi pba awa} je ~cxpgmg~cip})

^qhog}ba` gi C~xgo 8>>2/ pba egico xa~jxp je pba ^xalgax‗} ^xjugimgco C`ug}jx ji ^qhogmAifcfalaip a}mxgha} pba xa}qop} je acmb ~gojp ~xjkamp ci` aochjxcpa} pba ~qhogm aifcfalaiplj`ao ~xj~j}a` ejx pcda,q~ hw pba Iav Hxqi}vgmd Fjuaxilaip) Aipgpoa` ‟Gp‗} Ljxa PbciPcod; Og}pai/ Oacxi ci` Cmp ” C Iav Lj`ao je ^qhogm Aifcfalaip“ "}aa; vvv)~~ejxql)mc*ai* 

mxj}}gifhjqi`cxga}fjuaxicima~xjfxcl'/ pba egico xa~jxp je pba Iav Hxqi}vgmd ^qhogmAifcfalaip Gigpgcpgua g} ~j}gpgjia` pj hamjla c daw ‟bjv,pj“ lciqco ejx mxacpgif eqpqxamjoochjxcpgji ci` aifcfalaip ji pba fjco je }aoe,}qeegmgaimw cmxj}} Iav Hxqi}vgmd)

Gl~cmp je pba ]aoe,]qeegmgaimw Cfai`c

Gp g} }pgoo acxow cw} ejx pba ]aoe,]qeegmgaimw Cfai`c) C daw gi`gmcpjx je gp} }qmma}} gi pbaawa} je pba ~qhogm/ c ~xjugimgco aoampgji/ g} }pgoo wacx} cvcw) Exjl ci c`lgig}pxcpgua

~ax}~ampgua/ gp bc} pcdai c wacx ejx ~qhogm }axugma `a~cxplaip} pj hamjla mjimxapa chjqpbjv pbagx vjxd cogfi} vgpb pba }aoe,}qeegmgaimw fjco) C} je Kciqcxw 8>>2/ ~oci} cxa hagiflc`a ~qhogm/ ci` ~xjfxclla vjxd g} }ap pj hafgi ejoojvgif pba ~c}}cfa je pba q~mjlgif~xjugimgco hq`fap)

Ejx gp} ~cxp/ pbaxa cxa pvj }mbjjo} je pbjqfbp chjqp pba gl~cmp je pba ]aoe,]qeegmgaimwPc}d Ejxma) Pba egx}p }cw} pbcp c} c hafgiigif ~jgip gi c pvaipw,wacx ~xjma}}/ pba ]aoe ]qeegmgaimw Pc}d Ejxma lc`a c }pxjif gl~cmp c} c hoqa~xgip ejx lckjx mbcifa} gi IavHxqi}vgmd) Gp c``xa}}a` bcx` pxqpb} chjqp Iav Hxqi}vgmd pbcp vjqo` bcua haai `geegmqopejx ~jogpgmco oac`ax} pj pcda ji) Gp bc} }q~~oga` c ~ocpejxl je ~jogmw g`ac} pbcp vgoo bao~~qhogm }axugma `a~cxplaip} ~qx}qa pba ‟pxci}ejxlcpgji“ je pba ~xjugima pbcp pba ^xalgax

ci` pba Pc}d Ejxma }cw g} iama}}cxw ejx eqpqxa }qmma}})Ljxajuax/ pba Pc}d Ejxma bc} }~cxda` cvcxaia}} ci` `g}mq}}gji cljif Iav

Hxqi}vgmdax} chjqp mbcooaifa} pj pbagx ~xjugima‗} eqpqxa/ ci` bjv pbaw lcw mjooampguaow

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GG)2) ^QHOGM AIFCFALAIP PJ CMBGAUA ]AOE,]QEEGMGAIMW GI IAV HXQI]VGMD/ MCIC@C

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 3>=

lcda mbcifa) Gp bc} co}j }~cxda` `g}mq}}gji} vgpb ojmco fjuaxilaip} ci` pba ea`axcofjuaxilaip chjqp pbagx xjoa} gi mjipxghqpgif pj pba }aoe,}qeegmgaimw cfai`c) Gi ecmp/ pbaMbgae Moaxd je pba ^xguw Mjqimgo/ pba bac` je pba ea`axco ~qhogm }axugma/ g} c daw mjoochjxcpjxgi pba ]aoe,]qeegmgaimw Cfai`c/ ci` laap} xafqocxow vgpb mjqipax~cxp} gi Iav Hxqi}vgmd)

C }amji` }mbjjo je pbjqfbp ojjd} pj pba xa}~ji}a exjl pba Fjuaxilaip/ mcooa` ‟JqxCmpgji ^oci pj Ha ]aoe,]qeegmgaip gi Iav Hxqi}vgmd“/ ci` }aa} c hc}gm pbalcpgm xaocpgji}bg~hapvaai pba egico xa~jxp je pba Pc}d Ejxma ci` pba Fjuaxilaip‗} Cmpgji ^oci/ hqp ogppoa je pba`apcgo) Pba Fjuaxilaip‗} xa}~ji}a gimoq`a` ejqx pbala}; pxci}ejxlgif jqx amjijlw4pxci}ejxlgif jqx vjxdejxma4 pxci}ejxlgif jqx xaocpgji}bg~}4 pxci}ejxlgif jqx fjuaxilaip)Bjvauax/ pba mjllgplaip} qi`ax pba}a pbala} `g` ijp gimoq`a pglaexcla} jx xa}jqxma}/ci` vaxa ijp `gxampow mjiiampa` pj pba xamjllai`cpgji} gi pba Pc}d Ejxma‗} xa~jxp)

]j ji pba jia bci`/ gp g} ~j}}ghoa pj }aa pba ]aoe,]qeegmgaimw Pc}d Ejxma c} lcdgif c}gfigegmcip gl~cmp gi hxgifgif Iav Hxqi}vgmdax} gipj c lckjx cfai`c }appgif ~xjma}}) Jipba jpbax bci`/ gp g} ~j}}ghoa pj }aa c mjiuaipgjico mji}qopcpgji ~xjma}} vgpb c oa}} pbci

}cpg}ecmpjxw xa}~ji}a exjl pba Fjuaxilaip)Pba egico xa~jxp je pba ^qhogm Aifcfalaip Gigpgcpgua bc} jiow xamaipow haai xaoac}a`/ }j

gp g} `geegmqop pj c}}a}} gp} gl~cmp) Exjl `g}mq}}gji} vgpb pbj}a giujoua`/ bjvauax/ pba egicoxa~jxp }bjqo` mbcxp pba eqpqxa mjqx}a ejx hxgifgif Iav Hxqi}vgmdax} `aa~ax gipj pba~xjma}} je cmbgaugif pba fjco je }aoe,}qeegmgaimw) Gp `a~cxp} exjl pw~gmco ~cppaxi} je mji}qopcpgji "a)f) mcoo ejx }qhlg}}gji}/ gi mclaxc `g}mq}}gji je }qhlg}}gji} ci` egicoxa~jxp vgpb xamjllai`cpgji}'/ ci` ejmq}a} ji lapbj`} je `gcojfqa ci` `aoghaxcpgji "jee ogia ci` jiogia' pbcp al~bc}g}a mjooampgua `g}mq}}gji ci` mjoochjxcpgua cmpgji)

Je mjqx}a/ gp xalcgi} pj ha }aai ge jx bjv sqgmdow pba ~xjugimgco fjuaxilaip vgoogl~oalaip pba fqg`cima gi pba xa~jxp/ pbjqfb pba Fjuaxilaip‗} ]aoe,]qeegmgaimw Cmpgji

^oci bc} lc`a ~qhogm aifcfalaip c ~xgjxgpw qi`ax gp} ‟pxci}ejxlgif xaocpgji}bg~}“ pbala)

Aujoqpgji je pba ]aoe,]qeegmgaimw Cfai`c

Pba ]aoe,]qeegmgaimw Cfai`c }pci`} jqp c} c ijuao ar~axglaip gi fjuaxicima pbcp bc}j~ai ci` gimoq}gua ~jogmw lcdgif c} gp} ejqi`cpgji ejx cmbgaugif ci clhgpgjq} }jmgj,amjijlgm fjco) Vbgoa }pgoo gi gp} acxow }pcfa}/ daw lgoa}pjia} cxa pba xaoac}a je pba ^qhogmAifcfalaip Gigpgcpgua xa~jxp/ pba Lcxmb 8>>2 ~xjugimgco hq`fap/ c} vaoo c} }qh}asqaipPbxjia ]~aamba} ci` hq`fap})

Pba mbcooaifa je }q}pcgigif pba ]aoe,]qeegmgaimw Cfai`c vgoo ha hjpb ~jogpgmco ci`

c`lgig}pxcpgua) Gp g} cp jima pba maipxco pbala je c iavow aoampa` Oghaxco fjuaxilaip pxwgifpj lcda gp} lcxd/ c} vaoo c} c lg}}gji }pcpalaip ejx Iav Hxqi}vgmd‗} ~qhogm }axugma/hq}gia}} mjllqigpw ci` mgugo }jmgapw) Hqgo`gif ci` }q}pcgigif ljlaipql cxjqi` pba fjcovgoo xasqgxa c }bgep exjl pba ~ociigif je 8>>6,8>>2 gipj mjimxapa cmpgji} ejx 8>>2 ci`hawji`/ }q~~jxpa` gi ocxfa ~cxp hw ojmco ci` ea`axco fjuaxilaip}) Mjoochjxcpgji ci` fjj`xaocpgji}bg~} cp coo oauao} vgoo ha mxgpgmco) Pba xamaip a}pchog}blaip je ci Jeegma je ]aoe,]qeegmgaimw oac` hw c @a~qpw Lgig}pax }bjqo` bao~ gi mj,jx`gicpgif pba}a aeejxp})

Pba ]aoe,]qeegmgaimw Cfai`c xcg}a} gipaxa}pgif ~jogpgmco sqa}pgji}) ]bjqo` pba g`ac je }aoe,}qeegmgaimw pxqow aifcfa pba ~qhogm }axugma/ }pcdabjo`ax} ci` mgpg{ai}/ pba giaxpgc lcwha gl~j}}ghoa pj xa}g}p) Ji pba jpbax bci`/ ge pba mqxxaip fjuaxilaip‗} ~oci} eg{{oa/ pbaw

lcw hamjla uqoiaxchoa/ pbjqfb gp mjqo` ha `geegmqop ejx c iav fjuaxilaip pj mbcifamjqx}a pjj sqgmdow fguai pba ejmq}a` aeejxp} mqxxaipow qi`axvcw)

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GG)2) ^QHOGM AIFCFALAIP PJ CMBGAUA ]AOE,]QEEGMGAIMW GI IAV HXQI]VGMD/ MCIC@C

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>73>0

Xaeaxaima}

Egicima Mcic`c "8>>6'/ ‟Ea`axco Pxci}eax} pj ^xjugima} ci` Paxxgpjxga}; Asqcog{cpgji ^xjfxcl“/vvv)egi)fm)mc*EA@^XJU*as~a)bplo/ cmma}}a` 32 @amalhax 8>>6)

Fjuaxilaip je Iav Hxqi}vgmd "8>>6'/ ‟Jqx Cmpgji ^oci pj Ha ]aoe,]qeegmgaip gi Iav Hxqi}vgmd“/vvv)fih)mc*8>85*J]]^@E*xa~jxp,A)~`e/cmma}}a` 5 Kciqcxw 8>>2)

Bqla/ @) "8>>2'/ ^bjia gipaxugav vgpb H) @gmd/ 6 Kciqcxw)

Bqla/ @) "8>>2'/ ^bjia gipaxugav ci` a,lcgo mjxxa}~ji`aima vgpb @) Oaigbci/ 31 Kciqcxw)

Ogida/ X) "8>>6'/ ‟IH pj vxgpa hjjd ji xqoa} je aifcfalaip“/ Iav Hxqi}vgmd Paoafxc~b Kjqxico/ 82 Lcxmb/vvv)ihai)mc*aiugxjiav}*la`gc*la`gccxmbgua}*>6*Lcxmb*aifcfalaipZa)bpl / cmma}}a`0 @amalhax 8>>6)

Iav Hxqi}vgmd Oghaxco C}}jmgcpgji "8>>5'/ ‟Mbcxpax ejx Mbcifa“/ bpp~;**ihoghaxco)mc*vah*~ocpejxl)bpl/cmma}}a` 37 @amalhax 8>>6)

Iav Hxqi}vgmd Jeegma je ]aoe,]qeegmgaimw "i)`)'/ vvv)fih)mc*8>85*gi`ar,a)c}~/ cmma}}a`31 @amalhax 8>>6)

Iav Hxqi}vgmd ]aoe,]qeegmgaimw Pc}dejxma "i)`)'/ vvv)fih)mc*8>85*Pc}dEjxma*gi`ar,a)c}~/ cmma}}a`]a~palhax 8>>6)

Iavejqi`oci` Ugpco ]pcpg}pgm} "8>>3'/ @cpc ]jqxma ]pcpg}pgm} Mcic`c/ 8>>3 Mai}q}/ ‟Cuaxcfa Vcfa ci`]cocxga}/ $/ Mcic`c/ ^xjugima} ci` Paxxgpjxga}/ 8>>3 Mai}q}“/ vvv)}pcp})fju)io)mc*}pcpg}pgm}* Mai}q}8>>3*^@E*CufVcfaZMci^xjuPaxxZ8>>3)~`e / cmma}}a` 7 Kciqcxw 8>>2)

]aoe,]qeegmgaimw Pc}d Ejxma/ Fjuaxilaip je Iav Hxqi}vgmd "8>>6'/ ‟Pba Xjc` pj ]aoe ]qeegmgaimw; CMjllji Mcq}a“/ vvv)fih)mc*8>85*^xjlj*mjl~oapaxa~jxp,a)c}~/ cmma}}a` 31 @amalhax 8>>6)

]pcpg}pgm} Mcic`c "8>>6'/ ‟Pba @cgow; Mcic`c‗} ^j~qocpgji A}pglcpa}“/ vvv)}pcpmci)mc*@cgow*Aifog}b* >63837*`>63837h)bpl/ cmma}}a` 7 Kciqcxw 8>>2)

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

3>1

^CXP GG 

Mbc~pax 7

^qhogm Giujoualaip gi Qxhci Xaiavcogi Pxji`bagl/ Ijxvcw

hw Kji Egr`co/ Padijojfgxc`ap/ Ijxvcw

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GG)7) ^QHOGM GIUJOUALAIP GI QXHCI XAIAVCO GI PXJI@BAGL/ IJXVCW

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>73>5

Gipxj`qmpgji

Pba ~qx~j}a je pba Ijxvafgci Hjcx` je Pambijojfw‗} ~xjkamp ji ojmco `aljmxcmw ci`qxhci ~ociigif vc} pvj,ejo`;

F Pj `auaoj~ c lapbj` ejx ~cxpgmg~cpgji exjl ‟iji,jxfcig}a`“ mgpg{ai} gi ~ociigif~xjma}}a} cmmjx`gif pj pba Ijxvafgci ^ociigif ci` Hqgo`gif Cmp)

F Pj jxfcig}a c ~cxpgmg~cpjxw ~xjma}} cmmjx`gif pj pbg} lapbj`)

Pba ~xjkamp‗} jxgfgi oga} gi pba cvcxaia}} pbcp qxhci `auaoj~laip ceeamp} ci` aifcfa}lciw mgpg{ai} pbxjqfbjqp Ijxvcw) Happax lapbj`} ejx ~qhogm ~cxpgmg~cpgji gi ~ociigif~xjma}}a}/ ~cxpgmqocxow exjl jx`gicxw/ iji,jxfcig}a` mgpg{ai}/ bcua haai xasqa}pa` ji}auaxco jmmc}gji}/ lj}p ijpchow gi 8>>= hw c fjuaxilaipco mjllg}}gji c}}gfia` pba pc}dpj lcda ~xj~j}co} ejx xaug}gji} je pba ^ociigif ci` Hqgo`gif Cmp)

Pba Ijxvafgci Hjcx` je Pambijojfw bc} vg`a,xcifgif mjl~apaima je ~cxpgmg~cpjxwlapbj`} ejx pambijojfw c}}a}}laip) Pba Hjcx` g} je pba j~gigji pbcp qxhci `auaoj~laiplcw ha qi`ax}pjj` c} ‟pambijojfgmco“ `auaoj~laip) Pambijojfw mjl~xg}a} ijp jiowpambijojfgmco jhkamp}/ hqp co}j }w}pal} pbcp mjiiamp ~aj~oa/ pambijojfgmco pjjo}/ lcpaxgco}pxqmpqxa} "a)f) xjc`} ci` hqgo`gif}' ci` pambijojfw,xaocpa` aipax~xg}a} "a)f) pbj}ac}}jmgcpa` vgpb ~xj`qmpgji/ lcgipaicima ci` pxci}~jxpcpgji')

Pba Hjcx` je Pambijojfw vg}ba` pj giua}pgfcpa ljxa moj}aow vbapbax uaiqa} lgfbp hamxacpa` pbxjqfb vbgmb ceeampa`/ iji,jxfcig}a` mgpg{ai} lcw ha cmpguaow giujoua` gi qxhci~ociigif ~xjma}}a}) Va co}j vg}ba` pj giua}pgfcpa pj vbcp arpaip gp vjqo` ha ~j}}ghoa pj~xjljpa exqgpeqo `g}mq}}gji} cljif pba ~cxpgmg~cip} `ahcpgif pba ~ociigif g}}qa} ci`ar~xa}}gif pbagx j~gigji} chjqp pba}a g}}qa} pj ~jogmw lcdax})

Qxhci ~ociigif gi pba lqigmg~cogpw je Pxji`bagl

Pba ejmq} je pba ~xjkamp vc} pba ~xj~j}a` pxci}ejxlcpgji je pba Pal~a cxac gi pba}jqpb je Pxji`bagl/ Ijxvcw‗} pbgx` ocxfa}p mgpw) Pba ojmco ~jogpgmgci} bc` `amg`a` pbcp pbg}qxhci cxac }bjqo` ha xaiava` pbxjqfb pba mxacpgji je;

F Q~ pj 3> >>> iav vbgpa,mjoocx vjxd~ocma})

F C pjpco je 3 1>> iav xa}g`aima}*c~cxplaip})

F C iav hxg`fa juax pba ocxfa xguax Ig`aouc)

F Ojmco }axugma} "}qmb c} xapcgo }bj~}/ hcdaxga}' mjiiampa` pj iav ci` arg}pgif ~qhogmpxci}~jxp/ pba lcgi xjc` }w}pal ci` cppxcmpgua ~qhogm }~cma)

Hc}a` ji pba}a mxgpaxgc/ ci cxmbgpampqxco egxl `a}gfia` c mjima~pqco }pq`w vgpb egua`geeaxaip `auaoj~laip }pxcpafga} ejx pba cxac) Pbg} }pq`w/ mcooa` ‟1 r Pal~a“/ }axua` c}hcmdfxjqi` giejxlcpgji pj pba ~cxpgmg~cpjxw ~xjma}})

Juax pba mjqx}a je ejqx }a}}gji}/ pba mgpg{ai}‗ ~ciao oacxia` chjqp pba lqigmg~cogpw‗}~oci} ejx xaiavco je pba Pal~a cxac) Pbaw vaxa gipxj`qma` pj pba }pq`w ‟1 r Pal~a“/ lapceeampa` ~cxpga}/ ci` mcxxga` jqp c egao` ug}gp pj Pal~a) Pbaw `g}mq}}a` cljif}p pbal}aoua}

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GG)7) ^QHOGM GIUJOUALAIP GI QXHCI XAIAVCO GI PXJI@BAGL/ IJXVCW

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 3>6

bjv pba Pal~a cxac }bjqo` ha pxci}ejxla`) Pba ~xjma}} }pcxpa` vgpb c mcoo ejx ~cxpgmg~cip}gi pba ocxfa}p xafgjico iav}~c~ax ji = Kqia 8>>0) Gp ai`a` ji 86 Jmpjhax 8>>0 vbai pbaxa~jxp exjl pba mgpg{ai}‗ ~ciao vc} bci`a` juax pj pba lcwjx je Pxji`bagl)

@a}gfi je pba lapbj` q}a` gi pba ~xjkamp 

Pba lcgi mxgpaxgc ejx pba `a}gfi je pba ~cxpgmg~cpjxw ~xjma}} vaxa;

F Pba ~xjma}} }bjqo` coojv ~cxpgmg~cpgji exjl iji,jxfcig}a` mgpg{ai})

F Pba ~cxpgmg~cpgif mgpg{ai} }bjqo` ha ~xjug`a` pba ~j}}ghgogpw pj oacxi chjqp pba ~ociigif~xjma}} ejx pba Pal~a cxac/ gp} cgl} ci` pgla }mba`qoa})

F Pba ~cxpgmg~cip} }bjqo` ha choa pj bacx pba ugav} ci` j~gigji} je }pcdabjo`ax} chjqp pba~ociia` pxci}ejxlcpgji je pba Pal~a cxac)

F Pba ~xjma}} }bjqo` ~xjug`a pba ~cxpgmg~cip} vgpb }qeegmgaip pgla pj g`aipgew vbcp pj~gm}ci` ~xjhoal} pbaw vcipa` pj c``xa}} gi pbagx kjgip }pcpalaip/ pj `g}mq}} pba pj~gm}cljif pbal}aoua} ci` pj vxgpa c egico }pcpalaip)

Pba Ijxvafgci Hjcx` je Pambijojfw al~bc}g}a` pbcp ~cxpgmg~cpgji }bjqo` ha ~j}}ghoavgpbgi pba mji}pxcgip} je ci jx`gicxw/ auaxw`cw ogea) Gp }bjqo` ijp xasqgxa pcdgif pgla jee vjxd/ ijx ha pjj pgla mji}qlgif)

Gi `a}gfigif pba ~xjma}}/ pba Ijxvafgci Hjcx` je Pambijojfw `xav gi}~gxcpgji exjlpba @cig}b Mji}ai}q} Mjieaxaima lj`ao/ ci` pba Faxlci ^ociigif Maoo lj`ao) Hjpb~xjma}}a} coojv ~ciao} je 30,81 iji,jxfcig}a` mgpg{ai} pj oacxi ci` `aoghaxcpa chjqpgl~jxpcip ~jogmw g}}qa}/ ci` ~xjug`a ~jogmw lcdax} vgpb c`ugma)

Pba ~xjma}}

Pba ~xjma}} bc` pba ejoojvgif daw aoalaip};F C ~ciao je 30 iji,jxfcig}a` xa}g`aip} je Pxji`bagl)

F Ejqx laapgif}/ acmb oc}pgif ejqx bjqx}/ ci` vgpb pvj vaad} hapvaai acmb laapgif)

F Pba vxgpgif je c }pcpalaip pbcp vc} bci`a` juax pj pba lcwjx je Pxji`bagl)

Gi fxacpax `apcgo/ pba ~xjma}} xci c} ejoojv};

F Pba Ijxvafgci Hjcx` je Pambijojfw xamxqgpa` 30 ~ciao ~cxpgmg~cip} ugc ciijqimalaip}gi pba ojmco ~xa}}/ ci` giugpcpgji} pj 3 >>> xci`jlow }aoampa` xa}g`aip} gi Pxji`bagl)Pba ~cxpgmg~cip} vaxa exjl 32 pj 68 wacx} je cfa/ ci asqco iqlhax je lai ci` vjlai/ogugif gi `geeaxaip ~cxp} je Pxji`bagl mgpw/ vgpb ucxgjq} oauao} je a`qmcpgji ci` `geeaxaip

~xjea}}gji}) Pba 30 mgpg{ai} vaxa ijp c xa~xa}aipcpgua }cl~oa je pba xa}g`aip} je Pxji`bagl "vbgmb vjqo` bcua xasqgxa` c ecx ocxfax fxjq~ je ~cxpgmg~cip}'/ hqp c hxjc`owmjl~j}a` fxjq~ je aifcfa`/ iji,jxfcig}a` mgpg{ai}) Pba g`ac habgi` xamxqgpgif~cxpgmg~cip} vgpb ucxga` }jmgj,amjijlgm hcmdfxjqi`} g} pbcp pbaw vgoo hxgif pj pba ejxa clckjxgpw je pba j~gigji} pbcp ciw jpbax fxjq~ mjl~j}a` hw pba }cla mxgpaxgc vjqo`~xj`qma) Vbapbax jx ijp pbg} cmpqcoow bc~~ai} g} je mjqx}a ci al~gxgmco sqa}pgji pbcpvjqo` xasqgxa lqopg~oa ~ciao} vjxdgif gi ~cxcooao) Pba Ijxvafgci Hjcx` je Pambijojfwbc} ijp mji`qmpa` }qmb c }pq`w/ hqp jqx ar~axgaima vgpb }glgocx ~xjma}} }qffa}p} pbcp}qmb ~ciao} }ao`jl/ ge auax/ cxa mxgpgmg}a` ejx oacugif jqp gl~jxpcip g}}qa})

F ^xgjx pj pba egx}p laapgif/ pba ~ciao lalhax} xamagua` pba mjima~pqco }pq`w ‟1rPal~a“)

Pba ~qx~j}a vc} pj ~xa~cxa pba ~cxpgmg~cip} chjqp pba giejxlcpgji pbaw vjqo` xamagua

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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GG)7) ^QHOGM GIUJOUALAIP GI QXHCI XAIAVCO GI PXJI@BAGL/ IJXVCW

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>73>2

`qxgif pbagx egx}p laapgif/ ci` pj coojv pbal pj `auaoj~ gi`a~ai`aip pbjqfbp} haejxaaifcfgif gi `ahcpa} vgpb pba jpbax ~ciao lalhax})

F Pba egx}p laapgif bc` c ejqx,ejo` ~qx~j}a;

J Pba lalhax} }bjqo` fap pj dijv acmb jpbax)

J Pbaw vaxa fguai c hxgae gipxj`qmpgji pj pba ~xjkamp ci` pba ejqx laapgif})J C ~ax}ji exjl pba ^ociigif ci` Hqgo`gif @a~cxplaip gi Pxji`bagl mjqipw giejxla`

pba ~cxpgmg~cip} chjqp qxhci ~ociigif ci` pba mjima~pqco }pq`w/ ci` `g}mq}}a` pbj}avgpb pba lalhax} je pba ~ciao)

J Pba ~ciao lalhax} g`aipgega` c }axga} je sqa}pgji} pbcp vjqo` ha pba ejmq} je pba}qh}asqaip laapgif})

F Pba }amji` laapgif }pcxpa` vgpb c egao` ug}gp pj Pal~a) Pbai/ pba ~ciao lalhax} bacx`pbxaa oampqxa}; exjl pba Ijxvafgci ^qhogm Xjc`} C`lgig}pxcpgji `a}mxghgif pba pxceegm}gpqcpgji gi pba cxac4 exjl pba lqigmg~cogpw je Pxji`bagl `a}mxghgif fxaai cxac} ci`

xamxacpgjico ucoqa}4 ci` exjl pba Pxc`a Qigji je Pxji`bagl/ jqpogigif pbagx ugav jihq}gia}} `auaoj~laip gi pba Pal~a cxac) @qxgif ci` cepax pba oampqxa}/ pba ~cxpgmg~cip}aifcfa` gi `g}mq}}gji} ci` `gcojfqa vgpb pba oampqxax)

F Cepaxvcx`}/ pba ~ciao }qllcxg}a` vbcp gi}gfbp} pbaw bc` fcgia`/ hjpb exjl pba pjqxci` pba oampqxa}) Pba Hjcx` je Pambijojfw mbj}a pba oampqxax} ci` pbagx pj~gm}) Ci` pba~ciao c}da` pba Hjcx` je Pambijojfw pj jxfcig}a ~xa}aipcpgji} exjl pvj jpbax ~cxpga};}jlajia mqxxaipow `jgif hq}gia}} gi pba Pal~a cxac ci` jia exjl c ~xjea}}gjico~xj~axpw `auaoj~ax)

F Pba pbgx` laapgif }pcxpa` vgpb pba pvj ~xa}aipcpgji} xasqa}pa` hw pba ~ciao lalhax})Cepaxvcx`}/ pba ~ciao lc`a c og}p je egua ~xgjxgpw mjimaxi} pbcp pbaw `apaxlgia` }bjqo`

fqg`a pba pxci}ejxlcpgji je Pal~a) Pba}a mjimaxi} vaxa pj }axua c} pba ~jgip je `a~cxpqxa ejx pba vxgpgif je pbagx egico xamjllai`cpgji} cp pbagx oc}p laapgif)

F Pba ejqxpb ci` egico laapgif hafci vgpb c ~ciao `g}mq}}gji je pba egua pj~gm}) Pba lcgi~qx~j}a vc} pj mxacpa c mjllji qi`ax}pci`gif je pba g}}qa} haejxa pbaw vaxa `xcepa`c} xamjllai`cpgji} pj pba ~jogpgmgci}) Pba ~ciao vjxda` gi egua fxjq~}/ acmbxa}~ji}ghoa ejx jia pj~gm) Cepax pba egx}p `xcep/ coo lalhax} xac` pba `jmqlaipgi`gug`qcoow/ pbai c ~oaicxw `g}mq}}gji ejoojva`) Cp pba ai` je pbg} laapgif/ pba ~ciaobc` ijp lcicfa` pj egig}b vxgpgif pbagx xamjllai`cpgji}) ]j/ pba ~ciao }aoampa` pvjlalhax}/ jia lci ci` jia vjlci/ pj egig}b pba xa~jxp gi mj,j~axcpgji vgpb pba Hjcx`je Pambijojfw) Pba egico `xcep xa~jxp vc} mgxmqocpa` cljif}p pba lalhax} vbj mcxxga`

jqp lgijx a`gpgif)

F Ji 86 Jmpjhax 8>>0/ pvj ljipb} cepax pba egx}p laapgif/ pvj xa~xa}aipcpgua} je pbamgpg{ai}‗ ~ciao lap vgpb pba lcwjx je Pxji`bagl ci` bci`a` juax pbagxxamjllai`cpgji})

Pba xamjllai`cpgji}

Pba lcgi cxfqlaip} gi pba kjgip }pcpalaip exjl pba mgpg{ai}‗ ~ciao `g` ijpmjxxa}~ji` pj pba lqigmg~cogpw‗} ~oci} ejx pba cxac) Pba mgpg{ai}‗ ~ciao mjimoq`a` pbcp pbamji}pxqmpgji je iav xa}g`aima} gi Pal~a g} gimjl~cpghoa vgpb pba mqxxaip pxceegm }gpqcpgji4

pbaw cxfqa` pbcp pba lcgi xjc` aipaxgif Pxji`bagl exjl pba }jqpb }bjqo` ha ojmcpa`qi`axfxjqi`) Pba ~ciao co}j sqa}pgjia` pba iaa` ejx 3> >>> iav vbgpa,mjoocx vjxd~ocma}gi pba cxac) Pba ~ciao lalhax} haogaua` pbcp pba cxac‗} maipxco ci` ~oac}cip ojmcpgji cojif

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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GG)7) ^QHOGM GIUJOUALAIP GI QXHCI XAIAVCO GI PXJI@BAGL/ IJXVCW

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 3>7

pba Ig`aouc xguax g} ljxa mji`qmgua pj c ejmq} ji xa}g`aipgco cxac}) Pba ~ciao co}j `a}gxa`c mbcifa gi pba cxac‗} mjllaxmgco }pxqmpqxa exjl pj`cw‗} gi`q}pxw ci` pxci}~jxpcpgji,bacuw aipax~xg}a} pj ljxa jeegma} ci` }pjxa}/ }jlapbgif pbcp mjqo` ha mjlhgia` ljxaac}gow vgpb bjq}gif)

Pba ~ciao }pcpalaip g} ci c~~ai`gr gi pba mc}a `jmqlaip} ci` bc} pba }cla }pcpq}c} jpbax mjipxghqpgji} pj pba lqigmg~cogpw‗} ~ociigif cmpgugpw) Gp g} q~ pj pba lqigmg~cogpw pjc}}a}} bjv lqmb gl~jxpcima pba }pcpalaip }bcoo ha fguai gi pba eqxpbax vjxd je pxci}ejxlgif pba Pal~a cxac)

Gi 8>>1/ pba qxhci ~ociigif ~xjma}} ejx Pal~a vc} ~qp ji bjo` qipgo c iav lc}paxcxac ~oci ejx pba vbjoa mgpw je Pxji`bagl vc} gi ~ocma) Pbg} ~oci vc} c~~xjua` gi]a~palhax 8>>6/ ci` pba eqxpbax ~xjfxa}} ejx pba Pal~a ~oci bc} ijp wap haai `amg`a`)

]gima pba lcgi ~qx~j}a je pba Ijxvafgci Hjcx` je Pambijojfw‗} ~xjkamp vc} pj pa}p pba~cxpgmg~cpjxw ~xjma}} xa}qopgif gi pba xamjllai`cpgji} exjl pba mgpg{ai}‗ ~ciao/ pba Hjcx`bc} ijp da~p pxcmd je bjv pba xamjllai`cpgji} bcua cmpqcoow haai q}a` hw pba mgpw

c`lgig}pxcpgji ci` ~jogpgmgci})

Mj}p}

Pba mj}p je pba ~xjma}} vc} c~~xjrglcpaow IJD 3>> >>> "AQX 38 1>>') Pbg} gimoq`a` coo~xjkamp ar~ai}a} "xaip je mjieaxaima ecmgogpga}/ iav}~c~ax ciijqimalaip} ejx xamxqgplaipje ~cxpgmg~cip}/ xaexa}blaip} `qxgif pba laapgif}/ pxcuao ar~ai}a} ejx ~cxpgmg~cip} ci` pbapvj al~ojwaa} je pba Ijxvafgci Hjcx` je Pambijojfw vbj vjxda` vgpb pba ~xjkamp/ apm)')Bjvauax/ gp `g` ijp gimoq`a pba vcfa} je pba pvj al~ojwaa})

Acmb ~ciao lalhax xamagua` c ~cwlaip je IJD 3 >>> "chjqp AQX 381' ejx pbagx~cxpgmg~cpgji) Pbg} vc} lcgiow c }wlhjogm ~cwlaip/ gi c~~xamgcpgji je pbagx mjipxghqpgji c}

aifcfa` mgpg{ai})

Pba xa~xa}aipcpgua exjl Pxji`bagl mjqipw ci` pba egua ~aj~oa vbj fcua oampqxa}`qxgif pba pbxaa egx}p laapgif}/ vjxda` exaa je mbcxfa)

Pchoa 7)3) Pxji`bagl qxhci xaiavco ~xjkamp; Daw mbcxcmpaxg}pgm}

Mj}p} Pba mj}p je pba ~xjma}} vc} c~~xjrglcpaow IJD 3>> >>> "AQX 38 1>>') cxpgmg~cip} vaxa xavcx`a` IJD 3 >>>"chjqp AQX 381' ejx pbagx ~cxpgmg~cpgji)

Xg}d} F C bgfbax iqlhax je ~cxpgmg~cip} vjqo` bcua ai}qxa` c hxjc`ax }aoampgji je ~ciao lalhax}/ ci` ~j}}ghow c vg`ax ucxgapw je ujgma})

F Pba ~xjma}} vc} ~j}}ghow pjj }bjxp pj ai}qxa aijqfb pgla ejx ~ciao lalhax} pj fap cmsqcgipa`/ ci` aijqfb pgla

ejx `g}mq}}gji}/ oampqxa} ci` giejxlcpgji laapgif})F Pba xqoa} ejx `g}mq}}gji} vaxa ijp mjl~oapaow moacx)F ]jla ~ciao lalhax} pai`a` pj `jlgicpa pba `g}mq}}gji}/ }j ljxa fqg`cima lcw bcua gimxac}a` gi~qp exjl pbj}a

vbj vaxa ijp c} ~xjlgiaip gi `g}mq}}gji})

Haiaegp} F C`ugma exjl pba mgpg{ai} ~ciao vc} ~xjug`a` pj pba lqigmg~cogpwF Happax qi`ax}pci`gif je ~ociigif g}}qa} ejx ~cxpgmg~cip})

Gimoq}gji F C xci`jl }aoampgji je coo mgpg{ai} vc} giugpa` pj ~cxpgmg~cpa/ ci` c }aoampgji vc} lc`a pbcp mji}g}pa` je asqcoiqlhax} je lai ci` vjlai/ `geeaxaip cfa fxjq~} ci` ~aj~oa ogugif gi `geeaxaip ~cxp} je pba lqigmg~cogpw)

Aucoqcpgji Aucoqcpgji vc} xa}pxgmpa` pj pba ~xjma}} je aifcfalaip/ ci` `g` ijp mjuax pba cmpqco xa}qop} ci` pbagx gieoqaimaji pba `amg}gji lcdgif ~xjma}})

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GG)7) ^QHOGM GIUJOUALAIP GI QXHCI XAIAVCO GI PXJI@BAGL/ IJXVCW

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>733>

Aucoqcpgji je pba ~xjkamp 

Pba Ijxvafgci Hjcx` je Pambijojfw aucoqcpa` pba ~cxpgmg~cpjxw ~xjma}}) Pbaaucoqcpgji xa}qop} }bjv pbcp gp g} ~j}}ghoa pj giujoua gi`gug`qco/ iji,jxfcig}a` mgpg{ai} giqxhci ~ociigif ~xjma}}a}/ ci` pbcp mgpg{ai} mci lcda ucoqchoa mjipxghqpgji} pj pba}a

~xjma}}a}) Gp g} co}j ~j}}ghoa pj ej}pax giejxla` ci` exqgpeqo `g}mq}}gji} cljif pba ~ciaolalhax})

^ciao lalhax} lq}p ha fguai }qeegmgaip pgla pj hamjla cmsqcgipa` vgpb jia cijpbax)Pbaxa lq}p co}j ha moacx,mqp xqoa} ji bjv pba ~oaicxw `g}mq}}gji} cxa pj pcda ~ocma) Fjj`~xjma}} ecmgogpcpgji g} a}}aipgco)

Hc}a` ji pba aucoqcpgji xa}qop}/ }jla c`kq}plaip} mjqo` ha lc`a pj pba lapbj`;

F Gimxac}a pba iqlhax je ~aj~oa c}da` pj ~cxpgmg~cpa gi pba ~ciao pj mxacpa c hxjc`ax}aoampgji je c~~ogmcip} ci` lalhax} je pba ~ciao)

F Arpai` pba `qxcpgji je pba ~xjma}}) Jxfcig}ax} mjqo`/ ejx arcl~oa/ xa~ocma pvj je pbaauaigif laapgif} vgpb c vaadai`) Pbg} vjqo` coojv pba ~ciao lalhax} ljxa pgla pjfap cmsqcgipa` ci` eqxpbax pgla ejx `g}mq}}gji}) Pbaxa vjqo` co}j ha ljxa xjjl ejxoampqxa} ci` giejxlcpgji laapgif})

F A}pchog}b moacxax xqoa} ejx `g}mq}}gji} ci`/ ge iama}}cxw/ fqg`a pba `g}mq}}gji} ljxa) Pbg}g} pj ai}qxa pbcp coo lalhax} bcua ci asqco }cw ci` gieoqaima juax pba egico }pcpalaip)Gi pba Pal~a ~xjkamp/ ejqx ~ciao lalhax} pai`a` pj `jlgicpa pba `g}mq}}gji})

Pba Hjcx` je Pambijojfw haogaua} pbcp pba ~cxpgmg~cpjxw lapbj` ci` pba ~j}gpguaar~axgaima} exjl pba ~cxpgmg~cpjxw ~xjkamp gi Pxji`bagl lcw ha je haiaegp ejx jpbax} vbjvg}b pj giujoua mjimaxia` mgpg{ai} gi ~ociigif ~xjma}}a})

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

333

^CXP GG 

Mbc~pax 3>

Gl~xjugif Sqcogpw je Ogeagi @g}pxa}}a` Qxhci Cxac} gi Hxalai/

Faxlciw

hw

Ciic `g Lcppgc/ @gxampjxcpa ejx ^qhogm Fjuaxicima ci` Paxxgpjxgco @auaoj~laip/ JAM@

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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GG)3>) GL^XJUGIF SQCOGPW JE OGEA GI @G]PXA]]A@ QXHCI CXAC] GI HXALAI/ FAXLCIW

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7338

Gipxj`qmpgji

Lciw Faxlci mgpga} bcua ar~axgaima` }~cpgco }afxafcpgji ci` pba `amogia je }jlaiagfbhjqxbjj`}) Pba ~xjhoal} je `g}pxa}}a` qxhci cxac} cxa lqopg,`glai}gjico ci` pbajqpmjla je mjl~oar gipaxcmpgji} hapvaai amjijlgm/ }jmgco ci` }~cpgco ecmpjx})@g}c`ucipcfa` iagfbhjqxbjj`} pai` pj ha mbcxcmpaxg}a` hw bgfb qial~ojwlaip xcpa}/ c~jjx ~bw}gmco aiugxjilaip/ }jmgco ci` amjijlgm armoq}gji/ ojv a`qmcpgjico oauao}/ bgfbmxgla xcpa}/ ocmd je giexc}pxqmpqxa} ci` }axugma `aoguaxw ci` c faiaxco }ai}a je `a}~cgxcljif xa}g`aip}) Pba ocxfa iqlhax} je lgfxcip} vbj pai` pj mjla pj pba}a `g}pxa}}a`

qxhci iagfbhjqxbjj`} ~ocma c``gpgjico }pxa}} ji pba}a iagfbhjqxbjj`}) Gi pba ~c}p/ lj}pxafaiaxcpgji aeejxp} vaxa ejmq}}a` ji gl~xjugif pba ~bw}gmco }~cma) Xamaipow/ gigpgcpgua}bcua ejmq}a` ji gl~xjugif pba }jmgco giexc}pxqmpqxa je `g}pxa}}a` iagfbhjqxbjj`}) Vbgo}p}jla gigpgcpgua} q}a c pj~,`jvi c~~xjcmb/ pbaxa g} gimxac}gifow c }bgep pjvcx`} ar~ogmgpowgiujougif ojmco xa}g`aip} gi gl~xjugif pbagx iagfbhjqxbjj`) ^cxpgmg~cpgji ji pba ojmco oauaomci al~jvax ~aj~oa ci` fgua c }ai}a je jviax}bg~ ci` mjipxjo) Bjvauax/ ~aj~oa vgpb cojv }jmgj,amjijlgm hcmdfxjqi`/ wjqif ~aj~oa jx lgfxcip} lcw ha }bw pj cxpgmqocpa pbagxugav} jx ocmd pba xbapjxgmco }dgoo} pj ar~xa}} pbagx j~gigji} gi ~qhogm ejxc ci` pbagx j~gigji}ci` lcw ijp ha pcdai }axgjq}ow) Gi c``gpgji/ }pcpa xa~xa}aipcpgua} lcw ijp ha mjlejxpchoapj xaocw ~jvax ci` "hgi`gif' `amg}gji lcdgif pj ‟pba ~aj~oa“)

VgI ” Vjbiai gi Icmbhcx}mbcepai "Ogugif gi Iagfbhjqxbjj`}' ci` ]j{gcoa]pc`p "@g}pxgmp} vgpb ]~amgco @auaoj~laip} Iaa`} ” ]jmgcoow Gipafxcpa` Mgpga}'

Pba mjllqico ~xjkamp VgI ” Ogugif gi Iagfbhjqxbjj`} vc} ocqimba` ji2 @amalhax 3772 hw pba mgpw }pcpa je Hxalai gi Ijxpbaxi Faxlciw pj gl~xjua pai `a~xgua`iagfbhjqxbjj`}) Gp g} bjxg{jipcoow jxfcig}a` giujougif coo xaoaucip mgpw ci` Oci``a~cxplaip}/ ci` juax 2>> ~xjkamp} bcua haai xacog}a` }j ecx) VgI fjco} cxa pbxaaejo`;

3) Pj gl~xjua pba ogugif mji`gpgji} gi `g}pxa}}a` qxhci cxac})

8) Pj `auaoj~ ojmco aifcfalaip je mgpg{ai})

=) Pj aimjqxcfa mj,j~axcpgji hapvaai ojmco cmpjx}) "Pba ~xjkamp fgua} xjjl pj ojmco cmpjx} pj`apaxlgia pba arcmp mjipaip pj ai}qxa pbcp gp egp} ojmco xacogpga})'

‟]j{gcoa ]pc`p“ "@g}pxgmp} Vgpb ]~amgco @auaoj~laip Iaa`} ” ]jmgcoow Gipafxcpgua Mgpw'/ c kjgip ea`axco ci` Oài`ax ~xjfxclla pj ej}pax ~cxpgmg~cpgji ci` mj,j~axcpgji/ }gfigega} c iavgipafxcpgua ~jogpgmco c~~xjcmb pj qxhci `g}pxgmp `auaoj~laip) Pba ~xjfxclla g} lcicfa`qi`ax pba cq}~gma} je pba Ea`axco Lgig}pxw je Pxci}~jxp/ Hqgo`gif ci` Qxhci Ceecgx} "HLUH]'/xa~xa}aipa` hw pba Ea`axco Jeegma ejx Hqgo`gif ci` Xafgjico ^ociigif "HHX'/ vbjmjllg}}gjia` pba Faxlci Gi}pgpqpa je Qxhci Ceecgx} "@aew' pj }q~~jxp pba ~xjfxclla ejxpba gigpgco gl~oalaipcpgji ~bc}a "3777,8>>=') C icpgjivg`a iapvjxd vc} }ap q~/ ~xjug`gifji}gpa ~xjfxclla }q~~jxp gi 35 ]jmgcoow Gipafxcpgua Mgpw ~gojp `g}pxgmp} "cljif pbal

Hxalai' ci` `a}gfigif c ~xjfxclla aucoqcpgji }w}pal) Pba pbalcpgm ejmq} mjuax} cooxaoaucip pj~gm} xcifgif exjl }pxcpafgm egao`} je cmpgugpga}/ }qmb c} iagfbhjqxbjj`lcicfalaip pj cmpgucpgji ci` ~cxpgmg~cpgji) ]qh}pcipgua cmpgugpw cxac} gimoq`a;

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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GG)3>) GL^XJUGIF SQCOGPW JE OGEA GI @G]PXA]]A@ QXHCI CXAC] GI HXALAI/ FAXLCIW

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 33=

al~ojwlaip4 sqcogegmcpgji} ci` pxcgigif4 cmmqlqocpgji je iagfbhjqxbjj` c}}ap}4 }jmgcocmpgugpga} ci` }jmgco giexc}pxqmpqxa4 }mbjjo} ci` a`qmcpgji4 bacopb ~xjljpgji4 pxci}~jxp ci`pba aiugxjilaip4 qxhci `g}pxgmp mqopqxa4 }~jxp} ci` xamxacpgji4 gipafxcpgji je `guax}a }jmgcoci` apbigm fxjq~}4 bjq}gif lcxdap ci` bjq}gif gi`q}pxw4 ogugif aiugxjilaip ci` ~qhogm}~cma4 glcfa gl~xjualaip ci` ~qhogm xaocpgji}4 ci` mjllqigpw ogugif gi pba `g}pxgmp})

Pba bgfb `afxaa je pbalcpgm/ }pxcpafgm ci` ojmcpgji juaxoc~ hapvaai VgI ci` ]j{gcoa]pc`p oa` pba cqpbjxgpga} gi Hxalai pj ogid hjpb ~xjfxclla} pj mxacpa }wiaxfw aeeamp})Mjlhgigif pba xa}jqxma} ci` mjllgplaip je pvj ~xjfxclla} lcw ha jia je pba ecmpjx}vbw Paiauax/ c `g}pxa}}a` iagfbhjqxbjj` gi Hxalai/ bc} gl~oalaipa` ljxa ~xjkamp} pbciciw je pba jpbax pai ~gojp iagfbhjqxbjj`})

Paiauax g} jia je pba pai `a~xgua` iagfbhjqxbjj`} pbcp vaxa }aoampa` pj ~cxpgmg~cpa giVgI ” ]j{gcoa ]pc`p) Paiauax g} c ~axg~baxco iagfbhjqxbjj` hqgop ji c fxaaiegao` }gpa ji pbaac}paxi jqp}dgxp} je Hxalai/ c mgpw }pcpa+ gi Ijxpbaxi Faxlciw) Pba bgfb,xg}a hqgo`gif}vaxa mji}pxqmpa` gi pba acxow 376>} ci` cxa bjla pj chjqp 5 1>> ~aj~oa gi 8 5=1 eocp})

Chjqp 28! je xa}g`aip} cxa ejxagfiax} "gimoq`gif apbigm Faxlci}'/ jxgfgicpgif exjl22 mjqipxga}) Pba ~j~qocpgji g} mbcxcmpaxg}a` c} hagif ~cxpgmqocxow wjqif) C~~xjrglcpaow03! je Paiauax xa}g`aip} xamagua qial~ojwlaip haiaegp}) Paiauax/ vbgmb g} chjqp3= dgojlapxa} cvcw exjl pba mgpw maipxa/ g} ijp }axua` hw ci qi`axfxjqi` jx juaxfxjqi`pxcgi hqp xaoga} gi}pac` ji c hq} }axugma vbgmb pcda} chjqp => lgiqpa} pj pba mgpw maipxa)

Pba bgfb eoqmpqcpgji je xa}g`aip} g} ci jh}pcmoa pj cmbgaugif }q}pcgia` ~cxpgmg~cpgji giPaiauax) Xa}g`aip} vgpb c `afxaa je mbjgma oacua ejx jpbax iagfbhjqxbjj`} cepax ci cuaxcfaeocp jmmq~cimw xcpa je igia wacx}) Pbg} g} } }bjxp ~axgj` mji}g`axgif pbcp pba cuaxcfa eocpjmmq~cimw xcpa gi pba pai g}pxa}}a` VgI cxac} g} iacxow pvgma c} ocxfa/ 36 wacx}) C mji}pcipiaa` pj gipafxcpa xamaip gllgfxcip} ~qp} c``gpgjico ~xa}}qxa ji pba iagfbhjqxbjj`)

Hapvaai 8>>0 ci` 8>>2/ pba bgfb,xg}a hqgo`gif} bcua haai xaijucpa` ci` qijmmq~ga`hqgo`gif} `aljog}ba`) Pba cipgmg~cpa` xaip gimxac}a/ c} vaoo c} ljugif xa}g`aip} je hqgo`gif} pbcp vgoo ha `aljog}ba` pj jpbax eocp}/ bc} mcq}a` mjimaxi cljif xa}g`aip})

^xjfxclla gl~oalaipcpgji

3) ]appgif pba }pcfa

Gimoq}gji gi pba `amg}gji,lcdgif ~xjma}} g} ugpco4 gp mxacpa} c }ai}a je jviax}bg~ ci`~xg`a/ ci` }qh}asqaipow lcda} ~xjkamp} ljxa }q}pcgichoa) Pbg} g} ~cxpgmqocxow gl~jxpcip

mji}g`axgif pbcp VgI ” ]j{gcoa ]pc`p ~xjfxclla eqi`} vgoo auaipqcoow ar~gxa)Gl~xjualaip} gi pba }jmgco }~baxa mciijp ha lc`a exjl pba jqp}g`a hqp xasqgxa }q~~jxpexjl vgpbgi) Ojmco ~cxpgmg~cpgji mci co}j gipafxcpa xa}g`aip} vbj eaao ecx cvcw exjl`amg}gji,lcdgif maipxa}) C }cocxga` ~xjkamp lcicfax vgpb c hcmdfxjqi` gi }jmgco vjxd ejxacmb ~gojp iagfbhjqxbjj` g} pba egx}p mjipcmp ~jgip ejx xa}g`aip} ci` ciw fxjq~ vbj vg}ba}pj xqi c ~xjkamp gi Paiauax) Pba `g}pxgmp lcicfax jxfcig}a} ci` lj`axcpa} pba ~xjkampfxjq~ laapgif/ hxgif} `geeaxaip cmpjx} pjfapbax/ ci` g} xa}~ji}ghoa ejx gigpgcpgif ci`lcicfgif ~xjkamp}/ c} vaoo c} ejx }appgif ~xgjxgpga} gi pba ~xjkamp fxjq~) Paiauax co}j bc} ciagfbhjqxbjj` jeegma)

Ejx gp} `amg}gji lcdgif/ pba ~xjfxclla xaoga} ji pba `g}pxgmp fxjq~ vbgmb laap} auaxwegua vaad}) Vjxdgif fxjq~} pj `auaoj~ }~amgegm ~xjkamp} "ejx arcl~oa pj aiocxfa pba wjqpb

+ Pba mgpw }pcpa Hxalai/ pjfapbax vgpb Hxalauaxbcuai/ g} jia je 35 Hqi`a}oài`ax pbcp ejxl pbaEa`axco Xa~qhogm je Faxlciw)

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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GG)3>) GL^XJUGIF SQCOGPW JE OGEA GI @G]PXA]]A@ QXHCI CXAC] GI HXALAI/ FAXLCIW

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7330

maipxa gipj c uaxgpchoa maipxa ejx mbgo`xai/ wjqpb ci` c`qop}' laap ji ci c` bjm hc}g}) Auaxwlaapgif g} jxfcig}a` cxjqi` egua ~jgip}) g' sqa}pgji} ci` ~xjhoal}4 gg' xa~jxp je cmpgji}pcdai }gima pba oc}p laapgif4 ggg' q~`cpa` giejxlcpgji xafcx`gif pba xaijucpgji je Paiauax4

gu' q~`cpa} xafcx`gif VgI ” ]j{gcoa ]pc`p ~xjkamp} ci` eqi`gif4 ci` u' ciw jpbax hq}gia}})Gi c``gpgji/ pba `g}pxgmp fxjq~ co}j mbjj}a} c ~jogpgmco ejmq} pbala/ jx arcl~oa ‟^g}c ci`

]mbjjo} gi Paiauax“) Pba fxjq~ g} c ejxql ejx armbcifgif giejxlcpgji ci` pj `g}mq}}~xjhoal} `gxampow vgpb xa}~ji}ghoa jeegmgco}) Pba egx}p pvj ~jgip} gi ~cxpgmqocx ~cgip c ojif,paxl ~gmpqxa je xa}g`aip}‗ aujougif ~xgjxgpga} ci` vjxxga} vbgmb }bjqo` ha xaeoampa` gi pbaucxgjq} ~xjkamp}) Pba ~xjkamp fxjq~ bc} hamjla jia je pba ~goocx} je mjllqigpw ogea vgpb0> pj 2> ~aj~oa ~cxpgmg~cpgif gi acmb laapgif) C~~xjua` ~xjkamp} fap pba ‟VgI ]aco je C~~xjuco“/ c ~xaxasqg}gpa haejxa c ~xjkamp mci ha mji}g`axa` hw pba c`lgig}pxcpgji ci`gl~oalaipa`) Pba `g}pxgmp fxjq~ mci bcua c bqfa haiaegmgco gl~cmp ji Paiauax‗} xa}g`aip})Ejx arcl~oa/ pba `g}pxgmp fxjq~ iafjpgcpa` vgpb c vaoo,dijvi ojv,~xgma }q~axlcxdap pjj~ai c hxcimb gi Paiauax) @g}pxgmp fxjq~ laapgif} pw~gmcoow oc}p pbxaa bjqx}) Pba `g}pxgmpfxjq~‗} vjxd gimoq`a} pba ejoojvgif cxac};

F Iagfbhjqxbjj` lcicfalaip ci` ojhhwgif)

F Ecmgogpcpgif ojmco mgpg{ai} }aoe,bao~ ci` jxfcig}cpgji)

Pchoa 3>)3) VgI ci` ]j{gcoa ]pc`p ~xjkamp} gi Paiauax; Daw mbcxcmpaxg}pgm}

Mj}p} Paiauax xamagua} chjqp AQX 35> >>> ~ax wacx exjl VgI ci` c hq`fap je AQX 31> >>> "8>>1'/ AQX ==> >>> "8>>5'ci` AQX 3=1 >>> "8>>6' ~ax wacx exjl ‟]j{gcoa ]pc`p“ "@g}pxgmp} Vgpb ]~amgco @auaoj~laip Iaa`} ” ]jmgcoow GipafxcpguaMgpw') Pba pjpco hq`fap ~ax wacx ucxga} cmmjx`gifow) Gi 8>>2/ Paiauax xamagua AQX 35> >>> exjl VgIci` AQX 30> >>> exjl ]jmgco ]pc`p ci` AQX 2> >>> exjl OJ])

Xg}d} C iqlhax je mbcooaifa} vaxa cipgmg~cpa` ci` aimjqipaxa` gi pba gl~oalaipcpgji je VgI ” ]j{gcoa ]pc`p gi Paiauax)F ]q}pcgigif mgpg{ai}‗ ~cxpgmg~cpgji juax ojif ~axgj`} je pgla mci ha mbcooaifgif) Pba aucoqcpgji gi 8>>0 bc} }bjvi

pbcp mgpg{ai} cxa ljxa ogdaow pj fap giujoua` ge pba ~xjkamp} vaxa pgla,hjqi` ci` ji c }~amgegm g}}qa pbcp mjimaxi}

pbal `gxampow)F Gi pba `g}pxgmp fxjq~/ pba mji}ai}q} ~xgimg~oa g} q}a` pj xacmb c `amg}gji) Pba mji}ai}q} ~xgimg~oa/ qiogda pba lckjxgpw

~xgimg~oa/ mci ha c oaifpbw ~xjma}}) Gp xg}d} pbcp pba xa}qop} cppcgia` cxa pba ojva}p mjllji `aijlgicpjx/ vbgmb lcwmxacpa c }ai}a je `g}}cpg}ecmpgji cljif `amg}gji lcdax} ci` ~cxpgmg~cip}) Bjvauax/ }gima ~cxpgmg~cip} cxa ejxma`pj j~aiow mjllqigmcpa gi jx`ax pj egi` c ugchoa }joqpgji/ pbai ljxa giijucpgua `amg}gji} lcw ha xacmba`)

F Pbaxa g} c xg}d pbcp pba ~cxpgmg~cpjxw ~xjma}} gi Paiauax g} ijp }qeegmgaipow aljmxcpgm/ c} pba g}pxgmp fxjq~ lalhax} cxaijp `aljmxcpgmcoow aoampa` pj xa~xa}aip pbagx iagfbhjqxbjj`) Pxci}~cxaimw gi pba `amg}gji,lcdgif ~xjma}} g} }jlapgla} ocmdgif/ cmmjx`gif pj }jla ~xjkamp oac`ax}) Ojmco ~xjkamp} gl~oalaipa` gi Paiauax vaxa uaxw jepai gigpgcpa`hw pba ~xjea}}gjico ~xjkamp oac`ax} ci` ijp hw ojmco xa}g`aip}) C moacx }pxcpafgm jxgaipcpgji g} }jlapgla} lg}}gif ci`pbaxa g} c ocmd je jhkampgua mxgpaxgc pj c}}a}} ci` aucoqcpa ~xjkamp}) Bjvauax/ mgpg{ai} ~ocw ci cmpguaci` `amg}gua xjoa vbai gp mjla} pj aucoqcpgif ci` c~~xjugif ~xjkamp}) Gi ecmp/ pba bgfb mjl~apaimw gi aucoqcpgifci` c}}a}}gif iav ~xjkamp} hw xa}g`aip} mjipxghqpa} pj `aa~ax ojmco jviax}bg~ je pba ~xjkamp})

Haiaegp} VgI ” ]j{gcoa ]pc`p mjipxghqpa` pj mjba}gji gi Paiauax gi pbxaa vcw};F Egx}p/ gp bgfbogfbpa` pba }gpqcpgji gi Paiauax) Pbaxa g} c ~axma~pgji pbcp pba ~cxpgmg~cpgji je xa}g`aip} gi iagfbhjqxbjj`

lcicfalaip c``a` ucoqa ejx mgpw cqpbjxgpga} gi paxl} je qi`ax}pci`gif pba ~jgip} je ugav ci` }~amgegm iaa`} je ojmco xa}g`aip})F ]amji`/ cmpguaow ~cxpgmg~cpgif gi pba `g}pxgmp fxjq~ laapgif vgpb coo cmpjx}/ gimoq`gif mgpw ci` Oci` c`lgig}pxcpjx}/

al~jvaxa` xa}g`aip})F Egicoow/ gp gl~xjua` juaxcoo sqcogpw je ogea gi Paiauax c} }qffa}pa` hw pba aucoqcpgji xa~jxp) Pba ~xgimg~oa }pxaifpb

je pba g}pxgmp fxjq~ g} gp} bgfb mjl~apaimw gi aucoqcpgif ci` c~~xjugif ~xjkamp} vbgmb cgl pj gl~xjua pba juaxcoo sqcogpwje Paiauax)

Gimoq}gji Pba ~xjkamp ~qp} ojmco xa}g`aip} cp pba mjxa je `amg}gji lcdgif/ c} coo ~xjkamp} bcua pj ha c~~xjua` hw pba `g}pxgmp fxjq~vbgmb g} j~ai pj coo xa}g`aip} ci` laap} jima c ejxpigfbp gi Paiauax) Pba mjl~j}gpgji je pba `g}pxgmp fxjq~ pai`}

pj mbcifa acmb pgla/ hqp vjlai pai` pj ha }jlavbcp juaxxa~xa}aipa` ci` lgfxcip} qi`axxa~xa}aipa`)

Aucoqcpgji VgI ci` ]j{gcoa ]pc`p gi pba pai iagfbhjqxbjj`} vaxa aucoqcpa` gi 8>>0 hw pvj arpaxico gi}pgpqpgji}) Pba aucoqcpgji c~~xjcmb vc} bjog}pgm ci` gimoq`a` xaugavgif pba ~xjfxclla}/ pbagx gl~cmp} ci` c}}a}}gif pj vbcp `afxaa ~xaugjq}ow`apaxlgia` fjco} vaxa xacmba` c} vaoo c} c~~xcg}gif pba `a}gfi/ fjuaxicima ci` ~xj}~amp) Hjpb ~xjfxclla} 

mjipxghqpa` pj }gfigegmcipow gl~xjugif pba ~bw}gmco ci` }jmgco }gpqcpgji) Pba aucoqcpgji co}j al~bc}g}a` pbcp lciw~xjhoal} pbcp arg}p gi `g}pxa}}a` qxhci iagfbhjqxbjj`}/ }qmb c} qial~ojwlaip/ cxa ~xjhoal} pbcp fj hawji` vbcp cxaocpguaow }lcoo qxhci xafaiaxcpgji ~xjfxclla mci `j ci` xasqgxa mbcifa} gi }jmgapw cp ocxfa) Pba aucoqcpgji g`aipgega`pba laxfgif je pvj qxhci xafaiaxcpgji ~xjfxclla} ” VgI ci` ]j{gcoa ]pc`p ” c} bcugif xa}qopa` gi ljxa aeegmgaipegicimgco ci` bqlci xa}jqxma} lcifalaip) Pba xa}qop} je pba aucoqcpgji cxa ~qhogmow cucgochoa)

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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GG)3>) GL^XJUGIF SQCOGPW JE OGEA GI @G]PXA]]A@ QXHCI CXAC] GI HXALAI/ FAXLCIW

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 331

F @auaoj~gif ci` gl~oalaipgif Paiauax‗} xabchgogpcpgji)

F C`ug}jxw }axugma pj coo gipaxa}pa` ~cxpga})

F Gl~oalaipgif VgI)

F Ogcg}gif vgpb pba cqpbjxgpga}/ mgpw mjqimgo ci` hqgo`gif }jmgapw)

F Iapvjxdgif)F Mjoochjxcpgji ci` mj,jx`gicpgji lambcig}l})

F ^qhogm xaocpgji})

F Gigpgcpgif ci` }paaxgif je coo cmpgugpga} ci` ~oci} xaocpa` pj Paiauax ci` xa~xa}aipgifPaiauax `qxgif jeegmgco auaip})

Acmb wacx gi cqpqli pba ciiqco VgI ” ]j{gcoa ]pc`p vjxd}bj~ g} jxfcig}a` hw pba`g}pxgmp lcicfax) @qxgif pba vjxd}bj~/ }pjmd,pcdgif pcda} ~ocma pj aucoqcpa vbgmb ~xjkamp}vjxda` vaoo ci` bjv pj gl~xjua ~xjkamp} ci` pba ~xjma}}) Hc}a` ji pba jxgfgico VgI ci`]j{gcoa ]pc`p exclavjxd}/ c og}p je jhkampgua} ejx pba mjlgif wacx g} `xcvi q~ hw pba `g}pxgmp

lcicfax} ci` coo gipaxa}pa` ~cxpga} mci ojf pbagx iav ~xjkamp ~xj~j}co}) Pba `g}pxgmplcifax }~ai`} pba iarp pvj ljipb} `g}mq}}gif acmb ~xjkamp vgpb pba `geeaxaip cmpjx} pjfap c happax ~gmpqxa je vbgmb ~xjkamp} bcua pba ha}p mbcima je hagif xacog}a` ci` pjmjimaipxcpa gipaxa}p} ci` xa}jqxma}) Pba xaug}a` og}p je ~xjkamp} g} pbai ~xa}aipa` ci``g}mq}}a` gi pba iarp `g}pxgmp fxjq~ laapgif qipgo c mji}ai}q} g} xacmba`4 c egico og}p je ~xjkamp} vgpb c hq`fap g} c`j~pa`) Gp mci bc~~ai pbcp c ~xjkamp g} xakampa` cp c ocpax }pcfa)^xjkamp} mci co}j ha ~xj~j}a` ocpax `qxgif pba wacx/ ~axlgppa` pbcp pbaxa cxa }pgoo eqi`} oaep)

8) ]q}pcgigif ~cxpgmg~cpgji

^xgjx pj a}pchog}bgif VgI ”]j{gcoa ]pc`p/ ci qxhci clai`laip ~xjkamp vc} gigpgcpa` gi

pba 372>} qi`ax pba cq}~gma} je pba ]aicpjx eÿx Qlvaop/ Hcq/ Uaxdabx qi` Aqxj~c pjgl~xjua pba ~bw}gmco }g`a je `g}pxa}}a` iagfbhjqxbjj`}/ gimoq`gif Paiauax) C} ~cxp je pbg}~xjkamp/ c `g}pxgmp fxjq~ vc} a}pchog}ba` gi 3727 }j pbcp xa}g`aip} vaxa coxac`w eclgogcxvgpb pba ojmco ~cxpgmg~cpgua ~xjma}} vbai VgI ” ]j{gcoa ]pc`p vc} gl~oalaipa`) Pba }cla`g}pxgmp lcicfax bc} bac`a` Paiauax‗} `g}pxgmp fxjq~ }gima gp} a}pchog}blaip) Bcugif pba}cla g}pxgmp lcicfax ejx 37 wacx} fgua} c bgfb afxaa je mjipgiqgpw/ gi}pgpqpgjico laljxw/c vacopb je ar~axgaima ci` }jog` vjxdgif xaocpgji}bg~} vgpb coo cmpjx}4 pbg} bc} maxpcgiowmjipxghqpa` pj pba }qmma}} je ojmco ~cxpgmg~cpgji gi Paiauax) Jima c wacx/ c maxaljiw pjc~~xamgcpa ci` pbcid ~cxpgmqocx aifcfa` ojmco xa}g`aip} g} }pcfa` gi Paiauax ci` pba‟fjo`ai }dw}mxc~ax“ g} cvcx`a` pj vjxpbw gi`gug`qco} ci` fxjq~})

=) Giejxlcpgji g}}algicpgji

Giejxlcpgji g} `g}pxghqpa` pbxjqfb ucxgjq} mbciiao} pbaxahw lcrglg}gif gp} jqpxacmb~jpaipgco) Giejxlcpgji chjqp pba vjxd ci` `amg}gji} pcdgif hw pba `g}pxgmp fxjq~ g} lc`acucgochoa jiogia pbxjqfb c xafqocxow q~`cpa` vah}gpa) Pba vah}gpa g} mjl~oalaipa` hw~j}pax}/ eowax}/ hocmdhjcx`} gi pba iagfbhjqxbjj`/ ci` ci giejxlcpgji }pcoo gi pba ojmco}bj~~gif maipxa) Lgiqpa} je pba laapgif} cxa co}j lcgoa` pj gipaxa}pa` mgpg{ai} q~jixasqa}p) Paiauax‗} jvi PU }bjv ji c ~qhogm paoaug}gji mbciiao ” Sqccd Dcico ” g} cgxa`jima c ljipb pj giejxl ojmco xa}g`aip} chjqp vbcp g} fjgif ji gi pbagx iagfbhjqxbjj`) Pbaaucoqcpgji }bjva` pbcp VgI ” ]j{gcoa ]pc`p g} vaoo dijvi cljif xa}g`aip})

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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GG)3>) GL^XJUGIF SQCOGPW JE OGEA GI @G]PXA]]A@ QXHCI CXAC] GI HXALAI/ FAXLCIW

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7335

Gi coo/ pba `g}pxgmp fxjq~ g} uaxw oguaow ci` aifcfa} hapvaai 0> ci` 2> ~aj~oa) Pba~xjkamp lcicfax jxfcig}a} pba ~cxpgmg~cpjxw ~xjma}}/ hxgifgif pjfapbax `geeaxaip cmpjx}/gigpgcpgif ci` jxfcig}gif ~xjkamp} c} vaoo c} fgugif c faiaxco `gxampgji je pba ~xjkamp vjxd)Gi Paiauax/ auaxwhj`w vbj ogua}/ vjxd} jx mcxxga} ciw xa}~ji}ghgogpw ojmcoow g} giugpa` pjcppai` pba laapgif} je pba `g}pxgmp fxjq~ vgpb pba }cla xgfbp pj }~acd) Gi c``gpgji pj

xa}g`aip} ci` ojmco hq}gia}} jviax}/ jpbax} }qmb c} Oci` ci` ojmco ~jogpgmgci}/ Oci` ci`ojmco c`lgig}pxcpjx}/ bjq}gif c}}jmgcpgji}/ mbqxmb ci` lj}sqa xa~xa}aipcpgua}/ mbcxgpga}ci` bjq}gif c}}jmgcpgji} cppai` pba laapgif}) Vjlai pai` pj ha }jlavbcpjuaxxa~xa}aipa` ci` lgfxcip} qi`axxa~xa}aipa`) Wjqif ~aj~oa cxa ljxa ogda pj cppai` ge }jlapbgif pbcp g} je mjimaxi pj pbal g} hagif `g}mq}}a`/ ejx arcl~oa mji}pxqmpgif c}dcpahjcx` xcl~ jx mjiuaxpgif ci al~pw }bj~ gipj c fwl)

Lcicfgif ‟xg}d}“

C iqlhax je mbcooaifa} vaxa cipgmg~cpa`/ ci` aimjqipaxa`/ vbai mgpg{ai} vaxa c}da`pj ~cxpgmg~cpa gi pba `amg}gji,lcdgif ~xjma}}) Gp g} iama}}cxw pj lcicfa qixacog}pgmar~ampcpgji} je vbcp ~cxpgmg~cpgji ji pba ojmco oauao mci cmbgaua ci` pj vbcp `afxaaqi`axxa~xa}aipa` }aflaip} je }jmgapga} }qmb c} lgfxcip} fap giujoua`) ]jla lgfxcip} co}jecma c ocifqcfa hcxxgax/ vbgmb ~xauaip} pbal exjl eqoow ~cxpgmg~cpgif gi pba `g}pxgmp fxjq~)

Pbaxa g} c xg}d pbcp pba ~cxpgmg~cpjxw ~xjma}} gi Paiauax g} ijp }qeegmgaipow `aljmxcpgm)Egx}p/ copbjqfb `g}pxgmp laapgif} cxa j~ai pj ciwjia/ pba `g}pxgmp fxjq~ lalhax} cxa ijp`aljmxcpgmcoow aoampa` pj xa~xa}aip pbagx iagfbhjqxbjj`) ]amji`/ pxci}~cxaimw gi pba`amg}gji,lcdgif ~xjma}} g} }jlapgla} ocmdgif "cmmjx`gif pj }jla ~xjkamp oac`ax}') Gic``gpgji/ pbaxa g} c }pxjif ~xa}aima je ~xjea}}gjico cmpjx} gi pba}a laapgif}) Pbaxa g} c xg}dje bcugif c `a ecmpj pj~,`jvi c~~xjcmb pbcp g} ijp alha``a` gi pba mjllqigpw) Ojmco

~xjkamp} pbcp vaxa gl~oalaipa` gi Paiauax vaxa uaxw jepai gigpgcpa` hw pba ~xjea}}gjico~xjkamp oac`ax} xcpbax pbci hw ojmco xa}g`aip}) Egicoow/ c moacx }pxcpafgm jxgaipcpgji g}}jlapgla} lg}}gif/ ci` pbaxa g} c ocmd je jhkampgua mxgpaxgc pj c}}a}} ci` aucoqcpa ~xjkamp})Acmb ~xjkamp ~xj~j}co mciijp ha aucoqcpa` gi coo pbjxjqfbia}} `qxgif pba ciiqco vjxd}bj~jx gi pba `g}pxgmp fxjq~ `qa pj pgla xa}pxcgip}/ }j pbcp c hc}g} ejx aucoqcpgif ~xjkamp} `qxgifpba `amg}gji,lcdgif ~xjma}} g} ocmdgif) Ci jhkampgua }ap je mxgpaxgc vbgmb ejxl c moacx}pxcpafgm jxgaipcpgji g} }pgoo lg}}gif `a}~gpa `aegia` ~xgjxgpga}) Bjvauax/ mgpg{ai} ~ocw cicmpgua ci` `amg}gua xjoa vbai gp mjla} pj aucoqcpgif ci` c~~xjugif ~xjkamp}) Gi ecmp/ pbabgfb mjl~apaimw gi aucoqcpgif ci` c}}a}}gif iav ~xjkamp} hw xa}g`aip} mjipxghqpa} pj`aa~ax ojmco jviax}bg~ je pba ~xjkamp})

Gl~cmp je VgI ” ]j{gcoa ]pc`p 

Laxfgif VgI/ vgpb gp} ejmq} ji }jmgco gl~xjualaip}/ ci` ]j{gcoa ]pc`p/ vgpb gp} ejmq}ji }pxqmpqxco gl~xjualaip}/ bc} haai }aai c} c mbcima pj }joua bgfbow mjl~oar }pxqmpqxcoci` }jmgco ~xjhoal}) Pba mjlhgia` ~xjfxclla} mjipxghqpa` c fxacpax g`aipgegmcpgji je xa}g`aip} vgpb pbagx iagfbhjqxbjj` ci` c fxacpax mc~chgogpw pj }joua jx ac}a }jla je pbag}}qa} ecmgif Paiauax xa}g`aip}) Gp ~xauaip} Paiauax exjl hamjlgif c }jmgco bjp }~jp ci`mjipxghqpa} pj ljxa }pchgogpw ci` ~acmaeqo xaocpgji} cljif iagfbhjqx})

VgI ” ]j{gcoa ]pc`p g} c oci`lcxd gigpgcpgua gi acogif vgpb }jmgco ci` }pxqmpqxco g}}qa}gi `g}pxa}}a` qxhci iagfbhjqxbjj`}) Gp vc} pba egx}p pgla ci gipafxcpgua ci` mjl~oar

~xjfxclla vc} ocqimba` ji c ocxfa }mcoa) C ijpgmachoa gl~xjualaip xafcx`gif pba}pxqmpqxco ci` }jmgco }gpqcpgji vc} lac}qxa` gi Paiauax) Pbg} bc} co}j haai xaeoampa` gi`g}pxgmp ~jogma xamjx`}) Aeejxp} cxa lc`a pj gimoq`a c} lciw ojmco xa}g`aip} c} ~j}}ghoa gi pba

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GG)3>) GL^XJUGIF SQCOGPW JE OGEA GI @G]PXA]]A@ QXHCI CXAC] GI HXALAI/ FAXLCIW

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 336

`g}pxgmp fxjq~ laapgif} ci` ~xjkamp} pbxjqfb aeeampgua la`gc `g}}algicpgji) @qxgif pba~xjfxclla ~bc}a ci gimxac}a gi ~xjkamp cmpgugpga} ci` ~cxpgmg~cpgji je ojmco xa}g`aip} vc}lac}qxa`) Gi lciw mc}a}/ pbg} vc} co}j pba egx}p pgla pbcp `geeaxaip cmpjx}/ pbcp g} cooxaoaucip Oci` ci` mgpw cqpbjxgpga}/ ojmco vjxdgif fxjq~}/ bjq}gif c}}jmgcpgji}/ IFJ/ apm)vjxda` aeeampguaow ci` mjipgiqjq}ow pjfapbax)

Bjvauax/ VgI ” ]j{gcoa ]pc`p‗} ojifax paxl }q}pcgichgogpw g} oa}} vaoo,`jmqlaipa`)Pbaxa g} c `cifax pbcp ge coo VgI ” ]j{gcoa ]pc`p eqi`}/ gimoq`gif }pchgog}gif jx ‟~bc}gif jqp“eqi`}/ cxa vgpb`xcvi pbai pba oauao je cmpgugpw lcw `amogia/ copbjqfb pbg} g} ijp ogdaow pjbc~~ai gi pba iacx eqpqxa) Hjpb VgI ci` ]j{gcoa ]pc`p bcua haai c~~xjua` qipgo 8>3>) Pba}pxjif ~jogpgmco vgoo gi Hxalai pj gl~xjua `g}pxa}}a` qxhci cxac} }qmb c} Paiauax }qffa}p}pbcp pba}a ~xjfxclla} vgoo mjipgiqa gi jia ejxl jx cijpbax)

Aujoqpgji je VgI ” ]j{gcoa ]pc`p 

Gi 8>>0/ ci arpaxico aucoqcpgji vc} mcxxga` jqp hw pvj gi`a~ai`aip xa}acxmb gi}pgpqpa}

Gi}pgpqp eÿx ]pc`pejx}mbqif qi` ]pxqdpqx~jogpgd FlhB/ Haxogi "Ge]' ci` Ejx}mbqif}gi}pgpqp]pc`p qi` Xafgji/ Hxalai "Ejx]pcX') Hjpb gi}pgpqpgji} mcla pj c ~j}gpgua mjimoq}gjixafcx`gif pba gl~cmp ci` jxfcig}cpgji je VgI ” ]j{gcoa ]pc`p gi pba pai ~gojpiagfbhjqxbjj`}) ]gima Kciqcxw 8>>1/ pba ~xjfxclla bc} mjipgiqa` gi c }ogfbpow `geeaxaipejxlcp ci` egicimgif lj`q} pj pcda cmmjqip je gl~xjualaip} pbcp bcua haai lc`a gi}jla `g}pxgmp}) Copbjqfb Paiauax bc} fcgia` lqmb exjl VgI ” ]j{gcoa ]pc`p/ gp xalcgi}jia je pba iagfbhjqxbjj`} pbcp vcxxcip} mjipgiqa` }q~~jxp exjl pbg} ~xjfxclla)

Xaeaxaima}

Hxalai,Paiauax "i)`)'/ vvv)hxalai,paiauax)`a / cmma}}a` @amalhax 8>>6)Ecxvgmd/ C) ci` V) ^apxjv}dw "8>>1'/ ‟Aucoqcpgji `ax ^xjfxclla ‒Vjbiai gi Icmbhcx}mbcepai ” VgI‗

qi` ‒]pc`ppagoa lgp ha}ji`axal Aipvgmdoqif}ha`cxe ” `ga }j{gcoa ]pc`p‗ gi Hxalai“/ Giejxlcpgjiai{qx Xcqlaipvgmdoqif/ Baep ⅐/ ~~) 306,312)

Ge] Gi}pgpqp eÿx ]pc`pejx}mbqif qi` ]pxqdpqx~jogpgd FlhB ci` Ejx]pcX Ejx}mbqif}gi}pgpqp ]pc`p qi`Xafgji "8>>0'/ ‟Aucoqpgji `ax ^xjfxclla ‒Vjbiai gi Icmbhcx}mbcepai ” VgI‗ qi` ‒]pc`pagoa lgpha}ji`axai Aipvgmdoqif}ha`cxe ” `ga }j{gcoa ]pc`p‗ gi Hxalai“/ Ai`haxgmbp/ Hxalai)

Lcppgc/ C) `g "8>>2'/ Paoa~bjia gipaxugav vgpb K) Hcxoj}mbdw/ @g}pxgmp Lcicfax ejx Paiauax/ Hxalai/5 Eahxqcxw)

Lcppgc/ C) `g "8>>2'/ Paoa~bjia gipaxugav vgpb H) Oga`da/ @ax ]aicpjx eÿx Qlvaop/ Hcq/ Uaxdabx qi`Aqxj~c/ Exaga Bci}a}pc`p Hxalai Xaeaxcp ]pc`pqlhcq/ 80 Kciqcxw)

JAM@ "3772'/ Gipafxcpgji gi @g}pxa}}a` Qxhci Cxac}/ JAM@/ ^cxg})]j{gcoa ]pc`p "i)`)'/ vvv)}j{gcoa}pc`p)`a*ai*~xjfxcll/cmma}}a` Ijualhax 8>>6)

]pc`p Hxalai "8>>5'/ GipafxgaxpaBci`oqif}dji{a~pa Hxalai ” Fahgap}haxgmbp Paiauax gl Jdpjhax 8>>5/Hxalai)

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

337

^CXP GG 

Mbc~pax 33

Hqgo`gif ji c ^cxpgmg~cpjxwMjllqigpw ]qllgp gi ^jxp ^bgoog~/

Cq}pxcogc

hw

 Kaiigeax ]pjia/ Mjllqigpw Fjuaxicima Mj,jx`gicpjx Mgpw je ^jxp ^bgoog~/ Cq}pxcogc

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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GG)33) HQGO@GIF JI C CXPGMG CPJXW MJLLQIGPW ]QLLGP GI JXP BGOOG / CQ]PXCOGC

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>738>

Gipxj`qmpgji

Pbg} mc}a }pq`w `g}mq}}a} pba mjima~pqco exclavjxd ci` }pxcpafga} ~qp gi ~ocma hw ciCq}pxcogci lqigmg~co mjqimgo pj `auaoj~ ci cfxaa` og}p je ~xgjxgpga} vgpb gp} ojmcomjllqigpw pbxjqfb pba uabgmoa je c pai,wacx Mjllqigpw ^oci)

Pba Mgpw je ^jxp ^bgoog~ ~cxpiaxa` vgpb ci gipaxicpgjico ijp,ejx,~xjegp cfaimw/Claxgmc]~acd}/ gi bj}pgif c jia,`cw mjllqigpw }qllgp cppai`a` hw 61> ~aj~oa) Pba~qx~j}a je pba }qllgp vc} pj ecmgogpcpa `g}mq}}gji ci` oacxigif hapvaai ~cxpgmg~cip}/ ci`pj a}pchog}b c xcida` og}p je ~xgjxgpga} pj ha cmbgaua` pbxjqfb ujpgif hw coo ~cxpgmg~cip})

^jxp ^bgoog~ ]~acd} mjllqigpw }qllgp vc} `a}gfia` c} c `cw je ~cxpgmg~cpjxw`aljmxcmw q}gif fxjq~vcxa mjl~qpgif }w}pal}/ gi`gug`qco daw ~c` ~joogif/ ci` cq`gj,ug}qco mjllqigmcpgji pjjo}) ^cxpgmg~cip} ar~xa}}a` aipbq}gc}pgm }q~~jxp ejx pbaglla`gcmw je xa}qop} ci` pba pxci}~cxaimw je ~xjma}}a} ~xjug`a` hw pbg} pambijojfw)

Pba mjllqigpw‗} ~xgjxgpga}/ c} ujpa` ejx cp pba }qllgp/ hamcla pba hc}g} ejx pba8>>6,8>36 Mjllqigpw ^oci/ ocqimba` gi Ijualhax 8>>6) Pba Mjllqigpw ^oci bc}}gfigegmcip gieoqaima ji Mjqimgo‗} }pxcpafgm ~ociigif ci` coojmcpgji je xa}jqxma})

^jxp ^bgoog~ ~xjegoa

Pba Mgpw je ^jxp ^bgoog~ g} ci giiax,qxhci lqigmg~cogpw moj}a pj ~j~qocx hacmba} ci`aipaxpcgilaip ~xamgimp} gi Laohjqxia/ Ugmpjxgc) Pba cxac‗} xa}g`aipgco ~j~qocpgji je c~~xjrglcpaow 21 >>> bc} ci gimxac}gifow ceeoqaip }jmgco ~xjegoa/ vbgoa co}j gimoq giffxjq~} vgpb }gfigegmcip }jmgco `g}c`ucipcfa) Pba mgpw ar~axgaima` c }qh}pcipgco oauao je xa}g`aipgco bgfb,xg}a `auaoj~laip `qxgif pba 377>}/ ci` bjq}gif mj}p} mjipgiqa pjgimxac}a c} pba cxac‗} ~j~qocxgpw gimxac}a} `alci`) Juax 0>! je xa}g`aip} bcua ogua` gi pbacxac ejx oa}} pbci egua wacx}/ vbgmb bgfbogfbp} c }gfigegmcip pxci}gaip ~j~qocpgji/ ci`c~~xjrglcpaow 0>! ogua gi }gifoa ~ax}ji bjq}abjo`})

Pba lqigmg~cogpw g} `gug`a` gipj }auai aoampjxco vcx`}/ jia mjqimgoojx ~ax vcx`"fjuaxigif c} jia lqigmg~co,vg`a Mjqimgo' vgpb c ejqx wacx aoampgji mwmoa)

Pchoa 33)3) ^jxp bgoog~ Mjllqigpw ]qllgp; Daw mbcxcmpaxg}pgm}

Mj}p} Mj}p} c}}jmgcpa` vgpb ~xj`qmgif pba jia,`cw Mjllqigpw ]qllgp vaxa c~~xjrglcpaow CQ@ 8=> >>>/ armoq`gifMjqimgo }pcee pgla) C mjipxghqpgji je CQ@ 0> >>> vc} xamagua` exjl pba ]pcpa Fjuaxilaip a~cxplaip ejx ojmcofjuaxilaip "Ojmco Fjuaxilaip Ugmpjxgc' pj eqi` egolgif je pba }qllgp ci` ~xj`qmpgji je c `jmqlaipcxw @U@ejx pba ojmco fjuaxilaip }ampjx)

Xg}d} Pba Mjllqigpw ^oci ]paaxgif Mjllgppaa c`j~pa` c }ap je ~xgimg~oa} pj fqg`a pbagx vjxd pj lcicfa ci` lgpgfcpa~jpaipgco xg}d} "a)f) ~xgugoafgif xci`jl }aoampgji pj cujg` xg}d je }aoe,}aoampgji je ~cxpgmg~cip}4 ai}qxgif hqw,gi exjlaoampa` Mjqimgo xa~xa}aipcpgua}4 ~xjug`gif xc~g` eaa`hcmd pj ~cxpgmg~cip}')

Haiaegp} Mjllqigpw ]qllgp `aoghaxcpgji} oa` pj pba `auaoj~laip je c exclavjxd je ejqx ciiqco cmpgji ~oci} pj `jmqlaip`aoguaxchoa} ci` ljigpjx jqpmjla}/ c} ~cxp je pba 8>>6,8>36 Mgpw je jxp ^bgoog~ Mjllqigpw ^oci)

Gimoq}gji Chjqp 61> ~aj~oa "xa}g`aip}/ ~aj~oa vbj vjxd gi ^jxp bgog~/ ug}gpjx} ci` hq}gia}} jviax}' mcla exjl coo vcod} je ogea

ci` xa~xa}aipa` pba `guax}gpw je pba ^jxp ^bgoog~ mjllqigpw)Aucoqcpgji i)c)

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GG)33) HQGO@GIF JI C CXPGMG^CPJXW MJLLQIGPW ]QLLGP GI JXP BGOOG / CQ]PXCOGC

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 383

Jqx c~~xjcmb pj mjllqigpw ~ociigif gi ^jxp ^bgoog~

@auaoj~gif c Mjllqigpw ^oci g} ijp c oafg}ocpgua xasqgxalaip ejx ojmco fjuaxilaip giUgmpjxgc hqp pbaxa g} fxjvgif gipaxa}p gi mjllqigpw ~ociigif cmxj}} coo oauao} je fjuaxilaip gi Cq}pxcogc) Pba Mgpw je ^jxp ^bgoog~ `auaoj~a` gp} egx}p pai,wacx Mjllqigpw

^oci gi 3776 ejoojvgif mjl~qo}jxw clcofclcpgji je pbxaa iagfbhjqxgif mjqimgo} "]p Dgo`c/^jxp Laohjqxia/ ]jqpb Laohjqxia')

@auaoj~gif c Mjllqigpw ^oci g} }aai c} c vcw je hxgifgif `geeaxaip ~jogpgmco ci` }jmgcoiapvjxd} pjfapbax vgpb Mjqimgo gi ci j~ai ~xjma}} pj mocxgew ucoqa}/ `apaxlgia ~xgjxgpga}ci` }bc~a ~jogmw) Gi pba ^jxp ^bgoog~ mjiparp/ Mjqimgo }aa} gp} xjoa c} ecmgogpcpgif pbaxa}acxmb/ mjllqigpw aifcfalaip/ ~cxpgmg~cpjxw ci` `aoghaxcpgua ~xjma}}a} ci` ~xjug`gifpba xa}jqxma} pj ~xj`qma ci` ~qhogmg}a c ~ociigif ci` cmmjqipchgogpw exclavjxd)

Pba Mjllqigpw ^oci `ja} ijp xa~ocma Mjqimgo‗} ~ociigif jx pba `amg}gji lcdgif xjoaje `aljmxcpgmcoow aoampa` Mjqimgoojx} ” bjvauax/ gp `ja} ~ocw c ~gujpco xjoa gi gieoqaimgifMjqimgo‗} ~jogmw lcdgif/ ~ociigif ci` coojmcpgji je xa}jqxma})

Pba Mjllqigpw ^oci g} co}j }aai c} c uabgmoa pj mjllqigmcpa ojmco mjllqigpw~xgjxgpga} pj ~cxpga} arpaxico pj Mjqimgo ” pj mjllqigpw fxjq~}/ mjllqigpw,hc}a`jxfcig}cpgji}/ ci` jpbax oauao} je fjuaxilaip) Gi ~cxpgmqocx/ pba mjllqigpw ar~amp}Mjqimgo pj q}a pba Mjllqigpw ^oci pj c`ujmcpa pj jpbax oauao} je fjuaxilaip vbai g}}qa}je mjimaxi }gp jqp}g`a pba kqxg}`gmpgji je ojmco fjuaxilaip ” ejx arcl~oa/ gi lcppax} je moglcpa mbcifa ci` ocxfa }mcoa }jmgco giexc}pxqmpqxa)

Haojv cxa pba }pa~} ci` ~xjma}}a} q}a` hw pba Mgpw je ^jxp ^bgoog~ pj `auaoj~ c pai,wacxMjllqigpw ^oci;

3) ]jqxmgif `cpc pj qi`ax}pci` mjllqigpw ugav}

Cicow}g} je pba pvj lcgi `cpc }jqxma} ~xjug`a` }gfigegmcip oauao} je giejxlcpgji jimjlljiow ar~xa}}a` mjimaxi}) C }aoe,c`lgig}paxa` vxgppai }qxuaw vc} `g}pxghqpa` gi pbaegx}p bcoe je 8>>5 pj coo bjq}abjo`}/ hq}gia}}a}/ mjllqigpw maipxa}/ oghxcxga}/ ci` }aoampa`mcea} ci` }bj~}) Chjqp 8 8>> xa}~ji`aip} ~cxpgmg~cpa ) Pba }qxuaw mji}g}pa` je hjpb pgmdhjr ci}vax }aoampgji} ci` j~ai,ai`a` sqa}pgji} ejx vxgppai mjllaip}) ]qxuaw xa}qop}vaxa vagfbpa` pj c`kq}p ejx `geeaxaima} gi cfa mjl~cxa` pj pba `aljfxc~bgm ~xjegoa je pbamjllqigpw) Sqcogpcpgua gipaxugav} vaxa mji`qmpa` gi 8>>5 vgpb 6>> xa}g`aip} ogugif gi jxp^bgoog~) Xa~xa}aipcpgua} je ojmco bacopb ci` mjllqigpw }axugma cfaimga} vaxa co}j

gipaxugava`)

Egi`gif} exjl hjpb }ap} je `cpc vaxa cicow}a` pj g`aipgew pba lj}p mjllji g}}qa}xcg}a` c} mjimaxi}/ ci` pj happax qi`ax}pci` vbcp ~aj~oa ogda ci` `j ijp ogda chjqp ogugifgi/ vjxdgif gi/ jx ug}gpgif ^jxp ^bgoog~) Xa}~ji}a} vaxa co}j cicow}a` ejx j~pgji} pjclaogjxcpa ~xjhoal g}}qa} ci` mjimaxi}) Pba ~qx~j}a je pbg} cicow}g} vc} pj ~xjug`a pba}mj~a je g}}qa} pj ha gimoq`a` gi c mjllqigpw }qllgp)

8) A}pchog}bgif c mjoochjxcpgua mjqimgo ci` mjllqigpw ‟Mjllqigpw ^oci ]paaxgifMjllgppaa“

Gi Jmpjhax 8>>5/ Mjqimgo a}pchog}ba` c Mjllqigpw ^oci Kjgip Mjqimgo Mjllqigpw]paaxgif Mjllgppaa) Ujoqipaax ijlgiaa c~~ogmcpgji} vaxa giugpa` pbxjqfb c`uaxpg}alaip}

gi ojmco iav}~c~ax}) Mjqimgo c~~jgipa` egua mjllqigpw xa~xa}aipcpgua} pj }gp vgpb eguaMjqimgo xa~xa}aipcpgua} "pvj Mjqimgoojx}4 Mjqimgo‗} Mbgae Aramqpgua Jeegmax ci` pvjAramqpgua @gxampjx}')

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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GG)33) HQGO@GIF JI C CXPGMG CPJXW MJLLQIGPW ]QLLGP GI JXP BGOOG / CQ]PXCOGC

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7388

Pba ]paaxgif Mjllgppaa‗} xjoa vc} pj juax}aa pba mjllqigpw aifcfalaip }pxcpafw4juax}aa pba `a}gfi ci` ~ociigif ejx c ocxfa,}mcoa mjllqigpw }qllgp ~cxpgmg~cpjxw`aljmxcmw auaip4 ci` ejoojvgif pbcp/ a}pchog}b c mjima~pqco exclavjxd ejx pba8>>6,8>36 Mjllqigpw ^oci) Pj c}}g}p pbg} vjxd/ pba ]paaxgif Mjllgppaa c`j~pa` c }ap je fqg`gif ~xgimg~oa})

=) cxpiax}bg~ vgpb Claxgmc]~acd}

C xaocpgji}bg~ vc} a}pchog}ba` vgpb Claxgmc]~acd} pbxjqfb mjiiampgji} vgpb pba

Lqigmg~co C}}jmgcpgji je Ugmpjxgc "LCU') Pba LCU }~ji}jxa` c ug}gp pj Cq}pxcogc hw c }aigjxClaxgmc]~acd} }pcee lalhax Kja Fjo`lci gi ocpa 8>>5 pj pcod vgpb Mjqimgoojx} ci` Mjqimgo}pcee chjqp mjllqigpw ~ociigif ci` `aoghaxcpgua `gcojfqa) Bg} ug}gp pj Cq}pxcogc oa` pj c~xj~j}co hagif ai`jx}a` hw pba Kjgip Mjllqigpw ^oci ]paaxgif Mjllgppaa pj ~cxpiax vgpbClaxgmc]~acd} pj a}gfi ci` ecmgogpcpa c ocxfa }mcoa mjllqigpw }qllgp)

Pba haiaegp} je mjoochjxcpgif vgpb Claxgmc]~acd} vaxa }aai c} uaxw }gfigegmcip; pbagxar~axpg}a gi mji`qmpgif ocxfa }mcoa `aoghaxcpgua ~xjma}}a}4 pbagx ar~axgaima gi xamxqgpgif}jmgcoow `guax}a ~cxpgmg~cip}4 pbagx mjllgplaip ci` ~xjma}}a} pj cmbgaua c xa~xa}aipcpgua}cl~oa je ~cxpgmg~cip}4 pbagx mc~cmgpw pj ~xjug`a glla`gcpa ci` pxci}~cxaip eaa`hcmd pj~cxpgmg~cip} pbxjqfb q}a je fxjq~vcxa pambijojfw ci` gi`gug`qco daw ~c` ~joogif4 pbagx

gipaxicpgjico xa~qpcpgji ci` gi`a~ai`aima4 ci` pbagx mjllgplaip pj ~xjma}} ~xgimg~oa}}glgocx pj pbj}a ai`jx}a` hw pba Mjllqigpw ^oci Kjgip ]paaxgif Mjllgppaa)

Pchoa 33)8) Fqg`gif ~xgimg~oa} ejx pba ^jxp ^bgog~ Mjllqigpw^oci ]paaxgif Mjllgppaa

Fqg`gif ~xgimg~oa Vbcp `ja} pbg} laci gi ~xcmpgmco paxl}:

A`qmcpa ~cxpgmg~cip} hw ~xjug`gif cmma}}ghoa giejxlcpgji chjqp pba g}}qa} ci` mbjgma} giujoua` pj aichoa ~cxpgmg~cip} pj cxpgmqocpa giejxla` j~gigji})

F ^cxpgmg~cip} xamagua `apcgoa` ci` hcocima` hcmdfxjqi` lcpaxgco})F Pj~gm ar~axp} cucgochoa pj xa}~ji` pj sqa}pgji})F ^aj~oa cxa fguai aijqfb pgla pj ch}jxh giejxlcpgji ci` ar~xa}} pbagx ugav})

Excla g}}qa} iaqpxcoow hw ~xjug`gif qihgc}a` giejxlcpgji chjqp pba g}}qa gi c vcw pbcp coojv} pba ~qhogm pj }pxqffoavgpb pba mbjgma} ecmgif `amg}gji lcdax})

F Mjl~oargpw ci` ~xj} ci` mji} je cxfqlaip} cxa moacxow ar~ocgia` gi hcmdfxjqi` lcpaxgco}/ ~xa}aipcpgji}/ ci` ~xjma}}a})

F ^cxpgmg~cip} ar~xa}} pxq}p ci` ecgpb gi pba ~xjma}})

Cmbgaua `guax}gpw ci` gimoq}guaia}} hw giujougif c`aljfxc~bgmcoow hcocima` fxjq~ je mgpg{ai} xaeoampgifpba mjllqigpw)

F ^cxpgmg~cip} cxa }aoampa` gi c vcw pbcp g} ijp j~ai pj lcig~qocpgji

ci` pbcp xa~xa}aip} c mxj}} }ampgji je pba mjllqigpw)F C xci`jl }aoampgji ~xjma}} g} ~xaeaxchoa)

Fap hqw,gi exjl `amg}gji lcdax} pj aifcfa gi pba ~xjma}} ci` pj q}a pba xa}qop} gi ~jogmw lcdgif)

F Moacx giejxlcpgji g} ~xjug`a` ji bjv `amg}gji} vgoo ha lc`a ci` oauao je ogdaow~jogmw gieoqaima)

F Hq`fap coojmcpgji ejx gl~oalaipcpgji)

]q~~jxp sqcogpw `aoghaxcpgji} hw ai}qxgif coo ujgma} cxabacx`4 `g}mq}}gji g} mjllqigpw ejmq}}a` xcpbax pbci

ji gi`gug`qco ~cxpgmg~cip }aoe,gipaxa}p4 ci` aimjqxcfamji}g`axcpgji je pba hgf ~gmpqxa)

F Gi`a~ai`aip ci` }dgooa` ecmgogpcpjx} vgpb ij ua}pa` gipaxa}p} oac` }lcoo fxjq~`g}mq}}gji})

F ^cxpgmg~cip} g`aipgew }bcxa` g`ac} ci` mjimaxi} ci` c}}gfi pbal xaocpgua~xgjxgpw)

F C}d ~cxpgmg~cip} ijp vbcp pbaw vcip ~ax}jicoow hqp vbcp g} gi pba ha}p gipaxa}p} je pba hxjc`ax mjllqigpw)

Vjxd ji }bcxa` ~xgjxgpga} ci` ai}qxa pbcp ~cxpgmg~cip}

dijv ci` qi`ax}pci` pbg} ci` pba gl~cmp je pbagx giujoualaip)

F ^xj`qma giejxlcpgji pbcp moacxow bgfbogfbp} ~cxpgmg~cip}‗ }bcxa` ~xgjxgpga})F ]pxgua ejx mji}ai}q} ci` ha moacx pbcp mjl~oapa cfxaalaip lcw ijp ha

pba jqpmjla)

