NXG 1st Solution Asset Management Vision and Conceptional ... · 2/4/2019 · MGNT ORDER MGNT...

© 2018 FNT GmbH

FNT SOFTWARE02.04.2019

DataCenterServices ExcellenceData Center Services – as solid and technically as ever, but presented with customer-centricity,

delivered fast, made accessible and perfectly managed and documented over their complete lifecycle!

Matthias Gromann, Businessline Manager Asset & Configuration Management, FNT GmbH

© 2018 FNT GmbH

02.04.2019 2

SLA

© 2018 FNT GmbH

The Integrated Service Engine Landscape

(Architectural 3x6 Matrix)

02.04.20193x6 Matrix

3

E-Shop

Product

Variants

E-Shop

Order / Solution

My Services

BMDB

CRM / ERP

Contract

B-MON

Business

Monitoring

Inform

B-Ticket

Governance

Ticket

BLA / CSF

Business

Reporting

P-CMDB

CI-Definition

Catalog

Workflow

Workflow

Orders

CMDB

Instantiated

CIs

I-MON

Infrastructure

Monitoring

I-Ticket

Infrastructure

Ticket

OLA / KPI

Reporting

Orchestration

Service Order

PMDB

Product

Catalog

SMDB

Service

Catalog

S-MON

Service

Monitoring

S-Ticket

Service

Ticket

SLA / KPI

Reporting

Order Supply OperationIncident /

SupportReporting

Definition Fulfillment Instance Mgt. Monitoring Ticketing Reporting

Execution/LifeCycle

CEC (Customer Experience Chain)

Explanation:

• The “PMDB” (Product

Management Database) is

created during Service

Design

• The „SMDB (Service


created when an order has

been placed (Instantiation).

• PMDB and SMDB are integral

parts of the Service Engine.

• Blueprint Management

ensures that technical

infrastructure elements fullfill

service design specs and can

be delivered as reliable and

quickly as possible.

• PMDB/SMDB together with

CMDB keep 95% of all

necessary data for the whole

ITSM-Lifecycle

© 2018 FNT GmbH



02.04.20193x6 Matrix

4

E-Shop

Product

Variants

E-Shop

Order / Solution

My Services

BMDB

CRM / ERP

Contract

B-MON

Business

Monitoring

Inform

B-Ticket

Governance

Ticket

BLA / CSF

Business

Reporting

P-CMDB

CI-Definition

Catalog

Workflow

Workflow

Orders

CMDB

Instantiated

CIs

I-MON

Infrastructure

Monitoring

I-Ticket

Infrastructure

Ticket

OLA / KPI

Reporting

Orchestration

Service Order

PMDB

Product

Catalog

SMDB

Service

Catalog

S-MON

Service

Monitoring

S-Ticket

Service

Ticket

SLA / KPI

Reporting


SupportReporting


Execution


ORDER

MGNT

ORDER

MGNT

TECHNICAL

BLUEPRINT

MGNT

SHOPSHOPREVENUE

MGNT

Order Management

Technical BlueprintManagement

Order Management

Explanation:




Design
















ITSM-Lifecycle

© 2018 FNT GmbH



02.04.20193x6 Matrix

5

E-Shop

Product

Variants

E-Shop

Order / Solution

My Services

BMDB

CRM / ERP

Contract

B-MON

Business

Monitoring

Inform

B-Ticket

Governance

Ticket

BLA / CSF

Business

Reporting

P-CMDB

CI-Definition

Catalog

Workflow

Workflow

Orders

CMDB

Instantiated

CIs

I-MON

Infrastructure

Monitoring

I-Ticket

Infrastructure

Ticket

OLA / KPI

Reporting

Orchestration

Service Order

PMDB

Product

Catalog

SMDB

Service

Catalog

S-MON

Service

Monitoring

S-Ticket

Service

Ticket

SLA / KPI

Reporting


SupportReporting


Execution


Explanation:




Design
















ITSM-Lifecycle

© 2018 FNT GmbH

02.04.2019 6

SELFSERVICE

© 2018 FNT GmbH

02.04.2019 7

SELFSERVICE

© 2018 FNT GmbH

▪ Services designed?✓

✓▪ Quality aspects/parameters defined?

▪ Touchpoints reduced to one-stop-shopping?✓

✓▪ Service components identified?

Service Manager

Data Center Infrastructure ManagerHow to fullfill the promise?

▪ In time?

▪ In quality?

▪ In budget?

02.04.2019 8

CustomerDescription with Quality Params

Service Options

Order

Service with

options

Components

providing

options

✓▪ Service decomposition & attributes machine-readable ?

© 2018 FNT GmbH

02.04.2019 9

SELFSERVICE

© 2018 FNT GmbH

?

▪ Workflow engine available and running?✓

✓▪ Data communication bus-based?

▪ Available automation interfaces connected?✓

▪ Non-automatable elements in the production chain?

▪ Sync the provisioning of services over multiple

technologies and supply multiple parallel automation

systems with input?

▪ Conversion of service quality parameters into technical parameters?

▪ Collaboration on technical design and long-term

management of configurations & parameters?

02.04.2019 10

▪ Provisioned elements aligned with service promise?

▪ Parts of the automation extremely unreliable?

▪ How to avoid the maintenance horrors of coding structural

information into the workflow engine, the bus,…?

?

?

© 2018 FNT GmbH

02.04.2019 11

Parameter Set

Instruction Set

StructuralBlueprint

Assembly Unit

(HW only)

Template Server

(HW, SW, Config Params) Holistic Blueprint Management

© 2018 FNT GmbH

02.04.2019 12

x100 2.000t 17kts

© 2018 FNT GmbH

02.04.2019 13

The classic engineering blueprint.

All technical elements. All technical specs. Work instructions.

