Objective Questions

25

1. The effort required for locating and fixing an error in an operational programa. Testability b. Maintainabilityc. Usabilityd. Efficiency

ANS: Maintainability

2. The contributors to poor quality in an organization are a. Lack of involvement by managementb. Lack of knowledge about qualityc. Time constraintsd. A and B

ANS: d

3. According to a quality expert, accomplishing quality requires “a thought revolution by management”. Name the quality expert.a. Dr. W.Edwardsb. Dr. Ishikawac. Dr. Shewartd. Harold.S.Geneen

ANS: b

4. Briefly explain the critical success factors for an Information system.

Objective questions:

1. The effort required for modifying an operational program.

a) Flexibilityb) Maintainabilityc) Portabilityd) Reliability

2. Definition of Integrity

a) Extent to which a program satisfies its specs and fulfils the user’s mission and goals

b) Effort required for learning, operating, preparing input, interpreting output of a program

c) Effort required to couple one system with anotherd) Extent to which access to software or data by

unauthorized persons can be controllede) All of the above

3. Achieving quality is easy. True/False

4. “Accomplishing quality requires a thought revolution by management” was said by

a) Ishikawab) Demingc) Harold S.Geneend) Dr. Barry W. Boehm

5. “Failure to enforce standards” as a contributor to poor quality belongs to which category?

a) Lack of involvement by managementb) Lack of knowledge

6. To achieve quality (i.e., defect free products and services), we require

a) Close cooperation between management and staffb) Commitment c) An environment in which quality can flourishd) All of the above

7. Quality is not a long-term strategy. True/False

8. PDCA cycle is developed by

a) Demingb) Dr. Shewhartc) Ishikawad) Harold S.Geneen

Subjective questions:

1. Briefly explain any 5 commonly accepted quality attributes?2. List some of the contributors, to poor quality in many organizations.

Key1-a; 2-d; 3-False; 4-a; 5-a; 6-d; 7-False; 8-b

Page 32-34

1. Quality Assurance (QA) and Quality Control (QC) are both necessary to make quality happen. Of the two QA is more important than QC A. TrueB. False

2. QC is a line function, performed by the same group that produces the goodsA. TrueB. False

3. QA is a management function A. TrueB. False

4. QC is a related to the productA. TrueB. False

5. QA is related to the process producing the product A. True

CSQA MATERIAL 1

B. False

6. If you make the process consistent, then the product produced by the process will be consistent. This is main aim behind A. Quality ControlB. Quality AssuranceC. Both of the aboveD. Neither of the above

7. Check for defects in product with the primary aim of correcting defects. This is A. Quality ControlB. Quality AssuranceC. Both of the aboveD. Neither of the above

8. Check for defects in process for the primary aim of correcting or establishing new process. This is A. Quality ControlB. Quality AssuranceC. Both of the aboveD. Neither of the above

9. List few impediments to implementing QC and QA in your organization.

10. Your company has been contracted to implement a major IT project for a leading financial institution. Your company has completed a 6 month long requirements phase and now must document all this understanding in form of the Business Requirements document. The customer wants your company to provide a document that is non-technical and can provide the user a feel of the new system. Your company on the other hand employs a team of technical experts with a sound functional knowledge of the business domain to complete this activity. List some QC activities that your company must follow to complete this document?

Page 38-40

1) Quality principle ‘Appreciate those who participate’ is proposed by,

a) Edward Demingb) Joseph Juranc) Philip Crosbyd) None of the above

2) Identify the essential personal characteristic of one who evaluates another’s work.

a) knowledge about his goalsb) consistency of attitudec) purposed) all of the above

3) Which of the following does not belong to Joseph Juran’s ‘The Quality Trilogy’.

a) quality planning

b) quality controlc) quality assuranced) quality improvemente) none of the above

4) Scope of ‘big- Q’ is,

a) coordination of various activities conducted in other functions and groups to achieve the organisation’s quality goals

b) specific departmental missionc) both A and Bd) none of the above

5) Explain about Philip Crosby’s Quality principles

6) Explain about Joseph Juran’s Quality trilogy

Page 47-48QUESTIONS ON PAGES 47 – 48

OBJECTIVE QUESTIONS

1. The broader classification of the functions in an organizational structure are:(a) Policy/Functional particpants and

Oversight/Operational particpants(b) Policy/Oversight particpants and

Functional/Operational paticipants(c) Oversight/Functional particpants and

Policy/Operational paticipants(d) None of the above

2. The individual responsible for developing uniform policies and procedures to ensure that the agency manages its records/information and its information sources is the :(a) System Security Officer(b) Information Resources Management Official(c) Information Technology Manager(d) Project Manager/COTR

3. The individual responsible for the development of the Agency’s computer security program is the:(a) System Security Officer(b) Internal Control Officer(c) System Security Specialist(d) Internal Control Specialist

4. The Internal Control Officer is responsible for the financial management information systems. (a) True (b) False?

5. System Security Specialist is a post in the following function:

(a) Only Policy/Oversight (b) Only Functional/Operational(c) Both the above(d) None of the above

CSQA MATERIAL 2

6. This individual is responsible for identifying the various alternate solutions to a problem(a) Information Resources Management Official(b) Contracting Officer(c) Internal Control Specialist(d) None of the above

7. The Project Manager or COTR is responsible for (a) Seeing that a system complies with the

internal control policy(b) ADP installations and operations of the

angency’s programs(c) Seeing that the system is designed properly

to meet the Sponsor/User’s needs(d) Developing uniform policies and procedures

8. The responsibility of the individual to seeing that the system complies with the internal control policy at the operational level belongs to(a) Internal Control Specialist(b) Internal Control Officer(c) Information Resources Management Official(d) None of the above

SUBJECTIVE QUESTION

1. If you head a new organization coming up, what are the variuos job titles, you feel, would be needed and explain their roles and responsibilities.

ANSWERS TO OBJECTIVE QUESTIONS

1. (b)2. (b)3. (a)4. (a)

5. (b)6. (d) The exact answer is : Sponser/User7. (c) 8. (a)

Page 73-75ISO 9001:2000 Quality Model


9. As per ISO protocols, all ISO standards should be confirmed, revised or with drawn in

e) Every yearsf) Every 5 yearsg) Every 10 yearsh) As required

10. The ISO 9000:1994 family of standards contained -------------standards and documents.

11. Match the items in Tab A with Tab B.

Tab A Tab B1. ISO 9000 1. Guidelines for auditing the quality2. ISO 9001 2. Guide to implement quality systems3. ISO 9004 3. Describes quality models4. ISO 10011 4. Introduction and guide to use other ISO 9000 standards

12. The ISO 9001:2000 standards are based on ----------- quality management principles.

13. As per ISO 9001 standards, verify the following statements.

A . The top management shall demonstarate its commitment to meet customer requirements for

Their products and services ( True / False ).B. The organization should determine and provide the resources needed to establish and improve quality management system( True / False ).C. The organization should ensure that all

processes are operated under controlled conditions and produce outputs that are consistent with organization’s policy and objectives( True / False )

D. The organization should define and implement measurement, analysis and improvement processes as a way of demonstrating that the product/service conforms to specified requirement.( True / False )

Answers:

1. b 2. 203. 1-4, 2-3, 3-2, 4-14. 85. A-True, B-True, C-True, 4-True


1. Describe ISO 9001:2000 Quality Management Model ? Assume that your organization is CMM certified. Do you still need to go for ISO standard quality models ? How will you implement the same in your Organization being a manager ?

Page 76-78Objective questions:

14. When was the ISO/IEC 12207 published

i) 1993j) 1994k) 1995l) 1996

Ans. 1995

CSQA MATERIAL 3

15. What are the two types of reviews defined in ISO/IEC 12207

Ans. Joint technical reviewJoint management review

3. m) 1993n) 1994o) 1995p) 1996


1.Give an overview of ISO/IEC 12207 quality model2. What are the different points of view regarding software development as defined in ISO/IEC 12207 quality model

Page 90-92Page 90 -92

1.How you can improve the quality management in the organisation?(subjective)

2.Management commitment is the single most important requirement for sucessful implementation of .....................(answer - Quality Management)

3.Having management commitment does not guarantees quality management success but improves odds for successful implementation . (True/False) .(answer -True)

4.Top down implementation model(waterfall effect) is most successful model for implementing quality management.(true/false)(answer- true)

5.Commiting to quality management meansa.Understand the concept of quality management.b.Adopt behaviour to show quality management.c.Accept the need to change the perpective leadership.d.Provide funds for training.e.All of the above(answer -e)

6.What are the changes can possible if management commitment is present in the organisation?(subjective)

7.Executive Management should developea.quality policyb.missionc.vision.d.goalse.value statementf. all of the above(answer -f)

8.As the lowest group to accept the process,middle management is the srongest link in the most quality management effort.(true/false).(answer(false).

Page 96-98

1. Which is the deliberate effort to praise people for their accomplishments

a) Coachingb) Modellingc) Reinforcementd) None of the above

Ans C

2. Which is the best source of motivation that a leader can provide to his team

a) Coachingb) Reinforcementc) Modelingd) Training

Ans B

3. Employees know what is considered as praise (True/False) False

4. Which is the first step in establishing the trust among employees in implementation of quality

a) Actively listening downb) Talking downc) A) or B)d) None of the above

Ans A

5. Understanding comes after behavior change (True/False) False

6. Developing a program for awareness training involves

a) 2 steps and 5 tasksb) 5 steps and 2 tasksc) 3 steps and 2 tasksd) None of the above

1. What are the practices that need to used in IT leadership?2. How do you prepare for an awareness training?

Page 105-107Objective

Toyota Production System is also called as

CSQA MATERIAL 4

a. Just In Timeb. Join In Timec. Single Minute Exchange of Diesd. None of the above

How many steps are to be followed for assessing the organisation’s climate

a. 5b. 6c. 4d. 7

Visiting other companies and understanding its quality process reduces the lead-time for identifying the quality process to be implemented in an organization. True/False

Subjective type questions

Your company is part of a corporate. There are few companies in the group of companies in the corporate that has already implemented quality processes. Your company is planning to implement quality process. As a part of top management what are the procedures you would follow to implement similar quality process in your organization.

Page 111-113

Objective Type Questions :

1. Which of the following is the most difficult of the decision making processes?

a)Authorityb)Voting c)Avoidanced)Consensus

Subjective Type Questions :

1.What points according to you the most important to ensure success of meetings?

2.What is a task force and what are the vital task force management principles?

3.What are the important Task Force Organisation principles

4.Define the following: a)Vision Statement b)Goal c)Values d)Quality Policy

Fill in the Blanks:

1.Task forces are _______ important for decision making than for solving problems.

2. _________ and _______ are the two important principles required for successful task force usage.

True or False:

1.Too many members in a task for can cause organisational problems to the Leader.

2.More members in a task force can prevent synergy in task force.

3.A mission statement explains how to achieve a company’s vision.

4.Vision statement explains why a company exists.

Page 117-119


16. The objective of constructive criticism is

q) to criticize some one on their bad worksr) to improve his performances) duty of the project manager

17. After criticism is made, what should be made with the candidate?

f) document regarding the bad work done.g) Contract regarding what will happen afterwardsh) Agreed document between the manager and the

candidatei) All of the above

18. --------------------- is rated as the number one skill for a QA ananlyst

a) Analytical skillb) To find out the quality related problemsc) Quality controld) Constructive criticisme) Listening skillsf) Hearing skillsg) All of the above

19. How many channels exists for listening to a speaker?

e) 4f) 5g) 6h) 7i) 3

5. Whether it is a must for the listener to listen to all parts of speech??? YES /NO


CSQA MATERIAL 5

1.What are the tactics used in constructive criticism?

2.Given a situation that your subordinate did not do well in his job. How will you tell him and correct him??

3. Briefly explain the channels of speech?

Page 120-122

1. Which of the following is discriminating listening

a) Directed at selecting specifice pieces of information, not the entire communication.

b) Complete message with minimal distortionc) To put youself in the speakers situationd) To analyse what the speaker has said.e) None of the above.

2. Which of the following is Therapeutic listening

a) Complete message with minimal distortionb) Directed at selecting specifice pieces of information,

not the entire communication.c) To put youself in the speakers situationd) To analyse what the speaker has said.e) None of the above.

3. Which of the following help attening to the speaker

a) Maintain eye contgactb) Provide continous feedbackc) Periodically restate what was saidd) Concentrate exclusively on the speakers

communicatione) All the above

4. Which one below is not an attribute of executive management

a) purposefulb) Compententc) Analyticald) Decisivee) Meaningful

5. Which attributes were included in establishing status when equated to IT environment.

a) leadershipb) technical skillc) years of experienced) all the above.

Page 123-125


1. Quality promotes turning problems into opportunities (True / False)

2. Customer will give up if complaints are not resolved within

(a) 4 Days(b) 4 Months(c) 4 Seconds(d) 4 Minutes

3. Following is part of complaint resolution process

(a) Get on your customer’s wavelength(b) Follow up with the customer(c) Establish and initiate an action program(d) All the above

4. Writing a successful report requires a clear understanding of both _________________ and _____________

5. A good report has no more than ___________ and _______________

6. QA report is designed to

(a) Convey information(b) Change behavior(c) Trace problem(d) None of the above


1. Briefly explain about Complaint resolution process?

2. List the tasks need to be performed to write a good report.

Page 139-141Objective questions:

20. The scope of a IT Quality function includes

t) Supporting implementation of quality policyu) Reducing producer and customer gapv) All of the abovew) None of the above

21. When the quality processes are mature with defined ,improving work processes the focus of the quality function is on

j) Optimizationk) Product qualityl) Process deployment and compliancem) All of the above

22. Why are product inspections needed?

h) To find out the best worker i) To find the worst worker

CSQA MATERIAL 6

j) To assist the worker in improving qualityk) For objectively appraising workersl) All of the above

23. Which is the least important skill for a quality manager in the below list?

j) Verbal communicationk) Project managementl) Programmingm) Systems knowledgen) Knowledge of operationso) Written communication

24. Which is the best positioning of a quality manager?

a) Reporting to manager of systems/programmingb) Reporting outside the IT functionc) Reporting to manager of computer operationsd) Reporting to IT manager

25. The quality function is normally the weakest when reporting to _ _ _ _ _ _ _ _ _ _ _ _ _ _

a) Manager of systems/programmingb) Outside of IT functionc) Manager of computer operations

7. Based on research from the Quality Assurance Institute the percent of quality groups reporting outside the IT function is 15%. YES /NO


1.List the contents of a quality charter.

2.Given a situation that you have to select a manager for your organization quality function list all the desired skills you will look for in applicants?

Page 142-144

Implementing an IT Quality function:

1. What are the steps involved in implementing a quality functions?2. List the activities that are to be performed in implementing a quality function.

Ans. Need to list all the seven steps in pages 135/136

3. How do you build support for quality?4. What needs to accomplish support for quality?

Ans. Refer to page 142 under tasks helpful in building support for quality.

5. What is quality improvement program?

6. What is key for success of any quality improvement program?

Ans. Refer to page 143 under four principles for success of quality improvement program.

7. The size of the quality function ideally will vary with the size of the organization

(True/False)

Ans. True.

8. List any five responsibilities of a Quality Manager.

Ans. Refer to page 143 last paragraph for responsibilites. There are more than five listed.

9. What is a check list. Why is it used?

Ans. Refer to page 145

10. What is a quality tool box? List any five tools most commonly used in IT.

Ans. Refer to page 145

Objective Type Questions

1. Obtaining and sustaining support for quality is an ongoing activity - TRUE/FALSE.

2. Which are the following tasks helpful in building support of quality :

a. Teach a quality vocabularyb. Issue a quality newsletterc. Staffingd. Meet daily on quality

3. In any organisation QA Analyst position will be

a. Part time staff positionb. Full time staff positionc. Not required at all

4. QA Analysts have to be trained quality functions :YES/NO

5. Which are following disciplines are helpful in performing the quality function :

1. Auditing2. Individual engineering3. SPC4. All the above.

6. Which of the below tool help people to determine whether a process is in control or not:

CSQA MATERIAL 7

a. Run Chartb. Control Chartc. Pareto Chartd. U Chart

7. Which are following tools belong to Quality Tool Box:

a. Brainstormingb. Affinity Diagramc. X-mR chartd. Pareto Chart

8. Briefly define the larger quality functions organised under a quality Manager.

9. Which are tasks helpful in building support for quality ?

10 . Describe the various training methods for QA Analysts.

Page 145-147

Knowledge Domain 5 – Quality Assurance

Part 1 – Establish a Function to Promote and Manage Quality (Page 5-11(145) thru 5-13(147))

1. What is the most commonly used / Powerful statistical tool?

Checklist

2. What is a simple list of questions that enables people to follow and verify processes?

Checklist

3. ___________ is a set of tools, which assists in defining, controlling and improving quality.

