OD - Process Skills Lab

8/3/2019 OD - Process Skills Lab

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Process Skills Laboratory

Prof. Rushen Chahal


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Objective of PSL

The objective of PSL is to identifyand develop personal skills needed towork as an effectiveOD and change

agent in an organisation.


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Schedule

Friday, Saturday & Sunday

Total time available : 18 hours


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Why Laboratory ?

A Lab is a controlled and artificial environmentcreated specially for scientific exploration.

In OD, a Lab similarly refers to an interventionwhich is experimental and discovery-oriented.

A Lab does not deal with what is going onoutside it. Similarly, we will be occupied largely

by ourselves.

A Lab produces data. An OD Lab produces data

through the interaction of its members. This data is studied to see what patterns and

concepts they throw up.


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Basic Ideas

The main resource that OD agents carry into theirwork is THEMSELVES.

Change starts with ME, then spreads to others. Hence, the central focus during these 3 days will

be YOUR SELF.

As you look at whats going on around you, pay

attention to what is going on inside your SELF. Feel free to express your thoughts and feelings.


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Plan

We will progress on the basis of a model that Iwill explain in one of the next slides.

Remember some of the key concepts we coveredin earlier classes, particularly

CONTENT and PROCESS

THOUGHTS and FEELINGS

VISIBLE and HIDDEN

CONSCIOUS and UNCONSCIOUS


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Remember.....

OD facilitators and change-agentswork with

PROCESSES

FEELINGS

The INVISIBLE, UNSPOKEN, UNOFFICIAL The NON-RATIONAL

The UNCONSCIOUS


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This doesn't mean that OD workers or

change-agents are irrational, overlyemotional, or illogical.


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Good OD work requires you to be

Patient

Thoughtful

Reflective


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In addition,remember the basic OD values:

Transparency

Authenticity

Spontaneity


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So, in the end,its a question of striking

a good balancebetween

headand heart.


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More as we go ahead.


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This weekend we will have a series of

exercises to provide experience ofconcepts and tools we have been

discussing.


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Exercises will give us experiences,from which we will generate usefulconcepts forOD practice.


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Model to understand the sequence ofactivities


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We will sequence our exercises, usingtwo dimensions :

(i) the focus of the exercise ; and

(ii) degree of complexity.


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PROCESSFOCUS

CONTENTFOCUS

FOCUS OF WORK


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NATURE OF WORK

COMPLEX

SIMPLE


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NATUREOFTAS

K

COMPLEX

SIMPLE

PROCESSFOCUS

CONTENTFOCUS

FOCUS OF WORK


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NATUREOFTAS

K

COMPLEX

SIMPLE

PROCESSFOCUS

CONTENTFOCUS

FOCUS OF WORK

DoingA Job


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NATUREOFTAS

K

COMPLEX

SIMPLE

PROCESSFOCUS

CONTENTFOCUS

FOCUS OF WORK

BeingMyself


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NATUREOFTAS

K

COMPLEX

SIMPLE

PROCESSFOCUS

CONTENTFOCUS

FOCUS OF WORK

DoingA Job

BeingMyself


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The way we will

proceed during thePSL


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NA

TUREOFTASK

COMPLEX

SIMPLE

PROCESSFOCUS

CONTENTFOCUS

FOCUS OF WORK


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NA

TUREOFTASK

COMPLEX

SIMPLE

PROCESSFOCUS

CONTENTFOCUS

FOCUS OF WORK

ME

JOB


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NA

TUREOFTASK

COMPLEX

SIMPLE

PROCESSFOCUS

CONTENTFOCUS

FOCUS OF WORK

ME

JOB

OD

Domain


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NA

TUREOFTASK

COMPLEX

SIMPLE

PROCESSFOCUS

CONTENTFOCUS

WHO AMI ?

ROUTINE

TASKS


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The way we will

proceed during thePSL

GROUPDISCUSSION: External Things


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The way we willproceed during the

PSL


PROBLEM-SOLVING & DECISION-MAKING:Case-Studies


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PSL



PROBLEM-SOLVING & DECISION-MAKING: Role-Plays


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PSL




Real-Life Situations: XIMB


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PSL





Real-Life Situations: MyJohariWindow


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PSL


PROBLEM-SOLVING & DECISION-MAKING:Case-Studies, Exercises



Real-Life Situations: My JohariWindow

Here &

Now:Unstructured


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PSL





Real-Life Situations: MyJohariWindow

Here &

Now:Unstructured

COMPLEX

SIMPLE

PROCESSFOCUS

CONTENTFOCUS

ME

JOB


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Roles

The PSL will have certain roles, whichparticipants will take up at different times:

Participant (often)

Content Observer (initial)

Process Observer (occasional)

Facilitator (occasional)

Reporter (occasional)

Roles in Role-plays (occasional)


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Participant

A participant is someone who participates.

He or she gets involved in what is going on.

We perform jobs while we participate (content).

We also learn more about ourselves and otherswhile we perform jobs (process).

A participant may or may not be the official

leader, but there are no brakes on him or her to be'leader-like'.


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Content Observer

A content observer does not participate.

A content observer observes what is going on.

A content observer specially observes and recordsthe content of what is going on.

A content observer is fully aware of the task athand for a group or individual (the content).

A content observer monitors the degree to whichthe task has been accomplished.

A content observer records these for futureattention.


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Process Observer

A process observer does not participate. A process observer observes what is going on.

A process observer specially observes and recordsthe processes of what is going on.

A process observer also observes his/her owninner processes.

A process observer is alive to moods, styles,attitudes, energy levels, norms, leadership

behaviour, values, and types of personality.

A process observer records these for futurereporting and attention.


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What a Process Observer Sees

Participation

Influence

Leadership Type of decision-

making

Task functions

People(maintenance)functions

Inclusion ofeverybody ?

Group Atmosphere mood, morale,conflict, escape,etc.

Feelings - boredom,excitement,laughter, anger, etc.

Norms


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Facilitator

A facilitator is the 'official ' person in the group.

Facilitator has the official role to help move thingsalong towards reaching the group's objective.

However, participants can do the same also.

A facilitator is free to participate also.

A facilitator can be chosen by a group, or can be

chosen by some 'higher' authority.


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Facilitator

Facilitator could sometimes have a differentdesignation for our purposes, eg.

Boss

CEO

HRD Manager

Functional Manager

In-house Consultant (such as Quality Manager) External Consultant


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Reporter

The reporter role can be taken by any or all of theothers at different specific times.

The reporter reports content and/or processes to agroup that is not fully aware of these.

A good reporter will make it easy for others tounderstand what is going on.

These can be content or group processes or thereporter's own processes.


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Role in Role-Plays

Occasionally, we will have role-plays.

These are imaginary situations.

Roles in these role-plays have to be created byparticipants within broad parameters of context.

Imagination and creativity are important.

Also, empathy with the characters we are called

upon to represent.

This means giving up our Selves, and entering theminds and lives ofOthers.


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OD - Process Skills Lab

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