Desktop Support interview Question and ansFor Computer networking Tips and tricks visit ndash wwwcom-networkscomQ What is an operating systemA Operating system works as an interpreter between computer Hardwareand application Operation system works as a userinterfaceQ Types of Operating systemsA There are two types of operating systems1 SOS Simple Operating System as for example- Windows 9598 ME2 NOS Network Operating System as for example- Windows NT 2000 2003Q What is serverA Server are computer that provides the services As for Example-1 DNS Server2 WINS Server3 DHCP Server4 RAS Server5 VPN ServerQ What is RAS ServerA RAS stands for Remote Access Server It is basically use for mobile user inthe network This server provides the accessconnectivity for mobile user In this way all of the mobile users are connectedto server through telephone line This server alsoprovides the connectivity between two more offices in the networkQ What is VPN ServerA VPN Stands for Virtual Private Network It is basically use for mobile user inthe network This server provides the remotePrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

access connectivity for mobile user In this way all of the mobile users areconnected to server through internet This server alsoprovides the connectivity between two or more office in the network VPN iscost effective (No Costly)Q What is IAS ServerA IAS stands for Internet Authentication Services IAS server is also known asRADIUS Server IAS Server provides thecentralized management of multiple RAS amp VPN Server in the Network Onthis Server Remote Access Policy and Remote Access

logging options are availableQ FATNTFSA there is major difference are available between FAT and NTFS file systemsSuch asFATmiddot FAT Stands for File Allocation Tablemiddot There are three categories in FAT file system1048576 FAT1048576 FAT-161048576 FAT-32middot In FAT Not up to folder level security is availablemiddot Compression option is not availablemiddot Encryption Option is not availablemiddot Disk Quota Option is not availablemiddot FAT supported by all of the Microsoft Based Operating SystemsNTFSmiddot NTFS stands for New Technology File Systemsmiddot There are three categories in NTFS file systems1048576 NTFS 40- NT Operating Systems1048576 NTFS 50- 2000 Operating Systems1048576 NTFS 60- 2003 Operating Systemsmiddot In NTFS up to File level security is availablemiddot Compression option is availablemiddot Encryption option is availablePrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

middot Disk Quota Option is availablemiddot NTFS supported by only limited Microsoft Based Operating SystemQ What is the difference between Windows NT20002003A There is many differences are available between Windows NT 2000 and2003 OS such as NTmiddot There is no active directorymiddot There is no treeforest hierarchical structure is availablemiddot There is no site relationshipmiddot There is no parent domain and child domain concepts are available in thenetworkmiddot NT support NTFS 40 file systemmiddot NT support NTLM version 2 LAN Authentication Protocolmiddot In NT by default no trust relationship are configuredmiddot In NT we will use System Policymiddot In NT specific Client site Operation system is available ie NT Workstation40 Edition

middot In NT we will use Exchange 55 Servermiddot In NT we can create only one way trust relationship inside the network2000middot There is Active Directorymiddot TreeForest Hierarchical Structure are availablemiddot There is Site Relationship is availablemiddot There is parent domain and child domain concept are availablemiddot 2000 Support NTFS 50 file systemmiddot 2000 Support Kerberos version 50 authentication protocolmiddot In 2000 by default Two-way Trust Relationship are configuredmiddot In 2000 we will use Group Policymiddot 2000 support maximum 32 Processor and 64 GB Rammiddot In 2000 Specific client site operating system is available ie 2000Professionalmiddot In 2000 we will use Exchange 2000 servermiddot In 2000 no stub zone is available in DNSmiddot In 2000 Resultant Setup Policy is not availablemiddot In 2000 GPMC is not availablePrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

middot In 2000 Conditional forwarding option is not availablemiddot In 2000 Effective Permission option is not availablemiddot In 2000 only some Administrative Command Line Tools are availablemiddot Active Directory saved query option is not availablemiddot Shadow copy Option is not available in windows 2000 Operating Systemmiddot ASR Option is not available in Windows 2000 operating Systemmiddot In Windows 2000 we can create Maximum 1 DFS Root on a single DFS Serverin the networkmiddot In 2000 we can create two way trust relationship inside the network2003middot There is Active Directorymiddot TreeForest Hierarchical Structure are availablemiddot There is site relationship is availablemiddot There is parent domain and child domain concept are availablemiddot 2003 support NTFS 60 File systemmiddot 2003 support Kerberos 50 Authentication Protocolmiddot In 2003 we will use group policymiddot 2003 support maximum 64 Processor and 64 GB RAMmiddot In 2003 no specific client site Operating System is available you can useeither windows 2000 Professional either WindowsXP Professional in the networkmiddot In 2003 we will use Exchange 2003 Server

middot In 2003 Stub Zone is available in DNSmiddot In 2003 GPMC is availablemiddot In 2003 Resultant Setup Policy is availablemiddot In 2003 Conditional Forwarding option is availablemiddot In 2003 Effective Permission option is availablemiddot Active Directory Saved Query option is availablemiddot Shadow Copy option is available in Windows 2003 Operating Systemmiddot ASR Option is available in Windows 2003 Operating Systemmiddot In Windows 2003 we can create more than 1 DFS Root on A single DFSServer in the Networkmiddot In 2003 we can create two way Trust Relationship inside the networkQ What is Active DirectoryA Active Directory is the main concept of Windows 20002003 Network itstores all of the information about the whole networksuch as users printers computers etcPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Q What is treeA A group of domain is called tree and sharing a contiguous Name SpaceQ What is forestA A group of tree is called forest and does not sharing a contiguous namespace but sharing a common configuration (Schema)Q Difference between DC and ADCA DC stands for Domain Controller and ADC stands for Additional DomainController ADC is a backup of DC Only onedifferent is available between DC and ADC ie ndash Operation master Role OnDC all of five Operation Master Roles areavailable-1 Schema Master2 Domain Naming Master3 RID Master4 PDC Emulator5 Infrastructure MasterBut on ADC only Three Operation Master Role are Available1 RID Master2 PDC Emulator3 Infrastructure MasterQ What is the benefit of Child DomainA There are many benefits of Child Domain Such As1 Security Boundary2 Administrative Overhead Low

3 Network Traffic LowQ What is GroupA Group is a collection of user account It provides the simplifiedadministration in the networkPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Q What is OUA OU stands for Organizational Unit On OU we define group Policy in thenetwork Group policy is basically assigned on activedirectory container ie Site domain OU When ever we want some users thenwe put that user in the OU and assign theappropriate Group Policy on that OUQ What is Group PolicyA Group Policy provides the stream line access to all of the users in thenetwork Group policy is basically assigned on activedirectory container ie Site Domain and OU When ever we want some usersin the network do not use shut down the systemdo not use run command do not use Control Panel then we put that user inthe OU and assign the appropriate Group Policy onthat OUQ Difference between permission rights and policyA Permission permission is basically assigned on network resources as forexample ndash file folder share folder printerRight Right is basically assign to users and groupsPolicy Policy is basically assigned on active directory container ie ndash SiteDomain OUQ What is ISA ServerA ISA stands for Internet Security Acceleration ISA server provides theinternet connectivity for all of the users in network ISAServer also works as proxy Server in the network With the help of ISA ServerAdministrator can filtering a client request for aspecific web site in the networkQ What is Default GatewayA Default Gateway is the IP address of router in the network When ever anyclients want to go to another network that query willPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

forward to default gatewayQ What is siteA A site is a geographical area where all of the domains are available Sitemanages the replication traffic between two or more

different sites in the networkQ What is Operation Master RoleA Operation Master Role is available on Domain Controller in the NetworkThere are five types of operation master roles-1 Schema master2 Domain Naming Master3 RID Master4 PDC Emulator5 Infrastructure MasterQ Difference between Mixed Mode and Native ModeA There are two types of domain mode1 Mixed Mode In this mode NT win 2000 and win 2003 DC are available2 Native Mode there are two types of native modei Win 2000 Native Mode In this mode win 2000 and win 2003 DC areavailableii Win 2003 Native mode in this mode only win 2003 DC are availableQ What is SCSIA SCSI stands for Small Computer System Interface In SCSI the rate of datatransmission is fast SCSI Hard Disk Speed RPMis fast in SCSI Data Transmission speed is 320 MBPS in the Network In SCSIController We can connect Maximum 15 PhysicalDevices in the SystemQ What are A-Host Record and PTR RecordPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

A A record is also called host record This record is basically created inforward lookup ZonePTR record is also called a Pointer record This record is basically created inreverse lookup ZoneQ What is reservationA Reservation is basically used in DHCP Server When Ever we want thiscomputer is always received this IP address from DHCPServer in the network in the network in that case we create a reservation inDHCP Server of that particular computer in thenetworkQ IP Address RangeClassesA There are two types of IP address-1 Class Full IP Address2 Class Less IP AddressClass Full IP Address ndash There are five classes1 Class A - 0 - 126(127 is reserved for Loop back)

2 Class B - 128 ndash 1913 Class C - 192 ndash 2234 Class D - 224 - 2395 Class E - 240 - 255Q Difference between Hardware Router amp Software RouterA Hardware Router Hardware Router is a dedicated Router Itrsquos having a lotof feature such as Security dedicated routing inthe networking As for Example Cisco RouterSoftware Router Software Router is not a dedicated router It provides thedifferent services also such as DNS Server DHCPServer ie Windows Based RouterQ Difference between Hardware Firewall and Software FirewallA Hardware Firewall It is a dedicated firewall A lots of security features areavailable on hardware based firewall As forExample- Cisco Pix FirewallPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Software Firewall It is a dedicated firewall It provides the normal security inthe network- Check PointQ What is Domain ControllerA DC stands for Domain Controller It provides the centralized managementof entire domain in the network When ever we willinstall active directory database on a server side operating system then afterthat system becomes a DC Domain controllermanages all security related interaction between users and computers in thenetworkQ What is B RouterA B Router stands for Bridge Router We can say this is a layer three bridgethat provides the communication between two ormore different network IDQ What is a BridgeA Bridge is a layer 2 network device that provides the communication withinthe same network ID In bridge maximum 16 portsare availableQ Difference between Gateway and Router

A Router works on same network architecture but Gateway works ondifferent network architectureQ What is POP ServerSMTP ServerA POP Stands for Post Office Protocol It is basically use for mail receivingpurpose in the networkSMTP Stands for Simple Mail Transfer Protocol It is basically use for sending amail as well as receiving a mail in the networkQ What is Active Directory PartitionsPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

A Active Directory Partition is a logical Partition of Active Directory ThisPartition is basically use for replication from DC to ADC amp DC to GCS (Global Catalog Server) in the network There are threeTypes of Active Directory Partition1 Schema Partition2 Configuration Partition3 Domain PartitionQ Types of Active Directory PartitionsA There are Three types of Active Directory Partitions1 Schema Partition2 Configuration Partition3 Domain PartitionQ What is the function of Ping CommandA Ping provides to check the Physical IP Connectivity between two or moredevices in the network Ping sends an ICMP requestfrom source Computer to destination computer and destination computersends an ICMP replyQ What are Broadcasting Multicasting and unicastingA Broadcasting ndash one to allMulticasting - one to many not allUnicasting - One to OneQ What is Group NestingA When we add two or more Groups within a Single Group It is called GroupNestingQ What is FIXMBRA FIXMBR Repair the Master boot record of the Partition Boot SectorQ What is FIXBOOTA FIXBOOT write a new partition boot sector on to the system partitionQ What is SIDA SID stands for Security Identifier Every object has a unique ID it is called

SIDQ What is RADIUS ServerPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

A RADIUS Stands for Remote Authentication Dial-in User Service RADIUSServer Provides the Centralized Management ofMultiple RAS amp VPN Server in the network On this Server Remote AccessPolicy and Remote Access Logging Options are availableQ What is Trusting DomainA In Trusting Domain Resources are availableQ What is Trusted DomainA In Trusted Domain User Accountrsquos are availableQ What is Microsoft Exchange ServerA Microsoft Exchange Server is Software that provides the services such assending amp receiving the MailQ What is PrinterA Printer is a Software that Governing the print Device There are two typesof Printer1 Local PrinterChatting is a Real Time Conversation between two or more people in thenetwork2 Network PrinterQ What is ChattingAQ What is Directory Services restore modeA When our Active Directory Database is not working properly then werestart the domain Controller and press f8 key Then afterSelecting the Directory services restore mode and then after restoring theactive directory database from the last backupQ What is Normal BackupA Just like a normal backup by default BackupQ What is incremental backupA In incremental backup only incremental parts are backup not full backupQ What is differential backupPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

A In differential backup we take full backup after the normal backupQ What is packetA A packet is a logical grouping of information that includes a header whichcontains location information and user dataQ What is forwarderA It is basically use in DNS Server When client query to the DNS Server In

that case if the DNS is having a best results thenDNS Server give the best result To the client computer in the networkotherwise DNS1) What is Active DirectoryA central component of the Windows platform Active Directory directoryservice provides the means to manage the identities and relationships thatmake up network environments For example we can create manage andadministrator users computers and printers in the network from activedirectory2) What is DNS Why it is used What is forward lookup and reverselookup in DNS What are A records and mx recordsDNS is domain naming service and is used for resolving names to IP addressand IP addresses to names The computer understands only numbers whilewe can easily remember names So to make it easier for us what we do is weassign names to computers and websites When we use these names (Likeyahoocom) the computer uses DNS to convert to IP address (number) and itexecutes our requestForward lookup Converting names to IP address is called forward lookupReverse lookup Resolving IP address to names is called reverse lookupA record Its called host record and it has the mapping of a name to IPaddress This is the record in DNS with the help of which DNS can find out theIP address of a nameMX Record its called mail exchanger record Its the record needed to locatePrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

the mail servers in the network This record is also found in DNS3) What id DHCP Why it is used What are scopes and super scopesDHCP Dynamic host configuration protocol Its used to allocate IP addressesto large number of PCs in a network environment This makes the IPmanagement very easyScope Scope contains IP address like subnet mask gateway IP DNS server IPand exclusion range which a client can use to communicate with the other PCsin the network

Superscope When we combine two or more scopes together its called superscope4) What are the types of LAN cables used What is a cross cableTypes of LAN cables that are in use are Cat 5 and Cat 6 Cat 5 can support100 Mbps of speed and CAT 6 can support 1Gbps of speedCross cable Itsused to connect same type of devices without using a switchhub so that theycan communicate5) What is the difference between a normal LAN cable and cross cableWhat could be the maximum length of the LAN cableThe way the paired wires are connected to the connector (RJ45) is different incross cable and normal LAN cable The theoritical length is 100 meters butafter 80 meters you may see drop in speed6) What would you use to connect two computers without usingswitchesCross cable7) What is IPCONFIG command Why it is usedIPCONFIG command is used to display the IP information assigned to acomputer From the output we can find out the IP address DNS IP addressgateway IP address assigned to that computer8) What is APIPA IP address Or what IP address is assigned to thePrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

computer when the DHCP server is not availableWhen DHCP server is not available the Windows client computer assigns anautomatic IP address to itself so that it can communicate with the networkcomputers This ip address is called APIPA ITs in the range of 169254XXAPIPA stands for Automatic private IP addressing9) What is a DOMAIN What is the difference between a domain and aworkgroupDomain is created when we install Active Directory ITs a security boundarywhich is used to manage computers inside the boundaryDomain can be used to centrally administer computers and we can governthem using commo policies called group policies We cant do the same withworkgroup10) Do you know how to configure outlook 2000 and outlook 2003 for a

userPlease visit the link below to find out how to configure outlook 2000 andoutlook 2003 httpwwwcom-networkscom201209how-to-configure-microsoft-outlook-2007html11) What is a PST file and what is the difference between a PST file andOST file What file is used by outlook expressPST file is used to store the mails locally when using outlook 2000 or 2003OST file is used when we use outlook in cached exchanged mode Outlookexpress useds odb file12) What is BSOD What do you do when you get blue screen in acomputer How do you troubleshoot itBSOD stands for blue screen of Death when there is a hardware or OS faultdue to which the windows OS can run it give a blue screen with a code Bestway to resolve it is to boot the computer is Last known good configurationIf this doesnt work than boot the computer in safe mode If it boots up thanthe problems with one of the devices or drivers13) What is RIS What is ImagingghostingRIS stands for remote installation services You save the installed image on aPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

windows server and then we use RIS to install the configured on in the newhardware We can use it to deploy both server and client OSImaging orghosting also does the same job of capturing an installed image and theninstall it on a new hardware when there is a need We go for RIS orimagingghosting because installing OS every time using a CD can be a verytime consuming task So to save that time we can go forRISGhostingimaging14) What is VPN and how to configure itVPN stands for Virtual private network VPN is used to connect to thecorporate network to access the resources like mail and files in the LAN VPNcan be configured using the steps mentioned in the for detail - wwwcomnetworkscom201305setupvpnserver2008r2html15) Your computer slowly drops out of network A reboot of thecomputer fixes the problem What to do to resolve this issueUpdate the network card driver16) Your system is infected with Virus How to recover the dataInstall another system Install the OS with the latets patches Antivirus withlatest updates Connect the infected HDD as secondary drive in the system

Once done scan and clean the secondary HDD Once done copy the files to thenew system17) How to join a system to the domain What type of user can add asystem to the domainPlease visit the article below and read Adding the Workstation to theDomain18) What is the difference between a switch and a hubSwitch sends the traffic to the port to which its meant for Hub sends thetraffic to all the ports For detail - httpwwwcomnetworkscom201110difference-between-hub-and-switchhtmlPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

19) What is a router Why we use itRouter is a switch which uses routing protocols to process and send thetraffic It also receives the traffic and sends it across but it uses the routingprotocols to do so For detail - wwwcom-networkscom201107routershtml20) What are manageable and non manageable switchesSwitches which can be administered are called manageable switches Forexample we can create VLAN for on such switch On no manageable switcheswe cant do so21) What is bootloaderAnswer Boot loader facilitates loading of operating system on the system Itenables the booting process and gives OS options to the user while startingthe system22) Which is better - Windows 7 or Windows XP Support your answerswith examplesAnswer Windows 7 boasts of better features and is recommended overWindows XP The looks and graphics of windows 7 are impressive andfeatures better secured system It is better equipped to defend virus andmalware attacks Speech recognitions backup and restore functionsapplication compatibility quick installation etc are some of the features thatgive advantage to Windows 7 than windows XP For detail -23) How to recover files if the system detects virusAnswer Firstly install another operating system with latest patches andupgraded antivirus protection Now connect the main infected hard disk tothe system Run the antivirus and scan the secondary HDD Once the hard diskis cleaned copy the files to another system

24) Differentiate between firewall and proxy serverAnswer Firewall is used to protect the internal IT infrastructure fromhackers Proxy servers allow sharing internet connections and protecting IPaddresses Firewall is a networking based technology and proxy server is anapplication based technologyPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

25) What measures are taken to improve the security of the desktopsystemAnswer First step is to install and upgrade the anti-virus for the systemSecondly ask all users to not give out or write down passwords includespecial characters and it must be at least 8 characters long Thirdly fordesktop security ensure the screen is locked and password secured duringthe day and logged off during the nightSituational QuestionsThese questions are based on a situation that requires actions from your sideSince your profile is of a desktop support you are required to constantlyanswer queries There are several situations that require your assistance Wehave listed a few as examples1 What steps will you follow if you have to install same operating systemon over 70 computers at the same time2 Describe the process for adding a new user to a network of 15computers3 How would you retrieve passwords if one of the users have forgottentheir password and can no longer access their official account4 How would you resolve a problem if the complainant says thatwhenever she tries to use internet explorer the page does not load andinstead gives a prompt virus detected5 Give example of an instance where you have explained a complextechnical term or procedure to a layman Which examples you gave tosolve their queries1 What are the Ports on Motherboard Parallel port - It has 26 pin input and 25 pins output use to connectprinter It is also called LPT1 Line Printer TerminalUSB port Universal serial bus use to connect USB devices2 What are the Slots on Motherboard ISA slots Industrial Standard Architecture slot Available in 8 bits and 16bits use to connect sound card display card and LAN cardPCI Slots Peripheral Component Interface slot Available in 32 64 and

128 bit use to connect expansion cards like LAN cardPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

AGP Accelerator Graphic Port use to connect graphic cardAMR Slots Audio Modem Riser use to connect internal AMR modemCNR Slots Communication Network Riser This slot is advanced of AMRslot use to connect internal AMR modem as well as other communicationnetwork adapter3 What are the Connectors amp Pins on Motherboard12 Pins power supply connector used in AT type of cabinet20 Pins power supply connector used in ATX type of cabinetPins for Hard diskNow days we are using 24 pins power supply connectorHDD Controller There are two HDD controller on a single motherboardcalled as IDE1 and IDE 2IDE (Integrated Device Electronic) each have 40 pins4 Describe Three types of RAM SocketSIMM Single Inline Memory Module use to connect two types of RAM 30and 72 Pin SIMM RAMDIMM Dual Inline Memory Module use to connect 184 pin DIMM RAMRIMM - Rambus Inline Memory Module use to connect 184 Pin RD RAM5 Describe BIOSBasic Input Output System This is a chip required to control to manageand to detect all hardware of system Function of BIOS is to store user levelchanges in hardware setting and to always provide effective setting ofhardware6 Describe CMOS BatteryComplementary Metal Oxide Semiconductor It is a +3 V battery and use togive a backup to the BIOS chip as well as date and time setting7 Describe ROMPROM Programmable ROM This is basically a blank ROM Chip that can bewritten but only onceEPROM Erasable PROM This is just like a PROM except that you can erasethe ROM by shining ultra violet rays on sensor on the top of the ROM chipfor a certain amount of timePrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

EEPROM Electrical Erasable PROM8 What are the types RAM RAM is the basic unit of the data storage It is a volatile means all the data islost when the power is turn offDynamic RAM It is a type of RAM that only holds the data if it iscontinuously accessed by the special type of logic called refresh circuitFPM RAM Fast Page ModeSDRAM Synchronous Dynamic RAM It is still DRAM but it is synchronize

to the system clockEDO RAM Extended Data OutputECC Error Correction CodeSG Synchronous GraphicVRAM VideoRDRAM RambusDDR Double Data RateSRAM Static RAM Static RAM is a type of RAM which holds the datawithout external refresh circuit for as long as power is supplied SRAM isfaster than DRAM9 Describe BUS SpeedThe rate of communication speed between two contact points on a singlePCB (Planted Circuit Board) OR The rate of communication speed betweenmicroprocessor and RAM10 Access TimeSpeedThe rate of access the data by the RAM (Nano seconds 10 raise to -9)11 What are the types of Hard Disk WDC Winchester Disk controller Develop by IBM 34 Pin controller 20Pin data controller jumper setting 4 pin power supplyIDE Integrated Device Electronic 40 pin data controllerHard disk can be detected in CHS LBA and DMA modeLogic area defining on the hard disk is called partition mode Partition canbe created by 3 ways12 How many ways you can create partition in hard disk First party utility At the time of OS installationPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Second party utility Command base utility using fdiskThird party utility Using third party utility like disk manager13 Describe two types of MonitorCRT Monitor It use cathode rays and phospurese to produce imageLCD Monitor It use liquid to create imagePrimary Memory A type of memory in which data and information arestored temporary eg ROM and RAMSecondary Memory A type of memory in which data and information arestored permanently Eg HD and FD14 Describe Difference between file systemsProperties FAT16 FAT32 NTFS[1] Supports partitionup to 2Gb 32Gb 2TB[2] No file foldersecurityFile amp folder

security[3] No datacompressionDatacompression[4] No EFS EFS[5] No disk quota Disk quota[6] No sharing levelsecuritySharing levelsecurityHow many logical drives is it possible to fit on to a physical diskMaximum of 24 logical drives The extended partition can only have 23logical drives16 Describe Operating SystemA type of software which is use to manage user and hardware is called asoperating systemOS establishes the communication between hardware and applicationsoftwareSystem file of DOS ndash iosys msdossys commandcomKernel file- Particular os file which directly communicates with thehardware of systemPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Kernel file of DOS- iosys msdossysWindows- kernal32dllShell file- Particular os file which act as interpreter between user andhardware of system It means it converts user level language into machinelevel languageShell file of Dos- commandcomWindows- xplorerexeWindows XP- Windows Experience Professional17 Which boot files required to boot systemNTLDR ndash loader fileNTDETECTCOM ndash recognizes hardwareBOOTINI ndash OS menuBOOTSECTDOS ndash alt boot sectorNTOSKRNLEXE - kernelHALDLL -SYSTEM32CONFIG - registrySYSTEM32DRIVERSSYS ndash drivers18 What is min hardware requirement for XP P1 133 MHz

64 MB RAM15GB free hard disk space19 What are the types of XPWindows XP Home editionProfessionalMedia center editionTablet PC64 bit version20 Describe Features of Windows XPWin 2000 and Win XP both are based on the NT kernelFast user switchingClient server architectureRemote desktop connection and restore option if crashEnhanced software restriction policiesEncrypting File System (EFS) with multi-user supportIP Security (IPSec)Internet Explorer Add-on ManagerWindows FirewallWindows Firewall Exception ListPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Windows Firewall Application and Port Restrictions21 What is min hardware requirement for Win 98PentiumMemory - 32 - 64 MBDisk Space - 400 MB22 What is min hardware requirement for VistaP3700MHz512 MB RAM23 What is min hardware requirement for Exchange ServerP3 700 MHz256MB RAM but recommended 512MB15GB of free hard disk space24 What is min hardware requirement for Window 2000 serverPentium 133 recommended 350 MHz64 MB recommended 128 MB RAMVGA recommended SVGA650 MB free disk space 2 GB recommended and 64 GB available25 What are the types of Win 2003 Server family-Standard serverAdvanced serverEnterprise edition

Data center editionMedia center editionWeb edition26 Installation of XPPress the power supply button------ press delf2Num key to enter intobios------ advanced setup press any key to boot from cd------ enter tocontinue------ f8 to likens agreement------ here if u want to create partitionthen press C and fill up partition size in mb------( repeat this process tocreate another partition)------ if u want to delete the partition then press d-Print to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

----- select c partition press enter to continue------ select format thepartition using FAT or NTFS file system------Now u r computer is from hard disk------ next---- fill up name andorganization------ fill up serial key q7q6wq3846rgdbm6r8833736g------next---- fill up computer name------ next---- adjust date and time setting------ next---- typical setting------ next---- no this computer is not on network------ next------ finish------ restart computer------ next------ skip no not at thistime------ next------ fill up the user name----------- finish27 Unattended installation of XPInsert Win XP cd into cd rom it auto run------ exit------ My computer------Rt click on cd rom colon------ open------ double click on support folder------double click on tools folder------ double click on depolycab5(copy all thefiles of this folder) then Rt click------ extract------ expand My computer------take an partition eg C------ make a new folder------ make deploy toolsfolder------ extract------ then goes to folder which we create here we see allthese files------- double click on setupmgrexe----- next------ create newnext------ unattended setup next------ Win XP professional next------- fullyautomated next------ create a new distribution share next------ on the cdnext------ next------ accept the license agreement next------ fill up the nameand organization next------ next------ then define date and time settingnext------ then fill up product key next------ fill up computer name------ fillup password if required------ next------ typical setupsetting next------ next----- next------ use the default region next------ language Indic next------ usethe default internet explorer setting next------ a folder name windows next------ next------ next------ Finish------ ok Here all files of the cd has beencoping in the windist named folderNow at the client side_____________________Start------ run------ browse------ double click on my network places icon------ double click on entire network------ double click on Microsoft windowsnetwork------- double click on domain name------ after this double click onthat computer on which answer file is there------ double click on windistfolder------ double click on I386------ select WINNT32 and open------ all

these appears in run of following type____Eg Uni-awvvitwotacwindistI386WINNT32exe unattended------okAfter this only type serial number28 Installation of VistaInstallation of Windows VistaPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Press any key to continue ------ we can see setup into GUI mode------Install now------ fill up product key------ next------ select Windows VistaBusiness------ check mark on I accept the license terms------ next------ clickon custom setup------ Here if we want to create portions then click oncreate partion and select new------ then define space near about 15GB------format------ next------ type user name and password------ next------ next------ ask me latter------ next------ select date and time setting------ next------work------ start29 Installation of Exchange ServerInsert Exchange cd (auto run)----- exchange deployment tool------ deploythe 1st exchange 2003 server------ new exchange 2003 installation------check mark on no8 and click on run the setup now------ next I agree nextnext create a new exchange organization next next I agree next nextok[then enter into ADS users and computers----- built-in------ double clickon pre windows 2000 group members select NT authority and remove yesok] finish30 Difference between Windows NT and 2000Windows NT Windows 2000a) Directory Service Active Directory Serviceb) FAT16 and NTFS 40 FAT16 FAT32 and NTFS 50c) Compression Compression Encryption and Disk Quotad) System Policy Group Policye) Local and Global Group Local Global and Universal Groupf) No IPsec IPsec builting) 40000 user limit 100000 user limith) NTLM authentication NTLM and Kerberos authenticationi) Basic disk Basic and Dynamic Disk31 Difference between Windows NT and 2003Windows NT Windows 2003a) Directory Service Active Directory Serviceb) FAT16 and NTFS 40 FAT16 FAT32 and NTFS 50c) Compression Compression Encryption and Disk Quotad) System Policy Group Policye) Local and Global Group Local Global and Universal Groupf) No IPsec IPsec builtinPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

g) 40000 user limit 100000 user limith) NTLM authentication NTLM and Kerberos authenticationi) Basic disk Basic and Dynamic Diskj) No Shadow Copy Shadow copyk) ERD ASR32 Difference between Windows 2000 Server and 2003 ServerWindows 2000 Windows 2003a) No Shadow copy Shadow Copy featureb) No RPC over HTTP RPC over HTTPc) 32 bit 32 bit and 64 bitd) no Domain rename features domain rename featuree) Terminal Service Remote desktop and assistancef) ERD ASRg) less command line tool more command line toolsh) No Stub DNS Stub DNSi) IIS 5 IIS 633 Difference between Windows 2000 Prof and Windows XP profWindows 2000 Prof Windows XP profa) ERD ASRb) Terminal Service Remote Desktop and assistancec) IE 5 IE 6d) No Firewall Basic firewalle) NO Alternate IP configuration Alternate IP configurationf) NO System restore System restoreg) NO Driver rollback feature Driver rollback feature34 Difference between Windows XP home and Windows XP profWindows XP home Windows XP professionala) no Remote desktop remote desktopb) NO Offline folders Offline foldersc) 1 processor 2 processord) workgroup member Work group and domain memberPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

e) NO Encryption Encryptionf) NO GPO GPOg) NO Roaming profile Roaming profileh) no ASR ASR35 Difference between Windows XP and Windows 98Windows XP Windows 98a) Remote desktop No Remote desktopb) GPO No GPOc) 2 processor 1 processord) NTLM amp Kerberos NTLM authentication

e) Encryption NO Encryptionf) Disk Quota NO Disk Quotag) FAT FAT32 and NTFS FAT and FAT32h) IE 5 IE 436 Difference between Windows 95 and Windows 98Windows 95 Windows 98a) NO USB support USB supportb) FAT 16 and FAT32 for R2 FAT16 and FAT32c) Single monitor Multiple monitord) NO Direct X Direct Xe) IE3 IE 4f) NO APM (Adv Power Management) APMFor Computer networking Tips and tricks visit ndash wwwcom-networkscomPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

logging options are availableQ FATNTFSA there is major difference are available between FAT and NTFS file systemsSuch asFATmiddot FAT Stands for File Allocation Tablemiddot There are three categories in FAT file system1048576 FAT1048576 FAT-161048576 FAT-32middot In FAT Not up to folder level security is availablemiddot Compression option is not availablemiddot Encryption Option is not availablemiddot Disk Quota Option is not availablemiddot FAT supported by all of the Microsoft Based Operating SystemsNTFSmiddot NTFS stands for New Technology File Systemsmiddot There are three categories in NTFS file systems1048576 NTFS 40- NT Operating Systems1048576 NTFS 50- 2000 Operating Systems1048576 NTFS 60- 2003 Operating Systemsmiddot In NTFS up to File level security is availablemiddot Compression option is availablemiddot Encryption option is availablePrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

middot Disk Quota Option is availablemiddot NTFS supported by only limited Microsoft Based Operating SystemQ What is the difference between Windows NT20002003A There is many differences are available between Windows NT 2000 and2003 OS such as NTmiddot There is no active directorymiddot There is no treeforest hierarchical structure is availablemiddot There is no site relationshipmiddot There is no parent domain and child domain concepts are available in thenetworkmiddot NT support NTFS 40 file systemmiddot NT support NTLM version 2 LAN Authentication Protocolmiddot In NT by default no trust relationship are configuredmiddot In NT we will use System Policymiddot In NT specific Client site Operation system is available ie NT Workstation40 Edition

middot In NT we will use Exchange 55 Servermiddot In NT we can create only one way trust relationship inside the network2000middot There is Active Directorymiddot TreeForest Hierarchical Structure are availablemiddot There is Site Relationship is availablemiddot There is parent domain and child domain concept are availablemiddot 2000 Support NTFS 50 file systemmiddot 2000 Support Kerberos version 50 authentication protocolmiddot In 2000 by default Two-way Trust Relationship are configuredmiddot In 2000 we will use Group Policymiddot 2000 support maximum 32 Processor and 64 GB Rammiddot In 2000 Specific client site operating system is available ie 2000Professionalmiddot In 2000 we will use Exchange 2000 servermiddot In 2000 no stub zone is available in DNSmiddot In 2000 Resultant Setup Policy is not availablemiddot In 2000 GPMC is not availablePrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

middot In 2000 Conditional forwarding option is not availablemiddot In 2000 Effective Permission option is not availablemiddot In 2000 only some Administrative Command Line Tools are availablemiddot Active Directory saved query option is not availablemiddot Shadow copy Option is not available in windows 2000 Operating Systemmiddot ASR Option is not available in Windows 2000 operating Systemmiddot In Windows 2000 we can create Maximum 1 DFS Root on a single DFS Serverin the networkmiddot In 2000 we can create two way trust relationship inside the network2003middot There is Active Directorymiddot TreeForest Hierarchical Structure are availablemiddot There is site relationship is availablemiddot There is parent domain and child domain concept are availablemiddot 2003 support NTFS 60 File systemmiddot 2003 support Kerberos 50 Authentication Protocolmiddot In 2003 we will use group policymiddot 2003 support maximum 64 Processor and 64 GB RAMmiddot In 2003 no specific client site Operating System is available you can useeither windows 2000 Professional either WindowsXP Professional in the networkmiddot In 2003 we will use Exchange 2003 Server

middot In 2003 Stub Zone is available in DNSmiddot In 2003 GPMC is availablemiddot In 2003 Resultant Setup Policy is availablemiddot In 2003 Conditional Forwarding option is availablemiddot In 2003 Effective Permission option is availablemiddot Active Directory Saved Query option is availablemiddot Shadow Copy option is available in Windows 2003 Operating Systemmiddot ASR Option is available in Windows 2003 Operating Systemmiddot In Windows 2003 we can create more than 1 DFS Root on A single DFSServer in the Networkmiddot In 2003 we can create two way Trust Relationship inside the networkQ What is Active DirectoryA Active Directory is the main concept of Windows 20002003 Network itstores all of the information about the whole networksuch as users printers computers etcPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Q What is treeA A group of domain is called tree and sharing a contiguous Name SpaceQ What is forestA A group of tree is called forest and does not sharing a contiguous namespace but sharing a common configuration (Schema)Q Difference between DC and ADCA DC stands for Domain Controller and ADC stands for Additional DomainController ADC is a backup of DC Only onedifferent is available between DC and ADC ie ndash Operation master Role OnDC all of five Operation Master Roles areavailable-1 Schema Master2 Domain Naming Master3 RID Master4 PDC Emulator5 Infrastructure MasterBut on ADC only Three Operation Master Role are Available1 RID Master2 PDC Emulator3 Infrastructure MasterQ What is the benefit of Child DomainA There are many benefits of Child Domain Such As1 Security Boundary2 Administrative Overhead Low

3 Network Traffic LowQ What is GroupA Group is a collection of user account It provides the simplifiedadministration in the networkPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Q What is OUA OU stands for Organizational Unit On OU we define group Policy in thenetwork Group policy is basically assigned on activedirectory container ie Site domain OU When ever we want some users thenwe put that user in the OU and assign theappropriate Group Policy on that OUQ What is Group PolicyA Group Policy provides the stream line access to all of the users in thenetwork Group policy is basically assigned on activedirectory container ie Site Domain and OU When ever we want some usersin the network do not use shut down the systemdo not use run command do not use Control Panel then we put that user inthe OU and assign the appropriate Group Policy onthat OUQ Difference between permission rights and policyA Permission permission is basically assigned on network resources as forexample ndash file folder share folder printerRight Right is basically assign to users and groupsPolicy Policy is basically assigned on active directory container ie ndash SiteDomain OUQ What is ISA ServerA ISA stands for Internet Security Acceleration ISA server provides theinternet connectivity for all of the users in network ISAServer also works as proxy Server in the network With the help of ISA ServerAdministrator can filtering a client request for aspecific web site in the networkQ What is Default GatewayA Default Gateway is the IP address of router in the network When ever anyclients want to go to another network that query willPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

forward to default gatewayQ What is siteA A site is a geographical area where all of the domains are available Sitemanages the replication traffic between two or more

different sites in the networkQ What is Operation Master RoleA Operation Master Role is available on Domain Controller in the NetworkThere are five types of operation master roles-1 Schema master2 Domain Naming Master3 RID Master4 PDC Emulator5 Infrastructure MasterQ Difference between Mixed Mode and Native ModeA There are two types of domain mode1 Mixed Mode In this mode NT win 2000 and win 2003 DC are available2 Native Mode there are two types of native modei Win 2000 Native Mode In this mode win 2000 and win 2003 DC areavailableii Win 2003 Native mode in this mode only win 2003 DC are availableQ What is SCSIA SCSI stands for Small Computer System Interface In SCSI the rate of datatransmission is fast SCSI Hard Disk Speed RPMis fast in SCSI Data Transmission speed is 320 MBPS in the Network In SCSIController We can connect Maximum 15 PhysicalDevices in the SystemQ What are A-Host Record and PTR RecordPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

A A record is also called host record This record is basically created inforward lookup ZonePTR record is also called a Pointer record This record is basically created inreverse lookup ZoneQ What is reservationA Reservation is basically used in DHCP Server When Ever we want thiscomputer is always received this IP address from DHCPServer in the network in the network in that case we create a reservation inDHCP Server of that particular computer in thenetworkQ IP Address RangeClassesA There are two types of IP address-1 Class Full IP Address2 Class Less IP AddressClass Full IP Address ndash There are five classes1 Class A - 0 - 126(127 is reserved for Loop back)

2 Class B - 128 ndash 1913 Class C - 192 ndash 2234 Class D - 224 - 2395 Class E - 240 - 255Q Difference between Hardware Router amp Software RouterA Hardware Router Hardware Router is a dedicated Router Itrsquos having a lotof feature such as Security dedicated routing inthe networking As for Example Cisco RouterSoftware Router Software Router is not a dedicated router It provides thedifferent services also such as DNS Server DHCPServer ie Windows Based RouterQ Difference between Hardware Firewall and Software FirewallA Hardware Firewall It is a dedicated firewall A lots of security features areavailable on hardware based firewall As forExample- Cisco Pix FirewallPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Software Firewall It is a dedicated firewall It provides the normal security inthe network- Check PointQ What is Domain ControllerA DC stands for Domain Controller It provides the centralized managementof entire domain in the network When ever we willinstall active directory database on a server side operating system then afterthat system becomes a DC Domain controllermanages all security related interaction between users and computers in thenetworkQ What is B RouterA B Router stands for Bridge Router We can say this is a layer three bridgethat provides the communication between two ormore different network IDQ What is a BridgeA Bridge is a layer 2 network device that provides the communication withinthe same network ID In bridge maximum 16 portsare availableQ Difference between Gateway and Router

A Router works on same network architecture but Gateway works ondifferent network architectureQ What is POP ServerSMTP ServerA POP Stands for Post Office Protocol It is basically use for mail receivingpurpose in the networkSMTP Stands for Simple Mail Transfer Protocol It is basically use for sending amail as well as receiving a mail in the networkQ What is Active Directory PartitionsPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

A Active Directory Partition is a logical Partition of Active Directory ThisPartition is basically use for replication from DC to ADC amp DC to GCS (Global Catalog Server) in the network There are threeTypes of Active Directory Partition1 Schema Partition2 Configuration Partition3 Domain PartitionQ Types of Active Directory PartitionsA There are Three types of Active Directory Partitions1 Schema Partition2 Configuration Partition3 Domain PartitionQ What is the function of Ping CommandA Ping provides to check the Physical IP Connectivity between two or moredevices in the network Ping sends an ICMP requestfrom source Computer to destination computer and destination computersends an ICMP replyQ What are Broadcasting Multicasting and unicastingA Broadcasting ndash one to allMulticasting - one to many not allUnicasting - One to OneQ What is Group NestingA When we add two or more Groups within a Single Group It is called GroupNestingQ What is FIXMBRA FIXMBR Repair the Master boot record of the Partition Boot SectorQ What is FIXBOOTA FIXBOOT write a new partition boot sector on to the system partitionQ What is SIDA SID stands for Security Identifier Every object has a unique ID it is called

SIDQ What is RADIUS ServerPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

A RADIUS Stands for Remote Authentication Dial-in User Service RADIUSServer Provides the Centralized Management ofMultiple RAS amp VPN Server in the network On this Server Remote AccessPolicy and Remote Access Logging Options are availableQ What is Trusting DomainA In Trusting Domain Resources are availableQ What is Trusted DomainA In Trusted Domain User Accountrsquos are availableQ What is Microsoft Exchange ServerA Microsoft Exchange Server is Software that provides the services such assending amp receiving the MailQ What is PrinterA Printer is a Software that Governing the print Device There are two typesof Printer1 Local PrinterChatting is a Real Time Conversation between two or more people in thenetwork2 Network PrinterQ What is ChattingAQ What is Directory Services restore modeA When our Active Directory Database is not working properly then werestart the domain Controller and press f8 key Then afterSelecting the Directory services restore mode and then after restoring theactive directory database from the last backupQ What is Normal BackupA Just like a normal backup by default BackupQ What is incremental backupA In incremental backup only incremental parts are backup not full backupQ What is differential backupPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

A In differential backup we take full backup after the normal backupQ What is packetA A packet is a logical grouping of information that includes a header whichcontains location information and user dataQ What is forwarderA It is basically use in DNS Server When client query to the DNS Server In

that case if the DNS is having a best results thenDNS Server give the best result To the client computer in the networkotherwise DNS1) What is Active DirectoryA central component of the Windows platform Active Directory directoryservice provides the means to manage the identities and relationships thatmake up network environments For example we can create manage andadministrator users computers and printers in the network from activedirectory2) What is DNS Why it is used What is forward lookup and reverselookup in DNS What are A records and mx recordsDNS is domain naming service and is used for resolving names to IP addressand IP addresses to names The computer understands only numbers whilewe can easily remember names So to make it easier for us what we do is weassign names to computers and websites When we use these names (Likeyahoocom) the computer uses DNS to convert to IP address (number) and itexecutes our requestForward lookup Converting names to IP address is called forward lookupReverse lookup Resolving IP address to names is called reverse lookupA record Its called host record and it has the mapping of a name to IPaddress This is the record in DNS with the help of which DNS can find out theIP address of a nameMX Record its called mail exchanger record Its the record needed to locatePrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

the mail servers in the network This record is also found in DNS3) What id DHCP Why it is used What are scopes and super scopesDHCP Dynamic host configuration protocol Its used to allocate IP addressesto large number of PCs in a network environment This makes the IPmanagement very easyScope Scope contains IP address like subnet mask gateway IP DNS server IPand exclusion range which a client can use to communicate with the other PCsin the network