Lcda gp lcppax vgpb c }pxjif ogdaogbjj` pbcpxamjllai`cpgji} ci` ~xgjxgpga} oac` pj cmpgji)

F ^cxpgmg~cip} c} c vbjoa mjipxghqpa pj pba }aoampgji je g}}qa} pj ha `acop vgpb)F Ci c~~xj~xgcpa hq`fap coojmcpgji g} acxlcxda` ejx gl~oalaipcpgji je }pxcpafga})

]q}pcgi giujoualaip pbxjqfb ji,fjgif mjllqigmcpgji

ci` eaa`hcmd ji ljigpjxgif ci` aucoqcpgji)F ^xjug`a ji,fjgif q~`cpa} ci` mjllqigmcpgji)F Jeeax j~pgji} ejx giujoualaip pbcp mcpax ejx ucxwgif iaa`} ci` gipaxa}p})F @alji}pxcpa jqpmjla} c}}jmgcpa` vgpb ~cxpgmg~cpgji)F Ecmgogpcpa eqi ci` aikjwlaip)

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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GG)33) HQGO@GIF JI C CXPGMG^CPJXW MJLLQIGPW ]QLLGP GI JXP BGOOG / CQ]PXCOGC

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 38=

0) Ojfg}pgm} ci` ~ociigif ejx c mjllqigpw }qllgp 

Claxgmc]~acd} vjxda` uaxw moj}aow vgpb Mjqimgo }pcee ci` pba ]paaxgif Mjllgppaa pj`auaoj~ c mqopqxcoow c~~xj~xgcpa ejxlcp ci` cfai`c ejx pba mjllqigpw }qllgp) Pvj je pbagx }aigjx }pcee ~xjug`a` uaxw }gfigegmcip cljqip} je ~ociigif/ ojfg}pgmco ci`pambijojfgmco c`ugma) Qi`ax pbagx fqg`cima/ c iqlhax je gipaxico vjxdgif fxjq~} vaxa }apq~ pj vjxd pbxjqfb pba gipxgmcpa ci` lqopg,ocwaxa` vjxd ~xjfxclla iama}}cxw ejx }pcfgifc ocxfa }mcoa mjllqigpw }qllgp;

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8) Mjipaip ci` xjfxclla @a}gfi Vjxdgif Fxjq~; Xa}~ji}ghoa ejx xa}acxmb ci` cicow}g}4g`aipgewgif ci` mji}qopgif vgpb daw giejxlcip}4 ~xa~cxgif pj~gm} ejx `g}mq}}gji hc}a` jimjllqigpw }qxuaw ci` gipaxugav `cpc4 juax}aagif vxgpgif je pba ^cxpgmg~cip @g}mq}}gji

Fqg`a4 xamxqgpgif g}}qa} ar~axp} pj ha cucgochoa pj ~cxpgmg~cip} ji pba `cw4 ci` }qllgp`a}gfi/ mjipaip ci` }mxg~pgif)

=) Mjllqigmcpgji} ci` La`gc Vjxdgif Fxjq~; Xa}~ji}ghoa ejx `auaoj~laip je ojfj*hxci`gif/ la`gc mcl~cgfigif/ ~ociigif ci` gl~oalaipcpgji je gipaxico ci` arpaxicomjllqigmcpgji }pxcpafga}4 ci` `auaoj~laip ci` `g}pxghqpgji je ~xjljpgjico lcpaxgco}}qmb c} ~j}pax}/ mcx`}/ ci` vah ~cfa})

0) ^cxpgmg~cip Xamxqgplaip Jqpxacmb Vjxdgif Fxjq~; Xa}~ji}ghoa ejx pxcmdgif ~cxpgmg~cipxafg}pxcpgji} pj ljigpjx cogfilaip vgpb mjllqigpw `aljfxc~bgm}4 ci` ejxgl~oalaipgif }~amgegm pcgojxa` c~~xjcmba} pj aifcfa bcx`ax pj xacmb ci` }jmgcoowlcxfgicog}a` fxjq~}) ]pxcpafga} gimoq`a` q}a je mjla`w mbcxcmpax} jqp}g`a ocpa igfbpuaiqa}4 vjxdgif vgpb xjjlgif bjq}a} ci` }jmgco }axugma ~xjug`ax}4 ug}gpgif ~qh} ci`moqh}4 pcodgif vgpb mbgo`xai‗} }axugma} ~xjug`ax} ci` }mbjjo}/ pcodgif vgpb ~aj~oa q}gifMjqimgo‗} mjllqigpw hq} }axugma4 vjxdgif vgpb Mjqimgo‗} bjla mcxa }pcee pj pcxfap pbj}avgpb xa}pxgmpa` ljhgogpw4 pxci}ocpgif giejxlcpgji gipj jpbax mjllqigpw ocifqcfa} ci`vjxdgif vgpb lqopgmqopqxco iapvjxd} ci` ~xjug`gif ocifqcfa gipax~xapgif }axugma} cp pba]qllgp)

1) Ojfg}pgm} ci` Auaip Lcicfalaip Vjxdgif Fxjq~; Xa}~ji}ghoa ejx uaiqa bgxa/ }pcfgif je auaip/ mjipxcmpgif cq`gj,ug}qco ci` mjl~qpgif }axugma}/ asqg~laip bgxa/ mcpaxgif/}gficfa/ `amjxcpgji/ pxci}~jxp ci` cmma}} ejx ~aj~oa vgpb }~amgco iaa`}/ auaip }pceegif/

}q~axug}gif }pcee ci` ujoqipaax}/ ocifqcfa gipax~xapax }axugma}/ mbgo` mcxa ci` jpbax}~amgco iaa`} cxxcifalaip})

5) Xafg}pxcpgji} Vjxdgif Fxjq~; Xa}~ji}ghoa ejx }appgif q~ ci` ljigpjxgif lqopg~oa`cpchc}a} ejx ~cxpgmg~cip}/ ecmgogpcpjx}/ Pbala Pacl/ fqa}p}*jh}axuax}/ pxcmdgifxafg}pxcpgji} pj ai}qxa pcxfap iqlhax} ejx c xa~xa}aipcpgua }cl~oa g} cmbgaua`)

1) @auaoj~gif c ^cxpgmg~cip @g}mq}}gji Fqg`a

Xa}acxmbgif ci` vxgpgif c ^cxpgmg~cip @g}mq}}gji Fqg`a ~xjua` pj ha ljxa je cmbcooaifa pbci jxgfgicoow cipgmg~cpa`) Pba lckjx mbcooaifa vc} vjxdgif pbxjqfb gl~oga`hgc} jx qi}qh}pcipgcpa` c}}ql~pgji}) ^xa}aipgif gl~cxpgco giejxlcpgji ji pba ~xj} ci`

mji} je ~jogmw j~pgji} gi kcxfji,exaa ocifqcfa g} c mbcooaifa ejx lj`axi `cw ~qhogmhqxacqmxcp})

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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GG)33) HQGO@GIF JI C CXPGMG CPJXW MJLLQIGPW ]QLLGP GI JXP BGOOG / CQ]PXCOGC

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7380

Pba ^cxpgmg~cip @g}mq}}gji Fqg`a vc} lcgoa` pj ~cxpgmg~cip} c vaad ~xgjx pj pba}qllgp ci` gp} ~qx~j}a vc} pj }pglqocpa pbgidgif ci` `g}mq}}gji vgpb exgai`} ci` eclgow/ci` pj bao~ ~aj~oa eaao ljxa mjlejxpchoa `g}mq}}gif pbagx g`ac} vgpb jpbax})

Pba @g}mq}}gji Fqg`a vc} ~xa}aipa` gi pvj lcgi ~cxp}; pba egx}p }ampgji ~xjug`a` cigipxj`qmpgji pj mjllqigpw ~ociigif/ ecmp} ci` egfqxa} chjqp pba Mgpw je ^jxp ^bgoog~/ ci` ciar~ocicpgji je vbcp vjqo` bc~~ai cp pba }qllgp) Pba }amji` }ampgji je pba fqg`a~xa}aipa` pba cicow}g} je pj~gm} lj}p mjlljiow g`aipgega` c} mjimaxi} gi pba mjllqigpw}qxuaw ci` gipaxugav}) Pba g}}qa je moglcpa mbcifa "‟Vbcp mci va `j:“' vc} `g}mq}}a`c} ci juaxcxmbgif g}}qa iaa`gif pj ha c}}a}}a` vbai mji}g`axgif j~pgji} cmxj}} coojpbax g}}qa})

Mjxa g}mq}}gji pj~gm};

F ^cxdgif; Jqx hgffa}p bac`cmba jx c ecmp je mgpw ogea:

F Hqgo`gif jqx mjllqigpw; Vbcp bao~} ci` vbcp bgi`ax}:

F Qxhci ~ociigif ci` `auaoj~laip; Fappgif xac`w ejx 85 >>> iav iagfbhjqx}

F Aipaxpcgilaip ci` xa}g`aipgco claigpw; C fxacp ~ocma pj ogua/ vjxd ci` ~cxpw:

F ^qhogm j~ai }~cma}; Pcdgif ljxa mcxa je pba ~ocma} va }bcxa)

Pba @g}mq}}gji Fqg`a mci ha `jviojc`a` cp; vvv)~jxp~bgoog~)ugm)fju)cq*mjllqigpwZ~oci )

5) ^jxp ^bgoog~ ]~acd} Mjllqigpw ]qllgp ” C~xgo 8>>6

Chjqp 61> ~aj~oa "xa}g`aip}/ ~aj~oa vbj vjxd gi ^jxp ^bgog~/ ug}gpjx} ci` hq}gia}}jviax}' mcla pjfapbax ji c ]cpqx cw gi C~xgo 8>>6 pj `g}mq}} g}}qa} vgpb ~aj~oa pbaw bc`iauax lap haejxa ci` pj a}pchog}b c ug}gji ejx pba ojmco mjllqigpw vgpb c og}p je }pxcpafgm~xgjxgpga} ejx pba iarp `amc`a)

^cxpgmg~cip} mcla exjl coo vcod} je ogea ci` xa~xa}aipa` pba `guax}gpw je pba ^jxp ^bgoog~mjllqigpw) ^aj~oa vaxa xci`jlow coojmcpa` pj pchoa} pj cmbgaua c ucxgapw je ugav~jgip} giacmb fxjq~ ci` pj }a~cxcpa exgai`} ci` eclgow lalhax}) Pxcgia` ci` iji,~cxpg}ciecmgogpcpjx} bao~a` fxjq~} ar~ojxa g`ac} ci` geeaxaima} je j~gigji/ ci` pj~gm ar~axp} vaxaji bci` pj ci}vax sqa}pgji}) Xa}~ji}a} exjl acmb }lcoo fxjq~ vaxa pxci}lgppa` pj cmaipxco ‟pbala pacl“ vbj pbai mjoocpa` xa}~ji}a} pj g`aipgew pbala}) Gi`gug`qco daw~c`~joogif vc} q}a` pj a}pchog}b mjooampgua ~xgjxgpga} cmxj}} coo ~cxpgmg~cip})

Juax pba mjqx}a je pba `cw/ pba }qllgp ~xj`qma`;

F C xaug}a` ci` q~`cpa` mjllqigpw ug}gji }pcpalaip)

F C og}p je ~xgjxgpga} ejx cmpgji ji pba egua mjxa pj~gm} je ~cxdgif4 mjllqigpw hqgo`gif4qxhci ~ociigif ci` `auaoj~laip4 aipaxpcgilaip ~xamgimp} ci` xa}g`aipgco claigpw/ ci`~qhogm j~ai }~cma})

F Moglcpa mbcifa vc} gimjx~jxcpa` c} ci juaxcxmbgif g}}qa cmxj}} coo pj~gm} ci` vc}xaeoampa` gi pba ~xgjxgpga} ejx cmpgji)

F Iagfbhjqxbjj`,hc}a` iapvjxdgif ci` `g}mq}}gji je bjv pj gimxac}a iagfbhjqxbjj`}jmgco mjiiampgji})

F C ]qllgp ^xaoglgicxw Xa~jxp `g}pxghqpa` pj ~cxpgmg~cip} cp pba ai` je pba `cw)

F Mjqimgo mjllgplaip pj egicimgco ci` ~xcmpgmco }q~~jxp pj }aa gigpgcpgua} gl~oalaipa`)

F ]auai ejoojv,q~ iagfbhjqxbjj` laapgif} }mba`qoa` pj ha bao` vgpbgi pbxaa vaad} je pba }qllgp)

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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GG)33) HQGO@GIF JI C CXPGMG^CPJXW MJLLQIGPW ]QLLGP GI JXP BGOOG / CQ]PXCOGC

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 381

Eaa`hcmd exjl ~cxpgmg~cip} cp pba ]qllgp;

F 1 gi 5 ~cxpgmg~cip} }pxjifow }q~~jxpa` pba pj~ juaxcoo ~xgjxgpga})

F 6>! je pba bgfba}p xcidgif Pj~ Pai ^xgjxgpga} ejx cmpgji vaxa ejxlqocpa` jx xavjx`a` hw~cxpgmg~cip} ji pba `cw "gi mjl~cxg}ji pj j~pgji} `g}mq}}a` gi pba ^cxpgmg~cip Fqg`a')

F 65! ar~xa}}a` j~pglg}l juax gl~oalaipcpgji je jqpmjla})F 22! mji}g`axa` pba }qllgp c} fjj` jx armaooaip)

F 73! xcpa` pba q}a je pambijojfw c} fjj` jx armaooaip)

F 25! oacxia` }jlapbgif iav)

F 16! }cg` pbagx j~gigji} bc` mbcifa` juax pba mjqx}a je pba `cw)

Pba }j~bg}pgmcpgji je pba pambijojfw/ pba glla`gcmw je pba eaa`hcmd lambcig}l} ci`pba pxci}~cxaimw je pba ~xjma}}a} gl~xa}}a` ~cxpgmg~cip} ci` aichoa` pbal pj lcda`aljmxcpgm `amg}gji} vgpb ojif,xcifa gl~cmp vgpbgi c }bjxp pgla excla)

6) Vbcp `g` gp mj}p:Mj}p} c}}jmgcpa` vgpb ~xj`qmgif pba Mjllqigpw ]qllgp vaxa c~~xjrglcpaow

CQ@ 8=> >>>/ armoq gif Mjqimgo }pcee pgla) C mjipxghqpgji je CQ@ 0> >>> vc} xamagua exjl pba]pcpa Fjuaxilaip `a~cxplaip ejx ojmco fjuaxilaip "Ojmco Fjuaxilaip Ugmpjxgc' pj eqi`egolgif je pba }qllgp ci` ~xj`qmpgji je c jmqlaipcxw @U@ ejx pba ojmco fjuaxilaip }ampjx)+

2) Pqxigif pba jqpmjla} je pba Mjllqigpw ]qllgp gipj c Mjllqigpw ^oci

Pba mbcooaifa ~xa}aipgif gp}aoe vc} pj pqxi pba `g}mq}}gji pbala}/ ~xgjxgpga} ci`ug}gji }pcpalaip gipj c qigega` ~oci ejx cmpgji ci` cmmjqipchgogpw) Pba }qllgp bgfbogfbpa`pbcp ~aj~oa vcipa` oa}} ‟ljpbaxbjj` }pcpalaip}“ je fjj` gipaip ci` vaxa mcoogif ejx c

}pxjifax al~bc}g} ji cmmjqipchgogpw ejx gl~oalaipcpgji ci` jqpmjla}) Vbcp }jxp je exclavjxd vjqo` mjima~pqcoow qigew pba xjoa je gi`gug`qco}/ mjllqigpw jxfcig}cpgji}/Mjqimgo ci` jpbax oauao} je fjuaxilaip: Bjv ha}p pj c``xa}} pba c}~gxcpgji} je ‟hgffax~gmpqxa“ mjllqigpw ~xgjxgpga} vbgoa cmdijvoa`fgif pba `a}gxa ejx ojmco }jmgcomjiiampa`ia}} ci` gl~xjua` claigpw: Vbcp }jxp je exclavjxd vgoo ~xjug`a c xjc`lc~ }jauaxwjia mci ha moacx chjqp vbcp iaa`} pj ha `jia/ hw vbjl ci` hw vbai: Bjv mci pbamjllqigpw ljigpjx mjllgplaip} lc`a hw Mjqimgo ci` jpbax}:

Pba}a `aoghaxcpgji} oa` pj c exclavjxd je ejqx }a~cxcpa hqp mjiiampa` ~cxp} ” acmbvgpb gp} jvi }~amgegm ciiqco cmpgji ~oci pj `jmqlaip `aoguaxchoa} ci` ljigpjx jqpmjla})Pba ejqx cmpgji ~oci} cxa xaugava` ciiqcoow ci` cxa pbaxaejxa ojj}a oace gi}axp} pj pba

Mjllqigpw ^oci)

Hjr 33)3) Ug}gji }pcpalaip 

Pba fjco} je }jmgco asqgpw/ amjijlgm ugchgogpw/ aiugxjilaipco xa}~ji}ghgogpw ci` mqopqxco ugpcogpwxalcgi maipxco pj jqx `a}gxa pj ej}pax c }q}pcgichoa ci` bcxljigjq} eqpqxa)

Va cmdijvoa`fa pbaxa g} c }bcxa` xa}~ji}ghgogpw pj ai}qxa pbcp auaxwjia/ xafcx`oa}} je cfa jx

mqopqxco jx }jmgj,amjijlgm hcmdfxjqi`/ mci cmma}} }axugma} pbcp laap pbagx iaa`} ci` mci ~cxpgmg~cpagi mjllqigpw ogea)

Va vcip jqx Mjqimgo pj `alji}pxcpa oac`ax}bg~ gi mjllqigpw ~cxpgmg~cpgji/ }pxcpafgm ~ociigif/c`ujmcmw pj jpbax oauao} je fjuaxilaip/ ci` cmmjqipchgogpw pj pba mjllqigpw)

+ Mj~ga} je pba @U@ cxa cucgochoa hw mjipcmpgif pba cqpbjx)

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GG)33) HQGO@GIF JI C CXPGMG CPJXW MJLLQIGPW ]QLLGP GI JXP BGOOG / CQ]PXCOGC

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7385

Pba Mjllqigpw ^oci ci` coo ejqx cmpgji ~oci} mci ha `jviojc`a` cp

vvv)~jxp~bgoog~)ugm)fju)cq*mjllqigpwZ~oci )

Pba ejqx cmpgji ~oci}

F Mjl~jiaip Jia ” vjxdgif pjfapbax pj pcda cmpgji

Pbg} g} pba mjxa mjl~jiaip je pba Mjllqigpw ^oci pbcp }ap} jqp pba }pxcpafgm jhkampgua}ci` }pxcpafga} ci` ~axejxlcima lac}qxa} mjxxa}~ji`gif pj egepaai ~xgjxgpga} "g)a) pbapbxaa bgfba}p xcida` ~xgjxgpga} gi acmb je pba egua pj~gm} `g}mq}}a` cp pba ]qllgp') Pbg}mjl~jiaip lcda} gp moacx vbcp Mjqimgo vgoo ha bao` cmmjqipchoa ejx/ c} vaoo c} ocwgif pbaejqi`cpgji ejx vbcp jpbax jxfcig}cpgji}/ iapvjxd}/ ci` gi`gug`qco} lgfbp `j pj xa}~ji`pj pba mjllqigpw‗} ~xgjxgpga})

F Mjl~jiaip Pvj ” iagfbhjqxbjj` auaoj~laip 

Pba Mjllqigpw ]qllgp al~bc}g}a` pba gl~jxpcima je ojmco mjiiampgji} ci` je bcugif c}ai}a je ~ocma gi iagfbhjqxbjj`}) Pba Iagfbhjqxbjj` Cmpgji ^oci aimjqxcfa} ojmco

cmpgji pj gl~xjua iagfbhjqxbjj`} ci` ej}pax }jmgco mjiiampgji}) Pba lckjx }pxcpafw g} ciagfbhjqxbjj` lcpmbgif fxcip} ~xjfxclla ‟]lcoo ^j~~w Fxcip}“ pj ‟dgmd }pcxp“mjllqigpw,oa` ~xjkamp} ogdaow pj ~xj`qma haiaegp} pj pba iagfbhjqxbjj` ci` hxgif ~aj~oapjfapbax pj }bcxa }dgoo} ci` xa}jqxma}) Pba Iagfbhjqxbjj` @auaoj~laip Cmpgji ^oci }ap}jqp aogfghgogpw mxgpaxgc/ fxcip mcpafjxga} ci` c~~ogmcpgji ci` c`lgig}pxcpgua ~xjma}}a})

F Mjl~jiaip Pbxaa ” mjllqigpw oac`ax}bg~

Mjllqigpw oac`ax}bg~ gi pbg} mjiparp alhxcma} ‟cmpgua mgpg{ai}bg~“ c} eqi`claipco pjpcdgif cmpgji ejx ~j}gpgua mbcifa ci` vjxdgif pbxjqfb mjl~oar ~jogmw `ahcpa}) Pbg}mjl~jiaip ~xjug`a} j~~jxpqigpga} pj gimxac}a dijvoa`fa ci` qi`ax}pci`gif je auaip}ci` g}}qa} gl~cmpgif ji hjpb ojmco ci` fojhco mjllqigpga}) Mjqimgo ci` jpbaxmjllqigpw jxfcig}cpgji} bcua c xjoa pj ~ocw gi mxacpgif j~~jxpqigpga} ejx ~aj~oa vgoogif pj}pa~ q~ ci` lcda c mjipxghqpgji) Gigpgcpgua} vgoo ~xjljpa cmpgua mgpg{ai}bg~/ ~cxpgmg~cpjxw`aljmxcmw/ ci` oacxigif ljxa chjqp mjipa}pa` ~jogmw g}}qa} ci` }jmgco gl~cmp})

F Mjl~jiaip Ejqx ” ljigpjxgif ~xjfxa}}

Pba Ljigpjxgif ^axejxlcima mjl~jiaip }ap} jqp bjv }qmma}} vgoo ha lac}qxa` ci` bjv~xjfxa}} vgoo ha ljigpjxa` ” g)a) aucoqcpgji }pxcpafga} pj c}}a}} vbcp cmpgji} vaxa pcdaici` vbcp mbcifa} vaxa cmbgaua`) Pvj }ap} je ~axejxlcima gi`gmcpjx} cxa gipafxcpa` gi pbg}cmpgji ~oci) Pba egx}p }ap cxa ejx c}}a}}gif ocxfax }mcoa "hgf ~gmpqxa' ci` ojifax paxl~xjfxa}} cfcgi}p pba mjxa jhkampgua} je ‟vbcp vjqo` }qmma}} ojjd ogda:“) Ci c``gpgjico }ap

je ojvax oauao ~axejxlcima gi`gmcpjx} vgoo lac}qxa ~xjfxa}} cfcgi}p ljxa glla`gcpajqpmjla} "`g` pbaw `j vbcp pbaw }cg` pbaw vjqo` `j ci` vbcp vc} pba xa}qop:')

Mjimoq}gji

Gp g} ecx pjj acxow pj kq`fa pba }qmma}} je pba Mgpw je ^jxp ^bgoog~ Mjllqigpw ^oci ” cppgla je vxgpgif/ gl~oalaipcpgji g} jiow bcoe vcw gipj pba egx}p wacx je c pai,wacx ~oci)

Bjvauax/ vbcp g} mxw}pco moacx g} pba aipbq}gc}l ar~xa}}a` hw pba juaxvbaolgiflckjxgpw je pbj}a vbj ~cxpgmg~cpa` gi pba giejxlcpgua ci` `aoghaxcpgua/ pxci}~cxaip ci``aljmxcpgm mjllqigpw `amg}gji,lcdgif ~xjma}}a})

Bjijqxgif pba gipaip ci` ~qx~j}a je `aoghaxcpgua ~xjma}}a} mci jiow gl~xjua ~jogmwlcdgif ” gp g} c mbcooaifa vaoo vjxpb pcdgif ji)

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

386

^CXPGG

Ojmco ^cxpgmg~cpjxw Hq`fapgif

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

387

^CXP GG 

Mbc~pax 38

^cxpgmg~cpjxw Hq`fapgif gi Æcicddcoa/Pqxdaw

hwBcoa Auxgl Cdlci/ Æcicddcoa Lqigmg~cogpw ci` Hgoco Õ{`ai ^xgla Lgig}pxw/ Pqxdaw

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GG)38) ^CXPGMG^CPJXW HQ@FAPGIF GI ÆCICDDCOA/ PQXDAW

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>73=>

Gipxj`qmpgji

Mbcifa} ci` `auaoj~laip} gi pba ~qhogm }ampjx hxgif chjqp pba iaa` pj xaugav ci`gl~xjua pba ~xgimg~oa} ci` ~xjma`qxa}/ jhkampgua} ci` pcxfap} je c`lgig}pxcpgji gi ojmcofjuaxilaip}) Pba lqigmg~cogpga} pbcp }~ai` eqi`} pbxjqfb pba cqpbjxgpw pbaw xamagua exjlmgpg{ai} cxa ijv jhogfa` pj xa}pxqmpqxa pbagx amg}gji,lcdgif ~xjma`qxa} ci` pj `apaxlgiaiav }pxcpafga}) Gi Æcicddcoa/ pba egx}p arcl~oa} je ‟cmpgua mgpg{ai}bg~ ci` ~cxpiax}bg~xaocpgji}“ `cpa exjl pba 375>}) Lj`axi arcl~oa} hc}a` ji pj`cw‗} fjuaxicima ci`lcicfalaip ~xgimg~oa} hafci vgpb pba a}pchog}blaip je pba hxjc`,hc}a` Mgpw Mjqimgo

gi 3775 "vbj}a lalhax} gimoq`a aoampa` jeegmgco}/ ~qhogm }axucip}/ xa~xa}aipcpgua} je cmc`algc/ ~jogpgmco ~cxpga}/ c}}jmgcpgji} ci` ojmco bac`lai jx lqdbpcx' ci` vc} ejoojva`hw Ojmco Cfai`c 83 cmpgugpga})

Juax pba ~c}p wacx}/ pba lqigmg~co c`lgig}pxcpgji bc} gl~oalaipa` iav g`ac} ci`~xjkamp} qi`ax pba ljppj ‟Va Vgoo C`lgig}pax Pjfapbax“) Ci aucoqcpgji je ~cxpiax}bg~}ci` cmpgua mgpg{ai}bg~ vc} mcxxga` jqp ci` c iqlhax je mxgpgmg}l} je pba `amg}gji,lcdgif~xjma}} vaxa g`aipgega`) Pba}a iafcpgua c}~amp} mci ha }qllcxg}a` c};

F Oglgpa` ~cxpgmg~cpgji lambcig}l})

F Giaeegmgaip ~cxpgmg~cpgji)

F Ljij~jow mxacpa` hw maxpcgi fxjq~})

F @amogia gi mgpg{ai gipaxa}p)

Æcicddcoa Lqigmg~cogpw 8>>5,8>3> ]pxcpafgm oci

Pba egx}p mjimxapa }pa~ gi juaxmjlgif pba}a ~xjhoal} vc} pcdai vgpb pba ~xa~cxcpgjije Æcicddcoa Lqigmg~cogpw 8>>5,8>3> ]pxcpafgm ^oci ~xa~cxa` hw pba lqigmg~co mjqimgo "pba`amg}gji,lcdgif hj`w je pba lqigmg~cogpw'/ vgpb pba eqoo ~cxpgmg~cpgji je pba lqigmg~cogpw~ax}jiiao) Iji,fjuaxilaipco jxfcig}cpgji}/ gi}pgpqpgji} ci` cfaimga}/ 01 }pcdabjo`ax}

Egfqxa 38)3) Lc~~gif ~cxpgmg~cpgji gi Æcicddcoa mgpw lcicfalaip 

^AJ^OA EGX]P

MGPW

LCICFALAIP

EJX

QXHCIG]CPGJI

VA VGOO

C@LGIG]PAX

PJFAPBAX

^CXPGMG^CPJXWHQ@FAPGIF

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GG)38) ^CXPGMG^CPJXW HQ@FAPGIF GI ÆCICDDCOA/ PQXDAW

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 3=3

exjl pba ~xgucpa }ampjx ci` iacxow 8 >>> gi`gug`qco} pjjd ci cmpgua ~cxp gi pba ~xjma}}) Pbaejoojvgif ~xgimg~oa} ci` lg}}gji vaxa cfxaa` q~ji gi mj,j~axcpgji vgpb mgpg{ai}; ‟Ojmcoc`lgig}pxcpgji cmpgif hw pba ~xgimg~oa} je ~cxpgmg~cpjxw `aljmxcmw ci` fjuaxicima“ ci`‟Mgpw Lcicfalaip Cmbgaugif Qxhcig}cpgji“)

C iav c`lgig}pxcpgua lj`ao vc} iama}}cxw pj ai}qxa ~cxpgmg~cpgji ijp jiow gi pba}pxcpafgm ~ociigif ~bc}a hqp co}j gi pba `amg}gji,lcdgif ~xjma}} ci` mgpw lcicfalaip)Pba lj`ao g} co}j c~~ogmchoa pj coojvgif mgpg{ai} pj ~cxpgmg~cpa gi pba `amg}gji,lcdgifxaocpa` pj pba coojmcpgji je xa}jqxma})

^cxpgmg~cpjxw hq`fapgif

Pba lqigmg~cogpw `amg`a` pj giua}pgfcpa ‟hq`fapgif ci` gl~oalaipcpgji“ lapbj`} ci`qi`axpjjd c iqlhax je ~xjkamp} pj pbg} ai`) Pba jhkampgua vc} pj fxcip mgpg{ai} pba xgfbp pj~cxpgmg~cpa gi pba `amg}gji,lcdgif ci` hq`fapgif ~xjma}}a}) Cvcxaia}},xcg}gif cmpgugpga}vaxa qi`axpcdai gi jx`ax pj giejxl ~aj~oa chjqp pba mjl~oar g}}qa je hq`fapgif) Pbagiejxlcpgji vc} `g}}algicpa` pbxjqfb ~qhogm laapgif}/ ejmq} fxjq~ laapgif}/ giejxlcpgjihxjmbqxa}/ ci` ug}qco ci` ~xgip la`gc juax c ~axgj` je c~~xjrglcpaow pbxaa ljipb})

C }pxqmpqxa }glgocx pj ‟~cxpgmg~cpjxw hq`fapgif“ "egx}p gipxj`qma` gi ^jxpj Coafxa Hxc{gogi 3727 ci` q}a` pj`cw gi geeaxaip ejxl} gi bqi`xa`} je mgpga} gi ucxgjq} mjqipxga}' vc}}aoampa` c} pba lapbj` je gimoq`gif mgpg{ai} gi pba gi}pgpqpgjico hq`fapgif ci`gl~oalaipcpgji ~xjma}}) C }gl~oax ~cxpgmg~cpjxw lj`ao bc} haai ~qp gipj ~xcmpgma ejx pbapgla hagif c} gp xasqgxa} c ojif pgla pj a}pchog}b gi}pgpqpgjico mc~cmgpw)

Xjoa} je }pcdabjo`ax}

Cmpgugpga} vaxa `a}gfia` gi pbxaa }pa~} ejx pba }pcdabjo`ax} `apaxlgia` hw pba

Æcicddcoa Lqigmg~cogpw) Pba lcgi mjl~jiaip} je pba lj`ao ci` xjoa} je pba }pcdabjo`ax}cxa c} ejoojv};

Lqigmg~cogpw

F Pj `apaxlgia pba Hq`fap ^jogmga} vgpb c Lqopg,Ciiqco Giua}plaip ^oci gi jx`ax pj lcdapba ha}p q}a je mqxxaip xa}jqxma} pj ~xjug`a pba ha}p }axugma ~j}}ghoa)

F Pj gl~xjua egicimgco lcicfalaip ci` }axugma ~xjug}gji sqcogpw)

F Pj ai}qxa pba }q}pcgichgogpw je pba ~cxpgmg~cpgji gi pba Lqigmg~cogpw‗} egicimgcolcicfalaip }w}pal)

F Pj }qhlgp pba xa}qop} je ~cxpgmg~cpjxw hq`fapgif cmpgugpga}/ aucoqcpgji xa~jxp} je pba

Giua}plaip ^ociigif Mjllgppaa3 pj pba Mgpw C}}alhow ci` Mgpw Mjqimgo ci` pj aucoqcpapbal)

Pba bac`lai "Lqdbpcx'

F Pj c}}g}p gi pba jxfcig}cpgji je pba ~cxpgmg~cpjxw hq`fapgif laapgif})

F Pj }qhlgp pba iaa`} je pba iagfbhjxbjj` pj pba Lqigmg~cogpw)

F Pj giejxl pba mgpg{ai})

F Pj ~cxpgmg~cpa gi pba vjxd je pba Giua}plaip ^ociigif Mjllgppaa ci` pj ~xa~cxa ciaucoqcpgji xa~jxp)

Pba mgpg{ai}

F Pj ~cxpgmg~cpa gi pba ~xjma}}a} je hq`fapgif ci` gl~oalaipcpgji)

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GG)38) ^CXPGMG^CPJXW HQ@FAPGIF GI ÆCICDDCOA/ PQXDAW

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>73=8

F Pj q}a pba xgfbp pj ~cxpgmg~cpa gi pba ~xjma}}a} je `amg}gji,lcdgif/ hq`fapgif ci`gl~oalaipcpgji)

Pba mgpw mjqimgo

F Pj ejxl c ~cxpgmg~cpjxw hq`fapgif lj`ao ejx Æcicddcoa)

F Pj ~cxpgmg~cpa gi pba vjxd je pba Giua}plaip ^ociigif Mjllgppaa ci` pj ~xa~cxa ciaucoqcpgji xa~jxp)

F Pj ljigpjx ci` aucoqcpa pba Lqopg,Ciiqco Giua}plaip ^oci ci` Hq`fap ci` pba^axejxlcima ^xjfxclla je pba Lqigmg~cogpw ci` pj a}pchog}b vjxdgif fxjq~})

Pba ~xjma}}a} ci` pba ~xjhoal}

F Cvcxaia}} xcg}gif ~xjma}}; Pba mcl~cgfi ‟G Dijv Lw Hq`fap/ G @alci` Cmmjqipchgogpw“vc} `a}gfia` pj xcg}a cvcxaia}} chjqp pba xgfbp pj ~cxpgmg~cpa gi pba `amg}gji,lcdgif~xjma}}a} ji hq`fapgif) Pba mcl~cgfi gimoq`a` laapgif} vgpb pba gibchgpcip} juax c~axgj` je colj}p pbxaa ljipb}/ ejmq} fxjq~ laapgif}/ giejxlcpgji hxjmbqxa}

"3> >>> hxjmbqxa} vaxa `g}pxghqpa` pj xa}g`aima}'/ ci` giejxlcpgji gi ug}qco ci` ~xgipa`la`gc)

C }qxuaw pbcp vc} mji`qmpa` `qxgif pba cvcxaia}},xcg}gif mcl~cgfi }bjva` pbcp pbamgpg{ai} gi Æcicddcoa ~xaeaxxa` pba ~xjma}} je ~cxpgmg~cpjxw hq`fap }amji` cljif}p ucxgjq}~cxpgmg~cpgji j~pgji}/ auai pbjqfb gp g} c iav ci` qidijvi lapbj` iauax haai pxga` haejxa)

F Gl~oalaipcpgji ~xjma}}; ‟Ch}pxcmp Iqlhax} Laap vgpb Xaco Ogea; Hq`fap Pxac}qxga})“^qhogm laapgif} vaxa bao` pj eclgogcxg}a ~aj~oa vgpb pba g`ac je hq`fapgif ci` pjmjipxghqpa pj pba a}pchog}blaip je ljigpjxgif ci` aucoqcpgji ~xjma}}a}) Pba ~cxpgmg~cip}vaxa giejxla` je hq`fapgif ~xjma}}a}/ ~xaugjq} wacx}‗ }axugma} ci` ar~ai`gpqxa}/ eqpqxapcxfap} ci` xa}jqxma xasqgxalaip}) ^cxpgmg~cip} vaxa c}da` pj `aegia pba ~xgjxgpga} je pba

mgpw ci` pba iagfbhjxbjj`} "pbxjqfb giua}plaip `alci` ejxl}/ pcdgif c ~joo pj coojmcpaxa}jqxma}/ }axugma aucoqcpgji ejxl}/ }qxuaw}') Pba giejxlcpgji vc} q}a` gi pba 8>>2hq`fapgif ~xjma}} hw pba Giua}plaip ^ociigif Mjllgppaa ci` Lqigmg~cogpw hqxacqmxcp}/ci` giua}plaip ~ociigif vc} mcxxga` jqp gi ogia vgpb pba giejxlcpgji cmsqgxa`) Ejoojvgifpba mjl~oapgji je pba oafco hq`fapgif ~xjma}}/ pba }amji` ~bc}a laapgif} vaxa bao`/ ci`pba `amg}gji} pcdai ji hq`fapgif vaxa ar~ocgia` pj pba ~cxpgmg~cip})

F Mgpg{ai}‗ ~xjkamp}; ‟G Bcua c Vjx` pj ]cw ci` c ^xjkamp pj Gl~oalaip)“ ^xjkamp c~~ogmcpgji}exjl mgpg{ai} ji pbxaa pbala} ‟fxaaiax/ moaciax ci` }ceax“ vaxa cmma~pa` vgpb c ugav pjgl~xjua vjxdgif pjfapbax pjvcx`} mxacpgif c happax aiugxjilaip ejx iagfbhjqxbjj` ci`mgpw `vaooax}) Gi 8>>6/ ejqx c~~ogmcpgji} vaxa xamagua` ji gl~xjugif j~ai }~cma cxac} ci`

daa~gif pbal moaci/ ci` jia c~~ogmcpgji vc} xamagua` ji mgpw }ceapw) Gi jx`ax pj gimxac}aeqpqxa ~cxpgmg~cpgji ci` gipaxa}p/ coo pba c~~ogmcpgji} vaxa cmma~pa` ci` gl~oalaipa`vgpbjqp aucoqcpgji ci` }mjxgif) Pj`cw/ mgpg{ai} gi ejqx iagfbhjqxbjj`} bcua pcdai q~jipbal}aoua} pba lcgipaicima je pba ~cxd}) Pba Lqigmg~cogpw ~xjug`a} egicimgco xa}jqxma}ci` asqg~laip) Mgpg{ai} ejxla` c egxa arpgifqg}bax pacl gi jia iagfbhjqxbjj` ci` bcuapcdai ji pba xa}~ji}ghgogpw ejx pba lcgipaicima ci` }amqxgpw je egxa bw`xcip}) Pba}acmpgugpga} bcua oa` pj gipaxa}p exjl jpbax iagfbhjqxbjj`})

Gi 8>>6/ iacxow 1>> gibchgpcip} ~cxpgmg~cpa` gi pba laapgif}/ vbgmb mjipgiqa pj habao`) Pbg} iqlhax mjxxa}~ji`} pj chjqp >)5! je pba pjpco ~j~qocpgji je pba mgpw) Pbg} lcwoac` pj c lg}qi`ax}pci`gif pbcp ~cxpgmg~cpgji g} ojv) Pba mgpg{ai} cppai`gif pba laapgif}

bcua }cg` pbcp pba ~cxpgmg~cpgji je pba lcwjx ci` pba ~xcmpgma je cmmjqipchgogpw giujoua` gipba cmpgugpga} bc} ~cua` pba vcw ejx gimxac}gif gipaxa}p ci` mxacpgif ci aiugxjilaip je pxq}p) Ljxa cmpgugpga} vgoo ha gl~oalaipa )

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GG)38) ^CXPGMG^CPJXW HQ@FAPGIF GI ÆCICDDCOA/ PQXDAW

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 3==

Pba gi}pgpqpgjico }pxqmpqxa bc} hamjla lqmb ljxa `g}mg~ogia`) Cmmjqipchgogpw ci`pxci}~cxaimw qi`ax~gi} pba xgfbp pj pcda ~cxp gi `amg}gji,lcdgif ~xjma}}a}/ ci` hagif`gogfaip g} a}}aipgco)

Gi mjimoq}gji/ pba mgpw g} }pgoo gi pba gigpgco }pcfa} je ~cxpgmg~cpjxw hq`fapgif c} c ~cxp je pba ]q~~jxp pj Ojmco C`lgig}pxcpgji Xaejxl ^xjkamp)8 Aeejxp} cxa mjipgiqgif gi jx`ax pja}pchog}b c ~cxpgmg~cpgji lj`ao c`c~pa` pj ojmco c`lgig}pxcpgji} gi Pqxdaw)

Fjco} je pba ~cxpgmg~cpjxw hq`fapgif ~xjkamp 

F Pj aichoa pba mjipgiqjq} ~cxpgmg~cpgji je iji,fjuaxilaipco jxfcig}cpgji}/ ~xjea}}gjicojxfcig}cpgji}/ ~qhogm gi}pgpqpgji} ci` cfaimga} ci` pba mgpw `vaooax} cp ojmco oauao gi pbaegicimgco lcicfalaip }w}pal ci` }axugma ~xjug}gji)

F Pj gl~xjua ci` ai}qxa pba }q}pcgichgogpw je mj,j~axcpgji cljif}p mgpw cmpjx}"Lqigmg~cogpw/ }~amgco ~xjugimgco c`lgig}pxcpgji/ pxc`a c}}jmgcpgji}/ pxc`a qigji} ci`IFJ}' `aegia` gi pba `amg}gji,lcdgif ~xjma}}a})

F Pj gl~xjua pba }ai}a je ~cxpiax}bg~ ci` ~cxpgmg~cpgji je pba pj~ lcicfalaip je pbaLqigmg~cogpw `qxgif pba `amg}gji,lcdgif ~xjma}}a} ji }axugma ~xjug}gji ci` hq`fapgifejx pba mgpw)

F Pj `apaxlgia pba ~xgjxgpga} je pba mgpw pbxjqfb mgpg{ai ~cxpgmg~cpgji gi pba mjqx}a je ejxlqocpgif pba mc~gpco ci` mqxxaip giua}plaip} ci` `auaoj~gif lqopg,ciiqcogiua}plaip ~xjfxclla} gi pba ~xjma}} je hq`fapgif)

F Pj `auaoj~ egicimgco `g}mg~ogia ci` pj aichoa pba mjima~p je cmmjqipchgogpw pj ha c`j~pa`vgpbgi pba gi}pgpqpgjico }pxqmpqxa)

Pchoa 38)3) ‟G Dijv Lw Hq`fap“ mcl~cgfi; Daw mbcxcmpaxg}pgm}

Mj}p} Pba a}pglcpa` mj}p je pba ~xjkamp ejx 8>>2 g} PXW =1 >>> "Iav Pqxdg}b Ogxc}') Pba}a mj}p} bcua haai aiug}cfa` hwpcdgif gipj cmmjqip pba cvcx`} ejx pba }aoampa` ~xjkamp} gi pba ~xjkamp mjl~apgpgji/ laapgif jxfcig}cpgji/ `jmqlaip} pj ha ~xgipa` ejx ~qhogmgpw ci` giejxlcpgji)PXW 81 >>> bc} haai coojmcpa` ejx pba ~xjkamp} pj ha ~xa~cxa` cp ojmco oauao gi pba 8>>2 hq`fap)

Xg}d} Pba cmpgua mgpw cmpjx} gi pba vjxd ji ~cxpgmg~cpjxw hq`fapgif lcw haiaegp ljxa pbci jpbax})Gi`gug`qco jx fxjq~ `alci`} xaeoampgif c ocmd je qxhci mji}mgjq}ia}} lcw ha ~xjhoalcpgm)@a}~gpa pba ecmp pbcp pba Mgpw Mjqimgo ci` ~cxpgmg~cpjxw `amg}gji,lcdgif lj`ao} cp pba ojmco oauao bcua arg}pa` ejx }jlapgla pbaxa lcw }pgoo ha }jla clhgfqgpw vbai pcdgif ~cxp gi pba ~cxpgmg~cpgji }pcfa Pbg} G} hamcq}a mbcooaifa} }pgooxalcgi gi pba lcicfalaip je }qmb ~xjma}}a}/ pba chgogpw pj vjxd pjfapbax "~xjkamp,jxgaipa` vjxdgif' ci` gi a}pchog}bgif mjieg`aima cljif fxjq~})Jpbax xg}d} xaocpa pj oglgpa` mgpw xa}jqxma}/ xa}pxgmpgji} gi gl~oalaipgif oafco xafqocpgji} ci` `aocw} }pallgif exjlegicimgco oafg}ocpgji "egicimgco ~xjma}}a} ci` lcicfalaip je hq`fap')

Haiaegp} ^ax}jico ~xgjxgpga} bcua haai xa~ocma` hw pba ~xgjxgpga} je pba iagfbhjxbjj` ci` pba mgpw/ pbcid} pj laapgif} bao` cpojmco oauao ejx pvj wacx}) Pbg} g} c ~j}gpgua }pa~ ejx `auaoj~gif ci` gl~xjugif qxhci mji}mgjq}ia}})Pba eqimpgji} je pba bac`lai je pba iagfbhjxbjj` bcua gimxac}a` ci` pba jeegma je bac`lci vbgmb g} pba }lcooa}phj`w gi pba ojmco lcicfalaip ogia bc} haai fguai }~amgegm pc}d} gi mj,j~axcpgji vgpb jpbax fxjq~})Lqigmg~co cmpgugpga} ci` pba mj,jx`gicpa` vjxd ji pba hq`fap ci` giua}plaip ~xjfxclla} bcua haai ~j}gpgua }pa~} gi `auaoj~gif pba mgpw ug}gji)Mjllqigmcpgji hapvaai pba Lqigmg~cogpw ci` pba mgpg{aixw bc} fxjvi)Gipxc,gi}pgpqpgjico aucoqcpgji lambcig}l} bcua haai ~qp pj pba pa}p)

Gimoq}gji Pba ecmp pbcp pba Lcwjx pcda} ~cxp gi pba laapgif} vgpb pba mgpg{ai} g} c }gfigegmcip ecmpjx gi gimxac}gif pba iqlhax je~cxpgmg~cip}) Gp aichoa} ecma,pj,ecma mjllqigmcpgji vbgmb g} }aai c} c ~j}gpgua ecmpjx) C``gpgjico cmpgugpga} gi pba~xjkamp pj ~xjug`a }q}pcgichoa ci` sqcogega` ~cxpgmg~cpgji bcua haai `aegia`) Ejx arcl~oa/ bci`gif juax pbaxa}~ji}ghgogpw je ~xjkamp mjl~apgpgji} ci` ~xjkamp }aoampgji} pj pba mgpg{ai})

Aucoqcpgji Pba Giua}plaip ociigif Mjllgppaa "G^M' g} mjl~j}a` je lqigmg~co hqxacqmxcp}/ pba bac`lai je pba iagfbhjqxbjj`/xa~xa}aipcpgua} je pba iagfbhjxbjj`/ je pba mgpw mjqimgo ci` je pba Lqigmg~co Mjqimgo) Pbaw ~xa~cxa c xa~jxp ji pbalaapgif} bao` ci` pbagx xa}qop}4 pbg} xa~jxp g} }bcxa` vgpb pba mgpw gibchgpcip})

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GG)38) ^CXPGMG^CPJXW HQ@FAPGIF GI ÆCICDDCOA/ PQXDAW

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>73=0

Ijpa}

3) Pba Giua}plaip ^ociigif Mjllgppaa vc} a}pchog}ba` vgpb pba cgl je `apaxlgigif pba giua}plaiphq`fap ci` hq`fapgif ~jogmga}/ aibcimgif pba gi}pgpqpgjico mc~cmgpw je pba lqigmg~cogpw ci`~xa}axugif pba ~cxpgmg~cpgji ~xgimg~oa je pba egicimgco lcicfalaip }w}pal) Gp g} mjl~j}a` je jialalhax acmb exjl pba ~cxpw fxjq~ lalhax}/ }aoampa` hw pba @auaoj~laip Mjllg}}gji ci` pba^ociigif/ Hq`fapgif Egico Cmmjqip} Mjllg}}gji je pba Lqigmg~co Mjqimgo/ jia lalhax je pba

Lqigmg~cogpw ]pxcpafgm ^ociigif Mjllg}}gji/ @a~qpw Lcwjx/ @gxampjx je Lqigmg~co Egicimgco]axugma}/ pba jeegmgco gi mbcxfa je pba ]pxcpafgm ^ociigif ci` Lcicfalaip Qigp je pba Lqigmg~cogpw/jia lalhax je pba Mgpw Mjqimgo ci` pba bac`lci je pba xaoaucip iagfbhjqxbjj`)

8) ]q~~jxp pj Ojmco C`lgig}pxcpgji Xaejxl ^xjkamp g} c ~xjkamp pambigmcoow }q~~jxpa` hw pba QI@^ ci`egicima` hw pba Aqxj~aci Qigji) Pba Lgig}pxw je pba Gipaxgjx g} pba lcgi haiaegmgcxw ci` cgl} pjgl~xjua }axugma sqcogpw ci` pba hq`fapgif ~xjma}}a} je pba ojmco c`lgig}pxcpgji}) Pba ÆcicddcoaLqigmg~cogpw vc} }aoampa` c} pba ~gojp lqigmg~cogpw cljif iacxow =>> ojmco c`lgig}pxcpgji}) Pba^xjkamp vc} egicog}a` gi 8>>6)

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

3=1

^CXP GG 

Mbc~pax 3=

^cxpgmg~cpjxw Hq`fapgif gi Hqd,fq/Djxac

hwBwqi @ajd Mbjg/ @gxampjxcpa ejx ^qhogm Fjuaxicima ci` Paxxgpjxgco @auaoj~laip JAM@

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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GG)3=) ^CXPGMG^CPJXW HQ@FAPGIF GI HQD,FQ/ DJXAC

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>73=5

Gipxj`qmpgji

Hq`fapgif g} c eqi`claipco cmpgugpw je fjuaxilaip/ ci ar~ogmgp cfxaalaip hapvaai pba~aj~oa ci` pbagx fjuaxilaip gi vbgmb ~xgucpa xa}jqxma} cxa mjooampa` gi armbcifa ejx~qhogm }axugma} ci` haiaegp}) Mgpg{ai} xgfbpeqoow ar~amp fjuaxilaip} pj `aoguax ji pbcp~xjlg}a) Pbaw eqxpbax ar~amp pbcp ~qhogm hq`fap} ha ecgx/ asqgpchoa ci` pxci}~cxaip gi}q~~jxp je icpgjico ~xgjxgpga} ci` jhkampgua})

]pxaifpbaigif pba pxci}~cxaimw ci` j~aiia}} je ~qhogm hq`fap} mci bao~ ~xjljpa}jmgco cmmjqipchgogpw ci` xa}pjxa pba ~qhogm‗} mjieg`aima gi juaxcoo fjuaxilaip) Pbcp vgoo

aichoa mgpg{ai} pj hamjla ljxa aifcfa`/ ci`/ gi pba ~xjma}}/ oacxi ljxa chjqp pba hq`fapci` eg}mco mjimaxi}) C} pbaw `j/ mwigmg}l `g}}g~cpa} ci` pxq}p gi fjuaxilaip gl~xjua})

Fojhcoow/ pbaxa g} fxjvgif xamjfigpgji je pba gl~jxpcima je ~qhogm aifcfalaip gihq`fapgif) Pbaxa g} fxjvgif ar~axgaima/ ~cxpgmqocxow gi Ocpgi Claxgmc ci` gi Aqxj~a/ vgpb`geeaxaip ejxl} je gimjx~jxcpgif mgpg{ai} gi hq`fap `amg}gji} cp }qh,icpgjico oauao} je fjuaxilaip) Lqigmg~co ci` xafgjico ~qhogm cqpbjxgpga}/ jepai gi ~cxpiax}bg~ vgpb mgugo}jmgapw jxfcig}cpgji} "M]J}'/ cxa cmpguaow giujougif mgpg{ai} gi pba hq`fap ~xjma}} ci`cmbgaugif ~xjlg}gif xa}qop}) ]jla bcua fjia c} ecx c} c`j~pgif ~cxpgmg~cpjxw hq`fapgiflac}qxa} pbcp coojv mgpg{ai} `gxamp gieoqaima juax }aoampa` hq`fap mcpafjxga} ci` eqi`coojmcpgji})

Bjvauax/ cp pba icpgjico oauao/ pba mgpg{ai}‗ chgogpw pj ~cxpgmg~cpa gi hq`fapgif g} oglgpa`pj ~axgj`gm aoampgji} je xa~xa}aipcpgua} vbj vgoo cmp ji pbagx habcoe) Pba `gxamp c~~xjcmba}q}a` hw }qh,icpgjico ~qhogm cqpbjxgpga} moacxow cxa ijp vjxdchoa ejx pba icpgjico oauao) Pbahcxxgax} pbcp gibghgp ojmco gigpgcpgua} ” ~bw}gmco `g}pcima/ pba iqlhax} je mgpg{ai}/ pba pglaxasqgxa` ” c~~acx gi}qxljqipchoa cp pba icpgjico oauao ejx pba ljlaip) Bjvauax/ vgpb pbagipxj`qmpgji je c`ucima` giejxlcpgji ci` mjllqigmcpgji} pambijojfga} "GMP}'/ gp g} ij`jqhp pj ha ar~ampa` pbcp pbaxa vgoo ha mji}~gmqjq} mbcifa} auai gi pba icpgjico oauao gipba eqpqxa)

Pbg} mc}a }pq`w arclgia} jia c~~xjcmb pj hq`fapcxw `amg}gji lcdgif pbcp bc} }pcxpa`

pj wgao` ~j}gpgua xa}qop} ci` hamcla c xjoa lj`ao gi pba }qh,icpgjico oauao gi pba Xa~qhogmje Djxac)

^cxpgmg~cpjxw hq`fapgif je pba Hqd,fq `g}pxgmp jeegma je Fvcifkq Lapxj~jogpci Mgpw

Pba Hqd,fq @g}pxgmp je Fvcifkq Lapxj~jogpci Mgpw "@g}pxgmp' bc} c ~j~qocpgji je c~~xjrglcpaow 05= >>>/ vgpb c lcwjx, g}pxgmp mjqimgo "xa~xa}aipcpgua' ejxl je fjuaxilaip)Pba lcwjx ci` 8> `g}pxgmp mjqimgo lalhax} cxa coo aoampa ) Pba @g}pxgmp‗} }qmma}}eqoar~axgaima vgpb ^cxpgmg~cpjxw Hq`fapgif "^H' bc} gi}~gxa` ejoojvax} cljif lciw jpbaxmgpga} ci` xafgji} gi Djxac) ^H vc} gipxj`qma` gi pba @g}pxgmp gi 8>>= ejx pba egx}p pgla giDjxac cepax Dgl/ Kca Dwkqi vji pba lcwjxco aoampgji) Ba bc` pba hcmdfxjqi` je vjxdgif ejx

mgugo }jmgapw jxfcig}cpgji} "M]J}'/ ejoojva` hw agfbp wacx} c} c lalhax je pba FvcifkqLapxj~jogpci Mgpw Mjqimgo) Pba gipxj`qmpgji je ^H vc} jia je pba lckjx ~jogmw ~xgjxgpga} je bg} aoampgji ~xjlg}a} pj cppcgi pba fjco je aibcimgif pba pxci}~cxaimw gi fjuaxilaip/

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GG)3=) ^CXPGMG^CPJXW HQ@FAPGIF GI HQD,FQ/ DJXAC

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 3=6

gl~xjugif pba `aoguaxw je ~qhogm }axugma}/ bjo`gif mgugo }axucip} cmmjqipchoa/ ci`auaipqcoow xacog}gif egicimgco `aljmxcmw) Vgpb c }pxjif oac`ax}bg~ je lcwjx} ci` pba@g}pxgmp‗} gima}}cip `gcojfqa} vgpb pba }pcdabjo`ax}/ pba iav ~jogpgmco ar~axglaip bc} bc`~j}gpgua jqpmjla})

Gi 3773/ Djxac xa}qla` c ojmco cqpjijlw }w}pal) ]gima pbai/ pbaxa bcua haai cucxgapw je ljualaip} gi jx`ax pj bjo` mgugo }axucip} cmmjqipchoa ci` pj lcda pbafjuaxilaip pxci}~cxaip hw aifcfgif mgpg{ai} gi pba ~jogmw lcdgif ~xjma}}) Hq`fap g}}qa}bcua covcw} haai cp pba maipxa je pba `ahcpa}) Gi 3777/ pba Hq`fap Vcpmb Iapvjxd/ vbgmbmji}g}p} je => icpgjivg`a M]J}/ vc} jxfcig}a` pj ejmq} lcgiow ji ljigpjxgif pba q}a je jeegmgco ~axsqg}gpa} je lcwjx} ci` lcdgif ~apgpgji} pj ojmco fjuaxilaip} ejxgi}pgpqpgjicog}gif ^H }w}pal}) Gi c``gpgji/ pba }qmma}}eqo ci` vaoo,dijvi ar~axgaima je ^jxpj Coafxa je Hxc{go bc} cppxcmpa` cmc`algc/ xa}acxmb fxjq~}/ ci` ~jogpgmco ~cxpga} pjxaugav ^H }w}pal c} ci copaxicpgua vcw pj c`c~p }glgocx lac}qxa} pj Djxac)

^cxpgmg~cpjxw hq`fapgif ~xjma}}

Gi 8>>=/ pba @g}pxgmp jxfcig}a` pba Mgpg{ai ^cxpgmg~cpjxw Hq`fapgif ]pq`w Fxjq~"M^H]F' vgpb agfbp ~aj~oa/ vbgmb mji}g}pa` je mgugo }axucip}/ lalhax} je @g}pxgmp Mjqimgo/M]J}/ ci` cmc`algc gi jx`ax pj cicow}a fjj` arcl~oa} exjl ejxagfi mjqipxga} ci` }qhlgp~xj~ax lapbj`jojfga} c} c vcw je gipxj`qmgif pba ^H pj pba @g}pxgmp) Hc}a` ji pba egi`gif}

je pba M^H]F/ pba ^cxpgmg~cpjxw Hq`fapgif Mjqimgo "^HM' ci` gp} agfbp "egua exjl 8>>0'pbalcpgm }qh,mjllgppaa}/ vbgmb mji}g}pa` je 3=8 lalhax} "27 exjl 8>>5' gi pjpco/ vaxa}ap q~ pbxjqfb ~qhogm giugpcpgji} ci` xamjllai`cpgji} }j c} pj ~ocw c daw xjoa gi pba

Pchoa 3=)3) ^cxpgmg~cpjxw Hq`fapgif "^H'; Daw mbcxcmpaxg}pgm}Mj}p} Pba ~xjkamp g} a}pglcpa` pj bcua mj}p c~~xjrglcpaow AQX 36 6>> "c} je 8>>6' ciiqcoow) Pbg} gimoq`a} pba eaa} ~cg`

pj mji}qopcip} ci` ~cxpgmg~cip}/ c} vaoo c} pba mj}p} je jxfcig}gif laapgif}/ pxcuao mj}p}/ apm) Pbaxa g} q}qcoow jiaeqoo,pgla }pcee lalhax/ ci` ba* }ba vjxd} vgpb }jla jpbax mjooacfqa} vbai gp g} ~acd }ac}ji)

Xg}d} C iqlhax je xg}d} vaxa cipgmg~cpa` ci` aimjqipaxa` gi pba gl~oalaipcpgji je ^cxpgmg~cpjxw Hq`fapgif;F C iqlhax je mgugo }axucip} cxfqa` pbcp gp vjqo` xa}qop gi ~jjx hq`fap ejxlcpgji hamcq}a je pba ~cxpgmg~cip}‗ gi}qeegmgaip

ar~axgaima} ci` }dgoo})F ]jla mgpg{ai} cxfqa` pbcp gp vjqo` ~xjujda gimxac}a` mjieogmp} cljif mgpg{ai} gi pba ~xjma}} je coojmcpgif oglgpa`

xa}jqxma} ci` vjqo` ha q}a` c} c laci} je kq}pgewgif pba lcwjx‗} `amg}gji lcdgif vgpbjqp ~xj`qmgif }qh}pcipgcojqpmjla})

F Pba lalhax} je @g}pxgmp Mjqimgo "@M' cxfqa` pbcp gp vjqo` lcda pba hq`fap ~xjma}} pgla mji}qlgif ci` giaeegmgaip/c} vaoo c} fj hawji` pba cqpbjxgpw je @M)

F Egicoow/ pba ~xjkamp `g` gimxac}a pba c`lgig}pxcpgua hqx`ai ji Ijxpbaxi @g}pxgmp ” xasqgxgif jia eqoo pgla }pcee

ci` excflaipgif pba hq`fap }pcfa} exjl 1 pj 30)Haiaegp} ^cxpgmg~cpjxw Hq`fapgif haiaegpa` pba @g}pxgmp gi }auaxco vcw};

F Pba sqcogpw c} vaoo c} pba sqcipgpw je hq`fap giejxlcpgji pj mgpg{ai} bc} haai gl~xjua` gi ljxa cmma}}ghoa ci`q}ax,exgai`ow ejxlcp)

F Pba iqlhax je ~xaoglgicxw jx *ci` xafqocx mji}qopcpgji} hapvaai pba @g}pxgmp ci` pba @M bc} haai gimxac}a`pj xamjimgoa pba mjieogmp} ci` icxxjv pba `geeaxaima} haejxa pba @g}pxgmp ~xj~j}a} pba hq`fap pj pba @M)

F Mgpg{ai} fjp pj eaao pbcp fjuaxilaip vjxd} happax ejx pbal/ c} c xa}qop/ ~ocma fxacpax pxq}p gi fjuaxilaipci` ~qhogm jeegmgco})

Gimoq}gji Pba ~xjkamp aifcfa` juax 3 >>> }pcdabjo`ax} gi gipaxugav}/ vjxd}bj~}/ ci` ~xa}aipcpgji} xafcx`gif pba g}}qa} gl~cmpgif pba xafgji ci` gp} amjijlgm `auaoj~laip) Gp aifcfa` jx xacmba` pba ~xgucpa/ ~qhogm/ ci` M]J}/ c} vaoo c} cmc`algm}/ }pq`aip}/ ci` jpbax}) Bjvauax/ pba cxpgmg~cpjxw Hq`fapgif Mjqimgo "^HM'/ vbgmb mji}g}p} je ij ljxa pbci 3>> mgpg{ai} hc}a` ji giugpcpgji} ci` xamjllai`cpgji}/ ~ocw} pba maipxco xjoa gi pba `amg}gji,lcdgif ~xjma}})Gi c``gpgji/ pbaxa g} c ~xjkamp vah}gpa/ vbgmb mjipcgi} coo pba iama}}cxw giejxlcpgji ci` eqimpgji} c} c pvj,vcw

mjllqi

gmcpgji}

mbcii

ao)Aucoqcpgji Pba ~xjkamp vc} aucoqcpa` hw pba @g}pxgmp pbxjqfb pba ejxl je }qxuaw hw pba ~cxpgmg~cip} ci` mgugo }axucip} pbxaa wacx} 

cepax pba gigpgco gl~oalaipcpgji gi 8>>=) Pba xa}qop} je pba aucoqcpgji pqxia` jqp pj ha ~j}gpgua gi coo cxac} ci` cxa j~ai pj pba ~qhogm pbxjqfb gp} vah}gpa ci` hjjdoap})

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GG)3=) ^CXPGMG^CPJXW HQ@FAPGIF GI HQD,FQ/ DJXAC

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>73=2

~xjma}} je hq`fapgif "g)a) }qhlg}}gji je mgpg{ai}‗ j~gigji}/ j~axcpgji je hq`fap }mbjjo}/bjo`gif pba ~qhogm bacxgif} ji hq`fap ci` moj}gif cmmjqip}/ apm)')

Pba pbalcpgm }qh,mjllgppaa} aichoa pbagx ~cxpgmg~cip} pj `ahcpa ljxa `aa~ow ji pbalckjx g}}qa}/ }qmb c} ojmco amjijlw/ mqopqxa/ qxhci ogea ci` aiugxjilaip) Coo mgpg{ai} cxaaipgpoa` pj ~cxpgmg~cpa gi pba aipgxa ~xjma}}a} `gxampow jx gi`gxampow hw cppai`gif pba j~aiejxql/ ~qhogm bacxgif} jx }ai`gif j~gigji} agpbax hw lcgo jx pbxjqfb pba Gipaxiap) Jima pba`aoghaxcpgua ~xjma}}a} cxa egig}ba`/ pba lcwjx egicog}a} pba hq`fap ~xj~j}co pbxjqfb pba@g}pxgmp,Mgpg{ai Kjgip Mjieaxaima/ ci` gp lq}p ha c~~xjua` hw pba @g}pxgmp Mjqimgo) Pba ^HMaucoqcpa} mgpw ~axejxlcima ji pba hq`fap gl~oalaipcpgji pj ai}qxa eaa`hcmd ji pbaxa}qop} pba ejoojvgif wacx)

Hc}a` ji pba ~j}gpgua ar~axgaima ci` ~axejxlcima/ gi 8>>0 pba @g}pxgmp ~c}}a` c ojmcoxafqocpgji gi}pgpqpgjicog}gif ^H pj lcda gp }q}pcgichoa) Gi 8>>5/ pba @g}pxgmp a}pchog}ba` pba}j,mcooa` ‟a,Hq`fap ^jxpco“ c} c laci} je arpai`gif mgpg{ai‗} aifcfalaip pj pba hq`fap~xjma}}/ ~xjug`gif sqcogpw hq`fap giejxlcpgji ci` aibcimgif jiogia pvj,vcw

mjllqigmcpgji} hc}a` ji c`ucima` giejxlcpgji mjllqigmcpgji pambijojfga} "GMP}')

Mbcifa} ci` haiaegp}

Pbaxa bcua haai }jla xalcxdchoa mbcifa} ci` haiaegp} cepax pba gipxj`qmpgji je ~cxpgmg~cpjxw hq`fapgif gi pba @g}pxgmp c} ejoojv};

F Pba }pcfa} je pba hq`fap ~xjma}} bcua hafqi acxogax ci` bcua haai excflaipa` exjl 1 pj30 vgpb pba c``gpgji je mgpg{ai‗} gi~qp mbciiao}/ vbgmb bc} pxci}ejxla` pba ejxlaxowmoj}a` ~xjma}} gipj jia pbcp g} j~ai pj pba ~qhogm)

F Pba sqcogpw je hq`fap giejxlcpgji bc} haai gl~xjua` hw mbcifgif hq`fap giejxlcpgjigipj ci cmma}}ghoa ejxlcp pj pba ~qhogm "g)a) ~qhogmcpgji je hq`fap paxl} bci`hjjd/

xaug}gji je pba hq`fap ~xj~j}co gipj c ~axejxlcima,hc}a` ejxlcp'/ ci` hw `auaoj~gifmgpg{ai‗} mc~cmgpw pj cicow}a ci` gieoqaima fjuaxilaip hq`fap} "g)a) hq`fap }mbjjo}') Gic``gpgji/ pba `afxaa je `g}moj}qxa bc} haai arpai`a` pbxjqfb pba ucxgjq} ~xaoglgicxw~xa}aipcpgji}/ ci j~ai ejxql/ c`lgig}pxcpgji,^HM kjgip `ahcpa}/ apm)

F Pba @g}pxgmp egicog}a} pba hq`fap ~xj~j}co pbxjqfb pba @g}pxgmp,Mgpg{ai Kjgip Mjieaxaimahaejxa }qhlgppgif gp pj pba @M vgpb coo pba ucxgjq} j~gigji} exjl mgpg{ai} ci` gp} xaugav}hw pba c`lgig}pxcpgji)

F Pba iqlhax je ~xaoglgicxw ci`*jx xafqocx mji}qopcpgji} hapvaai pba @g}pxgmp ci` pba @Mbc} haai gimxac}a` pj xamjimgoa pba mjieogmp} ci` icxxjv pba `geeaxaima} haejxa pba

@g}pxgmp ~xj~j}a pba hq`fap pj pba @M)F C} c egico }pcfa/ pba @g}pxgmp aucoqcpa} pba mgpg{ai}‗ gi~qp} ci` jqpmjla}/ ci` cvcx`}

mgpg{ai} vbj bcua mjipxghqpa` cmpguaow pj pba mjllqigpw gi paxl} je eaa`hcmd pj ^H cppba ai` je eg}mco wacx)

Cmmjx`gif pj pba @g}pxgmp‗} xa~jxp/ ejx pba ~c}p ejqx wacx} }gima 8>>0/ mgpg{ai} bcuaxa}~ji`a` vgpb =62 hq`fap,xaocpa` jx iji,xaocpa` }qffa}pgji} pbxjqfb pba ^H ~xjma}})Cljif pbal/ 57)2! "850 }qffa}pgji}' vaxa gimjx~jxcpa` gipj pba egico hq`fap ~xj~j}cocepax }auaxco }pcfa} je `ahcpa haejxa gp vaip pj pba @M)

Pba @g}pxgmp `a`gmcpa` DXV 3 =>> lgoogji "Djxaci vji' pj pba hq`fap ~xj~j}co/ vbgmbcljqip} pj 5)8! je gp} pjpco `g}~j}choa xa}jqxma} gi 8>>0) Gi 8>>1/ pba ~xj~jxpgji je mgpg{ai}‗ }qffa}pgji vaip q~ pj 7)2!/ vbgmb g} =)5! bgfbax pbci pba ~xaugjq} wacx) Pba

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GG)3=) ^CXPGMG^CPJXW HQ@FAPGIF GI HQD,FQ/ DJXAC

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 3=7

lckjxgpw je }qffa}pgji} cxa chjqp pba gl~xjualaip} gi ~qhogm }axugma `aoguaxw) ]jla }lcoohqp lacigifeqo arcl~oa} cxa c} ejoojv};

F A}pchog}blaip je ogfbp ocl~} vgpb lq}gm gi c ~cxd gi Lqi,Baqif cxac "80 ~ocma}/DXV 30 lgoogji)

F

Gi}pcoocpgji je c }baopax ejx chci`jia` ~ap} gi Qiguax}gpw je Kaji,Icl "DXV 1 lgoogji')F Arpai}gji ci` gl~xjualaip je c mbgo`xai‗} mjllqpgif xjc` gi exjip je Ac}paxi Fvcifkq

Aoalaipcxw ]mbjjo "DXV 6> lgoogji')

Lcicfgif hcxxgax}

Bjvauax/ pbaxa bcua co}j haai iafcpgua xa}~ji}a} pjvcx`} pba gl~oalaipcpgji je ^H)Pba lcgi cxfqlaip} cfcgi}p gp cxa pbcp ^H lcw;

F Xa}qop gi ~jjx hq`fap ejxlcpgji hamcq}a je pba ~cxpgmg~cip}‗ gi}qeegmgaip ar~axgaima}ci` }dgoo})

F Mcq}a gimxac}a` mjieogmp} cljif mgpg{ai} gi pba ~xjma}} je coojmcpgif oglgpa` xa}jqxma})

F Lcda pba hq`fap ~xjma}} pgla mji}qlgif ci` giaeegmgaip)

F Ha q}a` c} c laci} je kq}pgewgif pba lcwjx‗} `amg}gji lcdgif vgpbjqp ~xj`qmgif}qh}pcipgco jqpmjla})

Gi pbajxw/ c} vaoo c} gi xacogpw/ pba}a cxfqlaip} cxa qi`ax}pci`choa ci` vaoo ejqi`a`)Pba @g}pxgmp bc} juaxmjla pba}a gipaxico ci` arpaxico hcxxgax} lcgiow pbxjqfb;

F Pba }pxjif oac`ax}bg~ je pba lcwjx})

F Gimxac}a` ejxlco ci` giejxlco `gcojfqa} ci` mji}qopcpgji} vgpb pba @M ci` mgpg{ai})

F A}pchog}blaip je pba ^HM ci` gp} }qhmjllgppaa} c} daw mbciiao} je hq`fap `aoghaxcpgji})

F J~axcpgji je hq`fap }mbjjo} ci` }auaxco vjxd}bj~} pj `auaoj~ pba mc~cmgpw je mgpg{ai})F Mjipgiqjq} pxcgigif ~xjfxclla} ejx mgugo }axucip} pj mbcifa pbagx cppgpq`a} ci` egi` c

happax vcw je vjxdgif pjfapbax vgpb mgpg{ai})

F Gi}pgpqpgjicog}cpgji je pba gigpgcpgua pj fqcxcipaa gp} }q}pcgichgogpw)

Cepax gp} egx}p ocqimb gi 8>>=/ pba @g}pxgmp‗} H gigpgcpgua bc} xcvi cppaipgji exjl lciwojmco fjuaxilaip}/ cmc`algc/ ci` iagfbhjqxgif mjqipxga} vgpb iqlaxjq} ji,}gpa ug}gp}ci` mjieaxaima}) Gi 8>>1/ pba Lgig}pxw je Fjuaxilaip C`lgig}pxcpgji ci` Bjla Ceecgx}"LJFCBC'/ vbgmb g} xa}~ji}ghoa ejx lcicfgif pba ojmco hq`fap ci` egicima }w}pal}/gimjx~jxcpa` pba ~xgimg~oa} ci` ejqi`cpgji je ^H gipj pba Ojmco Egicima Ocv/ vbgmb g}

c~~ogmchoa pj coo pba ojmco fjuaxilaip}/ gxxa}~ampgua je pba oauao jx ejxl je fjuaxilaip) Gic``gpgji/ pba gigpgcpgua vc} }aoampa` c} jia je pba pj~ pai ha}p ~xcmpgma} gi pba egao` je ojmcoc`lgig}pxcpgji giijucpgji ci` cvcx`a` c }~amgco hq`fap gimaipgua cepax `aoguaxgif c~xa}aipcpgji haejxa pba ~xa}g`aip/ mgpw lcwjx} ci` ~xjugimgco fjuaxijx} exjl coo pba ojmcocqpjijlga})

C }qxuaw je ^HM lalhax} ci` mgugo }axucip} ji pba gl~cmp je ^H hw pba @g}pxgmp cepaxpbxaa wacx} je gl~oalaipcpgji vc} mji`qmpa`) Pbxjqfb pba }qxuaw/ lj}p je pba ^HMlalhax} xafcx`a` c} pba hgffa}p haiaegp} pba ejoojvgif; happax qi`ax}pci`gif je hq`fapmji}pxcgip}/ bcugif j~~jxpqigpga} pj ha bacx`/ ci` gimxac}a` pxq}p gi fjuaxilaip) Mgugo}axucip} mbj}a c} pba hgffa}p haiaegp}; happax qi`ax}pci`gif je mgpg{ai‗} iaa`}/ pba

fqcxcipaa je mgpg{ai‗} oafgpglcmw/ ci` ~xauaipgif vc}pa je pcr~cwax‗} ljiaw)

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GG)3=) ^CXPGMG^CPJXW HQ@FAPGIF GI HQD,FQ/ DJXAC

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>730>

Mbcooaifa} cbac`

@a}~gpa coo pba haiaegp} ci` moacx cmmjl~og}blaip}/ pbaxa cxa }pgoo ~jpaipgco xg}d} ci`mbcooaifa} cbac`) Ejx arcl~oa ~cxpgmg~cpjxw hq`fapgif "^H' lcw;

F Gimxac}a pba `alci` ji ojmco egicima hw xcg}gif mgpg{ai}‗ oauao} je ar~ampcpgji vgpbjqp

mji}g`axcpgji je pba egicimgco xacogpw) ]gima pba egicimgco }gpqcpgji je ojmco fjuaxilaip}g} ijp }qeegmgaip pj laap coo pba `alci`} exjl pba mgpg{ai}/ eqpqxa pj~gm} pj pbgid chjqppjfapbax gi pba ~xjma}} je hq`fap `aoghaxcpgji} vgpb mgpg{ai} cxa; bjv pj gimxac}a`g}~j}choa xauaiqa} ci` bjv pj lcda xac}jichoa mxgpaxgc pj coojmcpa oglgpa` xa}jqxma}cljif xafgji} cmmjx`gif pj pbagx ~xgjxgpga})

F Iafcpguaow gl~cmp ji pba aeegmgaip lcicfalaip je ojmco egicima} hw lcdgif ~qhogm}axucip} mjimaipxcpa ljxa ji pba }bjxp,paxl/ pambigmco/ lgmxj}mj~gm ~ax}~ampgua} xcpbaxpbci pbgidgif je lg`,paxl jx ojif,paxl }pxcpafgm ~ociigif) Pba hq`fapcxw gl~ogmcpgji}je `aljfxc~bgm mbcifa} je pba xafgji/ ojif,paxl }q}pcgichgogpw je mqxxaip ~jogmga} cxafjj` pbala} pj ha `acop vgpb hw ^H ~xjma}}a})

F Hamjla c laci} je oafgpglg}gif pba `amg}gji lcdgif je pba lcwjx vgpbjqp pbamjipgiqjq} cmpgua ~cxpgmg~cpgji je mgpg{ai} ci` jifjgif aeejxp} hw mgugo }axucip} pj j~aicoo pba hq`fap ~xjma}}a} ci` `g}moj}a pba sqcogpw giejxlcpgji pj pba ~qhogm) Pbaxaejxa/gi}pgpqpgjicog}cpgji je pba gigpgcpgua} ci` a}pchog}blaip je pvj,vcw mjllqigmcpgji}hc}a` ji GMP}/ xafqocx xaugav} je mgpg{ai}‗ gi~qp} ci` eaa`hcmd ~xjma}}a} cxa xasqgxa`)

F Vg`ai pba mqxxaip fc~ hapvaai pba fxjq~} vbj ~cxpgmg~cpa ci` pbj}a vbj mciijp) Gp g}sqgpa pxqa vbai gp mjla} pj pba q}a je GMP}/ hamcq}a je pba g}}qa je ‟`gfgpco `gug`a“hapvaai pba wjqif faiaxcpgji ci` }aigjx mgpg{ai}) C} jia je pba ~xgimg~co fjco} je gipxj`qmgif ^H g} c ljxa asqgpchoa `g}pxghqpgji je ~qhogm xa}jqxma}/ gimjx~jxcpgifmgpg{ai} vbj cxa ‟vgoogif hqp qichoa“ pj ~cxpgmg~cpa gipj pba }w}pal vgoo hamjla coo pbaljxa gl~jxpcip)

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GG)3=) ^CXPGMG^CPJXW HQ@FAPGIF GI HQD,FQ/ DJXAC

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 303

Xaeaxaima}

Fjo`excid/ H) ci` C) ]mbiag`ax/ Hq`fap} ci` Hcoojp} gi Hxc{go; ^cxpgmg~cpjxw Hq`fapgif exjl pba Mgpw pj pba]pcpa/ Gi}pgpqpa je @auaoj~laip ]pq`ga}/ Hxgfbpji/ Aifoci`)

Fvcd/ Mbca,Dg "8>>='/ Pba Iaa` ejx Gipxj`qmgif ^cxpgmg~cpjxw Hq`fapgif ci` Gp} ]pxcpafga} / Kaji IclQiguax}gpw/ Fvcifkq Lapxj~jogpci Mgpw/ Djxac)

 Kgi/ Dwqif,C "8>>1'/ C ]pq`w ji pba Cmpgucpgji je Ojmco Hq`fap ]w}pal hw Mgpg{ai ^cxpgmg~cpgji; Ejmq}gif ji pbaMc}a je pba Ijxpbaxi @g}pxgmp Jeegma je Fvcifkq Lapxj~jogpci Mgpw/ ]ajqo Lapxj~jogpci Qiguax}gpw/ ]ajqo)

Ljji/ Wjqif ]a "8>>='/ ]auaxco ^jogmw Gl~ogmcpgji} ejx pba ]qmma}}eqo Gl~oalaipcpgji je ^cxpgmg~cpjxwHq`fapgif/ Djxac ^jogmw Dijvoa`fa Maipxa/ ]ajqo)

Ijxpbaxi @g}pxgmp Jeegma je Fvcifkq Lapxj~jogpci Mgpw "8>>='/ ^cxpgmg~cpjxw Hq`fapgif/ c Pjjo ejx Xacog}gifEgicimgco @aljmxcmw/ Ijxpbaxi @g}pxgmp Jeegma je Fvcifkq Lapxj~jogpci Mgpw/ Djxac)

Ijxpbaxi @g}pxgmp Jeegma je Fvcifkq Lapxj~jogpci Mgpw "8>>5'/ ^cxpgmg~cpjxw Hq`fapgif Lciqco Hc}a` jiGMP}/ Ijxpbaxi @g}pxgmp Jeegma je Fvcifkq Lapxj~jogpci Mgpw/ Djxac)

JAM@ "8>>3c'/ Mgpg{ai} c} cxpiax}; Giejxlcpgji/ Mji}qopcpgji ci` qhogm cxpgmg~cpgji gi jogmw,Lcdgif/ JAM@/^cxg})

JAM@ "8>>3h'/ JAM@ Ha}p ^xcmpgma} ejx Hq`fap Pxci}~cxaimw/ JAM@/ ^cxg})

Pba Hq`fap Vcpmb Iapvjxd "i)`)'/ bpp~;**cmpgji)jx)dx*bjla*mcp*)

Pba Gipaxicpgjico Hq`fap ^xjkamp "i)`)'/ vvv)gipaxicpgjicohq`fap)jxf*)

Pba Lgig}pxw je Fjuaxilaip C`lgig}pxcpgji ci` Bjla Ceecgx} "i)`)'/ vvv)ljfcbc)fj)dx*f~l}* gi`ar)k}~)

Pba Ijxpbaxi @g}pxgmp je Fvcifkq Lapxj~jogpci Mgpw "i)`)'/ bpp~;**hqdfq)fvcifkq)dx*ogea*)

Pba ^aj~oa‗} ]jog`cxgpw ejx ^cxpgmg~cpjxw @aljmxcmw "i)`)'/ bpp~;**aif)~aj~oa~jvax83)jxf*)

QI,BCHGPCP "8>>0'/ 68 Exasqaipow C}da` Sqa}pgji} chjqp cxpgmg~cpjxw Hq`fapgif/ QI/ Icgxjhg/ Daiwc)

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8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

30=

^CXPGG

Icpgjico Oauao ^cxpgmg~cpjxw xjfxclla}

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

301

^CXP GG 

Mbc~pax 30

Pba Mgpg{ai ^cxpgmg~cpgji ^jogmw^xjfxclla/ Egioci`

hwDcpkq Bjodaxg/ Lgig}pxw je Egicima/ Egioci`

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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GG)30) PBA MGPG[AI ^CXPGMG^CPGJI ^JOGMW ^XJFXCLLA/ EGIOCI@

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7305

Gipxj`qmpgji

Pba Mgpg{ai ^cxpgmg~cpgji ^jogmw ^xjfxclla vc} `a}mxgha` gi pba Fjuaxilaip^xjfxclla gi 8>>= c} c icpgjico `aljmxcmw ~xjkamp) Gp vc} cgla` cp pba maipxco/ xafgjicoci` ojmco oauao}4 ejmq}a` ji cfai`c }appgif ci` ~jogmw j~pgji}4 ci` oc}pa` exjl 8>>=,8>>6)^xgla Lgig}pax Lcppg Ucibciai‗} Fjuaxilaip c`j~pa` c iav mj,jx`gicpgji pjjo cglgif cpljxa bjxg{jipco ci` }pxcpafgm fjuaxilaip ~jogmw lcdgif) Pba ~cxpgmg~cpgji ~jogmw~xjfxclla vc} jia je pba ejqx daw,bjxg{jipco ~xjfxclla} pbcp pba fjuaxilaipocqimba`)

Pba Lgig}pxw je Kq}pgma/ vbgmb g} xa}~ji}ghoa gi Egioci` ejx cxxcifgif aoampgji} ci``aljmxcmw gi oafg}ocpgji/ vc} fguai pba mj,jx`gicpgif xjoa gi pba ~xjfxclla) Jpbaxlgig}pxga} pbcp vaxa giujoua` gi pba ~xjfxclla vaxa A`qmcpgji "mgugm a`qmcpgji ci`xa}acxmb/ }~jxp}/ mqopqxco ci` wjqpb vjxd'/ Gipaxgjx "lqigmg~co ceecgx}' ci` Egicima "~qhogmlcicfalaip')

Pba Lgig}pax je Kq}pgma c}}g}pa` hw c ~xjfxclla `gxampjx vgpb c }lcoo }pcee cp pbalgig}pxw bac`a` pba ~xjfxclla) Pba pc}d vc} pj `auaoj~ pba pjpcogpw je pba ~xjfxclla/copbjqfb xa}~ji}ghgogpw je pba cmpgugpga} xa}g`a` vgpb pba lgig}pxga}) Mjl~gogif ci ciiqcoFjuaxilaip ]pxcpafw @jmqlaip }pxaifpbaia` pba ~xjfxclla‗} mjba}gji) Laapgif} vaxabao` pj aichoa xa~xa}aipcpgua} je pba ucxgjq} ~xjkamp} pj ~xa}aip pbagx cmpgugpga} pj acmbjpbax ci` hqgo` lqpqco mj,j~axcpgji)

@aljmxcmw g} ejqi`a` ji pba g`ac je pba exaa/ gi`a~ai`aip ci` eqoow al~jvaxa`mgpg{ai/ vbj mji}g`ax}/ }ap} fjco} ci` lcda} `amg}gji} pjfapbax vgpb jpbax} pbxjqfb`g}mq}}gji) Cmpgua mgpg{ai}bg~ cxg}a} exjl ~aj~oa) Gp} faia}g} g} ijp gi pba ocv ci` mciijpha hxjqfbp gipj ejxma pbxjqfb c`lgig}pxcpgua xafqocpgji}) Pba ~jogmw ~xjfxclla ji Mgpg{ai^cxpgmg~cpgji xa}~ampa` pba}a eqi`claipco ~jgip})

^qhogm cqpbjxgpga} mci bjvauax/ mxacpa ecujqxchoa ~xamji`gpgji} ejx ~cxpgmg~cpgji ci`pba araxmg}a je gieoqaima gi }qmb c vcw pbcp pbaw }q~~jxp eqoow,eoa`fa` mgpg{ai}bg~) Pbafaiaxco jhkampgua je `aljmxcmw ~jogmw g} pbcp Egioci` vgoo ha xamjfig}a`/ gi cmmjx`cima vgpb

bax pxc`gpgji}/ c} c ejxaxqiiax gi pba `auaoj~laip je `aljmxcmw ci` bax gi`gmcpjx} je cmpgua mgpg{ai}bg~ vgoo ha mjl~cxchoa pj pbj}a je pba ha}p Aqxj~aci mjqipxga}) @amg}gji,lcdgif g} ejqi`a` ji hxjc` ~cxpgmg~cpgji ci` asqcogpw je mgpg{ai})

Ejqx }qh}ampjx} je pba Mgpg{ai ^cxpgmg~cpgji jogmw xjfxclla

Pba faiaxco jhkampgua vc} c~~xjcmba` gi pba Mgpg{ai ^cxpgmg~cpgji ^jogmw ^xjfxcllapbxjqfb ejqx }qh,}ampjx};

3) ]mbjjo} ci` jpbax gi}pgpqpgji} je oacxigif }q~~jxp fxjvpb pj cmpgua ci` `aljmxcpgm

mgpg{ai}bg~ gi cmmjx`cima vgpb pba ~xgimg~oa je ogeaojif oacxigif) Ha}g`a} Egiig}bmgpg{ai}bg~/ AQ ci` vjxo` mgpg{ai}bg~ lq}p co}j ha pcdai gipj mji}g`axcpgji gi

a`qmcpgji)

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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GG)30) PBA MGPG[AI ^CXPGMG^CPGJI ^JOGMW ^XJFXCLLA/ EGIOCI@

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 306

8) Pba oafco ci` c`lgig}pxcpgua ~xaxasqg}gpa} ejx pba j~axcpgji je  mgugo }jmgapw cxaecujqxchoa ci` q~ pj `cpa exjl pba ~ax}~ampgua je mgugm cmpgugpw) Pba pbgx` }ampjx bc}}qeegmgaip xa}acxmb/ pxcgigif ci` `auaoj~laip }axugma})

=) Pxc`gpgjico ci` iav mbciiao} ejx mgpg{ai ~cxpgmg~cpgji cxa `auaoj~a` gi }qmb c vcw pbcppbaw }q~~jxp pba eqoo giujoualaip je mgpg{ai} gi pba cmpgugpga} je mjllqigpga} ci` }jmgapw)C`lgig}pxcpgji bc} pba iama}}cxw pjjo} ci` pba dgi` je cppgpq`a gp iaa`} pj ha choa pjgipaxcmp vgpb mgpg{ai})

0) Pba }pxqmpqxa} ci` ~xcmpgma} je xa~xa}aipcpgua `aljmxcmw eqimpgji vaoo ji coo oauao} je `amg}gji,lcdgif/ ci` pbaw pcda pba mbcifa} pbcp cxa pcdgif ~ocma gi auaxwpbgif exjldijvoa`fa }jmgapw pj fojhcog}cpgji gipj mji}g`axcpgji)

Gipaxcmpgji hapvaai mgpg{ai} ci` c`lgig}pxcpgji

Mgpg{ai‗} pxq}p gi c`lgig}pxcpgji g} jia je pba mjxa sqa}pgji} je `aljmxcmw) Gp g} hjxi je ~aj~oa‗} ~ax}jico ar~axgaima} je ecgxia}} je c`lgig}pxcpgji/ hqp co}j je j~~jxpqigpga} pj

pcda ~cxp gi ci` gieoqaima `amg}gji,lcdgif ~xjma}}a}) Pbg} lcda} pba xaocpgji}bg~hapvaai mgpg{ai} ci` mgugm jxfcig}cpgji}/ ji pba jia bci`/ ci` `amg}gji,lcdax} ci` mgugo}axucip} ji pba jpbax/ c daw sqa}pgji)

Pba ~jogmw ~xjfxclla ~jgipa` jqp pbcp pbaxa g} c iaa` ejx giijucpgua `auaoj~laip pjai}qxa pbcp pba iav j~~jxpqigpga} pj ~cxpgmg~cpa ci` araxmg}a gieoqaima cxa j~aia` q~ pjgi`gug`qco mgpg{ai} ci` fxjq~} je pbal) Iav lapbj`} lq}p ha `auaoj~a` gi }qmb c vcwpbcp pbaw eqimpgji aeeampguaow co}j exjl pba ~ax}~ampgua je c`lgig}pxcpgji ci` cxa ijparma}}guaow pgla,mji}qlgif)

Pba vjxd gi pba egao` je }pxaifpbaigif mgpg{ai fjuaxilaip mjiiampgji} bc` }pcxpa`coxac`w cp pba hafgiigif je pba `amc`a c} gi`gug`qco ~xjkamp}) Ijv pba}a ~xjkamp} cxa

mjipgiqgif ci` hagif eqxpbax `auaoj~a` c} ~cxp je pba ~jogmw ~xjfxclla)

@qxgif pba ~xjfxclla;

F Pba ~axlciaip ]pcpa ]amxapcxga} je pba lgig}pxga} }gfia` c `amocxcpgji ji‟c`lgig}pxcpgji‗} faiaxco ~xgimg~oa} mjimaxigif mji}qopcpgji je mgpg{ai}“) Pba Lgig}pxwje Egicima g} ljigpjxgif pba gl~oalaipcpgji je pba}a jhkampgua} hw c wacxowsqa}pgjiicgxa pj pba lgig}pxga}) Pba }gficpjxga} co}j gimoq`a` pba c}}jmgcpgji je ojmcoci` xafgjico cqpbjxgpga} ci` xa~xa}aipcpgua} je gi`gug`qco lqigmg~cogpga})

F C fqg`ahjjd ji mji}qopcpgji je mgpg{ai} vc} xcepa` ejx mgugo }axucip} ci` jeegma bjo`ax})]pxcpafga} ji mgugm jxfcig}cpgji} vaxa xasqgxa` je coo lgig}pxga})

F C }pq`w ji pba q}a je giejxlcpgji iapvjxd} ejx mji}qopcpgji je/ ci` ~cxpgmg~cpgji hw/mgpg{ai} vc} mji`qmpa`) Pba }pq`w co}j xaugava` pba ~jpaipgco je `gfgpco PU c} c mbciiaoejx mgpg{ai} pj araxmg}a gieoqaima) Pba }pcpa c`lgig}pxcpgji `g}mq}}gji ejxql vc}xaiava` ci` pba `auaoj~laip je aoampxjigm mji}qopcpgji vc} mjipgiqa`)

F Pba ]CF fxjq~/ pbxjqfb vbgmb mj,j~axcpgji hapvaai ]va`g}b,}~acdgif jxfcig}cpgji}ci` ucxgjq} lgig}pxga} pcda} ~ocma/ ~xjljpa} mji}qopcpgji je mgugm jxfcig}cpgji} cpucxgjq} }pcfa} je pba ~xa~cxcpgji je `amg}gji}) ]~amgco cppaipgji vc} ~cg` pj pba gigpgcpgjici` acxow }pcfa} je ~xa~cxcpgji})

F Pba ~xgimg~oa} ejx aucoqcpgji je mjllqigmcpgji hw pba ]pcpa c`lgig}pxcpgji vaxa

`auaoj~a` c} c ~xjkamp xqi hw pba ^xgla lgig}pax‗} jeegma) Ljigpjxgif je ~qhogm j~gigji g}jia je pba aucoqcpgji mxgpaxgc gi pba xaug}a` }ap je ~xgimg~oa})

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GG)30) PBA MGPG[AI ^CXPGMG^CPGJI ^JOGMW ^XJFXCLLA/ EGIOCI@

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7302

Lcgi xa}qop} je pba Mgpg{ai ^cxpgmg~cpgji jogmw xjfxclla

F Pba giejxlcpgji hc}g} je pba `aljmxcmw g} hagif ai}qxa` ci` c exclavjxd ejxc`lgig}pxcpgji je `aljmxcmw bc} haai a}pchog}ba`)

F Xa}acxmb ji mgugm a`qmcpgji bc} haai }pxaifpbaia` ci` pba }bcxa je mgpg{ai ~cxpgmg~cpgji

gi pacmbax pxcgigif bc} haai gimxac}a` c} vaoo c} pba }bcxa gi }mbjjo})F Pba juaxcoo ~gmpqxa je pba gl~jxpcima je mgugo }jmgapw vc} `auaoj~a` ci` }jla lckjx

`auaoj~laip ~xjkamp} cxa ji pba vcw) Ejx arcl~oa/ pba mji`gpgji} xasqgxa` ejx cmpgugpga}je ~qhogm qpgogpga}/ ujoqipcxw vjxd ci` ~aax c}}g}pcima cxa hagif ar~ocgia`/ ejx arcl~oa/gi xaocpgji pj pcrcpgji ci` ~qppgif }axugma} pj pai`ax)

F Iav gigpgcpgua} bcua haai mxacpa` ejx pba mji}qopcpgji ci` ~cxpgmg~cpgji je mgpg{ai} gi`amg}gji,lcdgif)

F Clai`laip} pj pba ojmco Fjuaxilaip Cmp vgoo gl~xjua pba chgogpw je lqigmg~co}mjqimgo} pj `gxamp pba cmpgugpga} je lqigmg~co mjimaxi}/ c} vaoo c} mocxgew pba ~j}gpgji gipba lcxdap je lqigmg~coow jvia` mjllaxmgco qi`axpcdgif})

Pbaxa g} }pgoo vjxd pj ha `jia

Pba Lgig}pxw je Egicima }aip c sqa}pgjiicgxa pj lgig}pxga} ci` pj mgugo }jmgapw

jxfcig}cpgji} gi pba }qllax je 8>>6 pj ljigpjx vbapbax pbaxa g} ~xjfxa}} gi gl~oalaipgifpba ~xgimg~oa}) Pba ci}vax} pj pbg} sqa}pgjiicgxa }bjv} pbcp pba `gxampgji je `auaoj~laipg} xgfbp/ hqp pbaxa g} }pgoo sqgpa c ojp je vjxd pj ha `jia haejxa pba xa}qop} vgoo ha }cpg}ecmpjxw)

Pchoa 30)3) Mgpg{ai ^cxpgmg~cpgji ^jogmw ^xjfxclla; Daw mbcxcmpaxg}pgm}

Mj}p} i)c)

Xg}d} F Pba ~xjfxclla vc} uaxw mjl~xabai}gua }j pbaxa vc} c xg}d je pba ‟hgf ~gmpqxa“ ugav `g}c~~acxgif qi`ax pba pai} je `geeaxaip ~xjkamp}) Pbaxa vc} co}j c xg}d je ocmd je mjbaxaima) Bjvauax hw }appgif pba pcxfap} ci` pba ~xjkamp} qi`ax pba ejqx }qh,}ampjx} "cmpgua ci` `aljmxcpgm mgpg{ai}bg~/ mgugo }jmgapw/ mgpg{ai ~cxpgmg~cpgji/ pba }pxqmpqxa}

ci` ~xcmpgma} je xa~xa}aipcpgua `aljmxcmw'/ pba ~xjfxclla vc} choa pj cujg` excflaipcpgji)F @qa pj pba mjl~xabai}guaia}}/ pbaxa vc} co}j c xg}d je pba pgla xqiigif }bjxp) Ejx gi}pcima/ ejqx wacx} g} ijp c uaxw

ojif pgla ejx }pcxpgif ci` xqiigif pbxjqfb xa}acxmb ~xjfxclla} ci` q}gif pbagx xa}qop} ejx iav ~xjkamp})F Gi ci c`lgig}pxcpgji/ vbaxa lgig}pxga} pai` pjj jepai pj vjxd vgpbgi pbagx jvi mjiegia}/ mj,j~axcpgji gi c

~xjfxclla g} covcw} c mbcooaifa) Pba lgig}pxga} pai` pj }ceafqcx` pbagx jvi vjxdgif cxac}) @qxgif pba mgugo~cxpgmg~cpgji ~jogmw ~xjfxclla/ pba ecmp pbcp pbaxa vc} c }paaxgif fxjq~ je lgig}pax} exjl pba ~cxpgmg~cpgiflgig}pxga} vc} c fjj` vcw je cujg`gif pjj }gifoa,}g`a` ugav}) Pba mj,j~axcpgji vc} eqxpbax }pxaifpbaia` hwc mj,j~axcpgji fxjq~ je mgugo }axucip} exjl pba lgig}pxga} vbaxa pba `geeaxaip ~xjkamp} ci` g}}qa} vaxa `g}mq}}a`pjfapbax)

F Cijpbax xg}d vc} pbcp pba ~xjfxclla vjqo` jiow xacmb pbj}a pbcp bc` coxac`w haai giujoua` vgpb pba g}}qa} ~xaugjq}ow) Ejx gi}pcima/ xacmbgif c vg`ax cq`gaima je mgugo }axucip} gi pba lgig}pxga} xalcgia` c mbcooaifa qipgopba ai` je pba ~xjfxclla)

Haiaegp} F Pba ~xjfxclla vc} choa pj mjiiamp c ocxfa iqlhax je `geeaxaip auaoj~laip ~xjkamp} ci` cxac} pbcp bc` ~xaugjq}owhaai bci`oa` }a~cxcpaow ci` ijp gi mjiiampgji pj acmb jpbax)

F Pba ~xjfxclla vc} choa pj }amqxa pba mjipgiqcpgji je pbg} mj,j~axcpgji) C @aljmxcmw Qigp ijv arg}p} gi pbaLgig}pxw je Kq}pgma pbcp ~xjljpa} mgpg{ai ~cxpgmg~cpgji) Gp g} xa}~ji}ghoa ejx pba `xcepgif je pba `aljmxcmw ~jogmw/jxfcig}a} mj,j~axcpgji hapvaai Lgig}pxga} gi pba cxac je mgpg{ai ~cxpgmg~cpgji ci` g} gi mbcxfa je pba lcgipaicimaje pba `g}mq}}gji ejxql vvv)jpcdcipcc)eg ci` pba ~jxpco vvv)dci}ciucopc)eg )

F Xa}acxmb ji mgugm a`qmcpgji bc} haai }pxaifpbaia` ci` pba }bcxa je mgpg{ai ~cxpgmg~cpgji gi pacmbax pxcgigif

bc}

haai

gi

mx

ac}

a` c}

bc}

pba pacmbgi

f pgla gi

 }

mbjjo}

)Gimoq}gji Pba ~xjfxclla bc} aifcfa` c bqfa iqlhax je ~aj~oa) Coo cmpgua mgugo }jmgapw jxfcig}cpgji} bcua haai giujoua`

gi }jla ~cxp je pba ~xjfxclla ” lj}p je pbal gi }auaxco) Pba ~xjkamp co}j pxga` pj gimoq`a gi`gug`qco mgpg{ai} pbxjqfb`geeaxaip laci} gi `geeaxaip ~xjkamp}) Gipaxiap/ `gxamp lcgogif/ laapgif}/ xjqi` pchoa} ci` vjxd}bj~} vaxa cljifpba lapbj`} q}a`)

