O M M I S S I O NO L I C E A T I O N A L N P C · Transaction through the Exam-Cashiering Automated...

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N A T I O N A L P O L I C E C O M M I S S I O N

Revised 2019

Initial Payment/Reimbursement of Tuition and 22 Miscellaneous Expenses for Scholarship Benefits

I. Message II. Introduction III. NAPOLCOM Strategy Map 2022 (Mission & Vision) IV. NAPOLCOM Pledge V. List of Frontline Services VI. Part 1: Central Office Issuance of Certification of NAPOLCOM Eligibility 1 Authentication of NAPOLCOM Eligibility Documents 2 Processing of Application for Police Executive Service Eligibility (PESE) Written Examination (Walk-In)

3

Processing of Application for Police Executive Service Eligibility (PESE) Written Examination (Thru Mail)

4

Processing of Application for Testimonial Eligibility under NAPOLCOM MC No. 96-008 for PNPA Graduates (Walk-In)

5

Processing of Application for Testimonial Eligibility under NAPOLCOM MC No. 96-008 for PNPA Graduates (Thru Mail)

6

Filing an Administrative Complaint Against A Member of the PNP

7

Issuance/Authentication of NAPOLCOM Clearance 8 Review and Evaluation of Claims Prior to Payment of Pension (Total Permanent Physical Disability Benefits)

10

Review and Evaluation of Claims Prior to Payment of Pension (Death Benefits)

13

Payment of Police Benefits 16

Responding to Request for Public Assistance 18

Filing of Application for Scholarship Benefits 20

Table of Contents

VII. Part 2: Regional Office Processing of Application for PNP Entrance Examination 23 Processing of Application for PNP Promotional Examination 24

Processing of Application for Height Waiver for Indigenous Peoples (IPs)

25

Payment of Permanent Disability and Death Benefit Claims 26

Processing of Application for Scholarship of Children of PNP Members Killed (KIA) or Permanently Incapacitated (WIA) While in the Performance of Duty

27

Processing of Application for Payment/Reimbursement of Scholarship Benefits

28

Issuance of NAPOLCOM Certificate of Pending/No Pending Case

29

Authentication of Police Eligibility Document 30

VIII. Feedback and Redress Mechanism and Anti-Fixer Campaign 31

IX. Our Organization 32

Table of Contents

Message

This handbook is developed for the benefit of all

NAPOLCOM personnel, its principal clientele the

Philippine National Police and the general public in order

to further uplift the level of efficiency in the delivery of

frontline services by striving to minimize bureaucratic red

tape and promote transparency in all official dealings with

the Commission, thereby establishing a graft-free

government agency.

The Handbook presents the simplified standards,

specific steps and procedures involved, the cost involved on

the part of the client, the designated officer of primary

responsibility (OPRs) and the time entailed to complete a

particular transaction in all the frontline services delivered

by the Commission in pursuance of its mandate.

It is, therefore, enjoined that all officers and employees

of the Commission should familiarize themselves with the

contents of this Handbook which will serve as their

guidepost in the discharge of their respective duties and

responsibilities as “Lingkod Bayani’.

Introduction

The Philippine Constitution provides that:

“The state shall maintain honesty and

integrity in the public service and take

positive and effective measures against graft

and corruption.”

Article II, Section 27

To fulfill the aforementioned provision, Republic Act No.

9485, otherwise known as the Anti-Red Tape Act of 2007,

was enacted on June 2, 2007 aimed at eradicating red tape in

the operation of all government agencies to maintain

honesty and responsibility among its public officials and

employees and take appropriate measures to promote

transparency in transacting with the public, which shall

include a program for the adoption of simplified procedures

that will expedite transactions in government.

In support to this program, the National Police

Commission established mechanisms to ensure the effective

and uninterrupted delivery of its frontline services, thus the

NAPOLCOM Citizen’s Charter.

With the guidance of the Almighty, we do

hereby solemnly swear to:

N urture excellence and professionalism;

A dhere to the values of honesty, integrity and

esprit d’ corps;

P rovide efficient, effective and responsive service;

O bey and respect the rule of law;

L isten to client concerns;

C ommit ourselves to the principles of transparency

and accountability;

O versee the implementation of the Commission’s

policies and programs for the PNP;

M old a civilian police organization that promotes

community welfare.

NAPOLCOM Pledge

LLIISSTT OOFF FFRROONNTTLLIINNEE

SSEERRVVIICCEESS ((CCEENNTTRRAALL OOFFFFIICCEE))

Type of Frontline Services Concerned Office Fees

Processing Time under Normal Circumstances

1. Issuance of Certification of NAPOLCOM Eligibility

Personnel and Administrative Service (PAS)

Php 150.00

Php 200, if with corrections or typographical errors committed by the examinees

23 minutes

2. Authentication of NAPOLCOM Police Eligibility Documents

Examining Division, PAS

Php 50.00 per copy

10 minutes

3. Processing of Application for Police Executive Service Eligibility (PESE) Written Examination

Walk-In Thru Mail



Php 700.00 Php 700.00

28 minutes 1 hour and 20 minutes

4. Processing of Application for Testimonial Eligibility under NAPOLCOM MC No. 96-008 for PNPA Graduates

Walk-In

Thru Mail



Php 300.00 Php 300.00

5 hours 14 minutes 6 hours and 25 minutes

5. Filing of Administrative Complaint Against a Uniformed Member of the PNP

Investigation Division, Inspection, Monitoring and Investigation Service (IMIS)

10 days 1 hour and 33 minutes

6. Issuance of NAPOLCOM Clearance

Case Management Division, Legal Affairs Service (LAS)

Php 150.00 per copy plus Php 50.00 per additional copy

19 minutes

Frontline Services (Central Office)

Type of Frontline Services Concerned

Office Fees

Processing Time under Normal Circumstances

7. Review and Evaluation of Claims Prior to Payment of Pension

Total Permanent Physical Disability Benefits

Legal Affairs Service (LAS) and Financial Service (FS)

3 hours 76 minutes (processing time of action by Regional Offices not included).

Death Benefits LAS and FS

2 hours 71 minutes (processing time of action by Regional Offices not included)

8. Payment of Police Benefits

FS

1 hour and 26 minutes

9. Responding to Request for Public Assistance

Walk-In

Thru PID e-mail and

Courier

Thru PID Phone

Public Information Division (PID), PAS

3 to 5 hours 10 minutes to 1 day 5 minutes to 1 hour

10. Filing of Application for Scholarship Benefits

LAS and PAS

3 hours and 21 minutes (processing time of action by Regional Offices not included)

11. Initial payment/ Reimbursement of Tuition and Miscellaneous Expenses for Scholarships Benefits

FS and PAS 10 mins

CCEENNTTRRAALL OOFFFFIICCEE

Step Applicant/Client Agency Action Office/OPR Location Fees (Php) Duration

1

Pass with the NOSS Security Officer and secure Client Survey Form

Check the Visitor’s slip/tag and give Client Survey Form

7th Floor Security/ Information Officer

7th Floor Lobby

2 min.

2

Filling Up of Request for Certification Form

Verify the records of eligibility and validate the data through the Computerized Exam Query System and Register the Transaction through the Exam-Cashiering Automated Link System Note: Request for Certification of Eligibility may also be received thru courier.

Certification Section/ Examining Division

Window 1, NOSS

5 min.

3

Proceed to Window 6 and Pay the Applicable Fee

Receive and Issue Official Receipt using the Exam-Cashiering Automated Link System

Cash Section/ GSD

Window 6, NOSS

Php 150.00 per examination title *With correction of misspelled name/wrong Date of Birth – Php 200.00 Fee will apply

1 min.

4

Present the Official Receipt to Certification Section Window

Prepare the Certification of Eligibility using Exam Query System for Certification Section Chief review, initial and approval


Window 1, NOSS

10 min.

