Subject Conclave of Social Security Officers 2010

Venue Vighyan Bhawan

Date 18.12.2010

OBJECTIVE OF THE CONCLAVE:

a) To familiarize the Field Officers with the recent amendments in the ESI Act and

about on-going IT Roll out.

b) To discuss the role of Social Security Officers in the changed scenario of change

In desiqnation.

c) To develop leadership quality for innovation under the theme "PARIVARTHAN"

with motivational speech by Shri Shiv Khera.

PARTICIPANTS:

(i) Social Security Officers/Branch Managers/Branch Superintendents handling

Revenue & Benefit Branches in RO & SRO

(11) Members of ESIC (Employers & Employees Representatives)

(iii) Representatives from Ministry of Labour

(iv) Representatives from Organizations like SCOPE/Officers up to JO level of

NCR/Officers handling proposed Revenue Manuals

(v) Representatives from PresslTelevision Media

.A. total of 1286 Delegates participated.

PRE-INAUGURAL SESSION

1. Presentation by Shri R.C.Sharma, Director (P&D) was made on latest

amendments in ESI Act, recent initiatives of ESIC.

2. Presentation by Shri S.K.Garg, Additional Commissioner (Systems) on IT Roll

out was made.

INAUGURAL FUNCTION:

The inauguration was made by Hon'ble Labour Minister Shri Mallikarjun Kharge. Other

dignitaries present were- Shri Prabhat C.Chaturvedi, Secretary, Labour & Employment,

Or C.S.Kedar, Director General, ESIC.

TEHCNICAL SESSION:

The Technical Session was held under the Chairmanship of Director General

who also moderated on the Topic "Change in Designation of SSOs means change in

Expectations, change in Perception, Change in Attitude" vis a vis Stakeholders with

Speakers-Employees & Employers Representatives

MOTIVATIONAL LECTURE BY SHRI SHIV KHERA:

Shri Shiv Khera in his motivation speech brought out importance of human

;esources and projected positive attitude to achieve what in his lanquaqe "Winners

dor't do different things. They do things differently". He stressed the importance of skill

and particularly the importance of will power and being an effective leader and towards

delivery of services. He also stressed the yeoman services rendered by ESIC for the

working population of the country.

During the open session, queries from participants were discussed and as

decidec the clarification is appended as under-

Some of the clarification pertaining to Benefit/Administration Branch will be put

on Website separately by the respective Branches.

-----(ARUN KUMAR)

DIRECTOR (REVENUE)

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QUESTION AND REPLIES ON THE QUERIES RAISED BY THEDELEGATES OF SSO CONCLAVE 2010

Question Reply

1. Refer to Hqrs.Instruction No. P-12/11/11/83/2005-Rev.I! Dated25/10/2007 on Jobwork. It amply clarifiesthe position

: S.No.: Name of the Ii Br.Mgr.jSSO and!

~n1.----lMr. JivR:a~~~~a SS~ (1) There are different views oni SRO Peenya omitted wages by different BranchI Officers. Our rules & regulation are

such that every Branch Officerinterprets it in different ways.

(a) Maintenance Charges(i) A rod is taken out for welding

without gate pass:- Someone saysit is not wages (even throughwelding is done under thesupervision of the employerrepresentative)Price booked Rs. 100/-

(ii) Now, same thing taken out forwelding with gate pass andamount booked is Rs. 1,00,000There should be clarity onprocedure and clear cutinterpretation with a lot ofexamples. Sometimes,SSO/Vigilance/Test inspectionofficer who conducts RI/LV havedifferent interpretation.

(2) Test Inspection or vigilanceInspection may be done within 30days of submitting report so thatSSO can recall the things thatwhy:-

(a) he/she interpreted as wages or notwages

(b) employees or not a employee etc.