Aucoqcpgji Pba aucoqcpgji je pba ~jogmw ~xjfxclla} bc} haai ogida` pj pba wacxow Fjuaxilaip ]pxcpafw @jmqlaip) Moacx aeeampguaia}} pcxfap} cxa }ap ejx acmb bjxg{jipco ~jogmw ~xjfxclla/ ci` pbaw cxa gimoq`a` gi pba Fjuaxilaip ]pxcpafw@jmqlaip) Gi pba ~jogmw ~xjfxclla/ gi`gmcpjx} ejx ~jogmw aucoqcpgji bcua co}j haai `auaoj~a`)

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GG)30) PBA MGPG[AI ^CXPGMG^CPGJI ^JOGMW ^XJFXCLLA/ EGIOCI@

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 307

Pba xa}qop} }bjva` pbcp giejxlcpgji `g}}algicpgji g} vaoo pcdai mcxa je) Je coo pba~xjkamp} }pcxpa`/ chjqp 7>! glla`gcpaow c~~acx cepax hagif ocqimba` "jx auai haejxa' gi pbafjuaxilaip‗} ~xjkamp xafg}pax ji pba Gipaxiap) Hqp vbai gp mjla} pj pba lgig}pxga}‗}pxcpafga} ji mji}qopcpgji ci` ~cxpgmg~cpgji/ ijp coo lgig}pxga} bcua }qmb }pxcpafga} wap/auai pbjqfb pbaw cxa xasqgxa` pj `j }j hw fjuaxilaip) Bjvauax/ mji}qopcpgji g} }aai c} c

ijxlco/ gipafxco ~cxp je pba ~xa~cxcpjxw vjxd gi pba lgig}pxga} ci` pba vcw} je bacxgifmgpg{ai} cxa ljxa `guax}a pbci haejxa) Co}j xafgjico bacxgif} ci` bjxg{jipco bacxgif} `jiagi mj,j~axcpgji vgpb jpbax lgig}pxga} cxa ljxa mjllji pbci haejxa)

Pba pgla fguai ejx mgugo }jmgapw jxfcig}cpgji} "M]J}' pj ci}vax vxgppai mji}qopcpgji g}ojifax pbci haejxa hqp pba fjco "2 pj 38 vaad}' bc} }j ecx jiow haai xacmba` gi jia lgig}pxw"jqp je 3= lgig}pxga}') Cmmjx`gif pj pba M]J}/ auaoj~laip} cxa fjgif pj pba xgfbp gxampgji4hqp pbaw cxfqa pbcp }jlapgla} bacxgif} }aal pj ha jxfcig}a` ljxa ejx vgi`jv `xa}}gif/ci` jmmc}gjicoow hjpb pba lgig}pxga} ci` M]J} cxa pjj ~jogpgmcoow mjxxamp gi pbagxhabcugjqx} gi pba ~qhogm bacxgif}/ ci` pba pxqa bcx` sqa}pgji} ci` ~xjhoal} cxa mcxaeqoowcujg`a`)

Aucoqcpgji je mji}qopcpgji ci` ~cxpgmg~cpgji/ c} vaoo c} pba pxcgigif je mgugo }axucip} gipbg} cxac/ cxa g}}qa} vbaxa ~xjfxa}} g} ~axbc~} ocffgif habgi` pba lj}p)

Pba Mgpg{ai ^jogmw ^xjfxclla‗} `aljmxcmw gi`gmcpjx}

Pba Mgpg{ai ^cxpgmg~cpgji ^jogmw ^xjfxclla bc} co}j mxacpa` `aljmxcmw gi`gmcpjx} pjljigpjx pba }pcpa ci` `auaoj~laip je Egiig}b `aljmxcmw) Pba gi`gmcpjx} mjuax pbaejoojvgif pj~gm};

F Aoampgji ci` ~cxpw `aljmxcmw)

F ^cxpgmg~cpjxw `aljmxcmw ci` }jmgco mc~gpco)

F IFJ ~cxpgmg~cpgji)

F Mgpg{ai}‗ ugav} ji mgpg{ai}bg~ ci` pbagx jvi j~~jxpqigpga} pj gieoqaima)

F Cppgpq`a} pjvcx`} ~jogpgmco gi}pgpqpgji} ci` cmpjx})

F Mxgpaxgc je giejxla` mgpg{ai}bg~)

Vbcp cxa pba `aljmxcmw gi`gmcpjx} hc}a` ji:

Pj ~xj`qma mjl~xabai}gua ci` xaogchoa `aljmxcmw gi`gmcpjx}/ c ucxgapw je `cpc}jqxma} ci` lac}qxa} cxa xasqgxa`) Pba}a gimoq`a ci a}pchog}ba` }w}pal je mjooampgifxa}qop} je aoampgji j~gigji ~joo} ci` sqa}pgjiicgxa} cgla` cp IFJ}/ ~jogpgmco ~cxpga} ci`a`qmcpgjico gi}pgpqpgji})

Vbw cxa `aljmxcmw gi`gmcpjx} iaa`a`:

Pbaxa g} ~oaipw je `alci` ejx giejxlcpgji chjqp `aljmxcmw) Mgugm `g}mq}}gji mcoo} ejxmoacx ci` xaogchoa giejxlcpgji pbcp mxacpa} c }qeegmgaipow egxl hc}g} ejx pba ejxlqocpgji je j~gigji} ci` `amg}gji} hw mgpg{ai} gi pba mjiparp je pbagx jvi cmpgua xjoa gi }jmgapw) ^jogpgmcoci` fjuaxilaip `amg}gji,lcdax} iaa` giejxlcpgji pbcp g} xaoaucip pj }jmgapw‗}`auaoj~laip ci` gi mjimxapa ~xjhoal,}jougif }gpqcpgji})

@aljmxcmw g}}qa} gimoq`a daw aoalaip} pbcp mciijp ha ~xj~axow gooqlgicpa` vgpbjqp

lac}qxchoa gi`gmcpjx}) Lciw sqa}pgji} pw~gmco je `aljmxcmw `g}mq}}gji} cxa ejxlqocpa` gisqcipgpcpgua paxl}) Vbgmb `auaoj~laip pxai`} mci va jh}axua gi ~aj~oa‗} cppgpq`a}pjvcx`} `aljmxcmw: Vbcp g} pba xcpa je pbj}a ~cxpgmg~cpgif gi ‟iji,pxc`gpgjico“ ~jogpgmco

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GG)30) PBA MGPG[AI ^CXPGMG^CPGJI ^JOGMW ^XJFXCLLA/ EGIOCI@

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>731>

cmpgugpga} cljif pba ~j~qocpgji: Bjv xa~xa}aipcpgua cljif pba ~qhogm g} pba jepai,`apampa` iafcpgua cppgpq`a pjvcx`} ~jogpgm}: Vbgmb ecmpjx} ar~ocgi pba `xj~ gi aoampgjipqxijqp}:

Egioci` g} ijp bgfbow xcida` gipaxicpgjicoow gi mjl~cxg}ji} je pba cucgochgogpw je vg`a,xcifgif al~gxgmco `cpc ji ~jogpgm} ci` }jmgapw) Lj}p `auaoj~a` va}paxi mjqipxga} bcuacmma}} pj `cpc pbcp bc} haai mjooampa` ci` `auaoj~a` ejx mji}g`axchow ojifax ci` ljxa}w}palcpgmcoow pbci gi Egioci`) Ejx arcl~oa/ aoampgji xa}acxmb "vbgmb g} ugpco ejx pbaljigpjxgif je `aljmxcmw `auaoj~laip' g} }pgoo gi gp} giecimw gi Egioci`/ vbai mjl~cxa`vgpb jpbax Ijx`gm mjqipxga})

Vbj vgoo mxacpa pba `aljmxcmw gi`gmcpjx}:

Pba xa}acxmb vjxd vgoo ha mcxxga` jqp hw cmc`algm xa}acxmbax} ci` egicima` hw pbaLgig}pxw je Kq}pgma) Gi`a~ai`aip xa}acxmb gi}pgpqpgji}/ }aoampa` ji pba hc}g} je ar~axgaimaci` c~~xj~xgcpa mjl~apgpgua pai`axgif/ vgoo mjooamp acmb }ap je xa}acxmb `cpc)

Gipaxicpgjico mj,j~axcpgji iapvjxd} ci` gipaxicpgjico mjl~cxchgogpw cxa ugpco pjjo} ejxxa}acxmb gipj Egiig}b `aljmxcmw)

Bjv vgoo pba `aljmxcmw gi`gmcpjx} ha q}a`:

Mxacpgji je gi`gmcpjx} ci` mjooampgji je `cpc ji pba hc}g} je pbal g} ijp ci ai` gi gp}aoe)Vjxd xaocpa` pj `aljmxcmw gi`gmcpjx} mci jiow ha xafcx`a` c }qmma}} vbai pbaw bcua haaiqpgog}a` pj ~xj`qma `cpc pbcp g} xaoaucip pj xa}acxmb/ `amg}gji,lcdgif ci` mgugm `g}mq}}gji)

@cpc g} mjooampa` ji daw g}}qa} xaocpa` pj hjpb `aljmxcmw xa}acxmb ci` pj ~xcmpgmco~xjhoal} vgpb `aljmxcmw/ ai}qxgif pbcp ojif,paxl ljigpjxgif je Egiig}b `aljmxcmw g}}axua` c} c~~xj~xgcpaow c} ~j}}ghoa)

Eqi`claipco `aljmxcmw gi`gmcpjx} vgoo ha ~qhog}ba` c} ac}gow qi`ax}pci`choa ci`mjimg}a pchoa} ci` fxc~b} ji c `a`gmcpa` `aljmxcmw vah}gpa "vvv)dci}ciucopc)eg')+ Gic``gpgji pj }qllcxga} gipai`a` ejx pba ~qhogm ci` la`gc/ c lcgi cmc`algm xa~jxp ci`hxgaeax ~qhogmcpgji} gi kjqxico} vgoo ha mxacpa` ji acmb pj~gm)

Xaeaxaima}

^xgla Lgig}pax‗} Jeegma ^qhogmcpgji} "8>>6'/ ^xjfxclla Lcicfalaip vgpbgi pba Egiig}b Fjuaxilaip/ ^xglaLgig}pax‗} Jeegma qhogmcpgji}/ @amalhax)

Pba @aljmxcmw @cpchcid/ vvv)dci}ciucopc)eg)

+ C vah}gpa ejx pbj}a gipaxa}pa` gi `aljmxcmw/ ~jogpgmco ~cxpgmg~cpgji ci` gieoqaimgif gi Egiig}b}jmgapw)

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

313

^CXP GG 

Mbc~pax 31

Pba Aiugxjilaip Xjqi`pchoa/ Excima

hwPba @gxampjxcpa Faiaxco ejx ]pcpa Lj`axig}cpgji/ pba Lgig}pxw je Hq`fap/ qhogm Cmmjqip}

ci` Mgugo ]axugma/ ci` pba Lgig}pxw ejx Amjojfw/ Aiaxfw/ ]q}pcgichoa @auaoj~laip/ci` Pjvi ci` Mjqipxw ^ociigif

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GG)31) PBA AIUGXJILAIP XJQI@PCHOA/ EXCIMA

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7318

Gipxj`qmpgji

Pba cgl je pba Fjuaxilaip‗} Aiugxjilaip Xjqi` Pchoa "pba Fxaiaooa a o‗aiugxjiialaip'vc} pj bjo` ~qhogm mji}qopcpgji}/ pbxjqfb c `a`gmcpa` vah}gpa ci` 31 jx }j `amaipxcog}a`~qhogm laapgif}) Gi pba ai` 32 ~qhogm laapgif} vaxa bao` ci` pba Gipaxiap ejxql vc}arpai`a` hw pvj `cw})

Pbg} gigpgcpgua ejoojva` pba ~xcmpgma/ hafqi gi Excima 81 wacx} cfj/ je mji}qopgif pba~qhogm gi pba egao`} je aiugxjilaip ci` }q}pcgichoa `auaoj~laip)

Cmmjx`gif pj L}) Happgic Ocugooa je pba ]pcpa Mjqimgo "Mji}ago `‗Çpcp'/ pbg} mji}qopcpgji

ecoo} vgpbgi pba Aiugxjilaipco Mbcxpax/ Cxpgmoa 6 je vbgmb }pcpa}; ‟Auaxw ~ax}ji bc} pbaxgfbp/ qi`ax pba mji`gpgji} ci` oglgp} `aegia` hw ocv/ pj bcua cmma}} pj pba giejxlcpgjichjqp pba aiugxjilaip bao` hw pba ~qhogm cqpbjxgpga} ci` pj pcda ~cxp gi pba ~xa~cxcpgji je ~qhogm `amg}gji} pbcp bcua ci gl~cmp ji pba aiugxjilaip)“

Pbg} mji}qopcpgji ~xjma}} vc} qigsqa/ bjvauax/ gi pbcp gp ij ojifax mji}g}pa` je fgugifpba ~qhogm ci j~~jxpqigpw pj xacmp pj c }~amgegm ~ociigif ~xj~j}co/ hqp gi}pac` jeeaxa` pba~qhogm pba mbcima pj c~~xjua jx xakamp ~xj~j}co} pbcp vaxa pbal}aoua} pba ~xj`qmp je mjooampgua aeejxp ci` pba `aoghaxcpgji} je egua mjooafa} je icpgjico vjxdgif fxjq~}) Gi pbg}xa}~amp/ gp vc} pba egx}p mji}qopcpgji pj mocgl pj }cpg}ew pba xasqgxalaip} je Cxpgmoa 5/

~cxcfxc~b 0/ je pba Ccxbq} Mjiuaipgji/ vbgmb xamjllai`} pbcp pba ~qhogm ha mji}qopa`haejxa `amg}gji} cxa lc`a; ‟Acmb ^cxpw }bcoo ~xjug`a ejx acxow ~qhogm ~cxpgmg~cpgji/ vbai cooj~pgji} cxa j~ai ci` aeeampgua ~qhogm ~cxpgmg~cpgji mci pcda ~ocma)“

Pba Aiugxjilaip Xjqi` Pchoa ~xjma}}

Pba Aiugxjilaip Xjqi` Pchoa ~xjma}} vc} jxfcig}a` gi pvj ~cxp}) Pba egx}p ~cxp pjjd~ocma gi pbxaa ~bc}a};

F Lg`,Kqow ” ai` ]a~palhax 8>>6;

Egua mjooafgco hj`ga} vaxa }ap q~/ lc`a q~ je pxc`a qigji}/ al~ojwax}/ iji,fjuaxilaipcojxfcig}cpgji}/ ojmco cqpbjxgpga} ci` ~qhogm }axugma xa~xa}aipcpgua}4

]gr vjxdgif fxjq~}/ `acogif xa}~ampguaow vgpb moglcpa mbcifa/ hgj`guax}gpw/ aiugxjilaipci` bacopb/ }q}pcgichoa ~xj`qmpgji ci` mji}ql~pgji/ aiugxjilaipco `aljmxcmw/ ci`aiugxjilaipco fxjvpb ci` amjijlgm gi}pxqlaip}) Pbg} ~bc}a ai`a` vgpb acmb vjxdgiffxjq~ `xcvgif q~ ~xj~j}co})

F Ai` ]a~palhax ” lg`,Jmpjhax 8>>6;

Pba }amji` ~bc}a giujoua` c uaxw vg`a,xcifgif mji}qopcpgji hc}a` ji pba ~xj~j}co} je pba}a vjxdgif fxjq~}/ ji pba Gipaxiap/ vgpb pba ~qhogm cp ocxfa/ ci` pbxjqfb ~qhogmlaapgif} bao` lcgiow gi pba xafgji}/ ci` co}j vgpb ^cxogclaip)

F 80 ci` 81 Jmpjhax 8>>6;

Pvj `cw} je iafjpgcpgji} vaxa bao` gi jx`ax pj `xcv q~ ~j}gpgji} ji ejqx daw g}}qa})

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GG)31) PBA AIUGXJILAIP XJQI@PCHOA/ EXCIMA

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 31=

Pbg} egx}p ~cxp je pba Aiugxjilaip Xjqi`pchoa ai`a` vgpb pba ciijqimalaip je pbalcgi ~j}gpgji} ci` `amg}gji} hw pba ^xa}g`aip je pba Xa~qhogm vbj lc a 8=2 mjllgplaip}/mjuaxgif c vg`a ucxgapw je egao`})

Pba }amji` ~cxp je pba Aiugxjilaip Xjqi`pchoa eacpqxa`;

F

Pba c`j~pgji je c lac}qxa pbcp vc} gl~oalaipa` }pxcgfbp cvcw; pba }w}pal je ucxgchoagi}qxcima ~xalgql} ji ~xgucpaow jvia` uabgmoa})

F Pba }appgif q~ je == mjllgppaa} mbcxfa` vgpb `xcvgif q~ lac}qxa} `a}gfia` pj ai}qxapbcp pba mjllgplaip} ciijqima` gi pba egao`}/ ejx arcl~oa/ je pxci}~jxp/ mji}pxqmpgji/cfxgmqopqxa/ mji}ql~pgji/ hgj`guax}gpw/ bacopb ci` vc}pa lcicfalaip cxa lap)

F Ejoojv”q~ vjxd hw pba}a mjllgppaa}/ vbgmb lap auaxw }gr vaad})

Gp vc} pj mjimoq`a vgpb pba `xcvgif q~ je c `xcep ocv mjipcgigif pba egx}p lac}qxa} pjha }qhlgppa` pj ^cxogclaip/ pjvcx } pba lg``oa je Lcxmb 8>>2)

Pbg} vc} gi lciw xa}~amp} c ijuao }pxqmpqxa;

F Pba mji}qopcpgji vc} hc}a` ji ~xj~j}co} g}}qa` hw pba vjxdgif fxjq~}/ pbal}aoua}xa~xa}aipgif `geeaxaip fxjq~} je cmpjx} gi aiugxjilaip ci` }q}pcgichoa `auaoj~laip)

F Gp vc} c ]pcpa gigpgcpgua gi ogcg}ji vgpb pba lcwjx} je pba bj}p pjvi})

F Gp coojva` pba hxjc`a}p ~j}}ghoa mxj}},}ampgji je pba ~qhogm pj pcda ~cxp)

F Gp vc} `a}gfia` pj ha ‟jhkampgua“/ ci` pj giujoua pba ~xjea}}gjico} gi ~qhogm `ahcpa)

F C lalhax je pba ]pcpa Mjqimgo "Mji}ago `‗Çpcp'/ L}) Happgic Ocugooa/ vc} c~~jgipa` pjai}qxa pbcp pba `g}mq}}gji} vaxa pxci}~cxaip ci` pba }qllcxga} iaqpxco)

Mgpg{ai mji}qopcpgji}; laapgif} ci` vjxd}bj~}

@qxgif pba Aiugxjilaip Xjqi` Pchoa/ c iqlhax je mgpg{ai}‗ mji}qopcpgji ~xjma}}a}vaxa bao`) Laapgif} vaxa bao` gi pba xafgji} exjl 1 pj 88 Jmpjhax 8>>6) Mgpg{ai} co}j bc`exjl 82 ]a~palhax pj 30 Jmpjhax pj mjllaip ji ci` ~qp ejxvcx` clai`laip} pj pba~xj~j}co} `xcvi q~ hw pba }gr vjxdgif fxjq~}/ ugc pba jiogia ejxql)

Coo mgpg{ai} mjqo` pcda ~cxp) Coo pbaw bc` pj `j vc} }ai` c xasqa}p pj pba ~xaeamp‗} jeegma" ~xçeampqxa' je pbagx cxac je xa}g`aima) ]qllcxga} je pba}a laapgif} bcua haai ~qhog}ba`ci` cxa cucgochoa ji pba vah}gpa vvv)oafxaiaooa,aiugxjilaip)ex*)

Oauao} je ~cxpgmg~cpgji vaxa bgfb) Gi pjpco/ juax 31 >>> ~aj~oa pjjd ~cxp gi pba}axafgjico laapgif}/ gimoq`gif aoampa` xa~xa}aipcpgua}/ amjijlgm/ }jmgco jx mjllqigpwcmpjx} ci` ~xgucpa mgpg{ai}) Pba ~xj~j}co} je pba vjxdgif fxjq~} vaxa `g}mq}}a`/ ci`clai`laip} ~qp ejxvcx`)

Uaxw jepai/ vjxd}bj~ }a}}gji} vaxa jxfcig}a` ci` mbcgxa` hw ~xjlgiaip ojmco ~ax}ji}pj ~xjug`a ci gigpgco ugav ji pba ~xj~j}co} ci` mjimoq}gji} je pba icpgjico vjxdgif fxjq~})Ar~axp} pjjd ~cxp gi pba}a vjxd}bj~}/ egx}p arclgigif ci` mjllaipgif ji acmb je pba~xj~j}co} je pba icpgjico vjxdgif fxjq~} ci` pbai ~ocmgif pbal gi c ojmco mjiparp) Pbagxvjxd vc} pbai }qhlgppa` ci` `g}mq}}a` cp pba ~oaicxw }a}}gji} pbcp vaxa j~ai pj pbafaiaxco ~qhogm)

Hcocima` xa~xa}aipcpgji je pba paxxgpjxga}

Bcugif mji}g`axa` jxfcig}gif }gr lckjx gipax,xafgjico `ahcpa}/ pba Fjuaxilaip`amg`a` gi pba ai` pj cmma~p giugpcpgji} exjl ucxgjq} pjvi})

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GG)31) PBA AIUGXJILAIP XJQI@PCHOA/ EXCIMA

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7310

Pba Fjuaxilaip mbj}a pj gimoq`a cuaxcfa,}g{a` pjvi} }j c} pj ha ljxa cmma}}ghoa pjpbj}a mgpg{ai} vbj cxa ijp covcw} vaoo }axua` hw pba mjllqigmcpgji ogid} je pba lckjxmgpga}/ ci` pj xacmb jqp pj xa~xa}aipcpgua} exjl xqxco cxac})

]auaipaai pjvi} vaxa gigpgcoow }aoampa` hw pba Fjuaxilaip; Ciiamw,oa,Ugaqr/ Cxxc}/Cqxgoocm/ Ha}ciæji/ Hjqxfa}/ Hxa}p/ Mbèoji},ai,Mbcl~cfia/ @xcimw/ Ç~gico/ Ocuco/ OaBcuxa/ Lqobjq}a/ Igma/ ^çxgfqaqr/ ^ax~gfici/ ]cgip,@aig} `a oc Xçqigji ci` ]cgip,Çpgaiia)

Pba maipxco fjuaxilaip xa~xa}aipcpgua} " ~xçeap}' gi acmb cxac lj}pow mjl~oga` vgpbpba xasqa}p exjl pba Fjuaxilaip pj ‟lcicfa“ pba `ahcpa} vgpbjqp cmpqcoow pcdgif ~cxp)Pbaw vjxda` gi moj}a mjoochjxcpgji vgpb pba bac`sqcxpax} pjvi je pba Xjqi` Pchoa ci` gp}lcwjx/ vbj kjgipow g}}qa` pba giugpcpgji) Pbaw bc` pj g`aipgew pba ar~axp}/ jxfcig}a pbavjxd}bj~}/ mbjj}a vbgmb ~xjlgiaip ojmco ~aj~oa pj giugpa/ ci` `aco vgpb pba ocxfaiqlhax} vg}bgif pj pcda ~cxp/ vgpb pba bao~ je jpbax `amaipxcog}a` fjuaxilaip`a~cxplaip})

C}}a}}laip Pba Ocugooa xa~jxp `xav pbxaa uaxw ~j}gpgua mjimoq}gji} exjl pba}a xafgjico `ahcpa};

3) Pbaw eqoegooa` pba cgl je mji`qmpgif c fojhco `ahcpa cp ojmco oauao) Vbgoa lciw je pbaarcl~oa} q}a` gi hjpb pba vjxd}bj~} ci` pba ~oaicxw }a}}gji} vaxa ojmco/ pba `ahcpavc} iauax bgkcmda` hw ~qxaow ojmco g}}qa} pbcp vjqo` bcua qi`axlgia` pba Fjuaxilaip‗}cgl pj bcua c faiqgiaow icpgjivg`a `ahcpa)

8) Pba `guax}gpw je pba xafgji} ci` pbagx }~jipciagpw je ar~xa}}gji vaxa ~xa}axua`)

=) Pba ~xgimg~oa je pba Aiugxjilaip Xjqi` Pchoa vc} co}j da~p gipcmp; mji}ai}q} vc}

}jqfbp/ jx cp ciw xcpa/ ijpgma vc} pcdai je `g}}aip/ ci` pba xafgjico ejxql} ljxajuaxmjiegxla` pba lcgi icpgjico pxai`}/ arma~p ~axbc~} vgpb xafcx` pj amj,pcrcpgji ci`fjuaxicima)

Bjvauax/ L}) Ocugooa co}j ar~xa}}a` pbxaa xa}axucpgji} gi bax xa~jxp;

3) Pba sqa}pgji je pgla; lj}p je pbj}a pcdgif ~cxp vaxa `g}c~~jgipa` pbcp ij ljxa pbci36 `cw} bc` haai coojva` ejx mji}qopcpgji} cp ojmco oauao)

8) Pba }bjxp pglaexcla lacip pbcp pbaxa vc} ij jx`ax je ~xgjxgpw a}pchog}ba` cljif pba~xj~j}co} cp pba vjxd}bj~})

=) Pba oauao je ~cxpgmg~cpgji hw vjlai gi pba ahcpa} vc} uaxw ojv) Gi c ljxa faiaxco }ai}a/gp vc} xafxappchoa pbcp ij moacx xqoa} bc` haai ocg` `jvi pj ai}qxa lcrglql `guax}gpwcljif pba ~cxpgmg~cip})

Pchoa 31)3) Pba Aiugxjilaip Xjqi`pchoa; Daw mbcxcmpaxg}pgm}

Mj}p} i)c)

Xg}d} Pbaxa vc} c xg}d je cmbgaugif jiow c oglgpa` `guax}gpw cljif ~cxpgmg~cip} fguai pba ocmd je moacx fqg`aogia}

ci` pba xaogcima q~ji }aoe,}aoampgji)

Haiaegp} Pba }axga} je xafgjico `gcojfqa} ci` pba Gipaxiap ejxql xcg}a` cvcxaia}} ci` ~xjug`a` mgpg{ai} ci` daw }pcdabjo`ax} vgpb c mbcima pj `ahcpa c xcifa je g}}qa} ci` mjipxghqpa pj }bc~gif icpgjico aiugxjilaipco ~jogmw)

Gimoq}gji Juax 31 >>> ~aj~oa pjjd ~cxp gi pba xafgjico laapgif}/ gimoq`gif aoampa` xa~xa}aipcpgua}/ amjijlgm/ }jmgcojx mjllqigpw cmpjx} ci` ~xgucpa mgpg{ai}) C pjpco je 30 817 ~aj~oa pjjd ~cxp gi pba gipaxiap ejxql) Pba egico xa~jxpijpa} pba oglgpa` ~cxpgmg~cpgji hw vjlai)

Aucoq

cpgji

C egi

cox

a~jx

p ji

pba ~q

hogm mji}q

opcpgji

cmpgugpga}

jx

fci

g{a` c}

~cx

p je pba Ai

ugx

ji

lai

p Xjqi

`pchoa/ vc}

~x

a~cx

a`hw pba }aigjx mgugo }axucip xa}~ji}ghoa ejx ai}qxgif juax}gfbp je pba ~xjma}} ci` ~qhog}ba` jiogia)

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GG)31) PBA AIUGXJILAIP XJQI@PCHOA/ EXCIMA

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 311

Pba Gipaxiap Ejxql

Exjl 82 ]a~palhax pj 30 Jmpjhax 8>>6/ mgpg{ai} co}j bc` pba j~~jxpqigpw pj ~qpejxvcx` mjllaip} ji/ ci` clai`laip} pj/ pba ~xj~j}co} `xcvi q~ hw pba }gr vjxdgiffxjq~}/ ugc pba jiogia vah}gpa ejxql) Juax 36 `cw}/ 30 817 ~aj~oa pjjd ~cxp gi pba ejxql)

Hw mjl~cxg}ji/ pba iqlhax ~cxpgmg~cpgif gi c ~xaugjq} jiogia mji}qopcpgji chjqp }ljdgifvc} 33 6>> "gi c mji}qopcpgji oc}pgif ejqx ljipb}' ci` ji pba lgiglql }axugmaxasqgxalaip/ = >>> "juax pvj ljipb}')

]j }qmma}}eqo vc} gp pbcp Kaci,Ojqg} Hjxojj/ Lgig}pax je ]pcpa/ Lgig}pax je Amjojfw ci`]q}pcgichoa ^ociigif ci` @auaoj~laip/ `amg`a` pj daa~ pba ejxql j~ai qipgo]qi`cw 30 Jmpjhax 8>>6 "gp bc` jxgfgicoow haai }ap pj moj}a ji pba auaigif je 38 Jmpjhax')]qllcxga} je pba ejxql `g}mq}}gji} cxa co}j cucgochoa ji pba vah}gpa)

Juaxcoo c}}a}}laip je pba mji}qopcpgji}

Pba ~qhogm mji}qopcpgji pbxjqfb pba Aiugxjilaip Xjqi` Pchoa cppxcmpa` cxjqi`

31 >>> ~aj~oa pj pba xafgjico `ahcpa} ci` ljxa pbci =>> >>> ug}gp} pj pba `a`gmcpa`vah}gpa/ vbj lc`a juax 30 >>> mjipxghqpgji})

@a}~gpa pba }bjxp pgla cucgochoa hjpb ejx c}}glgocpgif pba ~xj~j}co} je pba icpgjicovjxdgif fxjq~} ci` ejx xaugav gi pba vjxd}bj~}/ ci` `a}~gpa pba ucfqaia}} je pba xqoa}fjuaxigif pba `g}mq}}gji}/ pba xafgjico `ahcpa} faiaxcoow ~xjmaa`a` gi c uaxw j~ailciiax)

Pj c ocxfa `afxaa/ pba ~qhogm xaceegxla` pba mji}ai}q} xacmba` gi pba icpgjico vjxdgiffxjq~} ci` xaeoampa` pba }cla cxac} je g}cfxaalaip)

Xaeaxaima}

Aiugxjilaip Xjqi` Pchoa "i)`)'/ vvv)oafxaiaooa,aiugxjilaip)ex*)

Ocugooa/ H) "8>>6'/ ‟Pba Xa~jxp ji pba Fxaiaooa Aiugxjilaip Xjqi` Pchoa ^xjma}}“/ vvv)oafxaiaooa,aiugxjilaip)ex*fxaiaooa,aiugxjilaip*GLF*~`e*8Xc~~jxp`aH Ocugooa>833>6)~`e)

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8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

316

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Mbc~pax 35

Pba Ejxa}p @gcojfqa/ Cq}pxgc

hwDax}pai Cxhpax "Hÿxj Cxhpax' ci` Xgpc Pxcppigff "Ea`axco Lgig}pxw je Cfxgmqopqxa/ Ejxa}pxw/

Aiugxjilaip ci` Vcpax Lcicfalaip'/ Cq}pxgc

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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GG)35) PBA EJXA]P @GCOJFQA/ CQ]PXGC

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7312

Gipxj`qmpgji

Pba Cq}pxgci Ea`axco Lgig}pxw ejx Cfxgmqopqxa/ Ejxa}pxw/ Aiugxjilaip ci` VcpaxLcicfalaip gigpgcpa` c hxjc` ~xjma}} je `gcojfqa cgla` cp pba aochjxcpgji je pba Cq}pxgciEjxa}p ^xjfxclla) Pbg} vc} vgpb pba ~qx~j}a je ai}qxgif pba amjijlgm/ amjojfgmco ci`}jmgco }axugma} je Cq}pxgci ejxa}p} qi`ax mbcifgif exclavjxd mji`gpgji}) Pbg} ~xjfxcllag`aipgega} eqpqxa,jxgaipa` jhkampgua} ci` lac}qxa} gi jx`ax pj }ceafqcx` c }q}pcgichoalcicfalaip je ejxa}p}) Gp g} c maipxco oauao ~xjfxclla `acogif vgpb ejxa}p} coo juax Cq}pxgc)Pba gipaxa}p fxjq~} ceeampa` cxa giujoua` gi pba }pcfa} je `auaoj~gif ~jogmw j~pgji}/

`amg}gji lcdgif ci` gl~oalaipcpgji je pba ~xjfxclla) Coo ~cxpgmg~cpjxw cmpgugpga} je pbaEjxa}p @gcojfqa cxa mcxxga` jqp vgpb pba }q~~jxp je gi`a~ai`aip lj`axcpjx})

Pba egx}p ~bc}a je pba Cq}pxgci Ejxa}p @gcojfqa vc} mcxxga` jqp exjl C~xgo 8>>= ”@amalhax 8>>1) Gp vc} mjl~oapa` hw pba c`j~pgji je pba Cq}pxgci Ejxa}p ^xjfxclla) Pba}amji` ~bc}a je pba Cq}pxgci Ejxa}p @gcojfqa }pcxpa` gi 8>>5 ci` g} }pgoo xqiigif) Gp ejmq}a}ji pba gl~oalaipcpgji je pba lac}qxa} }ap ejxpb gi pba Ejxa}p ^xjfxclla ci` pba Vjxd^xjfxclla/ c} vaoo c} ji pba aucoqcpgji je pba ~xjma}} ci` pba lac}qxa} gl~oalaipa`)

Hcmdfxjqi` ci` lcgi jhkampgua}

Pba Cq}pxgci Ejxa}p @gcojfqa g} c ujoqipcxw ~xjma}} hc}a` ji gipaxicpgjico ~jogmw

mjllgplaip} xafcx`gif ]q}pcgichoa @auaoj~laip gi faiaxco ci` ]q}pcgichoa Ejxa}pLcicfalaip gi ~cxpgmqocx)

Gp }axua} pba ~qx~j}a je }pxaifpbaigif }q}pcgichoa lcicfalaip/ pai`gif ci`~xjpampgji je Cq}pxgci ejxa}p} c} ~ax ]ampgji 3 je pba 8>>8 Ejxa}p Cmp Clai`laip ci`Xa}joqpgji B3 "Faiaxco Fqg`aogia} ejx pba ]q}pcgichoa Lcicfalaip je Ejxa}p} gi Aqxj~a' je pba Lgig}paxgco Mjieaxaima ejx pba ^xjpampgji je Ejxa}p} gi Aqxj~a) Pba Cq}pxgci Ejxa}p@gcojfqa pbq} c``xa}}a} pba amjijlgm/ amjojfgmco ci` }jmgco c}~amp} je ejxa}p} c} pbxaaasqco ~goocx} je }q}pcgichoa ejxa}p lcicfalaip)

Gi c``gpgji/ c} c pjjo ejx c bjog}pgm ~jogmw c~~xjcmb cmmjx`gif pj pba AQ Mjqimgo

Xafqocpgji ji }q~~jxp ejx xqxco `auaoj~laip "AM*3816*3777 je 36 Lcw 3777/ Cxpgmoa 87*0'/pba AQ Ejxa}p ]pxcpafw je 3772/ ci` pba cfxaalaip} je pba Lgig}paxgco Mjieaxaima ji pba^xjpampgji je Ejxa}p} gi Aqxj~a/ pba Ejxa}p @gcojfqa }axua} c} c hc}g} ejx pba ejxa}p,xaocpa``auaoj~laip ci` pba gl~oalaipcpgji je gipaxicpgjico jhogfcpgji} gi ejxa}p ceecgx}"a)f) Mjiuaipgji ji Hgjojfgmco @guax}gpw/ Qigpa` Icpgji} Ejxql ji Ejxa}p}')

Pba Ejxa}p @gcojfqa }pxgua} cp mjimxapa pcxfap} pbcp cxa g`acoow `aegia` gi cij~axcpgjico vcw) Pba xa}qop} }axua coo ~jogpgmco `amg}gji,lcdax} ci` cxac} c``xa}}a` gi pbaEjxa}p ^xjfxclla cxa fqg`aogia} ejx jxgaipcpgji) Pba xa}qop} pbcp cxa aochjxcpa`mji}ai}qcoow co}j xa~xa}aip pba hc}g} ejx c }ampjxco jx ejxa}p,xaocpa` mjipxghqpgji pj pbaCq}pxgci ]pxcpafw ejx ]q}pcgichoa @auaoj~laip) Gi pbg} mjiparp/ pba Ejxa}p @gcojfqa }bcoo

oac` pj pba ejxlqocpgji je mjimxapa Cq}pxgci fjco} je }q}pcgichgogpw "gi`gmcpjx} ci` mxgpaxgc'c} vaoo c} mjxxa}~ji`gif lac}qxa})

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GG)35) PBA EJXA]P @GCOJFQA/ CQ]PXGC

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 317

Gimoq}gji je pcxfap fxjq~}

Gi jx`ax pj xamjimgoa pba geeaxaip gipaxa}p} gi pba qpgog}cpgji je ejxa}p}/ coo gipaxa}p fxjq~}xaoaucip pj ejxa}p lcppax} vaxa giugpa` pj pba Cq}pxgci Ejxa}p @gcojfqa) Ci giua}pgfcpgji jigipaxa}p fxjq~} vc} mcxxga` jqp haejxa pba ~xjma}} vc} }pcxpa`) Pba lcgi pcxfap fxjq~} ejx

cmpgua mj,j~axcpgji cxa aiugxjilaipco ci` ejxa}pxw IFJ}/ pba mbclhax} "‟Cq}pxgci }jmgco~cxpiax}bg~“/ a)f) pba vjxdax‗} mbclhax jx pba mbclhax je mjllaxma'/ c`lgig}pxcpgua hj`ga}cp ea`axco ci` cp ~xjugimgco oauao `acogif vgpb ejxa}p lcppax}/ ci` pba ~jogpgmco ~cxpga}xa~xa}aipa` gi ^cxogclaip) Cp pba pgla hagif/ ljxa pbci 2> gi}pgpqpgji} cxa cmpguaow pcdgif~cxp gi pba ~xjma}}) Pbaw xa~xa}aip pba gipaxa}p} je aiugxjilaip ci` icpqxa ~xjpampgji4}~jxp}4 ejxa}pxw ci` cfxgmqopqxa4 pba vjj`,hc}a` ci` ~c~ax gi`q}pxga}4 jmmq~cpgjico/ bacopbci` }ceapw4 mji}qlax ~xjpampgji4 bqipgif4 pba mbqxmb4 `auaoj~laip mj,j~axcpgji4 wjqpb4}mgaima4 a`qmcpgji4 aiaxfw lcicfalaip4 pba Ea`axco xjugima}4 ci` ~qhogm c`lgig}pxcpgji)

Ugc pba Gipaxiap ~ocpejxl vvv)vco``gcojf)cp+ ci` gi pba ejxl je vxgppai mjllaip}/ pbafaiaxco ~qhogm mci ~cxpgmg~cpa gi pba gcojfqa ~xjma}} c} vaoo) Pbaw mci cmma}} giejxlcpgji

ji pba jqpmjla} je pba Xjqi` Pchoa ci` Lj`qoa laapgif}) Pba ~qhogm g} mjl~xabai}guaowgiejxla` co}j hw laci} je c Ejxa}p @gcojfqa Iav}oappax vbgmb xa~jxp} xafqocxow ji pbamqxxaip }pcpa ci` pba ~xjfxa}} je pba Ejxa}p @gcojfqa)

Oauao} je ~qhogm ~cxpgmg~cpgji ci` lapbj`} q}a`

Gi pba Cq}pxgci Ejxa}p @gcojfqa/ coo pba pbxaa oauao} je ~qhogm ~cxpgmg~cpgji/ iclaowgiejxlcpgji/ mji}qopcpgji ci` mj,j~axcpgji "cmpgua ~cxpgmg~cpgji'/ cxa mjlhgia` ejx`geeaxaip pcxfap fxjq~};

^jogpgmco amg}gji lcdax} cxa giujoua` cp }j mcooa` ‟Xjqi` Pchoa})“ Pba Xjqi` Pchoa g}pba ~jogpgmco `amg}gji,lcdgif hj`w je pba Ejxa}p @gcojfqa) Gp a}pchog}ba} pba ~xgimg~oa}

"xqoa}'/ pba ~xjma`qxa ci` pba mjipaip jxgaipcpgji je pba Ejxa}p @gcojfqa ci` c`j~p} pbagi`gug`qco xa}qop} je pba Ejxa}p @gcojfqa hw mji}ai}q}) Pba Xjqi` Pchoa g} mbcgxa` hw pbaEa`axco Lgig}pax ejx Cfxgmqopqxa/ Ejxa}pxw/ Aiugxjilaip ci` Vcpax Lcicfalaip) Ejx~xcmpgmco xac}ji} jiow/ xa~xa}aipcpgua} je jxfcig}a` gipaxa}p fxjq~} je mjqipxw,vg`agl~jxpcima lcw cmpguaow ~cxpgmg~cpa cp pba Xjqi` Pchoa) ]j ecx/ 00 jxfcig}cpgji} bcuacmma~pa` pba giugpcpgji je pba Lgig}pax4 jia jxfcig}cpgji "Fxaai~acma' bc} vgpb`xcvi exjlpba Xjqi` Pchoa gi pba mjqx}a je pba ~xjma}})

Pambigmco ar~axp} ci` xa~xa}aipcpgua} exjl c`lgig}pxcpgji ci` exjl gipaxa}p fxjq~}

pbcp `aco vgpb ejxa}p lcppax} cxa giujoua` cp Ejxa}p Ejxql} ci` Vjxd}bj~}) Cp pbg}pambigmco oauao/ mjipaip,xaocpa` vjxd ci` pba hcocimgif je gipaxa}p} vgpb xafcx` pj pbagi`gug`qco pj~gm} pcda} ~ocma) Pba pc}d je pba Ejxa}p Ejxql g} pj mjipgiqa pba xamjimgogcpgjije gipaxa}p} gi ejxa}p,xaocpa` lcppax} cmmjx`gif pj pba xasqgxalaip} ~xjug`a` hw pba Xjqi`Pchoa) Pba Ejxa}p Ejxql g} co}j xa}~ji}ghoa ejx q~`cpgif pba Vjxd ^xjfxclla je pbaCq}pxgci Ejxa}p @gcojfqa/ ejx aucoqcpgif pba lac}qxa} pcdai/ ci` ejx c``xa}}gif iav g}}qa}je gl~jxpcima) Gi c``gpgji pj pba laapgif} je pba Ejxa}p Ejxql/ pbalcpgm vjxd}bj~} cxabao` pj gl~oalaip pba Ejxa}p ^xjfxclla ci` pj q~`cpa pba Vjxd ^xjfxclla)

Cp pba hafgiigif je pba Ejxa}p @gcojfqa/ coo ~cxpgmg~cip} kjgipow aochjxcpa` pba xqoa} je mj,j~axcpgji ci` pba ~xgimg~oa} je ~xjma}} }pxqmpqxa ci` ~xjma`qxa ci` c`j~pa` pbal hw

+ Pba Cq}pxgci Ejxa}p ^xjfxclla vah}gpa "jiow gi Faxlci'/ gimoq`gif c }bjxp `a}mxg~pgji je pbaCq}pxgci Ejxa}p @gcojfqa vbgmb g} co}j cucgochoa gi Aifog}b)

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GG)35) PBA EJXA]P @GCOJFQA/ CQ]PXGC

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>735>

mji}ai}q}) Pba}a xqoa} ci` ~xgimg~oa} ejxl ci gl~jxpcip hc}g} ejx pba }qmma}} je pba~xjma}} ci` pba xa}qop,jxgaipa` vjxd gi pba Ejxa}p @gcojfqa)

Pba hxjc`ax ~qhogm mci cmma}} giejxlcpgji ji pba Ejxa}p @gcojfqa vah}gpa"vvv)vco``gcojf)cp'/ vbgmb co}j gimoq`a} c vah ejxql ejx ~qhogm `g}mq}}gji) Eqxpbaxljxa/auaxwhj`w mci xafg}pax ejx pba Ejxa}p @gcojfqa iav}oappax/ vbgmb g} ~qhog}ba` chjqp pvgma cwacx) Cp pba hafgiigif je pba `gcojfqa,~xjma}} pba ~qhogm vc} giugpa` pj c ~qhogm bacxgif gijx`ax pj mjooamp j~gigji} ci` g`ac} ci` pj lcda pba ~qhogm cvcxa je pba ~xjma}} ci` pba~j}}ghgogpga} ejx ~cxpgmg~cpgji) =1> ~ax}ji} ~cxpgmg~cpa`)

C ~qhogm xaocpgji} cfaimw }q~~jxp} pba gigpgcpgua hw jxfcig}gif ~xa}} mjieaxaima}/`auaoj~gif c Ejxa}p @gcojfqa ojfj/ `a}gfigif pba vah}gpa ci` ~xjug`gif giejxlcpgjilcpaxgco) ]mgaipgegm mji}qopcip} vaxa giujoua` gi ecmgogpcpgif pba laapgif} ci` ~xjug`gifgi~qp} pj pba ~xjfxclla)

Xaeaxaima}

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0=,3,633>>,6=30/ vco``gcojfNoahai}lgig}paxgqlCq}pxgci Ea`axco Lgig}pxw ejx Cfxgmqopqxa ci` Ejxa}pxw/ Aiugxjilaip ci` Vcpax Lcicfalaip/ Pba

Cq}pxgci Ejxa}p ^xjfxclla vah}gpa/ vvv)vco``gcojf)cp)

Pchoa 35)3) Cq}pxgci Ejxa}p @gcojfqa; Daw mbcxcmpaxg}pgm}

Mj}p} Ljiapcxw mj}p};Chjqp AQX 65 >>> ~ax wacx "8>>=,8>>2'Iji,ljiapcxw mj}p};8>>=,8>>5; Ejqx Xjqi` Pchoa laapgif}/ 81 vjxdgif fxjq~ laapgif} "c~~xjr) 835 laapgif bjqx}'/ =1 ~xa~cxcpgji laapgif} "c~~xjr) 38> bjqx}'8>>5,8>>6; Pbxaa Ejxa}p Ejxql} "arpai`a` vjxdgif fxjq~ laapgif}' ci` 7vjxd}bj~} "gi pjpco; c~~xjr) 21 laapgifbjqx}/ 83 bjqx} ejx ~xa~cxcpgji laapgif}'

Xg}d} ]jla mbcooaifa} vaxa g`aipgega` gi xqiigif pba Cq}pxgci Ejxa}p @gcojfqa;Pba Cq}pxgci Ea`axco Lgig}pxw ejx Cfxgmqopqxa/ Ejxa}pxw/ Aiugxjilaip ci` Vcpax Lcicfalaip g} hjpb ~xjma}} lcicfax ci` }pcdabjo`ax) Pbg} `qco xjoa g} mcxaeqoow ljigpjxa` hw arpaxico mji}qopcip} gi jx`ax pj cujg` ~j}}ghoa moc}ba}

je gipaxa}p) Pba c~~ogmcpgji je iav ci` giijucpgua lapbj`} je ~cxpgmg~cpgji co}j bao~} pj lgiglg}a pba ~j}}ghoamjieogmp} je gipaxa}p)]jla gipaxa}p fxjq~} ocmd ljiaw ci` pgla ejx mjipgiqjq} ~cxpgmg~cpgji)Pxc`gpgjico }pxqmpqxa} gi ~qhogm c`lgig}pxcpgji cxa ijp covcw} mjl~cpghoa vgpb iav j~ai ci` gimoq}gua c~~xjcmba}

je ~jogmw lcdgif "iav vjxdgif }pwoa}/ mjllqigmcpgji }dgoo} ci` gipaxico }pxqmpqxa} cxa iama}}cxw')

Haiaegp} Cp pba Xjqi` Pchoa c hxjc` mji}ai}q} ji pba Cq}pxgci Ejxa}p ^xjfxclla mjqo` ha xacmba`) Bjvauax/pvj aiugxjilaipco IFJ} ci` pba Fxaai ^cxpw bcua mji}aipa` vgpb xa}axucpgji) C hxjc`ow }q~~jxpa` ug}gji ji bjvpj }amqxa ]q}pcgichoa Ejxa}p Lcicfalaip g} cucgochoa ijv/ vbgmb aichoa} pba }pxqmpqxa` gl~oalaipcpgji je lac}qxa} xafcx`gif ejxa}p} ci` pbagx }axugma})C} cijpbax xa}qop je pba gigpgcpgua/ pba mj,jx`gicpgji ci` mj,j~axcpgji cljif}p pba }pcda,bjo`ax} giujoua` ci` hapvaai pba }pcdabjo`ax} ci` pba ~qhogm c`lgig}pxcpgji vc} aibcima`) C happax qi`ax}pci`gif je pba `geeaxaip gipaxa}p}

ci` ~j}gpgji} ci` c iav ci` ljxa mji}pxqmpgua }~gxgp pj pcmdoa g}}qa} je mjllji mjimaxi vaxa a}pchog}ba`)Ejxlax ~xakq`gma} mjqo` ha juaxmjla ci` c iav mqopqxa je mj,j~axcpgji mjqo` aujoua)

Gimoq}gji Xafcx`gif pba gipaxa}p fxjq~} ceeampa`/ pba Cq}pxgci Ejxa}p @gcojfqa g} sqgpa gimoq}gua/ hamcq}a coo xaoaucip ea`axcojxfcig}cpgji} pcda ~cxp "gi pjpco 23 jxfcig}cpgji} ci` gi}pgpqpgji}')Xafcx`gif pba hxjc`ax ~qhogm/ pbaxa g} c ocmd je gimoq}guaia}}) Q~ pj ijv/ ij }~amgegm pjjo} bcua haai q}a` pj aifcfac vg`a ucxgapw je mgpg{ai}) Bjvauax/ auaxwhj`w mjqo` cppai` pba ~qhogm laapgif}/ }qhlgp vxgppai mjllaip} ci`

~cxpgmg~cpa pbxjqfb pba vah ejxql) Eqxpbaxljxa/ auaxwhj`w mci cmma}} giejxlcpgji ji pba vah}gpa ci` xafg}pax

ejx pba iav}oappax) C~cxp exjl =1> ~ax}ji} vbj pjjd ~cxp gi pba ~qhogm laapgif/ jiow c eav gi`gug`qco} pjjd c`ucipcfaje pba jeeax}) Jia xac}ji ejx pbg} mjqo` ha pbcp pba hxjc`ax ~qhogm g} ijp covcw} gipaxa}pa` gi }pxcpafgm ~oci} ogdapba Cq}pxgci Ejxa}p ^xjfxclla/ vbaxa gp g} ijp moacx vbapbax pbaw cxa gi`gug`qcoow ceeampa` jx ijp) ]jlapgla}

pbaw co}j ocmd pgla ci` mc~cmgpw pj ~cxpgmg~cpa gi ~xjma}}a} pbcp xqi juax }auaxco wacx})

Aucoqcpgji Ci aucoqcpgji g} ar~ampa` pj }pcxp cp pba ai` je 8>>2)

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

353

^CXP GG 

Mbc~pax 36

]pci`cx`g}a` ]qxuaw}ji Ujpax Habcugjqx/ ]vgp{axoci`

hwPbjlc} Hÿxfg/ Ea`axco Mbcimaooaxw/ ]vgp{axoci`

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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GG)36) ]PCI@CX@G]A@ ]QXUAW] JI UJPAX HABCUGJQX/ ]VGP[AXOCI@

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7358

]bjxp }qllcxw je mc}a

Cepax acmb ~j~qocx ujpa cp ea`axco oauao "vgpb pbxaa pj ejqx ujpa} bao` acmb wacx ji 3> pj38 ~xj~j}co}'/ c }pci`cx`g}a` }qxuaw bc} haai mji`qmpa` }gima 3766 vgpb c xa~xa}aipcpgua}cl~oa je ujpax} ji pbagx gipaxa}p}/ ljpgucpgji/ ci` mjl~apaima ji lcppax} xaocpgif pjujpgif ci` ji ~jogpgm} gi faiaxco) Pj lcda pba }qxuaw} mjl~cxchoa/ pba ucxgchoa} bcua haai}pci`cx`g}a` "chjqp 0=> ucxgchoa}') Pba mj}p je pba }qxuaw} cljqip} pj chjqpAQX 38> >>> ~ax wacx) Pba pgla }~aip hw fjuaxilaip jeegmgco} pj c`lgig}pax pba lci`cpa g}iafogfghoa) Pba xa}qop} je pba }qxuaw} cxa lc`a cucgochoa pj pba la`gc)

Gipxj`qmpgji; ujpa} gi ]vgp{axoci`

Jia ~cxpgmqocxgpw je pba `aljmxcpgm }w}pal gi ]vgp{axoci` g} pba arpai}gua ~jogpgmcoxgfbp} cp ojmco/ mcipjico ci` ea`axco oauao) Hw laci} je `geeaxaip mj,`amg}gji pjjo} ” cp pbaea`axco oauao/ ~xgimg~coow pba xaeaxai`ql ci` pba ~j~qocx gigpgcpgua ” pba ~aj~oa mciaeeampguaow pcda ~cxp gi pba lcicfalaip je pba ]pcpa) Cp pba ea`axco oauao pba}a ~jogpgmcoxgfbp} cxa araxmg}a` gi ujpa} q}qcoow bao` ejqx pgla} c wacx/ vgpb `amg}gji} ji q~ pj pai pj38 gpal}) Mgpg{ai} mci ~xj~j}a clai`laip} pj pba Mji}pgpqpgji hw laci} je ~j~qocx

gigpgcpgua}) Haejxa }qmb c ~xj~j}co mci ha }qhlgppa` pj c ~j~qocx ujpa/ pba }gficpqxa} je cpoac}p 3>> >>> aogfghoa ujpax} lq}p ha fcpbaxa` vgpbgi ci 32,ljipb ~axgj ) Gi }jla mc}a}/

pba cqpbjxgpga} xa}~ji` pj ~j~qocx gigpgcpgua} hw }qhlgppgif ci copaxicpgua ~oci jx mjqipax,~xj~j}co pj pba ~aj~oa ci` ~ocmgif gp ji pba }cla hcoojp) Ejx agpbax pba ~j~qocx gigpgcpgua jxpba mjqipax ~xj~j}co pj ha cmma~pa`/ c `jqhoa lckjxgpw g} xasqgxa` "lckjxgpw je pba ~aj~oaci` lckjxgpw je pba mcipji}') Xaeaxai`ql} cxa c ejxl je uapj/ vbgmb coojv mgpg{ai} pjxa}~ji` pj Cmp} je ^cxogclaip) @amg}gji} mjimaxigif clai`laip} pj pba Mji}pgpqpgji jx]vg}} ~cxpgmg~cpgji gi maxpcgi gipaxicpgjico jxfcig}cpgji} cxa/ hw ocv/ covcw} }qhkamp pjxaeaxai`ql) Gi pba}a mc}a}/ c `jqhoa lckjxgpw g} xasqgxa` "lckjxgpw je pba ~aj~oa ci`lckjxgpw je pba mcipji}') Coo jpbax `amg}gji} cxa }qhkamp pj j~pgjico xaeaxai`ql}) Pba}a`amg}gji} cxa ujpa` ji vbai cp oac}p 1> >>> aogfghoa }gficpqxa} cxa fcpbaxa` vgpbgi 3>> `cw}je ~qhogmcpgji) Pj uapj c ~cxogclaipcxw `amg}gji gi ci j~pgjico xaeaxai`ql/ jiow c }gl~oa

~j~qocx lckjxgpw g} xasqgxa`) ^xgjx pj acmb ujpa/ auaxw c`qop mgpg{ai xamagua} `jmqlaipcpgjiji pba xaoaucip pj~gm} ci` hcoojp ~c~ax} hw ~j}p) Pba ~cxpgmg~cpgji xcpa g} q}qcoow hapvaai0> ci` 1> ~ax maip)

Ujr }qxuaw}

]gima 3766 ‟Ujr“ }qxuaw} bcua haai mcxxga` jqp cepax auaxw ea`axco ujpa) Pba}a }qxuaw}cxa mji`qmpa` gi pba ejxl je xa~xa}aipcpgua }cl~oa} je xjqfbow 3 >>> aogfghoa ujpax}"6>> ujpax} qipgo 3726' ci` pcda ~ocma `qxgif pba pvj jx pbxaa vaad} ejoojvgif pba ujpa) Pba}qxuaw} ejmq} ji pba gipaxa}p/ ljpgucpgji/ ci` cvcxaia}} je pba mgpg{ai} ji ujpgif lcppax}ci` ji ~jogpgm} gi faiaxco) Pba ~xgimg~co ~jgip} mjuaxa` `qxgif gipaxugav} gimoq`a; faiaxco

~jogpgmco j~gigji} ci` bchgp}/ ~jogpgmco ci` }jmgco ceegigpga}/ `afxaa je qi`ax}pci`gif je pba

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GG)36) ]PCI@CX@G]A@ ]QXUAW] JI UJPAX HABCUGJQX/ ]VGP[AXOCI@

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 35=

gpal} ~qp pj ujpa/ pba ucxgjq} c}~amp} xaocpgif pj pba amg}gji ji bjv pj ujpa ji pba}a gpal}/bjv pba gi`gug`qco‗} j~gigji vc} ejxla` ci`/ egicoow/ pba gi`gug`qco‗} c~~xamgcpgji je pbagl~jxpcima je vbcp g} cp }pcda)

Pba Ujr }qxuaw} haiaegp exjl pba egicimgco }q~~jxp je pba ]vg}} Mjiea`axcpgji ci`~xgucpa fxjq~} ci` cxa mcxxga` jqp hw c ~cxpiax}bg~ vbgmb gimoq`a}; c ~xgucpa xa}acxmbgi}pgpqpa "fe})haxi' ci` pba ~jogpgmco }mgaima gi}pgpqpa} exjl pbxaa qiguax}gpga} "Haxi/ Faiaucci` [qxgmb') Pba ~xgucpa xa}acxmb gi}pgpqpa g} xa}~ji}ghoa ejx pba mjooampgji ci` ~xa~cxcpgjije pba `cpc4 pba cicow}a} je pba `cpc cxa mcxxga` jqp hw acmb je pba qiguax}gpw gi}pgpqpa} gipqxi) C Ujr xa~jxp fgugif pba xa}qop} je pba}a cicow}a} g} ~qhog}ba` cepax acmb }qxuaw) PbaUjr xa~jxp} cxa jia je pba ha}p `auaoj~a` `alj}mj~gmco ~xj`qmp} gi ]vgp{axoci`) Pbaw cxavaoo,dijvi hw ~jogpgmgci} ci` ~qhogm ci` vg`aow cmma~pa`)

]pci`cx`g{a` }qxuaw} ci` UjrGp `cpchc}a

Juax pgla/ pba Ujr }qxuaw} bcua mbcifa` }gfigegmcipow) Pbg} mbcifa bc} haai

}qh}pcipgco aijqfb pj mxacpa ~xjhoal} ejx c q}ax vcipgif pj mjl~cxa }qxuaw} mcxxga` jqp}auaxco wacx} c~cxp) Pba }pci`cx`g}a` Ujr }qxuaw} cxa pba xa}qop je c ~xjkamp pj bcxljig}aUjr }qxuaw} mcxxga` jqp cepax acmb ea`axco ujpa }gima 3766) Pba vjxd pj }pci`cx`g}a pbalj}p }gfigegmcip ucxgchoa} vc} hafqi gi pba acxow 377>} gi pba @a~cxplaip je ^jogpgmco]mgaima} cp pba Qiguax}gpw je Faiauc) Pba egico vjxd/ icla` UjrGp/ ~xj`qma` }pci`cx`g}a`egoa} ci` faiaxcpa` c `jmqlaipcpgji je sqa}pgji}) C }w}pal g} gi ~ocma vbgmb coojv} pbagipafxcpgji je iav }qxuaw} c} ci` vbai pbaw hamjla cucgochoa)

Pj mjuax coo }pci`cx` Ujr }qxuaw}/ ljxa pbci 0=> ucxgchoa} bcua haai `aegia`) Vbgoaciw fguai }qxuaw vgoo mjipcgi ij ljxa pbci bcoe je pba}a ucxgchoa}/ pbg} iqlhax`alji}pxcpa} pba }qmma}}gua mbcifa} lc`a pj pba jxgfgico Ujr }qxuaw}) Exjl pba ~jgip je 

ugav je pba }pci`cx`g}cpgji ~xjma}}/ pba}a ucxgchoa} mci ha `gug`a` gipj pbxaa mcpafjxga})Pba moc}}gegmcpgji g} ~xgimg~coow hc}a` ji pba `geeaxgif }jqxma} je pba gipafxcpa` `cpc)

Pba UjrGp `cpc mjlhgia} giejxlcpgji exjl }auaxco }jqxma} gipj jia egoa) Egx}p/ pba `cpcgipafxcpa} ci` }pci`cx`g}a} pba lj}p }gfigegmcip ucxgchoa} gi pba Ujr }qxuaw}) Pba }amji`pw~a je ucxgchoa gimoq`a} }~amgegm mbcxcmpaxg}pgm} je ujpa} ci` gpal} "g)a) ~j~qocx gigpgcpgua}jx xaeaxai`ql}'/ }qmb c} pba `cpa je pba ujpa/ pba xa}qop} je acmb gpal/ ~cxpgmg~cpgji xcpa}/}ojfci} je pba ea`axco fjuaxilaip ci` pba ~xgimg~co ~jogpgmco ~cxpga}) Egicoow/ pba}pci`cx`g}a` }qxuaw} gimoq`a c pbgx` pw~a je ucxgchoa) Pba}a ucxgchoa} vaxa `a}gfia`}~amgegmcoow pj }wipba}g{a `cpc ci` pj lcda mjl~cxg}ji} exjl cmxj}} pba xcifa je pbacucgochoa }qxuaw} ~j}}ghoa)

Pcdai c} c vbjoa/ pba }pci`cx`g}a` Ujr }qxuaw} mji}pgpqpa c xaocpguaow mjl~oar`cpchc}a) Pbaxa cxa cp oac}p pbxaa xac}ji} ejx pbg} mjl~oargpw; egx}p/ pba `cpc gimoq`a} cocxfa iqlhax je }qxuaw} vbgmb/ exjl }lcoo c`c~pcpgji} pj ljxa }qh}pcipgco copaxcpgji}/bcua mbcifa` mji}g`axchow juax pgla4 }amji`/ acmb }qxuaw hxgif} gp} jvi }qx~xg}a}"lg}}gif ucxgchoa}/ gicmmqxcpa `cpc/ apm)' vbgmb eqxpbax mjieq}a pba g}}qa4 ci` oc}p/ pba~xjma}} je }pci`cx`g}cpgji gp}aoe mci cp egx}p ~xa}aip c maxpcgi cljqip je mjl~oargpw)

Q}a je pba xa}qop}

Pba }pci`cx`g}a` }qxuaw} ~xjug`a giejxlcpgji ji ujpax habcugjqx) ]gima auaxwgl~jxpcip xaejxl bc} pj ha c~~xjua` gl~ogmgpow jx ar~ogmgpow hw pba mgpg{ai}/ `apcgoa`giejxlcpgji ji pbagx ujpgif habcugjqx g} a}}aipgco ejx auaxwjia giujoua` gi ~jogpgm}"fjuaxilaip/ c`lgig}pxcpgji/ ~cxogclaip/ hq}gia}} gipaxa}p fxjq~}/ mgugo }jmgapw

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GG)36) ]PCI@CX@G]A@ ]QXUAW] JI UJPAX HABCUGJQX/ ]VGP[AXOCI@

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7350

jxfcig}cpgji}/ gi`gug`qco mgpg{ai}/ apm)') Vbai c xaejxl bc} haai xakampa` hw pba mgpg{ai}/pba c`lgig}pxcpgji/ pba Fjuaxilaip ci` ^cxogclaip bcua pj dijv pba xac}ji} ge pbaw cxapj `xcv q~ c }amji` `xcep vgpb happax mbcima} je }qmma}}) Pba }qxuaw} co}j }bjv vbapbaxmgpg{ai} bcua ~xj~axow qi`ax}pjj` vbcp g} cp }pcda gi c ujpa) Pbg} bao~} pba Fjuaxilaip pjgl~xjua gp} giejxlcpgji ~jogmw)

^qhogm mji}qopcpgji ~xgjx pj `amg}gji,lcdgif

Pba mji}qopcpgji ~xjma`qxa/ `axgua` ocxfaow exjl pba ‟ecmqopcpgua“ "jx j~pgjico'oafg}ocpgua xaeaxai`ql je pba 37pb maipqxw/ bc} hamjla ci gl~jxpcip }pcfa gi pbaoafg}ocpgua ~xjma}}) Gp g} ci aeegmgaip laci} je giujougif pba Mcipji}/ ~jogpgmco ~cxpga} ci`}pcdabjo`ax fxjq~} "mgugo }jmgapw jxfcig}cpgji}/ mgpg{ai}' gi pba }bc~gif je j~gigji ci``amg}gji,lcdgif ~xjma}} je pba Mjiea`axcpgji) Gp g} gipai`a` pj ~xjug`a pba ~qhogm cp c}qeegmgaipow acxow }pcfa vgpb giejxlcpgji ji pba lcpaxgco cmmqxcmw/ eac}ghgogpw je gl~oalaipcpgji ci` ~qhogm cmma~pcima je ea`axco ~xjkamp}) Pbaxa g} cmmjx`gifow hjpb ci

giejxlcpgua ci` c ~cxpgmg~cpjxw `glai}gji pj pba mji}qopcpgji ~xjma`qxa/ vbgmb ecoo}vgpbgi pba }mj~a je pba Mji}pgpqpgji "Cxpgmoa 306' ci` pba Ea`axco Ocv ji pba Mji}qopcpgji^xjma`qxa) Gi c``gpgji/ pbaxa cxa iqlaxjq} ~xjug}gji} gi pba xaoaucip oafg}ocpgji pbcp lcdagp lci`cpjxw pj mji}qop }pcdabjo`ax} haejxa `xcvgif q~ }pci`cx`}) Pbaxa cxa jpbax ejxl}ci` gi}pxqlaip} ejx mji}qopgif*giujougif pbgx` ~cxpga}/ c} vaoo c} }mj~a ejx `gcojfqahapvaai pba ea`axco cqpbjxgpga} ci` pbgx` ~cxpga} "gimoq`gif xjqi` pchoa}/ ~j~qocx`g}mq}}gji} ci` ~qhogm ejxql}'/ hqp pba}a cxa ijp pba }qhkamp je ar~ogmgp xafqocpgji)

Arpxc~cxogclaipcxw ~xjma`qxa; Hw }gppgif ji arpxc~cxogclaipcxw mjllg}}gji}/ lciw

jxfcig}cpgji} ji pba ~jogpgmco*amjijlgm }maia ci` gi }jmgapw cp ocxfa "mgugo }jmgapwjxfcig}cpgji}/ mgpg{ai}' mci `gxampow gieoqaima pba vjxd je fjuaxilaip ci` pbq} `aeai`pbagx gipaxa}p} aeeampguaow)

Fxjq~} je Mcipji}; Gi pba ]vg}} Ea`axcpgji/ qi`ax pba Mji}pgpqpgji "Cxp) 05'/ pbaMcipji} gl~oalaip ea`axco oafg}ocpgji) Cxpgmoa 01 }pg~qocpa} pbcp/ gi mc}a} }~amgega` gi pbaEa`axco Mji}pgpqpgji/ pba Mcipji} ~cxpgmg~cpa gi ea`axco `amg}gji,lcdgif/ ~cxpgmqocxowxafcx`gif oafg}ocpgji)

Mji}qopcpgji je }lcoo, ci` la`gql,}g{a` aipax~xg}a} "]LA}'; Pba ]LA mjl~cpghgogpwpa}p ~xjug`a} giejxlcpgji ji pba ~xjhoal} pbcp ]LA} lgfbp ecma qi`ax iav oafg}ocpgji) Pbag`ac g} pj c}d ]LA} chjqp pba gl~ogmcpgji} ejx pbal je `xcep oafg}ocpgji) Ci cuaxcfa je eguajx }gr pa}p} cxa mji`qmpa` auaxw wacx ejx oafg}ocpgua clai`laip} vgpb c ~jpaipgcoow lckjx

gl~cmp ji ]LA}) Pba ]LA Ejxql g} ci arpxc~cxogclaipcxw mjllgppaa je ar~axp}/mjl~xg}gif mjl~ciw `gxampjx} ci` fjuaxilaip jeegmgco}4 gp `g}mq}}a} Hgoo} jx `xcepJx`gicima} vgpb c ~jpaipgco gl~cmp ji ]LA})

Pchoa 36)3) Ujr }qxuaw}; Daw mbcxcmpaxg}pgm}

Mj}p} Pba ciiqco mj}p je xqiigif c }pci`cx` Ujr }qxuaw cepax acmb ~j~qocx ujpa cp pba ea`axco oauao g} chjqp AQX 38> >>>)

Xg}d} i)c)

Haiaegp} Pba }pci`cx`g}a` Ujr }qxuaw} ~xjug`a ucoqchoa giejxlcpgji ji ujpax habcugjqx) Ejx arcl~oa/ qi`ax}pci`gif vbwc fguai ~xj~j}co vc} xakampa` g} a}}aipgco ge pba ~qhogm c`lgig}pxcpgji/ pba Fjuaxilaip ci` ^cxogclaip cxa pj `xcv q~c }amji` xcep vgpb happax mbcima} je }qmma}}) Pba }qxuaw} co}j }bjv vbapbax mgpg{ai} bcua ~xj~axow qi`ax}pjj` vbcpg} cp }pcda gi c ujpa vbgmb bao~} pba Fjuaxilaip gl~xjua gp} giejxlcpgji ~jogmw)

Gimoq}gji Pba ~cxpgmg~cpgji xcpa gi ~j~qocx ujpa} cp pba ea`axco oauao g} q}qcoow hapvaai 0> ci` 1> ~ax maip) Pba Ujr }qxuaw pcda} xa~xa}aipcpgua }cl~oa} je xjqfbow 3 >>> aogfghoa ujpax} `qxgif pba 8 jx = vaad} ejoojvgif pba ujpa)

Aucoqcpgji Pba Ujr }qxuaw bc} haai mji`qmpa` xafqocxow }gima 3766 ci` ~xjug`a} ojifgpq`gico `cpc ejx pba aucoqcpgji je ~j~qocx ~cxpgmg~cpgji cp pba ea`axco oauao)

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GG)36) ]PCI@CX@G]A@ ]QXUAW] JI UJPAX HABCUGJQX/ ]VGP[AXOCI@

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 351

Ejx ljxa giejxlcpgji

Ea`axco Ujpa} ci` ]vg}} ^jogpgm}; Pba Ea`axco Mbcimaooaxw‗} vah}gpa g} ci a}}aipgcoxaeaxaima pjjo ejx auaxwpbgif xaocpgif pj ujpa}/ ~jogpgmco xgfbp} ci` pba }pxqmpqxa je fjuaxilaip jxfcig}cpgji} gi ]vgp{axoci` "}aa; vvv)c`lgi)mb*gi`ar)bplo:ocif<ai') ^jogpgmco

~cxpw }ojfci} mjla exjl c `cpchc}a pbcp g} q~`cpa` hw pba ^jogpgmco ]mgaima Gi}pgpqpa je Haxi Qiguax}gpw "}aa; vvv)g~v)qigha)mb*mjipaip*gi`arZfax)bplo') C Haxia,hc}a` xa}acxmbgi}pgpqpa gi ~jogpgmco/ mjllqigmcpgji} ci` }jmgco xa}acxmb mcooa` fe})haxi g} xa}~ji}ghoa ejxpba mjooampgji ci` ~xa~cxcpgji je pba Ujr `cpc "}aa; vvv)fe}haxi)mb*a*gi`ar)~b~') ]aa co}jpba UjrGp @cpchc}a; ]vg}} Giejxlcpgji ci` @cpc Cxmbgua ]axugma ejx pba ]jmgco ]mgaima}]G@J] "bpp~;**ujrgp)}g`j})mb*gi`ar)c}~:ocif<a')

@gxamp @aljmxcmw; Pba vah}gpa je pba Xa}acxmb Maipxa ji @gxamp @aljmxcmw "M8@' g} cuaxw q}aeqo xa}jqxma ji pbg} }qhkamp "}aa; vvv)m8`)mb*:ocif<ai') Pba vah}gpa ^ocpa,ejxla

Aqxjmgpç gimoq`a} c egoa gi vbgmb pba ~xglcxw c}~amp} je `gxamp `aljmxcmw gi ]vgp{axoci` cxa}gl~ow ci` moacxow `a}mxgha` "}aa; vvv)aqxjmgpa)mb*`j}}gax}*``gxampa* ') Jpbax q}aeqo }jqxma}

gimoq`a; pba Gi}pgpqpa je ^jogpgmco ]mgaima/ Haxi Qiguax}gpw "}aa; vvv)g~v)qigha)mb*mjipaip* gi`arZfax)bplo '/ pba @a~cxplaip je ^jogpgmco ]mgaima/ Qiguax}gpw je Faiauc "}aa;

vvv)qigfa)mb*}a}*}~j*gi`arZai)bplo' ci` pba Gi}pgpqp eÿx ^jogpgdvg}}ai}mbcep/ Qiguax}gpw je [qxgmb "}aa; vvv)g~{)qig{b)mb*gi`ar)bplo')

Xaeaxaima}

Coo `cpc mjimaxigif pba ujpa}/ }qmb c}; ~cxpgmg~cpgji xcpa}/ ujpgif xa}qop} ci` pba Ea`axco Mjqimgo‗}xamjllai`cpgji}/ mjla exjl pba Ea`axco Mbcimaooaxw) Pba jeegmgco xa}qop} je ea`axco ujpa} }gima3202 mci co}j ha ejqi` pbaxa) ]aa vvv)hd)c`lgi)mb*pbalai*~jxa*gi`ar)bplo:ocif<ex)

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

356

^CXPGG

Hqgo`gif Mc~cmgpw ci` Pjjo} ejx Aifcfalaip

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

357

^CXP GG 

Mbc~pax 32

Pba Jiogia ^cxpgmg~cpgji ^xjkamp/Iav [acoci`

hwOcqxc ]jllax/ ]pcpa ]axugma} Mjllg}}gji/ Iav [acoci`4

 Kjciia Mc``w/ @gxampjxcpa ejx ^qhogm Fjuaxicima ci` Paxxgpjxgco @auaoj~laip/ JAM@4

@cug` Bqla/ MjMxacpgua ]axugma}/ Mcic`c

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GG)32) PBA JIOGIA CXPGMG^CPGJI ^XJKAMP/ IAV [ACOCI@

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>736>

Gipxj`qmpgji

Pba Iav [acoci` ]pcpa ]axugma} Mjllg}}gji "]]M' Jiogia ^cxpgmg~cpgji ^xjkamp vc}ocqimba` gi 8>>=) Gp} ~qx~j}a vc} pj arclgia pba }mj~a ejx a,fjuaxilaip pj gl~xjua pbaj~~jxpqigpga} ejx pba ~qhogm ci` hq}gia}}a} pj ~cxpgmg~cpa gi fjuaxilaip)

C lckjx jqp~qp g} pba 8>>6 Fqg`a pj Jiogia ^cxpgmg~cpgji pbcp ~xjug`a} cfaimga} vgpbc`ugma ji pba ~xgimg~oa}/ }pxcpafga}/ gl~oalaipcpgji ci` aucoqcpgji je jiogia ~cxpgmg~cpgji~xjkamp})

Pba Jiogia ^cxpgmg~cpgji ^xjkamp cgla` pj ~qp ~cxpgmg~cpgji gipj ~xcmpgma exjl pba

jqp}ap) Pbg} bc} lacip c~~owgif pba ~xgimg~oa} cp acmb }pcfa ” exjl ar~ojxgif g}}qa} giecma,pj,ecma vjxd}bj~}/ pj vjxdgif vgpb c `guax}a mjllqigpw je ~xcmpgma pj `auaoj~ pbafqg`cima/ pbxjqfb pj pxgcoogif jiogia pjjo} pbcp vgoo aichoa ~cxpgmg~cpgji)

Pbg} mc}a }pq`w ~xa}aip} c qigsqa arcl~oa je fjuaxilaip aifcfgif jiogia pj `xcep c~jogmw ci` fqg`cima gi mjoochjxcpgji vgpb c ucxgapw je ~aj~oa)

Mjiparp 

Pj laap eqpqxa mbcooaifa}/ fjuaxilaip/ cp coo oauao}/ vgoo iaa` pj q}a coo cucgochoambciiao} pj `xcv ji c vg`ax xcifa je dijvoa`fa ci` g`ac} pbci auax haejxa) Pambijojfw g}

jia }lcoo ~cxp je pba ~gmpqxa)Iav [acoci` bc} }ap clhgpgjq} fjco} ejx pxci}ejxlgif fjuaxilaip) Pba}a cxa

ar~xa}}a` c} mjimxapa `auaoj~laip fjco} ejx pba ]pcpa ]axugma}3 ci` c} lgoa}pjia} gi pbaA,fjuaxilaip }pxcpafw8 pbcp cgl} pj ai}qxa pbcp;

Hw 8>8>/ ~aj~oa‗} aifcfalaip vgpb pba fjuaxilaip vgoo bcua haai pxci}ejxla`/ c}gimxac}gif ci` giijucpgua q}a g} lc`a je pba j~~jxpqigpga} jeeaxa` hw iapvjxdpambijojfga})

Pchoa 32)3) Pba Jiogia cxpgmg~cpgji xjkamp; Daw mbcxcmpaxg}pgm}

Mj}p} Pba mj}p} je `a}gfigif ci` ocqimbgif pba ^cxpgmg~cpgjI[ vgdg mji}g}pa` lcgiow je }pcee pgla/ `jlcgi xafg}pxcpgji

ci` }axuax }~cma ji pba ]]M‗} }axuax fguai pbcp c exaa j~ai }jqxma }jepvcxa "La`gcvgdg' vc} mbj}ai

pj xqi pba c~~ogmcpgji)

Xg}d} ]aa hjr haojv ejx c eqoo cmmjqip je xg}d} ci` lgpgfcpgji lac}qxa} pcdai)

Haiaegp} Pba lcgi haiaegp} vaxa gi paxl} je ~jogmw sqcogpw "g)a) }qh}pcipgua gl~xjualaip} ci` jxgfgico mjipxghqpgji} pj pba ]]MFqg`a pj Jiogia ^cxpgmg~cpgji lc`a hw ^cxpgmg~cpgjI[ vgdg lalhax}' ci` }q}pcgichoa iapvjxdgif "g)a) mxacpgji

je c mjllqigpw je mbcifa,lcdax} cmxj}} ci` jqp}g`a fjuaxilaip')

Gimoq}gji Aeejxp} pj juaxmjla hcxxgax} je g}pcima ci` pgla vaxa xaocpguaow }qmma}}eqo/ fguai pba jiogia ci` c}wimbxjijq} icpqxaje pba vgdg ~ocpejxl) Bjvauax/ aeejxp} pj ai}qxa c vg`ax xcifa je ~ax}~ampgua} ci` xa~xa}aipcpgua} je Iav [acoci`‗} `guax}a mjllqigpga} "a)f) Ljxg/ ^c}gegdc/ C}gci' vaxa oa}} }qmma}}eqo)

Aucoqcpgji Ci gigpgco aucoqcpgji je pba gl~cmp je pba vgdg }jji cepax ocqimb ~xjug`a` gi~qp pj xaco,pgla c`kq}plaip je pba ~ocpejxl)C }gl~oa }ap je aucoqcpgji sqa}pgji} ejx pxcmdgif pba vgdg‗} q}a ci` `auaoj~laip juax pgla vc} `xcepa` ci` ~j}pa`ji pba vgdg)

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GG)32) PBA JIOGIA CXPGMG^CPGJI ^XJKAMP/ IAV [ACOCI@

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 363

Mjllqigpw hqgo`gif

C} c egx}p }pa~ pjvcx`} pbg} clhgpgjq} fjco/ pba ]]M ocqimba` c Mjllqigpw je ^xcmpgma"Mj^' gi @amalhax 8>>5 pj }bcxa dijvoa`fa ci` g`ac} ji ~cxpgmg~cpgji) Pba Mj^ ~ocwa` cicmpgua xjoa gi `auaoj~gif ci` `xcepgif c Fqg`a pj Jiogia ^cxpgmg~cpgji "baxacepax xaeaxxa` pj

c} pba Fqg`a' ci` }jji fxav pj juax 8>> lalhax} gimoq`gif ~qhogm }axucip}/ cmc`algm}/lalhax} je mgugo }jmgapw ci` pba ~xgucpa }ampjx ojmcpa` gi Iav [acoci` ci` gipaxicpgjicoow)Pbg} fxjq~ bc} lap pbxjqfb;

F Vjxd}bj~ }a}}gji} gi @amalhax 8>>5 ci` Lcw 8>>6 gigpgcoow pj }bc~a/ ci` }qh}asqaipowpj xaugav/ pba `xcep Fqg`a)

F Xafqocx oqimbpgla ~xa}aipcpgji} cp pba ]]M gi Vaoogifpji pj }q~~jxp iapvjxdgif/ }bcxadijvoa`fa ci` lcgipcgi ljlaipql cxjqi` jiogia ~cxpgmg~cpgji)

F Pba ^cxpgmg~cpgjI[ vgdg/= vbaxa lalhax} mjqo` mjipxghqpa pj `xcepgif pba Fqg`a pjJiogia ^cxpgmg~cpgji ci` mjqo` }bcxa iav} ci` dijvoa`fa)

Pba lcgi ejmq} je pbg} mc}a }pq`w g} ji pba q}a je pbg} giijucpgua/ bgfbow gipaxcmpguajiogia }~cma gi `xcepgif c ~gama je ~jogmw fqg`cima)

Hjr 32)3) Vbw q}a c vgdg:

C vgdg vah}gpa g} c }ap je vah ~cfa} vbaxa ciwjia vgpb cmma}} mci ~xjug`a mjllaip ci`c`` mjipaip `gxampow) Fjuaxilaip} mci q}a vgdg} pj }aad ~qhogm gi~qp pj oafg}ocpgji/ ~jogmwci` }axugma `a}gfi) Pba ]]M ~xjkamp pacl mji}g`axa` pbcp c vgdg vjqo` ~xjug`a;

F Ci c~~xj~xgcpa lapbj` ejx fjuaxilaip cfaimga} ci` lgig}pxga} pj fcpbax giejxlcpgjipj giejxl ~jogmw ci` }axugma `a}gfi ci` `aoguaxw)

F

C pxci}~cxaip ~xjma}} pbcp g} ijp gipax~xapa` pbxjqfb kjqxicog}p}‗ jx jpbaxgipaxla`gcxga}‗ awa})

F ]asqaipgco xa~jxpgif pj ~xjug`a pxci}~cxaimw ci` mjl~oapaia}} "}glgocx pj c~cxogclaipcxw pxci}mxg~p' vbaxa Iav [acoci`ax} mci aipax pbagx jvi mjllaip}/ jxmjllaip ji pba ugav} je jpbax})

F Ci j~~jxpqigpw ejx ~cxpgmg~cip} pj aipax mji}g`axa` pbjqfbp} mjl~cxa` pj glla`gcpaxa}~ji}a} pbaw lgfbp fgua gi c ~bw}gmco ~qhogm ejxql)

Hjr 32)8) Vgdg} gi fjuaxilaip; ^jpaipgco xg}d} ci` lgpgfcpgji}

Xg}d} Lgpgfcpgji}

Jeeai}gua a`gp} *mjllaip} lgfbp jmmqx  F ^qhog}b c moacx ci` vaoo,`aegia` mjllaipgif ~jogmw ji pba vgdg ji vbcp g} ijp c~~xj~xgcpa)Jeeai}gua jx lcogmgjq} mjllaip} vgoo ha `aoapa`4 mxglgico cmpgugpw mci ha xa~jxpa`)

F Xacog}a pbcp pbaxa cxa ljxa a`gpjx} gi c mjllqigpw pbcp vcip pj lcda gp xgfbp pbci pbaxacxa pbj}a vbj vcip pj lcda gp vxjif "c} ejx Vgdg~a`gc')

Xa}~ji}a} cxa ijp pglaow F Vgdg bj}p} }bjqo` ~j}p mjipaip xafqocxow ci` ha ~xa~cxa` pj aifcfa ~aj~oa vbai gp }qgp} pbal) Pbg} lcw laci mbamdgif mjllaip} jx lcdgif a`gp} cepax vjxd bjqx}

ci` ji vaadai`})

Qi`ax}pci`gif je }jmgco la`gc }qmbc} vgdg} pj aifcfa ~qhogm g} ojv

F Q}a arg}pgif fjuaxilaip iapvjxd} pj gl~xjua cvcxaia}} ci` qi`ax}pci`gif)F @alji}pxcpa gimxac}gif ~qhogm q~pcda ci` ar~ampcpgji ejx fjuaxilaip pj aifcfa pbxjqfb

pba}a pambijojfga})

F ^xjljpa pba Fqg`a pj Jiogia ^cxpgmg~cpgji pj }q~~jxp cfaimga}‗ `auaoj~laip je jiogiapjjo} pj aifcfa ~qhogm giujoualaip gi ~jogmw ci` }axugma `a}gfi)

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GG)32) PBA JIOGIA CXPGMG^CPGJI ^XJKAMP/ IAV [ACOCI@

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7368

Ocqimb ci` oacxi; pba ^cxpgmg~cpgjI[ vgdg gi q}a

Pba ]]M ~xjkamp pacl vcipa` pj ~xjug`a pba Mjllqigpw je ^xcmpgma vgpb ci jiogia}~cma) Jia vbaxa lalhax} mjqo` }bcxa dijvoa`fa/ ugav} ci` mjipxghqpa mjipaip chjqp~qhogm aifcfalaip vgpb fjuaxilaip)

Pba ]]M ~xjkamp pacl mji}g`axa` vbcp eqimpgji} vaxa iaa`a` pj }q~~jxp ~jogmw`auaoj~laip ci` }bcxgif je dijvoa`fa gi ci jiogia aiugxjilaip) Pbaw pbai ojjda` cp pbapjjo} pbcp mjqo` }q~~jxp pbj}a eqimpgji}) C vgdg vc} mbj}ai c} pba lj}p }qgpchoa jiogiaj~pgji ejx lalhax} pj mjoochjxcpa/ ugav ci` mxacpa mjipaip) Pba ~xjkamp pacl `a}mxgha` gpc} c vbgpahjcx` vbaxa lalhax} mjqo` ~qp q~ g`ac}/ mjllaip} ci` `gcfxcl}/ c} wjqvjqo` gi ~ociigif jx `auaoj~gif c ~xjkamp/ ~jogmw jx }axugma)

Pba ~xjma}} je `a}gfigif ci` hqgo`gif pba ^cxpgmg~cpgjI[ vgdg "}aa; bpp~;** 

vgdg)~cxpgmg~cpgji)a)fjup)i{' }pcxpa` gi Kciqcxw 8>>6 ci` c hapc uax}gji vc} ocqimba` ji=> Lcxmb 8>>6) Pba vgdg vc} `alji}pxcpa` pj pba ^cxpgmg~cpgji Mjllqigpw je ^xcmpgma cpjia je pba xafqocx/ ecma pj ecma oqimbpgla }a}}gji} haejxa gp vc} ocqimba`)

Vbj g} q}gif pba ^cxpgmg~cpgjI[ vgdg:

Lalhax} je pba mjllqigpw je ~xcmpgma vgpb cmma}} pj pba ^cxpgmg~cpgjI[ vgdg cxa c`guax}a xcifa je ~aj~oa `xcvi exjl cmc`algc/ fjuaxilaip/ hq}gia}} ci` mgugo }jmgapw/ c}vaoo c} gipaxicpgjico ar~axp} vbj cxa gipaxa}pa` gi ~qhogm ~cxpgmg~cpgji)

Eqoo cmma}} pj pba vgdg g} j~ai pj c mjllqigpw je ~xcmpgma lalhax} jiow vbj cxa~xjug`a` vgpb c ~c}}vjx` hw pba ~xjkamp pacl) Lalhax} cxa xasqgxa` pj ojfgi vgpb pbagxjvi icla} ci` aimjqxcfa` pj c`` c }bjxp hgjfxc~bw pbcp coo lalhax} mci cmma}}) Pbg} g}gipai`a` pj mxacpa ci jiogia }~cma mbcxcmpaxg}a` hw bgfb oauao} je lqpqco pxq}p ci` kjgipjviax}bg~)

Cp pba }cla pgla/ acmb lalhax g} exaa pj giugpa ciwjia pbaw dijv vbj bc} ci gipaxa}pgi pba g}}qa je jiogia ~qhogm ~cxpgmg~cpgji) Pbg} g} pj ai}qxa pbcp lalhax}bg~ xalcgi} j~aipj ciwjia vgpb }jlapbgif pj mjipxghqpa ci` pj fqcx` cfcgi}p mc~pqxa jx ‟fxjq~pbgid“) Pbavgdg g} }glgocx/ gi pbg} }ai}a/ pj c }jmgco iapvjxdgif pjjo) Pba }qmma}} je pbg} c~~xjcmb g}xaeoampa` gi lalhax}bg~ iqlhax}; vgpbgi }gr ljipb} je gp} ocqimb ji =3 Lcxmb 8>>6lalhax}bg~ bc` fxjvi exjl ci gigpgco 3>> lalhax} pj cxjqi` =>> lalhax}) C}lalhax}bg~ fxjv} ci` `guax}gega} }j vgoo pba g}}qa} xcg}a`/ pj pba haiaegp je coo lalhax})

C iqlhax je ecmpjx} vaxa mji}g`axa` vbai `auaoj~gif pbg} ‟bwhxg`“ c~~xjcmb pjlalhax}bg~ lcicfalaip "g)a) ~c}}vjx` ~xjpampa` hqp giugpcpgji} j~ai pj }jmgco

iapvjxdgif';F Pba pxq}p pbcp iaa`} pj ha a}pchog}ba` vgpbgi pba mjllqigpw je ~xcmpgma ” auaxwjia

iaa`} pj dijv vbj g} cp pba ~cxpw ci` qi`ax}pci` ji vbcp hc}g} auaxwjia g}mjipxghqpgif)

F Bjv ~qhogm }axucip} mjqo` gipaxcmp gi ci jiogia }~cma ji pba qi`ax}pci`gif pbcp pbagxj~gigji} ci` g`ac} cxa ijp mjllgppgif pbagx cfaimw pj ~jogmw ~j}gpgji})

F Pba ljxa oglgpa` giua}plaip gi lj`axcpgji xasqgxa` ejx c pxq}pa` }~cma mjl~cxa` pj c~qhogm }~cma)

F Pba ar~axgaima je jpbax jiogia mjllqigpga} "a)f) fxjq~} xafg}paxa` vgpb @aljmxcmw)jxf')

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GG)32) PBA JIOGIA CXPGMG^CPGJI ^XJKAMP/ IAV [ACOCI@

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 36=

Bjv `g` pba ]]M ~xjkamp pacl q}a pba vgdg:

Pba ]]M ~xjkamp pacl vc} mbcxfa` vgpb `auaoj~gif c ‟Fqg`a pj Jiogia ^cxpgmg~cpgji“ejx pba }pcpa }axugma} vgpbgi c xaocpguaow }bjxp pglaexcla "agfbp ljipb}') Gi}pac` je c`j~pgif pba moc}}gm ~jogmw mji}qopcpgji mwmoa "je `xcep/ mji}qop/ xa`xcep/ ~qhog}b'/ pba ~xjkamp

pacl j~pa` pj ‟`xcep icda`“ ci` ~xj`qma c ‟ogugif `jmqlaip“;F @xcepgif icda`; Mjipaip ejx pba Fqg`a pj Jiogia ^cxpgmg~cpgji vc} vxgppai `gxampow ji pba

^cxpgmg~cpgjI[ vgdg vbaxa lalhax} mjqo` }aa pba parp gi ‟xaco pgla“) Pbaxa vc} ij ‟mqpci` ~c}pa“ exjl c vjx` ~xjma}}gif `jmqlaip ” vbaxa gp mjqo` ha xaegia` gi,bjq}a ”haejxa hagif xaoac}a` pj pba Mjllqigpw je xcmpgma) Coo lalhax} vaxa exaa pj lcda a`gp}`gxampow ji pba `xcep parp jx pj xcg}a g}}qa} ejx `g}mq}}gji ji pba c}}jmgcpa` `g}mq}}gji~cfa} ejx acmb }ampgji) Coo xaug}gji} pj pba fqg`a cxa pxci}~cxaip pbcid} pj pba ‟bg}pjxw“eqimpgji je pba La`gcvgdg ~ocpejxl vbgmb }bjv} pba gi`gug`qco icla} je vbj pbj}a vbjlcda a`gp}/ vbgmb fxacpow gimxac}a} pba fxciqocxgpw je vbj mjipxghqpa` vbcp ci` vbai)

F Ogugif `jmqlaip; Pba ]]M ~xjkamp pacl `amg`a` acxow ji pbcp pba Fqg`a pj Jiogia

^cxpgmg~cpgji vjqo` ha ‟ojmda` `jvi“ cepax ocqimb pj a}pchog}b c egx}p a`gpgji/ hqp pbcp gpvjqo` ijp ha ~xgipa` ji bcx` mj~w) Pbg} lacip pbcp pba Fqg`a vjqo` xalcgi c q}ax,exgai`ow jiogia xa}jqxma jeeaxgif }gfigegmcip icugfcpgif ~jvax fguai gp} `ai}a mxj}},xaeaxaima} ci` ogid} hapvaai pba ucxgjq} }qh,}ampgji}) Pba ]]M ~xjkamp pacl co}j~xj~j}a` pbcp pba Fqg`a ha }qhkamp pj ‟xjc` pa}pgif“ hw c iqlhax je cfaimga} cepax gp}ocqimb gi jx`ax pj pa}p gl~oalaipcpgji je pba ~xgimg~oa} ci` ~jogmw c`ugma mjipcgia`vgpbgi gp} ~cfa}) Pba xa}qop} je pbg} pa}pgif/ pjfapbax vgpb mjipgiqa` `g}mq}}gji} vgpbgipba Mjllqigpw je ^xcmpgma/ vjqo` pbai eaa` gipj c eqpqxa a`gpgji je pba Fqg`a) Gi pbg}vcw pba Fqg`a vc} ~xjljpa` c} c `g}pgoocpgji je mji}pcipow aujougif ~xcmpgma ci`ar~axglaipcpgji vgpb jiogia pjjo} ” xcpbax pbci c `aegigpgua ‟xqoa hjjd“ g}}qa` hw c

maipxco cfaimw)

Gigpgco aucoqcpgji je pba ^cxpgmg~cpgjI[ vgdg

Pvj vaad} cepax pba ocqimb/ ci gigpgco aucoqcpgji je pba pjjo vc} qi`axpcdai) Lalhax}vaxa mjipcmpa` ci` giugpa` pj ~xjug`a pbagx ugav}/ gigpgco gl~xa}}gji} ci` ar~axgaima})Pbg} eaa`hcmd ~xjug`a` uaxw q}aeqo gi}gfbp} xafcx`gif pba ~ocpejxl ci` bjv q}ax}c~~xjcmba` gp) Lalhax} eaop pbcp pbaw fjp ucoqa jqp je; ‟hagif ~cxp je pba fxjq~“ auai ge pbawcxa ijp cmpguaow mjipxghqpgif cp pba ljlaip4 hagif ‟da~p gi pba ojj~“ ci` dijvgif pbcp ]]Mg} pcdgif pba oac` gi ocqimbgif }qmb c ~ocpejxl) Ji pba hc}g} je eaa`hcmd exjl lalhax} pbalcgi ~cfa vc} xa`a}gfia` pj gl~xjua icugfcpgji)

Ci aucoqcpgji exclavjxd vc} `a}gfia` ci` ~j}pa` ji pba vgdg pj coojv lalhax} pjxacmp pj pba mxgpaxgc ci` `cpc }jqxma} ~xj~j}a`) Xafqocx `cpc mjooampgji ~xjug`a} c }ai}a je bjv pba vgdg g} hagif q}a` ci` bjv gp g} aujougif)

Gi paxl} je jqpmjla}/ pba ^cxpgmg~cpgjI[ vgdg bc} pj `cpa oa` pj;

F C pxci}~cxaip ci` ~cxpgmg~cpgua ~xjma}} gi `auaoj~gif ~jogmw ci` fqg`cima)

F Hxjc` giujoualaip hawji` pba mc~gpco mgpw je Vaoogifpji "a)f) lalhax} exjl xqxco cxac}ci` pba ]jqpb G}oci`' ci` gipaxicpgjicoow "a)f) Iav [acoci`ax} chxjc` jx lalhax} exjlMcic`c/ Cq}pxcogc/ QD')

F Gimxac}gif `jla}pgm ci` gipaxicpgjico gipaxa}p ar~xa}}a` hw Iav [acoci`‗} ~qhogmcfaimga}/ jpbax fjuaxilaip} ci` pba ~xa}} chjqp q}gif }jmgco la`gc }qmb c} vgdg} pj}q~~jxp ~qhogm ~cxpgmg~cpgji/ ~cxpgmqocxow vgpb wjqif ‟`gfgpco icpgua}“)0

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GG)32) PBA JIOGIA CXPGMG^CPGJI ^XJKAMP/ IAV [ACOCI@

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7360

Oa}}ji} exjl ar~axgaima

Pba ]]M‗} gigpgco ar~axgaima xcg}a} c iqlhax je }pxcpafgm/ pambigmco ci` mqopqxco g}}qa}vbgmb fjuaxilaip cfaimga} gi jpbax mjqipxga} lcw co}j vg}b pj mji}g`ax vbai }appgif q~c vgdg ejx ~qhogm aifcfalaip;

]pxcpafgm

F Xamjfig}a pbcp pambijojfw g} kq}p ci aichoax ” pba egx}p }pa~ g} pj g`aipgew vbcp eqimpgji}cxa iaa`a` pj }q~~jxp ~qhogm aifcfalaip ci` pbai mji}g`ax pba pambijojfw j~pgji} pbcpcxa cucgochoa)

F Mbjj}gif ci c~~xj~xgcpa icla ejx pba vgdg c} vaoo c} gp} `a}gfi/ ~xa}aipcpgji ci`hxci`gif "vgpb c`ugma exjl wjqx mjllqigmcpgji} pacl' pj xaeoamp pbcp gp g} c fjuaxilaip}~cma)

F Xg}d cicow}g} ci` lgpgfcpgji lac}qxa} cxa xasqgxa` "a)f) vbai ljugif exjl ci ‟gipaxico“ochjxcpjxw/ pa}pgif aiugxjilaip pj c ~qhogmcoow cucgochoa uax}gji je pba vgdg')

F Pba iaa` pj ejoojv wjqx jxfcig}cpgji‗} giejxlcpgji lcicfalaip xasqgxalaip} ci`ai}qxa pbcp xaoaucip `cpc bj}pa` ji pba vgdg "a)f) parp/ q~ojc`a` egoa}' cxa mc~pqxa` cpxafqocx gipaxuco})

Pambigmco

F Pba fxacpax xa}jqxma} xasqgxa` pj }q~~jxp ~qhogm uax}q} oglgpa` cmma}} vgdg}"a)f) ljigpjxgif q}ax}‗ gi~qp ji pba vgdg pj ai}qxa mjl~ogcima vgpb pba paxl} ci`mji`gpgji}')

F Pba paxl} ci` mji`gpgji} je lalhax}bg~ "vbgmb }bjqo` ha xaugava` vgpb wjqx oafco qigp')

F Bj}pgif xasqgxalaip}/ xafg}pxcpgji je pba `jlcgi icla/ `aegigif pba bao~`a}d xa}jqxma}xasqgxa` pj }q~~jxp pba vgdg "a)f) jia ~ax}ji vgpb hcmd,q~ gi mc}a je ch}aima' ci`~xj`qmpgji je fqg`cima ji icugfcpgif ci` a`gpgif pba vgdg)

F Ogidgif hapvaai pba ucxgjq} }jmgco la`gc q}a` pj aifcfa vgpb pba mjllqigpw "a)f) pbavgdg/ c ~xjkamp hojf/ a,lcgo/ ~j`mc}p}/ ug`aj' }j pbcp jifjgif mjiuax}cpgji} cxa c}mjiiampa` c} ~j}}ghoa)

F ^xjug`gif c vcw ejx q}ax} pj }aoamp xaoaucip }ampgji} je pba vgdg ci` ~xgip pba xa}qop} c} c}gifoa ejxlcppa` `jmqlaip)

