ODOT-IS Leadership and Business Review
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Transcript of ODOT-IS Leadership and Business Review
11
presented bypresented by Ben Berry, Ben Berry, Chief Information OfficerChief Information [email protected]@odot.state.or.us
ODOT IS Leadership & Business Review
InformationInformationSystemsSystems
Oregon Department of TransportationOregon Department of Transportation
InformationInformationSystemsSystems
Oregon Department of TransportationOregon Department of Transportation
CIO UpdateCIO Update
- Key IT & Software Engineering Trends- Key IT & Software Engineering Trends- IT Staff Capacity Building - IT Staff Capacity Building - The Changing Shape of IT- The Changing Shape of IT- ISB Budget Update- ISB Budget Update- ODOT’s Security Fabric Initiative and PCI- ODOT’s Security Fabric Initiative and PCI- DMV’s eGovernment Presence- DMV’s eGovernment Presence
October 10, 2008
22
ODOTInformation Systems Leadership & Business Review
700 Summer St NE ~ Veteran’s Administration Auditorium
October 10, 20089:00am – Noon
Agenda Presenters Min. Time
Arrival – Introduction – Service Recognition! Ben Berry 10 9:00a 9:10a
Key IT & Software Engineering Trends for Portland/SW Washington Keisling discusses key findings from a recent survey of local IT & business leaders. Survey is based on responses from 80 business & IT leaders in our market. Represents "first ever" effort to benchmark key trends/key findings:
Business and IT leaders in our region are significantly more “bullish” about IT hiring and budget increases than their national counterparts
There is wide agreement about a significant “talent shortage” of IT and software professionals, with real impact on organizational success.
While organizations increasingly view IT strategy as central to their business success, considerable progress still remains to be made.
Phil KeislingExecutive Vice President, Sales and Marketing for
CorSource Technology Group. formerly Hepieric, Inc.
30 9:10a9:40a
IT Staff Capacity Building: Job Development for People with Disabilities
Daniel Ray & Guest 30 9:40a 10:10a
Break 10 10:10a 10:20a
The Changing Shape of IT – From Business Order Taking to Business Transformation
Ben Berry 30 10:20a10:50a
ISB Budget Update Barry Nathan 15 10:50a11:05a
ODOT’s Security Fabric Initiative and PCI ComplianceIBM’s AppScan pilot with Motor Carrier Applications Development
Pete Mason Michael Topik Scott Pell/Karina Stewart
20 11:05a11:25a
Oregon DMV eGovernment Program PresenceA review of DMV eGov applications
Gerald Fahrenkopf Bala Kothandapani
20 11:25a11:45a
Wrap Up All 10 11:45a11:55a
175 2:55
33
Service RecognitionService Recognition
5-Year Service Recognition (Year 2003)
Actor Arnold Schwarzenegger elected as Actor Arnold Schwarzenegger elected as California’s governor.California’s governor.
Hubble telescope detects 12.7 billion year old Hubble telescope detects 12.7 billion year old planet, nicknamed planet, nicknamed Methuselah.Methuselah.
The Space shuttle The Space shuttle ColumbiaColumbia explodes. explodes. Recording Industry Association of America cracked Recording Industry Association of America cracked
down on people who illegally swapped more than down on people who illegally swapped more than 1,000 songs over the Internet.1,000 songs over the Internet.
Thank you Thank you Rich TopielecRich Topielec – Office of Info Technology– Office of Info Technology
Thank you Thank you Royce OttesonRoyce Otteson - DMV- DMV
Thank you Thank you Jim LeamonJim Leamon – Motor Carrier Apps Dev.– Motor Carrier Apps Dev.
44
Service RecognitionService Recognition
10-Year Service Recognition (Year 1998) Microsoft releases Windows 98 (First Edition). Microsoft releases Windows 98 (First Edition). New York Yankees defeat San Diego Padres to New York Yankees defeat San Diego Padres to
sweep them in the World Series.sweep them in the World Series. The first XML specification is released.The first XML specification is released. Smoking is banned in all California bars and Smoking is banned in all California bars and
restaurants.restaurants.
Thank you Thank you David DeLaveagaDavid DeLaveaga - TAD- TAD
Thank you Thank you Mary Jo BojeMary Jo Boje - DMV- DMV
Thank you Thank you Samuel RamosSamuel Ramos – Office of Info Tech– Office of Info Tech
Thank you Thank you Katherine ElginKatherine Elgin – Tech Management– Tech Management
55
Service RecognitionService Recognition
15-Year Service Recognition (Year 1993)
Bill Clinton succeeds George H.W. Bush as Bill Clinton succeeds George H.W. Bush as the 42nd President of the U.S.the 42nd President of the U.S.