2. The policy is underreview. Necessaryaction will be taken onthe suggestion

Mr. Jiv Nath Jha SSOSRO Peenya,Bangalore

We receive a lot of complaints on theservice provided by Dispensary &Hospital. As SSO we don't have anycontrol over Dispensary & Hospital. Wejust assure them that it will nothappen next time, but we can't ensurethat it does not happen again

The matter may be takenup with SSMC/MS withendorsement to BenefitBranch

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Sasidharan. K Inspection to be made timely. Major SSOs are at liberty to fixand for that matter all employers may date in consultation withbe given an option to select their date employer.of inspection/preferred week out of 3possible options, and when decidedthat date/week that should continue in

! coming years also unless ESIC agreesi for their request for change.

i AdvantaaesThe employer can be ready with theirrecord. Request for postponement willbe rare General Ledger with final A/cetc. can be made available at the dateof inspection. In case the SSO is not ina position on that day/week, substitutearrangement to be made immediatelyto ensure Corporation does notpostpone such inspection. I

1. Yes Contribution ispayble.

The current designationhas been notified after dueconsideration and is to be

____________________-+ ~a=c~ce=~p~lt~ed~&~i~m~lp~Ile=m~e=n~t~ed=.~Shri Rajiv NandanRaySSOVishakhapatnam

(2) If employer has complied fully intl» regular employees Corporationshould provide medical care andother facilities to those employeeswho got work with employercasually viz. sweeper, electrician,masons, carpenters, and othersuch employees if they haveInsurance number allotted.--..-.------------------!------------------------------f--------------------------j

Housing loan subsidy Allowance:-An employer paid interest part ofhousing loan under head Housing loansubsidy allowance under agreement totheir employee with the monthly salary.

1) Is the contribution payble on theamount paid under the saidhead.

6.

Shri CH. NageshwarRao

Shri Alok Gupta

1. While conducting theInspection, SSO areexpected to check 1 monthvoucher & after goingthrough the voucher SSOshould form an opinionabout different heads ofaccount which mayincludes wages.2. Benefits are provided tothose employees who areunder insurableemployment andcontributory conditions inrespect of each employeemust be fulfilled for gettingthe Benefit under the Act.

The change Designation would havebeen Enforcement officer instead ofSSO.

Please change the manner aninspection should be conducted.(1) Restrict the heads to be verified in

account books.

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Shri A.P. Gara Br. (1)Mgr Mouama (Bihar)

IM. Karunanithi JDRO Karnataka,

Shri S. RavichandranSSO

(1) Section 2(12) of the Act has beenamended. But what about thecoverage of establishment u/s 1(5)as to whether the old provision stillexists till revised Notification isissued by the State Govt.

(2) As the desiqnatlon of the 1.1. hasbeen changed to SSO and their

I responsibility has increased. But, asi per the New Inspection Policy the

SSO has to conduct 20 Inspectionsand 20 surveys per month.Whether this target is still holdsgood.

Most of the Bank Branches are nonCo-operative. They are notagreeing to open No frill A/Cs,need strong communication fromHqrs. to Bank & their branches.

(2) There are many cases wherebeneficiaries are so old/illiterate orHandicapped enough to cope upwith the problems of getting cashfrom banks they are hell bent upongetting benefits in cash only fromour branch offices. AnyGuidelines/suggestion if benefit isprovided to them at Home.

(3) No Improvement can be seen inMedical Benefits through (StateRun) Dispensaries. So it should betaken over by ESI only

(4)To ensure achievement of ESIC'sGoal, delegation of powers ofSSOs/BMneed to be improvised

Banks are not issuing ATM cards to IPsor Dependants who put their thumbimpression. They demand a signatureHence, IPs are forced to go Bank towithdraw PDB/DB. They can as wellvisit BO for this.

1. Yes old provision willcontinue till notification u/s1(5) for reducing thresholdlimit to 10 is issued byState Govt.

2. Yes, however we arerevisiting the inspectionpolicy. I

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1. Notification/Instructionhas already been issued byFinance Division toconcerned RO/SRO withcopy of letter from theSBI/UB1. RO/SROneeds toliaison with concernedbank.2. Branch Office shouldmake payment by makingdomiciliary visit to IPs.Alter natively throughmoney order on theirrequest.

3) This is a policy decision.Beginning has already beenmade with state ofMaharashtra having givenconsent for taking over bythe ESIC.4) The suggestion ispassed on to MSUBranch

Banks have certainguideline for issue of ATMCard. For the present theyhave agreed to open no frillAccount only. BranchOffice may make paymentby making domiciliary visitto IPs, alternativelythrough money order ontheir request.

