OASIS CIQ TC

ServiceStream CIQ Product Briefing

                                                                                                 

                                                                                                 

Journée Software

Journée recognized as an “early mover” in the customer data management market

Journée recognized as a pioneer in customer data

integration

Journée selected as one of Top 10

Emerging Technologies at Gartner ITxpo

Journée – “A day’s work” (French)

Headquarters – Austin, TX

Financing – Privately-held, venture-backed

Largest Customer – AT&T Business Services

Product – ServiceStream®

Market – Customer Data Integration (CDI)Infrastructure software that logically aggregates relevant customer data from disparate operational systems to act as a single logical customer data source

                                                                                                 

Introducing ServiceStream®

Customer Interaction ChannelsInternalInternal ExternalExternal

Customer Data Sources

InternalInternal ExternalExternal

Call Center PartnersRetail Web/PortalAgent/Broker Wireless

Manufacturing BillingOrderManagement

Financials CustomerData Warehouse

SupplyChain

Partner 3rd PartyData

Logical Data Model(s)

Mapping / Cleansing

Development/Deployment

Monitoring/Management

CIQ

                                                                                                 

MappingTool

Building the CIQ Model

DTDDTD

DTD

CIQ DTDs

DTD to JavaUtility

JavaJava

Java

CIQ-CompliantJava Classes

Artifact GenUtility

JavaJava

XML

ServiceStreamArtifacts

Test

ObjectModeling Tool

XMI

CIQ XMI

ReverseEngineer Export

*Added Unique Key

                                                                                                 

What We Have Learned

• Model is comprehensive and flexible• No unique identifier(s)• No functional interaction specifications

– Inquiry– Insert– Update– Delete– Etc.

                                                                                                 

CIQ Components Delivered

• Complete CIQ model– xNAL (including xNL, xAL)– xCIL– xCRL

• ServiceStream artifacts– CIQ Java classes (logical data model)– Skeleton CIQ ServiceStream metadata

• CIQ XML servlet• CIQ test client• Supporting documentation

                                                                                                 

Demonstration

xNAL

Extensible Name andAddress Language

xNAL

Extensible Name andAddress Language

xCIL

Extensible CustomerInformation Language

xCIL

Extensible CustomerInformation Language

xCRL

Extensible CustomerRelationship Language

xCRL

Extensible CustomerRelationship Language

xNL

Extensible NameLanguage

xNL

Extensible NameLanguage

xAL

Extensible AddressLanguage

xAL

Extensible AddressLanguage

                                                                                                 

xNL Object Model

                                                                                                 

Windows 2000 Professional

Demonstration Topology

Tomcat Web ServerTomcat Web Server

SQLServer

JSPJSP

Java Virtual MachineJava Virtual Machine

XMLXML

ServiceStreamArtifacts

JavaJava

                                                                                                 

Windows 2000 Professional

Demonstration Flow

Tomcat Web ServerTomcat Web Server

SQLServer

JSPJSP

Java Virtual MachineJava Virtual Machine

1

1 Instantiate CIQ object model

2

2 Request data service fromServiceStream for model- Inquiry- Insert, Update, Delete

3

3 ServiceStream uses metadata to fulfill data service

4

4Request satisfied by backend system(s)5

5 CIQ object model populated withbackend systems data (if applicable)

xNL

6

6CIQ object model formats xNL response

7

7 JSP displays xNL response

                                                                                                 

Demonstration