I Global feedback management

Secure your decisions with the right information

How do you l is ten to your customers?

!!Please is an agency specialized in helping companies to listen and understand their customers providing quick and complete results. We work with a team of experts, a powerful technological platform, and the most efficient methodology

Reports within 15 days

!Our reports include "what" your customers think (through the best qualified market surveys) and the reasons behind it (through a collection of sorted conversations that allow you to clearly understand the results).

1. Customer satisfaction Report containing an intelligible metric (Net Promoter Score) on customer satisfaction. Collection recommended every 2-3 months !2. Uncovered needs Report containing exploring new business opportunities for the company that revolve around around explicitly demanded products or services. Analysis recommended every 4-6 months !3. Shopping experience Report containing an assessment of the full experience of the purchaser or user in the various points of contact with the company. Analysis recommended every 6-12 months !4. Project validation Appraisal report containing products, commercial projects, promotions, logos, packaging, marketing materials, content and commercial messages. Recommended before launching the project!

5. Brand awarness Report containing the perception of the brand in comparison to the competitors’ and assessment of the level of recognition and association with the products or services offered. Recommended every 6-12 months !6. Collective brainstorms Report containing a collection of ideas and suggestions made by customers ordered by popularity. Recommended before starting any innovation project!!!7. Competitive benchmarking Report containing a comparative analysis of strengths and weaknesses of the market in relation to partners and emerging competitors perceived by the customer. Recommended every 6-12 months !8. Consumer habits Report containing a snapshot of the habits and lifestyle of a particular customer segment. Recommended before starting any innovation project

9. Working environment Report containing a picture of the satisfaction and motivation levels, as well as state of mind of a fraction or the totality of your workforce. Recommended every 6-12 months !10. Corporate reputation Report analyzing how your company is perceived by any of the stakeholders of the organization. Recommended every 6-12 months !11. Temporary Online Board Collection of continuous feedback from an interest group. Recommended as a support and decision tool in any improvement or innovation project !12. Online advisory Board Stable consultative body that enables capture of continuous feedback and execution co-creation processes in order to develop new products and services. Recommended to integrate a group of stakeholders in corporate decisions

Punctual customer feedback

(1 a 10)

Online Temporary Boards

(11)

Online Advisory Boards

(12)

Feedback (tactic)

Co-creation (strategic)

Recurring stakeholder feedback

(1 a 10-periodically)

Please platform

!Communify® Our own cloud-based solution designed to capture qualitative feedback from any web, smartphone or App media

!Beecells® Technological solution developed by Please in order to capture qualitative and quantitative feedback from any physical point of sale through the wireless network

!Macroscopy® Web and mobile platform developed by Please in order to create and manage temporary and permanent Online Advisory Boards

www.listenwithplease.com +34 93 554 30 29 info@please.to

I Global feedback management