5

Receive the Certification of Eligibility

For Walk-in Client: Release the Certification of Eligibility to the requesting party or authorized representative using the Certification Monitoring Logsheet For request thru Courier: Record the release of document using the Certification Logsheet and forward to Records Section/GSD for mailing


Window 1, NSS

2 min.

6

Fill-up Client Feedback Form

Retrieve the Client Feedback Form and drop at designated box


7th Floor Lobby

End of Transaction Total Number of Procedures: 6

Total Number of Signatures: 1 Total Time Involved: (Min./Hrs./Days – Simple Transaction -3 days, Complex 7 days, Technical -20 days)

Central Office 1

ISSUANCE OF CERTIFICATION OF NAPOLCOM ELIGIBILITY

Type of Transaction: G2C, Simple (3 days) Schedule of Availability of Service: Mondays to Fridays, 8:00 AM – 5:00 PM, without Noon Break

Who May Avail of the Service: Passers of the PNP Entrance and Promotional Examinations or their authorized

representative(s) Requirements: Two (2) valid Identification Card and Authorization, if applicable How to Avail of the Service


1

Pass with the NOSS Security Officer and secure Client Survey Form

Check the Visitor’s slip/tag and give Client’s Survey Form


7th Floor Lobby

2 min.

2

Present the Documents to be Authenticated

Verify the records of eligibility and validate the data through the Computerized Exam Query System and Register the Transaction through the Exam-Cashiering Automated Link System Note: Request for Authentication of NAPOLCOM Eligibility documents may also be received thru courier


Window 1, NOSS

1 min.

3

Proceed to Window 6 and Pay the Applicable Fee

Receive and Issue Official Receipt using the Exam-Cashiering Automated Link System

Cash Section/ GSD

Window 6, NOSS

Php 50.00 per copy

1 min.

4

Present the Official Receipt to the Certification Section Window

Check the Official Receipt and stamp “Authenticated” in the photocopy/ies of NAPOLCOM Eligibility and sign the documents certifying that the photocopies are found in order


Window 1, NOSS

2 min.

5

Receive the Authenticated Documents

For Walk-in Client: Release the Authenticated Documents to the requesting party or authorized representative using the Authentication Monitoring Logsheet For request thru Courier: Record the release of document using the same Logsheet for walk-in client and forward to Record Section/ GSD for mailing of documents


Window 1, NOSS

1 min.

6

Fill-up Client Feedback Form

Retrieve the Client Feedback Form and Drop at designated Box


7th Floor Lobby


Total Number Signatures: 1 Total Time Involved: (Min./Hrs./Days – Simple Transaction -3 days, Complex 7 days, Technical -20 days)

Note: For examinations conducted in 2004 and prior years, or eligibilities granted which need further verification, the process may entail a longer duration. The above-stated processing time is for one client being served at one time and requesting for five (5) photocopies. The time is extended when there two or more clients are being served with more copies to be authenticated.

Central Office 2

AUTHENTICATION OF NAPOLCOM ELIGIBILITY DOCUMENTS

Type of Transaction: G2C, Simple (3 days) Schedule of Availability of Service: Mondays to Fridays, 8:00 AM – 5:00 PM, without Noon Break

Who May Avail of the Service: Passers/Holders of NAPOLCOM eligibilities whose photocopies of eligibility need authentication, or their authorized representative

Requirements: Two (2) valid Identification Cards and Authorization, if applicable

How to Avail of the Service


1

Register at the Information Desk Counter at the lobby and secure Visitor’s slip/tag

Secure client’s I.D. and issue Visitor’s slip/tag. Advise client to proceed to the Examining Division window at the 14th floor.

Custodial Unit/In House Security/ Information Desk Officer

Ground Floor Lobby

3 min.

2

Present needed documents for evaluation

Evaluate documents presented, if qualified, direct applicant to proceed to the Cashier at the 7th floor

Duty Officers, Qualification Evaluation Section (QES). Examining Division, PAS

14th Floor

5 min.

3

Pay at the Cashier’s Office

Issue Official Receipt (OR)

Collection Officer, Collection and Disbursement Section (CDS), General Services Division (GSD), PAS

7th Floor NAPOLCOM One Stop Shop

Php 700.00

10 min.

4

Present OR

Process Application and acknowledge receipt of the same thru the issuance of the Notice of Admission. Inform applicants that they will be advised of their room assignment and seat number

QES, Examining Division PAS

14th Floor

10 min.

5

Proceed to the Information Desk Counter, return the Visitor’s slip and log out in the registry book


Ground Floor Lobby




Central Office 3

PROCESSING OF APPLICATION FOR POLICE EXECUTIVE SERVICE ELIGIBILITY (PESE) WRITTEN EXAMINATION

(Walk-In)

Type of Transaction: G2C, Simple (3 days)

Schedule of Availability of Service: Mondays to Fridays; 8:00 AM – 5:00 PM (During the filing period)

Who May Avail of the Service: All qualified uniformed members of the PNP with the ranks of Police Lieutenant Colonel and above with permanent status of appointment, or their authorized representative Requirements:

Properly accomplished Examination Application form (Written Examination Form 1) and Index Card

Examination fee of P700.00

One (1) piece latest I.D. (1” x 1” size) and two (2) latest identical passport size photographs with full name tag that

includes the First Name, Middle Initial and Surname, taken within three (3) months before the date of filing of the application. Pictures that are scanned, photocopied or computer enhanced shall not be accepted.

Authenticated copy of attested appointment (KSS Porma Blg. 33)



1

Send thru mail the accomplished Examination Application form and Index card with requirements

Receive mail request. Transmit the request to the Examining Division, PAS

Records Section, General Services Division (GSD), Personnel and Administrative Service (PAS)

7th Floor NAPOLCOM One-Stop- Shop

1 day

2

Evaluate documents, if qualified and forward processing fee to the

Cashiers’ Office

Qualification and Evaluation Section (QES).


14th Floor

10 min

3

Accept payment of processing

fee. Issue Official Receipt (OR)

Collection Officer,

Collection and Disbursement Section, GSD,

PAS

7th Floor

NAPOLCOM One-Stop-

Shop

Php 700.00

5 min

4

Process Application and acknowledge receipt of the Application thru the issuance of the Notice of Admission (NOA). Forward NOA to the Records Section for mailing

QES, Examining Division, PAS

14th Floor

5 min

5

Mail NOA

Records Section, GSD, PAS

14th Floor Records Section, GSD, PAS

Mail NOA

End of Transaction

Total Number of Procedures: 5 Total Number Signatures: 1 Total Time Involved: (Min./Hrs./Days – Simple Transaction -3 days, Complex 7 days, Technical -20 days)

Central Office 4

PROCESSING OF APPLICATION FOR POLICE EXECUTIVE SERVICE ELIGIBILITY (PESE) WRITTEN EXAMINATION

(Thru Mail)

Type of Transaction: G2C, Simple (3 days) Schedule of Availability of Service: Mondays to Fridays; 8:00 AM – 5:00 PM (During the filing period) Who May Avail of the Service: All qualified uniformed members of the PNP with the rank of Police Lieutenant Colonel with permanent status of appointment. Requirements:

Properly accomplished Examination Application form (Written Examination Form 1) and Index Card

Examination fee of P700.00

One (1) piece latest I.D. (1 x 1 size) and two (2) latest identical passport size photographs with full name tag that

includes the First Name, Middle Initial and Surname, taken within three (3) months before the date of filing of the application. Pictures that are scanned, photocopied or computer enhanced shall not be accepted.