Shri S. Subramanian I It is learnt that the time limit of five Necessary instructionsSSO SRO years have been prescribed for have already been issuedCoimbatore I assessing contribution u/s 45-A. If so in this regard. Please refer

this is applicable for production of to Instruction No. P-ledger's pending more than 5 years as 12/11/11/38/201O-Rev.IIL on date inspection of factory. Dated 24/06/2010ru ·--+-M-.C-.------------+-=~l=.=W~h~il=e~v=e=ri~~~in=g~re=c~o~rdLs~f-o-r-m-o-r-e~l~.==N~e~c~esCs~alry~~in~st-r-uc-t-iO-n~s

than 5 years that is beyond 5 years, have already been issuedwhether financial year or Calendar in this regard. Please refershould be considered. If inspection to to Instruction No. P-Ibe done in Sept. 10 whether records 12/11/11/38/2010-Rev.IIfrom 4/05 should be seen or from Dated 24/06/2010 ISept. 05 please clarify.

2. With the onset of ComputerizedChallan, please enlighten on thecompliance of contractors and sub-code as there is no provision forentering data of contractors, clientsand Branch Office separately.

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2. Under the IT Roll outthere is provision forgenerating challans inrespect of each sub code.Regarding contractors,employer has to do it eitherunder his own code no. orcompliance shall be madeby contractors under theirown code independently.

Shri B.D. ChaturvediSSONoida

1. As per New Policy of coverageSSO has to finalize the date ofcoverage on his initial visit

Difficulty: Employers do notprovide previous record on the spot.

Suggestion: Coverage may betreated from the initial visit of SSO orfrom a date employer agrees to.

No T.!. should be there.2. Hapur Dispensary has a Doctor for

twice a week for 2 hrs only. A bigemployer (2700 employee) made acomplaint to me.

12 1. Necessary instructionhas been issued in thisregard. Same shouldbe followed.

2. Take up the issue withSSMCthrough RD

(1) How to solve problems of IPs(VIPs) which are related toMedical Side. Up to what extentSSO can interfere in MedicalProcedures.

(2) Will there be changeInspection Policy.

1. SSOto take up the issueat the level of SSMC withintimation to BenefitBranch.

Shri RajivnandanRaySSO,Visakhapatnam

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in existing 2. As and when policy isrevised the same would becirculated.

(3) Deciding FDC at the time of 3. Strictly follow thecoverage of a unit is not helpful in revised instruction on datecoverage. Needs to be change of coverage.

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M.V. Govinda Raju As per latest Instruction, SSO's are Please follow therequired is recommend FDC on first instruction no. S-Inspection. This is not Practically 11/13/01/01/2009-Rev.Ilpossible - Any guideline may kindly be Dated 30/09/2010 which isgiven to ease the work of SSO on this self comprehensive.issue. . I

When can an IP who has already gothis smart penchan card can alter orinclude his family members and atwhat cost he can get New Card.

Please follow theinstruction no. S-11/13/0 1/01/2009-Rev.IlDated 30/09/2010. Nowthe SSOs are required torecommend the date ofcoverage i.e. the date fromwhich the unit is liable tobe covered under the Act.

[M.K.K-ha-cieeruddiy---r--Wherever the employers are notI I producing the records, the coverageI becomes problematic as per New

Coverage Policy. Till the production ofrecords such workers are left un-covered and being deprived of ESIBenefits.

My suggestion is that the oldpolicy of coverage i.e. PDCjFDCis verymuch helpful.

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I However, submitted for youradvice/remedy.

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I Hyderabad that a factory should be covered from instruction.

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1. the date of coveraqe during survey.Should the records of the factory bechecked during the survey since

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inception which is being done at thetime of FDCinspection.

117- Shri Neeraj KumarSinghSSONagpur

Card will remain the same,however data at thebackend can be altered.Very soon we are rollingout a new applicationwhich will enable the IP tomodify the details alreadycaptured.

18. 1. Yes this will be activatednext week.

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Shri M. KarunanithiJD RO Karnataka

(1) Is there any provision to GenerateCode/sub-code no. through systemby the employer himself.

(2) Employer is facing problems inpayment of contribution throughthe system in respect of theirsales/branch officer which arelocated in the Regions where LT.Roll out is not implemented so far.What is the solution for this.

