NQF LEVEL 4 · Use strategies to be an effective speaker/signer in sustained oral/signed...

PORTFOLIO OF EVIDENCE – SAQA ID : 119462

NQF LEVEL 4

SAQA ID: 119462

LEARNER NAME :

ID NUMBER :

Issue Date: 27-09-2016 Version: 2 Review Date: 27-09-2017

ENGAGE IN SUSTAINED ORAL/SIGNED

COMMUNICATION AND EVALUATE

SPOKEN/SIGNED TEXTS


Table of Contents Section 1 ....................................................................................................................................................................... 4

Learner Information ................................................................................................................................................. 5

Learner’s Content Page ............................................................................................................................................ 6

Notes to the Learner ................................................................................................................................................. 7

Guidelines for the development of a Portfolio of Evidence ..................................................................................... 8

Appeals Procedure .................................................................................................................................................. 29

Learner’s Notice of Assessment Appeal Form ........................................................................................................ 30

Section 2 ..................................................................................................................................................................... 32

Background Information of the Learner ................................................................................................................. 33

Learner’s Curriculum Vitae, Identity Document & Qualifications .......................................................................... 35

Learner’s Declaration of Authenticity / Induction / Contract ................................................................................. 36

Assessment Process ................................................................................................................................................ 37

Terms and Conditions – General PoE Requirements .............................................................................................. 38

Learner Preparation for Assessment Checklist ....................................................................................................... 39

Planning the Assessment ........................................................................................................................................ 41

Section 3 ..................................................................................................................................................................... 43

Learner’s and Assessors Declaration ...................................................................................................................... 44

What are the differences between theory, practice and workplace activities? .................................................... 45

Learner Workbook .................................................................................................................................................. 48

Assignment 1 - Knowledge Questionnaire ............................................................................................... 50

Assignment 2 - Self Assessments ............................................................................................................. 58

Assignment 3 - Summative Assessment ................................................................................................... 59

WORKPLACE PRACTICAL ......................................................................................................................... 65

LOGBOOK ............................................................................................................................................... 66

Section 4 ..................................................................................................................................................................... 69

Assessment Guide & Reports ................................................................................................................................. 70

Moderation Report ................................................................................................................................................. 71


Section 1



PLEASE FILL IN YOUR INFORMATION.

Name of Learner

Name of Mentor

Type of Business

Facilitator

Date Started

Date of Completion & Assessment

Learner Information


This content page must be completed by the Learner for assemblage of the PoE Guide and placed in front of the POE after the Cover Page

Description Page

Learner’s Content Page

OLIO OF EVIDENCE – SAQA ID : 119462 Date: 27-09-2016 Version: 2 Review Date: 27-09-2017

F e Issu

Page 7

Notes to the Learner

OLIO OF EVIDENCE – SAQA ID : 119462 Date: 27-09-2016 Version: 2 Review Date: 27-09-2017

F e Issu

Page 7

PORT

Dear Learner

Please pay attention to the Specific Outcomes (SO), Assessment Criteria (AC) and types of

evidence required. Evidence must be in a form of a portfolio where documented proof

exists for all research done by you.

The evidence must be placed in a file containing the following divisions:

❑ Section 1: General Information

❑ Section 2: Administration

❑ Section 3: Evidence

❑ Section 4: Reporting

Sources of indirect evidence include:

❑ Team outputs

❑ Work completed at an earlier stage

❑ Performance appraisals

❑ Training records

❑ Testimonials

❑ Reviews and recommendations

❑ Certificates and qualifications

❑ Medals, prizes and trophies

❑ Customer/client ratings

All evidence must be authenticated and signed by Supervisor or Line Manager, who will

follow the steps with you and sign each document after being satisfied that it is your

work and effort. It is very important that the Portfolio of Evidence is handed in for

assessment on the agreed date, time and venue.

Good Luck!


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DEFINITION

A Portfolio of Evidence is a collection of different types of evidence to demonstrate levels of applied competence against

organisational standards, and/or unit standards. The evidence in the Portfolio must meet the requirements of sufficiency and

currency. The evidence can be kept in the format of a hard copy or electronically.

