Oando Effective Supervisory Management Proposal

© Copyright 2010, PSL Consulting, All Rights Reserved | Your Reliable Partner For Business Success & Growth

EFFECTIVE SUPERVISORY

MANAGEMENT

A Course Proposal

Prepared by

Foluso Aribisala


Enhancing The Effectiveness of Your Supervisors!

Introduction

This is a training proposal prepared for Oando Plc. It follows a request for a training solution to

equip Oando staff that has recently been promoted to supervisory roles with the necessary

supervisory tools, skills and attitudes.

After reviewing this proposal we look forward to a decision to implement

the training after agreeing final fees and delivery details.

This is a confidential document that we trust will not be shown to third parties or used for any

other purpose without our prior consent.

Background

The PSL Consulting Effective Supervisory Management Training is designed for those who

oversee or direct the activities of others. The training builds understanding of the supervisory

role in meeting overall organizational goals and enhances the spirit of teamwork and mutual

support to achieve goals.

Clearly, this training is a necessity for all new supervisors and those who have never had any

formal supervisory training. It promotes the skills and attitudes necessary for making the

important transition from being responsible for personal productivity to

achieving results through others.

This training will encourage participants to take those initial steps of

exploration that will open the doors to continuous development. It will

help participants see their supervisory functions as fun and easy when

applied step by step.

2 Day Course


Training Objective

On completing this training, participants will have the knowledge, skills, attitudes and tools to:

• Enhance leadership capabilities and

use of authority

• Improve delegation skills

• Increase self confidence

• Improve time management

• Develop communication skills

• Generate organizational growth

• Improve problem solving and decision

making skills

• Develop the potential of employees

• Handle and prevent people problems

• Train and motivate people for a higher

level of productivity

• Improve team building skills

The course will start at the current level of each participant. It will not make assumptions on

previous levels of supervisory knowledge. The program will encourage participants to reach

further than they thought possible.

Our Training Approach

At the beginning of the training process, each participant will identify their strengths and

developmental needs to enhance their effectiveness as supervisors. Based on this self

evaluation, specific behavior modification goals will be established for each participant.

The training is facilitated in nine interactive modules using a multi-sensory training approach

which enhances participation, understanding and absorption of new ideas and habits.

At the conclusion of the training, participants are required to summarize their learning

experience in a brief statement or presentation, which helps reinforce their achievements and

celebrate their accomplishment.


Experience The PSL Difference!

If you compare our training to others, you would notice the following differences:-

Engagement – Participants find our trainings engaging. The continuous attention and interest is

generated by encouraging lively hands-on participation, providing mental challenges and varied

delivery formats all leading to a stream of insights on the topic.

Adaptation – We ensure that we match the depth of the material to the current level of the

participants and proceed at a pace that is moderately challenging.

Exercises – While we keep knowledge, skills and attitude in close balance, we focus more on

skill development through carefully chosen hands-on real world exercises.

Experiences – We draw out the personal experiences of participants to keep their emotional

engagement high. Participants will find the personal experiences of others fascinating and

insightful.

Simplicity – No matter how complex the material, we deliver it with a simple structure that is

easy to absorb.

Multimedia – We include films and animated slides to keep interest high.

Tools – We include effective tools that can be used back in the office. Many of these tools are in

the form of laminated desk references making them easy to use day to day.


Content

Below is a typical outline of our course. Each subject heading will have a number of topics. The

topics will be interspersed for the most effective delivery.

Introduction

Our introductions are extensive so that the course can be run more efficiently.

Objectives

We will clarify both course and participant objectives while encouraging higher goals.

Present position

Here we surface current knowledge, skills and attitudes. We will pair participants for the

exercises so those with higher skills can help those with lower skills.

Principles

We will detail the first principles as a foundation for effective supervisory management.

Topics

Each module will have a set of key topics. We use a building block approach where we start

with simpler, foundation topics and build upon these with higher level topics until we reach the

desired level of knowledge, skills and attitudes.

Tools

We will include a simple set of tools that participants can apply to a wide range of situations.

The tools are simple enough to memorize, even though we provide most of them as laminated

desk references.


Processes

As much as possible, we will break supervisory management into sets of processes. These can

then be learnt step by step to ensure mastery of the skills.

Exercises

Most of the learning will be via exercises. The lecture format will be minimized. The exercises

will be interesting but challenging. The debriefing will focus on key insights and attitudinal

shifts. Some of the exercises will be based on real life examples developed by the participants

solving their own problems.

