O ursu
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![Page 1: O ursu](https://reader036.fdocuments.in/reader036/viewer/2022062300/555c87d4d8b42adc358b55ed/html5/thumbnails/1.jpg)
SMART PRACTICES FOR OVERSIGHT BY NON-STATE ACTORS
ON ADMINISTRATIVE SERVICE PROVISION
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KEY OBJECTIVE
• To improve the delivery of administrative services by local authorities through better public monitoring and creation of effective feedback loop with the civil society organizations.
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OUTPUTS 2013
Output 1: The Resource Centre on public monitoring of the administrative service provision is
established and functioning
Output 2: The knowledge and
expertise of the Resource Center “Samopomich” is
transferred to other CSOs
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THE PROJECT IS LAUNCHED
AT NATIONAL LEVEL
• Project Document developed and approved
• The Project Implementation Team formed
• Partnerships established • The Project is registered
by the Ministry of Economy of Ukraine
• The Project Board is formed
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LAUNCHING CONFERENCE HELD IN KYIV
• “Civil society for improvement of administrative services”
• 26 April 2013
• 80 participants (municipalities and CSOs)
• Together with 8 other projects of NCSF
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RESOURCE CENTRE FOR CSOs CREATED
• On the basis of Samopomich in Lviv municipality
• Resource Centre Coordinator is engaged by the project; 2 staffs allocate time to RC activities
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WHY WAS THE RESOURCE CENTRE CREATED
• 65% of Ukrainians are not satisfied with the quality of administrative service provision
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Citizens expect higher quality standards of the administrative services
There are such practices in Ukrainian cities
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How the changes can be brought about?
If we engage the civil society organisations
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OBJECTIVES OF THE RESOURCE CENTRE
• Consultations• Advisory support• Transfer of
knowledge and experiences on public monitoring of the administrative service provision
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WHAT’S DONE
• Resource Centre sector is equipped in the office
• The library is collected and maintained
• Database and e-mail list of CSOs prepared
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CAPACITY ASSESSMENT OF SAMOPOMICH
• Assessment of over 40 documents
• Questionnaire survey by 15 staffs =
• Interview with 5 partners
Capacity development
plan
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CAPACITY DEVELOPMENT OF THE STAFFS
• 23-24 September – capacity development training for 20 staffs
• Three topics: 1) resource centres for CSOs; 2) administrative services; 3) public monitoring
• Merged with the networking event with 4 other CSOs
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EXPOSURE VISIT TO IVANO-FRANKIVSK
• 10-11 October 2013• 19 staffs and
volunteers• Topics:• 1) activities of the
Centre for Administrative Service Provision; 2) Resource Centre activities; 3) public monitoring experiences
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DEVELOPMENT AND IMPLEMENTATION OF THE
COMMUNICATION STRATEGY
• Changing concept of the newspaper of Samopomich
• Changing work of media unit• Engaging all units into media
work • Engaging famous people to
the organisations’ projects• Adding major issues from the
strategy to the Strategic Plan of the CSO and its media-plan
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NEW OPPORTUNITIES FOR CSOs
Existing practices of public monitoring, 18 international and Ukrainian approaches -
updated
20 thematic presentations on administrative services
and methodologies of public monitoring
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NEW OPPORTUNITIES FOR CSOs
Useful videos on the topic
News updates
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LAUNCH OF THE WEB-PORTAL
• 18 October 2013• International Conference “The
Art of Governance: Effective Tools and Innovations for Local Authorities”
• More than 40 cities participated
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MONITORING INITIATIVE – LEARNING-BY-DOING
• November 2013• Guided by the professional
consultant• 4 monitoring methods: observation,
questionnaire survey, “mystery shopping”, interviewing the staffs of CASPs
• 8 entry points of admin service provision
• 200 respondents
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PRELIMINARY RESULTS
Strengths:-Availability of information materials-Availability of templates of filled in documents (leaflets, newsletters etc)-Polite officials
Weaknesses:-Too fast service provision -Lack of clarifications on the problem-No additional services (making copies)-Lack of office space
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VISIBILITY MATERIALS
• 1500 copies each (posters, stickers, leaflets)
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WIDELY DISSEMINATED IN MUNICIPAL INSTITUTIONS
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NETWORKING MEETINGS WITH REGIONAL CSOs
• 18 October – Workshop and discussion on fundraising for monitoring initiatives and other CSO’s activities – 39 participants
• 31 October – Workshop and discussion on effective communications during monitoring initiatives and other CSO’s activities – 28 participants
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CONCLUSIONS
• Samopomich Resource Centre is known in L’viv and among certain Ukrainian CSOs which were engaged in project activities in 2013
• Additional efforts are needed to promote it further in the civil society sector of Ukraine as the thematic Resource Centre
• For ensuring its sustainability and neutrality, it is suggested to register the Resource Centre as an NGO
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•Legal framework
•Global approaches
•Practices from Ukrainian cities
•“How-to” guides
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LAUNCH AND DISSEMINATION
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SMALL GRANTS CONTEST FOR CSOs
• Purpose - to build the CSOs capacities on public monitoring of the administrative service provision through learning-by-doing
• 2 stages selection process
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SMALL GRANTS CONTEST FOR CSOs
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FUTURE PLANS
• Further disseminate the collection of Smart Practices;
• Support 16 CSOs to assess different aspects of the quality of administrative service provision in cities;
• Help CSOs to organise awareness campaigns at the municipal level to strengthen their initiatives;
• Supplement the capacity development package developed for the CSOs with the new experiences;
• Develop capacity of the municipal officials;• Bring the lessons learned at the local level up to
the national level to further facilitate the process of reforms