NTR Support Ultimate

Why NTRglobal?

SaaS IT Management and Remote »Support Providers for 10+ Years

Flexible, Modular Solutions »

Ease of Implementation »

Simplify Complex Processes »

Multiple OS Support for PC, Mac, »Linux and Mobile Devices

Globally Distributed Data Centers »

Open API Architecture »

Integration with Hundreds of Apps »

Designed for Growing Businesses »

Enterprise-Grade Security »

Increase Support Service Levels While Reducing CostsOn-Demand Remote Support for Multi-Agent Teams

NTR Support Ultimate is the SaaS remote customer support solution that enables support teams of any size to deliver fast, effective multi-platform problem resolution. Customer Support Agents can virtually see, reach into and repair devices via the Internet.

Deliver the Ultimate Support ExperienceIncrease customer loyalty by offering one-click, multi-channel support from a customizable live chat button on your website. Equip your customer support team with remote diagnostic and troubleshooting tools to work across Windows, Mac and Linux computers and smartphones.

Centralize Team ManagementManage, monitor and report on all support center activity from a one-stop administration console to discover team strengths and weaknesses and pinpoint training needs. Automatically route calls to language or domain experts to optimize first call resolution and minimize callbacks and incident backlogs.

Safeguard OperationsStrong passwords, SSL and 256-bit Rijndael AES encryption seal all remote support sessions – from login to logout. The NTRglobal SaaS model relieves your organization of the burden of security and maintenance, while providing enterprise-grade security that protects against vulnerabilities of any kind.

Leverage Business System IntegrationOpen API architecture integrates with other business systems. You leverage your investments in CRM, help desk, billing, backup and other solutions. NTR Support Ultimate Functionality Easily integrate into your applications.

www.ntrglobal.com

Partners:

Features

Robust Remote Troubleshooting Toolkit

Multi-platform remote support across »Windows, Mac and Linux computers and smartphones

Instant remote system diagnostics for fast, »comprehensive visibility

Clientless remote control in 5 modes, »from observer to full administrator control

Drag and drop file transfer, remote »printing, drawing tools and more

Reboot and reconnect – in regular or »safe mode

Installable remote control for incident »resolution on computers with no end user

Ultimate Customer Service FeaturesInstant access to live chat from a »customizable button on your website

One-click to support from within Windows- »based applications

Self-service help portal that can »be customized with FAQs, news, tips and offers

Intelligent routing through pre-chat »surveys

Automatic footprint removal eliminates »any trace of support sessions from end user machines

SaaSNTRglobal absorbs maintenance costs »

Immediate ROI with 5-minute self- »configuring implementation

Product optimization and new features »rolled out continuously

Advanced ManagementPersonalized metrics to analyze »connection times and session activity

Full chat transcript and file transfer »records

Post-chat surveys to gauge customer »satisfaction

Support session recording for »accountability and training needs assessment

Call routing to issue experts for »improved first call resolution

Export customer support usage statistics »for use with billing systems

Enterprise-Grade SecurityFailsafe multilevel security with 256-bit »AES encryption

Secure access, data transfer and »storage

ISO 27001-certified platforms »and data centers

No need to open special ports, change »network or firewall configurations or modify NAT tables

Business IntegrationOpen API architecture enables easy »integration with other business apps and optimizes workflows

Leverage your investments in CRM, help »desk, billing, backup and other solutions

Support session initiation from inside »support tickets

Unattended and Attended Remote Control

Unsure? Test drive it for Free at www.ntrglobal.com/ntrsupport

Already convinced? Find your local Sales office at www.ntrglobal.com/contact

System Requirements

Operators

Internet connection: 56 kpbs minimum, 512 kbps recommended

Supported Operating Systems:

Windows XP / Vista / 7 ·Windows 2000 / 2003 / 2008 ·

Supported Browsers (oldest supported version):

Internet Explorer 6+ · Mozilla Firefox 1.0+ ·

End Users

Internet Connection: 56 kpbs minimum, 512 kbps recommended

Supported Operating Systems:

Windows XP / Vista / 7 · Windows 2000 / 2003 / 2008 · Mac OS X 10.3.9+ · Linux Kernel 2.6 12+ ·Konqueror Epiphany (on Linux only) ·

Supported Smartphones:

Windows Mobile, Blackberry, Symbian ·

Supported Browsers (oldest supported version):

Internet Explorer 6+ · Mozilla Firefox 1.0+ · Safari 1, Camino 1 (Mac only) ·Chrome ·

Additional requirements

333MHz CPU or higher, 256 MB of RAM,55 MB of free disk space

To view our most current system requirements, please visit:www.ntrglobal.com/ntrsupport/techspecs

Secure & ReliableISO 27001 Certified (NTRglobal ·Facility and all Data Centers)

TRUSTe Certified · Qualys® SECURE Seal · Safe Harbor-Certified Data Centers · Data Privacy and Integrity ·

256-bit AES encryption · At rest customer data encryption · TLS/SSL protocol ·

Authentication and Authorization · Attack and Malware Detection · OWASP Testing Standards ·

LanguagesEnglish, Spanish, German, French, Italian

Catalan, Dutch, Portuguese, Japanese

Chinese, Swedish, Finnish, Norwegian

Polish, Slovenian, Russian