Quality Toolbox

4. List the tools commonly used by QA Analysts Brainstorming Flow charts Cause-and-effect diagram Hisograms Pareto Charts Control charts Scatter diagrams

5. List few plans, a quality manager can use for driving and continually maturing the quality environment Stay abreast with new quality practices Study the change in criteria for winning the

MBNQA Frequently review the quality benchmark Obtain and Maintain quality related certifications

6. How the role of QA changes as the quality function matures in an organization ?

Quality control to Quality Assurance to Quality consulting

7. Suggest another name for Independent Testing Department

Quality Control Department

8. Quality practitioners working in Quality control department are called _________.

Inspectors or Testers

9. What are the major activities in the ‘Initial’ phase of quality management maturation ? Perform Quality control activity QA activities focuses on process definition- but

not fully defines and follows the process

10. _____________ is the prerequisite to improved quality and productivity.

Consistency

11. What are the major activities in the ‘Intermediate’ phase of quality management maturation ? Quality control becomes shared responsibility of

the customer, worker and QA analyst Process definition and improvement are

emphasized and performed Quality function and QA analyst acts as a quality

consultant

12. How does MBNQA program defines an organization which move towards optimization?

World-Class

13. What is the main identity of a World-class organization

Yield high customer satisfaction at minimum cost.

14. What are the major activities in the ‘Final’ phase of quality management maturation ? Workers are assigned responsibilities for

process definition, measurement and improvement

Role of QA analysts changes to performing Quality consulting to management and employees in promoting and implementing quality initiatives

15. What are the two major drivers that change the role of the QA analyst Management Philosophy used in the IT group Personal belief system of managers

16. In the ‘Initial’ phase of quality function maturation, what type of management exist?

Authoritarian

17. When quality management philosophy matures, the organization moves from hierarchical structure to _________.

CSQA MATERIAL 8

Teams (that are organized and empowered to define, measure and improve processes.)

Page 160-162

Flowcharts

1) Flowcharts may be a:a) Simple High level process flowb) A detailed task flowc) Any mix of a and bd) All of the above

2) Flowcharts are useful to obtain knowledge of a process for improvement . It helps to document a process so that, inefficiencies and redundancies can be identified and reduced.

3) A process map is a more detailed flowchart that depicts:

a) Processesb) Relationship Between Processesc) Process Ownersd) All the above

4) Flow Charts should reference the following:a) Process owners, suppliers and Customersb) Key deliverablesc) Decision pointsd) Interfacese) Task and Task Sequencesf) Policies, Standards, procedures and Toolsg) All of the above

Benchmarking

1) The process of measuring how well a company’s products, services and practices measure against others is known as benchmarking.

2) Benchmarking can be done against partners who could be

a) Internal Unitsb) Competitorsc) “Best in class” or “best in breed” within any

industryd) Any of the above

3) The objective of benchmarking is to identify performance gap and to determine a realistic improvement goal.

4) List the three types of benchmarkinga) Process Benchmarkingb) Product Benchmarkingc) Performance Benchmarking

5) The defect rate of your organization is 3/ 1000 lines of code. You attend a vendor conference and there you find out that your competitor has got 2/1000 lines of code. Can you use this information to benchmark in your organization. Explain.

Answer: Yes. The information shows that there is a gap in my organization’s performance when compared against the industry. I would then initiate a benchmarking process that would comprise of the following phases: planning phase, analysis phase, integration phase, action phase. ( Refer to CBOK page 162 to write in brief on these phases)

Page 163-165Pages 163 – 165

1) Matris is a a) Problem Solving Techniqueb) Problem Identifying Techniquec) Problem Cause Identifying Techniqued) Ranking Technique

2) Matrix is also known as _____________ and _____________

3) The two common types of Matrices area) L-Type and X-Typeb) X-Type and V-Typec) L-Type and T-Typed) T-Type and X-Type

4) L-Type matrix comparesa) 2 sets of items b) 3 sets of itemsc) none of the above

5) The Principal Developer of QFD (Quality Function Deployment) isa) Dr. W. Edwards Demingb) Dr. Joseph Juranc) William Scherkenbachd) Dr. Yoji Akaoe) Dr. Harold S. Geneenf) None of the above

6) Quality System is an Organized approach to qaulity with ___________ , __________ and _________

7) Comprehensive Quality Deployment includes __________ , _________ , _________ and __________

1) What are the steps involved to produce L-Type and T-Type Matrices ?

2) Write in detail the different deployments within QFD.

Page 166-168


CSQA MATERIAL 9

26. The Quality Function Deployment is developed by

x) Joseph Jurany) Dr Demingz) Dr. Yoji Akao

27. QFD covers all special concerns of software organization and its customers with

n) Fundamental deploymentso) Horizontal deploymentsp) Vertical deploymentsq) All of the abover) None of the above

28. Information deployment handlesm) Information aspects of product and servicesn) Hardware aspects of product and services.o) Daily activities required to satisfy customers.p) All of the aboveq) None of the above

29. Functional deployment handlesa) Information aspects of product and servicesb) Hardware aspects of product and servicesc) Daily activities required to satisfy customersd) All of the abover) None of the above


1.Describe in detail fundamental, horizontal and vertical deployments in QFD ? 2. Briefly explain the Playscript tool used in quality asssurance?

Page 175-177

1. Scatter plots are used for a. Problem solving and understanding b. Cause and effect relationships c. Test influence of one variable over the other. d. All of the above Answer - d

2. Which of the following use Scatterplots a. Defect level vs.Skills b. Cost vs time c. change response d. Defect level vs Complexity e. All of the above Answer - a,b,d

3. The following are not types of scatter plots a. Positive b. Negative c. Zero d. Non zero

Answer - d

4. Which of the following are graphical presentation tools. a. Table b. Pie chart c. Scatter plot d. Bar chart e. None of the above Answer - a,b,d

5. Which of the following charts show direction of events a. Bar chart b. Run chart c. Line chart d. Table Answer: c

6. Line charts can be used for the following: a. Like units b. Like periods c. Like variables d. Related or fixed variables. Answer: a,b,d

7. The following are 2D charts: a. Bar charts b. Line chart c. Run chart d. Control chart Answer: a

8. Data precision is not highly required for a. Line chart b. Control chart c. Bar chart d. pie chart Answer: d

9. Which of the following chart represents data in percentage a. stem and leaf chart b. Bar chart c. Pie chart d. Line chart Answer: c

10. Stem and leaf chart is a variation of a. Line chart b. Pie chart c. Bar chart d. Control chart e. None of the above Answer: c

11. It is practical to use stem and leaf charts when absolute no of values is

CSQA MATERIAL 10

a. High(More than 100) b. Low (Usually 100 or less) c. Zero d. None of the above Answer: b

Page 198-200\Explain various testing stages in a structured s/w development process?.

Explain the benefits of Independent testing?.What is Statis and Dynamic testing?. Explain briefly with few examples.?What are the responsibilities of a Test engineers?.What are the responsibilities of a Test managers?.

Page 204-206KNOWLEDGE DOMAIN – 6

PART 3 - VERIFICATION AND VALIDATION TECHNIQUES

1. Verification is a(a) Static Analysis(b) Dynamic Analysis(c) None of the above

2. Validation is a(a) Static Analysis(b) Dynamic Analysis(c) None of the above

3. Testing performed by organizations other than the developer is (a) Unit testing (b) Integration testing (c) System testing(d) Acceptance testing(e) Independent testing

4. “Validate that the functions meet stated requirements” is (a) Unit testing(b) Integration testing(c) System testing(d) Acceptance testing(e) Independent testing

5. “Validate that all units work together according to the system design” is(a) Unit testing(b) Integration testing(c) System testing(d) Acceptance testing(e) Independent testing

6. “Validate that system meets the needs of the business” is

(a) Unit testing(b) Integration testing(c) System testing

(d) Acceptance testing(e) Independent testing

7. “Incremental testing” means (a) White Box testing (b) Black Box testing (c) Top-down testing (d) Regression testing (e) Independent testing

8. “Data driven testing may be called as (a) White Box testing (b) Black Box testing (c) Regression testing(d) Independent testing

9. “Incremental testing” means (f) White Box testing (g) Black Box testing (h) Top-down testing (i) Regression testing (j) Independent testing

10. Logic driven testing may be called as (k) White Box testing (l) Black Box testing (m) Top-down testing (n) Regression testing (o) Independent testing

11. Verification should be performed for (a) requirements(b) design(c) code construction (d) operation / maintenance(e) all of the above

12. Validation is mostly used to determine the _______ of the final software / program(a) Correctness(b) Completeness(c) Consistency(d) Quality

13. Verification is mostly used to determine the _________ (effectiveness / completeness) of the software

14. For small programs, verification is the process of determining the correspondence between a program and its specifications

True / False

15. Verification techniques are(a) Program testing (b) Static analysis(c) Dynamic analysis(d) B & c only(e) All of the above

CSQA MATERIAL 11

16. What is the difference between verification and validation?

Verification: The process of confirming that interim deliverables have been developed according to their inputs, process specifications, and standards.

Validation: The end product meets requirements and expectations under defined operating conditions. The end product is typically an executable code

17. What are the various verification techniques?

Feasibility reviews Requirement reviews Design reviews Code walkthroughs Code inspections(Fahan) or

structured walkthroughs(Yourdon) Requirement tracing

18. What are the various validation techniques? White box Black box Incremental testing Thread test technique Regression testing

Page 234-236Pages 234 - 236

Questions : Subjective Type

1.What are the considerations to be taken into account for developing testing tactics.2.Write down Characteristics and Test Tactics for Different Project Types.3.How many software system types are there? Mention those different software system types.

Page 240-242Objective Questions.

1. As part of configuration management, small changes need not be documented and controlled.a. True.b. False.

2. Someone independent of the team that designed the change should be involved in testing the final revised program.a. True.b. False.

3. The primary goal of defect management.a. Defect correction.b. Defect prevention.c. Defect reduction.d. All of the above.

4. The defect management, unlike the entire s/w development process need not be risk driven.a. True.b. False.

5. The general principles of recording management includes,a. Preventing defects.b. Capture and analysis of information should be

automated.c. Should focus on the person who caused the

defect.d. Defect information should be used to improve

process.

6. The main purpose of recording defects are,a. To ensure the defect is corrected.b. To gather statistics used to develop defect

expectations in future applications.c. To go for continuous improvement.d. All of the above.

7. Severity of defects should be assigned subjectively, whereas priority should be assigned objectively.a. True.b. False.

Subjective Questions.

1. You are in the process of selecting a tool for defects tracking. Include all the fields that you feel should be present at the minimum in the defect log.

Page 243-244

Pages 243-244

1) How many steps will be there in simple Defect Tracking Process (DTP).

a) 2b) 3c) 4d) Just one

2) From the following what are the steps in DTP.

a) Execute test and log any discrepanciesb) Draw Fish bone diagramc) Assign defect to a developerd) Do causal analysis

3) What are the recommended levels to ‘Prioritize the correction’

a) Criticalb) Majorc) Minord) Oversight or inadequate self review

CSQA MATERIAL 12

4) Test reports issued periodically include ----------- by severity or priority

a) Summary of all the defects foundb) Summary of all closed defects c) Summary of all open defectsd) None of the above

5) Test reports are issued to

a) Team aloneb) Team and Management c) Management aloned) None of the above

6) Test reports are issued

a) Periodically throughout the testing processb) At the end of testing processc) Once in a monthd) Once in the lifetime of a project

7) Defects can also be used for Process Improvement

True / False

8) Today many organizations use defects for Process Improvement

True / False

9) Based on research team findings, using defects for Process Improvement should include the following

a) Go back to the person who did codingb) Go back to the process that originated the

defect to understand what caused the defectc) Go to the other project to know how they

dealt with that problemd) Go back to the verification and validation

process, which should have caught them earlier

10) Human factors dimension alone can have a very large impact on the effectiveness of the review process

True/False

Answers

1: C2: A and C3:A, B and C4: C5:B6:A7:True8: False9: B and D10:True

Page 260-262

7) Standard states,

e) what must happen to meet the intent of the policy

f) how to meet the requirementsg) both A and Bh) None of the above

8) Standards convert intentions into specific rules ( true / false )

9) Standards must be,

f) measurable g) attainableh) necessaryi) nice to havej) all the above

10) Each unit of data information referenced in the requirements specification must be described in the data dictionary ( true / false )

11) Which of the following determines standards

a) customer requirementsb) internal requirementsc) cost and schedule requirementsd) all the above

12) which of the following is true

a) procedures are not always required and unless critical, should be minimised

b) skill set and knowledge requirements are prerequisites for performing the procedure

c) if the procedures are followed ALWAYS standards will be automatically met

d) none of the above

13) Controls should be designed based on the criticality of the process and what needs to be checked ( true / false )

14) Quality control procedures are

a) preventive costsb) appraisal costsc) failure costsd) none of the above

Page 263-265

15) Which are not a main category of control method

i) automaticj) self-checking

CSQA MATERIAL 13

k) peer reviewsl) supervisorym) third partyn) none of the above

16) Measurement provides quantitative feedback to an organisation about whether it is achieving its goals and moving towards its results ( true / false )

17) The purpose of process improvement is

a) to change the processb) to reduce the frequency of defects including

process ineffectivenessc) both a and bd) none of the above

18) Process improvement uses facts(measurement results) to identify the root causes of problems ( true / false )

19) The long range objective for process improvement is to

a) eliminate the need for quality assurance activities

b) eliminate the need for quality control activitiesc) both a and b d) none of the above

Page 269-270

IDENTIFY AND IMPROVE THE PROCESS

Assess the Process

1. Why should the measurement system, used to assess the process, be evaluated ?2. What are the various tools that can be used to baseline the process inputs and outputs ?3. If the control limits are within the specification limits, the process is capable of satisfying the customer. True/False.4. What needs to be done if the control limits are not within the specification limits ? 5. Name a few tools that help in change of process location and reduction in variations.

IMPROVE THE PROCESS

1. Name the steps involved in improving a process.

Brainstorm for improvement

1. What kind of information should be reviewed during the brainstorming session ?

Plan how to test proposed improvements

1. A _________ is created in this step.2. What kind of information is present in the process improvement plan ?3. Does the process improvement plan need approval ? If yes, who approves it ?

Analyse results

1. Does the process improvement plan get reviewed ?2. When and who reviews this plan ?3. What are the tools used to analyse the results ?

Compare results

1. What are the various tools that help to compare results ?2. With what are the results compared against ?3. What can be deduced from the comparison reports ?

Change process or redo steps 4-8

1. When can the change recommended in the process improvement plan be implemented ?

Page 274-276Question Bank for pages 274-276: -

Knowledge Domain 8 – Quantitative Methods.

Part 1 – Measurement Concepts.

Objective Questions: -

1) Measure is the basic building block for measurement program.

2) Metrics is a derived unit of measurement 3) What are the two types of measurement?

Objective and Subjective Measurement4) Objective measurement uses hard data that can be

obtained by counting, weighing etc.5) Subjective measurement is normally observed or

perceived6) What is Nominal data?

Nominal data cannot be subjected to arithmetic operations of any type and the values cannot be ranked in any natural order.

7) What is Ordinal data?Ordinal data can be ranked, but differences or ratios between values are not meaningful.

8) What is interval data?Interval data can be ranked and can exhibit meaningful differences between values

9) Give an example for interval data?T.J. McCabe’s complexity metric is an example for interval data.

10) What is Ratio Data?Ratio data has absolute zero and meaningful ratios can be calculated.

CSQA MATERIAL 14

11) For what are the measurement dashboards or key indicators used for?Measurement dashboards or key indicators are used to monitor progress and to initiate change.

12) Before approving for use, what are the tests that the measures and metrics has to undergo?1) Reliability – Refers to the consistency of

measurement2) Validity – indicates the degree to which a

measure actually measures3) Ease of Use and Simplicity4) Timeliness – Refers whether the information can

be reported in sufficient time to impact the decisions needed to manage effectively

5) Calibration - indicates the modification of a measurement so it becomes more valid

13) How to know a measurement is good?The measures and the resulting metrics should be

1) simple and precisely definable2) Objective3) Easily Obtainable at reasonable cost4) Valid, measuring what they are intended to

measure5) Robust, being relatively insensitive to

intuitively small changes in the process or product

Page 280-282

1) Give 2 examples of metrics for complexity measurement s?a) Cyclomatic complexityb) Knots

2) Explain cyclomatic complexitya) Given any computer program, draw its control

flow graph, G, where each node corresponds to a block of sequential code and each edge corresponds to a branch or decision point in the program. The Cyclomatic complexity of such a graph can be computed by a simple formula from graph theory, as V (G)=e-n+2, where e is the number of edges, and n is the no. of nodes in the graph.

3) Explain Knotsa) This is calculated by drawing the program

control flow graph with a node for every statement or block of sequential statements. A knot is defined as a necessary crossing of directional lines in the graph. The same phenomenon can be observed by drawing transfer-of-control lines from statement to statement in a program listing.

4) A knot is A knot is defined as a necessary crossing of directional lines in the graph.

5) The quality characteristics for software that have received considerable attention are correctness, reliability and maintenance.

6) Give the main and alternative measures for measuring correctness

a) Main – Defect counts (number of defects in a product)

b) Alternatives –i) Number of design changesii) Number of errors detected by code

inspectorsiii) Number of errors detected in program testsiv) Number of code changes required

7) How is reliability measured?a) It would be useful to know the probability of s/w

failure, or the rate at which s/w errors will occur. But this can only be estimated from data collected in s/w defects as a function of time. If certain assumptions are made, this data can be used to model and compute s/w reliability metrics. These metrics attempt to indicate and predict the probability of failure during a particular time interval, or the mean time to failure (MTTF) and mean time between failures (MTBF).

