Oce of Information Technology - Portland State University
20
Annual Achievement Report 2 0 1 1 Oce of Information Technology
Transcript of Oce of Information Technology - Portland State University
Annual Achievement Report
2011
O!ce of Information Technology
Annual Achievement Report2011
Annual Achievement Report, FY 2011
Project Direction: Dr. Sharon E. Blanton
Inge Wortman
Brenna Kutch, Susan Shortridge
Portland State University
December 2011
Printed on recycled paper
..................... 1
.................................................................................................................. 2
.................................................................................... 3
................................................................................................... 5
......................................................................................... 7
Achievement Matrix ...................................................................................11
Achievements ................................................................................................... 13
............................................ 30
Goals for 2012 ................................................................................................. 31
Welcome!
Portland State University.
systems.
PSU’s excellence in instruction, research, and public service.
Associate Vice PresidentPortland State [email protected]
Vision
Mission
Values We value:
People
Collaboration
Relationships
Provide robust and reliable systems
Drive business process improvement efforts
1 21
Associate Vice President & Chief Information Officer
Sharon Blanton
ACIO & CISOKirk Kelly
ARCWilliam Garrick
CISRyan Bass
EITSAnn Harris
NTSShane Perry
Analyst ProgrammerBen Hartig
Analyst ProgrammerMorgan Harvey
Analyst ProgrammerMarcus Weltin
Instructional SystemsDennis Gilbert
Assoc DirectorMichelle Charbonneau
UNIX Team MgrWil Cooley
Unix Sys AdminChris Chen
Unix Sys AdminAdrian Miranda
Unix Sys AdminMax Parmer
Web Sys AdminElliot Schlegelmilch
UnixStudent Team (1)
Operations MgrAnni EvanoffWin Server Admin
Jeremy BoothUnix Sys Admin
David Fetter
Operations LeadTudor Hilson
Unix Sys AdminJim Stapleton
Server OperationsStudent Team (7)
Win Server MgrRob Cowlthorp
Win Server AdminSheree Grier
Win Server AdminTyson LaTourrette
Win Server AdminRhett Sullivan
WindowsStudent Team (1)
Client Systems MgrShem Giles
Network AnalystRoger Linhart
IT ConsultantBen WaisanenIT ConsultantMatt Williams
Network AnalystVacant
Systems SupportStudent Team (3)
Server SecurityGary Driggs
FIS/HRIS ManagerShari Powell
Analyst ProgrammerMark Freeman
Analyst ProgrammerMike Gostomski
Analyst ProgrammerJames Moore
Analyst ProgrammerDavid Shapiro
Analyst ProgrammerVacant
SIS ManagerScott Beall
Analyst ProgrammerInna Bechdoldt
Analyst ProgrammerCarolyn Lee
Analyst ProgrammerNaing Zaw-Tun
Analyst ProgrammerVacant
System ArchitectMK Moskal
Analyst ProgrammerJason Burt
IAM ArchitectTylor Sampson
Tech Team MgrJoe OresteOracle DB Admin
Lance HooverMiddle Tier Admin
Tom Owens
Network AnalystLeslie Miler
Program CoordMatthew Mitarnowski
Systems AnalystLisa Naanee
Network EngineerLorre Spelman
Info Tech ConsultGary Tam
Customer ServiceStudent Team (4)
Assoc DirectorDan Walsh
Systems TechRick Bowen
Systems TechTodd King
Network Ops MgrVacant
Network AnalystTamarack Birch
Network AnalystRobert Rosted
Network AnalystVacant
Network OpsStudent Team (2)
ITSDoug McCartney CIO OfficeUSS
Jahed SukhunBI SolutionsAvery Smith
Dist Learning MgrRick Arnold
Help Desk ConsultRocky Cookus
Help Desk ConsultMax Oxman
Help Desk ConsultNick Buono
Help DeskStudent Team (20)
Assoc ProducerBrian Grant
Media ProductionErica Thomas
Distance LearningStudent Team (12)
AV Events TechBrandon ConwayAV Events TechNiles DavidsonEvents Coord
Jeff WrightEvents Support
Student Team (8)
Classroom/AV MgrMark Walker
Tech Support SpecMonica Morillas
Classroom LabsStudent Team (27)
Computing LabsStudent Team (35)