The Intel Corporation ships the first Pentium The Intel Corporation ships the first Pentium chips.chips.
Microsoft releases Windows 3.11 for Microsoft releases Windows 3.11 for Workgroups to manufacturing.Workgroups to manufacturing.
Los Angeles breaks into race riots as the Los Angeles breaks into race riots as the Rodney King Police officer's civil rights Rodney King Police officer's civil rights verdict is announced.verdict is announced.
Thank you Thank you Linda CampbellLinda Campbell - DMV- DMV
66
Service RecognitionService Recognition
20-Year Service Recognition (Year 1988)
Dow Jones Industrial Average closes above 2,000 for Dow Jones Industrial Average closes above 2,000 for the first time;the first time;
President Ronald Reagan challenges Soviet Premier President Ronald Reagan challenges Soviet Premier Mikhail Gorbachev to tear down the Berlin Wall;Mikhail Gorbachev to tear down the Berlin Wall;
The 200th anniversary of the United States The 200th anniversary of the United States Constitution is celebrated;Constitution is celebrated;
Jessica McClure, falls down a well in Midland, Texas, Jessica McClure, falls down a well in Midland, Texas, but is later rescued.but is later rescued.
Thank you Thank you Tim DunnTim Dunn – Technology Management– Technology Management
77
Service RecognitionService Recognition
25-Year Service Recognition (Year 1983)
Michael Jackson's song "Beat It" hits number 1 on Michael Jackson's song "Beat It" hits number 1 on the Billboard music charts.the Billboard music charts.
Sally Ride becomes the first American woman in Sally Ride becomes the first American woman in space.space.
The final episode of M*A*S*H is broadcast in the The final episode of M*A*S*H is broadcast in the USA, becoming the most watched television episode USA, becoming the most watched television episode in history with 125 million viewers.in history with 125 million viewers.
The last day that the AT&T Bell System exists before The last day that the AT&T Bell System exists before being broken up by the United States Government.being broken up by the United States Government.
Thank you Thank you Monique ReschMonique Resch – – Wireless Communications Wireless Communications
88
Service RecognitionService Recognition
30-Year Service Recognition (Year 1978) Sweden is first nation to ban aerosol sprays Sweden is first nation to ban aerosol sprays
thought to damage the ozone layer.thought to damage the ozone layer. China lifts a ban on works by Aristotle, China lifts a ban on works by Aristotle,
Shakespeare and Dickens.Shakespeare and Dickens. The first computer bulletin board system is The first computer bulletin board system is
created.created. The Blues Brothers make their first The Blues Brothers make their first
appearance on Saturday Night Live.appearance on Saturday Night Live. Muhammad Ali beats Leon Spinks for the Muhammad Ali beats Leon Spinks for the
world heavyweight boxing title. world heavyweight boxing title.
Thank you Thank you Tim AvillaTim Avilla – Office of Information Technology– Office of Information Technology
99
Shared
Vision
Key IT & Software Engineering Trends for Portland/SW Washington
Phil KeislingExecutive Vice President, Sales and Marketing for CorSource Technology Group. formerly "Hepieric, Inc.”
[PDF] Key IT and Software Engineering Trends for Portland/SW Washington
1010
Daniel RayJob Development for People with Disabilities
IT Staff Capacity Building
1111
10 minuteBreak
ODOT IS Leadership & Business Review
1212
The Changing
Shape of IT
Ben BerryFrom Business Order Taking to Business Transformation
1313
ProcessImprovement
BusinessChange
InformationManagement
OperationalTechnology &
Customer Service
HardwareSoftware andOther Tools
TheTheChangingChanging
Shape of ITShape of IT
IT ValueIT Value
1414
Ok, so what’s the new IT Value?Ok, so what’s the new IT Value?
1515
Partnering with
Customers
Frontier of IT Value is moving from strictly service delivery to business strategy
Business Process Centered
Business Information
Centered
Building Relationships with Business
Partners
We are moving to Enabling and
Supporting Nonroutine Decisions
Exploiting 3 critical business assets:
Processes/Information/Collaborative Relationships
Connecting & Integrating
Technologies
IT Value:IT Value:The value frontier of IT is moving to things closer to the heart and The value frontier of IT is moving to things closer to the heart and
strategy of the Enterprise.strategy of the Enterprise.
