COMMENDATION

Chinadolls

COMMENDATION

From your Chinadolls family

Jill was fantastic and amazing. Anything that will help her I could say, she was "fantastic". She was great.I've dealt with agents overseas and she was phenomenal. The communication that Jill displayed was so fantastic.I understood everything she’ve said. No difficulties at all.

Kudos to Mary Grace Raposas

“Ms. Fantastic”

SR: 1140843566

Commendation

SR: 1140855425October 16, 2010Mark “Ark” Togonon

"I just wanted to commend Nicoli for giving me such a great customer service experience,   I am really satisfied with the service that was given to me as a customer. He stayed on the line with me even it took more than an hour to be resolved. He walked me through every step and resolved my problem. He deserve a raise, He is an asset in your company. Thanks a lot. Hope you will give her a raise."

Kudos to

Commendation

SR: 1140311556October 08, 2010Jayson “Jaja” Aquino

Customer said that the agent did a great job and was very patient in resolving his issues.

“He was phenomenal!!!"

Kudos to

SR:114287645211/16/2010

Wilmar Joves

I spoke to many reps before and I am not treated this way. I just talked to ice and I know I was not the nice & politebecause I was pissed off because of the things I am going through. I want to let you know that he was very polite. I was shouting at him but he did not return the favor, he was nice & patient. I want to apologize he did a good job & he did not deserve my anger.

Kudos to

Commendation

SR:114296003611/17/2010

Wilmar Joves

" I just wanted to let you know how kind the gentlemen I just spoke earlier, I don't know if I got the name correctly but I think it was Ice. He was very polite and he did a good job. Give him a raise or possibly a cup of coffee , Your lucky to have him. He really made my day"

Kudos to

Commendation

SR:114297167611/17/2010

John Paul “JP” Bernardo

I just want to give this significant Kudos to Jay. He answered all my non-sense questions. He was super patient and stayed on the line for almost an hour to extend the great service. I am new to Zune but now, with his help, I am knowledgeable on how Zune works. Thank you.

Kudos to

Commendation

SR:114329844511/22/2010

Mark “Ark” Togonon

- Pat was very appreciative with Nicoli- One of the best support he received from Zune support- Very patient, right on the money. If he calls Zune support, he wish he'll get Nicoli again.

Kudos to

Commendation

Commendation

“Nicolie did a great job throughout the call”

SR: 114467776212/13/2010

Mark “Ark” TogononKudos to

Commendation

“The gentleman I spoke to is very helpful and professional, courteous and easy to understand, he is a great help”

SR: 114493626912/17/2010

Wilmar JovesKudos to

Commendation

CJ was helpful, patient. She definitely deserves a recognition!

SR: 114499011512/17/2010

Chrisel Jenily Reyes Kudos to

Commendation-she was able to help me fast -she is very polite-customer is quite angry at first but he forgot that already because she was able to help -she was very patient and I want you to say thank you to her-customer said that she was very helpful and polite, she was very patient with me-customer mentioned that it’s hard to forget when good things happen-customer wants to say thank you to the agent for being helpful

SR: 114511548312/19/2010Alexi Mae Layson

Kudos to

Commendation

“ David was great! . He was very patient and help me throughout my issue, please share my appreciation to him .“

SR: 114537235012/23/2010Rizal Belarmino

Kudos to

Commendation

I would like complement your employee Julia for the very clear and informative advise. I don’t have to go to a complicated phone menu and being on hold for a long time to talk to someone. I would rate the customer service she has given, “Excellent”.I wish you a Happy New Year

SR: 114603383301/01/2010Romaline Cabaliza

Kudos to

Commendation

I am very pleased with your agent and Microsoft, Nathan did an excellent job. From the beginning till end of the call he was so polite. He should be promoted for his effort. This is why I choose MS and not apple

SR: 114620427201/04/2010Nathaniel Marquez

Kudos to

Commendation

"I just wanted to compliment Jayson for exceptional customer support, technical expertise and professionalism that he shown on call"

SR: 114629412201/05/2010Jayson Bilag

Kudos to

Here’s what ST Franz can say about ....

“Jayson Bilagsky is a true gentleman. Kaya kayo team gumalang kayo sa mga elders ehehe kidding aside The word "gentleman" today insinuates an image of the sophisticated male species and classy image it is apparent that he should wear suits-with grace. Shocks but with Jayson, A true gentleman does not just wear clothes, extra effort and attention to details to make you hair as presentable as possible even it may seems impossible. Shocks kay Jayson easy lang daw on how to put on an entire sophisticated and elegant ensemble(ano daw hahah). For him you should act like one to be one. One characteristic of a true gentleman that can be found on him is being kind and courteous, not just to women (pala),shocks but to the everybody he comes in contact with. That includes your friends, loved ones, colleagues and bosses. He pleases everyone around by being chivalrous. Practicing chivalry does not mean going out of your way to help someone. Being considerate, polite,shocks!!! well-mannered is not enough.”