Lcicfalaip 

F C`j~p c lqopg,mbciiao c~~xjcmb pj mjllqigmcpgji}/ q}gif hjpb jiogia ci` jeeogialaci} "a)f) lcxdapgif pj coaxp ~jpaipgco lalhax} chjqp pba vgdg }~cma mjqo` q}a a,lcgo/xafqocx ecma,pj,ecma laapgif}/ ~bjia mjipcmp}')

F Vaomjla iav lalhax} ci` aimjqxcfa pbal pj mjllaip/ `g}mq}}/ a`gp jx ~j}p cxpgmoa}ji pba vgdg ” ~cxpgmqocxow ge pbaw cxa qieclgogcx vgpb pbg} mj,`xcepgif }~cma)

F Giujoua lalhax} gi `a}gfigif ci` xaegigif pba vgdg cp acmb }pcfa pj happax laap pbagxar~ampcpgji} ci` iaa`} "g)a) ~cxpgmg~cpgji gi ~xcmpgma')

F Xacog}a pbcp ijp auaxwjia vgoo gipaxcmp gi pba jiogia aiugxjilaip/ c} ~ax pba‟jia ~ax maip xqoa“) Gi lj}p jiogia aiugxjilaip}/ pw~gmcoow kq}p jia ~ax maip je q}ax} vgoo

mjipxghqpa 7> ~ax maip je wjqx mjipaip) Chjqp 3>,8> ~ax maip vgoo mjipxghqpa jmmc}gjicoow)Pba xa}p vgoo vcpmb/ ci` mjipxghqpa ge wjq lcda gp ac}w ejx pbal)

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GG)32) PBA JIOGIA CXPGMG^CPGJI ^XJKAMP/ IAV [ACOCI@

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 361

F ^xjug`a j~~jxpqigpga} ejx `geeaxaip ujgma} pj ha bacx` ci` mji}g`ax ucxgjq} vcw} pjxa}~ji` pj pbj}a ujgma})

F Ha pxci}~cxaip hw aichogif ~cxpgmg~cip} pj cmma}} ci` }bcxa giejxlcpgji ci` mjllaipc} ~jogmw g} `auaoj~a`)

F

Hqgo` mjllqigpw ci` c }ai}a je pxq}p hw ~xjug`gif j~~jxpqigpga} ejx lalhax} pj fap pjdijv acmb jpbax "a)f) aimjqxcfgif pbal pj ~j}p giejxlcpgji chjqp pbal}aoua} ji pbagxvgdg q}ax ~cfa}/ jxfcig}gif ecma,pj,ecma auaip}/ vjxd}bj~}/ ci` maoahxcpgji} pj lcxd}~amgegm cmbgaualaip}')

Vbcp iarp:

Pba Fqg`a pj Jiogia ^cxpgmg~cpgji vc} ocqimba` gi Ijualhax 8>>6 c} pba egx}p }pa~ gi ciaujougif cxac je pbajxw ci` ~xcmpgma) C} }qmb/ gp vgoo ha pa}pa` ci` xaegia`) Mji}g}paip vgpbpba ]pcpalaip je Gipaip ci` 8>>5 A,fjuaxilaip ]pxcpafw/ pba ]pcpa ]axugma} Mjllg}}gjivgoo mjipgiqa pj;

F ^xjljpa jiogia ~cxpgmg~cpgji c} jia je }auaxco vcw} pj gimjx~jxcpa ~qhogm g`ac} ci`mjllaip} ji ~jogmw ci` }axugma `a}gfi ci` `aoguaxw)

F Xa}acxmb ci` pa}p jiogia ~cxpgmg~cpgji }pxcpafga} ci` aifcfalaip pjjo})

F ^xjljpa ci` pa}p pba Fqg`a pj Jiogia ^cxpgmg~cpgji vgpb cfaimga}/ gimoq`gif bjv pj q}a}jmgco la`gc }qmb c} vgdg})

F C`` xa}jqxma} ci` mc}a }pq`ga}/ }qmb c} pba jogma Cmp vgdg/ pj }bcxa vgpb ]pcpa }axugma})

F Xa}~ji` pj gimxac}gif ojmco ci` gipaxicpgjico gipaxa}p gi jiogia pjjo} ci` lapbj`} ejx~qhogm ~cxpgmg~cpgji)

F @alji}pxcpa oac`ax}bg~ je pba ]pcpa ]axugma} @auaoj~laip Fjco}/ gi ~cxpgmqocx

cmma}}ghoa/ mj,jx`gicpa`/ iapvjxda` ci` pxq}pa` ]pcpa }axugma})

Ijpa}

3) ]aa @auaoj~laip Fjco} ejx pba ]pcpa ]axugma} cp vvv)}}m)fjup)i{*`auaoj~laip,fjco})

8) ]aa Aichogif Pxci}ejxlcpgji; C ]pxcpafw ejx A,fjuaxilaip 8>>5 cp vvv)a)fjup)i{*chjqp,afjup*}pxcpafw)

=) ]aa bpp~;**vgdg)~cxpgmg~cpgji)a)fjup)i{*vgdg)

0) Ejx arcl~oa/ ‟I[ Ojjd} pj Vgdg} ejx ^qhogm Aifcfalaip“/   Cq}pxcogci MGJ Kjqxico/ 83 Kqia 8>>6"}aa eqoo cxpgmoa cp; vvv)mgj)mjl)cq*gi`ar)~b~*g`43677161>854e~404e~g`483')

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

366

^CXP GG 

Mbc~pax 37

@auaoj~gif ^xjea}}gjico ]pci`cx`}ejx Mgpg{ai Aifcfalaip/

Pba Iapbaxoci`}

hw

Bcxl uci `ax Vco/ Gi}~xccd~qip Lgig}pxw je Pxci}~jxp ^qhogm Vjxd}ci` Vcpax Lcicfalaip4 @x) Gfij ^xõ~~ax/ ^cxpiax} ^xõ~~ax

ci` Kqxfai `a Kjif/ ^cxpiax} ^xõ~~ax/ Pba Iapbaxoci`}

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GG)37) @AUAOJ^GIF XJEA]]GJICO ]PCI@CX@] EJX MGPG[AI AIFCFALAIP/ PBA IAPBAXOCI@]

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7362

Gipxj`qmpgji

]gima pba 375>}/ pba g}}qa je bjv pba @qpmb fjuaxilaip mci aifcfa mgpg{ai} gi ~jogmwlcdgif bc} haai ji pba cfai`c) Cp pba ojmco fjuaxilaip oauao a}~amgcoow/ mgpg{ai} cxaxasqa}pa` pj cmpguaow mjipxghqpa pj ~jogmw gl~oalaipcpgji ci` iav ~jogmw `a}gfi) Ci`icpgjico fjuaxilaip g} ~qx}qgif `gxamp `gcojfqa vgpb mgpg{ai} ljxa ci` ljxa cmpguaow)]glqopciajq}ow/ pbaxa g} ci gimxac}a gi pba iqlhax je gigpgcpgua} exjl mgpg{ai} pj cmbgauamaxpcgi }jmgapco fjco}/ ejx vbgmb pbaw }aad mj,j~axcpgji vgpb fjuaxilaip) Juax xamaip`amc`a}/ pba c~~xjcmb pj mgpg{ai aifcfalaip bc} }bgepa` exjl ci g`ajojfgmco jia pj c ljxa

~xcflcpgm jia; bjv pj q}a dijvoa`fa pbcp g} cucgochoa gi }jmgapw/ ci` bjv pj fcgi ci`lcgipcgi }jmgco }q~~jxp/ vgpbjqp oj}gif }~aa` jx ljlaipql:

C ojp je ar~axgaima vgpb `geeaxaip pw~a} je mgpg{ai aifcfalaip bc} haai fcgia` cp coofjuaxilaip oauao} gi Pba Iapbaxoci`}) Ch}aip }j ecx g} c mjllji }pci`cx` ejx pba sqcogpwje pba `a}gfi ci` aramqpgji je pba mgpg{ai aifcfalaip ~xjma}}) Co}j/ pbaxa g} ij moacx~gmpqxa je pba arpaip pj vbgmb mgpg{ai aifcfalaip bc} c ijpgmachoa gl~cmp ji `amg}gjilcdgif)

Mgpg{ai aifcfalaip; Pba @qpmb ~ax}~ampgua

Gi 8>>5/ q~ji pba xasqa}p je pba @qpmb fjuaxilaip/ c pacl oa` hw xjea}}jx gapax Pj~}

}ap jqp c ug}gji ejx mgpg{ai aifcfalaip gi pba }~cpgco ci` amjijlgm ~jogmw cxac) Pba lcgila}}cfa je pbg} ug}gji g} pbcp mgpg{ai aifcfalaip mci ha ljxa aeeampgua ge gp g} xajxfcig}a`/lc`a pj lac}qxa ci` ~xjea}}gjicog}a`) Gp bao~} ~jogpgmgci} lcda happax amg}gji}4 pba gi~qpg} ljxa q}aeqo4 mgpg{ai} cxa ljxa qi`ax}pci`gif pjvcx`} `amg}gji}4 ci` pbaw bcua ljxapxq}p gi pba ucoqa je mgpg{ai aifcfalaip) Pba ug}gji `ja} ijp gl~ow xc`gmco mbcifa} gi~jogmw/ hqp mjl~oalaip} jpbax fjuaxilaip fjco} }qmb c} fjj` `amg}gji lcdgif/ xa`qmpgjije hqxacqmxcmw ci` ~qppgif pba mgpg{ai}‗ ~xaeaxaima} cp pba ejxaexjip) Coo pba}a`auaoj~laip} cxa coxac`w hamjlgif ug}ghoa gi ~jogmw/ oafg}ocpgji ci` ~xcmpgma)

Pba aiug}cfa` c~~xjcmb pj mgpg{ai aifcfalaip g} mjl~xg}a` je pvj }pa~} pbcpmjiuaxfa pjvcx`} `amg}gji lcdgif;

3) Gi pba ~jogmw ~xa~cxcpgji ~bc}a/ mgpg{ai} cxa mji}qopa` pj lcda q}a je pba dijvoa`fa ci`mxacpgugpw pbcp coxac`w arg}p vgpbgi }jmgapw) Baxa/ mgpg{ai aifcfalaip ~xjug`a} gi~qp ejxc `xcep `amg}gji jx `amxaa)

8) Gi pba `amg}gji ~bc}a/ c egico pa}p je gipaxa}p} pcda} ~ocma/ gi cmmjx`cima vgpb pba q}qco~qhogm ~cxpgmg~cpgji ~xjma`qxa}) Pbg} egico pa}p je gipaxa}p} cmp} c} c }ceapw iap ejx g}}qa}ci` gipaxa}p} pbcp vaxa juaxojjda`/ ci` ejx mgpg{ai} vbj eaao pbagx gipaxa}p} cxa`g}~xj~jxpgjicoow g}xafcx a` jx bcxla`) Pba pa}p je gipaxa}p} g} pba egico }pcfa je mgpg{aiaifcfalaip ci` pba hafgiigif je pba kq`gmgco pa}p)

Hamcq}a al~bc}g} g} ~qp ji pba hafgiigif je pba ~xjma}}/ vbaxa pbaxa cxa }pgoo lciw

`geeaxaip ~jogmw j~pgji}/ pba dijvoa`fa ci` mxacpgugpw cucgochoa gi }jmgapw mci ha ~qp pjlcrglql q}a) Pbg} `ja} xasqgxa c lc`a,pj,lac}qxa mgpg{ai aifcfalaip ~xjma}})

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GG)37) @AUAOJ^GIF XJEA]]GJICO ]PCI@CX@] EJX MGPG[AI AIFCFALAIP/ PBA IAPBAXOCI@]

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 367

‟Lc`a,pj,lac}qxa“ baxa laci} pbcp ci c~~xjcmb g} vaoo,c`kq}pa` pj pba }~amgegmgpga} je pba~jogmw ~xjhoal cp bci`/ pba ~jvax xaocpgji} hapvaai fjuaxilaip ci` }jmgapw/ pba ~jogmwj~pgji} cucgochoa/ apm) Pba sqcogpw je pba aifcfalaip ~xjma}}a} g} }amqxa` pbxjqfb~xjea}}gjicog}cpgji ) Pbg} ~xjea}}gjicog}cpgji mji}g}p} je; c mj`a je mji`qmp vgpb‟~xgimg~oa} je fjj` mji}qopcpgji“ ci` ci gipax`a~cxplaipco jxfcig}cpgji pbcp mci }q~~jxp

mgugo }axucip} "a)f) hw ~xjug`gif c ~ocpejxl ejx dijvoa`fa armbcifa ci` c xafqocxhaimblcxd je pba sqcogpw ci` aeeampguaia}} je mgpg{ai aifcfalaip')

Pba ug}gji bc} haai c`j~pa` hw pba @qpmb fjuaxilaip c} ‟gipai`a` fjuaxilaip~jogmw“) Pba fjco g} pj pxci}ejxl `auaoj~laip} pbcp cxa coxac`w qi`axvcw gi cmpqco ~xcmpgmagipj c mjllji }pci`cx` ejx c ~xjea}}gjico ~xjma`qxa gi mgpg{ai aifcfalaip) Pbg} }pci`cx`vgoo ha `auaoj~a` hw pba gipax`a~cxplaipco mji}qopcpgji jxfcig}cpgji "Gi}~xccd~qip') Jima}qeegmgaip ~xjje pbcp pba ~xj~j}a` ~xjma`qxa g} haiaegmgco ejx mgpg{ai}/ ~jogmw lcdax} ci`~jogpgmgci} bc} haai cmmqlqocpa`/ gp vgoo ha gl~oalaipa` gi coo ~jogmw cxac} cp pba icpgjicofjuaxilaip oauao) C }q~axug}jxw hjcx` vgoo ljigpjx gp} gl~oalaipcpgji)

@auaoj~gif c ~xjea}}gjico }pci`cx` ejx mgpg{ai aifcfalaip 

Gi jx`ax pj `auaoj~ c ~xjea}}gjico }pci`cx` ejx mgpg{ai aifcfalaip/ pba @qpmbfjuaxilaip bc} xasqa}pa` pba Gi}~xccd~qip pj ~qp pba ~xjma`qxa ~xj~j}a` hw Pj~}‗ paclgipj ~xcmpgma gi }auai aral~ocxw ~xjkamp}) Gp g}/ je mjqx}a/ jiow gi ~xcmpgma pbcp pba ~xj~j}a`~xjma`qxa mci ha xa}acxmba` ci` ~xjje mci ha ejqi` ejx gp} mocgl} pj jhpcgigif ljxaaeeampgua ci` }cpg}ecmpjxw mgpg{ai giujoualaip) ^cxpiax}^xõ~~ax/ c mji}qopcimw ci`xa}acxmb jxfcig}cpgji ejx ~jogmw/ vgoo }q~~jxp pba j~axcpgjicog}cpgji je pba ~xjea}}gjico}pci`cx` ejx mgpg{ai aifcfalaip hw ljigpjxgif ci` aucoqcpgif pba }auai ~xjkamp}) Coo}auai ~xjkamp} cxa gi pba `jlcgi je }~cpgco ~ociigif ci` amjijlw/ ci` gimoq`a pba

ojif,paxl ljhgogpw ~xjhoal} gi Lg``oa Iapbaxoci`}/ pba xa}pxqmpqxgif je c lgogpcxw cgxegao`/g`aipgegmcpgji je ~qhogm hcpbgif cxac} ci` ~ociigif }pq`ga} ejx mxqmgco icpgjico bgfbvcw})Pba }auai aral~ocxw ~xjkamp} cxa mqxxaipow coo gi `geeaxaip ~bc}a}) Ljigpjxgif vgoo jiowmjuax c }lcoo ~cxp je pba aipgxa `amg}gji,lcdgif ~xjma}}) Acmb aral~ocxw ~xjkamp vgoopbaxaejxa jiow ~xjug`a ci gimjl~oapa ~gmpqxa) Hqp pba `a~pb ~ax }aflaip g} ocxfa/ ci` pbajuaxcoo ~gmpqxa vgoo fgua ci gl~xa}}gji je pba gl~oalaipcpgji je pba ~xj~j}a` ~xjma`qxagi coo }pcfa} je pba ~jogmw,lcdgif ~xjma}}) Xaeaxxgif pj pbg} xa}acxmb ~xj~j}co/pba }q~axug}jxw hjcx` je pba Gi}~xccd~qip bc} ar~ogmgpow ar~xa}}a` pba vg}b ejx^cxpiax}^xj~~ax pj aramqpa c sqcipgpcpgua cicow}g} gi c``gpgji pj pba aucoqcpgjici` ljigpjxgif je pba }auai ~xjkamp}) Gi pbg} cicow}g}/ c }gfigegmcip iqlhax je aifcfalaip

~xjma`qxa} vgoo ha aucoqcpa` cfcgi}p pba xa}acxmb hc}a "}amji`cxw cicow}g}' pbcp bc}coxac`w haai `auaoj~a`) C vah,hc}a` sqa}pgjiicgxa vgoo ha `g}pxghqpa` pj }auaxco bqi`xa`~xjkamp oac`ax}) Pai ~cgx} je ~xjkamp}/ gi vbgmb aifcfalaip vc} jx vc} ijp q}a`/ vgooha mjl~cxa )

Pj ~axejxl pba ljigpjxgif/ ^cxpiax}^xj~~ax ci` pba Gi}~xccd~qip bcua `aujpa`}gfigegmcip aiaxfga} pj pba `auaoj~laip je c ~xjea}}gjico }pci`cx` ejx mgpg{ai aifcfalaippbcp eqimpgji} c} c xa}acxmb exclavjxd) Pbg} exclavjxd }ap} jqp gi `apcgo pba ~xjea}}gjico}pci`cx` ci` gl~cmp je mgpg{ai aifcfalaip gi j~axcpgjico paxl}) Pba ljigpjxgif g} hagifmcxxga` jqp ijv ci` vgoo ha egig}ba` hw lg`,8>>2) Pbg} mc}a }pq`w g} hc}a` ji pba~xaoglgicxw xa}qop} c} je pba egx}p sqcxpax je 8>>2)

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GG)37) @AUAOJ^GIF XJEA]]GJICO ]PCI@CX@] EJX MGPG[AI AIFCFALAIP/ PBA IAPBAXOCI@]

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>732>

Exjl mj`a je mji`qmp pj lac}qxchoa }pci`cx

Pba mj`a je mji`qmp `auaoj~a` hw ^xjea}}jx Pj~}‗ pacl vc} pba }pcxpgif ~jgip ejx pba~xjea}}gjico }pci`cx` ejx mgpg{ai aifcfalaip pbcp g} q}a` gi pba ljigpjxgif xa}acxmb) Pbamj`a je mji`qmp }pcpa};

F @apaxlgia vbj bc} egico xa}~ji}ghgogpw ci` mjllgp pbg} ~ax}ji jx jxfcig}cpgji pj pba~xjma}})

F Hqgo` c ~xjma}} ~oci gi c`ucima ci` lcda gp ~qhogm) Pxci}~cxaimw je pba xqoa} je pbafcla lcda} pba ~xjma}} pxci}~cxaip ejx auaxwjia ci` ~xjug`a} mocxgpw chjqpar~ampcpgji})

F Dijv ci` ljhgog}a coo }pcdabjo`ax}) Auaxw sqa}pgji `alci`} c }~amgegm pcxfap fxjq~ ci`~j}a} }~amgegm alci`} pj pba xamxqgplaip ci` }aoampgji je ~cxpgmg~cip})

F Jxfcig}a dijvoa`fa) Oacxi exjl jpbax} ci` j~ai dijvoa`fa pj jpbax}) Aucoqcpa auaxwaifcfalaip ~xjma}})

F

Ha c xaogchoa gipaxojmqpjx)F Mjllqigmcpa moacxow/ cp pba xgfbp ljlaip ci` vgpb q~,pj,`cpa giejxlcpgji)

F Ha moacx chjqp `geeaxaip xjoa} ci` chjqp vbcp vgoo ha `jia ci` vbcp xa}qop} cxa ar~ampa`)

F Gp g} jdcw pj lcda `alci`}) Wjq mci `alci` exjl jpbax} vbcp wjq `alci` exjl wjqx}aoe)

F Cmmjqip ejx vbcp bc} haai `jia) C egppgif eaa`hcmd je xa}qop} ci` `amg}gji} }bjv}xa}~amp pj pba gi~qp je pbj}a giujoua`)

F @ji‗p mji}qop ejx pba }cda je mji}qopcpgji) @ji‗p giujoua mgpg{ai} ejx oafgpglcmw je pba`amg}gji) Mji}qopcpgji g} jiow lacigifeqo ge gp mci mjipxghqpa pj pba sqcogpw je pba`amg}gji lcdgif)

^cxpiax}^xj~~ax ci` Gi}~xccd~qip bcua `auaoj~a` pbg} mj`a je mji`qmp gipj c ljxa`apcgoa` ci` lac}qxchoa xa}acxmb exclavjxd) Gp mci ha mji}g`axa` c} c }amji` uax}gji je pba ~xjea}}gjico }pci`cx` ejx mgpg{ai aifcfalaip) Pba xa}acxmb exclavjxd mji}g}p} je =1 mbcxcmpaxg}pgm} pbcp cxa ljxa jx oa}} c~~cxaip gi mgpg{ai aifcfalaip ~xjma}}a}) Pbaxa}acxmb exclavjxd pbq} ~xjug`a} c pjjo pj ‟}mjxa“ ci` cicow}a aifcfalaip ~xjma}}a}) Pbaxa}acxmb exclavjxd g} }qllcxg}a` haojv)

Pj }qmma}}eqoow qpgog}a pba mxacpgugpw ci` dijvoa`fa je }jmgapw/ c eav hc}gm mji`gpgji}bcua pj ha lap;

F Pba ~jogmw ~xjhoal cp bci` lq}p bcua c maxpcgi ‟gl~cmp“ ci` ha mji}g`axa` gl~jxpcippj pba ~cxpga} giujoua`)

F Gp g} ci ch}joqpa iama}}gpw pbcp pbaxa cxa ~jogmw j~pgji} gi jx`ax ejx pbj}a giujoua` pj bcuac q}aeqo `g}mq}}gji chjqp pba c~~ogmcpgji} ci` iama}}gpw je pba ~jogmw ci`*jx ~j}}ghoa}joqpgji}) Hw ij laci} mci gp ha c ‟xcma pbcp‗} coxac`w haai xqi)“

F Pbaxa lq}p ha ~jogpgmco ci` c`lgig}pxcpgua mjllgplaip) ^jogpgmgci} ci` c`lgig}pxcpjx}iaa` pj mjllgp pbal}aoua} pj pba `a}gfi/ pba ~xjma}} ci` pba xa}qop} je pba mgpg{aiaifcfalaip ci` ejxlqocpa moacx }qh}pcipgco ~xamji`gpgji})

Pj ha }qmma}}eqo ci` ai}qxa gl~cmp/ pba aifcfalaip ~xjma}} lq}p ha ~xjea}}gjicoowqi`axpcdai) ^xjea}}gjicog}l laci} pbcp;

F ^xjkamp oac`ax} bcua fjj` dijvoa`fa je pba mji`gpgji} laipgjia` chjua)

F ^xjkamp oac`ax} aucoqcpa pba iama}}gpw ci` `a}gxchgogpw je mgpg{ai aifcfalaip ji pba hc}g}je pbg} dijvoa`fa)

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GG)37) @AUAOJ^GIF XJEA]]GJICO ]PCI@CX@] EJX MGPG[AI AIFCFALAIP/ PBA IAPBAXOCI@]

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 323

F ^xjkamp oac`ax} vgoo `j pbagx qplj}p pj ecujqxchow gieoqaima pba mji`gpgji} ejx }qmma}}eqomgpg{ai aifcfalaip)

F ^xjkamp oac`ax} vgoo `aoguax pcgojx,lc`a ~xjma}} `a}gfi} pbcp cxa c`kq}pa` pj pba }~amgegmpxcgp} je pba ~jogmw g}}qa cp bci`)

F

^cxpgmg~cip} gi pba aifcfalaip ~xjma}} bcua moacx/ qi`ax}pci`choa ci` jhkampgua}qh}pcipgco giejxlcpgji cp pbagx `g}~j}co)

F ^xjkamp oac`ax} ci` fjuaxilaip oac`ax} lcicfa pba ar~ampcpgji} je ~cxpgmg~cip}) Pbawar~ocgi pj ~cxpgmg~cip} arcmpow vbcp pbagx gi~qp ci` gieoqaima aipcgo}/ ci` pbaw cmmjqipejx vbcp bc~~ai} vgpb pba xa}qop} je pba mgpg{ai aifcfalaip)

Moacx gi}gfbp gipj pba gl~cmp je mgpg{ai aifcfalaip 

Pba ~xjje je pba ~q``gif g} gi pba acpgif) Mci gp ha ~xjuai pbcp ~xjea}}gjicog}l ci`lc`a,pj,lac}qxa ~xjma}}a} xacoow lcda c `geeaxaima pj pba sqcogpw je pba xa}qop} je mgpg{aiaifcfalaip: Pj ci}vax pbg} sqa}pgji/ pba gl~cmp je mgpg{ai aifcfalaip bc} haai lc`a

lac}qxchoa pbxjqfb pba xa}acxmb exclavjxd) C `g}pgimpgji g} lc`a hapvaai }qh}pcima ci`~xjma}} gl~cmp} ci` jhkampgua ci` }qhkampgua gl~cmp}) Ci` c mjlhgicpgji je pba}a wgao`}ejqx pw~a} je gl~cmp "}aa pchoa haojv')

Ejqx pw~a} je gl~cmp je mgpg{ai aifcfalaip 

3) ]qh}pcipgua,jhkampgua gl~cmp;

F Mgpg{ai aifcfalaip wgao`} q}aeqo gi~qp exjl ~cxpgmg~cip}) Q}aeqo laci} vgpbgi pba~jogmw j~pgji}/ eac}ghoa ci` mxacpgua)

F Q}aeqo gi~qp exjl ~cxpgmg~cip} g} gi ~xcmpgma ijpgmachoa gi pba sqcogpcpgua gl~xjualaip

je ug}gji/ c vbgpa ~c~ax/ c ~jogmw ~oci jx c `xcep `amg}gji)8) ]qh}pcipgua,}qhkampgua gl~cmp;

F ^jogpgmgci}/ ~jogmw lcdax} ci` ~xjea}}gjico} cxa }cpg}ega` vgpb pba }qh}pcipgua xa}qop}je pba mgpg{ai aifcfalaip)

F ^cxpgmg~cip} cxa }cpg}ega` vgpb pba }qh}pcipgua xa}qop} je pba mgpg{ai aifcfalaip "pbawxamjfig}a pba xa}qop')

=) ^xjma}},xaocpa`,jhkampgua gl~cmp;

F Mgpg{ai aifcfalaip xacmba} c ocxfa iqlhax je }pcdabjo`ax}) Pbg} fxjq~ g}xa~xa}aipcpgua je pba aipgxa ~j~qocpgji pbcp bc} c xaco }pcda gi pba ~xjhoal cp bci`)

F Pbaxa g} }q~~jxp gi }jmgapw ejx pba ~jogmw ~oci jx `xcep `amg}gji cp bci`)

Pchoa 37)3) Lc~~gif ejqx `glai}gji} je pba gl~cmp je mgpg{ai aifcfalaip 

Jhkampgua ]qhkampgua

]qh}pcipgua Q}aeqo gi~qp exjl ~cxpgmg~cip})]qh}pcipgua aixgmblaip je pba ~xj~j}a` ~jogmw)

]cpg}ecmpgji je ~jogpgmgci}/ ~jogmw vjxdax} ci`~xjea}}gjico} gi xaocpgji pj }qh}pcipgua xa}qop})]cpg}ecmpgji je ~cxpgmg~cip} gi xaocpgji pj }qh}pcipguaxa}qop})

^xjma}},xaocpa` Giujoualaip je }pcdabjo`ax} gi pba ~jogmw ~xjma}})]jmgapco }q~~jxp)Cmmaoaxcpgji je pba ~jogmw ~xjma}})

]cpg}ecmpgji je ~jogpgmgci}/ ~jogmw vjxdax} ci`~xjea}}gjico} gi xaocpgji pj pba ~xjma}})]cpg}ecmpgji je ~jogpgmgci}/ ~jogmw vjxdax} ci`~xjea}}gjico} gi xaocpgji pj pba ~xjma}})

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GG)37) @AUAOJ^GIF XJEA]]GJICO ]PCI@CX@] EJX MGPG[AI AIFCFALAIP/ PBA IAPBAXOCI@]

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7328

F Xa`qmpgji je pba pgla pba aipgxa ~jogmw ~xjma}} vgoo pcda ci` pba pjpco `amg}gji lcdgifmj}p}/ c} c mji}asqaima je c xa`qmpgji je ejxlco ~cxpgmg~cpgji ci` c~~aco})

0) ^xjma}},xaocpa`,}qhkampgua gl~cmp;

F ^jogpgmgci}/ ~jogmw lcdax} ci` ~xjea}}gjico} cxa }cpg}ega` vgpb pba ~xjma}} je mgpg{ai

aifcfalaip)F ^cxpgmg~cip} cxa }cpg}ega` vgpb pba ~xjma}} je mgpg{ai aifcfalaip)

^xjea}}gjicog}l ~cw} jee; Xa}qop} exjl =5 @qpmb mc}a}

Gi pba }amji`cxw cicow}g}/ =5 ~c}p arcl~oa} je mgpg{ai aifcfalaip vaxa }mjxa` ji coopba mbcxcmpaxg}pgm} je pba xa}acxmb exclavjxd) ]pcpg}pgmco cicow}a} vaxa mji`qmpa` ji pbaaeeamp} je ~xjea}}gjicog}l ji gl~cmp) Pba gigpgco xa}qop} cxa ~xjlg}gif)

 C ~xjea}}gjico c~~xjcmb vjxd}/ a}~amgcoow ge pba hc}gm mji`gpgji} cxa ecujqxchoa

C ~xjea}}gjico c~~xjcmb c~~acx} pj oac` pj happax gl~cmp je mgpg{ai aifcfalaip) Pba

ljxa pba }pci`cx`} ejx ~xjea}}gjicog}l cxa lap/ pba bgfbax pba }mjxa} je }qhkampgua ci`jhkampgua aeeamp}) Ci gl~jxpcip iqcima g} pbcp pbg} ~cxpgmqocxow pxqa gi mc}a je vbaxa~xamji`gpgji} cxa ecujqxchoa) Ge/ ejx arcl~oa/ pba ~jogmw j~pgji} cxa oglgpa`/ jxmjllgplaip exjl pba ~jogpgmco oauao g} ojv/ pba aeeamp je c ~xjea}}gjico c~~xjcmb pjvcx`}gl~cmp vgoo ha mji}g`axchow ojvax)

Fjj` mjllqigmcpgji g} mxqmgco

Fjj` mjllqigmcpgji oac`} pj fxacpax gl~cmp) ^cxpgmg~cip} cxa ljxa }cpg}ega` vgpb pba~xjma}} ci` pba xa}qop} ge pbaxa g} moacx mjllqigmcpgji chjqp pba gieoqaima ~cxpgmg~cip}bcua/ ge vbcp bc~~ai} vgpb xa}qop} g} moacxow cmmjqipa` ejx) Co}j/ }q~~jxp exjl pba

mjllqigpw ejx pba `amg}gji egicoow pcdai vgoo/ gi faiaxco/ ha fxacpax)

^xjea}}gjico ~xjma}}a} vjxd

Ge ~xjkamp oac`ax} ai}qxa pbcp pba ~xjma}} g} lc`a,pj,lac}qxa pj pba ~xjhoal cp bci`/coo pbj}a giujoua` cxa ljxa }cpg}ega` vgpb xa}qop}) ]q~~jxp exjl }jmgapw ejx pba }joqpgji}vgoo ha fxacpax/ gi cmmjx`cima vgpb pba arpaip pj vbgmb pba ~xjma}} g} lc`a,pj,lac}qxa)

 C`lgig}pxcpgji ci` xa~xa}aipcpgua} ~ocw ci gl~jxpcip xjoa

Je coo ~xamji`gpgji}/ ~jogpgmco mjllgplaip ~cxpgmqocxow }pci`} jqp) Gl~cmp g} faiaxcoowfxacpax gi ~xjma}}a} vbaxa xa}~ji}ghoa ~jogpgmgci} cxa }q~~jxpgua je mgpg{ai aifcfalaip)Pbg} g} asqcoow pxqa ge pba}a ~jogpgmgci} cxa ug}ghoa pj ~cxpgmg~cip} `qxgif pba ~xjma}} ci`j~axcpa c} c qigp pj pba jqp}g`a vjxo`)

Pchoa 37)8) @auaoj~gif }pci`cx`} ejx mgpg{ai aifcfalaip; Daw mbcxcmpaxg}pgm}

Mj}p} i)c)

Xg}d} Pba ocmd je c mjllji }pci`cx` ejx c}}a}}gif pba sqcogpw je pba a}gfi ci` aramqpgji je mgpg{ai aifcfalaip ~xjma}}a})Ij moacx lac}qxa je pba gl~cmp je mgpg{ai aifcfalaip ji `amg}gji,lcdgif)

Haiaegp} Bgfbax ~xjea}}gjico }pci`cx`} gi ~qhogm aifcfalaip ai}qxa fxacpax gl~cmp) Pba bgfbax pba ~xjea}}gjico }pci`cx`} cmbgaua`/ pba bgfbax pba }mjxa} ejx pba }qhkampgua ci` jhkampgua aeeamp} je pba aifcfalaip ~xjma}}a})

Gimoq}gji i)c)

Aucoqcpgji Pba ~xjkamp gimoq`a} pba gi,`a~pb aucoqcpgji je }auai ~xjkamp} ci` c sqcipgpcpgua xaugav/ ugc c vah,hc}a` sqa}pgjiicgxa/je }auaxco bqi`xa` ~xjkamp oac`ax}) Egicoow/ pai ~cgx} je ~xjkamp}/ gi vbgmb aifcfalaip vc} jx vc} ijp q}a`/vgoo ha mjl~cxa`)

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GG)37) @AUAOJ^GIF XJEA]]GJICO ]PCI@CX@] EJX MGPG[AI AIFCFALAIP/ PBA IAPBAXOCI@]

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 32=

Giua}pgif gi ~xjea}}gjico }pci`cx`}

Gl~jxpcip }pa~} bcua haai pcdai gi pba ejxlqocpgji ci` aucoqcpgji je c ~xjea}}gjico}pci`cx` ejx mgpg{ai aifcfalaip) ^xjea}}gjicog}l ci` lc`a,pj,lac}qxa ~xjma}}a}mji}pgpqpa ci jifjgif ~xjma}} je gl~oalaipcpgji/ dijvoa`fa fcpbaxgif/ aucoqcpgji ci`

c`kq}plaip) Pba cgl g} ijp pj xacmb ‟~axeampgji“ gi mgpg{ai aifcfalaip/ hqp pj a}pchog}b~xjea}}gjico }pci`cx`} ejx pba}a ~xjma}}a}) ]qmb }pci`cx`} cxa `wiclgm/ iauax ‟egig}ba`“ci` `alci` mji}pcip cppaipgji)

Pba Gi}~xccd~qip bc} g`aipgega` }auaxco daw ~jgip} ejx eqxpbax }pci`cx`g}cpgji pjfqcxcipaa ~xjfxa}};

F Ci gl~jxpcip mji`gpgji g} pbcp ~jogmw vjxdax} ci` ~xjkamp oac`ax} mci lcda q}a je cijuaxcxmbgif maipxa je ar~axpg}a pbcp ~xjug`a} c`ugma ji bjv pj }bc~a pba ~xjma}} je mgpg{ai aifcfalaip ci` }q~~jxp} pba aochjxcpgji pbaxaje)

F Lgiglql mji`gpgji} gi pba ~xjea}}gjico }pci`cx` jeeax mji`gpgji} ejx }qmma}}eqo mgpg{aiaifcfalaip/ hqp ij fqcxcipaa}) Hqgo`gif c ‟mjooampgua laljxw“ mji}g}pgif je pxga` ci`

pxq}pa` lapbj`} ci` ha}p ~xcmpgma} g} a}}aipgco)

F Pj a}pchog}b ci juaxugav je pba}a ha}p ~xcmpgma}/ Gi}~xccd~qip vgoo mji`qmp ci jifjgifljigpjxgif je mgpg{ai aifcfalaip icpgjivg`a) Ljigpjxgif vgoo gimoq`a bjv ~jogpgmgci}ci` ~jogmw vjxdax} pxacp mgpg{ai} ci` vbcp mgpg{ai aifcfalaip bc} mjipxghqpa` pj pbasqcogpw je pba amg}gji lcdgif)

F Mgpg{ai} }bjqo` ha bao~a` pj mjipxghqpa pj pba aifcfalaip ~xjma}} gi pba ha}p vcw~j}}ghoa) Pj pbg} aeeamp/ hq`fap }bjqo` ha coojmcpa` ji pba hc}g} je moacx mxgpaxgc ejx~xj~j}co} ejx eqxpbax xa}acxmb jx eqxpbax aochjxcpgji je pba copaxicpgua} pbcp mgpg{ai}~xj~j}a) Gi pbg} vcw/ pba gl~jxpcima je mgpg{ai aifcfalaip g} lc`a ug}ghoa/ ci` gi~qp g}

ejoojva` q~ }pxcgfbp cvcw)F Aucoqcpgji }bjqo` ha mji`qmpa` xafqocxow/ vgpb c xa~jxp pj ~cxogclaip)

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

321

^CXP GG 

Mbc~pax 8>

Hqgo`gif Fjuaxilaip‗} Mc~cmgpwpj Aifcfa Mgpg{ai}/ Qigpa` Dgif`jl

hwGci Kjbi}ji/ Lgig}pxw je Kq}pgma/ Qigpa` Dgif`jl

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GG)8>) HQGO@GIF FJUAXILAIP‗] MC^CMGPW PJ AIFCFA MGPG[AI]/ QIGPA@ DGIF@JL

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7325

Gipxj`qmpgji

Bgfb,sqcogpw gimoq}gua ~qhogm aifcfalaip g} gl~jxpcip gi c lj`axi xa~xa}aipcpgua`aljmxcmw) Aifcfgif ci` al~jvaxgif mgpg{ai} pj hamjla giujoua` gi `amg}gji lcdgif ijpjiow mjipxghqpa} pj happax ~jogmw jqpmjla} ci` gl~xjua` ~qhogm }axugma} hw pc~~gifxa}axujgx} je ar~axgaima ci` mxacpgugpw hqp/ ji c ljxa eqi`claipco oauao/ co}j bao~} hqgo`mgugm mc~cmgpw ci` pxq}p gi fjuaxilaip)

Bjvauax/ QD mgpg{ai} cxa ijp covcw} aeeampguaow aifcfa` cxjqi` g}}qa} pbaw mcxachjqp) Ejx gi}pcima/ pba ejqxpb   Cq`gp je ^jogpgmco Aifcfalaip "8>>6'3 mji`qmpa` hw pba

Aoampjxco Mjllg}}gji ci` pba Bci}cx` ]jmgapw xauacoa` pbcp vbgoa cxjqi` 6>! je Hxgpg}bmgpg{ai} vg}b pj bcua }cw gi bjv pba mjqipxw g} xqi/ oa}} pbci =>! haogaua pbaw mqxxaipow `j)Vbgoa ~aj~oa `ji‗p iama}}cxgow vcip pj aifcfa vgpb pba fjuaxilaip coo pba pgla/ pbaw `jvcip pj dijv pbcp pbaw mjqo` ha giujoua` }bjqo` pbaw vg}b pj)

Pba  Cq`gp co}j }bjva` pbcp lciw mgpg{ai} eaao pbaw `ji‗p bcua pba dijvoa`fa ci`}dgoo} xasqgxa` pj ha choa pj ~cxpgmg~cpa aeeampguaow "jiow =7! haogaua pbaw `j'/ jx pbcp pbagxgiujoualaip vjqo` lcda c `geeaxaima pj ~jogmw jqpmjla} "jiow ==! haogaua gp vgoo')

Pba ]mgaimavg}a; ^qhogm @gcojfqa Xa}acxmb ci` ]mj~gif ]pq`w "8>>5' g`aipgega` jpbaxmbcooaifa} jx hcxxgax} pj giujougif pba ~qhogm hw mciuc}}gif pba ugav} je mgugo }axucip}/~xjea}}gjico ~xcmpgpgjiax} ci` cmc`algm}) Ejx ~qhogm jeegmgco}/ pba}a gimoq`a` ocmd je pgla/

hq`fap mji}pxcgip}/ gi}qeegmgaip dijvoa`fa ci` }dgoo}/ ocmd je mjieg`aima/ xa}g}pcima pjmbcifa cmxj}} pba mgugo }axugma ci` `geegmqopga} c}}jmgcpa` vgpb vagfbpgif ci` xamjimgogif~qhogm/ }pcdabjo`ax/ ar~axp ci` Lgig}pax‗} ugav})

Jpbax ecmpjx} lcw oglgp pba chgogpw je jeegmgco} pj aeeampguaow aifcfa pba ~qhogm) Jia je pba}a g} ecgoqxa pj `auaoj~ }pxcpafgm juax}gfbp je lqopg~oa ~cxpgmg~cpgji araxmg}a} ci` pbq}g`aipgew fc~} ci` aoglgicpa ciw juaxoc~}) Pbg} ocmd je mj,jx`gicpgji oglgp} pba j~~jxpqigpwejx }bcxa` oacxigif ci` mci mjipxghqpa pj ~qhogm mwigmg}l ci` ‟mji}qopcpgji ecpgfqa“)

Lciw ~qhogm }axucip} cxa qicvcxa je pba xcifa je ~qhogm aifcfalaip }q~~jxp pjjo}cucgochoa/ ci` `j ijp dijv vbaxa pj pqxi ejx bao~) Aifcfalaip araxmg}a} cxa }ao`jl

ejxlcoow aucoqcpa`/ arcl~oa} je fjj` ci` hc` ~xcmpgma cxa ijp mc~pqxa` ci` `g}}algicpa`/ci` }dgoo} ci` ar~axgaima cxa oj}p c} daw }pcee lalhax} ljua ji)

Hqp gp g} hw ij laci} coo `jjl ci` fojjl) Gi xamaip pgla}/ ~qhogm aifcfalaip bc}ljua` q~ pba ~jogpgmco cfai`c/ ci` jeegmgco} gimxac}gifow xamjfig}a pba gl~jxpcima je giujougif pba ~qhogm gi `amg}gji} pbcp ceeamp pbal/ gi vcw} pbcp cxa }ai}gpgua pj pbagx~cxpgmqocx iaa`})

Pba ^xgla Lgig}pax‗} mjllgplaip pj xagiugfjxcpa pba `aljmxcmw hw ‟mbcifgif pba vcwfjuaxilaip `ja} hq}gia}}“ g} }ap jqp gi pba Fjuaxicima je Hxgpcgi Fxaai ^c~ax/ ~qhog}ba` gi Kqow 8>>6)8 Jia je pba lcgi mbcooaifa} fjgif ejxvcx` g} pj ~qp pba bgfb,oauao ~jogpgmcogl~axcpgua} gipj cmpgji hw ~xjug`gif mgpg{ai} ci` ~qhogm jeegmgco} vgpb pba j~~jxpqigpga}/

aimjqxcfalaip/ }dgoo} ci` ~xcmpgmco }q~~jxp pbaw iaa` pj aifcfa gi lacigifeqo `gcojfqa)Pba }ampgji} pbcp ejoojv bgfbogfbp arcl~oa} je }jla je pba giijucpgua vjxd qi`axvcw pjbao~ c``xa}} pba hcxxgax} pj ~cxpgmg~cpgji jqpogia` chjua)

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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GG)8>) HQGO@GIF FJUAXILAIP‗] MC^CMGPW PJ AIFCFA MGPG[AI]/ QIGPA@ DGIF@JL

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 326

Hqgo`gif mc~cmgpw gi jeegmgco}

Pba ]mgaimavg}a xa~jxp bgfbogfbpa` pba iaa` pj }q~~jxp ~jogmw lcdax} cmxj}}

fjuaxilaip pj g`aipgew vbai ci` bjv pj mji}qop/ ci` bjv pj mjllg}}gji/ ljigpjx ci`aucoqcpa ~qhogm aifcfalaip araxmg}a}) Pba daw xa}jqxma jx }q~~jxp }jqfbp hw xa}~ji`aip}vc} cmma}} pj jpbax ~aj~oa ci` pbagx dijvoa`fa/ vgpb pba a}pchog}blaip je ~aax fxjq~}ci` jia,pj,jia laipjxgif moacxow ecujqxa`)

Pba @aljmxcpgm Aifcfalaip Hxcimb je pba Lgig}pxw je Kq}pgma `auaoj~a` }auaxco~xjfxclla} ci` gigpgcpgua} gi `gxamp xa}~ji}a pj pba}a egi`gif})

Jia je pba}a vc} c ‟Mjllqigpw je ^xcmpgma“ ejx ~qhogm aifcfalaip ” c iapvjxd`a}gfia` pj bao~ ~jogmw,lcdax} vgpbgi maipxco fjuaxilaip lcda mjipcmp ci`mjllqigmcpa vgpb acmb jpbax) Xafqocx laapgif} ci` auaip} }cpg}ew pba iaa` ejx ecma,pj,

ecma iapvjxdgif ci` exasqaip a,lcgo hqooapgi} ai}qxa lalhax} cxa cvcxa je giijucpgji}/ha}p ~xcmpgma ci` pxcgigif j~~jxpqigpga} gi pba ~qhogm aifcfalaip egao`)

]auaxco xa}jqxma} vaxa `auaoj~a` pj ~xjug`a jeegmgco} vgpb c }jqxma je ~xcmpgmco bao~ci` c`ugma) Jia je pba}a g} ^aj~oa ci` ^cxpgmg~cpgji)iap "vvv)~aj~oaci`~cxpgmg~cpgji)iap'/ci giijucpgua jiogia pjjo `a}gfia` pj c}}g}p ciwjia vbj vg}ba} pj pcda c mjoochjxcpguac~~xjcmb pj `auaoj~gif g`ac} ci`*jx ~qhogm ~jogmw) Pba }gpa eacpqxa} ci gipaxcmpgua pjjopj bao~ q}ax} mbjj}a pba ha}p ~cxpgmg~cpgji lapbj` hc}a` ji pbagx }~amgegm mgxmql}pcima}/cojif vgpb mjl~xabai}gua lapbj`} ci` mc}a }pq`w `cpchc}a} ci` ci ‟C}d ci Ar~axp“eqimpgji)

Pba Lgig}pxw je Kq}pgma co}j xa}~ji`a` pj pba mcoo ejx jia,pj,jia }q~~jxp pj bao~

jeegmgco} icugfcpa pbxjqfb pba ~xjma}} lc{a ci` g`aipgew pba c~~xj~xgcpa aifcfalaippjjo}/ hw ocqimbgif pba ‟^cxpgmg~cpgji ^cxpiax}“ gigpgcpgua gi 8>>6) ^cxpgmg~cpgji ^cxpiax}/vbgmb g} mqxxaipow gi gp} ~gojp ~bc}a/ jeeax} ~jogmw pacl} cmxj}} pba QD pba j~~jxpqigpw pjcmma}} exaa/ ha}~jda mjcmbgif }q~~jxp exjl ar~axp ~cxpgmg~cpgji ~xcmpgpgjiax} gi ~ociigif/`a}gfigif/ `aoguaxgif ci` aucoqcpgif ~qhogm aifcfalaip araxmg}a})

Xcpbax pbci pba ar~axp} pcdgif pba oac`/ pba fjco g} pj a`qmcpa ci` al~jvax ~jogmwpacl} }j pbaw bcua pba }dgoo} ci` mjieg`aima pj xqi pbagx jvi aifcfalaip araxmg}a} ci``g}}algicpa pba}a }dgoo} pbxjqfbjqp pbagx jxfcig}cpgji}) Pba gigpgco xa}~ji}a bc} haaiaimjqxcfgif/ vgpb ~jogmw pacl} cmxj}} pba QD }aadgif bao~ pj aifcfa pba ~qhogm ji c`guax}a xcifa je g}}qa} gimoq`gif ~xj`qmpgji je ci asqcogpw }mbala ejx `g}choa` ~aj~oa/`amg`gif vbj }bjqo` hacx pba mj}p} je ciglco bacopb g}}qa} "gimoq`gif Ejjp ci` Ljqpb@g}ac}a'/ ci` iav xgfbp} ci` xa}~ji}ghgogpga} ejx mgpg{ai})

Pchoa 8>)3) Hqgo`gif mc~cmgpw ejx aifcfalaip; Daw mbcxcmpaxg}pgm}

Mj}p} i)c)

Xg}d} Aifcfalaip araxmg}a} cxa }ao`jl ejxlcoow aucoqcpa`/ arcl~oa} je fjj` ci` hc` ~xcmpgma cxa ijp mc~pqxa` ci``g}}algicpa`/ ci` }dgoo} ci` ar~axgaima cxa oj}p c} daw }pcee lalhax} ljua ji)

Haiaegp} Jiogia xa}jqxma}/ gi,}axugma pxcgigif/ cmma}} pj exaa/ ha}~jda mjcmbgif }q~~jxp exjl ar~axp ~cxpgmg~cpgji ~xcmpgpgjiax}/

ecma,pj,ecma iapvjxdgif ci` a,lcgo hqooapgi} ai}qxa ~qhogm }axucip} cxa happax asqg~~a` pj aifcfa vgpb pba ~qhogm) C} c xa}qop/ ~qhogm }axucip} cxa happax choa pj g`aipgew vbai ci` bjv pj mji}qop/ bjv pj mjllg}}gji/ ljigpjx ci` aucoqcpa~qhogm aifcfalaip araxmg}a})

Gimoq}gji ]pxjif aug`aima arg}p} pj }qffa}p pbcp lciw mgpg{ai} ” ~cxpgmqocxow pbj}a exjl }jmgcoow armoq`a` jx `g}c`ucipcfa`fxjq~} ” eaao pbaw ocmd pba dijvoa`fa/ }dgoo} jx mjieg`aima pj ~cxpgmg~cpa gi ~qhogm aifcfalaip araxmg}a}/ jx ~jogpgmcocmpgugpga} ljxa faiaxcoow) Mji}asqaipow/ c iqlhax je gigpgcpgua} cxa qi`axvcw pj q~,}dgoo/ aimjqxcfa ci` al~jvax mgpg{ai} pj ~cxpgmg~cpa/ ci` `alw}pgew ~jogpgmco ~xjma}}a} hw lcdgif pbal ecx ljxa cmma}}ghoa ci` ‟q}ax exgai`ow“)

Aucoqcpgji i)c)

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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GG)8>) HQGO@GIF FJUAXILAIP‗] MC^CMGPW PJ AIFCFA MGPG[AI]/ QIGPA@ DGIF@JL

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7322

Giijucpgua q}a je lj`axi pambijojfw ejx happax mgpg{ai,fjuaxilaip xaocpgji}

Giijucpgua q}a je lj`axi pambijojfw pj aimjqxcfa pba ~qhogm pj fap giujoua` ci`gl~xjua pba mgpg{ai,fjuaxilaip xaocpgji}bg~ g} c xajmmqxxgif pbala pbcp g} ar~ojxa`eqxpbax gi pba ejoojvgif }ampgji}) Pba @gfgpco @gcojfqa} ~xjkamp/ eqi`a` hw pba Lgig}pxw je 

 Kq}pgma ci` qi`axpcdai hw pba Bci}cx` ]jmgapw/ cgl} pj ~xjljpa cvcxaia}} je ci` gimxac}ajiogia aifcfalaip }dgoo} ci` pambigsqa} cmxj}} maipxco fjuaxilaip)

Pbg} gigpgcpgua giua}pgfcpa} pba q}a je jiogia pambijojfga} }qmb c} hojf}/ vahmbcp} ci`ejxql} pj ~xjljpa `gcojfqa hapvaai maipxco fjuaxilaip ci` pba ~qhogm) Arcl~oa} bcuagimoq`a` vahmbcp} ci` hojf} hw Lgig}pax}/ ci` ci ji,ogia `g}mq}}gji ejxql ji pbaj~aiia}} je eclgow mjqxp}) Pba lj}p xamaip xa~jxp/ ~qhog}ba` gi ]a~palhax 8>>6"vvv)`gfgpco`gcojfqa})jxf)qd*}amji`xa~jxp' mjipcgia` c }ap je xamjllai`cpgji} ejx maipxcofjuaxilaip gi xaocpgji pj gp} jiogia aifcfalaip }pxcpafw/ hc}a` ji 30 mc}a }pq`ga} exjlcmxj}} fjuaxilaip cfaimga}/ a~cxplaip} ci` lgig}paxgco jeegma})

Pba Maipxco Jeegma je Giejxlcpgji "MJG' jeeax} mji}qopcimw }q~~jxp ci` c`ugma pj coo

fjuaxilaip `a~cxplaip} ci` bc} arpai}gua ar~axgaima gi vjxdgif ji `aoghaxcpgua~xjkamp}) Pba}a xcifa exjl ocxfa,}mcoa mgpg{ai }qllgp} pj lqmb }lcooax mgpg{ai} kqxga} ci`xamjiuaia` vjxd}bj~}/ c} ~cxp je c ejxlco mji}qopcpgji jx c} c }pci`cojia ~xjkamp) MJG g}mqxxaipow vjxdgif ji c fqg`a pj `aoghaxcpgua pambigsqa} ci` pba daw ~xgimg~oa} pbcp }bjqo`qi`ax~gi pbal/ pj }q~~jxp fjuaxilaip ~xcmpgpgjiax}/ ci` cmpguaow }aad} pj j~pglg}adijvoa`fa }bcxgif ci` ar~axgaima hapvaai pba `a~cxplaip} vgpb vbgmb gp vjxd})

Pba Icpgjico ]mbjjo je Fjuaxilaip "I]F' "vvv)icpgjico}mbjjo)jxf)qd' ~xjug`a} c xcifa je pxcgigif mjqx}a} }~amgegmcoow `a}gfia` pj laap pba iaa`} je fjuaxilaip ~jogmw,lcdax}/gimoq`gif aifcfalaip ci` mjllqigmcpgji }dgoo} ci` }dgoo} ejx vjxdgif vgpb daw }pcdabjo`ax}ci` gi}pgpqpgji}) Pba ]q}pcgichoa @auaoj~laip Mjllg}}gji "]@M' g} mqxxaipow vjxdgif moj}aow

vgpb I]F pj `auaoj~ iav ~qhogm aifcfalaip mjqx}a} ci` ai}qxa pbaxa g} c mji}g}paip ci` kjgia`,q~ c~~xjcmb pj aifcfalaip cmxj}} coo xaocpa` mjqx}a}) Pbg} g} ~cxp je pba ]@M‗} vjxd pj}aa ci gi}pgpqpgjico }bgep gi bjv aifcfalaip g} mji}g`axa` ci` `aoguaxa` cmxj}} pba mgugo}axugma/ gi ogia vgpb ^xgla Lgig}pax Fjx`ji Hxjvi‗} ug}gji ejx c ‟iav pw~a je ~jogpgm}“)

Vjxd g} co}j mqxxaipow qi`axvcw pj gl~xjua pba Fjuaxilaip‗} Mj`a je ^xcmpgma jiMji}qopcpgji "egx}p ~qhog}ba` gi 8>>3')= Laapgif} bcua haai bao` cmxj}} pba QD/ c} vaoo c}ci jiogia `g}mq}}gji ejxql/ pj fgua pba ~qhogm pba j~~jxpqigpw pj }bcxa pbagx ugav} ji bjvpba Fjuaxilaip mji}qop} ci` vbaxa gl~xjualaip} mjqo` ha lc`a) Pba iav Mj`a vgooejxl ci gl~jxpcip ~cxp je ci juaxcoo c~~xjcmb pj aifcfalaip ci` vgoo ha cmmjl~ciga` hwljxa ci` happax fqg`cima ji xacmbgif `geeaxaip }ampjx} je }jmgapw/ gl~xjua` juax}gfbpeqimpgji} ci` happax }q~~jxp lambcig}l})

Pba iaa` ejx fjuaxilaip pj c`j~p c ljxa ‟kjgia` q~“ c~~xjcmb pj ~qhogm aifcfalaipci` ai}qxa daw oa}}ji} cxa mc~pqxa` ci` }bcxa` g} vaoo dijvi) Gi xa}~ji}a/ }auaxcovah}gpa} bcua haai `auaoj~a` pj ~xjug`a ‟jia,}pj~,}bj~}“ ejx ucxgjq} c}~amp} je ~qhogmaifcfalaip) Pba}a gimoq`a pba ‟^jogmw Bqh“ "vvv)~jogmwbqh)fju)qd' vbgmb gimoq`a} ogid} pjc xcifa je ~qhogm aifcfalaip pjjodgp}/ ]mgaimavg}a "vvv)}mgaimavg}a)jxf)qd' vbgmb cgl} pj`auaoj~ ~jogmw,lcdax} chgogpw pj aeeampguaow aifcfa pba ~qhogm ji alaxfgif cxac} je }mgaimaci` pambijojfw/ ci` ^cxpgmg~cpgji Vjxd} "vvv)~cxpgmg~cpgjivjxd})jxf)qd'/ c }gifoa cmma}}~jgip ejx giejxlcpgji ji coo c}~amp} je mbgo`xai ci` wjqif ~aj~oa‗} ~cxpgmg~cpgji) Gi c

}glgocx uagi/ pba Mjllg}}gji ejx ^cpgaip ci` ^qhogm Giujoualaip gi Bacopb/ ci gi`a~ai`aip~qhogm hj`w }~ji}jxa` hw pba @a~cxplaip je Bacopb/ vc} a}pchog}ba` gi 8>>= pj ai}qxa pba~qhogm g} giujoua` gi `amg}gji,lcdgif chjqp bacopb ci` bacopb }axugma} gi Aifoci`)

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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GG)8>) HQGO@GIF FJUAXILAIP‗] MC^CMGPW PJ AIFCFA MGPG[AI]/ QIGPA@ DGIF@JL

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 327

Hqgo`gif mc~cmgpw gi ~cxpgmg~cpgji ~xcmpgpgjiax}

‟Pxcgigif pba pxcgiax}“ g} gl~jxpcip pj ai}qxa a`qmcpjx} bcua pba iama}}cxwmjieg`aima/ }dgoo} ci` pjjo} cp pbagx `g}~j}co pj mjiuaw gl~jxpcip `aljmxcpgm ~xgimg~oa} ci`aimjqxcfa }pq`aip} pj hamjla cmpguaow giujoua` gi pba `aljmxcpgm ~xjma}})

Ejx gi}pcima/ pba Aifog}b ]amji`cxw ]mbjjo} C}}jmgcpgji "A]]C' "vvv)}pq`aipujgma)mj)qd'~xjug`a} pxcgigif/ fqg`cima ci` xa}jqxma} `a}gfia` pj }q~~jxp ci` ~xjljpa pba giujoualaipje wjqif ~aj~oa gi `amg}gji,lcdgif ~xjma}}a} cp c ojmco/ icpgjico ci` gipaxicpgjico oauao)Pba `g}pgimpgua eacpqxa g} pbcp A]]C g} c }pq`aip,oa` jxfcig}cpgji/ xqi hw ci` ejx }pq`aip}cfa` 33,37 wacx}) Vgpb }q~~jxp exjl Lgig}pxw je Kq}pgma/ A]]C xamaipow pxgcooa` mgpg{ai}‗ kqxga}gi }mbjjo} "`a}gfia` pj lj`ao c `aljmxcpgm ~xjma}}' ci` xaoac}a` ci jiogia pjjodgp ejx}pq`aip} ci` pacmbax} gi ocpa 8>>6)

C iqlhax je jxfcig}cpgji} bcua c hxjc`ax lci`cpa ci` cppal~p pj hqgo` mc~cmgpwvgpbgi pba ~xgucpa/ mjllqigpw ci` ujoqipcxw }ampjx}/ c} vaoo c} cmxj}} coo oauao} je Fjuaxilaip) Ejx gi}pcima/ GipaxCmp "vvv)gipaxcmpvah)jxf)qd' ” ci coogcima je ~xcmpgpgjiax}/

xa}acxmbax}/ vxgpax} ci` ~jogmw,lcdax} ” q}a} gp} mjlhgia` ar~axgaima ci` gieoqaima pj~xjljpa aeeampgua ~qhogm aifcfalaip ~xcmpgma} pj ~xgucpa/ ~qhogm ci` pbgx` }ampjx~xcmpgpgjiax} ci` cmc`algm}) Pbaw co}j vjxd cojif}g`a vxgpax}/ ~xa}} jx la`gc pbcp vg}b pj~cxpgmg~cpa gi ~gojp gigpgcpgua}/ mjuax jx mjipxghqpa pj `ahcpa ji daw g}}qa})

Giujoua "vvv)giujoua)jxf)qd'/ jia je pba ec}pa}p fxjvgif ‟pbgid pcid}“ gi pba QD/haogaua} pbcp pj`cw‗} mbcooaifa} mci jiow ha lap ge }jmgapw vjxd} pjfapbax pj `auaoj~ }bcxa`}joqpgji} pj }bcxa` ~xjhoal}) Gi c``gpgji pj pbagx arpai}gua xa}acxmb ~xjfxclla/ Giujoua`aoguax} pxcgigif ci` bj}p vjxd}bj~} pcgojxa` pj pba iaa`} je ~xcmpgpgjiax} cmxj}} coo}ampjx}/ ci` ~xjug`a} mji}qopcimw }q~~jxp pj fjuaxilaip/ cmc`algm}/ pba ~xgucpa }ampjxci` gipaxicpgjico jxfcig}cpgji})

C } v a o o c } ~ x j l j p g i f h a } p ~ x c m p g m a / p b a M j i } q o p c p g j i G i } p g p q p a"vvv)mji}qopcpgjigi}pgpqpa)jxf ' jxfcig}a} ~xjea}}gjico iapvjxdgif auaip} ejx ciwjiaaifcfa` gi ~qhogm jx }pcdabjo`ax mji}qopcpgji ci` aimjqxcfa} lalhax}bg~ je pbagxmji}qopcpgji mjllqigpw) Pba Gi}pgpqpa co}j xqi} c uaxw mjl~xabai}gua pxcgigif~xjfxclla/ gimoq`gif mjqx}a} ji aifcfgif pba ‟bcx`,pj,xacmb“/ jo`ax mgpg{ai}/ mbgo`xaici` ecgpb fxjq~})

Hqgo`gif mc~cmgpw gi mgpg{ai}

]pxjif aug`aima arg}p} pj }qffa}p pbcp lciw mgpg{ai} ” ~cxpgmqocxow pbj}a exjl }jmgcoow

armoq`a` jx `g}c`ucipcfa` fxjq~} ” eaao pbaw ocmd pba dijvoa`fa/ }dgoo} jx mjieg`aima pj~cxpgmg~cpa gi ~qhogm aifcfalaip araxmg}a}/ jx ~jogpgmco cmpgugpga} ljxa faiaxcoow)Mji}asqaipow/ c iqlhax je gigpgcpgua} cxa qi`axvcw pj q~,}dgoo/ aimjqxcfa ci` al~jvaxmgpg{ai} pj ~cxpgmg~cpa/ ci` `alw}pgew ~jogpgmco ~xjma}}a} hw lcdgif pbal ecx ljxacmma}}ghoa ci` ‟q}ax exgai`ow“)

Jia je pba}a g} Pcda ^cxp "vvv)pcda~cxp)jxf'/ c ~xjkamp oa` hw pba @a~cxplaip ejxMjllqigpga} ci` Ojmco Fjuaxilaip) Pbg} gigpgcpgua ~xjug`a} ~xjfxclla} je cmpguaoacxigif pj aichoa ~aj~oa pj fcgi pba }dgoo}/ mjieg`aima ci` dijvoa`fa pbaw iaa` pj lcdaci cmpgua mjipxghqpgji pj pbagx mjllqigpga} ci` gieoqaima ~qhogm ~jogmga} ci` }axugma})

Ji 37 Jmpjhax 8>>6/ pba @a~cxplaip ejx Mjllqigpga} ci` Ojmco Fjuaxilaip "MOF'

~qhog}ba` Ci Cmpgji ^oci ejx Mjllqigpw Al~jvaxlaip; Hqgo`gif ji ]qmma}})0 Pba ^oci/ vbgmbvc} ~xj`qma` gi ~cxpiax}bg~ vgpb pba Ojmco Fjuaxilaip C}}jmgcpgji/ }ap jqp 8= cmpgji}

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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GG)8>) HQGO@GIF FJUAXILAIP‗] MC^CMGPW PJ AIFCFA MGPG[AI]/ QIGPA@ DGIF@JL

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>737>

pbcp MOF g} pcdgif pj aichoa ~aj~oa pj ~ocw c ljxa cmpgua xjoa gi pba `amg}gji} pbcp ceeamppbagx mjllqigpga}) Pba}a gimoq`a ^cxpgmg~cpjxw Hq`fapgif ^gojp} gipai`a` pj fgua ojmco~aj~oa }jla }cw juax ~qhogm }~ai`gif gi pbagx mjllqigpga}/ `auaoj~laip je ljxa OjmcoMbcxpax} "ujoqipcxw cfxaalaip} hapvaai Ojmco Cqpbjxgpga} ci` mjllqigpga}'/ lac}qxa} pjal~jvax wjqif ~aj~oa ci` }pxaifpbai pba xjoa je ojmco mjqimgoojx})

Pba Lgig}pxw je Kq}pgma mqxxaipow eqi`} c iqlhax je ~xjkamp} pbxjqfb c `a`gmcpa`‟Giijucpgji Eqi`“/ pj `auaoj~ iav pjjo} pbcp mci ecmgogpcpa ac}w `gcojfqa hapvaai pbafjuaxilaip ci` mgpg{ai}/ ci` hapvaai mgpg{ai} vbj }bcxa pba }cla gipaxa}p} ci` mjimaxi})

Jia arcl~oa g} ‟Egr,lw,]pxaap“ "vvv)egrlw}pxaap)mjl' `auaoj~a` hw lw]jmgapw gi~cxpiax}bg~ vgpb pba Wjqif Ejqi`cpgji) Pbg} jiogia vah,lc~~gif pjjo lcda} gp ac}w ejx~aj~oa pj pcod pj pbagx ojmco cqpbjxgpw ci` jpbax ojmco ~aj~oa chjqp g}}qa} gi pbagxiagfbhjqxbjj`/ xcifgif exjl fxceegpg ci` hcxdgif `jf} pj hxjdai ~cugif }och} ci` }pxaapogfbpgif) Pba pjjo cgl} pj pxci}ejxl pba cmp je xa~jxpgif ecqop}/ pqxigif c ~xgucpa jia,pj,jia~xjma}} gipj c ~qhogm ar~axgaima ci` ojvaxgif hcxxgax} pj mjllqigmcpgji hapvaai ojmco

fjuaxilaip ci` mjllqigpga})]jla gigpgcpgua} xa}~ji` pj c iaa` pj hqgo` mc~cmgpw gi maxpcgi mgpg{ai fxjq~}) Ejx

gi}pcima/ aug`aima }qffa}p} pbcp wjqif ~aj~oa cxa gimxac}gifow `g}aifcfgif exjl ejxlco~jogpgmco ~xjma}}a}/ vgpb pvj jqp je pbxaa 32,80 wacx jo`} mbjj}gif ijp pj ujpa gi pba 8>>1 QDfaiaxco aoampgji ci` 35! je qi`ax,81} ecgogif pj xafg}pax) Pj xauax}a pbg} pxai`/ ci` mc~gpcog}aji pba vgoogifia}} je lciw wjqif ~aj~oa pj fap giujoua` gi ‟}gifoa g}}qa“ mgugm cmpgugpw/ ciqlhax je ~xjkamp} bcua haai }~amgegmcoow `a}gfia` pj fgua wjqif ~aj~oa c ujgma/ ci` happaxasqg~ pbal pj aifcfa gi `gcojfqa vgpb xaoaucip mgugm oac`ax}/ ~jogpgmgci} ci` cqpbjxgpga})

Ejx gi}pcima/ pba Bci}cx` ]jmgapw vjxd} vgpb wjqif ~aj~oa gi }mbjjo} ci` mjooafa}pbxjqfb gp} Mgpg{ai}bg~ A`qmcpgji xjfxclla/ pj a`qmcpa pbal chjqp ~cxogclaipcxw aljmxcmw

ci` `auaoj~ giijucpgua vcw pj giujoua pbal gi ~cxpgmg~cpjxw `aljmxcpgm cmpgugpga})

Jia arcl~oa g} pba Bac`}Q~ jiogia ejxql "vvv)bac`}q~)jxf)qd' vbgmb ~xjug`a} c}~cma ejx wjqif ~aj~oa "33,32 wacx}' pj `g}mq}} ~jogpgmco g}}qa}/ vbgoa `auaoj~gif pbacicow}g}/ iafjpgcpgji ci` `ahcpgif }dgoo} iaa`a` pj ~cxpgmg~cpa gi `aljmxcpgm ~xjma}}a})Pba }gpa co}j ~xjug`a} ~jogpgmgci} vgpb pba j~~jxpqigpw pj aifcfa ci` gipaxcmp vgpb wjqif~aj~oa cxjqi` pj~gmco g}}qa} je pba `cw/ gimoq`gif ‟@j va iaa` c mji}pgpqpgji:“ ‟Vbjhaiaegp} exjl fojhcog}cpgji:“ ci` ‟]bjqo` pba ujpgif cfa ha ojvaxa`:“ C `apcgoa`aucoqcpgji je pba gigpgcpgua xauacoa` pbcp 5>! je qi`ax 32,wacx jo`} }cg` pbaw vaxa ljxaogdaow pj ujpa cepax pcdgif ~cxp)

Pba Xc`gjvcua} ‟Ujgma Gp#“ jiogia ejxql "vvv)xc`gjvcua})mj)qd' aimjqxcfa} wjqif~aj~oa pj hamjla mgpg{ai kjqxicog}p} hw ~xjug gif L^= xamjx`gif dgp} pbcp aichoa pbal pjgipaxugav `amg}gji,lcdax} chjqp g}}qa} je gipaxa}p q}gif vah ~j`mc}p}) ^j`mc}p} cxa pbai~qhog}ba` ji pba Xc`gjvcua} vah}gpa vbaxa pbaw mci ha }bcxa` vgpb c fojhco cq`gaima)Xamaip ~j`mc}p} mjuax c `guax}a xcifa je pj~gm} }qmb c} hqoowgif/ }ljdgif ci` xafqocpgji je  kqid ejj`/ c} vaoo c} wjqif ~aj~oa‗} xa}~ji}a pj iav} gpal} pbcp bcua xamaipow bgp pbabac`ogia})

Hqgo`gif mc~cmgpw gi ~jogpgmgci} ci` ~jogpgmco gi}pgpqpgji}

@aljmxcpgm gi}pgpqpgji} ci` ~xjma}}a} mci }jlapgla} c~~acx ejxlco/ hqxacqmxcpgm/

gl~aiapxchoa/ jee,~qppgif ci` gxxaoaucip) Xamaip }pq`ga} }qffa}p pbcp ‟~jogpgm}“ }qeeax} exjlci glcfa ~xjhoal/ vgpb lciw mgpg{ai} egi`gif gp `geegmqop pj pxq}p jx xaocpa pj ~jogpgmgci} ci`~jogpgmco ~xjma}}a})

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GG)8>) HQGO@GIF FJUAXILAIP‗] MC^CMGPW PJ AIFCFA MGPG[AI]/ QIGPA@ DGIF@JL

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 373

Gi ci cppal~p pj lcda ~cxogclaip ci` ~jogpgmco gi}pgpqpgji} ljxa cmma}}ghoa ci`xaoaucip pj pba ~aj~oa pbaw }axua/ aoampxjigm ci` ljhgoa pambijojfga} cxa gimxac}gifow hagifal~ojwa` pj hxacd `jvi ~axmagua` hcxxgax} ci` gikamp fxacpax glla`gcmw gipj mgpg{ai,fjuaxilaip aifcfalaip)

Ejx gi}pcima pba 3> @jvigif ]pxaap "jeegmgco vah}gpa je pba Hxgpg}b ^xgla Lgi}pax'"vvv)iqlhax3>)fju)qd' ci` ]mjppg}b ^cxogclaip "vvv)}mjppg}b)~cxogclaip)qd ' vah}gpa} ijvcoojv lalhax} je pba ~qhogm pj mxacpa jx }gfi a,~apgpgji}/ vbgmb cxa }qhlgppa`cqpjlcpgmcoow jima pba moj}gif `cpa g} xacmba`) Pbg} giijucpgua q}a je jiogia pambijojfwlcda} ~apgpgji} ci` }q~~jxpgif giejxlcpgji cucgochoa pj c ~jpaipgcoow lqmb vg`axcq`gaima pbci pxc`gpgjico ~c~ax ~apgpgji}/ ci` coojv} fjuaxilaip pj xa}~ji` `gxampow pj}gficpjxga}) Gi pba ]mjppg}b arcl~oa/ acmb a,~apgpgji co}j bc} gp} jvi `g}mq}}gji ejxqlvbaxa gipaxa}pa` ~cxpga} mci `g}mq}} ci` `ahcpa pba g}}qa jiogia/ pbaxahw aimjqxcfgif pbamxacpgji je g}}qa,}~amgegm mjllqigpw ejxql})

Gi c }glgocx uagi/ pba vvv)bacxexjlwjqxl~)mjl vah}gpa/ `a}gfia` ci` j~axcpa` hw

lw]jmgapw/ coojv} mji}pgpqaip} pj ojf pbagx gipaxa}p gi c xcifa je g}}qa} vgpb pbagx Hxgpg}bLalhax je ^cxogclaip "L^') Vbai pba iqlhax je mji}pgpqaip} vbj bcua ar~xa}}a`gipaxa}p gi c ~cxpgmqocx g}}qa xacmba} c ~xa`aegia` oauao/ pbagx L^ g} }aip ci a,lcgo pj}qffa}p }appgif q~ ci a,lcgo mgxmqocpgji og}p ji pbg} pj~gm/ vgpb ogid} pj c g}mq}}gji ejxql)Pbg} xa~xa}aip} pba hafgiigif je c mjiuax}cpgji hapvaai mji}pgpqaip} ci` L^} ci` coojv}L^} pj ljxa ac}gow ‟pcda pba ~qo}a“ je mji}pgpqaip mjimaxi}) Mqxxaipow/ cxjqi`06 >>> lalhax} je pba ~qhogm bcua }gfia` q~ ejx pbg} }axugma/ gi 51> mji}pgpqaimga})

Pba Bci}cx` ]jmgapw xqi} jiogia mji}qopcpgji araxmg}a} ji habcoe je ^cxogclaipcxw]aoamp Mjllgppaa} ci` Coo,^cxpw Fxjq~}/ pbxjqfb pba ‟Paoo^cxogclaip“ vah}gpa"vvv)paoo~cxogclaip)iap ') Lalhax} je pba ~qhogm cxa aimjqxcfa` pj q}a pbg} jiogia ejxql pj

mjipxghqpa pj ci` c}d sqa}pgji} chjqp mqxxaip gisqgxga}/ ci` xa}~ji` pj ~jgip} xcg}a` hwjpbax}) Pba ]aoamp Mjllgppaa ji pba Lj`axig}cpgji je pba Bjq}a je Mjllji}mjllg}}gjia` ci jiogia mji}qopcpgji araxmg}a gi 8>>=/ ci` pba xa}qopgif xa~jxp lc`a ciqlhax je xamjllai`cpgji} gipai`a` pj bao~ pba ~qhogm qi`ax}pci` pba vjxd je ^cxogclaip/ ci` lcda pba Mjllji} ljxa cmma}}ghoa pj gipaxa}pa` ug}gpjx} ci` mgpg{ai}vg}bgif pj ha ljxa giujoua`)

Lciw je pba xamjllai`cpgji} bcua }gima haai gl~oalaipa`/ gimoq`gif c xc`gmcoq~fxc`a je pba Hxgpg}b ~cxogclaipcxw vah}gpa "vvv)~cxogclaip)qd') Cljif jpbax pbgif}/lalhax} je pba ~qhogm mci ijv q}a pba vah}gpa pj }qh}mxgha pj a,lcgo coaxp}/ ugav oguaug`aj ci` cq`gj eaa`} ejx `ahcpa} ci` mjllgppaa ~xjmaa`gif}/ cmma}} giejxlcpgji chjqp

ojhhwgif ci` ~apgpgjigif ci` mjipcmp pbagx L^)

Pba Bci}cx` ]jmgapw co}j ~xj`qma exaa giejxlcpgji ~cmd} `a}gfia` pj bao~ pacmbax}/}pq`aip} ci` aoampa` xa~xa}aipcpgua} lcda }mbjjo ug}gp} c} gipaxa}pgif ci` ~xj`qmpgua c}~j}}ghoa)1 @geeaxaip uax}gji} je pba ~cmd bcua haai `auaoj~a` ejx lalhax} je pba Aifog}b/]mjppg}b ci` Aqxj~aci ^cxogclaip ci` C}}alhow lalhax} cp pba Icpgjico C}}alhow ejxVcoa}/ gimoq`gif pxci}ocpgji} gi Fcaogm ci` Vao}b)

Ijpa}

3) ]aa;vvv)bci}cx`}jmgapw)jxf)qd*hojf}*~cxogclaipZci`Zfjuaxilaip*~cfa}*cq`gp,je,~jogpgmco,aifcfalaip)c}~r)

8) ]aa; vvv)kq}pgma)fju)qd*~qhogmcpgji}*fjuaxicimajehxgpcgi)bpl)

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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GG)8>) HQGO@GIF FJUAXILAIP‗] MC^CMGPW PJ AIFCFA MGPG[AI]/ QIGPA@ DGIF@JL

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7378

=) ]aa; bpp~;**hxa)haxx)fju)qd*xafqocpgji*mji}qopcpgji*mj`a

0) ]aa; vvv)mjllqigpga})fju)qd*mjllqigpga}*mjllqigpwal~jvaxlaip*cmpgji~oci* )

1) ]aa; bpp~;**bci}cx`}jmgapw)jxf)qd*hojf}*mgpg{ai}bg~Za`qmcpgji*cxmbgua*8>>6*>7*82*Bao~gif,}mbjjo},pj,`auaoj~,happax,ogid},vgpb,pbagx,aoampa`,xa~xa}aipcpgua})c}~r )

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

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^xcmpgpgjiax}‗ ^ax}~ampgua};

Vbw Ijv/Bjv ci` Vbcp Iarp:

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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GGG) GIPXJ@QMPGJI

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 371

Gipxj`qmpgji

Lciw ug}gji}/ lciw ujgma}

Ejoojvgif pba cicow}g} je mjl~cxcpgua cpc ci` c }ap je mjqipxw mc}a }pq`ga}/ pbg} xa~jxpmjimoq`a} vgpb c mjooampgji je ‟ujgma}“) Hqgo`gif j~ai ci` gimoq}gua ~jogmw lcdgif g} c kjqxiaw/ ijp c `a}pgicpgji) Gp g} ci jifjgif g}mq}}gji/ vgpb ij }gifoa ‟xgfbp“ ci}vax) ]j pbaxacxa lciw oafgpglcpa ~ax}~ampgua}/ lciw je vbgmb cxa xaeoampa` gi jqx 32 mjipxghqpjx}; }aigjxmgugo }axucip}/ aoampa` jeegmgco}/ mjllg}}gjiax} exjl juax}gfbp gi}pgpqpgji}/ xa}acxmbax}/ mgugo

}jmgapw jxfcig}cpgji} ci` wjqpb j~axcpgif cp pba ojmco/ icpgjico jx gipaxicpgjico oauao)

Pba ‟ujgma}“ fcpbaxa` gi pba}a ~cfa} vaxa mjooampa` gi 8>>2 ci` haojif pj }jla je pbavjxo`‗} oac`gif ~xcmpgpgjiax} je c iav c~~xjcmb pj ~qhogm fjuaxicima ” jia vbgmb ~qp} mgpg{ai}cp pba maipxa) Coo jeeax gl~jxpcip oa}}ji} exjl ~xcmpgma ci` pbjqfbp,~xjujdgif j~gigji} chjqppba eqpqxa) Pba}a cqpbjx} bcua coo fguai faiaxjq}ow je pbagx pgla pj }bcxa pbagx pbjqfbp} gi pbabj~a je aifcfgif c vg`ax ~qhogm gi vbcp g}/ cepax coo/ ci jifjgif mjiuax}cpgji)

Ci gl~jxpcip }pcfa gi pba ~xa~cxcpgji je pbg} xa~jxp giujoua` pba jxfcig}cpgji je ciGipaxicpgjico Vjxd}bj~ ji Hqgo`gif Mgpg{ai Maipxa` ^jogmga} ci` ]axugma} gi Okqhokcic/]ojuaigc ji 85,86 Kqia 8>>2 "}aa Hjr 3)3/ ^cxp G') Pba auaip xaeoampa` pba JAM@‗}

mjllgplaip pj ai}qxgif vg`ax gi~qp gipj pba ~xjma}} je }bc~gif pbg} xa~jxp) Gp vc}mj,jxfcig}a` vgpb fjuaxilaip ci` mgugo }jmgapw ~cxpiax} ci` `xav juax 2> ~xcmpgpgjiax}exjl fjuaxilaip ci` mgugo }jmgapw exjl 83 JAM@ mjqipxga} ci` 38 JAM@ iji,lalhaxmjqipxga}) Pbxaa `geeaxaip ~ax}~ampgua} ji pba auaip cxa gimoq`a` baxa ci` pbagx ~xa}aimag} gp}aoe c mjimxapa arcl~oa je eaa`hcmd ” c `alji}pxcpgji pj ~cxpgmg~cip} gi pba Okqhokcicvjxd}bj~ pbcp pbagx iqlaxjq} ucoqchoa mjipxghqpgji} ci` }qffa}pgji} bcua haaigimjx~jxcpa` gi pba egico xa~jxp)

Vbw/ bjv ci` vbcp iarp:

Pba egx}p ejqx cqpbjx} c}d ‟vbw:“ ci` ci}vax pbg} mxqmgco sqa}pgji acmb exjl pbagx jvi

~ax}~ampgua ” c} ci ar~axgaima` }aigjx mgugo }axucip/ ci c`ug}jx pj fjuaxilaip ji ~qhogmaifcfalaip/ c lcwjx ci` c ejxlax }aigjx fjuaxilaip giejxlcpgji jeegmax) Pba iarp }ap je cqpbjx} ar~ocgi ‟bjv“ fjuaxilaip aeejxp} pj aifcfa mgpg{ai} gi ~qhogm ~jogmw lcdgif ci`}axugma `aoguaxw mci ha lc`a ljxa aeeampgua pbxjqfb cppaipgji pj gi}pgpqpgji}/mjllqigmcpgji}/ iav pambijojfga} ci` ~xgucmw) Pba gimoq}gji je ci a}}cw hw c bgfb }mbjjo}pq`aip fgua} c exa}b ~ax}~ampgua ji bjv fjuaxilaip} mci happax xacmb jqp pj wjqif ~aj~oa)

Pba iarp fxjq~ je cqpbjx} ~xjug`a xgmb gi}gfbp} exjl pbagx jvi ~xcmpgma cp pba icpgjicoci` ojmco oauao c} ~qhogm }axucip}/ mgugo }jmgapw oac`ax} ci` lalhax} je gi`a~ai`aipjuax}gfbp gi}pgpqpgji}) Pbxaa xa~jxp} ji ucxgjq} c}~amp} je pba Gipaxicpgjico Vjxd}bj~ jiHqgo`gif Mgpg{ai Maipxa` ^jogmga} ci` ]axugma} bao` gi Okqhokcic/ ]ojuaigc "85,86 Kqia 8>>2'

ejoojv) Egicoow/ pba oc}p }ap je cqpbjx} pcmdoa pba mbcooaifgif g}}qa je ‟Vbcp iarp:“ acmb}ba``gif pbagx ogfbp ji pba ~cpb pjvcx`} ~qhogm aifcfalaip je pba eqpqxa)

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8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

376

Vbw Ijv: Pba Mc}a ejx Mgpg{ai Aifcfalaip

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

377

^CXP GGG 

Mbc~pax 83

Vbw ]bjqo` Fjuaxilaip} AifcfaMgpg{ai} gi ]axugma @aoguaxw

ci` ^jogmw Lcdgif:

hw

Pba Bjijqxchoa Kjmaowia Hjqxfji ^)M)/ J)M) "Mcic`c'+

+ Pbg} mjipxghqpgji g} hc}a` ji c dawijpa ~xa}aipcpgji hw Bji) Kjmaowia Hjqxfji pj pba JAM@ ^qhogmFjuaxicima Mjllgppaa ]wl~j}gql ji ‟J~ai ci` gimoq}gua ~jogmw lcdgif“ bao` ji 35 Jmpjhax 8>>6cp pba JAM@ ^cxg})

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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GGG)83) VBW ]BJQO@ FJUAXILAIP] AIFCFA MGPG[AI] GI ]AXUGMA @AOGUAXW CI@ JOGMW LCDGIF:

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>78>>

Mgpg{ai aifcfalaip cp pba ejxaexjip je eqpqxa ~qhogm }axugma xaejxl

Pba ^qhogm Fjuaxicima Mjllgppaa ci` pba JAM@ ]amxapcxgcp bcua ocqimba` }jla uaxwgl~jxpcip ~xjkamp} ji mgpg{ai}‗ aifcfalaip c} c xa}qop je pba Lgig}paxgco laapgif giXjppax`cl gi Ijualhax 8>>1) ax}jicoow/ G haogaua pbcp mgpg{ai aifcfalaip gi Fjuaxilaipvgoo ha cp pba ejxaexjip je eqpqxa ~qhogm }axugma xaejxl gi lciw mjqipxga}/ ci` c} c xa}qop je pba vjxd je wjqx mjllgppaa/ pba JAM@ vgoo ha vaoo ~j}gpgjia` pj c}}g}p lalhax mjqipxga})

Juax pba ~c}p 81 wacx} va bcua cmsqgxa` c uc}p ar~axgaima je ~qhogm }ampjx xaejxl}) Gipba lg`,372>} }jla xaejxl} vaxa `xguai hw pba iaa` pj xa}pjxa pba eg}mco bacopb je 

fjuaxilaip}4 jpbax} vaxa cgla` cp xahcocimgif pba xjoa je fjuaxilaip gi }jmgapw cepax cojif ~axgj` je ar~ci}gji pbcp }pcxpa` gi pba acxow 371>}) Ucxgjq} lac}qxa} vaxa gipxj`qma`pj gl~xjua pba sqcogpw je }axugma/ ~axejxlcima ci` ~xj`qmpgugpw) Coo fjuaxilaip}gipxj`qma` lj`axi mjllqigmcpgji ci` giejxlcpgji pambijojfga} gi }q~~jxp je ~qhogm}axugma lg}}gji}) Pba}a gigpgcpgua} pjjd ji lciw icla} ci` lciw }bc~a} gimoq`gif/A,fjuaxilaip ejx }axugma} ~xjug`a` ji,ogia4 gipafxcpa` }axugma `aoguaxw cljif`a~cxplaip} ci` cljif fjuaxilaip}4 }gifoa vgi`jv} ~xjug`gif c xcifa je gipafxcpa`}axugma} hc}a` ji mgpg{ai}‗ ogea mwmoa jx pcxfapgif }~amgegm pcxfap fxjq~}) Egicoow/ coo JAM@mjqipxga} gipxj`qma` lac}qxa} pj ~xjljpa j~aiia}} ci` gl~xjua pxci}~cxaimw ci`cmmjqipchgogpw)

Coo pba}a gigpgcpgua} bcua ocg` pba hc}g} exjl vbgmb ~qhogm xaejxl} vgoo pcda }bc~a gipba eqpqxa)

@qxgif pbg} ~axgj`/ gl~jxpcip mbcifa} bcua pcdai ~ocma gi pba vjxo`) Va bcuavgpia}}a` ci qi~xama`aipa` ~xjma}} je mjiuaxfaima pjvcx` c fjuaxicima lj`ao pbcpgimoq`a} lcxdap amjijlw ci` `aljmxcmw/ jx cp oac}p }jla `aljmxcpgm ~xgimg~oa}) Pbg}lj`ao bc} alaxfa` c} pba lj}p aeegmgaip vcw je ai}qxgif c }glqopciajq}ow bgfb }pci`cx`je ogugif ci` bgfb sqcogpw je ogea)

Va oacxia` chjqp pba gl~jxpcima je fjj` fjuaxicima ci` qi`ax}pjj` happax pbagipaxmjiiampa` xjoa} je pba ~xgucpa }ampjx/ ~qhogm }ampjx ci` mgugo }jmgapw) Gi aeeamp va mcla

pj qi`ax}pci` pba gl~jxpcima je }bcxa` fjuaxicima "Hjqxfji/ 8>>=') Gi jqx fojhco}jmgapga}/ ij jia bc} coo pba ~jvax jx mjipxjo} coo pba oauax} pj hxgif chjqp mjl~oar ci``qxchoa xa}qop}) Pj }axua pba mjooampgua gipaxa}p gi pba 83}p maipqxw xasqgxa} ci aeeampgua~qhogm }ampjx/ ci aeegmgaip ~xgucpa }ampjx/ c `wiclgm mgugo }jmgapw ci` ci cmpgua mgpg{aixw)

^c}p ~qhogm }ampjx xaejxl} bcua ejmq}a` ji ~axejxlcima/ aeegmgaimw/ ci` ~xj`qmpgugpw)Eqpqxa ~qhogm }axugma xaejxl} vgoo ejmq} ji mgpg{ai}bg~/ `aljmxcmw/ xa}~ji}guaia}} ci`~qhogm cmmjqipchgogpw) Pba}a xaejxl} vgoo ~xjua ij oa}} mbcooaifgif pbci pba jia} va bcualcicfa` gi pba ~c}p)

^c}p ~qhogm ~jogmw xaejxl} ejmq}a` ji eg}mco ci` pcrcpgji xaejxl}/ xafqocpjxw xaejxl}ci` ucxgjq} lac}qxa} cgla` cp mxacpgif ci aichogif aiugxjilaip ejx vacopb mxacpgji gi ci

ar~ci`gif fojhco lcxdap amjijlw) Eqpqxa ~qhogm ~jogmga} cxa ogdaow pj fgua fxacpax cppaipgjipj ~aj~oa c} amjijlgm/ }jmgco ci` ~jogpgmco cfaip}) Pbaw vgoo ejmq} ji ~xj`qmpgugpw pbxjqfb

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GGG)83) VBW ]BJQO@ FJUAXILAIP] AIFCFA MGPG[AI] GI ]AXUGMA @AOGUAXW CI@ JOGMW LCDGIF:

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 8>3

giijucpgji/ vbgmb laci} ~aj~oa‗} mc~cmgpw pj giijucpa ci` pj pxci}ejxl g`ac} gipj iavc}}ap}) Pbaw vgoo ar~ojxa iav ejxl} je fojhco }jog`cxgpw pj ai}qxa c ljxa asqgpchoa`g}~ax}gji je haiaegp} ci` pba hxjc`a}p ~j}}ghoa ~cxpgmg~cpgji gi pba fojhco amjijlw) Pbawvgoo ~cw fxacpax cppaipgji pj pba xjoa je mgpg{ai} c} ‟cfaip“ gi }bc~gif ci` gl~oalaipgif~qhogm ~jogmga} vbgmb `a~ai` ljxa ji c mjooampgua mbcifa je habcugjx pbci ji pba

oafg}ocpgua cqpbjxgpw je pba ]pcpa)

^qhogm }ampjx xaejxl} ci` ~qhogm ~jogmw xaejxl} juax pba mjlgif wacx} lcw uaxw vaoomjiuaxfa4 hjpb vgoo ejmq} ji ~aj~oa) Pba mjqipxga} vbgmb vgoo ha lj}p }qmma}}eqo vgoo hapbj}a choa pj mxacpa c mqopqxa }q~~jxpgua je giijucpgji ci` xac}jichoa xg}d pcdgif4 pj`auaoj~ iav ejxl} je }jmgco }jog`cxgpw pj bcxia}} bqlci ci` }jmgco mc~gpco4 pj ai}qxa pbacmpgua ~cxpgmg~cpgji je mgpg{ai} gi pba vjxd~ocma/ gi pba mjllqigpw ci` gi }jmgapw)

Vbw }bjqo` fjuaxilaip aifcfa mgpg{ai} gi }axugma aoguaxw ci` ~jogmw lcdgif:

Pba sqa}pgji pbcp pba jxfcig}ax} je pbg} ]wl~j}gql bcua ~qp pj la g}; ‟Vbw }bjqo`

fjuaxilaip aifcfa mgpg{ai} gi }axugma `aoguaxw ci` ~jogmw,lcdgif:“ Pba JAM@ ]amxapcxgcpbc} mgxmqocpa` c} c xjjl `jmqlaip ci cxpgmoa aipgpoa`; Xa}~ji}gua/ Xa}~ji}ghoa ci` Xa}~ampa`

Fjuaxilaip gp mci ha q}a` c} c xaeaxaima `jmqlaip ejx lciw je pba sqa}pgji} va vgoo ijpbcua pgla pj c``xa}} pj`cw "Hjqxfji/ 8>>6')

Pj c``xa}} pba pbala je pba ]wl~j}gql/ G bcua `amg`a` pj q}a }jla je pba cxfqlaip}lj}p exasqaipow xcg}a` ‟cfcgi}p“ mgpg{ai aifcfalaip/ jx ge wjq ~xaeax G vgoo }pcxp exjl pbamc}a cfcgi}p gi jx`ax pj lcda pba mc}a gi ecujqx) Pbg} vgoo coojv la pj xaexcla }jla je pbacxfqlaip} gi ecujqx je mgpg{ai aifcfalaip vgpbjqp juax}pcpgif pba haiaegp} vbgmb vjqo`xqi pba xg}d je qi`axlgigif pba mxa`ghgogpw je c ~xjlg}gif cuaiqa ejx eqpqxa ~qhogm }axugmaxaejxl})

G vjqo` ogda egx}p pj ~xj~j}a c `aegigpgji) Mgpg{ai aifcfalaip gimoq`a};Coo lac}qxa} ci`*jx gi}pgpqpgjico cxxcifalaip} pbcp ogid mgpg{ai} ljxa `gxampow gipjpba `amg}gji,lcdgif ~xjma}} je c ]pcpa c} pj aichoa pbal pj gieoqaima pba ~qhogm~jogmga} ci` ~xjfxclla} gi c lciiax pbcp gl~cmp ~j}gpguaow ji pbagx amjijlgm ci`}jmgco ogua} "QI@A]C/ 8>>6')

@ja} mgpg{ai aifcfalaip mjieogmp vgpb xa~xa}aipcpgua aljmxcmw:

Jia mjimaxi pbcp bc} haai xcg}a` chjqp mgpg{ai aifcfalaip xaocpa} pj pba xjoa je Lgig}pax} gi xa~xa}aipcpgua `aljmxcmw) ^qp }gl~ow/ gp g} sqa}pgjigif vbapbax mgpg{aiaifcfalaip g} mjl~cpghoa vgpb jqx }w}pal je xa~xa}aipcpgua `aljmxcmw jx ge gp oac`} juaxpgla pj }jla ejxl je `gxamp `aljmxcmw vgpb coo pba `cifax} pbcp pbg} aipcgo})

C xaocpa` cxfqlaip g} pbcp jima Lgig}pax} cxa aoampa` auaxw ejqx jx egua wacx}/ pbaw cxaexaa pj apaxlgia pba ~qhogm gipaxa}p ci` pbagx amg}gji} cljqip pj }axugif pba ~qhogm fjj`)Pbaxaejxa/ cmmjx`gif pj pbg} ugav pbaxa g} ij iaa` ci` ij xjoa ejx mgpg{ai aifcfalaip) Gpvjqo` }gl~ow `aocw `amg}gji}/ mxacpa ar~ampcpgji} pbcp pba fjuaxilaip lcw ijp ha choa pjeqoegoo jx xa`qma Lgig}pax} eoarghgogpw ejx cmpgji)

Pcdai pj pba oglgp}/ pbg} ugav g} xa`qmpgua je pba xjoa je Lgig}pax}/ fjuaxilaip/ mgpg{ai}ci` `aljmxcmw) Gp co}j ecgo} pj pcda gipj cmmjqip pba mbcifgif icpqxa je ~qhogm ~jogmga} ci`~qhogm }ampjx }axugma} juax pba oc}p sqcxpax maipqxw)

Mgpg{ai aifcfalaip mci jiow pcda ~ocma gi pba mjiparp je pba oafco ci` mji}pgpqpgjicoocv} gi ~ocma gi c mjqipxw) Gi pbcp }ai}a/ gp mciijp ha gi mjieogmp vgpb xa~xa}aipcpgua

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GGG)83) VBW ]BJQO@ FJUAXILAIP] AIFCFA MGPG[AI] GI ]AXUGMA @AOGUAXW CI@ JOGMW LCDGIF:

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>78>8

`aljmxcmw) Gp `ja} ijp `glgig}b pba ~jogpgmco vgoo/ ijx `ja} gp mbcifa pba `jmpxgia je Lgig}paxgco xa}~ji}ghgogpw) ]jla mjqipxga} bcua gipxj`qma` gi pbagx mji}pgpqpgji }jlalac}qxa} je `gxamp `aljmxcmw) Gp g} ejx gi}pcima pba mc}a je ]vgp{axoci` pbcp lq}p bjo`xaeaxai`ql} ji ucxgjq} sqa}pgji}) Pba}a lac}qxa} `j ijp mji}pgpqpa c mjllgplaip pjmgpg{ai aifcfalaip ~ax }a)

Pba gl~jxpcip ~jgip pj xalalhax g} pbcp bcugif c ujpa g} geeaxaip exjl bcugif c }cw)@aljmxcpgm }jmgapga} fqcxcipaa mgpg{ai}‗ xgfbp pj ujpa pj }aoamp pbagx xa~xa}aipcpgua}) Pbg}xgfbp `ja} ijp gl~ow pbcp ~aj~oa cxa fguai c ujgma ji lcppax} pbcp gipaxa}p pbal lj}p jxpbcp pbaw bcua c xjoa gi pba `amg}gji} pbcp ceeamp pbal lj}p `gxampow)

Pj`cw ~qhogm ~jogmga} cxa gimxac}gifow mjl~oar ci` xasqgxa gimxac}gifow mjl~oargipaxcmpgji} gi}g`a ci` jqp}g`a fjuaxilaip pj fap pba ha}p cucgochoa giejxlcpgji4 lcx}bcopba ha}p aug`aima4 pj qi`ax}pci` pba gl~cmp je copaxicpgua j~pgji}4 ci` pj xa`qma pba xg}dje qiejxa}aai mji}asqaima}) Eqxpbaxljxa/ ci gimxac}gif iqlhax je ~qhogm ~jogmga} xasqgxapba cmpgua xjoa je mgpg{ai c} ‟cfaip“ gi gl~ocipgif ~qhogm ~jogmga}/ gi ~cxpgmqocx vbai g}}qa}

xasqgxa c mbcifa je }jmgapco habcugjx jx vbaxa pba oafg}ocpgua cqpbjxgpw je pba ]pcpa g}gi}qeegmgaip pj hxgif chjqp c `a}gxa` jqpmjla) Gp g} pba mc}a ejx g}}qa} }qmb c} fojhcovcxlgif/ aiugxjilaipco ~xjpampgji/ `g}ac}a ~xauaipgji "jha}gpw/ `gchapa}' ci` }j ji)

C ~xaugjq} maipqxw fcua q} pba ~xgimg~oa je ‟ij pcrcpgji vgpbjqp xa~xa}aipcpgji“/ clj`axi uax}gji lcw ha ‟ij mjllgplaip pj cmpgji} vgpbjqp ~cxpgmg~cpgji“) Cp c lgiglqloauao/ mgpg{ai} }bjqo` ha fguai c ujgma gi pba lcppax} vbaxa pbaw cxa ar~ampa` pj ~ocw cicmpgua xjoa c} ‟cfaip“ je ~qhogm ~jogmga})

Lgig}pax} `amg`a vbgmb gigpgcpgua} vgoo ha lj}p `a}axugif je ~qhogm }q~~jxp) Pbaw cojiamci `amg`a bjv pba ~jogpgmco mc~gpco pbcp pbaw bcua acxia` pbxjqfb c `aljmxcpgm aoampjxco~xjma}} vgoo ha giua}pa` pj }axua ~qhogm gipaxa}p) Pbcp hagif }cg`/ pbaxa g} ljxa pj pba xjoa

je Lgig}pax} pbci pba ceegxlcpgji je ~jogpgmco vgoo) Lgig}pax} }ap pba cfai`c ejx mbcifa4 ejxfahxjc` hc}a mji}ai}q} gi }q~~jxp je pba Fjuaxilaip cfai`c4 hxgif daw ~ocwax} ci`}pcdabjo`ax} pj pba pchoa4 ejxfa }pxjif ~cxpiax}bg~} pj ai}qxa pba bcxljigjq} eqimpgjigifje pba ~xgucpa }ampjx/ pba ~qhogm }ampjx ci` mgugo }jmgapw)

