Oct – Dec 2015

SHA UpdAteChief Editor : Ms Margaret Heng Writers : Ms Clare Yeo, Ms Li Shaoting & Ms Shrestha Sook YeanPublished by : Singapore Hotel AssociationDesigned and printed by : Colorcom Graphics Pte Ltd

SHA Update is the official publication of the Singapore Hotel Association and copies of SHA Update are not for sale. No part of this publication may be reproduced in any form or by any means without the written permission of the publisher. The views and opinions expressed are those of the authors and do not necessarily reflect those of the publisher.

EDITORIAL TEAM

MCI(P)052/02/2016

•OrchardHotelSingaporeLightsUpaColourfulSeasonofGiving

•OrbitzWorldwideBestinStayAward2015

•26thAnnualTTGTravelAwards2015

• IHG®NamedSingapore’sThirdBestCompanytoWorkfor

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•RegentSingapore-#1HotelinSingaporeintheCondéNastTravelerReaders’ChoiceAward2015

•SingaporeExperienceAward2015

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•STB-CommissionedResearchHighlightsFourDistinctProfilesandCountry-LevelDifferencesofTravellersinAsia

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•RecordNumberofStarWinnersforEXSA2015

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•RollingThroughtheDecadeswiththeTourismIndustry

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•20thAnnualHotelSecurityAwardPresentationCeremony2015

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•Celebrating21YearsofKindnessintheTourismIndustry

• IndustryUpdateandNetworkingSessionforGeneralManagers

•SHAWelcomesNewGeneralManagers

•YourSay:Top3Wishesfor2016

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Email : secretariat@sha.org.sg Website : www.sha.org.sg17 Cantonment Road, Singapore 089740

SHA NEWS

SHATEC NEWS

HOTEL CIRCUIT

TOURIST TRACKS

•LifelongLearningFestival

•SHATEC’SOpenHouse-FiringUpTheMagicalKitchen

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•TheSG50GoldenJubileeCook-OffCompetition

•SHATECInstitutes30thGraduationCeremony

•FoodDropCSRInitiative

•PMLee’sVisitatTheSapling

•Spotlight

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TheExcellentServiceAward (EXSA) -StarPresentationCeremony for theHospitalitySectortookplaceontheafternoonof23November2015attheUniversityCulturalCentre(UCC)Hall.TheeventwasgracedbyMrYeoGuatKwang,AssistantSecretary-General,NationalTradesUnionCongress.

ThehospitalitysectorofEXSA2015hadatotalof3,068awardwinnerscomprising853Star,1,010Goldand1,205Silver from104organisations.Thiswasarecord-breakingyearforEXSA(hospitalitysector)asitrecognisedthemostnumberofStarwinners,thehighestaccoladeforEXSA,witharespectable17percentyear-on-yearincrease.

The highlight of the annual eventwas the presentation of the SHAOutstanding StarAward.AmongsttheStarwinners,56ofthemwerenominatedfortheSHAOutstandingStarAwardandtheywereeach presentedwithatrophyandcertificatebytheGuest-of-Honour,MrYeoGuatKwangattheceremony.

Aftermuchanticipation,MsIvyChuiPeikShinofResortsWorldSentosaandMrLaiKianMingKenofFraserPlaceFusionopolis,Singaporewereannouncedas the2015SHAOutstandingStarwinnersfortheHotelcategoryandNon-Hotelcategory,respectively.

Record Number of Star Winners for EXSA 2015!

Amara Sanctuary Resort Sentosa Nur’ Ain Bte Md RazaliAmara Singapore Martin Han Sim Juan

AMOY (Far East Hospitality) Jeremy Koh Wei TiongBay Hotel Singapore Diana Yu Siya

Bayview Hotel Singapore Kong Gee Keong PeterCapri by Fraser, Changi City / Singapore Tay Siew Cheng Carole

Carlton Hotel Singapore Kuan Chau Foo (Ben)Chinese Swimming Club Teo Hong Chay

Concorde Hotel Singapore Lauretta Ann FernandoConrad Centennial Singapore Griselda Tan Xiao HuiCrowne Plaza Changi Airport Tiang Kah Yen Janet

D'Resort Himanshu SharmaFairmont Singapore &

Swissôtel The Stamford Tan Lee Khon

Fraser Place Fusionopolis, Singapore Lai Kian Ming KenFraser Place Robertson Walk, Singapore Puah Kwee Eng

Fraser Residence Orchard, Singapore Gonzales John Joven DigomonFraser Suites River Valley, Singapore Nirwati Bte Sahmat

Furama City Centre, Singapore Sazali Bin AlwiFurama RiverFront, Singapore Cheon JeongIn, Jessica

Grand Copthorne Waterfront Hotel Singapore Ronald B. Monte

Grand Hyatt Singapore Muhammad Faisal Bin Abdul RahimHoliday Inn Singapore Atrium Faizal Bin Mas’odi

Holiday Inn Singapore Orchard City Centre Foo Swee Ling, Carol

Hotel Jen Tanglin Singapore Afiza Binte AhmadInterContinental Singapore Tan Hock Kim

Link Hotels International Pte Ltd Tan Siew Chen (Susan)M Hotel Singapore Ang Siew Yean Amelyn

Mandarin Orchard Singapore Lim Chai HongMarina Bay Sands Pte Ltd Leong Zhao Min

Congratulationstoallwinners!

