O365 Mail Users Forum - CDT | CA Dept of TechnologyGroup Discussion and FAQ’s Skype Federation...
Transcript of O365 Mail Users Forum - CDT | CA Dept of TechnologyGroup Discussion and FAQ’s Skype Federation...
![Page 1: O365 Mail Users Forum - CDT | CA Dept of TechnologyGroup Discussion and FAQ’s Skype Federation with other Agencies ... CDCR scheduled 6/8/17 (8-12 week blackout) Frank Espinosa frank.espinosa@state.ca.gov](https://reader034.fdocuments.in/reader034/viewer/2022052313/5a764a7d7f8b9aa3688d1e3c/html5/thumbnails/1.jpg)
O365 Mail Users Forum
Thursday, May 25, 2017
![Page 2: O365 Mail Users Forum - CDT | CA Dept of TechnologyGroup Discussion and FAQ’s Skype Federation with other Agencies ... CDCR scheduled 6/8/17 (8-12 week blackout) Frank Espinosa frank.espinosa@state.ca.gov](https://reader034.fdocuments.in/reader034/viewer/2022052313/5a764a7d7f8b9aa3688d1e3c/html5/thumbnails/2.jpg)
Roll Call
Express Route (Equinix Circuit) Status – Jason Johnson
O365 Migration Updates
Tenant Management Services
Outages - Mario Pimental
Multi-Factor Authentication (MFA) Overview
ProofPoint Exit Status & Review – Jack McVickar
O365 Reminders
Group Discussion and FAQ’s Skype Federation with other Agencies
Closing Remarks
Agenda
![Page 3: O365 Mail Users Forum - CDT | CA Dept of TechnologyGroup Discussion and FAQ’s Skype Federation with other Agencies ... CDCR scheduled 6/8/17 (8-12 week blackout) Frank Espinosa frank.espinosa@state.ca.gov](https://reader034.fdocuments.in/reader034/viewer/2022052313/5a764a7d7f8b9aa3688d1e3c/html5/thumbnails/3.jpg)
![Page 4: O365 Mail Users Forum - CDT | CA Dept of TechnologyGroup Discussion and FAQ’s Skype Federation with other Agencies ... CDCR scheduled 6/8/17 (8-12 week blackout) Frank Espinosa frank.espinosa@state.ca.gov](https://reader034.fdocuments.in/reader034/viewer/2022052313/5a764a7d7f8b9aa3688d1e3c/html5/thumbnails/4.jpg)
How departments move to Azure
Express Route via the OTech Cloud
Provider Interconnect (CPI) service
Express Route – Jason Johnson
![Page 5: O365 Mail Users Forum - CDT | CA Dept of TechnologyGroup Discussion and FAQ’s Skype Federation with other Agencies ... CDCR scheduled 6/8/17 (8-12 week blackout) Frank Espinosa frank.espinosa@state.ca.gov](https://reader034.fdocuments.in/reader034/viewer/2022052313/5a764a7d7f8b9aa3688d1e3c/html5/thumbnails/5.jpg)
Mark Eubanks
CalCloud Services Branch, CDT
Introducing…
![Page 6: O365 Mail Users Forum - CDT | CA Dept of TechnologyGroup Discussion and FAQ’s Skype Federation with other Agencies ... CDCR scheduled 6/8/17 (8-12 week blackout) Frank Espinosa frank.espinosa@state.ca.gov](https://reader034.fdocuments.in/reader034/viewer/2022052313/5a764a7d7f8b9aa3688d1e3c/html5/thumbnails/6.jpg)
Overall Migration Status 42 Departments completed migration
o 114,087 Mailboxes
CES o 35 departments of 48 (103,440 mailboxes) have been migrated
o Scheduled
EMSA scheduled 5/31/17
HCD scheduled 5/31/17
CA.Mail Migration Status
o 7 departments (10,647 mailboxes migrated)
o Scheduled OTS scheduled 5/31/17
CDCR scheduled 6/8/17 (8-12 week blackout)
Frank Espinosa [email protected]
o Single point of contact for CA.Mail migrations
O365 Migration Updates
![Page 7: O365 Mail Users Forum - CDT | CA Dept of TechnologyGroup Discussion and FAQ’s Skype Federation with other Agencies ... CDCR scheduled 6/8/17 (8-12 week blackout) Frank Espinosa frank.espinosa@state.ca.gov](https://reader034.fdocuments.in/reader034/viewer/2022052313/5a764a7d7f8b9aa3688d1e3c/html5/thumbnails/7.jpg)
