Nuance Communications, Inc. - TIPS-USA Communications, Inc. References ** Must have at least 3...

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Transcript of Nuance Communications, Inc. - TIPS-USA Communications, Inc. References ** Must have at least 3...

Page 1: Nuance Communications, Inc. - TIPS-USA Communications, Inc. References ** Must have at least 3 References. References must be School, City, County, University, State Agency or Other
Page 2: Nuance Communications, Inc. - TIPS-USA Communications, Inc. References ** Must have at least 3 References. References must be School, City, County, University, State Agency or Other
Page 3: Nuance Communications, Inc. - TIPS-USA Communications, Inc. References ** Must have at least 3 References. References must be School, City, County, University, State Agency or Other
Page 4: Nuance Communications, Inc. - TIPS-USA Communications, Inc. References ** Must have at least 3 References. References must be School, City, County, University, State Agency or Other
Page 5: Nuance Communications, Inc. - TIPS-USA Communications, Inc. References ** Must have at least 3 References. References must be School, City, County, University, State Agency or Other
Page 6: Nuance Communications, Inc. - TIPS-USA Communications, Inc. References ** Must have at least 3 References. References must be School, City, County, University, State Agency or Other
Page 7: Nuance Communications, Inc. - TIPS-USA Communications, Inc. References ** Must have at least 3 References. References must be School, City, County, University, State Agency or Other
Page 8: Nuance Communications, Inc. - TIPS-USA Communications, Inc. References ** Must have at least 3 References. References must be School, City, County, University, State Agency or Other
Page 9: Nuance Communications, Inc. - TIPS-USA Communications, Inc. References ** Must have at least 3 References. References must be School, City, County, University, State Agency or Other
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02062515 - Page 1 of 5

The Interlocal Purchasing System (TIPS Cooperative)Supplier Response

Bid Information Contact Information Ship to Information

Bid Creator Mr. David Mabe National Address Region VIII Education AddressCoordinator Service Center

Email [email protected] 4845 US Highway 271Phone +1 (903) 243-4759 North ContactFax +1 (866) 749-6674 Pittsburg, TX 75686

Contact Mrs. Kim Thompson DepartmentBid Number 02062515 Coordinator of Office BuildingTitle Computers, Equipment, Operations

Components and Peripherals Floor/RoomBid Type RFP Department TelephoneIssue Date 04/02/2015 Building FaxClose Date 5/15/2015 3:00:00 PM CT EmailNeed by Date Floor/Room

Telephone +1 (866) 839-8477Fax +1 (866) 929-4402Email [email protected]

Supplier Information

Company Troxell Communications, Inc.Address 4830 S 38th St

Phoenix, AZ 85040ContactDepartmentBuildingFloor/RoomTelephone 1 (800) 3527912Fax 1 (800) 7521299EmailSubmitted 5/12/2015 7:30:45 PM CTTotal $0.00

Signature Dave Johnson Email [email protected]

Supplier Notes

Bid Notes

Bid Activities

Bid Messages

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02062515 - Page 2 of 5

Please review the following and respond where necessary# Name Note Response

1 Yes - No Disadvantaged/Minority/Women Business Enterprise - NoD/M/WBE (Required by some participating governmentalentities) Vendor certifies that their firm is a D/M/WBE?Vendor must upload proof of certification to the ”ResponseAttachments” D/M/WBE CERTIFICATES section.

2 Yes - No Highly Underutilized Business - HUB (Required by some Noparticipating governmental entities) Vendor certifies thattheir firm is a HUB? Vendor must upload proof ofcertification to the ”Response Attachments” HUBCERTIFICATES section.

3 Yes - No Certification of Residency (Required by the State of NoTexas) Company submitting bid is a Texas residentbidder?