Mövenpick Heritage Hotel Sentosa Kim Eunhwa HeidiNTUC Club Jenny Theinmozhi D/O Jayaraman

Oasia Hotel Singapore (Far East Hospitality) Elica Ren Xiao Juan

Orchard Hotel Singapore Soh Kim D/O SreedharanOrchard Parksuites (Far East Hospitality) Ou Xiaoli

Park Hotel Clarke Quay M Tiayagaraj MuniandyPark Regis Singapore Ng Wai Hong

PARKROYAL on Beach Road Wong Chun KeatPeninsula.Excelsior Hotel Ng Kim Poh ChanRaffles Hotel Singapore Janielle Toh Qiu Yan

Ramada and Days Hotels Singapore At Zhongshan Park Choo Wan Yee Rebecca

Rendezvous Hotel Singapore (Far East Hospitality) Marjorie Ann Calalo Morales

Resorts World at Sentosa Pte Ltd Ivy Chui Peik ShinRoyal Plaza on Scotts Saravanan A/L Ganason

SAFRA National Service Association Suppiah BanumathiShangri-La Hotel, Singapore Ono Shinsaku

Shangri-La's Rasa Sentosa Resort & Spa, Singapore Aung Kyaw Kyaw (Jack)

Sheraton Towers Singapore Hotel Joo Say Chee SebastianSingapore Marriott Tang Plaza Hotel July Ann De Guzman Jocson

Singapore Recreation Club Roberts DuncanThe Fullerton Bay Hotel Singapore Lee Yongmi, EmmaThe Pan Pacific Hotel Singapore Shine Naw K Mie

The Quincy Hotel (Far East Hospitality) Hennessy Villanueva AriasThe Ritz-Carlton, Millenia Singapore Archie Punzalan Natividad

The Tanglin Club Mukhantan S/O PerumalTreetops Executive Residences Norma IdrisVillage Hotel Katong (Far East

Hospitality) Lim Wenjie Brandon

ThenomineesoftheSHAOutstandingStar Award2015(inalphabeticalorder)wereasfollows:

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Rolling Through The Decades With The Tourism Industry

Themuch-anticipatedSingaporeTourismIndustryNight(TIN)tookplaceon3December2015attheResortsWorldConventionCentre,WestBallroom.

Heldonceevery2years,theeventwaswellattendedby620guestsfromthepublicandprivatesectors-mainlyfromthehotelandtourismindustry.

TheOrganisingCommitteeforthiseventcomprisesmembersfromtheSingaporeHotelAssociation(SHA),AssociationofSingaporeAttractions(ASA),NationalAssociationofTravelAgentsSingapore(NATAS)andPacificAsiaTravelAssociation(PATA)SingaporeChapter.

For2015,itwasSHA’sturntochairthisindustry-drivenevent.

Titled “Solid Gold – Rolling Through The Decades”,guestsweretreatedtoafun-filledcelebrationnightbytheversatileandhighlyentertainingJustinMissonandspecialperformancesfromthefollowingartistes:

•Homegrowninternationalvocalband,MICAPPELLA

•A“4-piece”group,DannyKohandBand

•11yearoldgirlwithabigvoice,AshleyYeo

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Anotherhighlightof theeveningwas theLuckyDrawwhichsaw 75 lucky winners walking away with attractive prizesranging from complimentary stay at hotels to free entry toattractionsandF&Bdiningvouchers.

TheSHAwould like to thankallparticipatingcompanies fortheirkindsupportandalsotothefollowingsponsorsfortheirgeneroussponsorships:

•WinesImportedInColdChainby TasteofTradition•AirFranceKLM •AirNewZealand•CarltonCityHotelSingapore•CarltonHotelSingapore•CathayPacificAirwaysLimited•ConcordeHotelSingapore•EquariusHotel,ResortsWorldSentosa•FairmontSingapore•GrandHyattSingapore•GrandMercureSingaporeRoxy•HolidayInnExpressSingaporeClarkeQuay•HolidayInnSingaporeOrchardCityCentre•HotelJenOrchardgatewaySingapore•HotelJenTanglinSingapore•HotelMiramar(S)PteLtd•ibisSingaporeNovena•InterContinentalSingapore•Lloyd’sInn•MandarinOrchardSingapore•MandarinOriental,Singapore•MarinaMandarinSingapore•MasterCardWorldwide•NewMajesticHotel•NovotelSingaporeClarkeQuay•OrchardHotelSingapore•PARKROYALonKitchenerRoad•PARKROYALonPickering•Peninsula.ExcelsiorHotel•RamadaandDaysHotelsSingaporeAt ZhongshanPark•RendezvousHotelSingapore•ResortsWorldSentosa•ScienceCentreSingapore•SheratonTowersSingaporeHotel•SingaporeAirlinesLimited•SingaporeTurfClub•StarCruises•SwissôtelMerchantCourt,Singapore•SwissôtelTheStamford,Singapore•UniversalStudiosSingapore•TheElizabethHotel•TheQuincyHotel•TheSeacareHotel•TheSt.RegisSingapore•WSingapore–SentosaCove•WanderlustHotel

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20th Annual Hotel Security Award Presentation Ceremony 2015

TheAnnualHotelSecurityAwardPresentationCeremonywasheldon22October2015atNovotelSingaporeClarkeQuay.