8) How is maintainability measured?a) Bill Curtis and others investigated the ability of

Halstead’s effort metric E, and v (G) to predict the psychological complexity of s/w maintenance tasks. Assuming such predictions could be made accurately, complexity metrics could then be profitably used to reduce the cost of s/w maintenance. A carefully detailed experiment indicated that s/w complexity metrics could effectively explain or predict the maintainability of s/w in a distributed computer system.

9) How can a process be measured?a) A process can be measured by either of the

followingi) Attributes of the process, such as

(1) overall development time, (2) type of methodology used, or (3) the average level of experience of the

development staff.ii) Accumulating product measures into a

metric so that meaningful information about the process can be provided. These could be(1) Function points peer person month to

measure productivity(2) LOC per person month to measure

productivity(3) Number of failures per month to

measure effectiveness of computer operations

CSQA MATERIAL 15

(4) Number of helpdesk calls per KLOC to measure effectiveness of system design method

10) Give the standard s/w process metrics currently available:a) Number of deliverables completed on timeb) Estimated costs Vs actual costsc) Budgeted costs Vs actual costsd) Time spent fixing errorse) Wait timef) Number of contract modificationsg) Number of proposals submitted Vs proposals

wonh) Percentage of time spent performing value

added tasks

11) Common causes are causes of variation that can be controlled by improving work processes.

12) Special causes are causes of variation that must be controlled outside the process.

13) Statistical tools are the only methods available to objectively quantify variation.

14) Specify the common causes of variationa) Process inputs and conditions that regullarly

contribute to the variability of process outputsb) Common causes contribute to output variability

as they themselves varyc) Each common cause typically contributes a

small portion to the total variation in process outputs

d) The aggregate variability due to common causes has a ‘nonsystematic’, random looking appearance

e) Because common causes are ‘regular contributors’, the ‘process’ or ‘system’ variability is defined in terms of them.

Page 286-2881) How many Componnets are in Risk and name all of

those Componnets?Three componnets - The event that could occur – the risk- The probability that the event will occur – the

likelihood- The impact or consequence of the event if it

occurs – the penalty

2) Risks can be categorized as one of the following:- Technical- Programmatic or performance- Supportability or environment- Cost- Schedule

3) How many Characteristics does Risk has and what are they?

Five Characteristics- Situational- Time based- Interdependent- Magnitude dependent- Value based

4) The PMBOK stands for?Project Management Body of Knowledge

5) How many processes are there to address risk management as per PMBOK?Four processes- Risk Identification- Risk Qualification- Risk Response Development- Risk Response Control

6) How many processes will address the discussion of risk management and what are they and map those with PMBOK processes?Six processes- Risk Identification

a) Risk Identification- Risk Quantification

b) Risk Analysisc) Risk Priorotization

- Risk Response Developmentd) Risk response planning

- Risk Response Controle) Risk Resolutionf) Risk monitoring

7) External risks can be controlled or influenced by the project team ------------ TRUE/FALSE

FALSE

7) Which of the following document will be required as a source of input when considering a list of possible risks?

a) Product documentation b) Project documentation c) Historical Information d) All of the above

Ans: D Page 292-294

Objective questions.

1. In a traditional waterfall methodology, most risk management activity occurs close to milestone. True/false

2. In a spiral development model the risk management activity falls in the explicit risk management portion. True/false

CSQA MATERIAL 16

3. Risk management is an independent auditing process. True/False

4. Risk should be the sole responsibility of project manager. True/False

5. Within many software development organizations risk management remains ad hoc and _____________.

6. Testing strategies is included in sort term risk management. True/False

7. Who should be involved in determining risk management

a. Customerb. Managementc. Development teamd. All of the abovee. None of the above

8. Mitigating the risk bya. Minimizing the probability of occurrenceb. Minimizing the value of impactc. Deflecting the risk elsewhered. All of the abovee. None of the above

Subjective question.

1. Your IT organisation need to integrate new technology. As a QA analyst what are the roles and responsibilities you need to perform to ensure that the integration is effective without compromising quality.

2. Build a checklist on how you are going to monitor the riks in your project.

Answer of objective questions.

1. True2. True3. False4. False5. Incomplete6. True7. d8. d

Page 298-300Quiz on Knowledge Domain – 8: Quantitative

Methods

1. A measurement program is defined as the ----------------------------------------

Ans: Entire set of activities that occur around quantitative data.

2. Mature organization use quantitative data to determine

a. Requirements are complete b. To prevent problemsc. Budgetd. Schedule and project statuse. a&bf. c&dg. All of the above

Ans: e

3. Immature organization use quantitative data to determine

a. Requirements are complete b. To prevent problemsc. Budgetd. Schedule and project statuse. a&bf. c&dg. All of the above

Ans: f

4. What are four major uses of Measurement?Ans: 1.Manage and control the process

2. Manage and control the product (review and testing) 3. Improve the process (quantitative data gathered during process execution can identify the weaknesses and therefore opportunities for improvement)

4. Manage the risks

5. Same software development process may be followed to produce two different applicationsTrue /False

Ans: True

6. What is risk?

Ans: Risk is the opportunity for something to go wrong.

7. How do we Manage and control process?Ans: Measure Size by metric/measure LOC, Boxes, procedures, and units of output to answer how much we have made/left to make

Measure Status by, metric/measure Earned value, amount of scheduled work, % of each activity completed.

Measure Effort (hours spent for each phase of SDLC) to answer how much effort has been expended

Measure Schedule (calender times of activity completed)

CSQA MATERIAL 17

8. How do we manage control and product?

Ans: Measure Quality by no.of defects, Mean time to failure (MTTF) Mean time to repair (MTTR)

Measure Performance by technical performance, measures specified by customer and management.

9. How do we improve the process?Ans: Identify the current performance, find how cost-efficient is the process. By measuring Time and effort.

10. How do we manage risks?

Ans: Identify the risks, its frequency, probability of risks occurring and impact of each risk if it occurs derive risk management plan.

11. What are the four phases in installing a measurement program?

Ans: 1.build the measurement base 2.Manage towards results 3. Manage by process 4. Management by fact

12. What are the key points in first phase?

Ans: Define the objectives for the measurement program

2. Create an environment receptive to measurement (establish SLA between IT and users, establish quality measurement environment)

3. Define the measurement hierarchy

Three levels of quantitative data are mapped to 3-level organization tier.

a. Metrics – used by Line management such as variance between actual and budgeted cost, user satisfaction, defects rates per LOC.b. Measures – Staff management uses basic measures such as product size, cycle time or defect count.c. Strategic results – Senior management uses strategic results dashboard to manage the IT function and track to mission, vision and goals.

4. Define the standard units of measurement.

13. What do we mean by manage towards results?Ans: a. Identify goals for desired business results

b. Means for measuring each business result

14. What are the five steps in manage towards results phase?

Ans:

a. Identify desired business results. If each has

subject, action, target value and time frame, as it is much easier to identify measure for each.

b. Identify current baselinec. Select a measure or metric for each result.

Should be only 3 to 5 but not greater than 7d. Consider tradeoff between the results. For

example consider the desired result Complete on time might affect Easy-to-read documentation.

e. Based on baseline and desired result, determine a goal for each result metric. (Bench marking tool is best for this).

Objective-Paper-1

1. To ensure effectiveness of checklists, checklists should have only yes and no responses.

a. Trueb. False

2. Quality is an attribute of

a. a productb. a servicec. a processd. all of the abovee. none of the above

3. Testing of the system to demonstrate system compliance with user requirements is

a. Black box testingb. System testingc. Independent testingd. Acceptance Testing

4. The first stage in the software life cycle where test data is generated is

a. Planning stageb. Requirement Analysisc. Designd. Construction

5. A complete validation of a program can be obtained only by testing for every element of the domain.

a. Trueb. False

6. To divide & conquer while testing requires

a. Stubsb. Manual simulationc. Instrumentationd. Coverage metrics

CSQA MATERIAL 18

e. All of the abovef. None of the above

7. Configuration management is not the process of

a. Controlling the release of items through the life cycle

b. Evaluating & scheduling changes to configurable items

c. Recording & reporting the status of config. items

d. Verifying the completeness of configurable items

8. Which is not an objective of prototyping

a. Requirement Analysis b. User Interface Development c. Functional Development d. Machine Performance Evaluation e. Application Development

9. A program whose purpose is to reduce the number of defects produced is known as a Quality Improvement Program.

a. Trueb. False

10. Creation of help desk is a

a. Preventive Costb. Appraisal Costc. Failure Cost

11. It is advisable to have a separate department for reviews & testing.

a. Yesb. No

12. The results of peer reviews should be presented to

a. Author of the product & supervisorb. QA function & the supervisorc. Author & QA function

13. To ensure a Quality product requirements must be measurable.

a. Trueb. False

14. QC is a managerial function desgned primarily to detect & correct defects.

a. Trueb. False

15. Resistance to change is normally because of

a. Deffiant attitude of workersb. Lack of awareness / training on the new

technology / processc. No direct benefits/incentives on change over

16. Measures that can be use to measure Quality include

a. Enhancementsb. Sizec. Complexityd. Rework

17. Selection of tools is a

a. QC activityb. QA activity

18. Which is the most important practical & economical way of meeting customers needs.

a. Doing it right the first timeb. After - the - fact defect removalc. QC during development

19. For locating errors which span modules it is more effective to do

a. Reviewsb. Testing

20. Which is not an objective of testing

a. Determine whether system meets specifications

b. Determine whether system meets needsc. Provide insight into SDPd. Aid in appraisal of developing TMs

21. A defect is a

a. Deviation from specificationb. Deviation from a standardc. Anything that causes customer

dissatisfactiond. All of the abovee. None of the above

22. ___________ Testing focuses on evaluating the interaction among units.

a. Unit testingb. Integration testingc. Functional testingd. System testinge. Acceptance testing

23. A step - by - step procedure on the action in testing & verifying of results is called a

CSQA MATERIAL 19

a. Test caseb. Test scriptc. Test conditiond. Testing toole. Test log

24. You cannot control what you cannot

a. Measureb. Definec. Changed. Improve

25. Which of the following is not a defect metric

a. Locationb. Causec. Time to fixd. Classificatione. Coveragef. All of the above

26. As a QC professional you will be doing

a. RWIb. Causal Analysisc. SPCd. Defect Prevention

27. Quality improvement programs may require the product itself to be changed.

a. Trueb. False

28. The basis upon which adherence to policies is measured is a

a. Standardb. Requirementc. Expected resultd. Valuee. All of the abovef. None of the above

29. Which of the following does not form a part of a workbench.

a. Standardsb. Quality attributesc. Quality controld. Procedurese. Rework

31. During an inspection, inspectors normally make suggestions on correcting the defects found.

a. Trueb. False

32. Why does it help to visit other companies to identify effective Quality practices?

a. Reuse organisational learningb. Continually benchmarkc. Interact with other Quality professionalsd. All of the abovee. None of the above

33. The focus on the product is highest during a. a walkthroughb. a checkpoint reviewc. an inspection

CSQA MATERIAL 20

34. Given the following costs:Requirements analysis - $ 1000 Rework - $ 700Code review - $ 500 Review of User Documents - $ 600Continuing Edn. Progrms. - $ 800

Design - $ 400

The cost of Quality isa. $1400b. $1900c. $2400d. $2600e. $4000

35. Verification ensures that the executable system performs as specifieda. Trueb. False

36. When viewing product /service Quality from the customer’s view, a feature added by the producer, that was not included in the product specifications / requirements would be called:a. an enhancementb. a defectc. an unspecified need identified by the builder of

the product / serviced. a correctione. none of the above

37. Prevention is a more effective means of improving Quality than appraisala. Trueb. False

38. There are --------- no. of function typesa. 2b. 3c. 4d. 5e. 6

39. The purpose of constructive criticism is to improvea. productivityb. profitabilityc. the HR climated. creativity

40. The usual denominator in a reliability metric isa. Development timeb. System sizec. Total run timed. MTBF

41. The Quality manager will find it difficult to effectiviely implement the QAI Quality Improvement Process, unless his organisation is willing to accept the Quality principles as a

a. the organisation’s policyb. a challengec. the corporate visiond. the organisation’s goale. a management philosophyf. all of the above

42. Pareto chart provides corrective action for high-frequency causes of problemsa. Trueb. False

43. Function Pointsa. provide a measure of the system sizeb. can be used to compare different kinds of

application systemsc. together with past data can be used to estimate

future effortd. all of the abovee. none of the above

44. Restructuring or modifying existing software system to take advantage of newer hardware and software technologies or to introduce efficiencies, or to improve maintainability is calleda. enhancements to the softwareb. perfective maintenancec. re-engineering of the softwared. none of the above

45. Who is normally responsible for initiating the suggestion-day program?a. DP managerb. Group moderatorc. Any one of the aboved. None of the above

46. The fundamental mistakes that impede an individual from becoming a leader are:a. Isolationb. Inability to rewardc. Lack of business perspectived. All of the above

47. “Training will be imparted to all employees” . This statement is a a. Visionb. Goalc. Principled. Value

48. A form used to record the discrepancies found during QC activities is a a. Checksheetb. Review reportc. Test logd. Defect loge. None of the above

CSQA MATERIAL 21

49. The step-by-step method to ensure that standards are met is a a. Procedureb. Checklistc. Processd. Checksheet

50. An activity that verifies compliance with policies and procedures and ensures that resources are conserved isa. an inspectionb. an auditc. a reviewd. an assessment

Objective-Paper-2

1. TQM means quality of management rather than management of quality TRUE/FALSE

2. Baselines measure the ______________________ change.a) Situation prior tob) Expectation of benefits ofc) Effects ofd) Desirability ofe) None of the above

3. Malcolm Baldridge award was named by a public

law after Malcolm Baldridge who was the secretary of Defense TRUE/FALSE

4. Modifying existing standards to better match the need of a project or environment is a) Definitionb) Standard for a standardc) Tailoringd) Customizatione) None of the above

5. Malcolm Baldridge National Quality Award has the

following eligibility categories

a) Approachb) Deploymentc) Resultsd) All of the abovee) Manufacturing, Service and small businessesf) None of the above

6. Quality experience indicates that about 40 percent

of all defects are directly attributable to incorrect or ineffective processesTRUE/FALSE

7. The process of helping the progress of some event or activity is

a) Negotiationb) Conflict Resolutionc) Facilitationd) Influencinge) None of the above

8. The ability to apply beliefs, standards, guidelines,

policies, procedures and values to a decision in a specific set of circumstances is

a) Recognitionb) Motivationc) Judgementd) All of the abovee) None of the above

9. “Kanban” means creating a visible record and is a

“push” systemTRUE/FALSE

10. “Testing will exercise 90% of the code”. Is it a a) Visionb) Standardc) Policyd) Goale) Valuef) Non of the above

11. “The organization will foster an atmosphere of

creativity”. Is it a …a) Visionb) Missionc) Policyd) Goale) Valuef) None of the above

12. The following is problem identification tool

a) Flow Chartb) Histogramc) Scatter Diagramd) Force Field Analysise) None of the above

13. The following is a problem analysis tool

a) Pareto Chartb) Histogramc) Force Field Analysisd) All of the abovee) None of the above

14. When you need to identify and explore and display

the possible causes of a specific problem or condition, you use,a) Control Chartsb) Histogramc) Scatter Diagramd) Ishikawa Diagrame) None of the above

CSQA MATERIAL 22

15. Quality Assurance personnel must be involved in

changing work productsTRUE/FALSE

16. The term “benchmarking” means

a) Comparing with past data from your organizationb) Comparing with the results of a market surveyc) Comparing with the results of a customer surveyd) None of the above

17. Employee awareness training courses are based on

the fact that understanding follows behavior changeTRUE/FALSE

18. An example of deployment of a quality approach is:a) The degree to which the approach embodies

effective evaluation cyclesb) The appropriate and effective application to all

product and service characteristicsc) The effectiveness of the use of tools,

techniques, and methodsd) The contribution of outcomes and effects to

quality improvemente) The significance of improvement to the

company’s business 19. The concept of continuous improvement as applied

to quality meansa) Employees will continue to get betterb) Processes will be improved by a lot of small

improvementsc) Processes will be improved through a few large

improvementsd) Improved technology will be added to the

process, such as acquiring CASE toolse) The functionality of the products will be

enhanced 20. The reason(s) that one person hears what another

person says is:a) People are too impatient to listenb) People are preparing what they will say next

rather than listeningc) External stimuli breaks the train of thought in

listeningd) All of the abovee) None of the above

21. Function Point is a measure ofa) Effortb) complexityc) usabilityd) sizee) None of the above

22. Cost of Quality includesa) Preventive costsb) Corrective costsc) Appraisal costs

d) All of the abovee) None of the above

23. You can improve the Quality of a process bya) Making large improvements, in a few areasb) Making small improvements, in many areasc) Implementing tools, techniques and

methodologiesd) Spreading awareness about Quality

24. As a Quality Assurance professional, which of the

following skills do you feel is the most important for your professiona) Communication, written and oralb) Measurementc) Tools, techniques and methodologiesd) Combination of any of the above twoe) None of the above