Mgpg{ai aifcfalaip j~ai} pba ~xj}~amp} je lj`axig}gif ci` aixgmbgif pba ~xcmpgma je xa~xa}aipcpgua `aljmxcmw) Gi lw ar~axgaima/ Lgig}pax} faiaxcoow pcda mjlejxp gi mgpg{ai~cxpgmg~cpgji hamcq}a/ vbai gp g} `jia vaoo/ gp hxjc`ai} pba hc}a je }q~~jxp ci` xa`qma} pba~jogpgmco xg}d} c}}jmgcpa` pj clhgpgjq} iav gigpgcpgua})

Mgpg{ai aifcfalaip g} ijp c ~cicmac) Gp g} ijp gi mjieogmp vgpb xa~xa}aipcpgua

`aljmxcmw ci` gp g} ij }qh}pgpqpa ejx ~jogpgmco vgoo) Ci cmpgua ci` `wiclgm mgpg{aixw vgoo hagimxac}gifow iaa`a` ijp hamcq}a Lgig}pax} cxa }jlavbcp ocmdgif/ hqp hamcq}a pba cmpguaxjoa je mgpg{ai} c} ~ocwax} gi ~jogmw ejxlqocpgji ci` ~jogmw gl~oalaipcpgji vgoo hagimxac}gifow maipxco pj mxacpgif iav mjllji ~qhogm fjj`})

G} pbaxa c `alci` ejx mgpg{ai aifcfalaip:

Gp g} }jlapgla} cxfqa` pbcp pba ~xj~jiaip} je mgpg{ai aifcfalaip ‟xjlcipgmg}a pbamgpg{ai“ "^joogp M)/ 8>>6') Cmmjx`gif pj pbcp ugav/ pba ug}gji je ~cxpgmg~cpgif/ mbjj}gifmgpg{ai} xcxaow arg}p} gi ~xcmpgma) Lj}p ~aj~oa egi` gp `geegmqop aijqfb pj lcda c ogugif ci`pj ojjd cepax pbagx eclgow) Pbaw `j ijp vcip pj }~ai` pbagx pgla gi pjvi bcoo laapgif} jx

egoogif sqa}pgjiicgxa}) Cp pba }cla pgla/ gp g} cxfqa` pbcp fjuaxilaip }bjqo` ijp`g}mxglgicpa gi ecujqx je pbj}a vbj fap cmpguaow giujoua` ci` }bjqo` xa}~amp pba `amg}gjije pbj}a vbj mbjj}a ijp pj ~cxpgmg~cpa)

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GGG)83) VBW ]BJQO@ FJUAXILAIP] AIFCFA MGPG[AI] GI ]AXUGMA @AOGUAXW CI@ JOGMW LCDGIF:

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 8>=

Ij jia g} gipaxa}pa` gi auaxwpbgif) ^aj~oa bcua ijp `alji}pxcpa` ci gimogicpgji pj `jpba kjh} je pba aoampa` jeegmgco} pbaw bcua }aoampa` pj xa~xa}aip pbal jx je pba ~xjea}}gjico}~cg` pj }axua pbal) G vjqo` xac`gow cfxaa pbcp ~aj~oa bcua ij gipaxa}p gi }~ai`gif pbagxvaad,ai` gi pjvi bcoo laapgif}4 vbw }bjqo` pbaw: Bjvauax/ G vjqo` bc}pai pj }cw pbcppba}a ~xcmpgma} cxa ijp pcipcljqip pj mgpg{ai aifcfalaip4 pbaw cxa ljxa xa~xa}aipcpgua je 

pxc`gpgjico mji}qopcpgji ~xcmpgma})

^qp }gl~ow/ ~aj~oa vcip pj dijv pbcp pbaw mjqo` ~cxpgmg~cpa ge pbaw vcipa` pj ci` pbcppbagx ujgma vjqo` ha bacx`)

Gi ~xcmpgma/ ~qhogm }axucip} cxa ijp mjiexjipa` vgpb c ocmd je gipaxa}p hqp vgpb pba`geegmqopw je lcicfgif c ~xjma}} je aifcfalaip pbcp hcocima} ucxgjq} gipaxa}p} ci`xa}~ji}ghgogpga}) Pba g}}qa exjl c ~xcmpgpgjiax‗} ~ax}~ampgua g} ijp vbapbax ~aj~oa vcip pj~cxpgmg~cpa ” pbaw `j ” hqp xcpbax bjv pj aimjqxcfa mgpg{ai‗} ~cxpgmg~cpgji gi c lciiax pbcphcocima} pba `guax}gpw je gipaxa}p}/ vbgoa cujg`gif hagif bj}pcfa pj }~amgco gipaxa}p fxjq~})]jla ~cxpgmg~cip} bcua ci ar~ogmgp xjoa ci` xa}~ji}ghgogpw gi pba `amg}gji ~xjma}}4 }jla

hxgif ar~axpg}a iama}}cxw ejx lcdgif c `amg}gji pbcp aifcfa} pbagx ~xjea}}gjicoxa}~ji}ghgogpw4 }jla bcua ~jvaxeqo ~jvax hc}a}4 jpbax} cxa haiaegmgcxga} ci` bcua c `gxampci` ~ax}jico dijvoa`fa je pba ~jpaipgco gl~cmp je c `amg}gji)

Exjl c ~xcmpgpgjiax ~ax}~ampgua/ mgpg{ai aifcfalaip j~ai} q~ pba ~j}}ghgogpw je c`g}mg~ogia` ci` }pxqmpqxa` vcw pj xa}~ji` pj pba ~xa}}qxa} araxpa` hw mgpg{ai} `alci`gifpj bcua c }cw gi pba `amg}gji} pbcp ceeamp pbal lj}p)

^aj~oa ‟vcip gi“) Moj}gif jqx awa} pj pbg} xacogpw lcw }gl~ow oac` pj eqxpbax axj}gji je mjieg`aima gi fjuaxilaip ci` ~qhogm }ampjx gi}pgpqpgji})

Cxa pba mj}p} pjj bgfb:

Pbaxa g} c mjimaxi pbcp mgpg{ai aifcfalaip lcw ha pjj mj}pow) Mji}qopgif pcda} pgla/giujougif ~aj~oa auai ljxa pgla) Mgpg{ai aifcfalaip lcw `aocw iama}}cxw `amg}gji})Eqxpbaxljxa/ pbaxa g} ij mjl~aoogif aug`aima pbcp mgpg{ai aifcfalaip oac`} pj happaxxa}qop} cp c ojvax mj}p)

Coo pbg} g} pxqa/ ci` wap pba}a lcw ijp ha pba lj}p }gfigegmcip mj}p} pj mji}g`ax) ]gimapba acxow 375>} pbaxa bc} haai c }pac`w `amogia gi pxq}p gi fjuaxilaip ci` ~qhogm }ampjxgi}pgpqpgji}) Ejx c vbgoa/ }jla mjqipxga} vgpb ojif pxc`gpgji} je mgugo aifcfalaip ci`cmpgua iji,fjuaxilaipco jxfcig}cpgji} xa}g}pa` pba pxai`) Pj`cw/ pbg} pxai` g} c~~cxaip giauaxw `auaoj~a` mjqipxw ci` gi auaxw }aflaip je pba ~j~qocpgji gxxa}~ampgua je gimjla/

a`qmcpgji jx cfa)Gp g} c `g}pqxhgif ~baijlaiji) Hqgo`gif pxq}p gi fjuaxilaip vc} pba }qhkamp je pba

6pb Fojhco Ejxql ji Xagiuaipgif Fjuaxilaip gi Ugaiic jxfcig}a` hw pba QI ci` bj}pa`hw pba Fjuaxilaip je Cq}pxgc gi lg`,8>>6)

Ci qi~xama`aipa` ~axgj` je fxjvpb ci` amjijlgm ~xj}~axgpw `g` ijp xauax}a pba`amogia gi pxq}p gi fjuaxilaip) Pvaipw,egua wacx} je ~qhogm }axugma xaejxl} cgla` cpgl~xjugif pba sqcogpw je }axugma lcw bcua gl~xjua` q}ax }cpg}ecmpgji hqp gp `g` ijp pxci}ocpagipj bgfbax pxq}p gi fjuaxilaip) Lac}qxa} }qmb c} cmma}} pj giejxlcpgji/ mj`a} je mji`qmp/jlhq`}lci/ ci` iav mjipxjo} lcw bcua gl~xjua` pxci}~cxaimw hqp `g` ijp xauax}a pba`amogia gi pxq}p gi fjuaxilaip)

@amogigif pxq}p g} c mj}p pj fjuaxilaip ci` }jmgapw c} c vbjoa) Ij mjqipxw g} xgmbaijqfb pj ~cw pba ~xgma je `g}pxq}p)

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GGG)83) VBW ]BJQO@ FJUAXILAIP] AIFCFA MGPG[AI] GI ]AXUGMA @AOGUAXW CI@ JOGMW LCDGIF:

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>78>0

@g}pxq}p gi c fjuaxilaip lcw oac` pj c mbcifa je fjuaxilaip pbxjqfb pba `aljmxcpgm~xjma}}/ hqp gp lcw co}j oac` pj }jmgco pai}gji}) Ojv pxq}p xa`qma} pba }mj~a ejx ~qhogmgigpgcpgua}/ gi ~cxpgmqocx vbai pba haiaegp} cxa gi pba la`gql,paxl ci` cxa ijp asqcoow`g}pxghqpa`) Gi pba ch}aima je pxq}p/ fjuaxilaip} hamjla pglg`4 ci` pba mj}p} je fjuaxilaip }axugma} gimxac}a c} ocwax cepax ocwax je mjipxjo} cxa c``a`/ vbgmb eqxpbax

axj`a} pxq}p) @amogigif pxq}p gi ~qhogm gi}pgpqpgji} lcw oac` pj ojv ujoqipcxw mjl~ogcima4pcr auc}gji4 mjxxq~pgji4 }jmgco qixa}p4 gi}pchgogpw ci` auai ugjoaima)

Gi lw j~gigji/ pbaxa bc} haai c fxjvgif `g}mjiiamp hapvaai pba ~qhogm }axugma xaejxlcfai`c je pba ~c}p 81 wacx} ci` mgpg{ai} ar~ampcpgji}) Mgpg{ai aifcfalaip hxgif} q} hcmdpj hc}gm} ci` pj pba uaxw ~qx~j}a je fjuaxilaip ci` ~qhogm }ampjx gi}pgpqpgji})

Mgpg{ai aifcfalaip g} ijp c iav dgi` je ~qhogm }axugma xaejxl jx pba ec}bgji je pba`cw) Gp g} c ugav/ gi ecmp c uaxw jo` ugav/ je pba xjoa je fjuaxilaip gi }jmgapw pbcp bc}gl~ogmcpgji} ejx pba vcw va `auaoj~ ~jogmga} ci` `aoguax ~xjfxclla})

Mgpg{ai aifcfalaip lcw ijp ha choa pj xauax}a pba pxai` gi pba `amogigif pxq}p gi

fjuaxilaip) Pxq}p g} ijp ci gi~qp hqp ci jqpmjla je fjj` fjuaxilaip) Gp mjla} cp pba ai`je c ojif mbcgi je `aoghaxcpa ci` }q}pcgia` cmpgji})

Cp egx}p/ pba pcifghoa xa}qop} lcw }gl~ow ha ljxa j~aiia}} ci` fxacpax ~qhogmcmmjqipchgogpw/ vbgmb gi pqxi aoaucpa pba ~qhogm `g}mjqx}a ci` ~qhogm `ahcpa) Juax pgla/xa}qop} cxa ljxa xa}~ji}guaia}} ci` c fxacpax cvcxaia}} je mgpg{ai}/ iaa`} jxar~ampcpgji}) Jiow pbai lcw va }aa pba acxow }gfi je gimxac}gif pxq}p gi fjuaxilaip ci`~qhogm gi}pgpqpgji}) Gi pba lacipgla/ ~qhogm mjieg`aima bc} haai qi`axlgia`)

Pba xjoa je fjuaxilaip 

Fjuaxilaip} cxa pba ~xglcxw gi}pxqlaip} je `aljmxcmw gi jqx }jmgapw) Pbagx xjoa g} pj

~xa}axua aljmxcmw4 aeai` ci` ar~ci` mgpg{ai mbjgma}4 mxacpa pba }~cma ejx ~qhogm `ahcpa}4ci` aimjqxcfa mgugm ~cxpgmg~cpgji ci` mjllqigpw hqgo`gif) C mbcxcmpaxg}pgm je fjj`fjuaxilaip ci` fjj` fjuaxicima g} pba arg}paima je ci cmpgua ci` ogpaxcpa mgpg{aixw4 vgpbjqpgp/ aljmxcpgm gi}pgpqpgji} mci ac}gow ecoo ~xaw pj pba iarp gmpcpjx/ haiaujoaip jx ijp)

Mgpg{ai} cxa coo cp jima mgpg{ai} je pba vjxo`/ je pbagx mjqipxw ci` je pbagx mbj}aimjllqigpga} je gipaxa}p) Gi c fojhco aiugxjilaip/ pba xjoa je fjuaxilaip g} pj mcxxw pbaujgma} je gp} mgpg{aixw gi ci gipaxicpgjico ejxql ci` pj araxp gieoqaima ji pbagx habcoe)Mgpg{ai aifcfalaip aibcima} pba oafgpglcmw je c fjuaxilaip‗} cmpgji hawji` gp} hjx`ax})

Fjuaxilaip} bcua c daw xjoa pj ~ocw gi aimjqxcfgif mgpg{ai aifcfalaip vbgoa cp pba

}cla pgla cujg`gif lg}qi`ax}pci`gif ci` eco}a ar~ampcpgji}) Pba egx}p xa}~ji}ghgogpw g} pjmxacpa ci aichogif aiugxjilaip 4 pba }amji` g} pj mocxgew pba xqoa} je aifcfalaip )

Ci aichogif aiugxjilaip aimjqxcfa} mgugm ~cxpgmg~cpgji) Mgpg{ai} cxa ljxa pbcimji}pgpqaip}/ ujpax}/ jx mogaip}) C} mgpg{ai}/ va xamjimgoa jqx mjieogmpgif gi`gug`qco gipaxa}p}c} pcr~cwax}/ vjxdax}/ ~cxaip}/ jx q}ax} je ~qhogm }axugma}) Ci aichogif aiugxjilaip bao~}pj xaljua pba jh}pcmoa} pj pba ~cxpgmg~cpgji je fxjq~} lj}p exasqaipow armoq`a`; pba wjqpbvbj bcua ij xgfbp pj ujpa hqp cxa exasqaipow }c``oa` vgpb `g}~xj~jxpgjicpa mj}p} ejx pba}axugma} ~xjug`a` pj pba faiaxcpgji gi ~jvax4 pba ~jjx vbj}a ujgma} lq}p ha bacx` jig}}qa} je ecgxia}} ci` }jmgco kq}pgma4 pbj}a ceeampa` hw }~amgco hcxxgax} `qa pj cfa/bci`gmc~}/ `g}pcima/ ogpaxcmw/ apm)

Pba xqoa} je aifcfalaip cxa }~amgegm pj c `jlcgi je cmpgugpw/ c }axugma/ jx cijxfcig}cpgji }gima pba `guax}gpw je mgxmql}pcima} gl~oga} c `guax}gpw je c~~xjcmba}) ]jla

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GGG)83) VBW ]BJQO@ FJUAXILAIP] AIFCFA MGPG[AI] GI ]AXUGMA @AOGUAXW CI@ JOGMW LCDGIF:

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 8>1

cxac} mcxxw `aa~ xa}~ji}ghgogpga} ejx ocv ci` jx`ax4 jpbax} xasqgxa c bgfb oauao je ar~axpg}a4jx cxa cgla` cp ~xjpampgif xgfbp}) Pba xqoa} je aifcfalaip bao~ mocxgew bjv pbamjllgplaip pj mgpg{ai aifcfalaip g} fguai }bc~a gi ~xcmpgma gi pba `amg}gji,lcdgif~xjma}} je ci jxfcig}cpgji)

Mgpg{ai aifcfalaip g} bcx` vjxd4 gp g} iagpbax c ~cicmac ijx c xjlcipgm ug}gji je pbag`aco mgpg{ai) Mgpg{ai}bg~ g} pba mjxiax}pjia je pba `aljmxcpgm }w}pal ci` je `aljmxcpgmgi}pgpqpgji}) Fgugif mgpg{ai} c ujgma gi pba lcppax} pbcp ceeamp pbal lj}p vgoo ha maipxco pjeqpqxa ~qhogm }ampjx xaejxl})

Mjimoq}gji

Mgpg{ai aifcfalaip bc} hjpb ci gipxgi}gm ci` gi}pxqlaipco ucoqa) Gp bc} ci gipxgi}gmucoqa hamcq}a gp oac`} pj c ljxa cmpgua mgpg{aixw) Gp aoaucpa} pba ~qhogm `g}mjqx}a/ aibcima}pxci}~cxaimw ci` cmmjqipchgogpw) Gp gimxac}a} pba }~baxa vgpbgi vbgmb mgpg{ai} mci lcdambjgma})

Gp bc} ci gi}pxqlaipco ucoqa hw aimjqxcfgif `ahcpa} pbcp oac` pj hxjc` hc}a`mji}ai}q} gi }q~~jxp je fjuaxilaip gigpgcpgua}) Gi pbcp }ai}a gp gimxac}a} xa`qma pba~jogpgmco mj}p}/ ci` gl~xjua} pba ogdaogbjj` je }qmma}} je fjuaxilaip cmpgji})

Gp g} c ug}gji je pba xjoa je fjuaxilaip vgpbgi }jmgapw vbgmb gl~cmp} ji pba vcw va`auaoj~ ~jogmga} ci` pba vcw va ~xjug`a }axugma}) ]aadgif mgpg{ai}‗ ~cxpgmg~cpgji exjl pglapj pgla/ vbai gp g} mjiuaigaip jx ji g}}qa} je gipaxa}p pj pba fjuaxilaip je pba `cw mci halap vgpb mwigmg}l ge gp g} ijp ~cxp je c hxjc`ax mjllgplaip vbgmb xamjfig{a} pba ucoqa je mgpg{ai ~cxpgmg~cpgji c} c lcppax je mjqx}a ci` ji lcppax} pbcp gipaxa}p pbal lj}p)

Pba JAM@ g} g`acoow ~j}gpgjia` pj c`ucima pbg} hj`w je vjxd ci` pj ~xjug`a pglaowc`ugma pj lalhax mjqipxga} ji bjv pj xaljua pba hcxxgax} ci` bjv pj mxacpa ci aichogif

aiugxjilaip ) Pbaxa cxa lciw qixa}joua` g}}qa} hqp jia pbgif va dijv ejx }qxa g} pbcp pbaxaejxl cfai`c je pba iarp pai wacx} vgoo ijp ha pba }gl~oa arpai}gji je pba ~c}p cfai`c) Ghaogaua gp vgoo ha chjqp ~aj~oa c} amjijlgm/ }jmgco ci` ~jogpgmco cfaip} gi c fojhco amjijlwci` fojhco }jmgapw)

Xaeaxaima}

Hcgax/ C)M) "3773'/ Pxq}p/ Pba Pciiax Oampqxa} ji Bqlci Ucoqa}/ ^xgimapji Qiguax}gpw/ ~~) 3>7,360)

Hjqxfji/ K) "8>>6'/ ‟Xa}~ji}gua/ Xa}~ji}ghoa ci` Xa}~ampa` Fjuaxilaip; Pjvcx`} c Iav ^qhogmC`lgig}pxcpgji Pbajxw“/ GGC] Gipaxicpgjico Xaugav je C`lgig}pxcpgua ]mgaima} 6= "3'; 6,85)

Hjqxfji/ K) "8>>='/ ‟]bcxa` Fjuaxicima; Mjlhcppgif ^juaxpw ci` Armoq}gji“/ Faiaxco Xa~jxp/ GGC]Gipaxicpgjico Xafgjico Mjieaxaima/ Wcjqi`ç/ Mclaxjji/ 31 Kqow)

JAM@ "8>>6c'/ Hcmdfxjqi` ^c~ax ejx; Pba Fojhco Ejxql ji Fjuaxicima/ Lj`axig}gif Fjuaxilaip;]pxcpafga} ci` Pjjo} ejx Mbcifa ‟Lj`axig}gif Fjuaxilaip; ^xgjxgpw Cxac} ci` pba ^jogpgmcoAmjijlw je Xaejxl“/ bao` gi Xgj `a Kciagxj/ Hxc{go)

JAM@ "8>>6h'/ ‟Giijucpgif ejx Cmma}}ghgogpw gi qhogm ]axugma @aoguaxw“/ qi~qhog}ba` lciq}mxg~p/ JAM@/^cxg})

^joogpp/ Mbxg}pj~bax "8>>6'/ ‟Pjvcx`} c Iav qhogm C`lgig}pxcpgji pbajxw; ]jla Mjllaip} ji KjmaowiaHjqxfji‗} 1pb Hxcghcip Oampqxa“/ GGC] Gipaxicpgjico Xaugav je C`lgig}pxcpgua ]mgaima} 6= "3'; =6,03)

QI Faiaxco C}}alhow "8>>6'/ Xa~jxp je pba Amjijlgm ci` ]jmgco Mjqimgo ‟^qhogm C`lgig}pxcpgji ci`@auaoj~laip“/ Xa~jxp je pba ]amxapcxw,Faiaxco/ ]grpw,}amji` }a}}gji)

QI@A]C "8>>6'/ ‟Gi}pgpqpgjicog{gif Mgugm Aifcfalaip ejx Hqgo`gif Pxq}p; Pba Mc}a je pba Amjijlgm ci`]jmgco Mjqimgo}“/ QI@A]C) Iav Wjxd)

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

8>6

^CXP GGG 

Mbc~pax 88

^qhogm Aifcfalaip G} c Lq}p gi c Lqopg,]pcdabjo`ax Vjxo`

hw@jico` F) Oaigbci/ C`ug}jx ji ^qhogm Aifcfalaip pj pba Fjuaxilaip je Iav Hxqi}vgmd/

Mcic`c

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GGG)88) ^QHOGM AIFCFALAIP G] C LQ]P GI C LQOPG,]PCDABJO@AX VJXO@

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>78>2

Pba qhogm Aifcfalaip Gigpgcpgua

Iav Hxqi}vgmd g} c Mcic`gci ~xjugima je 61> >>> ~aj~oa) Gi C~xgo 8>>6/ gp} fjuaxilaipocqimba` pba ^qhogm Aifcfalaip Gigpgcpgua pj oacxi ljxa chjqp bjv pj aifcfamjllqigpga}/ }pcdabjo`ax} ci` mgpg{ai} ljxa aeeampguaow)

Pba gigpgcpgua mji}g}pa` je egua ~gojp ~xjkamp} pbcp `auaoj~a` ci` pa}pa` c iav lj`ao je ~qhogm aifcfalaip)3 Gi c``gpgji/ va bao` c `j{ai vjxd}bj~} cmxj}} pba mjqipxw pj }bcxapba oacxigif vgpb jpbax fjuaxilaip} ci` fap pbagx eaa`hcmd)8 Jqx egico xa~jxp/ ~qhog}ba` giC~xgo 8>>2/ `a}mxgha} pba iav lj`ao/ gp} xcpgjicoa ci` }jla je pba egi`gif} exjl jqx ~gojp

~xjkamp})=

C daw mjimoq}gji g} pbcp aeeampgua fjuaxicima xasqgxa} c iav xaocpgji}bg~ hapvaaimgpg{ai}/ mjllqigpga} ci` }pcdabjo`ax}/ ji pba jia bci`/ ci` fjuaxilaip/ ji pba jpbax)Pba hc}gm xac}ji g} pbcp lciw ~qhogm fjco} ” }qmb c} ~xjpampgif pba aiugxjilaip/ ai}qxgif}ceax }pxaap}/ xaiavgif pba vjxdejxma/ jx hqgo`gif bacopbw mjllqigpga} ” mciijp ha cmbgaua`hw fjuaxilaip cojia) Pba ~qhogm bcua c xjoa pj ~ocw) Ge pbaw `j ijp c}}qla c iav xjoa gilcdgif mbjgma}/ auaoj~gif ~oci} ci` pcdgif cmpgji/ fjco} }qmb c} pba}a vgoo ijp ha cmbgaua`)^qhogm aifcfalaip pbaxaejxa g} ijp kq}p `a}gxchoa4 gp g} c mji`gpgji je aeeampgua fjuaxicima)

Jqx lj`ao ~xjug`a} c }w}palcpgm c~~xjcmb pj xacogfigif pba xaocpgji}bg~ hapvaai

fjuaxilaip} ci` pba ~qhogm) Gp bao~} }pcdabjo`ax}/ mjllqigpga} ci` mgpg{ai} c}}qlapba}a iav xa}~ji}ghgogpga}) C} }~cma ~xauaip} q} exjl eqoow `a}mxghgif pba lj`ao baxa/ vavgoo mjiegia pba `g}mq}}gji pj vbw pxc`gpgjico mji}qopcpgji g} ec}p hamjlgif ci jh}pcmoa pjfjj` fjuaxicima ci` vbw ci c~~xjcmb hc}a` ji `aoghaxcpgua `gcojfqa g} iaa`a` pjjuaxmjla pbg}) Egicoow/ va vgoo mjimoq`a vgpb }jla mjllaip} ji vbcp ci aeeampguaaifcfalaip lj`ao ejx pba eqpqxa lq}p cmbgaua)

Pba mji}qopcpgji lj`ao

Ge va cxa ~xj~j}gif c iav lj`ao je ~qhogm aifcfalaip/ }jla ~aj~oa vgoo xa~ow pbcppbaxa cxa coxac`w lciw lj`ao} jqp pbaxa/ exjl ojmco pjvi,bcoo laapgif} pj ~qhogm bacxgif}4

exjl fjuaxilaip mbcp,xjjl} jiogia pj paoa~bjia }qxuaw}) @j va xacoow iaa` cijpbax jia:Hqp pbg} g} `amagugif) Ijpvgpb}pci`gif coo pba `geeaxaip pjjo} ejx aifcfalaip/ pbaxa g}

hc}gmcoow jia lj`ao/ vbgmb fap} q}a` ejx kq}p chjqp auaxwpbgif) Gp vjxd} ljxa,jx,oa}} c}ejoojv})

]jla }jxp je fjuaxilaip ~ciao g} fguai pba pc}d je egi`gif }joqpgji} pj ci g}}qa) Pba~qhogm g} giugpa` pj ar~xa}} pbagx ugav}) Pbg} mci bc~~ai gi lciw vcw}/ exjl pjvi,bcoolaapgif} pj jiogia mbcp,xjjl}) Jima pba }qhlg}}gji} bcua haai lc`a/ pba ~ciao xaugav}pbal/ `aoghaxcpa}/ xacmba} mjimoq}gji} ci` egicoow lcda} xamjllai`cpgji} pjfjuaxilaip/ vbgmb pbai `amg`a} bjv gp vgoo xa}~ji`)

Va mci mcoo pbg} pba mji}qopcpgji lj`ao) Ge gp bc} }axua` q} vaoo aijqfb juax pba wacx}/gp ijv jepai `ja} ljxa pj `gug`a pba ~qhogm pbci pj mjipxghqpa pj fjj` `amg}gji lcdgif)Mji}g`ax c mji}qopcpgji ji pcr xaejxl) Ge G xa~xa}aip }lcoo hq}gia}}a}/ lw hc}gm fjco vgoo ha

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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GGG)88) ^QHOGM AIFCFALAIP G] C LQ]P GI C LQOPG,]PCDABJO@AX VJXO@

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 8>7

pj mjiugima pba mjllgppaa pbcp lw ~j}gpgji/ }cw/ mqp} pj ~cwxjoo pcra}/ vgoo ha}p }axua pba~qhogm gipaxa}p ci` }j gp }bjqo` cmp ji lw c`ugma) Jpbax fxjq~} }aadgif pj gieoqaima pbamjllgppaa mci sqgmdow hamjla lw mjl~apgpjx}/ }qmb c} cipg,~juaxpw jxfcig}cpgji}/ vbjeacx pbcp }qmb mqp} vgoo vacdai }jmgco ~xjfxclla}) Pj mjiugima pba mjllgppaa pbcp lwugav} cxa pba xaco ~xgjxgpw/ gp g} gi lw gipaxa}p pj mxacpa c }ai}a je qxfaimw jx auai mxg}g}

cxjqi` pba g}}qa/ }aad jqp }pq`ga} jx }bjmdgif }pcpg}pgm} pbcp }q~~jxp lw ~j}gpgji/ }bcx~ow`g}pgifqg}b gp exjl jpbax}/ ci` hxgif mjl~apgif mocgl} gipj g}xa~qpa)

Pba fqg`gif ~xgimg~oa g} moacx; pba }sqacdw vbaao fap} pba fxac}a) Pbg}/ gi pqxi/ mxacpa}`g}pxq}p/ pai}gji} ci` xgucoxga} hapvaai pba `geeaxaip fxjq~})

Pba q}a je }qmb pcmpgm} bc} gipai}gega` gi xamaip wacx}/ a}~amgcoow cxjqi` hgf ~qhogmg}}qa}) Gi ~cxp/ pbg} g} `qa pj pba gieoqaima je mjllqigmcpgji} ar~axp} vbj c`ug}ajxfcig}cpgji} ci` gi`gug`qco} bjv pj lcda pbagx ugav} bacx`) Mji}qopcip} ogda pba}a bcuaoacxia` pbcp pba ~xjma}} jepai xavcx`} hc` habcugjqx ” a}~amgcoow ji bgfb,~xjegoa g}}qa})Arcffaxcpgji ci` fxci`,}pci`gif cppxcmp la`gc cppaipgji/ vbgmb ~qp} ~xa}}qxa ji

fjuaxilaip} pj xa}~ji`)Pbaw bcua co}j oacxia` pbcp pba ~xjma}} xavcx`} gipxci}gfaima) Hamcq}a acmb }~acdax‗}

xjoa g} oglgpa` pj }pcpgif pbagx ugav/ pbaxa g} ogppoa mj}p gi bjo`gif egxl pj gp/ auai gi pba ecmaje mjieogmpgif aug`aima jx mjqipax,mocgl}) C`ujmcpa} dijv gp g} qiogdaow pbaw vgoo cmpqcoowbcua pj `aeai` gp) Ji pba mjipxcxw/ vbai pba la`gc vcip c mjqipax,cxfqlaip/ pbaw pqxi pj}jlajia ao}a) Pba pvj ~j}gpgji} cxa pbai ~xa}aipa` c} asqcoow ugchoa ~j}}ghgogpga} pbcp pbaugavax lq}p mbjj}a hapvaai)

Exjl pba la`gc‗} ~ax}~ampgua/ pbg} ojjd} ogda qihgc}a` xa~jxpgif) Exjl pba c`ujmcpa‗}ugav/ gp g} c xavcx` ejx gipxci}gfaima) C} c xa}qop/ c`ujmcpa} }aa ogppoa fcgi gi lj`gewgif pbagx~j}gpgji gi xa}~ji}a pj aug`aima jx cxfqlaip) Lj}p bcua mjla pj ugav pbagx kjh c} jia je 

fappgif pbagx la}}cfa gipj pba ~qhogm }~cma cp auaxw j~~jxpqigpw) Pbaw cxa ijp pbaxa pjaifcfa gi faiqgia `ahcpa jx pj `g}mq}}/ hqp pj hxjc`mc}p c la}}cfa)

Pbaxa g} wap cijpbax mji}asqaima je pba lj`ao) Ijp jiow g} gp lcdgif xaco ~qhogm`ahcpa coo hqp gl~j}}ghoa/ gp g} qi`axlgigif fjuaxilaip‗} xaocpgji}bg~ vgpb pba ~qhogm) Giaeeamp/ pba mjllgppaa oac`gif pba mji}qopcpgji ai`} q~ vgpb c }bj~~gif og}p je xamjllai`cpgji} ci` ~j}gpgji}/ lciw je vbgmb cxa gimjl~cpghoa) ]j vbai gp }gp} `jvi gi~xgucpa pj `aoghaxcpa/ mbjj}a hapvaai pbal/ ci` lcda xamjllai`cpgji}/ }jlajia‗} jrvgoo ha fjxa`) Mjllgppaa lalhax} dijv coo pjj vaoo pbcp vbai pbaw ciijqima pbagx`amg}gji}/ lciw je pbj}a }cla c`ujmcpa} vgoo j~ai pba mqxpcgi ji Cmp GG je pbagxmjllqigmcpgji} }mxg~p ci` oc}b,jqp cp pba mjllgppaa ejx gfijxgif pbagx alci`})

Ijp }qx~xg}gifow/ mjllgppaa} cxa gimxac}gifow }amxapgua chjqp pbagx xcpgjicoa ci``aeai}gua chjqp pbagx mbjgma} vbgmb/ gi pqxi/ lcda} pba ~qhogm auai ljxa }q}~gmgjq} je pba~xjma}} ci` pba c`ujmcpa} ljxa }pxg`aip gi pbagx mxgpgmg}l) Pba moacx oa}}ji g} pbcp/ vbai gpmjla} pj mjipxjuax}gco g}}qa}/ jqx juax,`a~ai`aima ji pxc`gpgjico mji}qopcpgji g} hamjlgifc `jvivcx` }~gxco pbcp pjj jepai vjxd} vaoo iagpbax ejx pba ~qhogm ijx fjuaxilaip)

@gcojfqa c} ci copaxicpgua

Gi c}}a}}gif pbg} }gpqcpgji/ va }bjqo` ha mcxaeqo ijp pj mjieq}a pba }wl~pjl} vgpb pbamcq}a) Pba ~xjhoal g} ijp kq}p pba mjllqigmcpgji} mji}qopcip} jx pba la`gc) Pba xaco

~xjhoal g} pba ~xjma}}) Gp mxacpa} c mjl~apgpgji ejx gieoqaima pbcp ~gp} jia gipaxa}p cfcgi}pcijpbax) Mji}qopcpgji g} c {axj,}ql fcla vbaxa jia fxjq~ vgi} jiow ge cijpbax jia oj}a})Pbg} aimjqxcfa} arcffaxcpgji/ fxci`}pci`gif ci` gipxci}gfaima)

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GGG)88) ^QHOGM AIFCFALAIP G] C LQ]P GI C LQOPG,]PCDABJO@AX VJXO@

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>783>

Pbaxa g} ci copaxicpgua) Fjuaxilaip `ja} ijp covcw} bcua pj ~xa}aip gp}aoe c} pbagl~cxpgco `amg}gji lcdax }gppgif cp pba exjip je pba xjjl/ a}~amgcoow vbai pba g}}qa} cxajia} pbcp mciijp ha }joua` hw fjuaxilaip cojia) Vbai fjuaxilaip} cxa `acogif vgpbmjl~oar g}}qa}/ }qmb c} amjijlgm fxjvpb/ ojv qial~ojwlaip/ c }dgooa` vjxdejxma/ }ceax}pxaap}/ c bacopbgax ~j~qocpgji/ c pjoaxcip }jmgapw/ jx moaci cgx/ oci` ci` vcpax/ pbaw }bjqo`

}pcxp hw `amocxgif pbagx gichgogpw pj }joua pbal ji pbagx jvi)

Gi}pac`/ pbaw }bjqo` ejmq} ji pbagx chgogpw pj ~xjug`a pba dgi` je  oac`ax}bg~ iaa`a` pjfap c fxjq~ je }pcdabjo`ax} jx c mjllqigpw jx ~xjugima vjxdgif pjfapbax pj cmbgaua pba}afjco}) Gi }qmb mc}a}/ gp lcw ha ecx ljxa bao~eqo ejx fjuaxilaip pj aifcfa gi pba ~xjma}}

ljxa c} c ecmgogpcpjx pbci c} pba ~xjhoal,}jouax)0 Gi pbg} iav xjoa/ fjuaxilaip‗} ~xglcxwpc}d g} pj fap pba }pcdabjo`ax} jx mgpg{ai} aifcfgif jia cijpbax/ xcpbax pbci mjl~apgif ejxgieoqaima) Pbaw iaa` pj og}pai pj jia cijpbax ci` oacxi chjqp acmb jpbax}‗ ugav}/ `g}mq}}pbagx }glgocxgpga} ci` `geeaxaima}/ vagfb aug`aima ci` cxfqlaip} ejx pba ucxgjq} mocgl}/ci` vjxd pjfapbax pj egi` mjllji fjco} ci` kjgip ~xgjxgpga}/ lcda mbjgma} ci`mjl~xjlg}a} pjfapbax/ ci` ~xj~j}a mjllji lac}qxa}) Pba ~xjma}} pbq} xa}p} ji pbaxamjfigpgji pbcp pba ~qhogm "jx }jla }qhfxjq~ vgpbgi gp' bc} c xaco }pcda gi pba g}}qa ci`}jla xjoa gi xa}jougif gp)1 Gp cgl} pj hxgif pbal pjfapbax cxjqi` pbagx mjllji gipaxa}p}/xcpbax pbci `gug`a pbal hw lcdgif pbal mjl~apa ejx fjuaxilaip‗} acx)

Egicoow/ va lq}p ijpa pbcp gi }qmb c ~xjma}} `gcojfqa ci` `amg}gji lcdgif jepai vgooijp ha aijqfb) Ejx pba }joqpgji je lciw mjl~oar g}}qa}/ pba ~cxpgmg~cip} lq}p ljua pj pbaiarp }pcfa, cmpgji) Pbq}/ ge pba g}}qa g} bjv mgpg{ai} mci ~xjljpa vaooia}} gi pbagx eclgoga}jx mjllqigpga} hw xa`qmgif jha}gpw xcpa}/ pbaw iaa` pj `j ljxa pbci `g}mq}} jx `aoghaxcpa/}cw/ ji pba gl~jxpcima je araxmg}gif) Pbaw iaa` pj fap ji pbagx hgmwmoa} jx fj pj pba paiig}mjqxp}) Gi ~xcmpgma/ pbg} laci} jima pba ~cxpgmg~cip} bcua xacmba` cfxaalaip ji fjco}/ pba

`gcojfqa lq}p mjipgiqa }j pbcp ~cxpgmg~cip} mci `auaoj~ ci` mjllgp pj c ~oci je cmpgjicgla` cp cmbgaugif pbj}a fjco}) Ljugif pj ci` mjl~oapgif pbg} mxgpgmco iarp }pcfa gi pba`gcojfqa ~xjma}} coojv} ejx pba pxci}eax je xa}~ji}ghgogpw ci` jviax}bg~ iaa`a` pj ai}qxa~xj`qmpgua cmpgji pcda} ~ocma)

^qhogm aifcfalaip; c }w}palcpgm c~~xjcmb

Ijv/ fguai vbcp bc} haai }cg`/ gp lcw }jqi` ogda va cxa }gl~ow j~~j}a` pj pxc`gpgjicomji}qopcpgji jx pbcp va pbgid `aoghaxcpgua aifcfalaip g} covcw} c fjj` pbgif) Iagpbax g}mjxxamp) Oap q} ha moacx) Pbaxa g} ijpbgif vxjif vgpb mji}qopcpgji ~xjma}}a}) Lciwmji}qopcpgji ~xjma}}a} }pgoo `j uaxw fjj` vjxd ji c vg`a xcifa je g}}qa}/ exjl }acxmbgif ejx

ci` pa}pgif iav g`ac} pj }bjvgif xa}~ji}guaia}})Pba xaco ~jgip je jqx mjllaip} g} pj qi`axogia kq}p bjv hoqip ci gi}pxqlaip

mji}qopcpgji g} gi pba }acxmb ejx }joqpgji} pj mjl~oar g}}qa}) Pba eqi`claipco eocv oga} gi gp}ecgoqxa pj xamjfig}a pba ~qhogm‗} xjoa gi }jougif pba}a dgi`} je g}}qa}) Gi`aa`/ gp }ai`} pbaxauax}a la}}cfa) Hw c}}gfigif pba pc}d} je `aoghaxcpgji/ `amg}gji lcdgif ci` cmpgji pjfjuaxilaip/ gp }ai`} pba la}}cfa pbcp pba ~xjhoal haojif} pj fjuaxilaip ci` }j pba}joqpgji pjj lq}p mjla exjl fjuaxilaip) Pbg} g} vxjif ci` iaa`} pj mbcifa) Pbaxa g} c xjoaejx pba ~qhogm gi lcdgif mbjgma}/ `auaoj~gif ~oci} ci` pcdgif cmpgji ejx pba cmbgaualaip je gl~jxpcip }jmgco fjco}/ ci` fjuaxilaip iaa`} pj }gp `jvi vgpb pbal ci` vjxd gp pbxjqfb)

Pbg} g} vbcp va `g` gi jqx ~gojp ~xjkamp}) Va `g` ijp }ap q~ c pchoa cp pba exjip je mjllqigpw bcoo} cxjqi` pba ~xjugima ci` giugpa pba ~qhogm pj mjla ci` c`ug}a q} ji vbcpfjuaxilaip }bjqo` `j pj ~xa~cxa Iav Hxqi}vgmd‗} vjxdejxma ejx pba eqpqxa/ xaugpcog}a pba

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GGG)88) ^QHOGM AIFCFALAIP G] C LQ]P GI C LQOPG,]PCDABJO@AX VJXO@

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 833

mjllqigpga} je pba xafgji je Lgxclgmbg/ jx ~xjljpa vaooia}} gi pjvi} ci` ugoocfa})Gi}pac`/ va c}da` pbal pj }gp `jvi vgpb q} ci` `g}mq}} vbcp acmb je q} ” fjuaxilaip/mgpg{ai}/ }pcdabjo`ax} ci` mjllqigpga} ” mjqo` `j pj xa}joua pba g}}qa}) Va c}da` pbalbjv va mjqo` oacxi pj vjxd pjfapbax happax) Gi }bjxp/ va pxga` pj aifcfa pba ~qhogm gi vcw}pbcp xasqgxa` pba }pcdabjo`ax}/ mgpg{ai} ci` mjllqigpga} va lap pj c}}qla jviax}bg~ je 

}jla je pba xa}~ji}ghgogpw ” ci` pbaxaejxa pba cmpgji ” xasqgxa` pj cmbgaua pba jqpmjla})

Jqx fjco ijv g} pj pcda pba iarp }pa~ ci` xamjllai` pba c~~xjcmb hamjla pba hc}g}je fjuaxilaip ~jogmw gi Iav Hxqi}vgmd }j pbcp gp vgoo hamjla pba ijxlco vcw je `jgifhq}gia}} ji mjl~oar g}}qa}) Vbgoa gp g} pxqa pbcp gi Iav Hxqi}vgmd ci` ao}avbaxa/ pbaxabcua haai fjj` arcl~oa} je pbg} dgi` je aifcfalaip gi pba ~c}p/ gp g} asqcoow pxqa pbcp pbawq}qcoow c~~acx ci` `g}c~~acx ogda }bjjpgif }pcx}) ]qmma}}a} pai` pj ha }bjxp,ogua`/ eav ci`ecx hapvaai) Ljxa jepai pbci ijp/ pbaw cxa oa` hw }jla xalcxdchoa gi`gug`qco vgpb pbaxgfbp mjlhgicpgji je `g}~j}gpgji/ ug}gji/ vgoo ci` oac`ax}bg~ }dgoo} pj lcda mjoochjxcpgjivjxd ” jepai gi }~gpa je bqfa mjqipaxucgogif ejxma}) Qiejxpqicpaow/ jima pbcp gi`gug`qcoljua} ji/ pba cxxcifalaip q}qcoow ecoo} c~cxp)

Ge c ljxa `aoghaxcpgua c~~xjcmb pj ~qhogm aifcfalaip g} pj hamjla fjuaxilaip ~jogmw/va iaa` c lj`ao pbcp mci ha }w}palcpgmcoow c~~oga` cmxj}} c fjuaxilaip pj mbcifa bjv gpgipaxcmp} vgpb mjllqigpga}/ }pcdabjo`ax} ci` mgpg{ai}) ]qmb c lj`ao mciijp ha c }gl~oamjjdga,mqppax) Pbaxa g} ij }gifoa ci}vax pj pba sqa}pgji; Bjv }bjqo` fjuaxilaip aifcfapba ~qhogm: Ji pba mjipxcxw/ pbg} g} c mjl~oar/ lqopg,ecmapa` pc}d) Qiogda mji}qopcpgji/ }qmbc lj`ao lq}p ha;

F Choa pj xa}joua mjl~oar g}}qa} gipj }gl~oax ~cxp})

F Ljxa xa}~ampeqo je pba gipaxa}p} pbcp lcw ha cp }pcda gi egi`gif }joqpgji})

F Ljxa lgi`eqo je pba ecmp pbcp }pcdabjo`ax} ci` mgpg{ai} jepai bcua c xjoa pj ~ocw gilcdgif pba }joqpgji} vjxd)

Cp pba }cla pgla/ ge pba lj`ao g} pj ha c~~oga` cmxj}} fjuaxilaip/ gp mciijp ha }jmjl~oar pbcp gp xasqgxa} wacx} je }pq`w ci` bgfb oauao} je ar~axpg}a pj lc}pax) Ci c`asqcpalj`ao pbaxaejxa lq}p ha;

F Xaocpguaow }gl~oa pj qi`ax}pci` ci` c~~ow)

F Xjhq}p aijqfb pj pxqow xacogfi ~qhogm xaocpgji}bg~}/ vgpbjqp pwgif pba bci`} je fjuaxilaip)

F Eoarghoa aijqfb pj cmmjllj`cpa uaxw geeaxaip mgxmql}pcima})

Va dijv je ij kqxg}`gmpgji vbaxa }qmb c lj`ao g} hagif c~~oga` cmxj}} pba vbjoa je fjuaxilaip) Pba lj`ao va bcua `auaoj~a` ejx pba Fjuaxilaip je Iav Hxqi}vgmd pbxjqfbpba ^qhogm Aifcfalaip Gigpgcpgua/ ci` vbgmb g} }ap jqp gi jqx egico xa~jxp/ cgl} pj egoo pbg}fc~) Gi}jecx c} va cxa }qmma}}eqo/ va bj~a gp vgoo ha je gipaxa}p ci` je q}a pj fjuaxilaip}ao}avbaxa)

Ijpa}

3) Pba egua ~xjkamp} cxa; ]dgoo} @auaoj~laip; Xamdjigif vgpb pba Iav Amjijlw4 pba Vaooia}} ^xjkamp4pba Moglcpa Mbcifa Cmpgji ^oci Gigpgcpgua4 pba Lgxclgmbg Cmpgji Mjllgppaa4 ci` ]q}pcgichoaMjllqigpga} gi c ]aoe,]qeegmgaip ^xjugima; ^ociigif jqx Eqpqxa Pjfapbax)

8) Pba ^AG g} gp}aoe hc}a` ji c xamaip hjjd aipgpoa` ^xjfxa}}gua Fjuaxicima ejx Mcic`gci}; Vbcp Wjq Iaa`

pj Dijv/ hw @ji Oaigbci ap co) Pba }pq`w mjipcgi} pba `g}pgooa` oacxigif exjl c pai,wacx/ icpgjicoxa}acxmb ci` mji}qopcpgji ~xjkamp ji fjuaxicima aipgpoa` Mxj}}gif Hjqi`cxga}) Gp g} cucgochoa ejx`jviojc` exaa,je,mbcxfa cp vvv)mxj}}gifhjqi`cxga})mc)

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GGG)88) ^QHOGM AIFCFALAIP G] C LQ]P GI C LQOPG,]PCDABJO@AX VJXO@

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7838

=) Pba xa~jxp aipgpoa` ‟Gp‗} Ljxa Pbci Pcod; Og}pai/ Oacxi ci` Cmp ” C Iav Lj`ao je ^qhogmAifcfalaip“ g} cucgochoa ji pba Fjuaxilaip je Iav Hxqi}vgmd‗} vah}gpa cp vvv)fih)mc ci` cpvvv)~~ejxql)mc*ai*mxj}}gifhjqi`cxga}fjuaxicima~xjfxcl)

0) Va xamjfig}a pbcp fjuaxilaip co}j hxgif} gl~jxpcip ~jvax} ci` xa}jqxma} ejx pba }joqpgji je pba}a ~xjhoal} pj pba pchoa) Gi jqx lj`ao/ gp pbaxaejxa ~ocw} ijp jiow pba xjoa je c ecmgogpcpjx/ hqpco}j c ~cxpgmg~cip gi pba ~xjma}} ci` ci aichoax je }joqpgji} ) Pbg} xaocpgji}bg~ hapvaai

ecmgogpcpjx/ ji pba jia bci`/ ci` ~cxpgmg~cip ci` aichoax/ ji pba jpbax/ g} mjl~oar ci` fja} hawji`pba }mj~a je pbg} mjipxghqpgji)

1) Gi jqx lj`ao pba ~qhogm g} ijp c ljijogpb/ hqp c mjl~oar aipgpw lc`a q~ je `geeaxaip }qhfxjq~}/gimoq`gif fjuaxilaip}/ }pcdabjo`ax}/ j~gigji oac`ax}/ jx`gicxw mgpg{ai} ci` mjllqigpga}/ coo je vbjl mci ci` }bjqo` ha aifcfa` ejx `geeaxaip ~qx~j}a}) Ljxajuax/ ge pba ~qhogm g} c mjl~oaraipgpw/ }j g} ~qhogm `gcojfqa) @geeaxaip dgi`} je `gcojfqa} }bjqo` ha q}a` ejx `geeaxaip pc}d}4 ci``geeaxaip }qhfxjq~} cxa }qgpa` pj `geeaxaip dgi`} je `gcojfqa) Cp ~xa}aip/ coo pba}a pbgif} fapaipcifoa` gi mjieq}a` ci` mjieq}gif vcw} ” }jlapgla} gipaipgjicoow) C} c xa}qop/ ~qhogm `gcojfqag} jepai ecx oa}} jx`axa`/ mjbaxaip ci` `g}mg~ogia` pbci gp mjqo` ha) C }cpg}ecmpjxw lj`ao je ~qhogmaifcfalaip lq}p ~xjug`a q} vgpb c }w}palcpgm vcw je `g}aipcifogif pba}a pbxac`})

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

83=

^CXP GGG 

Mbc~pax 8=

Mcoogif Coo ^jogpgmgci};Pcda Wjqx Mgpg{ai} ]axgjq}ow/

jx Ha Lcxfgicog}a`

hw

 Kcmsqa} Vcoocfa/ Lcwjx je pba Mgpw je Fxjigifai/ Pba Iapbaxoci`}

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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GGG)8=) MCOOGIF COO JOGPGMGCI]; PCDA WJQX MGPG[AI] ]AXGJQ]OW/ JX HA LCXFGICOG]A@

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7830

Vbw ~qhogm aifcfalaip gi ~jogmw lcdgif g} }j gl~jxpcip ejx fjuaxilaip}

Ji pba }qxecma jia lgfbp cxfqa pbcp ijp uaxw lqmb bc} mbcifa`) G }pcxpa` lw mcxaaxgi pba 375>} gi pba lg``oa je c ljualaip cfcgi}p cqpbjxgpw ci` pba a}pchog}blaip)+ Haejxapbcp/ cepax Vjxo` Vcx GG/ ~aj~oa co}j haogaua` pbcp ~jogpgm} vjqo` iauax ha pba }cla) Ci`wap/ pba `g}mq}}gji chjqp pba arg}paima je c }lcoo xqogif aogpa g} }pgoo fjgif ji) Va }pgoo bcualjxa jx oa}} pba }cla ~cxpga} gi c xac}jichow eqimpgjigif `aljmxcmw) Ci` aoampjxcopqxijqp/ cp oac}p ji pba icpgjico oauao/ g} bgfb/ cp chjqp 2>!) Pba faiaxco oauao je pxq}p gifjuaxilaip bc} `amogia` }jlavbcp juaxcoo/ hqp ijv }aal} pj ha xamjuaxgif c hgp) ]j/ vbcp

arcmpow g} pba ~xjhoal:Ge wjq c}d ~aj~oa gi Fxjigifai chjqp pba }axugma exjl pba fjuaxilaip/ pbaw vgoo ha

sqgpa ~j}gpgua/ hqp lqmb oa}} }j chjqp pba vcw pbaw ar~axgaima xa}~ji}guaia}} exjl ojmco~jogpgm}) Chjqp pbagx cmpqco }cw gi ojmco ~jogmw lcdgif/ pbaw cxa sqgpa iafcpgua) Fjuaxilaip`ja} ijp bcua c ~xjhoal c} c }axugma jxfcig}cpgji/ hqp gp bc} c bqfa ~xjhoal gi paxl} je hagif c `aljmxcpgm jxfcig}cpgji)

G haogaua pba ~xjhoal ijv g} pba `g}mxa~cimw hapvaai pba mjipaip je pba ~jogpgmco`g}mjqx}a gi pba la`gc ci` pba lgi` excla} je pba ~aj~oa gi pba }pxaap) Ge pbagx auaxw`cw~xjhoal} cxa ijp lgxxjxa` gi ~cxogclaipcxw `ahcpa jx gi pba ~jogmw lac}qxa} je fjuaxilaip/ pbaw vgoo pqxi pbagx hcmd}) Je mjqx}a/ ~xjhoal} cxa `geeaxaip ji pba ojmco oauao

pbci pba icpgjico oauao) Hqp gp g} a}}aipgco pbcp ~aj~oa bcua c }cw gi ~qhogm ceecgx}) Gi pbaIapbaxoci`}/ ejxl} je `gxamp `aljmxcmw cxa }vgepow hagif oaep habgi` "}w}pal} je aoampa`lcwjx} ci` xaeaxai`c cxa hagif chci`jia` hw pba ~xa}aip fjuaxilaip') Lj}p je pba pgla/~jogpgm} egi`} gp uaxw `geegmqop pj bci`oa `gxamp gieoqaima hw pba ~aj~oa) Cp pba }cla pgla/ pbapambijojfgmco ~j}}ghgogpga} ci` pba fxjq~ pbcp vcip} pj ~cxpgmg~cpa cxa ocxfax pbci auax)

Gi Fxjigifai/ va jxfcig}a` c ~qhogm Gipaxiap ujpa chjqp pba }aoampgji je pba cxmbgpampci` pba `a}gfi je pba EJXQL hqgo`gif ” c maipxa ejx giejxlcpgji ci` bg}pjxw) Pbg} xcg}a` cojp je gipaxa}p) Lciw ~aj~oa mcla pj }aa pba ar~j}gpgji je pba }mcoa lj`ao}4 pbaw `g` }jhamcq}a pbaw vaxa fguai pba j~~jxpqigpw pj fgua pbagx }cw) Gi pba ai`/ ljxa pbci8> >>> ~aj~oa ujpa` ji ci g}}qa lj}p ar~axp} bc` sqcogega` c} c pambigmco lcppax ejx~xjea}}gjico} jiow) Pba }qmma}} je pbg} arcl~oa }bjv} pbcp ljxa ~aj~oa cxa vgoogif ci`choa pj ~cxpgmg~cpa pbci g} jepai haogaua` ci` pbcp fjuaxilaip }bjqo` pcda c`ucipcfa je pbalj`axi ecmgogpga} pj ljhgog}a pba ~qhogm‗} gipaxa}p ci` mjllgplaip)

Gp g} ijp ac}w ejx ~jogpgmgci} pj a}mc~a pba jifjgif lcmxj ~jogpgmco `ahcpa ci` la`gc}ai}cpgjicog}l/ acfaxow ojjdgif ejx c }mci`co jx c xjv) Fjuaxilaip jeegmgco} mci bcx`owmjllqigmcpa cqpbaipgmcoow ciwljxa) Pba ci}vax/ bjvauax/ g} jepai ~cxc`jrgmco)^jogpgmgci} xacmp `aeai}guaow ci` }bjv fxacp eacx je pba mxjv`) ^jogpgmco ~cxpga} xacog}a pbcppbagx ~j}gpgji g} ij ojifax cqpjlcpgmcoow oafgpglg}a` c} gp q}a` pj ha/ hqp pbagx xa}~ji}a g}

+ Mqxxaipow Lcwjx je pba Mgpw je Fxjigifai/ Pba Iapbaxoci`}/ Lx) Vcoocfa g} c ejxlax L^ "oac`ax je pba^cxogclaipcxw Ochjqx ^cxpw' ci` ]amxapcxw je ]pcpa/ Mbcgxlci je pba @qpmb Mjllg}}gji ejxFjuaxilaip Mjllqigmcpgji)

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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GGG)8=) MCOOGIF COO JOGPGMGCI]; PCDA WJQX MGPG[AI] ]AXGJQ]OW/ JX HA LCXFGICOG]A@

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 831

cfcgi arcmpow pba xauax}a je vbcp gp lgfbp ha) Pbaw q}a ‟}~gi `jmpjx}“ ci` bgxa ~qhogmxaocpgji} hqxacq} pj lcicfa pbagx ~axlciaip mcl~cgfi}) Pba xa}qop g} pbcp ~aj~oa jh}axuapbagx oac`ax} c} ljxa gipaxa}pa` gi pbagx ujpa} pbci gi pbagx ~xjhoal}) Pba qxfaip iaa` ejxmbcifa g} aug`aip)

Mbcifgif ~cppaxi je `alci`/ pba }g`a je pba mgpg{ai}Ejx jqx xa~jxp chjqp Fjuaxilaip Mjllqigmcpgji/ va bc` ci gisqgxw `jia hw pba

hqxacq Ljpgucmpgji) Pbg} }bjva` pba jhugjq} ecmp pbcp pba ‟cuaxcfa mgpg{ai“ `ja} ijp arg}p)Pbaxa cxa iqlaxjq} }qhfxjq~}) Ha}g`a} mji}pxqmpgua ci` ocv chg`gif mgpg{ai}/ pbaxa cxa pvjgipaxa}pgif mcpafjxga} G vcip pj ~jgip pj) Pba}a cxa pba mwigm} ci` pba mxgpgm}) Pba mwigm} bcuaojif cfj }cg` fjj`hwa pj ~jogpgm} ci` fjuaxilaip lcppax} ci` lcgiow mjl~ocgi jx pbxjvlq`) Pba mxgpgm} aucoqcpa fjuaxilaip habcugjqx ji gp} laxgp} ci` gp} habcugjqx)

Vbcp g} a}}aipgco g} bjv pba fjuaxilaip xacmp} pj pba}a ~aj~oa) Ge pba ‟cuaxcfa mgpg{ai“`ja} ijp arg}p/ pbai pbaxa mciijp ha c }gifoa mjllqigmcpgji }pxcpafw)

‟Cifxw Mwigm}“ iaa` pj fap pba ha}p ~j}}ghoa }axugma ci` wap wjq vgoo }pgoo fap pbagx bcpalcgo) Cp pbg} ~jgip fjuaxilaip jeegmgco} }bjqo` pcda mcxa ” c} ojif c} pba}a qi~oac}cipla}}cfa} cxa ijp cijiwljq}/ pbaw }bjqo` ha ci}vaxa` ~xj~axow) G covcw} `j ci` lj}p je pba pgla G fap xacmpgji} je }qx~xg}a; ‟Wjq cxa }pgoo c }mjqi`xao/ hqp cp oac}p wjq bcua pba`amaimw pj xa~ow) Ci`/ hw pba vcw/ mjqo` wjq co}j paoo la pbg})))“ Gi lw ugav pba pj~ ~xgjxgpwejx fjuaxilaip} g} pj asqg~ gp}aoe vgpb pba iama}}cxw mc~cmgpw pj ci}vax coo a,lcgo} ci`oappax}/ pj }bjv mgpg{ai} pbcp pbaw vgoo ha pcdai }axgjq}ow c} ojif c} pbaw }gfi pbagxla}}cfa} vgpb pbagx icla ci` c``xa}})

‟Mxgpgmco Cmpgug}p}“ lq}p ha jeeaxa` ljxa j~~jxpqigpga} pj ~cxpgmg~cpa ci` pj ujgma pbagxj~gigji}) Va lq}p ijp ha cexcg` pj `j }j) Baxa g} cijpbax arcl~oa;

Jqx ejxlax co`axlci Xaiç ^cc} "ijv ~xa}g`aip je pba icpgjico Mbxg}pgci OchjqxQigji' gigpgcpa` c ocxfa ~xjfxclla mcooa` ‟Pba Hcmd Wcx`“ gi jx`ax pj }aoamp ojmcpgji} ejxbjla} ejx `xqf q}ax}/ wjqpb xa}jxp}/ apm) Lj}p mgugo }axucip} pbjqfbp gp c vc}pa je pgla pjmji}qop gibchgpcip} je pba iagfbhjqxbjj`} qi`ax mji}g`axcpgji chjqp pbg}) Hamcq}a ba~xa}aipa` pba vbjoa ~cmdcfa cp jima/ bjvauax/ gp vc} moacx pj auaxwjia pbcp pba}ahqgo`gif} bc` pj ha ojmcpa` }jlavbaxa ci` pbcp pbaw vjqo` ha }~xac` coo juax pba mgpw) Pbaxacmpgji} ba fjp exjl mgpg{ai} vaxa mji`gpgjico; ‟JD/ ge wjq c`kq}p wjqx ~oci }j ci` }j/ valgfbp c`` pbg} ci` pbcp)“ Gi pba ai` coo pba ecmgogpga} vaxa ojmcpa` }qmma}}eqoow ci`xaocpguaow ogppoa ~xjpa}p vc} bacx` gi pba Mjqimgo bjq}a vbai pba ~oci} vaxa `amg`a` ji)Cfcgi/ ~aj~oa cxa ijp jiow iafcpgua ci` }aoeg}b/ gi mjipxc}p pj vbcp jeegmgco} pbgid)

Vbw cxa fjuaxilaip} }j ba}gpcip vbai gp mjla} pj ~qhogm mji}qopcpgji:

G haogaua pbcp lj}p je pba ba}gpcpgji g} `qa pj gi}qeegmgaip ~xjea}}gjicog}l) ^jogpgmgci}jepai pbgid pbaw dijv coo pba ci}vax} exjl pbagx ~jogpgmco ~xjfxclla jx/ vjx}a/ pbawmji}g`ax pbagx dijvoa`fa pj ha }q~axgjx pj pbcp je jpbax ~aj~oa) Ejx arcl~oa/ pvj jx pbxaamgugo }axucip} lcw ha c~~jgipa` pj vxgpa c ~jogmw }pcpalaip ji bacopb mcxa/ hqp pbaw }gl~owc}d c eav IFJ} pbaw dijv) G cl maxpcgi pbcp 1>> faiaxco ~xcmpgpgjiax} vjqo` ha foc` pj}cmxgegma }jla je pbagx }mcxma pgla ji c ]qi`cw ljxigif pj fgua mjllaip ugc pba Gipaxiap)Hqp pba}a jeegmgco} vjqo` iauax mji}g`ax mji}qopgif pba `jmpjx} gi pba egao` ejx c xacmpgji pjpbagx `xcep xa~jxp ” gp lgfbp kq}p ~xj`qma pxjqhoa ci` `g}}aip) Pba mjxa ~xjhoal g} pbcp jqx

~jogpgmgci} ci` }aigjx jeegmgco} mji}g`ax pbal}aoua} mjl~apaip ci` xa~xa}aipcpgua) Gi jpbaxvjx`}/ pbaw pbgid bgaxcxmbgmcoow) Ci` lciw eaao `g}`cgi ejx mgpg{ai})

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GGG)8=) MCOOGIF COO JOGPGMGCI]; PCDA WJQX MGPG[AI] ]AXGJQ]OW/ JX HA LCXFGICOG]A@

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7835

Vbai G vc} ]amxapcxw je ]pcpa ejx A`qmcpgji/ G c}da` pba `a~qpw }amxapcxw faiaxco pjcxxcifa c vaadow ug}gp pj c }mbjjo) G vcipa` pj bacx `gxampow exjl ~aj~oa ci` pj c}d vbcppbaw pbjqfbp chjqp pba eac}ghgogpw je jqx ~jogmw ~xj~j}co}) Ba xa~oga`; ‟Vbcp `j wjq xacoowpbgid wjq lgfbp oacxi pbaxa va mciijp paoo wjq: Je mjqx}a va giua}pgfcpa coo pbcp)“

Vbcp va iaa` g} c xaco ~cxc`gfl }bgep gi ~jogpgm}) Gp g} }j lqmb ejmq}}a` ji ~xj`qmp}/vbgoa gp }bjqo` ha ejmq}}a` ji ~xjma}}a})

^jogpgmco ogea g} }bjxp ci` }j gp g} qi`ax}pci`choa pbcp lciw ~jogpgmgci} mji}g`ax gp pbambcima je pbagx ogeapgla pj mxacpa c maxpcgi ~xj`qmp ejx }jmgapw) Jia xa}qop je pbagx acfaxia}}g} pbcp pbaw ejxfap pj pcda mcxa je pba c~~xj~xgcpa ~xjma}}/ pj oap mjipgifaip j~~jxpqigpga}`j pba vjxd ci` pj ha }qeegmgaipow `apcmba` exjl ~jvax ci` mjipxjo pj ~xa}aip pbal}aoua}c} cqpbaipgm pxq}pvjxpbw ~ax}ji}) Gp g} clc{gif pbcp pbg} }bgep gi cppgpq`a/ vbgmb xacmba`pba hjcx`xjjl} je ocxfa mjl~ciga} ojif cfj/ `ja} ijp }aal pj bcua xacmba` lj}p je jqx~jogpgmco oac`ax} wap) Vgpb excflaipa` cqpbjxgpw ijvc`cw} ci` juaxa}pglcpgji je ~xjea}}gjico ar~axpg}a ci` gipaxa}p gi ~xj`qmp} juax ~xjma}}/ ~jogpgmco `aljmxcmw xacoow

pbxacpai} gp} jvi }q}pcgichgogpw ci` }aal} qicvcxa je gp) Gp }aa} j~aiia}} ci`~cxpgmg~cpgji c} c pbxacp) Va/ vgpb jqx eaahoa oafgpglcmw/ }bjqo` ha foc` vbai ~aj~oa }bjv}jla gipaxa}p/ hqp gi}pac` va }bjv `g}`cgi ejx gi`gug`qco "‟cuaxcfa“' mgpg{ai} ci` oglgp~cxpgmg~cpgji hamcq}a va }aa gp c} ‟gipaxeaxaima“)

Moj}ax ojjd ji pba j~~jxpqigpga} ejx fjuaxilaip} pj aifcfa mgpg{ai}

]j lciw j~~jxpqigpga} ejx `aljmxcmw pj ljhgog}a ucoqchoa iav ejxl} je cmpguamgpg{ai}bg~ cxa kq}p pbxjvi cvcw ijv) Vbw `ji‗p va a}pchog}b c `cw gi pba vaad c} ~joogif`cw: Cp pba }cla pgla auaxw vaad/ c xaoaucip ~jogmw lcppax lcw ha ~qp haejxa pba~j~qocpgji "jx }~amgegm fxjq~}') Pbg} vjqo`/ vgpbjqp c `jqhp/ ~xj`qma c``gpgjico

giejxlcpgji ejx pba ~jogmw lcdax})Jqp}g`a pba xacol je fjuaxilaip ~jogmga}/ G }aa bj~aeqo gigpgcpgua} exjl mgugo }jmgapw

vbaxa jpbaxvg}a fjuaxilaip} vjqo` gipaxuaia) Gi c iapvjxda` }jmgapw/ ~aj~oa ci`mjl~ciga} cxa fappgif q}a` pj ejxlgif coo dgi` je coogcima}/ ci` lciw je pbal ar~xa}}}jmgco xa}~ji}ghgogpw) G bcua fxacp mjieg`aima gi pba}a `auaoj~laip})

C ~xjea}}jx ar~ocgia` pj la ci q~mjlgif }alg,mjooampgua }w}pal gi pba }pxqffoacfcgi}p moglcpa mbcifa/ giujougif bjla,jviax} gi c maxpcgi cxac) Pba}a ~aj~oa cxa choa pjhqw }bcxa} gi c ~xgucpa mjl~ciw pbcp `g}pxghqpa} alg}}gji xgfbp} ejx aiaxfw,q}a) Arma}}guaq}a je aiaxfw g} ~j}}ghoa cp c ~xgma) Xauaiqa} cxa giua}pa` gi }q}pcgichgogpw ~xjkamp}) Bjq}a}pbcp cxa egp pj gi}pcoo }jocx ~ciao} `j }j ejx pba haiaegp je pba vbjoa hojmd/ gimoq`gif bjq}a}

vgpb eocp xjje})

Vbcp oa}}ji} mci va oacxi exjl ecgoqxa}: Vbcp cxa pba oglgp} je mgpg{ai}‗aifcfalaip:

Cepax pba ~j}gpgua arcl~oa} chjua/ G vgoo ijv `g}mq}} c ecgoa` arcl~oa je mgpg{ai}‗~cxpgmg~cpgji)

Pba qiguax}gpw xamaipow vcipa` pj mxacpa jeegma hqgo`gif} ji pba fxjqi`} je pba ejxlaxhjpcigmco fcx`ai}) Pba ~aj~oa exjl pba iagfbhjqxbjj` vaxa j~~j}a`) Gi pba mjqx}a je pbagipaxcmpgji}/ gp hamcla moacx pbcp pba lqigmg~cogpw vc} j~axcpgif vgpbgi c excla je xaeaxaima pbcp ecujqxa` hqgo`gif) C} c xa}qop/ pba jeegmgco} vaxa xgfbpow mji}g`axa` pj ha

~cxpg}ci gi pba `g}mq}}gji hapvaai pba qiguax}gpw ci` pba mgpg{ai}) Pba lqigmg~cogpw ~cg`c bgfb ~xgma/ co}j gi paxl} je mgpg{ai}‗ pxq}p/ ejx pba}a pcmpgm})

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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GGG)8=) MCOOGIF COO JOGPGMGCI]; PCDA WJQX MGPG[AI] ]AXGJQ]OW/ JX HA LCXFGICOG]A@

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 836

Pba oa}}ji G `xcv g} pbcp fjuaxilaip} vjqo` happax kq}p cujg` aifcfgif mgpg{ai} gimji}qopcpgji pbci `jgif }j vgpb pba gipaipgji je fappgif c ~xa`apaxlgia` jqpmjla) Pbaxalq}p ha xjjl ejx `g}mq}}gji ci` ejx iav ogfbp pj ha }ba` ji arg}pgif ~oci})

Pbaxa cxa oglgp} gi hjpb pba pj~gm} pbcp cxa eac}ghoa ejx mji}qopcpgji ci` gi pba lapbj`}pbcp cxa q}a`) Pba }cw je mgpg{ai} }bjqo` ha oglgpa` pj pba }mj~a je pbagx gipaxa}p}) Ciagfbhjqxbjj` mciijp hojmd ecmgogpga} vgpb c xafgjico eqimpgji) Pbcp lq}p ha lc`a moacx) Co}j/va lq}p ha cvcxa je `alcfjfqa} ci` jpbax lg}q}a} je ~jvax gi gipaxcmpgua ~jogmw lcdgif)@aljmxcpgm xqoa} ejx `aoghaxcpgji co}j bjo` gi mgugo }jmgapw) Egicoow/ G vjqo` ar~ci` pba g`ac je mgpg{ai}‗ ~cxpgmg~cpgji pj coo dgi`} je ~xgucpa gigpgcpgua} pbcp ~qx}qa "sqc}g' mjooampgua fjj`}vgpbjqp fjuaxilaip gipaxeaxaima) J~~jxpqigpga} ejx pbg} dgi` je }aoe,jxfcig}cpgji cxa fxjvgifec}p ci` faiaxcoow G vaomjla pbal/ a}~amgcoow vbai pba}a gigpgcpgua} }q~~jxp }jog`cxgpw ci`asqco xgfbp} ejx coo) Bjvauax/ G vjqo` co}j g}mjqxcfa mgpg{ai}‗ cmpgji} pbcp kaj~cx`g{a }jog`cxgpwci` asqco xgfbp} ejx coo ji a}}aipgco ~xjpampgji} ci` }axugma}) Ge xgmb ~aj~oa pcda mcxa je pbagxjvi mjllqigpga}/ a`qmcpgji ci` bacopbmcxa/ ci` oacua pba ~xjug}gji je ~qhogm fjj`} ejx pba~jjx pj pba fjuaxilaip/ pbg} g} ijp lw dgi` je }jmgapw) G vjqo` ijp cmma~p pba bjoojvgif jqp je pba mjxa hq}gia}} je pba }pcpa) Cp pba }cla pgla G xacog}a pbcp pba}a `auaoj~laip} mciijp ha}pj~~a` ge fjuaxilaip} cxa qivgoogif pj gipxj`qma ljxa j~aiia}} jx pj oacua ljxa xjjl ejxmoauax hjppjl,q~ }joqpgji} pbcp cxa c`c~pa` pj pba }gpqcpgji) ]j gp g} gl~jxpcip pbcpfjuaxilaip} j~ai q~/ ci` cp pba }cla pgla `a}gfi exclavjxd} ejx mgpg{ai}‗ ~cxpgmg~cpgji)

Vbcp xalcgi} je pba xjoa je pba aoampa` xa~xa}aipcpgua}:

Mgpg{ai aifcfalaip faiaxcoow pcda} ~ocma gi pba xacol je pba c`lgig}pxcpgji/ hqp pbcpg} ijp pj }cw pbcp va mci `g}~ai}a je aoampa` ~jogpgmgci}) Ij jia vg}ba} pj fj hcmd pj ~xa,la`gauco lcxdap~ocma}/ vbaxa vbjoa mjllqigpga} vaxa fcpbaxa` ejx mjooampgua `amg}gjilcdgif) Lciw `amg}gji} vgoo xalcgi ji pba cfai`c ejx mjqimgo} ci` ~cxogclaip}) Hqp pbagxejmq} }bjqo` }bgep exjl ~xj`qmp,jxgaipcpgji pj ~xjma}},jxgaipcpgji) Baxa G }aa c xjoa ejxaoampa` ~jogpgmgci}) Pbaw }bjqo` eaao jviax}bg~ je pba ~xjma}} cxmbgpampqxa) Ijp jiow gimjipxjoogif pba c`lgig}pxcpgji/ hqp c} auaxw iav }qhkamp mjla} q~/ pbagx ejmq} }bjqo` ha;‟fj ci` mji}qop }pcdabjo`ax fxjq~}/ va vgoo vcpmb mcxaeqoow pj }aa pbcp wjq giua}pgfcpag`ac} gi maxpcgi cxac} ci` daa~ jpbax ~xamji`gpgji} egra`) Pbai mjla hcmd pj q} vgpb wjqxxa~jxp)“ Ge pbg} oa}}ji g} ijp oacxia` sqgmdow/ pba `wiclgm} je pba iapvjxd }jmgapw vgoo`auaoj~ jqp}g`a pba }~baxa je ~jogpgm} ci` `aljmxcmw)

Xjoa je jxfcig}cpgji} ogda JAM@

Gi}pgpqpgji} pbcp cxa xaeoampgif ji fjuaxicima bcua pvj gl~jxpcip pc}d}) Egx}p/ pbaw`axgua pbagx }pxaifpb exjl pba ~j}}ghgogpw pj }bjv pba vcw/ cicow}a ha}p ~xcmpgma}/ ci`}pglqocpa fjuaxilaip}‗ aipbq}gc}l chjqp copaxicpgua}) Wa} va mci# ]amji`ow/ dijvoa`fagi}pgpqpgji} mci co}j `gxamp pbagx aeejxp} pj pba mgpg{ai} ci` gipaxla`gcxw jxfcig}cpgji} pjal~jvax pbal vgpb dijv,bjv ci` gi}~gxcpgji)

Mbcooaifa} ejx pba eqpqxa

Pba lcgi mbcooaifa moacxow oga} vgpb ~jogpgm} ci` vgpb }q~~jxp ejx c ~cxc`gfl }bgep pbcpvjqo` lcda ~xjma}}a} ljxa gl~jxpcip pbci ~xj`qmp}) Pba ~cxc`jr g} pbcp/ gi pba ai`/ jiow`apcmblaip exjl ~jvax ci` mjipxjo mci ~xjug`a bj~a ejx ~j}gpguaow gieoqaimgif pba`auaoj~laip} gi }jmgapw) Ge ~jogpgmgci} `ji‗p pcda pbagx mgpg{ai} }axgjq}ow/ pbagx xjoa vgoo gipba ai` ha lcxfgicog{a`)

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

837

^CXP GGG 

Mbc~pax 80

Ci` pba Vgiiax G} Pxq}p ci` Mxa`ghgogpw

hwCxia ]glji}ai/ ejxlax @gxampjx Faiaxco je pba Maipxco Giejxlcpgji ]axugma/ Ijxvcw

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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GGG)80) CI@ PBA VGIIAX G] PXQ]P CI@ MXA@GHGOGPW

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>788>

J~ai ci` gimoq}gua ejx vbjl:

Pxq}p g} gi pxjqhoa) Pxq}p hapvaai mgpg{ai} ci` fjuaxilaip/ hapvaai apbigm ci`xaogfgjq} fxjq~}/ ci` hapvaai fai`ax}) Gp g} gi pxjqhoa gi lciw mjqipxga} gi Aqxj~a ci` gipba xa}p je pba vjxo`)

Pxq}p g} c mjba}gua aoalaip gi lqopgmqopqxco }jmgapga}/ }q~~owgif ci` }q~~jxpgifiama}}cxw pga} pbcp mci hgi` c }jmgapw pjfapbax) Jia vcw je mxacpgif pxq}p g} pj bcua j~aici` gimoq}gua ~jogmw lcdgif) Ci` pxq}p g} mxqmgco pj fappgif ~aj~oa pj pcda q~pba fjuaxilaip‗} giugpcpgji pj ~cxpgmg~cpa gi j~ai ci` gimoq}gua ~jogmw lcdgif) ]j vbcp

mjla} egx}p:Lcwha c fjj` }pcxp ejx fjuaxilaip} g} pj xa,aucoqcpa ci` xaugpcog}a gp} mjllqigmcpgji)

Pjj lciw fjuaxilaip} aifcfa pjj lqmb gi ~qhogm xaocpgji} ci` ijp aijqfb gimjllqigmcpgji) Gi c vjxo` je }~gi/ pbaxa g} ij ~ocma ejx xaco mjllqigmcpgji) Vbaifjuaxilaip} }~gi/ mjllqigmcpgji fap} }sqaa{a` jqp) Ci` }j `j j~aiia}} ci`gimoq}guaia}})

Va bcua pj c}d; J~ai ci` gimoq}gua ejx vbjl: Pjj lciw fxjq~} eaao lcxfgicog}a` gipba ~jogmw lcdgif ~xjma}}a} gi pba }jmgapw pbaw ogua gi/ auai cp pba ojmco oauao) "Ci` }jlafxjq~} jepai eaao }pgflcpg}a` pjj)' Bjv mci va xacmb pbj}a vbj ijxlcoow `ji‗p aifcfa gi

ciwpbgif/ ~cxpgmqocxow ijp gi ~jogmw lcdgif: Jx cxa va mjipaip }gl~ow pj gimoq`a pbj}a vbjcovcw} `j ~cxpgmg~cpa:

J~ai ci` gimoq}gua ~jogmw lcdgif ecma} mbcooaifa} gi paxl} je pxai`} pbcp lcw mcq}avjxxga} hqp co}j bj~a}) Jia je pbal g} pba `aljfxc~bgm ‟hjlh“/ pba `xclcpgm gimxac}a je ao`axow ~aj~oa) Cijpbax g} pba moglcpa ci` aiugxjilaipco mbcooaifa/ c pbgx` g} lgfxcpgjici` mji}pcipow fxjvgif lqopgmqopqxco ~j~qocpgji}) Pba}a cxa coo mjl~oar pj~gm} ejx ~jogmwlcdgif)

Pxq}p ci` mxa`ghgogpw

Mjllqigmcpgji/ pxq}p ci` mxa`ghgogpw cxa pba ejqi`cpgji ejx j~ai ci` gimoq}gua ~jogmw

lcdgif) ^xglcxgow/ pxq}p g} hapvaai ‟mgpg{ai} ci` fjuaxilaip“) C mxa`ghoa fjuaxilaip g}jia pbcp `ja} ijp ~xapai` pj ha happax pbci gp g}/ hqp pbcp `aoguax} ji gp} ~xjlg}a` ~xj`qmp}ci` }axugma})

Pba ~qhogm }axugma/ c} vaoo c} fjuaxilaip cfaimga}/ iaa`} pj bcua oafgpglcmw ci` ha}q~~jxpa` hw pba mgpg{ai}) Pba ~qhogm lq}p bcua ecgpb gi pba fjuaxilaip) Pbg} `a~ai`}fxacpow ji pba aipgxa fjuaxilaip‗} xa~qpcpgji) Gp g} gi pba mjipcmp hapvaai pba ~qhogm ci`pba fjuaxilaip pbcp pba xa~qpcpgji alaxfa}) Xa~qpcpgji g} pba gl~xa}}gji pbcp xalcgi} gipba ~qhogm‗} lgi`} cepax mjipcmp vgpb pba fjuaxilaip) Pba glcfa pbcp fjuaxilaipcfaimga} vg}b pj ~xa}aip lq}p ha gi cmmjx`cima vgpb pbagx habcugjqx/ bjv gp cmp} pjvcx`}gp} q}ax}/ mogaip} ci` mq}pjlax})

Ge ijp/ mxa`ghgogpw vacdai}/ pxq}p g} axj`a` ci` xa~qpcpgji g} `clcfa`) Pbai/ cigiugpcpgji pj aifcfa gi ci j~ai ci` gimoq}gua ~jogmw lcdgif ~xjma}} lcw }aal xcpbax

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GGG)80) CI@ PBA VGIIAX G] PXQ]P CI@ MXA@GHGOGPW

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 883

bjoojv) Coo je pbg} g} gi cmmjx`cima vgpb egi`gif} exjl xa}acxmb ji pba mxa`ghgogpw je jxfcig}cpgji}) Pbaxa lq}p ha c lcpmb hapvaai vjx`} ci` habcugjqx/ hapvaai glcfa ci`xacogpw "LmMxj}daw K)M)/ 3776')

Vbai ~cxpgmg~cpgji ~xjkamp} cxa ‟kq}p ejx }bjv“ ci` ijp ejoojva` q~ hw pbafjuaxilaip/ pbcp pjj mci oac` pj oj}} je mxa`ghgogpw ci` ~qhogm pxq}p) C} ~jgipa` jqp gi cxp Gje pbg} xa~jxp/ va iaa` pj }pj~ mji`qmpgif mji}qopcpgji} jx ~xjlg}gif ~cxpgmg~cpgji jig}}qa} pbcp mciijp cmpqcoow ha mbcifa` ” }joaow gi jx`ax pj ‟pgmd pba hjr“‥ Mjimaipxcpgifaeejxp} ci` xa}jqxma} ji `a}gfigif lacigifeqo ~qhogm ~cxpgmg~cpgji pbcp g} `aoguaxa` pj bgfb~xjea}}gjico }pci`cx`} vjqo` ha c fjj` }pcxp)

J~ai ci` gimoq}gua; Bjv:

Vbcp dgi` je j~aiia}} cxa va pcodgif chjqp baxa: Pba q}qco qi`ax}pci`gif je pbg} g}cmma}} pj ci` gi}gfbp gipj fjuaxilaip `jmqlaip}) Cijpbax asqcoow gl~jxpcip c}~amp g}j~aiia}} gi pba ejxl je hagif excid ci` bjia}p/ ~ocwgif vgpb pba mcx`} ji pba pchoa ci` ijp

bcugif c bg``ai cfai`c)Cmmjx`gif pj pba }j,mcooa` Ijx`gm lj`ao je fjuaxilaip/ mgpg{ai} cxa pj ha giujoua`

hjpb gi ~jogmw lcdgif ci` gi pba gl~oalaipcpgji je ~jogmw `amg}gji}) Haejxa ~jogmga} cxa`auaoj~a` ci` ~jogmw ~xjfxclla} cxa mcxxga` pbxjqfb/ pba ceeampa` ~qhogm} }bcoo bcua pbaj~~jxpqigpw pj ar~xa}} pbagx j~gigji}) Pba mgpg{ai} }bjqo` co}j ha giujoua` vbai~xjfxclla} cxa `xcepa` gi mjimxapa paxl} haejxa pba cmpqco gl~oalaipcpgji) Pbg} vcw pbacqpbjxgpga} mci mcxxw jqp pba ~xjfxclla} ci` }axugma} gi c vcw pbcp g} c} moj}a c egp c}~j}}ghoa pj pba mgpg{ai}‗ iaa`} ci` xasqa}p})

J~ai ci` gimoq}gua ~jogmw,lcdgif ~xjma}}a} lq}p ha c}}a}}a` cfcgi}p pba hcmdfxjqi`je xa~xa}aipcpgua `aljmxcmw ci` gp} `amg}gji ~xjma}}a}/ cqpbjxgpw/ ci` xgfbp ci` `qpw pj

lcda `amg}gji}) Gp lq}p ha lc`a moacx pj pba ~cxpgmg~cip} gi j~ai ci` gimoq}gua ~jogmw,lcdgif ~xjkamp} pbcp gi pba ai` pba jqpmjla vgoo ha aucoqcpa` jx c}}a}}a` hw pba xaoaucip`amg}gji,lcdgif hj`w/ ci` pbcp gi lj}p mc}a} pba xjoa je }qmb ~cxpgmg~cpgua ~jogmw lcdgif~xjkamp} g} mji}qopcpgua jx c`ug}jxw) Pbg} lcw xa~xa}aip c ljpgucpgji ~xjhoal gi pbaojif xqi)

Giejxlcpgji ” mjllqigmcpgji ” ~cxpgmg~cpgji

Ci gl~jxpcip mji`gpgji ejx j~ai ci` gimoq}gua ~jogmw lcdgif g} fjj` mjllqigmcpgji)Pxq}p g} `a~ai`aip ji mxa`ghgogpw/ ci` pbaw hjpb `a~ai` pj c fxacp arpaip ji fjj`mjllqigmcpgji)

Va lq}p `amg`a vbcp gp g} va xacoow vcip pj cmbgaua vgpb mjllqigmcpgji) @j va laxaowvg}b pj giejxl pba ~qhogm ci` gimxac}a dijvoa`fa ji c lcppax/ jx `j va vcip pba ~qhogm pjpcda cmpgji/ `j }jlapbgif ejx pbal}aoua} ci` ejx }jmgapw/ ejx arcl~oa/ ~cxpgmg~cpa gi ~jogmwlcdgif: Pba ci}vax pj pbg} sqa}pgji vgoo `apaxlgia pba lapbj`} je mjllqigmcpgji)

Ge va vcip ~cxpgmg~cpgji gi ~jogmw lcdgif/ va lq}p q}a lapbj`} je mjllqigmcpgjipbcp coojv cmpgua ~cxpgmg~cpgji gi pba mjllqigmcpgji ~xjma}} gp}aoe) Xa~xa}aipcpgua} ejx pbapcxfap fxjq~} va vcip pj xacmb lq}p pcda ~cxp gi pba `auaoj~laip je fjco} ci` pcxfap fxjq~cicow}g} ” bjv pj xacmb pbal/ la}}cfa}/ }pxcpafga}/ mbjj}gif mjllqigmcpgji mbciiao}ci` ~xj`qmpgji je giejxlcpgji lcpaxgco}) Pba vcw va giejxl ci` mjllqigmcpa hamjla} c

~cxp je pba la}}cfa va vcip pj mjiuaw pj pba mgpg{ai})Ge pba fjco g} ~cxpgmg~cpgji/ pbai pba la`gql g} pba la}}cfa/ pj q}a Lcx}bcoo

LmOqbci‗} vaoo,dijvi ~bxc}a) Hqp coo pjj jepai ~qhogm giejxlcpgji g} lc}}cfa)

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GGG)80) CI@ PBA VGIIAX G] PXQ]P CI@ MXA@GHGOGPW

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7888

Ge va al~ojw lapbj`} je mjllqigmcpgji pbcp `j ijp fgua pba ~qhogm pba j~~jxpqigpwpj ~cxpgmg~cpa gi pba mjllqigmcpgji ~xjma}}/ pbg} vgoo gi`gxampow fgua pba gl~xa}}gji pbcpva cxa ijp xacoow gipaxa}pa` gi pbagx ~cxpgmg~cpgji gi ~jogmw lcdgif)

Gi ~cxpgmg~cpgji ~xjma}}a}/ }auaxco lapbj`} mci ha q}a`/ ejx gi}pcima jifjgif ejxc ejx`gcojfqa hapvaai mgpg{ai} ci` fjuaxilaip/ ci` c`lgig}paxgif j~gigji ~joo} cljif}pq}ax} je ~qhogm }axugma}) Pba lj}p aeeampgua lapbj` g} pj q}a pba }jmgco iapvjxd lapbj`/ jxljqpb,pj,ljqpb giejxlcpgji }bcxgif) ^aj~oa gieoqaima ~aj~oa) Va mci giejxl ci`mjllqigmcpa ugc ~aj~oa‗} }jmgco iapvjxd}) Jia dgi` je iapvjxd lapbj` g} pj q}a‟clhc}}c`jx}“ vbj }aad jqp jx ug}gp fxjq~} pbcp va vcip pj gimoq`a/ hqp pbcp vjqo`jpbaxvg}a ha bcx` pj xacmb ci` aifcfa) Pba clhc}}c`jx} lcw jx lcw ijp mjla exjl pbafxjq~} va vcip pj xacmb) Lciw ~aj~oa mji}g`ax bjv/ ci` hw vbjl/ pbaw cxa giejxla` pjha kq}p c} gl~jxpcip c} pba mjipaip je pba giejxlcpgji xamagua`) Pbaxaejxa/ gp lcw ha c fjj`g`ac pj oap pba giejxlcpgji eojv exjl pbj}a mjimaxia` pj pbj}a mjimaxia`) Oap wjqpb giejxlci` mjllqigmcpa vgpb fxjq~} je wjqpb4 oap xapgxa` ~ax}ji} giejxl ci` mjllqigmcpa vgpbjpbax jo`ax mgpg{ai} chjqp ~cxpgmg~cpgji gi j~ai ci` gimoq}gua ~jogmw lcdgif)

@gcojfqa ” pbcp g}/ pvj,vcw mjllqigmcpgji ” g} c ~xgimg~oa qi`ax~giigif pbaIjxvafgci fjuaxilaip‗} mjllqigmcpgji ~jogmw;

Pba ~xgimg~oa je mjllqigmcpgji bc} c moj}a mjiiampgji pj j~aiia}} ci`gimoq}guaia}}) Pba ~xgimg~oa je mjllqigmcpgji laci} pbcp fjuaxilaip mjllqigmcpgji g}c pvj,vcw ~xjma}} gi vbgmb }ai`ax ci` xamaguax }bjqo` ha ji asqco paxl}) @gcojfqa lcwha gigpgcpa` hw mgpg{ai} c} vaoo c} hw fjuaxilaip) Pba lcgi fjco g} pj }amqxa cmpgua~cxpgmg~cpgji gi pba `aljmxcpgm ~xjma}})

Pbg} ~xgimg~oa g} gipai`a` pj c`ucima ~cxpgmg~cpjxw `aljmxcmw hw fgugif pba gi`gug`qcoc fxacpax }ai}a je moj}aia}} pj `amg}gji,lcdax} ci` je chgogpw pj gieoqaima `amg}gji})

Mjieg`aima g} mxacpa` cljif jpbax pbgif} hw daa~gif mgpg{ai} giejxla` je pba hcmdfxjqi`ejx fjuaxilaip `amg}gji}/ ci` hw }bjvgif pbcp pbaw mci gieoqaima `amg}gji})

Cvcxaia}} xcg}gif

^qhogm cqpbjxgpga} q}a giejxlcpgji c} ci gi}pxqlaip ejx cmbgaugif xa}qop} ci` }~amgegmfjco} gi xaocpgji pj fxjq~} je mgpg{ai}) Pba cgl g} pj cmbgaua cvcxaia}} jx auai c mbcifa gihabcugjqx4 jepai pba mc}a vgpb }jmgco mcl~cgfi}) Gp mci ha cvcxaia}} je iav pxceegm xqoa}/mbcifgif cppgpq`a} pjvcx`} gllgfxcip}/ iav `gapcxw bchgp}/ apm) Pba}a cxa cmma~pchoafjco}/ hqp ge pbaxa g} ci juaxal~bc}g} ji pba}a dgi`} je cgl}/ gp mci ha ci jh}pcmoa pjgieoqaima ci` ~cxpgmg~cpgji) Pbg} g} hamcq}a gp g} gi c vcw pxacpgif bqlci hagif} c} jhkamp}pbcp cxa pj ha ljua` gi maxpcgi `gxampgji}) Gp g} c} ge pba fjuaxilaip g} }cwgif; ‟Pxq}p g}fjj`/ hqp mjipxjo g} happax)“

Gi}pac` fjuaxilaip} jqfbp pj lcda ljxa q}a je ‟cmpgji fjco}“ pbcp g}/ fappgif pbamgpg{ai} pj pbgid ci` lcda q~ pbagx jvi lgi`}/ xacmp mxgpgmcoow/ }aad ljxa giejxlcpgji/`g}mq}}/ `auaoj~ pbagx ~jgip je ugav ci` ~cxpgmg~cpa "Ijvcd D ap co)/ 3763') Pj cmbgaua pbcp/pba fjuaxilaip lq}p cxxcifa ejx `gcojfqa ci` ~j}}ghgogpga} ejx eaa`hcmd exjl pba mgpg{ai}pj pba fjuaxilaip/ ci` c}mxgha gl~jxpcima pj pba ugav} ci` }pcpalaip} mjlgif exjl pbaucxgjq} ~qhogm} "@j{gax @)L)/ Fxqigf O) ci` K) Fxqigf/ 3771')

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GGG)80) CI@ PBA VGIIAX G] PXQ]P CI@ MXA@GHGOGPW

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 88=

Gipaxiap mjllqigpga}

C }~amgco mbcooaifa g} vbaxa ci` bjv pj xacmb wjqifax ~aj~oa ci` fap pbal gipaxa}pa`gi ~cxpgmg~cpgif gi ~jogmw lcdgif ~xjkamp}) Va bcua pj ha vbaxa pbaw cxa/ gi pbagx }jmgcolaapgif ~ocma}/ vbgmb cxa Gipaxiap mjllqigpga} pj c ocxfa arpaip)

Pj`cw Gipaxiap g} ljxa ci` ljxa je c laapgif ~ocma ejx pba wjqif "ci` pba ijp,sqgpa,}j,wjqif' vbaxa pbaw ‟bcif jqp vgpb pbagx lcpa}“) Gp g} ij ojifax ~xglcxgow c mbciiao pj}qxe ci` }aad giejxlcpgji ci` aipaxpcgilaip) Gp g} c qiguax}a ci` c vjxo` pj ogua gi ejxlciw gi`gug`qco}) Ocxfa iqlhax} je ~aj~oa }~ai` bjqx} ji pba Gipaxiap auaxw `cw/ ci`lciw cxa lalhax} je iap mjllqigpga}/ c}}alhoga} je exgai`} ci` jpbax vbj }bcxa pbagxgipaxa}p}) Pba}a }jmgco iapvjxd mjllqigpga} bcua c ~jpaipgco ejx hagif q}aeqo gimjiiampgji vgpb j~ai ci` gimoq}gua ~jogmw lcdgif)

Ejx gi}pcima/ ji Ecmahjjd/ Lw]~cma/ Ogida`gi/ Exgai`}pax/ cljif jpbax}/ gp g} ~j}}ghoapj a}pchog}b fxjq~} vbj mci `g}mq}} ci` vjxd vgpb ~jogmw lcdgif gi egao`} pbcp xaocpa pjpbal jx kq}p gipaxa}p pbal) Q}qcoow ci gi`gug`qco ocw} jqp c ~ax}jico gipaxa}p ~xjegoa ji

pba}a iap mjllqigpga} pj faiaxcpa exgai`}) Pba fjuaxilaip mci `j pba }cla pbgif vgpb~jogmw g}}qa}/ ejx gi}pcima lcdgif c ‟mji}asqaima ~xjegoa“ ejx maxpcgi ~jogpgmco g}}qa}xaocpa` pj ~jogmw ejx pba moglcpa ci` aiugxjilaip/ ejx pba eqpqxa }gpqcpgji je wjqpb/ }pq`aip~jogmw/ ci` }j ji) Lalhax} je pba iap mjllqigpw mci ha giugpa` pj mbamd ge c ~xjegoalcpmba} pbagx jvi gipaxa}p}) Ge wa}/ pbai pbaw mci ha c}da` pj ~cxpgmg~cpa gi pba ~jogmw,lcdgif ~xjma}})

Lqigmg~cogpga} "ci` jpbax ~qhogm cqpbjxgpga} ejx pbcp lcppax' vbj cxa cp pba hafgiigifje c ~ociigif ~xjma}} gi c }~amgegm egao`/ ejx gi}pcima/ }~jxp} ci` mqopqxa ~jogmw/ qxhci`auaoj~laip/ }mbjjo ~jogmw/ apm)/ mci }pcxp c hojf vbaxa pba mgpg{ai} mci mjllaip ji ~jogmw~xj~j}co}/ ~xa}aip ugav}/ lcda hxjc`ax mjipxghqpgji}/ ci` pbg} gi c mjipgiqjq} lciiax)

Pba lqigmg~cogpw mci co}j j~ai c mbcp xjjl ji Gipaxiap vbaxa xa~xa}aipcpgua} exjl pbalqigmg~cogpw mci mjiuax}a vgpb mgpg{ai} gi xaco pgla) Pbaxa cxa je mjqx}a lciw jpbax~j}}ghoa vcw} pj q}a pba iap mjllqigpga})

Mji}ai}q} lj`ao:

Pba mjima~p je j~ai ci` gimoq}gua ~jogmw lcdgif lcw }aal hc}a` ji c mji}ai}q}lj`ao) ]jla vgoo }cw pbcp }aadgif }qmb c pbgif g} icêua/ a}~amgcoow gi c lqopgmqopqxco}jmgapw) Hqp g} pbaxa ciw jpbax vcw: ]jlapgla} pba ha}p va mci bj~a ejx g} pj fap c moacx`g}cfxaalaip ji pba pchoa) Pbcp lcw ~xjua q}aeqo ci` ha c fjj` }pcxp ejx j~ai ci`gimoq}gua ~jogmw lcdgif)

Xaeaxaima}

@j{gax @)L)/ Fxqigf O)C) ci` K)A) Fxqigf "3771'/ Lcicfax‗} Fqg`a pj Armaooaima gi ^qhogm Xaocpgji} ci`Mjllqigmcpgji Lcicfalaip/ Ocvxaima Axohcql C}}jmgcpa})

LmMxj}daw/ K)M) "3776'/ Ci Gipxj`qmpgji pj Xbapjxgmco Mjllqigmcpgji/ 6pb a`)/ Coowi ci` Hcmji/ Iaa`bclBagfbp}/ LC)

Ijvcd D/ ap co) "3763'/ ~c~ax ~xa}aipa` pj pba 7pb Ijx`gm ^}wmbjojfw Mjifxa}}/ Pxji`bagl/ Ijxvcw)

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

881

^CXPGGG

Bjv: Aifcfgif pba ^qhogm Aeeampguaow

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

886

^CXP GGG 

Mbc~pax 81

^cxpgmg~cpa/ hqp @j }j ^xcflcpgmcoow

hw^xjea}}jx Cxmbji Eqif/ Kjbi E) Daiia`w ]mbjjo je Fjuaxilaip/ Bcxucx` Qiguax}gpw/

Qigpa` ]pcpa}

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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GGG)81) ^CXPGMG^CPA/ HQP @J ]J XCFLCPGMCOOW