4 Company Residence (City) Vendor's principal place of business is in the city of? Phoenix

5 Company Residence (State) Vendor's principal place of business is in the state of? Arizona

6 Felony Conviction Notice: (Required by the State of Texas) My firm is, as outlined on (No Response Required)PAGE 5 in the Instructions to Bidders document:(Questions 7 - 9)

7 Yes - No A publicly held corporation; therefore, this reporting Norequirement is not applicable?

8 Yes - No Is not owned or operated by anyone who has been Yesconvicted of a felony?

9 Yes - No Is owned or operated by individual(s) who has/have been Noconvicted of a felony? If answer is YES, a detailedexplanation of the name(s) and conviction(s) must beuploaded to the ”Response Attachments” FELONYCONVICTION section.

10 Pricing Information: Pricing information section. (Questions 11 - 14) (No Response Required)

11 Yes - No In addition to the typical unit pricing furnished herein, the YesVendor agrees to furnish all current and future products atprices that are proportionate to Dealer Pricing. If answer isNO, include a statement detailing how pricing for TIPSparticipants would be calculated in the PRICING documentthat is uploaded to the ”Response Attachments” PRICINGsection.

12 Yes - No Pricing submitted includes the 2% TIPS participation fee? Yes

13 Yes - No Vendor agrees to remit to TIPS the required 2% Yesparticipation fee?

14 Yes - No Additional discounts to TIPS members for bulk quantities Yesor scope of work?

15 Start Time Average start time after receipt of customer order is ____ 14working days?

16 Years Experience Company years experience in this category? 32

17 Yes - No The Vendor can provide services and/or products to all 50 YesUS States?

18 States Served: If answer is NO to question #17, please list which states Additional freight applies for AK andcan be served. (Example: AR, OK, TX) HI

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02062515 - Page 3 of 5

19 Company and/or Product Description: This information will appear on the TIPS website in the Computers, Tablets, Chromebooks,company profile section, if awarded a TIPS contract. (Limit Notebooks, Towers, 1 to 1, Carts,750 characters.) Android, Google, Charging,

Desktops, Mobile Devices,Accessories, Presentation,Microsoft, Surface, Acer, Lenovo,Toshiba, HP, Panasonic, Asus,Samsung, Quality High Tech,Advance, AMZER, Belkin, BlackBox, Bretford, Buhl, Califone, Aver,Copernicus, Corel, D&D, Dell, Elmo,Equil, FrontRow, GumDrop,Hamilton, Hapara, Infocus,Kensington, Kuno, KwikBoost, LG,LighSpeed, Livescribe,LocknCharge, Logitech, Lumens,Luxor, Manfrotto, Max Cases, NEC,NewTek, Panasonic, PowerTower,Qomo, Rugged, Samsung, Galaxy,Samson, Senkatel, SMK, Sony,Interlink, Spectrum, StarTech,Targus, Telvue, Totevision,Eduscape, Barron Systems,Ergotron, Viewsonic

20 Resellers: Does the vendor have resellers that it will name under this Nocontract? (If applicable, vendor should download theReseller/Dealers spreadsheet from the Attachmentssection, fill out the form and submit the document in the”Response Attachments” RESELLERS section.

21 Primary Contact Name Primary Contact Name Dave Johnson

22 Primary Contact Title Primary Contact Title Account Executive

23 Primary Contact Email Primary Contact Email [email protected]

24 Primary Contact Phone Primary Contact Phone - Format (xxx) xxx-xxxx 972-795-1863

25 Primary Contact Fax Primary Contact Fax - Format (xxx) xxx-xxxx 972-542-8563

26 Primary Contact Mobile Primary Contact Mobile- Format (xxx) xxx-xxxx 972-795-1863

27 Secondary Contact Name Secondary Contact Name Liz Ruiz

28 Secondary Contact Title Secondary Contact Title Sales Admin

29 Secondary Contact Email Secondary Contact Email [email protected]

30 Secondary Contact Phone Secondary Contact Phone - Format (xxx) xxx-xxxx 800-352-7912

31 Secondary Contact Fax Secondary Contact Fax - Format (xxx) xxx-xxxx 800-752-1299

32 Secondary Contact Mobile Secondary Contact Mobile - Format (xxx) xxx-xxxx 602-437-7240

33 2% Contact Name 2% Contact Name Dave Johnson

34 2% Contact Email 2% Contact Email [email protected]