PURPOSE

The purpose of the Portfolio of Evidence is:

❑ Method of administering unit standards and/or organisational standards and evidence collected during the formative

and summative assessment process.

❑ Assess Learner’s accomplishments of learning outcomes.

❑ Encourage the development of qualities such as pride in quality, ability to self evaluate, and the ability to accomplish

meaningful tasks.

❑ Documenting of Learner work improvement.

RESPONSIBILITY FOR THE PORTFOLIO OF EVIDENCE

The Portfolio of Evidence is compiled by the Learner under guidance of the Assessor. It is the responsibility of the Learner to

safeguard the Portfolio of Evidence and to submit it to the Assessor for the purposes of assessment.

FORMAT OF PORTFOLIO OF EVIDENCE

Any kind of file in which evidence could be filed in an orderly manner can be used by the Learner.

LAYOUT OF A PORTFOLIO OF EVIDENCE

The Portfolio of Evidence consists of 4 sections namely:

Section 1: General Information

❑ Learner Information

❑ Learner’s Contents Page

❑ Notes to the Learner

❑ Guidelines for the development of Portfolio of Evidence

❑ Unit Standard details

❑ Appeals Procedures and Form

❑ RPL Procedures

Section 2: Administration

❑ Background information of the Learner

❑ CV , ID Copy, Certificates

❑ Declaration of Authenticity / Induction

❑ Learner preparation for assessment checklist

❑ Assessment Plan

Section 3: Evidence

❑ Assessment Contract

❑ Knowledge Evidence

❑ Role Play Evidence

❑ Workplace Evidence

Section 4: Reporting

❑ Assessment Feedback

❑ Assessment Reports

❑ Moderation Report


Guidelines for the development of a Portfolio of Evidence


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❑ Summative Evidence

❑ Additional/historical Evidence


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All qualifications and part qualifications registered on the National Qualifications Framework are public

property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to

sell this material for profit. If the material is reproduced or quoted, the South African Qualifications

Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD:

Engage in sustained oral/signed communication and evaluate spoken/signed texts

SAQA US ID

UNIT STANDARD TITLE

119462 Engage in sustained oral/signed communication and evaluate spoken/signed texts

ORIGINATOR

SGB GET/FET Language and Communication

QUALITY ASSURING BODY

-

FIELD SUBFIELD

Field 04 - Communication Studies and Language Language

ABET BAND

UNIT STANDARD TYPE

PRE-2009 NQF LEVEL NQF LEVEL CREDITS

Undefined Regular- Fundamental

Level 4 NQF Level 04 5

REGISTRATION STATUS REGISTRATION START DATE

REGISTRATION END DATE

SAQA DECISION NUMBER

Reregistered 2015-07-01 2018-06-30 SAQA 10105/14

LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT

2019-06-30 2022-06-30

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements,

qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard replaces:

US

ID Unit Standard Title

Pre-2009 NQF

Level

NQF

Level Credits

Replacement

Status

8974 Engage in sustained oral communication and

evaluate spoken texts Level 4

NQF Level

04 5 Complete

PURPOSE OF THE UNIT STANDARD



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Competence at this level will enable learners to participate effectively in oral/signed communication in most

situations.

Learners at this level are aware of their audiences and purposes for communication. They listen effectively and

critically. They are able to identify or adopt the style and language register required in different situations. They

can usually identify the assumptions and inferences in what people say/sign. They speak/sign fluently and

confidently in both formal and familiar settings and can articulate their purpose and meaning clearly. They can use

language to convey detailed information, and to express their ideas and feelings. They control complex sentence

structures and language conventions in their spoken/signed communications.