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7882

jogpgmco oac`ax} ci` ~jogmw lcdax} cmxj}} lcpqxa ci` `auaoj~gif `aljmxcmga} bcuafcgia` c iavejqi` c~~xamgcpgji ejx mgpg{ai ~cxpgmg~cpgji gi hjpb pba lcdgif je ~qhogm`amg}gji} ci` pbagx gl~oalaipcpgji) Gi pbagx ljxa mci`g` ljlaip}/ bjvauax/ ~qhogmjeegmgco} exasqaipow mjiea}} lciw }q}~gmgji} chjqp aifcfgif mgpg{ai}) Pbaw vjxxw pbcpqi}mbjjoa` mgpg{ai} vgoo lcda xc}b ci` qivg}a mbjgma} jx pbcp pbaw vgoo ha pjj `alci`gif)Pbaw vjxxw pbcp gimxac}gif ~qhogm ~cxpgmg~cpgji vgoo cmpqcoow bcxl pba sqcogpw je `aljmxcmw)Vbaxac} lj}p ~aj~oa ujpa gi aoampgji}/ lapbj`} je `gxamp mgpg{ai ~cxpgmg~cpgji ci`mji}qopcpgji/ }qmb c} pjvi laapgif}/ mgpg{ai kqxga}/ ci` ~qhogm bacxgif}/ mci aifcfa cbgfbow }aoamp ci` qixa~xa}aipcpgua }ap je gi`gug`qco} vbj cxa pba ‟q}qco }q}~amp}“ gi~jogpgmco ~cxpgmg~cpgji)

Pai}gji hapvaai xa~xa}aipcpgua fjuaxilaip ci` ~cxpgmg~cpjxw fjuaxilaip 

Cp c `aa~ax oauao/ pbaxa g} c pai}gji gi jqx ~jogpgmco mqopqxa hapvaai xa~xa}aipcpguafjuaxilaip ci` ~cxpgmg~cpjxw `aljmxcmw) Colj}p auaxwjia vbj }q~~jxp} fxacpax mgpg{ai~cxpgmg~cpgji }aa} mgpg{ai gi~qp c} c mjl~oalaip pj xa~xa}aipcpgua fjuaxilaip) Pbg}}q~axegmgco bcxljiw/ bjvauax/ haoga} xaco pai}gji} ci` mjieogmp}) Mgpg{ai ~cxpgmg~cpgji ”a}~amgcoow gi gp} hjo`a}p ci` lj}p ~xjlg}gif ejxl} ” aimxjcmba} q~ji pba ~xaxjfcpgua} ci`cqpbjxgpw je aoampa` ~jogpgmgci} ci` ~xjea}}gjico ~jogmw lcdax}) ^cxpgmg~cpjxw hq`fapgif ”

cp oac}p gi pba jxgfgico eocujqx pbcp vc} `auaoj~a` gi ^jxpj Coafxa/ Hxc{go ” vjxd} hamcq}a gppxci}eax} cqpbjxgpw juax ~qhogm giua}plaip `amg}gji} exjl ~qhogm jeegmgco} pj mgpg{ai} vbj~cxpgmg~cpa gi iagfbhjxbjj` laapgif} ci` pba jpbax gi}pgpqpgji} je pba ~cxpgmg~cpjxwhq`fap)

^jogpgmcoow }~acdgif/ vbcp }bjqo` ha `jia hw ~jogpgmgci} ci` jpbax jeegmgco}/ ci` vbcp}bjqo ha `jia ” ci` `amg`a` ” hw mgpg{ai} pbal}aoua}: G pbgid pbcp pba pai}gji hapvaaixa~xa}aipcpgua ci` `gxamp/ ~j~qocx xqoa hw mgpg{ai} g} lcxda` a}~amgcoow hw pba ejoojvgifpxc`a,jee) Ji jia bci`/ mgpg{ai} gi lj`axi `aljmxcmga} cxa hq}w ~aj~oa ” pbaw bcua kjh}/eclgoga}/ ci` iqlaxjq} jpbax mjimaxi}) Pbjqfb va q}qcoow `ji‗p pbgid je gp pbg} vcw/ jiaje pba lcgi c`ucipcfa} je xa~xa}aipcpgua fjuaxilaip g} gp} aeegmgaimw) Aoampa` jeegmgco} ci`

mgugo }axucip} `j pba bcx` vjxd je lcdgif ocv} ci` ~jogmga} ci` gl~oalaipgif pbal }jpbcp pba xa}p je q} `ji‗p bcua pj) Ji pba jpbax bci`/ pba gi}pgpqpgji} je xa~xa}aipcpguafjuaxilaip }jlapgla} ~xj`qma ~jjx `amg}gji} ci` cmpgji}) Gi }qmb mc}a}/ gp lcw ha pbcpmji}qopgif mgpg{ai} jx auai ai`jvgif pbal vgpb ~qhogm ~jvax} mci gl~xjua pba sqcogpw je `aljmxcpgm fjuaxicima) C ~xcflcpgm c~~xjcmb pj `aljmxcpgm fjuaxicima vjqo` q}a pbamjl~cxcpgua c`ucipcfa} je mgpg{ai ~cxpgmg~cpgji vbaxa xa~xa}aipcpgua gi}pgpqpgji} cxagiaeeampgua/ mjieq}a`/ jx qikq}p)

Pbaxa cxa lciw g}}qa}/ ejx arcl~oa/ ji vbgmb mgpg{ai} ocmd moacx ugav} ci` j~gigji})Lciw je q} vjqo` ogda ojv pcra} ci` fjj` }axugma}/ c moaci aiugxjilaip ci` ec}p fxjvpb/ci` fjj` }mbjjo} ejx coo hqp pba uaxw ha}p }mbjjo} ejx jqx jvi mbgo`xai) Ge pba ~j~qocx

‟gi~qp}“ pj pba `aljmxcpgm ~xjma}} ” mgpg{ai}‗ ~xaeaxaima} juax ~cxpga} ci` ~jogpgmgci} ”ocmd egxl fxjqi`gif/ pbai pba xa}p je pba `aljmxcpgm ~xjma}} }pci`} ji eaap je mocw)

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GGG)81) ^CXPGMG^CPA/ HQP @J ]J XCFLCPGMCOOW

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 887

Ejxpqicpaow/ ~xcmpgpgjiax} je mgpg{ai ~cxpgmg~cpgji bcua `auaoj~a` c xcifa je `aoghaxcpgualapbj`} pbcp aeeampguaow giejxl ~cxpgmg~cip} ci` mxacpa pba dgi`} je `g}mq}}gji ci`xaeoampgji pbcp mci bao~ pbal pj ejxl }jqi` kq`flaip} pbcp cxa mji}jicip vgpb pbagx jviucoqa} ci` ogua` ar~axgaima}/ c} vaoo c} vgpb mjl~oar ecmpqco xacogpga})

Ji jpbax g}}qa}/ mgpg{ai} dijv vbcp pbaw vcip/ hqp pba lcmbgiaxw je aoampjxcocmmjqipchgogpw g} pjj vacd pj papbax pba }aoe,gipaxa}p je ~jogpgmgci} jx mgugo }axucip}) Gi }qmbmc}a}/ ~qhogm jeegmgco} cmp pj c`ucima pbagx jvi gipaxa}p} cp pba ar~ai}a je pba ~qhogm fjj`)Vbai oafg}ocpjx} lcda `amg}gji} chjqp vbaxa pj `xcv pba hjqi`cxga} je aoampjxco `g}pxgmp}gi pba Qigpa` ]pcpa}/ ejx arcl~oa/ pbaw exasqaipow `j }j gi jx`ax pj lcrglg}a pbagx jvimbcima} ejx xa,aoampgji) Pba gipaxa}p je lj}p mgpg{ai}/ ji pba jpbax bci`/ oga} gi aoampjxco`g}pxgmp} pbcp vgoo ~xj`qma mjl~apgpgua aoampgji}/ xa}~ji}gua xa~xa}aipcpgua}/ jx jpbaxucoqa} je c kq}p aoampjxco }w}pal) Pj pcda cijpbax arcl~oa/ pba maipxco ~qx~j}a} je pba~cxpgmg~cpjxw hq`fap gi ^jxpj Coafxa gimoq`a` }pallgif pba mjxxq~p q}a je ~qhogm ljiga}ci` xa`g}pxghqpgif pbj}a eqi`} pj ~jjx cxac} je pba mgpw) Pj cmbgaua pba}a ai`}/ pba ejxma je ~j~qocx ~cxpgmg~cpgji mjqipaxucgo} pai`aimga} je }jla ~jogpgmgci} pj guaxp ~qhogm eqi`} ejx~cpxjicfa ~qx~j}a})

Egicoow/ pbaxa cxa c xcifa je g}}qa} ejx vbgmb pba lcmbgiaxw je fjuaxilaip ” vgpb coo je gp} pcrgif ~jvax/ cqpbjxgpw/ ci` ar~axp cfaimga} ” ocmd} pba xa}jqxma}/ oafgpglcmw/ jx dijv,bjv pj cmmjl~og}b cfxaa`,q~ji ai`}) ^qhogm bacopb/ ejx arcl~oa/ g} ~xj`qma` ijp kq}p hw`jmpjx}/ `xqf}/ ci` cmma}} pj bacopb }axugma} hqp co}j pbxjqfb pba giejxla` ci`xa}~ji}ghoa mbjgma} je gi`gug`qco}) Pba aeeampgua a`qmcpgji je mbgo`xai `a~ai`} ijp kq}parmaooaip }mbjjo ecmgogpga} ci` }dgooa` pacmbax}/ hqp co}j cppaipgua ~cxaip} ci` aifcfa`}pq`aip}) Gi mxgla,xg``ai iagfbhjqxbjj`}/ lcgipcgigif }cea }pxaap} `a~ai`} q~ji pbalciw mj,jx`gicpa` aeejxp} ijp jiow je ~jogma ci` ucxgjq} mgpw }axugma}/ hqp co}j xa}g`aip}

pbal}aoua})Pba}a cxa }jla je pba ‟`aljmxcpgm `aegmgp}“ je xa~xa}aipcpgua fjuaxilaip) Gi lciw

mc}a}/ c bacopbw `j}a je mgpg{ai ~cxpgmg~cpgji mci bao~ pj lgpgfcpa pba}a `aegmgp}) Gp g}qiejxpqicpa pbcp pba lj}p mjllji lapbj`} je aifcfgif mgpg{ai} gi ~qhogm ceecgx} cxa }jjepai giaeeampgua) ^qhogm bacxgif} ci` ijpgma,ci`,mjllaip ~xjug}gji}/ ejx arcl~oa/ jepaicppxcmp }lcoo ci` hgc}a` }aflaip} je pba ocxfax ~qhogm/ ci` pba ogid hapvaai vbcp bc~~ai}gi pba}a uaiqa} ci` jeegmgco}‗ `amg}gji} mci ha pbgi pj iji,arg}paip) Gi xamaip wacx}/`aoghaxcpgua aipxa~xaiaqx} bcua `auaoj~a` c xcifa je ijuao ci` lqmb ljxa ~xjlg}giflapbj`} je ~qhogm aifcfalaip) Pba}a lapbj`} gimoq`a mgpg{ai kqxga}/ pvaipw,egx}p maipqxwpjvi laapgif}/ `aoghaxcpgua ~joo}/ ~cxpgmg~cpjxw hq`fapgif ~xjma}}a}/ ci` mgpg{ai

c}}alhoga}) Pbjqfb pbagx `a}gfi} ucxw vg`aow/ pba}a `aljmxcpgm giijucpgji} }bjv bjvlj`axi }jmgapga} xasqgxa mjipal~jxcxw pambijojfga} ci` lapbj`} je ~cxpgmg~cpgji pj daa~pba ~xcmpgma je `aljmxcmw ugpco ci` xaoaucip) Pba lcmbgiaxw je icpgjico ~jogpgmcoxa~xa}aipcpgji pbcp vc} `auaoj~a` gi pba agfbpaaipb maipqxw bc} hafqi pj }bjv gp} cfa)

Egi`gif pba xgfbp hcocima

Pba sqa}pgji/ pbaxaejxa/ g} ijp vbapbax va }bjqo` bcua c xa~xa}aipcpgua jx `gxamp`aljmxcmw/ hqp xcpbax vbcp lgr je ar~axp/ xa~xa}aipcpgua/ ci` ~cxpgmg~cpjxw `amg}gjilcdgif ci` ~qhogm cmpgji ha}p c`ucima pba ucoqa} je `aljmxcmw juaxcoo) Vbai mgpg{ai} ci`jeegmgco} cogda pxacp pba sqa}pgji je ~jogpgmco gi}pgpqpgji} exjl pbcp ~xcflcpgm excla je lgi`/

pbaw vgoo `g}mjuax pbcp xacog}gif pba g`aco} je `aljmxcmw xasqgxa} ljugif eoarghow hapvaaic vg`a xcifa je lapbj`} pbcp gimoq`a hjpb xa~xa}aipcpgji ci` `gxamp ~qhogm mji}qopcpgji)

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GGG)81) ^CXPGMG^CPA/ HQP @J ]J XCFLCPGMCOOW

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>78=>

Gi`aa`/ lj`axi `aljmxcp} }bjqo` chci`ji pba g`ajojfgmco ci` `aeai}gua paxl} gi vbgmbarg}pgif ~jogpgmco lapbj`} cxa jepai mbcl~gjia`) Gi}pac`/ pbaw }bjqo` ecujqx c ~xjhgifc}}a}}laip je pba ~xjhoal} gibaxaip gi pba `aljmxcpgm gi}pgpqpgji} va bcua gibaxgpa` ci`~qx}qa c vg`a,j~ai }acxmb ejx copaxicpgua} pbcp mci `j happax) Lciw je pba}a copaxicpgua}cxa ogdaow pj gimjx~jxcpa ejxl} je gxamp mgpg{ai aifcfalaip)

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

8=3

^CXP GGG 

Mbc~pax 85

Pba Iarp Mbcooaifa ejx Mgpg{aiAifcfalaip; Gi}pgpqpgjicog}cpgji

hwMcxjowi K) Oqdai}lawax/ ^b)@/ ^xa}g`aip ci` Ejqi`ax/ Claxgmc]~acd}

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GGG)85) PBA IARP MBCOOAIFA EJX MGPG[AI AIFCFALAIP; GI]PGPQPGJICOG]CPGJI

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>78=8

Pba ucoqa je mgpg{ai aifcfalaip; pba arcl~oa je Iav Jxoaci}

Pvj wacx} cepax Bqxxgmcia Dcpxgic `auc}pcpa` Iav Jxoaci} ” `amglcpgif pba mgpw‗}giexc}pxqmpqxa ci` ar~j}gif `aa~ xcmgco ci` amjijlgm `g}~cxgpga} ” pba mgpw xalcgia`vgpbjqp c xamjuaxw ~oci pj fqg`a xahqgo`gif aeejxp} ci` oauaxcfa fjuaxilaip xamjuaxweqi`}) Acxow ~ociigif aeejxp} vaxa lap vgpb cifax ci` ~xjpa}p c} pba mjllqigpw }pxqffoa`pj `g}pxghqpa xa}jqxma} ci` xaugua ci aipgxa mgpw gi ci aiugxjilaip vbaxa pba ~qhogm‗} pxq}pgi fjuaxilaip bc` haai }auaxaow chq}a`)

Gi @amalhax 8>>5/ pbjq}ci`} je mqxxaip ci` ejxlax xa}g`aip} je pba mgpw vaxa giugpa`

pj ci qi~xama`aipa` Mjllqigpw Mjifxa}} pbcp pjjd ~ocma cp 83 laapgif }gpa} cmxj}} pbaQigpa` ]pcpa} "bcoe je pba xa}g`aip} je Iav Jxoaci} bc` ijp wap haai choa pj xapqxi bjla')Ljxa pbci 8 1>> ~aj~oa/ xa~xa}aipgif pba `aljfxc~bgm `guax}gpw je ~xa,Dcpxgic IavJxoaci}/ pjjd ~cxp gi pba `aoghaxcpgua ejxql) Ogida` pjfapbax hw }cpaoogpa ci` pba Gipaxiap/xa}g`aip} }pxqffoa` vgpb pba pjqfb mbjgma} ecmgif pba mgpw ci` cxpgmqocpa` c }ap je mjooampgua~xgjxgpga} ejx xahqgo`gif pbagx bjla mgpw)

Jia ljipb ocpax/ 3 =>> ~aj~oa mcla hcmd pjfapbax pj xaugav c xamjuaxw ~oci pbcp bc`haai `auaoj~a` hc}a` ji pbagx ~xgjxgpga}) ]q~~jxp ejx pba ~oci vc} juaxvbaolgif4 igiapw,pvj ~ax maip je ~cxpgmg~cip} cfxaa` pbcp pba ~oci }bjqo` ljua ejxvcx`) Ejx pba egx}p pgla/mjllqigpw oac`ax} bc` c ~qhogm lci`cpa pj cmp) Hqgo`gif jee pbg} }q~~jxp/ pba mgpw‗}xamjuaxw ~oci vc} }jji c~~xjua` hw pba mgpw ci` pba }pcpa ci` bc} hafqi pj hagl~oalaipa`)

Vbapbax wjq ojjd pj pbg} ar~axgaima gi Iav Jxoaci} jx pba mjqipoa}} jpbax arcl~oa}pbcp bcua jmmqxxa` cxjqi` pba vjxo`/ pba ucoqa je cqpbaipgm mgpg{ai aifcfalaip bc}hamjla chqi`cipow moacx) Pba g}}qa} pbcp mjiexjip coo je q} gi pba 83}p maipqxw mci ijojifax ha `acop vgpb hw fjuaxilaip/ jx pba ~xgucpa }ampjx/ ji pbagx jvi) Pj egi` ci`gl~oalaip }q}pcgichoa }joqpgji} pj jqx lj}p qxfaip ~xjhoal}/ pba ~qhogm iaa`} c }acp cppba pchoa)

Pba fjj` iav} g} pbcp cepax `amc`a} je ar~axglaipcpgji ci` xa}acxmb/ va dijv c

xalcxdchoa cljqip chjqp vbcp vjxd}4 chjqp vbcp gp pcda} pj mjiuaia `guax}a fxjq~}/ pj}q~~jxp giejxla` `aoghaxcpgji/ ci` pj ~j}gpgji ~qhogm `g}mq}}gji} }j pbcp pbaw mci lcda cigl~cmp) Mgpg{ai c}}alhoga}/ ~cxpgmg~cpjxw hq`fapgif/ mgpg{ai kqxga}/ aoghaxcpgua ~joogif ci`83}p maipqxw pjvi laapgif} vjxd) Pbaw bcua ~xjuai pxcmd xamjx`} ci` cxa hagif q}a`cxjqi` pba vjxo`)

Egi`gif vcw} pj gi}pgpqpgjicog}a `aoghaxcpgua ~xcmpgma}

Pba }jhaxgif mbcooaifa haejxa q} g} pj pcda pba}a ~xcmpgma} pbcp bcua haai al~ojwa`a~g}j`gmcoow ci` egi` vcw} pj gi}pgpqpgjicog}a pbal) Pba vcw pba ~qhogm‗} hq}gia}} g} `jiaiaa`} pj hamjla ljxa gimoq}gua ci` ~cxpgmg~cpjxw c} }pci`cx` ~xcmpgma/ a}~amgcoow cp pba

icpgjico oauao) Jiow hw gi}pgpqpgjicog}gif pba}a ~xcmpgma} vgoo va xahqgo` pxq}p gi jqxfjuaxigif gi}pgpqpgji} ci` pxci}ejxl vbcp gp laci} pj ha c `aljmxcmw)

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GGG)85) PBA IARP MBCOOAIFA EJX MGPG[AI AIFCFALAIP; GI]PGPQPGJICOG]CPGJI

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 8==

Ljxa }j pbci colj}p ciwvbaxa ao}a/ Aqxj~a g} bjla pj c vg`a ci` `aa~ }ap je mc}a}vbaxa fjuaxilaip bc} cmpguaow }jqfbp pj hxgif pba ~qhogm gipj pba fjuaxicima ~xjma}}) Ejxarcl~oa/ pba Aqxj~aci Qigji bc} giua}pa` }qh}pcipgco xa}jqxma} gipj ar~axglaip} vgpb~qhogm ~cxpgmg~cpgji ci` aoampxjigm fjuaxicima) Fxacp }pxg`a} bcua co}j haai lc`a giHxgpcgi xamaipow pj ~xjug`a mgpg{ai} vgpb j~~jxpqigpw pj ha giujoua` cp pba ojmco ci` icpgjico

oauao})

Qiejxpqicpaow/ bjvauax/ }qmma}}eqo arcl~oa} je pba gi}pgpqpgjicog}cpgji je ~qhogm`aoghaxcpgji cxa eav ci` ecx hapvaai) Pba @cig}b Hjcx` je Pambijojfw bc} }axua` c} clambcig}l ejx }jogmgpgif ~qhogm j~gigji ji mxgpgmco g}}qa} gi @ailcxd ejx ljxa pbci c`amc`a) ^cxpgmg~cpjxw hq`fapgif bc} aichoa` pai} je pbjq}ci`} je Hxc{gogci} pj }bc~a ojmcohq`fap ~xgjxgpga} }gima pba acxow 377>}) Gi pba Qigpa` ]pcpa}/ lj}p gi}pgpqpgjicog}a`~cxpgmg~cpgji g} oglgpa` pj }lcoo mjllqigpga}/ ogda pba Iav Aifoci` Pjvi Laapgif) C~xj~j}co pj mxacpa xafqocx icpgjico `g}mq}}gji} vc} xamaipow lc`a hw c lckjx mci`g`cpa ejxpba ^xa}g`aimw/ hqp }qmb ci g`ac xalcgi} kq}p c ~xj~j}co)

Gi jx`ax pj laap pba mbcooaifa je gi}pgpqpgjicog}cpgji/ gp vgoo ha mxgpgmco pj xcg}a pbaug}ghgogpw je pba }qmma}}a} pbcp bcua haai cmbgaua` cp aifcfgif pba ~qhogm gi fjuaxicima gijx`ax pj xamxqgp ljxa c`ujmcpa} pj pba mcq}a je j~ai ci` gimoq}gua ~jogmw lcdgif ci` hqgo`c mji}pgpqaimw ejx pba ~jogmw xaejxl} pbcp lq}p ha ~qp gi ~ocma) Jiow vbai ~aj~oaqi`ax}pci` vbcp g} pxqow ~j}}ghoa vgoo pbaxa ha c fxacp aijqfb `alci` pj xacog}a jqx fjco})

Va lq}p co}j `j ljxa pj eqoow mjima~pqcog{a pba giexc}pxqmpqxa pbcp vgoo ha xasqgxa` pj}q}pcgi ~cxpgmg~cpgji juax pgla) Alha``gif ~qhogm giujoualaip ci` `aoghaxcpgji gipj pba~jogmw lcdgif ~xjma}} vgoo xasqgxa c bj}p je ejxlco ~jogmga} ci` gi}pgpqpgji}) Hqp/ gp vgoo co}jxasqgxa }bgep} gi pba mqopqxa je jqx mjllqigpga} ci` pba mxacpgji je giejxlco jxfcig}cpgji}pj a`qmcpa pba ~qhogm ci` ai}qxa pbcp pba ~qhogm ~xjma}} lcgipcgi} gp} ugpcogpw) Pba pgla pj

hafgi pj mjl~xabai}guaow pbgid pbxjqfb vbcp pbg} giexc}pxqmpqxa vgoo ojjd ogda g} ijv)C} va vjxd pj pxci}ejxl jqx fjuaxigif gi}pgpqpgji} ci` ~xcmpgma}/ gp vgoo ha mxgpgmco

pbcp va xalcgi cvcxa je pba ecgogif} je ~c}p xaejxl aeejxp}) Va lq}p vxgpa gipj pbaoafg}ocpgua }pcpqpa} pbcp cqpbjxg}a pba}a lambcig}l} ~xjma}}a} je mwmogmco xaugav pj ai}qxapbcp pbaw xalcgi auaxfxaai) Cp pba }cla pgla/ va lq}p mxacpa }ceafqcx`} pj ~xauaip pba}aiav uaiqa} ejx ~qhogm ujgma exjl hagif mc~pqxa` ci` mj,j~pa` hw }~amgco gipaxa}p fxjq~})

Pba fojhco ljualaip pj mxacpa j~ai ci` gimoq}gua ~jogmw lcdgif bc} mjla c ojif vcwjuax pba ~c}p `amc`a) J~~jxpqigpga} pj pxci}ejxl jqx fjuaxicima ~xjma}}a} pbcp G iauaxpbjqfbp G vjqo` }aa gi lw ogeapgla ijv }aal pj ha vgpbgi jqx xacmb) Gp g} pxqow ci armgpgifpgla ejx pbj}a je q} vbj mcxa `aa~ow chjqp pba }pcpa je `aljmxcmw) G cl bj~aeqo pbcp gi pbamjlgif wacx} va vgoo coo bcua c mbcima pj ar~axgaima `aljmxcmw c} gp vc} aiug}gjia` }jlciw wacx} cfj4 c} c fjuaxilaip je pba ~aj~oa/ hw pba ~aj~oa ci` ejx pba ~aj~oa)

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

8=1

^CXP GGG 

Mbc~pax 86

Gipaxico Mjllqigmcpgji;Pba ^xjhoal ci` pba ]joqpgji

hw^xje) Maa} uci Vjaxdql ci` @x) Lcxfgp uci Va}}ao/

Mjllqigmcpgji ]mgaima Vcfaigifai Qiguax}gpw/ Pba Iapbaxoci`}

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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GGG)86) GIPAXICO MJLLQIGMCPGJI; PBA ^XJHOAL CI@ PBA ]JOQPGJI

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>78=5

J~ai ci` gimoq}gua ~jogmw lcdgif g} pba xa}~ji}a pj c fxjvgif mjimaxi chjqp pba~j}gpgji je fjuaxilaip} gi jqx mjqipxga}) Ge ~jogmw ~xjma}}a} cxa ijp `auaoj~a` pjfapbaxvgpb c `guax}gpw je mgpg{ai}/ pba xa}qop je pba}a ~xjma}}a} xqi} pba xg}d je hamjlgifgiaeeampgua) Fjuaxilaipco lac}qxa} pbcp cxa goo,c`c~pa` pj }jmgco/ mqopqxco ci` amjijlgmxacogpga} cxa ijp cmma~pa` hw mgpg{ai}) Gl~oalaipcpgji ecoo} }bjxp/ ci` fjuaxilaiphamjla} qi~xj`qmpgua)

Pbaxa cxa lciw vcw} pj juaxmjla pbg} ~xjhoal) Jia vcw lgfbp ha pj mbcifa pba`aljmxcpgm ~xjma}} je ujpgif ci` xa~xa}aipcpgji pbxjqfb vbgmb mgpg{ai} eaao moj}a pj pbagx

~jogpgmco oac`ax}) Cijpbax vcw g} pj giua}p gi a`qmcpgji) Mgpg{ai}bg~ g} ijp kq}p c hqi`oa je xgfbp} ci` jhogfcpgji}/ gp g} xaocpa` pj xaco vjxd; cmpgugpga} gi pba iagfbhjqxbjj`/ pbamjllqigpw hawji`/ ci` }jmgapw c} c vbjoa) Mbgo`xai ci` wjqif ~aj~oa bcua pj oacxi pj~xcmpgma mgpg{ai}bg~) Pbg} vcw pbaw vgoo hamjla ljxa giujoua` gi pba vaoecxa je pba }jmgco}w}pal ci` vgoo ~cxpgmg~cpa ljxa ac}gow gi pba `aljmxcpgm ~xjma}} pbcp ejoojv} ji icpqxcoowexjl pba}a cmpgugpga})

Arpaxico ci` gipaxico mjllqigmcpgji}

Cijpbax xjqpa pj gl~xjugif mgpg{ai ci` fjuaxilaip xaocpgji} g} xaocpa` pjmjllqigmcpgji) C ojp bc} haai }cg` chjqp fjuaxilaip‗} arpaxico mjllqigmcpgji) Iav

pambijojfgmco pjjo} "a)f) Gipaxiap' xasqgxa iav vcw} je pbgidgif ci` jhogfa pba fjuaxilaippj xaocpa pj pba ~qhogm ljxa gi paxl} je mji}qopcpgji ci` gipaxcmpgji/ ci` oa}} gi paxl} je `aoguaxgif la}}cfa}) Va `j ijp `g}mjqip pba laxgp} je pba}a iav mjllqigmcpgjij~~jxpqigpga}/ hqp va vjqo` ogda pj mjllaip q~ji pbagx ~xcmpgmcogpw) C fjuaxilaip pbcp`amg`a} pj `a}gfi iav ~jogmga} gi ci gipaxcmpgua vcw bc} pj xapbgid gp} }pxcpafw ijp jiow gipaxl} je gp} arpaxico mjllqigmcpgji) Va pbgid pbcp fjuaxilaip‗} gipaxico mjllqigmcpgjig} jepai c oglgpgif ecmpjx)

Pcda/ ejx arcl~oa/ pba hc}gm pc}d je c ~jogmw c`ug}jx gi c lgig}pxw vbj g} `xcepgif c~jogmw ~xj~j}co) Pbg} c`ug}jx }bjqo` ha pbgidgif ijp jiow chjqp pba }qhkamp lcppax  ~ax }a/hqp co}j chjqp pba ~aj~oa giujoua`) Vbj g} pba ~jogmw c`ug}jx pbgidgif chjqp: Pba ci}vax

}bjqo` ha; pba xaoaucip cmpjx} gi }jmgapw/ bjv pbaw xaocpa pj ~xjhoal} ci` }joqpgji}/ bjvpbaw }qeeax jx bjv pbaw lcw iaa` pj mbcifa pbagx habcugjqx gi c ~cxpgmqocx `gxampgji gi cfguai }jmgco/ mqopqxco ci` amjijlgm mjiparp) Pba ~jogmw c`ug}jx iaa`} pj dijv vbcp pbagx~axma~pgji} cxa/ jx pbagx ar~ampcpgji}/ vbcp pbaw lcw bcua coxac`w `jia pj }joua pba~xjhoal/ ci` vbcp bc} bgi`axa` pbal gi pbagx cppal~p}/ jx bjv pbaw cmpguaow mxacpajh}pcmoa} pj }joqpgji}) Pba ~jogmw c`ug}jx }bjqo` co}j dijv chjqp pba `wiclgm} je pba~xjma}} hapvaai }jmgapco cmpjx} ci` vbcp g} bc~~aigif gi pbagx gipaxcmpgji})

Gi ~xcmpgma/ bjvauax/ pbg} pw~a je pbgidgif `ja} ijp jmmqx jepai aijqfb) ^jogmw c`ug}jx}cxa jepai lqmb ljxa jxgaipa` pjvcx`} pbagx mjooacfqa}/ pbagx }q~axgjx}/ ci` pj pba ~jogmw~xjma}} pbcp g} fjgif ji chjua pbagx bac`})

Pbg} gipaxicoow xaeaxaipgco pbgidgif g} sqgpa qi`ax}pci`choa) Pba ~jogmw c`ug}jx g} gixafqocx mjipcmp vgpb eaoojv mgugo }axucip}/ auai ge ba jx }ba g} cojia gi ci jeegma `xcepgif c

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GGG)86) GIPAXICO MJLLQIGMCPGJI; PBA ^XJHOAL CI@ PBA ]JOQPGJI

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 8=6

~xj~j}co) Bg} jx bax pbgidgif g} ogda ci gipaxico `gcojfqa/ ejoojvgif jx cipgmg~cpgifgipaxcmpgji} vgpb mjooacfqa} ci` }q~axgjx}) Mjl~cxa` vgpb pba}a mj,vjxdax}/ ‟pba mgpg{ai“g} ci ch}pxcmp ~baijlaiji/ c ucfqa }qhkamp/ ecx cvcw/ ci` ijp `gxampow cucgochoa)

Pba vjxdgif aiugxjilaip co}j bc} c }pxjif gieoqaima gi paxl} je `gxamp }cimpgji})Mj,vjxdax} mci ~xcg}a ci` ~qig}b/ pbaw mci gimoq`a jx armoq`a c ~jogmw c`ug}jx gi ejxlcojx giejxlco laapgif} chjqp xaoaucip gipaxico `auaoj~laip}) Gp g} baxa pbcp ‟~jogpgmcomjxxampia}}“ mjqip}4 wjq agpbax haojif pj pba `jlgicip mgxmoa}/ jx wjq `j ijp)

Gipaxico mjllqigmcpgji iaa`} pj mbcifa

J~ai ci` gimoq}gua ~jogmw lcdgif mci jiow eojqxg}b ge pba gipaxico mjllqigmcpgji g}mbcifa` gi jx`ax pj xa`qma pba `afxaa je }aoe,xaeaxaipgcogpw je pba ~jogmw ~xjma}}) Mjipcmp}vgpb fxjq~} je mgpg{ai} cxa bao~eqo ejx c happax c`c~pa` ci` cmma~pa` ~jogmw ~oci/ hqp pba}aujgma} bcua pj ha bacx` }jlavbaxa/ gi pba ~ocma vbaxa pbj}a ~oci} cxa pj ha gl~oalaipa`)Pba arpaxico mjllqigmcpgji ~ocpejxl iaa`} ci gipaxico ~ocpejxl/ vbaxa ~jogmw c`ug}jx} cxa

cmpguaow aifcfa` pj }bcxa pbagx ar~axgaima}/ hc}a` ji pbagx aimjqipax} jqp}g`a) Pba}aar~axgaima} bcua pj ha ar~ojxa`/ cicow}a`/ gipax~xapa`/ sqa}pgjia`/ mjl~cxa`/ mjlhgia`vgpb jpbax giejxlcpgji }jqxma}/ }wipba}g}a` ci` pxci}ocpa` gipj ~xcmpgmco xamjllai`cpgji})

Vbcp g} }pgoo ocmdgif g} pbg} gipaxico `g}mqx}gua vjxd) ^jogmw c`ug}ax} cxa pjj jepaiejmq}a` ji jia ~cxp je pba g}}qa) Pbaw cxa cmmjqipchoa ejx c }~amgegm }qhkamp/ ci` ijp ejx pba~xjhoal jx }joqpgji c} c vbjoa) ]~acdgif j~aiow chjqp g}}qa} aimjqipaxa` gi pba mjqx}a je ~jogmw vjxd/ ji pba hc}g} je pba giejxlcpgji jia bc} fjp/ g} }gl~ow ijp `jia) Vbcp g}~axbc~} lj}p ocmdgif g} ci gipaxico exaa `g}mq}}gji ejxql)

Fjuaxilaip} cxa mji}g`axa` pj ha ‟jqp je pjqmb“ vgpb }jmgapw) Gipai}gua mjllqigmcpgjivgpb mgpg{ai} g} pba }joqpgji) Hqp pbg} mci jiow bc~~ai vbai pbaxa g} ci gipaxico lambcig}l

vgpbgi fjuaxilaip pj ljxa j~aiow mcxxw jqp pbg} mjllqigmcpgji ci` }bcxa pba xa}qop})

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

8=7

^CXP GGG 

Mbc~pax 82

Oauaxcfgif Pambijojfw pj AifcfaWjqif ^aj~oa

hwLcpp @j``/ c Wacx 3= "egico wacx' }pq`aip cp Vaoogifpji Mjooafa/ Iav [acoci`+

+ Lcppbav @j`` g} ~cxp je c fxjq~ mcooa` ‟Pamb Aram}“ vbgmb }q~~jxp} pba vjxd je pba Vaoogifpji MgpwMjqimgo Mjllqigpga} pacl) Lalhax} je pba Pamb Aram} cxa wjqif ~aj~oa exjl pba bgfb }mbjjo} je Vaoogifpji vgpb c ~cxpgmqocx gipaxa}p gi bjv Giejxlcpgji ci` Mjllqigmcpgji Pambijojfga} ceeampjqx vjxd/ a`qmcpgji ci` `cgow ogua})

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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GGG)82) OAUAXCFGIF PAMBIJOJFW PJ AIFCFA WJQIF ^AJ^OA

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>780>

Paic djqpjq/ paic djqpjq/ paic djqpjq dcpjc "Fxaapgif}/ fxaapgif}/ fxaapgif} pj wjq coo'

C} jhugjq} c} gp lcw }jqi`/ gp lq}p ha }pxa}}a` pbcp ci j~ai ci` gimoq}gua fjuaxilaipmciijp pxqow arg}p vgpbjqp gimoq`gif wjqpb) C fjuaxilaip mciijp bj~a pj ha gimoq}gua gipba eqpqxa ge pba wjqpb je pj`cw ” eqpqxa ujpax} ci` eqpqxa mjipxghqpjx} pj j~ai ~jogmw ” cxacoxac`w hagif ‟`g}aifcfa`“ hw }w}pal} pbcp }aal jqplj`a` ci` gxxaoaucip pj pbagxogea}pwoa) Pba cipg`jpa pj `g}aifcfalaip g} pj g`aipgew pambijojfga} pbcp wjqif ~aj~oa q}aji c `cgow hc}g}/ ~xjug`a q} vgpb fjuaxilaip }axugma} gi c ejxl pbcp va cxa q}a` pj ci`

pbai hcmd gp q~ vgpb oafco }pxqmpqxa} pbcp `alji}pxcpa pbcp fjuaxilaip g} choa pj c`c~p pjjqx pambigmco giijucpgji}) Pj c wjqif ~ax}ji/ pba ecmp pbcp ~qppgif lq}gm exjl c M@ pbawjvi ji pj pbagx g^j` g} }pgoo gooafco "gi Iav [acoci` cp oac}p' g} c moacx xac}ji pj haogaua pbcpfjuaxilaip bc} ij xaoaucima pj pbagx `cgow ogua}) Pj c~~acx xaoaucip/ ci` ha pxqow gimoq}gua/fjuaxilaip lq}p ijp coojv gp}aoe pj ecoo habgi` mbcifa gi pba vcw ujpax} ogua)

Hqgo`gif pxq}p vgpb wjqpb

Ci j~ai fjuaxilaip g} co}j c iama}}gpw ejx wjqif ~aj~oa) Pj`cw‗} pambijojfw laci}~aj~oa mci ci` vgoo hw~c}} jeegmgco }jqxma} je giejxlcpgji/ ci` aeejxp} cp mai}jx}bg~ ~xjuagiaeeampgua vbai ecma` vgpb pba xaocpgua cijiwlgpw ci` mxj}},hjx`ax icpqxa je pba

Gipaxiap) Gipaxicpgjicoow/ xauacogif a,lcgo} ci` giejxlcpgji bcua ai`a` q~ ji ~jogpgmcohojf} ojif haejxa aoampa` ~jogpgmgci} jx fjuaxilaip jeegmgco} bcua lc`a ciw mjllaip jipba g}}qa) Gp bc} }jlapgla} haai }cg` pbcp wjqpb `g}pxq}p cqpbjxgpw/ hqp gi ecmp vbcp va`g}pxq}p lj}p cxa bw~jmxgpa} vbj jiow eagfi gipaxa}p gi jqx ceecgx}) J~aiia}} gi coo }pa~} je `amg}gji lcdgif/ c} ecx c} g} ~xcmpgmco/ coojv} wjqpb pj ha c}}qxa` pbcp mji}qopcpgji g} ijplaxaow }coqpcxw hqp hqgo`} pxq}p vgpb wjqpb/ vbgmb g} giucoqchoa) C }gl~oa `alji}pxcpgjipbcp jqx vg}ba} bcua haai xaeoampa` gi mjimxapa/ mjl~oapa` oafg}ocpgji ci` ~jogmw lgfbp fjc ojif vcw gi mqxgif pba }mjqxfa je ‟`g}ceeampa` wjqpb“ pbcp iav}~c~ax} }aal pj ojuavxgpgif chjqp)

]ai`gif c parp la}}cfa pj fjuaxilaip Pba c~~ocq}a va fcua pj ~jogpgmgci} hxcimbgif jqp gipj hojf} ci` WjqPqha gi 8>>6 g}

}wl~pjlcpgm je pba ecmp pbcp va cxa cmmq}pjla` pj bcugif ~jogmw pbxjvi cp q} hqp uaxwogppoa je jqx gi~qp gimjx~jxcpa` gipj pba egig}ba` ~xj`qmp) Gp }aal} pbcp pbg} g} c ~cxc`jr je cmma}}ghgogpw ci` aeeampguaia}}) Vbgoa mgugo }axugma gi pbg} mjqipxw }aal} j~ai ci` acfax pjmji}qop/ gp c~~acx} ocxfaow ecmaoa}} ci` ~jvaxoa}} pj q} c} wjqpb) Mjiuax}aow/ ~jogpgmgci}bcua pba mbcxg}lc ci` ~jvax pbcp mci mcxxw ci g}}qa pj ~qhogm cvcxaia}}/ hqp jiow pbalj}p mjllgppa` wjqif Iav [acoci`ax} vjqo` hjpbax pj ug}gp pbagx ojmco L^ ji pba jia `cwc vaad pbaw cxa gi pbagx aoampjxcpa jeegma)

Pbg} g} vbaxa pambijojfw jima cfcgi hamjla} gl~jxpcip) Hw ugxpqa je hagif }axucip} je pba ~qhogm/ ~jogpgmgci} bcua c `qpw pj lcda pbal}aoua} c} ac}gow mjipcmpchoa c} ~j}}ghoa) Ejxwjqif ~aj~oa ogda la/ pba daw}pjia je ci gimoq}gua fjuaxilaip gi Iav [acoci` g} pba

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GGG)82) OAUAXCFGIF PAMBIJOJFW PJ AIFCFA WJQIF ^AJ^OA

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 803

fxjvpb je mjllqigmcpgji} giexc}pxqmpqxa) Pambijojfw bc} ~xjug`a` wjqif ~aj~oa vgpb cvacopb je pjjo} vbgmb va bcua gipafxcpa` gipj jqx ogua}) Pba ~xjhoal g} pbcp ~jogmw lcdax}bcua ijp wap gipafxcpa` pbal gipj pbagx vjxd) Vbai `gxamp mjipcmp vgpb fjuaxilaip jx ciwmjx~jxcpgji hamjla} c} }gl~oa c} ci auaxw`cw cmpgugpw ogda }ai`gif c parp la}}cfa pj wjqxexgai`}/ pbai iagpbax ~bw}gmco `g}pcima ijx faiaxcpgjico `geeaxaima} vgoo gl~a`a j~ai

~jogmw lcdgif ci` j~ai fjuaxilaip) G haogaua pbcp ci ac}w ci` aeeampgua cmma}} pjfjuaxilaip vjqo` aimjqxcfa coo je q}/ hqp ~cxpgmqocxow wjqpb/ pj daa~ ujpgif ci` pj daa~~cxpgmg~cpgif gi fjuaxilaip gi pba eqpqxa)

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

80=

^CXP GGG 

Mbc~pax 87

Pba ^xgucmw Gl~ogmcpgji} je ^qhogmAifcfalaip 

hwLcomjol Mxjl~pji/ ejxlax ^xgucmw Mjllg}}gjiax je Cq}pxcogc 3777,8>>0/

ci` Lcicfgif @gxampjx/ Giejxlcpgji Gipafxgpw ]joqpgji} ^*O

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GGG)87) PBA ^XGUCMW GL^OGMCPGJI] JE ^QHOGM AIFCFALAIP

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7800

G} pbaxa c ~xjhoal vgpb ~xgucmw ci` vbcp‗} }j `geeaxaip chjqp fjuaxilaip:

‟Vbj }cg` gp: Vbw `g` pbaw }cw gp: Vbaxa `j pbaw ogua: Bjv `g` pbaw ujpa oc}p pgla:Vbcp cxa pbagx gipaxa}p} ci` mjimaxi}:“

Ij/ pbg} g} ijp exjl pba egol ‟Pba Ogua} je Jpbax}“/ Fajxfa Jxvaoo‗} ‟Hgf Hxjpbax“ jxauai Hai Aopji‗} xamaip hjjd ‟Hogi` Ecgpb“)

Gp‗} pba dgi` je sqa}pgjigif ci aoampa` ~jogpgmgci ci` mci`g`cpa gi c lj`axi `aljmxcmwg} ar~ampa` pj ci}vax ci` xamjx` gi pba `cpchc}a} je pbagx ~jogpgmco ~cxpga}‗ cepax auaxwmjipcmp vgpb mji}pgpqaip} vbj ug}gp pbagx aoampjxcpa jeegma jx ~bjia gi) ^jogpgmco ~cxpga} cxa

pba lj}p mjl~xabai}gua/ cffxa}}gua `gxamp lcxdapax} ji pba ~ociap) Gi }jla `aljmxcmga}/pbaw auai bcua }~amgco ocv} pbcp coojv pbal pj mjooamp ljxa ~ax}jico giejxlcpgji exjlljxa }jqxma} pbci ciw jpbax mgugogci jxfcig}cpgji gi pbagx }jmgapw ci` pbai daa~ gp }amxapexjl pbagx mgpg{ai})

Pba j~axcpgji} je ~jogpgmco ~cxpga} cxa }q~~j}a` pj ha }a~cxcpa` exjl pbj}a je fjuaxilaip gi c }pxjif `aljmxcmw) Bjvauax/ ogia} hoqx ci` ljxa gl~jxpcipow/ pba mgpg{aixw`ja} ijp covcw} dijv vbaxa pba hjqi`cxw oga} jx auai haogaua} pbaxa g} jia) Ljxagl~jxpcipow/ pbg} g} c mc}a vbaxa pba ecmp} `ji‗p lcppax; gp‗} ~axma~pgji} pbcp lcppax)

Mgpg{ai mjimaxi} chjqp fjuaxilaip lcw bcua gimxac}a` ejx cp oac}p pbxaa jpbax xac}ji};

F Pba qigsqa ~jvax fjuaxilaip bc} gi }jmgapw/ }qmb c} pba ~jvax pj ~c}} ocv} pbcpxasqgxa `cpc }bcxgif hapvaai gp} cfaimga} jx jpbax fjuaxilaip}/ ha pbaw ejx ocvaiejxmalaip/ icpgjico }amqxgpw/ }axugma `aoguaxw gl~xjualaip jx ~jogmw cicow}g})

F Pba ocmd je mbjgma mgpg{ai} lcw bcua/ ejx arcl~oa/ ~cwgif pcra}/ q~`cpgif aoampjxco xjoo`cpc/ jx xamagugif a}}aipgco bacopb/ bjq}gif jx vaoecxa }axugma}/ acmb je vbgmb lcw`glgig}b pba ~jvax je mgpg{ai mjipxjo c} c pxq}p lambcig}l)

F Pba ocmd je xafqocx mjipcmp mgpg{ai} lcw bcua vgpb }jla fjuaxilaip }axugma}) Pbg}lcda} gp ljxa `geegmqop ejx mgpg{ai} pj oacxi pj pxq}p c }axugma pbxjqfb `gxamp ar~axgaima)

Ejx pba}a xac}ji} ci` ljxa/ `aljmxcmga} cxa xasqgxa` hw pbagx mgpg{ai} pj fj pj fxacp

oaifpb} pj ~xjug`a c }amxap hcoojp gi pba qopglcpa mji}qopcpgji; faiaxco aoampgji})Gi pba vjxo` je Fjuaxilaip 8)>/ pba geeaxaima mjl~cxa` vgpb pxc`gpgjico fjuaxilaip

vgoo ha pba gimxac}a` chgogpw pj pxcmd habcugjqx) Vbapbax jx ijp gp giujoua} ‟~ax}jicogiejxlcpgji“ ij ojifax lcppax} ” pba gl~cmp ji ~ax}jico ogua} mci ha pba }cla)

Fjuaxilaip} vgoo bcua aijxljq} j~~jxpqigpga} pj q}a vgdg ~xjma}}a} pj `auaoj~~jogmw/ hojf} ci` jiogia ejxql} pj fcgi eaa`hcmd jx }jmgco iapvjxd} pj faiaxcpa lqpqcoc}}g}pcima hapvaai mgpg{ai}) Vbapbax pbaw vgoo ha choa pj `j }j vgoo `a~ai` mxgpgmcoow jic}}qxcima je cijiwlgpw vbai }jqfbp ci` ecgxia}} gi pxacplaip gi coo mgxmql}pcima})

]jmgco iapvjxd} ljua` gipj lcgi}pxacl ogea arpxalaow xc~g`ow gi 8>>6/ ejoojva` hw pba`a}gxa pj ljiapg}a pba ucoqa }j mxacpa`) Pbai mcla mji}qlax xacmpgji} pj gigpgcpgua} pbcpgi`gug`qco} ejqi` jeeai}gua jx qi`a}gxchoa) Gp coo }bjva` bjv ~jvaxeqo pba}a pjjo} cxa ci`bjv lqmb xg}d pbaw mxacpa)

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GGG)87) PBA ^XGUCMW GL^OGMCPGJI] JE ^QHOGM AIFCFALAIP

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 801

Gi }bjxp/ pba sqa}pgji g} pbg} ” bjv mci pba mgpg{ai ha }qxa pbcp gp g} ‟}cea pj ~ocw“:+ Bjvmci pbaw ha c}}qxa` pbcp fjuaxilaip vgoo ha pxq}pvjxpbw: Vgpbgi pbg}/ ‟~xgucmw“ jx ‟`cpc~xjpampgji“ g} c daw mjl~jiaip hqp ijp pba jiow g}}qa)

C iav excla ejx faiaxcpgif pxq}pvjxpbgia}}

Gi }aadgif pj mxacpa pxq}p/ pbxaa cxac} alaxfa c} mxgpgmco; mjipxjo/ ecgx xg}d coojmcpgji ci`cmmjqipchgogpw) Ij }gifoa jia je pba}a aoalaip} lcppax} ljxa pbci pba jpbax) Vbcp lcda}pbal ~jvaxeqo c} c excla ejx pbgidgif chjqp pxq}p g} pba vcw pbaw gipaxcmp) Pbaw vjxdpjfapbax gi c mji}pcipow mbcifgif ~cppaxi je lqpqco gieoqaima ci` }q~~jxp)

Vbai gi`gug`qco mgpg{ai} }cw pbaw `ji‗p pxq}p ci jxfcig}cpgji jx `alci` ‟~xgucmw“/ gpg} ogdaow pbcp pba}a cxa pba pbxaa pbgif} pbcp cmpqcoow mjimaxi pbal/ auai ge pbaw lgfbp ijpcxpgmqocpa gp pbcp vcw)

C `wiclgm }w}pal ogidgif mjipxjo/ xg}d coojmcpgji ci` cmmjqipchgogpw

MjipxjoEgx}p/ mgpg{ai} cxa mjimaxia` pbcp agpbax pbaw vgoo oj}a mjipxjo juax vbcp bc~~ai} pj

giejxlcpgji chjqp pbal jx pbcp pbaw bcua gi}qeegmgaip mjipxjo juax bjv pbcp giejxlcpgji g}`alci`a`/ mjooampa` ci` }pjxa` gi pba egx}p ~ocma) Pbagx }ai}a je oj}} je mjipxjo g}bagfbpaia` ge pbaw `j ijp qi`ax}pci` bjv jxfcig}cpgji} mjipxjo ciw }qmb giejxlcpgji pbcppbaw bcua) Gp g} bagfbpaia` c ojp ljxa ge pbaw eacx iav giejxlcpgji vgoo ha q}a` cfcgi}ppbal gi pbagx `cgow ogua})

Xg}d ci` gp} coojmcpgji

Pba }ai}a je qiac}a vgoo fxjv ” cojif vgpb pba eaaogif pbcp pbg} g} c fcla gi vbgmb gp g}

ijp ‟}cea pj ~ocw“ ” ge mgpg{ai} `ji‗p bcua aijqfb dijvoa`fa chjqp pba xg}d} je ~cxpgmg~cpgifgi c mji}qopcpgji ci` bjv pba xg}d} pbcp `j arg}p bcua haai `aegia` ci` coojmcpa`)

Pbg} g} c uaxw }gfigegmcip g}}qa ejx fjuaxilaip}) Mgpg{ai} cxa hamjlgif lqmb ljxacvcxa pbcp pbaw bcua haai c}da` pj }bjqo`ax ci gimxac}gif ~xj~jxpgji je xg}d gi lj}p ~cxp}je pbagx ogua} juax pba oc}p mjq~oa je `amc`a}) Vgoo c iav mji}qopcpgji oac` pj ljxa:

 Cmmjqipchgogpw

Egicoow/ mgpg{ai} cxa mjimaxia` pbcp jxfcig}cpgji} vbgmb mjooamp ci` q}a giejxlcpgjichjqp pbal/ pjj jepai ecgo pj cmma~p eqoo cmmjqipchgogpw) Gi ~cxpgmqocx/ pbaw ecgo pj`alji}pxcpa eqoo cmmjqipchgogpw ejx pba vcw pbaw lcicfa xg}d jx pj cmma~p xa}~ji}ghgogpwsqgmdow ci` aeeampguaow vbai xg}d} lcigea}p pbal}aoua} c} ecgoqxa} jx hxacmba}) Vbgoajxfcig}cpgji} lcicfa ecgoqxa} ceeampgif pbal}aoua} vgpb hq}gia}} mjipgiqgpw ~oci}/ pbaasqgucoaip ‟mgpg{ai mjipgiqgpw ~oci“ g} jepai }pxcifaow lg}}gif ejx jpbax }pcdabjo`ax} gi c}axugma ~xjug}gji xaocpgji}bg~/ a}~amgcoow pba }axugma q}ax)

Ocmd je c fjj` }ceapw iap ejx mgpg{ai} vbai ecgoqxa jmmqx} g} pcipcljqip pj coojmcpgif c`g}~xj~jxpgjicpa cljqip je xg}d pj pba gi`gug`qco/ vbj g} jepai oac}p choa pj lcicfa/lgpgfcpa jx hacx pbcp xg}d mjl~cxa` vgpb c fjuaxilaip cfaimw)

+ Pbg} pbgidgif `axgua} exjl vjxd eqi`a` hw Mg}mj ]w}pal}) Pj xac` pba eqoo ~c~ax ji ‟]cea pj ^ocw ” cPxq}p Exclavjxd ejx pba Mjiiampa` Xa~qhogm“/ ug}gp vvv)gg}~cxpiax})mjl*^qhogmcpgji}*gi`ar)bplo)

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GGG)87) PBA ^XGUCMW GL^OGMCPGJI] JE ^QHOGM AIFCFALAIP

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7805

Pba `wiclgm}

Pba}a pbxaa ecmpjx} cxa }gfigegmcip hamcq}a pbaw cxa gipax`a~ai`aip) Ge g}}qa} gi jiowjia jx auai pvj je pba aoalaip} cxa c``xa}}a`/ gp‗} qiogdaow pbcp pba pxq}p `glai}gji vgoobcua haai ~xj~axow c``xa}}a`) ]jlapgla} pbaw cxa mjl~oalaipcxw4 cp jpbax pgla} pbaw cxaijp) C mjllji xacmpgji pj c ~axmagua` gimxac}a` gi ~ax}jico xg}d/ ejx arcl~oa/ g} pj`alci` gimxac}a` ~ax}jico mjipxjo jx cijiwlgpw) Cijpbax arcl~oa g} pba vcw fxacpaxcmmjqipchgogpw mci ha q}a` pj xa`qma xg}d }gfigegmcipow) Acmb mjl~jiaip lq}p ha c``xa}}a`pj cmbgaua xg}gif oauao} je pxq}p)

Vbaxa pj exjl baxa:

Pbg} cicow}g} paoo} q} jia pbgif; fjuaxilaip} bcua pj cmp gi c pxq}pvjxpbw vcw ge pbawcxa pj aifcfa pbagx mgpg{ai} gi lacigifeqo mji}qopcpgji pbcp g} pj ha ugava` c} iagpbax‟}~gi“ ijx aipxc~laip) Pba daw pj acxigif pxq}p vgoo ha xa}~amp ejx gi`gug`qco mgpg{ai} ci`pba ~ax}jico giejxlcpgji chjqp pbal pbxjqfb c ~cxpgmqocx ejmq} ji mjipxjo/ xg}d ci`

cmmjqipchgogpw/ ugava` exjl pba mgpg{ai ~ax}~ampgua) Vbai fjuaxilaip mji}qop} pbxjqfbiav mbciiao} pbcp oacua xgmbax ejjp~xgip}/ }qmb c} Vah 8)> pjjo}/ pba iaa` pj c` xa}} pba}a`glai}gji} hamjla} auai ljxa mxgpgmco)

Pba egico pa}p/ pbjqfb/ xalcgi} qimbcifa` ” jo` ec}bgjia` fjj` ~qhogmc`lgig}pxcpgji ” og}pai pj pba jqpmjla} je mji}qopcpgji ci` ‟}cw vbcp wjq‗xa fjgif pj `jci` `j vbcp wjq }cw“ gi xa}~ji}a)

]jla }qffa}pa` ~xgimg~oa}

Pba ejoojvgif ~xgimg~oa} ~xjug`a c ~xcmpgmco fqg`a ejx fjuaxilaip} ar~ojxgif iavvcw} pj hqgo` bgfb pxq}p gipj coo `glai}gji} je mji}qopcpgji ci` }axugma ~xjug}gji;

Mjipxjo

F @ji‗p bg`a habgi` mji}aip ge pba }axugma q}ax bc} ij xaco mbjgma)

F Ha ~xa~cxa` pj ~cw fxacpax cppaipgji pj lgpgfcpgif mgpg{ai xg}d}/ cmmjqipchgogpw ci` c}ceapw iap vbaxa `gxamp mgpg{ai mjipxjo g} ijp ~j}}ghoa)

F Fgua mgpg{ai} c} lciw j~pgji} c} ~j}}ghoa chjqp bjv pbaw lcicfa pbagx xaocpgji}bg~} gipba jiogia vjxo`) Lcda gp ~j}}ghoa ejx pbal pj mji`qmp pba}a xaocpgji}bg~} c} pbaw vjqo`gi pba jeeogia vjxo` ge pbaw vg}b pj)

F Aimjqxcfa c oacxigif }w}pal) Aichoa ~aj~oa pj qi`ax}pci` ci` `g}mjuax pba mc~chgogpga}

ci` xg}d} je c iav }axugma fxc`qcoow ci` gi c }cea aiugxjilaip) Aimjqxcfa c`c~pgua}joqpgji} pbcp q}a pba ‟~jvax je pba a`fa“)

Ecgx xg}d coojmcpgji

F Ejmq} ji xg}d ejx coo ~cxpga}/ gimoq`gif pba mgpg{ai) G`aipgew/ coojmcpa ci` ha moacx ci`}~amgegm chjqp vcw} pj lgpgfcpa gp) Cogfi pba gimaipgua} }j pbcp xg}d g} lcicfa` hw pbj}avbj cxa ha}p choa ci` ljpgucpa` pj lcicfa gp) Gi ~cxpgmqocx/ ojjd cepax mgpg{ai} vbai pbawcxa goo,asqg~~a` pj ojjd cepax pbal}aoua})

F Xafqocxow xaugav xg}d }appgif} pj lcda }qxa pbaw aujoua c~~xj~xgcpaow gi ogia vgpb pba`wiclgm icpqxa je pba mjoochjxcpgua vah aiugxjilaip)

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GGG)87) PBA ^XGUCMW GL^OGMCPGJI] JE ^QHOGM AIFCFALAIP

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 806

 Cmmjqipchgogpw

F Ha ~xa~cxa` pj ha ljxa pxci}~cxaip)

F Bcua }pxjif gipaxico ci` arpaxico cq`gp ci` xaugav lambcig}l} pj `alji}pxcpapxq}pvjxpbgia}})

F Ai}qxa pbcp pbaxa g} c fjj` }ceapw iap ejx mgpg{ai} vbai }axugma `aoguaxw ecgo} pbal gi}jla vcw) Mxa`ghoa xa}pgpqpgji "ejx arcl~oa/ ejx g`aipgew pbaep' g} vjxpb ljxa pbci juax,~xjlg}gif c ejjo~xjje/ ~axeamp }w}pal)

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

807

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Vbaxa: Bjv Mjiparp ]bc~a} ^xcmpgma

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

813

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Mbc~pax =>

]jmgco ^cxpiax}bg~ gi Gxaoci`;C ^xjhoal,]jougif ^xjma}}

hw@agx`xa Fcxuaw/ Mbgae Aramqpgua Jeegmax/ Pba Vbaao/ Gxaoci`

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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GGG)=>) ]JMGCO ^CXPIAX]BG GI GXAOCI@; C ^XJHOAL,]JOUGIF ^XJMA]]

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7818

Vbai arclgigif pba }pxqmpqxa} ci` ~xjma}} pbcp arg}p gi Gxaoci` ejx giujougif mgpg{ai}gi c ~cxpiax}bg~ xaocpgji}bg~ vgpb pba }pcpa/ gp vjqo` c~~acx pj ci jhkampgua jh}axuax pbcpva xcid xaocpguaow vaoo) Baxa/ G vgoo hxgaeow `a}mxgha pbj}a }pxqmpqxa} ci` }w}pal} ci` pbailjua ji pj c ~ax}jico ~ax}~ampgua ji vbapbax pbaw cxa `aoguaxgif j~ai ci` gimoq}gua ~jogmwlcdgif) Pj c maxpcgi arpaip/ pbaxa cxa ij }pxcgfbp ci}vax} pj pba}a pw~a} je `ahcpa} ci` pba‟~axeamp }w}pal“ `ja} ijp arg}p/ ci` }j qopglcpaow G jeeax }jla xamjllai`cpgji} ejxmbcifa/ vbgmb G haogaua mjqo` }pxaifpbai pba }w}pal} je ~jogmw lcdgif gi Gxaoci`)

]jmgco ~cxpiax}bg~ cmxj}} ejqx ~goocx} je cmpgugpw

Gi pba Xa~qhogm je Gxaoci`/ pba lcgi }ap je }pxqmpqxa} ci` ~xjma}}a} vbgmbarg}p pbxjqfb vbgmb mgpg{ai} mci hamjla giujoua` gi ~jogmw lcdgif cp c icpgjico oauao ”jpbax pbci pba ~cxogclaipcxw `aljmxcpgm }w}pal ” g} mcooa` ‟}jmgco ~cxpiax}bg~“) Pbg} g}a}}aipgcoow c }~cma gi vbgmb pba }pcpa gipaxcmp} gi c }pxqmpqxa` vcw vgpb xa~xa}aipcpgua} je }jmgapw pbxjqfb c ejqx ‟~goocx“ }pxqmpqxa) Gi pjpco pbaxa cxa 86 iji,~xjegp jxfcig}cpgji}cmxj}} coo ejqx ~goocx} giujoua` gi pbg} }w}pal;

F Hq}gia}} ci` al~ojwax} ~goocx; ejqx xa~xa}aipcpgua jxfcig}cpgji})

F Pxc`a qigji} ~goocx; jia xa~xa}aipcpgua jxfcig}cpgji)

F Ecxlgif ~goocx; egua xa~xa}aipcpgua jxfcig}cpgji})

F Mjllqigpw ci` ujoqipcxw ~goocx; }auaipaai xa~xa}aipcpgua jxfcig}cpgji})

Lciw jxfcig}cpgji} gi ucxgjq} }~baxa} je ogea bcua }jqfbp pj hamjla lalhax} je c~cxpgmqocx ~goocx "g)a) hamjla ]jmgco ^cxpiax}'/ hqp gp g} jiow pba Fjuaxilaip vbgmb mbjj}a}pba }jmgco ~cxpiax} exjl gp} jvi cicow}g} c} pj vbgmb jxfcig}cpgji"}' ~xjug`a} pba ha}pxa~xa}aipcpgji gi pba ucxgjq} cxac})

Pba }jmgco ~cxpiax}bg~ ~xjma}} vc} }ap q~ gi pba lg` 372>}/ vbai qial~ojwlaip vc}}j bgfb pbcp pba }bcxa` jhkampgua je xa`qmgif gp hamcla c mjllji jhkampgua) Gp hxjqfbp pbagigpgco pbxaa ~goocx} "pba mjllqigpw ci` ujoqipcxw ~goocx jiow fjp giugpa` gipj pbg} ~xjma}}gi pba ocpa 377>}' pj pba iafjpgcpgif pchoa vgpb Fjuaxilaip pj mxacpa vbcp hamcla pba egx}p

icpgjico cfxaalaip ‟C ^xjfxclla ejx Icpgjico Xamjuaxw“) Pba jifjgif ~qx~j}a je pba}jmgco ~cxpiax}bg~ ~xjma}} bc} haai pba iafjpgcpgji je c }axga} je }qmb ‟icpgjicocfxaalaip}“ ” q}qcoow oc}pgif pbxaa wacx} acmb ” hapvaai pba ~goocx} ci` pba fjuaxilaip)Jxgfgicoow mjl~xg}gif ~qxaow ~cw cfxaalaip}/ pbaw ijv mjuax c uaxw vg`a xcifa je }jmgj,amjijlgm ~jogmw cxac} pbcp ceeamp lj}p je pba mgpg{ai} gi Gxaoci`) Pbg} xaeoamp} pba mbcifgifxacogpw je Gxaoci`‗} amjijlgm `auaoj~laip c} vaoo c} pba `auaoj~gif xcpgjicoa habgi` acmb~goocx‗} xac}ji ejx aifcfgif gi pbg} ~xjma}})

]jmgco ~cxpiax}bg~ g}/ gi aeeamp/ c ~xjhoal,}jougif ~xjma}} pbcp coojv} pba ucxgjq}~cxpgmg~cip} giujoua` pj gieoqaima ~jogmw lcdgif) Gp ~xjug`a} pba }~cma ci` }pxqmpqxa} ejxpba ejqx ~goocx} ” ci` pba ~aj~oa pbaw xa~xa}aip ” pj }gfi q~ pj c }bcxa` ug}gji) Daw pjg`aipgewgif c }bcxa` ug}gji g} pba ~qhogmcpgji auaxw pbxaa wacx}/ glla`gcpaow gi c`ucima je pba mjllaimalaip je pba iafjpgcpgji}/ je pba ‟]pxcpafw Xa~jxp“ hw pba }pcpa,c~~jgipa`

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GGG)=>) ]JMGCO ^CXPIAX]BG GI GXAOCI@; C ^XJHOAL,]JOUGIF ^XJMA]]

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 81=

pbgid,pcid/ pba Icpgjico Amjijlgm ci` ]jmgco Mjqimgo "IA]M') Lalhax}bg~ je IA]M g}`apaxlgia` hw Fjuaxilaip/ hqp acmb je pba ejqx ~goocx} gi }jmgco ~cxpiax}bg~ g} aipgpoa` pjegua }acp}) Pba `auaoj~laip je pba ]pxcpafw Xa~jxp vgpb coo pba }jmgco ~cxpiax} gi iji,iafjpgcpgif lj`a/ coojv} ejx c }bcxa` cicow}g} je pba mqxxaip }jmgco ci` amjijlgmaiugxjilaip) Pbg} g} pbai q}a` c} c hc}g} ejx pba ai}qgif iafjpgcpgji} hapvaai pba ~goocx}

ci` Fjuaxilaip c} c icpgjico cfxaalaip fap} iafjpgcpa`)

Vgpbgi pba mjllqigpw ci` ujoqipcxw ~goocx/ pba 36 jxfcig}cpgji} cxa jxfcig}a` gipj}pxci`} vbgmb cxa `aegia` hw pbala} a)f) `g}chgogpw/ jo`ax ~aj~oa/ bjq}gif/ ochjqx lcxdap/~juaxpw/ iapvjxd}*ujoqipcxw) Copbjqfb c `ahcpa bc} arg}pa` vgpbgi pba }ampjx c} pj pbacmpqco haiaegp} pj pba ljxa lcxfgicog}a` ci` uqoiaxchoa gi jqx }jmgapw je ~cxpgmg~cpgif gipba }jmgco ~cxpiax}bg~ cxaic/ gp xalcgi} pba lj}p ~jvaxeqo cuaiqa ejx c}}jmgcpgji} je mgpg{ai} pj ~xjug`a gi~qp pj ~jogmw lcdgif) Pbaxaejxa/ ciw jxfcig}cpgji giugpa` hwFjuaxilaip pj hamjla c }jmgco ~cxpiax pai`} pj cmma~p) Gi pba ogfbp je pbg}/ gp g} gi}pxqmpguapj ijpa pbcp gi 8>>= pvj jxfcig}cpgji} gi pba mjllqigpw ci` ujoqipcxw ~goocx vgpb`xavexjl pba ~xjma}} c} pbaw eaop pbcp pbaw mjqo` ijp }gfi q~ pj pba icpgjico cfxaalaip je pbapgla/ ‟]q}pcgigif ^xjfxa}}“/ c} pbaw eaop pbcp ijpbgif bc` haai vji ejx pbagx xa}~ampguamji}pgpqaimga} gi pba jmqlaip) Ijp }gfigif q~ pj pba cfxaalaip oj}p pbal pbagx }pcpq} c}}jmgco ~cxpiax} ci` vgpb gp pbagx cmma}} pj ucxgjq} ~jogmw,gieoqaimgif mjllgppaa} pj vbgmbjiow }jmgco ~cxpiax} bcua cmma}}) Gp co}j oj}p pbal pba chgogpw pj ~cxpgmg~cpa gi pba ai}qgif"ci` mqxxaip' icpgjico cfxaalaip/ ‟Pjvcx`} 8>35“/ vbgmb g} c pai,wacx exclavjxdcfxaalaip) Pba pvj jxfcig}cpgji} mjimaxia` }qh}asqaipow c~~oga` pj Fjuaxilaip pjmjla hcmd gipj pba ~xjma}} ci` pbaw vaxa `qow giugpa` hcmd gi/ hqp jiow cepax c pbxaa,wacx~axgj` ci` }qh}asqaip pj pba ai` je iafjpgcpgji} ji pba mqxxaip cfxaalaip) Pbagxar~axgaima }aal} pj bcua haai pbcp copbjqfb gp g} c eocva` ~xjma}}/ gp g} happax pbci pxwgifpj gieoqaima ~jogmw lcdgif ‟ji pba jqp}g`a“)

Mjllqigpw Ejxc cp pba ojmco oauao

Pba }w}pal je }jmgco ~cxpiax}bg~ cp c icpgjico oauao bc} haai }jlavbcp xa~ogmcpa` cpojmco oauao}/ copbjqfb gi c uaxw `geeaxaip mjiparp) @amg}gji,lcdgif hw pba }pcpa gi xaocpgjipj ~jogmw lcdgif ci` hq`fap} g} bgfbow maipxcog}a` gi Gxaoci` "vbgmb g} jia je pba xac}ji}vbw hagif c }jmgco ~cxpiax mcxxga} vgpb gp }qmb ~jvax gi paxl} je cmma}} pj ~jogmw lcdax}')Pba }pxqmpqxa} pbcp bcua haai }ap q~ gi auaxw ojmco fjuaxilaip kqxg}`gmpgji/ vbgmb giujouac }glgocx xcifa je }jmgco ~cxpiax} pj pbcp cp icpgjico oauao/ g} ljxa chjqp gl~oalaipcpgjixcpbax pbci cmpqcoow gieoqaimgif ~jogmw lcdgif) Pbcp }cg`/ c}}jmgcpgji} je mgpg{ai}‗

jxfcig}cpgji} bcua haai ejxla` gi auaxw ojmco cqpbjxgpw cxac ci` pbaw cxa mcooa`Mjllqigpw Ejxc) Pvaipw egua ~aj~oa cxa aoampa` auaxw pbxaa wacx} jipj pba MjllqigpwEjxql hw pba mjllqigpw ci` ujoqipcxw jxfcig}cpgji} gi pbcp cxac) Lalhax} je pbaMjllqigpw Ejxql }gp ji c vg`a xcifa je }pxcpafgm ci` gl~oalaipcpgji hj`ga} pbcp ceeampcoo c}~amp} je ogea cp ojmco oauao/ gimoq`gif pba Mjqipw @auaoj~laip Hjcx`) Coo je pba}aMjllqigpw Ejxc vaxa }ap q~ hw pba Xaejxl je Ojmco Fjuaxilaip Cmp gi 8>>3 ci` copbjqfb}jla je pbal vaxa mxacpa` hw laxfgif ~xaugjq}ow arg}pgif fxc}}xjjp} mjllqigpwxa~xa}aipcpgua }pxqmpqxa}/ lciw xalcgi gi c dgi` je ‟oglhj“ vbaxa pbagx jiow ~qx~j}a c} cxa~xa}aipcpgua }pxqmpqxa g} pj ~xjug`a pba Ojmco Cqpbjxgpw vgpb xa~xa}aipcpgua} }j pbcp gpmci mjl~oapa gp} }jmgco ~cxpiax}bg~ }pwoa }pxqmpqxa})

Coo je pba chjua xaeax}/ je mjqx}a/ pj kq}p jia je pba }w}pal} pbxjqfb vbgmb mgpg{ai} mcihamjla giujoua` gi ~qhogm ~jogmw lcdgif ” pba ~cxpgmg~cpjxw `aljmxcpgm ~xjma}}) Pbacopaxicpgua je pba aoampa` xa~xa}aipcpgua `aljmxcpgm ~xjma}} g} co}j c daw cmma}} xjqpa pj

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GGG)=>) ]JMGCO ^CXPIAX]BG GI GXAOCI@; C ^XJHOAL,]JOUGIF ^XJMA]]

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7810

gieoqaimgif ~jogmw) Juax pba oc}p pvaipw wacx} Gxaoci` bc} bc` mjcogpgji fjuaxilaip} ci` gicoo hqp pbxaa je pbj}a wacx} pba ocxfa}p ~cxpw/ Egciic Eãgo/ bc} haai pba `jlgicip mjcogpgji~cxpiax)

Bjv j~ai ci` gimoq}gua g} }jmgco ~cxpiax}bg~:

Pbaxa g} ci gxjiw gi pbcp Fjuaxilaip mocgl} pbcp Gxaoci`‗} giijucpgua }jmgco~cxpiax}bg~ }pxqmpqxa lcda} ~jogmw,lcdgif ljxa gimoq}gua) Wap/ pba j~gigji je pbaj~~j}gpgji ~cxpga}/ ci` gi`aa` lciw fjuaxilaip hcmd,haimb lalhax} je pba @ãgo "ojvaxbjq}a gi pba ~cxogclaip' g} pbcp }jmgco ~cxpiax}bg~ g} cmpqcoow lcdgif ~jogmw,lcdgif ljxaj~csqa ci` oa}} gimoq}gua) Pbg} g} ijp kq}p pba fxg~a je ~cxpga} pbcp bcua haai gi j~~j}gpgjiejx 36 je pba oc}p pvaipw wacx}/ pbaxa g} c ucog` ~jgip baxa hamcq}a gp bc} pj ha cmdijvoa`fa`pbcp }jmgco ~cxpiax}bg~ g} ijp ci j~aiow `aljmxcpgm ~xjma}} c} pba ~aj~oa giujoua` cxa ijpaoampa`) Pba mjqipax cxfqlaip/ je mjqx}a/ g} pbcp coo }jmgco ~cxpiax}bg~ `aco} cxa cfxaa`vgpb pba aoampa` Fjuaxilaip je pba ~aj~oa ci` pbaxaejxa }jmgco ~cxpiax}bg~ g}`aljmxcpgmcoow cmmjqipchoa)

]jmgco ~cxpiax}bg~/ gi lw j~gigji/ g} c ~j}gpgua }pa~ pjvcx`} pba `g}pxghqpgji je `aljmxcmw ji c mjipgiqjq} hc}g} c} j~~j}a` pj araxmg}gif `aljmxcmw jima auaxw egua wacx}cp aoampgji pgla) Gp }qmmaa`} gi fgugif c ujgma ci` c }cw pj pbj}a jxfcig}a` ~cxp} je }jmgapwci` mgugo }jmgapw vbgmb cxa giugpa` gipj pba ~xjma}}/ hqp jhugjq}ow mbcooaifa} xalcgi) Pbalcgi mbcooaifa g} pj fxjqi` pba gi}pgpqpgji} je }jmgco ~cxpiax}bg~ gi ci c~~xj~xgcpaowcmmjqipchoa exclavjxd) Pbg} vjqo` coojv pba mgugo }jmgapw ~cxpiax} pj hamjla ljxaxa~xa}aipcpgua vgpbjqp pbxacpaigif jx cogaicpgif pba j~~j}gpgji ~cxpga} ci` pbac~~xj~xgcpa xjoa je pba Jgxacmbpc} "pba pvj bjq}a} gi pba ~cxogclaip')

Gp lq}p ha ijpa` pbcp hjpb pba }jmgco ~cxpiax}bg~ ~xjma}} c} vaoo c} pba aoampa`

~cxogclaipcxw ~xjma}} cxa coo hc}a` ji pba arg}paima je gipaxla`gcxw jxfcig}cpgji}hapvaai gi`gug`qco} ci` pba }pcpa) C `geeaxaip mbcooaifa gi paxl} je j~ai ci` gimoq}gua~jogmw,lcdgif g} pj giujoua mgpg{ai} `gxampow ” vgpbjqp pba iaa` ejx gipaxla`gcxwjxfcig}cpgji}) Gi 8>>6 pba Fjuaxilaip,c~~jgipa` gi`a~ai`aip Pc}dejxma ji CmpguaMgpg{ai}bg~ ~qhog}ba` c xa~jxp vgpb xamjllai`cpgji} c} pj bjv mgpg{ai} lgfbp ha aichoa`pj hamjla ljxa giujoua` gi pbagx mjllqigpga} ci` coo pba xamjllai`cpgji} vaxacmma~pa` hw Fjuaxilaip) Jia je pba }pxjifa}p la}}cfa} mjlgif pbxjqfb pj pba Pc}dejxmaexjl pba pbjq}ci`} je ~aj~oa vbj mjipxghqpa` pj gp} mji}qopcpgji} vc} pbcp ~aj~oa cxa }gmdje ‟mwigmco mji}qopcpgji}“ mji`qmpa` hw ucxgjq} cfaimga} je pba }pcpa kq}p ejx pba }cda je gp/}j gp g} `jqhow `g}c~~jgipgif pj xa~jxp pbcp colj}p 38 ljipb} ocpax pba gl~oalaipcpgji

fxjq~ ejx pba xamjllai`cpgji} bc} ijp haai c~~jgipa` ci` lqmb ljlaipql bc} haaioj}p) Gp vjqo` ha c xaco ~gpw ge pbg} xa~jxp g} ijp ~xjfxa}}a` gi gp} aipgxapw jx ge ~qxaow pba‟ujoqipaaxgif xaocpa`“ xamjllai`cpgji} vaxa pj ha ~gmda` q~ q~ji/ oacugif pba ljxagl~jxpcip aoalaip je al~jvaxgif mgpg{ai} c}g`a)

Gi ojjdgif cp coo pba ucxgjq} `glai}gji} je pba ~jogmw,lcdgif exclavjxd/ jia pbgif g}moacx exjl lw ~ax}~ampgua c} MAJ je ci qlhxaooc iapvjxd ejx pba mjllqigpw ci` ujoqipcxw}ampjx; pba Gxg}b mjllqigpw ci` ujoqipcxw }ampjx g} c mjl~jiaip gi c bacopbw~cxogclaipcxw `aljmxcmw ci` ijp ci copaxicpgua) Pba mbcooaifa ejx pbj}a je q} giujoua` gimgugo }jmgapw xa~xa}aipcpgua xjoa} g} bjv va ci` pba }w}pal mci `auaoj~ pj aichoa q} pjhappax ~axejxl pbcp xjoa)

C} laipgjia` acxogax/ jia je pba xg}d} pbcp cxa gibaxaip gi agpbax lcdgif }jmgco~cxpiax}bg~ pjj }pxjif ci`*jx gimxac}gif pba `gxamp giujoualaip je mgpg{ai} g} pbcp je 

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GGG)=>) ]JMGCO ^CXPIAX]BG GI GXAOCI@; C ^XJHOAL,]JOUGIF ^XJMA]]

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 811

`goqpgif pba xjoa je ~cxogclaipcxw `aljmxcmw) Gi Gxaoci` pbaxa cxa pvj bjq}a} gi pbaJgxacmbpc} "~cxogclaip'/ pba ojvax bjq}a "pba @ãgo' ci` pba q~~ax bjq}a "pba ]acic` jx]aicpa') Pba ci}vax pj pba hcocimgif cmp mjqo` ~jpaipgcoow oga vgpb pba ]acic`) Jxgfgicoow/gp vc} mjimagua` je hagif pba ejxql gi vbgmb mgugo }jmgapw mjqo` `ahcpa ci` gipaxcmp vgpb~jogmw ci` oafg}ocpgua `auaoj~laip}) Gp g} mjl~xg}a` je 5> lalhax}) Aoauai lalhax} cxa

ijlgicpa` hw pba Pcjg}acmb "^xgla Lgig}pax'/ }gr lalhax} cxa aoampa` hw qiguax}gpwfxc`qcpa} ci` 0= cxa aoampa` exjl ~ciao} je mci`g`cpa} xa~xa}aipgif }~amgega` ujmcpgjicogipaxa}p}; Mqopqxco ci` A`qmcpgjico4 Cfxgmqopqxco4 Ochjqx4 Gi`q}pxgco ci` Mjllaxmgco4 ci`/C`lgig}pxcpgua) Pba vcw pbcp gp bc} `auaoj~a` juax pba wacx}/ bjvauax/ bc} haai cojif~cxpw ~jogpgmco ogia} vbaxa pba lckjxgpw je lalhax} haojif pj ~jogpgmco ~cxpga} ci` pba~cxpw vbg~ g} gl~j}a`) Pbaxaejxa pba ]acic` `ja} ijp ~axejxl pba xjoa ejx mgpg{ai} ci`mgugo }jmgapw pbcp gp vc} gipai`a` pj)

Mjimoq}gji

Gi mjimoq}gji/ G vjqo` jh}axua pbcp pba cmma}} pj ~jogmw lcdgif ~xjug`a` pj jxfcig}a`~cxp} je mgugo }jmgapw g} ijp hc` gi Gxaoci`) Bjvauax/ pba j~aiia}} ci` pxci}~cxaimw je pba~xcmpgma je cmpqcoow gieoqaimgif ~jogmw mjqo` `j vgpb }jla gl~xjualaip) Gi }aadgif pjlcda pba Gxg}b }w}pal je ~jogmw lcdgif ljxa j~ai ci` cmma}}ghoa/ G vjqo` }qffa}p pbcp vaiaa` pj fxjqi` }jmgco ~cxpiax}bg~ hw lcdgif gp ljxa j~ai ci` cmma}}ghoa pj c hxjc`axxacmb je mgugo }jmgapw) Va iaa` pj xaejxl pba gi}pgpqpgji} je ~cxogclaipcxw `aljmxcmw pjaifcfa ljxa vgpb gi}pgpqpgji} je ~jogmw lcdgif gi }jmgco ~cxpiax}bg~/ c} vaoo c} xaejxlgifpba ]acic` ci` gp} xjoa vgpbgi pba ~cxogclaipcxw }w}pal) Ci` va iaa` pj egi` happax vcw}je aifcfgif mgpg{ai} hw xaljugif pba hcxxgax} pj pbagx aifcfalaip gi ~jogmw,lcdgif)

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8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

816

^CXP GGG 

Mbc~pax =3

Pba Xgfbp pj Dijv gi Largmj;Pba Mbcooaifa je @g}}algicpgji

hw Kqci ^choj Fqaxxaxj Cl~cxãi/ Mjllg}}gjiax/ Ea`axco Gi}pgpqpa ejx Cmma}} pj Giejxlcpgji/

Largmj

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GGG)=3) PBA XGFBP PJ DIJV GI LARGMJ; PBA MBCOOAIFA JE @G]]ALGICPGJI

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7812

Xasqa}pgif ~qhogm giejxlcpgji exjl pba fjuaxilaip 

Pba lj}p xaoaucip gi}pxqlaip ejx pba aeeampgua gl~oalaipcpgji je pba Largmci Ocv ejxPxci}~cxaimw ci` Cmma}} pj Giejxlcpgji "OCG'/ vbgmb vc} aicmpa` gi Kqia 8>>=/ bc} haaipba q}a je giejxlcpgji pambijojfga}) Jeegmgco Ea`axco Gi}pgpqpa ejx Cmma}} pj Giejxlcpgji"GECG' }pcpg}pgm} }bjv pbcp }gima pba ocv vc} aicmpa`/ juax 86> >>> xasqa}p} ejx giejxlcpgjibcua haai }qhlgppa` pj pba Aramqpgua Hxcimb4 ci` juax 3= >>> c~~aco} bcua co}j haai egoa`vgpb pba GECG)

Pba ~jogpgmco mqopqxa gi Largmj bc} oa` lciw mgpg{ai} pj `g}pxq}p jx auai eacx ~qhogm

cqpbjxgpga}) ]j ci gl~jxpcip giijucpgji je pba OCG g} pbcp mgpg{ai} cxa ijp xasqgxa` pjg`aipgew pbal}aoua} gi jx`ax pj xasqa}p ~qhogm giejxlcpgji exjl pba fjuaxilaip) Pba}w}pal ~xjug`a} q}ax} vgpb mji}g`axchoa ~xjpampgji cfcgi}p pba ~axmagua` ~jvax glhcocimahapvaai pba fjuaxilaip ci` pba mgpg{ai}/ hw coojvgif pba }qhlg}}gji je giejxlcpgjixasqa}p} pbxjqfb ci aoampxjigm }w}pal vbaxa pba q}ax g} gi mjl~oapa mjipxjo juax vbcp~ax}jico giejxlcpgji mci ha cmma}}a` hw fjuaxilaip cfaimga}) Gi c``gpgji/ pbg} }w}palaoglgicpa} pba ~j}}ghgogpw je `vaoogif ji sqa}pgji} je  vbj g} xasqa}pgif giejxlcpgji ci`vbw) Ci giejxlcpgji xasqa}p lq}p ha ci}vaxa`/ vbai ~j}}ghoa pbxjqfb pba }w}pal/ ci`pba jiow laci} pbxjqfb vbgmb fjuaxilaip cfaimga} mci `aiw cmma}} g} ge pba giejxlcpgjixasqa}pa` ecoo} qi`ax icxxjvow `aegia` mcpafjxga} je moc}}gegmcpgji) Pba}a moc}}gegmcpgji}

cxa jepai xaugava` `gxampow hw pba GECG/ eqxpbax ai}qxgif pbcp c `aigco je giejxlcpgji g}oafgpglcpa) Pbaxaejxa/ gp g} ij ojifax cmma~pchoa ejx fjuaxilaip jeegmgco} pj `aiw cmma}} ejxeacx je pba ljpgucpgji habgi` pba xasqa}p)

Ciwjia/ ciwvbaxa gi pba vjxo` mci cmma}} fjuaxilaip giejxlcpgji gi Largmj pbxjqfbpba}a giejxlcpgji pambijojfga}) Bjvauax/ ci cmmqxcpa ~xjegoa je q}ax} g} bcx` pj fap;giejxlcpgji cucgochoa pj GECG mjla} exjl pba c~~ogmcip} pbal}aoua}/ ujoqipcxgow ci`vgpbjqp xgfjxjq} uaxgegmcpgji "51! je q}ax} bcua }~jipciajq}ow ~xjug`a` pbg} giejxlcpgji')Pcdgif pbg} oglgpcpgji gipj cmmjqip/ pba cucgochoa ~xjegoa }bjv} pbcp pba cuaxcfa c~~ogmcipg} c wjqif lapxj~jogpci lcoa/ vgpb ci gimjla ci` a`qmcpgji bgfbax pbci pba icpgjicocuaxcfa; 50! je xasqa}pax} cxa lcoa/ 11! ogua gi pba Lapxj~jogpci cxac je Largmj Mgpw/ 10!cxa hapvaai 8> ci` =0 wacx} jo`/ =8! ojmcpa ~xjea}}gjicoow pbal}aoua} gi pba cmc`algm}ampjx/ 32! gi pba hq}gia}} }ampjx/ 38! cxa hqxacqmxcp} ci` 7! vjxd gi pba la`gc)

Jia gl~jxpcip ecmp/ ci` jia vbgmb fgua} mcq}a ejx mjimaxi/ xafcx`} pba mjimaipxcpgjije pba `alci` ejx ~qhogm giejxlcpgji) Exjl Kqia 8>>= pj @amalhax 8>>6/ pbaxa vaxa jiow7> >>> xafg}paxa` q}ax} ci` jiow egua pbjq}ci` je pbal cmmjqipa` ejx 1>! je pba xasqa}p})Ejqx bqi`xa` ci` egepw q}ax} lc`a 81! je pba pjpco iqlhax je xasqa}p})

Gp g} jhugjq} pbcp pbg} mjimaipxcpgji je `alci` qi`axlgia} pba ~j}gpgua aeeamp} je pbaxgfbp pj dijv gi Largmj pj }jla arpaip) Gi faiaxco/ gp g} cmma~pa` pbcp exaa`jl je cmma}}mbcifa} pba habcugjqx je ~qhogm cqpbjxgpga}/ hamcq}a pbaw dijv pbaw mci ha jh}axua` jx

}q~axug}a` hw pba faiaxco ~qhogm) C ocxfa iqlhax je mgpg{ai} c~~owgif ejx fjuaxilaipgiejxlcpgji gimxac}a pba }jmgco ~xa}}qxa ji ~qhogm }axucip} pj habcua oafcoow) Bjvauax/

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GGG)=3) PBA XGFBP PJ DIJV GI LARGMJ; PBA MBCOOAIFA JE @G]]ALGICPGJI

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 817

}qmb ~xa}}qxa bc} ijp wap mjla pj hacx ji Largmci ~qhogm jeegmgco}/ }gima 7> >>> q}ax}mciijp lcpmb pba iaa`} je ljxa pbcp 3>1 lgoogji gibchgpcip}) Pbq}/ `g}}algicpgji je pbaxgfbp pj giejxlcpgji g} jia je pba hgffa}p mbcooaifa} je pba GECG gi pba }bjxp xqi)

Pba ~j}gpgua gl~cmp je la`gc mjuaxcfa

Iauaxpbaoa}}/ lciw mc}a} xaocpa` pj giejxlcpgji xasqa}p} bcua xacmba` ocxfacq`gaima} pbjqfb la`gc mjuaxcfa) Pba}a mc}a} jepai giujoua` kjqxicog}p} pbal}aoua} jxmgugo }jmgapw jxfcig}cpgji}) Gi pba ~qhogm `aoghaxcpgji }a}}gji} cp GECG/ egua mjllg}}gjiax}lcda q~ ci c`lgig}pxcpgua mjqxp je c~~aco}) Bcugif }qmb mc}a} ji pba exjip ~cfa je lciwicpgjico ~c~ax} ejx c iqlhax je cw} bc} c moacx lqopg~owgif aeeamp ji pba gl~cmp je cmma}})Pbg} bc} ejxma` pba fjuaxilaip pj mjxxamp jx mcimao }jla ~xjfxclla} jima j~cmgpw/arma}}a} jx mjxxq~pgji vaxa xauacoa`) Ejx gi}pcima/ pba Jeegma je pba ^xa}g`aip mac}a`hqwgif ar~ai}gua mojpba} ejx pba Egx}p Oc`w ci` pba }bj~~gif og}p je ~xaugjq} cmsqg}gpgji}vc} xauacoa`/ `qa pj c xasqa}p ejx giejxlcpgji) @qa pj pba ~qhogmgpw faiaxcpa` hw cijpbaxxasqa}p ejx giejxlcpgji/ pba gpalg}a` ar~ai}a} je pba hq`fap pj egicima pba pxci}gpgjihapvaai c`lgig}pxcpgji} cxa ijv ~qhogm) Pbaxa cxa co}j fxacpax mjipxjo} ji fxcip} ci`egicimgco `jicpgji} pj qigji} ci` iji,fjuaxilaipco fxjq~}) Cmma}} pj giejxlcpgjimjimaxigif pba egicimgco lcicfalaip je ~qhogm pxq}p} g} ijv ~j}}ghoa) Mxgpaxgc ci`coojmcpgji} je }qh}g`ga} cxa ijv `g}moj}a` cp pba mjllqigpw oauao4 lgogpcxw ~xjmqxalaip g}ijv ~qhogm) Pba}a cxa jiow c eav je pba lciw }qmma}} }pjxga} pbcp vaxa lc`a ~j}}ghoapbcid} pj la`gc xasqa}p}/ mjuaxcfa ci` ejoojv,q~)

]jmgco ~xa}}qxa ejx `g}moj}qxa je fjuaxilaip xamjx`} g} c iav aoalaip gi pba asqcpgjiejx egfbpgif gl~qigpw ci` mjxxq~pgji/ jia va vjqo` ogda pj bao~ }pxaifpbai) Gi pbg} }ai}a/gp g} a}}aipgco pj aimjqxcfa xasqa}p} ejx giejxlcpgji ji pba ~cxp je }pxcpafgm }jmgco cmpjx}/

c} vaoo c} pj bao~ xa~jxpax} giujoua` gi giua}pgfcpgua kjqxicog}l/ mgugo }jmgapw fxjq~} pbcpmjqo` aibcima pbagx ~axejxlcima vgpb cmma}} pj fjuaxilaip giejxlcpgji/ jx hq}gia}}~aj~oa giujoua` vgpb ~xjug}gji je fjj`} ci` }axugma} pj pba fjuaxilaip)

@g}}algicpgji je pba xgfbp pj dijv

Ojjdgif cp pba jpbax }g`a je pba }jmgco }~ampxql/ ci` `xguai hw pba}a mjimaxi}/ pba GECGocqimba` pba ^xjwampj Mjlqig`c`a} gi Cqfq}p 8>>1/ vgpb pba }q~~jxp je pba Vgoogclci` Eojxc Bavoapp Ejqi`cpgji) Pbg} ~xjfxclla }aad} pj g`aipgew pba ha}p }pxcpafw ejx`g}}algicpgji je pba xgfbp pj dijv ci` pba q}a je pba OCG vgpbgi lcxfgicog}a` }jmgcofxjq~}/ pbcp g}/ }jmgco fxjq~} pbcp qi`ax ijxlco mji`gpgji} vjqo` ijp ha choa pj araxp pbg}

eqi`claipco xgfbp) Cepax pvj wacx} je cmpgugpga}/ xa}qop} je pba Mjllqigpga} ^xjfxcllagi`gmcpa ge c`asqcpa pxcgigif ci` ejoojv,q~ cmpgugpga} cxa a}pchog}ba`/ pbcp pba}a fxjq~} mci}aad/ fcpbax ci` jhpcgi pba pambigmco ci` bqlci xa}jqxma} pj xasqa}p giejxlcpgji)Bjvauax/ jia iama}}cxw mji`gpgji g} pbcp pbagx aeejxp} ha cmmjl~ciga` hw c fxc}}xjjp}jxfcig}cpgji pbcp pbaw mci pxq}p)

]jla je pba ar~axgaima} cxa vjxpb laipgjigif baxa) Gi pba mgpw je Ljipaxxaw/Mgq`c`cij} ai C~jwj c oj} @axambj} Bqlcij} "MC@BCM'/ g} vjxdgif vgpb ea`axco ~xg}jiax}) C}pq`w exjl 8>>1 xa~jxp} pbcp 05! je pba ~xg}ji ~j~qocpgji `j ijp bcua ciw giejxlcpgjixafcx`gif pbagx habcugjqx }pcpq} ci` `apampa` pbcp pba qigp gi mbcxfa je q~,`cpgif pbg}giejxlcpgji `g` ijp xa}~ji` pj xasqa}p}/ a}~amgcoow xaocpa` pj acxow xaoac}a `qa pj fjj`

mji`qmp gi ~xg}ji) Gi pbg} mjiparp/ MC@BCM bao~a` ~xg}jiax} pj q}a pba OCG ci` }qhlgpc~~ogmcpgji} pj xasqa}p ~ax}jico xamjx`} mjipcgigif pba egoa} je acmb je pba ~xg}jiax} ci`pba }pcpq} je pba cipgmg~cpa` ~xjma}} ejx exaa`jl) Pba ^qhogm ]amqxgpw @a~cxplaip `aiga`

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GGG)=3) PBA XGFBP PJ DIJV GI LARGMJ; PBA MBCOOAIFA JE @G]]ALGICPGJI

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>785>

cmma}} pj pba xasqa}p}/ }j pba c~~ogmcip} egoa` c mjl~ocgip pj pba GECG) Pbq}/ }gl~ow hw q}gifpba OCG ci` jhpcgigif GECG‗} gipaxuaipgji/ }jla je pba ~xjma`qxa} vaip ejxvcx` cepaxljipb} ci` gi }jla mc}a} wacx} je }pcoalcpa) Pj`cw/ juax 0>! je pba xasqa}pax} bcua haaioghaxcpa`)

Gi pba ]pcpa je Kcog}mj/ pba Mjoampguj Amjojfg}pc }q~~jxpa` c ojmco mjllqigpw‗} aeejxp} pjjhpcgi giejxlcpgji xafcx`gif pba paxxgpjxgco }pcpq} je pbagx oci`) Gi }~gpa je ~xa}}qxa exjlmjllaxmgco `auaoj~ax}/ pba oci`jviax} `amg`a` pj xakamp jeeax} pj }aoo/ da~p pbagx~xj~axpga} ci` ejxla` ci c}}jmgcpgji gi jx`ax pj }~ji}jx ~xjkamp} `acogif vgpb ~xjpampgjije icpqxco xa}jqxma} ci` amjojfgmcoow exgai`ow `auaoj~laip)

Pba Gi}pgpqpj Largmcij `a @a}cxxjooj Mjlqigpcxgj gi Kcog}mj xasqa}pa` giejxlcpgji jiea`axco mjima}}gji} ejx pba pglhax ci` vjj` gi`q}pxw) Pba xa}~ji}a} pbaw xamagua` coojva`pbal pj ~xjua pba ljij~jog}pgm `g}pxghqpgji je ejxa}p ar~ojgpcpgji) Pbg} giejxlcpgji vc}pba }aa` ejx pba `auaoj~laip je c ~xjkamp ejx aiugxjilaipco ~xjpampgji ci` ejxa}pmji}axucpgji pbcp hxjqfbp pjfapbax oci`jviax}/ mjllqigpw oac`ax}/ ojmco fjuaxilaip

cqpbjxgpga} ci` aiugxjilaipco fxjq~})Gi Uaxcmxq{/ pba Maipxj `a ]axugmgj} Lqigmg~coa} Baxghaxpj Kcxc xasqa}pa` giejxlcpgji

xaocpa` pj pba coojmcpgji mxgpaxgc je ea`axco xafgjico eqi`} ejx lqigmg~co `auaoj~laip) Pbagiejxlcpgji vc} jhpcgia` cepax c~~acogif pj GECG/ ci` pbg} ar~axgaima bc} }ap c ~xama`aippbcp bc} }bjva` jpbax lqigmg~cogpga} bjv pj fap giejxlcpgji ji pba `g}pxghqpgji je ea`axcoxa}jqxma} ejx ojmco `auaoj~laip)

Pba}a arcl~oa} ~jgip jqp }jla gl~jxpcip cmbgaualaip} je pba Mjllqigpga}^xjfxclla) Qi`ax maxpcgi mgxmql}pcima}/ pba}a fxjq~} bcua hafqi ci c~~xj~xgcpgji~xjma}} je pba xgfbp pj dijv) Cp pba }cla pgla/ pbaxa bc} haai c }pxaifpbaigif je fxjq~g`aipgpw pbxjqfb pba }acxmb ejx }joqpgji} ji pba ~cxp je mjllqigpga}) Gi pba ~xjma}}/ pba

q}a je pba OCG bc} ~xjuai pj ha ci aeeampgua pjjo ejx al~jvaxlaip) Egicoow/ pbajxfcig}cpgji} bcua oacxia` bjv pj q}a ~qhogm giejxlcpgji vgpbgi ljxa faiaxco }pxcpafga}cgla` cp gimxac}gif pba vaoo,hagif je pba mjllqigpga} ci` al~jvaxgif pbal gi pbagxxaocpgji}bg~ vgpb ojmco ci` ea`axco cqpbjxgpga}) Iauaxpbaoa}}/ jia }bjqo` hacx gi lgi` pbcppbg} g} kq}p pba hafgiigif) Pba}a aeejxp} iaa` pj gimoq`a eoarghoa pxcgigif }pxcpafga} ci`mxacpa }jmgco iapvjxd} je jxfcig}cpgji} gi jx`ax pj xacmb lciw ljxa mjllqigpga})

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

853

^CXP GGG 

Mbc~pax =8

^cxpgmg~cpgji cp pba Lqigmg~co Oauaogi Gpcow; Pba Mc}a je Hjojfic

hwOa`c Fqg`g/ Lqigmg~cogpw je Hjojfic/ Gpcow

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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GGG)=8) ^CXPGMG^CPGJI CP PBA LQIGMG^CO OAUAO GI GPCOW; PBA MC]A JE HJOJFIC

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7858

Vbw vjqo` ojmco fjuaxilaip giua}p gi gimoq}gua ~jogmw lcdgif:

Pba gimoq}gji jx giujoualaip je mgpg{ai} gi pba `amg}gji,lcdgif ~xjma}} ci` gi`a}gfigif "ci` ljigpjxgif' }axugma cmpgugpga} g} gimxac}gifow lci`cpjxw ge pba sqcogpw je ~qhogm ~jogmw g} pj ha aibcima` ci` pba mbcooaifa} je pba giejxlcpgji ci` dijvoa`fa}jmgapw ecma`) Pba Lqigmg~cogpw je Hjojfic g} xa}bc~gif gp}aoe/ ljugif exjl c lcgiow‟bgaxcxmbgmco“ ci` mjl~oar jxfcig}cpgji pj c ljxa mgpg{ai,maipaxa` jia) C ‟~ax}~ampgua}bgep“ ji pba ~cxp je pba ~qhogm c`lgig}pxcpgji g} qi`axvcw exjl pba `aoguaxw je }axugma}"a,fjuaxilaip ci` `g}pxghqpgua ~jxpco}' pj gipaxcmpgji ci` dijvoa`fa }bcxgif/ ci` exjl

`ahcpa ci` `gcojfqa pj ‟og}paigif“) Pba pxc`gpgjico cxaic} je xa~xa}aipcpgua `aljmxcmw cxamjl~owgif vgpb pbagx jvi gi}pgpqpgjico xasqgxalaip} ci` cxa asqg~~gif pbal}aoua} vgpbpba laci} pj coojv ejx ljxa `gxamp mgpg{ai gipaxuaipgji ci` gimoq}gji) Pbg} lcxd} csqcipql oac~ mjl~cxa` pj pba ~c}p) Pba cgl} cxa lcgiow pj;

F Coojv ljxa `gxamp mgpg{ai ~cxpgmg~cpgji gi mji}qopcpgji ci` `amg}gji,lcdgif ~xjma}}a})

F Xaiav mgpg{ai}‗ gipaxa}p gi cxac} je `vgi`ogif ~jogpgmco ~cxpgmg~cpgji)

F Hqgo` c ljxa }jog` mji}ai}q} cxjqi` pba mbjgma} ~ociia`)

F Ej}pax ci jifjgif `gcojfqa pj ai}qxa hcocima` ~jvax ci` ujgma})

F ^xjljpa pxci}~cxaimw gi pba ~qhogm c`lgig}pxcpgji)

F ^xjug`a ljxa `gxamp ci` asqco cmma}} pj giejxlcpgji/ dijvoa`fa ci` }axugma})F Xa`qma `g}mxapgjicxw c`lgig}pxcpgua ~xcmpgma})

F Xa`qma pba ucxgjq} ‟`gug`a}“ ci` fc~} gi jx`ax pj al~jvax mgpg{ai}‗ }pcpq} ci`mjl~apaima})

F Gl~xjua pba sqcogpw je ogea ci` pba amjijlw)

F Gikamp }jmgco dijvoa`fa*mc~gpco gipj pba ~qhogm c`lgig}pxcpgji ci` mjqipax pba icpqxcoaipxj~w je }qmb mjl~oar ci` uaxpgmco jxfcig}cpgji})

Pba mjllgplaip je Ojmco ^qhogm Hj`ga} g} mxqmgco pj ~xjljpgif gimoq}gji/ mj,j~axcpgjici` }bcxa` ug}gji} je pba eqpqxa vgpb mgpg{ai}/ pbaxahw mxacpgif pba mji`gpgji} ejx c xaco

‟`aljmxcmw je ~xjrglgpw“ hc}a` ji pba vg`aigif ci` `aa~aigif je pba ‟~qhogm }~baxa“)Hjojfic cgl} pj mqopgucpa ~xjcmpgua mgpg{ai}/ }j pba Lqigmg~cogpw g} giua}pgif gi mgpg{ai}bg~ci` a,Mgpg{ai}bg~ cp coo oauao}) Pba Lqigmg~cogpw bc} covcw} haai j~ai pj pba q}a je GMP} hjpbgi pba xaaifgiaaxgif hcmd jeegma cmpgugpga}/ c} vaoo c} gi mgpg{ai ci` mjllqigpw xaocpgji})G~axhjoa ” Hjojfic‗} exaa mgugm iapvjxd ci` mjllqigpw ~jxpco "vgpb 1>> >>> bgp} `cgow' ” vc}}ap q~ gi Kciqcxw 3771 c} c ‟paoalcpgm hxg`fa“ hapvaai pba mjllqigpw ci` pba mgpw gi jx`axpj hqgo` ci ‟giejxlcpgji ci` dijvoa`fa }jmgapw cp pba ojmco oauao“ "vvv)mjlqia)hjojfic)gp/vvv)g~axhjoa)hjojfic)gp') Hjojfic vc} pba egx}p ~qhogm ~xjug`ax gi Gpcow/ ci` pba }amji` giAqxj~a cepax Cl}pax`cl) ]gima 8>>5/ G~axhjoa vgxaoa}} bc} haai mxacpa` c} ci ar~axglaipco}axugma ejx pba mjllqigpw) Gp ~xjug`a} mgpg{ai} ci` co}j }pq`aip} je Hjojfic Qiguax}gpw vgpb

exaa hxjc`hci` Vg,Eg cmma}} gi ~qhogm "jqp`jjx ci` gi`jjx' ~ocma} vgpbgi pba cxac je pba mgpwmaipxa je Hjojfic) Hamcq}a xa`qmgif pba gfgpco gug`a g} ci gl~jxpcip g}}qa/ Hjojfic }pxjifow}q~~jxp} ~xjkamp} pbcp cgl pj xa`qma pba alaxfaima je c pvj,pgaxa` a,mjllqigpw/ vbaxa

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GGG)=8) ^CXPGMG^CPGJI CP PBA LQIGMG^CO OAUAO GI GPCOW; PBA MC]A JE HJOJFIC

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 85=

aoampxjigm laci} mjqo` hamjla cijpbax }jqxma je lcxfgicog}cpgji ci` }jmgco gikq}pgmagi}pac` je hagif ci gi}pxqlaip je mqopqxco fxjvpb ci` alcimg~cpgji)

Ci gl~jxpcip xasqgxalaip ejx pba a,}jmgapw g} pba mbcima ejx auaxw mgpg{ai/ hjpb gi~xjea}}gjico ci` iji,~xjea}}gjico aiugxjilaip}/ pj ha choa pj q}a vah xa}jqxma}gipai}guaow ci` gi c mxgpgmco/ mxacpgua ci` ~xj`qmpgua vcw) Pba cgl g} pj mxacpa c ugxpqcoaiugxjilaip gi vbgmb wjq mci oacxi pba xqoa} ci` pj hqgo` c mjllqigpw vbaxa pba oac}par~axgaima` mci }bcxa j~~jxpqigpga} vgpb pba ljxa ar~axgaima`) Ejx pba}a xac}ji}/ pbaLqigmg~cogpw bc} }pcxpa` pj ar~axglaip vgpb a,~cxpgmg~cpgji ci` ljhgoa*vgxaoa}} exaamjiiampgji}/ vbgmb gl~xjua pba mbjgma} ejx pba ~jpaipgco q}ax}) Pbg} ~xjkamp vgoogl~oalaip ci` gl~xjua pba gipaxcmpgji} hapvaai mgpg{ai} ci` pba ~qhogm c`lgig}pxcpgji/ai}qxgif ac}w cmma}} pj c vg`a xcifa je ecmgogpga}/ ~cwgif cppaipgji pj ~xgucmw ~jogmga}) PbaG~axhjoa 8)> ~xjkamp/ ci ar~axglaipco ~ocpejxl coojvgif pba gl~oalaipcpgji je iavmjllqigmcpgji eojv} pbxjqfb pba q}a je 8)> pjjo} "Lw G~axhjoa ” vvv)mjlqia)hjojfic)gp* 

oclgcg~axhjoa' bc} uaxw xamaipow haai ocqimba`) Pba lcgi eacpqxa} je pba ~xjkamp cxa;gipaxcmpgugpw/ mq}pjlg}cpgji ci` j~ai }jqxma) G~axhjoa 8)> g} ci j~ai ~ocpejxl je }axugma}/lqopg,mbciiao ci` ac}w pj q}a) Auaxwjia mci mq}pjlg}a pba ocwjqp je pba ~jxpco/ mbjj}gifvbgmb mjipaip} pj ha `g}~ocwa`/ c``gif ogid} jx X]] eaa`})

Vbgmb pjjo}/ vbai ci` ejx vbjl:

Pba Lqigmg~cogpw je Hjojfic g} ar~ojgpgif c vg`a xcifa je pjjo} pj hqgo` iafjpgcpa`mji}ai}q} gi pba vg`ax mjllqigpw cxjqi` pba mbjgma} ~ociia` gi amg}gji,lcdgif ~xjma}}a})]axugma}/ }pxqmpqxa} ci` ~xjma`qxa} bcua pj ha cucgochoa pj mgpg{ai} hjpb gi pxc`gpgjico ci`giijucpgua vcw} gi jx`ax pj ej}pax c mji}pcip gcojfqa ci` ujgma} pbcp cxa ‟hcocima` gi ~jvax“)

Pba jhkampgua g} pj giujoua mgpg{ai} cp coo }pcfa} je pba `amg}gji,lcdgif ~xjma}} }j c} pj

}amqxa xaco gipaxa}p ci` mjllgplaip) Pba xg}d g} pj aifcfa mgpg{ai} pjj ocpa ci` pj mxacpa c}ai}a je lacigifoa}} ~cxpgmg~cpgji) Gi jx`ax pj faiaxcpa mji}ai}q} cxjqi` ~cxpgmg~cpgji~xjma}}a}/ pba egx}p }pa~ g} pj bcua moacx xqoa} chjqp pba xjoa je mgpg{ai} ci` c`lgig}pxcpjx}/cgl} ci` jqpmjla} je pba ~xjma}}a})

Pba Lqigmg~cogpw g} co}j mji`qmpgif }j,mcooa` ‟ochjxcpjxga} je ~cxpgmg~cpgji“ ji ucxgjq}pj~gm} ci` ~xjkamp}/ lcgiow aiugxjilaip ci` qxhci ~ociigif/ mcxxga` ji hjpb gi laapgif}*vjxdgif fxjq~} ci` ji ogia ~ocpejxl} pj `apaxlgia cp vbcp oauao ~aj~oa vg}b pj~cxpgmg~cpa) ]j ecx/ gp }aal} pbcp gp g} ljxa }qgpchoa ci` ac}gax pj lcicfa ejx ~cxpgmg~cpgji~xjma}}a} cp pba `g}pxgmp oauao) ^aj~oa eaao pba iaa` pj pcda mcxa je pbagx iagfbhjqxbjj`}/ci` pbaw bcua pba xgfbp }dgoo} ci` pba ar~axgaima pj pcod chjqp pbcp ci` co}j pbaw mjllgp

pbal}aoua} sqgpa ac}gow cp pbcp oauao) Pbg} faiaxcpa} c q}aeqo armbcifa je dijvoa`fa/ g`ac}ci` ~xj~j}co} vgpb pba c`lgig}pxcpgji)

C} pambijojfga} cxa aujougif ci` mbcifgif/ pba Mgpw je Hjojfic bc} mjipgiqjq}ow`auaoj~a` iav jiogia }axugma} ejx mgpg{ai}/ daa~gif q~,pj,`cpa vgpb pba iav j~~jxpqigpga}jeeaxa` hw pba `gfgpco mjiuaxfaima je GMP) Juax pba mjlgif wacx}/ pba lqopg,mbciiaomjllqigmcpgji }pxcpafw g} gipai`a` pj ~xjfxa}}guaow jeeax pba ~j}}ghgogpw ci` pba j~~jxpqigpwpj mjllqigmcpa ci` gipaxcmp vgpb mgpg{ai} cp ciw pgla ci` ciwvbaxa gi c mjl~oalaipcxw vcw/q}gif geeaxaip mbciiao} "co}j pba ‟pxc`gpgjico“ jia}' c``xa}}a` pj geeaxaip pcxfap}/ gi geeaxaipljlaip} ci` mjiparp}) Jia je pba ~xgjxgpga} je pba mjllqigmcpgji }pxcpafw g} pba ~xjljpgjije c iav ‟aoampxjigm mgpg{ai}bg~“ ejx coo/ gi jx`ax pj }~xac` giejxlcpgji ci` dijvoa`fa je pbaiav xgfbp} gi pba ugxpqco }~baxa ci` lcda ‟iapg{ai}“ cvcxa je pba ~jpaipgco je GMP/ c} vaoo c}}q~~jxp pbal gi pbagx gipaxcmpgji} vgpb ci` vgpbgi pba}a iav mbciiao})

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GGG)=8) ^CXPGMG^CPGJI CP PBA LQIGMG^CO OAUAO GI GPCOW; PBA MC]A JE HJOJFIC

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7850

Pba gi}pxqlaip} pj fap mgpg{ai} giujoua` lcw ucxw exjl pba mjooampgji je }gficpqxa} pj}pcxp ~j~qocx gigpgcpgua}/ sqa}pgjiicgxa}/ mjl~ocgip mbciiao} jx ecma,pj,ecma laapgif} pjaoampxjigm pjjo} je a,@aljmxcmw "iav}oappax}/ ~joo}/ ji ogia ejxql}') Pba lqopg,mbciiao ci`ljhgoa c~~xjcmb "}acloa}} mjllqigmcpgji' }aal} pj ha pba lj}p exqgpeqo ci` ac}w ejx pbamgpg{ai}*q}ax})

]pxaifpb} ci` vacdia}}a} je jiogia pjjo}

Pxc`gpgjico mbciiao} ejx ~cxpgmg~cpgji cxa pba }pgoo pba oac`gif gi}pxqlaip} ejx mgugmaifcfalaip pj`cw }gima gp g} ac}gax pj giujoua mgpg{ai}/ a}~amgcoow pbj}a ~aj~oa vbj mciijpjx `j ijp vcip pj cmma}} `gfgpco la`gc) Pba `gfgpco mqopqxa g} ijp }j vg`a}~xac`/ }j ~aj~oa~ocma fxacpax pxq}p gi ‟ogua“ ecma,pj,ecma auaip}/ auai ge gp g} uaxw `geegmqop pj aimjqxcfa~aj~oa pj `aujpa pbagx pgla pj ~cxpgmg~cpgif) Bjvauax/ `gfgpco mjllqigmcpgji} la`gc mjqo`ha iav aichogif ecmpjx} ejx vg`ax ~cxpgmg~cpgua ~jogmw,lcdgif ~xjma}}a}/ }gima pbaw lcdagp ac}gax "gi paxl} je pgla/ }~cma/ ~ocma/ }appgif' ejx ~aj~oa pj ~cxpgmg~cpa/ pbq} vg`aigif pbaxcifa je ~j}}ghgogpga} ejx ~cxpgmg~cpgji "lqopg,mbciiao gipaxcmpgji} ci` ~ocpejxl}' ci`

cppxcmpgif iav pcxfap ~j~qocpgji} "wjqif ~aj~oa/ ejx arcl~oa')

Hc}a` ji jqx ar~axgaima/ pba lcgi vacd ~jgip} pj ha pcmdoa` cxa;

F Giujoualaip gi a,~cxpgmg~cpgji ji pba ~jogpgmco }g`a)

F Mjllgplaip hw c`lgig}pxcpjx} cp auaxw oauao je fjuaxilaip/ jeegma ci` ecmgogpw)

F ]q}pcgichgogpw lj`ao} ejx a,fjuaxicima ci` a,`aljmxcmw }axugma})

F Iav }dgoo} ci` ~xjegoa} vgpbgi pba c`lgig}pxcpgji)

F Ljxa aeejxp} pj }gl~ogew ocifqcfa ci` aoglgicpa ‟kcxfji“)

F Fai`ax g}}qa} pcdai gipj cmmjqip)

Pba lcgi }pxaifpb} ji vbgmb pj hqgo` cxa;

F La`gcpgji*lj`axcpgji hw ~xjea}}gjico})

F Cucgochgogpw je coo pba `jmqlaip} ci` giejxlcpgji xaocpa` pj pj~gm} qi`ax `g}mq}}gji)

F Giujoualaip je coo dgi`} je ojmco ‟}jmgco cmpjx}“ ci` }pcdabjo`ax})

F Iav mjllqigmcpgji ci` ~xj`qmpgji lj`ao} ejx GMP c~~ogmcpgji} gi mjoochjxcpgji vgpbvjlai‗} c}}jmgcpgji} "a)f) ji ocifqcfa/ lj`ao} ci` fai`ax g}}qa}')

F ^jogmga} ci` cmpgji} gi ecujqx je ‟a,mgpg{ai}bg~ gimoq}gji“ je iav mgpg{ai}"a)f) gllgfxcip}' ci` pbagx mjllqigpga})

F Iapvjxd je exaa cmma}} ~jgip} "vgpb ji,}gpa c}}g}pcima' ejx g}choa` ~aj~oa)

F

Exaa vgxaoa}} cmma}} ci` mjiiampgji} gi ~qhogm ~ocma} "gi`jjx ci` jqp`jjx')F J~ai }jqxma ci` j~ai mjipaip}*ejxlcp} c~~xjcmb)

Juaxmjlgif gipaxico ci` arpaxico hcxxgax}

Pba Mgpw je Hjojfic cgl} cp ~xjljpgif pba xaco ~cxpgmg~cpgji je pbj}a }jmgco fxjq~} cpxg}d je armoq}gji/ gl~xjugif pbagx sqcogpw je ogea ci` bao~gif pbal pj juaxmjla auaxw dgi`je hcxxgax) Gi ~cxpgmqocx xaocpa` pj;

F @g}chgogpw; ]~amgco lac}qxa} c`j~pa` pj }q~~jxp ~aj~oa vgpb }~amgegm `g}chgogpga}"}ai}jxw/ ljpjx jx mjfigpgua gl~cgxlaip}' q}gif pba bqlci ci` pambijojfgmco xa}jqxma}ha}p }qgpa` pj pba ~bw}gmco mjiparp gi vbgmb pba}a mgpg{ai} ogua ci` xaocpa }jmgcoow) Gi

Hjojfic/ ejx arcl~oa/ va bcua }ap q~ }~amgegm ~qhogm cmma}} ~jgip} pj Gipaxiap ejx`g}choa` ~aj~oa ci` va ~cw cppaipgji pj pba cmma}}ghgogpw ci` q}chgogpw mxgpaxgc ci` xqoa}gi gl~oalaipgif a,}axugma} ci` pba G~axhjoa vah}gpa)

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GGG)=8) ^CXPGMG^CPGJI CP PBA LQIGMG^CO OAUAO GI GPCOW; PBA MC]A JE HJOJFIC

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 851

F ]jmgco fc~; ^xjfxclla} arg}p ejx ~aj~oa cp xg}d je }jmgco armoq}gji) Gi ~cxpgmqocx g}pxgmp}/}q~~jxp ci` bao~ vgpb ~jogmga} ci` }axugma} cxa ~xjug`a` pj uqoiaxchoa ~j~qocpgji}/ ejxarcl~oa/ gllgfxcip} ci` ao`axow ~aj~oa)

F Fai`ax `gug`a; Giijucpgua ~xjkamp} cxa ej}paxa` gi mj,j~axcpgji vgpb pba iapvjxd je fai`ax c}}jmgcpgji} pj `auaoj~ iav mjllqigmcpgji ci` ~xj`qmpgji lj`ao} xaeoampgifocifqcfa/ lj`ao}*ejxlcp} ci` fai`ax g}}qa}) ]gima 3771/ pba G~axhjoa Mgugm Iapvjxdcmpgugpga} ci` }axugma} bcua ~ocwa` c daw xjoa gi al~jvaxgif vjlai gi cmma}}gif ci`q}gif GMP}) @qa pj pbg} ‟~qhogm“ aifcfalaip gi Hjojfic/ pba ‟fai`ax gug`a“ g} oa}} }pxjifpbci gi jpbax ~cxp} je Gpcow) Gi ecmp/ 1>! je pba q}ax} je pba ~qhogm Gipaxiap ~jgip} }ap q~hw pba Lqigmg~cogpw cxa vjlai/ ci` iacxow 0>! je pba ‟iapg{ai}“ cxa vjlai/ pjj) Ijv/va cxa vjxdgif ji c ~xjkamp "pjfapbax vgpb pba Algogc Xjlcfic Xafgji ci` pba ]axuax@jiic }axugma,vvv)vjlai)gp' ejmq}a` ji a,}axugma} ci` fai`ax g}}qa}/ gi ~cxpgmqocxpba ocifqcfa ci` }alcipgm} q}a` gi Gipaxiap)

F Dijvoa`fa; Giejxlgif mgpg{ai} chjqp `amg}gji ~xjma}}a} gi c bgfbow qi`ax}pci`choa vcw)

Cvcxaia}},xcg}gif cmpgugpga}/ giejxlcpgji ci` mjllqigmcpgji ‟ogpaxcmw“ cmpgugpga} bcuapj ha eqxpbax `auaoj~a` pj ecmgogpcpa ~cxpgmg~cpgji ci` gimoq}gji) @a}~gpa aeejxp} pj hxacd`jvi `gfgpco hcxxgax}/ ci` auai gi c qiguax}gpw pjvi }qmb c} Hjojfic pbcp vc} c ~gjiaaxgi ~xjljpgif GMP ejx mgpg{ai/ ~cxp} je pba ~j~qocpgji cxa cp xg}d je hagif mqp jee exjla,~cxpgmg~cpgji ~xjma}}a} "`qa pj cfa/ fai`ax/ }jmgco,amjijlgm }gpqcpgji/ apm)')

F @gfgpco `gug`a; C lqopg,mbciiao c~~xjcmb pj ~xjljpa ljhgoa ci` qhgsqgpjq}mjllqigmcpgji vjqo` aibcima a,Gimoq}gji/ coojvgif mgpg{ai} cmma}} pj }axugma} ci`c~~ogmcpgji} ciwpgla*ciwvbaxa exjl pba lj}p }qgpchoa `augma) Gp g} mxqmgco pj xacmb ci`giujoua coo mgpg{ai} vgpb ljxa pcxfapa` cmpgji} je a,ogpaxcmw ci` pxcgigif)

Pba ~jgip} chjua cxa coo gi cmmjx`cima vgpb pba Lci`cpa ^xjfxclla je pba

C`lgig}pxcpgji ci` pba Mbcxpax je Aqxj~aci a,Xgfbp} je mgpg{ai} gi pba Giejxlcpgji ci`Dijvoa`fa ]jmgapw) Pbg} Lci`cpa ^xjfxclla giujoua} pba Lqigmg~cogpw gi ~cxpiax}bg~vgpb ojmco }pcdabjo`ax}/ pcdgif ~cxp gipaxicpgjico iapvjxd}) @xcvgif q~ji pba oa}}ji}oacxip exjl }gfigegmcip ar~axgaima gi gl~oalaipgif/ `a~ojwgif ci` aucoqcpgif }axugma}/c~~ogmcpgji} ci` ~xjma}}a} ejx gimoq}gji*a,gimoq}gji/ va bcua amg`a` pj hc}a jqx cmpgugpga}ji pba}a lcgi a,xgfbp};

F Xgfbp} pj cmma}} pj pambijojfgmco asqg~laip ci` iapvjxd} "co}j hxjc`hci`'/ asqcoj~~jxpqigpga}/ ~xgucmw ci` ~ax}jico `cpc ~xjpampgji)

F Xgfbp} pj a`qmcpgji ci` pxcgigif/ ~xjug`gif acmb mgpg{ai vgpb pba mjipaip ci` dijvoa`fa}ba*ba xacoow iaa`})

F Giejxlcpgji xgfbp}/ pbxjqfb q}ax,exgai`ow/ bgfb qi`ax}pci`choa/ mjl~oapa/ bgfb sqcogpwci` q~,pj,`cpa ~qhogm giejxlcpgji)

F Xgfbp} pj ~cxpgmg~cpgji/ xagiejxmgif pba eqi`claipco xgfbp} je mgpg{ai} ci` ai}qxgif c~qhogm c`lgig}pxcpgji pbcp g} cmpguaow aifcfa`)

^aj~oa vgoo ~cxpgmg~cpa jiow ge pba mjllgplaip je fjuaxilaip} g} xaco ci` }gimaxa)Pbaxa g} c iaa` pj ~xjljpa c mqopqxa je ~cxpgmg~cpgji ji pba ~jogpgmco }g`a ci` cicmma~pcima je aifcfalaip hw c`lgig}pxcpjx} cp auaxw oauao je fjuaxilaip) Hqp pba mqopqxcojh}pcmoa} pj ~cxpgmg~cpgji oga ji mgpg{ai}‗ }g`a pjj ci` pbaw vgoo ha juaxmjla jiow pbxjqfbogpaxcmw cmpgji} ci` ~jogmga} pj }q~~jxp cmpgua mgpg{ai}bg~) Auai ge cp pba ojmco oauao gp g} ” pj

c maxpcgi arpaip ” ac}gax pj xacmb mgpg{ai} ci` egi` }qgpchoa aiugxjilaip} ci` }joqpgji} pjecmgogpcpa gimoq}gji ~xjma}}a}/ armoq}gji mjqo` xalcgi c xaco mji`gpgji ejx ~cxp} je ~j~qocpgji hqp mjqo` co}j ha c dgi` je ‟mji}mgjq} mbjgma“)

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GGG)=8) ^CXPGMG^CPGJI CP PBA LQIGMG^CO OAUAO GI GPCOW; PBA MC]A JE HJOJFIC

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7855

Ge coo ao}a ecgo}/ pbaxa g} c iaa` pj xapbgid pba ~xjma}} fojhcoow/ egx}p je coo bacxgif pbaujgma} je coo pbj}a vbj vgoo ha ceeampa` hw pba ~jogmw) Aeejxp} pj ~xjljpa gimoq}gji gi`amg}gji lcdgif mci haiaegp exjl pba giujoualaip je coo dgi`} je cmpjx}/ auai ge pbaw cxa‟jqp}g`ax}“ }gima pbaw lcw hxgif giijucpgua }joqpgji} ci` ~jgip} je ugav)

Pjvcx`} Vah 8)> ejx ojmco fjuaxilaip C} laipgjia` chjua/ Vah 8)> ~ocpejxl} pbcp coojv hjppjl,q~/ }jmgco, ci` q}ax,

faiaxcpa` mjipaip/ mjqo` bao~ pj ~xjljpa ~cxpgmg~cpgji/ gimoq}gji ci` }ai}a je haojifgifpj pba mjllqigpw) C} c Lqigmg~cogpw/ va cxa vjxdgif ” pjfapbax vgpb pba Algogc,XjlcficXafgji ci` jpbax mgpga} je pba xafgjico paxxgpjxw ” ji c ~xjkamp je c iav lj`ao ejx cigi}pgpqpgjico ~jxpco "paxxgpjxgco') Va vgoo pa}p pba pambijojfgmco ci` jxfcig}cpgjico c}~amp}xaocpa` pj ~xj`qmpgji/ a`gpjxgco ci` mjllqigmcpgji} lapbj`}*~xjma}}a}) Pbg} vgoo ha`auaoj~a` ci` }bcxa` cljif}p pba ~cxpiax}/ pbxjqfb pba c~~ogmcpgji je ~cxpgmg~cpjxw ci`}jmgco vah pjjo} pbcp bgfbogfbp ci` fgua gl~jxpcima gi ~cxpgmqocx pj;

F Hjppjl,q~ c}~amp} gi pba ~xj`qmpgji je }bcxa` mjipaip)

F ^cxpgmg~cpgji ci` gimoq}gji je }jmgco mxacpgugpw ci` mc~gpco)

F Mbcifa gi pba lapbj` je gipaxcmpgji vgpb mgpg{ai}/ }j c} pj fcpbax dijvoa`fa ci` }dgoo}ji pba vah ~jxpco ci` ~qp pbal hcmd gipj mgxmqocpgji gi ci jxfcig}a` vcw)

Pba iav ~cxpgmg~cpjxw ci` }jmgco ~jxpco lj`ao va gipai` pj ~gojp vgoo bcua }auaxco`g}pgimpgua mbcxcmpaxg}pgm}) Gp vgoo ha;

F ^cxpgmg~cpjxw; Cmpgua q}ax} vbj aixgmb pba mjooampgua dijvoa`fa pbxjqfb gipaxcmpgji vgpbacmb jpbax ci` vgpb pba c`lgig}pxcpgji)

F ^ax}jicog}a`; Ijp jiow `g}pxghqpgji je giejxlcpgji ci` }axugma} c} ~xa`aegia` hw pbaa`gpjxgco exclavjxd hqp co}j eoarghoa mji}qopcpgji lapbj`} hc}a` ji pba q}ax‗}c`c~pchgogpw pj pba xasqgxalaip} je pba ucxgjq} pcxfap fxjq~}) Pba}a gimoq`a~xjea}}gjico}/ mgpg{ai}/ hq}gia}}a} ci` }gl~oa xac`ax} jx icugfcpjx}) Pbg} pjj pcda} ~ocmagi c ~cxpgmg~cpjxw mjiparp `aegia` hw gipaxcmpgji vgpb pba q}ax})

F Gimoq}gua; Ijp kq}p jia ocifqcfa g} mji}g`axa` hqp co}j pba ocifqcfa} "ci` }~amgegm*}ampjxhc}a` ocifqcfa}' je pba q}ax}/ vbj hamjla mj,~xj`qmax}) Gi ecmp/ ijp jiow c eav lckjxocifqcfa}/ hqp lciw ocifqcfa} pbcp ‟ogua“ gi qxhci mjllqigpga}/ vgoo ha pcdai gipjcmmjqip)

]j/ pba giijucpgji je G~axhjoa 8)> gl~oga} c mjl~oar }bgep exjl c pxc`gpgjico/`g}pxghqpgua/ ljxa hxjc`mc}pgif }pxqmpqxa pj c }jmgco }bcxgif je mjipaip} pjj "vgdg/ hojf}/

q}ax faiaxcpa` mjipaip}/ apm)') Pbg} mbcifa xasqgxa} c fojhco xapbgidgif chjqp pba xjoa ci`pba q}a je pba ~qhogm c`lgig}pxcpgji vah}gpa} ci` mjllqigmcpgji lj`ao} gi faiaxco"a`gpjxgco excla/ ~xjea}}gjico ~xjegoa}/ hcmd,jeegma jxfcig}cpgji/ apm)')

Pba }~gxgp je j~ai ci` ~cxpgmg~cpgua mjllqigpga} "}qmb c} mxacpgua mjllji} ci` j~ai}jqxma jia}' mci ha c~~oga` pj mgugm iapvjxd}/ j~aigif c mbcooaifgif ~bc}a je pbagxaujoqpgji/ }gima pba xgfbp} pj cmma}} cxa ~xjfxa}}guaow mbcifgif gipj xgfbp} pj ~cxpgmg~cpgjici` mj,~xj`qmpgji) Iav }~cma} je `gcojfqa/ armbcifa ci` gipaxcmpgji vgoo ha ar~axglaipa`pj mxacpa ci` ~xjljpa iav ejxl} je bjxg{jipco/ lqopg,ocpaxco ci` ~jowmaipxgm gipaxcmpgjicljif mgpg{ai}/ ~qhogm c`lgig}pxcpgji} ci` fxjq~} je gipaxa}p}) C daw }qmma}} ecmpjx g} co}jgipax,gi}pgpqpgjico/ lqopg,oauao mj,j~axcpgji "cp xafgjico/ icpgjico ci` gipaxicpgjico oauao'/

gi jx`ax pj cmbgaua xa}jqxma aeeampguaia}}/ faiaxcpa }wiaxfga}/ ci` }pci`cx`g}a c~~xjcmba}ci` ocifqcfa})

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

856

^CXP GGG 

Mbc~pax ==

^aj~oa‗} ^cxpgmg~cpgji gi Djxac;Ejxlcogpw jx Xacogpw:

hw^xjea}}jx Kjif,@ca Ogl/ Hjcx` Lalhax ^aj~oa‗} ]jog`cxgpw

Ejx ^cxpgmg~cpjxw @aljmxcmw "^]^@'/ Djxac

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GGG)==) ^AJ^OA‗] CXPGMG^CPGJI GI DJXAC; EJXLCOGPW JX XACOGPW:

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7852

‟Pba Xa~qhogm je Djxac }bcoo ha c `aljmxcpgm xa~qhogm) Pba }juaxagfipw je pba Xa~qhogm

je Djxac }bcoo xa}g`a gi pba ~aj~oa/ ci` coo }pcpa cqpbjxgpw }bcoo alcicpa

 exjl pba ~aj~oa)“ ” Cxpgmoa 3/ 3702 Mji}pgpqpgji je pba Xa~qhogm je Djxac

Gipxj`qmpgji

^qhogm ~cxpgmg~cpgji gi pba ~jogmw,lcdgif jx gl~oalaipcpgji ~xjma}} g} hjpbxac}jichoa ci` a}}aipgco gi pba ogfbp je pba mji}pgpqpgjico mjima~p mgpa` chjua) Gi xamaipwacx}/ ucxgjq} oafco }w}pal} bcua haai gipxj`qma` pj ai}qxa ~aj~oa‗} ~cxpgmg~cpgji gi

Djxac)Bjvauax/ lj}p ~qhogm ~cxpgmg~cpgji }w}pal} gi Djxac cxa `a}gfia` pj oafgpglcpa lciw

fjuaxilaipco ~jogmga} pbcp bcua coxac`w haai a}pchog}ba`/ xcpbax pbci pj lcda ~aj~oa‗}~cxpgmg~cpgji ac}gax gi pba ~jogmw,lcdgif jx gl~oalaipcpgji ~xjma}}) Gi pbg} xafcx`/ gp g}mxqmgco pj egi` c vcw pj ecmgogpcpa ljxa cmpgua ci` aeeampgua ~aj~oa‗} ~cxpgmg~cpgji gi pba~jogmw,lcdgif jx gl~oalaipcpgji ~xjma}} gi Djxac)

Pbg} mjipxghqpgji hxgaeow xaugav} }jla aoalaip} je pba oafco exclavjxd vbgmb ej}pax}pxci}~cxaimw ci` ~aj~oa‗} ~cxpgmg~cpgji) Gp co}j xcg}a} }jla g}}qa} ejx eqpqxa cfai`c} ci`~xjug`a} }jla }qffa}pgji} ejx pba aibcimalaip je pxci}~cxaimw gi pba mji`qmp je ~qhogmceecgx} ci` ejx pba gimxac}a je ~aj~oa‗} ~cxpgmg~cpgji gi pba ~jogmw,lcdgif ci`

gl~oalaipcpgji ~xjma}})

Djxac‗} ~cxpgmg~cpgji exclavjxd

Pba Exaa`jl je Giejxlcpgji Cmp/ pba Xa}g`aip}‗ Xamcoo Cmp/ pba Xa}g`aip}‗ ]qgp Cmp ci`pba ^cxpgmg~cpjxw Hq`fapgif ]w}pal cxa cljif pba lcgi ocv} ci` ~xcmpgma} qi`ax~giigif~qhogm ~cxpgmg~cpgji gi Djxac)

F Pba Exaa`jl je Giejxlcpgji Cmp je Kciqcxw 3772 xasqgxa} pbcp pba c`lgig}pxcpguagi}pgpqpgji}/ ojmco fjuaxilaip}/ ci` pba ogda/ }bjqo` j~aiow `g}moj}a pbagx giejxlcpgjici` cxmbgua} pj pba ~qhogm) Cmmjx`gif pj pba 8>>5 Ciiqco Xa~jxp ji Giejxlcpgji

@g}moj}qxa/ c pjpco je 31> 128 gpal} je giejxlcpgji vaxa xasqa}pa` je vbgmb 3>5 08="6>)1!' vaxa g}moj}a`)

F Pba Xa}g`aip}‗ Xamcoo Cmp je Lcw 8>>6 coojv} pba ~qhogm pj mocgl c xamcoo ujpa vbai ojmcojeegmgco}/ lcwjx}/ ~xjugimgco fjuaxijx}/ jx ojmco c}}alhowlai lcda qiocveqo `amg}gji}jx vbai pbaw cxa mjxxq~p) Pba xa}qop} je pba ujpa `apaxlgia vbapbax pbaw vgoo haar~aooa` exjl ~qhogm jeegma jx ijp) Pba Xa}g`aip}‗ Xamcoo Cmp pjjd aeeamp gi Kqow 8>>6 ci`pba egx}p xamcoo ujpa vc} mji`qmpa` gi @amalhax 8>>6/ gi Bcicl Mgpw/ Fwqif,fg ^xjugima)Pbg} ujpa oa` pj pvj ojmco c}}alhowlai hagif xamcooa`)

F Pba Xa}g`aip}‗ ]qgp Cmp je Kciqcxw 8>>5 co}j coojv} ojmco xa}g`aip} pj mbamd ciw gooafcohq`fap aramqpgji je pbagx ojmco fjuaxilaip}) Gp g} hc}a` ji ~qhogm gipaxa}p ogpgfcpgji ci`

pbq} c`lgp} ojmco xa}g`aip} c} ~ocgipgee}) Ojmco xa}g`aip} cxa choa pj `aco vgpb gooafco mgugm

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GGG)==) ^AJ OA‗] ^CXPGMG^CPGJI GI DJXAC; EJXLCOGPW JX XACOGPW:

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 857

ceecgx} gi mjqxp/ xafcx`oa}} je vbapbax pbagx gi`gug`qco xgfbp} ci` gipaxa}p} bcua haaigiexgifa`) Gi pbg} vcw/ ojmco xa}g`aip} mci ~xjpamp pba mjllji gipaxa}p} je pbamjllqigpw exjl ojmco fjuaxilaip})

F Pba ^cxpgmg~cpjxw Hq`fapgif ]w}pal ai}qxa} ~qhogm ~cxpgmg~cpgji gi pba hq`fap~xa~cxcpgji ~xjma}} je ojmco fjuaxilaip) Gp coojv} ojmco xa}g`aip} pj araxmg}a pba xgfbp pj~cxpgmg~cpa gi ojmco hq`fap ~ociigif/ vbgmb vc} jima pba armoq}gua ~xa}axua je ojmcofjuaxilaip}) Gi 8>>0/ pba Ijxpbaxi @g}pxgmp "Hqd,fq' je Fvcifkq Lapxj~jogpci Mgpwmcxxga` jqp pba egx}p mc}a je ^cxpgmg~cpjxw Hq`fapgif gi Djxac "}aa ^cxp GG ejx c `apcgoa`mc}a }pq`w') Pj cpa/ chjqp 0> ojmco fjuaxilaip} bcua c`j~pa` pbg} }w}pal)

Eqpqxa cfai`c}

Copbjqfb }jla gi}pgpqpgjico mbcifa} bcua haai gipxj`qma`/ gp mci `aegigpaow ha }cg`pbcp pba ~xaxasqg}gpa} ejx hjpb ~cxpgmg~cpgji ci` pxci}~cxaimw cxa }pgoo ecx pjj mjl~ogmcpa`ci` }pxgmp) Gp g} co}j pxqa pbcp ~aj~oa‗} ~cxpgmg~cpgji bc} pai`a` pj ai` q~ ljxa c} cejxlcogpw pbci c xacogpw) Gp g}/ pbq}/ iama}}cxw ijp jiow pj c`j~p iav gi}pgpqpgjicocxxcifalaip} hqp co}j pj mjl~oalaip ci` xagiejxma pba mqxxaip }w}pal}) Pba }w}pal} pjha lai`a` jx pj ha iavow c`j~pa` cxa c} ejoojv};

3) ]pxaifpbaigif Exaa`jl je Giejxlcpgji gi ~xcmpgma

Pba 3772 Exaa`jl je Giejxlcpgji Cmp gi Djxac bc} fxacpow aibcima` pba pxci}~cxaimwje pba ~jogmw,lcdgif ~xjma}}) Gi }~gpa je gp} xalcxdchoa }qmma}}/ lqmb gl~jxpcip ci`mxgpgmco giejxlcpgji bc} wap pj ha `g}moj}a`) Pbg} bgi`ax} pxci}~cxaip ~jogmw,lcdgif~xjma}}a}) Pba ocmd je giejxlcpgji ji pba ~jogmw,lcdgif ~xjma}} a}~amgcoow pbvcxp}~aj~oa‗} ~cxpgmg~cpgji) Pba }mj~a je moj}a` ci` }amxap giejxlcpgji }bjqo` ha mqxpcgoa`/ ci`pba Cmp‗} ucfqa ~xjug}gji} ji pbg} mxqmgco c}~amp }bjqo` ha xaugava`)

8) C`j~pgji je c Pcr~cwax‗} Ocv}qgp ci` Icpgjico ^cxpgmg~cpjxw Hq`fapgif

Gp g} ar~ampa` pbcp c Pcr~cwax‗} Ocv}qgp vjqo` daa~ gi mbamd ciw qiocveqo hq`faparamqpgji je pba maipxco fjuaxilaip) C} laipgjia` haejxa/ gp g} co}j hc}a` q~ji ~qhogmgipaxa}p ogpgfcpgji pbcp cmdijvoa`fa} pba xgfbp je pcr~cwax} pj cmp c} ~ocgipgee} ejx pba~xjpampgji je pba ~qhogm gipaxa}p) Gi c``gpgji/ ^cxpgmg~cpjxw Hq`fapgif bc} }j ecx haai~xcmpgma` jiow cp pba ojmco oauao) Gp }bjqo` ha arpai`a` pj daa~ gi mbamd ciw vc}pa ci`gooafco hq`fap aramqpgji je pba maipxco fjuaxilaip) Egicoow/ pba mji`gpgji} ejx pbaXa}g`aip}‗ ]qgp lq}p ha ogfbpaia` gi jx`ax pj ai}qxa ljxa ~cxpgmg~cpgji je ojmco xa}g`aip})

=) C`j~pgji je c Icpgjico Xamcoo Cmp Gp g} ijv ~j}}ghoa pj xamcoo ojmco c}}alhowlai/ lcwjx}/ ci` pba ~xjugimgco fjuaxijx} gi

Djxac hc}a` q~ji pba 8>>6 Xa}g`aip}‗ Xamcoo Cmp) Hqp pba ~j}}ghgogpw je gigpgcpgif c xamcoocfcgi}p pba lalhax} je pba icpgjico c}}alhow bc} ijp wap haai aicmpa`) C Icpgjico XamcooCmp vjqo` ha ci c``gpgjico `aljmxcpgm lac}qxa pbcp vjqo` ~cxpgcoow c``xa}} pbagl~axeampgji} je xa~xa}aipcpgua `aljmxcmw) Gp g} mxqmgco pj c`j~p pba Cmp/ ijp jiow pj ar~ci`~aj~oa‗} ~cxpgmg~cpgji hqp pj mbamd mjxxq~pgji ci` qiocveqo `amg}gji,lcdgif hw IcpgjicoC}}alhow lalhax})

Mjimoq}gji

Gi Djxac/ }auaxco oafco aoalaip} bcua haai gipxj`qma` pj ai}qxa ~aj~oa‗} ~cxpgmg~cpgjici` pj gl~xjua pba pxci}~cxaimw je pba ~jogmw,lcdgif ci` gl~oalaipcpgji ~xjma}})Bjvauax/ gi xacogpw/ pba }w}pal} pai` pj ha}pjv oafgpglcmw q~ji fjuaxilaipco ~jogmga} pbcp

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GGG)==) ^AJ^OA‗] CXPGMG^CPGJI GI DJXAC; EJXLCOGPW JX XACOGPW:

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>786>

bcua coxac`w haai ejxlqocpa`/ xcpbax pbci pj ai}qxa aeeampgua ~qhogm ~cxpgmg~cpgji gi pba~jogmw ~xjma}}) Gp g} moacxow lacigifoa}} pj }jogmgp ~qhogm gi~qp cepax pba hqxacqmxcp} ci` pbalalhax} je pba Icpgjico C}}alhow bcua }appoa` coo pba gl~jxpcip `amg}gji}) Pba lj}pmxgpgmco mbcooaifa g} pj mbcifa pba cppgpq`a je pba cqpbjxgpga} gi mbcxfa je pba ~jogmw,lcdgif~xjma}})

Gi Djxac/ pba c`j~pgji je mjl~oalaipcxw ~xjfxclla} g} fxacpow iaa`a` gi jx`ax pjfgua fxacpax }qh}pcima pj ~aj~oa‗} ~cxpgmg~cpgji gi pba ~jogmw ~xjma}}) Pba }qh}pcipgco~cxpgmg~cpgji je pba ~aj~oa lq}p ha fqcxcipaa` pbxjqfb pba gipxj`qmpgji je `gxamp`aljmxcpgm lac}qxa} }qmb c} pbj}a gi`gmcpa` chjua)

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

863

^CXPGGG

Vbgmb: Armbcifgif Ar~axgaima ci` ^ax}~ampgua}

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

86=

^CXP GGG 

Mbc~pax =0

Hqgo`gif Mgpg{ai,maipxa` ^jogmga}ci` ]axugma}; C Fojhco ]ic~}bjp 

hw@gxampjxcpa ejx ^qhogm Fjuaxicima ci` Paxxgpjxgco @auaoj~laip/ JAM@

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GGG)=0) HQGO@GIF MGPG[AI,MAIPXA@ JOGMGA] CI@ ]AXUGMA]; C FOJHCO ]IC^]BJP

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7860

Mqxxaip }pcpa je ~ocw

J~aiia}} gi `amg}gji lcdgif g} ijv c `amocxa` fjco ejx fjuaxilaip} gi lciwmjqipxga} ci` ~qhogm cmma}} pj giejxlcpgji g} vaoo a}pchog}ba` gi JAM@ mjqipxga} ci`hawji`) Fjuaxilaip} gimxac}gifow xamjfig}a pbcp pj laap pba mbcooaifa} je pba83}p maipqxw cmma}} pj giejxlcpgji ji gp} jvi g} gi}qeegmgaip ci` pbcp mgpg{ai} iaa` pj hacmpguaow aifcfa` gi `auaoj~gif ci` `aoguaxgif ~qhogm ~jogmga} ci` }axugma})

Pj ar~ojxa bjv ha}p pj hqgo` mgpg{ai,maipxa` ~jogmga} ci` }axugma}/ juax 2> ~qhogmaifcfalaip fjuaxilaip ci` mgugo }jmgapw ~xcmpgpgjiax} exjl 83 JAM@ mjqipxga} ci`

38 JAM@ iji,lalhax mjqipxga}/ pjfapbax vgpb xa~xa}aipcpgua} je pba Aqxj~aciMjllg}}gji ci` Vjxo` Hcid/ lap gi Okqhokcic exjl 85,86 Kqia 8>>2) Pbg} GipaxicpgjicoVjxd}bj~ ji ‟Hqgo`gif Mgpg{ai Maipxa` ^jogmga} ci` ]axugma}“ vc} mj,jxfcig}a` hw pbaJAM@3 ci` pba Fjuaxilaip je pba Xa~qhogm je ]ojuaigc vgpb pba }q~~jxp je pba Vjxo`Hcid‗} Mjllqigmcpgji ejx Fjuaxicima ci` Cmmjqipchgogpw ^xjfxcl "MjllFC^'/ @AMGL/pba Aqxj~aci Mgpg{ai C`ug}jxw ]axugma "AMC]' ci` Giujoua)8

Haiaegp} je ~qhogm aifcfalaip cxa xamjfig}a`‥

Pbaxa vc} c mji}ai}q} pbcp pbaxa cxa lciw haiaegp} ejx fjuaxilaip} gi giujougifmgpg{ai} gi pba `a}gfi ci` `aoguaxw je ~jogmga} ci` }axugma} ci` pbcp ~qhogm aifcfalaip g} c

daw aoalaip je `aljmxcpgm fjuaxicima)

@x) Fxafjx Ugxcip/ Lgig}pax je ^qhogm C`lgig}pxcpgji/ Fjuaxilaip je ]ojuaigc/ }cg` gibg} j~aigif }~aamb pbcp mgpg{ai mji}qopcpgji ‟g} uaxw ~xcmpgmco ejx fjuaxilaip) Lqmb je pbagiejxlcpgji g} bg``ai exjl ~jogpgmgci} ” ge wjq vcip pj ha vaoo giejxla` wjq bcua pj c}dpbj}a giujoua`) Gp bao~} la }aa pba ~j}}ghoa mjieogmp} ci` coojv} la pj mbcifa jx lj`gewpba ~xj~j}co hqp co}j pj bcua happax cxfqlaip})“ Jpbax} al~bc}g}a` pbcp aifcfalaip g} cdaw aoalaip je `aljmxcmw ci` cmmjqipchgogpw ci` g} a}}aipgco pj hqgo` pxq}p hapvaaimgpg{ai} ci` fjuaxilaip} pbcp bc} haai }pac`gow `amogigif gi lj`axi `aljmxcmga})

^cxpgmg~cip} cxfqa` pbcp aifcfalaip vgpb mgpg{ai} bao~} `aoguax ljxa aeegmgaip ci`

aeeampgua }axugma} hw ~xauaipgif vc}paeqo jx gic~~xj~xgcpa ~jogmw ci` }axugma `aoguaxw pbcplcw bcua pj ha xa,`jia) Gi pba mc}a je mjl~oar ~jogmw g}}qa} "}qmb c} hgjpambijojfw'/mji}qopcpgji lcw ~xauaip ~qhogm bw}paxgc pbcp pbai bc} pj ha mjqipaxa`) Arcl~oa} vaxafguai je bjv mgpg{ai} mci bao~ `xgua }axugma giijucpgji/ vbgmb g} a}}aipgco gi pba mjiparp je `jgif ljxa vgpb `vgi`ogif xa}jqxma} jx xa}~ji`gif pj xg}gif ar~ampcpgji} ci` fxjvgifiaa`} qa pj `aljfxc~bgm mbcifa})

‥ hqp ~xcmpgma ocf} habgi` mjllgplaip 

]j pbaxa cxa lciw mjl~aoogif xac}ji} ejx fjuaxilaip} pj aifcfa mgpg{ai}) Bjvauax/ ge pba mc}a g} }j }pxjif vbw `ja} ~xcmpgma }aal pj ha ocffgif habgi` mjllgplaip: Maxpcgiow

lciw arcl~oa} je fjj` ~xcmpgma vaxa ~xa}aipa`/ hqp pbaxa vc} co}j c }ai}a pbcp `amocxa`

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GGG)=0) HQGO@GIF MGPG[AI,MAIPXA@ JOGMGA] CI@ ]AXUGMA]; C FOJHCO ]IC^]BJP

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 861

~qhogm mjllgplaip vc} ijp iama}}cxgow pxci}ocpgif gipj jifjgif ci` }q}pcgichoa mbcifagi `cw,pj,`cw fjuaxicima ci` }axugma ~xcmpgma) C iqlhax je jh}pcmoa} vaxa bgfbogfbpa`;

F Ljugif hawji` ‟og~ }axugma“ jx `amocxcpgji} je gipaip pj cmpqco gl~oalaipcpgji)

F G`aipgewgif oafgpglcpa }pxqmpqxco jx jxfcig}cpgjico jh}pcmoa} ci` ‟}pgmdgif ~jgip}“

"a)f) jxfcig}cpgjico cmmjqipchgogpw/ `aljmxcpgm xa~xa}aipcpgji/ c`lgig}pxcpgua mqopqxa')F Ar~ampgif mbcifa pj ha ogiacx ci` }pxcgfbpejxvcx`) ^qhogm aifcfalaip iaa`} pj ha

qi`ax}pjj` c} c kjqxiaw vbgmb vgoo ha mjipgiqcoow aujougif ci` vgoo ha qimaxpcgi/ jepaieaao la}}w ci` vgoo xasqgxa ar~axglaipcpgji/ mqopqxa mbcifa ci` jifjgif gcojfqa)

Pj`cw‗} mbcooaifa}

C iqlhax je mbcooaifa} vaxa g`aipgega` vbgmb iaa` pj ha c``xa}}a` ge mgpg{aiaifcfalaip g} pj hamjla ~cxp je auaxw`cw ~xcmpgma ejx fjuaxilaip}) ^cxpgmg~cip} co}jg`aipgega` arcl~oa} je bjv mjqipxga} cxa xg}gif pj pba}a mbcooaifa})

3) ^jogpgmco hqw giPbaxa vc} mji}ai}q} pbcp pbg} mci ha `geegmqop c} ~jogpgmgci} mci ha eacxeqo je oj}gif

~jvax jx je q~}appgif mcxaeqoow `auaoj~a` ~oci} ci` lcw ha qimaxpcgi chjqp pba ucoqa je aifcfalaip)

Bjvauax/ pba ocxfa }mcoa mjllqigpw aifcfalaip gi Iav Jxoaci} }gima pba eojj`}/qi`axpcdai hw Claxgmc]~acd}/ `alji}pxcpa` bjv c lckjx mji}qopcpgua ~xjma}} mci haogida` pj ~jogpgmgci}/ ci` gipafxcpa` gipj }pxcpafgm ~ociigif) Pba a}gfi ~xgimg~oa je ‟hagifogida` pj `amg}gji lcdax}“ g} ai}bxgia` c} c eqi`claipco ~xgimg~oa gi coo mgpg{aimji}qopcpgji} mcxxga` jqp hw Claxgmc]~acd}) Lgig}pax Ugxcip/ vbai pcodgif chjqp]ojuaigc‗} }qmma}} gi ~xjljpgif c`lgig}pxcpgua }gl~ogegmcpgji/ co}j }pxa}}a` pbagl~jxpcima je ~jogpgmgci} hagif j~ai pj mgpg{ai gi~qp)

8) Xa}jqxma}

Aifcfalaip mciijp ha qi`axpcdai vgpbjqp ~ociigif ci` xa}jqxma} ci` pjj jepaigi}qeegmgaip pbjqfbp g} fguai pj xa}jqxma coojmcpgji vbgmb mci oac` pj pjdaig}pgm cmpgugpw ci`ocmd je mc~cmgpw pj ejoojv q~) Gi }bjxp/ }qmma}}eqo mgpg{ai aifcfalaip ejoojv} ~xj~axxa}jqxma ~ociigif) Va bacx` chjqp arcl~oa} gi Iav [acoci` exjl Pjg pa Pcgcj/ pbaHgjapbgm} Mjqimgo/ je moacx hq`fapgif ejx ~qhogm `aoghaxcpgji ji mjl~oar ci` }ai}gpguag}}qa} xaocpgif pj hgj,pambijojfw) Va co}j bacx` chjqp pba Mgpw je ^jxp ^bgoog~ "Cq}pxcogc'/ci` bjv }gfigegmcip ~qhogm aifcfalaip vc} ~ociia` ci` eqi`a` c} ~cxp je pba }pxcpafgm~ociigif ~xjma}} ejx pba mgpw) Gi c pgla je `amogigif ~qhogm xa}jqxma}/ gp g} ~cxpgmqocxowgl~jxpcip pj ~oci }pxcpafgmcoow ejx mji}qopcpgji ci` ~qhogm aifcfalaip/ xcpbax pbci eqi`}a~cxcpa jia,jee ~xjkamp}/ ci` pj gipafxcpa pbg} gipj pba ojifax paxl hq`fap ~ociigif~xjma}})

=) ]dgoo}

Pj aeeampguaow ci` aeegmgaipow giujoua mgpg{ai} xasqgxa} iav }dgoo}) C iqlhax je ~cxpgmg~cip} g`aipgega` pbcp pxcgigif ci` mc~cmgpw hqgo`gif cxa iaa`a` ejx jeegmgco} pj oacxibjv pj vjxd gi iav vcw} ” pj og}pai/ ha j~ai pj iav g`ac} ci` ha eoarghoa) Pba}a }cla }dgoo}

vaxa co}j bgfbogfbpa` c} daw pj }qmma}}eqo giijucpgji/ hw ~xjkamp} gi pba QD qi`axpcdai hwWjqif Ejqi`cpgji ci` pba Giijucpgji Qigp) Pj lcda giejxlcpgji qi`ax}pci`choa/ ejxarcl~oa }j pbcp mgpg{ai} mci aifcfa gi `ahcpa} chjqp hq`fapgif/ xasqgxa} iav vcw} je 

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GGG)=0) HQGO@GIF MGPG[AI,MAIPXA@ JOGMGA] CI@ ]AXUGMA]; C FOJHCO ]IC^]BJP

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7865

cicow}gif ci` ~xa}aipgif giejxlcpgji) Pba xafgji je Oc{gj "Gpcow'/ gi gp} ~cxpgmg~cpjxwhq`fapgif ~xjfxclla/ xa,cicow}a` gp} hq`fap giejxlcpgji pj lcda gp mjl~xabai}ghoa }jpbcp mgpg{ai} mjqo` lcda ~xj~j}co} chjqp xa}jqxma coojmcpgji) Gp vc} cfxaa` pbcp mgugo}jmgapw co}j iaa`} pj `auaoj~ gp} jvi }dgoo} pj ha c ~cxpiax gi pba ~xjma}} je mgpg{aiaifcfalaip ci` gi ~cxpgmqocx pj ha c ~jpaipgco ogid vgpb ~cxpgmqocx mjllqigpga} jx gipaxa}p

fxjq~} c} vaoo c} vgpb pba mgpg{ai} gi faiaxco)

0) ]mcoa ci` `a~pb

Pba vjxd}bj~ ~cxpgmg~cip} g`aipgega` pba mbcooaifa je xacmbgif }qeegmgaip iqlhax} je mgpg{ai} pj cmbgaua xa~xa}aipcpgua aifcfalaip ci` co}j pj fap haiacpb pba }qxecma je jia,jee ugav} pj ar~ojxa g}}qa} gi fxacpax `a~pb ci` qi`ax}pci` bjv ugav} mci ha `ahcpa` ci`mbcifa` pbxjqfb `aoghaxcpgji) ^cxpgmg~cip} bgfbogfbpa` pba gl~jxpcima je q}gif c xcifa je pambigsqa} c} ~cxp je c ~ociia` ci` }w}palcpgm c~~xjcmb/ `xcvgif ji sqcipgpcpgua ci`sqcogpcpgua lapbj`})

Mjqipxga} xa~jxpa` xg}gif gipaxa}p gi ci` gimxac}gif q}a je iav pambijojfw gimoq`gif~cxpgmg~cpjxw vah "Vah 8)>' pjjo}/ ci` pba vjxd}bj~ bacx` chjqp giijucpgua jiogiamcl~cgfi} gi pba oac` q~ pj aoampgji} gi Excima ci` pba Q]C vbgmb ljhgog}a` ~aj~oa vbjbc` ijp haai ~xaugjq}ow giujoua` ci` mxacpa` }aoe,cmpgucpgif mjllqigpga} je gipaxa}p)Q}gif }qmb pjjo} mci cmbgaua fjj` ucoqa ejx ljiaw hamcq}a pbaw `xcv ji arg}pgifgiexc}pxqmpqxa} ci` iapvjxd} ci` mci xacmb }gfigegmcip iqlhax} je ~aj~oa cp ogppoa jx ijc``gpgjico mj}p) Pbaw mci co}j ha q}a` pj giujoua mjllqigpga} jx cfa fxjq~} vbj bcua ijppxc`gpgjicoow haai mji}qopa`) Pba Mgpw je Hjojfic xa~jxpa` ji gp} ojif}pci`gif ci`}q}pcgia` aeejxp} pj hqgo` c mjllqigpw jiogia giexc}pxqmpqxa }j pbcp coo xa}g`aip} mjqo` hagimoq`a` gi pba jiogia ~qhogm }~baxa) Va co}j bacx` bjv wjqif ~aj~oa q}gif }jmgco la`gc

~ocpejxl}/ }qmb c} pbj}a jeeaxa` hw PcdgifGPFojhco/ mci xacmb ocxfa iqlhax} je mjllgppa`wjqif ~aj~oa cmxj}} pba vjxo` ci` ~xjljpa cmpgua giujoualaip gi c xcifa je gl~jxpcip}jmgco g}}qa} }qmb c} BGU*CG@] ci` moglcpa mbcifa)

Vbgo}p }aagif pba ~jpaipgco je pba}a pjjo}/ fjuaxilaip} ci` mgugo }jmgapw ~xcmpgpgjiax}co}j c`ug}a` pbcp pbaw }bjqo` ha q}a` cojif}g`a ljxa pxc`gpgjico c~~xjcmba} }qmb c}laapgif} ci` `g}mq}}gji fxjq~} je ucxgjq} dgi`} pj ai}qxa c lqopg,mbciiao c~~xjcmb ci`mcpax ejx pbj}a vbj ~xaeax ecma,pj,ecma mjipcmp)

1) Q}gif c xcifa je c~~xjcmba}

Pbaxa g} ij jia c~~xjcmb vbgmb egp} coo mjqipxga} jx pba `geeaxaip oauao} je fjuaxilaip

vgpbgi jia mjqipxw) Pba `a}gfi je lapbj`} je aifcfalaip iaa`} pj xaeoamp pba ~cxpgmqocxicpgjico mjiparp ci` ha egp ejx ~qx~j}a) Gp g} mxgpgmco pj egx}p g`aipgew pba ~qx~j}a} je pbaaifcfalaip ci` pba lgr je lapbj`} pbcp vgoo ha c~~xj~xgcpa) ^qhogm aifcfalaip mci`aoguax pba fxacpa}p ucoqa vbai;

F Hqgo`gif pxq}p ” Vbai hqgo`gif pxq}p/ ci jifjgif `gcojfqa lcw ha xasqgxa`)

F @auaoj~gif ug}gji} ci` ~oci} ” Ge `auaoj~gif c ug}gji jx c ~oci ejx ci cxac/ c xcifa je sqcogpcpgua ci` sqcipgpcpgua c~~xjcmba} a)f) }qxuaw}/ }maicxgj hqgo`gif/ jiogia ug}gjigifaraxmg}a} vgoo ha iaa`a`)

F ]aadgif }gfigegmcip mbcifa ” Vbai pbaxa g} c iaa` pj cmbgaua }gfigegmcip mbcifa/ ejx

arcl~oa je `cgow bchgp} "}qmb c} ejx moglcpa mbcifa'/ Cq}pxgc‗} c~~xjcmb je `gcojfqa vgpbmgpg{ai} ci` ar~axglaipcpgji vgoo ha q}aeqo)

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GGG)=0) HQGO@GIF MGPG[AI,MAIPXA@ JOGMGA] CI@ ]AXUGMA]; C FOJHCO ]IC^]BJP

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 866

F Ej}paxgif giijucpgji ” Mxacpgif xafqocpgji,exaa }~cma} ejx }axugma q}ax} ci`mjllqigpga} pj `auaoj~ ci` pxw iav ejxl} je }axugma `aoguaxw/ mci ha gl~jxpcip/ }qmb c}pba QD mjllqigpw }mbjjo} ~xjfxclla/

F Pcmdogif mjl~oar jx gipxcmpchoa g}}qa} ” Mgpg{ai} mci ~xjug`a ucoqchoa gi}gfbp} ci` lcdamjl~ogmcpa` pxc`a,jee}/ ge pbaxa g} c ~xjma}} pbcp aichoa} pbal pj vjxd pbxjqfb pba g}}qa})

Pj }qllcxg}a pba xamjllai`cpgji} exjl jia vjxd}bj~ }a}}gji `g}mq}}gif bjv pjaifcfa wjqif ~aj~oa;

Gp g} c`ug}a` pj mjlhgia ci c~~xj~xgcpa lgr je lapbj`} ” pxc`gpgjico ci` iav la`gcci` fj vbaxa pba j~gigji} coxac`w cxa) Pba lgr }bjqo` ha hc}a` ji pba pj~gm/ pba }mcoaje pbj}a ceeampa` hw ~jogmw/ pba pw~a je ~cxpgmg~cpgji ” vbapbax wjq }aad kq}p`gcfij}pgm} ji ci g}}qa/ jx ~xj~j}co}/ jx gi `a~pb `amg}gji lcdgif)

Cijpbax fxjq~ co}j c`ug}a` vbai gp g} ijp c~~xj~xgcpa pj giujoua mgpg{ai};

Ge c `amg}gji g} coxac`w pcdai/ ge ci g}}qa g} qxfaip ci` pbaxa g} gi}qeegmgaip pgla pj `j gp~xj~axow4 ge pbaxa cxa gi}qeegmgaip/ xa}jqxma} "ijp kq}p c} ci armq}a' }pcee jx egicima4 ge wjq mci fap gp `jia ugc c sqa}pgjiicgxa jx }qxuaw je }cpg}ecmpgji)

5) Aucoqcpgji

Pbg} g} }pgoo ci cxac je vacdia}} vgpb eav mjqipxga} xa~jxpgif }w}palcpgm aucoqcpgji je aifcfalaip gigpgcpgua}) Gp g} ~cxpgmqocxow gl~jxpcip pj xg}a pj pbg} mbcooaifa je aucoqcpgji c}gp vgoo bao~ }joua }jla je pba jpbax mbcooaifa} }qmb c} vgiigif ~jogpgmco mjllgplaip jxjhpcgigif iama}}cxw xa}jqxma coojmcpgji) Hjpb Claxgmc]~acd} ci` Iav [acoci`‗} Pjg paPcgcj Hgjapbgm} Mjqimgo hqgo` gi aucoqcpgji pj pbagx ~qhogm aifcfalaip gigpgcpgua} ci` gplcw ijp ha c mjgimg`aima pbcp hjpb vaxa mbcxcmpaxg}a` hw }pxjif }pxcpafgm ~ociigif ci`hagif ~xj~axow eqi`a` ejx pba xcifa ci` pw~a} je mji}qopcpgji pj ha qi`axpcdai)

6) Gimoq}gji

Gimoq}gji xalcgi} c} c }gfigegmcip mbcooaifa copbjqfb pbaxa cxa arcl~oa} je fjuaxilaip} vbj cxa egi`gif vcw} je xacmbgif hawji` ‟pba q}qco }q}~amp}“) Pbaxa vc}lqmb `g}mq}}gji chjqp pba gl~jxpcima je xacmbgif wjqif ~aj~oa ci` lciw g`ac} ejx `jgifpbg} ” copbjqfb gi pjj lciw mjqipxga} pbaxa g} ijp wap c ~ociia` c~~xjcmb pj aifcfalaipje wjqif ~aj~oa) Va bacx` chjqp pba vgoogifia}} je wjqpb pj ha giujoua` ci` pbcpfjuaxilaip} iaa` pj mbcifa lgi` }ap} ci` pj gl~xjua pbagx jqpxacmb gi c vcw vbgmbqi`ax}pci`} pbagx ljpgucpgji} ci` pba iav pambijojfw vbgmb g} ijv ~cxp je pbagx auaxw`cwogua}) Pba gl~jxpcima je fjuaxilaip} gimoq`gif wjqif ~aj~oa gi pbagx xcid} c} al~ojwaa}ci` q}gif wjqif ~aj~oa pbal}aoua} pj mcxxw jqp mji}qopcpgji vc} co}j }pxa}}a`)

Vjxdgif vgpb c pxq}pa` pbgx` ~cxpw }qmb c} c mgugo }jmgapw jxfcig}cpgji mci bao~ pjxacmb c vg`ax xcifa je ~aj~oa ci` ~cxpgmg~cip} pbjqfbp pbcp ljxa mjqo` ha `jia pj `auaoj~pba hxjdaxgif xjoa je mgugo }jmgapw jxfcig}cpgji}/ cojif}g`a pbagx ljxa pxc`gpgjico xjoa} je ~qhogm }mxqpgiw/ c`ujmcmw ci` }axugma `aoguaxw) Gi Iav Jxoaci} mji}qopcpgji chjqpxa,hqgo`gif cepax pba eojj`}/ jxfcig}a` hw Claxgmc]~acd}/ giujoua` `geeaxaip apbigm fxjq~}ci` ~jjx ~aj~oa ci` pba pba Iav [acoci`‗} Pjg pa Pcgcj Hgjapbgm} Mjqimgo aifcfalaip~xjma}}a} gimoq`a` lgijxgpw mjllqigpga} a)f) Ljxg ci` ^c}gegmc) Pbg} vc} cmbgaua`pbxjqfb pcxfapa` xamxqgplaip je ~cxpgmg~cip} ci` fjgif pj vbaxa mjllqigpga} cxa xcpbax

pbci ar~ampgif pbal pj mjla pj wjq/ jxfcig}gif mqopqxcoow }ai}gpgua cmpgugpga} ci` lcdgif}qxa pbcp }jla je pba }pcee `jgif jqpxacmb vjxd vaxa pbal}aoua} exjl lgijxgpw fxjq~}vgpb c~~xj~xgcpa ocifqcfa})

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GGG)=0) HQGO@GIF MGPG[AI,MAIPXA@ JOGMGA] CI@ ]AXUGMA]; C FOJHCO ]IC^]BJP

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7862

Hqgo`gif pba eqpqxa pj`cw

Pbg} vjxd}bj~ bgfbogfbpa` pbcp ~xjfxa}} bc} haai lc`a ci` pbcp pbaxa cxa lciw~j}gpgua ci` ~xjlg}gif gigpgcpgua} qi`axvcw gi hjpb JAM@ lalhax mjqipxga} ci` iji,lalhax mjqipxga}) Bjvauax/ vbcp ijv }aal} pj ha iaa`a` g} c }pxcpafgm }bgep }j pbcp

mgpg{ai aifcfalaip gi hjpb ~jogmw ejxlqocpgji ci` gl~oalaipcpgji ci` gi }axugma `a}gfici` `aoguaxw cxa lcgi}pxacla`) ^qhogm aifcfalaip iaa`} pj hamjla ci gipafxco aoalaipje bjv fjuaxilaip ci` ~qhogm }axugma} vjxd/ xcpbax pbci c }axga} je }a~cxcpa jx }~amgcocmpgugpga}) Pbg} xasqgxa} c iav oauao je ~xjea}}gjicog}l ci` xgfjxjq} aucoqcpgji pj ~xjug`aaug`aima gi }q~~jxp je pba mocgl} hagif lc`a hw ~xcmpgpgjiax} c} pj pba haiaegp} je mgpg{aiaifcfalaip)

^xcmpgmco }pa~}

Exjl pba vjxd}bj~/ c xcifa je ~xcmpgmco }pa~} vaxa g`aipgega`/ coo je vbgmb mci }q~~jxpmgpg{ai aifcfalaip;

F Ai}qxa ~jogmw mjbaxaima ” Pj `j pbg} gp gl~jxpcip pj vgi ~jogpgmco mjllgplaip ci` bcuac moacx }pxcpafgm gxampgji)

F ]dgoo} ejx coo "mgugo }axucip}/ mgugo }jmgapw' ” Mc~cmgpw hqgo`gif g} iaa`a` pj `auaoj~ }dgoo}je cmpgua og}paigif/ lcicfgif iji,ogiacx ci` gpaxcpgua ~xjma}}a} ci` hagif choa pjg`aipgew ci` q}a `geeaxaip aifcfalaip pambigsqa})

F @a}gfigif `amg}gji lcdgif ~xjma}}a} ” }j pbcp pbaw xacmb `geeaxaip cfa fxjq~} ci`mjllqigpga} ci` q}gif arg}pgif ji ogia iapvjxd})

F Mbcl~gji} ci` laipjx} ” Gp g} gl~jxpcip pbcp }jlajia pcda} xa}~ji}ghgogpw ejx oac`gifvbcp g} gi ecmp c }gfigegmcip jxfcig}cpgjico mbcifa ~xjma}}) Hqgo`gif iapvjxd} cljif

~qhogm }axucip} ci` g`aipgewgif ar~axgaima` laipjx} mci }gfigegmcipow xcg}a mc~cmgpw)F Gimaipgua} ci` mcpcow}p} ” Pj cmbgaua ci` }q}pcgi mbcifa xasqgxa} xa}jqxma} }qmb c}

}aa` eqi`gif/ ejx auaip} ci` ejx cvcx`}/ pj maoahxcpa }qmma}} ci` oacxi exjl ecgoqxa

F Lcicfgif xg}d ” Hagif vgoogif pj pcda xg}d} g} a}}aipgco ejx ciw mbcifa ci` pba}a xg}d}mci ha lcicfa` hw mxacpgif ‟}cea“ oacxigif ci` giijucpgji }~cma} ci` hw }bcxgif pbaq~,exjip mj}p} je iav gigpgcpgua} "a)f) hapvaai ojmco fjuaxilaip} gi pba }cla xafgji')

F Cmmjqipchgogpw ci` eaa`hcmd ojj~} " a)f) pj ~jogpgmco oac`ax}/ ~cxogclaip/ ~qhogm' ” Gp g}mxgpgmco pj `auaoj~ ci` q}a c xcifa je eaa`hcmd ci` aucoqcpgji pjjo} vbgmb aichoa c}~aa`w gigpgco xa}~ji}a pj ~cxpgmg~cip} ci` pxcmd juaxcoo gl~cmp} c} }pci`cx` ~xcmpgma)

Pjjo}

Pba vjxd}bj~ bgfbogfbpa` pba lciw pjjo} pbcp cxa hagif q}a` pj }q~~jxp pba `geeaxaiphqgo`gif hojmd} je mgpg{ai aifcfalaip;

^qhogm cvcxaia}} xcg}gif;

F Jiogia fjuaxilaip giejxlcpgji xafg}pax})

F Jiogia*jeeogia ~qhogmgpw je ~cxpgmg~cpgji j~~jxpqigpw "xc`gj/ PU/ ojmco iav}~c~ax')

@gcojfqa;

F @aoghaxcpgua pambigsqa} jiogia*jeeogia "a)f) `aoghaxcpgua ~joogif')

F 83}p Maipqxw Pjvi Laapgif} "a)f) Claxgmc]~acd}' pbcp hxgif pjfapbax ocxfa iqlhax} je mgpg{ai} ejx `ahcpa ci` pj a}pchog}b ~xgjxgpga})

F Q}gif mgugo }jmgapw c} c hxg`fa ci` aichoax pj xacmb mjllqigpga} jx ~cxpgmqocx fxjq~})

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GGG)=0) HQGO@GIF MGPG[AI,MAIPXA@ JOGMGA] CI@ ]AXUGMA]; C FOJHCO ]IC^]BJP

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 867

F ^cxpgmg~cpgua vah "jx Vah 8)>' ~ocpejxl} ci` lj`ao} "a)f) jiogia mjllqigpga}/ vgdg}/hojf}/ }jmgco hjjdlcxdgif' vbj}a bcoolcxd g} pbcp pbaw cxa iapvjxda` ci` gipaxcmpgua)

F ^cxpgmg~cpjxw hq`fapgif ” Pj aichoa mgpg{ai pj qi`ax}pci` ~qhogm xa}jqxma coojmcpgji ci`mjipxghqpa g`ac} chjqp }~ai`gif ~xgjxgpga}/ mbjgma} ci` pxc`a jee})

Mbcifa;F Mxacpgif*asqg~~gif mbcl~gji} gi mgugo }jmgapw ci` vgpbgi fjuaxilaip)

F Giijucpgji }~cma} "a)f) pal~jxco/ xafqocpjxw/ ~bw}gmco' pj }q~~jxp ar~axglaip ci` oacxiljxa chjqp vbcp vjxd} ci` vbcp `ja}i‗p)

]paaxgif pba ‟}w}pal“;

F @auaoj~gif pba ‟hcmd jeegma“ pjjo} pj }q~~jxp ~cxpgmg~cpgji }qmb c} ug}qcog}cpgji pjjo} ejx`cpc lc~~gif ci` mjl~oar `amg}gji lcdgif gi xaco pgla ci` pjjo} ejx aucoqcpgji ci`xa~jxpgif)

^cxpgmg~cip} }pxa}}a` pba gl~jxpcima je q}gif c lgr je pjjo}/ `a~ai`gif ji ojmco

mjiparp ci` vbcp fjuaxilaip} ci` mgugo }jmgapw cxa pxwgif pj cmbgaua) Pbaxa vc}cfxaalaip pbcp pba juaxcoo c~~xjcmb }bjqo` ha c lgrpqxa je ‟bcx` ci` }jep“ mjlhgigifhc}gm oafco exclavjxd} jx }pci`cx`}/ cojif}g`a }pxcpafga} ejx ‟vgiigif bacxp} ci` lgi`}“ci` `auaoj~gif ~qhogm }axucip}‗ mjllgplaip ci` }dgoo} vbgmb pbaw iaa` pj }qmma}}eqoowgl~oalaip mbcifa)

^xgimg~oa} ci` fjj` ~xcmpgma fqg`aogia}

Vgpbgi pbg} mjiparp je `guax}gpw/ pbaxa vc} }q~~jxp ejx pba `auaoj~laip je ~xgimg~oa}ci` fjj` ~xcmpgma fqg`aogia} cp pba gipaxicpgjico oauao/ c} c exclavjxd pbcp mci ha c`c~pa`cmmjx`gif pj pba iaa`} je `geeaxaip mjqipxga}/ oauao} je fjuaxilaip/ }ampjx ci`

jxfcig}cpgji)^cxpgmg~cip} }pxjifow ujgma` pba iaa` ejx happax lambcig}l} ci` iapvjxd} ejx pba

armbcifa je fjj` ~xcmpgma ci` oacxigif gi ~qhogm aifcfalaip/ ojmcoow/ icpgjicoow ci`gipaxicpgjicoow) C} Gxlc LaŹicxgČ/ pba xa~xa}aipcpgua je pba Lgig}pxw je ^qhogmC`lgig}pxcpgji je ]ojuaigc/ }cg` gi pba moj}gif }a}}gji;

‟Gp g} gl~j}}ghoa pj }bc~a pba eqpqxa vgpbjqp mgpg{ai}) Va iaa` pj oacxi exjl acmb jpbaxci` ljxa chjqp bjv pj ~qp pbajxw jx mjllgplaip gipj ~xcmpgma )“

Pba 8>>2 Gipaxicpgjico Vjxd}bj~ gi Okqhokcic ~xjug`a` gl~jxpcip gi~qp gipj pbaJAM@‗} jifjgif vjxd ji ~qhogm aifcfalaip ci` pba g`ac} faiaxcpa` vgoo ha pcdai ejxvcx`

gipj c iav ~bc}a vgpbgi ci` cmxj}} JAM@ mjqipxga} ci` hawji`) Gp g} gl~jxpcip pj mjipgiqapj oacxi cmxj}} mjqipxga}) C} jia ~cxpgmg~cip }cg`/ pba eqpqxa g} ijv ci` fjuaxilaip} lq}paifcfa vgpb mgpg{ai} pj mxacpa ~jogmga} ci` }axugma} egp ejx pba 83}p maipqxw)

Ijpa}

3) Pba JAM@ @gxampjxcpa ejx ^qhogm Fjuaxicima ci` Paxxgpjxgco @auaoj~laip vc} xa}~ji}ghoa ejx pba}mgaipgegm }amxapcxgcp ejx pba Gipaxicpgjico Vjxd}bj~) Pbg} }qllcxw je pba auaip vc} `xcepa` hwGxaia ^cwia vgpb gi~qp exjl Kjciia Mc``w ci` Mbxg}pgci Uaxfa{)

8) Ejx ljxa giejxlcpgji ji pba vjxd}bj~ ~oac}a }aa; vvv)jam`)jxf*fjup*~qhogmaifcfalaip Pj vcpmbpba ug`aj je pba vjxd}bj~ }aa; vvv)wjqpqha)mjl*vcpmb:u<EG=O]fJ@sV}

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

823

^CXP GGG 

Mbc~pax =1

@aljmxcpgm Giijucpgji};J~ai ]~cma Auaip 

hwA`vcx` Ci`ax}}ji/ Bac` je ^xcmpgma/ Giujoua/ Qigpa` Dgif`jl

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GGG)=1) @ALJMXCPGM GIIJUCPGJI]; J^AI ]^CMA AUAIP

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7828

Cxjqi` 8> ~aj~oa exjl 3= mjqipxga} lap c} ~cxp je pba ‟J~ai ]~cma“ auaip bao` ji pbacepaxijji je Exg`cw 86 Kqia 8>>2/ ejoojvgif pba jeegmgco moj}qxa je pba JAM@*]ojuaigciFjuaxilaip Gipaxicpgjico vjxd}bj~ ji ‟Hqgo`gif Mgpg{ai Maipxa` ^jogmga} ci` ]axugma})“Pbg} auaip vc} ai`jx}a` hw "hqp vc} ijp jeegmgcoow ~cxp je' pba ~xama`gif vjxd}bj~)

Vbcp ejoojv} g} c ~ax}jico ~ax}~ampgua/ c} G mciijp bj~a pj mc~pqxa pba `apcgo} je coopba xgmb `g}mq}}gji} pbcp va faiaxcpa` gi c }bjxp ~axgj` je pgla) ]auaxco xa~jxp} bcuacoxac`w haai q~ojc`a` pj pba vah}gpa je pba auaip vvv)vahkcl)mjl*jam`Zj~ai}~cma ci` Gbj~a pbcp jpbax} vgoo ejoojv ci` pbcp pba mjiuax}cpgji} }pcxpa` gi Okqhokcic vgoo mjipgiqa

jiogia)

Vbw bjo` ci J~ai ]~cma auaip:

Pba pvj xac}ji} ejx bjo`gif pba auaip vaxa pj ar~j}a pba ~cxpgmg~cip} pj c `geeaxaip ”ci` ljxa ~cxpgmg~cpgua ” vcw je vjxdgif/ c} vaoo c} fgugif ~cxpgmg~cip} pba mbcima pj`auaoj~ g`ac} pbaw bc` c} c xa}qop je pba gipaxicpgjico vjxd}bj~) Ci jiogia ejxql vc} }apq~ gi c`ucima je pba `cw pj g`aipgew daw cxac} ejx `g}mq}}gji)

Pba }pcpa` ~qx~j}a je pba ‟j~ai }~cma“ auaip vc} pj; ‟~xjug`a c }~cma ejx j~ai ci`asqco `g}mq}}gji hapvaai mjieaxaima cppai`aa} ci` lalhax} je pba ]ojuaigci mgugo }jmgapwjxfcig}cpgji}/ coojvgif ~cxpgmg~cip} pj pcda ejxvcx` cmpgji} pbaw bcua g`aipgega`

~xaugjq}ow/ `auaoj~ ~cxpiax}bg~} je gipaxa}p/ ci` hqgo` jviax}bg~ je mjieaxaima jqpmjla})“

Pba auaip vc} c ~cxpiax}bg~ hapvaai Qlcijpaxc ” Pba ]ojuaigci Ejqi`cpgji ejx]q}pcgichoa @auaoj~laip ci` Giujoua ” c ijp ejx ~xjegp ejqi`cpgji hc}a` gi pba Qigpa`Dgif`jl) Qlcijpaxc‗} xjoa vc} pj mj,jx`gicpa vgpb pba ]ojuaigci Lgig}pxw je ^qhogmC`lgig}pxcpgji/ g`aipgew ]ojuaia ~cxpgmg~cip} ejx pba auaip ci` xqi c laapgif je ]ojuaia~cxpgmg~cip} gi c`ucima pj ~xa}aip pba JAM@ xa~jxp/ mj,jx`gicpa ]ojuaigci gi~qp ci`ljpgucpa ~cxpgmg~cip}) Giujoua }ap q~ pba jiogia }~cma vbaxa ~cxpgmg~cip} mjqo` ojf pbagxg`ac} ejx }a}}gji} pj xqi) Va co}j ecmgogpcpa` pba vjxd}bj~ ji pba `cw ci` vxjpa pbg} hxgae xa~jxp je pba auaip)

Bgfbogfbp}

C vg`a xcifa je gipaxa}pgif pj~gm} vaxa ~xj~j}a` hw pba ~cxpgmg~cip}) Gi pba ai` pbaejoojvgif }a}}gji} vaxa bao`;

F Ar~ojxgif Gi}pxqlaip} ejx Mjllqigpw Al~jvaxlaip)

F A,@aljmxcmw Oa}}ji} exjl ]ojuaigc ci` ao}avbaxa)

F Bjv pj gl~xjua mgpg{ai}‗ cvcxaia}} je pba gl~oalaipcpgji }pcpq} je pba Lgooaiigql@auaoj~laip Fjco})

F Hqgo`gif Fojhco Mjcogpgji} je IFJ} ejx pba 8>>7 Mj~aibcfai ]qllgp ji Moglcpa Mbcifa)

F Mxacpgif c Fojhco @aljmxcmw Gi`ar)

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GGG)=1) @ALJMXCPGM GIIJUCPGJI]; J^AI ]^CMA AUAIP

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 82=

Pba `g}mq}}gji} mjuaxa` c hxjc` xcifa je pj~gm}) Fxjq~} xcifa` gi }g{a exjl pvj~aj~oa pj }auai hqp gi coo mc}a} ~cxpgmg~cip} c~~acxa` pj bcua bc` uaxw q}aeqomjiuax}cpgji}) Gi`aa` gi }jla mc}a} pba }lcooax fxjq~} vaxa lj}p aeeampgua/ c} ~aj~oavgpb bgfb oauao} je }~amgcog}p dijvoa`fa mjqo` vjxd pjfapbax cp pba }cla oauao)

]jla je pba giijucpgua g`ac} `g}mq}}a` ji pba `cw gimoq`a` ‟@cpgif ejx `aljmxcmw“” pba g`ac pj `xcv ji pba }qmma}}eqo ~xgimg~oa} je `cpgif }gpa} vbai `a}gfigif jiogiaaifcfalaip/ ci` pba g`ac je giujougif mgpg{ai} gi ljigpjxgif gl~oalaipcpgji je pcxfap} ”}qmb c} pba Lgooaiigql @auaoj~laip Fjco} ” hw lac}qxgif bjv lciw wacx} mjqipxga} cxaocffgif habgi` pba QI pcxfap})

^cxpgmg~cip} ejqi` pba mbcima pj }bcxa ~xcmpgmco ar~axgaima} cmxj}} icpgjico mjiparp}uaxw q}aeqo4 ejx arcl~oa/ pba vcw} gi vbgmb `geeaxaip mjqipxga} cxa `acogif vgpb ~jogpgmcoc~cpbw/ ~qhogm `g}pxq}p ci` pba `gfgpco `gug`a vbai aifcfgif jiogia)

Jpbax haiaegp} vaxa iav mjipcmp}) Lciw ~cxpgmg~cip} laipgjia` pbcp pbaw vjqo` }pcwgi pjqmb cepax pba auaip ci` `auaoj~ kjgip ~xjkamp} pjfapbax) Gp vc} co}j c fjj` j~~jxpqigpwejx ojmco mgugo }jmgapw jxfcig}cpgji} exjl ]ojuaigc pj gipaxcmp vgpb mjooacfqa} exjl jpbaxmjqipxga} ci` exjl gipaxicpgjico jxfcig}cpgji})

Hjr =1)3) Chjqp ‟J~ai ]~cma“

‟J~ai ]~cma“ Pambijojfw g} c ~cxpgmg~cpgua laapgif c~~xjcmb/ `auaoj~a` gi pba 372>} hwBcxxg}ji Jvai) C eacpqxa pbcp `g}pgifqg}ba} J~ai ]~cma exjl lciw jpbax lapbj`} g} pba cljqipje xa}~ji}ghgogpw ci` ~jvax juax pba cfai`c fguai pj pba ~cxpgmg~cip})

Ci j~ai }~cma auaip bc} c maipxco pbala jx sqa}pgji/ hqp ij egra` cfai`c "gi pbg} mc}a pba pbalavc} pba }cla c} pba vjxd}bj~/ iclaow ‟Hqgo`gif mgpg{ai,maipxa` ~jogmga} ci` }axugma}“') Pba~cxpgmg~cip} }ap pba cfai`c hc}a` ji pbagx cxac} je gipaxa}p ci` }aoe,jxfcig}a gi hxacdjqp fxjq~}/xa~jxpgif hcmd cp pba ai` je pba auaip)

J~ai }~cma bc} ejqx eqi`claipco ~xgimg~oa};

F ‟Vbjauax mjla} cxa pba xgfbp ~aj~oa)“

F ‟Vbaiauax gp }pcxp} g} pba xgfbp pgla)“

F ‟Vbai gp‗} juax/ gp‗} juax)“

F ‟Vbcpauax bc~~ai} g} pba jiow pbgif pbcp mjqo` bc~~ai)“

Pbaxa g} co}j jia ‟ocv“;Pba ‟ocv je pvj eaap“) "Ge ~cxpgmg~cip} egi` pbal}aoua} gi c }gpqcpgji vbaxa pbaw cxa ijp oacxigif jx

mjipxghqpgif/ pbaw bcua c xa}~ji}ghgogpw pj fj pj cijpbax }a}}gji/ jx pcda c hxacd ejx ~ax}jico xaeoampgji)'

Pba}a ~xgimg~oa} bao~ mxacpa ci aiugxjilaip vbaxa ~cxpgmg~cip} eaao al~jvaxa` pj pcda kjgipxa}~ji}ghgogpw ejx pba }qmma}}eqo mji`qmp je pba laapgif) J~ai ]~cma bc} }qmma}}eqoow haai q}a` hwbqi`xa`} je jxfcig}cpgji} cmxj}} pba fojha/ gi pba ~qhogm/ ~xgucpa ci` ijp,ejx,~xjegp }ampjx})

Ejx ljxa giejxlcpgji chjqp J~ai ]~cma/ ~oac}a }aa;

vvv)~aj~oaci`~cxpgmg~cpgji)iap*`g}~ocw*Lapbj }*J~ai$]~cma)

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GGG)=1) @ALJMXCPGM GIIJUCPGJI]; J^AI ]^CMA AUAIP

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7820

Gp vc} c ~xgugoafa pj ha choa pj ecmgogpcpa pba }a}}gji ci` G vjqo` ogda pj pbcid coo je pbj}a vbj pjjd ~cxp gi pba J~ai ]~cma Auaip ci` bao~a` lcda gp c }qmma}}) G bj~a pbaauaip bc} mjipxghqpa` pj hqgo`gif }qmma}}eqo gipaxicpgjico ~cxpiax}bg~} ejx `aljmxcpgmgiijucpgji)

Ejx ljxa giejxlcpgji ~oac}a }aa;vvv)vahkcl)mjl*jam`Zj~ai}~cma

vvv)giujoua)jxf)qd

vvv)qlcijpaxc)jxf

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

821

^CXP GGG 

Mbc~pax =5

Cxa Wjq Og}paigif:Wjqpb Ujgma} gi ^qhogm jogmw

hwIgmd Waj/ PcdgifGPFojhco/ Mcic`c

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GGG)=5) CXA WJQ OG]PAIGIF: WJQPB UJGMA] GI ^QHOGM JOGMW

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7825

Wjqif ~aj~oa mji}pgpqpa ci gl~jxpcip ci` }gfigegmcip ~cxp je pba fojhco ~j~qocpgji ” juaxbcoe cxa qi`ax pba cfa je 81 ” wap pbg} g} ijp xaeoampa` gi pbagx oauao je giujoualaip ci`gimoq}gji gi `amg}gji,lcdgif ~xjma}}a} ci` ~qhogm `ahcpa}) Lciw fjuaxilaip} cxaejmq}gif pbagx aeejxp} ji c``xa}}gif pba }~amgco iaa`} ci` j~~jxpqigpga} je wjqpb/ coo pbavbgoa pcmdogif fojhco g}}qa} }qmb c} moglcpa mbcifa pbcp wjqif ~aj~oa ugav c} ~xa}}gif ci`qxfaip) Gi c pgla vgpb auax,gimxac}gif pambijojfgmco ~xjma}} ci` fxacpax cmma}} pjgiejxlcpgji/ pba pxc`gpgjico gl~xa}}gji je c~cpbapgm wjqpb g} hagif }bcppaxa`) Pba sqa}pgjipbcp iaa`} pj ha c}da` g}; bjv mci va ai}qxa pbcp wjqif ~aj~oa cxa aifcfa` gi ~qhogm~jogmw ci` c``xa}}gif fojhco g}}qa}:

A,Mji}qopcpgji} vgpb wjqif ~aj~oa

Hapvaai Lcw ci` Kqia 8>>2/ PcdgifGPFojhco mji`qmpa` pvj }a~cxcpa a,mji}qopcpgji}ji habcoe je pba JAM@)+ Acmb a,mji}qopcpgji xci ejx pbxaa vaad} ci` ~xa}aipa` c iqlhax je pbalcpgm sqa}pgji} ejx wjqif ~aj~oa pj mji}g`ax) Cxa wjqpb choa pj ~cxpgmg~cpa gi }bc~gif~qhogm ~jogmga} ci` }axugma}: Vbcp `j pbaw pbgid je pbagx fjuaxilaip}‗ xa}~ji}a pj moglcpambcifa: Juax =1> ~cxpgmg~cip} exjl juax 61 mjqipxga} ~cxpgmg~cpa` gi pba a,mji}qopcpgji}ci` pbagx ujgma} ci` j~gigji} vaxa aiogfbpaigif/ awa,j~aigif ci` bjia}p)

3) Hqgo`gif mgpg{ai maipxa` ~jogmga} ci` }axugma}‟T^jogpgmgci}\ iaa` pj og}pai pj pba ugav} je pba ~aj~oa vbj aoamp pbal ” ijp jiow vbaipbaw ~xjpa}p jx mjl~ocgi hqp juaxcoo)“

Ujgma} ci` mbjgma}; `a}gfigif ~qhogm ~jogmw vgpb wjqpb

Lj}p ~cxpgmg~cip} }pxjifow cfxaa` pbcp wjqif ~aj~oa cxa ijp }qeegmgaipow gimoq`a` gi`a}gfigif ~qhogm ~jogmw/ ci` lciw eaop pbcp ~jogmga} cxa mxacpa` ejx pbal vgpbjqp mji}qopgifpbal) Wjqif ~aj~oa ar~xa}}a` pbcp hcxxgax} pj ~cxpgmg~cpgji arg}p vgpbgi mqopqxa}/ vgpbgifjuaxilaip}/ ci` vgpbgi wjqif ~aj~oa pbal}aoua}) Wjqif ~aj~oa eaao pbcp fjuaxilaip}ci` pba xa}p je }jmgapw `j ijp mji}g`ax pbal xac`w pj mjipxghqpa mji}pxqmpguaow pj pba

`a}gfi je ~jogmga}) Pba }paxajpw~a je wjqpb c} c~cpbapgm ci` oc{w }pgoo ~xaucgo} cljif lciwc`qop}/ ci` pbaxa cxa eav faiqgia j~~jxpqigpga} ejx ~cxpgmg~cpgji) Xaoaucip giejxlcpgjichjqp `a}gfigif ~qhogm ~jogmga} }ao`jl xacmba} wjqif ~aj~oa) Fjuaxilaip} `j ijp q}a pbac~~xj~xgcpa mbciiao} vbaxa wjqif ~aj~oa mci ha xacmba`/ ci` pba ocifqcfa ci` mjipaipje pba mjllqigmcpgji g} jepai gi c ejxl pbcp wjqif ~aj~oa `j ijp xa}~ji` pj)

]pgoo/ hw }q~~jxpgif pba mxacpgji je gi}pgpqpgjicog}a` icpgjico wjqpb ~ocpejxl} ci`aimjqxcfgif oac`ax}bg~ `auaoj~laip/ fjuaxilaip} mci pcda c ~xjcmpgua }pa~ pjvcx`}giujougif wjqif ~aj~oa) Pbaw vcip c mjllji ~ocpejxl vbaxa pbaw mci laap/ `g}mq}} ci`c`ujmcpa pbagx ugav}/ lcdgif gp ac}gax ejx fjuaxilaip} pj mji}qop vgpb c ocxfa ci`

+ Pba eqoo xa~jxp vc} ~xa}aipa` cp pba JAM@‗} Gipaxicpgjico Vjxd}bj~ ji Hqgo`gif Mgpg{ai Maipxa`^jogmga} ci` ]axugma} gi Okqhokcic/ ]ojuaigc "85 ci` 86 Kqia 8>>2' ci` mci ha `jviojc`a` exjl;vvv)pcdgifgpfojhco)jxf*xa}jqxma}*pjjodgp}*ugav)bplo:PjjodgpG@<35== )

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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GGG)=5) CXA WJQ OG]PAIGIF: WJQPB UJGMA] GI ^QHOGM JOGMW

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 826

xa~xa}aipcpgua iqlhax je wjqif ~aj~oa) Pxcgigif ci` }dgoo,hqgo`gif j~~jxpqigpga} ai}qxapbcp wjqpb cxa cvcxa ci` choa pj ~cxpgmg~cpa gi }bc~gif ~jogmw) Fjuaxilaip} mci co}j bgxaljxa wjqif ~aj~oa c} mgugo }axucip} c} c vcw pj gimxac}a pbagx qi`ax}pci`gif ci` gi~qpgipj ~jogmw,lcdgif)

Mxacpgif ci` q}gif ~qhogm }axugma}; ar~axgaima ci` xjoa je wjqif ~aj~oaLj}p ~cxpgmg~cip} cfxaa` pbcp ~qhogm }axugma} `j ijp xaeoamp pba iaa`} ci` vg}ba} je 

wjqif mgpg{ai}/ copbjqfb }jla co}j cmdijvoa`fa` pbcp fjuaxilaip} cxa pxwgif/ pj pba ha}pje pbagx chgogpw/ pj xa}~ji` pj wjqif ~aj~oa) Colj}p coo ~cxpgmg~cip} cfxaa` pbcpfjuaxilaip} iaa` pj }gl~ow og}pai pj pbagx mgpg{ai} ci` ~qp ~aj~oa gi pba maipxa je ~jogmga}ci` }axugma}) Eqxpbaxljxa/ }jla co}j ijpa` pbcp pba sqcogpw ci` cmmjqipchgogpw je mgugo}axucip} iaa` pj gl~xjua)

Ocmd je xa}jqxma}/ ~xgjxgpga} ci` wjqpb exgai`ow cmma}} pj ~qhogm }axugma} vaxa xcg}a` hw~cxpgmg~cip}) Ejx gi}pcima/ pbaxa cxa `geegmqopga} ejx wjqpb jxfcig}cpgji} pj cmma}} ~qhogmeqi`}/ `qa pj hqxacqmxcpgm xasqgxalaip} ci` pba iaa` pj `alji}pxcpa c pxcmd xamjx`/vbgmb lciw lcw ijp bcua) Cp c uaxw hc}gm oauao/ pbaxa g} c iaa` ejx ljxa giejxlcpgji ci`gi}pxqmpgji} gi bjv pj cmma}} ci` qpgog{a ~qhogm }axugma})

Ge fjuaxilaip} }ap ljxa xacog}pgm ~jogmga} ci` pcxfap} ejx ~qhogm }axugma}/ ~cxpgmg~cip}haogaua` pbcp pbg} mjqo` oac` pj ljxa mgpg{ai cmpgji ci` mgugm aifcfalaip gi pba ~jogpgmco~xjma}}) Lciw ~cxpgmg~cip} ar~xa}}a` exq}pxcpgji vgpb pba fc~ hapvaai jeegmgco ~jogmga} ci`pba }axugma} pbcp cxa cmpqcoow jeeaxa`) Xacog}pgm ~jogmga} hc}a` ji cucgochoa xa}jqxma} laci}cujg`gif qixacog}pgm ci` qilap ar~ampcpgji} exjl mgpg{ai})

WjqFju; bjv `j wjqpb vcip pj q}a pambijojfw pj gipaxcmp vgpb fjuaxilaip:

Iav pambijojfga} fgua fjuaxilaip} ci qi~xama`aipa` j~~jxpqigpw pj lcdagiejxlcpgji chjqp ~qhogm ~jogmga} ci` }axugma} cucgochoa ejx pbagx mgpg{ai}) Jia,}pj~vah}gpa} je cucgochoa haiaegp} ci` }axugma} cxa }gl~oa ci` mj}p,aeeampgua vcw} ejx mgpg{ai}pj cmma}} giejxlcpgji) ^cxpgmg~cip} vaxa lj}pow j~pglg}pgm chjqp bcugif c moj}ax `gcojfqavgpb fjuaxilaip}/ ci` ar~xa}}a` pbcp c} c uaxw egx}p }pa~ fjuaxilaip} }bjqo` ecmgogpcpawjqif ~aj~oa‗} cmma}} pj Gipaxiap ci` jpbax mjllqigmcpgji pambijojfga})

Lciw ~cxpgmg~cip} jh}axua` pbcp fjuaxilaip} pai` pj ugav pambijojfw c} c jia,vcwmbciiao pj xacmb jqp pj iav ujpax} ci` pj mcl~cgfi ejx aoampgji}/ xcpbax pbci bcugif c`gcojfqa vgpb wjqif ~aj~oa chjqp ~jogmga} ci` }axugma}) Vbaxa fjuaxilaip} bcua }pcxpa`pj j~ai q~ iav mjllqigmcpgji mbciiao} vgpb wjqif ~aj~oa/ ljxa cmmjqipchgogpw ci`

pxci}~cxaimw g} iaa`a` gi bjv pbagx }qffa}pgji} ci` j~gigji} cxa cmpa` q~ji)Wjqif ~aj~oa qi`ax}pci` ci` mjllqigmcpa vgpb jpbax wjqif ~aj~oa/ ci` }bjqo` ha

giujoua` gi pba ~ociigif ci` gl~oalaipcpgji je iav pambijojfga}/ ~cxpgmqocxow vgpb pbaq}a je xaoaucip la`gc ci` mbciiao}) Vah}gpa} ogda WjqPqha ci` Ecmahjjd mxacpa }~cma}pbcp coojv ejx exaa ci` }cea ar~xa}}gji je j~gigji} ci` g`ac}) Fjuaxilaip} mciijp kq}p c}dejx wjqif ~aj~oa‗} j~gigji} ci` pbai oacua pba `gcojfqa) Cmpgua `gcojfqa hapvaaifjuaxilaip} ci` wjqpb vgoo xa}qop gi }axgjq} aifcfalaip vgpb wjqpb)

