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October 2004 Strategy Forum Academic Quality Improvement Program The Higher Learning Commission of...
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Transcript of October 2004 Strategy Forum Academic Quality Improvement Program The Higher Learning Commission of...
October 2004Strategy Forum
Academic Quality Improvement ProgramThe Higher Learning Commission of the North Central Association of Colleges and Schools
PURPOSES OF STRATEGY FORUM
• Support your institution in adding value for your students and stakeholders
• Stimulate your institution to refine its Action Projects and strategies for accomplishing them
• Get everyone started on using the System Portfolio to appraise and improve your institution
• Clarify what AQIP will expect of participating institutions for the next 3-5 years
BROADER, LONG-TERM GOALS
• Inspire, encourage, and celebrate quality pioneer institutions that stretch for outstanding performance in pursuing their goals
• Nurture personal and organizational learning about quality by sharing knowledge, experience, needs, and goals
• Foster community and collaboration among those working to deepen their institutions' commitment to quality
THE STRATEGY FORUM FLOW
Thursday: BIG picture
Stakeholders, Alignment, Vision
Friday: FOCUS
Systems Thinking, Analysis, Measures
Saturday: SYNTHESIS
Planning and Communicating for Success
WHAT MAKES A GOOD ACTION PROJECT?
•Have beginnings, middles, and ends• Are focused, but strategic
•Will be engaging and involve a significant number of people.•Will create infrastructure and
capacity for future improvements and result in
culture change.
AQIP ACTION PROJECTS• Tentative agreement on the 3 - 4 Action
Projects that will serve as institutional rallying points for the next three years -- due three months from today –January 13, 2005.• Includes at least one Project primarily related to the
Helping Students Learn, AQIP Criterion 1• Incorporates institutional resolve to communicate
your goals and maintain clear focus on your improvement
• Specifies process and outcome measures which your institution will track and report for the goals it selects
WHAT ARE WE DISCOVERING ABOUT OUR ACTION PROJECTS? Have we selected the
right vital few? Importance to our mission
and purposes Appropriate level of focus Pragmatic for early
successes Value with respect to
establishing a quality culture
What else have we learned? About AQIP About our institution About how we
function as a team
WHAT PROCESSES ARE INVOLVED IN YOUR PROJECT?
4.Valuing People
5.Leading and Communicating
6.Supporting Institutional Operations
8.Planning Continuous Improvement
9.Building Collaborative Relationships
7.Measuring Effectiveness
1.Helping Students Learn
2.Accomplishing Other Distinctive Objectives
3.Understanding Students’ and Other Stakeholder Needs
Systems Appraisal
Annual Update
System Portfolio
Strategy Forum
NEXT STEPS
Taking Action: Committing to your Action Projects
Taking Stock: Building your Systems Portfolio
SUBMITTING ACTION PROJECTS
Declaration of commitment to Action Projects, measures, and performance targets due January 13, 2005.
Projects, goals, and measures can change, but institution should explain the rationale for and effect of changes, both for AQIP and others.
UPDATING ANNUAL PROGRESS
Simple, brief updates, flowing naturally from an institution’s quality improvement activity, due beginning of autumn (September 14).
Share Action Project changes, completions, launches, and problems with AQIP when they occur.
If progress slows or stops, AQIP will consult with an institution for additional information and a course of action.
GETTING ORGANIZED TO IMPLEMENT YOUR PROJECT
A Project can be thought of as a “one-time” Process
Systems thinking and tools can be applied to Projects
Inputs Stakeholders
Indicators
Processes Outputs
SYSTEMS APPROACH TO A PROJECT PLAN
How much detail is necessary?
Useful? For what purpose?
ACTION PLANS
Many tools, of varying formality are available, all of which: Ensure that everyone has a common
understanding of expectations Provide a way to check that all necessary
tasks, inputs, outputs, contingencies are identified
Ensure that appropriate resources are assigned
Allow you to track progress and rapidly identify issues
ITERATE
Start from the beginning and work forward
Start from your target end-point and work backward
NEXT STEPS
Communicating with Stakeholders Increasing buy-in; reducing skepticism Refining and planning Action Project Beginning your Systems Portfolio …