People credited with this unit standard are able to:

• Respond critically yet sensitively as a listener/audience

• Analyse own responses to spoken/signed texts and adjust as required

• Use strategies to be an effective speaker/signer in sustained oral/signed interactions

• Evaluate spoken/signed discourse

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

The credit calculation is based on the assumption that learners are already competent in terms of the following

outcomes or areas of learning when starting to learn towards this unit standard: NQF Level 3 unit standard entitled

Accommodate audience and context needs in oral/signed communication.

UNIT STANDARD RANGE

The learner can engage in extended oral/signed interactions in a wide range of socio-cultural, learning and/or

workplace contexts.

Specific range statements are provided in the body of the unit standard where they apply to particular specific

outcomes or assessment criteria.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Respond critically yet sensitively as a listener/audience.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Responses show a clearly developed understanding of complex issues under discussion in one-on-one or group

situations. Own understanding is clarified and further developed during discussions and opportunity is provided


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during interactions for the clarification of one another's understanding.


Discussions and/or conflicts are managed sensitively and in a manner that supports the goal of group or one-on-

one interaction.

ASSESSMENT CRITERION RANGE

Disagreements in groups, personality clashes, conflict management, resolving deadlocks, positively summarising

conclusions


Characteristics of a speaker's/signer's style and tone/register that attract or alienate an audience are identified with

reference to the particular effect of each feature in creating audience response.


The underlying assumptions, points of view and subtexts in spoken/signed texts are identified and challenged

when appropriate to clarify understanding, remove bias and/or sustain interaction.

SPECIFIC OUTCOME 2

Analyse own responses to spoken/signed texts and adjust as required.

ASSESSMENT CRITERIA


Own responses to spoken/signed texts are analysed in relation to audience, purpose and context. Inappropriate

responses are identified and adjusted accordingly.


When confronted by opposing views, own position is put forward with confidence in a manner appropriate to the

interaction.



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Tone/register, approach or style is appropriate to context, and is adapted to maintain oral/signed interaction when

it breaks down or is difficult to initiate or maintain. Pedantic, illogical or aggressive language is identified and

modified to sustain interaction.

SPECIFIC OUTCOME 3

Use strategies to be an effective speaker/signer in sustained oral/signed interactions.

ASSESSMENT CRITERIA


Planning of content and presentation techniques is evident in formal communications.


The impact of non-verbal cues/body language and signals on audiences is analysed and used appropriately.


The influence of rhetorical devices is analysed and used for effect on an audience.

ASSESSMENT CRITERION RANGE

Pause, rhetorical question, exclamation, analogy, emphasis, repetition, rhythm, use of inclusive/ exclusive

pronouns, stress, intonation, non-manual features (NMFs), volume/sign size and pace

SPECIFIC OUTCOME 4

Evaluate spoken/signed discourse.

OUTCOME RANGE

Formal and informal texts

ASSESSMENT CRITERIA


Points of view in spoken/signed texts are identified and meaning described in relation to context and purpose of


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the interaction.


Values, attitudes and assumptions in discourse are identified and their influence on the interaction described.


Techniques used by speakers/signers to evade or dissipate responsibility for an issue are identified and

interpretations of the text reflect this insight.


The impact (eg clarity of purpose, speaker's/signer's capability) is described, explained and judged.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

• This Unit Standard will be assessed by an assessor and moderated by a moderator, registered with the relevant

accredited ETQA responsible for the quality assurance of this Unit Standard.

• Any institution offering learning that will enable achievement of this Unit Standard must be accredited as a

provider through the appropriate quality assuring ETQA, or Learning Programme approval with an ETQA that has a

Memorandum of Understanding with the quality assuring ETQA.

• Verification (external moderation) of assessment and moderation by the provider, will be conducted by the

relevant quality assuring ETQA according to the moderation guidelines in the relevant Qualification and the agreed

ETQA policy and procedures.

• An individual wishing to be assessed through RPL against this Unit Standard, may apply to an assessment

agency or provider institution accredited by the relevant quality assuring ETQA, or by an ETQA that has a formal

agreement/accreditation with the relevant quality assuring ETQA.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

The essential embedded knowledge will be assessed through assessment of the specific outcomes in terms of the

stipulated assessment criteria.

