Ob Conflicts Ppt
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Transcript of Ob Conflicts Ppt
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8/14/2019 Ob Conflicts Ppt
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CONFLICTS
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According to Stephen Robbins- Conflict is a process
in which an effort is purposefully made by one person
or unit to block another that results in frustrating the
attainment of the others goals or the furthering of his
or her interest
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CONFLICT
Clash of interest, values, actions,views or direction
Arises within an individual andalso between two or more people
Once resolved it can provokepositive changes
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CAUSES OF CONFLICT
Changes in work pattern Differences in perceptions Differences in values Availability of options Allocation of limited resources
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Inter-dependence Unequal work-load Biased assessment of
subordinates
Unattainable targets Lack of trust and confidence Threat to status quo
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ELEMENTS OF A CONFLICT
POWER: capacities and meansto get work done
ORGANISATIONAL DEMANDS:peoples expectations
WORTH: persons self-esteem
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STAGES OF CONFLICT
LATENT CONFLICT
PERCEIVED CONFLICT
FELT CONFLICT
MANIFEST CONFLICT
FUNCTIONAL DYFUNCTIONAL
CONFLICT CONFLICT
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TYPES OF CONFLICTS
IN T R A P E R S O N A L C O N F L IC T IN T E R P E R S O N A L C O N F L IC T IN T R A G R O U P C O N F L IC T IN T E R G R O U P C O N F L IC T
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INTRA PERSONAL CONFLICT
FRUSTRATION: It occurs when amotivated drive is blocked before a
person reaches a desired goal. COGNITIVE DISSONANCE: It occurswhen individuals recognise
inconsisties in their own thoughts or
behaviour.
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NEUROTIC TENDENCIES: This isan irrational personality
mechanism that an individual
uses that create inner conflict
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INTER PERSONAL CONFLICT
Inter means between, two ormore individuals. Inter personal
conflict arises mainly becauseof difference in perception,
temperaments, personalities,
values, systems, socio- culturalfactors and role ambiguities.
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INTRA GROUP CONFLICT
It refers to disputes among some orsmall or all of a groups members
which often affect the groupsperformance. Family run business is
prone to this type of conflict. These
conflicts typically become more
intense when an owner- founderapproaches retirement, actually
retires or die.
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INTER GROUP CONFLICT
It is also called Organisationalconflict refers to the conflict
between groups, departmentsor sections in an organisation.
Conflict between groups is
frequent and highly visible.
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NEGATIVE EFFECTS1. Unresolved anger
2. Personality clashes
3. Less self esteem
4. Inefficiency
5. Diversion of energy from work6. Psychological well being
threatened
7. Wastage of resources8. Negative climate
9. Group cohesion disrupted
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Styles of ConflictManagement
1 Contending Actors pursue own outcomes strongly, showlittle concern for other party obtaining theirdesired outcomes
2 Yielding Actors show little interest in whether they attainown outcomes, are quite interested in whetherthe other party attains their outcomes
3 Inaction
Actors show little interest in whether they attainown outcomes, little concern about whether theother party obtains their outcomes
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RESOLUTION OFCONFLICTSCONFLICT RESOLUTION
Avoidance Smoothing Compromising Confronting
Forcing
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RECENT INCIDENT OFCONFLICT IN THE BUSINESSWORLDL.K.CHAUDHURY,CEO, GRAZIANOTRANSMISSIONI
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On September 22 2008 about
200 ex-employees of the Italianauto parts company Graziano
Transmissioni, went berserk,
they barged into the companypremises, and clubbed CEOLalit
KishoreChaudhuryto death.
The incident happened in Noida,a capital suburb, in broad
daylight.
http://timesofindia.indiatimes.com/Cities/Sacked_workers_beat_CEO_to_death/articleshow/3513395.cmshttp://timesofindia.indiatimes.com/Cities/Sacked_workers_beat_CEO_to_death/articleshow/3513395.cmshttp://timesofindia.indiatimes.com/Cities/Sacked_workers_beat_CEO_to_death/articleshow/3513395.cmshttp://timesofindia.indiatimes.com/Cities/Sacked_workers_beat_CEO_to_death/articleshow/3513395.cmshttp://timesofindia.indiatimes.com/Cities/Sacked_workers_beat_CEO_to_death/articleshow/3513395.cmshttp://timesofindia.indiatimes.com/Cities/Sacked_workers_beat_CEO_to_death/articleshow/3513395.cmshttp://timesofindia.indiatimes.com/Cities/Sacked_workers_beat_CEO_to_death/articleshow/3513395.cmshttp://timesofindia.indiatimes.com/Cities/Sacked_workers_beat_CEO_to_death/articleshow/3513395.cmshttp://timesofindia.indiatimes.com/Cities/Sacked_workers_beat_CEO_to_death/articleshow/3513395.cmshttp://timesofindia.indiatimes.com/Cities/Sacked_workers_beat_CEO_to_death/articleshow/3513395.cms -
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Graziano fired some of its rampagingworkers the conflict was to employee thefired workers on a new contract which the
company did not wanted too.A dispute overthese terms led to the company requestingthe court to keep the ex-employees awayfrom the company gates. But on 22ndSeptember 2008 the ex-employees entered
the company premises and starteddamaging the companies property whenL.K.Chaudhary came out to talk and takecontrol over the ex-employee but theyinstead of hearing to him started beatinghim and one the employee bludgeoned his
head with a hammer.He died on the spotbut this incident not only shocked theGraziano transmissioni but also thebusiness world.
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This tragic incident could have
been avoided had the
management been a little moreforesighted, police had acted on
time and the sacked workers
been a little more patient. Butnow the lesson has been learnt
at a very high cost.
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THANK
YOU