The Guest-of-Honour for the event was Mr. Amrin Amin,ParliamentarySecretary,MinistryofHomeAffairs.

A record number of 83 hotels were recognised at the 20theditionoftheannualawardceremony.67hotelswereawardedtheHotelSecurityExcellenceAwardwhileanother16hotelsreceivedtheHotelSecurityAward.

Tomarkthe20theditionofthehotelcategoryaward,10ofthesehotelswhichhaveparticipatedandachievedtheawardfor20consecutive years were also presented the Hotel Security Star Award inrecognitionof theirconsistentcommitment inensuringasafeandsecurehotelenvironment.

Inaddition,atotalof240hotelemployeeswerecommendedfortheirhonest,braveandvigilantacts.Theirexemplaryactsweresharedinabookletwhichwasdistributedtoallattendeesoftheevent.

WinnersoftheHotelSecurityExcellenceAward2015: 

1 Amara Sanctuary Resort Sentosa 18 Goodwood Park Hotel Limited2 Amara Singapore 19 Grand Copthorne Waterfront Hotel3 Bayview Hotel Singapore 20 Grand Hyatt Singapore4 Beach Villas 21 Grand Mercure Singapore Roxy5 Concorde Hotel Singapore 22 Hotel Grand Pacific Singapore6 Conrad Centennial Singapore 23 Grand Park City Hall

7 Copthorne King’s Hotel Singapore 24 Grand Park Orchard

8 Crockfords Tower 25 Hard Rock Hotel9 Crowne Plaza Changi Airport 26 Hilton Singapore

10 Days Hotel Singapore At Zhongshan Park 27 Holiday Inn Singapore Atrium

11 Equarius Hotel 28 Holiday Inn Singapore Orchard City Centre

12 Fairmont Singapore & Swissôtel The Stamford 29 ibis Singapore on Bencoolen

13 Festive Hotel 30 InterContinental Singapore

14 Four Seasons Hotel Singapore 31 Hotel Jen Orchardgateway Singapore

15The Fullerton Hotel Singapore & The Fullerton Bay Hotel Singapore

32 Hotel Jen Tanglin Singapore

16 Furama City Centre, Singapore 33 M Hotel Singapore17 Furama RiverFront Singapore 34 Mandarin Orchard Singapore

The event was held in conjunction with the annual HotelSecurity Conference which was jointly organised by theSingapore Hotel Association, Singapore Police Force andNationalCrimePreventionCouncil.

Themed“ACoordinatedApproachtoCrisisManagement”,thesecurityconferenceincludedthefollowing:

•Apresentationon“TheCurrentandEmergingISThreat” byDrRohanGunaratna,Head,InternationalCentrefor PoliticalViolenceandTerrorismResearch,S.Rajaratnam SchoolofInternationalStudies,NanyangTechnological University

•Aninteractiveworkshopsessiontitled“ManagingaMajor Incident-Areyouready?”facilitatedbyMrTanPuayKern, VicePresident,SecurityServiceDepartment,MarinaBay Sands,andhisteam.

SHAwouldliketoexpressourheartiestcongratulationstoallwinnersandappreciationtoallattendeesoftheHotelSecurityConference2015.

The10recipientsoftheHotelSecurityStarAward2015wereasfollows:  

1 Copthorne King’s Hotel Singapore 6 Orchard Hotel Singapore

2 Fairmont Singapore & Swissôtel The Stamford 7 PARKROYAL on Beach Road

3 Grand Hyatt Singapore 8 Raffles Hotel Singapore

4 InterContinental Singapore 9 Shangri-La Hotel, Singapore

5 Marina Mandarin Singapore 10 Sheraton Towers Singapore Hotel

35 Mandarin Oriental, Singapore 52 RELC International Hotel36 Marina Bay Sands 53 Rendezvous Hotel Singapore

37 Marina Mandarin Singapore 54 The Ritz-Carlton, Millenia Singapore

38 Hotel Michael 55 Hotel Royal Limited39 Novotel Singapore Clarke Quay 56 Royal Plaza on Scotts40 Oasia Hotel Singapore 57 Shangri-La Hotel, Singapore

41 Orchard Hotel Singapore 58 Shangri-La's Rasa Sentosa Resort & Spa,Singapore

42 Pan Pacific Orchard, Singapore 59 Sheraton Towers Singapore Hotel

43 Pan Pacific Singapore 60 Singapore Marriott Tang Plaza Hotel

44 Park Hotel Clarke Quay 61 The Singapore Resort & Spa Sentosa, Managed by Accor

45 Park Regis Singapore 62 The St. Regis Singapore46 PARKROYAL on Beach Road 63 Swissôtel Merchant Court47 PARKROYAL on Kitchener Road 64 Village Hotel Changi

48 PARKROYAL on Pickering, Singapore

65 W Singapore - Sentosa Cove

49 Raffles Hotel Singapore 66 The Westin Singapore

50 Ramada Singapore At Zhongshan Park

67 York Hotel Pte Ltd

51 Regent Singapore, A Four Season Hotel

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Celebrating 21 Years of Kindness in the Hotel Industry

The SHA/SKM Service Gold - The NationalKindness Award Ceremony, took place on 24November 2015 at The Ballroom, Raffles HotelSingapore.

