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Transcript of *****OB
Managing Up, Down, and
Across: Atlas Air Worldwide
HoldingsAnthony Biraglia, Laura Brodigan,
Steven Ciardiello, Yvette Gong, Paul Haskins, Ellen
McCarthy
http://www.atlasair.com/holdings/media-center.html
A little about about managing up, down, and across…
Managing Up
Many see it as brown-nosing or sucking up
These views are mistaken
Forging effective relationships with your superiors
Can help one be seen as an asset to the company
Can lead to promotions and overall success
Makes the boss happy, creates efficient working environment
Paying attention to his or her personality or preferences and adapting one’s work practices accordingly
http://www.sodahead.com/fun/r-u-a-buzzard-bat-or-bee---look-up/blog-87625/?link=ibaf&q=look+up&imgurl=http://www.meetschmitt.com/images/highres/Schmitt_Look_Up_HiRes.jpg
Managing Up - Pay Attention to Personality
Some people are more analytical and technical managers
These people respond better when their employees use data and numbers to support the information and proposals they present
Some are more people oriented
May respond better to framing information based on how it will help or hurt the customers
http://personality.prosperyourmind.com
Managing Up - Communication
Good communication important for success in any company
Written vs. verbal
If both in what order
Frequency of communication
Amount of details desired
How do you find out what boss prefers?
Look at the way he/she communicate with youhttp://www.tenantscreeningblog.com/landlord-tips/tips-for-improving-landlord-tenant-communication/
Managing Up - Ideal working attitude
Provide solutions not problems
Be honest trustworthy and committed
Go above and beyond your job description to solve problems
Makes manager’s job easier
Careful to do this without neglecting original responsibilities
Managing Down
Managing down influences employee health and well-being as well as individual, group, and organizational performance
Policy leaders should emphasize, train people in, and evaluate good management practices within organizations
Employee involvement influences the manner of all other organizational practices
Managing Down ResearchThere are clear links between
organizational culture and performance
organizational culture and management
management and performance
management and psychological consequences
psychological consequences and employee behavior
http://getentrepreneurial.com/archives/top-10-tips-for-managing-down/
Managing Across
Establish peer network – alliances
Social capital
Trust
Team cohesion
Task interdependence
Power & Influence
Referent power
Soft influence tactics
http://www.esxinc.com/esx/membership-management-software.asp
Managing Across Research
"People mostly go wrong by establishing a good relationship only with their bosses and ignoring peers and juniors. In a volatile business environment, all three are equally critical”
S.Y. Siddiqui, Managing Executive Officer for administration, in charge of human resources, finance and information technology of Maruti Suzuki India Ltd.
http://www.thehumanfactor.in/01102010/storyd.asp?sid=900&pageno=1
http://businesstoday.intoday.in/story/establishing-a-rapport-with-boss/1/11550.html
Managing Across Research
Organization is made up of teams
Shared goals
Work together
Keep emotions at bay
“Coexist amidst healthy competition.”
Ashu Khanna, Executive coach
http://businesstoday.intoday.in/story/establishing-a-rapport-with-boss/1/11550.html
http://www.atlasair.com/holdings/media-center.html
Atlas Air Worldwide Holdings
Aviation Leasing Holding Company
Composed of:
Atlas Air, Inc.
Polar Air Cargo Worldwide, Inc.
Titan Aviation Leasing Ltd.
Global Supply Systems (49% stake)
http://www.atlasair.com/holdings/media-center.html
Atlas Air, Inc.
Wholly owned subsidiary of Atlas Air Worldwide Holdings
Founded in 1993 by Michael Chowdry
Began operations the same year on an ACMI contract basis
http://centralfloridapacs.org/michaelchowdry.html
Atlas Air, Inc.
In 1998, Atlas Air ordered 12 new 747-400 freighter aircraft
By 2000, the fleet held 36 aircraft
Adopted holding company format in 2001 in order to acquire Polar Air Cargo Worldwide
http://www.atlasair.com/holdings/media-center.html
http://www.atlasair.com/holdings/investorrelationsslides/AAWW%20Investor%20Slides%20-%20November%2011-12-12.pdf
Atlas Air, Inc.