25. 80-20 rule implies,a) 20% of frequencies are due to 80% of the Causesb) 20% to 80% of problems are caused by process

changesc) 80% of the frequencies are due to 20% of the Caused) 80% of the processes need to be changed atleast

20% of the time

26. The purpose of Risk Management in a project is toa) Eliminate Risksb) Minimize Risksc) Avoid risksd) Anticipate the risks involved, analyze them and plan

for suitable action as and when the risk happens

27. ‘Championing Quality’ is the job ofa) Senior Managementb) Junior Managementc) QA Managerd) None of the above

28. The first thing required for Quality to happen is a) Commitment from the Quality Assurance Managerb) Mature understanding by all the employeesc) Commitment from Managementd) Quality Policy

29. Which, of the four given below, is not one of DR Edward Deming’s 14 Quality Principles?

a) Give adequate trainingb) Have a number of numerical goals setc) Work as one team. (Sink differences)d) Senior Management must push all other points constantly and consistently

30. According to Dr. Ishikawa, the term ‘Strive for Zero Defects’ helps the staff to achieve it.TRUE/FALSE

CSQA MATERIAL 23

31. The activity which includes confirming understanding, brainstorming and testing ideas is a :a) Code walkthrub) Inspectionc) Reviewd) Structured walkthru


a) Flow Chartb) Histogramc) Scatter Diagramd) Force Field Analysise) None of the above

33. The following can be considered to measure

quality :a) Customer satisfactionb) Defectsc) Reworkd) All of the abovee) None of the above

34. If a company establishes its plan and commitment to quality, it has alevel of :a) Initialb) Repeatablec) Definedd) Managed

35. The statement of an organization's commitment to quality is a:a) Policyb) Visionc) Missiond) Principle

e) Goal

36. The most common reason for the presence of a large number of bugs in a software product is,a) Incompetence of the developerb) Incompetence of the testerc) Bad requirementsd) Wrong use of tools and techniques

37. What type of control is a job accounting log?a) Correctiveb) Preventivec) Detectived) Protectivee) None of the above

38. The term ‘defect’ is related to the term ‘fault’ because a defect is a fault which has not yet been identified.

TRUE / FALSE

39. On a random basis application systems are audited after implementation to determine whether or not the system met standards. This is an example of

a) Detective controlb) Quality controlc) Quality Assuranced) Corrective controle) None of the above

40. The following is (are) not part of a data center operationsa) Capacity planningb) I/O controlc) Schedulingd) All of the abovee) None of the above

41. The process of securing future processing capability with proper data for future contingencies by duplicating systems procedures and data isa) providing a Help Deskb) Database Designc) Artificial Intelligenced) System Backupe) All of the abovef) None of the above

42. The activities performed to increase the functionality of a current production system to better service the changing business needs isa) Developmentb) Maintenancec) Reengineeringd) Enhancemente) None of the above

43. To tap ideas from an entire group we may usea) Nominal Group techniqueb) Check sheetsc) Pareto chartd) Brainstorminge) None of the above

44. Level 3 of the SEI CMM is the _________________________ levela) Managedb) Measuredc) Definedd) Optimizing

45. Control Limits are the same are Specifications Limits TRUE / FALSE

46. The objective of TQM isa) To improve processesb) To improve profitabilityc) All of the aboved) None of the above

47. System Test Plan will not includea) Approachb) Pass/Fail criteriac) Risksd) Suspension and Resumption criteria

CSQA MATERIAL 24

e) None of the above

48. The two types of checklists are _______________ and ________________________

49. Internal System Controls are used to ensure

a) Data integrityb) Process Integrityc) Financial Integrityd) All of the abovee) None of the above

50. As the IT Director, you buy a new productivity

improvement tool, train the users, do the set up, provide support, helpdesk and even give access to your personal phone. However, after 6 months you find that no one is using the tool. What went wrong? (write only the most important reason)

Objective-Paper-3

51. One of the purposes of the MBNQ Award Program is not to publicize successful quality strategies.a) True b) False

52. Baselines measure the ______________________ change.f) Situation prior tog) Expectation of benefits ofh) Effects ofi) Desirability ofj) None of the above

53. Malcolm Baldridge award was named by a public

law after Malcolm Baldridge who was the secretary of Commercea) True b) False

54. Pareto analysis is designed to rank items by frequency.a) True b) False

55. Modifying existing standards to better match the need of a project or environment is f) Definitiong) Standard for a standardh) Tailoringi) Customizationj) None of the above

56. Malcolm Baldridge National Quality Award has the

following dimensionsg) Approachh) Deploymenti) Resultsj) All of the abovek) Manufacturing, Service and small businessesl) None of the above

57. Six sigma quality, when expressed as defects per million parts represents:a) 6667 defects per millionb) 3444 defects per million partsc) 687 defects per million partsd) 233 defects per million partse) 3.4 defects per million partsf) None of the above

58. The following is not a category in MBNQA criteriaa) Leadershipb) HR Focus c) Quality Managementd) Information and Analysise) None of the above

59. An optimizing organization is a perfect organization. They make no mistakesa) True b) False

60. A Level 4 organization has af) Defined Processg) Repeatable Processh) Managed Processi) Optimizing Processj) None of the above

61. Quality experience indicates that about 80% of all defects are directly attributable tof) Lack of skillsg) Persons in the teamh) Incorrect/Ineffective Processesi) None of the above

62. The following are types of listening area) Descriptive listeningb) Compensation listeningc) Apprehensive listeningd) All of the abovee) None of the above

63. Complaints must be resolved within (a) An hour(b) four minutes(c) a day(d) four hours(e) None of the above

64. The process of helping the progress of some event or activity is

(a) Negotiation(b) Conflict Resolution(c) Facilitation(d) Influencing(e) None of the above

65. Developing and asking questions for the purpose of

collecting oral data to be used in an analysis or evaluation is

(a) Effective listening

CSQA MATERIAL 25

(b) Interviewing(c) Negotiation(d) None of the above

66. An example of deployment of a quality approach is (a) The degree to which the approach

embodies effective evaluation/improvement cycles

(b) The appropriate and effective application to all product and service characteristics

(c) The effectiveness of the use of tools, techniques and methods

(d) The contribution of outcomes and effects to quality improvement

(e) The significance of improvement to the company's business

67. “Kanban” means creating a visible record and is a “pull” systema) True b)False

68. The concept of continuous improvement as applied to quality meansa) Employees will continue to get betterb) Processes will be improved by a lot of small

improvementsc) Processes will be improved through a few large

improvementsd) Improved technology will be added to the

process, such as acquiring case toolse) The functionality of the product will be enhanced

69. The purpose of cost-of -quality computations is to show how much is being spent for the quality control and quality assurance programa) True b) False

70. Management musta) Mange By Objective (MBO)b) Manage By Power (MBP)c) Manage By Objection (MBO)d) Manage By People (MBP)e) All of the abovef) None of the above

71. Customer satisfaction is a a) Tactical measurementb) Strategic measurementc) Operational measurementd) All of the above

72. Abilities of a person relate toa) Image of the personb) How he listens and does not generalizec) Performing job tasks using skillsd) Organizes thoughts before speakinge) All of the above

73. Conformity behavior can be used toa) Conform people to a groupb) Make everyone face the door in a lift

c) Change behaviord) Find a leader for the groupe) None of the above

74. Awareness training should not last over two hours g) True b) False

75. The statement of an enterprise's commitment to quality is itsg) Visionh) Missioni) Quality Policyj) Goalk) Valuel) None of the above


f) Flow Chartg) Histogramh) Scatter Diagrami) Force Field Analysisj) None of the above

77. The following is a problem analysis tool

f) Pareto Chartg) Histogramh) Force Field Analysisi) All of the abovej) None of the above

78. When you need to identify and explore and display

the possible causes of a specific problem or condition, you use,f) Control Chartsg) Histogramh) Scatter Diagrami) Ishikawa Diagramj) None of the above

79. Quality Assurance personnel must not be involved in

changing work productsa) True b) False

80. The term “benchmarking” means

e) Comparing with past data from your organizationf) Comparing with the results of a market surveyg) Comparing with the results of a customer surveyh) None of the above

81. Employee awareness training courses are based on

the fact that understanding precedes behavior changea) True b) False

82. The reason(s) that one person hears what another

person says is:f) People are too impatient to listeng) People are preparing what they will say next

rather than listening

CSQA MATERIAL 26

h) External stimuli breaks the train of thought in listening

i) All of the abovej) None of the above

83. Function Point is not a measure off) Effortg) complexityh) usabilityi) all of the abovej) sizek) None of the above

84. Cost of Quality includesf) Preventive costsg) Corrective costsh) Appraisal costsi) All of the abovej) None of the above

85. As a Quality Assurance professional, which of the following skills do you feel is the most important for your professionf) Communication, written and oralg) Measurementh) Tools, techniques and methodologiesi) Combination of any of the above twoj) None of the above

86. 80-20 rule implies,e) 20% of people should not do 80% of the workf) 20% time you have to return to g) 20% to 80% of problems are caused by process

changesh) 80% of the frequencies are due to 20% of the Causei) 80% of the processes need to be changed atleast

20% of the time

87. Statistical Process Control can help to identify the root cause of problemsa) True b) False

88. Normal variance in the operation of processes is due

to a) Assignable causesb) Random causesc) Common causesd) Uncommon causese) None of the above

89. In Function Point counting there are _____ function typesa) 3 b) 2 c) 5 d) 4 e) 6

90. In Function Point counting there are _____ classificationa) 3 b) 2 c) 4 d) 6

91. An ongoing negotiation and improvement process whose purpose is to satisfy customer needs in an efficient, effective and economical manner is

a) Requirements Analysisb) a Contractc) a Service Level Agreementd) None of the above

92. A quality assurance analyst can estimate the frequency or severity of events using

a) Judgmental Samplingb) Statistical Samplingc) All of the aboved) None of the above

93. The ultimate responsibility for good internal control rests with the

a) QA group b) Design team c) Managementd) Audit Group

94. Controls can bea) Preventive, adaptive or correctiveb) Preventive, corrective or appraisalc) Preventive, detective or correctived) None of the above

95. Which of the following are true a) Testing precedes debuggingb) Debugging is only done along with testingc) Testing is not required if a program is debuggedd) Debugging precedes testing

96. The method by which release from the requirements

of a specific standard may be obtained for a specific situation is af) Tailoringg) Customizationh) Force Field Analysisi) Waiverj) None of the above

97. Measures designed to minimize the probability of

modification, destruction, or inability to retrieve software or data isa) Preventive securityb) Corrective securityc) Protective securitye) None of the above

98. In the TCS scenario a Project Leader is a Project Manager a) True b) False

99. Right-the-first time costs (RFT) includea) Cost of labour, material, equipmentb) Preventive and detective costsb) All of the abovec) Cost of Qualitye) None of the above

100. The audit of application systems on a random basis after implementation, to determine whether or not the system meets standards, is

CSQA MATERIAL 27

a) Quality Controlb) Quality Assurancec) Quality Lossd) None of the above

Objective-Paper-4

1. The two definitions of quality are: Quality means meeting requirements Quality means fit for use.

2. Of the two definitions of quality, “fit for use” is the most important definition.

A) TRUEB) FALSE

3. Producer views quality as meeting --------------------------------------.

a) whether the product or service does what the customer needs

b) product has zero defectsc) producer’s requirements or specificationsd) conformance to requirements

4. Quality control is defined as the processes and methods used to monitor work and observe whether

a) requirements are met.b) product quality is assuredc) defects have been prevented from occurring 4. Quality control focuses on

A) inspectionsb) testingc) removal of defectsd) all of the abovee) none of the above

5 Quality control is the responsibilty of the

organisational unit producing the product.a) trueb) false

6 quality assurance is a function responsible for --------------------------------.

a) controlling qualityb) managing qualityc) inspectionsd) removal of defects

7 quality assurance is a catalytic function which should

encourage quality attitudes and discipline on the part of management and workers..

a) trueb) false

8 Quality control is designed primarily to detect and

correct defects, while quality assurance is oriented towards preventing defects from occurring.

a) trueb) false

9 quality control should be performed by the group

responsible for the ----------------.a) quality managementb) development of the product

10 The quality manager will find it difficult to effectively

implement the qai quality improvement process, unless his organisation is willing to accept the quality principles as ---------------------------.

a) the organisation’s policyb) a challenge c) the organisation’s objectives d) a management philosophy

11 Acceptable quality level is to accept some level of

defects as normal and acceptable, as many believe that defect free information technology products are not practical or economical.

a) trueb) false

12 The concept of zero defects does not work, because

------------------------.a) it is a buzz wordb) workers are trated as machines and their

humanity is ignoredc) it is used as another term for commanding and forcing workers to start a camaign for which they have very little enthusiasmd) all of the abovee) none of the above

13 The control in quality control means defininga) objectives of the jobb) developing and carrying out a plan to meet

the objectivesc) checking to determine if the anticipated

results are achievedd) all of the abovee) none of the above

CSQA MATERIAL 28

14 the word management in quality assurance describes many different functions, encompassing

a) policy managementb) human resources management, safety

controlc) component control and management of other

resources and daily schedules.d) all of the abovee) none of the above

15 The management cycle, as per the --------------------------, comprises of plan, do, check and act.

a) qai’s quality improvement modelb) iso 9000c) sei model

16 according to edward deming, one of the quality

principles is “ create ----------------------------------------------- in the

company”, by innovating new approaches and putting resources into research, education and maintenance.

a) better atmosphereb) consistency of purpose c) a work culture

17 According to edward deming, one of the quality

principles is:“ eliminate a) numerical goalsb) slogansc) pictures and posters.d) all of the abovee) none of the above

18 Malcolm baldridge national quality award promotes awareness of quality as an increasingly important element in ------------------------------------.

a) marketingb) business developmentc) competitiveness

19 malcolm baldridge national quality award promotes understanding of the requirements for quality excellence

a) trueb) false

20 malcolm baldridge award promotes sharing of ------------------------- on successful quality strategies and on the benefits derived from implementation of these strategies.

a) knowledgeb) technical skillsc) measuresd) information

21 malcolm baldridge national quality award is an annual award to recognize u.s companies which excel in

a) quality achievementb) quality management

c) both of the above 22 in order to be a successful company, quality improvement programs must be led by management and must be ------------- and this may require fundamental changes in the way companies and agencies do business.

a) customer oriented b) marketing orientedc) profit orientedd) technology oriented

23 the national quality award model is divided into seven categories: leadership, information and analysis, ----------------------------, human resource utilisation, quality assurance of products, quality results and customer satisfaction.

a) quality managementb) business developmentc) strategic quality planningd) market potential

24 software engineering institute’s five process maturity levels are initial, repeatable, defined, managed and optimised.

a) trueb) false

25 the repeatable process level in sei’s process model provides control over the way the organisation establishes its plans and -------------------------------------.

a) process definitionsb) process measurementsc) process controlsd) commitments

26 the key actions required to advance from the repeatable to the next stage are:

a) to establish a process groupb) to establish a development process

architecturec) to introduce a family of software engineering

methods and technologiesd) all of the abovee) none of the above

27 with defined process in sei’s process model, organisation will achieve the foundation for major and continuing process.

a) trueb) false

28 in advancing from the initial process through the repeatable and defined processes to the managed process, software organisations should expect to make substantial ------------------------------.

a) quality improvementsb) business growthc) customer satisfactiond) savings in development costs

29 In statistical process control, statistics are used for determining whether the process is in control or not.

a) trueb) false

CSQA MATERIAL 29

30 In statistical process control, statistics are used for determining whether the process is within acceptable variance from standards.

a) trueb) false

31 Statistical process control help to identify the ------------------------- of process problems which are causing defects.

a) root causeb) naturec) person/persons involved d) all of the abovee) none of the above

32 Statistical methods are used to differentiate random variation from --------------------------------.

a) standardsb) assignable variationc) control limitsd) specification limits

33 Random causes of process problems can be ---------------------- eliminated.

a) sometimesb) neverc) rarelyd) always

34 Statistical methods are used to ---------------------------- and ------------------------- problems incurred as a result of operating processes.

a) identify, solveb) accumulate, analysec) measure, probe intod) find, project

35 Complexity measurements are quantitative values accumulated by a pre-determined method for measuring complexity of a ------------------------------------.

a) project team b) software engineering processc) software productd) data base

36 Size of information systems are measured in terms of -----------------------.

a) lines of codeb) function pointsc) no. Of objects/componentsd) all of the abovee) none of the above

37 Defects are measured in relation to ---------------------------------.

a) lines of code

b) total number of defectsc) development team sized)project efforts

38 To calculate the present value of money, information required are:

a) amount of money involvedb) number of years before the benefit is receivedc) value of moneyd) all of the abovee) none of the above

39 Pareto chart helps in identifying the few significant problems from many trivial problems.

a) trueb) false

40 The Pareto chart is more commonly known to information systems personnel as the -------- rule.

a) 50-50 b) 20-80c) 30-70d) 40-60e) 80-20

41 Pareto chart provides corrective actions for high frequency causes of problems.

a) trueb) false

42 Pareto concept is merely an ---------------------------- of the ----------------------------- of a problem by type of cause.