1616
IT Strategic Plan FrameworkIT Strategic Plan Framework
BusinessResults
BusinessSystems
ISReadiness
State Legislation | Federal Mandates | Citizen Expectations | Industry Demands
IRM Projects
Community ofInterest Needs
Drive
Drive
ODOT K ey Strategies
CommonBusiness Needs
IT StrategiesIT Strategic
Projects
Map
Drive
Support
Organization Key Strategies
Common Business Needs
ITStrategies
1717
IT Strategy MapIT Strategy MapODOT Key Strategies
IT Strategies
Business Needs
Line of BusinessApplicability
1818
IS Differentiation: Listening to the Customer !
But, in a sense we areorder takers, if we are not thinking
strategically across theEnterprise.
1919
What’s Driving the Change in IT Leadership?What’s Driving the Change in IT Leadership?Ultimately, the changing role of IT leadership is being driven by external business mandates and changing business expectations.
Industry Changes
BusinessAlignment
IT Culture
Role of ITLeadership
Drivers of Change
Understanding ODOT’s transportation changes
and their impact on business performance
will provide the baseline for defining IT
leadership requirements
The Investment
Developing IT leadership capabilities that align to ODOT’s
transportation demands and business strategy
The Return
2020
How is the IT Culture Changing Effectiveness?How is the IT Culture Changing Effectiveness?
Transactional“Order Taker”
Process Orientation
Time Based
StrategicSourcing
Does what is Does what is asked to do, asked to do, order takerorder taker
Inconsistent Inconsistent process process
implementationimplementation
Primary driver of Primary driver of success is success is
meeting deadlinesmeeting deadlines
Single source, Single source, build vs. buy build vs. buy
mentalitymentality
TRADITIONAL IT Work Culture Characteristics
An organization’s culture dictates how work is performed and ultimately defines the
role of IT leadership. Traditional IT cultures rely on “chain of command” directives and meeting deadlines as key drivers of performance.
IT OrgIT OrgRolesRoles
2121
EMERGING IT Work Culture Characteristics
Less Less transactionaltransactional
and more and more collaborationcollaboration
Consistent Consistent use of use of
repeatable repeatable processesprocesses
Greater emphasis on Greater emphasis on business value vs. business value vs.
timelinesstimeliness
Strategic Strategic Sourcing Sourcing
Models, Buy Models, Buy vs. Buildvs. Build
The new IT organization is creating a work culture that increases the degree of collaboration across internal IT functions, business units, and external service providers. In addition they are defining broader definitions of success.
Transactional“Order Taker”
Process Orientation
Time Based
StrategicSourcing
IT OrgIT OrgRolesRoles
How is the IT Culture Changing Effectiveness?How is the IT Culture Changing Effectiveness?
2222
To Maximize Effectiveness in Our To Maximize Effectiveness in Our Organizational RoleOrganizational Role
In today’s dynamic business environment, In today’s dynamic business environment, managers must understand the importance of managers must understand the importance of developing a developing a longer-term, strategic view, longer-term, strategic view, and the impact that service actions might and the impact that service actions might have on the entire agencyhave on the entire agency. .
TeamworkTeamwork is essential for success, both within is essential for success, both within our ODOT divisions as well as the entire our ODOT divisions as well as the entire agency. agency.
Listening, planning, and executing are all Listening, planning, and executing are all key to ourkey to our business successbusiness success and part of and part of being a strategic decision resource. being a strategic decision resource.
2323
Evolution of a Business Strategy RoleEvolution of a Business Strategy Role
Business ViewBusiness View
System Performance
Enterprise Impact
Sys
tem
Vie
wS
yste
m V
iew
Technology
Architecture
ServicesServices
BusinessBusinessCooperationCooperation
OperationsOperations
TechnologyTechnologyProductProduct
TransformationalTransformationalValueValue
2424
SWOT Analysis: Strengths, SWOT Analysis: Strengths, Weaknesses, Opportunities & ThreatsWeaknesses, Opportunities & Threats
External FactorsExternal Factors
InternalInternalFactorsFactors
Opportunities ThreatsOpportunities ThreatsW
eakn
esse
s
Str
eng
ths
Wea
knes
ses
S
tren
gth
s
Strategies Built on Strength
DefensiveStrategies
2525
MINIMIZE
Internal Weaknesses Score
Bell-Shaped CurveBell-Shaped Curve“The Law of Things”“The Law of Things”
0 2 5 8 10
Weaknesses Strengths
Internal Strengths Score
Competitive ParityMMAAXXIIMMIIZZEE
2626
Necessity and DifferentiationNecessity and Differentiation
InternalFocus
ExternalFocus
Business Efficiency Outcome
EnterpriseNecessities
Business Agility Outcome
EnterpriseDifferentiators
2727
Gartner: Partnership DEMO ModelGartner: Partnership DEMO Model
2828
IT Solutions Always NeededIT Solutions Always NeededBut does it Rise to a State of Business Transformation?But does it Rise to a State of Business Transformation?