Daw xamjllai`cpgji}

F Hqgo` pba mc~cmgpw je wjqif ~aj~oa

Wjqif ~aj~oa mcoo ejx pxcgigif ci` }dgoo,hqgo`gif j~~jxpqigpga} pbcp ~xa~cxa pbal ejxcmpgua ~cxpgmg~cpgji gi `amg}gji,lcdgif ~xjma}}a}) Fjuaxilaip} }bjqo` }q~~jxp ci`

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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GGG)=5) CXA WJQ OG]PAIGIF: WJQPB UJGMA] GI ^QHOGM JOGMW

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7822

ecmgogpcpa c `g}mq}}gji vgpb wjqpb,oa` icpgjico wjqpb ~ocpejxl}/ ci` bgxa ljxa wjqif~aj~oa c} mgugo }axucip}) Pxcgigif ci` ar~j}qxa pj pba vjxd je pba fjuaxilaip vgoo gimxac}awjqif ~aj~oa‗} dijvoa`fa ci` mc~cmgpw/ ci` pbaxaejxa pbagx chgogpw ci` gipaxa}p gi aifcfapbal}aoua} ci` pbagx ~aax} gi pba ~jogpgmco ~xjma}})

F Giujoua wjqif ~aj~oa gi ~ociigif ci` gl~oalaipcpgji

Vbai fjuaxilaip} pxw pj xacmb jqp pj wjqif ~aj~oa vgpb giejxlcpgji ci`j~~jxpqigpga}/ gp g} gl~axcpgua pbcp wjqif ~aj~oa pbal}aoua} cxa gimoq`a` exjl pba gigpgcohxcgi,}pjxlgif }a}}gji} qipgo pba `aoguaxw je la}}cfa}) Wjqif ~aj~oa dijv vbgmbmjllqigmcpgji mbciiao} }bjqo` ha q}a` ci` bjv pj ~bxc}a pba mjllqigmcpgji ci`giejxlcpgji gi c vcw pbcp wjqif ~aj~oa mci xaocpa ci` xa}~ji` pj) Wjqif ~aj~oa }bjqo`co}j ha mji}qopa` ji bjv ~qhogm }axugma} cxa lc`a cucgochoa ” c} pbaw jepai bcua qigsqaiaa`} ci` mbcooaifa} gi cmma}}gif pbal)

F @alji}pxcpa pbcp wjqif ujgma} lcppax

Gp g} uaxw gl~jxpcip ejx fjuaxilaip} pj fj hawji` pjdaig}l ci` }bjv pbcp pbcp wjqpb

j~gigji} cxa pcdai gipj cmmjqip4 ecgoqxa pj `j }j mci eqxpbax `g}aifcfa wjqif ~aj~oa exjlpba ~jogpgmco ~xjma}}) ]jmgco iapvjxdgif vah}gpa} fgua aoampa` jeegmgco} ci` mgugo }axucip} ciqi~xama`aipa` j~~jxpqigpw pj mjllqigmcpa vgpb wjqif ~aj~oa/ ci` pbg} mci ha q}a` pjbcua c exqgpeqo/ mji}pxqmpgua pvj,vcw `gcojfqa vbaxa hjpb ~cxpga} haiaegp) Egicoow/ pbaxaiaa`} pj ha pxci}~cxaimw ci` cmmjqipchgogpw gi bjv }qffa}pgji} exjl wjqif ~aj~oa cxagl~oalaipa`/ coojvgif wjqif ~aj~oa pj ljigpjx ci` aucoqcpa pba ~xjma}})

8) Moglcpa mbcifa

‟Vbcp mci va `j: Ge pbg} mjipgiqa} ejx pba iarp pai wacx}/ vbcp `j wjq pbgid vgoobc~~ai:“

 C`c~pcpgji; bjv bcua wjqif ~aj~oa ci` fjuaxilaip} xa}~ji`a`:

Coo xa}~ji`aip} jh}axua` pbcp moglcpa mbcifa g} coxac`w gl~cmpgif pbagx mjllqigpga}gi iafcpgua vcw}) ^cxpgmg~cip} }bcxa` arcl~oa} je bjv mjllqigpga} ji auaxw mjipgiaipcxa coxac`w eaaogif pcifghoa gl~cmp} exjl moglcpa mbcifa) Vbapbax }ojv ci` }pac`w"`a}axpgegmcpgji'/ jx }q``ai ci` ugjoaip "arpxala vacpbax'/ pba}a mqxxaip mji}asqaima} je moglcpa mbcifa cxa hagif eaop gi uaxw `geeaxaip vcw}) C mjiiampgji vc} lc`a hapvaai pbaqxfaip iaa` pj pcmdoa moglcpa mbcifa ci` ~juaxpw gi c mjl~xabai}gua lciiax) Pbjqfb pbagl~cmp} xa~jxpa` jepai `geeaxa` gi acmb xafgji/ pba mjllji iaa` ejx c`c~pcpgji pjlgiglg}a iafcpgua aeeamp} ji }jmgapga} ci` amjijlga} vc} vaoo qi`ax}pjj` hw coo

~cxpgmg~cip})

Vbai gp mcla pj ~jogmga} cxjqi` moglcpa mbcifa c`c~pcpgji/ c ocxfa lckjxgpw je xa}~ji`aip} gi`gmcpa` pbcp cmpgji} pcdai pj `cpa bcua haai uaxw xacmpgua gi icpqxa) Gi jpbaxvjx`}/ ~jogmga} bcua haai mxcepa` cepax pba ecmp gi jx`ax pj xacmp pj gl~cmp} coxac`w hagifeaop) Fguai pba mqxxaip ejmq} ji c` bjm xacmpgua c~~xjcmba}/ gp g} ijp }qx~xg}gif pba lckjxgpwje xa}~ji`aip} `g` ijp haogaua pbagx fjuaxilaip} bc` }qeegmgaip ~oci} gi ~ocma pj c`c~p pjmoglcpa mbcifa) ]auaxco mjqipxga} bcua qi`axpcdai ~qhogm a`qmcpgji mcl~cgfi}/ hqpxa}~ji`aip} co}j ijpa` pbagx gl~cmp bc} lj}pow haai gi qxhci maipxa} ci` ljxa aeejxp}iaa` pj ha lc`a pj }~xac` pbagx la}}cfa pj pba ~xjugima}) Mjl~xabai}gua/ ejxvcx`,

ojjdgif ~oci} ejx coo aeeampa` }ampjx} je pba amjijlw vgoo bao~ auaxwjia mj~a happax) Pbagl~jxpcima je ai}qxgif pba}a ~oci} cxa gl~oalaipa` ci` aiejxma` vc} co}j }pxa}}a`)

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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GGG)=5) CXA WJQ OG]PAIGIF: WJQPB UJGMA] GI ^QHOGM JOGMW

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 827

Lgpgfcpgji; pba xjoa wjqpb mci ~ocw

Coo ~cxpgmg~cip} cfxaa` pbcp lgpgfcpgji }bjqo` ha c ~xgjxgpw je coo fjuaxilaip}/ hqplciw jh}axua` pbcp gi`q}pxgcog}a` mjqipxga} hacx c fxacpax xa}~ji}ghgogpw ci` chgogpw pjxa`qma alg}}gji} pbci j auaoj~gif mjqipxga}) Xa}~ji}a} ji vbapbax jx ijp ~cxpgmg~cip}‗fjuaxilaip} `g` pcda lgpgfcpgji c} c ~xgjxgpw vaxa ljxa lgra` ci` xcifa` pba }~ampxqlje c``xa}}gif moglcpa mbcifa }axgjq}ow pj ljxa bci`},jee c~~xjcmba}) Jia g}}qa pbcp cxj}a`qxgif pba mji}qopcpgji maipaxa` ji pba `geeaxaima hapvaai pcodgif ci` cmpgif) Lciwlgpgfcpgji gigpgcpgua} bcua ijp haai vaoo ejoojva` q~/ ci` gi }jla mjqipxga} ~jogmga} pj}ojv alg}}gji} bcua fguai lckjx ~jooqpgif gi`q}pxga} c exaa ~c}}) Pbg} gooq}pxcpa` pbambcooaifa} pbcp fjuaxilaip} mci bcua gi `acogif vgpb alg}}gji} exjl gl~jxpcip }ampjx} je pba icpgjico amjijlw/ }qmb c} ejxa}pxw jx cfxgmqopqxa)

Cijpbax gl~jxpcip ~jgip xcg}a` vc} pbcp pbaxa g} jepai c `geeaxaima gi cmpgji hapvaaipba `geeaxaip oauao} je fjuaxilaip vgpbgi c mjqipxw) Gi jpbax vjx`}/ pbaxa mjqo` ha c ojp je cmpgji exjl c lqigmg~co jx }pcpa*~xjugimgco fjuaxilaip hqp ojv gipaxa}p cp pba icpgjico

oauao jx ugma uax}c) Pbg} g} maxpcgiow pba mc}a gi Ijxpb Claxgmc/ vbaxa c ocmd je cmpgji exjlea`axco fjuaxilaip} gi Mcic`c ci` pba Q] bc} oa` pj lciw mgpga}/ }pcpa} ci` ~xjugima}ljugif ejxvcx` ji pbagx jvi)

Gipaxicpgjico mj,j~axcpgji; wjqpb ~ax}~ampgua} ji pba fojhco aeejxp

Moglcpa mbcifa g} c fojhco ~xjhoal pbcp xasqgxa} c fojhco }joqpgji/ ci` gipaxicpgjicomj,j~axcpgji g} ugpco ge va cxa pj juaxmjla pbg} mbcooaifa) Mj,j~axcpgji oac`} pj pba }bcxgifje ha}p ~xcmpgma} ci` pba pxci}eaxxgif je pambijojfw ci` xa}jqxma}) Ijp jiow vgoofjuaxilaip} haiaegp/ hqp gi`gug`qco} ci` mgugo }jmgapw vgoo }bcxa ar~axgaima} ci`c~~xjcmba} ji c`ujmcmw/ mjllqigpw jxfcig}gif ci` ~j}gpgua cmpgji) Gp co}j coojv} ejx pba

fxc`qco alaxfaima je c fojhco mji}mgjq}ia}} ji pbg} g}}qa)Gp vc} moacx pbcp xa}~ji`aip}/ ij lcppax vbaxa pbaw cxa exjl/ ar~amp pbagx mjqipxw pj

~ocw ci gl~jxpcip ~cxp gi ejxfgif c iav fojhco cfxaalaip ~j}p,Dwjpj) Gi`q}pxgcog}a`mjqipxga} }bjqo` ~qx}qa cffxa}}gua ci` hgi`gif alg}}gji} xa`qmpgji pcxfap} ejxpbal}aoua}) Xc~g`ow gi`q}pxgcog}gif mjqipxga} mjqo` mbjj}a pj c`j~p ujoqipcxw icpgjicopcxfap} jx egxlax mjllgplaip} ji c }ampjxco hc}g})

Xa}~ji`aip} co}j lc`a moacx pbcp wjqpb mci ~ocw pba xjoa je gipaxicpgjico oac`ax} ci`iapvjxd,hqgo`ax} pbal}aoua}) Mjqipoa}} arcl~oa} "xafgjico wjqpb iapvjxd}/ wjqpb,oa`mjieaxaima}/ aifcfgif vjxd}bj~}' pbcp bcua haai hqgop hw pba gigpgcpgua je wjqif ~aj~oa`alji}pxcpa pba ~jpaipgco je xacmbgif cmxj}} hjx`ax}/ ljpgucpgif jpbax wjqif ~aj~oa pj

pcda cmpgji) Vbapbax pbxjqfb pambijojfw ogda pba Gipaxiap/ pba mxacpgji je }cea `g}mq}}gji}~cma}/ jx pba q}a je cxp/ lq}gm ci` ~qhogm `alji}pxcpgji/ wjqif ~aj~oa bcua pba `xgua ci`mxacpgugpw pj xacmb c hxjc`ax cq`gaima)

Pba xjoa je wjqpb gi moglcpa cmpgji

Gp vc} chqi`cipow moacx pbcp wjqif ~aj~oa cxjqi` pba vjxo` cxa xac`w pj mocgl pbagxujgma c} daw }pcdabjo`ax} gi pba egfbp cfcgi}p moglcpa mbcifa ci` cxa xac`w pj vjxd bcx` ejx~j}gpgua mbcifa)

C} la}}aifax} ci` mcpcow}p} ejx mjllqigpw cmpgji/ wjqpb mci xcg}a cvcxaia}}/

a`qmcpa ci` ~xjljpa ~j}gpgua mbcifa cljif}p ~aax}/ mjllqigpga}/ ci` }jmgapw c} c vbjoa)Pba mcoo ejx aiugxjilaipco a`qmcpgji ci` wjqif ‟amj,mgpg{ai}bg~“ vc} juaxvbaolgif)

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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GGG)=5) CXA WJQ OG]PAIGIF: WJQPB UJGMA] GI ^QHOGM JOGMW

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>787>

Fxacpax gipafxcpgji je aiugxjilaipco g}}qa} gipj a`qmcpgji }w}pal} vgoo ocw pba ejqi`cpgjial~jvaxa` wjqpb pj xacmb jqp ci` a`qmcpa pba ~qhogm/ a}~amgcoow pbagx ~aax})

C} aifcfa` c`ujmcpa} ejx ~jogmw mbcifa/ wjqpb lq}p hjpb aifcfa vgpb ~jogmw~xjma}}a} pj mxacpa mbcifa exjl vgpbgi ci` `xgua pbal exjl pba jqp}g`a hw hqgo`gif ~qhogm}q~~jxp hjo` ejx ~jogmw ug}gji}) Gi mc}a} vbaxa j~~jxpqigpga} ejx g}mjqx}a `j ijp wap arg}p/}pxjifax wjqpb jxfcig}cpgji} ogida` pjfapbax pbjqfb gipaxicpgjico iapvjxd} vaxa }aai c}c daw vcw pj ecmgogpcpa pbg})

C} aichoax} je ~xcmpgmco ~xjkamp,oauao cmpgji/ wjqpb mjqo` ~ocw c uaxw gl~jxpcip xjoa gi}qffa}pgif/ ~ociigif ci` gl~oalaipgif mjllqigpw,hc}a` c`c~pcpgji ~xjkamp} ci` ojif,paxl c`c~pcpgji ~oci}) Pba }cla vc} asqcoow pxqa ejx lgpgfcpgji ~xjkamp} ci` ojifax paxlmjllqigpw ~ociigif) Gi hjpb mc}a}/ pba iaa` ejx fxacpax pxcgigif ci` mc~cmgpw,hqgo`gif vc}g`aipgega`/ cojif vgpb pba iaa` pj mxacpa ljxa }~cma ci` }q~~jxp ejx wjqpb giujoualaip)

Daw xamjllai`cpgji}

F Gimxac}a xa}jqxma} ejx a`qmcpgji ci` jqpxacmbGic`asqcpa xa}jqxma} ejx wjqif ~aj~oa ji moglcpa mbcifa g}}qa} ~xauaip pbagx chgogpw

pj }bcxa dijvoa`fa ci` }joqpgji} vgpb pbagx ~aax} ci` mjllqigpga}) Pba mxacpgji ci``g}}algicpgji je vg`aow,cmma}}ghoa/ mjl~aoogif ci` qi`ax}pci`choa xa}jqxma} ejx wjqpb/c} vaoo c} pba gipafxcpgji je aiugxjilaipco g}}qa} ci` }q}pcgichgogpw gipj hjpb qxhci ci`xqxco }mbjjo ~xjfxcl} vaxa kq}p c mjq~oa je }qffa}pgji} jeeaxa` hw xa}~ji`aip})

F ^xjug`a pxcgigif/ mc~cmgpw,hqgo`gif ci` egicimgco }q~~jxp

Fjuaxilaip ~xjfxclla} ~xjug`a wjqpb vgpb j~~jxpqigpga} pj fcgi ar~axgaima ci`mjipxghqpa pbagx mxacpgugpw/ dijvoa`fa ci` ~c}}gji) Pxcgigif ~xjfxclla} al~jvax wjqpbpj ha giujoua` gi mjllqigpw c`c~pcpgji ~ociigif/ `g}c}pax xa}~ji}a jx lgpgfcpgji ~xjkamp}ci` ~jogmga} ” ~cxpgmqocxow pbj}a `gxampa` pjvcx`} ~qhogm a`qmcpgji) Egicimgco }q~~jxp gipba ejxl je }lcoo fxcip} g} co}j iaa`a` ejx wjqpb ~xjkamp} ci` iav wjqpb jxfcig}cpgji}/ c}g} xamjfigpgji ejx pba gl~jxpcima ci` }qmma}}a} je wjqpb,oa` gigpgcpgua})

F Aifcfa wjqpb gi pba ~jogmw ~xjma}}

Wjqpb lq}p ha xamjfig}a` c} lckjx }pcdabjo`ax} ci` iaa` c ~ocpejxl vbaxa pbagxujgma} mci ha bacx` vgpbgi fjuaxilaip ji g}}qa} pbcp `gxampow mjimaxi pbal) Pjdaifa}pqxa} exjl ~jogpgmgci} cxa ijp aijqfb ci` `j ijp }q~~jxp pba bgfb ~jpaipgco je wjqpb pjmjipxghqpa) Wjqif ~aj~oa iaa` pj ha aifcfa` vgpb moglcpa ~jogmw cp coo oauao} ” exjl gp}`auaoj~laip ci` `aoguaxw ” gi c faiqgia vcw) Gimoq}gji gi ~jogmw lcdgif mxacpa} jviax}bg~

ci` gi eav ~jogmw egao`} pbg} jviax}bg~ vgoo ha c} ugpco c} gp g} vgpb moglcpa mbcifa ejx}qmma}}eqo ~jogmw `aoguaxw)

Fojhcoow/ wjqpb bjo` c pxalai`jq} cljqip je aiaxfw/ ~c}}gji ci` mxacpgugpw/ coo je vbgmbcxa iaa`a` pj aiug}gji ci` gl~oalaip ~j}gpgua }joqpgji} pj ocxfa g}}qa} ogda moglcpa mbcifa/jx icpgjico ~qhogm ~jogmga}) ^cxpgmg~cip} gi hjpb a,mji}qopcpgji} `alji}pxcpa` c }pxjif ci`faiqgia gipaxa}p gi hagif choa pj gieoqaima pba }bc~gif je ~qhogm ~jogmga} ci` }axugma})

Fjuaxilaip} lq}p xacog}a pbcp wjqif ~aj~oa cxa asqco mgpg{ai}/ ci` gp g} gl~axcpguapbcp pbaw cxa giujoua` cp coo }pa~} je pba ~qhogm ~jogmw ~xjma}}) Vbai gp mjla} pj pba ocxfaxgipaxicpgjico mbcooaifa je moglcpa mbcifa/ pbagx mjooampgua ujgma g} c ~jvaxeqo mcpcow}p)]qmma}}eqo fjuaxilaip} vgoo ha pba jia} pbcp alhxcma pba laci} ci` mbciiao} ejxmjllqigmcpgji ci` `gcojfqa/ gimoq`a wjqpb gi pba `auaoj~laip je ~jogmga}/ ci` cmpguaowgl~oalaip }joqpgji} pbcp haiaegp coo pbagx mgpg{ai})

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GGG)=5) CXA WJQ OG]PAIGIF: WJQPB UJGMA] GI ^QHOGM JOGMW

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 873

Vbai gp mjla} pj q}gif pambijojfw/ fjuaxilaip} iaa` pj qi`ax}pci` pba pjjo} ejxaifcfgif wjqif ~aj~oa coxac`w arg}p) Giijucpgua fjuaxilaip} vgoo ha pba jia} pbcp q}aVah 8)> pjjo} ci` }jmgco iapvjxd} vbgoa alhj`wgif pba }~gxgp je pxci}~cxaimw ci`cmmjqipchgogpw)

Wjqif ~aj~oa cxjqi` pba vjxo` cxa lcdgif c `geeaxaima coxac`w/ hqp pbagx ~jpaipgco pjlcda c ocxfax gl~cmp mci ha cmpgucpa` vgpb }q~~jxp exjl pba fjuaxilaip) Pbg} a,mji}qopcpgji `alji}pxcpa} pbcp wjqpb bcua ughxcip g`ac} ci` giijucpgua }qffa}pgji} pbcpiaa` pj ha }axgjq}ow arclgia` ci` gl~oalaipa` gipj pba ~qhogm ~jogmw ~xjma}})

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

87=

^CXPGGG

Vbcp Iarp: ]bc~gif pba Eqpqxa Pj`cw

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

871

^CXP GGG 

Mbc~pax =6

Pba Eqpqxa je J~ai ci` Gimoq}gua^jogmw Lcdgif

hwDqlg Icg`jj/ ]amxapcxw Faiaxco ci` Mbgae Aramqpgua Jeegmax/

MGUGMQ]; Vjxo` Coogcima ejx Mgpg{ai ^cxpgmg~cpgji

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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GGG)=6) PBA EQPQXA JE J^AI CI@ GIMOQ]GUA JOGMW LCDGIF

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7875

Gipxj`qmpgji

Fjuaxilaip} cxa gimxac}gifow hagif mcooa` q~ji pj ha ljxa gimoq}gua ci` j~ai vbaiejxlqocpgif ~jogmw ci` pj bcua ugchoa mbciiao} pbxjqfb vbgmb fjuaxilaip gi}pgpqpgji} mciha cmma}}a` hw mgpg{ai}) Pba g}}qa je j~ai ci` gimoq}gua ~jogmw,lcdgif laci} pbcpfjuaxilaip} cxa pxci}~cxaip gi `amg}gji,lcdgif ~xjma}}a} pbcp pbaw mci ha ac}gowc~~xjcmba` ci` baima cxa cmma}}ghoa pj pbagx mgpg{ai} ci` pbaw xa}~ji` c`asqcpaow pj pbaugav} ci` mjimaxi} je pba mgpg{ai}) Pbg} gi aeeamp mcoo} ejx fxacpax aifcfalaip hapvaaifjuaxilaip} ci` pbagx mji}pgpqaimga} ci` }qmb c xaocpgji}bg~ vgoo aibcima `aljmxcmw/

pxci}~cxaimw/ cmmjqipchgogpw/ jviax}bg~ je icpgjico ~xgjxgpga} ci` `auaoj~laip) Gp g}hamjlgif aug`aip pbcp fjuaxicima g} ij ojifax pba `jlcgi je icpgjico fjuaxilaip} cojia/hqp gimxac}gifow giujoua} mjipxghqpgji} exjl c``gpgjico ~jogpgmco cmpjx} ci` jpbax}pcdabjo`ax}) Jia }qmb }pcdabjo`ax g} mgugo }jmgapw) Vbgoa fjuaxilaip} xalcgi ~jvaxeqo/pbaxa cxa lciw vcw} ejx mgpg{ai} pj aifcfa gi `amg}gji,lcdgif ~xjma}}a})

Gi pbg} hxgae mjipxghqpgji/ G vcip pj bgfbogfbp c eav `g}pqxhgif pxai`} jx vbcp G mcoo`aljmxcpgm ‟`aegmgp}“ pbcp bcua mji}pxcgia` }~cma} ejx gimoq}gji gi ~jogmw,lcdgif~xjma}}a}/ pba xa}~ji}a} hw mgpg{ai} ci` mgugo }jmgapw pj }jla je pba}a pxai`} ci` pba~xj}~amp} ejx pba gimoq}gji je mgpg{ai} ci` mgugo }jmgapw gi ~jogmw,lcdgif)

@g}pqxhgif pxai`}Pba egx}p `g}pqxhgif pxai` xaocpa} pj pba ecmp pbcp aoampgji} lcw ha bao` xafqocxow/ hqp

eavax ci` eavax ~aj~oa cxa mbjj}gif pj ujpa4 lacigifeqo gipaxecma hapvaai mgpg{ai} ci`pba aoampa` g} lgiglco hapvaai aoampgji ~axgj`}) ]qxuaw} xauaco `amogigif oauao} je mgpg{aipxq}p gi ~qhogm gi}pgpqpgji} ci` c }bgep cvcw exjl xafqocx aifcfalaip gi `aljmxcpgm~xjma}}a}) Gi lciw `aljmxcpgm }w}pal}/ ‟ejxl“ bc} ocxfaow juaxpcdai pba ‟}qh}pcima“ je `aljmxcmw) Pba gieoqaima je ljiga` gipaxa}p} gi lciw pxc`gpgjico }w}pal} g} co}j pqxigifmgpg{ai} cvcw exjl pxc`gpgjico aifcfalaip gi ecujqx je iav ejxl} je ~cxpgmg~cpgji) Pbg}vcigif je ecgpb gi pxc`gpgjico ~jogpgmco gi}pgpqpgji} }bjqo` ijp/ bjvauax/ ha qi`ax}pjj` c} c}gfi je mgpg{ai c~cpbw) Mgpg{ai} cxa egi`gif iav vcw} je hamjlgif giujoua` gi ~qhogm ogea ci`

`amg}gji,lcdgif/ lcxdgif c }bgep exjl xa~xa}aipcpgua `aljmxcmw pj iav ejxl} je ~cxpgmg~cpjxw fjuaxicima)

Pba }amji` `g}pqxhgif pxai` g} pbcp ~cxpgmg~cpjxw fjuaxicima ~xjma}}a} cxa ijpgimoq}gua aijqfb/ ge jia pcda} gipj mji}g`axcpgji pba pbxaa oauao} je fjuaxicima ~xjma}}a}vbgmb jmmqx cp pba ‟lcmxj“/ ‟la}j“ ci` ‟lgmxj“ oauao}) Pba}a pbxaa ~xjma}}a} pxci}ocpagipj fjuaxicima ~jogmw/ gl~oalaipcpgji/ ci` }axugma `aoguaxw xa}~ampguaow) Ar~axgaima}bjv} pbcp lj}p fjuaxilaip} cxa mjlejxpchoa vgpb pba lgmxj xjoa vbgmb g} pba `aoguaxw je }axugma}4 auai }j/ fjuaxilaip} mci `j ljxa pj mxacpa ljxa aichogif aiugxjilaip} gi jx`axejx pba}a lgmxj,oauao cmpgugpga} pj cmpqcoow eojqxg}b ci` ha ljxa aeeampgua) Fjuaxilaip} co}j

iaa` pj aifcfa mgugo }jmgapw ci` mgpg{ai} ji g}}qa} cp pba lcmxj,oauao/ ci` gp g} gl~jxpcipejx fjuaxilaip} pj xamjfig}a pbcp mgugo }jmgapw mci c`` ucoqa pj gl~xjugif fjuaxicima

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GGG)=6) PBA EQPQXA JE J^AI CI@ GIMOQ]GUA ^JOGMW LCDGIF

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 876

~xjma}}a}/ gl~xjugif ~jogmw ci` co}j mjipxghqpgif pj `aoguaxw) Ecgoqxa pj xamjfig}a pba}apbxaa xjoa} ci` jiow cmdijvoa`fgif pba `aoguaxw xjoa lcda} c iafcpgua }pcpalaip pbcp pbajiow pbgif mgugo }jmgapw mci mjipxghqpa g} mbac~ ochjqx)

Pba pbgx` `g}pqxhgif pxai` g} pbcp gi pba icla je pba vcx ji paxxjxg}l/ pbaxa bc} haaic xa`qmpgji je mgugm }~cma ci` aljmxcpgm }~cma gi lciw mjqipxga} c} maxpcgi fjuaxilaip}q}a pba vcx ji paxxjx c} ci armq}a pj ~c}} oafg}ocpgji pbcp xa}pxgmp} pba xgfbp} "ci` vjxd' je IFJ} ci` eqi`claipco xgfbp} pj exaa`jl je c}}jmgcpgji/ c}}alhow ci` ar~xa}}gji)

Xa}~ji}a} exjl mgpg{ai} ci` mgugo }jmgapw

Mgugo }jmgapw ci` mgpg{ai} cxa cmpguaow mjlgif q~ vgpb xa}~ji}a} pj pba mbcooaifa}bgfbogfbpa` chjua) Pba axj}gji je icpgjico `amg}gji,lcdgif mc~cmgpw pbxjqfb pba ~xjma}}je fojhcog}cpgji bc} hxjqfbp pglaow xa}~ji}a} exjl mgugo }jmgapw) Gimxac}gifow `amg}gji} pbcpceeamp mgpg{ai} cxa hagif pcdai hw }q~xcicpgjico gi}pgpqpgji} pbcp cxa/ gi lj}p mc}a}/ iagpbaxcmma}}ghoa pj mgpg{ai aifcfalaip ijx cmmjqipchoa pj mgpg{ai}) Pbjqfb fjuaxilaip} }pgoo

}axua c} daw ~jogpgmco ~ocwax} gi lj}p mjqipxga}/ pbagx ~xglcxw maipxa} je ~jvax cxafxc`qcoow hagif axj`a`) Hamcq}a je pba mji}pxcgip} gibaxaip gi ~cxpgmg~cpjxw fjuaxicima~xjma}}a}/ mgpg{ai} cxa gimxac}gifow kjgigif mgugm ljualaip} pj ej}pax ~qhogm ~cxpgmg~cpgji/pxci}~cxaimw ci` cmmjqipchgogpw gi fjuaxicima)

Bg}pjxgmcoow/ lqmb je pba vjxd je mgugo }jmgapw jxfcig}cpgji} bc} haai cp pba lgmxj,oauao/ vbaxa pbaw cxa giujoua` gi ~xjug`gif gl~jxpcip }axugma} pj uqoiaxchoa mjllqigpga}gi cxac} c} `guax}a c} bacopb mcxa/ a`qmcpgji ci` ~xjea}}gjico pxcgigif/ bqlcigpcxgci xaogae/pba al~jvaxlaip je vjlai/ pambigmco c}}g}pcima ci` aiugxjilaipco ~xjpampgji/ pj iclac eav) Gimxac}gifow/ mgugo }jmgapw fxjq~} bcua }pa~~a` gipj pba qiac}w ucmqql je ~j}p,mjieogmp }gpqcpgji} ci` bcua mjl~ai}cpa` ejx pba }pcpa ” c`lgppa`ow ijp vgpbjqp

mjipxjuax}w ” auai pbjqfb gi pba fxjvgif iqlhax je gi}pcima} vbaxa ugpco ~qhogm }axugma}bcua haai xjooa` hcmd/ pbg} bc} ocxfaow haai c} c xa}qop je lcmxj amjijlgm xaejxl})

Gi pba 372>}/ pba }ojfci ‟pbgid fojhcoow hqp cmp ojmcoow“ vc} lc`a ~j~qocx) Habgi` pba}ojfci vc} c mcoo pbcp fxacpax mji}g`axcpgji iaa`a` pj ha fguai ji bjv fojhco `g}mjqx}a/fojhco pbgidgif/ fojhco ~xjma}}a} ci` fojhco gi}pgpqpgji} `apaxlgia` vbcp vc} cmbgauchoa cppba ojmco ci` icpgjico oauao) Gxjigmcoow cp pbg} ~jgip gi bg}pjxw vbai lj}p mjqipxga} bcuacmbgaua` jx xapqxia` pj aoampjxco `aljmxcmw/ gimoq`gif mjqipxga} gi Ac}paxi ci` MaipxcoAqxj~a/ Cexgmc ci` Ocpgi Claxgmc/ pba xaco ~jvax cxjqi` eqi`claipco g}}qa} }qmb c} pbaamjijlw/ ljiapcxw ~jogmw/ pba aiugxjilaip ci` BGU ci` CG@] `ja} ijp xa}~amp icpgjicohjqi`cxga}) Pba xacogpw g} pbcp auai ge va bcua icpgjico ~jogpgmco oac`ax} vbj cxa glhqa` vgpb

gipafxgpw/ vbj }pxjifow ~qx}qa cipg,mjxxq~pgji cfai`c} ci` cxa ~xj,~jjx gi pbagx jxgaipcpgji4pba arpaip je ~xjfxa}} pbcp mci ha lc`a g} gimxac}gifow `apaxlgia` hw ~jogmga} ci` ~xcmpgma}je fojhco ci` lqopgocpaxco gi}pgpqpgji}) Gi xamaip wacx}/ mgugo }jmgapw fxjq~} bcua pbaxaejxaxamjfig}a` pba iaa` pj xapbgid pbg} }ojfci) Ar~axgaima bc} }bjvi pbcp gi ci` je gp}aoe/ cmpgifojmcoow vgoo ijp fap pj pba xjjp mcq}a} je lciw }jmgco ci` amjijlgm ~xjhoal} ge pba xaco ojmq}je ~jvax xalcgi} fojhco) Pbaxa g} pbq} pba iaa` pj ‟pbgid ojmcoow ci` cmp fojhcoow“ c} vaoo) Pjpbg} ai`/ c fxjvgif iqlhax je mgugo }jmgapw jxfcig}cpgji} bcua hamjla cmpguaow aifcfa` gipxci}icpgjico c`ujmcmw vjxd/ mcl~cgfigif ci` ~jogmw ejxlqocpgji)

^xj}~amp} ejx pba eqpqxa

Hw ijp aifcfgif mgugo }jmgapw gi pbagx ~jogmw ejxlqocpgji ~xjma}}a}/ fjuaxilaip} xg}d`a~xgugif pbal}aoua} je xa}axujgx} je giejxlcpgji pbcp mci c}}g}p gi pba `xcepgif je happax

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GGG)=6) PBA EQPQXA JE J^AI CI@ GIMOQ]GUA JOGMW LCDGIF

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7872

~jogmw) Gp g} }aoe,`aeacpgif ejx ~jogpgmco oac`ax} pj `a~xgua pbal}aoua} je pba ~jogmwdijvoa`fa pbcp mgugo }jmgapw cmpjx} cmsqgxa exjl vjxdgif `gxampow vgpb uqoiaxchoamjllqigpga}) Ejx arcl~oa/ mgugo }jmgapw vgoo ha happax ~ocma` pj giejxl pba `xcepgif je c`jla}pgm ugjoaima ocv }gima gp vjxd} vgpb }qxugujx} je ugjoaima)

Gi lciw mjqipxga}/ pbaxa cxa bgfb oauao} je gipaxcmpgji ji }~amgegm g}}qa} hapvaaifjuaxilaip} ci` pbagx mgpg{ai}) Bjvauax/ pbaxa g} co}j gimxac}gif ~xa}}qxa ji fjuaxilaip}pj giujoua mgpg{ai} gi pba `amg}gji,lcdgif ~xjma}}a} cp coo oauao}) C} mgugo }jmgapw bc}lcpqxa`/ gp} mxa`ghgogpw vgpb jqp}g`a cq`gaima} bc} fxjvi) Pbg} g} lj}p moacxow aug`aima`hw pba ecmp pbcp mgugo }jmgapw fxjq~} faiaxcoow aikjw c bgfb oauao je ~qhogm pxq}p) C xamaip}qxuaw xauacoa` pbcp cljif 36 gi}pgpqpgji}/ xcifgif exjl icpgjico fjuaxilaip} pja`qmcpgjico }w}pal} pj la`gc ci` pba oafco }w}pal/ IFJ} cxa pba gi}pgpqpgji lj}p pxq}pa`hw cuaxcfa mgpg{ai} cepax pbagx mjqipxw‗} cxla` ejxma}) Pba vjxd je mgugo }jmgapw bc} ljua`exjl pba `gxamp ~xjug}gji je }axugma} pj mji}pgpqaimga}/ cp pba ojmco jx icpgjico oauao/ pjc`ujmcmw cgla` cp c``xa}}gif pba ~jogmga} vbgmb gl~cmp q~ji pbagx ~cxpgmqocx cxac je vjxd)

Mjimoq}gji

Pbaxa g} mjipgiqa` ~xa}}qxa ji fjuaxilaip} gi lj}p mjqipxga} pj ha j~ai ci`gimoq}gua gi pba `amg}gji,lcdgif ~xjma}}a} hamcq}a pbg} }q~~jxp} `aljmxcmw/cmmjqipchgogpw ci` pxci}~cxaimw/ ci` ej}pax} `auaoj~laip) Gp g} ogdaow pbcp pbg} lcw ha pbavcw ejxvcx` gi pba eqpqxa hqp egx}p pba mqxxaip fjuaxicima ~xcmpgma} bcua pj ha xaugava`) C}}qmb/ pbaxa }bjqo` ha xaiava` aifcfalaip} hapvaai mgugo }jmgapw a}~amgcoow ci`fjuaxilaip} ji pba fjuaxicima ~jogmw ci` gl~oalaipcpgji oauao}/ ci` ijp kq}p cp pba oauaoje }axugma `aoguaxw) Fjuaxilaip} co}j iaa` pj ha mjl~ogcip hw gl~oalaipgif pba ~jogmga}pbaw ejxlqocpa ci` c`j~p) Vgpb pba pxci}eax je `amg}gji,lcdgif ~xjma}}a} exjl icpgjico pj

fojhco oauao}/ fjuaxilaip} ci` mgugo }jmgapw }bjqo` gimxac}gifow ha mji}mgjq} je pba ecmppbcp ge pbaw pxqow vcip pj qi`ax}pci` pba qi`axowgif mcq}a} je pba amjijlgm ci` }jmgco~xjhoal} ecmgif pbagx mgpg{ai}/ pbaw bcua pj ‟pbgid ojmcoow hqp cmp fojhcoow)“ Ge mqxxaipfjuaxicima ~xjma}}a} mci ha xaugava`/ ci` hjpb fjuaxilaip} ci` mgugo }jmgapw qi`ax}pci`pbcp pbaw bcua pj j~axcpa ji pba hc}g} je fojhco `auaoj~laip pxai`}/ pbai va vgoo vgpia}}c fxacpax `afxaa je gimoq}guaia}} gi pba ejxlqocpgji je icpgjico ~jogmga} ci`gl~oalaipcpgji je fjuaxilaip ~xgjxgpga})

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

877

^CXP GGG 

Mbc~pax =2

Fojhcog}a` @aljmxcmw

hwA`vcx` Ci`ax}}ji ci` Xgmbcx` Vgo}ji/ Giujoua/ Qigpa` Dgif`jl

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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GGG)=2) FOJHCOG]A@ @ALJMXCMW

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7=>>

Pba }pcpa va‗xa gi

Gp g} gxjigm pbcp va pcod je c mxg}g} je `aljmxcmw pj`cw) Cepax coo/ pbaxa bcua iauax haailjxa icpgji} ji acxpb pbcp coojv pbagx mgpg{ai} xafqocx/ exaa ci` mjl~apgpgua aoampgji} pbciijv) Ji ~c~ax/ `aljmxcmw bc} iauax haai }pxjifax) Bjvauax/ ge pba oc}p `amc`a je pba 8>pbmaipqxw }cv pba vg`a}~xac` c`c~pcpgji je xa~xa}aipcpgua `aljmxcmw cmxj}} pba vjxo`/pbai pba egx}p `amc`a je pba iav lgooaiigql bc} haai mbcxcmpaxg}a` hw vg`a}~xac`mjimaxi pbcp jqx `aljmxcpgm gi}pgpqpgji} cxa iagpbax egp ejx ~qx~j}a jx gi`aa`/ `aljmxcpgmaijqfb)

Pba ojif,paxl pxai` cmxj}} lj}p va}paxi `aljmxcmga} g} pbcp je `amogigifgiujoualaip gi ejxlco ~jogpgm} ci` ojvax pqxijqp} gi aoampgji})

Cijpbax }pcxd ~cxc`jr bc} haai qimjuaxa` hw pba xamaip ‟]pcpa je pba Eqpqxa“ xa~jxp/~xj`qma` hw pba Vjxo` Ea`axcpgji je Qigpa` Icpgji} C}}jmgcpgji}) Gp g} mocgla` gi pbg}xa~jxp pbcp c} c fojhco ~j~qocpgji va bcua iauax haai vacopbgax/ bacopbgax jx happaxa`qmcpa` hqp cp pba }cla pgla va gimxac}gifow eaao gi}amqxa ci` jqp je mjipxjo je jqxgi`gug`qco jx mjooampgua `a}pgiga})

Pj pbg} va iaa` pj c`` pba iav mbcooaifa} pbcp ecma q}/ ci` pbcp mciijp ha }joua` hwpba }pcpa cojia) Pba}a ‟vgmda` g}}qa}“/ }qmb c} moglcpa mbcifa/ pba ‟jha}gpw a~g`algm“ ci`

jpbax} xasqgxa agpbax mji}ai}qco habcugjqx mbcifa cljif}p mgpg{ai} c} c vbjoa4 jx lqmb}pxjifax oac`ax}bg~/ jx pba dgi` wjq xcxaow }aa exjl va}paxi icpgjico fjuaxilaip})

Pba}a ecmpjx} bao~ ar~ocgi vbw va }aa ci gimxac}a` gipaxa}p gi j~aigif q~ ~jogmwlcdgif pj `geeaxaip ujgma}) Ji pba jia bci`/ pbg} g} hamcq}a ~aj~oa haogaua pbg} vgoogimxac}a pba gipafxgpw ci` oafgpglcmw je fjuaxilaip4 ci` ji pba jpbax hamcq}a gp lgfbp`xgua fxacpax aeegmcmw ji pba}a mxgpgmco vgmda` g}}qa})

Gi pba 8>pb maipqxw va hqgop gi}pgpqpgji} pj pcmdoa pba mbcooaifa} va pbai ecma`; pbaBacopb ]axugma} pj xcg}a ogea ar~ampcimw/ Bgfbvcw} Cfaimga} pj ljua q} cxjqi`/ gi pba QDva auai mxacpa` c icpgjico hxjc`mc}pax pj daa~ q} vaoo giejxla` ci` lcda }qxa jqx`aljmxcmw vjxda` ~xj~axow)

Pj`cw‗} mbcooaifa} cxa }glgocx hqp gimxac}gifow mjl~oar) Va ijv bcua ci cfgif~j~qocpgji/ mjifa}pa` pxci}~jxp iapvjxd}/ ci` giejxlcpgji juaxojc`) Gp g} moacx pbcp pbamqxxaip gi}pgpqpgji} cojia mciijp }joua pba ~xjhoal} je pba lj`axi axc)

Pba cfa je `aljmxcpgm ar~axglaip}

Va cxa mqxxaipow ogugif pbxjqfb ci gipaxa}pgif ~axgj` je gipai}a ar~axglaipcpgji c}va }pxgua pj mxacpa iav }joqpgji}/ egp ejx pba mgpg{ai} je pba iav lgooaiigql)

Pba ar~axglaip} cxa iqlaxjq} ci` bcua pcdai ucxga` ejxl}/ xcifgif gi }mj~a/ }mcoaci` ejmq}) ]jla giujoua pbjq}ci`} je mgpg{ai} }glqopciajq}ow/ ejx arcl~oa gi pba lc}}

giujoualaip lambcig}l} xqi hw Claxgmc]~acd} gi pba Q]) Jpbax} pcda ~ocma ji c ljxalj`a}p }mcoa/ }qmb c} pba mgpg{ai}‗ kqxga} vbgmb pba QD‗} ^xgla Lgig}pax Fjx`ji Hxjvi bc}

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GGG)=2) FOJHCOG]A@ @ALJMXCMW

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 =>3

}q~~jxpa` gi xamaip ljipb}) ]jla cxa moj}aow gipafxcpa` vgpb pba gi}pgpqpgji} je xa~xa}aipcpgua `aljmxcmw/ }qmb c} pba ~cxpgmg~cpjxw hq`fapgif gigpgcpgua} ~gjiaaxa` giHxc{go ci` ijv q}a` cmxj}} pba fojha)

Vbcp g} moacx g} pbcp pbaxa g} ij jia ci}vax pj pba mbcooaifa} je 83}p maipqxwfjuaxicima) Qi`jqhpa`ow lciw je pba}a ar~axglaip} vgoo ecgo/ hqp pba jia} pbcp }qmmaa`jeeax q} c mbcima pj hjpb }pxaifpbai `aljmxcmw ci` ~axbc~} ljxa gl~jxpcipow bao~ q}laap 83}p maipqxw mbcooaifa})

@geeaxaima} lcppax

Pbg} `ja} ijp laci pbcp pba }cla ar~axglaip} vgoo }qmmaa` cmxj}} pba vjxo`) Pbaxacxa gl~jxpcip `geeaxaima} hapvaai pba JAM@ mjqipxga} vbgmb gieoqaima bjv pba}a iav~cxpgmg~cpgua lambcig}l} vjxd ji pba fxjqi`)

Jia }qmb ecmpjx g} vbaxa gl~apq} ejx ljxa ~cxpgmg~cpgji mjla} exjl ci` pba mc~cmgpw je mgugo }jmgapw pj }mxqpgig}a pbg} auaoj~laip) Gi pba Q]/ ejqi`cpgji} ci` pxq}p} cxa jepai daw gi

eqi`gif ci` aimjqxcfgif pba q}a je ~cxpgmg~cpgua lambcig}l}/ vbaxac} gi pba QD pbg} xjoa g}ocxfaow ~xjug`a` hw fjuaxilaip) Mji}asqaipow gi pba Q] ~qhogm ~cxpgmg~cpgji pai`} pj~xgjxgpg}a fgugif mgpg{ai} c ~ocpejxl pj ha bacx`4 gi pba QD fxacpax al~bc}g} g} ai}qxgif pba~xjma}}a} cxa mjl~cpghoa vgpb fjuaxilaip) Gi pba Q]/ pbaxa cxa bgfb oauao} je giijucpgji ci`oglgpa` ~jogpgmco ~qxmbc}a/ ci` gi pba QD ugma uax}c) Jia mjlljicogpw hapvaai pba QD ci` Q]cxa pba pbxgugif gi`a~ai`aip mgugo }jmgapw ljualaip} pbcp qi`ax~gi pba ~cxpgmg~cpgji}ampjx}) Gp g} pba}a }ampjx} pbcp bcua pbq} ecx ~xjug`a` pba ~qhogm ~cxpgmg~cpgji mc~cmgpw cmxj}}pba cifoj}crji vjxo`) C mc~cmgpw pbcp g} oa}} `auaoj~a` gi lqmb je mjipgiaipco Aqxj~a)

Gi Excima/ bc` ]çfjoâia Xjwcoa vji pba 8>>6 ^xa}g`aipgco aoampgji/ pbai va vjqo` bcuabc` pba vjxo`‗} egx}p ^xa}g`aip aoampa` ji c ~cxpgmg~cpgji pgmdap/ hqp gi c mjqipxw vgpb uaxw

oglgpa` mgugo }jmgapw mc~cmgpw pj `aoguax ji pba ~xjlg}a) Pbaxa cxa `geeaxaip mbcooaifa} giFaxlciw ci` ]mci`gicugc/ vbaxa mgugo }jmgapw fxjq~} cxa jepai }pcpa eqi`a` ci` pbq}~jpaipgcoow mji}pxcgia` gi pbagx xjoa c} mgpg{ai c`ujmcpa})

Pbcp }cg` va cxa ijv aikjwgif c pgla je `aljmxcpgm hoj}}jlgif ci` fxjvpb cmxj}} pbavjxo`) Pba daw g} bjv va lcicfa pbg} ‟egao`“4 bjv va ai}qxa va giijucpa gi vcw} pbcpaichoa xa}joqpgji je vgmda` g}}qa}4 bjv va lcda fjj` q}a je mgpg{ai} oglgpa` pgla ci` bjvva oacxi aeeampguaow exjl acmb jpbax)

Haojv va jqpogia }jla je pba daw `xguax}/ pbxacp} ci` mbcooaifa} pbcp va pbgid vgoo hadaw pj cmbgaugif pbg})

@xguax}Gi pba iarp `amc`a pba ejoojvgif pxai`} cxa ogdaow pj `xgua ci` }bc~a pba `auaoj~laip

je ljxa ~cxpgmg~cpgji;

F Ji,fjgif ecgoqxa pj pcmdoa fojhco mbcooaifa} }qmb c} moglcpa mbcifa/ `g}~cxgpga} gi vacopbci` ejxma` lgfxcpgji)

F Pba jifjgif `amogia gi mjooampgua g`aipgpga} vbgmb g} ojvaxgif hjpb lalhax}bg~ xcpa} je ejxlco ~jogpgmco ~cxpga} ci` aoampjxco pqxijqp xcpa})

F Ci gimxac}gifow a`qmcpa` ci` ujmco mgpg{aixw vbj bcua bgfbax ar~ampcpgji} je ~qhogm}axugma} ci` pbagx chgogpw pj gieoqaima pbal)

F Pba gimxac}gif gl~jxpcima je ~jogmw g}}qa} vbgmb cxa mjl~oar ci` xasqgxa habcugjqxmbcifa exjl vg`ax fxjq~} gi }jmgapw)

F J~~jxpqigpga} ejx gimxac}a` ~cxpgmg~cpgji ~xjug`a` hw iav pambijojfga})

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GGG)=2) FOJHCOG]A@ @ALJMXCMW

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7=>8

Pbxacp}

Pbaxa cxa bjvauax c iqlhax je mjqipaxucgogif pxai`} vbgmb mci mjqipaxcmp pba`xguax} ejx ljxa ~cxpgmg~cpgji) Pba}a gimoq`a;

F Mgpg{ai} cxa gimxac}gifow eaaogif }pxa}}a` ci` ‟pgla }pcxua`“/ oacugif pbal vgpb oa}} pgla

ci` gimogicpgji pj pcda ~cxp)F Pba fxjvpb je j~~jxpqigpga} vgpbjqp }qeegmgaip mc~cmgpw ci` xa}jqxma} bc} jepai oa` pj

pjdaig}l ci` hc` ~xcmpgma/ vbgmb qi`axlgia} pba oafgpglcmw je ~qhogm ~cxpgmg~cpgji gipba awa} je mgpg{ai} cmxj}} pba hjcx`)

F Qiejxpqicpaow mjieogmp} hapvaai `aljmxcpgmcoow aoampa` xa~xa}aipcpgua} ci` pbagi}pgpqpgji} je ~cxpgmg~cpgua `aljmxcmw cxa ijp qimjllji/ jepai aoampa` xa~xa}aipcpgua}mci eaao pbxacpaia` hw pba}a iav gigpgcpgua})

F Gimxac}a` ~qhogm ~cxpgmg~cpgji jepai mbcooaifa} aipxaimba` ar~axp mqopqxa} vgpbgifjuaxilaip) Pba}a mqopqxa} bcua }pxjif gimaipgua} ejx ~xjpampgif pba }pcpq} sqj)

Daw mbcooaifa} cbac`

Ge pba chjua hcxxgax} cxa pj ha juaxmjla pbaxa cxa c iqlhax je gl~jxpcip mbcooaifa}pbcp iaa` pj ha c``xa}}a`) Pba}a cxa }jla je pba daw cxac} pbcp Giujoua eaao} }bjqo` ha c~xgjxgpw gi pba wacx} cbac`;

F Gimxac}gif ejmq} ji `jgif happax xcpbax pbci kq}p ljxa ~cxpgmg~cpgji) Xacog}gif pbcp ljxag} ijp iama}}cxgow happax)

F @auaoj~gif c moacx ejmq} ci` ~qx~j}a ejx acmb gigpgcpgua ” jia pbcp g} moacxowmjllqigmcpa` pj pba gipai`a` ~cxpgmg~cip})

F Aimjqxcfa aoampa` xa~xa}aipcpgua} pj vjxd vgpb xcpbax pbci cfcgi}p iav ejxl} je 

~cxpgmg~cpgua `aljmxcmw)

F Pj `aco vgpb pba ocxfa }mcoa g}}qa} pbcp va ecma va iaa` pj `auaoj~ ocxfax }mcoa ci` ljxaug}ghoa ~xjma}}a} je ~qhogm ~cxpgmg~cpgji)

F @auaoj~gif c }pxjifax aug`aima hc}a je vbcp vjxd})

C} ci gimxac}gif iqlhax je g}}qa} pbcp ecma q} mqp cmxj}} icpgjico hcxxgax} gp g} ogdaowpbcp pbaxa vgoo ha gimxac}gif mcoo} ejx ~cxpgmg~cpgji cp pba oauao je pxci}icpgjico fjuaxicima)Pbaxa cxa }gfigegmcip hcxxgax} ci` ~xjhoal} vgpb pbg}/ hqp gi pba ojifax paxl pba}a vgooiaa` pj ha juaxmjla) Pba JAM@‗} gipaxa}p gi pba cxac je j~ai ~jogmw lcdgif g} pbaxaejxauaxw vaomjla/ hjpb gi paxl} je ~xjug`gif }~cma ejx }bcxgif fjj` ~xcmpgma cmxj}} mjqipga}

hqp co}j c} ci cxaic ejx ~gjiaaxgif ~cxpgmg~cpgji cp c fojhco oauao) Ci` gp g} cp pba fojhco oauaocepax coo vbaxa }j lciw je pba xaco mbcooaifa} oga)

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G]HI 762,78,50,>0225,6Ejmq} ji Mgpg{ai}^qhogm Aifcfalaip ejx Happax jogmw ci` ]axugma}§ JAM@ 8>>7

=>=

CIIAR C

Oafg}ocpgji ci` ^jogmw Lac}qxa} ejx J~ai Fjuaxilaip+

+ Wacx gi hxcmdap} gi`gmcpa} `cpa je egx}p ~c}}cfa je oafg}ocpgji gi pbg} egao`) Ejx arcl~oa; 8>>3 "3762')Pbg} laci} pbcp pba mqxxaip ocv cpa} exjl 8>>3/ ci` pbcp oafg}ocpgji vc} egx}p ~c}}a` gi 3762)

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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CIIA RC

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 =   >  0  Ocv ji Cmma}} pj Giejxlcpgji

ci` @jmqlaip}

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Pgpoa Oafg}ocpgua Gi}pxqlaip} CmpCxmbgua} CmpExaa`jl je Giejxlcpgji Cmp

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Pgpoa Ocv ji J~aiia}} je pbaC`lgig}pxcpgji

Cp pba xafgjico oauao;^cxogclaip je Eoci`ax} Cmp ji pba qhogm Icpqxa je Fjuaxilaip"32 Lcw 3777'

Ea`axco Jlhq`}lai CmpCp pba xafgjico oauao;^cxogclaip je Eoci`ax} Cmpji pba Eoalg}b Jlhq`}lci ]axugma "3772'

Ocv ji pba ^xjpampgji

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Ea`axco Cmpgji ^oci jx pba Giejxlcpgji ]jmgapwCp pba xafgjico oauao;Fjuaxilaip je Eoci`ax} `amxaaji a,fjuaxilaip "2 @am) >>'

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Wacx 3728 3728 3728 8>>> 8>>>

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Pgpoa Cmma}} pj Giejxlcpgji Cmp Giejxlcpgji Mjllg}}gjiax ^xgucmw Cmp Pba ^ax}jico Giejxlcpgji ^xjpampgji ci` Aoampxjigm

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Pgpoa Cmp ji Exaa Cmma}}

pj Giejxlcpgji

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]pcpa giejxlcpgji ~jogmw

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

http://slidepdf.com/reader/full/oecd-studies-on-public-engagement-focus-on-citizens-public-engagement-for 308/325

CIIA RC

E  J M  Q ]  JI M G  

P G  [ A I ]  ; ^  QH O G   M A I FC FA LA IP E  JX H A P P A X ^  JO G   M WCI@ ] A X UG   M A  ] ”G   ] H I 7 6  2 , 7 8 , 5 0 , > 0  2  2  5 ,6 ” § JA  M @8  >  >  7 

 =   >   5  

33) Bqifcxw

Wacx 3778 3773 "3716' "377>' 3778 8>>34 8>>= 8>>=

@cpa "Mjlhgia` EJG ci` @cpc^xjpampgji Cmp'

"Qi`ax pba Mji}pgpqpgji' "Mjlhgia` EJG ci` @cpc^xjpampgji Cmp'

87 Lcw >3/ 80 Iju) >= Iju) >=

Pgpoa Cmp ORGGG je 3778 ji

pba ^xjpampgji je ^ax}jico @cpcci` pba ^qhogmgpw je ^ax}jico@cpc je ^qhogm Gipaxa}p

Faiaxco Xqoa} je ]pcpaC`lgig}pxcpgji ^xjma`qxa} CmpRRUG "Cmp GU je 3716'

"=^cxogclaipcxwMjllg}}gjiax} ejx mgugo xgfbp}4apbigm ci` icpgjico lgijxgpga}4`cpc ~xjpampgji'

Cmp ORGGG je 3778 ji pba^xjpampgji je ^ax}jico @cpcci` pba qhogmgpw je ^ax}jico @cpcje ^qhogm Gipaxa}p

Cmp ji Aoampxjigm ]gficpqxaCmp ji AoampxjigmMjllqigmcpgji}

Bqifcxgci Giejxlcpgji ]jmgapw]pxcpafw "LGP]' 3385*8>>=)"RGG) 38)'

38) Gmaoci`

Wacx 3775 377= 3722 3727 8>>0

@cpa @am) C~x) >0

Pgpoa Giejxlcpgji Cmp C`lgig}pxcpgua Cmp Jeegma je Jlhq`}lci vc} a}pchog}ba`

Cmp Mjimaxigif pba Xafg}pxcpgji ci` Bci`ogif je ^ax}jico @cpc

Xa}jqxma} pj ]axua Auaxwjia;^jogmw je pba Fjuaxilaipje Gmaoci` ji pba Giejxlcpgji ]jmgapw 8>>0 ” 8>>6

3=) Gxaoci`

Wacx 3776 377> 372> 3722 8>>> 3777 "3776'

@cpa 83 C~x) 76 30 Kqow 2> 3> Kqow >> Kci) 77 "Lcx) 76'

Pgpoa Exaa`jl je Giejxlcpgji CmpIj)3=

i)c) Jlhq`}lci Cmp @cpc ^xjpampgji Cmp Aoampxjigm Mjllaxma Cmp Gl~oalaipgif pba Giejxlcpgji ]jmgapw gi Gxaoci`; Ci Cmpgji ^oci "Giejxlcpgji ]jmgapwGxaoci`; ]pxcpafw ejx Cmpgji'

30) Gpcow

Wacx 8>>1 "377>' 8>>> "3763' 8>>= "3775' 8>>5 "8>>1' 8>>6 "8>>>'

@cpa 33 Eah) >14 30 Lcw >1 83 Kqow >3 => Kqia >= >0 C~x) >5 Lcx) >6

Pgpoa Ocv Ij) 31*8>>1 "33 Eah'Ocv Ij)2>*8>>1 "30Lcw'"Ocv Ij) 803*377>j i Cmma}} pj C`lgig}pxcpgua @jmqlaip}'

Ocv Ij)8>1* 8>>>C`lgig}pxcpgua^xjma`qxa Ocv"Ocv Ij) 3>=0*3763'A}pchog}blaip je "xafgjico'C`lgig}pxcpgua Mjqxp'

Ij Jlhq`}lci cp icpgjicooauao "jiow }qh,icpgjico oauao')]gima 377>/ c fjuaxilaip‟Mjllg}}gji ejx cmma}}

pj c`lgig}pxcpgua `jmqlaip}“ai}qxa} juax}gfbp)

Oafg}ocpgua @amxaa Ij) 375*8>>="=> Kqia' ^ax}jico @cpc^xjpampgji Mj`a"^xjpampgji je Gi`gug`qcoci` Jpbax ]qhkamp} vgpb xafcx`pj pba ^xjma}}gif je ^ax}jico@cpc Cmp I¾ 561*3775'

Oafg}ocpgua @amxaaIj) 317*8>>5 "0 C~x'Oafg}ocpgua @amxaaIj)28*8>>1 "6 Lcxmb'@gfgpco C`lgig}pxcpgji Mj`a

@gxampgua je pba Lgig}pax

je ^qhogm C`lgig}pxcpgji

ji giejxlcpgji armbcifa cljif~qhogm c`lgig}pxcpgji}

Pjvcx` pba a,fju Icpgjico^oci 8>>6"A,Fjuaxilaip Cmpgji ^oci'

Ocv ji Cmma}} pj Giejxlcpgji

ci` @jmqlaip}

Ocv ji C`lgig}pxcpgua^xjma`qxa

Ocv ji Jlhq`}lci * Mjllg}}gjiax

Ocv ji ^xgucmwci` @cpc ^xjpampgji

Ocv ji Aoampxjigm @cpcci` ]gficpqxa}

A,fjuaxilaip ~jogmw

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

http://slidepdf.com/reader/full/oecd-studies-on-public-engagement-focus-on-citizens-public-engagement-for 309/325

CIIA RC

E  J M  Q ]  JI M G  P G  [ A I ]  ; ^  QH O G   M A I FC FA LA IP E  JX H A P P A X ^  JO G   M WCI@ ] A X UG   M A  ] ”G   ] H I 7 6  2 , 7 8 , 5 0 , > 0  2  2  5 ,6 ” §

 JA  M @

8  >  >  7 

 =   >  6 

31) Kc~ci

Wacx 3777 3770 3720 "3755' 8>>1 8>>> 8>>= "8>>3'

@cpa 30 Lcw 77 >3 Jmp 70 3 C~x) 8>>1 80 Lcw >> Kqow >= "87 Lcx) >3'

Pgpoa Ocv Mjimaxigif Cmma}}

pj Giejxlcpgji Bao` hwC`lgig}pxcpgua Jxfci}

C`lgig}pxcpgua ^xjma`qxa Cmp Ij ~cxogclaipcxw jlhq`}lci TC`lgig}pxcpgua Gi}~ampgji Hqxacq "C`lgig}pxcpguaMjqi}aoojx‗} Ocv' eqimpgji} c}

c ~jgip je c~~aco\

Cmp ejx ^xjpampgji je ^ax}jicoGiejxlcpgji Bao` hwC`lgig}pxcpgua Jxfci}

Ocv Mjimaxigif Aoampxjigm]gficpqxa} ci`Maxpgegmcpgji ]axugma}

aKc~ci }pxcpafw GG 8>>="A,Kc~ci ^xgjxgpw ^jogmw^xjfxclla'

35) Djxac

Wacx 3775 3775 3770 3777 8>>3 8>>8 "3777'

@cpa =3 @am) 75 =3 @am) 75 C~x) 70 2 Eah) 77 86 Eah) >34 1 Eah) 77 C~x) >8

Pgpoa Cmp ji

@g}

moj}qx

a je Gi

ejx

lcpgji

 hw ^qhogm Cfaimga} C`lgi

g}

px

cpgua ^x

jma`qx

a Cmp Jlhq

`}

lci

je Djx

ac Cmp ji

^x

jljpgji

je Qpgog}

cpgji

je Giejxlcpgji ]w}pal ci`^xjpampgji je Giejxlcpgji4

Aoampx

ji

gm Fjuaxi

lai

p Cmp4@gfgpco ]gficpqxa Cmp A,Djx

ac Ug}

gji

8>>5"A,Fjuaxilaip ^xjkamp4Mwhax,Djxac 83'

36) Oqralhjqxf

Wacx 3762 8>>= 8>>8 8>>> 8>>0

@cpa 3 @am) 62 88 Cqf) >= >8 Cqf) >8 ci` => Lcw >1 30 Cqf) >> 38 Iju) >0

Pgpoa Ocv ji cmma}} pj giejxlcpgji mqxxaipow hagif `xcepa` hwpba Lgig}pxw je ]pcpa"]a~p) 8>>2'

Ocv ji C`lgig}pxcpguaOgpgfcpgji

Ocv a}pchog}bgifci jlhq`}lci

Ocv ji pba ^xjpampgji je @cpcOcv ji pba ^xjpampgji

je Aoampxjigm @cpc ci`Mjllqigmcpgji 

Ocv ji Aoampxjigm ]gficpqxa}/Aoampxjigm ^cwlaip ci` ji

pba Mxacpgji je ci AoampxjigmMjllaxma Mjllgppaa

Mjllg}}gji ejx pbaLj`axig}cpgji je pba ]pcpaMjllg}}gji ejx C`lgig}pxcpgua]gl~ogegmcpgji "gi ecujqx

je ]LA}' "mxacpa` @am) 8>>0'

32) Largmj

Wacx 8>>8 3771 3778 8>>> 8>>3

@cpa Kqia >8 >3 Kqia 71 8= Kqia 78 6 Kqia >>

Pgpoa Ea`axco Pxci}~cxaimwci` Cmma}} pj ^qhogmFjuaxilaip Giejxlcpgji Ocv

Ea`axco Ocv ji C`lgig}pxcpgua^xjma`qxa

Ocv je pba mjllg}}gji

je bqlci xgfbp}

Ij }~amgegm ~xgucmw ocv"gi pba Mji}pgpqpgji/^aico Mj`a Cxpgmoa 830'

A,Mjllaxma Cmp"mjuax} ~xgucmw/ a,}gficpqxaci` a,`jmqlaip}'

Pba Icpgjico a,Largmj ]w}pal

37) Iapbaxoci`}

Wacx 3772/ "3778/ 372>/ 3762' 3772 3777 "3723' 8>>3 "3722' 8>>= 3777

@cpa 32 Kqia 72 >3 Kci) 72 38 Lcw 77 "=3 Eah) 23' >3 ]a~) >3 >2 Lcw >= Lcx) 77

Pgpoa Fjuaxilaip Giejxlcpgji Cmp]ph) =15 "7,Iju,62 ]p) 123'

Faiaxco C`lgig}pxcpgua^xjma`qxco Ocv Cmp

Icpgjico Jlhq`}lci Cmp ^ax}jico @cpc ^xjpampgji Cmp"@cpc Xafg}pxcpgji Cmp'

Ocv ji Aoampxjigm ]gficpqxa} Aoampxjigm Fjuaxilaip Cmpgji ^xjfxclla

Ocv ji Cmma}} pj Giejxlcpgji

ci` @jmqlaip}

Ocv ji C`lgig}pxcpgua^xjma`qxa

Ocv ji Jlhq`}lci * Mjllg}}gjiax

Ocv ji ^xgucmwci` @cpc ^xjpampgji

Ocv ji Aoampxjigm @cpcci` ]gficpqxa}

A,fjuaxilaip ~jogmw

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

http://slidepdf.com/reader/full/oecd-studies-on-public-engagement-focus-on-citizens-public-engagement-for 310/325

CIIA RC

E  J M  Q ]  JI M G  

P G  [ A I ]  ; ^  QH O G   M A I FC FA LA IP E  JX H A P P A X ^  JO G   M WCI@ ] A X UG   M A  ] ”G   ] H I 7 6  2 , 7 8 , 5 0 , > 0  2  2  5 ,6 ” § JA  M @8  >  >  7 

 =   >   2  

8>) Iav [acoci`

Wacx 3728 8>>3 "3757' 8>>= "3761/ 3758' 3770 "377=' 8>>8 8>>= "8>>3'

@cpa 83,Jmp,>= Kqi,>=

Pgpoa Jeegmgco Giejxlcpgji Cmp C`lgig}pxcpgji Clai`laip Cmp"C`lgig}pxcpgji Cmp'

Jlhq`}lai Cmp ^xgucmw Clai`laip Cmp"^xgucmw Cmp'

Aoampxjigm Pxci}cmpgji} Cmp fjuaxilaip)i{Nwjqx)}axugma

83) Ijxvcw

Wacx 376> 376> 3758 8>>> "3762' 8>>3 8>>8 "3777'

@cpa 37 Kqia 6> 3> Eah) 6> 30 C~x) >> "7 Kqia 62' 31 Kqia >3 Lcw >8

Pgpoa Exaa`jl je Giejxlcpgji Cmp ^qhogm C`lgig}pxcpgji Cmp Cmp ji pba ^cxogclaipcxwJlhq`}lci ejx ^qhogmC`lgig}pxcpgji

Cmp I¾ =3 ji pba ^xjma}}gif je^ax}jico @cpc"Cmp ji ^ax}jico @cpc Xafg}pax}'

Cmp 8>>3*23 ji Aoampxjigm]gficpqxa

aIjxvcw 8>>1 Cmpgji ^oci

"A,Fjuaxilaip Cmpgji ^oci'

88) joci`

Wacx 8>>3 3777 "375>' 3726 3776 8>>3 8>>0

@cpa 5 ]a~) >3 >3 Kci) 77 "30 Kqia 5>' 31 Kqow 26 87 Cqf) 76 32 ]a~) >3 Kci) >0

Pgpoa Ocv ji Cmma}} pj ^qhogmGiejxlcpgji 

Cmp ji C`lgig}pxcpgua^xjmaa`gif} Mj`a

Cmp ji pba Jlhq`}lci Ocv ji pba ^xjpampgji

je ^ax}jico @cpcCmp ji Aoampxjigm ]gficpqxa} Pba ]pxcpafw ji pba

@auaoj~laip je pba Giejxlcpgji ]jmgapw gi ^joci`

8=) ^jxpqfco

Wacx 377= 3765 3775 "3773/ 3761' 3772 8>>= 8>>= "8>>>'

@cpa 85 Cqf) 7= 30 Cqf) 75 "7 C~x) 73' Jmp) 72 = C~x) >= Eah) >= "88 Cqf) >>'

Pgpoa Ocv ij 51*7= Mj`a je C`lgig}pxcpgua

^xjma`qxa]pcpqpa je pba Jlhq`}lai Ocv I¾ 56*72 ji pba ^xjpampgji 

je ^ax}jico @cpcAoampxjigm ]gficpqxa}

@amxaa,Ocv"@amxaa,Ocv i

j 58*8>>='

a,Fjuaxilaip cmpgji ~oci "Gipaxiap GigpgcpguaXML Ij) 33>*8>>>'

80) ]ojucd Xa~qhogm

Wacx 8>>> 8>>3 8>>8 "3772' 8>>8 8>>2 "8>>3'

@cpa 36 Lcw >> 8= Eah) >3 = Kqow >8 "Eah) 72' 31 Lcx) >8

Pgpoa Cmp ji Exaa Cmma}}

pj Giejxlcpgji

Mji}pgpqpgjico ]pcpqpa Ij) 7>* 8>>3 Mjoo) "mji}pgpqpgjicoclai`laip mxacpgif c ^qhogm@aeai`ax je Xgfbp}'

Cmp i) 082*8>>8 ji ^ax}jico@cpc ^xjpampgji

Cmp i) 831*8>>8 ji Aoampxjigm]gficpqxa}

]pxcpafw je pba Giejxlcpgji ]jmgapw je pba ]ojucdXa~qhogm8>>2"^jogmw ejx pba @auaoj~laipje pba Giejxlcpgji ]jmgapwgi pba ]ojucd Xa~qhogm'

Ocv ji Cmma}} pj Giejxlcpgji

ci` @jmqlaip}

Ocv ji C`lgig}pxcpgua^xjma`qxa

Ocv ji Jlhq`}lci * Mjllg}}gjiax

Ocv ji ^xgucmwci` @cpc ^xjpampgji

Ocv ji Aoampxjigm @cpcci` ]gficpqxa}

A,fjuaxilaip ~jogmw

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

http://slidepdf.com/reader/full/oecd-studies-on-public-engagement-focus-on-citizens-public-engagement-for 311/325

CIIA RC

E  J M  Q ]  JI M G  P G  [ A I ]  ; ^  QH O G   M A I FC FA LA IP E  JX H A P P A X ^  JO G   M WCI@ ] A X UG   M A  ] ”G   ] H I 7 6  2 , 7 8 , 5 0 , > 0  2  2  5 ,6 ” §

 JA  M @

8  >  >  7 

 =   >   7  

81) ]~cgi

Wacx 3772 "3778' 3777 "3778/ 3712' "3723' 3777 "3778' 8>>= 8>>= "3777'

@cpa 3= Kqow 72 "85 Iju) 78' "85 Iju) 78/ 36 Kqow 12' 3= @am) 77 "Jmp) 78' 37 @am) >= @am 77

Pgpoa Ocv Ij) 87*3772 "Ocv Ij) =>*  78 ji ^qhogm C`lgig}pxcpgji

ci` Mjllji C`lgig}pxcpgua^xjma`qxa}'

Cmp ji C`lgig}pxcpgua^xjma`qxa

"Qi`ax pba Mji}pgpqpgji' ^ax}jico @cpc Cmp"Ocv ji pba Xafqocpgji

je pba Cqpjlcpgm ^xjma}}gifje ^ax}jico @cpc'

17*8>>= Ocv ji `gfgpco}gficpqxa

^oci `a Mbjsqa ~cxc ao gl~qo}j`a oc C`lgig}pxcmgýi

Aoampxýigmc"]pxcpafgm Giua}plaip ^oci

ejx GP'

85) ]va`ai

Wacx 3770 "3655' 3772 3725 "32>7' 3772 "3770/ 376=' 8>>> 8>>8 "8>>>'

@cpa 3= Iju) 25 87 C~x) 72 C~x) >> Iju) >8

Pgpoa Exaa`jl je Giejxlcpgji Cmp"Exaa`jl je ^xa}} Cmp ijv~cxp je pba Mji}pgpqpgji'

Fjuaxilaip ^qhogmC`lgig}pxcpgji Hgoo

Pba Cmp vgpb Gi}pxqmpgji}

ejx pba cxogclaipcxwJlhq`}lai

^ax}jico @cpc Cmp "^ax}jico@cpc ^xjpampgji Cmp'

Cmp ji Sqcogega` Aoampxjigm]gficpqxa "8>>>;2=8'"Xafqocpgji ji ]axugma} mjimaxigif AoampxjigmMaxpgegmcpgji}'

Pba ]va`g}b a,Fjuaxilaip]pxcpafw"Icpgjico ]pxcpafwejx Giejxlcpgji ]jmgapw'

86) ]vgp{axoci`

Wacx 8>>0 3752 3778 8>>= 8>>8 "3772'

@cpa 36 @am) 8>>0 8> @am) 52 37 Kqia 78 37 @am) >= 3= Eah) >8 "32 Eah) 72'

Pgpoa Exaa`jl je Giejxlcpgji Cmp Ea`axco Cmp ji C`lgig}pxcpgua^xjma`qxa

"Mxacpgji je c ea`axcojlhq`}lci vc} xakampa`hw ~cxogclaip ji 35 Kqia 8>>0'

@cpc ^xjpampgji Cmp Ea`axco Cmp ji @gfgpco]gficpqxa}

A,Fjuaxilaip ]pxcpafw"]pxcpafw ejx ci Giejxlcpgji ]jmgapw gi ]vgp{axoci`'

82) Pqxdaw

Wacx 8>>= 8>>0 8>>5

@cpa 7 Jmp) >= 31 Kci) 8>>0

Pgpoa Ocv ji pba Xgfbp pj Giejxlcpgji "Ocv Ij 0728'

Ocv ji Aoampxjigm ]gficpqxa Giejxlcpgji ]jmgapw ]pxcpafwejx 8>>5,3>

87) Qigpa`,Dgif`jl

Wacx 8>>> 8>>> 3770 "3756' 3772 "3720' 8>>8 "8>>>' 3777@cpa =3 Kci) >> Iju) >> Kqow 72 30 Eah) >8 "81 Lcw >>' => Lcx) 77

Pgpoa Exaa`jl je Giejxlcpgji Cmp Mj`a je ~xcmpgma ji Vxgppai Mji}qopcpgji

^cxogclaipcxw Mjllg}}gjiax Cmp

@cpc ^xjpampgji Cmp Pba Aoampxjigm ]gficpqxa} Xafqocpgji}

"Aoampxjigm Mjllqigmcpgji

Cmp'

Lj`axig}gif FjuaxilaipVbgpa ^c~ax

Iav; Lcxmb 8>>>

Ocv ji Cmma}} pj Giejxlcpgji

ci` @jmqlaip}

Ocv ji C`lgig}pxcpgua^xjma`qxa

Ocv ji Jlhq`}lci * Mjllg}}gjiax

Ocv ji ^xgucmwci` @cpc ^xjpampgji

Ocv ji Aoampxjigm @cpcci` ]gficpqxa}

A,fjuaxilaip ~jogmw

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

http://slidepdf.com/reader/full/oecd-studies-on-public-engagement-focus-on-citizens-public-engagement-for 312/325

CIIA RC

E  J M  Q ]  JI M G  

P G  [ A I ]  ; ^  QH O G   M A I FC FA LA IP E  JX H A P P A X ^  JO G   M WCI@ ] A X UG   M A  ] ”G   ] H I 7 6  2 , 7 8 , 5 0 , > 0  2  2  5 ,6 ” § JA  M @8  >  >  7 

 =  3  >  

=>) Qigpa` ]pcpa}

Wacx 3775 "3755' 3705 3760 37774 377643775 8>>8

@cpa Jmp) 75 Jmp) 75 36 @am) >8

Pgpoa Aoampxjigm Exaa`jlje Giejxlcpgji Cmp"Exaa`jl je Giejxlcpgji Cmp'

C`lgig}pxcpgua ^xjma`qxa Cmp Ij icpgjico jlhq`}lci ^xgucmw Cmp ,@gfgpco ]gficpqxa} Cmp,Aoampxjigm @cpc ]amqxgpw Cmp,Aoampxjigm Exaa`jlje Giejxlcpgji Cmp

Pba ‟A,Fjuaxilaip Cmp“"B)X) 8012'

=3) Aqxj~aci Mjllg}}gji

Wacx 8>>3 "3777' 8>>8 "3770' 8>>> "3771' 3777 8>>5

@cpa => Kqia >3 32 @am) >> 81 C~x) >5

Pgpoa Cmma}} pj @jmqlaip} 

Xafqocpgji 3>07*8>>3"Pba Cl}pax`cl Pxacpw3777'

]pcpqpa je Aqxj~aci 

Jlhq`}lci "egx}p c~~jgipa`gi 3771'"Pxacpw je Lcc}pxgmbp3778'

Xafqocpgji 01*8>>3

"je 32 @am) 8>>>' ji pba~xjpampgji je gi`gug`qco} vgpbxafcx` pj pba ~xjma}}gif je~ax}jico `cpc hw pba Mjllqigpwgi}pgpqpgji} ci` hj`ga} ci` ji pbaexaa ljualaip je }qmb cpc)"AM @cpc ^xjpampgji @gxampgua"71*05*AM''

@gxampgua ejx pba Aoampxjigm

]gficpqxa

g8>3>aFjuaxilaip Cmpgji

^oci; Cmmaoaxcpgif aFjuaxilaipgi Aqxj~a ejx pba haiaegpje coo

]jqxma; Mjqipxw eaa`hcmd ji ‟Ciiar pj pba @xcep Xa~jxp Exjl J~ai pj Gimoq}gua; Hqgo`gif Mgpg{ai,Maipxa` ^jogmw ci` ]axugma}“ TFJU*^FM"8>>2'2*CII\ xamagua` hw 35 Lcw 8>>2) Mjqipxweaa`hcmd ji ‟Ecmp}baap ji J~ai Fjuaxilaip“ TFJU*^FM"8>>0'32*CII xamagua` hw 31 Ijualhax 8>>0) Mjqipxw xa}~ji}a} pj pba JAM@*^QLC sqa}pgjiicgxa ji ‟]pxaifpbaigif Fjuaxilaip,Mgpg{ai Mjiiampgji}“ T^QLC*MGP"8>>>'3\/ xamagua` gi pba Cqpqli je 3777) Mjqipxw xa}~ji}a} pj pba JAM@*^QLC sqa}pgjiicgxa ji ‟^cxogclaipcxw ^xjma`qxa} ci` Xaocpgji}“ T^QLC*OAF"8>>>'3\/ xamagua` gi pba ]qllax je 8>>>) ‟Mjl~cxcpgua Cicow}g} je pba Lalhax ]pcpa}‗ Oafg}ocpgji Mjimaxigif Cmma}} pj @jmqlaip}“/ ]amxapcxgcp Faiaxco je pba Aqxj~aci Mjllg}}gji/

 Kciqcxw8>>>)

Ocv ji Cmma}} pj Giejxlcpgji

ci` @jmqlaip}

Ocv ji C`lgig}pxcpgua^xjma`qxa

Ocv ji Jlhq`}lci * Mjllg}}gjiax

Ocv ji ^xgucmwci` @cpc ^xjpampgji

Ocv ji Aoampxjigm @cpcci` ]gficpqxa}

A,fjuaxilaip ~jogmw

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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CIIAR H

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 =33

CIIAR H

Juax}gfbp Gi}pgpqpgji} ejx J~ai Fjuaxilaip

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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CIIA RH 

E  J M  Q ]  JI M G  

P G  [ A I ]  ; ^  QH O G   M A I FC FA LA IP E  JX H A P P A X ^  JO G   M WCI@ ] A X UG   M A  ] ”G   ] H I 7 6  2 , 7 8 , 5 0 , > 0  2  2  5 ,6 ” § JA  M @8  >  >  7 

 =  3 0 

^jxpqfcoJeegma je Kq}pgma"^xjua`jx `a Kq}pgæc' Ta}p) 3761\Ogid; vvv)~xjua`jx,kq})~p*gifoa} 

Icpgjico Mjllg}}gji ji @cpc ^xjpampgji

Ogid; vvv)mi~`)~p 

Mjqxp je Cq`gpjx}

"Pxghqico `a Mjipc}' Ta}p) 3867\Ogid; vvv)pmjipc})~p 

]ojucd Xa~qhogm Pba ^qhogm @aeai`ax je Xgfbp} Ta}p) 8>>8\Ogid; vvv)uj~)fju)}d*ocifAifog}b 

Pba Hcid Jlhq`}lci Ta}p) 8>>6\Ogid; vvv)hcidjuwjlhq`}lci)}d 

Pba Jeegma ejx ^ax}jico @cpc ^xjpampgji

Ogid; vvv)`cpc~xjpampgji)fju)}d 

^qhogm @aeai`ax je Xgfbp}/ 8>>3Ogid; vvv)uj~)fju)}d 

Pba ]q~xala Cq`gp Jeegma Ta}p) 3628\Ogid; vvv)idq)fju)}d*aifog}b*gi`arZaif)bplo 

]~cgi ^aj~oa‗} @aeai`ax "@aeai}jx `ao ^qahoj ' Ta}p) 3723\Ogid; vvv)`aeai}jx`ao~qahoj)a} 

@cpc ^xjpampgji Cfaimw"Cfaimgc A}~cijoc `a ^xjpammgýi `a @cpj}'Ogid; vvv)cf~`)a} 

Mjqxp je Cmmmjqip}

"Pxghqico `a Mqaipc}'/ Ta}p) 3282\Ogid; vvv)pmq)a} 

]va`ai Pba cxogclaipcxw Jlhq`}lci "Xgd}`cfai} Jlhq`}lài' Ta}p) 32>7\Ogid; vvv)gj)}a 

@cpc Gi}~ampjxcpaOgid; vvv)`cpcgi}~adpgjiai)}a 

Icpgjico Cq`gp Jeegma"Xgd}xaug}gjiai' Ta}p) 8>>=\Ogid; vvv)xgd}xaug}gjiai)}a 

]vgp{axoci` Pba mxacpgji je c ea`axco jlhq`}lci vc} xakampa` hw ~cxogclaipji 35 Kqia 8>>0

@cpc ^xjpampgji Mjllg}}gjiax

Ogid; vvv)a`}h)mb*excla}a)bplo Ea`axco Cq`gp Jeegma Ta}p) 3218\Ogid; vvv)aed)c`lgi)mb*aifog}mb*gi`ar)bpl 

Pqxdaw Ocv ji Jlhq`}lci c`j~pa` 3= ]a~palhax 8>>5/ }qh}asqaipow}q}~ai`a` hw c Mji}pgpqpgjico Mjqxp xqogif)

Mjqxp je Cmmjqip} Ta}p) 3258\Ogid; vvv)}cwg}pcw)fju)px*aifog}bZpmc*aif)c}~ 

Qigpa` Dgif`jl Pba Ijxpbaxi Gxaoci` Jlhq`}lci

Ogid; vvv)ig,jlhq`}lci)jxf)qd 

Giejxlcpgji Mjllg}}gjiax

Ogid; vvv)`cpc~xjpampgji)fju)qd 

Icpgjico Cq`gp Jeegma/ Ta}p) 372=\Ogid; vvv)icj)jxf)qd 

Qigpa` ]pcpa} Lciw xafgjico ci` ojmco jlhq`}lai ]lcoo hq}gia}} jlhq`}lai

"co}j mcooa` ‟icpgjico jlhq`}lci“'Ogid; vvv)a~c)fju*}hj  * 

Faiaxco Cmmjqipgif Jeegma Ta}p) 3783\Ogid; vvv)fcj)fju 

Aqxj~aci Qigji Pba Aqxj~aci Jlhq`}lci/ Ta}p) 3771\Ogid; vvv)aqxj,jlhq`}lci)aq)gip*bjla*ai*`aecqop)bpl 

Aqxj~aci ^cxogclaip Mjllgppaa je ^apgpgji}

Ogid; vvv)aqxj~cxo)aqxj~c)aq*mjllgppaa}*~apgZbjlaZai)bpl 

Aqxj~aci Mjqxp je Cq`gpjx} Ta}p) 3766\Ogid; vvv)amc)aq)gip*gi`arZai)bpl 

3) Q}aeqo ogid; vvv)~xgucmwocv})mjl*ogid}*ogidicpgjico)bpl)8) Q}aeqo ogid; vvv)aqxj}cg)jxf*`gxamZlgai)bpl)

Jlhq`}lci ^cxogclaipcxw Mjllg}}gjiax}3

]q~xala Cq`gp Gi}pgpqpgji8

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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CIIAR M

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 =31

CIIAR M

Lalhax} je pba JAM@ ]paaxgif Fxjq~ ji J~aici` Gimoq}gua ^jogmw Lcdgif "8>>6,8>>2'

Cq}pxgc L}) Xgpc PXCPPIGFFCq}pxgci Ea`axco Lgig}pxw je Cfxgmqopqxa/ Ejxa}pxw/ Aiugxjilaip ci` Vcpax "HLOEQV'@a~p) AQ,Ceecgx} Aiugxjilaip

M{amb Xa~qhogm Lg}} Hcxhjxc DQXGDJUC@a~cxplaip je Xafqocpjxw Xaejxl ci` ^qhogm C`lgig}pxcpgji SqcogpwLgig}pxw je pba Gipaxgjx 

Lx) Kgxg LCXADMj,jx`gicpjx je gipaxicpgjico xaocpgji} ejx ~qhogm c`lgig}pxcpgji

Lj`axig}cpgji je ^qhogm C`lgig}pxcpgji @a~cxplaipLgig}pxw je pba Gipaxgjx

Egioci` L}) Dcpkq BJODAXGBac`/ Fjuaxicima ^jogmw QigpLgig}pxw je Egicima

Djxac Lx) Bci Mbajo MBQ@gxampjx je Gi}pgpqpgjico Giijucpgji PaclLgig}pxw je Fjuaxilaip C`lgig}pxcpgji ci` Bjla Ceecgx} "LJFCBC'

Lx) Kj Hwqif DJILgig}pxw je Fjuaxilaip C`lgig}pxcpgji ci` Bjla Ceecgx} "LJFCBC'

Pba Iapbaxoci`} Lx) Kci ]MBXGKUAXAr~ojxax je fjuaxicimaLgig}pxw je Gipaxico Ceecgx} 

Ijxvcw Lx) Paxka @WX]PC@@a~qpw @gxampjx FaiaxcoLgig}pxw je Fjuaxilaip C`lgig}pxcpgji ci` Xaejxl

Lx}) Jppgo Ec}pgif PBCXCO@]AI@a~qpw @gxampjx Faiaxco@a~cxpalaip je Al~ojwax} Ceecgx}

Lgig}pxw je Fjuaxilaip C`lgig}pxcpgji ci` Xaejxl]ojucd Xa~qhogm Lx) Guci G]PUCIEEW

@gxampjx,Faiaxco]ampgji ejx pba Ejxagfi Egicimgco C}}g}pcima Lcicfalaip ci` Gl~oalaipcpgji

Jeegma je pba Fjuaxilaip je pba ]ojucd Xa~qhogm

Lx}) @aig}c DQPWJUC@gxampjx/ @a~cxplaip je pba Lcicfalaip ci` Gl~oalaipcpgji je AM C}}g}pcima ci` Pambigmco C}}g}pcima ejx J^ G]Jeegma je pba Fjuaxilaip je pba ]ojucd Xa~qhogm

]ojuaigc L}) Gxlc LAżICXGďLgig}pxw je ^qhogm C`lgig}pxcpgji

]vgp{axoci` @x) Pbjlc} HßXFG^ociqif qi` ]pxcpafgaEa`axco Mbcimaooaxw

@x

) Bcii

c LQXCOP LßOOAXMbcxfça `a lg}}gji ~jqx oa} sqa}pgji} gipaxicpgjicoa}

Ea`axco Mbcimaooaxw

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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CIIAR M

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7=35

Pqxdaw Lx}) Gofgi CPCOCWBac` je pba Ejxagfi Xaocpgji} @a~cxplaipEjxagfi Xaocpgji} @a~cxplaip^xgla Lgig}pxw

Lx) Fÿifõx G]GDAr~axp

^xgla Lgig}pxwLx) Hgoco Õ[@AIAr~axp^xgla Lgig}pxw

Qigpa` Dgif`jl Lx) Excimg} MJRBAC@]aigjx Oampqxax

Icpgjico ]mbjjo je Fjuaxilaip

Lx) Fxcbcl @CUAWPacl Oac`ax/ ^jogmw Lcdgif ci` FjuaxilaipIcpgjico ]mbjjo je Fjuaxilaip

Lx) Gci KJBI]JIBac` je @aljmxcpgm Aifcfalaip HxcimbLgig}pxw je Kq}pgma

L}) Ao}~apb XCGIHJV^jogmw C`ug}jx

@aljmxcpgm Aifcfalaip HxcimbLgig}pxw je Kq}pgma

Lx) Igm ]QFFGPIcpgjico ]mbjjo je Fjuaxilaip

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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CIIAR @

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 =36

CIIAR @

Mgugo ]jmgapw Xa}~ji`aip} pj pba 8>>6 JAM@‟Sqa}pgjiicgxa ejx Mgugo ]jmgapw Jxfcig}cpgji} ji J~ai

ci` Gimoq}gua ^jogmw Lcdgif“

Cq}pxcogc

F Bacxp Ejqi`cpgji je Cq}pxcogc

F Pba ]coucpgji Cxlw Cq}pxcogc Ac}paxi Paxxgpjxw

F Vjxo` Ug}gji Cq}pxcogc

F Cq}pxcogci Mbclhax je Mjllaxma ci` Gi`q}pxw

Cq}pxgc

F CFA[ ” Cxhagp}falagi}mbcep Aipvgmdoqif}{q}cllaicxhagp "Vjxdgif C}}jmgcpgji ejx

@auaoj~laip Mj,j~axcpgji'F Ea`axcpgji je Cq}pxgci Gi`q}pxw

F Õ}paxxagmbg}mbax ]aigjxaixcp "Hqi`a}copaixcp Õ}paxxagmb}' Cq}pxgci Mjqimgo je ]aigjxMgpg{ai} "Ea`axco Mjqimgo je Ao`axow'

F Àx{pGiiai eÿx agia fa}qi`a Qlvaop "G]@A Cq}pxgc' Cq}pxgci ]jmgapw je @jmpjx} ejx pbaAiugxjilaip

F FOJHCO 8>>>*Exgai`} je pba Acxpb Cq}pxgc

F Qlvaop`cmbuaxhci` "Aiugxjilaipco Qlhxaooc C}}jmgcpgji/ Cq}pxgc'

M{amb Xa~qhogm

F Qigji je Pjvi} ci` Lqigmg~cogpga} je pba M{amb Xa~qhogm

F Pba Mjiea`axcpgji je Gi`q}pxw je pba M{amb Xa~qhogm "]^'

F M{amb Mbclhax je Mjllaxma

F Bacopbw Mgpga} je pba M{amb Xa~qhogm

Egioci`

F Pba Maipxco Qigji je Paicip}

F Maipxco Qigji ejx Mbgo` Vaoecxa

F Pba Mgpg{ai Ejxql

F C}}jmgcpgji je paicip} ci` bjla jviax}

F Pba Egiig}b C}}jmgcpgji je pba @ace 

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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CIIAR @

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7=32

Excima

F Clia}pw Gipaxicpgjico Excima

F Icpgjico Qigji je Jqp`jjx ]~jxp} Maipxa} "QM^C'

F Mgugm ci` ]jmgco Vjlai‗} Qigji "QEM]'

F VVE,ExcimaF Icpgjico gipaxea`axco qigji je ~xgucpa bacopb ci` }jmgco jxfcig}cpgji} ci` ~xjfxclla}

"IGJ^]]'

Faxlciw

F Bagixgmb,Hõoo,]pgepqif Ejqi`cpgji

Bqifcxw

F Bqifcxgci Pxc`a Qigji je Mgugo ]axugma Al~ojwaa} "LDD]{'

Gpcow

F Gpcogci Mjiea`axcpgji je Vjxdax}‗ Pxc`a Qigji} "MG]O'

F Mgppc`gici{cppguc

F MJIEGI@Q]PXGC

Iapbaxoci`}

F Uaxaigfgif ujjx J~aihccx Ji`axvgk}

F Ea`axcpgji @qpmb Pxc`a Qigji "EIU'

F @qpmb Mjqimgo ejx Xaeqfaa}

Ijxvcw

F Pba Ea`axcpgji je Ijxvafgci ^xjea}}gjico C}}jmgcpgji} "Cdc`algdaxia'

F C}}jmgcpgji je IFJ} gi Ijxvcw "Exgugoogfbap Ijxfa'

F Ijxvafgci Mjiea`axcpgji je Pxc`a Qigji}

F ^J^QOQ] ” C`qop C}}jmgcpgji je ^j~qocx Oacxigif

F Ijxvafgci Xcgovcw Moqh

F Ijxvafgci Xa` Mxj}}

^joci`

F Gi}pgpqpa ejx ]q}pcgichoa @auaoj~laip

F ^jog}b Xa` Mxj}} Icpgjico ]jmgapw

F I][[ ‟]jog`cxijŔĆ“

]ojuaigc

F Oafco Giejxlcpgjico Maipxa ejx IFJ} "^GM'

F ^acma Gi}pgpqpa ” Gi}pgpqpa ejx Mjipal~jxcxw ]jmgco ci` ^jogpgmco ]pq`ga}

F Ejmq} C}}jmgcpgji ejx ]q}pcgichoa @auaoj~laip

F Mji}qlax C}}jmgcpgji je ]ojuaigc

F ]ojuaigci C}}jmgcpgji ejx Laipco Bacopb "ŮAIP'

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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CIIAR @

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 =37

Pqxdaw

F Pqxdg}b Gi`q}pxgcog}p‗} ci` Hq}gia}}lai‗} C}}jmgcpgji "PQ]GC@'

F Amjijlgm @auaoj~laip Ejqi`cpgji "GDU'

F Amjijlgm ^jogmw Xa}acxmb Ejqi`cpgji je Pqxdaw "PA^CU'

F Gi`a~ai`aip Gi`q}pxgcog}p‗} ci` Hq}gia}}lai‗} C}}jmgcpgji "Lß]GC@'F Pqxdg}b Amjijlgm ci` ]jmgco ]pq`ga} Ejqi`cpgji "PA]AU'

QD

F Icpgjico C}}jmgcpgji ejx Ujoqipcxw ci` Mjllqigpw Cmpgji "ICUMC'

F Cmpgji vgpb Mjllqigpga} gi Xqxco Aifoci` "CMXA'

F Icpgjico Mjqimgo je Ujoqipcxw Mbgo` Mcxa Jxfcig}cpgji} "IMUMMJ'

8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

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CIIAR A

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7=8>

CIIAR A

Foj}}cxw

J~ai Ci ‟j~ai“ fjuaxilaip g} jia pbcp g};F pxci}~cxaip ci` ar~j}a` pj ~qhogm }mxqpgiw4

F cmma}}ghoa pj ciwjia/ ciwpgla/ ciwvbaxa4 ci`F xa}~ji}gua pj iav g`ac} ci` `alci`})

Gimoq}gua Hqgo`gif c} vg`a c ucxgapw je mgpg{ai}‗ ujgma} gipj pba ~jogmwlcdgif ~xjma}} c} ~j}}ghoa) Pba cmp je ‟gimoq}gji“ laci}gi ~xcmpgma;F ojvaxgif pba hcxxgax} je aipxw pj ~cxpgmg~cpgji ejx pba

~aj~oa pbcp cxa mqxxaipow vgoogif/ hqp qichoa pj ~cxpgmg~cpa4F gimxac}gif pba c~~aco je ~cxpgmg~cpgji ejx pba ~aj~oa

vbj cxa mqxxaipow choa/ hqp qivgoogif pj ~cxpgmg~cpa)

^jogmw lcdgif Gimoq`a} coo }pcfa} je pba ~jogmw mwmoa; cfai`c }appgif/~jogmw j~pgji}/ `amg}gji lcdgif/ gl~oalaipcpgji ci`aucoqcpgji)

J~ai ci` ^jogmw lcdgif pbcp g} pxci}~cxaip/ cmma}}ghoa ci`gimoq}gua ~jogmw lcdgif xa}~ji}gua pj c} vg`a c xcifa je mgpg{ai} c} ~j}}ghoa)

^jogmw mwmoa Pba aipgxa }asqaima je "jepai gpaxcpgua' cmpgugpga} ci` }pa~}gi lcdgif ~jogmw/ xcifgif exjl cfai`c }appgifpj aucoqcpgji)

Giejxlcpgji C jia,vcw xaocpgji gi vbgmb fjuaxilaip ~xj`qma} ci``aoguax} giejxlcpgji ejx q}a hw mgpg{ai}) Gp mjuax} hjpb

‟~c}}gua“ cmma}} pj giejxlcpgji q~ji `alci` hw mgpg{ai}ci` ‟cmpgua“ lac}qxa} hw fjuaxilaip pj `g}}algicpagiejxlcpgji pj mgpg{ai})

Mji}qopcpgji C pvj,vcw xaocpgji gi vbgmb mgpg{ai} ~xjug`a eaa`hcmd pjfjuaxilaip) Gp g} hc}a` ji pba ~xgjx `aegigpgji hwfjuaxilaip je pba g}}qa ji vbgmb mgpg{ai}‗ ugav} cxahagif }jqfbp ci` xasqgxa} pba ~xjug}gji je giejxlcpgji)

Cmpgua ~cxpgmg~cpgji C xaocpgji hc}a` ji ~cxpiax}bg~/ vbaxa mgpg{ai} cmpguaowaifcfa gi pba ~jogmw lcdgif ~xjma}}) Gp cmdijvoa`fa} c xjoa

ejx mgpg{ai} gi ~xj~j}gif ~jogmw j~pgji} ci` }bc~gif pba~jogmw `gcojfqa ” copbjqfb pba xa}~ji}ghgogpw ejx pba egico`amg}gji jx ~jogmw ejxlqocpgji xa}p} vgpb fjuaxilaip)

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CIIAR A

EJMQ] JI MGPG[AI]; QHOGM AIFCFALAIP EJX HAPPAX JOGMW CI@ ]AXUGMA] ” G]HI 762,78,50,>0225,6 ” § JAM@ 8>>7 =83

Mgugo }jmgapw jxfcig}cpgji "M]J' Pba lqopgpq`a je c}}jmgcpgji} cxjqi` vbgmb }jmgapwujoqipcxgow jxfcig{a} gp}aoe ci` vbgmb xa~xa}aip c vg`axcifa je gipaxa}p} ci` pga}) Pba}a mci gimoq`a mjllqigpw,hc}a` jxfcig}cpgji}/ gi`gfaijq} ~aj~oa}‗ jxfcig}cpgji}ci` iji,fjuaxilaip jxfcig}cpgji})

Aeegmgaimw Aeegmgaimw laci} cmbgaugif lcrglql jqp~qp exjl c fguaioauao je xa}jqxma} q}a` pj mcxxw jqp ci cmpgugpw)

Aeeampguaia}} Aeeampguaia}} laci} pba arpaip pj vbgmb pba cmpgugpw‗}}pcpa` jhkampgua} bcua haai lap)

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8/9/2019 OECD Studies on Public Engagement Focus on Citizens - Public Engagement for Better Policy and Services

http://slidepdf.com/reader/full/oecd-studies-on-public-engagement-focus-on-citizens-public-engagement-for 325/325

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