OCR Cambridge National in Health and Social Care (Level 1/2)
-
Upload
calista-schneider -
Category
Documents
-
view
57 -
download
11
description
Transcript of OCR Cambridge National in Health and Social Care (Level 1/2)
![Page 1: OCR Cambridge National in Health and Social Care (Level 1/2)](https://reader035.fdocuments.in/reader035/viewer/2022062422/56812b93550346895d8fb37e/html5/thumbnails/1.jpg)
![Page 2: OCR Cambridge National in Health and Social Care (Level 1/2)](https://reader035.fdocuments.in/reader035/viewer/2022062422/56812b93550346895d8fb37e/html5/thumbnails/2.jpg)
OCR Cambridge National in
Health and Social Care
(Level 1/2)
R022Communicating and working with
individuals in health, social care and early years settings
![Page 3: OCR Cambridge National in Health and Social Care (Level 1/2)](https://reader035.fdocuments.in/reader035/viewer/2022062422/56812b93550346895d8fb37e/html5/thumbnails/3.jpg)
Communication
What types of communication are used in Health and Social Care
settings?
![Page 4: OCR Cambridge National in Health and Social Care (Level 1/2)](https://reader035.fdocuments.in/reader035/viewer/2022062422/56812b93550346895d8fb37e/html5/thumbnails/4.jpg)
Communication
Verbal – eg clarity/tone/pace/
empathy
![Page 5: OCR Cambridge National in Health and Social Care (Level 1/2)](https://reader035.fdocuments.in/reader035/viewer/2022062422/56812b93550346895d8fb37e/html5/thumbnails/5.jpg)
Communication
Non-verbal – eg Body
language/gestures/facial expressions
![Page 6: OCR Cambridge National in Health and Social Care (Level 1/2)](https://reader035.fdocuments.in/reader035/viewer/2022062422/56812b93550346895d8fb37e/html5/thumbnails/6.jpg)
Communication
Written – eg leaflets/letters/care
plans
![Page 7: OCR Cambridge National in Health and Social Care (Level 1/2)](https://reader035.fdocuments.in/reader035/viewer/2022062422/56812b93550346895d8fb37e/html5/thumbnails/7.jpg)
Communication
Specialist – eg braille/sign
language/advocates
![Page 8: OCR Cambridge National in Health and Social Care (Level 1/2)](https://reader035.fdocuments.in/reader035/viewer/2022062422/56812b93550346895d8fb37e/html5/thumbnails/8.jpg)
Non Verbal Body Language
Non Verbal Body Language can often convey more information than verbal
communication.
![Page 9: OCR Cambridge National in Health and Social Care (Level 1/2)](https://reader035.fdocuments.in/reader035/viewer/2022062422/56812b93550346895d8fb37e/html5/thumbnails/9.jpg)
Excitement?
Anger? Exasperation?
What do you think this body language means?
![Page 10: OCR Cambridge National in Health and Social Care (Level 1/2)](https://reader035.fdocuments.in/reader035/viewer/2022062422/56812b93550346895d8fb37e/html5/thumbnails/10.jpg)
What do you think this body language means?
Relaxation?
Frustration?
Indifference?
![Page 11: OCR Cambridge National in Health and Social Care (Level 1/2)](https://reader035.fdocuments.in/reader035/viewer/2022062422/56812b93550346895d8fb37e/html5/thumbnails/11.jpg)
Can our body language say one thing and our verbal communication
say something else?
![Page 12: OCR Cambridge National in Health and Social Care (Level 1/2)](https://reader035.fdocuments.in/reader035/viewer/2022062422/56812b93550346895d8fb37e/html5/thumbnails/12.jpg)
![Page 13: OCR Cambridge National in Health and Social Care (Level 1/2)](https://reader035.fdocuments.in/reader035/viewer/2022062422/56812b93550346895d8fb37e/html5/thumbnails/13.jpg)
What skills and qualities does a practitioner need to find out how someone
really feels?
![Page 14: OCR Cambridge National in Health and Social Care (Level 1/2)](https://reader035.fdocuments.in/reader035/viewer/2022062422/56812b93550346895d8fb37e/html5/thumbnails/14.jpg)
patienceempathysoft voiceprofessional mannerrespectunderstanding
![Page 15: OCR Cambridge National in Health and Social Care (Level 1/2)](https://reader035.fdocuments.in/reader035/viewer/2022062422/56812b93550346895d8fb37e/html5/thumbnails/15.jpg)
So what may stop a person from
communicating effectively with a practitioner?
![Page 16: OCR Cambridge National in Health and Social Care (Level 1/2)](https://reader035.fdocuments.in/reader035/viewer/2022062422/56812b93550346895d8fb37e/html5/thumbnails/16.jpg)
Barriers to communication
Inadequate space Poor lighting
![Page 17: OCR Cambridge National in Health and Social Care (Level 1/2)](https://reader035.fdocuments.in/reader035/viewer/2022062422/56812b93550346895d8fb37e/html5/thumbnails/17.jpg)
Barriers to communication
Patronisinglanguage Speech difficulties
![Page 18: OCR Cambridge National in Health and Social Care (Level 1/2)](https://reader035.fdocuments.in/reader035/viewer/2022062422/56812b93550346895d8fb37e/html5/thumbnails/18.jpg)
Barriers to communication
Noisyenvironment
Inappropriate body language
![Page 19: OCR Cambridge National in Health and Social Care (Level 1/2)](https://reader035.fdocuments.in/reader035/viewer/2022062422/56812b93550346895d8fb37e/html5/thumbnails/19.jpg)
Ways to overcome barriers
Adapting theenvironment
Calm tone
Staff training
![Page 20: OCR Cambridge National in Health and Social Care (Level 1/2)](https://reader035.fdocuments.in/reader035/viewer/2022062422/56812b93550346895d8fb37e/html5/thumbnails/20.jpg)
You will…
Understand how to communicate
effectively.
Understand the personal qualities that contribute to
effective care.
Be able to communicate
effectively within a health, social care and
early years setting.
![Page 21: OCR Cambridge National in Health and Social Care (Level 1/2)](https://reader035.fdocuments.in/reader035/viewer/2022062422/56812b93550346895d8fb37e/html5/thumbnails/21.jpg)
Thank you for usingthis OCR resource
Other OCR resources are available at www.ocr.org.uk
To give us feedback on, or ideas about, the OCR resources you have used e-mail [email protected]