Superscope When we combine two or more scopes together its called superscope4) What are the types of LAN cables used What is a cross cableTypes of LAN cables that are in use are Cat 5 and Cat 6 Cat 5 can support100 Mbps of speed and CAT 6 can support 1Gbps of speedCross cable Itsused to connect same type of devices without using a switchhub so that theycan communicate5) What is the difference between a normal LAN cable and cross cableWhat could be the maximum length of the LAN cableThe way the paired wires are connected to the connector (RJ45) is different incross cable and normal LAN cable The theoritical length is 100 meters butafter 80 meters you may see drop in speed6) What would you use to connect two computers without usingswitchesCross cable7) What is IPCONFIG command Why it is usedIPCONFIG command is used to display the IP information assigned to acomputer From the output we can find out the IP address DNS IP addressgateway IP address assigned to that computer8) What is APIPA IP address Or what IP address is assigned to thePrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

computer when the DHCP server is not availableWhen DHCP server is not available the Windows client computer assigns anautomatic IP address to itself so that it can communicate with the networkcomputers This ip address is called APIPA ITs in the range of 169254XXAPIPA stands for Automatic private IP addressing9) What is a DOMAIN What is the difference between a domain and aworkgroupDomain is created when we install Active Directory ITs a security boundarywhich is used to manage computers inside the boundaryDomain can be used to centrally administer computers and we can governthem using commo policies called group policies We cant do the same withworkgroup10) Do you know how to configure outlook 2000 and outlook 2003 for a

userPlease visit the link below to find out how to configure outlook 2000 andoutlook 2003 httpwwwcom-networkscom201209how-to-configure-microsoft-outlook-2007html11) What is a PST file and what is the difference between a PST file andOST file What file is used by outlook expressPST file is used to store the mails locally when using outlook 2000 or 2003OST file is used when we use outlook in cached exchanged mode Outlookexpress useds odb file12) What is BSOD What do you do when you get blue screen in acomputer How do you troubleshoot itBSOD stands for blue screen of Death when there is a hardware or OS faultdue to which the windows OS can run it give a blue screen with a code Bestway to resolve it is to boot the computer is Last known good configurationIf this doesnt work than boot the computer in safe mode If it boots up thanthe problems with one of the devices or drivers13) What is RIS What is ImagingghostingRIS stands for remote installation services You save the installed image on aPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

windows server and then we use RIS to install the configured on in the newhardware We can use it to deploy both server and client OSImaging orghosting also does the same job of capturing an installed image and theninstall it on a new hardware when there is a need We go for RIS orimagingghosting because installing OS every time using a CD can be a verytime consuming task So to save that time we can go forRISGhostingimaging14) What is VPN and how to configure itVPN stands for Virtual private network VPN is used to connect to thecorporate network to access the resources like mail and files in the LAN VPNcan be configured using the steps mentioned in the for detail - wwwcomnetworkscom201305setupvpnserver2008r2html15) Your computer slowly drops out of network A reboot of thecomputer fixes the problem What to do to resolve this issueUpdate the network card driver16) Your system is infected with Virus How to recover the dataInstall another system Install the OS with the latets patches Antivirus withlatest updates Connect the infected HDD as secondary drive in the system

Once done scan and clean the secondary HDD Once done copy the files to thenew system17) How to join a system to the domain What type of user can add asystem to the domainPlease visit the article below and read Adding the Workstation to theDomain18) What is the difference between a switch and a hubSwitch sends the traffic to the port to which its meant for Hub sends thetraffic to all the ports For detail - httpwwwcomnetworkscom201110difference-between-hub-and-switchhtmlPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

19) What is a router Why we use itRouter is a switch which uses routing protocols to process and send thetraffic It also receives the traffic and sends it across but it uses the routingprotocols to do so For detail - wwwcom-networkscom201107routershtml20) What are manageable and non manageable switchesSwitches which can be administered are called manageable switches Forexample we can create VLAN for on such switch On no manageable switcheswe cant do so21) What is bootloaderAnswer Boot loader facilitates loading of operating system on the system Itenables the booting process and gives OS options to the user while startingthe system22) Which is better - Windows 7 or Windows XP Support your answerswith examplesAnswer Windows 7 boasts of better features and is recommended overWindows XP The looks and graphics of windows 7 are impressive andfeatures better secured system It is better equipped to defend virus andmalware attacks Speech recognitions backup and restore functionsapplication compatibility quick installation etc are some of the features thatgive advantage to Windows 7 than windows XP For detail -23) How to recover files if the system detects virusAnswer Firstly install another operating system with latest patches andupgraded antivirus protection Now connect the main infected hard disk tothe system Run the antivirus and scan the secondary HDD Once the hard diskis cleaned copy the files to another system

24) Differentiate between firewall and proxy serverAnswer Firewall is used to protect the internal IT infrastructure fromhackers Proxy servers allow sharing internet connections and protecting IPaddresses Firewall is a networking based technology and proxy server is anapplication based technologyPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

25) What measures are taken to improve the security of the desktopsystemAnswer First step is to install and upgrade the anti-virus for the systemSecondly ask all users to not give out or write down passwords includespecial characters and it must be at least 8 characters long Thirdly fordesktop security ensure the screen is locked and password secured duringthe day and logged off during the nightSituational QuestionsThese questions are based on a situation that requires actions from your sideSince your profile is of a desktop support you are required to constantlyanswer queries There are several situations that require your assistance Wehave listed a few as examples1 What steps will you follow if you have to install same operating systemon over 70 computers at the same time2 Describe the process for adding a new user to a network of 15computers3 How would you retrieve passwords if one of the users have forgottentheir password and can no longer access their official account4 How would you resolve a problem if the complainant says thatwhenever she tries to use internet explorer the page does not load andinstead gives a prompt virus detected5 Give example of an instance where you have explained a complextechnical term or procedure to a layman Which examples you gave tosolve their queries1 What are the Ports on Motherboard Parallel port - It has 26 pin input and 25 pins output use to connectprinter It is also called LPT1 Line Printer TerminalUSB port Universal serial bus use to connect USB devices2 What are the Slots on Motherboard ISA slots Industrial Standard Architecture slot Available in 8 bits and 16bits use to connect sound card display card and LAN cardPCI Slots Peripheral Component Interface slot Available in 32 64 and

128 bit use to connect expansion cards like LAN cardPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

AGP Accelerator Graphic Port use to connect graphic cardAMR Slots Audio Modem Riser use to connect internal AMR modemCNR Slots Communication Network Riser This slot is advanced of AMRslot use to connect internal AMR modem as well as other communicationnetwork adapter3 What are the Connectors amp Pins on Motherboard12 Pins power supply connector used in AT type of cabinet20 Pins power supply connector used in ATX type of cabinetPins for Hard diskNow days we are using 24 pins power supply connectorHDD Controller There are two HDD controller on a single motherboardcalled as IDE1 and IDE 2IDE (Integrated Device Electronic) each have 40 pins4 Describe Three types of RAM SocketSIMM Single Inline Memory Module use to connect two types of RAM 30and 72 Pin SIMM RAMDIMM Dual Inline Memory Module use to connect 184 pin DIMM RAMRIMM - Rambus Inline Memory Module use to connect 184 Pin RD RAM5 Describe BIOSBasic Input Output System This is a chip required to control to manageand to detect all hardware of system Function of BIOS is to store user levelchanges in hardware setting and to always provide effective setting ofhardware6 Describe CMOS BatteryComplementary Metal Oxide Semiconductor It is a +3 V battery and use togive a backup to the BIOS chip as well as date and time setting7 Describe ROMPROM Programmable ROM This is basically a blank ROM Chip that can bewritten but only onceEPROM Erasable PROM This is just like a PROM except that you can erasethe ROM by shining ultra violet rays on sensor on the top of the ROM chipfor a certain amount of timePrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

EEPROM Electrical Erasable PROM8 What are the types RAM RAM is the basic unit of the data storage It is a volatile means all the data islost when the power is turn offDynamic RAM It is a type of RAM that only holds the data if it iscontinuously accessed by the special type of logic called refresh circuitFPM RAM Fast Page ModeSDRAM Synchronous Dynamic RAM It is still DRAM but it is synchronize

to the system clockEDO RAM Extended Data OutputECC Error Correction CodeSG Synchronous GraphicVRAM VideoRDRAM RambusDDR Double Data RateSRAM Static RAM Static RAM is a type of RAM which holds the datawithout external refresh circuit for as long as power is supplied SRAM isfaster than DRAM9 Describe BUS SpeedThe rate of communication speed between two contact points on a singlePCB (Planted Circuit Board) OR The rate of communication speed betweenmicroprocessor and RAM10 Access TimeSpeedThe rate of access the data by the RAM (Nano seconds 10 raise to -9)11 What are the types of Hard Disk WDC Winchester Disk controller Develop by IBM 34 Pin controller 20Pin data controller jumper setting 4 pin power supplyIDE Integrated Device Electronic 40 pin data controllerHard disk can be detected in CHS LBA and DMA modeLogic area defining on the hard disk is called partition mode Partition canbe created by 3 ways12 How many ways you can create partition in hard disk First party utility At the time of OS installationPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Second party utility Command base utility using fdiskThird party utility Using third party utility like disk manager13 Describe two types of MonitorCRT Monitor It use cathode rays and phospurese to produce imageLCD Monitor It use liquid to create imagePrimary Memory A type of memory in which data and information arestored temporary eg ROM and RAMSecondary Memory A type of memory in which data and information arestored permanently Eg HD and FD14 Describe Difference between file systemsProperties FAT16 FAT32 NTFS[1] Supports partitionup to 2Gb 32Gb 2TB[2] No file foldersecurityFile amp folder

security[3] No datacompressionDatacompression[4] No EFS EFS[5] No disk quota Disk quota[6] No sharing levelsecuritySharing levelsecurityHow many logical drives is it possible to fit on to a physical diskMaximum of 24 logical drives The extended partition can only have 23logical drives16 Describe Operating SystemA type of software which is use to manage user and hardware is called asoperating systemOS establishes the communication between hardware and applicationsoftwareSystem file of DOS ndash iosys msdossys commandcomKernel file- Particular os file which directly communicates with thehardware of systemPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Kernel file of DOS- iosys msdossysWindows- kernal32dllShell file- Particular os file which act as interpreter between user andhardware of system It means it converts user level language into machinelevel languageShell file of Dos- commandcomWindows- xplorerexeWindows XP- Windows Experience Professional17 Which boot files required to boot systemNTLDR ndash loader fileNTDETECTCOM ndash recognizes hardwareBOOTINI ndash OS menuBOOTSECTDOS ndash alt boot sectorNTOSKRNLEXE - kernelHALDLL -SYSTEM32CONFIG - registrySYSTEM32DRIVERSSYS ndash drivers18 What is min hardware requirement for XP P1 133 MHz

64 MB RAM15GB free hard disk space19 What are the types of XPWindows XP Home editionProfessionalMedia center editionTablet PC64 bit version20 Describe Features of Windows XPWin 2000 and Win XP both are based on the NT kernelFast user switchingClient server architectureRemote desktop connection and restore option if crashEnhanced software restriction policiesEncrypting File System (EFS) with multi-user supportIP Security (IPSec)Internet Explorer Add-on ManagerWindows FirewallWindows Firewall Exception ListPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Windows Firewall Application and Port Restrictions21 What is min hardware requirement for Win 98PentiumMemory - 32 - 64 MBDisk Space - 400 MB22 What is min hardware requirement for VistaP3700MHz512 MB RAM23 What is min hardware requirement for Exchange ServerP3 700 MHz256MB RAM but recommended 512MB15GB of free hard disk space24 What is min hardware requirement for Window 2000 serverPentium 133 recommended 350 MHz64 MB recommended 128 MB RAMVGA recommended SVGA650 MB free disk space 2 GB recommended and 64 GB available25 What are the types of Win 2003 Server family-Standard serverAdvanced serverEnterprise edition

Data center editionMedia center editionWeb edition26 Installation of XPPress the power supply button------ press delf2Num key to enter intobios------ advanced setup press any key to boot from cd------ enter tocontinue------ f8 to likens agreement------ here if u want to create partitionthen press C and fill up partition size in mb------( repeat this process tocreate another partition)------ if u want to delete the partition then press d-Print to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

----- select c partition press enter to continue------ select format thepartition using FAT or NTFS file system------Now u r computer is from hard disk------ next---- fill up name andorganization------ fill up serial key q7q6wq3846rgdbm6r8833736g------next---- fill up computer name------ next---- adjust date and time setting------ next---- typical setting------ next---- no this computer is not on network------ next------ finish------ restart computer------ next------ skip no not at thistime------ next------ fill up the user name----------- finish27 Unattended installation of XPInsert Win XP cd into cd rom it auto run------ exit------ My computer------Rt click on cd rom colon------ open------ double click on support folder------double click on tools folder------ double click on depolycab5(copy all thefiles of this folder) then Rt click------ extract------ expand My computer------take an partition eg C------ make a new folder------ make deploy toolsfolder------ extract------ then goes to folder which we create here we see allthese files------- double click on setupmgrexe----- next------ create newnext------ unattended setup next------ Win XP professional next------- fullyautomated next------ create a new distribution share next------ on the cdnext------ next------ accept the license agreement next------ fill up the nameand organization next------ next------ then define date and time settingnext------ then fill up product key next------ fill up computer name------ fillup password if required------ next------ typical setupsetting next------ next----- next------ use the default region next------ language Indic next------ usethe default internet explorer setting next------ a folder name windows next------ next------ next------ Finish------ ok Here all files of the cd has beencoping in the windist named folderNow at the client side_____________________Start------ run------ browse------ double click on my network places icon------ double click on entire network------ double click on Microsoft windowsnetwork------- double click on domain name------ after this double click onthat computer on which answer file is there------ double click on windistfolder------ double click on I386------ select WINNT32 and open------ all

these appears in run of following type____Eg Uni-awvvitwotacwindistI386WINNT32exe unattended------okAfter this only type serial number28 Installation of VistaInstallation of Windows VistaPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Press any key to continue ------ we can see setup into GUI mode------Install now------ fill up product key------ next------ select Windows VistaBusiness------ check mark on I accept the license terms------ next------ clickon custom setup------ Here if we want to create portions then click oncreate partion and select new------ then define space near about 15GB------format------ next------ type user name and password------ next------ next------ ask me latter------ next------ select date and time setting------ next------work------ start29 Installation of Exchange ServerInsert Exchange cd (auto run)----- exchange deployment tool------ deploythe 1st exchange 2003 server------ new exchange 2003 installation------check mark on no8 and click on run the setup now------ next I agree nextnext create a new exchange organization next next I agree next nextok[then enter into ADS users and computers----- built-in------ double clickon pre windows 2000 group members select NT authority and remove yesok] finish30 Difference between Windows NT and 2000Windows NT Windows 2000a) Directory Service Active Directory Serviceb) FAT16 and NTFS 40 FAT16 FAT32 and NTFS 50c) Compression Compression Encryption and Disk Quotad) System Policy Group Policye) Local and Global Group Local Global and Universal Groupf) No IPsec IPsec builting) 40000 user limit 100000 user limith) NTLM authentication NTLM and Kerberos authenticationi) Basic disk Basic and Dynamic Disk31 Difference between Windows NT and 2003Windows NT Windows 2003a) Directory Service Active Directory Serviceb) FAT16 and NTFS 40 FAT16 FAT32 and NTFS 50c) Compression Compression Encryption and Disk Quotad) System Policy Group Policye) Local and Global Group Local Global and Universal Groupf) No IPsec IPsec builtinPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

g) 40000 user limit 100000 user limith) NTLM authentication NTLM and Kerberos authenticationi) Basic disk Basic and Dynamic Diskj) No Shadow Copy Shadow copyk) ERD ASR32 Difference between Windows 2000 Server and 2003 ServerWindows 2000 Windows 2003a) No Shadow copy Shadow Copy featureb) No RPC over HTTP RPC over HTTPc) 32 bit 32 bit and 64 bitd) no Domain rename features domain rename featuree) Terminal Service Remote desktop and assistancef) ERD ASRg) less command line tool more command line toolsh) No Stub DNS Stub DNSi) IIS 5 IIS 633 Difference between Windows 2000 Prof and Windows XP profWindows 2000 Prof Windows XP profa) ERD ASRb) Terminal Service Remote Desktop and assistancec) IE 5 IE 6d) No Firewall Basic firewalle) NO Alternate IP configuration Alternate IP configurationf) NO System restore System restoreg) NO Driver rollback feature Driver rollback feature34 Difference between Windows XP home and Windows XP profWindows XP home Windows XP professionala) no Remote desktop remote desktopb) NO Offline folders Offline foldersc) 1 processor 2 processord) workgroup member Work group and domain memberPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

e) NO Encryption Encryptionf) NO GPO GPOg) NO Roaming profile Roaming profileh) no ASR ASR35 Difference between Windows XP and Windows 98Windows XP Windows 98a) Remote desktop No Remote desktopb) GPO No GPOc) 2 processor 1 processord) NTLM amp Kerberos NTLM authentication

e) Encryption NO Encryptionf) Disk Quota NO Disk Quotag) FAT FAT32 and NTFS FAT and FAT32h) IE 5 IE 436 Difference between Windows 95 and Windows 98Windows 95 Windows 98a) NO USB support USB supportb) FAT 16 and FAT32 for R2 FAT16 and FAT32c) Single monitor Multiple monitord) NO Direct X Direct Xe) IE3 IE 4f) NO APM (Adv Power Management) APMFor Computer networking Tips and tricks visit ndash wwwcom-networkscomPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

middot In NT we will use Exchange 55 Servermiddot In NT we can create only one way trust relationship inside the network2000middot There is Active Directorymiddot TreeForest Hierarchical Structure are availablemiddot There is Site Relationship is availablemiddot There is parent domain and child domain concept are availablemiddot 2000 Support NTFS 50 file systemmiddot 2000 Support Kerberos version 50 authentication protocolmiddot In 2000 by default Two-way Trust Relationship are configuredmiddot In 2000 we will use Group Policymiddot 2000 support maximum 32 Processor and 64 GB Rammiddot In 2000 Specific client site operating system is available ie 2000Professionalmiddot In 2000 we will use Exchange 2000 servermiddot In 2000 no stub zone is available in DNSmiddot In 2000 Resultant Setup Policy is not availablemiddot In 2000 GPMC is not availablePrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

middot In 2000 Conditional forwarding option is not availablemiddot In 2000 Effective Permission option is not availablemiddot In 2000 only some Administrative Command Line Tools are availablemiddot Active Directory saved query option is not availablemiddot Shadow copy Option is not available in windows 2000 Operating Systemmiddot ASR Option is not available in Windows 2000 operating Systemmiddot In Windows 2000 we can create Maximum 1 DFS Root on a single DFS Serverin the networkmiddot In 2000 we can create two way trust relationship inside the network2003middot There is Active Directorymiddot TreeForest Hierarchical Structure are availablemiddot There is site relationship is availablemiddot There is parent domain and child domain concept are availablemiddot 2003 support NTFS 60 File systemmiddot 2003 support Kerberos 50 Authentication Protocolmiddot In 2003 we will use group policymiddot 2003 support maximum 64 Processor and 64 GB RAMmiddot In 2003 no specific client site Operating System is available you can useeither windows 2000 Professional either WindowsXP Professional in the networkmiddot In 2003 we will use Exchange 2003 Server

middot In 2003 Stub Zone is available in DNSmiddot In 2003 GPMC is availablemiddot In 2003 Resultant Setup Policy is availablemiddot In 2003 Conditional Forwarding option is availablemiddot In 2003 Effective Permission option is availablemiddot Active Directory Saved Query option is availablemiddot Shadow Copy option is available in Windows 2003 Operating Systemmiddot ASR Option is available in Windows 2003 Operating Systemmiddot In Windows 2003 we can create more than 1 DFS Root on A single DFSServer in the Networkmiddot In 2003 we can create two way Trust Relationship inside the networkQ What is Active DirectoryA Active Directory is the main concept of Windows 20002003 Network itstores all of the information about the whole networksuch as users printers computers etcPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Q What is treeA A group of domain is called tree and sharing a contiguous Name SpaceQ What is forestA A group of tree is called forest and does not sharing a contiguous namespace but sharing a common configuration (Schema)Q Difference between DC and ADCA DC stands for Domain Controller and ADC stands for Additional DomainController ADC is a backup of DC Only onedifferent is available between DC and ADC ie ndash Operation master Role OnDC all of five Operation Master Roles areavailable-1 Schema Master2 Domain Naming Master3 RID Master4 PDC Emulator5 Infrastructure MasterBut on ADC only Three Operation Master Role are Available1 RID Master2 PDC Emulator3 Infrastructure MasterQ What is the benefit of Child DomainA There are many benefits of Child Domain Such As1 Security Boundary2 Administrative Overhead Low

3 Network Traffic LowQ What is GroupA Group is a collection of user account It provides the simplifiedadministration in the networkPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Q What is OUA OU stands for Organizational Unit On OU we define group Policy in thenetwork Group policy is basically assigned on activedirectory container ie Site domain OU When ever we want some users thenwe put that user in the OU and assign theappropriate Group Policy on that OUQ What is Group PolicyA Group Policy provides the stream line access to all of the users in thenetwork Group policy is basically assigned on activedirectory container ie Site Domain and OU When ever we want some usersin the network do not use shut down the systemdo not use run command do not use Control Panel then we put that user inthe OU and assign the appropriate Group Policy onthat OUQ Difference between permission rights and policyA Permission permission is basically assigned on network resources as forexample ndash file folder share folder printerRight Right is basically assign to users and groupsPolicy Policy is basically assigned on active directory container ie ndash SiteDomain OUQ What is ISA ServerA ISA stands for Internet Security Acceleration ISA server provides theinternet connectivity for all of the users in network ISAServer also works as proxy Server in the network With the help of ISA ServerAdministrator can filtering a client request for aspecific web site in the networkQ What is Default GatewayA Default Gateway is the IP address of router in the network When ever anyclients want to go to another network that query willPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

forward to default gatewayQ What is siteA A site is a geographical area where all of the domains are available Sitemanages the replication traffic between two or more

different sites in the networkQ What is Operation Master RoleA Operation Master Role is available on Domain Controller in the NetworkThere are five types of operation master roles-1 Schema master2 Domain Naming Master3 RID Master4 PDC Emulator5 Infrastructure MasterQ Difference between Mixed Mode and Native ModeA There are two types of domain mode1 Mixed Mode In this mode NT win 2000 and win 2003 DC are available2 Native Mode there are two types of native modei Win 2000 Native Mode In this mode win 2000 and win 2003 DC areavailableii Win 2003 Native mode in this mode only win 2003 DC are availableQ What is SCSIA SCSI stands for Small Computer System Interface In SCSI the rate of datatransmission is fast SCSI Hard Disk Speed RPMis fast in SCSI Data Transmission speed is 320 MBPS in the Network In SCSIController We can connect Maximum 15 PhysicalDevices in the SystemQ What are A-Host Record and PTR RecordPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

A A record is also called host record This record is basically created inforward lookup ZonePTR record is also called a Pointer record This record is basically created inreverse lookup ZoneQ What is reservationA Reservation is basically used in DHCP Server When Ever we want thiscomputer is always received this IP address from DHCPServer in the network in the network in that case we create a reservation inDHCP Server of that particular computer in thenetworkQ IP Address RangeClassesA There are two types of IP address-1 Class Full IP Address2 Class Less IP AddressClass Full IP Address ndash There are five classes1 Class A - 0 - 126(127 is reserved for Loop back)

2 Class B - 128 ndash 1913 Class C - 192 ndash 2234 Class D - 224 - 2395 Class E - 240 - 255Q Difference between Hardware Router amp Software RouterA Hardware Router Hardware Router is a dedicated Router Itrsquos having a lotof feature such as Security dedicated routing inthe networking As for Example Cisco RouterSoftware Router Software Router is not a dedicated router It provides thedifferent services also such as DNS Server DHCPServer ie Windows Based RouterQ Difference between Hardware Firewall and Software FirewallA Hardware Firewall It is a dedicated firewall A lots of security features areavailable on hardware based firewall As forExample- Cisco Pix FirewallPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Software Firewall It is a dedicated firewall It provides the normal security inthe network- Check PointQ What is Domain ControllerA DC stands for Domain Controller It provides the centralized managementof entire domain in the network When ever we willinstall active directory database on a server side operating system then afterthat system becomes a DC Domain controllermanages all security related interaction between users and computers in thenetworkQ What is B RouterA B Router stands for Bridge Router We can say this is a layer three bridgethat provides the communication between two ormore different network IDQ What is a BridgeA Bridge is a layer 2 network device that provides the communication withinthe same network ID In bridge maximum 16 portsare availableQ Difference between Gateway and Router

A Router works on same network architecture but Gateway works ondifferent network architectureQ What is POP ServerSMTP ServerA POP Stands for Post Office Protocol It is basically use for mail receivingpurpose in the networkSMTP Stands for Simple Mail Transfer Protocol It is basically use for sending amail as well as receiving a mail in the networkQ What is Active Directory PartitionsPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

A Active Directory Partition is a logical Partition of Active Directory ThisPartition is basically use for replication from DC to ADC amp DC to GCS (Global Catalog Server) in the network There are threeTypes of Active Directory Partition1 Schema Partition2 Configuration Partition3 Domain PartitionQ Types of Active Directory PartitionsA There are Three types of Active Directory Partitions1 Schema Partition2 Configuration Partition3 Domain PartitionQ What is the function of Ping CommandA Ping provides to check the Physical IP Connectivity between two or moredevices in the network Ping sends an ICMP requestfrom source Computer to destination computer and destination computersends an ICMP replyQ What are Broadcasting Multicasting and unicastingA Broadcasting ndash one to allMulticasting - one to many not allUnicasting - One to OneQ What is Group NestingA When we add two or more Groups within a Single Group It is called GroupNestingQ What is FIXMBRA FIXMBR Repair the Master boot record of the Partition Boot SectorQ What is FIXBOOTA FIXBOOT write a new partition boot sector on to the system partitionQ What is SIDA SID stands for Security Identifier Every object has a unique ID it is called

SIDQ What is RADIUS ServerPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

A RADIUS Stands for Remote Authentication Dial-in User Service RADIUSServer Provides the Centralized Management ofMultiple RAS amp VPN Server in the network On this Server Remote AccessPolicy and Remote Access Logging Options are availableQ What is Trusting DomainA In Trusting Domain Resources are availableQ What is Trusted DomainA In Trusted Domain User Accountrsquos are availableQ What is Microsoft Exchange ServerA Microsoft Exchange Server is Software that provides the services such assending amp receiving the MailQ What is PrinterA Printer is a Software that Governing the print Device There are two typesof Printer1 Local PrinterChatting is a Real Time Conversation between two or more people in thenetwork2 Network PrinterQ What is ChattingAQ What is Directory Services restore modeA When our Active Directory Database is not working properly then werestart the domain Controller and press f8 key Then afterSelecting the Directory services restore mode and then after restoring theactive directory database from the last backupQ What is Normal BackupA Just like a normal backup by default BackupQ What is incremental backupA In incremental backup only incremental parts are backup not full backupQ What is differential backupPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

A In differential backup we take full backup after the normal backupQ What is packetA A packet is a logical grouping of information that includes a header whichcontains location information and user dataQ What is forwarderA It is basically use in DNS Server When client query to the DNS Server In

that case if the DNS is having a best results thenDNS Server give the best result To the client computer in the networkotherwise DNS1) What is Active DirectoryA central component of the Windows platform Active Directory directoryservice provides the means to manage the identities and relationships thatmake up network environments For example we can create manage andadministrator users computers and printers in the network from activedirectory2) What is DNS Why it is used What is forward lookup and reverselookup in DNS What are A records and mx recordsDNS is domain naming service and is used for resolving names to IP addressand IP addresses to names The computer understands only numbers whilewe can easily remember names So to make it easier for us what we do is weassign names to computers and websites When we use these names (Likeyahoocom) the computer uses DNS to convert to IP address (number) and itexecutes our requestForward lookup Converting names to IP address is called forward lookupReverse lookup Resolving IP address to names is called reverse lookupA record Its called host record and it has the mapping of a name to IPaddress This is the record in DNS with the help of which DNS can find out theIP address of a nameMX Record its called mail exchanger record Its the record needed to locatePrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

the mail servers in the network This record is also found in DNS3) What id DHCP Why it is used What are scopes and super scopesDHCP Dynamic host configuration protocol Its used to allocate IP addressesto large number of PCs in a network environment This makes the IPmanagement very easyScope Scope contains IP address like subnet mask gateway IP DNS server IPand exclusion range which a client can use to communicate with the other PCsin the network

Superscope When we combine two or more scopes together its called superscope4) What are the types of LAN cables used What is a cross cableTypes of LAN cables that are in use are Cat 5 and Cat 6 Cat 5 can support100 Mbps of speed and CAT 6 can support 1Gbps of speedCross cable Itsused to connect same type of devices without using a switchhub so that theycan communicate5) What is the difference between a normal LAN cable and cross cableWhat could be the maximum length of the LAN cableThe way the paired wires are connected to the connector (RJ45) is different incross cable and normal LAN cable The theoritical length is 100 meters butafter 80 meters you may see drop in speed6) What would you use to connect two computers without usingswitchesCross cable7) What is IPCONFIG command Why it is usedIPCONFIG command is used to display the IP information assigned to acomputer From the output we can find out the IP address DNS IP addressgateway IP address assigned to that computer8) What is APIPA IP address Or what IP address is assigned to thePrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

computer when the DHCP server is not availableWhen DHCP server is not available the Windows client computer assigns anautomatic IP address to itself so that it can communicate with the networkcomputers This ip address is called APIPA ITs in the range of 169254XXAPIPA stands for Automatic private IP addressing9) What is a DOMAIN What is the difference between a domain and aworkgroupDomain is created when we install Active Directory ITs a security boundarywhich is used to manage computers inside the boundaryDomain can be used to centrally administer computers and we can governthem using commo policies called group policies We cant do the same withworkgroup10) Do you know how to configure outlook 2000 and outlook 2003 for a

userPlease visit the link below to find out how to configure outlook 2000 andoutlook 2003 httpwwwcom-networkscom201209how-to-configure-microsoft-outlook-2007html11) What is a PST file and what is the difference between a PST file andOST file What file is used by outlook expressPST file is used to store the mails locally when using outlook 2000 or 2003OST file is used when we use outlook in cached exchanged mode Outlookexpress useds odb file12) What is BSOD What do you do when you get blue screen in acomputer How do you troubleshoot itBSOD stands for blue screen of Death when there is a hardware or OS faultdue to which the windows OS can run it give a blue screen with a code Bestway to resolve it is to boot the computer is Last known good configurationIf this doesnt work than boot the computer in safe mode If it boots up thanthe problems with one of the devices or drivers13) What is RIS What is ImagingghostingRIS stands for remote installation services You save the installed image on aPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

windows server and then we use RIS to install the configured on in the newhardware We can use it to deploy both server and client OSImaging orghosting also does the same job of capturing an installed image and theninstall it on a new hardware when there is a need We go for RIS orimagingghosting because installing OS every time using a CD can be a verytime consuming task So to save that time we can go forRISGhostingimaging14) What is VPN and how to configure itVPN stands for Virtual private network VPN is used to connect to thecorporate network to access the resources like mail and files in the LAN VPNcan be configured using the steps mentioned in the for detail - wwwcomnetworkscom201305setupvpnserver2008r2html15) Your computer slowly drops out of network A reboot of thecomputer fixes the problem What to do to resolve this issueUpdate the network card driver16) Your system is infected with Virus How to recover the dataInstall another system Install the OS with the latets patches Antivirus withlatest updates Connect the infected HDD as secondary drive in the system

Once done scan and clean the secondary HDD Once done copy the files to thenew system17) How to join a system to the domain What type of user can add asystem to the domainPlease visit the article below and read Adding the Workstation to theDomain18) What is the difference between a switch and a hubSwitch sends the traffic to the port to which its meant for Hub sends thetraffic to all the ports For detail - httpwwwcomnetworkscom201110difference-between-hub-and-switchhtmlPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

19) What is a router Why we use itRouter is a switch which uses routing protocols to process and send thetraffic It also receives the traffic and sends it across but it uses the routingprotocols to do so For detail - wwwcom-networkscom201107routershtml20) What are manageable and non manageable switchesSwitches which can be administered are called manageable switches Forexample we can create VLAN for on such switch On no manageable switcheswe cant do so21) What is bootloaderAnswer Boot loader facilitates loading of operating system on the system Itenables the booting process and gives OS options to the user while startingthe system22) Which is better - Windows 7 or Windows XP Support your answerswith examplesAnswer Windows 7 boasts of better features and is recommended overWindows XP The looks and graphics of windows 7 are impressive andfeatures better secured system It is better equipped to defend virus andmalware attacks Speech recognitions backup and restore functionsapplication compatibility quick installation etc are some of the features thatgive advantage to Windows 7 than windows XP For detail -23) How to recover files if the system detects virusAnswer Firstly install another operating system with latest patches andupgraded antivirus protection Now connect the main infected hard disk tothe system Run the antivirus and scan the secondary HDD Once the hard diskis cleaned copy the files to another system

24) Differentiate between firewall and proxy serverAnswer Firewall is used to protect the internal IT infrastructure fromhackers Proxy servers allow sharing internet connections and protecting IPaddresses Firewall is a networking based technology and proxy server is anapplication based technologyPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

25) What measures are taken to improve the security of the desktopsystemAnswer First step is to install and upgrade the anti-virus for the systemSecondly ask all users to not give out or write down passwords includespecial characters and it must be at least 8 characters long Thirdly fordesktop security ensure the screen is locked and password secured duringthe day and logged off during the nightSituational QuestionsThese questions are based on a situation that requires actions from your sideSince your profile is of a desktop support you are required to constantlyanswer queries There are several situations that require your assistance Wehave listed a few as examples1 What steps will you follow if you have to install same operating systemon over 70 computers at the same time2 Describe the process for adding a new user to a network of 15computers3 How would you retrieve passwords if one of the users have forgottentheir password and can no longer access their official account4 How would you resolve a problem if the complainant says thatwhenever she tries to use internet explorer the page does not load andinstead gives a prompt virus detected5 Give example of an instance where you have explained a complextechnical term or procedure to a layman Which examples you gave tosolve their queries1 What are the Ports on Motherboard Parallel port - It has 26 pin input and 25 pins output use to connectprinter It is also called LPT1 Line Printer TerminalUSB port Universal serial bus use to connect USB devices2 What are the Slots on Motherboard ISA slots Industrial Standard Architecture slot Available in 8 bits and 16bits use to connect sound card display card and LAN cardPCI Slots Peripheral Component Interface slot Available in 32 64 and

128 bit use to connect expansion cards like LAN cardPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

AGP Accelerator Graphic Port use to connect graphic cardAMR Slots Audio Modem Riser use to connect internal AMR modemCNR Slots Communication Network Riser This slot is advanced of AMRslot use to connect internal AMR modem as well as other communicationnetwork adapter3 What are the Connectors amp Pins on Motherboard12 Pins power supply connector used in AT type of cabinet20 Pins power supply connector used in ATX type of cabinetPins for Hard diskNow days we are using 24 pins power supply connectorHDD Controller There are two HDD controller on a single motherboardcalled as IDE1 and IDE 2IDE (Integrated Device Electronic) each have 40 pins4 Describe Three types of RAM SocketSIMM Single Inline Memory Module use to connect two types of RAM 30and 72 Pin SIMM RAMDIMM Dual Inline Memory Module use to connect 184 pin DIMM RAMRIMM - Rambus Inline Memory Module use to connect 184 Pin RD RAM5 Describe BIOSBasic Input Output System This is a chip required to control to manageand to detect all hardware of system Function of BIOS is to store user levelchanges in hardware setting and to always provide effective setting ofhardware6 Describe CMOS BatteryComplementary Metal Oxide Semiconductor It is a +3 V battery and use togive a backup to the BIOS chip as well as date and time setting7 Describe ROMPROM Programmable ROM This is basically a blank ROM Chip that can bewritten but only onceEPROM Erasable PROM This is just like a PROM except that you can erasethe ROM by shining ultra violet rays on sensor on the top of the ROM chipfor a certain amount of timePrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

EEPROM Electrical Erasable PROM8 What are the types RAM RAM is the basic unit of the data storage It is a volatile means all the data islost when the power is turn offDynamic RAM It is a type of RAM that only holds the data if it iscontinuously accessed by the special type of logic called refresh circuitFPM RAM Fast Page ModeSDRAM Synchronous Dynamic RAM It is still DRAM but it is synchronize

to the system clockEDO RAM Extended Data OutputECC Error Correction CodeSG Synchronous GraphicVRAM VideoRDRAM RambusDDR Double Data RateSRAM Static RAM Static RAM is a type of RAM which holds the datawithout external refresh circuit for as long as power is supplied SRAM isfaster than DRAM9 Describe BUS SpeedThe rate of communication speed between two contact points on a singlePCB (Planted Circuit Board) OR The rate of communication speed betweenmicroprocessor and RAM10 Access TimeSpeedThe rate of access the data by the RAM (Nano seconds 10 raise to -9)11 What are the types of Hard Disk WDC Winchester Disk controller Develop by IBM 34 Pin controller 20Pin data controller jumper setting 4 pin power supplyIDE Integrated Device Electronic 40 pin data controllerHard disk can be detected in CHS LBA and DMA modeLogic area defining on the hard disk is called partition mode Partition canbe created by 3 ways12 How many ways you can create partition in hard disk First party utility At the time of OS installationPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Second party utility Command base utility using fdiskThird party utility Using third party utility like disk manager13 Describe two types of MonitorCRT Monitor It use cathode rays and phospurese to produce imageLCD Monitor It use liquid to create imagePrimary Memory A type of memory in which data and information arestored temporary eg ROM and RAMSecondary Memory A type of memory in which data and information arestored permanently Eg HD and FD14 Describe Difference between file systemsProperties FAT16 FAT32 NTFS[1] Supports partitionup to 2Gb 32Gb 2TB[2] No file foldersecurityFile amp folder

security[3] No datacompressionDatacompression[4] No EFS EFS[5] No disk quota Disk quota[6] No sharing levelsecuritySharing levelsecurityHow many logical drives is it possible to fit on to a physical diskMaximum of 24 logical drives The extended partition can only have 23logical drives16 Describe Operating SystemA type of software which is use to manage user and hardware is called asoperating systemOS establishes the communication between hardware and applicationsoftwareSystem file of DOS ndash iosys msdossys commandcomKernel file- Particular os file which directly communicates with thehardware of systemPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Kernel file of DOS- iosys msdossysWindows- kernal32dllShell file- Particular os file which act as interpreter between user andhardware of system It means it converts user level language into machinelevel languageShell file of Dos- commandcomWindows- xplorerexeWindows XP- Windows Experience Professional17 Which boot files required to boot systemNTLDR ndash loader fileNTDETECTCOM ndash recognizes hardwareBOOTINI ndash OS menuBOOTSECTDOS ndash alt boot sectorNTOSKRNLEXE - kernelHALDLL -SYSTEM32CONFIG - registrySYSTEM32DRIVERSSYS ndash drivers18 What is min hardware requirement for XP P1 133 MHz

64 MB RAM15GB free hard disk space19 What are the types of XPWindows XP Home editionProfessionalMedia center editionTablet PC64 bit version20 Describe Features of Windows XPWin 2000 and Win XP both are based on the NT kernelFast user switchingClient server architectureRemote desktop connection and restore option if crashEnhanced software restriction policiesEncrypting File System (EFS) with multi-user supportIP Security (IPSec)Internet Explorer Add-on ManagerWindows FirewallWindows Firewall Exception ListPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Windows Firewall Application and Port Restrictions21 What is min hardware requirement for Win 98PentiumMemory - 32 - 64 MBDisk Space - 400 MB22 What is min hardware requirement for VistaP3700MHz512 MB RAM23 What is min hardware requirement for Exchange ServerP3 700 MHz256MB RAM but recommended 512MB15GB of free hard disk space24 What is min hardware requirement for Window 2000 serverPentium 133 recommended 350 MHz64 MB recommended 128 MB RAMVGA recommended SVGA650 MB free disk space 2 GB recommended and 64 GB available25 What are the types of Win 2003 Server family-Standard serverAdvanced serverEnterprise edition

Data center editionMedia center editionWeb edition26 Installation of XPPress the power supply button------ press delf2Num key to enter intobios------ advanced setup press any key to boot from cd------ enter tocontinue------ f8 to likens agreement------ here if u want to create partitionthen press C and fill up partition size in mb------( repeat this process tocreate another partition)------ if u want to delete the partition then press d-Print to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

----- select c partition press enter to continue------ select format thepartition using FAT or NTFS file system------Now u r computer is from hard disk------ next---- fill up name andorganization------ fill up serial key q7q6wq3846rgdbm6r8833736g------next---- fill up computer name------ next---- adjust date and time setting------ next---- typical setting------ next---- no this computer is not on network------ next------ finish------ restart computer------ next------ skip no not at thistime------ next------ fill up the user name----------- finish27 Unattended installation of XPInsert Win XP cd into cd rom it auto run------ exit------ My computer------Rt click on cd rom colon------ open------ double click on support folder------double click on tools folder------ double click on depolycab5(copy all thefiles of this folder) then Rt click------ extract------ expand My computer------take an partition eg C------ make a new folder------ make deploy toolsfolder------ extract------ then goes to folder which we create here we see allthese files------- double click on setupmgrexe----- next------ create newnext------ unattended setup next------ Win XP professional next------- fullyautomated next------ create a new distribution share next------ on the cdnext------ next------ accept the license agreement next------ fill up the nameand organization next------ next------ then define date and time settingnext------ then fill up product key next------ fill up computer name------ fillup password if required------ next------ typical setupsetting next------ next----- next------ use the default region next------ language Indic next------ usethe default internet explorer setting next------ a folder name windows next------ next------ next------ Finish------ ok Here all files of the cd has beencoping in the windist named folderNow at the client side_____________________Start------ run------ browse------ double click on my network places icon------ double click on entire network------ double click on Microsoft windowsnetwork------- double click on domain name------ after this double click onthat computer on which answer file is there------ double click on windistfolder------ double click on I386------ select WINNT32 and open------ all

these appears in run of following type____Eg Uni-awvvitwotacwindistI386WINNT32exe unattended------okAfter this only type serial number28 Installation of VistaInstallation of Windows VistaPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Press any key to continue ------ we can see setup into GUI mode------Install now------ fill up product key------ next------ select Windows VistaBusiness------ check mark on I accept the license terms------ next------ clickon custom setup------ Here if we want to create portions then click oncreate partion and select new------ then define space near about 15GB------format------ next------ type user name and password------ next------ next------ ask me latter------ next------ select date and time setting------ next------work------ start29 Installation of Exchange ServerInsert Exchange cd (auto run)----- exchange deployment tool------ deploythe 1st exchange 2003 server------ new exchange 2003 installation------check mark on no8 and click on run the setup now------ next I agree nextnext create a new exchange organization next next I agree next nextok[then enter into ADS users and computers----- built-in------ double clickon pre windows 2000 group members select NT authority and remove yesok] finish30 Difference between Windows NT and 2000Windows NT Windows 2000a) Directory Service Active Directory Serviceb) FAT16 and NTFS 40 FAT16 FAT32 and NTFS 50c) Compression Compression Encryption and Disk Quotad) System Policy Group Policye) Local and Global Group Local Global and Universal Groupf) No IPsec IPsec builting) 40000 user limit 100000 user limith) NTLM authentication NTLM and Kerberos authenticationi) Basic disk Basic and Dynamic Disk31 Difference between Windows NT and 2003Windows NT Windows 2003a) Directory Service Active Directory Serviceb) FAT16 and NTFS 40 FAT16 FAT32 and NTFS 50c) Compression Compression Encryption and Disk Quotad) System Policy Group Policye) Local and Global Group Local Global and Universal Groupf) No IPsec IPsec builtinPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

g) 40000 user limit 100000 user limith) NTLM authentication NTLM and Kerberos authenticationi) Basic disk Basic and Dynamic Diskj) No Shadow Copy Shadow copyk) ERD ASR32 Difference between Windows 2000 Server and 2003 ServerWindows 2000 Windows 2003a) No Shadow copy Shadow Copy featureb) No RPC over HTTP RPC over HTTPc) 32 bit 32 bit and 64 bitd) no Domain rename features domain rename featuree) Terminal Service Remote desktop and assistancef) ERD ASRg) less command line tool more command line toolsh) No Stub DNS Stub DNSi) IIS 5 IIS 633 Difference between Windows 2000 Prof and Windows XP profWindows 2000 Prof Windows XP profa) ERD ASRb) Terminal Service Remote Desktop and assistancec) IE 5 IE 6d) No Firewall Basic firewalle) NO Alternate IP configuration Alternate IP configurationf) NO System restore System restoreg) NO Driver rollback feature Driver rollback feature34 Difference between Windows XP home and Windows XP profWindows XP home Windows XP professionala) no Remote desktop remote desktopb) NO Offline folders Offline foldersc) 1 processor 2 processord) workgroup member Work group and domain memberPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

e) NO Encryption Encryptionf) NO GPO GPOg) NO Roaming profile Roaming profileh) no ASR ASR35 Difference between Windows XP and Windows 98Windows XP Windows 98a) Remote desktop No Remote desktopb) GPO No GPOc) 2 processor 1 processord) NTLM amp Kerberos NTLM authentication

e) Encryption NO Encryptionf) Disk Quota NO Disk Quotag) FAT FAT32 and NTFS FAT and FAT32h) IE 5 IE 436 Difference between Windows 95 and Windows 98Windows 95 Windows 98a) NO USB support USB supportb) FAT 16 and FAT32 for R2 FAT16 and FAT32c) Single monitor Multiple monitord) NO Direct X Direct Xe) IE3 IE 4f) NO APM (Adv Power Management) APMFor Computer networking Tips and tricks visit ndash wwwcom-networkscomPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

middot In 2003 Stub Zone is available in DNSmiddot In 2003 GPMC is availablemiddot In 2003 Resultant Setup Policy is availablemiddot In 2003 Conditional Forwarding option is availablemiddot In 2003 Effective Permission option is availablemiddot Active Directory Saved Query option is availablemiddot Shadow Copy option is available in Windows 2003 Operating Systemmiddot ASR Option is available in Windows 2003 Operating Systemmiddot In Windows 2003 we can create more than 1 DFS Root on A single DFSServer in the Networkmiddot In 2003 we can create two way Trust Relationship inside the networkQ What is Active DirectoryA Active Directory is the main concept of Windows 20002003 Network itstores all of the information about the whole networksuch as users printers computers etcPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Q What is treeA A group of domain is called tree and sharing a contiguous Name SpaceQ What is forestA A group of tree is called forest and does not sharing a contiguous namespace but sharing a common configuration (Schema)Q Difference between DC and ADCA DC stands for Domain Controller and ADC stands for Additional DomainController ADC is a backup of DC Only onedifferent is available between DC and ADC ie ndash Operation master Role OnDC all of five Operation Master Roles areavailable-1 Schema Master2 Domain Naming Master3 RID Master4 PDC Emulator5 Infrastructure MasterBut on ADC only Three Operation Master Role are Available1 RID Master2 PDC Emulator3 Infrastructure MasterQ What is the benefit of Child DomainA There are many benefits of Child Domain Such As1 Security Boundary2 Administrative Overhead Low