35 2% Contact Phone 2% Contact Phone - Format (xxx) xxx-xxxx 972-795-1863

36 Purchase Order Contact: This person is responsible for receiving Purchase Orders (No Response Required)from TIPS. (Questions 37 - 39)

37 Purchase Order Contact Name Purchase Order Contact Name Dave Johnson

38 Purchase Order Contact Email Purchase Order Contact Email [email protected]

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02062515 - Page 4 of 5

39 Purchase Order Contact Phone Purchase Order Contact Phone - Format (xxx) xxx-xxxx 972-795-1863

40 Company Website Company Website www.trox.com/products.html

41 Federal ID Number: Federal ID Number also known as the Employer 86-0716114Identification Number.

42 Primary Address Primary Address 906 W McDermott Dr Ste 116 #294

43 Primary Address City Primary Address City Allen

44 Primary Address State Primary Address State TX

45 Primary Address Zip Primary Address Zip 75013

46 Search Words: Please list search words to be posted in the TIPS Computers, Tablets, Chromebooks,database about your company that TIPS website users Notebooks, Towers, 1 to 1, Carts,might search. Words may be product names, Android, Google, Charging,manufacturers, or other words associated with the Desktops, Mobile Devices,category of award. YOU MAY NOT LIST Accessories, Presentation,NON-CATEGORY ITEMS. (Limit 500 words) (Format: Microsoft, Surface, Acer, Lenovo,product, paper, construction, manufacturer name, etc.) Toshiba, HP, Panasonic, Asus,

Samsung, Quality High Tech,Advance, AMZER, Belkin, BlackBox, Bretford, Buhl, Califone, Aver,Copernicus, Corel, D&D, Dell, Elmo,Equil, FrontRow, GumDrop,Hamilton, Hapara, Infocus,Kensington, Kuno, KwikBoost, LG,LighSpeed, Livescribe,LocknCharge, Logitech, Lumens,Luxor, Manfrotto, Max Cases, NEC,NewTek, Panasonic, PowerTower,Qomo, Rugged, Samsung, Galaxy,Samson, Senkatel, SMK, Sony,Interlink, Spectrum, StarTech,Targus, Telvue, Totevision,Eduscape, Barron Systems,Ergotron, Viewsonic

47 Yes - No Do you wish to be eligible to participate in a TIPS contract Yesin which a TIPS member utilizes federal funds on contractsexceeding $100,000? (Non-Construction) (If YES, vendorshould download the Federal Funds Over $100,000Certification document from the Attachments section, fillout the form and submit the document in the ”ResponseAttachments” FEDERAL FUNDS section.) (Vendor mustalso download the Suspension or Debarment Certificatedocument from the Attachments section, fill out the formand submit the document in the ”Response Attachments”SUSPENSION OR DEBARMENT section.)

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02062515 - Page 5 of 5

Line Items

Response Total: $0.00

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CONTRACT Signature Form

The undersigned hereby proposes and agrees to furnish goods and/or services in compliancewith the terms, specifications and conditions at the prices quoted unless noted in writing. Theundersigned further certifies that he or she is an authorized agent of the company and hasauthority to negotiate and contract for the company named below.

Company Name:

Mailing Address:

City:

State:

Zip:

Telephone Number:

Fax Number:

Email Address:

Authorized Signature:

Printed Name:

Position:

Troxell Communications, Inc.

906 W McDermott Dr Ste 116 #294

Allen

TX

75013

(972) 542-8560

(972) 542-8563

dave.johnson@trox

Michael Fabio

VP of Finance

This contract is for a total TERM of one year with the option of two additional years. Vendors shallhonor the participation fee for any sales made based on the TIPS contract. Failure to pay the fee willbe grounds for termination of contract and will affect the award of future contracts.

fflTIPS Authorized Signature Date

Approved by Region VIII ESC Date

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Troxell Communications, Inc.