Atlas Air Worldwide Holdings (AAWW) began trading on the NASDAQ in 2006
Currently the world’s largest operator of Boeing 747 aircraft
Currently headquartered in Purchase, NY
http://www.atlasair.com/holdings/media-center.html
Corporate Services
Wet and Dry Leasing
CMI (Crew, Maintenance, Insurance) contracts
Customer Specific Commercial Charter Services
Related Aviation Services
Some Statictics
In 2011, Atlas operated 18,500 flights to 250 destinations in 90 countries
2011 net income for stockholders- $96.1 million
2011 revenues- $1.398 billion
Nov. 20- $42.37
http://www.atlasair.com/holdings/investorrelationsslides/AAWW%20Investor%20Slides%20-%20November%2011-12-12.pdf
Corporate Services
Wet and Dry Leasing
CMI (Crew, Maintenance, Insurance) contracts
Customer Specific Commercial Charter Services
Related Aviation Services
http://www.atlasair.com/holdings/investorrelationsslides/AAWW%20Investor%20Slides%20-%20November%2011-12-12.pdf
http://www.atlasair.com/holdings/investorrelationsslides/AAWW%20Investor%20Slides%20-%20November%2011-12-12.pdf
Corporate Hierarchy
CEO
COO
Senior Vice President (2)
Vice President
(17)
CCO Senior Director
INTERVIEWS…Robert Wood
Senior Director of Safety and Internal Evaluations
Kira KremskiDocument Procedure and
Fulfillment Specialist
Stephanie Biraglia
Manager of Document Services
Mrs. Stephanie Biraglia
Manager of document services department
Produces all company manuals
Used on planes and at different stations
Ensures compliance with the FAA
Her view on Atlas Air’s Culture Competitive
Departments work together to stand out
Cover Ups
Everyone trying to get ahead
Nepotism
Most superiors are ex-military
“Old-school”
“Big personalities”
“Arrogance”
Don’t like to be questioned
Hard for a women to get ahead
Her view continued…
Difficult to be a women
1 female senior director out of 30 total
“Have to walk a fine line” and manage egos
Old manager had a strong personality and did not get along with her superiors
Gave women a bad reputation in the company
Mrs. Biraglia on Managing UpNot encouraged but can be done
Harder for women
Managing personalities is key
Have to filter information to decide what to tell superiors and when
No formal training
Its on the job training
Training would help workers learn how to manage their superiors.
Managing up continued…
Large part of her job
Communicates with her boss constantly
Great relationship with superiors
Honesty
Always knows what is expected of her
Experience has helped her manage all the different personalities at work
Mrs. Biraglia on Managing Down
Six direct subordinates
Important because of SAA’s strict regulations
Has to make sure job details and expectations are clear to avoid being audited
Training is not given but would be helpful
Close with her team but sometimes she has to be stern with them
Mrs. Biraglia on Managing Across
Not many managers in the company
Little interaction with people at her own level
Deals more with her superiors and subordinates
Ms. Kira Kremski
Procedure and Fulfillment Specialist
Manages up and across
Being at an entry level position, does not have to manage down
Ms. Kremski on Communication
Communication is key at Atlas Air
Communicates with all different departments and offices
E-mail, face-to-face and telephone
Can be improved, information can get lost along the way
Ms. Kremski on Training
No formal training
Some people in company could definitely benefit from training
Learn overtime
If there is a new responsibility, she is made aware
Been in department for along time, this makes her knowledgeable of many of the expectations
Ms. Kremski on Managing Up
Not encouraged, but very prevalent
Very fast paced environment, so necessary to step in
Always respect ideas and opinions
Flexibility is key
Always show you are trying to make an effort
If you disagree, come to an agreement and try to accommodate
Ms. Kremski on Managing Across
Can be difficult
Need to be respectful
May need to work through person
Mr. Robert Wood
Senior Director of Safety and Internal Evaluations
14 Years with Atlas Air
Manger of Ground Safety Senior Manager of Safety Senior Director of Safety and Internal Evaluations
Job Responsibilities
Ground Operations
Coordinating third party audits
Managing any Occupational Safety and Heath Administration concerns
Oversees Document Services
Mr. Wood on Managing Up
Daily communication with superiors
Most important part of his job
No formal training on handling relations with superiors
Managing Up continued…
Listening is a key skill
Make recommendations in one-on-one situations
Keep it short and sweet
Mr. Wood Managing Down
Respect and honesty
Avoid public embarrassment
Allow employees to feel involved
Managing Down continued…
MBO system helps employees be aware of expectations
Gives employees measurable goals
Increases employee motivation
Mr. Wood on Managing Across
Listen to everyone’s opinion
Don’t just say no; try to incorporate aspects of each person’s idea
Keep an open mind
Managing Across continued…
Non-confrontational style most effective
Compromise is an essential component
Recommendations
Training – managing up, down and across
Team building / group cohesion
Male/female dynamics
Communication
Training
In all interviews, they said they could have benefitted from training.
Simulated situations
To minimize cost – one time seminar
Team Building
Current hierarchy does not foster team cohesion
After work social events where employees can mingle with upper associates like directors
Not expensive and easy to organize
Monthly gathering after work
More inclusive weekly meetings
http://en.wikipedia.org/wiki/Coffee
Male/Female DynamicsSuch a male dominated industry, it is hard to change the dynamics… but can start by alleviating tension through…
More inclusive social events
Company golf outing? Invite the females!
Company picnic for everyone
http://deniselefay.wordpress.com/2010/05/21/why-the-ascension-process-is-so-painful-difficult/male-female/
Communication
So much done through e-mail
Information overload
Say things wouldn’t normally say in person
Encourage more face to face time
Encourage more phone calls or video chats for international employees
http://www.plumblinemanagement.com/blog/face-face-time