OB SUBMISSION BY GROUP 10

COMMUNICATION PROCESS

Communication is a process divided into three basic components: i) Sender ii) Receiver iii) Channel

The sender transmits a message through a channel to the receiver. The sender first develops an idea,

composed into a message and then transmits through a channel to the receiver. The receiver interprets

the message and receives meaning. Information theorists have added complicated language to the

communication model like encoding and decoding. Developing a message is known as encoding

whereas interpreting the message is referred to as decoding.

When two people interact, communication is rarely one‐way i.e. when a person receives a message,

he/she responds to it by giving a reply. So the other important feature in the communication process is

the feedback. It helps the sender know whether the other parties properly interpreted the message or

how they reacted to it.

REQUIREMENT OF EFFECTIVE COMMUNICATION PROCESS IN WORKPLACE:

Effective communication is important in companies with workplace diversity to reduce the

barriers of language and cultural differences.

Although production, maintenance departments, personnel, finance and marketing may

receive direction from corporate goals and objectives, communication links them together and

facilitates organizational success.

Communication in the workplace helps managers to form highly efficient teams of employees

enabling them to trust each other and management.

Feedback is especially significant in management because a supervisor has to know how

subordinates respond to directives and plans. The supervisor also needs to know how work is

progressing and how employees feel about the general work situation.

Employees appreciate good communication coming from management because it produces a

healthy work environment. So effective communication increases productivity, decreases

errors and helps operations to run smoother.

BARRIERS TO EFFECTIVE COMMUNICATION

Apart from the barriers shown in video we would like to describe the other barriers in effective

communication

1) Information Overload.  If someone receives a message with too much information, he/she may

tend to put up a barrier because the amount of information is coming so fast that he/she may have

difficulty comfortably interpreting that information. 

2) Emotional Interference.  An emotional individual may not be able to communicate well.  If

someone is hostile, angry, resentful, fearful or joyful that person may be too preoccupied with

emotions to receive the intended message

3) Filtering: If the sender purposefully manipulates the information so that the receiver sees it more

favourably. e.g. The employee telling his boss what the boss wants to hear is filtering information.

4) Communication Apprehension: People having undue tension and anxiety about oral or written

communication or both. Of great concern is the evidence that such people distort communication to

minimize the need for communication

Submitted by:

Shubhi Jindal PGP/18/051Siddharth Das PGP/18/052Somdatta Roy PGP/18/053Sourabh Bhamri PGP/18/054Stuti Bhartia PGP/18/055Tripti Agarwal PGP/18/056Vamsi Vinta PGP/18/059