Tenant Managed Services includes: Exchange Admin Set-up
Distribution Lists Management
SMTP Relay Management/Support
SPAM/Virus Management/Support
Outlook Mailbox Management
Outlook Connection Support
InTune Mobile Device Management Support
Office License Management/Support
PowerShell/Exchange scripting
Cost of $2.00 per user/per month
Available now
Tenant Managed Services
![Page 8: O365 Mail Users Forum - CDT | CA Dept of TechnologyGroup Discussion and FAQ’s Skype Federation with other Agencies ... CDCR scheduled 6/8/17 (8-12 week blackout) Frank Espinosa frank.espinosa@state.ca.gov](https://reader034.fdocuments.in/reader034/viewer/2022052313/5a764a7d7f8b9aa3688d1e3c/html5/thumbnails/8.jpg)
GalSync(OTech)
AgencyAAD Connect *
Default Azure AD Connector
AgencyForest
Default AD Connector
Export from OTech GalSync serverPlaces all contacts into a single
GalSync OU in Central AD forest
Specialized connector – reads allContacts from OTech GalSync OU
And syncs them to the Agency tenant
Office 365Agency Tenant
Legacy GalSync
OU
CA.Mail
Agency
Specialized Connector – creates Contacts from agency users into OU Hierarchy in Central AD by agency. Imports objects from top level SharedGAL OU.
Specialized connector – reads all Contacts from Otech GalSync OU and syncs them to the Agency tenant
MMSSPP
Agency AAD Connect
Office 365Agency Tenant
Default Azure AD Connector
Default AD Connector
SharedGALOU
Agency 1
Agency 2
CAShared AD
Specialized Connector – creates Contacts from agency users into OU Hierarchy in Central AD by agency. Imports objects from top level SharedGAL OU.
CES (057D
)
CA.Mail
(RF01)
Import SharedGAL
Current GAL Sync
![Page 9: O365 Mail Users Forum - CDT | CA Dept of TechnologyGroup Discussion and FAQ’s Skype Federation with other Agencies ... CDCR scheduled 6/8/17 (8-12 week blackout) Frank Espinosa frank.espinosa@state.ca.gov](https://reader034.fdocuments.in/reader034/viewer/2022052313/5a764a7d7f8b9aa3688d1e3c/html5/thumbnails/9.jpg)
GAL Sync Issue: AAD Filter was changed and caused AD accounts to be deleted
Per the Prime vendor day after report. two departments “made
a change to AAD Directory Sync on 05/03 and the change was
from a Join to a Provision, which purged the mailboxes.”
There was no bug in the Sync code.
Directory Sync is a powerful tool it does exactly what you tell it
to do.
GAL Sync Issue
![Page 10: O365 Mail Users Forum - CDT | CA Dept of TechnologyGroup Discussion and FAQ’s Skype Federation with other Agencies ... CDCR scheduled 6/8/17 (8-12 week blackout) Frank Espinosa frank.espinosa@state.ca.gov](https://reader034.fdocuments.in/reader034/viewer/2022052313/5a764a7d7f8b9aa3688d1e3c/html5/thumbnails/10.jpg)
![Page 11: O365 Mail Users Forum - CDT | CA Dept of TechnologyGroup Discussion and FAQ’s Skype Federation with other Agencies ... CDCR scheduled 6/8/17 (8-12 week blackout) Frank Espinosa frank.espinosa@state.ca.gov](https://reader034.fdocuments.in/reader034/viewer/2022052313/5a764a7d7f8b9aa3688d1e3c/html5/thumbnails/11.jpg)
CES Critical Incident Update
Date Incident Department (s) Description Resolution
5/15/2017 117051515740556 All CES Exchange on-line message queuing issues. Set of internal Microsoft alerts.