BIlagsky is “witty, debonair, black-knight” “ jolly, approachable, cool” “sweet, fun to be with, friendly, confident” “philander man; happy-go-lucky (puro games ) “simply diligent”“shocking corn ,, shocks”

Jayson BilagKudos to

Here’s what ST Franz can say about ....

“I love Jowanahhh’s company because she is a proof that “what is beauty if the brain is empty” but what if you don’t have BOTH… Kidding aside when it comes to CONFIDENCE Jowa is the one that can spell this word out loud. Very open to criticism and she is the one that you will see chatting with the Bosses as if they are very closely related Anyways I appreciate the fact that she have a very BIG BIG heart and very hilarious, She can be very funny, believe me. Jowa can liven up the joint, break the boredom and make the world go round just a little easier. While her antics can seem insane at times (not to mention rude) , it’s her the stories (about animals such as pigs hippos or fruits) she bring that keep the rest of us sane. Thanks Jowa. you’re such a Jewel I will miss you being yourself …

JOWA is“talkative”“sprightly/bouncy” “very perky, can be stand-up comedienne” “sweet, caring, pretty” “fun to be with, strong, outspoken, amiable, witty” “intelligent”“the frog princess”“undin vs predatora”

Jowah kokaberry Iznab

Kudos to

Here’s what ST Franz can say about ....

Alexi.. is a big frank friend. That will tell you in your face to shut up if she thinks what she believe is right. Hipowpowtamus/pata2 is a frustrate stage comedian unfortunately the stage can’t take her weight so she is not contented making fun of the team member (in a good way) .How heavy she is , Is equally same as her weigh being true as a friend, She extremely self-confident of her tack less comments but then again this is a proof that she won’t be bending around the bush if she don’t agree with your opinion ,She very transparent in every way that you can say that a friend that you can depend on , Aside from that she have this passion of in the ART of SPAMMING. Kidding aside ,at first I was awkward to approach her due to our personality is quite poles apart, but in time I got to know her. She seek to maintain her keen knowledge of troubleshooting steps on her own (ST observation wise)..alex thanks for being true ,, miss you poh... wait lang me sup call ulit ako.. mamaya na... , “ Franz Rodel Frias

Alexi is “Zany, frank and yet friendly,” “confident, friendly, outgoing’” “outspoken” “funny or rather witty if I may say” “finest/greatest of all people” “Nice”“Hipowpowtamus”

Lexi Hippo LaysonKudos to

Here’s what ST Franz can say about ....

“Jhajha almost came from a rare naughty human/friut male species,He is a proof that kung gaano kahaba ang iyong ______ ganun din kahaba ang yung ______ ahaha please put these in the blanks (daliri /pasensya) a cross breed of a human and a fruit ahahh He has a very rare naughty-complex long brain, which makes them able to use long language, long emotional facial expresssions ,do long ACROBATIC STUNTS with macho dance sideline expertise and abstract reasoning (all at the same time) in a naughty (habuling mga hayok sa long patience ahahaha) but cool way. Kidding aside this guy is humorous, quick witted and one of the agents that are confident with their com skills foundation. jhajhaMON will cheer you when you are depressed, He encourages us to have a good time, to laugh, to act silly, to enjoy some mutually liked activity. He will stand by your side when you need a support. Now that is the jah jah mon that I see.He has unique grin that is so infectious. Like seriously where are you getting your strength and stamina man, kahit kailan Hindi kita nakita napikon.. that’s what I admire about you ” Franz Rodel Frias Jah jah is perky, responsible , nice” “motivator” “great, funny” “a charming buddy again habulin ng mga ... mahilig sa long nose.

“have very long patience” “ “amazingly different, over flowing with energy,” “mature, brave, sensible” “friendly, strong, smart” “ mature” “approachable, knowledgeable” “confident, friendly” “long orange”

Jayson “babakist” AquinoKudos to

Here’s what ST Franz can say about ....