Two (2) legal-size window envelopes with Twenty pesos (P20.00) worth of mailing stamp affixed on each

Authenticated copy of attested appointment (KSS Porma Blg. 33)


Step Applicant/Client Agency Action Office/OPR Location Fees ((Php) Duration

1


Secure client’s I.D. and issue Visitor’s slip/tag. Advise client to proceed to the NAPOLCOM One- Stop-Shop- Examining Division window at the 7th floor.


Ground Floor Lobby

3 min.

Waiting time for 10-15

min

2

Present required documents for evaluation

Evaluate documents presented; if qualified, direct applicant to proceed to the Cashier’s Office

14th Floor Qualification Evaluation Section (QES), Examining Division, PAS

3


Issue Official Receipt (OR)

Collection Officer, Collection and Disbursement Section (CDS), GSD, PAS


Php 300.00

5 min.

4

Present OR

Process Testimonial Eligibility


14th Floor

5 min

5

Sign Report of Testimonial Eligibility

Chief, ED, PAS; Service Chief, PAS; and Vice Chairman and Executive Officer (VCEO)

14th Floor 18th Floor

5 min

6

Sign in the logbook and receive Report of Testimonial Eligibility

Release Report of Testimonial Eligibility


14th Floor

1 min

7



Ground Floor Lobby


End of Transaction


Central Office 5

PROCESSING OF APPLICATION FOR TESTIMONIAL ELIGIBILITY Under NAPOLCOM MC No. 96-008 for PNPA Graduates

(Walk-In)


Schedule of Availability of Service: Mondays to Fridays; 8:00 AM – 5:00 PM, No Noon Break Who May Avail of the Service: All qualified PNPA Graduates or their authorized representative(s)

Requirements

Properly accomplished Application form and Index Card

Processing fee of P300.00

Two (2) pieces latest ID size (1” x 1” size) photographs

Authenticated copy of Department Order

Letter of Authorization, if applicable



1

Send thru mail the Request for grant of Testimonial Eligibility

Receive mailed request. Transmit the request to the Examining Division, PAS

Records Section, General Services Division (GSD), Personnel and Administrative Service (PAS)


Send thru mail the Request for grant of Testimonial Eligibility

1 day

2

Evaluate documents;, if qualified and forward processing fee to the Cashiers’ Office

Qualification and Evaluation Section (QES). Examining Division, PAS

14th Floor

10 mins.

3

Accept payment of processing fee. Issue Official Receipt (OR)

Collection Officer, Collection and Disbursement Section, GSD, PAS


Php 300.00

5 mins.

4

Process Testimonial Eligibility


14th Floor

5 mins.

5

Sign Report of Testimonial Eligibility

Chief, ED, PAS; Service Chief, PAS; and Vice Chairman and Executive Officer (VCEO)

14th Floor 18th Floor

5 days

6

Release and forward Report of Rating Testimonial Eligibility to the Records Section, GSD, PAS for mailing


14th Floor

5 min

7

Receive and mail Report of Testimonial Eligibility

Records Section, GSD, PAS

14th Floor Records Section, GSD, PAS

End of Transaction


Central Office 6

PROCESSING OF APPLICATION FOR TESTIMONIAL ELIGIBILITY under NAPOLCOM MC No. 96-008 for PNPA Graduates

(Thru Mail)


Schedule of Availability of Service: Mondays to Fridays; 8:00 AM – 5:00 PM, No Noon Break Who May Avail of the Service: All qualified PNPA Graduates or their authorized representative(s)

Requirements

Properly accomplished Application form and Index Card

Processing fee of P300.00

Two (2) pieces latest I.D. (1 x 1 size) photographs

Authenticated copy of Department Order

One (1) legal size window envelope with Twenty pesos (P20.00) worth of mailing stamp affixed



1


Secure client’s I.D. and issue Visitor’s slip/tag. Advise client to proceed to the Inspection, Monitoring and Investigation Division (IMIS) at the 12th Floor


Ground Floor Lobby

3 mins.

2

Proceed to the Investigation Division, IMIS

Interview and inform complainant whether the complaint is within the

jurisdiction of the Commission or not

If within jurisdiction of the Commission, designate an Investigator and advice client to proceed to Step 3 If complaint is not within the Commission’s jurisdiction, information may be provided to client, as necessary, and advice client to take Step 4

Chief, Investigation Division, Inspection, Monitoring and Investigation Service (IMIS)

12th Floor

20 - 30 mins.

3

Proceed to Designated Investigator

Assist in the preparation/filing of Affidavit-Complaint and other documents, if necessary

Special Investigator, Investigation Division, IMIS

12th Floor

1 hour per sworn statement per person

4

Proceed to the Information Desk Counter at the lobby, return the visitor’s slip/tag and log out in the registry book

5

Assign an Investigator to undertake pre-charge evaluation

Chief, Investigation Division, IMIS

12th Floor

6

If there is a finding of probable cause, recommend filing of administrative case; if there is none, prepare a Resolution recommending dismissal of complaint for approval of the Commission en banc

Special Investigator, Investigation Div., IMIS

12th Floor

10 days

7

If found that the complaint has probable cause, file a case for Summary Dismissal and inform complainant

Investigation Division, IMIS

12th Floor 10 mins.



Central Office 7

FILING AN ADMINISTRATIVE COMPLAINT AGAINST A UNIFORMED MEMBER OF THE PNP

Type of Transaction: G2C, Simple (3 days) Schedule of Availability of Service: Mondays to Fridays, 8:00 AM – 5:00 PM, No Noon Break

Who May Avail of the Service: Natural or juridical persons who have complaints against Uniformed Members of the PNP

Requirements: Sworn Statement, Complaint-Affidavit, Certificate of Non-Forum Shopping and other documents relative to the case such as medical certificate, birth certificate, etc.


a. Issuance of NAPOLCOM Clearance

Step Applicant/ Client

Agency Action Office/OPR Location Fees (Php)

Duration

1


Secure client’s I.D. and issue Visitor’s slip/tag. Advise client to proceed to the NAPOLCOM One-Stop- Shop Legal Affairs Service Window 3 and secure a Request for Record Check form

Custodial Unit/In House Security/ Information Desk officer

Ground Floor Lobby

3 mins.

2

Proceed to the Legal Affairs Service Window 3 and present all the required documents to

secure a Request for Record Check Form

Check if the required documents are complete and determine the purpose of the request; If for promotion or

other purposes, except for retirement or TPPD, inform client to proceed to Cashier’s Office for payment

Case management and Court Representation Division (CMCRD), Legal Affairs Service (LAS) – Window 3


3

Proceed to Cashier’s Office for payment

Receive payment and issue Official Receipt (O.R.)

Collection Officer, Collection and Disbursement Section (CDS), General Services Division (GSD), Personnel and Administrative Service (PAS)


Php 150 per copy plus PhpP 50 per additional copy

5 mins.

4

Proceed to the Legal Affairs Service Window 3 and present the Official Receipt

Give Request for Record Check Form

CMCRD –LAS Window 3


5

Accomplish the Request for Record Check Form and submit to the Legal Affairs Service Window 3

Indorse the accomplished Request for Record Check Form to the National Appellate Board for verification

CMCRD-LAS Window 3


Central Office 8

ISSUANCE/AUTHENTICATION OF NAPOLCOM CLEARANCE


Who May Avail of the Service: Uniformed PNP members applying for promotion or retirement, and other purposes Requirements

Duly accomplished Request for record Check Form

Authenticated Copy of the Special Order issued by DPRM, if the application is for optional/compulsory

retirement, TPPD or Death Claims

Clearance Issued by the NAPOLCOM Regional Office concerned

Original copy of authorization letter for the purpose of securing NAPOLCOM Clearance

Photocopy of the IDs of PNP member and authorized representative


6

Verify if there are pending appealed case

Certify if the Accomplished Request for Record Check Form the result of verification

Indorse to Legal Affairs Service Window 3

National appellate Board (NAB) personnel


5 mins.