Microsoft teams identified an issue in DNS resolution performance on the domain controllers in the Microsoft managed customer forest.Microsoft has bypassed the impacted DCs to resolve the issue.
5/10/2017 117050891104601 POST, CSL, DBO, CDFA
Users getting credential prompts and unable to access mail from Outlook.
Outlook client authentication setting resolved the issue. Migration team is reviewing potential impact of pre migration steps as a follow-up
![Page 12: O365 Mail Users Forum - CDT | CA Dept of TechnologyGroup Discussion and FAQ’s Skype Federation with other Agencies ... CDCR scheduled 6/8/17 (8-12 week blackout) Frank Espinosa frank.espinosa@state.ca.gov](https://reader034.fdocuments.in/reader034/viewer/2022052313/5a764a7d7f8b9aa3688d1e3c/html5/thumbnails/12.jpg)
Office 365 Support Overview
Support Process – prior to mailbox migration
Post Migration
Note: Office 365 Incidents are not charged to the Premier Support Agreement
![Page 13: O365 Mail Users Forum - CDT | CA Dept of TechnologyGroup Discussion and FAQ’s Skype Federation with other Agencies ... CDCR scheduled 6/8/17 (8-12 week blackout) Frank Espinosa frank.espinosa@state.ca.gov](https://reader034.fdocuments.in/reader034/viewer/2022052313/5a764a7d7f8b9aa3688d1e3c/html5/thumbnails/13.jpg)
CES Departments Without Premier Support
Wave Code Department
1 CHSRA High Speed Rail Authority
2 ALRB Agricultural Labor Relations Board
3 EPA CalEPA
3 SWRCB Water Resources Control Board
4 CDA Department of Aging
4 SCC State Coastal Conservancy
4 DRE Department of Real Estate
4 CSLB Department of Consumer Affairs, Contractors State License Board
4 CSL California State Library
4 CSD Community Services and Development
5 BCDC San Francisco Bay Conservation & Development Comm
5 Tahoe California Tahoe Conservancy
5 MBC Medical Board (DCA)
5 BREA Bureau of Real Estate Appraisers
5 ABCAB Alcoholic Beverage Control Appeals Board
5 EMSA Emergency Medical Services Authority
6 Parks California Department of Parks and Recreation
6 DBO Department of Business Oversight
6 CK California Coastal Commission
CBA CA Board of Accountancy
CAC California Arts Council
SNC Sierra Nevada Conservancy
BCSH Business, Consumer Services and Housing Agency
![Page 14: O365 Mail Users Forum - CDT | CA Dept of TechnologyGroup Discussion and FAQ’s Skype Federation with other Agencies ... CDCR scheduled 6/8/17 (8-12 week blackout) Frank Espinosa frank.espinosa@state.ca.gov](https://reader034.fdocuments.in/reader034/viewer/2022052313/5a764a7d7f8b9aa3688d1e3c/html5/thumbnails/14.jpg)
How do I Gain Access to Support?
Premier Support Access
1. Open a Remedy Service Request (SR) with CDT procurement
team
2. Once processed, your Microsoft Service Delivery Manager, will
contact you with access IDs and additional information.
Questions?
Mario PimentelService Delivery [email protected](916) 369-3618www.microsoft.com/microsoftservices
![Page 15: O365 Mail Users Forum - CDT | CA Dept of TechnologyGroup Discussion and FAQ’s Skype Federation with other Agencies ... CDCR scheduled 6/8/17 (8-12 week blackout) Frank Espinosa frank.espinosa@state.ca.gov](https://reader034.fdocuments.in/reader034/viewer/2022052313/5a764a7d7f8b9aa3688d1e3c/html5/thumbnails/15.jpg)
Chris Baad
CalCloud Services Branch, CDT
Introducing…
![Page 16: O365 Mail Users Forum - CDT | CA Dept of TechnologyGroup Discussion and FAQ’s Skype Federation with other Agencies ... CDCR scheduled 6/8/17 (8-12 week blackout) Frank Espinosa frank.espinosa@state.ca.gov](https://reader034.fdocuments.in/reader034/viewer/2022052313/5a764a7d7f8b9aa3688d1e3c/html5/thumbnails/16.jpg)
Accurate process documentation and project planning Setup process.