Here’s what ST Franz can say about ....Vhines is simply amazing . She is a great example of being a father,Anyone in the team will agree kahit na si mortal enemy nya , I admire his dedication since he has to work and at the same time look after his child and be proud of them , still able to manage it at the same time , As they say he looks innocent (Weee di nga) but still maintains to be a father figure that anyone ,who is not a father yet can get good examples from “ VHIIIII NESSSS is a epitome of a strong naughty father, I salute him for being straightforward and open yet responsible for his own actions , I really have a high respect for people like him when you ask for a favour you will not get a NO for an answer if it s POSSIBLE. He is one of the people I consider as a friend. Na kakiki pare pa ako ahh. Ahahah he is someone whom you can depend on,like he is visited me at the hospital even how TIGHT his schedule is ( in fact He is so fun of anything that is tight). And he is the only one that I know that can throw jokes (no matter what type of joke . kokak jokes??) at we’ll get a good laugh.”He is so enthusiastic and his smile is so contagious (courtesy of the braces syempre). Again Truly simply amazing (parang smart commercial lang noh) ” Franz Rodel Frias

VHINES is “miable, responsible, witty, confident” “free-spirited” “fun to be with, he will cheer you up why naughty jokes” “super friendly, cool, funny” “charming daw, warm, willing” “knowledgeable, easy to mingle with, approachable” “determined, supportive” “clever , witty , reliable” “very responsible person”“santaberry”

Vhinez “gwapo” VinoKudos to

Here’s what ST Franz can say about ....

Sarvia .... Wait I have to be careful on what i say to her, tatabi lng baka madaganan ako..My 1st impression that I have with Via is that she is one of the serious type that you can’t disturb when she is at work. She is focus and determined to do a given task.True to her PRIORITIES. Biang is as his close friends always says he the type of friend that you can share one another's hopes, dreams and goals. Exchange ideas and support one another “ She is a great friend as she PRIORITIZE her friends dearly in times of need, We've all heard the saying "Great things come in small packages. (Small and Fat)" Well I'm here to tell you that this clichéd saying is one of the truest statements anyone can every make when it comes to Via . You will be impressed with how big of an impact this girl can have in our team (she PRIORITIZE her scores truly), I can`t describe it really.Maybe it’s because SHE KNOWS HER PRIORITIES WELL. I would suggest make it your PRIORITY to experience her company to prove what im saying. Franz Rodel Frias

VIA “knows her priorities”“ receptive, simple” “friendly, smart” “technically inclined and nice to be with”“Sarcastic Elephant”“hindi sya mataba”

Via “elepatatim” TornatoKudos to

Zune CommendationRichmond Liwanag

Brandy Timoteo

ST to Agent Commendation and AppreciationOctober 16, 2010

Supervisor Titans– Microsoft Zune Clark

Rodel FriasSenior Tech Titans – Microsoft Zune Clark

Great Picture. I never imagine that you have such talent in photo editing . To capture the moment of that scene, and bring out the feelings and emotions of it takes a very special talent. I appreciate the fact that you take time and hard work in making this precious moment come to life. It is a moment that is worth every edit taken by precision in cutting and pasting our pictures. It really does not matter the venue you are at (at work or even while taking calls , that’s what we call multi tasking . I will certainly treasure this E mail with this lovely picture for a long time. If I want to get inspired, it will be very helpful for me to see this and will make my day complete. Looking through this picture Which if I may see the best edited picture that I even seen makes me feel very , energetic and feeling that I need to do my duties and responsibilities because I don’t want to be left behind by the “Extra Mile” that you did . I did not realized that we have someone within our team who is destined to be the world's best photographer/editor to tell a tale of photo editing. Didn't they say a picture is worth more than a thousand words? This is even truer when you decide to tell your story by editing them. Further more, Go on Aux 5, I have already prepared some certificate of hard work (not related to work) for you to sign as a token of my appreciation. Bring along a pen with you. Make it clear so HR will be able to process it immediately.

PS. Before I forget, together with the pen, Bring along your casket because after this your dead.

Zune Commendation

Raquel Baltazar

“If not because of her, I wouldn't continue my subscription with Zune, she did a very good job, if you know her please say thank you for me"

1140695846

Kudos to 10/24/2010

Zune Commendation

Mark “Ark” Togonon

“I just want to say that the gentleman who helped me is exceptional. I can’t speak enough words to tell you how much I appreciate the effort to assist me. Every one of you guys from support amazes me. You are polite, extremely helpful and this is why came with Zune. I am a supervisor here (Wal-Mart), I sell your products to my store. I always broadcast the way how you provide excellent customer service, you always make a follow-up on cases just to make sure every issue that I have is resolved. I commend you guys for doing a job well done. If I am not a supervisor here, I would have love working with Microsoft. Thank you so much.”

1141294841Kudos to

10/24/2010

Zune Commendation

Romaline Cabaliza

She's very passionate with her job. She's very helpful. I had a bad day because I lost my partner few weeks ago but she was able to make my day. I am not computer literate, but she patiently assisted me. You need to give her a raise.

1141136551Kudos to

10/21/2010

Zune CommendationJerold Dela Cruz

Relay to you, patient, understanding, and professional. I

am also a supervisor in a restaurant and I know how it feels to be only

getting bad comments and not good words at all. So I would just like to let you know how he has done a

great job.