© 2018 FNT GmbH

02.04.2019In direct connection a multi-repository connection approach to services ist still a major headache

14

Service/Catalog Mgmt

????Main

CMDBFNT

Command,

of course! ;-)

HPE

Private

Cloud

Service

Repository

VMware

Private Cloud

Repositoriy

Legacy

RepositorySpecial

CMDB

Access

Mgmt

AWSMicrosoft

Azure

?? ?

© 2018 FNT GmbH

02.04.2019Multi-repository situation still a major headache

15

Service/Catalog Mgmt

Main

CMDBFNT

Command,

of course! ;-)

HPE

Private

Cloud

Service

Repository

VMware

Private Cloud

Repositoriy

Legacy

RepositorySpecial

CMDB

Access

Mgmt

AWSMicrosoft

Azure

TBM Blueprint A Blueprint B Blueprint C Blueprint D

✓ ✓ ✓ ✓ ✓ ✓ ✓

© 2018 FNT GmbH

CMDB1 CMDB2

Command

Description

Service-Definition (product)

Options

Order

Service Order

wssid 225 wssid 225

wssid 177

wssid 71

wssid 177

wssid 71

Workorder

Selection of

options and

ordering

Service tree

instantiation

Deployment unit

instantiation

Service Order

Service Order

Workorder

Workorder

Workorder

Workorder

Service OrderRelease Unit id Deployment Unit id (DUI)

Workstep-Set Template 71

Products/Models/Templates Instantiated services/instantiated units/orders

Business order instantiation

Order Handover

1602.04.2019

Layer 4: Configuration Management (CMDB/Repository-Level)

Layer 3: Technical Blueprint Management (Workorder/Workstep)

Layer 2: Service Management (Service Order)

Layer 1: Business/Shop-Frontend (Business Order)

CIs after inital order fullfilment CI/relation changes over time

Satellite Fullfilment

System „Black Box“(other Process Engine,

Auto-Provisioning-

System,…)

n unknown

worksteps

Workstep set

instantiation

Workstep 1

Workstep 2

Order Handover

Workstep

Instantiation

Description

Service (individual instance)

Options

OrderOrder

Service (sub-) order instantiation

Work (sub-) order instantiation

DUI

DUI

DUI

DUIDUI

DUI

DUIDUI

DUI

Deployment Unit id (DUI)

Template Process

Instantiated Process

Workstep 1

Workstep 3

Business Order

with order header information(date, requestor, approver, costcenter,…)

Private/

Public

Cloud


System

„Partial Black Box“(e. g. Command

Planning)

Configuration Drift

Analytics and

ManagementSequence information (template/instantiated)

Workstep 1

Workstep 3

Workstep 2 <\>

Workstep 2 <\> Order

Handover


System „Black Box“(other Process Engine,

Auto-Provisioning-

System,…)

System Environments Dev

for Applications Test

INGEN PLANNER Integ

LOGIMAX

System Environments Dev

for Applications Test

INGEN PLANNER Integ

LOGIMAX

WebLogic Cluster A and/or B

Loadbalancer yes/no

Web Application Server

LAN access

Middleware environment JVM

Virtual ESX server S/M/L

Physical server S/M/L

Virtual operating system Win/Linux

Physical operating ssystem Win/Linux

Database S/M/L

Hotline/Support WD8HRS o. 24x7

Provisioning time 5 days oder 10 days

Physical Server ‘S‘

Type: DL380G8

HDD: 200-400 GB

RAM: 12-18 GB

CPU: 2 x x86

Network card single/double

Power ports

Network ports

Power supply single/double

Switch/router-connection

Data center location A or B

1.Check warehouse stock

2.If required order server

3.Mount server

4.Mount network cards

5.Patch network cabling

6.Patch power cabling

7. …

WebLogic Cluster A

Web Application Server

LAN access

Middleware environment JVM

Virtual ESX server S

Physical server S

Virtuelles operating system Win

Physical operation system Win

Database S

Hotline/Suppport WD8HRS

Provisioning time 5 days

Physical server ‘S‘

Typ: DL380G8

HDD: 200 GB

RAM: 12 GB

CPU: 2 x x86

Netzwerkkarte single/double

Power ports

Network ports

Power supply single

Switch/router-connection

Data center location B

Serv

ice-M

od

ell

ing

So

luti

on

Do

main

CMDB/Repository Solution Domain

Technical Blueprint

Management Domain

Technical Blueprint Management

Sh

op

-/S

elf

-Serv

ice

Po

rtal

Do

main

1.Check warehouse stock

2.If required order server

3.Mount server

4.Mount network cards

5.Patch network cabling

6.Patch power cabling…

Order-Management/

Workflow/Orchestration

Solution Domain

Order Management

© 2018 FNT GmbH

Data Center Services Excellence

02.04.2019 20

Service Manager Data Center

Infrastructure ManagerUser/Data Center

Customer

▪ Amazon-like shopping experience

▪ Amazon-like Delivery Experience

▪ Choices that do actually matter

▪ Transparency about „MyServices“

▪ Deep-dive to DC infrastructure

level with status/monitoring data

per CI

▪ Full Access Control

▪ Transparent portfolio control

▪ Perfect quality assurance

▪ Meaningful, always up-to-date

service repository

▪ Increased root-cause analysis data

down to DC infrastructure level

▪ Objectified SLA discussions

▪ „No surprises“ alignment between DC

infrastructure and service promise

▪ Ability to enforce standardization

▪ Reduced individual planning efforts

for service provisioning

▪ Faster delivery with reduced effort

▪ Utilization of customer self-service to

„outsource“ and/or streamline

standard tasks

NXG 1st Solution Asset Management Vision and Conceptional ... · 2/4/2019 · MGNT ORDER MGNT...

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