3 Network Traffic LowQ What is GroupA Group is a collection of user account It provides the simplifiedadministration in the networkPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Q What is OUA OU stands for Organizational Unit On OU we define group Policy in thenetwork Group policy is basically assigned on activedirectory container ie Site domain OU When ever we want some users thenwe put that user in the OU and assign theappropriate Group Policy on that OUQ What is Group PolicyA Group Policy provides the stream line access to all of the users in thenetwork Group policy is basically assigned on activedirectory container ie Site Domain and OU When ever we want some usersin the network do not use shut down the systemdo not use run command do not use Control Panel then we put that user inthe OU and assign the appropriate Group Policy onthat OUQ Difference between permission rights and policyA Permission permission is basically assigned on network resources as forexample ndash file folder share folder printerRight Right is basically assign to users and groupsPolicy Policy is basically assigned on active directory container ie ndash SiteDomain OUQ What is ISA ServerA ISA stands for Internet Security Acceleration ISA server provides theinternet connectivity for all of the users in network ISAServer also works as proxy Server in the network With the help of ISA ServerAdministrator can filtering a client request for aspecific web site in the networkQ What is Default GatewayA Default Gateway is the IP address of router in the network When ever anyclients want to go to another network that query willPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

forward to default gatewayQ What is siteA A site is a geographical area where all of the domains are available Sitemanages the replication traffic between two or more

different sites in the networkQ What is Operation Master RoleA Operation Master Role is available on Domain Controller in the NetworkThere are five types of operation master roles-1 Schema master2 Domain Naming Master3 RID Master4 PDC Emulator5 Infrastructure MasterQ Difference between Mixed Mode and Native ModeA There are two types of domain mode1 Mixed Mode In this mode NT win 2000 and win 2003 DC are available2 Native Mode there are two types of native modei Win 2000 Native Mode In this mode win 2000 and win 2003 DC areavailableii Win 2003 Native mode in this mode only win 2003 DC are availableQ What is SCSIA SCSI stands for Small Computer System Interface In SCSI the rate of datatransmission is fast SCSI Hard Disk Speed RPMis fast in SCSI Data Transmission speed is 320 MBPS in the Network In SCSIController We can connect Maximum 15 PhysicalDevices in the SystemQ What are A-Host Record and PTR RecordPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

A A record is also called host record This record is basically created inforward lookup ZonePTR record is also called a Pointer record This record is basically created inreverse lookup ZoneQ What is reservationA Reservation is basically used in DHCP Server When Ever we want thiscomputer is always received this IP address from DHCPServer in the network in the network in that case we create a reservation inDHCP Server of that particular computer in thenetworkQ IP Address RangeClassesA There are two types of IP address-1 Class Full IP Address2 Class Less IP AddressClass Full IP Address ndash There are five classes1 Class A - 0 - 126(127 is reserved for Loop back)

2 Class B - 128 ndash 1913 Class C - 192 ndash 2234 Class D - 224 - 2395 Class E - 240 - 255Q Difference between Hardware Router amp Software RouterA Hardware Router Hardware Router is a dedicated Router Itrsquos having a lotof feature such as Security dedicated routing inthe networking As for Example Cisco RouterSoftware Router Software Router is not a dedicated router It provides thedifferent services also such as DNS Server DHCPServer ie Windows Based RouterQ Difference between Hardware Firewall and Software FirewallA Hardware Firewall It is a dedicated firewall A lots of security features areavailable on hardware based firewall As forExample- Cisco Pix FirewallPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Software Firewall It is a dedicated firewall It provides the normal security inthe network- Check PointQ What is Domain ControllerA DC stands for Domain Controller It provides the centralized managementof entire domain in the network When ever we willinstall active directory database on a server side operating system then afterthat system becomes a DC Domain controllermanages all security related interaction between users and computers in thenetworkQ What is B RouterA B Router stands for Bridge Router We can say this is a layer three bridgethat provides the communication between two ormore different network IDQ What is a BridgeA Bridge is a layer 2 network device that provides the communication withinthe same network ID In bridge maximum 16 portsare availableQ Difference between Gateway and Router

A Router works on same network architecture but Gateway works ondifferent network architectureQ What is POP ServerSMTP ServerA POP Stands for Post Office Protocol It is basically use for mail receivingpurpose in the networkSMTP Stands for Simple Mail Transfer Protocol It is basically use for sending amail as well as receiving a mail in the networkQ What is Active Directory PartitionsPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

A Active Directory Partition is a logical Partition of Active Directory ThisPartition is basically use for replication from DC to ADC amp DC to GCS (Global Catalog Server) in the network There are threeTypes of Active Directory Partition1 Schema Partition2 Configuration Partition3 Domain PartitionQ Types of Active Directory PartitionsA There are Three types of Active Directory Partitions1 Schema Partition2 Configuration Partition3 Domain PartitionQ What is the function of Ping CommandA Ping provides to check the Physical IP Connectivity between two or moredevices in the network Ping sends an ICMP requestfrom source Computer to destination computer and destination computersends an ICMP replyQ What are Broadcasting Multicasting and unicastingA Broadcasting ndash one to allMulticasting - one to many not allUnicasting - One to OneQ What is Group NestingA When we add two or more Groups within a Single Group It is called GroupNestingQ What is FIXMBRA FIXMBR Repair the Master boot record of the Partition Boot SectorQ What is FIXBOOTA FIXBOOT write a new partition boot sector on to the system partitionQ What is SIDA SID stands for Security Identifier Every object has a unique ID it is called

SIDQ What is RADIUS ServerPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

A RADIUS Stands for Remote Authentication Dial-in User Service RADIUSServer Provides the Centralized Management ofMultiple RAS amp VPN Server in the network On this Server Remote AccessPolicy and Remote Access Logging Options are availableQ What is Trusting DomainA In Trusting Domain Resources are availableQ What is Trusted DomainA In Trusted Domain User Accountrsquos are availableQ What is Microsoft Exchange ServerA Microsoft Exchange Server is Software that provides the services such assending amp receiving the MailQ What is PrinterA Printer is a Software that Governing the print Device There are two typesof Printer1 Local PrinterChatting is a Real Time Conversation between two or more people in thenetwork2 Network PrinterQ What is ChattingAQ What is Directory Services restore modeA When our Active Directory Database is not working properly then werestart the domain Controller and press f8 key Then afterSelecting the Directory services restore mode and then after restoring theactive directory database from the last backupQ What is Normal BackupA Just like a normal backup by default BackupQ What is incremental backupA In incremental backup only incremental parts are backup not full backupQ What is differential backupPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

A In differential backup we take full backup after the normal backupQ What is packetA A packet is a logical grouping of information that includes a header whichcontains location information and user dataQ What is forwarderA It is basically use in DNS Server When client query to the DNS Server In

that case if the DNS is having a best results thenDNS Server give the best result To the client computer in the networkotherwise DNS1) What is Active DirectoryA central component of the Windows platform Active Directory directoryservice provides the means to manage the identities and relationships thatmake up network environments For example we can create manage andadministrator users computers and printers in the network from activedirectory2) What is DNS Why it is used What is forward lookup and reverselookup in DNS What are A records and mx recordsDNS is domain naming service and is used for resolving names to IP addressand IP addresses to names The computer understands only numbers whilewe can easily remember names So to make it easier for us what we do is weassign names to computers and websites When we use these names (Likeyahoocom) the computer uses DNS to convert to IP address (number) and itexecutes our requestForward lookup Converting names to IP address is called forward lookupReverse lookup Resolving IP address to names is called reverse lookupA record Its called host record and it has the mapping of a name to IPaddress This is the record in DNS with the help of which DNS can find out theIP address of a nameMX Record its called mail exchanger record Its the record needed to locatePrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

the mail servers in the network This record is also found in DNS3) What id DHCP Why it is used What are scopes and super scopesDHCP Dynamic host configuration protocol Its used to allocate IP addressesto large number of PCs in a network environment This makes the IPmanagement very easyScope Scope contains IP address like subnet mask gateway IP DNS server IPand exclusion range which a client can use to communicate with the other PCsin the network

Superscope When we combine two or more scopes together its called superscope4) What are the types of LAN cables used What is a cross cableTypes of LAN cables that are in use are Cat 5 and Cat 6 Cat 5 can support100 Mbps of speed and CAT 6 can support 1Gbps of speedCross cable Itsused to connect same type of devices without using a switchhub so that theycan communicate5) What is the difference between a normal LAN cable and cross cableWhat could be the maximum length of the LAN cableThe way the paired wires are connected to the connector (RJ45) is different incross cable and normal LAN cable The theoritical length is 100 meters butafter 80 meters you may see drop in speed6) What would you use to connect two computers without usingswitchesCross cable7) What is IPCONFIG command Why it is usedIPCONFIG command is used to display the IP information assigned to acomputer From the output we can find out the IP address DNS IP addressgateway IP address assigned to that computer8) What is APIPA IP address Or what IP address is assigned to thePrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

computer when the DHCP server is not availableWhen DHCP server is not available the Windows client computer assigns anautomatic IP address to itself so that it can communicate with the networkcomputers This ip address is called APIPA ITs in the range of 169254XXAPIPA stands for Automatic private IP addressing9) What is a DOMAIN What is the difference between a domain and aworkgroupDomain is created when we install Active Directory ITs a security boundarywhich is used to manage computers inside the boundaryDomain can be used to centrally administer computers and we can governthem using commo policies called group policies We cant do the same withworkgroup10) Do you know how to configure outlook 2000 and outlook 2003 for a

userPlease visit the link below to find out how to configure outlook 2000 andoutlook 2003 httpwwwcom-networkscom201209how-to-configure-microsoft-outlook-2007html11) What is a PST file and what is the difference between a PST file andOST file What file is used by outlook expressPST file is used to store the mails locally when using outlook 2000 or 2003OST file is used when we use outlook in cached exchanged mode Outlookexpress useds odb file12) What is BSOD What do you do when you get blue screen in acomputer How do you troubleshoot itBSOD stands for blue screen of Death when there is a hardware or OS faultdue to which the windows OS can run it give a blue screen with a code Bestway to resolve it is to boot the computer is Last known good configurationIf this doesnt work than boot the computer in safe mode If it boots up thanthe problems with one of the devices or drivers13) What is RIS What is ImagingghostingRIS stands for remote installation services You save the installed image on aPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

windows server and then we use RIS to install the configured on in the newhardware We can use it to deploy both server and client OSImaging orghosting also does the same job of capturing an installed image and theninstall it on a new hardware when there is a need We go for RIS orimagingghosting because installing OS every time using a CD can be a verytime consuming task So to save that time we can go forRISGhostingimaging14) What is VPN and how to configure itVPN stands for Virtual private network VPN is used to connect to thecorporate network to access the resources like mail and files in the LAN VPNcan be configured using the steps mentioned in the for detail - wwwcomnetworkscom201305setupvpnserver2008r2html15) Your computer slowly drops out of network A reboot of thecomputer fixes the problem What to do to resolve this issueUpdate the network card driver16) Your system is infected with Virus How to recover the dataInstall another system Install the OS with the latets patches Antivirus withlatest updates Connect the infected HDD as secondary drive in the system

Once done scan and clean the secondary HDD Once done copy the files to thenew system17) How to join a system to the domain What type of user can add asystem to the domainPlease visit the article below and read Adding the Workstation to theDomain18) What is the difference between a switch and a hubSwitch sends the traffic to the port to which its meant for Hub sends thetraffic to all the ports For detail - httpwwwcomnetworkscom201110difference-between-hub-and-switchhtmlPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

19) What is a router Why we use itRouter is a switch which uses routing protocols to process and send thetraffic It also receives the traffic and sends it across but it uses the routingprotocols to do so For detail - wwwcom-networkscom201107routershtml20) What are manageable and non manageable switchesSwitches which can be administered are called manageable switches Forexample we can create VLAN for on such switch On no manageable switcheswe cant do so21) What is bootloaderAnswer Boot loader facilitates loading of operating system on the system Itenables the booting process and gives OS options to the user while startingthe system22) Which is better - Windows 7 or Windows XP Support your answerswith examplesAnswer Windows 7 boasts of better features and is recommended overWindows XP The looks and graphics of windows 7 are impressive andfeatures better secured system It is better equipped to defend virus andmalware attacks Speech recognitions backup and restore functionsapplication compatibility quick installation etc are some of the features thatgive advantage to Windows 7 than windows XP For detail -23) How to recover files if the system detects virusAnswer Firstly install another operating system with latest patches andupgraded antivirus protection Now connect the main infected hard disk tothe system Run the antivirus and scan the secondary HDD Once the hard diskis cleaned copy the files to another system

24) Differentiate between firewall and proxy serverAnswer Firewall is used to protect the internal IT infrastructure fromhackers Proxy servers allow sharing internet connections and protecting IPaddresses Firewall is a networking based technology and proxy server is anapplication based technologyPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

25) What measures are taken to improve the security of the desktopsystemAnswer First step is to install and upgrade the anti-virus for the systemSecondly ask all users to not give out or write down passwords includespecial characters and it must be at least 8 characters long Thirdly fordesktop security ensure the screen is locked and password secured duringthe day and logged off during the nightSituational QuestionsThese questions are based on a situation that requires actions from your sideSince your profile is of a desktop support you are required to constantlyanswer queries There are several situations that require your assistance Wehave listed a few as examples1 What steps will you follow if you have to install same operating systemon over 70 computers at the same time2 Describe the process for adding a new user to a network of 15computers3 How would you retrieve passwords if one of the users have forgottentheir password and can no longer access their official account4 How would you resolve a problem if the complainant says thatwhenever she tries to use internet explorer the page does not load andinstead gives a prompt virus detected5 Give example of an instance where you have explained a complextechnical term or procedure to a layman Which examples you gave tosolve their queries1 What are the Ports on Motherboard Parallel port - It has 26 pin input and 25 pins output use to connectprinter It is also called LPT1 Line Printer TerminalUSB port Universal serial bus use to connect USB devices2 What are the Slots on Motherboard ISA slots Industrial Standard Architecture slot Available in 8 bits and 16bits use to connect sound card display card and LAN cardPCI Slots Peripheral Component Interface slot Available in 32 64 and

128 bit use to connect expansion cards like LAN cardPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

AGP Accelerator Graphic Port use to connect graphic cardAMR Slots Audio Modem Riser use to connect internal AMR modemCNR Slots Communication Network Riser This slot is advanced of AMRslot use to connect internal AMR modem as well as other communicationnetwork adapter3 What are the Connectors amp Pins on Motherboard12 Pins power supply connector used in AT type of cabinet20 Pins power supply connector used in ATX type of cabinetPins for Hard diskNow days we are using 24 pins power supply connectorHDD Controller There are two HDD controller on a single motherboardcalled as IDE1 and IDE 2IDE (Integrated Device Electronic) each have 40 pins4 Describe Three types of RAM SocketSIMM Single Inline Memory Module use to connect two types of RAM 30and 72 Pin SIMM RAMDIMM Dual Inline Memory Module use to connect 184 pin DIMM RAMRIMM - Rambus Inline Memory Module use to connect 184 Pin RD RAM5 Describe BIOSBasic Input Output System This is a chip required to control to manageand to detect all hardware of system Function of BIOS is to store user levelchanges in hardware setting and to always provide effective setting ofhardware6 Describe CMOS BatteryComplementary Metal Oxide Semiconductor It is a +3 V battery and use togive a backup to the BIOS chip as well as date and time setting7 Describe ROMPROM Programmable ROM This is basically a blank ROM Chip that can bewritten but only onceEPROM Erasable PROM This is just like a PROM except that you can erasethe ROM by shining ultra violet rays on sensor on the top of the ROM chipfor a certain amount of timePrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

EEPROM Electrical Erasable PROM8 What are the types RAM RAM is the basic unit of the data storage It is a volatile means all the data islost when the power is turn offDynamic RAM It is a type of RAM that only holds the data if it iscontinuously accessed by the special type of logic called refresh circuitFPM RAM Fast Page ModeSDRAM Synchronous Dynamic RAM It is still DRAM but it is synchronize

to the system clockEDO RAM Extended Data OutputECC Error Correction CodeSG Synchronous GraphicVRAM VideoRDRAM RambusDDR Double Data RateSRAM Static RAM Static RAM is a type of RAM which holds the datawithout external refresh circuit for as long as power is supplied SRAM isfaster than DRAM9 Describe BUS SpeedThe rate of communication speed between two contact points on a singlePCB (Planted Circuit Board) OR The rate of communication speed betweenmicroprocessor and RAM10 Access TimeSpeedThe rate of access the data by the RAM (Nano seconds 10 raise to -9)11 What are the types of Hard Disk WDC Winchester Disk controller Develop by IBM 34 Pin controller 20Pin data controller jumper setting 4 pin power supplyIDE Integrated Device Electronic 40 pin data controllerHard disk can be detected in CHS LBA and DMA modeLogic area defining on the hard disk is called partition mode Partition canbe created by 3 ways12 How many ways you can create partition in hard disk First party utility At the time of OS installationPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Second party utility Command base utility using fdiskThird party utility Using third party utility like disk manager13 Describe two types of MonitorCRT Monitor It use cathode rays and phospurese to produce imageLCD Monitor It use liquid to create imagePrimary Memory A type of memory in which data and information arestored temporary eg ROM and RAMSecondary Memory A type of memory in which data and information arestored permanently Eg HD and FD14 Describe Difference between file systemsProperties FAT16 FAT32 NTFS[1] Supports partitionup to 2Gb 32Gb 2TB[2] No file foldersecurityFile amp folder

security[3] No datacompressionDatacompression[4] No EFS EFS[5] No disk quota Disk quota[6] No sharing levelsecuritySharing levelsecurityHow many logical drives is it possible to fit on to a physical diskMaximum of 24 logical drives The extended partition can only have 23logical drives16 Describe Operating SystemA type of software which is use to manage user and hardware is called asoperating systemOS establishes the communication between hardware and applicationsoftwareSystem file of DOS ndash iosys msdossys commandcomKernel file- Particular os file which directly communicates with thehardware of systemPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Kernel file of DOS- iosys msdossysWindows- kernal32dllShell file- Particular os file which act as interpreter between user andhardware of system It means it converts user level language into machinelevel languageShell file of Dos- commandcomWindows- xplorerexeWindows XP- Windows Experience Professional17 Which boot files required to boot systemNTLDR ndash loader fileNTDETECTCOM ndash recognizes hardwareBOOTINI ndash OS menuBOOTSECTDOS ndash alt boot sectorNTOSKRNLEXE - kernelHALDLL -SYSTEM32CONFIG - registrySYSTEM32DRIVERSSYS ndash drivers18 What is min hardware requirement for XP P1 133 MHz

64 MB RAM15GB free hard disk space19 What are the types of XPWindows XP Home editionProfessionalMedia center editionTablet PC64 bit version20 Describe Features of Windows XPWin 2000 and Win XP both are based on the NT kernelFast user switchingClient server architectureRemote desktop connection and restore option if crashEnhanced software restriction policiesEncrypting File System (EFS) with multi-user supportIP Security (IPSec)Internet Explorer Add-on ManagerWindows FirewallWindows Firewall Exception ListPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Windows Firewall Application and Port Restrictions21 What is min hardware requirement for Win 98PentiumMemory - 32 - 64 MBDisk Space - 400 MB22 What is min hardware requirement for VistaP3700MHz512 MB RAM23 What is min hardware requirement for Exchange ServerP3 700 MHz256MB RAM but recommended 512MB15GB of free hard disk space24 What is min hardware requirement for Window 2000 serverPentium 133 recommended 350 MHz64 MB recommended 128 MB RAMVGA recommended SVGA650 MB free disk space 2 GB recommended and 64 GB available25 What are the types of Win 2003 Server family-Standard serverAdvanced serverEnterprise edition

Data center editionMedia center editionWeb edition26 Installation of XPPress the power supply button------ press delf2Num key to enter intobios------ advanced setup press any key to boot from cd------ enter tocontinue------ f8 to likens agreement------ here if u want to create partitionthen press C and fill up partition size in mb------( repeat this process tocreate another partition)------ if u want to delete the partition then press d-Print to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

----- select c partition press enter to continue------ select format thepartition using FAT or NTFS file system------Now u r computer is from hard disk------ next---- fill up name andorganization------ fill up serial key q7q6wq3846rgdbm6r8833736g------next---- fill up computer name------ next---- adjust date and time setting------ next---- typical setting------ next---- no this computer is not on network------ next------ finish------ restart computer------ next------ skip no not at thistime------ next------ fill up the user name----------- finish27 Unattended installation of XPInsert Win XP cd into cd rom it auto run------ exit------ My computer------Rt click on cd rom colon------ open------ double click on support folder------double click on tools folder------ double click on depolycab5(copy all thefiles of this folder) then Rt click------ extract------ expand My computer------take an partition eg C------ make a new folder------ make deploy toolsfolder------ extract------ then goes to folder which we create here we see allthese files------- double click on setupmgrexe----- next------ create newnext------ unattended setup next------ Win XP professional next------- fullyautomated next------ create a new distribution share next------ on the cdnext------ next------ accept the license agreement next------ fill up the nameand organization next------ next------ then define date and time settingnext------ then fill up product key next------ fill up computer name------ fillup password if required------ next------ typical setupsetting next------ next----- next------ use the default region next------ language Indic next------ usethe default internet explorer setting next------ a folder name windows next------ next------ next------ Finish------ ok Here all files of the cd has beencoping in the windist named folderNow at the client side_____________________Start------ run------ browse------ double click on my network places icon------ double click on entire network------ double click on Microsoft windowsnetwork------- double click on domain name------ after this double click onthat computer on which answer file is there------ double click on windistfolder------ double click on I386------ select WINNT32 and open------ all

these appears in run of following type____Eg Uni-awvvitwotacwindistI386WINNT32exe unattended------okAfter this only type serial number28 Installation of VistaInstallation of Windows VistaPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Press any key to continue ------ we can see setup into GUI mode------Install now------ fill up product key------ next------ select Windows VistaBusiness------ check mark on I accept the license terms------ next------ clickon custom setup------ Here if we want to create portions then click oncreate partion and select new------ then define space near about 15GB------format------ next------ type user name and password------ next------ next------ ask me latter------ next------ select date and time setting------ next------work------ start29 Installation of Exchange ServerInsert Exchange cd (auto run)----- exchange deployment tool------ deploythe 1st exchange 2003 server------ new exchange 2003 installation------check mark on no8 and click on run the setup now------ next I agree nextnext create a new exchange organization next next I agree next nextok[then enter into ADS users and computers----- built-in------ double clickon pre windows 2000 group members select NT authority and remove yesok] finish30 Difference between Windows NT and 2000Windows NT Windows 2000a) Directory Service Active Directory Serviceb) FAT16 and NTFS 40 FAT16 FAT32 and NTFS 50c) Compression Compression Encryption and Disk Quotad) System Policy Group Policye) Local and Global Group Local Global and Universal Groupf) No IPsec IPsec builting) 40000 user limit 100000 user limith) NTLM authentication NTLM and Kerberos authenticationi) Basic disk Basic and Dynamic Disk31 Difference between Windows NT and 2003Windows NT Windows 2003a) Directory Service Active Directory Serviceb) FAT16 and NTFS 40 FAT16 FAT32 and NTFS 50c) Compression Compression Encryption and Disk Quotad) System Policy Group Policye) Local and Global Group Local Global and Universal Groupf) No IPsec IPsec builtinPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

g) 40000 user limit 100000 user limith) NTLM authentication NTLM and Kerberos authenticationi) Basic disk Basic and Dynamic Diskj) No Shadow Copy Shadow copyk) ERD ASR32 Difference between Windows 2000 Server and 2003 ServerWindows 2000 Windows 2003a) No Shadow copy Shadow Copy featureb) No RPC over HTTP RPC over HTTPc) 32 bit 32 bit and 64 bitd) no Domain rename features domain rename featuree) Terminal Service Remote desktop and assistancef) ERD ASRg) less command line tool more command line toolsh) No Stub DNS Stub DNSi) IIS 5 IIS 633 Difference between Windows 2000 Prof and Windows XP profWindows 2000 Prof Windows XP profa) ERD ASRb) Terminal Service Remote Desktop and assistancec) IE 5 IE 6d) No Firewall Basic firewalle) NO Alternate IP configuration Alternate IP configurationf) NO System restore System restoreg) NO Driver rollback feature Driver rollback feature34 Difference between Windows XP home and Windows XP profWindows XP home Windows XP professionala) no Remote desktop remote desktopb) NO Offline folders Offline foldersc) 1 processor 2 processord) workgroup member Work group and domain memberPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

e) NO Encryption Encryptionf) NO GPO GPOg) NO Roaming profile Roaming profileh) no ASR ASR35 Difference between Windows XP and Windows 98Windows XP Windows 98a) Remote desktop No Remote desktopb) GPO No GPOc) 2 processor 1 processord) NTLM amp Kerberos NTLM authentication

e) Encryption NO Encryptionf) Disk Quota NO Disk Quotag) FAT FAT32 and NTFS FAT and FAT32h) IE 5 IE 436 Difference between Windows 95 and Windows 98Windows 95 Windows 98a) NO USB support USB supportb) FAT 16 and FAT32 for R2 FAT16 and FAT32c) Single monitor Multiple monitord) NO Direct X Direct Xe) IE3 IE 4f) NO APM (Adv Power Management) APMFor Computer networking Tips and tricks visit ndash wwwcom-networkscomPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

3 Network Traffic LowQ What is GroupA Group is a collection of user account It provides the simplifiedadministration in the networkPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Q What is OUA OU stands for Organizational Unit On OU we define group Policy in thenetwork Group policy is basically assigned on activedirectory container ie Site domain OU When ever we want some users thenwe put that user in the OU and assign theappropriate Group Policy on that OUQ What is Group PolicyA Group Policy provides the stream line access to all of the users in thenetwork Group policy is basically assigned on activedirectory container ie Site Domain and OU When ever we want some usersin the network do not use shut down the systemdo not use run command do not use Control Panel then we put that user inthe OU and assign the appropriate Group Policy onthat OUQ Difference between permission rights and policyA Permission permission is basically assigned on network resources as forexample ndash file folder share folder printerRight Right is basically assign to users and groupsPolicy Policy is basically assigned on active directory container ie ndash SiteDomain OUQ What is ISA ServerA ISA stands for Internet Security Acceleration ISA server provides theinternet connectivity for all of the users in network ISAServer also works as proxy Server in the network With the help of ISA ServerAdministrator can filtering a client request for aspecific web site in the networkQ What is Default GatewayA Default Gateway is the IP address of router in the network When ever anyclients want to go to another network that query willPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

forward to default gatewayQ What is siteA A site is a geographical area where all of the domains are available Sitemanages the replication traffic between two or more

different sites in the networkQ What is Operation Master RoleA Operation Master Role is available on Domain Controller in the NetworkThere are five types of operation master roles-1 Schema master2 Domain Naming Master3 RID Master4 PDC Emulator5 Infrastructure MasterQ Difference between Mixed Mode and Native ModeA There are two types of domain mode1 Mixed Mode In this mode NT win 2000 and win 2003 DC are available2 Native Mode there are two types of native modei Win 2000 Native Mode In this mode win 2000 and win 2003 DC areavailableii Win 2003 Native mode in this mode only win 2003 DC are availableQ What is SCSIA SCSI stands for Small Computer System Interface In SCSI the rate of datatransmission is fast SCSI Hard Disk Speed RPMis fast in SCSI Data Transmission speed is 320 MBPS in the Network In SCSIController We can connect Maximum 15 PhysicalDevices in the SystemQ What are A-Host Record and PTR RecordPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

A A record is also called host record This record is basically created inforward lookup ZonePTR record is also called a Pointer record This record is basically created inreverse lookup ZoneQ What is reservationA Reservation is basically used in DHCP Server When Ever we want thiscomputer is always received this IP address from DHCPServer in the network in the network in that case we create a reservation inDHCP Server of that particular computer in thenetworkQ IP Address RangeClassesA There are two types of IP address-1 Class Full IP Address2 Class Less IP AddressClass Full IP Address ndash There are five classes1 Class A - 0 - 126(127 is reserved for Loop back)

2 Class B - 128 ndash 1913 Class C - 192 ndash 2234 Class D - 224 - 2395 Class E - 240 - 255Q Difference between Hardware Router amp Software RouterA Hardware Router Hardware Router is a dedicated Router Itrsquos having a lotof feature such as Security dedicated routing inthe networking As for Example Cisco RouterSoftware Router Software Router is not a dedicated router It provides thedifferent services also such as DNS Server DHCPServer ie Windows Based RouterQ Difference between Hardware Firewall and Software FirewallA Hardware Firewall It is a dedicated firewall A lots of security features areavailable on hardware based firewall As forExample- Cisco Pix FirewallPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Software Firewall It is a dedicated firewall It provides the normal security inthe network- Check PointQ What is Domain ControllerA DC stands for Domain Controller It provides the centralized managementof entire domain in the network When ever we willinstall active directory database on a server side operating system then afterthat system becomes a DC Domain controllermanages all security related interaction between users and computers in thenetworkQ What is B RouterA B Router stands for Bridge Router We can say this is a layer three bridgethat provides the communication between two ormore different network IDQ What is a BridgeA Bridge is a layer 2 network device that provides the communication withinthe same network ID In bridge maximum 16 portsare availableQ Difference between Gateway and Router

A Router works on same network architecture but Gateway works ondifferent network architectureQ What is POP ServerSMTP ServerA POP Stands for Post Office Protocol It is basically use for mail receivingpurpose in the networkSMTP Stands for Simple Mail Transfer Protocol It is basically use for sending amail as well as receiving a mail in the networkQ What is Active Directory PartitionsPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

A Active Directory Partition is a logical Partition of Active Directory ThisPartition is basically use for replication from DC to ADC amp DC to GCS (Global Catalog Server) in the network There are threeTypes of Active Directory Partition1 Schema Partition2 Configuration Partition3 Domain PartitionQ Types of Active Directory PartitionsA There are Three types of Active Directory Partitions1 Schema Partition2 Configuration Partition3 Domain PartitionQ What is the function of Ping CommandA Ping provides to check the Physical IP Connectivity between two or moredevices in the network Ping sends an ICMP requestfrom source Computer to destination computer and destination computersends an ICMP replyQ What are Broadcasting Multicasting and unicastingA Broadcasting ndash one to allMulticasting - one to many not allUnicasting - One to OneQ What is Group NestingA When we add two or more Groups within a Single Group It is called GroupNestingQ What is FIXMBRA FIXMBR Repair the Master boot record of the Partition Boot SectorQ What is FIXBOOTA FIXBOOT write a new partition boot sector on to the system partitionQ What is SIDA SID stands for Security Identifier Every object has a unique ID it is called

SIDQ What is RADIUS ServerPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

A RADIUS Stands for Remote Authentication Dial-in User Service RADIUSServer Provides the Centralized Management ofMultiple RAS amp VPN Server in the network On this Server Remote AccessPolicy and Remote Access Logging Options are availableQ What is Trusting DomainA In Trusting Domain Resources are availableQ What is Trusted DomainA In Trusted Domain User Accountrsquos are availableQ What is Microsoft Exchange ServerA Microsoft Exchange Server is Software that provides the services such assending amp receiving the MailQ What is PrinterA Printer is a Software that Governing the print Device There are two typesof Printer1 Local PrinterChatting is a Real Time Conversation between two or more people in thenetwork2 Network PrinterQ What is ChattingAQ What is Directory Services restore modeA When our Active Directory Database is not working properly then werestart the domain Controller and press f8 key Then afterSelecting the Directory services restore mode and then after restoring theactive directory database from the last backupQ What is Normal BackupA Just like a normal backup by default BackupQ What is incremental backupA In incremental backup only incremental parts are backup not full backupQ What is differential backupPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

A In differential backup we take full backup after the normal backupQ What is packetA A packet is a logical grouping of information that includes a header whichcontains location information and user dataQ What is forwarderA It is basically use in DNS Server When client query to the DNS Server In

that case if the DNS is having a best results thenDNS Server give the best result To the client computer in the networkotherwise DNS1) What is Active DirectoryA central component of the Windows platform Active Directory directoryservice provides the means to manage the identities and relationships thatmake up network environments For example we can create manage andadministrator users computers and printers in the network from activedirectory2) What is DNS Why it is used What is forward lookup and reverselookup in DNS What are A records and mx recordsDNS is domain naming service and is used for resolving names to IP addressand IP addresses to names The computer understands only numbers whilewe can easily remember names So to make it easier for us what we do is weassign names to computers and websites When we use these names (Likeyahoocom) the computer uses DNS to convert to IP address (number) and itexecutes our requestForward lookup Converting names to IP address is called forward lookupReverse lookup Resolving IP address to names is called reverse lookupA record Its called host record and it has the mapping of a name to IPaddress This is the record in DNS with the help of which DNS can find out theIP address of a nameMX Record its called mail exchanger record Its the record needed to locatePrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

the mail servers in the network This record is also found in DNS3) What id DHCP Why it is used What are scopes and super scopesDHCP Dynamic host configuration protocol Its used to allocate IP addressesto large number of PCs in a network environment This makes the IPmanagement very easyScope Scope contains IP address like subnet mask gateway IP DNS server IPand exclusion range which a client can use to communicate with the other PCsin the network

Superscope When we combine two or more scopes together its called superscope4) What are the types of LAN cables used What is a cross cableTypes of LAN cables that are in use are Cat 5 and Cat 6 Cat 5 can support100 Mbps of speed and CAT 6 can support 1Gbps of speedCross cable Itsused to connect same type of devices without using a switchhub so that theycan communicate5) What is the difference between a normal LAN cable and cross cableWhat could be the maximum length of the LAN cableThe way the paired wires are connected to the connector (RJ45) is different incross cable and normal LAN cable The theoritical length is 100 meters butafter 80 meters you may see drop in speed6) What would you use to connect two computers without usingswitchesCross cable7) What is IPCONFIG command Why it is usedIPCONFIG command is used to display the IP information assigned to acomputer From the output we can find out the IP address DNS IP addressgateway IP address assigned to that computer8) What is APIPA IP address Or what IP address is assigned to thePrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

computer when the DHCP server is not availableWhen DHCP server is not available the Windows client computer assigns anautomatic IP address to itself so that it can communicate with the networkcomputers This ip address is called APIPA ITs in the range of 169254XXAPIPA stands for Automatic private IP addressing9) What is a DOMAIN What is the difference between a domain and aworkgroupDomain is created when we install Active Directory ITs a security boundarywhich is used to manage computers inside the boundaryDomain can be used to centrally administer computers and we can governthem using commo policies called group policies We cant do the same withworkgroup10) Do you know how to configure outlook 2000 and outlook 2003 for a

userPlease visit the link below to find out how to configure outlook 2000 andoutlook 2003 httpwwwcom-networkscom201209how-to-configure-microsoft-outlook-2007html11) What is a PST file and what is the difference between a PST file andOST file What file is used by outlook expressPST file is used to store the mails locally when using outlook 2000 or 2003OST file is used when we use outlook in cached exchanged mode Outlookexpress useds odb file12) What is BSOD What do you do when you get blue screen in acomputer How do you troubleshoot itBSOD stands for blue screen of Death when there is a hardware or OS faultdue to which the windows OS can run it give a blue screen with a code Bestway to resolve it is to boot the computer is Last known good configurationIf this doesnt work than boot the computer in safe mode If it boots up thanthe problems with one of the devices or drivers13) What is RIS What is ImagingghostingRIS stands for remote installation services You save the installed image on aPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

windows server and then we use RIS to install the configured on in the newhardware We can use it to deploy both server and client OSImaging orghosting also does the same job of capturing an installed image and theninstall it on a new hardware when there is a need We go for RIS orimagingghosting because installing OS every time using a CD can be a verytime consuming task So to save that time we can go forRISGhostingimaging14) What is VPN and how to configure itVPN stands for Virtual private network VPN is used to connect to thecorporate network to access the resources like mail and files in the LAN VPNcan be configured using the steps mentioned in the for detail - wwwcomnetworkscom201305setupvpnserver2008r2html15) Your computer slowly drops out of network A reboot of thecomputer fixes the problem What to do to resolve this issueUpdate the network card driver16) Your system is infected with Virus How to recover the dataInstall another system Install the OS with the latets patches Antivirus withlatest updates Connect the infected HDD as secondary drive in the system

Once done scan and clean the secondary HDD Once done copy the files to thenew system17) How to join a system to the domain What type of user can add asystem to the domainPlease visit the article below and read Adding the Workstation to theDomain18) What is the difference between a switch and a hubSwitch sends the traffic to the port to which its meant for Hub sends thetraffic to all the ports For detail - httpwwwcomnetworkscom201110difference-between-hub-and-switchhtmlPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

19) What is a router Why we use itRouter is a switch which uses routing protocols to process and send thetraffic It also receives the traffic and sends it across but it uses the routingprotocols to do so For detail - wwwcom-networkscom201107routershtml20) What are manageable and non manageable switchesSwitches which can be administered are called manageable switches Forexample we can create VLAN for on such switch On no manageable switcheswe cant do so21) What is bootloaderAnswer Boot loader facilitates loading of operating system on the system Itenables the booting process and gives OS options to the user while startingthe system22) Which is better - Windows 7 or Windows XP Support your answerswith examplesAnswer Windows 7 boasts of better features and is recommended overWindows XP The looks and graphics of windows 7 are impressive andfeatures better secured system It is better equipped to defend virus andmalware attacks Speech recognitions backup and restore functionsapplication compatibility quick installation etc are some of the features thatgive advantage to Windows 7 than windows XP For detail -23) How to recover files if the system detects virusAnswer Firstly install another operating system with latest patches andupgraded antivirus protection Now connect the main infected hard disk tothe system Run the antivirus and scan the secondary HDD Once the hard diskis cleaned copy the files to another system

24) Differentiate between firewall and proxy serverAnswer Firewall is used to protect the internal IT infrastructure fromhackers Proxy servers allow sharing internet connections and protecting IPaddresses Firewall is a networking based technology and proxy server is anapplication based technologyPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

25) What measures are taken to improve the security of the desktopsystemAnswer First step is to install and upgrade the anti-virus for the systemSecondly ask all users to not give out or write down passwords includespecial characters and it must be at least 8 characters long Thirdly fordesktop security ensure the screen is locked and password secured duringthe day and logged off during the nightSituational QuestionsThese questions are based on a situation that requires actions from your sideSince your profile is of a desktop support you are required to constantlyanswer queries There are several situations that require your assistance Wehave listed a few as examples1 What steps will you follow if you have to install same operating systemon over 70 computers at the same time2 Describe the process for adding a new user to a network of 15computers3 How would you retrieve passwords if one of the users have forgottentheir password and can no longer access their official account4 How would you resolve a problem if the complainant says thatwhenever she tries to use internet explorer the page does not load andinstead gives a prompt virus detected5 Give example of an instance where you have explained a complextechnical term or procedure to a layman Which examples you gave tosolve their queries1 What are the Ports on Motherboard Parallel port - It has 26 pin input and 25 pins output use to connectprinter It is also called LPT1 Line Printer TerminalUSB port Universal serial bus use to connect USB devices2 What are the Slots on Motherboard ISA slots Industrial Standard Architecture slot Available in 8 bits and 16bits use to connect sound card display card and LAN cardPCI Slots Peripheral Component Interface slot Available in 32 64 and

128 bit use to connect expansion cards like LAN cardPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

AGP Accelerator Graphic Port use to connect graphic cardAMR Slots Audio Modem Riser use to connect internal AMR modemCNR Slots Communication Network Riser This slot is advanced of AMRslot use to connect internal AMR modem as well as other communicationnetwork adapter3 What are the Connectors amp Pins on Motherboard12 Pins power supply connector used in AT type of cabinet20 Pins power supply connector used in ATX type of cabinetPins for Hard diskNow days we are using 24 pins power supply connectorHDD Controller There are two HDD controller on a single motherboardcalled as IDE1 and IDE 2IDE (Integrated Device Electronic) each have 40 pins4 Describe Three types of RAM SocketSIMM Single Inline Memory Module use to connect two types of RAM 30and 72 Pin SIMM RAMDIMM Dual Inline Memory Module use to connect 184 pin DIMM RAMRIMM - Rambus Inline Memory Module use to connect 184 Pin RD RAM5 Describe BIOSBasic Input Output System This is a chip required to control to manageand to detect all hardware of system Function of BIOS is to store user levelchanges in hardware setting and to always provide effective setting ofhardware6 Describe CMOS BatteryComplementary Metal Oxide Semiconductor It is a +3 V battery and use togive a backup to the BIOS chip as well as date and time setting7 Describe ROMPROM Programmable ROM This is basically a blank ROM Chip that can bewritten but only onceEPROM Erasable PROM This is just like a PROM except that you can erasethe ROM by shining ultra violet rays on sensor on the top of the ROM chipfor a certain amount of timePrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

EEPROM Electrical Erasable PROM8 What are the types RAM RAM is the basic unit of the data storage It is a volatile means all the data islost when the power is turn offDynamic RAM It is a type of RAM that only holds the data if it iscontinuously accessed by the special type of logic called refresh circuitFPM RAM Fast Page ModeSDRAM Synchronous Dynamic RAM It is still DRAM but it is synchronize

to the system clockEDO RAM Extended Data OutputECC Error Correction CodeSG Synchronous GraphicVRAM VideoRDRAM RambusDDR Double Data RateSRAM Static RAM Static RAM is a type of RAM which holds the datawithout external refresh circuit for as long as power is supplied SRAM isfaster than DRAM9 Describe BUS SpeedThe rate of communication speed between two contact points on a singlePCB (Planted Circuit Board) OR The rate of communication speed betweenmicroprocessor and RAM10 Access TimeSpeedThe rate of access the data by the RAM (Nano seconds 10 raise to -9)11 What are the types of Hard Disk WDC Winchester Disk controller Develop by IBM 34 Pin controller 20Pin data controller jumper setting 4 pin power supplyIDE Integrated Device Electronic 40 pin data controllerHard disk can be detected in CHS LBA and DMA modeLogic area defining on the hard disk is called partition mode Partition canbe created by 3 ways12 How many ways you can create partition in hard disk First party utility At the time of OS installationPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Second party utility Command base utility using fdiskThird party utility Using third party utility like disk manager13 Describe two types of MonitorCRT Monitor It use cathode rays and phospurese to produce imageLCD Monitor It use liquid to create imagePrimary Memory A type of memory in which data and information arestored temporary eg ROM and RAMSecondary Memory A type of memory in which data and information arestored permanently Eg HD and FD14 Describe Difference between file systemsProperties FAT16 FAT32 NTFS[1] Supports partitionup to 2Gb 32Gb 2TB[2] No file foldersecurityFile amp folder

security[3] No datacompressionDatacompression[4] No EFS EFS[5] No disk quota Disk quota[6] No sharing levelsecuritySharing levelsecurityHow many logical drives is it possible to fit on to a physical diskMaximum of 24 logical drives The extended partition can only have 23logical drives16 Describe Operating SystemA type of software which is use to manage user and hardware is called asoperating systemOS establishes the communication between hardware and applicationsoftwareSystem file of DOS ndash iosys msdossys commandcomKernel file- Particular os file which directly communicates with thehardware of systemPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Kernel file of DOS- iosys msdossysWindows- kernal32dllShell file- Particular os file which act as interpreter between user andhardware of system It means it converts user level language into machinelevel languageShell file of Dos- commandcomWindows- xplorerexeWindows XP- Windows Experience Professional17 Which boot files required to boot systemNTLDR ndash loader fileNTDETECTCOM ndash recognizes hardwareBOOTINI ndash OS menuBOOTSECTDOS ndash alt boot sectorNTOSKRNLEXE - kernelHALDLL -SYSTEM32CONFIG - registrySYSTEM32DRIVERSSYS ndash drivers18 What is min hardware requirement for XP P1 133 MHz