2929
CIOCCollaboration
IT Governance
ECM
SDC
Asset Mgt.
Taxonomy
ERP
E-Gov
BusinessTransformation
Current ODOT Business Transformation Current ODOT Business Transformation Projects based on Customer NeedsProjects based on Customer Needs
3030
Pay
roll
/ B
ud
get
Rec
ruit
/ H
ire
Pu
rch
asin
g
Agency Horizontal
CentralFunctions
Agency Vertical Core
Functions
Human Resources
Financial Management
Procurement
Forestry
Employment
Others
Revenue
DAS
DHS
ODOT
Enterprise Architecture can Expose Core Business Functions
Statewide Enterprise Services
Agency Business Services
3131
Enterprise Architecture can Enterprise Architecture can Inform ERPInform ERP
Infrastructure
Business
Technology
Application
Information (Data)
ODO
TDAS
ERP
EA
Procurement
Financials
Human ResTarget Business Architecture
Enterprise Information Architecture
Enterprise Application Architecture
Enterprise Technology Architecture
Fore
stry
Lotte
ryO
ED
DCBS
DH
S
3232
• Network Consulting• Network Design• Installation Mgt.• SW Support• Performance Analysis/Rpts.• Capacity Planning• Problem Management• NOC support 24x7 (Network Operations Center)
• Interface Engine• Data Integration
SystemIntegration
Network Services
SINGLE INFRASTRUCTURE MANAGED
Allocation of resources to Allocation of resources to areas of greatest business areas of greatest business value for the enterprisevalue for the enterprise
Technology guarantee; Technology guarantee; “growth” in backbone, “growth” in backbone, performance statewideperformance statewide
Service Level Agreements Service Level Agreements Constant predictable Constant predictable
infrastructure budgeting infrastructure budgeting System-wide (System-wide (capital/operatingcapital/operating))
State Data Center Single-State Data Center Single-point responsibility for point responsibility for Infrastructure Mgt. & Risk Infrastructure Mgt. & Risk
Flexibility to leverage State Flexibility to leverage State with single infrastructure with single infrastructure contracts contracts
A G
E N
C Y
B
U S
I N
E S
S
V A
L U
E
Key Concepts
• Internet or E- Government
• Line of Business Systems
• Process Control Systems
• Web-based Employee Services
• Supply Chain Mgt Linkages
• Customer Care applc.
• HR & Finance Applications/
Strategic Planning
Applications
Highest Custom
er Value
Highest Custom
er Value
Hardware & MaintenanceServices
Lowest Customer Value
Lowest Customer Value
Computing & Networking Infrastructure Computing & Networking Infrastructure Utility Value PropositionUtility Value Proposition
Computing & Networking Infrastructure Computing & Networking Infrastructure Utility Value PropositionUtility Value Proposition
• User Devices• Servers• Disaster Recovery• Cabling Services
• Consolidation• Server Mgt.• Database Mgt.• Email / messaging• Imaging/
Archiving
Data Center
Help Desk• Call Mgt.• Trouble Tickets• 1st Tier Resolution
• Tools Admin.• Alerts Mgt.• Critical Call Mgt.
IT Monitoring Security• Internet Mgt.• Intrusion Detect.• Content Inspection - Email - Internet - FTP
3333
ProcessImprovement
BusinessChange
InformationManagement
OperationalTechnology &
Customer Service
HardwareSoftware andOther Tools
TheTheChangingChanging
Shape of ITShape of IT
IT ValueIT Value
3434
CIO Update
ODOT IS Leadership and Business Review
InformationInformationSystemsSystems
Oregon Department of TransportationOregon Department of Transportation
InformationInformationSystemsSystems
Oregon Department of TransportationOregon Department of Transportation