a) effective method, analysisb) accumulation, resultant effectc) organised ranking,causes

43 The steps involved in developing a pareto chart are:a) identify problem areab) identify and nam,e causes of the problemc) document the occurrence of the causes of the

problemd) rank the causes by frequency, using pareto

charte) all of the abovef) none of the above

44 Function points actually measure the amount of information processing function and hence the functionality of an application system.

a) trueb) false

45 Function points provide an objective measure of the application system -------------that can be used to compare different kinds of application systems.

a) size

CSQA MATERIAL 30

b) complexityc) performanced) operation ease

46 Function point analysis involves:

a) amount of information processing functionb) system characteristicsc) degree of influenced) all of the abovee) none of the above

47 Which of the following is not relevant in quantifying the amount of information processing function?

a) external inquiry b) software platformc) external output d) logical internal file e) external inputf) external interface file

48 Function point analysis requires information on hardware and software for the application system.

a) trueb) false

49 THE DEGREE OF INFLUENCE FOR SYSTEM CHARACTERISTICS IS ASSIGNED IN A SCALE of ------------------.

a) 0 - 9b) 0 - 4c) 1 - 6d) 0 - 5e) 0 - 100

50 Function point analysis is begun

a) during the development of an application system

b) at the time of implementation of the systemc) with developing an external design or

conceptual overview

51 Service level agreement is an ongoing negotiation and improvement process to satisfy customer needs. In what manner it is to be achieved?

a) efficientlyb) effectivelyc) economicallyd) all of the abovee) none of the above

52 Internal service level agreement is a contract.a) trueb) false

53 External service level agreement is a contract.a) trueb) false

54 Which one of the following is not a key concept of service level agreement?

a) defines the services to be providedb) defines the method by which the services

will be measuredc) defines obligations of both the provider and

the customer of the information systems servicesd) all of the abovee) none of the above

Objective-Paper-51. The most important practical and economical

way of meeting customers' needs:

A. Doing it right the first time B. Quality control during development

2. Quality control is the mechanism used to ensure that the completed product meets requirements.

A. TrueB. False

3. Cost of quality is sometimes called cost of ----------------------------------------------

A. Failure B. PreventionC. ReworkD. Non-conformance

4. Defects are typically less expensive to correct in the maintenance phase than in requirements phase.

A. TrueB. False

5. Aim of Deming's principles are ---------------------

A. To improve qualityB. To remove causes of failureC. To help people to do a better job with less effortD. All of the aboveE. None of the above

6. Quality is an attribute of:

A. a productB. a serviceC. a processD. all of the aboveE. none of the above

CSQA MATERIAL 31

7. The first stage in the software life cycle where test data is generated is:

A. Planning stage B. Requirement C. Analysis D. Design E. Construction

8. Configuration management is not the process of

A. Controlling the release of items through the life cycleB. Evaluating and scheduling changes to configurable itemsC. Recording and reporting the status of configuration itemsD. Verifying the completeness of configurable items

9. Resistance to change is normally because of

A. Deffiant attitude of workers B. Lack of awareness / training on the new technology / processC. No direct benefits/incentives on change over

10. Pareto chart does not provide corrective action for high-frequency causes of problems

A. TrueB. False

11. Given the following costs:

Requirements analysis - $ 1000Rework - $ 700Code review- $ 500Review of User Documents - $ 600Continuing Edn. Progrms. - $ 800Design - $ 400System Testing - $ 500

The cost of Quality is

A. $ 4500B. $ 1100C. $ 1600D. $ 3100E. $ 3500

12. An activity that verifies compliance with policies and procedures and ensures that resources are conserved is:

A. an inspectionB. an auditC. a reviewD. an assessment

13. Code auditors are useful to programmers as a means of self checking their routines prior to turnover for integration testing. These tools are also of value to software product assurance personnel during integration testing, prior to formal validation testing and again prior to customer delivery.

A. TrueB. False

14. A formal review of a software item involves:

A. Preparation for reviewB. Overview presentation and detailed PresentationC. Giving a summary of the results of reviewD. Follow-upE. All of the aboveF. None of the above

15. Test coverage analyser monitor the execution of a program during program testing in order to measure the completeness of a set of program tests and adequacy of test data.

A. TrueB. False

16. Function point analysis is done to estimate the size of a software application system. The function types are:

A. External inputs, external outputs, online updates, online data entry, external interface filesB. External inputs, reusability, multiple sites usage, internal logical files, external interface files C. External inputs, external outputs, external queries, internal logical files, external interface filesD. Data Communication, Online data entry, online update, performance, complex processing

17. ---------------------------------- specifies how much data processing support will be available for the customer's applications.

A. Maintenance agreementB. Cost plus fixed fee contractC. Service level agreementD. All of the aboveE. None of the above

18. For improving quality, appraisal is more effective than

CSQA MATERIAL 32

A. PreventionB. Rework for rectification

19. Defect metric is normally measured in terms of ------------------------------ .

A. Application system sizeB. Development effortC. Project durationD. Cost of project

20. Project team feels that an extra feature or a function is needed in the system but not included in the specifications. From quality point of view, this is considered --------------------------------:

A. a correctionB. a failureC. a changeD. an enhancementE. a defect

21. According to Dr. Deming and other quality experts, the root cause of most of the defects is bad requirements:

A. TrueB. False

22. According to one of the clauses in ISO, quality records must be maintained to demonstrate achievement of the required quality and the effective operation of the quality system.

A. TrueB. False

23. Total Quality Management involves ----------------------- in an organisation.

A. Top ManagementB. Upto middle managementC. Only workersD. All employeesE. Employees in Production Department

Exhaustive Testing is a part of ---------------------------------- .

A. Static TestingB. Dynamic Testing

24. Goals of a metric program are:

A. Improve project planningB. Increase defect containmentC. Reduce the cost of non-conformanceD. All of the aboveE. None of the above

25. A customer oriented statement of purpose for a unit or team is --------------------------.

A. VisionB. GoalC. MissionD. ObjectiveE. Policy

26. A step by step method followed to ensure that standards are met is a -------------------.

A. ProcessB. ProcedureC. Guideline

27. --------------------------------- is the use of statistical techniques and tools to measure an ongoing process for change or stability.

A. Quality improvementB. Quality ControlC. Statistical process controlD. Product improvement

28. Many different methods and techniques are being developed to facilitate the continuous improvement process. There is one element common to many continuous improvement strategies. It is the application of the seven basic quality control tools.

A. TrueB. False

29. A useful tool to visualise, clarify, link, identify and classify possible causes of a problem is -----------------------------------.

A. HistogramB. Pareto AnalysisC. Control ChartD. HistogramE. None of the above

30. Quality does not happen unless management wants it to happen.

A. TrueB. False

31. Extent to which a system can be expected to perform its intended function with required precision is -----------------------------.

A. ReliabilityB. CorrectnessC. Efficiency

CSQA MATERIAL 33

32. Methods for determining the current performance, accuracy or efficiency of a product for the purpose of measuring current performance or measuring future or past variances from current performance is ----------------------------------.

A. Performance TestingB. Statistical Process ControlC. BenchmarkingD. Quality Control

33. Deming's cycle is -----------------------------------------.

A. Act, Do, Check, PlanB. Plan, Do, Check, ActC. Plan, Act, Check,DoD. Plan, Do, Act, Check

34. ISO 9000 consists of specifying processes, clauses, durations, number of audits.

A. TrueB. False

35. The implementation of the quality model of QAI has the components Approach, -------------------------, and Results.

A. DeploymentB. GoalsC. TargetsD. Analysis

36. The objective of risk analysis is to help management strike an economic balance between the impact of risks and the cost of protective measures.

A. TrueB. False

37. Verification that current changes have not adversely affected previous functionality is -----------------------------------.

A. System TestingB. Acceptance TestingC. Regression TestingD. Performance Testing

38. The management of company X had decided to go in for reengineering of the application systems. The company aims to have benefit worth $100,000 per year from the second year from now. The company X believes in a 20% interest per annum as a reasonable return on investment. What is the present of value of money?

A. $60,000

B. $140,000C. $144,000D. $69,400

39. The intent of quality control check list should be to improve the quality of the product being controlled by investigative means

A. TrueB. False

40. Significant risks demand more control than insignificant risks.

A. TrueB. False

41. National Quality Award category does not include -----------------------------.

A. Information and analysisB. Customer and market focusC. Process managementD. Strategic PlanningE. Tactical Quality Planning

42. Production flexibility is not an important condition for the just-in-time technique.

A. TrueB. False

43. Establishing a corporate vision is the responsibility of -----------------------------------.

A. Quality Assurance FunctionB. Business Development FunctionC. Corporate Planning FunctionD. Senior Corporate Management

44. The most effective technique in encouraging participation of attendees at meetings is ------------------------------------.

A. Role playing and requesting suggestionsB. Having the moderator play the devil's advocateC. Requiring participation

45. Brainstorming can be used to --------------------------------------.

A. Identify problems for a team to work onB. Identify what data to collect at any stepC. Identify possible causesD. Generate potential solutionsE. All of the above

CSQA MATERIAL 34

46. Pareto diagrams are simple bar graphs that focus attention on the factors that are not most significant to a problem.

A. TrueB. False

47. The review types do not include:

A. WalkthroughsB. InspectionsC. AuditsD. Check point reviewsE. None of the above

48. A product development has taken 30 person months for analysis, 35 person months for design, 50 person months for construction, and 40 person months for testing.

15 person months were spent on reviews, walkthroughs, inspections and project management. Total number of lines produced was 85000.

The initial estimate for the project was 20 person years for developing 100,000 lines of code.

The difference between estimated productivity and actual productivity is:

A. 0B. 5C. 70D. 15,000

49. The QA Manager found lot of complaints/problems received from the customers/users about an application system run in the company. What should be done for a short term solution to improve the quality of the system?

A. Increase software testingB. Initiate a customer sign-off procedureC. Conduct a Customer Survey and analyse

customer feedback and take corrective actions

D. Initiate Code InspectionsE. Demonstrate your function is meeting

specifications

Objective-Paper-6

1. If a bar chart is seen arranged in the descending order of frequencies, then you are seeing a

i. Pareto Chartii. Bar Chartiii. Histogramiv. Control Chart

v. Flow Chartvi. Run Chart

2. Quality is an attribute ofi. Productii. Processiii. Standardiv. Policy

3. Total Quality Management is more about ‘Quality of Management’ than about ‘Management of Quality’. TRUE/FALSE.

4. As a Quality Assurance professional, which of the following skills do you feel is the most important for your profession

i. Communication, written and oralii. Measurementiii. Tools, techniques and

methodologiesiv. Combination of any of the above

twov. None of the above

5. Your manager asks you to come up with a standard. The order in which you will accomplish it is

i. Standard, Process and then, Policy

ii. Policy, Standard and then, Process

iii. Process, Standard and then, Policy

iv. Policy, Process and then, Standard

6. You are asked to implement a Standard as the Quality Manager. (i.e. You are made responsible to ensure those standards are followed by the team).Then which of the following will you do,

i. Show a circular from the Top Management, saying that the Standard has to be followed.

ii. Linking the following of standards to the individuals’ performance appraisal.

iii. Involve your people (the people who will be using the standard) in the development of the standard.

iv. Show them the standard and ask them to follow it

7. The “Malcolm Balridge Award’ came into effect with rule 100-107 and is named after Malcolm Balridge, who was the US Secretary of Defence. TRUE/FALSE

8. The evaluation criteria for the Malcolm Balridge National Quality Award are

i. Approach

CSQA MATERIAL 35

ii. Deploymentiii. Resultsiv. All the abovev. None of the above

9. Pareto Chart is also referred to as ‘80-20’ rule. TRUE/FALSE

10. 80-20 rule implies,i. 20% of frequencies are due to

80% of the Causesii. 80% of the frequencies are due

to 20% of the Cause

11. The purpose of Risk Management in a project is to

i. Eliminate Risksii. Minimize Risksiii. Avoid risksiv. Anticipate the risks involved, analyze them

and plan for suitable action as and when the risk happens

12. ‘Championing Quality’ is the job ofi. Senior Managementii. Junior Managementiii. QA Manageriv. None of the above

13. The first thing required for Quality to happen is

i. Commitment from the Quality Assurance Manager

ii. Mature understanding by all the employees

iii. Commitment from Managementiv. Quality Policy

14. Which, of the four given below, is not one of DR Edward Deming’s 14 Quality Principles ?

i. Give adequate trainingii. Have a number of numerical

goals setiii. Work as one team. (Sink

differences)iv. Senior Management must push all other

points constantly and consistently15. According to Dr. Ishikawa, the term ‘Strive

for Zero Defects’ helps the staff to achieve it.TRUE/FALSE

16. You are a Quality Assurance professional. You have been asked to address a problem, where the customer is reporting a lot of bugs. You will

i. Initiate more Reviews, Walk-through and Inspections

ii. Attach the number of bugs reported on a product to the concerned developers performance appraisal

iii. Recommend that more time be spent on system testing

iv. Do a root cause analysis of the bugs and try to prevent them from occurring again

17. An Error once corrected, will not occur again. This applies to software also. TRUE/FALSE

18. ‘Prototyping’ is donei. Because the software analyst

feels good doing itii. It makes the development work

easieriii. To get a better understanding of

the requirementsiv. It can be used later for

automation

19. The most common reason for the presence of a large number of bugs in a software product is,

i. Incompetence of the developerii. Incompetence of the testeriii. Bad requirementsiv. Wrong use of tools and

techniques

20. Which of the CMM levels implies a defined process,

i. Level Oneii. Level Twoiii. Level Threeiv. Level Fourv. Level Five

Objective-Paper-7

1. As a Quality Assurance professional, you will be doing

i. Reviews, Walk-throughs , and inspectionsii. Unit Testingiii. Statistical Process Controliv. Identify the weak areas in a SDLC, take

corrective action, so as to ensure it does not occur again

2. Quality Analysts are involved withi. Defect Detectionii. Correctioniii. Defect Preventioniv. Protectionv. None of the abovevi. Ensuring that all the processes

are followed, by conducting periodic checks

3. You will change a security password,i. When you suspect it has been

leakedii. When someone else comes to

know of it

CSQA MATERIAL 36

iii. On a regular and periodic basisiv. All the above

4. You can improve the Quality of a process byi. Making large improvements, in

a few areasii. Making small improvements, in

many areasiii. Implementing tools, techniques

and methodologiesiv. Spreading awareness about

Quality

5. Trying to improve the Quality of a product developed, by improving the Quality of the various steps (procedures) involved in its development is

i. TQM (Total Quality Management)

ii. SPC (Statistical Process Control)

iii. QFD(Quality Function Deployment)

iv. Non of the above

6. In Statistics, ‘Mean’, ‘Median’ and ‘Mode’ are measures of

i. Central Tendencyii. Varianceiii. Deviation (Standard Deviation)iv. Dispersion

7. The “Corporate Vision”i. Outlines ‘how’ to achieve the

goals for the companyii. Tells the direction in which the

company will be moving, in the futureiii. Sets the goal to be achieved, in

the futureiv. Informs ‘what’ is to be achievedv. None of the above

8. A ‘Run Chart’ can be used to identify the cause of defects. TRUE/FALSE

9. ‘Cost of Quality’ is computed to show how much money has been spent on quality. TRUE/FALSE

10. To complete your tasks/job(work-product), when you are going through a document and adopting the steps detailed in it, in a sequential manner, you are following a

i. Workbenchii. Flowchartiii. Processiv. Procedure

11. A “Baseline” is,

i. A measure of the current position of your project/product

ii. Measure of the present position of your project/product compared to a previous state

iii. A measure of the present position of your project/product compared against a future (estimated) state

iv. A measure of your product compared to an existing industry standard.

12. You have a good process in place, ifi. The product defects are identified and

correctedii. You do not find any defects in your processiii. You do not identify any defects in your

productiv. The process, itself, can gather data about its

effectiveness, which can, in turn, be used to continually improve itself

13. Which of the following is NOT a characteristic of a ‘Service Level Agreement” ?

i. It defines the obligations of the services/product provider towards the customer

ii. It has terms for maintenance of the product/service

iii. It does not mention the obligation of the customer

iv. None of the above

14. You have an agreement to assist your customer, in the data collection and input to the product you have delivered to him. So you are having a

i. Service Contractii. Maintenance Contractiii. Fixed Fee + Number of Hours

workediv. None of the above

15. “SPC” or Statistical Process Control, isi. Using statistical tools, techniques and

methodologies, to monitor projectsii. Controlling a process, using statistical

techniques.iii. Using statistical techniques and tools, to

identify the reasons for occurrence of defects and prevent them from occurring again


16. A document, detailing how you are going to achieve the goals of your company, using your company’s Quality processes and procedures, is a

i. Strategic Quality Planii. Quality Work Planiii. Corporate Vision Statement

CSQA MATERIAL 37


17. Risk = Probability * Loss.You will reduce the probability of loss by

i. Reducing the impact of the lossii. Reducing the quantum (amount)

that will be lostiii. Identifying the causes, due to

which the loss may have occur and prevent them


18. Match the following(Definition of each given below was provided to map with.)

i. Empowermentii. Processiii. Quality Controliv. Benchmarkingv. Total Quality Managementvi. Statistical Quality Control

19. “Benchmarking” is i. A measure of the current position of your

project/productii. Measure of the present position of your

project/product compared to a previous stateiii. A measure of the present position of your

project/product compared against a future (estimated) state

iv. A measure of your product compared to an existing industry standard.