64 MB RAM15GB free hard disk space19 What are the types of XPWindows XP Home editionProfessionalMedia center editionTablet PC64 bit version20 Describe Features of Windows XPWin 2000 and Win XP both are based on the NT kernelFast user switchingClient server architectureRemote desktop connection and restore option if crashEnhanced software restriction policiesEncrypting File System (EFS) with multi-user supportIP Security (IPSec)Internet Explorer Add-on ManagerWindows FirewallWindows Firewall Exception ListPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Windows Firewall Application and Port Restrictions21 What is min hardware requirement for Win 98PentiumMemory - 32 - 64 MBDisk Space - 400 MB22 What is min hardware requirement for VistaP3700MHz512 MB RAM23 What is min hardware requirement for Exchange ServerP3 700 MHz256MB RAM but recommended 512MB15GB of free hard disk space24 What is min hardware requirement for Window 2000 serverPentium 133 recommended 350 MHz64 MB recommended 128 MB RAMVGA recommended SVGA650 MB free disk space 2 GB recommended and 64 GB available25 What are the types of Win 2003 Server family-Standard serverAdvanced serverEnterprise edition

Data center editionMedia center editionWeb edition26 Installation of XPPress the power supply button------ press delf2Num key to enter intobios------ advanced setup press any key to boot from cd------ enter tocontinue------ f8 to likens agreement------ here if u want to create partitionthen press C and fill up partition size in mb------( repeat this process tocreate another partition)------ if u want to delete the partition then press d-Print to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

----- select c partition press enter to continue------ select format thepartition using FAT or NTFS file system------Now u r computer is from hard disk------ next---- fill up name andorganization------ fill up serial key q7q6wq3846rgdbm6r8833736g------next---- fill up computer name------ next---- adjust date and time setting------ next---- typical setting------ next---- no this computer is not on network------ next------ finish------ restart computer------ next------ skip no not at thistime------ next------ fill up the user name----------- finish27 Unattended installation of XPInsert Win XP cd into cd rom it auto run------ exit------ My computer------Rt click on cd rom colon------ open------ double click on support folder------double click on tools folder------ double click on depolycab5(copy all thefiles of this folder) then Rt click------ extract------ expand My computer------take an partition eg C------ make a new folder------ make deploy toolsfolder------ extract------ then goes to folder which we create here we see allthese files------- double click on setupmgrexe----- next------ create newnext------ unattended setup next------ Win XP professional next------- fullyautomated next------ create a new distribution share next------ on the cdnext------ next------ accept the license agreement next------ fill up the nameand organization next------ next------ then define date and time settingnext------ then fill up product key next------ fill up computer name------ fillup password if required------ next------ typical setupsetting next------ next----- next------ use the default region next------ language Indic next------ usethe default internet explorer setting next------ a folder name windows next------ next------ next------ Finish------ ok Here all files of the cd has beencoping in the windist named folderNow at the client side_____________________Start------ run------ browse------ double click on my network places icon------ double click on entire network------ double click on Microsoft windowsnetwork------- double click on domain name------ after this double click onthat computer on which answer file is there------ double click on windistfolder------ double click on I386------ select WINNT32 and open------ all

these appears in run of following type____Eg Uni-awvvitwotacwindistI386WINNT32exe unattended------okAfter this only type serial number28 Installation of VistaInstallation of Windows VistaPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Press any key to continue ------ we can see setup into GUI mode------Install now------ fill up product key------ next------ select Windows VistaBusiness------ check mark on I accept the license terms------ next------ clickon custom setup------ Here if we want to create portions then click oncreate partion and select new------ then define space near about 15GB------format------ next------ type user name and password------ next------ next------ ask me latter------ next------ select date and time setting------ next------work------ start29 Installation of Exchange ServerInsert Exchange cd (auto run)----- exchange deployment tool------ deploythe 1st exchange 2003 server------ new exchange 2003 installation------check mark on no8 and click on run the setup now------ next I agree nextnext create a new exchange organization next next I agree next nextok[then enter into ADS users and computers----- built-in------ double clickon pre windows 2000 group members select NT authority and remove yesok] finish30 Difference between Windows NT and 2000Windows NT Windows 2000a) Directory Service Active Directory Serviceb) FAT16 and NTFS 40 FAT16 FAT32 and NTFS 50c) Compression Compression Encryption and Disk Quotad) System Policy Group Policye) Local and Global Group Local Global and Universal Groupf) No IPsec IPsec builting) 40000 user limit 100000 user limith) NTLM authentication NTLM and Kerberos authenticationi) Basic disk Basic and Dynamic Disk31 Difference between Windows NT and 2003Windows NT Windows 2003a) Directory Service Active Directory Serviceb) FAT16 and NTFS 40 FAT16 FAT32 and NTFS 50c) Compression Compression Encryption and Disk Quotad) System Policy Group Policye) Local and Global Group Local Global and Universal Groupf) No IPsec IPsec builtinPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

g) 40000 user limit 100000 user limith) NTLM authentication NTLM and Kerberos authenticationi) Basic disk Basic and Dynamic Diskj) No Shadow Copy Shadow copyk) ERD ASR32 Difference between Windows 2000 Server and 2003 ServerWindows 2000 Windows 2003a) No Shadow copy Shadow Copy featureb) No RPC over HTTP RPC over HTTPc) 32 bit 32 bit and 64 bitd) no Domain rename features domain rename featuree) Terminal Service Remote desktop and assistancef) ERD ASRg) less command line tool more command line toolsh) No Stub DNS Stub DNSi) IIS 5 IIS 633 Difference between Windows 2000 Prof and Windows XP profWindows 2000 Prof Windows XP profa) ERD ASRb) Terminal Service Remote Desktop and assistancec) IE 5 IE 6d) No Firewall Basic firewalle) NO Alternate IP configuration Alternate IP configurationf) NO System restore System restoreg) NO Driver rollback feature Driver rollback feature34 Difference between Windows XP home and Windows XP profWindows XP home Windows XP professionala) no Remote desktop remote desktopb) NO Offline folders Offline foldersc) 1 processor 2 processord) workgroup member Work group and domain memberPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

e) NO Encryption Encryptionf) NO GPO GPOg) NO Roaming profile Roaming profileh) no ASR ASR35 Difference between Windows XP and Windows 98Windows XP Windows 98a) Remote desktop No Remote desktopb) GPO No GPOc) 2 processor 1 processord) NTLM amp Kerberos NTLM authentication

e) Encryption NO Encryptionf) Disk Quota NO Disk Quotag) FAT FAT32 and NTFS FAT and FAT32h) IE 5 IE 436 Difference between Windows 95 and Windows 98Windows 95 Windows 98a) NO USB support USB supportb) FAT 16 and FAT32 for R2 FAT16 and FAT32c) Single monitor Multiple monitord) NO Direct X Direct Xe) IE3 IE 4f) NO APM (Adv Power Management) APMFor Computer networking Tips and tricks visit ndash wwwcom-networkscomPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

different sites in the networkQ What is Operation Master RoleA Operation Master Role is available on Domain Controller in the NetworkThere are five types of operation master roles-1 Schema master2 Domain Naming Master3 RID Master4 PDC Emulator5 Infrastructure MasterQ Difference between Mixed Mode and Native ModeA There are two types of domain mode1 Mixed Mode In this mode NT win 2000 and win 2003 DC are available2 Native Mode there are two types of native modei Win 2000 Native Mode In this mode win 2000 and win 2003 DC areavailableii Win 2003 Native mode in this mode only win 2003 DC are availableQ What is SCSIA SCSI stands for Small Computer System Interface In SCSI the rate of datatransmission is fast SCSI Hard Disk Speed RPMis fast in SCSI Data Transmission speed is 320 MBPS in the Network In SCSIController We can connect Maximum 15 PhysicalDevices in the SystemQ What are A-Host Record and PTR RecordPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

A A record is also called host record This record is basically created inforward lookup ZonePTR record is also called a Pointer record This record is basically created inreverse lookup ZoneQ What is reservationA Reservation is basically used in DHCP Server When Ever we want thiscomputer is always received this IP address from DHCPServer in the network in the network in that case we create a reservation inDHCP Server of that particular computer in thenetworkQ IP Address RangeClassesA There are two types of IP address-1 Class Full IP Address2 Class Less IP AddressClass Full IP Address ndash There are five classes1 Class A - 0 - 126(127 is reserved for Loop back)

2 Class B - 128 ndash 1913 Class C - 192 ndash 2234 Class D - 224 - 2395 Class E - 240 - 255Q Difference between Hardware Router amp Software RouterA Hardware Router Hardware Router is a dedicated Router Itrsquos having a lotof feature such as Security dedicated routing inthe networking As for Example Cisco RouterSoftware Router Software Router is not a dedicated router It provides thedifferent services also such as DNS Server DHCPServer ie Windows Based RouterQ Difference between Hardware Firewall and Software FirewallA Hardware Firewall It is a dedicated firewall A lots of security features areavailable on hardware based firewall As forExample- Cisco Pix FirewallPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Software Firewall It is a dedicated firewall It provides the normal security inthe network- Check PointQ What is Domain ControllerA DC stands for Domain Controller It provides the centralized managementof entire domain in the network When ever we willinstall active directory database on a server side operating system then afterthat system becomes a DC Domain controllermanages all security related interaction between users and computers in thenetworkQ What is B RouterA B Router stands for Bridge Router We can say this is a layer three bridgethat provides the communication between two ormore different network IDQ What is a BridgeA Bridge is a layer 2 network device that provides the communication withinthe same network ID In bridge maximum 16 portsare availableQ Difference between Gateway and Router

A Router works on same network architecture but Gateway works ondifferent network architectureQ What is POP ServerSMTP ServerA POP Stands for Post Office Protocol It is basically use for mail receivingpurpose in the networkSMTP Stands for Simple Mail Transfer Protocol It is basically use for sending amail as well as receiving a mail in the networkQ What is Active Directory PartitionsPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

A Active Directory Partition is a logical Partition of Active Directory ThisPartition is basically use for replication from DC to ADC amp DC to GCS (Global Catalog Server) in the network There are threeTypes of Active Directory Partition1 Schema Partition2 Configuration Partition3 Domain PartitionQ Types of Active Directory PartitionsA There are Three types of Active Directory Partitions1 Schema Partition2 Configuration Partition3 Domain PartitionQ What is the function of Ping CommandA Ping provides to check the Physical IP Connectivity between two or moredevices in the network Ping sends an ICMP requestfrom source Computer to destination computer and destination computersends an ICMP replyQ What are Broadcasting Multicasting and unicastingA Broadcasting ndash one to allMulticasting - one to many not allUnicasting - One to OneQ What is Group NestingA When we add two or more Groups within a Single Group It is called GroupNestingQ What is FIXMBRA FIXMBR Repair the Master boot record of the Partition Boot SectorQ What is FIXBOOTA FIXBOOT write a new partition boot sector on to the system partitionQ What is SIDA SID stands for Security Identifier Every object has a unique ID it is called

SIDQ What is RADIUS ServerPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

A RADIUS Stands for Remote Authentication Dial-in User Service RADIUSServer Provides the Centralized Management ofMultiple RAS amp VPN Server in the network On this Server Remote AccessPolicy and Remote Access Logging Options are availableQ What is Trusting DomainA In Trusting Domain Resources are availableQ What is Trusted DomainA In Trusted Domain User Accountrsquos are availableQ What is Microsoft Exchange ServerA Microsoft Exchange Server is Software that provides the services such assending amp receiving the MailQ What is PrinterA Printer is a Software that Governing the print Device There are two typesof Printer1 Local PrinterChatting is a Real Time Conversation between two or more people in thenetwork2 Network PrinterQ What is ChattingAQ What is Directory Services restore modeA When our Active Directory Database is not working properly then werestart the domain Controller and press f8 key Then afterSelecting the Directory services restore mode and then after restoring theactive directory database from the last backupQ What is Normal BackupA Just like a normal backup by default BackupQ What is incremental backupA In incremental backup only incremental parts are backup not full backupQ What is differential backupPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

A In differential backup we take full backup after the normal backupQ What is packetA A packet is a logical grouping of information that includes a header whichcontains location information and user dataQ What is forwarderA It is basically use in DNS Server When client query to the DNS Server In

that case if the DNS is having a best results thenDNS Server give the best result To the client computer in the networkotherwise DNS1) What is Active DirectoryA central component of the Windows platform Active Directory directoryservice provides the means to manage the identities and relationships thatmake up network environments For example we can create manage andadministrator users computers and printers in the network from activedirectory2) What is DNS Why it is used What is forward lookup and reverselookup in DNS What are A records and mx recordsDNS is domain naming service and is used for resolving names to IP addressand IP addresses to names The computer understands only numbers whilewe can easily remember names So to make it easier for us what we do is weassign names to computers and websites When we use these names (Likeyahoocom) the computer uses DNS to convert to IP address (number) and itexecutes our requestForward lookup Converting names to IP address is called forward lookupReverse lookup Resolving IP address to names is called reverse lookupA record Its called host record and it has the mapping of a name to IPaddress This is the record in DNS with the help of which DNS can find out theIP address of a nameMX Record its called mail exchanger record Its the record needed to locatePrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

the mail servers in the network This record is also found in DNS3) What id DHCP Why it is used What are scopes and super scopesDHCP Dynamic host configuration protocol Its used to allocate IP addressesto large number of PCs in a network environment This makes the IPmanagement very easyScope Scope contains IP address like subnet mask gateway IP DNS server IPand exclusion range which a client can use to communicate with the other PCsin the network

Superscope When we combine two or more scopes together its called superscope4) What are the types of LAN cables used What is a cross cableTypes of LAN cables that are in use are Cat 5 and Cat 6 Cat 5 can support100 Mbps of speed and CAT 6 can support 1Gbps of speedCross cable Itsused to connect same type of devices without using a switchhub so that theycan communicate5) What is the difference between a normal LAN cable and cross cableWhat could be the maximum length of the LAN cableThe way the paired wires are connected to the connector (RJ45) is different incross cable and normal LAN cable The theoritical length is 100 meters butafter 80 meters you may see drop in speed6) What would you use to connect two computers without usingswitchesCross cable7) What is IPCONFIG command Why it is usedIPCONFIG command is used to display the IP information assigned to acomputer From the output we can find out the IP address DNS IP addressgateway IP address assigned to that computer8) What is APIPA IP address Or what IP address is assigned to thePrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

computer when the DHCP server is not availableWhen DHCP server is not available the Windows client computer assigns anautomatic IP address to itself so that it can communicate with the networkcomputers This ip address is called APIPA ITs in the range of 169254XXAPIPA stands for Automatic private IP addressing9) What is a DOMAIN What is the difference between a domain and aworkgroupDomain is created when we install Active Directory ITs a security boundarywhich is used to manage computers inside the boundaryDomain can be used to centrally administer computers and we can governthem using commo policies called group policies We cant do the same withworkgroup10) Do you know how to configure outlook 2000 and outlook 2003 for a

userPlease visit the link below to find out how to configure outlook 2000 andoutlook 2003 httpwwwcom-networkscom201209how-to-configure-microsoft-outlook-2007html11) What is a PST file and what is the difference between a PST file andOST file What file is used by outlook expressPST file is used to store the mails locally when using outlook 2000 or 2003OST file is used when we use outlook in cached exchanged mode Outlookexpress useds odb file12) What is BSOD What do you do when you get blue screen in acomputer How do you troubleshoot itBSOD stands for blue screen of Death when there is a hardware or OS faultdue to which the windows OS can run it give a blue screen with a code Bestway to resolve it is to boot the computer is Last known good configurationIf this doesnt work than boot the computer in safe mode If it boots up thanthe problems with one of the devices or drivers13) What is RIS What is ImagingghostingRIS stands for remote installation services You save the installed image on aPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

windows server and then we use RIS to install the configured on in the newhardware We can use it to deploy both server and client OSImaging orghosting also does the same job of capturing an installed image and theninstall it on a new hardware when there is a need We go for RIS orimagingghosting because installing OS every time using a CD can be a verytime consuming task So to save that time we can go forRISGhostingimaging14) What is VPN and how to configure itVPN stands for Virtual private network VPN is used to connect to thecorporate network to access the resources like mail and files in the LAN VPNcan be configured using the steps mentioned in the for detail - wwwcomnetworkscom201305setupvpnserver2008r2html15) Your computer slowly drops out of network A reboot of thecomputer fixes the problem What to do to resolve this issueUpdate the network card driver16) Your system is infected with Virus How to recover the dataInstall another system Install the OS with the latets patches Antivirus withlatest updates Connect the infected HDD as secondary drive in the system

Once done scan and clean the secondary HDD Once done copy the files to thenew system17) How to join a system to the domain What type of user can add asystem to the domainPlease visit the article below and read Adding the Workstation to theDomain18) What is the difference between a switch and a hubSwitch sends the traffic to the port to which its meant for Hub sends thetraffic to all the ports For detail - httpwwwcomnetworkscom201110difference-between-hub-and-switchhtmlPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

19) What is a router Why we use itRouter is a switch which uses routing protocols to process and send thetraffic It also receives the traffic and sends it across but it uses the routingprotocols to do so For detail - wwwcom-networkscom201107routershtml20) What are manageable and non manageable switchesSwitches which can be administered are called manageable switches Forexample we can create VLAN for on such switch On no manageable switcheswe cant do so21) What is bootloaderAnswer Boot loader facilitates loading of operating system on the system Itenables the booting process and gives OS options to the user while startingthe system22) Which is better - Windows 7 or Windows XP Support your answerswith examplesAnswer Windows 7 boasts of better features and is recommended overWindows XP The looks and graphics of windows 7 are impressive andfeatures better secured system It is better equipped to defend virus andmalware attacks Speech recognitions backup and restore functionsapplication compatibility quick installation etc are some of the features thatgive advantage to Windows 7 than windows XP For detail -23) How to recover files if the system detects virusAnswer Firstly install another operating system with latest patches andupgraded antivirus protection Now connect the main infected hard disk tothe system Run the antivirus and scan the secondary HDD Once the hard diskis cleaned copy the files to another system

24) Differentiate between firewall and proxy serverAnswer Firewall is used to protect the internal IT infrastructure fromhackers Proxy servers allow sharing internet connections and protecting IPaddresses Firewall is a networking based technology and proxy server is anapplication based technologyPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

25) What measures are taken to improve the security of the desktopsystemAnswer First step is to install and upgrade the anti-virus for the systemSecondly ask all users to not give out or write down passwords includespecial characters and it must be at least 8 characters long Thirdly fordesktop security ensure the screen is locked and password secured duringthe day and logged off during the nightSituational QuestionsThese questions are based on a situation that requires actions from your sideSince your profile is of a desktop support you are required to constantlyanswer queries There are several situations that require your assistance Wehave listed a few as examples1 What steps will you follow if you have to install same operating systemon over 70 computers at the same time2 Describe the process for adding a new user to a network of 15computers3 How would you retrieve passwords if one of the users have forgottentheir password and can no longer access their official account4 How would you resolve a problem if the complainant says thatwhenever she tries to use internet explorer the page does not load andinstead gives a prompt virus detected5 Give example of an instance where you have explained a complextechnical term or procedure to a layman Which examples you gave tosolve their queries1 What are the Ports on Motherboard Parallel port - It has 26 pin input and 25 pins output use to connectprinter It is also called LPT1 Line Printer TerminalUSB port Universal serial bus use to connect USB devices2 What are the Slots on Motherboard ISA slots Industrial Standard Architecture slot Available in 8 bits and 16bits use to connect sound card display card and LAN cardPCI Slots Peripheral Component Interface slot Available in 32 64 and

128 bit use to connect expansion cards like LAN cardPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

AGP Accelerator Graphic Port use to connect graphic cardAMR Slots Audio Modem Riser use to connect internal AMR modemCNR Slots Communication Network Riser This slot is advanced of AMRslot use to connect internal AMR modem as well as other communicationnetwork adapter3 What are the Connectors amp Pins on Motherboard12 Pins power supply connector used in AT type of cabinet20 Pins power supply connector used in ATX type of cabinetPins for Hard diskNow days we are using 24 pins power supply connectorHDD Controller There are two HDD controller on a single motherboardcalled as IDE1 and IDE 2IDE (Integrated Device Electronic) each have 40 pins4 Describe Three types of RAM SocketSIMM Single Inline Memory Module use to connect two types of RAM 30and 72 Pin SIMM RAMDIMM Dual Inline Memory Module use to connect 184 pin DIMM RAMRIMM - Rambus Inline Memory Module use to connect 184 Pin RD RAM5 Describe BIOSBasic Input Output System This is a chip required to control to manageand to detect all hardware of system Function of BIOS is to store user levelchanges in hardware setting and to always provide effective setting ofhardware6 Describe CMOS BatteryComplementary Metal Oxide Semiconductor It is a +3 V battery and use togive a backup to the BIOS chip as well as date and time setting7 Describe ROMPROM Programmable ROM This is basically a blank ROM Chip that can bewritten but only onceEPROM Erasable PROM This is just like a PROM except that you can erasethe ROM by shining ultra violet rays on sensor on the top of the ROM chipfor a certain amount of timePrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

EEPROM Electrical Erasable PROM8 What are the types RAM RAM is the basic unit of the data storage It is a volatile means all the data islost when the power is turn offDynamic RAM It is a type of RAM that only holds the data if it iscontinuously accessed by the special type of logic called refresh circuitFPM RAM Fast Page ModeSDRAM Synchronous Dynamic RAM It is still DRAM but it is synchronize

to the system clockEDO RAM Extended Data OutputECC Error Correction CodeSG Synchronous GraphicVRAM VideoRDRAM RambusDDR Double Data RateSRAM Static RAM Static RAM is a type of RAM which holds the datawithout external refresh circuit for as long as power is supplied SRAM isfaster than DRAM9 Describe BUS SpeedThe rate of communication speed between two contact points on a singlePCB (Planted Circuit Board) OR The rate of communication speed betweenmicroprocessor and RAM10 Access TimeSpeedThe rate of access the data by the RAM (Nano seconds 10 raise to -9)11 What are the types of Hard Disk WDC Winchester Disk controller Develop by IBM 34 Pin controller 20Pin data controller jumper setting 4 pin power supplyIDE Integrated Device Electronic 40 pin data controllerHard disk can be detected in CHS LBA and DMA modeLogic area defining on the hard disk is called partition mode Partition canbe created by 3 ways12 How many ways you can create partition in hard disk First party utility At the time of OS installationPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Second party utility Command base utility using fdiskThird party utility Using third party utility like disk manager13 Describe two types of MonitorCRT Monitor It use cathode rays and phospurese to produce imageLCD Monitor It use liquid to create imagePrimary Memory A type of memory in which data and information arestored temporary eg ROM and RAMSecondary Memory A type of memory in which data and information arestored permanently Eg HD and FD14 Describe Difference between file systemsProperties FAT16 FAT32 NTFS[1] Supports partitionup to 2Gb 32Gb 2TB[2] No file foldersecurityFile amp folder

security[3] No datacompressionDatacompression[4] No EFS EFS[5] No disk quota Disk quota[6] No sharing levelsecuritySharing levelsecurityHow many logical drives is it possible to fit on to a physical diskMaximum of 24 logical drives The extended partition can only have 23logical drives16 Describe Operating SystemA type of software which is use to manage user and hardware is called asoperating systemOS establishes the communication between hardware and applicationsoftwareSystem file of DOS ndash iosys msdossys commandcomKernel file- Particular os file which directly communicates with thehardware of systemPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Kernel file of DOS- iosys msdossysWindows- kernal32dllShell file- Particular os file which act as interpreter between user andhardware of system It means it converts user level language into machinelevel languageShell file of Dos- commandcomWindows- xplorerexeWindows XP- Windows Experience Professional17 Which boot files required to boot systemNTLDR ndash loader fileNTDETECTCOM ndash recognizes hardwareBOOTINI ndash OS menuBOOTSECTDOS ndash alt boot sectorNTOSKRNLEXE - kernelHALDLL -SYSTEM32CONFIG - registrySYSTEM32DRIVERSSYS ndash drivers18 What is min hardware requirement for XP P1 133 MHz

64 MB RAM15GB free hard disk space19 What are the types of XPWindows XP Home editionProfessionalMedia center editionTablet PC64 bit version20 Describe Features of Windows XPWin 2000 and Win XP both are based on the NT kernelFast user switchingClient server architectureRemote desktop connection and restore option if crashEnhanced software restriction policiesEncrypting File System (EFS) with multi-user supportIP Security (IPSec)Internet Explorer Add-on ManagerWindows FirewallWindows Firewall Exception ListPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Windows Firewall Application and Port Restrictions21 What is min hardware requirement for Win 98PentiumMemory - 32 - 64 MBDisk Space - 400 MB22 What is min hardware requirement for VistaP3700MHz512 MB RAM23 What is min hardware requirement for Exchange ServerP3 700 MHz256MB RAM but recommended 512MB15GB of free hard disk space24 What is min hardware requirement for Window 2000 serverPentium 133 recommended 350 MHz64 MB recommended 128 MB RAMVGA recommended SVGA650 MB free disk space 2 GB recommended and 64 GB available25 What are the types of Win 2003 Server family-Standard serverAdvanced serverEnterprise edition

Data center editionMedia center editionWeb edition26 Installation of XPPress the power supply button------ press delf2Num key to enter intobios------ advanced setup press any key to boot from cd------ enter tocontinue------ f8 to likens agreement------ here if u want to create partitionthen press C and fill up partition size in mb------( repeat this process tocreate another partition)------ if u want to delete the partition then press d-Print to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

----- select c partition press enter to continue------ select format thepartition using FAT or NTFS file system------Now u r computer is from hard disk------ next---- fill up name andorganization------ fill up serial key q7q6wq3846rgdbm6r8833736g------next---- fill up computer name------ next---- adjust date and time setting------ next---- typical setting------ next---- no this computer is not on network------ next------ finish------ restart computer------ next------ skip no not at thistime------ next------ fill up the user name----------- finish27 Unattended installation of XPInsert Win XP cd into cd rom it auto run------ exit------ My computer------Rt click on cd rom colon------ open------ double click on support folder------double click on tools folder------ double click on depolycab5(copy all thefiles of this folder) then Rt click------ extract------ expand My computer------take an partition eg C------ make a new folder------ make deploy toolsfolder------ extract------ then goes to folder which we create here we see allthese files------- double click on setupmgrexe----- next------ create newnext------ unattended setup next------ Win XP professional next------- fullyautomated next------ create a new distribution share next------ on the cdnext------ next------ accept the license agreement next------ fill up the nameand organization next------ next------ then define date and time settingnext------ then fill up product key next------ fill up computer name------ fillup password if required------ next------ typical setupsetting next------ next----- next------ use the default region next------ language Indic next------ usethe default internet explorer setting next------ a folder name windows next------ next------ next------ Finish------ ok Here all files of the cd has beencoping in the windist named folderNow at the client side_____________________Start------ run------ browse------ double click on my network places icon------ double click on entire network------ double click on Microsoft windowsnetwork------- double click on domain name------ after this double click onthat computer on which answer file is there------ double click on windistfolder------ double click on I386------ select WINNT32 and open------ all

these appears in run of following type____Eg Uni-awvvitwotacwindistI386WINNT32exe unattended------okAfter this only type serial number28 Installation of VistaInstallation of Windows VistaPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Press any key to continue ------ we can see setup into GUI mode------Install now------ fill up product key------ next------ select Windows VistaBusiness------ check mark on I accept the license terms------ next------ clickon custom setup------ Here if we want to create portions then click oncreate partion and select new------ then define space near about 15GB------format------ next------ type user name and password------ next------ next------ ask me latter------ next------ select date and time setting------ next------work------ start29 Installation of Exchange ServerInsert Exchange cd (auto run)----- exchange deployment tool------ deploythe 1st exchange 2003 server------ new exchange 2003 installation------check mark on no8 and click on run the setup now------ next I agree nextnext create a new exchange organization next next I agree next nextok[then enter into ADS users and computers----- built-in------ double clickon pre windows 2000 group members select NT authority and remove yesok] finish30 Difference between Windows NT and 2000Windows NT Windows 2000a) Directory Service Active Directory Serviceb) FAT16 and NTFS 40 FAT16 FAT32 and NTFS 50c) Compression Compression Encryption and Disk Quotad) System Policy Group Policye) Local and Global Group Local Global and Universal Groupf) No IPsec IPsec builting) 40000 user limit 100000 user limith) NTLM authentication NTLM and Kerberos authenticationi) Basic disk Basic and Dynamic Disk31 Difference between Windows NT and 2003Windows NT Windows 2003a) Directory Service Active Directory Serviceb) FAT16 and NTFS 40 FAT16 FAT32 and NTFS 50c) Compression Compression Encryption and Disk Quotad) System Policy Group Policye) Local and Global Group Local Global and Universal Groupf) No IPsec IPsec builtinPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

g) 40000 user limit 100000 user limith) NTLM authentication NTLM and Kerberos authenticationi) Basic disk Basic and Dynamic Diskj) No Shadow Copy Shadow copyk) ERD ASR32 Difference between Windows 2000 Server and 2003 ServerWindows 2000 Windows 2003a) No Shadow copy Shadow Copy featureb) No RPC over HTTP RPC over HTTPc) 32 bit 32 bit and 64 bitd) no Domain rename features domain rename featuree) Terminal Service Remote desktop and assistancef) ERD ASRg) less command line tool more command line toolsh) No Stub DNS Stub DNSi) IIS 5 IIS 633 Difference between Windows 2000 Prof and Windows XP profWindows 2000 Prof Windows XP profa) ERD ASRb) Terminal Service Remote Desktop and assistancec) IE 5 IE 6d) No Firewall Basic firewalle) NO Alternate IP configuration Alternate IP configurationf) NO System restore System restoreg) NO Driver rollback feature Driver rollback feature34 Difference between Windows XP home and Windows XP profWindows XP home Windows XP professionala) no Remote desktop remote desktopb) NO Offline folders Offline foldersc) 1 processor 2 processord) workgroup member Work group and domain memberPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

e) NO Encryption Encryptionf) NO GPO GPOg) NO Roaming profile Roaming profileh) no ASR ASR35 Difference between Windows XP and Windows 98Windows XP Windows 98a) Remote desktop No Remote desktopb) GPO No GPOc) 2 processor 1 processord) NTLM amp Kerberos NTLM authentication

e) Encryption NO Encryptionf) Disk Quota NO Disk Quotag) FAT FAT32 and NTFS FAT and FAT32h) IE 5 IE 436 Difference between Windows 95 and Windows 98Windows 95 Windows 98a) NO USB support USB supportb) FAT 16 and FAT32 for R2 FAT16 and FAT32c) Single monitor Multiple monitord) NO Direct X Direct Xe) IE3 IE 4f) NO APM (Adv Power Management) APMFor Computer networking Tips and tricks visit ndash wwwcom-networkscomPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

2 Class B - 128 ndash 1913 Class C - 192 ndash 2234 Class D - 224 - 2395 Class E - 240 - 255Q Difference between Hardware Router amp Software RouterA Hardware Router Hardware Router is a dedicated Router Itrsquos having a lotof feature such as Security dedicated routing inthe networking As for Example Cisco RouterSoftware Router Software Router is not a dedicated router It provides thedifferent services also such as DNS Server DHCPServer ie Windows Based RouterQ Difference between Hardware Firewall and Software FirewallA Hardware Firewall It is a dedicated firewall A lots of security features areavailable on hardware based firewall As forExample- Cisco Pix FirewallPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Software Firewall It is a dedicated firewall It provides the normal security inthe network- Check PointQ What is Domain ControllerA DC stands for Domain Controller It provides the centralized managementof entire domain in the network When ever we willinstall active directory database on a server side operating system then afterthat system becomes a DC Domain controllermanages all security related interaction between users and computers in thenetworkQ What is B RouterA B Router stands for Bridge Router We can say this is a layer three bridgethat provides the communication between two ormore different network IDQ What is a BridgeA Bridge is a layer 2 network device that provides the communication withinthe same network ID In bridge maximum 16 portsare availableQ Difference between Gateway and Router

A Router works on same network architecture but Gateway works ondifferent network architectureQ What is POP ServerSMTP ServerA POP Stands for Post Office Protocol It is basically use for mail receivingpurpose in the networkSMTP Stands for Simple Mail Transfer Protocol It is basically use for sending amail as well as receiving a mail in the networkQ What is Active Directory PartitionsPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

A Active Directory Partition is a logical Partition of Active Directory ThisPartition is basically use for replication from DC to ADC amp DC to GCS (Global Catalog Server) in the network There are threeTypes of Active Directory Partition1 Schema Partition2 Configuration Partition3 Domain PartitionQ Types of Active Directory PartitionsA There are Three types of Active Directory Partitions1 Schema Partition2 Configuration Partition3 Domain PartitionQ What is the function of Ping CommandA Ping provides to check the Physical IP Connectivity between two or moredevices in the network Ping sends an ICMP requestfrom source Computer to destination computer and destination computersends an ICMP replyQ What are Broadcasting Multicasting and unicastingA Broadcasting ndash one to allMulticasting - one to many not allUnicasting - One to OneQ What is Group NestingA When we add two or more Groups within a Single Group It is called GroupNestingQ What is FIXMBRA FIXMBR Repair the Master boot record of the Partition Boot SectorQ What is FIXBOOTA FIXBOOT write a new partition boot sector on to the system partitionQ What is SIDA SID stands for Security Identifier Every object has a unique ID it is called

SIDQ What is RADIUS ServerPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

A RADIUS Stands for Remote Authentication Dial-in User Service RADIUSServer Provides the Centralized Management ofMultiple RAS amp VPN Server in the network On this Server Remote AccessPolicy and Remote Access Logging Options are availableQ What is Trusting DomainA In Trusting Domain Resources are availableQ What is Trusted DomainA In Trusted Domain User Accountrsquos are availableQ What is Microsoft Exchange ServerA Microsoft Exchange Server is Software that provides the services such assending amp receiving the MailQ What is PrinterA Printer is a Software that Governing the print Device There are two typesof Printer1 Local PrinterChatting is a Real Time Conversation between two or more people in thenetwork2 Network PrinterQ What is ChattingAQ What is Directory Services restore modeA When our Active Directory Database is not working properly then werestart the domain Controller and press f8 key Then afterSelecting the Directory services restore mode and then after restoring theactive directory database from the last backupQ What is Normal BackupA Just like a normal backup by default BackupQ What is incremental backupA In incremental backup only incremental parts are backup not full backupQ What is differential backupPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

A In differential backup we take full backup after the normal backupQ What is packetA A packet is a logical grouping of information that includes a header whichcontains location information and user dataQ What is forwarderA It is basically use in DNS Server When client query to the DNS Server In

that case if the DNS is having a best results thenDNS Server give the best result To the client computer in the networkotherwise DNS1) What is Active DirectoryA central component of the Windows platform Active Directory directoryservice provides the means to manage the identities and relationships thatmake up network environments For example we can create manage andadministrator users computers and printers in the network from activedirectory2) What is DNS Why it is used What is forward lookup and reverselookup in DNS What are A records and mx recordsDNS is domain naming service and is used for resolving names to IP addressand IP addresses to names The computer understands only numbers whilewe can easily remember names So to make it easier for us what we do is weassign names to computers and websites When we use these names (Likeyahoocom) the computer uses DNS to convert to IP address (number) and itexecutes our requestForward lookup Converting names to IP address is called forward lookupReverse lookup Resolving IP address to names is called reverse lookupA record Its called host record and it has the mapping of a name to IPaddress This is the record in DNS with the help of which DNS can find out theIP address of a nameMX Record its called mail exchanger record Its the record needed to locatePrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

the mail servers in the network This record is also found in DNS3) What id DHCP Why it is used What are scopes and super scopesDHCP Dynamic host configuration protocol Its used to allocate IP addressesto large number of PCs in a network environment This makes the IPmanagement very easyScope Scope contains IP address like subnet mask gateway IP DNS server IPand exclusion range which a client can use to communicate with the other PCsin the network

Superscope When we combine two or more scopes together its called superscope4) What are the types of LAN cables used What is a cross cableTypes of LAN cables that are in use are Cat 5 and Cat 6 Cat 5 can support100 Mbps of speed and CAT 6 can support 1Gbps of speedCross cable Itsused to connect same type of devices without using a switchhub so that theycan communicate5) What is the difference between a normal LAN cable and cross cableWhat could be the maximum length of the LAN cableThe way the paired wires are connected to the connector (RJ45) is different incross cable and normal LAN cable The theoritical length is 100 meters butafter 80 meters you may see drop in speed6) What would you use to connect two computers without usingswitchesCross cable7) What is IPCONFIG command Why it is usedIPCONFIG command is used to display the IP information assigned to acomputer From the output we can find out the IP address DNS IP addressgateway IP address assigned to that computer8) What is APIPA IP address Or what IP address is assigned to thePrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

computer when the DHCP server is not availableWhen DHCP server is not available the Windows client computer assigns anautomatic IP address to itself so that it can communicate with the networkcomputers This ip address is called APIPA ITs in the range of 169254XXAPIPA stands for Automatic private IP addressing9) What is a DOMAIN What is the difference between a domain and aworkgroupDomain is created when we install Active Directory ITs a security boundarywhich is used to manage computers inside the boundaryDomain can be used to centrally administer computers and we can governthem using commo policies called group policies We cant do the same withworkgroup10) Do you know how to configure outlook 2000 and outlook 2003 for a

userPlease visit the link below to find out how to configure outlook 2000 andoutlook 2003 httpwwwcom-networkscom201209how-to-configure-microsoft-outlook-2007html11) What is a PST file and what is the difference between a PST file andOST file What file is used by outlook expressPST file is used to store the mails locally when using outlook 2000 or 2003OST file is used when we use outlook in cached exchanged mode Outlookexpress useds odb file12) What is BSOD What do you do when you get blue screen in acomputer How do you troubleshoot itBSOD stands for blue screen of Death when there is a hardware or OS faultdue to which the windows OS can run it give a blue screen with a code Bestway to resolve it is to boot the computer is Last known good configurationIf this doesnt work than boot the computer in safe mode If it boots up thanthe problems with one of the devices or drivers13) What is RIS What is ImagingghostingRIS stands for remote installation services You save the installed image on aPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

windows server and then we use RIS to install the configured on in the newhardware We can use it to deploy both server and client OSImaging orghosting also does the same job of capturing an installed image and theninstall it on a new hardware when there is a need We go for RIS orimagingghosting because installing OS every time using a CD can be a verytime consuming task So to save that time we can go forRISGhostingimaging14) What is VPN and how to configure itVPN stands for Virtual private network VPN is used to connect to thecorporate network to access the resources like mail and files in the LAN VPNcan be configured using the steps mentioned in the for detail - wwwcomnetworkscom201305setupvpnserver2008r2html15) Your computer slowly drops out of network A reboot of thecomputer fixes the problem What to do to resolve this issueUpdate the network card driver16) Your system is infected with Virus How to recover the dataInstall another system Install the OS with the latets patches Antivirus withlatest updates Connect the infected HDD as secondary drive in the system

Once done scan and clean the secondary HDD Once done copy the files to thenew system17) How to join a system to the domain What type of user can add asystem to the domainPlease visit the article below and read Adding the Workstation to theDomain18) What is the difference between a switch and a hubSwitch sends the traffic to the port to which its meant for Hub sends thetraffic to all the ports For detail - httpwwwcomnetworkscom201110difference-between-hub-and-switchhtmlPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

19) What is a router Why we use itRouter is a switch which uses routing protocols to process and send thetraffic It also receives the traffic and sends it across but it uses the routingprotocols to do so For detail - wwwcom-networkscom201107routershtml20) What are manageable and non manageable switchesSwitches which can be administered are called manageable switches Forexample we can create VLAN for on such switch On no manageable switcheswe cant do so21) What is bootloaderAnswer Boot loader facilitates loading of operating system on the system Itenables the booting process and gives OS options to the user while startingthe system22) Which is better - Windows 7 or Windows XP Support your answerswith examplesAnswer Windows 7 boasts of better features and is recommended overWindows XP The looks and graphics of windows 7 are impressive andfeatures better secured system It is better equipped to defend virus andmalware attacks Speech recognitions backup and restore functionsapplication compatibility quick installation etc are some of the features thatgive advantage to Windows 7 than windows XP For detail -23) How to recover files if the system detects virusAnswer Firstly install another operating system with latest patches andupgraded antivirus protection Now connect the main infected hard disk tothe system Run the antivirus and scan the secondary HDD Once the hard diskis cleaned copy the files to another system

24) Differentiate between firewall and proxy serverAnswer Firewall is used to protect the internal IT infrastructure fromhackers Proxy servers allow sharing internet connections and protecting IPaddresses Firewall is a networking based technology and proxy server is anapplication based technologyPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

25) What measures are taken to improve the security of the desktopsystemAnswer First step is to install and upgrade the anti-virus for the systemSecondly ask all users to not give out or write down passwords includespecial characters and it must be at least 8 characters long Thirdly fordesktop security ensure the screen is locked and password secured duringthe day and logged off during the nightSituational QuestionsThese questions are based on a situation that requires actions from your sideSince your profile is of a desktop support you are required to constantlyanswer queries There are several situations that require your assistance Wehave listed a few as examples1 What steps will you follow if you have to install same operating systemon over 70 computers at the same time2 Describe the process for adding a new user to a network of 15computers3 How would you retrieve passwords if one of the users have forgottentheir password and can no longer access their official account4 How would you resolve a problem if the complainant says thatwhenever she tries to use internet explorer the page does not load andinstead gives a prompt virus detected5 Give example of an instance where you have explained a complextechnical term or procedure to a layman Which examples you gave tosolve their queries1 What are the Ports on Motherboard Parallel port - It has 26 pin input and 25 pins output use to connectprinter It is also called LPT1 Line Printer TerminalUSB port Universal serial bus use to connect USB devices2 What are the Slots on Motherboard ISA slots Industrial Standard Architecture slot Available in 8 bits and 16bits use to connect sound card display card and LAN cardPCI Slots Peripheral Component Interface slot Available in 32 64 and

128 bit use to connect expansion cards like LAN cardPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

AGP Accelerator Graphic Port use to connect graphic cardAMR Slots Audio Modem Riser use to connect internal AMR modemCNR Slots Communication Network Riser This slot is advanced of AMRslot use to connect internal AMR modem as well as other communicationnetwork adapter3 What are the Connectors amp Pins on Motherboard12 Pins power supply connector used in AT type of cabinet20 Pins power supply connector used in ATX type of cabinetPins for Hard diskNow days we are using 24 pins power supply connectorHDD Controller There are two HDD controller on a single motherboardcalled as IDE1 and IDE 2IDE (Integrated Device Electronic) each have 40 pins4 Describe Three types of RAM SocketSIMM Single Inline Memory Module use to connect two types of RAM 30and 72 Pin SIMM RAMDIMM Dual Inline Memory Module use to connect 184 pin DIMM RAMRIMM - Rambus Inline Memory Module use to connect 184 Pin RD RAM5 Describe BIOSBasic Input Output System This is a chip required to control to manageand to detect all hardware of system Function of BIOS is to store user levelchanges in hardware setting and to always provide effective setting ofhardware6 Describe CMOS BatteryComplementary Metal Oxide Semiconductor It is a +3 V battery and use togive a backup to the BIOS chip as well as date and time setting7 Describe ROMPROM Programmable ROM This is basically a blank ROM Chip that can bewritten but only onceEPROM Erasable PROM This is just like a PROM except that you can erasethe ROM by shining ultra violet rays on sensor on the top of the ROM chipfor a certain amount of timePrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