This edition of the event marked 21 years ofcollaboration between SHA and the SingaporeKindness Movement (SKM). The event wasgraced byMr HengChee How, SeniorMinisterof State, Prime Minister’s Office and was wellattended by close to 200 award recipients andguests.

87award recipients from52participatinghotelswererecognisedattheawardceremonyandeachofthemreceivedacertificateandcollarpinfromtheGuest-of-Honour,MrHengCheeHow.

The Gracious Guest recognition, which wasinauguratedatthesameeventin2013,receiveda total of 6 nominations from hotels for 2015.Thisawardseekstoappreciateguestswhohaveexhibitedexemplarygraciousness to theservicestaffatourlocalhotels.

3 of our overseas guests nominated for theGraciousGuestrecognitionreceivedtheirawardpersonally at the ceremony. These guestsweresingledoutfortheawardforshowingappreciation,empathy, understanding and thoughtfulnesstowardsservicestaff.

Following the successful partnership last year,theSHAandSKMonceagaincollaboratedwiththeBoys’Town toorganiseaneducational visitto SHATEC on 3 November 2015 where 14 oftheirresidentslearnedtobakecookiesandmakesimple sandwiches. This year’s visit was alsoextendedtotheoutreachcentreofBoys’Town.

AftertheeducationalvisittoSHATEC,theresidentsweretreatedtoahigh-teasessionwhichwashostedbytheMarinaMandarinSingaporewheretheyalsoparticipatedinsomegamesandatourofthehotel.

WinnersofHotelSecurityAward2015:

1 AMOY By Far East Hospitality 9 One Farrer Hotel & Spa

2 Capri by Fraser, Changi City / Singapore 10 Orchard Parade Hotel

3 Carlton City Hotel Singapore 11 Peninsula.Excelsior Hotel4 Dorsett Singapore 12 The Quincy Hotel5 The Elizabeth Hotel 13 Riverview Hotel Singapore6 Hangout @ Mt Emily 14 Village Hotel Albert Court7 ibis Singapore Novena 15 Village Hotel Bugis8 Mövenpick Heritage Hotel Sentosa 16 Village Hotel Katong

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Industry Update and Networking Session for General Managers

The second Industry Update and Networking Session forGeneralManagersfor2015tookplaceon19October2015atGentingHotelJurong.

ThesessionstartedoffwithaninteractionandindustryupdatesessionbyMsMargaretHeng,ExecutiveDirectorofSHA.

Seniormanagementrepresentativesfrommemberhotelswerealsoinvitedtojoininthesessionwhichincludedthefollowingpresentations:

Sharing on sector productivity and manpowerstrategies/plans

Overview of government assistance for the hotel sector

Briefing on Lean Enterprise Development (LED) Scheme

SHA Welcomes New General Managers

Millennium Hotels & Resorts announced the appointment of Mr Adrian Tan, as General Manager ofCopthorneKing’sHotelSingaporeeffectivefromOctober2015whilecontinuingtooverseeandsupportthecorporaterevenuemanagementteaminhisroleasVicePresidentRevenueManagement.

Anavidhotelier,Mr.TanhasbeenwithMillenniumforoversixyearsafterhavinghonedhishospitalityskillswithRafflesHotels&ResortsandHPLHotels&Resorts.Beingwellversedinrevenueanddistributionmanagement,Mr.TanhasshownstrongcapabilityinleadinghisRegionalSalesandRevenueteaminachieving theirgoals inAsia.Prior to joining thehospitality industry,Mr.Tanhasspentseveral years

withSingaporeAirlinesaspartoftheirAdministrativeOfficermanagementprogramthatcoversareasinrevenuemanagement,marketinganddistribution. 

Mr. Adrian Tan General ManagerCopthorne King’s Hotel Singapore

Aftertheinformativepresentations,participantsweregivenatourofGentingHotelJurong.

Ms. SandraKloprogge joinedHoliday Inn ExpressSingaporeClarkeQuay asGeneralManager on 1August2015.

Prior toher current appointment,Ms.KloproggewasGeneralManageratHoliday InnResortPhuketwhereshesuccessfullyledtheteamthroughthefinalphase3oftheMainWingrefurbishment.

Ms.KloproggestartedhercareerwithInterContinentalHotelsGroup(IHG)atHolidayInnCairnsin1990inRoomsDivisionbeforesuccessfullytransitioningtotheroleofDirectorofSales&Marketingincharge

ofOperations.ShetookupherfirstGeneralManagerpositionatOldSydneyHolidayInnin2004.Duringthistimethehotelmadesignificantimprovementsinbothguestandemployeeengagement.