2. Application is accessibleover the internet, can beaccessed from any werewherever internetconnectivity is there.

(1) Allotment of 17 digital code Noto employer:

(a) At present while filling the employer 1. It is system generatedregistration from i.e. form-01 in the onlyregistration page the 17 digits codeis allotted by typing-in all the 17 Idigits. If the first two digitals Le. iRegion in which unit is located areput in wrongly the code will getlodged at some unknown regionwhich may not be able to gettraced/located later on.

(b) The first two digits of the 17 digitcode may be system generatedcorresponding to the region inwhich the concerned unit is locatedor the B.O. which is registering theemployer.

(2) Employees Registration:(a) At present the date of birth and

date of appointment are gettinginterchanged while feeding in thedetails of on employee in Form-01i.e. employee registration form.A provision may be made so that

the DOB of a person cannot beafter the date of appointment, orthe system should not accept thatDOA which is before DOB-------f-------------+----=-~'--'--'-'-'-'-'-----'-"'-"-~~---=-=-----_+_---------__1

20 Shri M.V. Procedure to generate challans forGovindaraju omitted wages may kindly be explained

(Pragmatic approach)

-------r----------+--------------4-------------121 K. Vijaya Gopala Rao 1. How any discrepancy in Medical 1. There is no chance of

Certificate can be clarified from IMO in discrepancy, it is systemonline system? generatered.2. How photos in respect of family 2. This will be done afterresiding away from IP can be taken for networking is complete.smart card? Can't it be taken in theirplace itself?If so, How?3. When only small percentage of lP'sreceive benefit payments why bankA/Cs should be opened in respect of alllP's.

19. Shri S.V. Shastry Br.Mgr.SROKollam

4. even after introduction,Biometric smart cards still there isdouble registration? why & how it couldbe avoided.

System will take care whenit is fully operational.

2. The observation hasbeen passed on to the AC(System).

The challans can begenerated throughsupplementary challans.

3. Bank A/Cs of only thoseIPs are being insisted whoare availing PDB/DBpayment.

4. Through de-duplicationexercise this problem canbe addressed.

22 Shri Praveen KumarDD (System ESICHqrs.)

22 (A) Shri J.K. Singh SSOVadodra

SSO have vital role to train Employers& Employees. Large numbers of SSOare not having basis training in LT.Limited Training provided under projectmay help them to some how do theirown work but not given them theconfidence to fully under stand everydetails and to take challenge ofemployees training.Suggestion To mitigate this situationall SSO/BMs may be permitted toattend 2 to 4 week basis LT. trainingfrom some reputed private/publicsector computer center. This will helpemployees, employer & smoothen theworkinq of ESIC Branch Offices.What are the basis records required fordeciding date of coverage(i) All License, (ii) Attendance

Register & wage register, (iii)Ledger

In SRO we are insisting to inspectLedger of 5 years but in 01 casesthere is no provision please clarify.

1. Training Programme arebeing arranged byNTA/Wipro.

2. The suggestionregarding general trainingfor computer proficiency isforwarded to NTA

The policy decision ondoing away with theconcept of provisional dateof coverage and final dateof coverage has to beunderstood in properperspective. Now the dateof coverage i.e. the datefrom which the unit is liableto be covered is to berecommended. TheCorporation reserves theright to take back the dateof coverage if the evidenceof the same is found.

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B.G. Narayan 1) The employers are facing problem inchallans/payment of contribution andalso getting system generated and alsogetting cash medical benefit to theiremployees working in sales/Branchoffice where more no. of branches andless no. of employees as the employerhas to submit application in variousRO/SRO's to obtain sub-code from the

; respective Region. In this regard, it is suggested toallot sub-code nos to SO/Ba by theparent Region and forward the same torespective RO/SRO's for allotment ofBranch Office/Designated Bank Branchunder intimation to all the concernedincluding the employer.2) The major employees are facingproblem in generation of systemgenerated challans where more no. ofemployees employed.

3)The contract agencies & securityagencies who are having more no. ofemployees deployed through out thecountry are facing problem in makingpayment of contribution in respect ofthese employees where thecompliance is being made at Hqrs.there.