EEPROM Electrical Erasable PROM8 What are the types RAM RAM is the basic unit of the data storage It is a volatile means all the data islost when the power is turn offDynamic RAM It is a type of RAM that only holds the data if it iscontinuously accessed by the special type of logic called refresh circuitFPM RAM Fast Page ModeSDRAM Synchronous Dynamic RAM It is still DRAM but it is synchronize

to the system clockEDO RAM Extended Data OutputECC Error Correction CodeSG Synchronous GraphicVRAM VideoRDRAM RambusDDR Double Data RateSRAM Static RAM Static RAM is a type of RAM which holds the datawithout external refresh circuit for as long as power is supplied SRAM isfaster than DRAM9 Describe BUS SpeedThe rate of communication speed between two contact points on a singlePCB (Planted Circuit Board) OR The rate of communication speed betweenmicroprocessor and RAM10 Access TimeSpeedThe rate of access the data by the RAM (Nano seconds 10 raise to -9)11 What are the types of Hard Disk WDC Winchester Disk controller Develop by IBM 34 Pin controller 20Pin data controller jumper setting 4 pin power supplyIDE Integrated Device Electronic 40 pin data controllerHard disk can be detected in CHS LBA and DMA modeLogic area defining on the hard disk is called partition mode Partition canbe created by 3 ways12 How many ways you can create partition in hard disk First party utility At the time of OS installationPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Second party utility Command base utility using fdiskThird party utility Using third party utility like disk manager13 Describe two types of MonitorCRT Monitor It use cathode rays and phospurese to produce imageLCD Monitor It use liquid to create imagePrimary Memory A type of memory in which data and information arestored temporary eg ROM and RAMSecondary Memory A type of memory in which data and information arestored permanently Eg HD and FD14 Describe Difference between file systemsProperties FAT16 FAT32 NTFS[1] Supports partitionup to 2Gb 32Gb 2TB[2] No file foldersecurityFile amp folder

security[3] No datacompressionDatacompression[4] No EFS EFS[5] No disk quota Disk quota[6] No sharing levelsecuritySharing levelsecurityHow many logical drives is it possible to fit on to a physical diskMaximum of 24 logical drives The extended partition can only have 23logical drives16 Describe Operating SystemA type of software which is use to manage user and hardware is called asoperating systemOS establishes the communication between hardware and applicationsoftwareSystem file of DOS ndash iosys msdossys commandcomKernel file- Particular os file which directly communicates with thehardware of systemPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Kernel file of DOS- iosys msdossysWindows- kernal32dllShell file- Particular os file which act as interpreter between user andhardware of system It means it converts user level language into machinelevel languageShell file of Dos- commandcomWindows- xplorerexeWindows XP- Windows Experience Professional17 Which boot files required to boot systemNTLDR ndash loader fileNTDETECTCOM ndash recognizes hardwareBOOTINI ndash OS menuBOOTSECTDOS ndash alt boot sectorNTOSKRNLEXE - kernelHALDLL -SYSTEM32CONFIG - registrySYSTEM32DRIVERSSYS ndash drivers18 What is min hardware requirement for XP P1 133 MHz

64 MB RAM15GB free hard disk space19 What are the types of XPWindows XP Home editionProfessionalMedia center editionTablet PC64 bit version20 Describe Features of Windows XPWin 2000 and Win XP both are based on the NT kernelFast user switchingClient server architectureRemote desktop connection and restore option if crashEnhanced software restriction policiesEncrypting File System (EFS) with multi-user supportIP Security (IPSec)Internet Explorer Add-on ManagerWindows FirewallWindows Firewall Exception ListPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Windows Firewall Application and Port Restrictions21 What is min hardware requirement for Win 98PentiumMemory - 32 - 64 MBDisk Space - 400 MB22 What is min hardware requirement for VistaP3700MHz512 MB RAM23 What is min hardware requirement for Exchange ServerP3 700 MHz256MB RAM but recommended 512MB15GB of free hard disk space24 What is min hardware requirement for Window 2000 serverPentium 133 recommended 350 MHz64 MB recommended 128 MB RAMVGA recommended SVGA650 MB free disk space 2 GB recommended and 64 GB available25 What are the types of Win 2003 Server family-Standard serverAdvanced serverEnterprise edition

Data center editionMedia center editionWeb edition26 Installation of XPPress the power supply button------ press delf2Num key to enter intobios------ advanced setup press any key to boot from cd------ enter tocontinue------ f8 to likens agreement------ here if u want to create partitionthen press C and fill up partition size in mb------( repeat this process tocreate another partition)------ if u want to delete the partition then press d-Print to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

----- select c partition press enter to continue------ select format thepartition using FAT or NTFS file system------Now u r computer is from hard disk------ next---- fill up name andorganization------ fill up serial key q7q6wq3846rgdbm6r8833736g------next---- fill up computer name------ next---- adjust date and time setting------ next---- typical setting------ next---- no this computer is not on network------ next------ finish------ restart computer------ next------ skip no not at thistime------ next------ fill up the user name----------- finish27 Unattended installation of XPInsert Win XP cd into cd rom it auto run------ exit------ My computer------Rt click on cd rom colon------ open------ double click on support folder------double click on tools folder------ double click on depolycab5(copy all thefiles of this folder) then Rt click------ extract------ expand My computer------take an partition eg C------ make a new folder------ make deploy toolsfolder------ extract------ then goes to folder which we create here we see allthese files------- double click on setupmgrexe----- next------ create newnext------ unattended setup next------ Win XP professional next------- fullyautomated next------ create a new distribution share next------ on the cdnext------ next------ accept the license agreement next------ fill up the nameand organization next------ next------ then define date and time settingnext------ then fill up product key next------ fill up computer name------ fillup password if required------ next------ typical setupsetting next------ next----- next------ use the default region next------ language Indic next------ usethe default internet explorer setting next------ a folder name windows next------ next------ next------ Finish------ ok Here all files of the cd has beencoping in the windist named folderNow at the client side_____________________Start------ run------ browse------ double click on my network places icon------ double click on entire network------ double click on Microsoft windowsnetwork------- double click on domain name------ after this double click onthat computer on which answer file is there------ double click on windistfolder------ double click on I386------ select WINNT32 and open------ all

these appears in run of following type____Eg Uni-awvvitwotacwindistI386WINNT32exe unattended------okAfter this only type serial number28 Installation of VistaInstallation of Windows VistaPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Press any key to continue ------ we can see setup into GUI mode------Install now------ fill up product key------ next------ select Windows VistaBusiness------ check mark on I accept the license terms------ next------ clickon custom setup------ Here if we want to create portions then click oncreate partion and select new------ then define space near about 15GB------format------ next------ type user name and password------ next------ next------ ask me latter------ next------ select date and time setting------ next------work------ start29 Installation of Exchange ServerInsert Exchange cd (auto run)----- exchange deployment tool------ deploythe 1st exchange 2003 server------ new exchange 2003 installation------check mark on no8 and click on run the setup now------ next I agree nextnext create a new exchange organization next next I agree next nextok[then enter into ADS users and computers----- built-in------ double clickon pre windows 2000 group members select NT authority and remove yesok] finish30 Difference between Windows NT and 2000Windows NT Windows 2000a) Directory Service Active Directory Serviceb) FAT16 and NTFS 40 FAT16 FAT32 and NTFS 50c) Compression Compression Encryption and Disk Quotad) System Policy Group Policye) Local and Global Group Local Global and Universal Groupf) No IPsec IPsec builting) 40000 user limit 100000 user limith) NTLM authentication NTLM and Kerberos authenticationi) Basic disk Basic and Dynamic Disk31 Difference between Windows NT and 2003Windows NT Windows 2003a) Directory Service Active Directory Serviceb) FAT16 and NTFS 40 FAT16 FAT32 and NTFS 50c) Compression Compression Encryption and Disk Quotad) System Policy Group Policye) Local and Global Group Local Global and Universal Groupf) No IPsec IPsec builtinPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

g) 40000 user limit 100000 user limith) NTLM authentication NTLM and Kerberos authenticationi) Basic disk Basic and Dynamic Diskj) No Shadow Copy Shadow copyk) ERD ASR32 Difference between Windows 2000 Server and 2003 ServerWindows 2000 Windows 2003a) No Shadow copy Shadow Copy featureb) No RPC over HTTP RPC over HTTPc) 32 bit 32 bit and 64 bitd) no Domain rename features domain rename featuree) Terminal Service Remote desktop and assistancef) ERD ASRg) less command line tool more command line toolsh) No Stub DNS Stub DNSi) IIS 5 IIS 633 Difference between Windows 2000 Prof and Windows XP profWindows 2000 Prof Windows XP profa) ERD ASRb) Terminal Service Remote Desktop and assistancec) IE 5 IE 6d) No Firewall Basic firewalle) NO Alternate IP configuration Alternate IP configurationf) NO System restore System restoreg) NO Driver rollback feature Driver rollback feature34 Difference between Windows XP home and Windows XP profWindows XP home Windows XP professionala) no Remote desktop remote desktopb) NO Offline folders Offline foldersc) 1 processor 2 processord) workgroup member Work group and domain memberPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

e) NO Encryption Encryptionf) NO GPO GPOg) NO Roaming profile Roaming profileh) no ASR ASR35 Difference between Windows XP and Windows 98Windows XP Windows 98a) Remote desktop No Remote desktopb) GPO No GPOc) 2 processor 1 processord) NTLM amp Kerberos NTLM authentication

e) Encryption NO Encryptionf) Disk Quota NO Disk Quotag) FAT FAT32 and NTFS FAT and FAT32h) IE 5 IE 436 Difference between Windows 95 and Windows 98Windows 95 Windows 98a) NO USB support USB supportb) FAT 16 and FAT32 for R2 FAT16 and FAT32c) Single monitor Multiple monitord) NO Direct X Direct Xe) IE3 IE 4f) NO APM (Adv Power Management) APMFor Computer networking Tips and tricks visit ndash wwwcom-networkscomPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

A Router works on same network architecture but Gateway works ondifferent network architectureQ What is POP ServerSMTP ServerA POP Stands for Post Office Protocol It is basically use for mail receivingpurpose in the networkSMTP Stands for Simple Mail Transfer Protocol It is basically use for sending amail as well as receiving a mail in the networkQ What is Active Directory PartitionsPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

A Active Directory Partition is a logical Partition of Active Directory ThisPartition is basically use for replication from DC to ADC amp DC to GCS (Global Catalog Server) in the network There are threeTypes of Active Directory Partition1 Schema Partition2 Configuration Partition3 Domain PartitionQ Types of Active Directory PartitionsA There are Three types of Active Directory Partitions1 Schema Partition2 Configuration Partition3 Domain PartitionQ What is the function of Ping CommandA Ping provides to check the Physical IP Connectivity between two or moredevices in the network Ping sends an ICMP requestfrom source Computer to destination computer and destination computersends an ICMP replyQ What are Broadcasting Multicasting and unicastingA Broadcasting ndash one to allMulticasting - one to many not allUnicasting - One to OneQ What is Group NestingA When we add two or more Groups within a Single Group It is called GroupNestingQ What is FIXMBRA FIXMBR Repair the Master boot record of the Partition Boot SectorQ What is FIXBOOTA FIXBOOT write a new partition boot sector on to the system partitionQ What is SIDA SID stands for Security Identifier Every object has a unique ID it is called

SIDQ What is RADIUS ServerPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

A RADIUS Stands for Remote Authentication Dial-in User Service RADIUSServer Provides the Centralized Management ofMultiple RAS amp VPN Server in the network On this Server Remote AccessPolicy and Remote Access Logging Options are availableQ What is Trusting DomainA In Trusting Domain Resources are availableQ What is Trusted DomainA In Trusted Domain User Accountrsquos are availableQ What is Microsoft Exchange ServerA Microsoft Exchange Server is Software that provides the services such assending amp receiving the MailQ What is PrinterA Printer is a Software that Governing the print Device There are two typesof Printer1 Local PrinterChatting is a Real Time Conversation between two or more people in thenetwork2 Network PrinterQ What is ChattingAQ What is Directory Services restore modeA When our Active Directory Database is not working properly then werestart the domain Controller and press f8 key Then afterSelecting the Directory services restore mode and then after restoring theactive directory database from the last backupQ What is Normal BackupA Just like a normal backup by default BackupQ What is incremental backupA In incremental backup only incremental parts are backup not full backupQ What is differential backupPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

A In differential backup we take full backup after the normal backupQ What is packetA A packet is a logical grouping of information that includes a header whichcontains location information and user dataQ What is forwarderA It is basically use in DNS Server When client query to the DNS Server In

that case if the DNS is having a best results thenDNS Server give the best result To the client computer in the networkotherwise DNS1) What is Active DirectoryA central component of the Windows platform Active Directory directoryservice provides the means to manage the identities and relationships thatmake up network environments For example we can create manage andadministrator users computers and printers in the network from activedirectory2) What is DNS Why it is used What is forward lookup and reverselookup in DNS What are A records and mx recordsDNS is domain naming service and is used for resolving names to IP addressand IP addresses to names The computer understands only numbers whilewe can easily remember names So to make it easier for us what we do is weassign names to computers and websites When we use these names (Likeyahoocom) the computer uses DNS to convert to IP address (number) and itexecutes our requestForward lookup Converting names to IP address is called forward lookupReverse lookup Resolving IP address to names is called reverse lookupA record Its called host record and it has the mapping of a name to IPaddress This is the record in DNS with the help of which DNS can find out theIP address of a nameMX Record its called mail exchanger record Its the record needed to locatePrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

the mail servers in the network This record is also found in DNS3) What id DHCP Why it is used What are scopes and super scopesDHCP Dynamic host configuration protocol Its used to allocate IP addressesto large number of PCs in a network environment This makes the IPmanagement very easyScope Scope contains IP address like subnet mask gateway IP DNS server IPand exclusion range which a client can use to communicate with the other PCsin the network

Superscope When we combine two or more scopes together its called superscope4) What are the types of LAN cables used What is a cross cableTypes of LAN cables that are in use are Cat 5 and Cat 6 Cat 5 can support100 Mbps of speed and CAT 6 can support 1Gbps of speedCross cable Itsused to connect same type of devices without using a switchhub so that theycan communicate5) What is the difference between a normal LAN cable and cross cableWhat could be the maximum length of the LAN cableThe way the paired wires are connected to the connector (RJ45) is different incross cable and normal LAN cable The theoritical length is 100 meters butafter 80 meters you may see drop in speed6) What would you use to connect two computers without usingswitchesCross cable7) What is IPCONFIG command Why it is usedIPCONFIG command is used to display the IP information assigned to acomputer From the output we can find out the IP address DNS IP addressgateway IP address assigned to that computer8) What is APIPA IP address Or what IP address is assigned to thePrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

computer when the DHCP server is not availableWhen DHCP server is not available the Windows client computer assigns anautomatic IP address to itself so that it can communicate with the networkcomputers This ip address is called APIPA ITs in the range of 169254XXAPIPA stands for Automatic private IP addressing9) What is a DOMAIN What is the difference between a domain and aworkgroupDomain is created when we install Active Directory ITs a security boundarywhich is used to manage computers inside the boundaryDomain can be used to centrally administer computers and we can governthem using commo policies called group policies We cant do the same withworkgroup10) Do you know how to configure outlook 2000 and outlook 2003 for a

userPlease visit the link below to find out how to configure outlook 2000 andoutlook 2003 httpwwwcom-networkscom201209how-to-configure-microsoft-outlook-2007html11) What is a PST file and what is the difference between a PST file andOST file What file is used by outlook expressPST file is used to store the mails locally when using outlook 2000 or 2003OST file is used when we use outlook in cached exchanged mode Outlookexpress useds odb file12) What is BSOD What do you do when you get blue screen in acomputer How do you troubleshoot itBSOD stands for blue screen of Death when there is a hardware or OS faultdue to which the windows OS can run it give a blue screen with a code Bestway to resolve it is to boot the computer is Last known good configurationIf this doesnt work than boot the computer in safe mode If it boots up thanthe problems with one of the devices or drivers13) What is RIS What is ImagingghostingRIS stands for remote installation services You save the installed image on aPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

windows server and then we use RIS to install the configured on in the newhardware We can use it to deploy both server and client OSImaging orghosting also does the same job of capturing an installed image and theninstall it on a new hardware when there is a need We go for RIS orimagingghosting because installing OS every time using a CD can be a verytime consuming task So to save that time we can go forRISGhostingimaging14) What is VPN and how to configure itVPN stands for Virtual private network VPN is used to connect to thecorporate network to access the resources like mail and files in the LAN VPNcan be configured using the steps mentioned in the for detail - wwwcomnetworkscom201305setupvpnserver2008r2html15) Your computer slowly drops out of network A reboot of thecomputer fixes the problem What to do to resolve this issueUpdate the network card driver16) Your system is infected with Virus How to recover the dataInstall another system Install the OS with the latets patches Antivirus withlatest updates Connect the infected HDD as secondary drive in the system

Once done scan and clean the secondary HDD Once done copy the files to thenew system17) How to join a system to the domain What type of user can add asystem to the domainPlease visit the article below and read Adding the Workstation to theDomain18) What is the difference between a switch and a hubSwitch sends the traffic to the port to which its meant for Hub sends thetraffic to all the ports For detail - httpwwwcomnetworkscom201110difference-between-hub-and-switchhtmlPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

19) What is a router Why we use itRouter is a switch which uses routing protocols to process and send thetraffic It also receives the traffic and sends it across but it uses the routingprotocols to do so For detail - wwwcom-networkscom201107routershtml20) What are manageable and non manageable switchesSwitches which can be administered are called manageable switches Forexample we can create VLAN for on such switch On no manageable switcheswe cant do so21) What is bootloaderAnswer Boot loader facilitates loading of operating system on the system Itenables the booting process and gives OS options to the user while startingthe system22) Which is better - Windows 7 or Windows XP Support your answerswith examplesAnswer Windows 7 boasts of better features and is recommended overWindows XP The looks and graphics of windows 7 are impressive andfeatures better secured system It is better equipped to defend virus andmalware attacks Speech recognitions backup and restore functionsapplication compatibility quick installation etc are some of the features thatgive advantage to Windows 7 than windows XP For detail -23) How to recover files if the system detects virusAnswer Firstly install another operating system with latest patches andupgraded antivirus protection Now connect the main infected hard disk tothe system Run the antivirus and scan the secondary HDD Once the hard diskis cleaned copy the files to another system

24) Differentiate between firewall and proxy serverAnswer Firewall is used to protect the internal IT infrastructure fromhackers Proxy servers allow sharing internet connections and protecting IPaddresses Firewall is a networking based technology and proxy server is anapplication based technologyPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

25) What measures are taken to improve the security of the desktopsystemAnswer First step is to install and upgrade the anti-virus for the systemSecondly ask all users to not give out or write down passwords includespecial characters and it must be at least 8 characters long Thirdly fordesktop security ensure the screen is locked and password secured duringthe day and logged off during the nightSituational QuestionsThese questions are based on a situation that requires actions from your sideSince your profile is of a desktop support you are required to constantlyanswer queries There are several situations that require your assistance Wehave listed a few as examples1 What steps will you follow if you have to install same operating systemon over 70 computers at the same time2 Describe the process for adding a new user to a network of 15computers3 How would you retrieve passwords if one of the users have forgottentheir password and can no longer access their official account4 How would you resolve a problem if the complainant says thatwhenever she tries to use internet explorer the page does not load andinstead gives a prompt virus detected5 Give example of an instance where you have explained a complextechnical term or procedure to a layman Which examples you gave tosolve their queries1 What are the Ports on Motherboard Parallel port - It has 26 pin input and 25 pins output use to connectprinter It is also called LPT1 Line Printer TerminalUSB port Universal serial bus use to connect USB devices2 What are the Slots on Motherboard ISA slots Industrial Standard Architecture slot Available in 8 bits and 16bits use to connect sound card display card and LAN cardPCI Slots Peripheral Component Interface slot Available in 32 64 and

128 bit use to connect expansion cards like LAN cardPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

AGP Accelerator Graphic Port use to connect graphic cardAMR Slots Audio Modem Riser use to connect internal AMR modemCNR Slots Communication Network Riser This slot is advanced of AMRslot use to connect internal AMR modem as well as other communicationnetwork adapter3 What are the Connectors amp Pins on Motherboard12 Pins power supply connector used in AT type of cabinet20 Pins power supply connector used in ATX type of cabinetPins for Hard diskNow days we are using 24 pins power supply connectorHDD Controller There are two HDD controller on a single motherboardcalled as IDE1 and IDE 2IDE (Integrated Device Electronic) each have 40 pins4 Describe Three types of RAM SocketSIMM Single Inline Memory Module use to connect two types of RAM 30and 72 Pin SIMM RAMDIMM Dual Inline Memory Module use to connect 184 pin DIMM RAMRIMM - Rambus Inline Memory Module use to connect 184 Pin RD RAM5 Describe BIOSBasic Input Output System This is a chip required to control to manageand to detect all hardware of system Function of BIOS is to store user levelchanges in hardware setting and to always provide effective setting ofhardware6 Describe CMOS BatteryComplementary Metal Oxide Semiconductor It is a +3 V battery and use togive a backup to the BIOS chip as well as date and time setting7 Describe ROMPROM Programmable ROM This is basically a blank ROM Chip that can bewritten but only onceEPROM Erasable PROM This is just like a PROM except that you can erasethe ROM by shining ultra violet rays on sensor on the top of the ROM chipfor a certain amount of timePrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

EEPROM Electrical Erasable PROM8 What are the types RAM RAM is the basic unit of the data storage It is a volatile means all the data islost when the power is turn offDynamic RAM It is a type of RAM that only holds the data if it iscontinuously accessed by the special type of logic called refresh circuitFPM RAM Fast Page ModeSDRAM Synchronous Dynamic RAM It is still DRAM but it is synchronize

to the system clockEDO RAM Extended Data OutputECC Error Correction CodeSG Synchronous GraphicVRAM VideoRDRAM RambusDDR Double Data RateSRAM Static RAM Static RAM is a type of RAM which holds the datawithout external refresh circuit for as long as power is supplied SRAM isfaster than DRAM9 Describe BUS SpeedThe rate of communication speed between two contact points on a singlePCB (Planted Circuit Board) OR The rate of communication speed betweenmicroprocessor and RAM10 Access TimeSpeedThe rate of access the data by the RAM (Nano seconds 10 raise to -9)11 What are the types of Hard Disk WDC Winchester Disk controller Develop by IBM 34 Pin controller 20Pin data controller jumper setting 4 pin power supplyIDE Integrated Device Electronic 40 pin data controllerHard disk can be detected in CHS LBA and DMA modeLogic area defining on the hard disk is called partition mode Partition canbe created by 3 ways12 How many ways you can create partition in hard disk First party utility At the time of OS installationPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Second party utility Command base utility using fdiskThird party utility Using third party utility like disk manager13 Describe two types of MonitorCRT Monitor It use cathode rays and phospurese to produce imageLCD Monitor It use liquid to create imagePrimary Memory A type of memory in which data and information arestored temporary eg ROM and RAMSecondary Memory A type of memory in which data and information arestored permanently Eg HD and FD14 Describe Difference between file systemsProperties FAT16 FAT32 NTFS[1] Supports partitionup to 2Gb 32Gb 2TB[2] No file foldersecurityFile amp folder

security[3] No datacompressionDatacompression[4] No EFS EFS[5] No disk quota Disk quota[6] No sharing levelsecuritySharing levelsecurityHow many logical drives is it possible to fit on to a physical diskMaximum of 24 logical drives The extended partition can only have 23logical drives16 Describe Operating SystemA type of software which is use to manage user and hardware is called asoperating systemOS establishes the communication between hardware and applicationsoftwareSystem file of DOS ndash iosys msdossys commandcomKernel file- Particular os file which directly communicates with thehardware of systemPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Kernel file of DOS- iosys msdossysWindows- kernal32dllShell file- Particular os file which act as interpreter between user andhardware of system It means it converts user level language into machinelevel languageShell file of Dos- commandcomWindows- xplorerexeWindows XP- Windows Experience Professional17 Which boot files required to boot systemNTLDR ndash loader fileNTDETECTCOM ndash recognizes hardwareBOOTINI ndash OS menuBOOTSECTDOS ndash alt boot sectorNTOSKRNLEXE - kernelHALDLL -SYSTEM32CONFIG - registrySYSTEM32DRIVERSSYS ndash drivers18 What is min hardware requirement for XP P1 133 MHz

64 MB RAM15GB free hard disk space19 What are the types of XPWindows XP Home editionProfessionalMedia center editionTablet PC64 bit version20 Describe Features of Windows XPWin 2000 and Win XP both are based on the NT kernelFast user switchingClient server architectureRemote desktop connection and restore option if crashEnhanced software restriction policiesEncrypting File System (EFS) with multi-user supportIP Security (IPSec)Internet Explorer Add-on ManagerWindows FirewallWindows Firewall Exception ListPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Windows Firewall Application and Port Restrictions21 What is min hardware requirement for Win 98PentiumMemory - 32 - 64 MBDisk Space - 400 MB22 What is min hardware requirement for VistaP3700MHz512 MB RAM23 What is min hardware requirement for Exchange ServerP3 700 MHz256MB RAM but recommended 512MB15GB of free hard disk space24 What is min hardware requirement for Window 2000 serverPentium 133 recommended 350 MHz64 MB recommended 128 MB RAMVGA recommended SVGA650 MB free disk space 2 GB recommended and 64 GB available25 What are the types of Win 2003 Server family-Standard serverAdvanced serverEnterprise edition

Data center editionMedia center editionWeb edition26 Installation of XPPress the power supply button------ press delf2Num key to enter intobios------ advanced setup press any key to boot from cd------ enter tocontinue------ f8 to likens agreement------ here if u want to create partitionthen press C and fill up partition size in mb------( repeat this process tocreate another partition)------ if u want to delete the partition then press d-Print to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

----- select c partition press enter to continue------ select format thepartition using FAT or NTFS file system------Now u r computer is from hard disk------ next---- fill up name andorganization------ fill up serial key q7q6wq3846rgdbm6r8833736g------next---- fill up computer name------ next---- adjust date and time setting------ next---- typical setting------ next---- no this computer is not on network------ next------ finish------ restart computer------ next------ skip no not at thistime------ next------ fill up the user name----------- finish27 Unattended installation of XPInsert Win XP cd into cd rom it auto run------ exit------ My computer------Rt click on cd rom colon------ open------ double click on support folder------double click on tools folder------ double click on depolycab5(copy all thefiles of this folder) then Rt click------ extract------ expand My computer------take an partition eg C------ make a new folder------ make deploy toolsfolder------ extract------ then goes to folder which we create here we see allthese files------- double click on setupmgrexe----- next------ create newnext------ unattended setup next------ Win XP professional next------- fullyautomated next------ create a new distribution share next------ on the cdnext------ next------ accept the license agreement next------ fill up the nameand organization next------ next------ then define date and time settingnext------ then fill up product key next------ fill up computer name------ fillup password if required------ next------ typical setupsetting next------ next----- next------ use the default region next------ language Indic next------ usethe default internet explorer setting next------ a folder name windows next------ next------ next------ Finish------ ok Here all files of the cd has beencoping in the windist named folderNow at the client side_____________________Start------ run------ browse------ double click on my network places icon------ double click on entire network------ double click on Microsoft windowsnetwork------- double click on domain name------ after this double click onthat computer on which answer file is there------ double click on windistfolder------ double click on I386------ select WINNT32 and open------ all

these appears in run of following type____Eg Uni-awvvitwotacwindistI386WINNT32exe unattended------okAfter this only type serial number28 Installation of VistaInstallation of Windows VistaPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Press any key to continue ------ we can see setup into GUI mode------Install now------ fill up product key------ next------ select Windows VistaBusiness------ check mark on I accept the license terms------ next------ clickon custom setup------ Here if we want to create portions then click oncreate partion and select new------ then define space near about 15GB------format------ next------ type user name and password------ next------ next------ ask me latter------ next------ select date and time setting------ next------work------ start29 Installation of Exchange ServerInsert Exchange cd (auto run)----- exchange deployment tool------ deploythe 1st exchange 2003 server------ new exchange 2003 installation------check mark on no8 and click on run the setup now------ next I agree nextnext create a new exchange organization next next I agree next nextok[then enter into ADS users and computers----- built-in------ double clickon pre windows 2000 group members select NT authority and remove yesok] finish30 Difference between Windows NT and 2000Windows NT Windows 2000a) Directory Service Active Directory Serviceb) FAT16 and NTFS 40 FAT16 FAT32 and NTFS 50c) Compression Compression Encryption and Disk Quotad) System Policy Group Policye) Local and Global Group Local Global and Universal Groupf) No IPsec IPsec builting) 40000 user limit 100000 user limith) NTLM authentication NTLM and Kerberos authenticationi) Basic disk Basic and Dynamic Disk31 Difference between Windows NT and 2003Windows NT Windows 2003a) Directory Service Active Directory Serviceb) FAT16 and NTFS 40 FAT16 FAT32 and NTFS 50c) Compression Compression Encryption and Disk Quotad) System Policy Group Policye) Local and Global Group Local Global and Universal Groupf) No IPsec IPsec builtinPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

g) 40000 user limit 100000 user limith) NTLM authentication NTLM and Kerberos authenticationi) Basic disk Basic and Dynamic Diskj) No Shadow Copy Shadow copyk) ERD ASR32 Difference between Windows 2000 Server and 2003 ServerWindows 2000 Windows 2003a) No Shadow copy Shadow Copy featureb) No RPC over HTTP RPC over HTTPc) 32 bit 32 bit and 64 bitd) no Domain rename features domain rename featuree) Terminal Service Remote desktop and assistancef) ERD ASRg) less command line tool more command line toolsh) No Stub DNS Stub DNSi) IIS 5 IIS 633 Difference between Windows 2000 Prof and Windows XP profWindows 2000 Prof Windows XP profa) ERD ASRb) Terminal Service Remote Desktop and assistancec) IE 5 IE 6d) No Firewall Basic firewalle) NO Alternate IP configuration Alternate IP configurationf) NO System restore System restoreg) NO Driver rollback feature Driver rollback feature34 Difference between Windows XP home and Windows XP profWindows XP home Windows XP professionala) no Remote desktop remote desktopb) NO Offline folders Offline foldersc) 1 processor 2 processord) workgroup member Work group and domain memberPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

e) NO Encryption Encryptionf) NO GPO GPOg) NO Roaming profile Roaming profileh) no ASR ASR35 Difference between Windows XP and Windows 98Windows XP Windows 98a) Remote desktop No Remote desktopb) GPO No GPOc) 2 processor 1 processord) NTLM amp Kerberos NTLM authentication

e) Encryption NO Encryptionf) Disk Quota NO Disk Quotag) FAT FAT32 and NTFS FAT and FAT32h) IE 5 IE 436 Difference between Windows 95 and Windows 98Windows 95 Windows 98a) NO USB support USB supportb) FAT 16 and FAT32 for R2 FAT16 and FAT32c) Single monitor Multiple monitord) NO Direct X Direct Xe) IE3 IE 4f) NO APM (Adv Power Management) APMFor Computer networking Tips and tricks visit ndash wwwcom-networkscomPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

SIDQ What is RADIUS ServerPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

A RADIUS Stands for Remote Authentication Dial-in User Service RADIUSServer Provides the Centralized Management ofMultiple RAS amp VPN Server in the network On this Server Remote AccessPolicy and Remote Access Logging Options are availableQ What is Trusting DomainA In Trusting Domain Resources are availableQ What is Trusted DomainA In Trusted Domain User Accountrsquos are availableQ What is Microsoft Exchange ServerA Microsoft Exchange Server is Software that provides the services such assending amp receiving the MailQ What is PrinterA Printer is a Software that Governing the print Device There are two typesof Printer1 Local PrinterChatting is a Real Time Conversation between two or more people in thenetwork2 Network PrinterQ What is ChattingAQ What is Directory Services restore modeA When our Active Directory Database is not working properly then werestart the domain Controller and press f8 key Then afterSelecting the Directory services restore mode and then after restoring theactive directory database from the last backupQ What is Normal BackupA Just like a normal backup by default BackupQ What is incremental backupA In incremental backup only incremental parts are backup not full backupQ What is differential backupPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

A In differential backup we take full backup after the normal backupQ What is packetA A packet is a logical grouping of information that includes a header whichcontains location information and user dataQ What is forwarderA It is basically use in DNS Server When client query to the DNS Server In

that case if the DNS is having a best results thenDNS Server give the best result To the client computer in the networkotherwise DNS1) What is Active DirectoryA central component of the Windows platform Active Directory directoryservice provides the means to manage the identities and relationships thatmake up network environments For example we can create manage andadministrator users computers and printers in the network from activedirectory2) What is DNS Why it is used What is forward lookup and reverselookup in DNS What are A records and mx recordsDNS is domain naming service and is used for resolving names to IP addressand IP addresses to names The computer understands only numbers whilewe can easily remember names So to make it easier for us what we do is weassign names to computers and websites When we use these names (Likeyahoocom) the computer uses DNS to convert to IP address (number) and itexecutes our requestForward lookup Converting names to IP address is called forward lookupReverse lookup Resolving IP address to names is called reverse lookupA record Its called host record and it has the mapping of a name to IPaddress This is the record in DNS with the help of which DNS can find out theIP address of a nameMX Record its called mail exchanger record Its the record needed to locatePrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

the mail servers in the network This record is also found in DNS3) What id DHCP Why it is used What are scopes and super scopesDHCP Dynamic host configuration protocol Its used to allocate IP addressesto large number of PCs in a network environment This makes the IPmanagement very easyScope Scope contains IP address like subnet mask gateway IP DNS server IPand exclusion range which a client can use to communicate with the other PCsin the network

Superscope When we combine two or more scopes together its called superscope4) What are the types of LAN cables used What is a cross cableTypes of LAN cables that are in use are Cat 5 and Cat 6 Cat 5 can support100 Mbps of speed and CAT 6 can support 1Gbps of speedCross cable Itsused to connect same type of devices without using a switchhub so that theycan communicate5) What is the difference between a normal LAN cable and cross cableWhat could be the maximum length of the LAN cableThe way the paired wires are connected to the connector (RJ45) is different incross cable and normal LAN cable The theoritical length is 100 meters butafter 80 meters you may see drop in speed6) What would you use to connect two computers without usingswitchesCross cable7) What is IPCONFIG command Why it is usedIPCONFIG command is used to display the IP information assigned to acomputer From the output we can find out the IP address DNS IP addressgateway IP address assigned to that computer8) What is APIPA IP address Or what IP address is assigned to thePrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

computer when the DHCP server is not availableWhen DHCP server is not available the Windows client computer assigns anautomatic IP address to itself so that it can communicate with the networkcomputers This ip address is called APIPA ITs in the range of 169254XXAPIPA stands for Automatic private IP addressing9) What is a DOMAIN What is the difference between a domain and aworkgroupDomain is created when we install Active Directory ITs a security boundarywhich is used to manage computers inside the boundaryDomain can be used to centrally administer computers and we can governthem using commo policies called group policies We cant do the same withworkgroup10) Do you know how to configure outlook 2000 and outlook 2003 for a

userPlease visit the link below to find out how to configure outlook 2000 andoutlook 2003 httpwwwcom-networkscom201209how-to-configure-microsoft-outlook-2007html11) What is a PST file and what is the difference between a PST file andOST file What file is used by outlook expressPST file is used to store the mails locally when using outlook 2000 or 2003OST file is used when we use outlook in cached exchanged mode Outlookexpress useds odb file12) What is BSOD What do you do when you get blue screen in acomputer How do you troubleshoot itBSOD stands for blue screen of Death when there is a hardware or OS faultdue to which the windows OS can run it give a blue screen with a code Bestway to resolve it is to boot the computer is Last known good configurationIf this doesnt work than boot the computer in safe mode If it boots up thanthe problems with one of the devices or drivers13) What is RIS What is ImagingghostingRIS stands for remote installation services You save the installed image on aPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

windows server and then we use RIS to install the configured on in the newhardware We can use it to deploy both server and client OSImaging orghosting also does the same job of capturing an installed image and theninstall it on a new hardware when there is a need We go for RIS orimagingghosting because installing OS every time using a CD can be a verytime consuming task So to save that time we can go forRISGhostingimaging14) What is VPN and how to configure itVPN stands for Virtual private network VPN is used to connect to thecorporate network to access the resources like mail and files in the LAN VPNcan be configured using the steps mentioned in the for detail - wwwcomnetworkscom201305setupvpnserver2008r2html15) Your computer slowly drops out of network A reboot of thecomputer fixes the problem What to do to resolve this issueUpdate the network card driver16) Your system is infected with Virus How to recover the dataInstall another system Install the OS with the latets patches Antivirus withlatest updates Connect the infected HDD as secondary drive in the system

Once done scan and clean the secondary HDD Once done copy the files to thenew system17) How to join a system to the domain What type of user can add asystem to the domainPlease visit the article below and read Adding the Workstation to theDomain18) What is the difference between a switch and a hubSwitch sends the traffic to the port to which its meant for Hub sends thetraffic to all the ports For detail - httpwwwcomnetworkscom201110difference-between-hub-and-switchhtmlPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

19) What is a router Why we use itRouter is a switch which uses routing protocols to process and send thetraffic It also receives the traffic and sends it across but it uses the routingprotocols to do so For detail - wwwcom-networkscom201107routershtml20) What are manageable and non manageable switchesSwitches which can be administered are called manageable switches Forexample we can create VLAN for on such switch On no manageable switcheswe cant do so21) What is bootloaderAnswer Boot loader facilitates loading of operating system on the system Itenables the booting process and gives OS options to the user while startingthe system22) Which is better - Windows 7 or Windows XP Support your answerswith examplesAnswer Windows 7 boasts of better features and is recommended overWindows XP The looks and graphics of windows 7 are impressive andfeatures better secured system It is better equipped to defend virus andmalware attacks Speech recognitions backup and restore functionsapplication compatibility quick installation etc are some of the features thatgive advantage to Windows 7 than windows XP For detail -23) How to recover files if the system detects virusAnswer Firstly install another operating system with latest patches andupgraded antivirus protection Now connect the main infected hard disk tothe system Run the antivirus and scan the secondary HDD Once the hard diskis cleaned copy the files to another system

24) Differentiate between firewall and proxy serverAnswer Firewall is used to protect the internal IT infrastructure fromhackers Proxy servers allow sharing internet connections and protecting IPaddresses Firewall is a networking based technology and proxy server is anapplication based technologyPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

25) What measures are taken to improve the security of the desktopsystemAnswer First step is to install and upgrade the anti-virus for the systemSecondly ask all users to not give out or write down passwords includespecial characters and it must be at least 8 characters long Thirdly fordesktop security ensure the screen is locked and password secured duringthe day and logged off during the nightSituational QuestionsThese questions are based on a situation that requires actions from your sideSince your profile is of a desktop support you are required to constantlyanswer queries There are several situations that require your assistance Wehave listed a few as examples1 What steps will you follow if you have to install same operating systemon over 70 computers at the same time2 Describe the process for adding a new user to a network of 15computers3 How would you retrieve passwords if one of the users have forgottentheir password and can no longer access their official account4 How would you resolve a problem if the complainant says thatwhenever she tries to use internet explorer the page does not load andinstead gives a prompt virus detected5 Give example of an instance where you have explained a complextechnical term or procedure to a layman Which examples you gave tosolve their queries1 What are the Ports on Motherboard Parallel port - It has 26 pin input and 25 pins output use to connectprinter It is also called LPT1 Line Printer TerminalUSB port Universal serial bus use to connect USB devices2 What are the Slots on Motherboard ISA slots Industrial Standard Architecture slot Available in 8 bits and 16bits use to connect sound card display card and LAN cardPCI Slots Peripheral Component Interface slot Available in 32 64 and

128 bit use to connect expansion cards like LAN cardPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

AGP Accelerator Graphic Port use to connect graphic cardAMR Slots Audio Modem Riser use to connect internal AMR modemCNR Slots Communication Network Riser This slot is advanced of AMRslot use to connect internal AMR modem as well as other communicationnetwork adapter3 What are the Connectors amp Pins on Motherboard12 Pins power supply connector used in AT type of cabinet20 Pins power supply connector used in ATX type of cabinetPins for Hard diskNow days we are using 24 pins power supply connectorHDD Controller There are two HDD controller on a single motherboardcalled as IDE1 and IDE 2IDE (Integrated Device Electronic) each have 40 pins4 Describe Three types of RAM SocketSIMM Single Inline Memory Module use to connect two types of RAM 30and 72 Pin SIMM RAMDIMM Dual Inline Memory Module use to connect 184 pin DIMM RAMRIMM - Rambus Inline Memory Module use to connect 184 Pin RD RAM5 Describe BIOSBasic Input Output System This is a chip required to control to manageand to detect all hardware of system Function of BIOS is to store user levelchanges in hardware setting and to always provide effective setting ofhardware6 Describe CMOS BatteryComplementary Metal Oxide Semiconductor It is a +3 V battery and use togive a backup to the BIOS chip as well as date and time setting7 Describe ROMPROM Programmable ROM This is basically a blank ROM Chip that can bewritten but only onceEPROM Erasable PROM This is just like a PROM except that you can erasethe ROM by shining ultra violet rays on sensor on the top of the ROM chipfor a certain amount of timePrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

EEPROM Electrical Erasable PROM8 What are the types RAM RAM is the basic unit of the data storage It is a volatile means all the data islost when the power is turn offDynamic RAM It is a type of RAM that only holds the data if it iscontinuously accessed by the special type of logic called refresh circuitFPM RAM Fast Page ModeSDRAM Synchronous Dynamic RAM It is still DRAM but it is synchronize

to the system clockEDO RAM Extended Data OutputECC Error Correction CodeSG Synchronous GraphicVRAM VideoRDRAM RambusDDR Double Data RateSRAM Static RAM Static RAM is a type of RAM which holds the datawithout external refresh circuit for as long as power is supplied SRAM isfaster than DRAM9 Describe BUS SpeedThe rate of communication speed between two contact points on a singlePCB (Planted Circuit Board) OR The rate of communication speed betweenmicroprocessor and RAM10 Access TimeSpeedThe rate of access the data by the RAM (Nano seconds 10 raise to -9)11 What are the types of Hard Disk WDC Winchester Disk controller Develop by IBM 34 Pin controller 20Pin data controller jumper setting 4 pin power supplyIDE Integrated Device Electronic 40 pin data controllerHard disk can be detected in CHS LBA and DMA modeLogic area defining on the hard disk is called partition mode Partition canbe created by 3 ways12 How many ways you can create partition in hard disk First party utility At the time of OS installationPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Second party utility Command base utility using fdiskThird party utility Using third party utility like disk manager13 Describe two types of MonitorCRT Monitor It use cathode rays and phospurese to produce imageLCD Monitor It use liquid to create imagePrimary Memory A type of memory in which data and information arestored temporary eg ROM and RAMSecondary Memory A type of memory in which data and information arestored permanently Eg HD and FD14 Describe Difference between file systemsProperties FAT16 FAT32 NTFS[1] Supports partitionup to 2Gb 32Gb 2TB[2] No file foldersecurityFile amp folder

security[3] No datacompressionDatacompression[4] No EFS EFS[5] No disk quota Disk quota[6] No sharing levelsecuritySharing levelsecurityHow many logical drives is it possible to fit on to a physical diskMaximum of 24 logical drives The extended partition can only have 23logical drives16 Describe Operating SystemA type of software which is use to manage user and hardware is called asoperating systemOS establishes the communication between hardware and applicationsoftwareSystem file of DOS ndash iosys msdossys commandcomKernel file- Particular os file which directly communicates with thehardware of systemPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Kernel file of DOS- iosys msdossysWindows- kernal32dllShell file- Particular os file which act as interpreter between user andhardware of system It means it converts user level language into machinelevel languageShell file of Dos- commandcomWindows- xplorerexeWindows XP- Windows Experience Professional17 Which boot files required to boot systemNTLDR ndash loader fileNTDETECTCOM ndash recognizes hardwareBOOTINI ndash OS menuBOOTSECTDOS ndash alt boot sectorNTOSKRNLEXE - kernelHALDLL -SYSTEM32CONFIG - registrySYSTEM32DRIVERSSYS ndash drivers18 What is min hardware requirement for XP P1 133 MHz