The CQA is not very sure about the wordings of the answer.

But is sure that the question expects you to know the definition of TQM1. Total Quality Management is

i. Managing Quality, totallyii. Totally Managing Qualityiii. A commitment from management, to ensure

to work in a way, by which everyone is responsible for delivering a quality output

iv. None of the aboveBut sure that the question expects you to know the definition of ‘SQC’ 2. Statistical Quality Control is

i. A Testing techniqueii. Control of Quality, using statistical

techniquesiii. A method/technique, in which statistical

conclusions are used, in the process of defect detection


Objective-Paper-8

1. TQM means quality of management rather than management of qualityTrue/False

2. The moderator of an inspection activity :a) is a team memberb) knows the product being inspected thoroughlyc) is an invisible leaderd) is the author of the product being inspected

3. Given the following costs :Training: $1000Coding : $1000Analysis : $1000 Testing : $1000Design : $1000 Rework: $1000

The cost of quality is :a) $3000b) $4000c) $5000d) $6000

4. The following is not a preventive cost :a) Field highlightingb) Limit checksc) Passwordd) Check digits

5. The following is not a corrective cost :a) Default optionb) Field highlightingc) Hash total

6. If a company has its procedures documented and stable, it has the

following level :a) Level 1b) Level 2c) Level 3d) Level 4e) Level 5

7. If a company establishes its plan and commitment to quality, it has a

level of :a) Initialb) Repeatablec) Definedd) Managed

8. The statement of an organization's commitment to quality is a:a) Policyb) Visionc) Missiond) Goal

CSQA MATERIAL 38

9. The activity which includes confirming understanding, brainstorming and

testing ideas is a :a) Code walkthrub) Inspectionc) Reviewd) Structured walkthru

10. The following can be considered to measure quality :

a) Customer satisfactionb) Defectsc) Reworkd) All of the abovee) None of the above* This question was asked in the both

the papers

11. Malcolm Baldrige award was named by a public law after Malcolm Baldrige who was the secretary of Defense

True/False

Objective-Paper-9

1) What is the maximum amount of time that you can take to resolve a complaint?

a) 3 minutesb) 4 minutesc) 5 minutes

2) The four general skills in Human resource Principles are Motivation. ______________________, _________________ and __________________

3) Your Image is how people _______________ you

a) Rateb) Perceivec) See

4) The three major skills in the HRP skill area are marketing through personal Image, __________________________ and ________________

5) The Management consultant who has suggested the 6 basic attributes of an executive image

a) James Malcolmb) James Baehlerc) John Mathew

6) Six attributes of an executive image are being Purposeful, Competent, _______________, _____________, ____________________ and _________________.

7) An executive looks at issues asa) Problemsb) Challengesc) Obstacles

8) An executive with analytical skill does not accept generalities.

True /False

9) Quality promotes turning problems intoa) Challengesb) Opportunities

10) Even if it is not a reasonable complaint take an action on that complaint.

True/False

11) In conflict resolution symptoms cannot be dealt with. Only _________ can be dealt.

a) Conflictb) Problemc) Complaint

12) Skill Conformity behavior can be used to change behavior using ____________.

a) Psychologyb) Group Dynamicsc) Management techniquesd) Supervisory skill.

13) Non conformity to expected group standard could be dealt with __________ attitude.

a) Managerialb) Supervisoryc) Friendly

Objective-Paper-10

QUIZ on KNOWLEDGE DOMAIN 1

1. The Two Definitions Of Quality Are: Quality Means Meeting Requirements Quality Means Fit for Use.

Of The Two Definitions of Quality, “Fit For Use” Is the Most Important Definition.

A) TrueB) False

2. Producer Views Quality is meeting --------------------------------------.

A) Whether the Product or Service Does What the Customer Needs

B) Product Has Zero DefectsC) Producer’s Requirements or SpecificationsD) Conformance to Requirements

3. The –producer gap--- is the difference between what is specified (the documented requirements and internal standards) vs. what is delivered (what is actually built)

CSQA MATERIAL 39

where as the ---customer gap-------- is the difference between what the producer actually delivered vs. what the customer wanted.

4. Joint Application Development (JAD) methodology & customer surveys does not really help to close the customer gap

1. True2. False

5. “Mc Donald’s effect” can be achieved by:1. Closing customer and producer gap, thereby

delivering the prodcut which customer “wants”

2. By closing the “customer gap” 3. By closing the “producer gap”

4. None of the above

6. Quality Control Is Defined As The Processes And Methods Used To Monitor Work And Observe Whether ---------------------.

A) Requirements Are Met.B) Product Quality Is AssuredC) Defects Have Been Prevented From Occurring

7. Quality Control focuses on -------------------------------------------.

A) InspectionsB) TestingC) Removal of DefectsD) All Of The AboveE) None Of The Above

8. Quality Control Is the Responsibility of the Organizational Unit Producing the Product.A) True

B) False

9. Quality Assurance Is A Function Responsible For --------------------------------.

A) Controlling QualityB) Managing QualityC) InspectionsD) Removal of Defects

10. Quality Assurance Is A Catalytic Function Which Should Encourage Quality Attitudes And Discipline On The Part Of Management And Workers.

A) TrueB) False

11. As a Quality Assurance professional, you will be doing

1.Reviews, Walk-throughs , and inspections2.Unit Testing3.Statistical Process Control

4.Identify the weak areas in a SDLC, take corrective action, so as to ensure it does not occur again

12. “Benchmarking” is a)A measure of the current position of your

project/productb)Measure of the present position of your

project/product compared to a previous statec)A measure of the present position of your

project/product compared against a future (estimated) state

d)A measure of your product compared to an existing industry standard.

13. Quality Control Is Designed Primarily To Detect And Correct Defects, While Quality Assurance Is Oriented Towards Preventing Defects From Occurring.

A) TrueB) False

14. Quality Control Should Be Performed By The Group Responsible For The ----------------.

A) Quality ManagementB) Development of the Product

15. The Quality Manager Will Find It Difficult To Effectively Implement The Qai Quality Improvement Process, Unless His Organisation Is Willing To Accept The Quality Principles As ---------------------------.

A) The Organization’s PolicyB) A Challenge C) The Organization’s Objectives D) A Management Philosophy

16. Acceptable Quality Level Is To Accept Some Level Of Defects As Normal And Acceptable, As Many Believe That Defect Free Information Technology Products Are Not Practical Or Economical.

A) TrueB) False

17. The Concept Of Zero Defects Does Not Work, Because ------------------------

A) It Is A Buzz WordB) Workers Are Treated As Machines and Their

Humanity Is IgnoredC) It Is Used As Another Term for Commanding and

Forcing Workers to Start A Campaign for Which They Have Very Little Enthusiasm

D) All Of The AboveE) None Of The Above

18. The control in quality control means defininga) Objectives of the job

CSQA MATERIAL 40

b) Developing and carrying out a plan to meet the objectives

c) Checking to determine if the anticipated results are achieved

d) All of the abovee) None of the above

19. The Word Management In Quality Assurance Describes Many Different Functions, Encompassing

A) Policy ManagementB) Human Resources Management, Safety ControlC) Component, Control, Management of Other

Resources and Daily Schedules.D) All Of The AboveE) None Of The Above

20. Given the following costs:Requirements analysis - $ 1000

Rework - $ 700Code review - $ 500

Review of User Documents - $ 600Continuing Edn. Programs. - $ 800

Design - $ 400

The cost of Quality isf. $1400g. $1900h. $2400i. $2600j. $4000

21. The Management Cycle, As Per The --------------------------, Comprises Of Plan, Do, Check And Act.

A) QAI’s Quality Improvement ModelB) ISO 9000C) SEI Model

22. The first thing required for Quality to happen is

v. Commitment from the Quality Assurance Manager

vi. Mature understanding by all the employeesvii. Commitment from Managementviii. Quality Policy

23. “The organization will foster an atmosphere of creativity”. Is it a …

m) Visionn) Missiono) Policyp) Goalq) Valuer) None of the above

24. According To Edward Deming, One Of The Quality Principles Is “ Create ----------------------------------------------- In The Company”, By Innovating New Approaches

And Putting Resources Into Research, Education And Maintenance.

A) Better AtmosphereB) Consistency of Purpose C) A Work Culture

25. According To Edward Deming, One Of The Quality Principles Is:“ Eliminate

A) Numerical GoalsB) SlogansC) Pictures & Posters.D) All Of The AboveE) None Of The Above

26. Edward Deming believed that the 14 quality principles should be used ________ to make quality happen:

a. one-after-the-otherb. as per the organization needsc. as per the customer needsd. concurrently

27. The “Juran Trilogy” is also known as _____________

28. The “Juran Trilogy” isa. Quality control, quality improvement, Quality

Deploymentb. Quality assurance, Quality Improvement,

Quality Deploymentc. Quality assurance, Quality improvement,

Quality Deploymentd. Quality planning, Quality Control, Quality

improvement

29. Which, of the four given below, is not one of Dr. Edward Deming’s 14 Quality Principles?

a) Give adequate trainingb) Have a number of numerical goals setc) Work as one team. (Sink differences)d) Senior Management must push all other

points constantly and consistently

30. Provide attributes for each of their definitions:

a) The extent to which a program can be expected to perform its intended function with required precision: reliability_____

b) The extent to which a program satisfies its specifications and fulfills the user’s mission and goals:__correctness____

c) The effort required for learning, operating, preparing input, and interpreting output of a program:__usability___

d) The amount of computing resources and code required by a program to perform a function:__efficiency__

e) The extent to which access to software or data by unauthorized persons can be controlled:__integrity__

CSQA MATERIAL 41

f) The effort required for locating and fixing an error in an operational program:_maintainibility

g) The effort required for testing a program to ensure it performs its intended function:_testability_

h) The effort required for modifying an operational program:__flexibility

i) The effort required for transferring a program from one hardware configuration and /or software system environment to another:__portability_____

j) The extent to which a program can be used in other application-related to packaging and scope of the functions that the program performs:__reusability

k) The effort required to couple one system with another:__interoperability

31. Quality is frequently associated with cost, meaning that high quality is synonymous with high cost.A. True B. False

32. Accomplishing quality requires “a thought revolution by management” was said by

a. Dr. Ishikawab. Dr. W. Edward Demingc. Dr. Joseph Jurand. Philip Crosby

33. Deming wheel isa) Act, Do, Check, Planb) Plan, Do, Check, Actc) Plan, Act, Check, Dod) Plan, Do, Act, Check

34. Quality is an attribute of ____________ or ______________, while productivity is an attribute of ________

a. Processb. Productc. Service

35. Preventive costs are a. Planning quality improvementb. Quality trainingc. Reviewsd. Testing

36. Cost of Quality (COQ) includesa) Preventive, appraisal & failure b) Preventive, detective & controlc) Process, control & preventive

37. Appraisal costs area. Quality auditsb. Preparation for reviewsc. Inspections

d. Installing a planning database

38. Failure Costs area. Installing a planning databaseb. Rerunsc. Overtimed. Rework after to IQA/EQA

39. The three COQ categories (Preventive, Appraisal & Failure) are sometimes called the cost of nonconformance

A. TrueB. False

40. Statements related to QC are:a. relates to a specific product or serviceb. management responsibility, frequently

performed by a staff functionc. identifies defects for the primary purpose of

correcting defectsd. sets up measurement programs to evaluate

processes

41. Statements related to QA are:a. sometimes called quality control over quality

control because it evaluates whether quality control is working

b. the responsibility of the workerc. verifies whether particular attributes exist, or

do not exist, in a specific product or serviced. helps establish processes

42. QA is a staff function A. True B. False

43. Defects are typically less expensive to correct in the production environment than in earlier stages. A. True B. False

44. A search for the best practices or competitive practices that will help define superior performance of a product, service, or support process is called asa. Performance Testingb. Statistical Process Controlc. Benchmarkingd. Quality Control

e. Baselining

45. ------------------ Is the set of activities that is performed to produce a product.

Objective-Paper-11

(Questions from CSQA conducted on 16-Mar-2002 at Fort Lauderdale, FL, USA)

Some Comments:

1. In this exam all questions are from CBOK.

CSQA MATERIAL 42

2. For us more questions came from CBOK on definitions, examples and theory

3. No descriptive question came on Testing chapter (Generally we will get more questions on this chapter)

4. For us no of questions given as follows in different papers:

a. Paper – 1 - 48 Questions (Time 45 Min)

b. Paper – 2 - 09 Questions (Time 75 Min)

c. Paper – 3 - 49 Questions (Time 45 Min)

d. Paper – 4 - 11 Questions (Time 75 Min)

5. Time was not at all sufficient, we had to really very very fast to complete the answers

6. No breaking of marks was provided in the descriptive paper for different questions

7. Only one answer for objective questions8. We need to write the exam with ‘#2’ pencil

only (you can use a mechanical pencil if examination instructor allows you to do that, for us he allowed to use the mechanical pencil)

9. Please practice writing with pencil10. Answer at least one set of descriptive

question paper on your own with full answers before going to the exam. This will really help you

11. Please use our model question papers for Guidance only and read them but don’t depend ONLY on them

12. Our Descriptive papers are really very good enough to get thoughts for the answers for different scenarios

13. Read read read read CBOK thoroughly and understand it

The following are some questions that we remember after coming from the exam. Sentence formation may not be same as in the exam. For descriptive questions we have given only the extract of the questions (not full question)

Objective Questions

1. 80-20 rule implies,iii. 20% of frequencies are due to

80% of the Causesiv. 80% of the frequencies are due

to 20% of the Causev. -----vi. -----

2. ‘Championing Quality’ is the job ofv. Senior Managementvi. Junior Managementvii. QA Manager

viii. None of the above

3. Given the following costs:Requirements analysis - $ 1000

Rework - $ 1000Code review - $ 1000

Testing - $1000Training - $ 1000

Design - $ 1000

The cost of Quality isk. $1000l. $2000m. $3000n. $4000o. $5000

4. The first stage in the software life cycle where test data is generated is

e. Planning stagef. Requirement Analysisg. Designh. Construction

5. Baselines measure the ______________________ change.

k) Situation prior tol) Expectation of benefits ofm) Effects ofn) Desirability ofo) None of the above

6. What type of control is a job accounting log?a) QAb) QCc) Reviewd) Data Collection

7. On a random basis application systems are audited after implementation to determine whether or not the system met standards. This is an example of

f) Detective controlg) Quality controlh) Quality Assurancei) Corrective controlj) None of the above

8. Total Quality Management involves ----------------------- in an organization.

F. Top ManagementG. Up to middle managementH. Only workersI. All employeesJ. Employees in Production Department

9. The expenditure for developing an s/w system will cost the $10,000. To find out the

CSQA MATERIAL 43

cost benefit analysis with money value today what you will do.

a) Pareto analysisb) Present value of moneyc) Flow chartd)

10. Toyota adopted a technique and which became a most famous one later:

A) Tools acquisition techniquesB) JIT techniqueC) Work bench TechniqueD)

11. Test types include

a) Unit, integression, system, independent, acceptance

b) c) d)

12. Six sigma quality, when expressed as defects per million parts represents:

g) 3.4 defects per 1000 partsh) 3.4 defects per 100000 partsi) 3.4 defects per 1000000 partsj) 3.4 defects per 10000000 parts

13. An example of deployment of a quality approach is

(f) The degree to which the approach embodies effective evaluation / improvement cycles

(g) The appropriate and effective application to all product and service characteristics

(h) The effectiveness of the use of tools, techniques and methods

(i) The contribution of outcomes and effects to quality improvement

(j) The significance of improvement to the company's business

14. Function Point is not a measure ofl) Effortm) Complexityn) Usabilityo) All of the abovep) Sizeq) None of the above

15. Normal variance in the operation of processes is due to

f) Assignable causesg) Random causesh) Common causesi) Uncommon causesj) None of the above


vi. Communication, written and oralvii. Measurementviii. Tools, techniques and

methodologiesix. Combination of any of the above

twox. None of the above

17. The purpose of Risk Management in a project is to

v. Eliminate Risksvi. Minimize Risksvii. Avoid risksviii. Anticipate the risks involved, analyze them

and plan for suitable action as and when the risk happens

18. You will change a security password,v. When you suspect it has been

leakedvi. When someone else comes to

know of itvii. On a regular and periodic basisviii. All the above

19. You can improve the Quality of a process byv. Making large improvements, in

a few areasvi. Making small improvements, in

many areasvii. Implementing tools, techniques

and methodologiesviii. Spreading awareness about

Quality

20. In Statistics, ‘Mean’, ‘Median’ and ‘Mode’ are measures of

v. Central Tendencyvi. Variancevii. Deviation (Standard Deviation)viii. Dispersion

21. Measure is a single attribute of quality (True/False)

22. Unit testing is associated witha. Regression testb. Black box testc. White box testd. Inspections23. Which language is considered as the

standard language for all web page applications?

a. JAVAb. COBOL

CSQA MATERIAL 44

c. XMLd. C++24. In web based systems these systems will be

customized to suit to different environments even though this is not in the requirements (True / False)

25. An organization took 3 years to reach from Level 1 to Level 3. It is very difficult to reach the Level 5 (True/False)

26. In Workbench model where Tools can be applied

a. At Plan & Dob. At Planc. At Dod. -----

27. What is ‘e’ is e-Commerce?a. Electricalb. Electronicc. Engineeringd. Economical

28. What is the Diagram shown below?

a. Histogramb. Pie Chartc. Bar Chartd. Check Sheet

Objective-Paper-12

(List of 165 questions)

1. Pareto chart is also known as 80 - 20 rule T/F

2. What does 80 - 20 rule mean?

3. Pareto chart is aimed at -

4. Pareto concept was developed by -

A) Taiichi ohnoB) Edward Deming C) Malcolm BaldrigeD) Joseph JuranE) Pareto ans

5. Joseph juran identified that magnitude of wealth was controlled by small percent of people. T/F

6. What is pareto concept?

7. What is the objective of pareto chart?

8. What are the steps involved in using pareto chart?

9. Pareto chart can be used by any area in information systems T/F

10.Analysis of the problem does not require more time as the problem area is identified. T/F

11.Documenting can be automated or done manually. T/F

12.Documenting has to be automated T/F

13.Documenting has to be done on continuous basis T/F

14. Elimination process is used in reducing problems T/F

15. Pareto chart analysis continues until the process becomes defect free. T/F

16.In pareto analysios causes are ranked by frequency. T/F

17.What are the intrepretations of 80 - 20 rule/pareto analysis?1.20% Of organisation's customers account for 80% of its revenue. 2.20% Of organisation's products produce 80% of profits. 3.80% of customers' complaints by volume are 20% of problems.