7

Receive the certified Request for Record Check Form and proceed to the Legal Affairs Service at the 12th Floor

Release the certified Request for Record Check Form and other required documents; advise client to proceed to the Legal Affairs Service (LAS) at the 12th Floor

CMCRD-LAS Window 3


2 mins.

8

Present the Accomplished Request for Record Check Form and other required documents

Verify in the CMCRD Database if the client has pending case before the Legal Affairs Service;

Prepare clearance for signature of LAS Service Chief

CMCRD-LAS

12th Floor

9

Receive NAPOLCOM Clearance (or Claim Stub)

Release NAPOLCOM Clearance to client; or Issue Claim Stub and inform client to return to the office on the indicated claim date

CMCRD-LAS

12TH Floor

10

Claim Clearance on the indicated claim date on the stub

Release NAPOLCOM Clearance

CMCRD-LAS

12th Floor 2 mins.

b. For authentication of NAPOLCOM Clearance


Agency Action Office/ OPR

Location Fees Duration

1

Proceed to LAS at the 12th /floor and present a copy of the NAPOLCOM Clearance to be authenticated

Issue a Request for Case Document Form with computation of the amount to be paid and advise client to proceed at the Cashier’s Office at the 7th floor

CMCRD-LAS

12th Floor

2 mins.

2

Proceed to the Cashier’s Office for payment

Receive payment and issue Official receipt

Collection Officer, Collection and Disbursement Section, GSD, PAS

7th Floor NAPOLCOM One-Stop Shop

Php 50 per copy

3

Proceed to LAS and present the OR to claim the authenticated NAPOLCOM Clearance

Release the authenticated NAPOLCOM Clearance

CMCRD- LAS

12th Floor

4


Custodial Unit/In House Security /Information Desk Officer

Ground Floor Lobby



Central Office 9

10



Agency Action Office/OPR Location Fees (Php)

Duration

1

PNP DPRM Staff registers at the Information Desk Counter at the lobby

and secure Visitor’s slip/tag

Secure client’s I.D. and issue Visitor’s slip/tag. Advise client to proceed to the

NAPOLCOM One Stop Shop

Custodial Unit/In- House Security/ Information Desk Officer

Ground Floor Lobby

3 mins.

2

Proceed to the NAPOLCOM One-Stop- Shop and submit claim folder

Receive and submit claim folder at the Legal Affairs Service (LAS)

NAPOLCOM One- Stop-Shop Staff


5-10 mins.

3

Evaluate claim folder

to determine If cause of disability is service- connected and indorse claim to concerned regional office (Medical Officer)

Legal Affairs Service

12th Floor

1 hour

4

Receive and investigate claim folders then inform concerned claimant on the submission of additional/lacking supporting documents

Concerned Regional Office

Within five (5) days per complete folder; dependent on the volume of folders received

5

Prepare Report of Investigation (ROI) and Adjudication Claim

Within fifteen (15) days after investigation

Central Office 10

REVIEW AND EVALUATION OF CLAIMS PRIOR TO PAYMENT OF PENSION (TOTAL PERMANENT PHYSICAL DISABILITY BENEFITS)

Type of Transaction: G2C, Complex (7 days) Schedule of Availability of Service: Mondays to Fridays, 8:00 AM – 5:00 PM, No Noon Break Who May Avail of the Service: Uniformed PNP members who incur permanent disability in line of duty or due to service-connected illnesses. Requirements Copy of the following in three (3) sets:

Application letter of claimant

Duly authenticated Service Record

Detailed Investigation Report from Chief of Police or immediate superior, as to the cause and extent of the

disability

Recommendation for TPPD of a disabled PNP member by the PNP Chief or his duly authorized representative

Certification from the appropriate medical officer that the PNP member is unfit to further perform the duties of his office

Certified true copy of latest attested appointment

Certified true copy of Clearance from Money and Property Accountability

Authenticate copy of latest payslip or Certification of Last Payment

Certificate of no pending case from OMBUDSMAN, NAPOLCOM, PLEB, PNP, IAS

Complete clinical and hospitalization records

Official Receipts of medical, hospital and doctor’s fees

6

Pay gratuity and reimbursement of medical expenses

Regional Office Concerned

One (1) week from receipt of budget release from DBM

7

Indorse claim folder to C.O. for payment of pension

Dependent on the mode of transmission of document

8

Receive and forward claim folder/s to the Legal Affairs Service (LAS)

NAPOLCOM One- Stop-Shop Staff


3-5 mins.

9

Receive claim folder from C.O. Central Records and enter details in DTS and daily Monitoring Log sheet (LAS receiving Staff)

Legal Affairs Service (LAS)

12th Floor

10 mins

10

Check Indorsement and route claim folder to LAWBD (ASSC)


12th Floor

10 mins

11

Receive claim folder and record in LAWBD Incoming/Outgoing Documents Logbook 9LAWBD Staff)


12th Floor

5 mins

12

Evaluate the application and forward to Pension Unit for preparation of Brief (C, LAWBD)


12th Floor

20 mins.

13

Evaluate completeness of requirement and prepare Brief In case of lacking requirement, inform claimant to submit lacking requirement (LAWBD Staff) Note: Processing of the application will be put on hold until receipt of the lacking requirement


12th Floor

30 mins

14

Review and affix initials on the Brief (C, LAWBD)


12th Floor

10 mins

15

Review Application and approve the Brief (SSC)

Legal Affairs Service (LAS)1

12th Floor

10 mins

16

Input details in BCMIS, record Brief in outgoing logbook and forward to the office of ADEO for evaluation and approval (LAWBD Staff)


12th Floor

15 mins

Central Office 11

17 Review, sign and transmit Brief and Claim folder to the VCEO for approval

ADEO 18th Floor 5 mins.

18 Review and approve the claim (VCEO)

VCEO 18th Floor 5 mins.

19 Receive approved Brief and prepare indorsement to Financial service for payment (LAWBD

Staff)


12th Floor 10 mins

20 Review and affix initials on Indorsement (C, LAWBD)


12th Floor 3 mins.

21 Review and sign the Indorsement 9SSC)


12th Floor 5 mins.

22 Transmit Indorsement and claim folder to FS (LAWBD Staff)


12th Floor 10 mins

23 Prepare voucher for payment of pension

Financial Service (FS)

15th Floor 10 mins.

End of Transaction

Total Number of Procedures: 23

Total Number Signatures: 3

Total Time Involved: (Min./Hrs./Days – Simple Transaction -3 days, Complex 7 days, Technical -20 days)

Central Office 12


Step Applicant/

Client Agency Action Office/OPR Location

Fees (Php)

Duration

1

Receive and investigate claim folders, then inform concerned claimant on the submission of additional/lacking documents

Concerned Regional Office

Within five (5) days per complete folder; dependent on the volume of folders received

2

Prepare Report of Investigation (ROI) and Adjudication Claim

Within fifteen (15) days after investigation

3

Pay gratuity, burial and reimbursement of medical expenses

One (1) week from receipt of budget release from the DBM

4

Indorse claim folder to C.O. for payment of pension

Dependent on the mode of transmission of documents

5

Receive and forward claim folder/s to the Legal Affairs Service (LAS)

NAPOLCOM One-Stop-Shop Staff


3-5 mins

6

Receive claim folder from C.O. Central records and enter details in DTS and daily Monitoring Log Sheet (LAS Receiving Staff)

Legal affairs Service (LAS)

12th Floor

10 mins.

7

Check Indorsement and route claim folder to LAWBD (ASSC)


12th Floor

10 mins.