Phased approach.
Communication
Outlook/Application compatibility Outlook 2013 (with Reg key) minimum
Support teams On site if possible
Whitelisting/configuration details Authentication Options
BYOD Impact
Lessons Learned Multi-Factor Authentication (MFA)
![Page 17: O365 Mail Users Forum - CDT | CA Dept of TechnologyGroup Discussion and FAQ’s Skype Federation with other Agencies ... CDCR scheduled 6/8/17 (8-12 week blackout) Frank Espinosa frank.espinosa@state.ca.gov](https://reader034.fdocuments.in/reader034/viewer/2022052313/5a764a7d7f8b9aa3688d1e3c/html5/thumbnails/17.jpg)
E N D U R I N G V A L U E S . I N S P I R E D P E R F O R M A N C E .®
Export Process Update
Jack McVickar, Program Manager
5/25/2017
![Page 18: O365 Mail Users Forum - CDT | CA Dept of TechnologyGroup Discussion and FAQ’s Skype Federation with other Agencies ... CDCR scheduled 6/8/17 (8-12 week blackout) Frank Espinosa frank.espinosa@state.ca.gov](https://reader034.fdocuments.in/reader034/viewer/2022052313/5a764a7d7f8b9aa3688d1e3c/html5/thumbnails/18.jpg)
18
ProofPoint Status
Progress on exports has been excellent and due to collaboration between teams
CSRA can still assist with export/imports of ProofPoint data but will not be accepting new AT’s after June 30th to support contract close out
![Page 19: O365 Mail Users Forum - CDT | CA Dept of TechnologyGroup Discussion and FAQ’s Skype Federation with other Agencies ... CDCR scheduled 6/8/17 (8-12 week blackout) Frank Espinosa frank.espinosa@state.ca.gov](https://reader034.fdocuments.in/reader034/viewer/2022052313/5a764a7d7f8b9aa3688d1e3c/html5/thumbnails/19.jpg)
19
Departments that have completed exporting
CSLB CALVET
Tahoe CHP
CDFA Parks
Wildlife Conservation
SLC DSH
CALEPA DRE
OEHHA CDPH
DCA ALRB
Covered BCDC
FIRE DBO
Boating and Waterways
![Page 20: O365 Mail Users Forum - CDT | CA Dept of TechnologyGroup Discussion and FAQ’s Skype Federation with other Agencies ... CDCR scheduled 6/8/17 (8-12 week blackout) Frank Espinosa frank.espinosa@state.ca.gov](https://reader034.fdocuments.in/reader034/viewer/2022052313/5a764a7d7f8b9aa3688d1e3c/html5/thumbnails/20.jpg)
20
Export Process Departments Status Chart
3
4
21
Department Exports Status
Not Started
In Progress
Finished
![Page 21: O365 Mail Users Forum - CDT | CA Dept of TechnologyGroup Discussion and FAQ’s Skype Federation with other Agencies ... CDCR scheduled 6/8/17 (8-12 week blackout) Frank Espinosa frank.espinosa@state.ca.gov](https://reader034.fdocuments.in/reader034/viewer/2022052313/5a764a7d7f8b9aa3688d1e3c/html5/thumbnails/21.jpg)
21
Export Process Storage chart
52
5
107
Export Status in TB
Not complete TB
In Process TB
Finished TB
![Page 22: O365 Mail Users Forum - CDT | CA Dept of TechnologyGroup Discussion and FAQ’s Skype Federation with other Agencies ... CDCR scheduled 6/8/17 (8-12 week blackout) Frank Espinosa frank.espinosa@state.ca.gov](https://reader034.fdocuments.in/reader034/viewer/2022052313/5a764a7d7f8b9aa3688d1e3c/html5/thumbnails/22.jpg)
22
Agency Exported
By
% Export
Complete
Data
Delivered
Date
Completed
Comments
Agricultural Labor
Relations Board
(ALRB)
CSRA 100%5/1/2017 Processing AT
Covered California
(Covered)CSRA 100% 4/26/2017 Processing AT
Office of
Environmental Health
Hazard Assessment
(OEHHA)