CAVS Field TechGordon Frey
Equipment Syst SpecJames Hatfield
CAVS TechStudent Team (6)
CAVS SpecialistBrian Myers
AV ServicesStudent Team (25)
Assistant DirectorBrian Everall
Desktop SupportKirby Broderick
Desktop SupportNathan Henry
Desktop SupportMichael Jantzen
Desktop SupportJim Tuggle
Dist Learning AppsJohn Gillis
App Support SpecKruti Narvekar
Web ServiceStudent Team (3)
Desktop SecurityJerrod Thomas
Desktop SupportCameron Powell
Labs TechStudent Team (7)Desktop Support
Student Team (14)
IDSC ManagerInge Wortman
IDSC LabStudent Team (10)
HR SpecialistBrenna Kutch
Executive AssistSusan Shortridge
Purchasing AgentJackie Vo
Project ManagerEllen Weeks
ETL Data AnalystKarla Crawford
FIS AnalystRobert NaranjoCognos LeadAllison NimuraSIS AnalystMarci Kelly
Support CoordVacant
3 4
HR Specialist
classroom and computer lab facilities.
response systems, virtual fax system, call centers, and the distributed antenna system.
User Support Services
Associate Director, ARC
Associate Vice President,
Director, USS
5 6
Customer Communication
communication tools to enable students, instructors, and staff to be successful.
systematically evaluate the potential impact to
Whether it involves computer infrastructure,
Systematic Planned Abandonment
The CIO leads OIT in biennial planning cycles. Each biennium, several focus areas are chosen based
on the PSU Strategic Plan, technology best practices and campus needs. In each focus area, goals
are established which then generate numerous projects.
7 8
President’s summary: “We will ease the transitions from K-12 and community
colleges to university level education.”
continues to support the University’s
opportunities not only to local students but to extend its reach and increase class
President’s summary: “We will ensure student experiences that result in higher satisfaction, retention and graduation rates.”
Student SuccessPresident’s summary: “PSU will be a civic partner and a deeply engaged community asset.”
PSU’s commitment to the betterment of our community.
President’s summary: “PSU will become an institution that is recognized nationally and internationally for the accomplishments of its faculty, the reputation of its programs, and the preparation of its students as
world citizens.”
for national and international learners.
Through the leadership of President Wim Wiewel, PSU has developed a strategic roadmap to
success. Planning is based on the following focus areas:
President’s summary: “PSU will expand resources in each of its funding streams (state, private, tuition, research, business partnerships) and manage resources effectively so we can match investments to
strategic priorities.”
9 10
OIT Areas of Focus PSU Initiatives
Resources
& Effectiveness
Educational
Opportunity
Global Excellence
Student Success
Civic Leadership
Systematic Planned
Abandonment
Integration
Business Process
Improvement
Customer
Communication
Project Portfolio
Management
Application InventoryAutomated Odin Account ExpirationBackup Systems ConsolidationBanner Account Request Workflow Improvement Banner Common Matching
Collaborative Life Sciences Building
Campus Telecom UpgradesCellular Coverage ExpansionCivic Event Support
Classroom Technology Remote Monitoring
Classroom Technology Upgrades
Computer Replacement ProgramCustomer Relations Management SolutionDataMASTER
Document Imaging SolutionDesire2Learn Implementation
Electronic Timesheets
Fixed Asset Inventory ScanningGoogle Apps Deployment
Grant Process ImprovementLecture Capture Service ExpansionLibrary Sandbox Collaborative WorkspaceMath Testing and Placement Solution
Specialty Printing Services Expansion
Portfolio Management
Banner Infrastructure Upgrades
Security CD Distribution
Research Computing and Programming
Service Catalog
Storage Area Network (SAN) ImprovementStudent Cross-Team Training
Student E-billing ImplementationSungardHE SubmissionsUniversal LoginVideo ProductionWireless Network Expansion
2011 brought many changes and improvements to PSU.