Central Office 13

REVIEW AND EVALUATION OF CLAIMS PRIOR TO PAYMENT OF PENSION (DEATH BENEFITS)

Type of Transaction: G2C, Complex (7 days) Schedule of Availability of Service: Mondays to Fridays, 7:30 AM – 5:30 PM

Who May Avail of the Service: Surviving spouse/Heirs of PNP members who died in line of duty or because of service-connected ailments. Requirements:

Application letter of claimant

Duly authenticated Service Record

Detailed Investigation Report from Chief of Police or immediate superior/supervisor as to the circumstances or cause of death

Certified true copy of latest attested appointment

Certification of Clearance from Money and Property Accountability

Authenticated copy of latest payslip or Certification of Last Payment

Complete clinical and hospitalization records

Official Receipts of medical, hospital and doctor’s fees

Original NSO/PSA copy of Death Certificate

Original NSO/PSA copy of Marriage Certificate

Original copy of NSO PSA copy of CENOMAR of both spouses

Proof of surviving legal heirs, if claimant is other than surviving spouse. If claimants are minors, Letter of

guardianship

8

Receive claim folder and record in LAWBD Incoming/Outgoing Documents Logbook (LAWBD Staff)


12th Floor

5 mins.

9

Evaluate the application and forward to Pension unit for preparation od Brief (C< LAWBD)


12th Floor

20 mins.

10

Evaluate completeness of requirements and prepare Brief In case of lacking of requirements, inform claimant to submit lacking requirement (LAWBD Staff) Note: Processing of the application will be put on hold until receipt of the lacking requirement


12th Floor

30 mins.

11 Review and affix initials on the Brief (C, LAWBD)


12th Floor 10 mins.

12 Review application and approve the Brief (SSC)


12th Floor 10 mins.

13

Input details in BCMIS, record Brief in outgoing logbook and forward to the office of ADEO for evaluation and approval (LAWBD Staff)


12th Floor

15 mins.

14

Review, sign and transmit Brief and claim folder to the VCEO for approval (ADEO)

Actg. Deputy Executive Officer

18th Floor

5 mins.

15 Review and approve the claim (VCEO)

VCEO 18th Floor 5 mins.

16

Receive approved Brief and prepare Indorsement to the Financial Service for payment (LAWBD Staff)


12th Floor

10 mins.

17 Review and affix initials on Indorsement (C, LAWBD)


12th Floor

3 mins.

18 Review and sign the Indorsement (SSC)


12th Floor

5 mins.

Central Office 14

19

Transmit indorsement and claim folder to FS (LAWBD Staff)


12th Floor

10 mins.

20

Prepare voucher for payment of pension

Financial Service (FS)

15th Floor

10 mins.

End of Transaction




Central Office 15

Step Applicant/

Client Agency Action

Office/OPR Location Fees (Php)

Duration

1


Secure client’s I.D. and issue Visitor’s slip/tag. Direct client to proceed to the NAPOLCOM One-Stop-Shop

Custodial Unit/In House Security / Information Desk officer

Ground Floor Lobby

1 min.

2

Verify status of Claim

Evaluate claim folder as to: a. Completeness and

authenticity of Supporting Documents

b. Date of receipt of claim to determine schedule of payment (first-in- first-out

policy) Inform claimant as to schedule of payment

PNP Welfare Benefit Unit (PNPWBU), Financial Service (FS)

15th Floor

15 to 30 mins.

3

If claim is already scheduled for payment, verify from data base if List of Due and Demandable Accounts Payable-Advice to Debit Account (LDDA-ADA) is already validated by the Government Servicing Board (GSB)/Accredited Banks

4

LDDA-ADA

If LDDA-ADA is already validated, direct claimant to proceed to Collection and Disbursement Section, PAS for the copy of validation

5

Claim copy of validated LDDA-ADA and avail Pensioner’s I.D.

Collection and Disbursement Section, GSD, PAS


5 mins.

PAYMENT OF POLICE BENEFITS


Who May Avail of the Service: PNP members (Permanently and Totally Disabled), Surviving Beneficiaries, representatives with Special Power of Attorney (SPA)

Requirements: Approved claims complete in requirements/supporting documents How to Avail of the Service

Central Office 16

To Avail of Pensioner’s ID: Requirements

Official Receipt

Duly accomplished and approved finger printing and specimen forms,

2 copies of 1”x1” picture

Photocopy of 3 valid ID cards

Photocopy of Adjudication

1


Secure client’s I.D. and issue Visitor’s slip/tag. Advise client to proceed to the PNPWBU, FS


Ground Floor Lobby

3 mins.

2

Fill out Pensioner’s I.D. Information Form

Review requirements submitted, verify if included in the Pensioners Payroll, if included issue Order of Payment

PNP Welfare Benefit Unit, FS

10 mins.

3

Proceed to Cash Section, PAS for payment of fee

Issue Official Receipt

Cash Section. PAS


Php 100

2 mins.

4

Proceed to the Inspection, Monitoring and Investigation Service (IMIS)

Assist in taking the finger prints and handwriting specimen of claimant. Advise client to return to PNP WBU, FS

IMIS

12th Floor

15 mins.

5

Proceed to PNPWBU, FS, present O.R., fingerprinting and handwriting specimen form

Photo shot of pensioner, approval in the I.D. Information form, issue and release I.D. to claimant

PNP Welfare Benefit Unit. FS

15th Floor

10 mins.

6



Ground Floor Lobby

End of Transaction




Central Office 17

Step

Applicant/ Client

Agency Action


Duration

1

Register at the Information Desk

Counter at the lobby and secure Visitor’s slip/tag

Secure client’s I.D. and issue Visitor’s slip/tag.

Advise client to proceed to the Public Information Division (PID), PAS at the 7th floor

Custodial Unit/In House

Security / Information Desk officer

Ground Floor

Lobby

1 min.

2

Proceed to the Public Information, Division, PAS

Interview client and provide necessary assistance/ information or refer to concerned office/person

Public Information Division (PID), PAS personnel

7th Floor

30 mins.

Researchers: Proceed to the

Library Section, PID, PAS

Get referral letter and check the research topic on the card catalogue

Library

personnel

9th Floor

30 mins.

Provide the reference materials and, if necessary, assist in the photocopying of documents

1-2 hours

If reference materials are not available, undertake interlibrary loan or internet surfing

30 mins. to

1 hour

Media Practitioners: Proceed to the Public Information Division, PAS

Assess request for information, coordinate with concerned office/person, and gather and photocopy information materials

Asst. Div. Chief, PID

7th Floor

30 mins.

Assess request for interview, prepare information materials and coordinate with concerned

official


30 mins. to

1 hour

Assist and cover the conduct of interview


30 mins. to 2 hours

3


Custodial Unit/In-House Security /Information Desk Officer

Ground Floor Lobby

End of Transaction




Central Office 18

RESPONDING TO REQUEST FOR PUBLIC ASSISTANCE (Walk-In)


Schedule of Availability of Service: Mondays to Fridays, 8:00 AM – 5:00 PM, No Noon Break

Who May Avail of the Service:

Persons who have queries about the services and policies of the Commission

PNP members and beneficiaries

Applicants for police examinations

Researchers (students, PNP, GOCCs, NGOs)

Other government agencies

Media practitioners


Step Applicant/



Duration

1

Send to PID e-mail or courier request for assistance/ information

Prepare reply to e-mail queries. Print e-mail and refer to concerned office/person

Public Information

Division (PID), PAS

7th Floor

5 mins.

For queries sent thru courier, prepare letter reply for signature by the VCEO or Service Chief, PAS

PID

7th Floor

1 day

2 Send letter-reply to concerned office/person thru e-mail and courier

PID

7th Floor

5 mins.

End of Transaction




Step Applicant/



Duration

1 Make phone call to request assistance/ information

Provide necessary information to caller or refer to concerned office/person.

Public Information Division (PID), PAS

7th Floor

3 - 5 mins.

