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Chapter  ONE 

What Is Organizational

Behavior?

Shamila Nabi Khan

MBA, M.hil, h! "A!B#

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What Managers Do

Managerial Activities

• Make decisions

• Allocate resources• Direct activities of others to

attain goals

Managerial Activities

• Make decisions

• Allocate resources

• Direct activities of others to

attain goals

Managers (or Administrators)Individuals who achieve goals through other people

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Where Managers Work

Organization

 A consciously coordinated social unit

co!posed of two or !ore people that

functions on a relatively continuous "asis to

achieve a co!!on goal or set of goals

Organizational #haracteristics$oal

%tructure

&eople

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Manage!ent 'unctions

&lanning Organizing

eading#ontrolling

Manage!ent'unctions

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Manage!ent 'unctions (contd)

&lanning

A process that includes defninggoals, establishing strategy, anddeveloping plans to coordinate

activities

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Manage!ent 'unctions (contd)

Organizing

Determining what tasks are to be done,who is to do them, how the tasks are tobe grouped, who reports to whom, and

where decisions are to be made

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Manage!ent 'unctions (contd)

eadingA unction that includes motivatingemployees, directing others, selectingthe most eective communication

channels, and resolving conicts

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Manage!ent 'unctions (contd)

#ontrollingMonitoring activities to ensure they are beingaccomplished as planned and correcting anysignifcant deviations

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Mintz"ergs Managerial *oles

E $ % I B I & '('Source: Adapted fro! The Nature of Managerial Work "y +, Mintz"erg, #opyright - ./01"y +, Mintz"erg, *eprinted "y per!ission of &earson 2ducation,

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Mintz"ergs Managerial *oles (contd)

E $ % I B I & '(' ")ont*+#Source: Adapted fro! The Nature of Managerial Work "y +, Mintz"erg, #opyright - ./01"y +, Mintz"erg, *eprinted "y per!ission of &earson 2ducation,

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Mintz"ergs Managerial *oles (contd)

E $ % I B I & '(' ")ont*+#Source: Adapted fro! The Nature of Managerial Work "y +, Mintz"erg, #opyright - ./01"y +, Mintz"erg, *eprinted "y per!ission of &earson 2ducation,

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Manage!ent %kills

3echnical %kills

3he a"ility to apply specialized

knowledge or e4pertise

+u!an %kills

3he a"ility to work with

understand and !otivate other

people "oth individually and

in groups

#onceptual %kills

3he !ental a"ility to analyze and

diagnose co!ple4 situations

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2ffective 5ersus %uccessful Managerial Activities

(uthans)6 2le!ents

., 3raditional Manage!ent

• Decision !aking planning and controlling

7, #o!!unication

• 24changing routine infor!ation and processing

paperwork

1, +u!an *esource Manage!ent

• Motivating disciplining !anaging conflict staffingand training

8, 9etworking

• %ocializing politicking and interacting with others

., 3raditional Manage!ent

• Decision !aking planning and controlling

7, #o!!unication

• 24changing routine infor!ation and processing

paperwork

1, +u!an *esource Manage!ent

• Motivating disciplining !anaging conflict staffing

and training

8, 9etworking

• %ocializing politicking and interacting with others

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 Allocation of Activities "y 3i!e

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2nter Organizational :ehavior 

Organizational :ehavior (O:)

 A field of study that investigates the i!pact that

individuals groups and structure have on

"ehavior within organizations for the purpose ofapplying such knowledge toward i!proving an

organizations effectiveness

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#o!ple!enting Intuition with %yste!atic %tudy

%yste!atic %tudy (*esearch)

ooking at relationships atte!pting to attri"ute causesand effects and drawing conclusions "ased on scientific

evidence

&rovides a !eans to predict "ehaviors

Intuition

;$ut< feelings a"out ;why I do what I do< and ;what !akes

others tick

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#ontri"uting Disciplines to the O: 'ield

E $ % I B I & '( ")ont*+#

&sychology

3he science that seeks to !easure e4plain and

so!eti!es change the "ehavior of hu!ans

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#ontri"uting Disciplines to the O: 'ield (contd)

E $ % I B I & '( ")ont*+#

%ociology

3he study of people in relation to their fellow hu!an

"eings

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#ontri"uting Disciplines to the O: 'ield (contd)

E $ % I B I & '( ")ont*+#

%ocial &sychology

 An area within psychology that "lends concepts fro!

psychology and sociology and that focuses on the influence

of people on one another 

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#ontri"uting Disciplines to the O: 'ield (contd)

E $ % I B I & '( ")ont*+#

 Anthropology

3he study of societies to learn a"out hu!an "eings and

their activities