1141291664

Kudos to

10/24/2010

“She really, really, really, really, really helped me. I like Lia and appreciate all the help and patience. "Lia is the bomb, dude"Give her a party for a job well done.

SR: 114204260311/4/2010

ZuneCommendation

Lourdes Ace “L.A.” Serrano

Her customer service was great. She didn't rush me off the phone but tried to get my problem corrected. She stayed with me on the line for over an hour to get my problem fixed. She lead me to the right direction. Thank you so much.

SR: 114218637011/6/2010

ZuneCommendation

Lourdes Ace “L.A.” Serrano

" I just wanted to let you know how satisfied I am as a customer, I work in the field of IT so am aware how hard your job is , It's hard to assist customers personally but you over the phone will make it more difficult and I know how it feels to be only getting bad comments from frustrated customers. so I would just like to let you know how Courtney has done a great job. How she professionally answered my gazillion questions and at the top of that she was able to resolved my issue. I have already called a lot of customer support service representative but Courtney here is amazing and exceptional. I can’t speak enough words to tell you how much I appreciate the effort to assist me. Thank you so much.”

SR: 114224040111/7/2010

ZuneCommendation

Chrisse Diane Munar

The agent I spoke with did a excellent and answered all of my questions.My questions are very complicated and she was able to answer the them real time. I just wanted to give her wonderful words because I don’t normally do that, I am so happy. Thank you.

SR: 114242240611/10/2010

ZuneCommendation

Sarvia Tornato

I just want to let you know that Andy was phenomenal!I just couldn't figure this out and I know I just needed to talk to Someone and She was the Best! - Mardi

SR: 114379703011/30/2010

Zune Commendation

Lou Ramos

I called diff times with diff case numbers about Zune and this time I called, the issue got resolved. I really appreciate it. I found a different way to say thanks to the associate that helped me. My mind got confused but CJ took time to describe and to explain very well. I’m going to buy my wife a new Zune mp3 player..

SR: 114161914111/16/2010

ZuneCommendation

Chrisel Joy “CJ” Lacsina

I called in Microsoft help desk and was a little bit upset about my issue, but when the IVR is ready to transfer me to an agent, I was able to talk to Joana and she made my day. I am really happy. She did an incredible job. Joana was really professional than I expected. Thank you so much for doing a great job. I really appreciate it.

Zune Commendation

Joana Marie “Bogs” Miraflor1142096998

11/5/2010

Zune T2 Commendation

Dominador Cayabyab

I was working with Jacob and he was absolutely FANTASTIC. He called me back and got everything fix. You guys should give him a raise or a vacation

1142000157

Kudos to

11/6/2010

Zune T2 Commendation

Dominador Cayabyab

Jacob did one hell of a job, I can not believe that this will be resolved after spending 3 hours over the phone.He is a nice guy , very helpful and very patient , stayed with me until we resolved the issue.He went above and beyond , He's amazingJust wanted you to know how great he is when it comes to handling customer's issue.Please inform your management about this.

1141676056

Kudos to

10/30/2010

Zune T2 Commendation

Marivic Albayalde

“ Misty was very polite & patient and stuck with me until the problem is really fixed. She has been on phone with me since 5PM and I really gave up hope at some point, but she didn’t. she kept assuring me that she was going to fix the problem, and she really did. She was really amazing, did fantastic job and I wanted her manager to be aware of it. She deserves a gold star. Now that my problem is fixed, I am gonna have a great weekend and thanks to Misty”

1142666426

Kudos to

11/13/2010

Zune T2 Commendation

Rob Osongco

The gentleman who work with me was fantastic. I have spoken to so many people and I have been working on this issue for 2 weeks and this gentleman was able to resolve the issue. this gentleman was able to save your company and he was fantastic and patient for him to resolved the issue.

1142717570

Kudos to

11/25/2010

“I just wanted you to know that Chris has done a great job. He has been working with me for 3-4 days for I had major problems with my PC and device and he was really incredible to work with. He’s a great guy who worked on every issue I had and has given me a great service. I am also in a customer service business and having him on the team will certainly be an honor . ”

Commendati on

Zune T2 Commendation

Chris Datu 1143120688

Kudos to

12/7/2010

“I just wanted you to know that Chris has done a great job. He has been working with me for 3-4 days for I had major problems with my PC and device and he was really incredible to work with. He’s a great guy who worked on every issue I had and has given me a great service. I am also in a customer service business and having him on the team will certainly be honor . ”

Zune Commendation

Vhinez “ Pogi” Vino

He is the most handsome, most technical, Cool guy I’ve ever talked and seen. (live cam). Its mandatory to give him a raise and higher position as well. Mwah! – Avid Customer (Arnold)

SR: Not available

Kudos to

11/6/2010