If query concerns NAPOLCOM policy, gather and photocopy necessary materials and send to caller thru e-mail or fax

PID Library personnel

7th Floor 9th Floor

45 min. to 1 hour

End of Transaction




RESPONDING TO REQUEST FOR PUBLIC ASSISTANCE (Thru PID e-mail and Courier)


RESPONDING TO REQUEST FOR PUBLIC ASSISTANCE (Thru Phone)


Central Office 19

Central Office 20

FILING OF APPLICATION FOR SCHOLARSHIP BENEFITS

Type of Transaction: G2C, Complex (7 days) Schedule of Availability of Service: Mondays to Fridays, 8:00 AM – 5:00 PM, No Noon Break

Who May Avail of the Service: Children of Uniformed PNP Personnel who are Killed/Wounded in Police Operation

Requirements

Application Letter

Certified True Copy of Adjudication

Enrollment Assessment or Statement of Account

Original Copy of Official Receipts for Reimbursement

PSA/NSO copy of Birth Certificate of Applicant

Two (2) Certificates of Good Moral Character

Report Card of Previous School Year or Semester


Step Applicant/


Fees (Php)

Duration

1 Client or PNP

Beneficiary files application

Receive application

Regional Office

Regional Office concerned

3 mins.

2

Evaluate application and claim folder and inform client of submission of additional requirements

1 hour for complete documents

3

Conduct interview of client, if needed

1 day

4

Prepare Evaluation Report, Letter to claimant and Indorsement to Central Office

5 days

5

Receive claim folders and forward said documents to the Legal Affairs Service (LAS)

Records Section, Personnel and administrative Service (PAS)

7th Floor NAPOLCOM One-Stop-Shop

10 mins.

6

Receive scholarship application folder from C.O. Central records and enter details in DTS and Daily Monitoring Log Sheet (LAS Receiving Staff)


12th Floor

10 mins.

7

Check Indorsement and route application folder to the LAWBD (ASSC)


12th Floor

10 mins.

8

Receive application folder and record in LAWBD Incoming/ Outgoing Logbook (LAWBD Staff)


12th Floor

5 mins.

9

Evaluate the scholarship application and route the application folder to the scholarship unit for preparation of Memorandum


12th Floor

20 mins.

10

Evaluate the completeness of the supporting documents and prepare memorandum reflecting the amount of scholarship benefit In case of lacking

requirement, inform claimant to submit lacking requirement (LAWBD Staff) Note: Processing of the application will be out on hold until receipt of the lacking document

Legal Affairs

Service (LAS)

12th Floor

30 mins.

11

Review and affix initials on the Memorandum (C,LAWBD)


12th Floor

10 mins.

12

Evaluate application and approve Memorandum (SSC)


12th Floor

15 mins.

13

Input scholarship details in BCMIS (LAWBD Staff)


12th Floor

10 mins.

14

Record outgoing memorandum in Logbook and DTS and transmit to ADEO


12th Floor

15 mins.

15

Review sign and transmit Memorandum to the VCEO (ADEO)

ADEO

18th Floor

5 mins

16

Review and approve the scholarship claim (VCEO)

VCEO

18th Floor

5 mins

17

Receive approved memorandum and prepare indorsement to FS (LAWBD Staff)


12th Floor

10 mins.

18

Review and affix initial on the indorsement Letter (C,LAWBD)


12th Floor

5 mins.

19 Approve Indorsement Letter


12th Floor 10 mins.

20 Transmit Indorsement and scholarship folder to FS (LAWBD Staff)


12th Floor

10 mins.

End of Transaction




Central Office 21

INITIAL PAYMENT/REIMBURSEMENT OF TUITION AND MISCELLANEOUS EXPENSES FOR SCHOLARSIP BENEFITS


Who May Avail of the Service: All Surviving legitimate or Acknowledged Illegitimate Children of the deceased or

Permanently Incapacitated/Disabled PNP Personnel. Requirements: Copy of Adjudication (If any) How to Avail of the Service

Step Applicant/


Fees (Php)

Duration

1


Secure client’s I.D. and issue Visitor’s slip/tag. Advise client to proceed to the PNPWBU, FS

Custodial Unit/In-House Security/ Information Desk officer

Ground Floor Lobby

3 mins.

2

Verify status of claim

If check is available, advise claimant to pick up check at the Cash Section, PAS

PNP Welfare Benefits Unit, FS

15th Floor

2 mins.

3

Proceed to Cash Section, PAS, present valid I.D. for proper identification identification

Release check

Cash Section, PAS


5 mins.

4


Custodial Unit/In-House Security /Information Desk Officer

Ground Floor Lobby

End of Transaction




Central Office 22

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PROCESSING OF APPLICATION FOR PNP ENTRANCE (PNPE) EXAMINATION

Type of Transaction: G2C, Simple (3 days) Schedule of Availability of Service: Mondays to Fridays, 8:00 a.m. to 5:00 p.m., No Noon Break (During the Filing Period) Who may avail of the Service: Civilian Filipino Citizen who meets the minimum requirements set by the National Police

Commission.

Requirements:


Fully accomplished NAPOLCOM Form 1-A and Index Card

Three (3) pieces (1 x 1 size) recent and identical color pictures with white background and complete nametag

Transcript of Scholastic Records and Diploma from CHED-accredited schools

Birth Certificate issued by the Local Civil Registrar (LCR) or by the main office of the Philippine Statistics Authority (PSA)

Two (2) legal-size window envelopes with twenty pesos (Php20.00) pesos worth of mailing stamps affixed How to Avail of the Service Step Applicant/Client Agency Action Office/OPR Location Fees Duration

1 2

Log in

Request and advise client to write name in the log book and proceed to concerned frontline service personnel

2 min

3


Evaluate documents and advise client to proceed to Cashier

10 min.

4


Receive payment and issue Official Receipt (OR)

Php 400.00

5 min

5

Present OR and accomplish and submit application Form 1-A and Index Card submit to concern personnel

Accept and evaluate application form and the required documents and, if complete, issue corresponding admission slip (depends on how the applicant fills out the application form)

20 min

End of Transaction

Total Number of Procedures: 5 Total Number Signatures: 1


Regional Office 23

PROCESSING OF APPLICATION FOR PNP PROMOTIONAL EXAMINATION

Type of Transaction: G2C, Simple (3 days) Schedule of Availability of Service: Mondays to Fridays, 8:00 a.m. to 5:00 p.m., No Noon Break (During the Filing Period) Who may avail of the Service: PNP Members with the ranks Patrolman/Patrolwoman, Police Corporal, Police Staff Sergeant, Police Master Sergeant, Police Chief Master Sergeant, Police Executive Master Sergeant, Police Lieutenant, Police Captain, Police Major and Police Lieutenant Colonel. Requirements:

Fully accomplished NAPOLCOM Form 1-A and Index Card

Certified True Copy of Original and Attested Appointment, PNP Absorption Order and General Order (for lateral entrants)

Certificate of Completion of Training

Service Record

Report of Rating/Certification issued by the NAPOLCOM Central Office or CSC Certificate of Eligibility

For BSPS and BSPMA graduate, submit a photocopy of General Order and Certificate of Completion of Training. How to Avail of the Service

Step Applicant/Client Agency Action Office/OPR Location Fees Duration

1

Log in

Request and advise client to write name in the log book and proceed to concerned frontline service personnel

2 min

2


Evaluate documents, presented, if qualified, direct applicant to proceed to Cashier

10 min

3


Accept payment issue Official Receipt (OR) and release Form 1-A and Index card

PO 4th Class -Php 400.00 PO 3rd Class -Php 450.00 PO 2nd Class -Php 500.00 PO 1st Class - Php 600.00

5 min.