In this regard, it is suggested forpayment through multiple (separate)challans to reduce their work whilefurnishing compliance duringinspection at their various clients.

What is the reaction of ESIC for thevoluntary coverage by the employerhaving less than 10 employees andemployees who wants to get coveredeven though his salary/wages is morethan 15,000/-

J.R. Rao DD so, Goa

1. The existing system ofallotment of code no. is tobe continued.Please also see clarificationagainst Question No. 33).

2. There is excess uploadprovision for big employerunder IT roll out.3. There is provision ofsupplementary challansthrough which employercan generate no. ofchallans for differentcategories of employees.

A conscious decision not tointroduce voluntarycoverage, the fallout ofwhich may adverselyimpact the scheme.

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Ra Tamil Nadu

VedadrapatnamCoimbatore

Regarding Transfer/PostingThe Transfer Policy should be made fortransfer because most of thepeople/SSO is away from theirhometown. In some of the cases thereis language problem specially insouthern region.We may have an enforcement (groupof officers) for doing effective coverageand to avoid evasion of coverage.

Pertains to Estt. Br.,-I assuch forwarded to them.

The duties and responsibilitiesof SSO include enforcementas well. The practice offorming a team is alreadythere at RegionalOffice level.

Keeping in view of the factthat units fall in variouscategories such as pvt.Ltd., public Ltd., etc, it hasnot been found practicalto keep provision foraffixing photograph ofemployer.--------~----------_+_--------------_+_--"--'--'-'L....-::~--'-------____1

30. Shri Y.K. Vadsare There is a recent instruction A decision has been takenAhmedabad regarding abolishing the nomenclatures that in the first inspection

"provisional date of coverage" and date of coverage should be"FOC" and to use the nomenclatures recommended. It should beDate of Coverage while submitting the the endeavor of SSO tosurvey report. check the records for

Currently most survey reports are deciding the coverage fromsubmitted on the basis of physical the date it becomesverification of workers or mere on the coverable. Also refer tobasis of attendance and wage comments on previousregisters. pages on the same issue.

Kindly instruct whether recordsincluding ledgers are to be checked atthe time of survey. And if records areto be checked, for how many previousyears.

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V Pichandi: Cnennat

RO I (1) Whether a retired LP. getting it 11 No.: medical care under Rule 6 is I!

1 eligible for funeral expensesI (2) Whether such retired LP. is eligible 2. Noi for super specialty treatment in tie

up Hospital(3) Whether he is eligible for pehchan 3. As of now, No

card-.-- ..-- ..----.-=---:---+---:--~-----------__+_---------_____1Shri S.K. Sahoo I With the New Inspection policy coming There is no reference of

! Orissa I into force, the day value system is the day value system in newI replaced by 20:20 of survey & inspection policyInspection for month.

Shri M.PrasadSSOHyderabad

Krishna Photo should be affixed on the form-Olwhile Registration of employer.

31 1. After fully implementation of ITroll out how can we ascertain RegionalOffice/Sub Regional Office and BranchOffice wise number of IPs/employeesand employer at the end of Financialyear.

2. For better advertisement can weprepare musical mobile caller tune andmake it compulsory for our officers andSSO.

L.H. Gol SSOGujarat 1. System is already placedat Regional Office/Sub.Regional Office.

2. Suggestion has beenforwarded to PR branch fornecessary action.

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Shri Vaibhav Mittal 1- One internet enable Laptop shouldSSOJammu be provided to all field officer so that

! they can help the benefit of ESI in! real mannerI - Medical Status, - Cash Benefit

- Registration Status of employer- The compliance position of employer- Location/address of employer- Any notice Status of employer if exist- Educated the beneficiary alongwith

who is authorized/contact person- Online instruction may given to SSO

by higher authority- Providing forms to employer I.P.- Any latest instruction/circular may

online communication to SSO- Any advise will also be provided by

higher end at time of his need- He can also two way communicate

online by using laptop- SSOs & SSO team can able to do

their work/job at diff location butsame time by using online process

- In this way SSO is always act as hisposition as like in office

- It is very fruitful for BOM who arehaving the change of pay office also.

(1) Most ImportantEvery pay/wages/salary should bepaid by cheque or throuqh Bank.

