Octa Shop Presentation Rev 8
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Transcript of Octa Shop Presentation Rev 8
Ecommerce UnleashedEcommerce UnleashedPresentedPresented byby
ANMsoft TechnologiesANMsoft Technologies
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C2CC2C
B2BB2B
B2C B2C
Ecommerce Verticals
eCommerce Customer exchanges like eBay
Business 2 Business Systems
Business to Customer
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eCommerce: A Multi Channel ApproacheCommerce: A Multi Channel Approach
Via SMS Via Call Center Via Web
Web/Mobile Newspaper Television / Radio
Via MobileVia IVR
Order Order PlacementPlacement
Access Access ChannelsChannels
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SERVICE
STORE FRONT(Web / Call Center / Mobile / IVR)
STORE MANAGEMENT(Admin / Vendor)
SM Integration Layer
CRMERP / Loyalty / Payment /External
OMS
LOGISTICS
ACCOUNTING
Technology Management
CRM, Call Centers
Outbound/
Inbound Sales
Service & Delivery
management
Future Enhancements, Maintenance, Support,
design
Products, Pricing,
Catalogue
FulfillmentOffline / Online
Ecommerce Sub-Systems
End to End eCommerce
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OctaShop™ OverviewOctaShop™ Overview• Keyword & Advanced Search• Unlimited Category & Catalogue Browsing• AJAX based functionalities• Shopping Cart & Checkout• Template based UI
• Order Processing workflow•Lead & Support workflow• ERP Integration (SAP, etc)• Accounting & Settlement• MIS, Sales, BI Reports
• Call Center Agent UI• Browsing, Search and Checkout• Lead & Support Panel • User Interaction History • User Segmentation • Mail and SMS campaigns
• Product Data Entry• Storefront management• Discount & Price management•User Admin, Roles setup• Offer, Scheme, promotion setup• UI Template setup• Application Configurations
• Pricer (Pricing engine)• Discount rule engine• Promotional engine• External Integration Gateway• Scheme Engine • Cross Selling & Up selling
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OctaShop™ Highlights: Complete Platform
Capabilities
Reliability
Functionality
• Supports multiple models• Online Retail Store• Virtual Marketplace• Franchise Model • Hosted eShops • TV / Call based shopping
• Integrating with 3rd Party / ERP• Web Services integration• Database Independent• Application server independent
• Distributed Modular Application• Load tested in high traffic• Deployable on clustered architecture
• Comprehensive Information Capture• Integrated Cross platform search• Dynamic Storefront• Rule based pricing, promotions• Work flow based order management• Seller Interface• Mailers, loyalty, cross/up selling• Supports innovative payment modes
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OctaShop™ End to End eCommerce
Offline Store
Online Store Front
Call Center
ERP
Pricer
PromotionEngine
RuleEngine
Order Management System3rd Party
Integration Gateway
Seller Interface OctaShop™ Admin
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OctaShop Modules BehaviorOctaShop Modules Behavior
Online
Marketing Order Management
System
Merchant Panel
Web Store Front
Vendor Panel Administrative Panel
Call Center
CRM Admin
B2B B2C
Affiliates
OctaShop modules help you manage all your ecommerce requirements.
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OctaShopOctaShop™ ™ An advanced eCommerce experienceAn advanced eCommerce experience
SellerBuyer
Application Service Providers
Easy reach to desired product
Rich Usability Interfaces
Web 2.0 Features
Detailed price information
Order Management System
Offline store integration
Customizable Storefront
Desktop store manager
Comprehensive Control Panel
Unlimited Cataloguing
Rich information capture
Quick buy process
Advanced Gift Registry
Advanced Narrow Filters
Multiple payment modes
Loyalty, GC and DC
Cross Selling, Up Selling
Buyer Behavior Analysis
Key Functional Components
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Diverse Product SupportedDiverse Product Supported
Books & Magazines
Travel offers
Flowers &Gifts Apparels
Electronic & Home Appliance
Our dynamic platform allows addition of new categories
relatively easily
Gift Coupons
Audio / Video
Services
Subscriptions
Club Memberships
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Dynamic Store Front Dynamic Store Front
• Template based unlimited Designs for Catalogues•Componentized Templates• Dynamic targeted components• Unlimited Catalogues•User Review / Ratings, Expert Content
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Easy approach to Relevant InformationEasy approach to Relevant Information
Product
Buyer’s CART
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Integrated, Intelligent SearchIntegrated, Intelligent Search
Keyword search across• Products• Categories• Catalogues• Info Parameters
Priority based search within information fieldsProduct Name, Title, Description
Search fired across different Systems like Auctions, Catalogues, 3rd Party System
Category limitedCatalogue limited
•Consolidated one view intelligent search results blended in dynamic search template•Lucene Indexing used for search
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Targeted Dynamic Promotions EngineTargeted Dynamic Promotions Engine
Promotions embedded in templates
Complete control and display and usage
Targeting based on Rules / Catalogue/ Category
Product Promotions
Catalogue Promotions
Seller Promotions
Ad Banner Promotions
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Advance Attribute Based FiltersAdvance Attribute Based Filters
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Comparison Between Different ProductsComparison Between Different Products
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Multi Parametric Ratings and User ReviewsMulti Parametric Ratings and User Reviews
•Ratings on Different Parameters•User Generated Reviews
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Service Selling CapabilityService Selling Capability
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Compete Integrated Content Management SystemCompete Integrated Content Management System
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Occasion/Event PlannerOccasion/Event Planner
Events can be Saved by a User under his account for reminders.