4

Present OR and accomplish and submit application Form 1-A and Index Card submit to concern personnel

Accept and evaluate application form and the required documents and if complete, issue corresponding admission slip (depends on how the applicant fills out the application form)

20 min




Regional Office 24


Agency Action Office/OPR Location Fees Duration

1

Submit letter of application, complete requirements and height measurement

Receive letter of application and complete requirements

Height Measurement

Secretariat, Height Waiver Committee (HWC)

2 mins.

2

Write letter to NCIP/NCMF for validation of the authenticity of the COC

Schedule and notify the applicant, thru text messages or as appropriate and the HWC of the interview upon receipt of confirmatory letter from NCIP/NCMF)

Secretariat, HWC

2 mins (processing

time of action by

NCIP/NCMF not included)

3

Interview applicant upon receipt of confirmatory letter from NCIP/NCMF

HWC 10-15 mins

4

Pay height waiver application fee

Receive application fee Collection Officer

Php 100

5

After validation, prepare Height Waiver Committee Resolutions

HWC

5-10 mins (individual

deliberation of HW

Committee not included)

6

Submit the resolution duly signed by the committee

Prepare the Resolution and prepare the HW certificate

Forward HWC to ORD for signature

Secretariat HWC

5 mins.

7 Pay authentication fee Receive authentication fee Collection Officer

Php 50 1 min.

8

Receive the HW certificate and authenticated copies of Resolution and HW certificate

Issue the HW Certificate and authenticated copies of Resolution and HW Certificate

Secretariat, HWC

1 min.

End of Transaction




PROCESSING OF APPLICATION FOR HEIGHT WAIVER FOR INDIGENOUS PEOPLES (IPs)


Schedule of Availability of Service: Mondays to Fridays, 8:00 a.m. to 5:00 p.m., No Noon Break

Who may avail of the Service: Certified members of Indigenous Peoples/Muslim Filipinos

Height: Male: At least 1 meter and 52 centimeters (approx. 5’0”) Female: At least 1 meter and 45 centimeters (approx. 4’10”)

Requirements: Application Letter with contact no. addressed to the NAPOLCOM Regional Director Original copy of COC issued by NCIP/NCMF Authenticated copy of Information Index, Birth Certificate issued by the Local Civil Registrar (LCR) or by the main office of

the Philippine Statistics Authority (PSA) and other attachments submitted to NCIP/NCMF. 2”x 2” color photo with white background and name tag



Regional Office 25


Agency Action Office/OPR Location Fees Duration

1

Log in

Request and advise client to write name in the log book and to proceed to concerned frontline service personnel

2 min.

2

Proceed to concerned personnel for proper validation of identity and fingerprinting

Validate identity and require claimant to undergo fingerprinting

30 min.

3

Prepare Order of Release Form

5 min.

4

Proceed to the Chief, Technical Services Division

Validate the identity of claimant and recommend approval/disapproval of the Order of Release Claim

5 min.

5

Approve/Disapprove Release Order form

5 min.

6

Receive the check

Release check to claimant

3 min.

End of Transaction




PAYMENT OF PERMANENT DISABILITY AND DEATH BENEFIT CLAIMS Type of Transaction: G2C, Simple (3 days) Schedule of Availability of Service: Mondays to Fridays, 8:00 a.m. to 5:00 p.m., No Noon Break Who may avail of the Service:

Any PNP member with an approved Total and Permanent Physical Disability (TPPD) claim adjudication and who was notified that his/her check payment is available for release

Surviving spouse or qualified dependents of a deceased PNP member with an approved adjudicated death benefit claim and who were notified that their check payment is available for release

Requirements:

2 pieces 1” x 1” ID picture

2 valid IDs


Regional Office 26


Agency Action Office/OPR Location Fee (Php)

Duration

1

Log in

Request and advise client to

write name in the log book and to proceed to concerned front line personnel

3 min.

2

Submit application

Evaluate application and supporting documents

1 hour

3

Submit for interview

Interview and brief applicants

30 min.

4

Forward application and supporting documents

5 min

5

Receive and process documents

3 hours

6

Sign and recommend for approval/disapproval

7

Approve/disapprove application

8

Prepare and forward indorsement letter

12 min.

9

Send the approved application with complete supporting documents to NAPOLCOM Central Office for initial Payment

30 min.



PROCESSING OF APPLICATION FOR SCHOLARSHIP OF CHILDREN OF PNP MEMBERS KILLED (KIA) OR PERMANENTLY INCAPACITATED (WIA)

WHILE IN THE PERFORMANCE OF DUTY


Schedule of Availability of Service: Mondays to Fridays, 8:00 a.m. to 5:00 p.m., No Noon Break Who may avail of the Service: Children of the PNP members killed in action or permanently incapacitated while in the

performance of duty

Requirements: (3 copies each of the following) Letter of Application Certified true copy of the NAPOLCOM Adjudication Award Certified copy of Birth Certificate issued by the Local Civil Registrar (LCR) or by the Philippine Statistics Authority

(PSA) Certificate Good Moral Character issued by the Barangay Captain and School Principal Approved Registration/Enrollment Form Enrollment Assessment/Statement of Account duly signed by the School Treasurer How to Avail of the Service

How to Avail of the Service:

Regional Office 27



Duration

1

Log in

Request and advise client to write name in logbook and proceed to concerned front line service personnel

3 mins

2

Submit application

Evaluate application and supporting documents

1 ½ hours

3

Forward application and supporting document

4

Evaluate and process documents and make recommendation

30 mins.

5

Approve/disapprove recommendation

5 mins.

6

Prepare voucher/s of approved application and submit for funding/obligation

12 mins.

7 Process/Obligate Voucher 10 mins.

8 Forward to Regional Director for approval/disapproval

End of Transaction




Regional Office 28

PROCESSING OF APPLICATION FOR PAYMENT/REIMBURSEMENT OF SCHOLARSHIP BENEFITS


Schedule of Availability of Service: Mondays to Fridays, 8:00 a.m. to 5:00 p.m., No Noon Break

Who may avail of the Service: Children of the PNP members killed in action (KIA) or permanently disabled in action (WIA)

Requirements:

Application Letter (reimbursement or direct payment)

Statement of Account (in case application is for payment or reimbursement of partial payment)

Official Receipt/s of full/partial payment

Report Card (for elementary/high school)

Transcript of Records (Graduating College Students)

Class cards (Non-graduating College Students)

2 copies 2” x 2” recent picture (color) of scholar

How to Avail of the Service:



Duration

1

Log in


2 mins

2

Advise client to proceed to concerned frontline personnel

3

Verify from Records if client has no pending case

10 min.

4

Accomplish and submit request form

Accept payment and issue Official Receipt (OR)

2 min.

5

Proceed to Cashier for payment

Php 150

10 min

6

Present OR

Prepare voucher/s of approved application and submit for funding/obligation

12 mins.

7 Receive certification

End of Transaction




Regional Office 29

ISSUANCE OF NAPOLCOM CERTIFICATE OF PENDING/NO PENDING CASE Type of Transaction: G2C, Simple (3 days) Schedule of Availability of Service: Mondays to Fridays, 8:00 a.m. to 5:00 p.m., No Noon Break Who may avail of the Service: Uniformed members of the PNP. Requirements: Personal appearance Authorization letter, if applicable Valid ID




Duration

1

Log in


3 mins

2

Present original or photocopy of Report of Rating/Certificate of Eligibility

Verify and validate the Report of Rating or Certificate of Eligibility from the Master list of successful examinees

15 min.

3

Pay to Cashier

Receive payment and issue official receipt (OR)

Php 50 per page

5 min.

4

Present OR

Prepare Certification of Eligibility

10 min.

5

Review and sign the Certification of Eligibility

6

Receive Certification of Eligibility

Release the Certification of Eligibility

1 min.