Committed to focusing its limited resources on projects that align with the Portland State University Strategic Plan and meet the needs of it customers, the OIT leadership team collaboratively evaluated and prioritized potential projects that would most benefit the institution.
To ensure successful completion of projects, both team and individual accountability was built into each project and then monitored by the leadership team. The diligent monitoring resulted in significant achievements that had a positive impact on all OIT areas of focus and university initiatives.
This matrix provides an overview of the major accomplishments for the year and highlights the OIT areas of focus and university initiatives supported. A detailed description of each accomplishment is provided on the following pages.
Classroom Technology Standardization
Achievement Matrix
11 12
process assessment to identify redundancies and
directed to analysis.
Expiration
the automated account expiration process.
Banner Apps Banner
Database
Physical Host Physical HostPhysical Host
Firewalls
Firewalls
Load Balancers
Banweb & INB
Banweb & INB
Banweb & INB
Banweb & INB
Banweb & INB
Banweb & INB
Firewall
Banner Apps Banweb Banner
INB
Banner Database
Before After
= new
Business Process Improvement
14 13
purchase and maintenance of the physical machines and the need for expensive paper and toner.
campus, is a server-level enterprise solution to
the time to receive support, decreased the staff
Customer Communication Student Success
appropriate menu choices for self-service, and
is used to identify and remediate infected
15 16
the best possible educational experience for its
includes a 500-seat lecture hall and nearly 20 lab classrooms.
document camera, installed sound system, and a
centered around accessibility and sustainability, as it replaces old computers and monitors on campus
on old hard drives, and increases faculty and staff
donated nearly 600 machines.
Solution
resources, academic affairs, and student affairs. At
affairs are currently in development to support
Customer Communication Student Success
Educational Opportunity
Global Excellence
17 18
from these demonstrations, PSU selected the
process time, and customer service.
an estimated 15,000 plus pieces of paper annually, and enhanced the security of personnel records.
assets.
1319 20
simultaneous capture of their computer screen,
from six to ten devices and ten additional personal
only save personnel time and cost, but increase the
Solution
scores. Concurrently, University Studies developed
instruction.
21 22
value for the institution
price”
resource commitment
Portability, scalability, open standards,
assessments
campus community.
Analysis of costs must include:
expectations, roles, and responsibilities
support costs post-implementation
innovation value
business process improvement
increased customer satisfaction
roles and responsibilities and end user expectations.
23 24
childcare providers and facilities.
Reservoirs invasive mussels database and map.
publication.
students and staff to provide education and prevent
popular of the resources on these CDs is a free
approximately 6,000 threats per month.
service to all PSU students.
25 26
service representatives in Audio Visual Services
impact on customer service.
print and mail paper bills for approximately
Accounts Receivable collaboratively implemented
estimated 160,000 pieces of paper and 320,000
Community Source initiative to be included in the
based applications that subscribe to the Universal
High Level Overview of SAN Architecture at PSU
Tape Library
Backup
81.20 TB
Banner
19.15 TB
Windows
53.55 TB
Virtualized
19.85 TB
UNIX
12.50 TB
Servers
SAN Switch
Storage Area Network (SAN)
Disk Array
SAN Switch Fabric A SAN Switch
Fabric B
4.4 TB
26.6 TB
24.2 TB
27.2 TB
81.2 TB
43.9 TB
18.2 TB
120 TB
= upgrades
27 28
for their computer labs and other necessary
Via the competitive proposal process,
many PSU and Portland community members
and production services at activities such as
memorial services, and various live events.
locations into many of the campus classrooms and
Residence halls have experienced an increase of
students.
29 30
Publish annual report
executive approval for all projects
proposed projects
documentation
Security Policy
tools - U.Select, U.Achieve, and U.Direct
criteria and process
teams
Deploy virtual computer lab
Deploy replacement for mail and calendar systems
Control
Systematic Planned Abandonment
university
accounts
Remove support for non-standard print
enterprise services
to a more enterprise-level and secure environment
31