CSRA 100%
4/23/2017 Processing AT
Department of
Consumer Affairs
(DCA)
CSRA 100%4/23/2017 Processing AT
State Lands
Commission (SLC)Self Export 100%
2/2017 Processing AT
California Department
of Food and
Agriculture (CDFA)
Self Export 100%3/2017 Self exported
California
Environmental
Protection Agency
(CalEPA)
CSRA 100%
3/2017 Self exported
California Tahoe
Conservancy (Tahoe)Self Export 100%
2/2017 Self exported
Contracts State
License Board (CSLB)Self Export 100%
1/2017 Self exported
Departments that completed export
![Page 23: O365 Mail Users Forum - CDT | CA Dept of TechnologyGroup Discussion and FAQ’s Skype Federation with other Agencies ... CDCR scheduled 6/8/17 (8-12 week blackout) Frank Espinosa frank.espinosa@state.ca.gov](https://reader034.fdocuments.in/reader034/viewer/2022052313/5a764a7d7f8b9aa3688d1e3c/html5/thumbnails/23.jpg)
23
Departments that completed export
Agency Exported
By
% Export
Complete
Data
Delivered
Date
Completed
Comments
Cal Fire Left ProofPoint 100% 1/30/2017
San Francisco Bay
Conservation and
Development
Commission
Left ProofPoint100%
1/30/2017
California Department
of Veterans Affairs
Moved to new
ProofPoint instance100%
- CSRA not
engaged
California Highway
PatrolLeft ProofPoint
100% 12/1/2017 No data
California Department
of Fish and Wildlife
(Wildlife)
Self Export 100%2/2017 Self exported
California Department
of Business OversightLeft ProofPoint 100% 12/1/2017 Self exported
Parks Abandoned data 100%5/5/2017 Abandoned data
California Bureau of
Real Estate (DRE)CSRA 100% 5/11/2017
DSH ProofPoint 100% 5/12/2017
California
Conservation Corps
(Conservation)
Self Export 100%5/16/2017 Self Export
![Page 24: O365 Mail Users Forum - CDT | CA Dept of TechnologyGroup Discussion and FAQ’s Skype Federation with other Agencies ... CDCR scheduled 6/8/17 (8-12 week blackout) Frank Espinosa frank.espinosa@state.ca.gov](https://reader034.fdocuments.in/reader034/viewer/2022052313/5a764a7d7f8b9aa3688d1e3c/html5/thumbnails/24.jpg)
24
Departments that completed export
Agency Exported
By
% Export
Complete
Data
Delivered
Date
Completed
Comments
California Department
of Public Health
(CDPH)
CSRA 100%
Boating & Waterways
Department (DBW)Abandon Data 100% 5/16/2017 Abandon Data
![Page 25: O365 Mail Users Forum - CDT | CA Dept of TechnologyGroup Discussion and FAQ’s Skype Federation with other Agencies ... CDCR scheduled 6/8/17 (8-12 week blackout) Frank Espinosa frank.espinosa@state.ca.gov](https://reader034.fdocuments.in/reader034/viewer/2022052313/5a764a7d7f8b9aa3688d1e3c/html5/thumbnails/25.jpg)
25
In Progress
Exported
By
% Export
Complete
Data Delivered Date Completed Comments
California Board of
Accountancy (CBA)Self Export 50%
Department of
Transportation (DOT)Self Export 90% Updated 5/19/2017
California Department
of Water Resources
ProofPoint98%
Medical Board of
California (MBC)Self Export 50%
![Page 26: O365 Mail Users Forum - CDT | CA Dept of TechnologyGroup Discussion and FAQ’s Skype Federation with other Agencies ... CDCR scheduled 6/8/17 (8-12 week blackout) Frank Espinosa frank.espinosa@state.ca.gov](https://reader034.fdocuments.in/reader034/viewer/2022052313/5a764a7d7f8b9aa3688d1e3c/html5/thumbnails/26.jpg)
26
Queued
Exported
By
% Export
Complete
Data Delivered Date Completed Comments
