NTRglobal - Professional Services

8/7/2019 NTRglobal - Professional Services

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Integration

Our team delivers rapid integration with your

existing business systems, so you leverage

your current investments while maximizing

the efficiency of your IT operation. Our

easy integrations eliminate the complexityand overhead associated with traditional

integration solutions so the cost to you is

minimal.

Training

We offer a variety of educational services

driven by business objectives which range

from 3-hour live online workshops to 3-day

highly customized onsite trainings that

effectively teach users how to use automation

and best practices to fully leverage NTRglobal

functionality.

Custom Development

NTRglobal technology is highly customizable

and easy to integrate with your third-party

applications. Its API architecture enables fast

integration of our features with your software.

Our customizations bring you maximumflexibility by bringing all the functionality you

need into one dynamic workflow.

Workflow Consulting

Taking your business objectives as a point

of departure, we evaluate your IT processes

to determine how our business tools can

enhance your particular workflows and

maximize productivity. We then design and

implement a service strategy based on best

practices for fast deployment across your IT

infrastructure.

About NTRglobal

SaaS IT Management and Remote»

Support Providers Since 2000

Flexible, Modular Solutions»

Ease of Implementation»

Simplify Complex Processes»

Multiple OS Support for Windows,»

Mac, Linux and Mobile Devices

Globally Distributed Data Centers»

API Architecture»

Integration with Hundreds of Apps»

ITIL Compliance»

Designed for Growing Businesses»

Enterprise-Grade Security»

www.ntrglobal.com

Professional Services

Get the Most Out of Your Investment

NTRglobal offers a range of training, customization and integration

services designed to help you enhance service delivery, optimize

workflows and simplify management of your IT infrastructure.

http://www.ntrglobal.com/en





Integration Services

Services Package Use Case

Session initiation and customer contact

options, end-user interface and web

publishing customization

Login and authorization process integration

with LDAP or autologin routine configuration

Telephony integration with PBX systems

to exchange agent state, availability and

routing information

Integration with third-party applications (Help

Desk, ERP, billing, etc.) and databases

to exchange data during or after support

sessions

Basic/Standard Integration

LDAP Integration

CTI Integration

Application Integration

Optimize support operations with operator-

or customer-facing application options

Manage credentials and authentication

through LDAP

Create links for automatic login

Use web service events and triggers to

synchronize agent state and availability

between NTRglobal applications and

telephone channels

Seamlessly integrate NTRglobal applications

into the current workflow by interacting with

installed, support-related systems



Customization Services

Services Package Use Case

Easy access to NTRglobal services and

resources from any third-party application

RESTful API or predefined widget

Easy integration with any application

RESTful API to access unattended remote

devices from any application (Asset

Management, ITSM, etc.)

RESTful API to integrate HTML Chat into

any web application or platform

Combine data or functionality from two

or more external sources to create a

new service with NTRglobal’s powerful

middleware

API

Remote Desktop

Remote Access

Chat

Mashup

Integrate any of our features or modules into

your application, such as Remote Desktop,

Remote Access or Live Chat

Start a remote desktop session from within

an application (BMC Remedy, SFDC, MSCRM) and store session details

Remotely access unattended devices from

a list of assets in any asset management

system or from within a ticket in any Help

Desk application

Add Chat to your multi-domain support

center or integrate into Facebook

Store runtime data from NTR products in

external systems such as CRM, Help Desk

or Asset Management application

“ Since we integratedSupport Ultimate into oursoftware, we have beenable to reduce supportcosts, improve customerretention and provide

unbeatable service.

”Head of Customer Care and IB Sales

Sage Sesam



Training Services

Consulting Services

Services

Services

Package

Package Use Case

Product administrators and users are trained

in best practices and efficient use of NTR

products to bring fastest ROI

Evaluation of your current IT processes and

development of an action plan to address

company-specific challenges

NTR Academy Product Training

Workflow and Process

Consulting

Development and implementation of

strategies that accomplish business

objectives

Three hours of in-depth training with our

experts on product usage and application

configuration

Online Training

NTRglobal engineers develop customized

solutions that meet specific support-

operation needs

Custom Development Delivery of highly customized, flexible

solutions tailored to meet the the client’s

specific organizational needs

Highly customized, 1-3 day onsite training

workshops for teams and administrators that

focus on individual needs and workflows

Onsite Training

Customer-hosted and NTRglobal-managed

hardware appliance that delivers the same

continual updates as our SaaS platform;

can support up to 50 concurrent users

NTR Appliance Designed for small to midsize businesses,

particularly those with 24/7 operations,

strict security requirements and up to

50 concurrent users

Implementation of a dedicated, NTRglobal-

managed SaaS platform for client’s

exclusive use; can support large numbers of

concurrent users

VIP SaaS Platform Add Chat to your multi-domain support

center or integrate into Facebook

04.2011

Torres Diagonal Litoral

Josep Pla, 2 - Building B3, 1st Floor

08019 Barcelona - Spain

Tel.: +34 93 445 0700

[email protected]

www.ntrglobal.com

4455 LBJ Freeway, Suite 1080

Dallas, TX 75244 - United States

264, rue du Faubourg

St Honoré, 75008 Paris - France

Bergheimer Str. 126

69115 Heidelberg - Germany



NTRglobal - Professional Services

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