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SEO Optimized URL’sSEO Optimized URL’s
Customizable SEO friendly URLs and META data in all dynamic pages to boost visits.
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Enhanced Buying Process Enhanced Buying Process
Provide Ship/ Bill AddressChoose Shipping Mode
Select Gift OptionEnter gift related details
Identify PricingSelect Payment OptionEnter GC/DC/Loyalty
Review and PAY
Template based customizable processwith capability to showcase promotions at
every step
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Buyer Shopping CartBuyer Shopping Cart
Guest/ Registered User capability with complete customization
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Advanced Pricing and DiscountsAdvanced Pricing and Discounts
Product Base Price
Currency Dependent Price
Item based price change
Seller Discount
Delivery Location based price change
Product DiscountCatalogue Discount
Price Add On, Tax, Surcharge, Commissions
Global Discounts
Rule Based price variation
OctaShop™ Supports complex price with rule based discounting
Buyer Member DiscountRule based Discount
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Payment Infrastructure SupportedPayment Infrastructure Supported
OctaShop™ Supports all online and offline payment modes
HDFCHDFCCash On Delivery
Cheque & Cheque pick up
ITZ Cash Card
All Credit Cards
Net Banking
Pay Pal
Secured Credit Card Details Capture
Moto-charging completely supported
Contact Center System
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Contact Center ModuleContact Center Module
Lead Management – Prospective customers details and queries can be captured and retrieved for servicing caller in a better manner.
Case Management – Order related Queries/Issues of the existing clients can be Logged into the system to analyze the business process efficiency.
Caller History Locator – The history from a particular call number can be captured and located as and when required.
Call Escalation – Call can be escalated to other/superior agents for open issues, contacting client as per his convenience.
IVR Integration Compatible – IVR can be integrated with the call handling process for servicing customer without agents( Order Status Check, Lead Registration)
ACD Integration Compatible – CRM can be integrated with an ACD system which allows servicing of the customers.
Accessing Web Catalogues – All can be accessed by the Call center agents for Order Punching in a very easy to use manner
Reports – Various reports can be generated to track the performance and sales of a call center, agents, product.
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Contact Center InterfaceContact Center Interface
Comprehensive Order, Lead, and Support Management with complete CTI Integration and 360
view of customer
Other Capabilities
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Other Additional Features- CapabilitiesOther Additional Features- Capabilities
Shopping Cart/ Wish List alerts – Send alerts to users with their carts, update about price change or availability (inventory).
Browsing History Capture – Browsing History of the users/members can be tracked and used as a promotional tool.
Multiple External Loyalty Partners- You can support the iMint, privilege clubs and other external loyalty partners with redeeming and crediting of loyalty points.
Customizable Products – Customers see the t-shirt as they customize it. Feedback Management- The Feedback which are provided by the user can be
answered back, Moderated , and displayed on the web online store. Customer can suggest new products, you get head-start and customer loyalty.