OriginallyfromtheNetherlands,andalongtermAustralianResident,MsKloproggemovedtoSingaporeinJuly2015.Inhersparetime,sheenjoyskeepingfitandrelaxingwithagoodautobiography.

Ms. Sandra KloproggeGeneral ManagerHoliday Inn Express Singapore Clarke Quay

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Your Say: Top 3 Wishes for 2016

NovotelSingaporeClarkeQuaymanagedbyAccorHotelshasappointedMr.MarcusHannaasGeneralManager.Mr. Hanna brings over 20 years of hospitality experience working in London,Malta, SanFranciscoandthelast10yearshavebeenwithAccorHotelsinAustralia.

Mr.HannapreviouslyservedasGeneralManagerfortheopeningofPullmanatSydneyOlympicParkin2008;whilehewasalsoinchargeoftheopeningoftheQantasFirstClassLoungesinSydneyandMelbourne.

Mr.Hanna’slasttwopropertieswereSofitelBrisbaneCentralandSofitelGoldCoastBroadbeach.DuringhistermasGeneralManager,thehotelwonnumerousawardsforQualityCustomerServiceandFinancialperformance.

Mr. Marcus HannaGeneral ManagerNovotel Singapore Clarke Quay

NaumiHospitalityisdelightedtoannouncethepromotionofMr.SpencerHantoHotelManager.Inhisnewcapacity,Mr.Hanwillbeoverseeingthegroup’stwopropertiesinSingapore,NaumiHotelatSeahStreetandNaumiLioraatKeongSaikRoad.Priortothis,Mr.HanwastheOperationsManagerofNaumiLiora.

With12yearsofexperienceinthehospitalityindustry,Mr.Hanwillprovidestrategicleadershiptothecurrentteamsinhoteladministration,operations,salesandmarketingaswellasdrivingbusinessandservicestandards.OneofhislatestachievementsisleadingtheteamatNaumiHoteltoberecognisedandrankedfourthoutof25winninghotelsinSingaporeinthe2016TripadvisorTravellers’ChoiceAwards.

Mr. Spencer HanHotel ManagerNaumi Hotel

As we usher in the New Year, SHA Update finds out from members their top three wishes for the Singapore hotel industry in 2016.

Mr. Danny Wong Hotel ManagerMandarin Orchard Singapore

1. More opportunities for collaborationamongst industry professionals andkeyplayerssothat tangiblebenefitsarereapedfromeffectiveexchangesofideas,insights,knowledge,bestpractices,andevenresources

2. A strong and continuing focus on promoting innovationandproductivityateverypossiblefront-beitservicequality,technologyplatforms,oroperationalprocesses-so thatweincrease the competitiveness of the industry as well as itsresiliencethroughchallengingtimes

3.Moresuccessindevelopingandincreasingthecapabilitiesoflocaltalent,andingroomingthemtobethenextgenerationof hoteliers. By doing so, we become better equipped tosupportandsustainthegrowthofSingapore’shotelindustry

Mr. Jack ChuaGeneral ManagerPark Regis Singapore

1.NomajorterroriststrikeinSingapore

2.Nomorehaze

3.EveryyeariscelebratedasSG50

1. I would like to see more youngSingaporeans joining the hospitalityindustry. The launch of the MichelinGuide this yearwill have an impact ontheperceptionsofacareer inF&Band

hopefully,thiswillattractmoretalentstotheindustry.

2.Thesproutingofnewhotelsshouldcooloffforthenext3yearsdue to the increasedroom inventoryandthe loomingeconomiccrisis.

3. Orchard Road should be redeveloped as the visitors’favouritelifestyleandshoppingdestinationinSingapore.

Mr. Patrick FiatGeneral Manager and Chief Experience Officer (CEO)Royal Plaza on Scotts

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Lifelong Learning Festival

SHATEC took part in theWDA’s Lifelong Learning Festivalheld on 7 and 8 November 2015 at the Lifelong LearningInstitute.

Inlinewiththethemeoflifelonglearning,SHATECshowcasedits tourism programmes, Place and Train Programmes, aswellaslifestyleseriesprogrammesatthefestival.

Visitorswerenotonly entertainedwith variousquizzesandjigsawpuzzlesbutwerealsoofferedaglimpseofSingapore’shistory through a dress-up by SHATEC staff as Samsuiwomanandcoolie.

SHATEC’sOpenHouse,heldon20December2015,receivedagoodturnoutofover170attendees.Visitorswereengagedin various interactive activities at the game stations whichweremannedbytheSHATECstudents.Visitorswerenotonly

SHATEC’s Open House – Firing up the Magical Kitchen

abletohearcandidandinsightfulsharingbybothSHATEC’sCulinary Director and its students, but also participate inworkshopssuchassauce,pastryandpizza-makingsessions.

The SG50 Golden Jubilee Cook-Off Competition

In linewiththeyear-longSG50GoldenJubileecelebrations,SHATECcontributed to thecelebratorymoodbyorganizingaCook-offCompetitionon28November2015atitstrainingrestaurant,TheSapling.Thecompetitionwasintenseasthe10teamstoiledinthekitchen,puttingintheirbestefforttoclinch

themuch-covetedfirstprize.Thecompetitionwasjudgedbya panel of five judges from the industry and the eventwasgracedbyMsDenisePhua,Mayor,CentralSingaporeDistrict.CongratulationstoTeamBlackandWhite–TeoJunXiangandS.Vikneshforwinningthefirstprize!           