64 MB RAM15GB free hard disk space19 What are the types of XPWindows XP Home editionProfessionalMedia center editionTablet PC64 bit version20 Describe Features of Windows XPWin 2000 and Win XP both are based on the NT kernelFast user switchingClient server architectureRemote desktop connection and restore option if crashEnhanced software restriction policiesEncrypting File System (EFS) with multi-user supportIP Security (IPSec)Internet Explorer Add-on ManagerWindows FirewallWindows Firewall Exception ListPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Windows Firewall Application and Port Restrictions21 What is min hardware requirement for Win 98PentiumMemory - 32 - 64 MBDisk Space - 400 MB22 What is min hardware requirement for VistaP3700MHz512 MB RAM23 What is min hardware requirement for Exchange ServerP3 700 MHz256MB RAM but recommended 512MB15GB of free hard disk space24 What is min hardware requirement for Window 2000 serverPentium 133 recommended 350 MHz64 MB recommended 128 MB RAMVGA recommended SVGA650 MB free disk space 2 GB recommended and 64 GB available25 What are the types of Win 2003 Server family-Standard serverAdvanced serverEnterprise edition

Data center editionMedia center editionWeb edition26 Installation of XPPress the power supply button------ press delf2Num key to enter intobios------ advanced setup press any key to boot from cd------ enter tocontinue------ f8 to likens agreement------ here if u want to create partitionthen press C and fill up partition size in mb------( repeat this process tocreate another partition)------ if u want to delete the partition then press d-Print to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

----- select c partition press enter to continue------ select format thepartition using FAT or NTFS file system------Now u r computer is from hard disk------ next---- fill up name andorganization------ fill up serial key q7q6wq3846rgdbm6r8833736g------next---- fill up computer name------ next---- adjust date and time setting------ next---- typical setting------ next---- no this computer is not on network------ next------ finish------ restart computer------ next------ skip no not at thistime------ next------ fill up the user name----------- finish27 Unattended installation of XPInsert Win XP cd into cd rom it auto run------ exit------ My computer------Rt click on cd rom colon------ open------ double click on support folder------double click on tools folder------ double click on depolycab5(copy all thefiles of this folder) then Rt click------ extract------ expand My computer------take an partition eg C------ make a new folder------ make deploy toolsfolder------ extract------ then goes to folder which we create here we see allthese files------- double click on setupmgrexe----- next------ create newnext------ unattended setup next------ Win XP professional next------- fullyautomated next------ create a new distribution share next------ on the cdnext------ next------ accept the license agreement next------ fill up the nameand organization next------ next------ then define date and time settingnext------ then fill up product key next------ fill up computer name------ fillup password if required------ next------ typical setupsetting next------ next----- next------ use the default region next------ language Indic next------ usethe default internet explorer setting next------ a folder name windows next------ next------ next------ Finish------ ok Here all files of the cd has beencoping in the windist named folderNow at the client side_____________________Start------ run------ browse------ double click on my network places icon------ double click on entire network------ double click on Microsoft windowsnetwork------- double click on domain name------ after this double click onthat computer on which answer file is there------ double click on windistfolder------ double click on I386------ select WINNT32 and open------ all

these appears in run of following type____Eg Uni-awvvitwotacwindistI386WINNT32exe unattended------okAfter this only type serial number28 Installation of VistaInstallation of Windows VistaPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Press any key to continue ------ we can see setup into GUI mode------Install now------ fill up product key------ next------ select Windows VistaBusiness------ check mark on I accept the license terms------ next------ clickon custom setup------ Here if we want to create portions then click oncreate partion and select new------ then define space near about 15GB------format------ next------ type user name and password------ next------ next------ ask me latter------ next------ select date and time setting------ next------work------ start29 Installation of Exchange ServerInsert Exchange cd (auto run)----- exchange deployment tool------ deploythe 1st exchange 2003 server------ new exchange 2003 installation------check mark on no8 and click on run the setup now------ next I agree nextnext create a new exchange organization next next I agree next nextok[then enter into ADS users and computers----- built-in------ double clickon pre windows 2000 group members select NT authority and remove yesok] finish30 Difference between Windows NT and 2000Windows NT Windows 2000a) Directory Service Active Directory Serviceb) FAT16 and NTFS 40 FAT16 FAT32 and NTFS 50c) Compression Compression Encryption and Disk Quotad) System Policy Group Policye) Local and Global Group Local Global and Universal Groupf) No IPsec IPsec builting) 40000 user limit 100000 user limith) NTLM authentication NTLM and Kerberos authenticationi) Basic disk Basic and Dynamic Disk31 Difference between Windows NT and 2003Windows NT Windows 2003a) Directory Service Active Directory Serviceb) FAT16 and NTFS 40 FAT16 FAT32 and NTFS 50c) Compression Compression Encryption and Disk Quotad) System Policy Group Policye) Local and Global Group Local Global and Universal Groupf) No IPsec IPsec builtinPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

g) 40000 user limit 100000 user limith) NTLM authentication NTLM and Kerberos authenticationi) Basic disk Basic and Dynamic Diskj) No Shadow Copy Shadow copyk) ERD ASR32 Difference between Windows 2000 Server and 2003 ServerWindows 2000 Windows 2003a) No Shadow copy Shadow Copy featureb) No RPC over HTTP RPC over HTTPc) 32 bit 32 bit and 64 bitd) no Domain rename features domain rename featuree) Terminal Service Remote desktop and assistancef) ERD ASRg) less command line tool more command line toolsh) No Stub DNS Stub DNSi) IIS 5 IIS 633 Difference between Windows 2000 Prof and Windows XP profWindows 2000 Prof Windows XP profa) ERD ASRb) Terminal Service Remote Desktop and assistancec) IE 5 IE 6d) No Firewall Basic firewalle) NO Alternate IP configuration Alternate IP configurationf) NO System restore System restoreg) NO Driver rollback feature Driver rollback feature34 Difference between Windows XP home and Windows XP profWindows XP home Windows XP professionala) no Remote desktop remote desktopb) NO Offline folders Offline foldersc) 1 processor 2 processord) workgroup member Work group and domain memberPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

e) NO Encryption Encryptionf) NO GPO GPOg) NO Roaming profile Roaming profileh) no ASR ASR35 Difference between Windows XP and Windows 98Windows XP Windows 98a) Remote desktop No Remote desktopb) GPO No GPOc) 2 processor 1 processord) NTLM amp Kerberos NTLM authentication

e) Encryption NO Encryptionf) Disk Quota NO Disk Quotag) FAT FAT32 and NTFS FAT and FAT32h) IE 5 IE 436 Difference between Windows 95 and Windows 98Windows 95 Windows 98a) NO USB support USB supportb) FAT 16 and FAT32 for R2 FAT16 and FAT32c) Single monitor Multiple monitord) NO Direct X Direct Xe) IE3 IE 4f) NO APM (Adv Power Management) APMFor Computer networking Tips and tricks visit ndash wwwcom-networkscomPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

that case if the DNS is having a best results thenDNS Server give the best result To the client computer in the networkotherwise DNS1) What is Active DirectoryA central component of the Windows platform Active Directory directoryservice provides the means to manage the identities and relationships thatmake up network environments For example we can create manage andadministrator users computers and printers in the network from activedirectory2) What is DNS Why it is used What is forward lookup and reverselookup in DNS What are A records and mx recordsDNS is domain naming service and is used for resolving names to IP addressand IP addresses to names The computer understands only numbers whilewe can easily remember names So to make it easier for us what we do is weassign names to computers and websites When we use these names (Likeyahoocom) the computer uses DNS to convert to IP address (number) and itexecutes our requestForward lookup Converting names to IP address is called forward lookupReverse lookup Resolving IP address to names is called reverse lookupA record Its called host record and it has the mapping of a name to IPaddress This is the record in DNS with the help of which DNS can find out theIP address of a nameMX Record its called mail exchanger record Its the record needed to locatePrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

the mail servers in the network This record is also found in DNS3) What id DHCP Why it is used What are scopes and super scopesDHCP Dynamic host configuration protocol Its used to allocate IP addressesto large number of PCs in a network environment This makes the IPmanagement very easyScope Scope contains IP address like subnet mask gateway IP DNS server IPand exclusion range which a client can use to communicate with the other PCsin the network

Superscope When we combine two or more scopes together its called superscope4) What are the types of LAN cables used What is a cross cableTypes of LAN cables that are in use are Cat 5 and Cat 6 Cat 5 can support100 Mbps of speed and CAT 6 can support 1Gbps of speedCross cable Itsused to connect same type of devices without using a switchhub so that theycan communicate5) What is the difference between a normal LAN cable and cross cableWhat could be the maximum length of the LAN cableThe way the paired wires are connected to the connector (RJ45) is different incross cable and normal LAN cable The theoritical length is 100 meters butafter 80 meters you may see drop in speed6) What would you use to connect two computers without usingswitchesCross cable7) What is IPCONFIG command Why it is usedIPCONFIG command is used to display the IP information assigned to acomputer From the output we can find out the IP address DNS IP addressgateway IP address assigned to that computer8) What is APIPA IP address Or what IP address is assigned to thePrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

computer when the DHCP server is not availableWhen DHCP server is not available the Windows client computer assigns anautomatic IP address to itself so that it can communicate with the networkcomputers This ip address is called APIPA ITs in the range of 169254XXAPIPA stands for Automatic private IP addressing9) What is a DOMAIN What is the difference between a domain and aworkgroupDomain is created when we install Active Directory ITs a security boundarywhich is used to manage computers inside the boundaryDomain can be used to centrally administer computers and we can governthem using commo policies called group policies We cant do the same withworkgroup10) Do you know how to configure outlook 2000 and outlook 2003 for a

userPlease visit the link below to find out how to configure outlook 2000 andoutlook 2003 httpwwwcom-networkscom201209how-to-configure-microsoft-outlook-2007html11) What is a PST file and what is the difference between a PST file andOST file What file is used by outlook expressPST file is used to store the mails locally when using outlook 2000 or 2003OST file is used when we use outlook in cached exchanged mode Outlookexpress useds odb file12) What is BSOD What do you do when you get blue screen in acomputer How do you troubleshoot itBSOD stands for blue screen of Death when there is a hardware or OS faultdue to which the windows OS can run it give a blue screen with a code Bestway to resolve it is to boot the computer is Last known good configurationIf this doesnt work than boot the computer in safe mode If it boots up thanthe problems with one of the devices or drivers13) What is RIS What is ImagingghostingRIS stands for remote installation services You save the installed image on aPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

windows server and then we use RIS to install the configured on in the newhardware We can use it to deploy both server and client OSImaging orghosting also does the same job of capturing an installed image and theninstall it on a new hardware when there is a need We go for RIS orimagingghosting because installing OS every time using a CD can be a verytime consuming task So to save that time we can go forRISGhostingimaging14) What is VPN and how to configure itVPN stands for Virtual private network VPN is used to connect to thecorporate network to access the resources like mail and files in the LAN VPNcan be configured using the steps mentioned in the for detail - wwwcomnetworkscom201305setupvpnserver2008r2html15) Your computer slowly drops out of network A reboot of thecomputer fixes the problem What to do to resolve this issueUpdate the network card driver16) Your system is infected with Virus How to recover the dataInstall another system Install the OS with the latets patches Antivirus withlatest updates Connect the infected HDD as secondary drive in the system

Once done scan and clean the secondary HDD Once done copy the files to thenew system17) How to join a system to the domain What type of user can add asystem to the domainPlease visit the article below and read Adding the Workstation to theDomain18) What is the difference between a switch and a hubSwitch sends the traffic to the port to which its meant for Hub sends thetraffic to all the ports For detail - httpwwwcomnetworkscom201110difference-between-hub-and-switchhtmlPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

19) What is a router Why we use itRouter is a switch which uses routing protocols to process and send thetraffic It also receives the traffic and sends it across but it uses the routingprotocols to do so For detail - wwwcom-networkscom201107routershtml20) What are manageable and non manageable switchesSwitches which can be administered are called manageable switches Forexample we can create VLAN for on such switch On no manageable switcheswe cant do so21) What is bootloaderAnswer Boot loader facilitates loading of operating system on the system Itenables the booting process and gives OS options to the user while startingthe system22) Which is better - Windows 7 or Windows XP Support your answerswith examplesAnswer Windows 7 boasts of better features and is recommended overWindows XP The looks and graphics of windows 7 are impressive andfeatures better secured system It is better equipped to defend virus andmalware attacks Speech recognitions backup and restore functionsapplication compatibility quick installation etc are some of the features thatgive advantage to Windows 7 than windows XP For detail -23) How to recover files if the system detects virusAnswer Firstly install another operating system with latest patches andupgraded antivirus protection Now connect the main infected hard disk tothe system Run the antivirus and scan the secondary HDD Once the hard diskis cleaned copy the files to another system

24) Differentiate between firewall and proxy serverAnswer Firewall is used to protect the internal IT infrastructure fromhackers Proxy servers allow sharing internet connections and protecting IPaddresses Firewall is a networking based technology and proxy server is anapplication based technologyPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

25) What measures are taken to improve the security of the desktopsystemAnswer First step is to install and upgrade the anti-virus for the systemSecondly ask all users to not give out or write down passwords includespecial characters and it must be at least 8 characters long Thirdly fordesktop security ensure the screen is locked and password secured duringthe day and logged off during the nightSituational QuestionsThese questions are based on a situation that requires actions from your sideSince your profile is of a desktop support you are required to constantlyanswer queries There are several situations that require your assistance Wehave listed a few as examples1 What steps will you follow if you have to install same operating systemon over 70 computers at the same time2 Describe the process for adding a new user to a network of 15computers3 How would you retrieve passwords if one of the users have forgottentheir password and can no longer access their official account4 How would you resolve a problem if the complainant says thatwhenever she tries to use internet explorer the page does not load andinstead gives a prompt virus detected5 Give example of an instance where you have explained a complextechnical term or procedure to a layman Which examples you gave tosolve their queries1 What are the Ports on Motherboard Parallel port - It has 26 pin input and 25 pins output use to connectprinter It is also called LPT1 Line Printer TerminalUSB port Universal serial bus use to connect USB devices2 What are the Slots on Motherboard ISA slots Industrial Standard Architecture slot Available in 8 bits and 16bits use to connect sound card display card and LAN cardPCI Slots Peripheral Component Interface slot Available in 32 64 and

128 bit use to connect expansion cards like LAN cardPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

AGP Accelerator Graphic Port use to connect graphic cardAMR Slots Audio Modem Riser use to connect internal AMR modemCNR Slots Communication Network Riser This slot is advanced of AMRslot use to connect internal AMR modem as well as other communicationnetwork adapter3 What are the Connectors amp Pins on Motherboard12 Pins power supply connector used in AT type of cabinet20 Pins power supply connector used in ATX type of cabinetPins for Hard diskNow days we are using 24 pins power supply connectorHDD Controller There are two HDD controller on a single motherboardcalled as IDE1 and IDE 2IDE (Integrated Device Electronic) each have 40 pins4 Describe Three types of RAM SocketSIMM Single Inline Memory Module use to connect two types of RAM 30and 72 Pin SIMM RAMDIMM Dual Inline Memory Module use to connect 184 pin DIMM RAMRIMM - Rambus Inline Memory Module use to connect 184 Pin RD RAM5 Describe BIOSBasic Input Output System This is a chip required to control to manageand to detect all hardware of system Function of BIOS is to store user levelchanges in hardware setting and to always provide effective setting ofhardware6 Describe CMOS BatteryComplementary Metal Oxide Semiconductor It is a +3 V battery and use togive a backup to the BIOS chip as well as date and time setting7 Describe ROMPROM Programmable ROM This is basically a blank ROM Chip that can bewritten but only onceEPROM Erasable PROM This is just like a PROM except that you can erasethe ROM by shining ultra violet rays on sensor on the top of the ROM chipfor a certain amount of timePrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

EEPROM Electrical Erasable PROM8 What are the types RAM RAM is the basic unit of the data storage It is a volatile means all the data islost when the power is turn offDynamic RAM It is a type of RAM that only holds the data if it iscontinuously accessed by the special type of logic called refresh circuitFPM RAM Fast Page ModeSDRAM Synchronous Dynamic RAM It is still DRAM but it is synchronize

to the system clockEDO RAM Extended Data OutputECC Error Correction CodeSG Synchronous GraphicVRAM VideoRDRAM RambusDDR Double Data RateSRAM Static RAM Static RAM is a type of RAM which holds the datawithout external refresh circuit for as long as power is supplied SRAM isfaster than DRAM9 Describe BUS SpeedThe rate of communication speed between two contact points on a singlePCB (Planted Circuit Board) OR The rate of communication speed betweenmicroprocessor and RAM10 Access TimeSpeedThe rate of access the data by the RAM (Nano seconds 10 raise to -9)11 What are the types of Hard Disk WDC Winchester Disk controller Develop by IBM 34 Pin controller 20Pin data controller jumper setting 4 pin power supplyIDE Integrated Device Electronic 40 pin data controllerHard disk can be detected in CHS LBA and DMA modeLogic area defining on the hard disk is called partition mode Partition canbe created by 3 ways12 How many ways you can create partition in hard disk First party utility At the time of OS installationPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Second party utility Command base utility using fdiskThird party utility Using third party utility like disk manager13 Describe two types of MonitorCRT Monitor It use cathode rays and phospurese to produce imageLCD Monitor It use liquid to create imagePrimary Memory A type of memory in which data and information arestored temporary eg ROM and RAMSecondary Memory A type of memory in which data and information arestored permanently Eg HD and FD14 Describe Difference between file systemsProperties FAT16 FAT32 NTFS[1] Supports partitionup to 2Gb 32Gb 2TB[2] No file foldersecurityFile amp folder

security[3] No datacompressionDatacompression[4] No EFS EFS[5] No disk quota Disk quota[6] No sharing levelsecuritySharing levelsecurityHow many logical drives is it possible to fit on to a physical diskMaximum of 24 logical drives The extended partition can only have 23logical drives16 Describe Operating SystemA type of software which is use to manage user and hardware is called asoperating systemOS establishes the communication between hardware and applicationsoftwareSystem file of DOS ndash iosys msdossys commandcomKernel file- Particular os file which directly communicates with thehardware of systemPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Kernel file of DOS- iosys msdossysWindows- kernal32dllShell file- Particular os file which act as interpreter between user andhardware of system It means it converts user level language into machinelevel languageShell file of Dos- commandcomWindows- xplorerexeWindows XP- Windows Experience Professional17 Which boot files required to boot systemNTLDR ndash loader fileNTDETECTCOM ndash recognizes hardwareBOOTINI ndash OS menuBOOTSECTDOS ndash alt boot sectorNTOSKRNLEXE - kernelHALDLL -SYSTEM32CONFIG - registrySYSTEM32DRIVERSSYS ndash drivers18 What is min hardware requirement for XP P1 133 MHz

64 MB RAM15GB free hard disk space19 What are the types of XPWindows XP Home editionProfessionalMedia center editionTablet PC64 bit version20 Describe Features of Windows XPWin 2000 and Win XP both are based on the NT kernelFast user switchingClient server architectureRemote desktop connection and restore option if crashEnhanced software restriction policiesEncrypting File System (EFS) with multi-user supportIP Security (IPSec)Internet Explorer Add-on ManagerWindows FirewallWindows Firewall Exception ListPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Windows Firewall Application and Port Restrictions21 What is min hardware requirement for Win 98PentiumMemory - 32 - 64 MBDisk Space - 400 MB22 What is min hardware requirement for VistaP3700MHz512 MB RAM23 What is min hardware requirement for Exchange ServerP3 700 MHz256MB RAM but recommended 512MB15GB of free hard disk space24 What is min hardware requirement for Window 2000 serverPentium 133 recommended 350 MHz64 MB recommended 128 MB RAMVGA recommended SVGA650 MB free disk space 2 GB recommended and 64 GB available25 What are the types of Win 2003 Server family-Standard serverAdvanced serverEnterprise edition

Data center editionMedia center editionWeb edition26 Installation of XPPress the power supply button------ press delf2Num key to enter intobios------ advanced setup press any key to boot from cd------ enter tocontinue------ f8 to likens agreement------ here if u want to create partitionthen press C and fill up partition size in mb------( repeat this process tocreate another partition)------ if u want to delete the partition then press d-Print to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

----- select c partition press enter to continue------ select format thepartition using FAT or NTFS file system------Now u r computer is from hard disk------ next---- fill up name andorganization------ fill up serial key q7q6wq3846rgdbm6r8833736g------next---- fill up computer name------ next---- adjust date and time setting------ next---- typical setting------ next---- no this computer is not on network------ next------ finish------ restart computer------ next------ skip no not at thistime------ next------ fill up the user name----------- finish27 Unattended installation of XPInsert Win XP cd into cd rom it auto run------ exit------ My computer------Rt click on cd rom colon------ open------ double click on support folder------double click on tools folder------ double click on depolycab5(copy all thefiles of this folder) then Rt click------ extract------ expand My computer------take an partition eg C------ make a new folder------ make deploy toolsfolder------ extract------ then goes to folder which we create here we see allthese files------- double click on setupmgrexe----- next------ create newnext------ unattended setup next------ Win XP professional next------- fullyautomated next------ create a new distribution share next------ on the cdnext------ next------ accept the license agreement next------ fill up the nameand organization next------ next------ then define date and time settingnext------ then fill up product key next------ fill up computer name------ fillup password if required------ next------ typical setupsetting next------ next----- next------ use the default region next------ language Indic next------ usethe default internet explorer setting next------ a folder name windows next------ next------ next------ Finish------ ok Here all files of the cd has beencoping in the windist named folderNow at the client side_____________________Start------ run------ browse------ double click on my network places icon------ double click on entire network------ double click on Microsoft windowsnetwork------- double click on domain name------ after this double click onthat computer on which answer file is there------ double click on windistfolder------ double click on I386------ select WINNT32 and open------ all

these appears in run of following type____Eg Uni-awvvitwotacwindistI386WINNT32exe unattended------okAfter this only type serial number28 Installation of VistaInstallation of Windows VistaPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Press any key to continue ------ we can see setup into GUI mode------Install now------ fill up product key------ next------ select Windows VistaBusiness------ check mark on I accept the license terms------ next------ clickon custom setup------ Here if we want to create portions then click oncreate partion and select new------ then define space near about 15GB------format------ next------ type user name and password------ next------ next------ ask me latter------ next------ select date and time setting------ next------work------ start29 Installation of Exchange ServerInsert Exchange cd (auto run)----- exchange deployment tool------ deploythe 1st exchange 2003 server------ new exchange 2003 installation------check mark on no8 and click on run the setup now------ next I agree nextnext create a new exchange organization next next I agree next nextok[then enter into ADS users and computers----- built-in------ double clickon pre windows 2000 group members select NT authority and remove yesok] finish30 Difference between Windows NT and 2000Windows NT Windows 2000a) Directory Service Active Directory Serviceb) FAT16 and NTFS 40 FAT16 FAT32 and NTFS 50c) Compression Compression Encryption and Disk Quotad) System Policy Group Policye) Local and Global Group Local Global and Universal Groupf) No IPsec IPsec builting) 40000 user limit 100000 user limith) NTLM authentication NTLM and Kerberos authenticationi) Basic disk Basic and Dynamic Disk31 Difference between Windows NT and 2003Windows NT Windows 2003a) Directory Service Active Directory Serviceb) FAT16 and NTFS 40 FAT16 FAT32 and NTFS 50c) Compression Compression Encryption and Disk Quotad) System Policy Group Policye) Local and Global Group Local Global and Universal Groupf) No IPsec IPsec builtinPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

g) 40000 user limit 100000 user limith) NTLM authentication NTLM and Kerberos authenticationi) Basic disk Basic and Dynamic Diskj) No Shadow Copy Shadow copyk) ERD ASR32 Difference between Windows 2000 Server and 2003 ServerWindows 2000 Windows 2003a) No Shadow copy Shadow Copy featureb) No RPC over HTTP RPC over HTTPc) 32 bit 32 bit and 64 bitd) no Domain rename features domain rename featuree) Terminal Service Remote desktop and assistancef) ERD ASRg) less command line tool more command line toolsh) No Stub DNS Stub DNSi) IIS 5 IIS 633 Difference between Windows 2000 Prof and Windows XP profWindows 2000 Prof Windows XP profa) ERD ASRb) Terminal Service Remote Desktop and assistancec) IE 5 IE 6d) No Firewall Basic firewalle) NO Alternate IP configuration Alternate IP configurationf) NO System restore System restoreg) NO Driver rollback feature Driver rollback feature34 Difference between Windows XP home and Windows XP profWindows XP home Windows XP professionala) no Remote desktop remote desktopb) NO Offline folders Offline foldersc) 1 processor 2 processord) workgroup member Work group and domain memberPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

e) NO Encryption Encryptionf) NO GPO GPOg) NO Roaming profile Roaming profileh) no ASR ASR35 Difference between Windows XP and Windows 98Windows XP Windows 98a) Remote desktop No Remote desktopb) GPO No GPOc) 2 processor 1 processord) NTLM amp Kerberos NTLM authentication

e) Encryption NO Encryptionf) Disk Quota NO Disk Quotag) FAT FAT32 and NTFS FAT and FAT32h) IE 5 IE 436 Difference between Windows 95 and Windows 98Windows 95 Windows 98a) NO USB support USB supportb) FAT 16 and FAT32 for R2 FAT16 and FAT32c) Single monitor Multiple monitord) NO Direct X Direct Xe) IE3 IE 4f) NO APM (Adv Power Management) APMFor Computer networking Tips and tricks visit ndash wwwcom-networkscomPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Superscope When we combine two or more scopes together its called superscope4) What are the types of LAN cables used What is a cross cableTypes of LAN cables that are in use are Cat 5 and Cat 6 Cat 5 can support100 Mbps of speed and CAT 6 can support 1Gbps of speedCross cable Itsused to connect same type of devices without using a switchhub so that theycan communicate5) What is the difference between a normal LAN cable and cross cableWhat could be the maximum length of the LAN cableThe way the paired wires are connected to the connector (RJ45) is different incross cable and normal LAN cable The theoritical length is 100 meters butafter 80 meters you may see drop in speed6) What would you use to connect two computers without usingswitchesCross cable7) What is IPCONFIG command Why it is usedIPCONFIG command is used to display the IP information assigned to acomputer From the output we can find out the IP address DNS IP addressgateway IP address assigned to that computer8) What is APIPA IP address Or what IP address is assigned to thePrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

computer when the DHCP server is not availableWhen DHCP server is not available the Windows client computer assigns anautomatic IP address to itself so that it can communicate with the networkcomputers This ip address is called APIPA ITs in the range of 169254XXAPIPA stands for Automatic private IP addressing9) What is a DOMAIN What is the difference between a domain and aworkgroupDomain is created when we install Active Directory ITs a security boundarywhich is used to manage computers inside the boundaryDomain can be used to centrally administer computers and we can governthem using commo policies called group policies We cant do the same withworkgroup10) Do you know how to configure outlook 2000 and outlook 2003 for a

userPlease visit the link below to find out how to configure outlook 2000 andoutlook 2003 httpwwwcom-networkscom201209how-to-configure-microsoft-outlook-2007html11) What is a PST file and what is the difference between a PST file andOST file What file is used by outlook expressPST file is used to store the mails locally when using outlook 2000 or 2003OST file is used when we use outlook in cached exchanged mode Outlookexpress useds odb file12) What is BSOD What do you do when you get blue screen in acomputer How do you troubleshoot itBSOD stands for blue screen of Death when there is a hardware or OS faultdue to which the windows OS can run it give a blue screen with a code Bestway to resolve it is to boot the computer is Last known good configurationIf this doesnt work than boot the computer in safe mode If it boots up thanthe problems with one of the devices or drivers13) What is RIS What is ImagingghostingRIS stands for remote installation services You save the installed image on aPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

windows server and then we use RIS to install the configured on in the newhardware We can use it to deploy both server and client OSImaging orghosting also does the same job of capturing an installed image and theninstall it on a new hardware when there is a need We go for RIS orimagingghosting because installing OS every time using a CD can be a verytime consuming task So to save that time we can go forRISGhostingimaging14) What is VPN and how to configure itVPN stands for Virtual private network VPN is used to connect to thecorporate network to access the resources like mail and files in the LAN VPNcan be configured using the steps mentioned in the for detail - wwwcomnetworkscom201305setupvpnserver2008r2html15) Your computer slowly drops out of network A reboot of thecomputer fixes the problem What to do to resolve this issueUpdate the network card driver16) Your system is infected with Virus How to recover the dataInstall another system Install the OS with the latets patches Antivirus withlatest updates Connect the infected HDD as secondary drive in the system

Once done scan and clean the secondary HDD Once done copy the files to thenew system17) How to join a system to the domain What type of user can add asystem to the domainPlease visit the article below and read Adding the Workstation to theDomain18) What is the difference between a switch and a hubSwitch sends the traffic to the port to which its meant for Hub sends thetraffic to all the ports For detail - httpwwwcomnetworkscom201110difference-between-hub-and-switchhtmlPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

19) What is a router Why we use itRouter is a switch which uses routing protocols to process and send thetraffic It also receives the traffic and sends it across but it uses the routingprotocols to do so For detail - wwwcom-networkscom201107routershtml20) What are manageable and non manageable switchesSwitches which can be administered are called manageable switches Forexample we can create VLAN for on such switch On no manageable switcheswe cant do so21) What is bootloaderAnswer Boot loader facilitates loading of operating system on the system Itenables the booting process and gives OS options to the user while startingthe system22) Which is better - Windows 7 or Windows XP Support your answerswith examplesAnswer Windows 7 boasts of better features and is recommended overWindows XP The looks and graphics of windows 7 are impressive andfeatures better secured system It is better equipped to defend virus andmalware attacks Speech recognitions backup and restore functionsapplication compatibility quick installation etc are some of the features thatgive advantage to Windows 7 than windows XP For detail -23) How to recover files if the system detects virusAnswer Firstly install another operating system with latest patches andupgraded antivirus protection Now connect the main infected hard disk tothe system Run the antivirus and scan the secondary HDD Once the hard diskis cleaned copy the files to another system

24) Differentiate between firewall and proxy serverAnswer Firewall is used to protect the internal IT infrastructure fromhackers Proxy servers allow sharing internet connections and protecting IPaddresses Firewall is a networking based technology and proxy server is anapplication based technologyPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

25) What measures are taken to improve the security of the desktopsystemAnswer First step is to install and upgrade the anti-virus for the systemSecondly ask all users to not give out or write down passwords includespecial characters and it must be at least 8 characters long Thirdly fordesktop security ensure the screen is locked and password secured duringthe day and logged off during the nightSituational QuestionsThese questions are based on a situation that requires actions from your sideSince your profile is of a desktop support you are required to constantlyanswer queries There are several situations that require your assistance Wehave listed a few as examples1 What steps will you follow if you have to install same operating systemon over 70 computers at the same time2 Describe the process for adding a new user to a network of 15computers3 How would you retrieve passwords if one of the users have forgottentheir password and can no longer access their official account4 How would you resolve a problem if the complainant says thatwhenever she tries to use internet explorer the page does not load andinstead gives a prompt virus detected5 Give example of an instance where you have explained a complextechnical term or procedure to a layman Which examples you gave tosolve their queries1 What are the Ports on Motherboard Parallel port - It has 26 pin input and 25 pins output use to connectprinter It is also called LPT1 Line Printer TerminalUSB port Universal serial bus use to connect USB devices2 What are the Slots on Motherboard ISA slots Industrial Standard Architecture slot Available in 8 bits and 16bits use to connect sound card display card and LAN cardPCI Slots Peripheral Component Interface slot Available in 32 64 and

128 bit use to connect expansion cards like LAN cardPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

AGP Accelerator Graphic Port use to connect graphic cardAMR Slots Audio Modem Riser use to connect internal AMR modemCNR Slots Communication Network Riser This slot is advanced of AMRslot use to connect internal AMR modem as well as other communicationnetwork adapter3 What are the Connectors amp Pins on Motherboard12 Pins power supply connector used in AT type of cabinet20 Pins power supply connector used in ATX type of cabinetPins for Hard diskNow days we are using 24 pins power supply connectorHDD Controller There are two HDD controller on a single motherboardcalled as IDE1 and IDE 2IDE (Integrated Device Electronic) each have 40 pins4 Describe Three types of RAM SocketSIMM Single Inline Memory Module use to connect two types of RAM 30and 72 Pin SIMM RAMDIMM Dual Inline Memory Module use to connect 184 pin DIMM RAMRIMM - Rambus Inline Memory Module use to connect 184 Pin RD RAM5 Describe BIOSBasic Input Output System This is a chip required to control to manageand to detect all hardware of system Function of BIOS is to store user levelchanges in hardware setting and to always provide effective setting ofhardware6 Describe CMOS BatteryComplementary Metal Oxide Semiconductor It is a +3 V battery and use togive a backup to the BIOS chip as well as date and time setting7 Describe ROMPROM Programmable ROM This is basically a blank ROM Chip that can bewritten but only onceEPROM Erasable PROM This is just like a PROM except that you can erasethe ROM by shining ultra violet rays on sensor on the top of the ROM chipfor a certain amount of timePrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

EEPROM Electrical Erasable PROM8 What are the types RAM RAM is the basic unit of the data storage It is a volatile means all the data islost when the power is turn offDynamic RAM It is a type of RAM that only holds the data if it iscontinuously accessed by the special type of logic called refresh circuitFPM RAM Fast Page ModeSDRAM Synchronous Dynamic RAM It is still DRAM but it is synchronize

to the system clockEDO RAM Extended Data OutputECC Error Correction CodeSG Synchronous GraphicVRAM VideoRDRAM RambusDDR Double Data RateSRAM Static RAM Static RAM is a type of RAM which holds the datawithout external refresh circuit for as long as power is supplied SRAM isfaster than DRAM9 Describe BUS SpeedThe rate of communication speed between two contact points on a singlePCB (Planted Circuit Board) OR The rate of communication speed betweenmicroprocessor and RAM10 Access TimeSpeedThe rate of access the data by the RAM (Nano seconds 10 raise to -9)11 What are the types of Hard Disk WDC Winchester Disk controller Develop by IBM 34 Pin controller 20Pin data controller jumper setting 4 pin power supplyIDE Integrated Device Electronic 40 pin data controllerHard disk can be detected in CHS LBA and DMA modeLogic area defining on the hard disk is called partition mode Partition canbe created by 3 ways12 How many ways you can create partition in hard disk First party utility At the time of OS installationPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Second party utility Command base utility using fdiskThird party utility Using third party utility like disk manager13 Describe two types of MonitorCRT Monitor It use cathode rays and phospurese to produce imageLCD Monitor It use liquid to create imagePrimary Memory A type of memory in which data and information arestored temporary eg ROM and RAMSecondary Memory A type of memory in which data and information arestored permanently Eg HD and FD14 Describe Difference between file systemsProperties FAT16 FAT32 NTFS[1] Supports partitionup to 2Gb 32Gb 2TB[2] No file foldersecurityFile amp folder

security[3] No datacompressionDatacompression[4] No EFS EFS[5] No disk quota Disk quota[6] No sharing levelsecuritySharing levelsecurityHow many logical drives is it possible to fit on to a physical diskMaximum of 24 logical drives The extended partition can only have 23logical drives16 Describe Operating SystemA type of software which is use to manage user and hardware is called asoperating systemOS establishes the communication between hardware and applicationsoftwareSystem file of DOS ndash iosys msdossys commandcomKernel file- Particular os file which directly communicates with thehardware of systemPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Kernel file of DOS- iosys msdossysWindows- kernal32dllShell file- Particular os file which act as interpreter between user andhardware of system It means it converts user level language into machinelevel languageShell file of Dos- commandcomWindows- xplorerexeWindows XP- Windows Experience Professional17 Which boot files required to boot systemNTLDR ndash loader fileNTDETECTCOM ndash recognizes hardwareBOOTINI ndash OS menuBOOTSECTDOS ndash alt boot sectorNTOSKRNLEXE - kernelHALDLL -SYSTEM32CONFIG - registrySYSTEM32DRIVERSSYS ndash drivers18 What is min hardware requirement for XP P1 133 MHz

64 MB RAM15GB free hard disk space19 What are the types of XPWindows XP Home editionProfessionalMedia center editionTablet PC64 bit version20 Describe Features of Windows XPWin 2000 and Win XP both are based on the NT kernelFast user switchingClient server architectureRemote desktop connection and restore option if crashEnhanced software restriction policiesEncrypting File System (EFS) with multi-user supportIP Security (IPSec)Internet Explorer Add-on ManagerWindows FirewallWindows Firewall Exception ListPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Windows Firewall Application and Port Restrictions21 What is min hardware requirement for Win 98PentiumMemory - 32 - 64 MBDisk Space - 400 MB22 What is min hardware requirement for VistaP3700MHz512 MB RAM23 What is min hardware requirement for Exchange ServerP3 700 MHz256MB RAM but recommended 512MB15GB of free hard disk space24 What is min hardware requirement for Window 2000 serverPentium 133 recommended 350 MHz64 MB recommended 128 MB RAMVGA recommended SVGA650 MB free disk space 2 GB recommended and 64 GB available25 What are the types of Win 2003 Server family-Standard serverAdvanced serverEnterprise edition

Data center editionMedia center editionWeb edition26 Installation of XPPress the power supply button------ press delf2Num key to enter intobios------ advanced setup press any key to boot from cd------ enter tocontinue------ f8 to likens agreement------ here if u want to create partitionthen press C and fill up partition size in mb------( repeat this process tocreate another partition)------ if u want to delete the partition then press d-Print to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

----- select c partition press enter to continue------ select format thepartition using FAT or NTFS file system------Now u r computer is from hard disk------ next---- fill up name andorganization------ fill up serial key q7q6wq3846rgdbm6r8833736g------next---- fill up computer name------ next---- adjust date and time setting------ next---- typical setting------ next---- no this computer is not on network------ next------ finish------ restart computer------ next------ skip no not at thistime------ next------ fill up the user name----------- finish27 Unattended installation of XPInsert Win XP cd into cd rom it auto run------ exit------ My computer------Rt click on cd rom colon------ open------ double click on support folder------double click on tools folder------ double click on depolycab5(copy all thefiles of this folder) then Rt click------ extract------ expand My computer------take an partition eg C------ make a new folder------ make deploy toolsfolder------ extract------ then goes to folder which we create here we see allthese files------- double click on setupmgrexe----- next------ create newnext------ unattended setup next------ Win XP professional next------- fullyautomated next------ create a new distribution share next------ on the cdnext------ next------ accept the license agreement next------ fill up the nameand organization next------ next------ then define date and time settingnext------ then fill up product key next------ fill up computer name------ fillup password if required------ next------ typical setupsetting next------ next----- next------ use the default region next------ language Indic next------ usethe default internet explorer setting next------ a folder name windows next------ next------ next------ Finish------ ok Here all files of the cd has beencoping in the windist named folderNow at the client side_____________________Start------ run------ browse------ double click on my network places icon------ double click on entire network------ double click on Microsoft windowsnetwork------- double click on domain name------ after this double click onthat computer on which answer file is there------ double click on windistfolder------ double click on I386------ select WINNT32 and open------ all

these appears in run of following type____Eg Uni-awvvitwotacwindistI386WINNT32exe unattended------okAfter this only type serial number28 Installation of VistaInstallation of Windows VistaPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Press any key to continue ------ we can see setup into GUI mode------Install now------ fill up product key------ next------ select Windows VistaBusiness------ check mark on I accept the license terms------ next------ clickon custom setup------ Here if we want to create portions then click oncreate partion and select new------ then define space near about 15GB------format------ next------ type user name and password------ next------ next------ ask me latter------ next------ select date and time setting------ next------work------ start29 Installation of Exchange ServerInsert Exchange cd (auto run)----- exchange deployment tool------ deploythe 1st exchange 2003 server------ new exchange 2003 installation------check mark on no8 and click on run the setup now------ next I agree nextnext create a new exchange organization next next I agree next nextok[then enter into ADS users and computers----- built-in------ double clickon pre windows 2000 group members select NT authority and remove yesok] finish30 Difference between Windows NT and 2000Windows NT Windows 2000a) Directory Service Active Directory Serviceb) FAT16 and NTFS 40 FAT16 FAT32 and NTFS 50c) Compression Compression Encryption and Disk Quotad) System Policy Group Policye) Local and Global Group Local Global and Universal Groupf) No IPsec IPsec builting) 40000 user limit 100000 user limith) NTLM authentication NTLM and Kerberos authenticationi) Basic disk Basic and Dynamic Disk31 Difference between Windows NT and 2003Windows NT Windows 2003a) Directory Service Active Directory Serviceb) FAT16 and NTFS 40 FAT16 FAT32 and NTFS 50c) Compression Compression Encryption and Disk Quotad) System Policy Group Policye) Local and Global Group Local Global and Universal Groupf) No IPsec IPsec builtinPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

g) 40000 user limit 100000 user limith) NTLM authentication NTLM and Kerberos authenticationi) Basic disk Basic and Dynamic Diskj) No Shadow Copy Shadow copyk) ERD ASR32 Difference between Windows 2000 Server and 2003 ServerWindows 2000 Windows 2003a) No Shadow copy Shadow Copy featureb) No RPC over HTTP RPC over HTTPc) 32 bit 32 bit and 64 bitd) no Domain rename features domain rename featuree) Terminal Service Remote desktop and assistancef) ERD ASRg) less command line tool more command line toolsh) No Stub DNS Stub DNSi) IIS 5 IIS 633 Difference between Windows 2000 Prof and Windows XP profWindows 2000 Prof Windows XP profa) ERD ASRb) Terminal Service Remote Desktop and assistancec) IE 5 IE 6d) No Firewall Basic firewalle) NO Alternate IP configuration Alternate IP configurationf) NO System restore System restoreg) NO Driver rollback feature Driver rollback feature34 Difference between Windows XP home and Windows XP profWindows XP home Windows XP professionala) no Remote desktop remote desktopb) NO Offline folders Offline foldersc) 1 processor 2 processord) workgroup member Work group and domain memberPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

e) NO Encryption Encryptionf) NO GPO GPOg) NO Roaming profile Roaming profileh) no ASR ASR35 Difference between Windows XP and Windows 98Windows XP Windows 98a) Remote desktop No Remote desktopb) GPO No GPOc) 2 processor 1 processord) NTLM amp Kerberos NTLM authentication

e) Encryption NO Encryptionf) Disk Quota NO Disk Quotag) FAT FAT32 and NTFS FAT and FAT32h) IE 5 IE 436 Difference between Windows 95 and Windows 98Windows 95 Windows 98a) NO USB support USB supportb) FAT 16 and FAT32 for R2 FAT16 and FAT32c) Single monitor Multiple monitord) NO Direct X Direct Xe) IE3 IE 4f) NO APM (Adv Power Management) APMFor Computer networking Tips and tricks visit ndash wwwcom-networkscomPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

userPlease visit the link below to find out how to configure outlook 2000 andoutlook 2003 httpwwwcom-networkscom201209how-to-configure-microsoft-outlook-2007html11) What is a PST file and what is the difference between a PST file andOST file What file is used by outlook expressPST file is used to store the mails locally when using outlook 2000 or 2003OST file is used when we use outlook in cached exchanged mode Outlookexpress useds odb file12) What is BSOD What do you do when you get blue screen in acomputer How do you troubleshoot itBSOD stands for blue screen of Death when there is a hardware or OS faultdue to which the windows OS can run it give a blue screen with a code Bestway to resolve it is to boot the computer is Last known good configurationIf this doesnt work than boot the computer in safe mode If it boots up thanthe problems with one of the devices or drivers13) What is RIS What is ImagingghostingRIS stands for remote installation services You save the installed image on aPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

windows server and then we use RIS to install the configured on in the newhardware We can use it to deploy both server and client OSImaging orghosting also does the same job of capturing an installed image and theninstall it on a new hardware when there is a need We go for RIS orimagingghosting because installing OS every time using a CD can be a verytime consuming task So to save that time we can go forRISGhostingimaging14) What is VPN and how to configure itVPN stands for Virtual private network VPN is used to connect to thecorporate network to access the resources like mail and files in the LAN VPNcan be configured using the steps mentioned in the for detail - wwwcomnetworkscom201305setupvpnserver2008r2html15) Your computer slowly drops out of network A reboot of thecomputer fixes the problem What to do to resolve this issueUpdate the network card driver16) Your system is infected with Virus How to recover the dataInstall another system Install the OS with the latets patches Antivirus withlatest updates Connect the infected HDD as secondary drive in the system