Complex Inventory Management- Inventory can be managed for one or all of the following entities: Item Shipper/Seller Location/Zone
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Automatic Shipper AllocationAutomatic Shipper Allocation
ProductProduct
Seller/Shipper Seller/Shipper A A
Seller/Shipper Seller/Shipper C C
Seller/Shipper Seller/Shipper B B
Preferred
Seller/Shipper
InventoryInventory
Product- Vendor Check
Shipping City- Vendor Check
Preferred- Vendor Check
Inventory- Vendor Check
Order Allocated – Seller A/B/C Order Allocated – Seller A/B/C
LocationLocation
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Distributed Open Source Application ArchitectureDistributed Open Source Application Architecture
Order Management
System
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Order Management SystemOrder Management System
Offline Orders
Online Orders
MIS Reports
Business Intelligence Reports
Data Synchronization with ERP
Financial, Sales, Settlement, Reconciliation Reports
Vendor Reports
Order Processing Work Flow
A complete Workflow based Order Management Solution
Vendor Order Management Interface
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Buyer InteractionBuyer Interaction
•Action based mailers•Event based mailers•Promotional Mailers•Periodic Mailers
•Authentication Calling•Order Validation Calling•Outbound sale Calling•Support Calling•Feedback Calling
•Action based SMS•Event based SMS•Promotional SMS•Periodic SMS
Business Analytics and Reporting
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Comprehensive Reporting Ability using PentahoComprehensive Reporting Ability using Pentaho
•Reports can be generated on different input parameters. Output in desired format like pdf, excel, HTML and can be subscribed, archived and protected•Web Analytics supported using Google Analytics
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Complete Charting and Scheduling CapabilityComplete Charting and Scheduling Capability
•The output can be simple one as well as can be presented with different charts based on desired criteria.
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Dashboards Support with Drill DownsDashboards Support with Drill Downs
The dashboard can be drilled down till The dashboard can be drilled down till various levels to see the details under each various levels to see the details under each
bracket.bracket.
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Pivot Table Based Complete AnalysisPivot Table Based Complete Analysis
The analysis tool can be configured to The analysis tool can be configured to analyze the variance between the budgeted analyze the variance between the budgeted
and actual expenses, sales etc. and actual expenses, sales etc.
Complete Admin Management
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Comprehensive Mall AdministrationComprehensive Mall Administration
Single point control of Complete ApplicationAll Application modules management
User friendly easy navigation control panel for admin
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Process ScreenProcess Screen
•Modular & Detailed Approach•Easy to add, search and edit
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Complete GC/DC Management Complete GC/DC Management
Multiple GC/DC GenerationGC/DC Management( Cancellation/ Expiry)
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GC /DC Reports FormatsGC /DC Reports Formats
Various GC/DC Reports for Tracking and Analysis
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Seller Store ManagementSeller Store Management
eShop ManagementCatalogue Design, Definitions andPreferences
Order ManagementAccounting, Settlement, Logistics Management
Buyer Interaction, Review and Rating, Enquiries, Mailers, etc.
Promotions, Products, OffersSchemes, Discounts, Price Add-on
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Admin User SecurityAdmin User Security
USER ID ROLE PAGE COMMAND
SECURITY FILTERS
User Based AssociationRole Based AccessRole Linked With User ID
Secure OMS Secure Administration Secure Call Center Secure Application
Highly Secure and Role Based Access
More offerings by ANMsoft
for
Best Practice eCommerce
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eCommerce RequirementeCommerce Requirement
EcommerceEcommerce
Online MarketingOnline Marketing OperationOperationss
Call CentersCall Centers
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Online Marketing
Buyer
Search Engines
Networking Community
Blogs
Mailers
Ads
Online Marketing
Sellers
Online Marketing
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ONLINE MARKETING
STRATEGIC AD MAKING
SEOMAILER MARKETING
OFFLINE PROMOTION
S
BOOSTING TRAFFIC
Elements of Online Marketing
Blogging
Business Networking
PPCRich
Media
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Operations
Operations
Ecommerce Portal Operations
Order Processing
Call Center Set Up
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Order Processing
Product ordered by the buyer
Order Processing
Delivery to the Buyer
ORDER PROCESSING
STEPS
1.Order Registration
2.Order Verification
3.Payment Received
4.Listing deliverables from the stores
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Ecommerce Portal Operations
Portal Operations
Uploading items
Managing Products
Revising Categories & Catalogues
Addition of Festival Offers & Schemes
Promotions
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Call Centers
Call Center
CRM Application
Provide trained ecommerce professionals for support calls.
Inbound (Getting calls) / Outbound (Calling for
sales)
Consolidated Buyer View
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Distributed Application ArchitectureDistributed Application Architecture
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Road MapRoad Map
100% Localization at all interfaces Deep Integration with CMS Forecasting in Business Intelligence Tool Enhanced Fraud Detection System Web services for all functionalities Constant UI enhancements Workflow driven vendor and product registration More ERP integrations Accounting and reconciliation system Downloadable Mobile Application
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Number One Choice for All Your IT Service Needs Number One Choice for All Your IT Service Needs
Technology Focus
Relationship-Centric Focus
Process Focus
Thank You