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Food Drop CSR Initiative

PartneringwithSouthWestCDCandtheFoodBankonaFoodDropCSRInitiativeon9November2015,SHATEChelpedtousherinanearlyChristmasfor360needyhouseholdsinBukitBatok.Named“TheSHATECareMovement”, theaimof thisinitiativewas togenerategreaterawarenesson theplightofneedyfamiliesinoursocietywhichisalignedtothe“caring”virtueinSHATEC’sculturestatement.

PM Lee’s Visit at The Sapling

PrimeMinister LeeHsienLoonggraced theofficial openingof the Enabling Village on 2 December 2015, and visitedSHATEC’strainingrestaurant,TheSapling,duringhistourofthepremises.

“The Sapling” is a name meaningfully chosen to reflectSHATEC’svision for its students– tobeginassaplingsbuttogrow intomagnificent treesdeeply rooted in theground.It isatrainingrestaurantsetupbySHATECwherestudentsundergo a period of intensive practical training, gainingreal-life knowledge before they graduate. The Sapling hascommencedoperationssinceNovember2015andissituatedatEnablingVillage,20LengkokBahru,AcademyBlock,#01-17,Singapore159053.

More information on The Sapling can be found athttp://thesapling.sg/

SHATEC Institutes 30th Graduation Ceremony

SHATECInstitutescelebratedits30thGraduationCeremonyattheUniversityCulturalCentre(UCC)on20November2015.TheceremonywasgracedbyGuest-of-Honour,DrKohPohKoon,MinisterofStateofTradeandIndustry.Theceremonyhosted more than 500 attendees, including graduandsscholarship recipients, board directors, industry partners,parents and guests. Mr Harmil Singh, SHATEC’s alumnusand now President and CEO of Compass Hospitality, alsotook timeoff hisbusy schedule togivean inspiringspeechencouraging the graduands as they embark on their nextchapteroflife’sjourney.

OverahundredSHATECstudentsandstaffralliedtogetherinaweek-longcollectiondriveandhelpedtopackanddistributegrocerybundlestothedoorstepsoftheBukitBatokresidents.

More than $10,000 worth of food and daily supplies suchas canned food, oil and rice were distributed through thisinitiative.

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Spotlight

In this issue, Mr. Cheong Hai Poh, General Manger, Grand Park City Hall, was invited to share with us his journey to success.

1) What is your most memorable experience whilst as a student at SHATEC?

The friendship, camaraderie, team bonding formed throughproject works, group discussions, practical trainings, classgatherings, etc during SHATEC days are something that Ivalue to this day and such is the spirit that any successfulorganizationshouldhave.

2) Share with us your success story and how SHATEC has played a part in your career development through the years.

Having an education at SHATEC provided me with thetheoreticalandpracticalknowledgeofthehospitalityindustry.Thevaluableknowledgeearnedthroughmyattachmentintheindustry was the most important knowledge learnt throughhands-onlifeexperiences.Thepracticaltrainingalsofuelledmy passion in the service industry as being operationallyinvolved allowedmeto interactwithguestsandstaff,whereI could continually seek feedback and improvements.This provided me with a better insight of hotel operationsand helped to mould me into a customer-centric person.Additionally,itgavemeapersonalsenseofsatisfactionwhenI put a smile on customers’ face or when my service wasreciprocated with customers’ compliments even up to thisday.

SHATEChasprovidedmeaheadstarttomyhospitalitycareeras it opened up new opportunities for me to meet peoplefromallwalksoflifeduringmyone-yearattachmentandgavemeampleopportunitiestogrowandtryoutdifferentrolestounderstandthehoteloperationsbetterandrealisewheremypassionandtalentlies.

3) What is your advice to current SHATEC students on how to be successful in the hospitality industry?

Alwayslovewhatyoudo;thisinnatepassionwillsustainyouthroughthetoughestoftimesandhelpgetyouthroughchallengesthatyoumayface.Thisappliesgenerallyinlife.Ofcourseithelpsifyoustayexcitedandwelcomechangesthatcomealongaschange is truly theonlyconstant. Inhospitality,wewill continueoffering regularserviceextraordinarilywell, insteadofoverdoinglotsofextraordinarythings.

Mr. Cheong Hai Poh, General Manager,

Grand Park City Hall

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Orbitz Worldwide Best in Stay Award 2015

OrbitzWorldwideBest inStayAward2015honourednearly400top-ratedhotelsin125populardestinationswherewinnerswereselectedbasedontheoverallnumericscoreofverifiedhotelreviewssubmittedbyOrbitzWorldwidecustomerswhohavebookedandstayedathotelsoverthepastyear.

Customers were asked to rate a variety of hotel attributesonascaleof1to5,includingamenities,maintenance,hotelstaff, room comfort, location, and value. The ratings weresupplementedbyinputsfromOrbitzWorldwidehotelexpertswhofactoredinothermarketconditions,suchasthenumberofreviews,frequencyofbookingandreputationofhotelstaff.