Once done scan and clean the secondary HDD Once done copy the files to thenew system17) How to join a system to the domain What type of user can add asystem to the domainPlease visit the article below and read Adding the Workstation to theDomain18) What is the difference between a switch and a hubSwitch sends the traffic to the port to which its meant for Hub sends thetraffic to all the ports For detail - httpwwwcomnetworkscom201110difference-between-hub-and-switchhtmlPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

19) What is a router Why we use itRouter is a switch which uses routing protocols to process and send thetraffic It also receives the traffic and sends it across but it uses the routingprotocols to do so For detail - wwwcom-networkscom201107routershtml20) What are manageable and non manageable switchesSwitches which can be administered are called manageable switches Forexample we can create VLAN for on such switch On no manageable switcheswe cant do so21) What is bootloaderAnswer Boot loader facilitates loading of operating system on the system Itenables the booting process and gives OS options to the user while startingthe system22) Which is better - Windows 7 or Windows XP Support your answerswith examplesAnswer Windows 7 boasts of better features and is recommended overWindows XP The looks and graphics of windows 7 are impressive andfeatures better secured system It is better equipped to defend virus andmalware attacks Speech recognitions backup and restore functionsapplication compatibility quick installation etc are some of the features thatgive advantage to Windows 7 than windows XP For detail -23) How to recover files if the system detects virusAnswer Firstly install another operating system with latest patches andupgraded antivirus protection Now connect the main infected hard disk tothe system Run the antivirus and scan the secondary HDD Once the hard diskis cleaned copy the files to another system

24) Differentiate between firewall and proxy serverAnswer Firewall is used to protect the internal IT infrastructure fromhackers Proxy servers allow sharing internet connections and protecting IPaddresses Firewall is a networking based technology and proxy server is anapplication based technologyPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

25) What measures are taken to improve the security of the desktopsystemAnswer First step is to install and upgrade the anti-virus for the systemSecondly ask all users to not give out or write down passwords includespecial characters and it must be at least 8 characters long Thirdly fordesktop security ensure the screen is locked and password secured duringthe day and logged off during the nightSituational QuestionsThese questions are based on a situation that requires actions from your sideSince your profile is of a desktop support you are required to constantlyanswer queries There are several situations that require your assistance Wehave listed a few as examples1 What steps will you follow if you have to install same operating systemon over 70 computers at the same time2 Describe the process for adding a new user to a network of 15computers3 How would you retrieve passwords if one of the users have forgottentheir password and can no longer access their official account4 How would you resolve a problem if the complainant says thatwhenever she tries to use internet explorer the page does not load andinstead gives a prompt virus detected5 Give example of an instance where you have explained a complextechnical term or procedure to a layman Which examples you gave tosolve their queries1 What are the Ports on Motherboard Parallel port - It has 26 pin input and 25 pins output use to connectprinter It is also called LPT1 Line Printer TerminalUSB port Universal serial bus use to connect USB devices2 What are the Slots on Motherboard ISA slots Industrial Standard Architecture slot Available in 8 bits and 16bits use to connect sound card display card and LAN cardPCI Slots Peripheral Component Interface slot Available in 32 64 and

128 bit use to connect expansion cards like LAN cardPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

AGP Accelerator Graphic Port use to connect graphic cardAMR Slots Audio Modem Riser use to connect internal AMR modemCNR Slots Communication Network Riser This slot is advanced of AMRslot use to connect internal AMR modem as well as other communicationnetwork adapter3 What are the Connectors amp Pins on Motherboard12 Pins power supply connector used in AT type of cabinet20 Pins power supply connector used in ATX type of cabinetPins for Hard diskNow days we are using 24 pins power supply connectorHDD Controller There are two HDD controller on a single motherboardcalled as IDE1 and IDE 2IDE (Integrated Device Electronic) each have 40 pins4 Describe Three types of RAM SocketSIMM Single Inline Memory Module use to connect two types of RAM 30and 72 Pin SIMM RAMDIMM Dual Inline Memory Module use to connect 184 pin DIMM RAMRIMM - Rambus Inline Memory Module use to connect 184 Pin RD RAM5 Describe BIOSBasic Input Output System This is a chip required to control to manageand to detect all hardware of system Function of BIOS is to store user levelchanges in hardware setting and to always provide effective setting ofhardware6 Describe CMOS BatteryComplementary Metal Oxide Semiconductor It is a +3 V battery and use togive a backup to the BIOS chip as well as date and time setting7 Describe ROMPROM Programmable ROM This is basically a blank ROM Chip that can bewritten but only onceEPROM Erasable PROM This is just like a PROM except that you can erasethe ROM by shining ultra violet rays on sensor on the top of the ROM chipfor a certain amount of timePrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

EEPROM Electrical Erasable PROM8 What are the types RAM RAM is the basic unit of the data storage It is a volatile means all the data islost when the power is turn offDynamic RAM It is a type of RAM that only holds the data if it iscontinuously accessed by the special type of logic called refresh circuitFPM RAM Fast Page ModeSDRAM Synchronous Dynamic RAM It is still DRAM but it is synchronize

to the system clockEDO RAM Extended Data OutputECC Error Correction CodeSG Synchronous GraphicVRAM VideoRDRAM RambusDDR Double Data RateSRAM Static RAM Static RAM is a type of RAM which holds the datawithout external refresh circuit for as long as power is supplied SRAM isfaster than DRAM9 Describe BUS SpeedThe rate of communication speed between two contact points on a singlePCB (Planted Circuit Board) OR The rate of communication speed betweenmicroprocessor and RAM10 Access TimeSpeedThe rate of access the data by the RAM (Nano seconds 10 raise to -9)11 What are the types of Hard Disk WDC Winchester Disk controller Develop by IBM 34 Pin controller 20Pin data controller jumper setting 4 pin power supplyIDE Integrated Device Electronic 40 pin data controllerHard disk can be detected in CHS LBA and DMA modeLogic area defining on the hard disk is called partition mode Partition canbe created by 3 ways12 How many ways you can create partition in hard disk First party utility At the time of OS installationPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Second party utility Command base utility using fdiskThird party utility Using third party utility like disk manager13 Describe two types of MonitorCRT Monitor It use cathode rays and phospurese to produce imageLCD Monitor It use liquid to create imagePrimary Memory A type of memory in which data and information arestored temporary eg ROM and RAMSecondary Memory A type of memory in which data and information arestored permanently Eg HD and FD14 Describe Difference between file systemsProperties FAT16 FAT32 NTFS[1] Supports partitionup to 2Gb 32Gb 2TB[2] No file foldersecurityFile amp folder

security[3] No datacompressionDatacompression[4] No EFS EFS[5] No disk quota Disk quota[6] No sharing levelsecuritySharing levelsecurityHow many logical drives is it possible to fit on to a physical diskMaximum of 24 logical drives The extended partition can only have 23logical drives16 Describe Operating SystemA type of software which is use to manage user and hardware is called asoperating systemOS establishes the communication between hardware and applicationsoftwareSystem file of DOS ndash iosys msdossys commandcomKernel file- Particular os file which directly communicates with thehardware of systemPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Kernel file of DOS- iosys msdossysWindows- kernal32dllShell file- Particular os file which act as interpreter between user andhardware of system It means it converts user level language into machinelevel languageShell file of Dos- commandcomWindows- xplorerexeWindows XP- Windows Experience Professional17 Which boot files required to boot systemNTLDR ndash loader fileNTDETECTCOM ndash recognizes hardwareBOOTINI ndash OS menuBOOTSECTDOS ndash alt boot sectorNTOSKRNLEXE - kernelHALDLL -SYSTEM32CONFIG - registrySYSTEM32DRIVERSSYS ndash drivers18 What is min hardware requirement for XP P1 133 MHz

64 MB RAM15GB free hard disk space19 What are the types of XPWindows XP Home editionProfessionalMedia center editionTablet PC64 bit version20 Describe Features of Windows XPWin 2000 and Win XP both are based on the NT kernelFast user switchingClient server architectureRemote desktop connection and restore option if crashEnhanced software restriction policiesEncrypting File System (EFS) with multi-user supportIP Security (IPSec)Internet Explorer Add-on ManagerWindows FirewallWindows Firewall Exception ListPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Windows Firewall Application and Port Restrictions21 What is min hardware requirement for Win 98PentiumMemory - 32 - 64 MBDisk Space - 400 MB22 What is min hardware requirement for VistaP3700MHz512 MB RAM23 What is min hardware requirement for Exchange ServerP3 700 MHz256MB RAM but recommended 512MB15GB of free hard disk space24 What is min hardware requirement for Window 2000 serverPentium 133 recommended 350 MHz64 MB recommended 128 MB RAMVGA recommended SVGA650 MB free disk space 2 GB recommended and 64 GB available25 What are the types of Win 2003 Server family-Standard serverAdvanced serverEnterprise edition

Data center editionMedia center editionWeb edition26 Installation of XPPress the power supply button------ press delf2Num key to enter intobios------ advanced setup press any key to boot from cd------ enter tocontinue------ f8 to likens agreement------ here if u want to create partitionthen press C and fill up partition size in mb------( repeat this process tocreate another partition)------ if u want to delete the partition then press d-Print to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

----- select c partition press enter to continue------ select format thepartition using FAT or NTFS file system------Now u r computer is from hard disk------ next---- fill up name andorganization------ fill up serial key q7q6wq3846rgdbm6r8833736g------next---- fill up computer name------ next---- adjust date and time setting------ next---- typical setting------ next---- no this computer is not on network------ next------ finish------ restart computer------ next------ skip no not at thistime------ next------ fill up the user name----------- finish27 Unattended installation of XPInsert Win XP cd into cd rom it auto run------ exit------ My computer------Rt click on cd rom colon------ open------ double click on support folder------double click on tools folder------ double click on depolycab5(copy all thefiles of this folder) then Rt click------ extract------ expand My computer------take an partition eg C------ make a new folder------ make deploy toolsfolder------ extract------ then goes to folder which we create here we see allthese files------- double click on setupmgrexe----- next------ create newnext------ unattended setup next------ Win XP professional next------- fullyautomated next------ create a new distribution share next------ on the cdnext------ next------ accept the license agreement next------ fill up the nameand organization next------ next------ then define date and time settingnext------ then fill up product key next------ fill up computer name------ fillup password if required------ next------ typical setupsetting next------ next----- next------ use the default region next------ language Indic next------ usethe default internet explorer setting next------ a folder name windows next------ next------ next------ Finish------ ok Here all files of the cd has beencoping in the windist named folderNow at the client side_____________________Start------ run------ browse------ double click on my network places icon------ double click on entire network------ double click on Microsoft windowsnetwork------- double click on domain name------ after this double click onthat computer on which answer file is there------ double click on windistfolder------ double click on I386------ select WINNT32 and open------ all

these appears in run of following type____Eg Uni-awvvitwotacwindistI386WINNT32exe unattended------okAfter this only type serial number28 Installation of VistaInstallation of Windows VistaPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Press any key to continue ------ we can see setup into GUI mode------Install now------ fill up product key------ next------ select Windows VistaBusiness------ check mark on I accept the license terms------ next------ clickon custom setup------ Here if we want to create portions then click oncreate partion and select new------ then define space near about 15GB------format------ next------ type user name and password------ next------ next------ ask me latter------ next------ select date and time setting------ next------work------ start29 Installation of Exchange ServerInsert Exchange cd (auto run)----- exchange deployment tool------ deploythe 1st exchange 2003 server------ new exchange 2003 installation------check mark on no8 and click on run the setup now------ next I agree nextnext create a new exchange organization next next I agree next nextok[then enter into ADS users and computers----- built-in------ double clickon pre windows 2000 group members select NT authority and remove yesok] finish30 Difference between Windows NT and 2000Windows NT Windows 2000a) Directory Service Active Directory Serviceb) FAT16 and NTFS 40 FAT16 FAT32 and NTFS 50c) Compression Compression Encryption and Disk Quotad) System Policy Group Policye) Local and Global Group Local Global and Universal Groupf) No IPsec IPsec builting) 40000 user limit 100000 user limith) NTLM authentication NTLM and Kerberos authenticationi) Basic disk Basic and Dynamic Disk31 Difference between Windows NT and 2003Windows NT Windows 2003a) Directory Service Active Directory Serviceb) FAT16 and NTFS 40 FAT16 FAT32 and NTFS 50c) Compression Compression Encryption and Disk Quotad) System Policy Group Policye) Local and Global Group Local Global and Universal Groupf) No IPsec IPsec builtinPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

g) 40000 user limit 100000 user limith) NTLM authentication NTLM and Kerberos authenticationi) Basic disk Basic and Dynamic Diskj) No Shadow Copy Shadow copyk) ERD ASR32 Difference between Windows 2000 Server and 2003 ServerWindows 2000 Windows 2003a) No Shadow copy Shadow Copy featureb) No RPC over HTTP RPC over HTTPc) 32 bit 32 bit and 64 bitd) no Domain rename features domain rename featuree) Terminal Service Remote desktop and assistancef) ERD ASRg) less command line tool more command line toolsh) No Stub DNS Stub DNSi) IIS 5 IIS 633 Difference between Windows 2000 Prof and Windows XP profWindows 2000 Prof Windows XP profa) ERD ASRb) Terminal Service Remote Desktop and assistancec) IE 5 IE 6d) No Firewall Basic firewalle) NO Alternate IP configuration Alternate IP configurationf) NO System restore System restoreg) NO Driver rollback feature Driver rollback feature34 Difference between Windows XP home and Windows XP profWindows XP home Windows XP professionala) no Remote desktop remote desktopb) NO Offline folders Offline foldersc) 1 processor 2 processord) workgroup member Work group and domain memberPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

e) NO Encryption Encryptionf) NO GPO GPOg) NO Roaming profile Roaming profileh) no ASR ASR35 Difference between Windows XP and Windows 98Windows XP Windows 98a) Remote desktop No Remote desktopb) GPO No GPOc) 2 processor 1 processord) NTLM amp Kerberos NTLM authentication

e) Encryption NO Encryptionf) Disk Quota NO Disk Quotag) FAT FAT32 and NTFS FAT and FAT32h) IE 5 IE 436 Difference between Windows 95 and Windows 98Windows 95 Windows 98a) NO USB support USB supportb) FAT 16 and FAT32 for R2 FAT16 and FAT32c) Single monitor Multiple monitord) NO Direct X Direct Xe) IE3 IE 4f) NO APM (Adv Power Management) APMFor Computer networking Tips and tricks visit ndash wwwcom-networkscomPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Once done scan and clean the secondary HDD Once done copy the files to thenew system17) How to join a system to the domain What type of user can add asystem to the domainPlease visit the article below and read Adding the Workstation to theDomain18) What is the difference between a switch and a hubSwitch sends the traffic to the port to which its meant for Hub sends thetraffic to all the ports For detail - httpwwwcomnetworkscom201110difference-between-hub-and-switchhtmlPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

19) What is a router Why we use itRouter is a switch which uses routing protocols to process and send thetraffic It also receives the traffic and sends it across but it uses the routingprotocols to do so For detail - wwwcom-networkscom201107routershtml20) What are manageable and non manageable switchesSwitches which can be administered are called manageable switches Forexample we can create VLAN for on such switch On no manageable switcheswe cant do so21) What is bootloaderAnswer Boot loader facilitates loading of operating system on the system Itenables the booting process and gives OS options to the user while startingthe system22) Which is better - Windows 7 or Windows XP Support your answerswith examplesAnswer Windows 7 boasts of better features and is recommended overWindows XP The looks and graphics of windows 7 are impressive andfeatures better secured system It is better equipped to defend virus andmalware attacks Speech recognitions backup and restore functionsapplication compatibility quick installation etc are some of the features thatgive advantage to Windows 7 than windows XP For detail -23) How to recover files if the system detects virusAnswer Firstly install another operating system with latest patches andupgraded antivirus protection Now connect the main infected hard disk tothe system Run the antivirus and scan the secondary HDD Once the hard diskis cleaned copy the files to another system

24) Differentiate between firewall and proxy serverAnswer Firewall is used to protect the internal IT infrastructure fromhackers Proxy servers allow sharing internet connections and protecting IPaddresses Firewall is a networking based technology and proxy server is anapplication based technologyPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

25) What measures are taken to improve the security of the desktopsystemAnswer First step is to install and upgrade the anti-virus for the systemSecondly ask all users to not give out or write down passwords includespecial characters and it must be at least 8 characters long Thirdly fordesktop security ensure the screen is locked and password secured duringthe day and logged off during the nightSituational QuestionsThese questions are based on a situation that requires actions from your sideSince your profile is of a desktop support you are required to constantlyanswer queries There are several situations that require your assistance Wehave listed a few as examples1 What steps will you follow if you have to install same operating systemon over 70 computers at the same time2 Describe the process for adding a new user to a network of 15computers3 How would you retrieve passwords if one of the users have forgottentheir password and can no longer access their official account4 How would you resolve a problem if the complainant says thatwhenever she tries to use internet explorer the page does not load andinstead gives a prompt virus detected5 Give example of an instance where you have explained a complextechnical term or procedure to a layman Which examples you gave tosolve their queries1 What are the Ports on Motherboard Parallel port - It has 26 pin input and 25 pins output use to connectprinter It is also called LPT1 Line Printer TerminalUSB port Universal serial bus use to connect USB devices2 What are the Slots on Motherboard ISA slots Industrial Standard Architecture slot Available in 8 bits and 16bits use to connect sound card display card and LAN cardPCI Slots Peripheral Component Interface slot Available in 32 64 and

128 bit use to connect expansion cards like LAN cardPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

AGP Accelerator Graphic Port use to connect graphic cardAMR Slots Audio Modem Riser use to connect internal AMR modemCNR Slots Communication Network Riser This slot is advanced of AMRslot use to connect internal AMR modem as well as other communicationnetwork adapter3 What are the Connectors amp Pins on Motherboard12 Pins power supply connector used in AT type of cabinet20 Pins power supply connector used in ATX type of cabinetPins for Hard diskNow days we are using 24 pins power supply connectorHDD Controller There are two HDD controller on a single motherboardcalled as IDE1 and IDE 2IDE (Integrated Device Electronic) each have 40 pins4 Describe Three types of RAM SocketSIMM Single Inline Memory Module use to connect two types of RAM 30and 72 Pin SIMM RAMDIMM Dual Inline Memory Module use to connect 184 pin DIMM RAMRIMM - Rambus Inline Memory Module use to connect 184 Pin RD RAM5 Describe BIOSBasic Input Output System This is a chip required to control to manageand to detect all hardware of system Function of BIOS is to store user levelchanges in hardware setting and to always provide effective setting ofhardware6 Describe CMOS BatteryComplementary Metal Oxide Semiconductor It is a +3 V battery and use togive a backup to the BIOS chip as well as date and time setting7 Describe ROMPROM Programmable ROM This is basically a blank ROM Chip that can bewritten but only onceEPROM Erasable PROM This is just like a PROM except that you can erasethe ROM by shining ultra violet rays on sensor on the top of the ROM chipfor a certain amount of timePrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

EEPROM Electrical Erasable PROM8 What are the types RAM RAM is the basic unit of the data storage It is a volatile means all the data islost when the power is turn offDynamic RAM It is a type of RAM that only holds the data if it iscontinuously accessed by the special type of logic called refresh circuitFPM RAM Fast Page ModeSDRAM Synchronous Dynamic RAM It is still DRAM but it is synchronize

to the system clockEDO RAM Extended Data OutputECC Error Correction CodeSG Synchronous GraphicVRAM VideoRDRAM RambusDDR Double Data RateSRAM Static RAM Static RAM is a type of RAM which holds the datawithout external refresh circuit for as long as power is supplied SRAM isfaster than DRAM9 Describe BUS SpeedThe rate of communication speed between two contact points on a singlePCB (Planted Circuit Board) OR The rate of communication speed betweenmicroprocessor and RAM10 Access TimeSpeedThe rate of access the data by the RAM (Nano seconds 10 raise to -9)11 What are the types of Hard Disk WDC Winchester Disk controller Develop by IBM 34 Pin controller 20Pin data controller jumper setting 4 pin power supplyIDE Integrated Device Electronic 40 pin data controllerHard disk can be detected in CHS LBA and DMA modeLogic area defining on the hard disk is called partition mode Partition canbe created by 3 ways12 How many ways you can create partition in hard disk First party utility At the time of OS installationPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Second party utility Command base utility using fdiskThird party utility Using third party utility like disk manager13 Describe two types of MonitorCRT Monitor It use cathode rays and phospurese to produce imageLCD Monitor It use liquid to create imagePrimary Memory A type of memory in which data and information arestored temporary eg ROM and RAMSecondary Memory A type of memory in which data and information arestored permanently Eg HD and FD14 Describe Difference between file systemsProperties FAT16 FAT32 NTFS[1] Supports partitionup to 2Gb 32Gb 2TB[2] No file foldersecurityFile amp folder

security[3] No datacompressionDatacompression[4] No EFS EFS[5] No disk quota Disk quota[6] No sharing levelsecuritySharing levelsecurityHow many logical drives is it possible to fit on to a physical diskMaximum of 24 logical drives The extended partition can only have 23logical drives16 Describe Operating SystemA type of software which is use to manage user and hardware is called asoperating systemOS establishes the communication between hardware and applicationsoftwareSystem file of DOS ndash iosys msdossys commandcomKernel file- Particular os file which directly communicates with thehardware of systemPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Kernel file of DOS- iosys msdossysWindows- kernal32dllShell file- Particular os file which act as interpreter between user andhardware of system It means it converts user level language into machinelevel languageShell file of Dos- commandcomWindows- xplorerexeWindows XP- Windows Experience Professional17 Which boot files required to boot systemNTLDR ndash loader fileNTDETECTCOM ndash recognizes hardwareBOOTINI ndash OS menuBOOTSECTDOS ndash alt boot sectorNTOSKRNLEXE - kernelHALDLL -SYSTEM32CONFIG - registrySYSTEM32DRIVERSSYS ndash drivers18 What is min hardware requirement for XP P1 133 MHz

64 MB RAM15GB free hard disk space19 What are the types of XPWindows XP Home editionProfessionalMedia center editionTablet PC64 bit version20 Describe Features of Windows XPWin 2000 and Win XP both are based on the NT kernelFast user switchingClient server architectureRemote desktop connection and restore option if crashEnhanced software restriction policiesEncrypting File System (EFS) with multi-user supportIP Security (IPSec)Internet Explorer Add-on ManagerWindows FirewallWindows Firewall Exception ListPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Windows Firewall Application and Port Restrictions21 What is min hardware requirement for Win 98PentiumMemory - 32 - 64 MBDisk Space - 400 MB22 What is min hardware requirement for VistaP3700MHz512 MB RAM23 What is min hardware requirement for Exchange ServerP3 700 MHz256MB RAM but recommended 512MB15GB of free hard disk space24 What is min hardware requirement for Window 2000 serverPentium 133 recommended 350 MHz64 MB recommended 128 MB RAMVGA recommended SVGA650 MB free disk space 2 GB recommended and 64 GB available25 What are the types of Win 2003 Server family-Standard serverAdvanced serverEnterprise edition

Data center editionMedia center editionWeb edition26 Installation of XPPress the power supply button------ press delf2Num key to enter intobios------ advanced setup press any key to boot from cd------ enter tocontinue------ f8 to likens agreement------ here if u want to create partitionthen press C and fill up partition size in mb------( repeat this process tocreate another partition)------ if u want to delete the partition then press d-Print to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

----- select c partition press enter to continue------ select format thepartition using FAT or NTFS file system------Now u r computer is from hard disk------ next---- fill up name andorganization------ fill up serial key q7q6wq3846rgdbm6r8833736g------next---- fill up computer name------ next---- adjust date and time setting------ next---- typical setting------ next---- no this computer is not on network------ next------ finish------ restart computer------ next------ skip no not at thistime------ next------ fill up the user name----------- finish27 Unattended installation of XPInsert Win XP cd into cd rom it auto run------ exit------ My computer------Rt click on cd rom colon------ open------ double click on support folder------double click on tools folder------ double click on depolycab5(copy all thefiles of this folder) then Rt click------ extract------ expand My computer------take an partition eg C------ make a new folder------ make deploy toolsfolder------ extract------ then goes to folder which we create here we see allthese files------- double click on setupmgrexe----- next------ create newnext------ unattended setup next------ Win XP professional next------- fullyautomated next------ create a new distribution share next------ on the cdnext------ next------ accept the license agreement next------ fill up the nameand organization next------ next------ then define date and time settingnext------ then fill up product key next------ fill up computer name------ fillup password if required------ next------ typical setupsetting next------ next----- next------ use the default region next------ language Indic next------ usethe default internet explorer setting next------ a folder name windows next------ next------ next------ Finish------ ok Here all files of the cd has beencoping in the windist named folderNow at the client side_____________________Start------ run------ browse------ double click on my network places icon------ double click on entire network------ double click on Microsoft windowsnetwork------- double click on domain name------ after this double click onthat computer on which answer file is there------ double click on windistfolder------ double click on I386------ select WINNT32 and open------ all

these appears in run of following type____Eg Uni-awvvitwotacwindistI386WINNT32exe unattended------okAfter this only type serial number28 Installation of VistaInstallation of Windows VistaPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Press any key to continue ------ we can see setup into GUI mode------Install now------ fill up product key------ next------ select Windows VistaBusiness------ check mark on I accept the license terms------ next------ clickon custom setup------ Here if we want to create portions then click oncreate partion and select new------ then define space near about 15GB------format------ next------ type user name and password------ next------ next------ ask me latter------ next------ select date and time setting------ next------work------ start29 Installation of Exchange ServerInsert Exchange cd (auto run)----- exchange deployment tool------ deploythe 1st exchange 2003 server------ new exchange 2003 installation------check mark on no8 and click on run the setup now------ next I agree nextnext create a new exchange organization next next I agree next nextok[then enter into ADS users and computers----- built-in------ double clickon pre windows 2000 group members select NT authority and remove yesok] finish30 Difference between Windows NT and 2000Windows NT Windows 2000a) Directory Service Active Directory Serviceb) FAT16 and NTFS 40 FAT16 FAT32 and NTFS 50c) Compression Compression Encryption and Disk Quotad) System Policy Group Policye) Local and Global Group Local Global and Universal Groupf) No IPsec IPsec builting) 40000 user limit 100000 user limith) NTLM authentication NTLM and Kerberos authenticationi) Basic disk Basic and Dynamic Disk31 Difference between Windows NT and 2003Windows NT Windows 2003a) Directory Service Active Directory Serviceb) FAT16 and NTFS 40 FAT16 FAT32 and NTFS 50c) Compression Compression Encryption and Disk Quotad) System Policy Group Policye) Local and Global Group Local Global and Universal Groupf) No IPsec IPsec builtinPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

g) 40000 user limit 100000 user limith) NTLM authentication NTLM and Kerberos authenticationi) Basic disk Basic and Dynamic Diskj) No Shadow Copy Shadow copyk) ERD ASR32 Difference between Windows 2000 Server and 2003 ServerWindows 2000 Windows 2003a) No Shadow copy Shadow Copy featureb) No RPC over HTTP RPC over HTTPc) 32 bit 32 bit and 64 bitd) no Domain rename features domain rename featuree) Terminal Service Remote desktop and assistancef) ERD ASRg) less command line tool more command line toolsh) No Stub DNS Stub DNSi) IIS 5 IIS 633 Difference between Windows 2000 Prof and Windows XP profWindows 2000 Prof Windows XP profa) ERD ASRb) Terminal Service Remote Desktop and assistancec) IE 5 IE 6d) No Firewall Basic firewalle) NO Alternate IP configuration Alternate IP configurationf) NO System restore System restoreg) NO Driver rollback feature Driver rollback feature34 Difference between Windows XP home and Windows XP profWindows XP home Windows XP professionala) no Remote desktop remote desktopb) NO Offline folders Offline foldersc) 1 processor 2 processord) workgroup member Work group and domain memberPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

e) NO Encryption Encryptionf) NO GPO GPOg) NO Roaming profile Roaming profileh) no ASR ASR35 Difference between Windows XP and Windows 98Windows XP Windows 98a) Remote desktop No Remote desktopb) GPO No GPOc) 2 processor 1 processord) NTLM amp Kerberos NTLM authentication

e) Encryption NO Encryptionf) Disk Quota NO Disk Quotag) FAT FAT32 and NTFS FAT and FAT32h) IE 5 IE 436 Difference between Windows 95 and Windows 98Windows 95 Windows 98a) NO USB support USB supportb) FAT 16 and FAT32 for R2 FAT16 and FAT32c) Single monitor Multiple monitord) NO Direct X Direct Xe) IE3 IE 4f) NO APM (Adv Power Management) APMFor Computer networking Tips and tricks visit ndash wwwcom-networkscomPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

24) Differentiate between firewall and proxy serverAnswer Firewall is used to protect the internal IT infrastructure fromhackers Proxy servers allow sharing internet connections and protecting IPaddresses Firewall is a networking based technology and proxy server is anapplication based technologyPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

25) What measures are taken to improve the security of the desktopsystemAnswer First step is to install and upgrade the anti-virus for the systemSecondly ask all users to not give out or write down passwords includespecial characters and it must be at least 8 characters long Thirdly fordesktop security ensure the screen is locked and password secured duringthe day and logged off during the nightSituational QuestionsThese questions are based on a situation that requires actions from your sideSince your profile is of a desktop support you are required to constantlyanswer queries There are several situations that require your assistance Wehave listed a few as examples1 What steps will you follow if you have to install same operating systemon over 70 computers at the same time2 Describe the process for adding a new user to a network of 15computers3 How would you retrieve passwords if one of the users have forgottentheir password and can no longer access their official account4 How would you resolve a problem if the complainant says thatwhenever she tries to use internet explorer the page does not load andinstead gives a prompt virus detected5 Give example of an instance where you have explained a complextechnical term or procedure to a layman Which examples you gave tosolve their queries1 What are the Ports on Motherboard Parallel port - It has 26 pin input and 25 pins output use to connectprinter It is also called LPT1 Line Printer TerminalUSB port Universal serial bus use to connect USB devices2 What are the Slots on Motherboard ISA slots Industrial Standard Architecture slot Available in 8 bits and 16bits use to connect sound card display card and LAN cardPCI Slots Peripheral Component Interface slot Available in 32 64 and

128 bit use to connect expansion cards like LAN cardPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

AGP Accelerator Graphic Port use to connect graphic cardAMR Slots Audio Modem Riser use to connect internal AMR modemCNR Slots Communication Network Riser This slot is advanced of AMRslot use to connect internal AMR modem as well as other communicationnetwork adapter3 What are the Connectors amp Pins on Motherboard12 Pins power supply connector used in AT type of cabinet20 Pins power supply connector used in ATX type of cabinetPins for Hard diskNow days we are using 24 pins power supply connectorHDD Controller There are two HDD controller on a single motherboardcalled as IDE1 and IDE 2IDE (Integrated Device Electronic) each have 40 pins4 Describe Three types of RAM SocketSIMM Single Inline Memory Module use to connect two types of RAM 30and 72 Pin SIMM RAMDIMM Dual Inline Memory Module use to connect 184 pin DIMM RAMRIMM - Rambus Inline Memory Module use to connect 184 Pin RD RAM5 Describe BIOSBasic Input Output System This is a chip required to control to manageand to detect all hardware of system Function of BIOS is to store user levelchanges in hardware setting and to always provide effective setting ofhardware6 Describe CMOS BatteryComplementary Metal Oxide Semiconductor It is a +3 V battery and use togive a backup to the BIOS chip as well as date and time setting7 Describe ROMPROM Programmable ROM This is basically a blank ROM Chip that can bewritten but only onceEPROM Erasable PROM This is just like a PROM except that you can erasethe ROM by shining ultra violet rays on sensor on the top of the ROM chipfor a certain amount of timePrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

EEPROM Electrical Erasable PROM8 What are the types RAM RAM is the basic unit of the data storage It is a volatile means all the data islost when the power is turn offDynamic RAM It is a type of RAM that only holds the data if it iscontinuously accessed by the special type of logic called refresh circuitFPM RAM Fast Page ModeSDRAM Synchronous Dynamic RAM It is still DRAM but it is synchronize

to the system clockEDO RAM Extended Data OutputECC Error Correction CodeSG Synchronous GraphicVRAM VideoRDRAM RambusDDR Double Data RateSRAM Static RAM Static RAM is a type of RAM which holds the datawithout external refresh circuit for as long as power is supplied SRAM isfaster than DRAM9 Describe BUS SpeedThe rate of communication speed between two contact points on a singlePCB (Planted Circuit Board) OR The rate of communication speed betweenmicroprocessor and RAM10 Access TimeSpeedThe rate of access the data by the RAM (Nano seconds 10 raise to -9)11 What are the types of Hard Disk WDC Winchester Disk controller Develop by IBM 34 Pin controller 20Pin data controller jumper setting 4 pin power supplyIDE Integrated Device Electronic 40 pin data controllerHard disk can be detected in CHS LBA and DMA modeLogic area defining on the hard disk is called partition mode Partition canbe created by 3 ways12 How many ways you can create partition in hard disk First party utility At the time of OS installationPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Second party utility Command base utility using fdiskThird party utility Using third party utility like disk manager13 Describe two types of MonitorCRT Monitor It use cathode rays and phospurese to produce imageLCD Monitor It use liquid to create imagePrimary Memory A type of memory in which data and information arestored temporary eg ROM and RAMSecondary Memory A type of memory in which data and information arestored permanently Eg HD and FD14 Describe Difference between file systemsProperties FAT16 FAT32 NTFS[1] Supports partitionup to 2Gb 32Gb 2TB[2] No file foldersecurityFile amp folder

security[3] No datacompressionDatacompression[4] No EFS EFS[5] No disk quota Disk quota[6] No sharing levelsecuritySharing levelsecurityHow many logical drives is it possible to fit on to a physical diskMaximum of 24 logical drives The extended partition can only have 23logical drives16 Describe Operating SystemA type of software which is use to manage user and hardware is called asoperating systemOS establishes the communication between hardware and applicationsoftwareSystem file of DOS ndash iosys msdossys commandcomKernel file- Particular os file which directly communicates with thehardware of systemPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Kernel file of DOS- iosys msdossysWindows- kernal32dllShell file- Particular os file which act as interpreter between user andhardware of system It means it converts user level language into machinelevel languageShell file of Dos- commandcomWindows- xplorerexeWindows XP- Windows Experience Professional17 Which boot files required to boot systemNTLDR ndash loader fileNTDETECTCOM ndash recognizes hardwareBOOTINI ndash OS menuBOOTSECTDOS ndash alt boot sectorNTOSKRNLEXE - kernelHALDLL -SYSTEM32CONFIG - registrySYSTEM32DRIVERSSYS ndash drivers18 What is min hardware requirement for XP P1 133 MHz

64 MB RAM15GB free hard disk space19 What are the types of XPWindows XP Home editionProfessionalMedia center editionTablet PC64 bit version20 Describe Features of Windows XPWin 2000 and Win XP both are based on the NT kernelFast user switchingClient server architectureRemote desktop connection and restore option if crashEnhanced software restriction policiesEncrypting File System (EFS) with multi-user supportIP Security (IPSec)Internet Explorer Add-on ManagerWindows FirewallWindows Firewall Exception ListPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Windows Firewall Application and Port Restrictions21 What is min hardware requirement for Win 98PentiumMemory - 32 - 64 MBDisk Space - 400 MB22 What is min hardware requirement for VistaP3700MHz512 MB RAM23 What is min hardware requirement for Exchange ServerP3 700 MHz256MB RAM but recommended 512MB15GB of free hard disk space24 What is min hardware requirement for Window 2000 serverPentium 133 recommended 350 MHz64 MB recommended 128 MB RAMVGA recommended SVGA650 MB free disk space 2 GB recommended and 64 GB available25 What are the types of Win 2003 Server family-Standard serverAdvanced serverEnterprise edition

Data center editionMedia center editionWeb edition26 Installation of XPPress the power supply button------ press delf2Num key to enter intobios------ advanced setup press any key to boot from cd------ enter tocontinue------ f8 to likens agreement------ here if u want to create partitionthen press C and fill up partition size in mb------( repeat this process tocreate another partition)------ if u want to delete the partition then press d-Print to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

----- select c partition press enter to continue------ select format thepartition using FAT or NTFS file system------Now u r computer is from hard disk------ next---- fill up name andorganization------ fill up serial key q7q6wq3846rgdbm6r8833736g------next---- fill up computer name------ next---- adjust date and time setting------ next---- typical setting------ next---- no this computer is not on network------ next------ finish------ restart computer------ next------ skip no not at thistime------ next------ fill up the user name----------- finish27 Unattended installation of XPInsert Win XP cd into cd rom it auto run------ exit------ My computer------Rt click on cd rom colon------ open------ double click on support folder------double click on tools folder------ double click on depolycab5(copy all thefiles of this folder) then Rt click------ extract------ expand My computer------take an partition eg C------ make a new folder------ make deploy toolsfolder------ extract------ then goes to folder which we create here we see allthese files------- double click on setupmgrexe----- next------ create newnext------ unattended setup next------ Win XP professional next------- fullyautomated next------ create a new distribution share next------ on the cdnext------ next------ accept the license agreement next------ fill up the nameand organization next------ next------ then define date and time settingnext------ then fill up product key next------ fill up computer name------ fillup password if required------ next------ typical setupsetting next------ next----- next------ use the default region next------ language Indic next------ usethe default internet explorer setting next------ a folder name windows next------ next------ next------ Finish------ ok Here all files of the cd has beencoping in the windist named folderNow at the client side_____________________Start------ run------ browse------ double click on my network places icon------ double click on entire network------ double click on Microsoft windowsnetwork------- double click on domain name------ after this double click onthat computer on which answer file is there------ double click on windistfolder------ double click on I386------ select WINNT32 and open------ all

these appears in run of following type____Eg Uni-awvvitwotacwindistI386WINNT32exe unattended------okAfter this only type serial number28 Installation of VistaInstallation of Windows VistaPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Press any key to continue ------ we can see setup into GUI mode------Install now------ fill up product key------ next------ select Windows VistaBusiness------ check mark on I accept the license terms------ next------ clickon custom setup------ Here if we want to create portions then click oncreate partion and select new------ then define space near about 15GB------format------ next------ type user name and password------ next------ next------ ask me latter------ next------ select date and time setting------ next------work------ start29 Installation of Exchange ServerInsert Exchange cd (auto run)----- exchange deployment tool------ deploythe 1st exchange 2003 server------ new exchange 2003 installation------check mark on no8 and click on run the setup now------ next I agree nextnext create a new exchange organization next next I agree next nextok[then enter into ADS users and computers----- built-in------ double clickon pre windows 2000 group members select NT authority and remove yesok] finish30 Difference between Windows NT and 2000Windows NT Windows 2000a) Directory Service Active Directory Serviceb) FAT16 and NTFS 40 FAT16 FAT32 and NTFS 50c) Compression Compression Encryption and Disk Quotad) System Policy Group Policye) Local and Global Group Local Global and Universal Groupf) No IPsec IPsec builting) 40000 user limit 100000 user limith) NTLM authentication NTLM and Kerberos authenticationi) Basic disk Basic and Dynamic Disk31 Difference between Windows NT and 2003Windows NT Windows 2003a) Directory Service Active Directory Serviceb) FAT16 and NTFS 40 FAT16 FAT32 and NTFS 50c) Compression Compression Encryption and Disk Quotad) System Policy Group Policye) Local and Global Group Local Global and Universal Groupf) No IPsec IPsec builtinPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

g) 40000 user limit 100000 user limith) NTLM authentication NTLM and Kerberos authenticationi) Basic disk Basic and Dynamic Diskj) No Shadow Copy Shadow copyk) ERD ASR32 Difference between Windows 2000 Server and 2003 ServerWindows 2000 Windows 2003a) No Shadow copy Shadow Copy featureb) No RPC over HTTP RPC over HTTPc) 32 bit 32 bit and 64 bitd) no Domain rename features domain rename featuree) Terminal Service Remote desktop and assistancef) ERD ASRg) less command line tool more command line toolsh) No Stub DNS Stub DNSi) IIS 5 IIS 633 Difference between Windows 2000 Prof and Windows XP profWindows 2000 Prof Windows XP profa) ERD ASRb) Terminal Service Remote Desktop and assistancec) IE 5 IE 6d) No Firewall Basic firewalle) NO Alternate IP configuration Alternate IP configurationf) NO System restore System restoreg) NO Driver rollback feature Driver rollback feature34 Difference between Windows XP home and Windows XP profWindows XP home Windows XP professionala) no Remote desktop remote desktopb) NO Offline folders Offline foldersc) 1 processor 2 processord) workgroup member Work group and domain memberPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

e) NO Encryption Encryptionf) NO GPO GPOg) NO Roaming profile Roaming profileh) no ASR ASR35 Difference between Windows XP and Windows 98Windows XP Windows 98a) Remote desktop No Remote desktopb) GPO No GPOc) 2 processor 1 processord) NTLM amp Kerberos NTLM authentication

e) Encryption NO Encryptionf) Disk Quota NO Disk Quotag) FAT FAT32 and NTFS FAT and FAT32h) IE 5 IE 436 Difference between Windows 95 and Windows 98Windows 95 Windows 98a) NO USB support USB supportb) FAT 16 and FAT32 for R2 FAT16 and FAT32c) Single monitor Multiple monitord) NO Direct X Direct Xe) IE3 IE 4f) NO APM (Adv Power Management) APMFor Computer networking Tips and tricks visit ndash wwwcom-networkscomPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

128 bit use to connect expansion cards like LAN cardPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

AGP Accelerator Graphic Port use to connect graphic cardAMR Slots Audio Modem Riser use to connect internal AMR modemCNR Slots Communication Network Riser This slot is advanced of AMRslot use to connect internal AMR modem as well as other communicationnetwork adapter3 What are the Connectors amp Pins on Motherboard12 Pins power supply connector used in AT type of cabinet20 Pins power supply connector used in ATX type of cabinetPins for Hard diskNow days we are using 24 pins power supply connectorHDD Controller There are two HDD controller on a single motherboardcalled as IDE1 and IDE 2IDE (Integrated Device Electronic) each have 40 pins4 Describe Three types of RAM SocketSIMM Single Inline Memory Module use to connect two types of RAM 30and 72 Pin SIMM RAMDIMM Dual Inline Memory Module use to connect 184 pin DIMM RAMRIMM - Rambus Inline Memory Module use to connect 184 Pin RD RAM5 Describe BIOSBasic Input Output System This is a chip required to control to manageand to detect all hardware of system Function of BIOS is to store user levelchanges in hardware setting and to always provide effective setting ofhardware6 Describe CMOS BatteryComplementary Metal Oxide Semiconductor It is a +3 V battery and use togive a backup to the BIOS chip as well as date and time setting7 Describe ROMPROM Programmable ROM This is basically a blank ROM Chip that can bewritten but only onceEPROM Erasable PROM This is just like a PROM except that you can erasethe ROM by shining ultra violet rays on sensor on the top of the ROM chipfor a certain amount of timePrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