End of Transaction




AUTHENTICATION OF POLICE ELIGIBILITY DOCUMENT Schedule of Availability of Service: Mondays to Fridays, 8:00 a.m. to 5:00 p.m., No Noon Break Who may avail of the Service: Passers of the PNP Entrance and Promotional Examination, or their authorized representatives. Requirements:

Original or photocopy of Certificate of Eligibility

Valid ID

Authorization letter, if applicable


Regional Office 30

FFEEEEDDBBAACCKK AANNDD

RREEDDRREESSSS MMEECCHHAANNIISSMM aanndd

AANNTTII--FFIIXXEERR CCAAMMPPAAIIGGNN

We welcome any comments or suggestions to improve our services by accomplishing the feedback form provided by the security officer which shall be collected after your transaction at the Security Desk.

NAPOLCOM ONE-STOP SHOP CUSTOMER FEEDBACK FORM

Your feedback or comment are important to us. Kindly write your rating (1 to 5) for each transaction window that assisted you. (Ang inyong opinion ay mahalaga. Isulat ang inyong marka (1 to 5) sa bawat transaction window na tumulong sa inyo.)

Name (Pangalan): _____________________________________ Contact No._________ ______________________ Address (Tirahan) ______________________________________________________________________________ RATING (MARKA): 5 - Excellent Quality of Service (Napakagaling) 2 - Fair Quality of Service (Katamtaman) 4 - Very Good Quality of Service (Napakahusay) 1 - Poor Quality of Service (Mahina) 3 - Good Quality of Service (Mahusay)

Window 1:

PAS Examination

Counter

Window 2: IMIS

Gender and Response

Desk

Window 3: LAS

Counter

Window 4: FS

PNP Welfare Benefits

Window 5: PAS

Message Center

Window 6: PAS

Cashier

Window 7: NAB

Counter

PAS Public

Information Division

If satisfied, why? (Kung nasiyahan, Bakit?)

Behavior of the Staff (Pag-uugali)

Availability of the Staff (Pag-aasikaso)

Competence of the Staff (Kakayahan)

Promptness of Service (Bilis ng serbisyo)

If not satisfied, why? (Kung hindi nasiyahan, Bakit?)

Rude / Disrespectful (Magaspang na pag- Uugali / Walang Galang)

Unattended Counter (Walang taong Umaalalay)

Inefficient (Walang Kakayahan)

Slow (Mabagal) Delayed (Naatraso)

Other comments, suggestions and feedback: (Iba pang komento o suhestiyon)

________________________________________________________________________________________________________

________________________________________________________________________________________________________

________________________________________________________________________________________________________

Republic of the Philippines Department of the Interior and Local Government

NATIONAL POLICE COMMISSION DILG-NAPOLCOM Center

NAPOLCOM Bldg., EDSA cor. Quezon Ave., West Triangle, Quezon City 11o4

www.napolcom.gov.ph

Control No. PAS- __________________

Date: ____________________________

Feedback Form and Anti Fixer Campaign Poster 31

OOUURR

OORRGGAANNIIZZAATTIIOONN

Ou

r Org

aniz

ation

32

- - - - - - - - - - - - -

DEPARTMENT OF THE INTERIOR

AND LOCAL GOVERNMENT

Financial Service

NATIONAL POLICE COMMISSION Commission Proper

(1 Ex-Officio Chairman, 4 Regular

Commissioners, 1 Ex-Officio Commissioner)

National Appellate Board

Inspection, Monitoring and

Investigation Service

Crime Prevention and Coordination

Service

Installations and

Logistics Service

Legal Affairs

Service

+ + + +

LEGEND: - - - - - - - - NAPOLCOM attached to DILG -o-o-o-o-o Coordinating and monitoring

+ + + + + Administrative supervision

19 Regional Appellate

Boards

17 Regional

Offices

Administrative

Division

PLEB

Legal Counsels

Technical Services Division

-o-o-o-o–o–o–o–o–o–o–o-o-o-o-o-o-o-o-o--o-o-

Philippine National Police

16 Police

Regional Offices

NCR Police Office

Provincial Offices/ City Police Offices

Regional Mobile Groups

City/Municipal Stations/Precincts

NCR District Offices

City/Municipal

Stations

Secretariat

Planning and

Research Service

Personnel and Administrative

Service

Section 6 Article 16 of the 1987 Philippine Constitution provides that the state shall establish and maintain one police force which shall be national in scope and civilian in character, to be administered and controlled by a national police commission. This constitutional provision was implemented through the enactment of Republic Act No. 6975 which took effect on January 2, 1991, establishing the Philippine National Police composed of the members of the Integrated National Police (INP) and the enlisted personnel of the Philippine Constabulary (PC). Republic Act No. 8551, otherwise known as the “PNP Reform and Reorganization Act of 1998”, further strengthened the Napolcom in its exercise of administration and control functions over the PNP. The Napolcom is an attached agency to the DILG for purposes of program and policy coordination. It is a collegial body composed of a Chairman and four (4) regular Commissioners, one of whom is designated by the President of the Philippines as Vice-Chairman. The DILG Secretary is the Ex-Officio Chairman of the Commission and the Chief, PNP as ex-officio member. The Commission has seven (7) staff services in its central office and 17 regional offices nationwide as follows:

1. The Planning and Research Service (PRS) provides technical services to the Commission in areas of overall policy formulation, strategic and operational planning, management systems or procedures, evaluation and monitoring of the Commission’s programs, projects and internal operations and conducts thorough research and analysis on social and economic conditions affecting peace and order in the country;

2. The Inspection, Monitoring and Investigation Service (IMIS) conducts continuous

inspection and management audit of personnel, facilities and operations at all levels of command of the PNP; monitors the implementation of the Commission’s programs and projects relative to law enforcement; and monitors and investigates police anomalies and irregularities;

3. The Crime Prevention and Coordination Service (CPCS) undertakes criminological

researches and studies; formulates a national crime prevention plan; develops a crime prevention and information program; and provides editorial direction for all criminological researches and crime prevention publications

4. The Installations and Logistics Service (ILS) reviews the Commission’s plans and

programs; formulates policies and procedures on the acquisition, inventory, control, distribution, maintenance and disposal of supplies; oversees the implementation of programs on transportation facilities and installations and the procurement and maintenance of supplies and materials

5. The Legal Affairs Service (LAS) provides the Commission with efficient and effective

service as legal counsel; drafts or studies contracts affecting the Commission and submits appropriate recommendations pertaining thereto, and renders legal opinions arising from the administration and operation of the Philippine National Police and the Commission;

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6. The Personnel and Administrative Service (PAS) performs personnel functions for the Commission; administers the entrance and promotional examinations for policemen; provides the necessary services relating to records, correspondence, supplies, property and equipment, security and general services, and the maintenance and utilization of facilities; and provides services relating to manpower, career planning and development, personnel transactions and employee welfare; and

7. The Financial Service (FS) provides the Commission with staff advice and assistance on

budgetary and financial matters including the overseeing of the processing and disbursement of funds pertaining to the scholarship program for surviving children of deceased and/or permanently incapacitated PNP personnel.

The Commission has a formal administrative disciplinary appellate machinery consisting of the National Appellate Board (NAB) and the Regional Appellate Boards (RABs). The National Appellate Board decides cases on appeal from the decisions rendered by the Chief, PNP where the penalty imposed is demotion in rank or dismissal from the service. The Regional Appellate Boards (RABs) decide/resolve with finality all cases on appeal from decisions of the People’s Law Enforcement Boards (PLEBs) and the PNP Regional Directors when the penalty imposed is forced resignation, demotion in rank or dismissal and those of Mayors in cases falling within their respective jurisdictions. The RABs also decide appeals from decision rendered by the Napolcom Regional Directors on claims for police benefits. In line with the government’s program of bringing services closer to the people, the Commission operates in 17 Regional Offices which implement the overall policies and programs of the Commission. The regional offices likewise perform the function of adjudication of benefit claims.

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