18.Use of pareto analysis is one of the most powerful quality tools. T/F

19.Steps followed in preparing a pareto analysis are –A)name the events that will be analysed. B)count the named incidences.C)rank the counts of frequency by a barchart.D)validate reasonableness of the pareto analysis.

20. Validating reasonableness of analysis means -Checking whether 20% of the defects account for 80% of the total frequency.

21. Very few individuals can differentiate between QC and QA T/F ?

CSQA MATERIAL 45

22. Most QA groups infact practice QC. T/F

23. Between QA & QC latter is most important. T/F

24. Define Quality

25. Quality is an attribute of a ______________. A product something ____________.

26. Differentiate between process and artistic endeavors.

27. Quality Assurance is an activity which verifies whether or not the product produced meets standards. T/F

28. QA is an activity which establishes and evaluates process which produce the products. T/F

29. If there is no process there is no role for QA. T/F

30. QA would determine

a. need for, acquire or help install system develop methodologies b. estimation process c. system maintenance processd. all of the above e. none of the above

31. Process once installed ____________ would measure them find weaknesses in the ____________ and then __________ those weaknesses and to _____________, ____________ process.

32. It is possible to have _____________ without QA.

33. Define QA and QC.

34. Group the following as QA or QC:

a. It relates to specific product or serviceb. It requires whether specific attributes are in or in, a specific product.c. It identifies defects for the primary purpose correcting defects.d. It is the responsibility of the worker e. It helps establish processes f. it sets up measurement programs to evaluate processes g. it identifies weaknesses in process and improves the

h. it is a management responsibility frequently performed by a staff functioni. ______ evaluates whether or not _______ is working the primary purpose of determining whether or not t is a weakness in the process j. it is concerned with specific product. k. it is concerned with all of the products that will be produced by a process l. it some times called __________ over _______ because it evaluates whether ___________ is workingm. __________ personnel should not ever perform ______ unless doing it to validate ___________is working.

35 - A Differentiating quality control from quality assurance

36. Quality Control is an activity which verifies whether or not the product produced meets standards (TRUE/FALSE)

37. Quality Assurance is an activity which establishes and evaluates the processes which produce the products ( T/F)

38. Quality Assurance would determine the need for A) Acquire or help install system development Methodologies.B) estimation processesC) system maintenance process D) All the above

39. Quality control relates to/concerned with a specific product or service (TRUE/FALSE)

40. Quality Assurance would measure the process to find weakness in the processed then correct those weakness to continually improve the process. (T/F)

41. Quality control verifies whether specific attribute(s) are in or not in a specific product or service.(T/F)

42. Quality Assurance evaluates whether or not quality control is working for the primary purpose of determining whether or not there is a weakness in the process (T/F)

43. Quality assurance is always called quality control over quality control because it evaluates whether quality control is working (T/F)

CSQA MATERIAL 46

44. Quality Assurance is concerned with all of the products that will ever be produced by a process. ( T/F)

45. Quality assurance personnel should not ever perform quality control unless doing ti to validate qualitycontrol is working. (T/F)

46. Define Quality Assurance:

47. Define Quality Control:

48. What does quality mean?

49 . Between quality control and quality assurance, quality control is the most important. T/F

50. Quality is an attribute of the product or a service. T/F

51. Quality is achieved through ________________

52. What is quality control?

53. What is quality assurance?

54. QA determines need to acquire or help install system development methodologies, estimation processes, system maintenance processes etc. T/F

55. It is possible to have QC without QA T/F

56. Differentiate between quality control and quality assurance.

* 1. Relates to specific product ³ Helps establish processes* Or service ³ Concerned with all * ³ Products.* 2. Verifies presence ofspecific ³ Sets up measurementprograms * Attributes in product/ ³ To evaluate processes. * Service ³ * ³ * 3. Identifies defects for ³ Identifies weaknesses in * Correcting them. ³ processes and improves them. * ³ Evaluates whether QC is* ³ working to determine * ³ weakness of product. * 4. Responsibility of worker ³ Responsibility of* ³ Management.

* ³ * ³ QA is called quality control * ³ over quality control.* ³ Validates quality control. * 57. Define quality assurance?

58.Both QA and QC are required to make quality happen T/F

59. Define internal auditing:

60. Quality assurance is that activity within information systems charged with implementing the quality policy through developing and improving processes. (T/F)

61. Both internal auditing and quality assurance are professions. (T/F)

62. Internal auditors must have knowledge of the Standards for the Professional Practice of internal auditing and are required to comply with those standards in the performance of their work. (T/F)

63. Internal auditors normally coordinate their activities and work in conjunction with the organizations' firm of external auditors (T/F)

64. What is auditing?

65. Define internal auditing?

66.Internal auditing is -

A) An independent appraisal activity within organization. B) Reviews operations.C) service to management.

67. Define quality assurance?

A) activity within information system. B) implementing quality policy.C) through developing and improving process. D) leadership position.E) emphasizes strong interpersonal activities.

68. Both internal auditing & quality assurance are professions T/F Ans: T

69. Criteria of profession - * a) code of ethics* b) statement of responsibilities * c) program of continuing education

CSQA MATERIAL 47

* d) common body of knowledge* e) certification program * 70. Difference between auditing and QA lies in statement of responsibilities and CBOK T/F 71. Internal auditor involves in the developing of standards. T/F 72. Internal auditor evaluates QA principles of the company. T/F ANS73. Internal auditor evaluates interaction of all company groups to meeting objectives. T/F 74.Types of auditing are -

Financial auditing operational auditing Program auditing

75.Main role of QA is to identify and report problems and QA should have a positive role. T/F 76.Role of QA is to find and implement solutions for problems and has a positive role. T/F 77.Responsibility of internal auditors are -78.Skills of internal auditors -

a) Knowledge of standards for their practice and to comply with those standards.

b) Review means of safeguarding assets and verify existenceof assets.

c) Verify compliance of corporate policies, plans, procedures, and applicable laws and regulations.

d) Co-ordinate and work in conjunction with external auditors.

e) Communicate directly with senior corporate officers and Board of Directors.

79.Activities of QA -

1.Develop information system policies, procedures andstandards. 2.Acquire and implement tools and methodologies. 3.Market/create awareness programs/concepts. 4.Measure quality. 5.Defect analysis.

6.Statistical process control.

80. Quality means meeting requirements, meeting customer needs and a defect free product (a) Customers view point (b) Producers view point(c) a and b

81. Services are a form of product T/F 82. Quality is achieved through process T/F 83. Artists create products which involves process T/F 84.Activity which establishes and evaluates the process which produce the product a)QA b)QC c)a and b

82.QA would determine the need for 1. Acquire or help install system development methodologies 2. Estimation Process 3. System maintenance process a) 1 & 2 b) 1 &3 c)123

83.It is possible to have quality assurance without quality control

84.Quality control relates specific product or service T/F

85.QA is called QC over QC T/F

86. Judgement is an audit function T ?f

87. AQL means - 1. Audit quality level2. Audit quantity level 3. Accepted quality level 18. Management must support zero defects T/F

88. Deficiencies of AQL are -1. Undermines the concept of quality2. Does not aim at eradicating the cause of defectsFrom the processes.3. 1 & 24. None of the above.

89. Non conformance must be detected as early as possiblemeasured. T/F

90. High defect prone products and processes are identified testing the product after all processes are over. T/ F

91. 80% Of all defects are attributable to incorrect ineffective processes. T/

CSQA MATERIAL 48

92. _____________ is responsible for processes and must accept the responsibility for nonconformance at least to 80% attributable to the processes.

1. QA department2. QC department3. Information technology management

93. The concept that is an integral part of information technology function is -

1. Meeting the requirements 2. Producing a quality product3. Customer's view of quality is the correct view quality.

94. Probability of being successful is extremely high, customer's problems are taken as company's problems.T/F

95. Quality work can be rewarded. T/F

96. The topics of standards and nonconformance should discussed in every meeting to improve quality. T/F

97. Quality is a ______________ Responsibility. 1. Staff2. Line 3. Both

98. Everyone should be involved in quality improvement programs. T/F99. Types of measurement of performance are - 1.strategic, statical, operational2.Strategic, tactical, operational

100. Match:1. Strategic - a. Operational management2. Tactical - b. Executive management3. Operational - c. Middle management 16. Quality assurance is a ____________ function. (line/staff)

101. Quality Assurance Dept should not have independent reporting line to senior management and they should report to middle management for better performance (T/F).

102. Generally the strength of QA dept should be ______________ percent of size of organization.

a) 1 to 2 b) 3 to 6 c) 10 to 20 d) 70 to 80

103.. Evaluations of planning are based upon the thoroughness and effectiveness of processes including the information used. (T/F)

104. Evaluations for strategic quality planning do not depend upon

a. How planning activities are organized b. Whether or not the company has a planning department or officer c. a & b

105. Quality assurance of products and services evaluations take into account consistency of execution of quality operations that incorporate a sound prevention basis accompanied by continuous quality improvement activities.(T/F)

106. Consistency of execution is taken to mean the existence of defined and

a suitably recorded processes with clear delineation of responsibilities b consistently executing operationsc other factors

107. Evaluations for quality assurance of products and services depend upon

a. How responsibilities are distributed or organized or b. Whether or not the company has a quality organization or officerc. None of the above

108. Quality results category examines the company's quality improvement and quality levels by themselves and in relation to those of competitors. (T/F)

109. The number and types of measures for quality results depend upon factors such as

a the company's size b types of products and services c competitive environmentd all the above

110. Quality results evaluations consider whether or not the measures are sufficient to support overall improvement and to

CSQA MATERIAL 49

establish clear quality levels and comparisons. (T/F)

111. Methods used to determine whether or not the process is under control and is helpful in identifying root cause of process problems which are causing defects:-A) Prioritisation matrix B) statistical process control C) pareto chartD) control charts

112. The method by which product correct is determined and action is initiated when non-conformance is detected is: A) Quality assurance B) Quality control C) AuditingD) None of the above

113. The order in which measurement types support an organization as TQM concept is

A) Tactical, strategic, work personnel B) work personnel, strategic, tactical C) strategic, tactical, work personnel D) None of the above

114. On a random basis, sample tests are done by QA person to determine whether or not the system met standards. This activity can be classified as A) Quality control B) Quality assurance C) Judgemental sampling

115. Which is not a good Q. A practice

A) Inspection by leaderB) Peer to Peer Review

116. The causes of frequency is arranged in pareto chart by A) ascending order B) decending order C) same order

117. Strategic quality plan should be part of A) Quality PlanC) Quality charter D) Overall Business Plan

118. As a Quality Assurance professional, which of the following skills do you feel is the most important for your professionA) Communication, written and oralB) MeasurementC) Tools, techniques and methodologies

D) Combination of any of the above twoE) None of the above

119.Your manager asks you to come up with a standard. The order in which you will accomplish it isA) Standard, Process and then, PolicyB) Policy, Standard and then, ProcessC) Process, Standard and then, PolicyD) Policy, Process and then, Standard

120. You are asked to implement a Standard as the Quality Manager. (i.e. You are made responsible to ensure those standards are followed by the team). Then which of the following will you do,A) Show a circular from the Top Management, saying that the Standard has to be followed.B) Linking the following of standards to the individuals’ performance appraisal.C) Involve your people (the people who will be using the standard) in the development of the standard.D) Show them the standard and ask them to follow it

121 You are a Quality Assurance professional. You have been asked to address a problem, where the customer is reporting a lot of bugs. You will A) Initiate more Reviews, Walk-through and InspectionsB) Attach the number of bugs reported on a product to the concerned developers performance appraisalC) Recommend that more time be spent on system testingD) Do a root cause analysis of the bugs and try to prevent them from occurring again

122.As a Quality Assurance professional, you will be doingA) Reviews, Walk-throughs , and inspectionsB) Unit TestingC) Statistical Process ControlD) Identify the weak areas in a SDLC, take corrective action, so as to ensure it does not occur again

123. Quality Analysts are involved withA) Defect DetectionB) CorrectionC) Defect PreventionD) ProtectionE) None of the aboveF) Ensuring that all the processes are followed, by conducting periodic checks

CSQA MATERIAL 50

124. A ‘Run Chart’ can be used to identify the cause of defects. A) TRUEB) FALSE

125. To complete your tasks/job(work-product), when you are going through a document and adopting the steps detailed in it, in a sequential manner, you are following aA) WorkbenchB) FlowchartC) ProcessD) Procedure

126. Quality assurance is a function responsible for --------------------------------.A) Controlling qualityB) Managing qualityC) InspectionsD) Removal of defects

127. Quality assurance is a catalytic function which should encourage quality attitudes and discipline on the part of management and workers..A) trueB) false

128. The word management in quality assurance describes many different functions, encompassing A) Policy managementB) Human resources management, safety controlC) Component control and management of other resources and daily schedules.D) All of the aboveE) None of the above

129. In statistical process control, statistics are used for determining whether the process is within acceptable variance from standards.A) TrueB) False

130. Statistical process control help to identify the ------------------------- of process problems which are causing defects. A) Root causeB) NatureC) Person/persons involvedD) All of the abE) None of the above

131.Statistical methods are used to differentiate random variation from ---------------.A) StandardsB) assignable variationC) Control limitsD) Specification limits

132. Random causes of process problems can be ---------------------- eliminated.A) SometimesB) NeverC) RarelyD) Always

133. Statistical methods are used to ---------------------------- and ------------------------- problems incurred as a result of operating processes.A) Identify, solveB) Accumulate, analyseC) Measure, probe intoD) Find, project134. Pareto chart provides corrective actions for high frequency causes of problems.A) trueB) false

135.Pareto concept is merely an ---------------------------- of the ------------------------ of a problem by type of cause.A) Effective method, analysisB) Accumulation, resultant effectC) organized ranking,causes

136. The steps involved in developing a pareto chart are:A) identify problem areaB) identify and nam,e causes of the problemC) document the occurrence of the causes of the problemD) rank the causes by frequency, using pareto chartE) all of the aboveF) none of the above

137. The Quality manager will find it difficult to effectiviely implement the QAI Quality Improvement Process, unless his organisation is willing to accept the Quality principles as aA) the organisation’s policyB) a challengeC) the corporate visionD) the organisation’s goalE) a management philosophyF) all of the above

CSQA MATERIAL 51

138. Pareto chart provides corrective action for high-frequency causes of problemsA) TrueB) False

139. The step-by-step method to ensure that standards are met is a A) ProcedureB) ChecklistC) ProcessD) Checksheet

140 An activity that verifies compliance with policies and procedures and ensures that resources are conserved isA) an inspectionB) an auditC) a reviewD) an assessment

141. Which is rated the number one skill required for the quality assurance analyst?A) ReadingB) OralC) WritingD) Arithmetic

142. Quality Assurance Manager is responsible for Quality Assurance activityA) TrueB) False

143. Quality assurance isA) A management responsibilityB) Worker's responsibility

144. The five generally accepted criteria namely code of ethics, statement of responsibilities, Program of continuing education, Common body of knowledge and Certification program are recognized for

A) A ProfessionB) An internal auditC) Quality assuranceD) All of the aboveE) None of the above

145. The difference between Internal auditing and Quality Assurance center heavily aroundA) Statement of responsibilitiesB) Common body of knowledgeC) Code of ethicsD) A and BE) A and CF) A, B and C

146. Internal auditing can get involved in

A) Developing proceduresB) StandardsC) A and BD) Evaluating the interaction of group companies