Orchard Hotel Singapore Lights Up a Colourful Season of Giving

OrchardHotelSingaporecelebratedthejoyofgivingthroughthe hotel’s “Adopt a Wishing Star” initiative by sharingChristmaswarmthwiththelessfortunatechildren.

Thehotelcollectedhand-writtenwishesfromchildrenoflow-income families of Thye Hua KwanMoral Charities LimitedandSengkangFamilyServiceCentre.Hotelstaffandguestswerestronglyencouragedtoparticipateinthe“AdoptaStarInitiative”byfulfillingthechildren’swishes.

Ourheartiestcongratulationstothefollowingwinners:

2015 Best in Stay Elite WinnerPanPacificSingapore

2015 Best in Stay Winner

MarinaMandarinSingapore

FairmontSingapore

Inaddition,guestswereenchantedwithalife-sizeGingerbreadHouse adorned with thousands of delightful rainbow-likeGingerbread Tree Cookies, as the hotel transformed into awonderland of festive fashion. Attractive prizes can also bewon in the hotel’s “Count-the-Trees” Contest by guessingcorrectly the number of cheerily-hued Gingerbread TreeCookiesusedtodecoratetheone-storeyGingerbreadHouseatthelobby.

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Resorts – Individual Property

Best Integrated Resort:

ResortsWorldatSentosaPteLtd

Serviced Residences

Best Serviced Residence Operator:

FrasersHospitalityPteLtd

26th Annual TTG Travel Awards 2015

Congratulationstoallwinnersofthe26thTTGTravelAwards2015!Theawardceremonytookplaceon1stOctober2015,at the Centara Grand and Bangkok Convention Centre inBangkok,Thailand.

Winners of the 84 awards across four categories had aculminationofvotesby143,000 travel tradecustomersandworkingpartnersintheAsiaPacificregionthroughTTGTravelTrade Publishing’s print and online titles: TTG Asia, TTGChina, TTG India, TTGmice, TTGassociations, TTG-BTmiceChina, TTGassociations and TTG Asia Luxury. The criteriaforhotelawardsarebasedonserviceandfacilities,rangeofvalue-addedbenefitsandprofessionalismofthehotel’ssalesandmarketingteam.

Ourheartiestcongratulationstothefollowinghotelmembers:

Hotels – Individual Property

Best Mid-Range Hotel:RamadaSingaporeAtZhongshanPark

Best Independent Hotel:RoyalPlazaonScotts

Best City Hotel-Singapore:MandarinOrchardSingapore

Best New City Hotel:TheWestinSingapore

Best Airport Hotel:CrownePlazaChangiAirport Mr Tony Cousens, General Manager of Ramada and Days Singapore

At Zhongshan Park receiving the Best Mid-Range Hotel Award

IHG® Named Singapore’s Third Best Company to Work for

InterContinentalHotelsGroup (IHG®),hasbeen ranked thirdinthe inauguralGreatPlacetoWork®’s“BestCompaniestoWorkFor”listinSingapore.

The award recognises the top 10 organisations across thecountry committed to creating a great work environmentwhereemployeestrustthepeopletheyworkfor,haveprideintheworktheydo,andenjoyworkingwiththepeoplearoundthem.

Companies nominated for “Best Companies to Work For”lists are ranked predominantly on the basis of employees’response to Great Place to Work’s Trust Index© Survey,which measures employee perception of the workplace,

and their Culture Audit©,which is completed by thecompany’s managementteam and evaluated by anindependentGreatPlacetoWorkteam.

Commentingontheranking,JanSmits,Chief ExecutiveOfficer AMEA, IHG, said: “Hospitality is a service industrywhereourpeopleareabsolutelycriticaltooursuccess.Eachofourhotelbrandsrepresentsourpromisetoourguestsanditisourpeoplewhodeliveronthatpromiseandbringourbrandstolife.”

HOTEL CIRCUIT

13

Regent Singapore - #1 Hotel in Singapore in the Condé Nast Traveler

Readers’ Choice Awards 2015

Regent Singapore, A Four Seasons Hotel  is honoured tohave been recognised over the years by some of themostreputable industrygroupsand respectedpublications in theworld for excellence in luxury hospitality; a reflection of thecommitmenttosettingthestandardforserviceexcellenceandthededicationofitsemployeestoprovidingtheultimateguestexperience.

Singapore Experience Awards 2015

27outstandingindividualsandorganisationswererecognisedat this year’s Singapore Experience Awards (SEA) for theirpassionanddedicationindeliveringextraordinaryexperiences.Held at the Raffles City Convention Centre on 21 October2015,thepresentationceremonywasgracedbytheMinisterforTradeandIndustry(Industry),Mr.S.Iswaran.

The Singapore Experience Awards 2015 Finalists and Recipients

Best Hotel Experience

Capella Singapore (Recipient)

Ascott Raffles Place Singapore (Finalist)

Raffles Hotel Singapore (Finalist)

The St. Regis Singapore (Finalist)

Business Event Venue of the Year

Marina Bay Sands (Recipient)

PARKYROYAL on Pickering, a PARKROYAL Collection Hotel (Recipient)

Resorts World at Sentosa Pte Ltd (Finalist)

Once again, congratulations to allwinners of theSingaporeExperienceAwards2015!