References

** Must have at least 3 References. References must be School, City, County, University, State Agency or Other Government.

Organization City State Contact Name Contact PhoneMesquite ISD Mesquite TX Cris Hays 972-882-5545Gunter ISD Gunter TX Shelli Neely 903-433-1542Dallas ISD Dallas TX John Blythe 972-925-4129Dallas County CCD Mesquite TX Dennis Cheatum 972-860-7933Lancaster ISD Lancaster TX Phillip Brasher 972-218-1412

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Warranty Information

Standard manufacturer warranty applies, extended warranties are available at additional price, please contact Dave Johnson for extended warranty if desired.

Page 28: Nuance Communications, Inc. - TIPS-USA Communications, Inc. References ** Must have at least 3 References. References must be School, City, County, University, State Agency or Other

Troxell Communications, Inc. Contact and Purchase Order page Troxell Communications, Inc. Dave Johnson, Account Executive and Main Contact 906 W McDermott Dr Ste 116 #294 Allen, TX 75013 Tel (800) 578-8858 or 972-542-8560 Fax (800) 589-5939 or 972-542-8563 [email protected] Troxell Communications, Inc. Customer Service 800-352-7912 option 1 www.trox.com Hours: 7:00 AM to 5:00 PM Online information is available 24 hours a day at www.trox.com Technical Support can be provided by Dave Johnson and/or Customer Service Troxell Communications, Inc. Sales Admin Tim Baldueza, 800-352-7912 ext 1751 Kylie Cantu, 800-352-7912 ext 1752 Veronica Orola, 800-352-7912 ext 1754 Chanel Ramirez, 800-352-7912 ext 1753 Liz Ruiz, 800-352-7912 ext 1755 Purchase Orders to be sent to Dave Johnson Fax: 800-589-5939 toll free or 972-542-8560 Phone: 800-578-8858 or 972-542-8563 Email: [email protected] Hard copy mail: 906 W McDermott Dr, Ste 116 #294 Allen, TX 75013

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Dealer Letters/Manufacturer Certifications

Due to the amount of manufacturers (see attached listing), dealer letters will be supplied upon specific

request per manufacturer or all on CD and sent out upon receipt of request. Dealer letters are on hand

and can be supplied within just a few days.

Page 30: Nuance Communications, Inc. - TIPS-USA Communications, Inc. References ** Must have at least 3 References. References must be School, City, County, University, State Agency or Other

Pricing Information

Troxell Communications, Inc. offers 1-70% off list prices via a customized online website available upon

award.

We have included the Website Advantages with specific information and a listing of manufacturers and

discounts.

Page 31: Nuance Communications, Inc. - TIPS-USA Communications, Inc. References ** Must have at least 3 References. References must be School, City, County, University, State Agency or Other

Additional Services

Troxell Communications, Inc., offers leasing services to all TIPS/TAPS customers through CIT Financial

Services LLC and VAR Resources.

Troxell Communications, Inc., offers installation and deployment services through Quality High Tech

Services, Barron Systems and Digital Pro.

Page 32: Nuance Communications, Inc. - TIPS-USA Communications, Inc. References ** Must have at least 3 References. References must be School, City, County, University, State Agency or Other

SERVICE, WARRANTY & REPAIRS

Troxell Communications, Inc. has available for customers an 800 number to facilitate service and repairissues (800-352-7912 Ext. 220). This service is for both “IN” and “OUT” of the warranty periodspecified by the individual manufacturer. Our customer Service department is staffed from 7:00 a.m. to5:00 p.m. (Arizona Time) and the professionals in our Customer Service Department are well trained infacilitating repair, transportation, and warranty/service issues. This service is provided at NO CHARGE.

In addition to our Customer Service Department Troxell Communications, has a local sales office nearyou: Dave Johnson, Account Executive, [email protected]: 800-578-8858, Ext. 6306 or 972-542-8560.

Your account executive has the authority to remedy-to whatever extent is necessary-any unusualsituation that may be encountered in the normal course of business.Contact your Account Executive at 800-578-8858/800-589-5939 FAX.