147. Skills to be possessed by internal auditor but need not by a quality analyst are

A) Knowledge of standards for the professional practice of internal auditingB) To perform statistical process controlC) To acquire and implement tools

148. QAI believes that the main role of auditing is to

A) Find and implement solutions for the problemsB) measure qualityC) market the awareness of quality conceptsD) identify and report problems


A) Communication, written and oralB) Measurement C) Tools, techniques and methodologiesD) Combination of any of the above twoE) None of the above 150. Your manager asks you to come up with a standard. The order in which you will accomplish it isA) Standard, Process and then, PolicyB) Policy, Standard and then, ProcessC) Process, Standard and then, PolicyD) Policy, Process and then, Standard

151. According to Dr. Ishikawa, the term ‘Strive for Zero Defects’ helps the staff to achieve it.A) TRUEB) FALSE

152. You are a Quality Assurance professional. You have been asked to address a problem, where the customer is reporting a lot of bugs. You will A) Initiate more Reviews, Walk-through and InspectionsB) Attach the number of bugs reported on a product to the concerned developers performance appraisalC) Recommend that more time be spent on system testingD) Do a root cause analysis of the bugs and try to prevent them from occurring again

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153. An example of deployment of a quality approach is:A) The degree to which the approach embodies effective evaluation cyclesB) The effectiveness of the use of tools, techniques, and methodsC) The contribution of outcomes and effects to quality improvementD) The significance of improvement to the company’s business

154. The concept of continuous improvement as applied to quality meansA) Employees will continue to get betterB) Processes will be improved through a few large improvementsC) Improved technology will be added to the process, such as acquiring CASE toolsD) The functionality of the products will be enhanced

155. Question on definition of 'Quality Policy'

156. Most useful skill of a QAA) Oral, and written communication

157. What are the 7 quality tools?

158. Aim given to control charts is:

159. Who initiates change in IT process/ methodology:A) QA ManagerB) IT Manager

160. QA does not have:A) Code of ethicsB) CBOKC) Statement of responsibilitiesD) Wrong option

161. Cause-and-Effect diagram is - definition.162. Definition of Pareto concept.

163. Post-implementation review is:A) AuditB) ProcessC) Quality assuranceD) Quality Control

164. Drawing a sample to make conclusions about the quality of a program - tech. used:A) Statistical SamplingB) Judgmental sampling

1. Histogram2. Scatter diagram3. Stratification

4. Check sheet5. Run Chart6. Ishikawa Diagram

165. Pareto Analysis

A) A tool to classify possible cause of the problemB) Method to seek out most importance cause of the problemC) A form to gather and record data in an organized mannerD) A technique used to divide data into homogenous groupsE) Plot showing relationship between 2 variablesF) A bar graph to display the frequency of occurrences of the measure dataG) Statistical technique to monitor the stability of the process

1. Producer’s view of quality is C. meeting requirements

2. Requirements must be __________ in order to be measured. A. Defined

3. The perspective of the organization that delivers the products and services to the customer. C. Provider view

4. The difference between what is specified Vs what is delivered is A. Producer gap

5. Closing the gap is the responsibility of the B. Quality function

6. One can close the gap by doing A. Joint Application Development B. Customer Surveys C. User involvement

7. The amount of computing resources and code required by a program to perform a function : C. Efficiency

8. The effort required for testing a program to ensure it performs its intended function : A. Testability

9. The effort required to couple one system to another : D. Interoperability

10. AQL is C. Acceptable quality level

CSQA MATERIAL 53

11. High quality is synonymous with high cost. B. False

12. Standards will inhibit creativity False

13. What are the two contributors to poor quality? A. Lack of Involvement by Mgmt B. Lack of Knowledge about Quality

14. It is very easy to achieve quality. B. False

15. PDCA cycle is also called ____________. A. Deming's Wheel & B. Management Cycle

16. PDCA cycle was developed by A. Dr.Shewart

17. Repeatedly going around the PDCA cycle can improve the quality of the work and work methods, and obtain the desired results. A. True

18. Quality is an attribute of A. Product & B. Service

19. Quality improvement should be used to drive productivity. A. True

20. ____________ is the money spent beyond what it would cost to build a product right the first time. A. COQ

21. Money required to prevent errors and to do the job right the first time is B. Prevention Costs

22. What is the cost of quality? To conduct quality audits (in $) - 1000 Phase reviews(in $) - 500 Training (in $) - 5000 Inspections( in $) - 1500 Coding (in $) - 10000 Design - 5000 C. $8000

23. The management should take these actions in order to make quality happen: A. Define quality B. Control Quality C. Audit quality D. Assure quality

*F. A,B,D

24. The comparison of one’ organization or one part of an organization’s process for performing a work tasks to another organization’s process for the purpose of finding the best practices or competitive practices is called as Bench Marking

25. Six sigma means D. 3.4 defects per 1000,000 lines of code

26. TQM is the process of uncontrolled change. B. False

27. TQM approach to quality is A. Quality is everybody’s responsibility

28. _________ is a catalyst in making quality happen. B. Quality function

29. Quality function is a staff function. A. True

30. Quality function can dictate quality for the organization. B. False

31. The end objective of the quality process must be C. Customer satisfaction

32. Failure costs are all costs associated with defective products. A. True

33. A major premise of a quality management environment is an emphasis on continuous improvement . A. True

34. The extent to which a program satisfies its specifications and fulfills the user’s mission and goals is __________. A. Correctness

35. Most QA groups practice QC A. True

36. Both _________ and ________ are used to make quality happen. A. IT QA , IT QC B. IT Mgmt, IT QC *C. IT QA, IT Mgmt

37. _________ is an attribute of a product. A. Quality

CSQA MATERIAL 54

38. Services contain attributes. A. True

39. Quality is achieved through processes. A. True

40. QC uses inspection and testing to focus on the detection and correction of defects. A. True

41. QA determines the need for,acquire or help install system development methodologies, estimation processes, sytem maintenance processes. A. True

42. It is not possible to have QC without QA . B. False

43. QC relates to a specific product or service. A. True

44. QA establish processes. A. True

45. QA personnel should perform quality control activities. B. False

46. QA is QC over QC. A. True

47. Demings principles are used __________ to make quality happen B. Concurrently

48. Acceptance of defective systems and poor workmanship as a way of life is one of the most effective roadblocks to better quality and productivity. A. True

49. Big Q has a limited scope and impact. B. False

50. Project leaders must have less time to help people on the job. B. False

51. Numerical goals often have a postive impact. B. False

52. Define the ingredients of the COQ and explian its use as a management tool – stated by C. Crosby

53. One of the most difficult problems employees face is their inability to communicate problems to management. A. True 54. Juran’s trilogy consists of A. Quality planning,quality control and quality improvement

55. Juran’s triology is also called as ___________. A. Quality Trilogy

56. Big Q prevents problems. A. True

57. ECR should be set up on the basis that the worker need only recognise the problem. A. True

58. Consistency of attitude and purpose is the essential personal chracteristic of one who evaluates another’s work. A. True

59. Philip Crosby stated _____ steps for an organisation to followin building an effective quality program. A. 10

60. Manager’s must learn the statistical control of quality. A. True

61. QC should be the responsibility of ___________. A. Workers 62. The inspection of a source code A. Quality Control

63. The installation of sytsem development methodology is C. Walkthroughs 64. Installing a planning database is ___________ cost. A. Prevention Cost

65. The customer’s view of quality has these characteristics: A. Receiving the right product for their use & B. Being satisfied that their needs have been met & C. Meeting their expectations

66. _______________ is the perspective of the organization that provides either the producer and/or the provider with products and services needed to meet the requirements of the customer. C. Supplier’s view

CSQA MATERIAL 55

67. Producer is the customer for the supplier. A. True

68. Closing the producer’s gap enables the IT function to provide its customer’s consistency in what it can produce. This has been referred as C. McDonald’s effect

69. __________ needs to develop quantitative, measurable standards. B. quality function

70. ____________ is the effort required for locating and fixing an error in an operational program. D. Maintainability

71. __________ is the effort required to couple one system with another B. Interoperability

72. _________ is the extent to which a program satisfies its specifications and fulfills the user’s mission and goals A. Reliability B. Ease of use C. Usability *D. None of the above

73. To quality for happen, there must be ___________ A. well defined standards and procedures & B. management commitment & C. knowledge about quality among employees

74. Failure to initiate a program to “ manage defects “ is due to A. Lack of involvement by management

75. Errors are 100 times more expensive to correct in the maintenance phase on large projects than in the requirements phase. A. True

76. A major premise of a quality management environment is ________ B. continuous improvement

77. Clearly describing the goals and objective will occur at this stage. A. PLAN

78. _________ is the money spent beyond what it would cost to build a product right the first time. A. COQ

79. Find the COQ for the foll. Training - $ 1000 Inspection - $ 2900 System test- $3000 Coding - $4500 C. 6900

80. The cost of adding unidentified requirements during system or acceptance testing is much more costly than identifying those requirements during the requirements- gathering phase. A. True

81. Quality is a destination, not a journey. B. False

82. Quality should be built in, not to be tested. A. True

83. A practice is a specific implementation of a work process. A. True

84. Best Practices are documented strategies and tactics employed by highly admired companies. A. True

85. When a project is considered to implement six sigma, the project should have a wide scope. B. False

86. The timing, sequence, method of TQM implementation and integration will vary from one organization and another. A. True

87. Most Quality groups, in fact practice quality assurance. B. False

88. Quality is an attribute of a product. A. True

89. QC should be responsibility C. organizational unit producing the product

90. One of the impediments to QC is :IT is often considered an art. A. True

91. QC establish processes. B. False

92. QA evaluates whether or not quality control is working for the primary purpose of

CSQA MATERIAL 56

determining whether or not there is a weakness in the process. A. True

93. QC is sometimes called QC over QA. B. False

94. QA personnel should not ever perform QC unless doing it to validate QC is working. A. True

95. All 14 Deming’s Principles should be used ________ to make quality happen A. Concurrently

96. Quality should be the cornerstone of the corporation. A. True

97. Acceptance of defective systems and poor workmanship as a way of life is one of the most effective roadblocks to better quality and productivity. A. True

98. Managers need not learn the statistical control of quality. B. False

99. You should not reduce the number of vendors as per Deming’s principles. B. False

100. You can rely on judgement to find the sources of trouble. B. False

101. Zero defect is an example of numerical slogan. A. True

102. Every function must participate in the quality improvement effort – stated by B. Crosby

103. The supervisor must be given primary consideration when laying out the program. A. True

104. Goals should be specific and measurable. A. True

105. One of the most difficult problems employees face is their inability to communicate problems to management. A. True

106. Consistency of ______ and ______ is the essential personal characteristic of one who evaluates another’s work. A. Thought, action B. Attitude, action *C. Attitude, purpose D. Attitude, thought

107. The purpose of this phase is to create a process that enables goals to be met. A. Quality planning

108. In order to achieve control, processes must have numerical measures and adjustment capabilities – stated by B. Juran

109. Management should strive to give the process users the capability of making the necessary adjustments to control the process. A. True

110. Quality control will focus on the process.

C. False

1. The Quality function can reduce the cost of systems development, operation and maintenance and improve customer satisfaction by B. promoting effective quality practices

2. The four projects variables are D. Quality, Scope, Schedule, Resources

3. The ultimate responsibility for Quality rests with C. Senior Management

4. Reduced quality occurs as A. Less testing & B. Less Documentation & C. Fewer Controls

5. Because everyone has some quality responsibility, a staff function for quality is unnecessary.

C. False

6. The Challenges of Implementing a Quality Function are A. Organization not ready *B. Poor Salesmanship C. Both A & B D. None of the above

7. For Getting ready to implement a Quality Function an organization should limit the number of internal improvement projects to be done at once.

CSQA MATERIAL 57

A. True

8. Once into operation, generally Quality function will take ---------- to get stabilized. A. Two weeks B. four weeks C. six months *D. months and years

9. It is essential for the salesperson A. to speak the language of the listener B. always to follow the M AFIA rule C. to present realistic picture D. a, b ,c E. a & b F. b & c *G. a & c H. none of the above

10. According to MAFIA rule A. Proponents of Quality Function should make all the decisions. B. Management group should handle the administrative details. C. Management should value their time. D. A & B only E. B & C only. F. A & C only *G. None of the above

11. --------------- determines the responsibilities and activities of the quality function. A. Quality Policy B. Quality Plan *C. Charter D. Job Descriptions

12. ------------ should state about the part of responsibility of IT group members to perform quality work. A. Quality Policy B. Quality Plan C. Charter *D. Job Descriptions

13. __________ is the management’s authorization to make quality happen A. Setting Quality Goals B. Setting Quality Objectives *C. Charter of Quality function D. Implementing a Quality model

14. It is desirable approach to appoint a quality manager and give him full responsibilities of developing Quality charter and Quality Plan. A. True *B. False

15. Quality Charter is necessary to A. Limit the scope of the Quality function to a group of achievable task B. Notify the affected parties of the responsibility and authority of the quality group C. Determine where to put the function in the organization D. Determine the caliber of people needed to fulfill the quality responsibilities and ensure there are sufficient resources to perform them. *E. All of the above

16. _______________ is not the part of quality charter A. Scope & objective *B. Goals C. Authority D. Ongoing Quality Programs E. Responsibilities

17. When QF matures the review and Inspection should be done by C. Developer of the products

18. Which is not part of ongoing quality programs A. Building and analyzing defect databases B. Summarizing and analyzing quantitative data C. Assisting in development of work processes D. Training IT staff in quality principles, practices, processes E. All of the above *F. None of the above

19. It is more desirable that QA should have responsibilities of Auditing for process deployment and compliance. A. True *B. False

20. Inspection process is designed to A. assist the worker in improving quality

21. The most important skill needed by a QA person is A. Understanding how systems are designed and constructed B. Understanding how to solve a business problem independently C. Able to communicate through letters and reports with management, users and system analyst *D. Able to communicate orally with management, users and system analyst

22. Most commonly used statistical tool is

CSQA MATERIAL 58

A. Checklist

23. Obtaining and sustaining support for Quality is an ______________ activity. A. Difficult B. Easy *C. Ongoing D. Online

24. One way of Building Support to Quality is Rewarding Quality work by recognizing the people who follow processes and produce defect-free products. This is related to the principles of A. Deming *B. Crosby C. Juran D. Ishikawa

25. One way of Building support to Quality is Estimating COQ. Defining the ingredient of the COQ and explaining its use as a Management tool is the principle of A. Deming B. Crosby *C. Juran D. Ishikawa

26. One of the main impediments to quality in many organizations is A. not issuing quality news letter regularly B. not meeting on quality regularly *C. lack of quality vocabulary D. not establishing ongoing quality improvement program

27. A quality improvement program is designed to A. reduce the defect rate in the process B. reduce the defect rate in the product *C. all of the above

28. Regarding Quality improvement program which is not true A. Management must recognize the problem and initiate a quality improvement program to address the problem B. Final solution Owners should also be the participants of QIP C. Users should also be the participants of QIP D. Managers and QIP participants should investigate the cause of all defects in the product/process under investigation and attempt to eradicate that cause. E. All of the above *F. None of the above

29. The quality manager should view every member of the IT organization as a member of quality staff. A. True

30. Is it necessary for QA analyst to understand the technology that they support? A. Yes

31. The starter tool box for a QA analyst contains A. 7 tools

33. In this phase Quality councils are normally formed A. Initial Phase *B. Intermediate Phase C. Final Phase

34. In this phase QA analyst also acts as quality consultant A. Initial Phase *B. Intermediate Phase

35. In this phase customer may be involved in acceptance testing and requirement review. A. Initial Phase *B. Intermediate Phase

36. In this phase role of Quality consultant is initiated by the organizations auditing function. A. Initial Phase

37. In this phase the primary role of QA analyst is to perform quality consulting to management and employees. A. Initial Phase B. Intermediate Phase *C. Final Phase

38. The two major drivers that change the role of the QA analyst are: A. Management philosophy and personal belief system of the QA analyst *B. Management philosophy and personal belief system of the managers C. Management principles and personal belief system of the managers D. Management principles and personal belief system of the QA analyst

39. According to ________, that a leader of statistical methodology is needed to drive the quality management process. A. Dr.Deming

CSQA MATERIAL 59

40. A backup is needed for a competent, trained staff capable of performing quality work when building and maintaining systems. A. True

42. While redefining the problem process, which is not the criteria for the team to review and evaluate the process A. Criticality of process B. How current the process is C. Usability of the process *D. Reliability of the process

43. IT Strategic business plan should include a Mission,_____. A. Which States about the commitment of the organization *B. Giving a detailed description of what business IT is in C. That Can be used as guiding principle to conduct business D. Which states about the results to be achieved

44. IT quality policy should have reference to IT quality plan. B. False

45. The major reason for the failure of quality initiatives is ______. A. Not introducing quality principles through generalized education B. Not introducing quality principles through departmental wide awareness C. Not introducing quality principles through Motivation sessions *D. Lack of Action

46. Building a quality management environment is objective of long term actions. A. True

47. Supporting the implementation of the IT function quality policy is objective of short term actions. B. False

48. Assisting management and staff in closing the two quality gaps is objective of long term actions. A. True

49. Redefine a problem process is a long term action. A. True *B. False

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Objective Questions

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