Following the votes of 128,000 travellers around the world,Regent Singapore has received international recognition asthe#1HotelinSingaporeintheCondéNastTravelerReaders’ChoiceAwards2015,solidifyingitspositionattheforefrontofthetravelindustryinSingapore.

Mr.PeterDraminsky,GeneralManagerofRegentSingapore,AFourSeasonsHotel,said:

“As we work towards elevating the overall guest experience in Singapore and extending superlative Four Seasons service in all that we do, we hope to continue inspiring others in our continuous stride to provide memorable and personalised experiences. We look forward to welcoming more tourists to our beautiful City in a Garden. ”

HOTE

L CI

RCUI

T14

STB-Commissioned Research Highlights Four Distinct Profiles and Country-Level

Differences of Travellers in Asia

Singapore, 22 October 2015 –AsianBusinessTravellersarenowenjoyinggreaterautonomyanddemandingmoreflexibletravel policies, according to the findings of a commissionedreport on “Asian Business Travellers” released by theSingaporeTourismBoard(STB)today.MorethanhalfofAsianBusinessTravellersviewworktripsfundamentallyasatravelexperience,with69percentofthemexercisingmorefreedomwhenchoosingtheirairlinesorhotels. 

Conducted by McKinsey & Company, the “Asian BusinessTravellers” report surveyed over 2,500 people across fivekeymarketsinAsia–Singapore,India,Indonesia,JapanandChina,which representmore than78.8%ofAsia’sbusinesstravel spend. The research also analysed booking andspendingpatterns fromdataprovidedbyAmadeusandVisarespectively, which revealed further behavioural insights ofmodern-dayAsianBusinessTravellers. 

Asia’s Empowered Travellers – Where Business Meets Leisure

Withtravellersplacingastrongassociationbetweenbusinessandleisuretravel,keytothestudyishowthebusinesstravelindustryhasbecomesusceptibletothesamedisruptiveforcesof the leisure travel market. For example: both online andmobiledigitalplatformsaregainingpopularityastravelbookingchannels, sharing economy accommodation is increasinglyconsideredas lodgingoptions forcorporate travel,and low-costcarriersarecapturingagreatershareofbusinesstravelexpenditures–some41percentofAsianBusinessTravellerssurveyedhaveevenindicatedtheirwillingnesstoflylow-costcarriersforbusiness.

Empoweredbytheseevolvingtraveltrendsandinfluxoftravelchoices,53percenthaveacknowledgedconvenienceas theprimereasonfordeviatingoutsideofcompanytravelpolicies.In fact, convenience supersedes other factors for AsianBusinessTravellerswhenplanningtheirbusinesstrips,andisatoppriorityacrossvariousages,culturesandcompanytypes. 

Asian Business Travellers – Distinct, Diverse, Dynamic

While the riseofAsianBusinessTravellersposes significantopportunitiesfortheindustry,travelcompanieswillfirstneedto understand the distinctive characteristics of the region’sheterogeneous markets. The study revealed four distinctarchetypes of Asian Business Travellers, eachwith differentmotivations of travel.  Differences between travellers fromemergingordevelopedmarkets,whosehabitsandpreferenceswere largely influenced by their home country and culturalbackground. 

Stereotypical Suits: Thesemadeup32percent ofthosesurveyed,andweretypicallytravellersover35years old (61% of Stereotypical Suits) who valuedconvenience above other factors. This archetypeismorepronounced in India than in othermarkets,where travellers aremore adept at adopting digitalplatformstofacilitatetravelprocesses.

Service Seekers: Accounting for another third ofthose surveyed, Chinese and Indonesian businesstravellersformthebulkofthisgroup(59%ofServiceSeekers)whoplaceahighpremiumonserviceandother ‘feel good’ factors. These travellers tend tolook for distinctive travel experiences,with 94%ofthe segment willing to pay for additional services–making them themost lucrative targets for traveloperators.

Points Maximisers: Comprising a majority ofSingaporeansandJapanesebusinesstravellers(67%ofPointMaximisers),thisgroupseestravellingasanopportunity tomaximise loyalty rewards,prioritisingcomfortovercost–only25percentofthemarewillingto fly low-cost carriers. Interestingly, Singaporeansand Japanese are more budget-conscious thantravellersfromothercountries.

Belt Tighteners: This segment of travellers (17%of those surveyed) is the most value-conscious,73percent ofwhich travelmostly arounddomesticmarkets.

Travel operators will thus have to offer more individualisedtravelexperiences,whilstensuringgreaterlevelsofserviceandconvenienceatthesametime.

MoreinformationontheAsianBusinessTravellersReportcanbefoundat:

http://www.yoursingapore.com/content/dam/travelrave/resources/asian-business-travellers-five-things-you-need-to-know.pdf

TOURIST TRACKS

15

(as at 30 Sep 2013)

tHe SHA ASSOCIAte MeMBeRS

tHe SHA HOteL MeMBeRS

(as at 31 Dec 2015)

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