THE TOP TECHNOLOGY TIPS TO ACCELERATE YOUR BUSINESSNY XPO For Business

November 16th, 2011

Maureen LinkRegional Vice President, Business Marketing

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BANDWIDTH THAT CAN'T KEEP UP WILL BRING YOUR BUSINESSTO A CRAWL AND PUT A CAP ON YOUR PRODUCTIVITY.

SOLUTIONScalable, broadband Internet access with speed tailored to the level that best suits your company's needs

*Source: Marshall University study

BENEFITSignificantly speed up email, information sharing, and file downloads to maximize the value of your data

Broadband increases SMB productivity by 17%*

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HOW WILL YOU KEEP YOUR BUSINESS RUNNING IF YOUR OFFICE COMPUTERS ARE DESTROYED BY FIRE OR FLOOD?

SOLUTIONOnline data backup – remote, secure storage of valuable business information

*Source: Small Business Computing

BENEFITEnsure 24/7 access to key operations and customer data, so you can keep your business running continuously while your competitors may not

40% of SMBs don’t back up their data at all*

4

YOU DON’T LEAVE YOUR FRONT DOOR UNLOCKED. WHY LEAVE YOUR DATA UNPROTECTED AGAINST HACKING OR THEFT?

SOLUTIONManaged data security – a service that ensures your systems are firewalled and protected from the latest viruses and other outside cyber threats

*Source: Panda Security Survey, 2010

BENEFITEliminate business downtime due to infected data with up-to-date virus and malware protection

46% of SMBs have been victimized by cybercrime*

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WHEN CUSTOMERS NEED HELP, TIME IS OF THE ESSENCE.YOUR EMPLOYEES NEED ACCESS TO DATA ANYTIME, ANYWHERE.

SOLUTIONRemote mobile Internet access – through mobile data cards or personal hot spots

*Source: IDC, Worldwide Mobile Worker Population 2009-2013 Forecast

BENEFITBecome a business that is never out of touch with its suppliers and customers, providing the best response possible

75% of the U.S. workforce will be mobile by 2013*

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HAVING EMPLOYEES SHARE DATA FILES BY EMAIL IS A SLOW AND TEDIOUS PROCESS - INCREASING HARDWARE COSTS.

SOLUTIONHosted document control and collaboration services, such as Microsoft Exchange and SharePoint

*Source: Microsoft's Global SMB IT and Hosted IT Index 2010

BENEFITStore critical data on a secure, remote server, so your employees can easily share files and collaborate, accelerating productivity

65% of SMBs use hosted software*

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HOW CAN YOU MEET WITH CUSTOMERS AND SUPPLIERS WHEN TRAVEL COSTS AND HASSLES SEEM NEVER ENDING?

SOLUTIONWeb video conferencing – leveraging web technology to meet virtually anywhere

*Source: Frost & Sullivan-2011

BENEFITLower travel costs, and prevent time wasted in the air or at the station to spend more time being productive

54% of companies now use video conferencing*

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HOW CAN YOU MAXIMIZE MARKETING COST-EFFICIENCY AND HIT THE RIGHT TARGET WITH THE RIGHT MESSAGE?

SOLUTIONCloud-based customer relationshipmanagement (CRM) applications

*Source: IDIC survey, 2011

BENEFITAffordable access to hosted software,such as Salesforce, minimizes costs while allowing you to focus on delivering better marketing communications and leads

74% of SMBs use CRM systems*

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YOU GENERATE LOTS OF LEADS, BUT HAVEN’T FOUND A WAY TO STAY ON TOP OF THEM TO CLOSE THE BEST DEALS.

SOLUTIONCloud-based contact and lead management applications

*Source: B2B Sales Pulse Survey, 2010

BENEFITEasy-to-use hosted software, such as Salesforce or Intuit’s QuickBase, lets everyone collaborate easily on monitoring leads and driving them to a successful close

59% of B2B salespeople say sales cycles are longer*

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VOICEMAILS AREN’T ALWAYS THE FASTEST WAY TO REACH EMPLOYEES SINCE THEY ARE OFTEN OUT OF THE OFFICE.

SOLUTIONHosted voice – leverage the latest technology to route voicemail to email, and to manage voice services through online portal access

*Source: New York Times, 2009

BENEFITAvoid investment in traditional systems and give employees the tools to respond to customer requests in the fastest way possible

30% of voicemails linger unheard for three days or longer*

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E-COMMERCE IS HERE AND GROWING. YOU NEED A WEBSITE, BUT DON’T HAVE THE TIME OR BUDGET TO MAINTAIN ONE.

SOLUTIONWeb hosting services – using trusted partners to help you design, host and manage a professional web presence

*Source: MarketTools survey, 2010

BENEFITProvide a consistent and updated online presence to customers and prospects without any investment in web software, programming and server hardware.

46% of SMBs do not have a website*