State Water
Resources Control
Board (Waterboards)
ProofPoint ETA start June 1st
Waiting for
customer to sign
AT
California Department
of Health Care
Services (DHCS)
ProofPointETA start June 1st Queued Up Next
for Proofpoint
Department of Toxic
Substances Control
(DTSC)
CSRA Not startedNeed details
![Page 27: O365 Mail Users Forum - CDT | CA Dept of TechnologyGroup Discussion and FAQ’s Skype Federation with other Agencies ... CDCR scheduled 6/8/17 (8-12 week blackout) Frank Espinosa frank.espinosa@state.ca.gov](https://reader034.fdocuments.in/reader034/viewer/2022052313/5a764a7d7f8b9aa3688d1e3c/html5/thumbnails/27.jpg)
Thank You
![Page 28: O365 Mail Users Forum - CDT | CA Dept of TechnologyGroup Discussion and FAQ’s Skype Federation with other Agencies ... CDCR scheduled 6/8/17 (8-12 week blackout) Frank Espinosa frank.espinosa@state.ca.gov](https://reader034.fdocuments.in/reader034/viewer/2022052313/5a764a7d7f8b9aa3688d1e3c/html5/thumbnails/28.jpg)
Available CDT Services Statewide O365 TM
o ($2.00 per user per month)
Statewide Shared GAL
o (0.26 per user/per month)
o Policy Letter (in process)
Statewide Shared ADFS
o (0.99 per user/per month)
o Colo Cost (budgeting $350.00 per server)– (Azure virtual server rate +13.2% VHSS fee)
– (SBCS Secure Access for administrators)
O365 Migration Reminders
![Page 29: O365 Mail Users Forum - CDT | CA Dept of TechnologyGroup Discussion and FAQ’s Skype Federation with other Agencies ... CDCR scheduled 6/8/17 (8-12 week blackout) Frank Espinosa frank.espinosa@state.ca.gov](https://reader034.fdocuments.in/reader034/viewer/2022052313/5a764a7d7f8b9aa3688d1e3c/html5/thumbnails/29.jpg)
O365 Migration Reminders
Migration Services SR’s to submit to CDT for O365 Required
o Licensing Procurement
o Migration with Migration Vendor included
o Global Address List (GAL) Connect and Configure
o Network Configuration for GAL
o MS Shared Premier Services ( if dept. doesn’t already have it)
Optionalo Network Modifications
o DNS Changes
o Shared ADFS
o CDT O365 Tenant Management Services
o Proofpoint
o MS Premier Training
Just prior to completing migration to O365o Stop Service SR to end CES and CA.Mail billing is required
![Page 30: O365 Mail Users Forum - CDT | CA Dept of TechnologyGroup Discussion and FAQ’s Skype Federation with other Agencies ... CDCR scheduled 6/8/17 (8-12 week blackout) Frank Espinosa frank.espinosa@state.ca.gov](https://reader034.fdocuments.in/reader034/viewer/2022052313/5a764a7d7f8b9aa3688d1e3c/html5/thumbnails/30.jpg)
Service End Dates CES contract ends Oct 12th 2017
CA.mail Sunsets Dec 31st 2017
O365 Support is via the O365 support line or escalated via Premier Support
Important links to O365 Info https://access.ca.gov/FAQ_O365.htm
http://www.servicecatalog.dts.ca.gov/services/email/ces/overview.html
O365 Migration Reminders
![Page 31: O365 Mail Users Forum - CDT | CA Dept of TechnologyGroup Discussion and FAQ’s Skype Federation with other Agencies ... CDCR scheduled 6/8/17 (8-12 week blackout) Frank Espinosa frank.espinosa@state.ca.gov](https://reader034.fdocuments.in/reader034/viewer/2022052313/5a764a7d7f8b9aa3688d1e3c/html5/thumbnails/31.jpg)
Group Discussion and FAQ’s
Skype Federation with other Departments
https://access.ca.gov/FAQ_O365.htm