Personal exploration

To reinforce attitudinal change, we will encourage lots of personal exploration and discovery.

Most life changing learning experiences come from solving challenges. We will help participants

develop effective ways to solve challenges so learning will be continuous, even after the end of

the course.

Specific Training Topics

Our trainings are developed in a modular format. Based on the specific needs of your

organization and participants, these modules can be combined and facilitated at different levels

of complexity.

This list of topics is not exhaustive, actual topics will depend on the level and speed of learning

of the participants. We will run multiple streams of topics allowing participants to choose the

pace and depth which most suits them.

Some topics will be treated within specific exercises that will typically address real life

supervisory issues.


Training Modules

Module One: Successful Managers & Leaders Are

Made Not Born

Module Six: Problem Solving & Decision Making

• What is success, what does it mean to

you?

• Building the base for success

• The slight edge

• Purpose of leadership development

• Identifying your challenges and growth

opportunities

• Identifying solutions to overcome these

challenges

• The supervisor as a problem solver

• The supervisor as a decision maker

• Steps of problem solving

• Guide to good decision making

• Problem solving & decision making tools

Module Two: Exercising Authority effectively Module Seven: Handling & Preventing Problems

With People

• Understanding leadership & Supervision

• The responsibility of leadership

• Sources of leadership authority

• Leadership styles

• The supervisor/manager and the bottom

line

• Separating organizational & personal

problems

• Managing conflict

• Dealing with irrational behavior

• Productive handling of problems involving

people

Module Three: Improving Results Through Better

Time Management

Module Eight: Motivating People To Produce

• Understanding the value of time

• Managing your time

• Managing the time of others

• Maximizing time use

• Benefits of time management

• Understanding Motivation

• Traditional methods of motivation

• The supervisor as a coach

• Conducting performance evaluation

Module Four: The Art of Delegation: Module Nine: Personal Development Planning

• What is effective delegation

• Levels of delegation

• Barriers to delegation

• Benefits of delegation

• Delegating effectively

• Training review & summary of learning

experience

• Personal development action plan

• Awarding of certificates

Module Five: Communication & Team Building

• Features of an effective team

• Leading a team

• Effective communication

• Listening & feedback


Faculty

This course will have one primary facilitator with extensive facilitation, training and coaching

experience. They will be assisted by one or two assistants who will provide roaming, individual

support to participants.

Pricing

Our fees cover content development, delivery and training materials. Our rates are set at

industry competitive levels which enable us to provide the first class service which you are

entitled to expect from us on this training.

Fact Sheet

Option 1: In-House Total Advance Balance

Expected Number Of

Participants Per Class

15

Location, Snacks & Feeding To be provided by

Oando

Duration 2 days

Facilitators 1

Assistants 1 or 2

Development, Material &

Facilitation Fees

N30,000 Per

Participant

N450,000 N315,000

(70%)

N135,000

(30%)

-

-

Under this option, Oando Plc will be responsible for providing a suitable training environment,

refreshment and feeding for participants and facilitators

© Copyright 2010, PSL Consulting, All Rights Reserved | Your Reliable Partner For Business Succes

Fact Sheet

Option 2: At PSL Facility

Expected Number Of

Participants Per Class

Location, snacks & Feeding

Duration

Facilitators

Assistants

Development, Material &

Facilitation Fees

Kindly note that the amount stated above is exclusive of VAT

Conclusion

This program provides an excellent opportunity

supervisory responsibilities. It can also be used as a refresher course for supervisors

never had any formal supervisory training

It is our hope that this proposal

discussions or commencement

0, PSL Consulting, All Rights Reserved | Your Reliable Partner For Business Succes

PSL Facility Total Advance

15

To be provided by

PSL Consulting

2 days

1

2

N42,000 Per

Participant

N630,000 N441,0

(70%)


This program provides an excellent opportunity to prepare employees for impending

It can also be used as a refresher course for supervisors

never had any formal supervisory training.

this proposal meets your expectations and that arrangement for

encement of the training be communicated to us soonest.

0, PSL Consulting, All Rights Reserved | Your Reliable Partner For Business Success & Growth

Advance Balance

000 N189,000

(30%)

-

-


to prepare employees for impending

It can also be used as a refresher course for supervisors who have

your expectations and that arrangement for further

be communicated to us soonest.

Oando Effective Supervisory Management Proposal

Documents

Transcript of Oando Effective Supervisory Management Proposal