For Warranty Service-the end user, or individual, or department person responsible for such within theindividual districts guidelines is asked to call our customer service number at 1-800-352-7912 ext. 220.We ask that the original Purchase Order number or Invoice number be provided at this time. TroxellCommunications will make arrangement for either on site service or pick up and transport within thewarranty guidelines of the individual product in question.

Warranty Repairs-Various manufacturers have different levels of initial failure policies and TroxellCommunications will honor and implement those policies on behalf of you the customer, however, if amanufacturer does not have an initial failure policy, the following will be in effect through TroxellCommunications.

If a product fails within 15 days of date of invoice, Troxell Communications will make arrangements forthe product to be picked up on a call tag by the appropriate shipper to bring back to our facilities forrepair. Once repaired Troxell Communications will return the product to the customer. If not repairable,a replacement will be issued.

If a product fails outside the manufacturer’s warranty, Troxell Communications will provide the customerwith the closest warranty repair center. For warranty repair of televisions, most manufacturers warrantycenters provide on site service.

Non Warranty Repairs-If a product fails outside the manufacturer’s warranty, Troxell Communications,will provide information for the closest manufacturer’s warranty center. If preferred, the customer maysend the product to Troxell Communications service center in Phoenix, AZ.

Return Policy-If product is shipped incorrectly or recommended inappropriately by TroxellCommunications, we will have the product picked up by UPS or Freight. If the customer has orderedproduct incorrectly, the customer is responsible to have the product returned to Troxell Communicationsor to the vendor’s location. Some products may be subject to a restocking charge.

Page 33: Nuance Communications, Inc. - TIPS-USA Communications, Inc. References ** Must have at least 3 References. References must be School, City, County, University, State Agency or Other

Freight Statement

All prices posted in our Troxell Communications On-Line Catalog are FOBdestination except for special handling or as noted below.

Special handling will be prepaid and added to the invoice.Examples of special requests include inside delivery, overnight or 2nd daydelivery and shipping order consolidation.

All orders over 50 pounds, and/or orders for large items (i.e.: Furniture,TV/monitors and standard or electronic whiteboards, etc.) will be shipped PPDand added to the invoice at the substantial discounts Troxell receives fromcarriers.

Page 34: Nuance Communications, Inc. - TIPS-USA Communications, Inc. References ** Must have at least 3 References. References must be School, City, County, University, State Agency or Other

TROXELL COMMUNICATIONS’ WEB SITE ADVANTAGES

One of the many advantages of working with Troxell Communications is easy access to our exclusive

customer web site at http://www.trox.com/products.htm. This is a secure, password protected, andcustomized web site that provides:

A comprehensive database of products with model numbers, pictures, specifications, and pricingmaintained directly to our database by manufacturers.

Custom pricing that shows manufacturer-provided list prices, your established contract price, andthe percent and total dollar savings on each item.

On-line search capabilities with product descriptions, product images, and specifications oncurrent products.

Updated product information selected for the contract including delisting of discontinued productand adding of new product with the same discount structure as the original bid.

Administrative functions in real time that allow you to research and track orders, access openorder and purchase history reports, reprint invoices, and develop usage reports.

The ability for all users to access pricing information at their desktop and construct quotes forapproval or budgeting purposes.

Complete Troxell Communications staff contact list for easy reference.

Accessing the web site is easy. Simply go to http://www.trox.com/products.htmClick on the ‘Login’ heading, then enter your email address, customer number, and password. Fromthere, select the “Products/Purchasing” menu and search by product category, brand, or model numberfor any item on our bid proposal.

It’s a convenient, efficient, and accurate way to check the available pricing and discounts on thethousands of products we offer. Our objective is to provide the most aggressive discounts available to

TIPS with visibility to all.

Please don’t hesitate to contact your Troxell Account Executive with any questions.

Dave Johnson906 W McDermott Dr Ste 116 #294Allen, TX 75013Tel (800) 578-8858 ext. 6306 or 972-542-8560Fax (800) [email protected]