RanjanaPunjab

Goswami 1) When we say "Kahin Bhee Khabhi Bhee"then what is the need of sub-code whycannot we operate with centralizedemployer code like provident fund.

2) For coverage of normally unit totalnumber of employees need be 20 do theyall need to be within coverable limits ofRs. 15,000/- and way

3) There should be a provision of generatinga supplementary challan for a particularmonth

4) Independent Login ID's and passwordsshould be provided to the SSO's.

5) We should be able to create our e-mailID's on our website.

Once IT rollout isimplemented, it wouldenable them to undertakevarious activities withoutmuch problem. Theprovision of laptop is apolicy decision an for thepresent upto JD rankofficers have been providewith the laptop.

1. Since on Account payment isrequired to be made to the StateGovt., sub code no. is essentialwhere as no such complexity isthere in maintaining EPFAccount.2. After recent amendment insection 2(12) of ESI Act, forcoverage of a factory, 10persons are required to becounted irrespective of theirsalary. Accordingly it will be alsobe applicable to establishmentfalling u/s 1(5) of the Actprovided appropriate Govt,issues necessary notification inthis regard.3. Provision is already there.

4. Provision is already there.

5. The same is being done.

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c. LinesmanChennai

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Shri D.K. Ranjan

1) When the networking shall be 1. It is under process.completed. 2. It is a policy decision.2) On being stressed to become IT Presently JD's are entitledsawy, will the SSOs be issued with 1 for laptop.Laptops? 3. Suggestions have been

forwarded to NTA for3) In the event of companies using arranging training.computerized accounting packages50s should be given training in Tallylike packages

Shri A.M. Salve 550Marol

I suggest to issue user ID & Password The same will be available,to IP to know them their SB/MB once call centre at Hqrs iseligibility status health status updates operational.personal details etc.

No.Some IPs are covered erroneouslyby employer but contribution of IP isdeducting regularly in one contributionpayment.

My question is that IPs is eligible forsickness benefit or not.

While switching over to ECSSystem, some IPs who are receiving

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i small amount are reluctant to get theirpayment through ECSSystem.

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As it has to be switched over toECS from 01/04/2011, what should

I I have been our stand on suchL contingencies?I 38-~-+-~------------~-C-a-n--~pe-r-so-n-a-l--h-ea-r-in-g--b-e--g-i-ve-n---in-rY-e-s-,-p-e-rs-o-n-a-l-h-e-a-ri-ng--h-a~s

I respect of C-18 (Actual) Subsequent to be given invariably.45-A order issued Kindly refer to Hqrs.

Instruction No. P-11/14/57/Misc.j2003-Rev.I! Dated 07/03/2006

2) What should be done to determinethe date of coverage when theemployer does not co-operate bynon production of records 3. Concept of provisional

3) Kindly explain the terms (in terms date of coverage has beenof coverage) done away with. Now 550

a) Provision date of coverage are expected tob) Final date of coverage recommend date of

Ic) Date of coverage . coverage from the date the

unit is liable to be coveredunder the Act.~.---~-~---'-----~~

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-37- --1 Robert C.A.ESICKerala

BM,

39 Prem Kumar Sigh550 West Bengal)

A conscious decision hasbeen taken that all PDB/DBpayment should be madethrough ECS and sameshould be strictly followedas it is a step towardsservice at doorstep.

Kindly throw the light on1) Which papers requires to

verified to determine datecoverage u/s 1(5)

be 1. Referof previous

queriescoverage

to comments onpages againston date of

2. Prosecution u/s 85-gmay be initiated.

0.0. MathurJodhpur

SSO i!

1. SSO mayVakalatnama withabove designation

signthe

1. Previously by Notification of 1984I.I's were empowered to sign vakalat

:! Nama's and plead in the Courts on

l'_~ behalf of ssrc. Sign Replies too. ButNew SSO's name needs Notificationsoon or otherwise Latest position beclarified.-'------~-----'--------

SSO 1. What steps an SSO can initiate 1. SSO has to escalate it toofficially when he receives complaints the MS/SSMC level withregarding negligent poor or insufficient intimation to BenefitMedicare provided by the Branchdtspensartes/ESl Hospital I

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40 I P.K. Mishrai Jodhpur