EEPROM Electrical Erasable PROM8 What are the types RAM RAM is the basic unit of the data storage It is a volatile means all the data islost when the power is turn offDynamic RAM It is a type of RAM that only holds the data if it iscontinuously accessed by the special type of logic called refresh circuitFPM RAM Fast Page ModeSDRAM Synchronous Dynamic RAM It is still DRAM but it is synchronize

to the system clockEDO RAM Extended Data OutputECC Error Correction CodeSG Synchronous GraphicVRAM VideoRDRAM RambusDDR Double Data RateSRAM Static RAM Static RAM is a type of RAM which holds the datawithout external refresh circuit for as long as power is supplied SRAM isfaster than DRAM9 Describe BUS SpeedThe rate of communication speed between two contact points on a singlePCB (Planted Circuit Board) OR The rate of communication speed betweenmicroprocessor and RAM10 Access TimeSpeedThe rate of access the data by the RAM (Nano seconds 10 raise to -9)11 What are the types of Hard Disk WDC Winchester Disk controller Develop by IBM 34 Pin controller 20Pin data controller jumper setting 4 pin power supplyIDE Integrated Device Electronic 40 pin data controllerHard disk can be detected in CHS LBA and DMA modeLogic area defining on the hard disk is called partition mode Partition canbe created by 3 ways12 How many ways you can create partition in hard disk First party utility At the time of OS installationPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Second party utility Command base utility using fdiskThird party utility Using third party utility like disk manager13 Describe two types of MonitorCRT Monitor It use cathode rays and phospurese to produce imageLCD Monitor It use liquid to create imagePrimary Memory A type of memory in which data and information arestored temporary eg ROM and RAMSecondary Memory A type of memory in which data and information arestored permanently Eg HD and FD14 Describe Difference between file systemsProperties FAT16 FAT32 NTFS[1] Supports partitionup to 2Gb 32Gb 2TB[2] No file foldersecurityFile amp folder

security[3] No datacompressionDatacompression[4] No EFS EFS[5] No disk quota Disk quota[6] No sharing levelsecuritySharing levelsecurityHow many logical drives is it possible to fit on to a physical diskMaximum of 24 logical drives The extended partition can only have 23logical drives16 Describe Operating SystemA type of software which is use to manage user and hardware is called asoperating systemOS establishes the communication between hardware and applicationsoftwareSystem file of DOS ndash iosys msdossys commandcomKernel file- Particular os file which directly communicates with thehardware of systemPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Kernel file of DOS- iosys msdossysWindows- kernal32dllShell file- Particular os file which act as interpreter between user andhardware of system It means it converts user level language into machinelevel languageShell file of Dos- commandcomWindows- xplorerexeWindows XP- Windows Experience Professional17 Which boot files required to boot systemNTLDR ndash loader fileNTDETECTCOM ndash recognizes hardwareBOOTINI ndash OS menuBOOTSECTDOS ndash alt boot sectorNTOSKRNLEXE - kernelHALDLL -SYSTEM32CONFIG - registrySYSTEM32DRIVERSSYS ndash drivers18 What is min hardware requirement for XP P1 133 MHz

64 MB RAM15GB free hard disk space19 What are the types of XPWindows XP Home editionProfessionalMedia center editionTablet PC64 bit version20 Describe Features of Windows XPWin 2000 and Win XP both are based on the NT kernelFast user switchingClient server architectureRemote desktop connection and restore option if crashEnhanced software restriction policiesEncrypting File System (EFS) with multi-user supportIP Security (IPSec)Internet Explorer Add-on ManagerWindows FirewallWindows Firewall Exception ListPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Windows Firewall Application and Port Restrictions21 What is min hardware requirement for Win 98PentiumMemory - 32 - 64 MBDisk Space - 400 MB22 What is min hardware requirement for VistaP3700MHz512 MB RAM23 What is min hardware requirement for Exchange ServerP3 700 MHz256MB RAM but recommended 512MB15GB of free hard disk space24 What is min hardware requirement for Window 2000 serverPentium 133 recommended 350 MHz64 MB recommended 128 MB RAMVGA recommended SVGA650 MB free disk space 2 GB recommended and 64 GB available25 What are the types of Win 2003 Server family-Standard serverAdvanced serverEnterprise edition

Data center editionMedia center editionWeb edition26 Installation of XPPress the power supply button------ press delf2Num key to enter intobios------ advanced setup press any key to boot from cd------ enter tocontinue------ f8 to likens agreement------ here if u want to create partitionthen press C and fill up partition size in mb------( repeat this process tocreate another partition)------ if u want to delete the partition then press d-Print to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

----- select c partition press enter to continue------ select format thepartition using FAT or NTFS file system------Now u r computer is from hard disk------ next---- fill up name andorganization------ fill up serial key q7q6wq3846rgdbm6r8833736g------next---- fill up computer name------ next---- adjust date and time setting------ next---- typical setting------ next---- no this computer is not on network------ next------ finish------ restart computer------ next------ skip no not at thistime------ next------ fill up the user name----------- finish27 Unattended installation of XPInsert Win XP cd into cd rom it auto run------ exit------ My computer------Rt click on cd rom colon------ open------ double click on support folder------double click on tools folder------ double click on depolycab5(copy all thefiles of this folder) then Rt click------ extract------ expand My computer------take an partition eg C------ make a new folder------ make deploy toolsfolder------ extract------ then goes to folder which we create here we see allthese files------- double click on setupmgrexe----- next------ create newnext------ unattended setup next------ Win XP professional next------- fullyautomated next------ create a new distribution share next------ on the cdnext------ next------ accept the license agreement next------ fill up the nameand organization next------ next------ then define date and time settingnext------ then fill up product key next------ fill up computer name------ fillup password if required------ next------ typical setupsetting next------ next----- next------ use the default region next------ language Indic next------ usethe default internet explorer setting next------ a folder name windows next------ next------ next------ Finish------ ok Here all files of the cd has beencoping in the windist named folderNow at the client side_____________________Start------ run------ browse------ double click on my network places icon------ double click on entire network------ double click on Microsoft windowsnetwork------- double click on domain name------ after this double click onthat computer on which answer file is there------ double click on windistfolder------ double click on I386------ select WINNT32 and open------ all

these appears in run of following type____Eg Uni-awvvitwotacwindistI386WINNT32exe unattended------okAfter this only type serial number28 Installation of VistaInstallation of Windows VistaPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Press any key to continue ------ we can see setup into GUI mode------Install now------ fill up product key------ next------ select Windows VistaBusiness------ check mark on I accept the license terms------ next------ clickon custom setup------ Here if we want to create portions then click oncreate partion and select new------ then define space near about 15GB------format------ next------ type user name and password------ next------ next------ ask me latter------ next------ select date and time setting------ next------work------ start29 Installation of Exchange ServerInsert Exchange cd (auto run)----- exchange deployment tool------ deploythe 1st exchange 2003 server------ new exchange 2003 installation------check mark on no8 and click on run the setup now------ next I agree nextnext create a new exchange organization next next I agree next nextok[then enter into ADS users and computers----- built-in------ double clickon pre windows 2000 group members select NT authority and remove yesok] finish30 Difference between Windows NT and 2000Windows NT Windows 2000a) Directory Service Active Directory Serviceb) FAT16 and NTFS 40 FAT16 FAT32 and NTFS 50c) Compression Compression Encryption and Disk Quotad) System Policy Group Policye) Local and Global Group Local Global and Universal Groupf) No IPsec IPsec builting) 40000 user limit 100000 user limith) NTLM authentication NTLM and Kerberos authenticationi) Basic disk Basic and Dynamic Disk31 Difference between Windows NT and 2003Windows NT Windows 2003a) Directory Service Active Directory Serviceb) FAT16 and NTFS 40 FAT16 FAT32 and NTFS 50c) Compression Compression Encryption and Disk Quotad) System Policy Group Policye) Local and Global Group Local Global and Universal Groupf) No IPsec IPsec builtinPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

g) 40000 user limit 100000 user limith) NTLM authentication NTLM and Kerberos authenticationi) Basic disk Basic and Dynamic Diskj) No Shadow Copy Shadow copyk) ERD ASR32 Difference between Windows 2000 Server and 2003 ServerWindows 2000 Windows 2003a) No Shadow copy Shadow Copy featureb) No RPC over HTTP RPC over HTTPc) 32 bit 32 bit and 64 bitd) no Domain rename features domain rename featuree) Terminal Service Remote desktop and assistancef) ERD ASRg) less command line tool more command line toolsh) No Stub DNS Stub DNSi) IIS 5 IIS 633 Difference between Windows 2000 Prof and Windows XP profWindows 2000 Prof Windows XP profa) ERD ASRb) Terminal Service Remote Desktop and assistancec) IE 5 IE 6d) No Firewall Basic firewalle) NO Alternate IP configuration Alternate IP configurationf) NO System restore System restoreg) NO Driver rollback feature Driver rollback feature34 Difference between Windows XP home and Windows XP profWindows XP home Windows XP professionala) no Remote desktop remote desktopb) NO Offline folders Offline foldersc) 1 processor 2 processord) workgroup member Work group and domain memberPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

e) NO Encryption Encryptionf) NO GPO GPOg) NO Roaming profile Roaming profileh) no ASR ASR35 Difference between Windows XP and Windows 98Windows XP Windows 98a) Remote desktop No Remote desktopb) GPO No GPOc) 2 processor 1 processord) NTLM amp Kerberos NTLM authentication

e) Encryption NO Encryptionf) Disk Quota NO Disk Quotag) FAT FAT32 and NTFS FAT and FAT32h) IE 5 IE 436 Difference between Windows 95 and Windows 98Windows 95 Windows 98a) NO USB support USB supportb) FAT 16 and FAT32 for R2 FAT16 and FAT32c) Single monitor Multiple monitord) NO Direct X Direct Xe) IE3 IE 4f) NO APM (Adv Power Management) APMFor Computer networking Tips and tricks visit ndash wwwcom-networkscomPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

to the system clockEDO RAM Extended Data OutputECC Error Correction CodeSG Synchronous GraphicVRAM VideoRDRAM RambusDDR Double Data RateSRAM Static RAM Static RAM is a type of RAM which holds the datawithout external refresh circuit for as long as power is supplied SRAM isfaster than DRAM9 Describe BUS SpeedThe rate of communication speed between two contact points on a singlePCB (Planted Circuit Board) OR The rate of communication speed betweenmicroprocessor and RAM10 Access TimeSpeedThe rate of access the data by the RAM (Nano seconds 10 raise to -9)11 What are the types of Hard Disk WDC Winchester Disk controller Develop by IBM 34 Pin controller 20Pin data controller jumper setting 4 pin power supplyIDE Integrated Device Electronic 40 pin data controllerHard disk can be detected in CHS LBA and DMA modeLogic area defining on the hard disk is called partition mode Partition canbe created by 3 ways12 How many ways you can create partition in hard disk First party utility At the time of OS installationPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Second party utility Command base utility using fdiskThird party utility Using third party utility like disk manager13 Describe two types of MonitorCRT Monitor It use cathode rays and phospurese to produce imageLCD Monitor It use liquid to create imagePrimary Memory A type of memory in which data and information arestored temporary eg ROM and RAMSecondary Memory A type of memory in which data and information arestored permanently Eg HD and FD14 Describe Difference between file systemsProperties FAT16 FAT32 NTFS[1] Supports partitionup to 2Gb 32Gb 2TB[2] No file foldersecurityFile amp folder

security[3] No datacompressionDatacompression[4] No EFS EFS[5] No disk quota Disk quota[6] No sharing levelsecuritySharing levelsecurityHow many logical drives is it possible to fit on to a physical diskMaximum of 24 logical drives The extended partition can only have 23logical drives16 Describe Operating SystemA type of software which is use to manage user and hardware is called asoperating systemOS establishes the communication between hardware and applicationsoftwareSystem file of DOS ndash iosys msdossys commandcomKernel file- Particular os file which directly communicates with thehardware of systemPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Kernel file of DOS- iosys msdossysWindows- kernal32dllShell file- Particular os file which act as interpreter between user andhardware of system It means it converts user level language into machinelevel languageShell file of Dos- commandcomWindows- xplorerexeWindows XP- Windows Experience Professional17 Which boot files required to boot systemNTLDR ndash loader fileNTDETECTCOM ndash recognizes hardwareBOOTINI ndash OS menuBOOTSECTDOS ndash alt boot sectorNTOSKRNLEXE - kernelHALDLL -SYSTEM32CONFIG - registrySYSTEM32DRIVERSSYS ndash drivers18 What is min hardware requirement for XP P1 133 MHz

64 MB RAM15GB free hard disk space19 What are the types of XPWindows XP Home editionProfessionalMedia center editionTablet PC64 bit version20 Describe Features of Windows XPWin 2000 and Win XP both are based on the NT kernelFast user switchingClient server architectureRemote desktop connection and restore option if crashEnhanced software restriction policiesEncrypting File System (EFS) with multi-user supportIP Security (IPSec)Internet Explorer Add-on ManagerWindows FirewallWindows Firewall Exception ListPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Windows Firewall Application and Port Restrictions21 What is min hardware requirement for Win 98PentiumMemory - 32 - 64 MBDisk Space - 400 MB22 What is min hardware requirement for VistaP3700MHz512 MB RAM23 What is min hardware requirement for Exchange ServerP3 700 MHz256MB RAM but recommended 512MB15GB of free hard disk space24 What is min hardware requirement for Window 2000 serverPentium 133 recommended 350 MHz64 MB recommended 128 MB RAMVGA recommended SVGA650 MB free disk space 2 GB recommended and 64 GB available25 What are the types of Win 2003 Server family-Standard serverAdvanced serverEnterprise edition

Data center editionMedia center editionWeb edition26 Installation of XPPress the power supply button------ press delf2Num key to enter intobios------ advanced setup press any key to boot from cd------ enter tocontinue------ f8 to likens agreement------ here if u want to create partitionthen press C and fill up partition size in mb------( repeat this process tocreate another partition)------ if u want to delete the partition then press d-Print to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

----- select c partition press enter to continue------ select format thepartition using FAT or NTFS file system------Now u r computer is from hard disk------ next---- fill up name andorganization------ fill up serial key q7q6wq3846rgdbm6r8833736g------next---- fill up computer name------ next---- adjust date and time setting------ next---- typical setting------ next---- no this computer is not on network------ next------ finish------ restart computer------ next------ skip no not at thistime------ next------ fill up the user name----------- finish27 Unattended installation of XPInsert Win XP cd into cd rom it auto run------ exit------ My computer------Rt click on cd rom colon------ open------ double click on support folder------double click on tools folder------ double click on depolycab5(copy all thefiles of this folder) then Rt click------ extract------ expand My computer------take an partition eg C------ make a new folder------ make deploy toolsfolder------ extract------ then goes to folder which we create here we see allthese files------- double click on setupmgrexe----- next------ create newnext------ unattended setup next------ Win XP professional next------- fullyautomated next------ create a new distribution share next------ on the cdnext------ next------ accept the license agreement next------ fill up the nameand organization next------ next------ then define date and time settingnext------ then fill up product key next------ fill up computer name------ fillup password if required------ next------ typical setupsetting next------ next----- next------ use the default region next------ language Indic next------ usethe default internet explorer setting next------ a folder name windows next------ next------ next------ Finish------ ok Here all files of the cd has beencoping in the windist named folderNow at the client side_____________________Start------ run------ browse------ double click on my network places icon------ double click on entire network------ double click on Microsoft windowsnetwork------- double click on domain name------ after this double click onthat computer on which answer file is there------ double click on windistfolder------ double click on I386------ select WINNT32 and open------ all

these appears in run of following type____Eg Uni-awvvitwotacwindistI386WINNT32exe unattended------okAfter this only type serial number28 Installation of VistaInstallation of Windows VistaPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Press any key to continue ------ we can see setup into GUI mode------Install now------ fill up product key------ next------ select Windows VistaBusiness------ check mark on I accept the license terms------ next------ clickon custom setup------ Here if we want to create portions then click oncreate partion and select new------ then define space near about 15GB------format------ next------ type user name and password------ next------ next------ ask me latter------ next------ select date and time setting------ next------work------ start29 Installation of Exchange ServerInsert Exchange cd (auto run)----- exchange deployment tool------ deploythe 1st exchange 2003 server------ new exchange 2003 installation------check mark on no8 and click on run the setup now------ next I agree nextnext create a new exchange organization next next I agree next nextok[then enter into ADS users and computers----- built-in------ double clickon pre windows 2000 group members select NT authority and remove yesok] finish30 Difference between Windows NT and 2000Windows NT Windows 2000a) Directory Service Active Directory Serviceb) FAT16 and NTFS 40 FAT16 FAT32 and NTFS 50c) Compression Compression Encryption and Disk Quotad) System Policy Group Policye) Local and Global Group Local Global and Universal Groupf) No IPsec IPsec builting) 40000 user limit 100000 user limith) NTLM authentication NTLM and Kerberos authenticationi) Basic disk Basic and Dynamic Disk31 Difference between Windows NT and 2003Windows NT Windows 2003a) Directory Service Active Directory Serviceb) FAT16 and NTFS 40 FAT16 FAT32 and NTFS 50c) Compression Compression Encryption and Disk Quotad) System Policy Group Policye) Local and Global Group Local Global and Universal Groupf) No IPsec IPsec builtinPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

g) 40000 user limit 100000 user limith) NTLM authentication NTLM and Kerberos authenticationi) Basic disk Basic and Dynamic Diskj) No Shadow Copy Shadow copyk) ERD ASR32 Difference between Windows 2000 Server and 2003 ServerWindows 2000 Windows 2003a) No Shadow copy Shadow Copy featureb) No RPC over HTTP RPC over HTTPc) 32 bit 32 bit and 64 bitd) no Domain rename features domain rename featuree) Terminal Service Remote desktop and assistancef) ERD ASRg) less command line tool more command line toolsh) No Stub DNS Stub DNSi) IIS 5 IIS 633 Difference between Windows 2000 Prof and Windows XP profWindows 2000 Prof Windows XP profa) ERD ASRb) Terminal Service Remote Desktop and assistancec) IE 5 IE 6d) No Firewall Basic firewalle) NO Alternate IP configuration Alternate IP configurationf) NO System restore System restoreg) NO Driver rollback feature Driver rollback feature34 Difference between Windows XP home and Windows XP profWindows XP home Windows XP professionala) no Remote desktop remote desktopb) NO Offline folders Offline foldersc) 1 processor 2 processord) workgroup member Work group and domain memberPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

e) NO Encryption Encryptionf) NO GPO GPOg) NO Roaming profile Roaming profileh) no ASR ASR35 Difference between Windows XP and Windows 98Windows XP Windows 98a) Remote desktop No Remote desktopb) GPO No GPOc) 2 processor 1 processord) NTLM amp Kerberos NTLM authentication

e) Encryption NO Encryptionf) Disk Quota NO Disk Quotag) FAT FAT32 and NTFS FAT and FAT32h) IE 5 IE 436 Difference between Windows 95 and Windows 98Windows 95 Windows 98a) NO USB support USB supportb) FAT 16 and FAT32 for R2 FAT16 and FAT32c) Single monitor Multiple monitord) NO Direct X Direct Xe) IE3 IE 4f) NO APM (Adv Power Management) APMFor Computer networking Tips and tricks visit ndash wwwcom-networkscomPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

security[3] No datacompressionDatacompression[4] No EFS EFS[5] No disk quota Disk quota[6] No sharing levelsecuritySharing levelsecurityHow many logical drives is it possible to fit on to a physical diskMaximum of 24 logical drives The extended partition can only have 23logical drives16 Describe Operating SystemA type of software which is use to manage user and hardware is called asoperating systemOS establishes the communication between hardware and applicationsoftwareSystem file of DOS ndash iosys msdossys commandcomKernel file- Particular os file which directly communicates with thehardware of systemPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Kernel file of DOS- iosys msdossysWindows- kernal32dllShell file- Particular os file which act as interpreter between user andhardware of system It means it converts user level language into machinelevel languageShell file of Dos- commandcomWindows- xplorerexeWindows XP- Windows Experience Professional17 Which boot files required to boot systemNTLDR ndash loader fileNTDETECTCOM ndash recognizes hardwareBOOTINI ndash OS menuBOOTSECTDOS ndash alt boot sectorNTOSKRNLEXE - kernelHALDLL -SYSTEM32CONFIG - registrySYSTEM32DRIVERSSYS ndash drivers18 What is min hardware requirement for XP P1 133 MHz

64 MB RAM15GB free hard disk space19 What are the types of XPWindows XP Home editionProfessionalMedia center editionTablet PC64 bit version20 Describe Features of Windows XPWin 2000 and Win XP both are based on the NT kernelFast user switchingClient server architectureRemote desktop connection and restore option if crashEnhanced software restriction policiesEncrypting File System (EFS) with multi-user supportIP Security (IPSec)Internet Explorer Add-on ManagerWindows FirewallWindows Firewall Exception ListPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Windows Firewall Application and Port Restrictions21 What is min hardware requirement for Win 98PentiumMemory - 32 - 64 MBDisk Space - 400 MB22 What is min hardware requirement for VistaP3700MHz512 MB RAM23 What is min hardware requirement for Exchange ServerP3 700 MHz256MB RAM but recommended 512MB15GB of free hard disk space24 What is min hardware requirement for Window 2000 serverPentium 133 recommended 350 MHz64 MB recommended 128 MB RAMVGA recommended SVGA650 MB free disk space 2 GB recommended and 64 GB available25 What are the types of Win 2003 Server family-Standard serverAdvanced serverEnterprise edition

Data center editionMedia center editionWeb edition26 Installation of XPPress the power supply button------ press delf2Num key to enter intobios------ advanced setup press any key to boot from cd------ enter tocontinue------ f8 to likens agreement------ here if u want to create partitionthen press C and fill up partition size in mb------( repeat this process tocreate another partition)------ if u want to delete the partition then press d-Print to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

----- select c partition press enter to continue------ select format thepartition using FAT or NTFS file system------Now u r computer is from hard disk------ next---- fill up name andorganization------ fill up serial key q7q6wq3846rgdbm6r8833736g------next---- fill up computer name------ next---- adjust date and time setting------ next---- typical setting------ next---- no this computer is not on network------ next------ finish------ restart computer------ next------ skip no not at thistime------ next------ fill up the user name----------- finish27 Unattended installation of XPInsert Win XP cd into cd rom it auto run------ exit------ My computer------Rt click on cd rom colon------ open------ double click on support folder------double click on tools folder------ double click on depolycab5(copy all thefiles of this folder) then Rt click------ extract------ expand My computer------take an partition eg C------ make a new folder------ make deploy toolsfolder------ extract------ then goes to folder which we create here we see allthese files------- double click on setupmgrexe----- next------ create newnext------ unattended setup next------ Win XP professional next------- fullyautomated next------ create a new distribution share next------ on the cdnext------ next------ accept the license agreement next------ fill up the nameand organization next------ next------ then define date and time settingnext------ then fill up product key next------ fill up computer name------ fillup password if required------ next------ typical setupsetting next------ next----- next------ use the default region next------ language Indic next------ usethe default internet explorer setting next------ a folder name windows next------ next------ next------ Finish------ ok Here all files of the cd has beencoping in the windist named folderNow at the client side_____________________Start------ run------ browse------ double click on my network places icon------ double click on entire network------ double click on Microsoft windowsnetwork------- double click on domain name------ after this double click onthat computer on which answer file is there------ double click on windistfolder------ double click on I386------ select WINNT32 and open------ all

these appears in run of following type____Eg Uni-awvvitwotacwindistI386WINNT32exe unattended------okAfter this only type serial number28 Installation of VistaInstallation of Windows VistaPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Press any key to continue ------ we can see setup into GUI mode------Install now------ fill up product key------ next------ select Windows VistaBusiness------ check mark on I accept the license terms------ next------ clickon custom setup------ Here if we want to create portions then click oncreate partion and select new------ then define space near about 15GB------format------ next------ type user name and password------ next------ next------ ask me latter------ next------ select date and time setting------ next------work------ start29 Installation of Exchange ServerInsert Exchange cd (auto run)----- exchange deployment tool------ deploythe 1st exchange 2003 server------ new exchange 2003 installation------check mark on no8 and click on run the setup now------ next I agree nextnext create a new exchange organization next next I agree next nextok[then enter into ADS users and computers----- built-in------ double clickon pre windows 2000 group members select NT authority and remove yesok] finish30 Difference between Windows NT and 2000Windows NT Windows 2000a) Directory Service Active Directory Serviceb) FAT16 and NTFS 40 FAT16 FAT32 and NTFS 50c) Compression Compression Encryption and Disk Quotad) System Policy Group Policye) Local and Global Group Local Global and Universal Groupf) No IPsec IPsec builting) 40000 user limit 100000 user limith) NTLM authentication NTLM and Kerberos authenticationi) Basic disk Basic and Dynamic Disk31 Difference between Windows NT and 2003Windows NT Windows 2003a) Directory Service Active Directory Serviceb) FAT16 and NTFS 40 FAT16 FAT32 and NTFS 50c) Compression Compression Encryption and Disk Quotad) System Policy Group Policye) Local and Global Group Local Global and Universal Groupf) No IPsec IPsec builtinPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

g) 40000 user limit 100000 user limith) NTLM authentication NTLM and Kerberos authenticationi) Basic disk Basic and Dynamic Diskj) No Shadow Copy Shadow copyk) ERD ASR32 Difference between Windows 2000 Server and 2003 ServerWindows 2000 Windows 2003a) No Shadow copy Shadow Copy featureb) No RPC over HTTP RPC over HTTPc) 32 bit 32 bit and 64 bitd) no Domain rename features domain rename featuree) Terminal Service Remote desktop and assistancef) ERD ASRg) less command line tool more command line toolsh) No Stub DNS Stub DNSi) IIS 5 IIS 633 Difference between Windows 2000 Prof and Windows XP profWindows 2000 Prof Windows XP profa) ERD ASRb) Terminal Service Remote Desktop and assistancec) IE 5 IE 6d) No Firewall Basic firewalle) NO Alternate IP configuration Alternate IP configurationf) NO System restore System restoreg) NO Driver rollback feature Driver rollback feature34 Difference between Windows XP home and Windows XP profWindows XP home Windows XP professionala) no Remote desktop remote desktopb) NO Offline folders Offline foldersc) 1 processor 2 processord) workgroup member Work group and domain memberPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

e) NO Encryption Encryptionf) NO GPO GPOg) NO Roaming profile Roaming profileh) no ASR ASR35 Difference between Windows XP and Windows 98Windows XP Windows 98a) Remote desktop No Remote desktopb) GPO No GPOc) 2 processor 1 processord) NTLM amp Kerberos NTLM authentication

e) Encryption NO Encryptionf) Disk Quota NO Disk Quotag) FAT FAT32 and NTFS FAT and FAT32h) IE 5 IE 436 Difference between Windows 95 and Windows 98Windows 95 Windows 98a) NO USB support USB supportb) FAT 16 and FAT32 for R2 FAT16 and FAT32c) Single monitor Multiple monitord) NO Direct X Direct Xe) IE3 IE 4f) NO APM (Adv Power Management) APMFor Computer networking Tips and tricks visit ndash wwwcom-networkscomPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

64 MB RAM15GB free hard disk space19 What are the types of XPWindows XP Home editionProfessionalMedia center editionTablet PC64 bit version20 Describe Features of Windows XPWin 2000 and Win XP both are based on the NT kernelFast user switchingClient server architectureRemote desktop connection and restore option if crashEnhanced software restriction policiesEncrypting File System (EFS) with multi-user supportIP Security (IPSec)Internet Explorer Add-on ManagerWindows FirewallWindows Firewall Exception ListPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Windows Firewall Application and Port Restrictions21 What is min hardware requirement for Win 98PentiumMemory - 32 - 64 MBDisk Space - 400 MB22 What is min hardware requirement for VistaP3700MHz512 MB RAM23 What is min hardware requirement for Exchange ServerP3 700 MHz256MB RAM but recommended 512MB15GB of free hard disk space24 What is min hardware requirement for Window 2000 serverPentium 133 recommended 350 MHz64 MB recommended 128 MB RAMVGA recommended SVGA650 MB free disk space 2 GB recommended and 64 GB available25 What are the types of Win 2003 Server family-Standard serverAdvanced serverEnterprise edition

Data center editionMedia center editionWeb edition26 Installation of XPPress the power supply button------ press delf2Num key to enter intobios------ advanced setup press any key to boot from cd------ enter tocontinue------ f8 to likens agreement------ here if u want to create partitionthen press C and fill up partition size in mb------( repeat this process tocreate another partition)------ if u want to delete the partition then press d-Print to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

----- select c partition press enter to continue------ select format thepartition using FAT or NTFS file system------Now u r computer is from hard disk------ next---- fill up name andorganization------ fill up serial key q7q6wq3846rgdbm6r8833736g------next---- fill up computer name------ next---- adjust date and time setting------ next---- typical setting------ next---- no this computer is not on network------ next------ finish------ restart computer------ next------ skip no not at thistime------ next------ fill up the user name----------- finish27 Unattended installation of XPInsert Win XP cd into cd rom it auto run------ exit------ My computer------Rt click on cd rom colon------ open------ double click on support folder------double click on tools folder------ double click on depolycab5(copy all thefiles of this folder) then Rt click------ extract------ expand My computer------take an partition eg C------ make a new folder------ make deploy toolsfolder------ extract------ then goes to folder which we create here we see allthese files------- double click on setupmgrexe----- next------ create newnext------ unattended setup next------ Win XP professional next------- fullyautomated next------ create a new distribution share next------ on the cdnext------ next------ accept the license agreement next------ fill up the nameand organization next------ next------ then define date and time settingnext------ then fill up product key next------ fill up computer name------ fillup password if required------ next------ typical setupsetting next------ next----- next------ use the default region next------ language Indic next------ usethe default internet explorer setting next------ a folder name windows next------ next------ next------ Finish------ ok Here all files of the cd has beencoping in the windist named folderNow at the client side_____________________Start------ run------ browse------ double click on my network places icon------ double click on entire network------ double click on Microsoft windowsnetwork------- double click on domain name------ after this double click onthat computer on which answer file is there------ double click on windistfolder------ double click on I386------ select WINNT32 and open------ all

these appears in run of following type____Eg Uni-awvvitwotacwindistI386WINNT32exe unattended------okAfter this only type serial number28 Installation of VistaInstallation of Windows VistaPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Press any key to continue ------ we can see setup into GUI mode------Install now------ fill up product key------ next------ select Windows VistaBusiness------ check mark on I accept the license terms------ next------ clickon custom setup------ Here if we want to create portions then click oncreate partion and select new------ then define space near about 15GB------format------ next------ type user name and password------ next------ next------ ask me latter------ next------ select date and time setting------ next------work------ start29 Installation of Exchange ServerInsert Exchange cd (auto run)----- exchange deployment tool------ deploythe 1st exchange 2003 server------ new exchange 2003 installation------check mark on no8 and click on run the setup now------ next I agree nextnext create a new exchange organization next next I agree next nextok[then enter into ADS users and computers----- built-in------ double clickon pre windows 2000 group members select NT authority and remove yesok] finish30 Difference between Windows NT and 2000Windows NT Windows 2000a) Directory Service Active Directory Serviceb) FAT16 and NTFS 40 FAT16 FAT32 and NTFS 50c) Compression Compression Encryption and Disk Quotad) System Policy Group Policye) Local and Global Group Local Global and Universal Groupf) No IPsec IPsec builting) 40000 user limit 100000 user limith) NTLM authentication NTLM and Kerberos authenticationi) Basic disk Basic and Dynamic Disk31 Difference between Windows NT and 2003Windows NT Windows 2003a) Directory Service Active Directory Serviceb) FAT16 and NTFS 40 FAT16 FAT32 and NTFS 50c) Compression Compression Encryption and Disk Quotad) System Policy Group Policye) Local and Global Group Local Global and Universal Groupf) No IPsec IPsec builtinPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

g) 40000 user limit 100000 user limith) NTLM authentication NTLM and Kerberos authenticationi) Basic disk Basic and Dynamic Diskj) No Shadow Copy Shadow copyk) ERD ASR32 Difference between Windows 2000 Server and 2003 ServerWindows 2000 Windows 2003a) No Shadow copy Shadow Copy featureb) No RPC over HTTP RPC over HTTPc) 32 bit 32 bit and 64 bitd) no Domain rename features domain rename featuree) Terminal Service Remote desktop and assistancef) ERD ASRg) less command line tool more command line toolsh) No Stub DNS Stub DNSi) IIS 5 IIS 633 Difference between Windows 2000 Prof and Windows XP profWindows 2000 Prof Windows XP profa) ERD ASRb) Terminal Service Remote Desktop and assistancec) IE 5 IE 6d) No Firewall Basic firewalle) NO Alternate IP configuration Alternate IP configurationf) NO System restore System restoreg) NO Driver rollback feature Driver rollback feature34 Difference between Windows XP home and Windows XP profWindows XP home Windows XP professionala) no Remote desktop remote desktopb) NO Offline folders Offline foldersc) 1 processor 2 processord) workgroup member Work group and domain memberPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

e) NO Encryption Encryptionf) NO GPO GPOg) NO Roaming profile Roaming profileh) no ASR ASR35 Difference between Windows XP and Windows 98Windows XP Windows 98a) Remote desktop No Remote desktopb) GPO No GPOc) 2 processor 1 processord) NTLM amp Kerberos NTLM authentication

e) Encryption NO Encryptionf) Disk Quota NO Disk Quotag) FAT FAT32 and NTFS FAT and FAT32h) IE 5 IE 436 Difference between Windows 95 and Windows 98Windows 95 Windows 98a) NO USB support USB supportb) FAT 16 and FAT32 for R2 FAT16 and FAT32c) Single monitor Multiple monitord) NO Direct X Direct Xe) IE3 IE 4f) NO APM (Adv Power Management) APMFor Computer networking Tips and tricks visit ndash wwwcom-networkscomPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Data center editionMedia center editionWeb edition26 Installation of XPPress the power supply button------ press delf2Num key to enter intobios------ advanced setup press any key to boot from cd------ enter tocontinue------ f8 to likens agreement------ here if u want to create partitionthen press C and fill up partition size in mb------( repeat this process tocreate another partition)------ if u want to delete the partition then press d-Print to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

----- select c partition press enter to continue------ select format thepartition using FAT or NTFS file system------Now u r computer is from hard disk------ next---- fill up name andorganization------ fill up serial key q7q6wq3846rgdbm6r8833736g------next---- fill up computer name------ next---- adjust date and time setting------ next---- typical setting------ next---- no this computer is not on network------ next------ finish------ restart computer------ next------ skip no not at thistime------ next------ fill up the user name----------- finish27 Unattended installation of XPInsert Win XP cd into cd rom it auto run------ exit------ My computer------Rt click on cd rom colon------ open------ double click on support folder------double click on tools folder------ double click on depolycab5(copy all thefiles of this folder) then Rt click------ extract------ expand My computer------take an partition eg C------ make a new folder------ make deploy toolsfolder------ extract------ then goes to folder which we create here we see allthese files------- double click on setupmgrexe----- next------ create newnext------ unattended setup next------ Win XP professional next------- fullyautomated next------ create a new distribution share next------ on the cdnext------ next------ accept the license agreement next------ fill up the nameand organization next------ next------ then define date and time settingnext------ then fill up product key next------ fill up computer name------ fillup password if required------ next------ typical setupsetting next------ next----- next------ use the default region next------ language Indic next------ usethe default internet explorer setting next------ a folder name windows next------ next------ next------ Finish------ ok Here all files of the cd has beencoping in the windist named folderNow at the client side_____________________Start------ run------ browse------ double click on my network places icon------ double click on entire network------ double click on Microsoft windowsnetwork------- double click on domain name------ after this double click onthat computer on which answer file is there------ double click on windistfolder------ double click on I386------ select WINNT32 and open------ all

these appears in run of following type____Eg Uni-awvvitwotacwindistI386WINNT32exe unattended------okAfter this only type serial number28 Installation of VistaInstallation of Windows VistaPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Press any key to continue ------ we can see setup into GUI mode------Install now------ fill up product key------ next------ select Windows VistaBusiness------ check mark on I accept the license terms------ next------ clickon custom setup------ Here if we want to create portions then click oncreate partion and select new------ then define space near about 15GB------format------ next------ type user name and password------ next------ next------ ask me latter------ next------ select date and time setting------ next------work------ start29 Installation of Exchange ServerInsert Exchange cd (auto run)----- exchange deployment tool------ deploythe 1st exchange 2003 server------ new exchange 2003 installation------check mark on no8 and click on run the setup now------ next I agree nextnext create a new exchange organization next next I agree next nextok[then enter into ADS users and computers----- built-in------ double clickon pre windows 2000 group members select NT authority and remove yesok] finish30 Difference between Windows NT and 2000Windows NT Windows 2000a) Directory Service Active Directory Serviceb) FAT16 and NTFS 40 FAT16 FAT32 and NTFS 50c) Compression Compression Encryption and Disk Quotad) System Policy Group Policye) Local and Global Group Local Global and Universal Groupf) No IPsec IPsec builting) 40000 user limit 100000 user limith) NTLM authentication NTLM and Kerberos authenticationi) Basic disk Basic and Dynamic Disk31 Difference between Windows NT and 2003Windows NT Windows 2003a) Directory Service Active Directory Serviceb) FAT16 and NTFS 40 FAT16 FAT32 and NTFS 50c) Compression Compression Encryption and Disk Quotad) System Policy Group Policye) Local and Global Group Local Global and Universal Groupf) No IPsec IPsec builtinPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

g) 40000 user limit 100000 user limith) NTLM authentication NTLM and Kerberos authenticationi) Basic disk Basic and Dynamic Diskj) No Shadow Copy Shadow copyk) ERD ASR32 Difference between Windows 2000 Server and 2003 ServerWindows 2000 Windows 2003a) No Shadow copy Shadow Copy featureb) No RPC over HTTP RPC over HTTPc) 32 bit 32 bit and 64 bitd) no Domain rename features domain rename featuree) Terminal Service Remote desktop and assistancef) ERD ASRg) less command line tool more command line toolsh) No Stub DNS Stub DNSi) IIS 5 IIS 633 Difference between Windows 2000 Prof and Windows XP profWindows 2000 Prof Windows XP profa) ERD ASRb) Terminal Service Remote Desktop and assistancec) IE 5 IE 6d) No Firewall Basic firewalle) NO Alternate IP configuration Alternate IP configurationf) NO System restore System restoreg) NO Driver rollback feature Driver rollback feature34 Difference between Windows XP home and Windows XP profWindows XP home Windows XP professionala) no Remote desktop remote desktopb) NO Offline folders Offline foldersc) 1 processor 2 processord) workgroup member Work group and domain memberPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

e) NO Encryption Encryptionf) NO GPO GPOg) NO Roaming profile Roaming profileh) no ASR ASR35 Difference between Windows XP and Windows 98Windows XP Windows 98a) Remote desktop No Remote desktopb) GPO No GPOc) 2 processor 1 processord) NTLM amp Kerberos NTLM authentication

e) Encryption NO Encryptionf) Disk Quota NO Disk Quotag) FAT FAT32 and NTFS FAT and FAT32h) IE 5 IE 436 Difference between Windows 95 and Windows 98Windows 95 Windows 98a) NO USB support USB supportb) FAT 16 and FAT32 for R2 FAT16 and FAT32c) Single monitor Multiple monitord) NO Direct X Direct Xe) IE3 IE 4f) NO APM (Adv Power Management) APMFor Computer networking Tips and tricks visit ndash wwwcom-networkscomPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

these appears in run of following type____Eg Uni-awvvitwotacwindistI386WINNT32exe unattended------okAfter this only type serial number28 Installation of VistaInstallation of Windows VistaPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

Press any key to continue ------ we can see setup into GUI mode------Install now------ fill up product key------ next------ select Windows VistaBusiness------ check mark on I accept the license terms------ next------ clickon custom setup------ Here if we want to create portions then click oncreate partion and select new------ then define space near about 15GB------format------ next------ type user name and password------ next------ next------ ask me latter------ next------ select date and time setting------ next------work------ start29 Installation of Exchange ServerInsert Exchange cd (auto run)----- exchange deployment tool------ deploythe 1st exchange 2003 server------ new exchange 2003 installation------check mark on no8 and click on run the setup now------ next I agree nextnext create a new exchange organization next next I agree next nextok[then enter into ADS users and computers----- built-in------ double clickon pre windows 2000 group members select NT authority and remove yesok] finish30 Difference between Windows NT and 2000Windows NT Windows 2000a) Directory Service Active Directory Serviceb) FAT16 and NTFS 40 FAT16 FAT32 and NTFS 50c) Compression Compression Encryption and Disk Quotad) System Policy Group Policye) Local and Global Group Local Global and Universal Groupf) No IPsec IPsec builting) 40000 user limit 100000 user limith) NTLM authentication NTLM and Kerberos authenticationi) Basic disk Basic and Dynamic Disk31 Difference between Windows NT and 2003Windows NT Windows 2003a) Directory Service Active Directory Serviceb) FAT16 and NTFS 40 FAT16 FAT32 and NTFS 50c) Compression Compression Encryption and Disk Quotad) System Policy Group Policye) Local and Global Group Local Global and Universal Groupf) No IPsec IPsec builtinPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

g) 40000 user limit 100000 user limith) NTLM authentication NTLM and Kerberos authenticationi) Basic disk Basic and Dynamic Diskj) No Shadow Copy Shadow copyk) ERD ASR32 Difference between Windows 2000 Server and 2003 ServerWindows 2000 Windows 2003a) No Shadow copy Shadow Copy featureb) No RPC over HTTP RPC over HTTPc) 32 bit 32 bit and 64 bitd) no Domain rename features domain rename featuree) Terminal Service Remote desktop and assistancef) ERD ASRg) less command line tool more command line toolsh) No Stub DNS Stub DNSi) IIS 5 IIS 633 Difference between Windows 2000 Prof and Windows XP profWindows 2000 Prof Windows XP profa) ERD ASRb) Terminal Service Remote Desktop and assistancec) IE 5 IE 6d) No Firewall Basic firewalle) NO Alternate IP configuration Alternate IP configurationf) NO System restore System restoreg) NO Driver rollback feature Driver rollback feature34 Difference between Windows XP home and Windows XP profWindows XP home Windows XP professionala) no Remote desktop remote desktopb) NO Offline folders Offline foldersc) 1 processor 2 processord) workgroup member Work group and domain memberPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

e) NO Encryption Encryptionf) NO GPO GPOg) NO Roaming profile Roaming profileh) no ASR ASR35 Difference between Windows XP and Windows 98Windows XP Windows 98a) Remote desktop No Remote desktopb) GPO No GPOc) 2 processor 1 processord) NTLM amp Kerberos NTLM authentication

e) Encryption NO Encryptionf) Disk Quota NO Disk Quotag) FAT FAT32 and NTFS FAT and FAT32h) IE 5 IE 436 Difference between Windows 95 and Windows 98Windows 95 Windows 98a) NO USB support USB supportb) FAT 16 and FAT32 for R2 FAT16 and FAT32c) Single monitor Multiple monitord) NO Direct X Direct Xe) IE3 IE 4f) NO APM (Adv Power Management) APMFor Computer networking Tips and tricks visit ndash wwwcom-networkscomPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

g) 40000 user limit 100000 user limith) NTLM authentication NTLM and Kerberos authenticationi) Basic disk Basic and Dynamic Diskj) No Shadow Copy Shadow copyk) ERD ASR32 Difference between Windows 2000 Server and 2003 ServerWindows 2000 Windows 2003a) No Shadow copy Shadow Copy featureb) No RPC over HTTP RPC over HTTPc) 32 bit 32 bit and 64 bitd) no Domain rename features domain rename featuree) Terminal Service Remote desktop and assistancef) ERD ASRg) less command line tool more command line toolsh) No Stub DNS Stub DNSi) IIS 5 IIS 633 Difference between Windows 2000 Prof and Windows XP profWindows 2000 Prof Windows XP profa) ERD ASRb) Terminal Service Remote Desktop and assistancec) IE 5 IE 6d) No Firewall Basic firewalle) NO Alternate IP configuration Alternate IP configurationf) NO System restore System restoreg) NO Driver rollback feature Driver rollback feature34 Difference between Windows XP home and Windows XP profWindows XP home Windows XP professionala) no Remote desktop remote desktopb) NO Offline folders Offline foldersc) 1 processor 2 processord) workgroup member Work group and domain memberPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

e) NO Encryption Encryptionf) NO GPO GPOg) NO Roaming profile Roaming profileh) no ASR ASR35 Difference between Windows XP and Windows 98Windows XP Windows 98a) Remote desktop No Remote desktopb) GPO No GPOc) 2 processor 1 processord) NTLM amp Kerberos NTLM authentication

e) Encryption NO Encryptionf) Disk Quota NO Disk Quotag) FAT FAT32 and NTFS FAT and FAT32h) IE 5 IE 436 Difference between Windows 95 and Windows 98Windows 95 Windows 98a) NO USB support USB supportb) FAT 16 and FAT32 for R2 FAT16 and FAT32c) Single monitor Multiple monitord) NO Direct X Direct Xe) IE3 IE 4f) NO APM (Adv Power Management) APMFor Computer networking Tips and tricks visit ndash wwwcom-networkscomPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)

e) Encryption NO Encryptionf) Disk Quota NO Disk Quotag) FAT FAT32 and NTFS FAT and FAT32h) IE 5 IE 436 Difference between Windows 95 and Windows 98Windows 95 Windows 98a) NO USB support USB supportb) FAT 16 and FAT32 for R2 FAT16 and FAT32c) Single monitor Multiple monitord) NO Direct X Direct Xe) IE3 IE 4f) NO APM (Adv Power Management) APMFor Computer networking Tips and tricks visit ndash wwwcom-networkscomPrint to PDF without this message by purchasing novaPDF (httpwwwnovapdfcom)