Learners can understand and explain that languages have certain features and conventions, which can be

manipulated. Learners can apply this knowledge and adapt language to suit different contexts, audiences and

purposes. Knowledge of formats, conventions, protocols and contexts is acquired through activities used to attain

this unit standard.

Learners are unlikely to achieve all the specific outcomes, to the standards described in the assessment criteria,

without knowledge of the listed embedded knowledge. This means that for the most part, the possession or lack of

the knowledge can be directly inferred from the quality of the learner's performance. Where direct assessment of


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knowledge is required, assessment criteria have been included in the body of the unit standard.

UNIT STANDARD DEVELOPMENTAL OUTCOME

N/A

UNIT STANDARD LINKAGES

N/A

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO IDENTIFYING

Identify and solve problems: using context to decode and make meaning individually and in groups in oral, reading

and written or signed activities.

UNIT STANDARD CCFO WORKING

Work effectively with others and in teams: using interactive speech/signing in activities, discussion and research

projects.

UNIT STANDARD CCFO ORGANISING

Organise and manage oneself and one's activities responsibly and effectively through using language.

UNIT STANDARD CCFO COLLECTING

Collect, analyse, organise and critically evaluate information: fundamental to the process of growing language

capability across language applications and fields of study.

UNIT STANDARD CCFO COMMUNICATING

Communicate effectively using visual, mathematical and/or language skills: in formal and informal

communications.

UNIT STANDARD CCFO DEMONSTRATING

Understand the world as a set of inter-related parts of a system: through using language to explore and express


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links, and exploring a global range of contexts and texts.

UNIT STANDARD CCFO CONTRIBUTING

Contribute to the full development of oneself: by engaging with texts that stimulate awareness and development

of life skills and the learning process.

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

ID

QUALIFICATION TITLE

PRE-

2009

NQF

LEVEL

NQF

LEVEL

STATUS

END

DATE

QUALITY

ASSURING

BODY

Fundamental

65569

Further Education and

Training Certificate:

Adventure Based

Learning

Level 4

NQF Level

04

Reregistered

2015-

06-30

CATHSSETA

Fundamental

65229



Animal Protection

Level 4

NQF Level

04

Passed the End

Date -

Status was

"Reregistered"

2012-

06-30

LG SETA

Fundamental

64069



Archives and Records

Management

Level 4

NQF Level

04

Reregistered

2015-

06-30

ETDP SETA

Fundamental

65051


Training Certificate: Arts

and Culture Development

Support

Level 4

NQF Level

04

Reregistered

2015-

06-30

CATHSSETA

Fundamental

80546



Auctioneering Support

Services

Level 4

NQF Level

04

Reregistered

2015-

06-30

SERVICES

Fundamental

64549 Further Education and


Automotive Body Repair

Level 4

NQF Level

04

Reregistered

2015-

06-30

MERSETA

Fundamental

71949



Automotive Components:

Manufacturing and

Assembly

Level 4

NQF Level

04

Reregistered

2015-

06-30

MERSETA

Fundamental 78525 Further Education and


Automotive Repair and

Level 4 NQF Level

04 Reregistered

2015-

06-30

As per Learning

Programmes

recorded against

http://regqs.saqa.org.za/showQualification.php?id=65569









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Maintenance this Qual

Fundamental

58539



Automotive Repair and

Maintenance

Level 4

NQF Level

04

Passed the End

Date -

Status was

"Registered"

2009-

02-18

Was MERSETA

until Last Date

for

Achievement

Fundamental

64289



Automotive Sales and

Support Services

Level 4

NQF Level

04

Reregistered

2015-

06-30

MERSETA

Fundamental

64411



Automotive Spray

Painting

Level 4

NQF Level

04

Reregistered

2015-

06-30

MERSETA

Fundamental



Autotronics

Level 4

NQF Level

04

Reregistered

2015-

06-30

MERSETA

Fundamental

80646



Beauty and Nail

Technology

Level 4

NQF Level

04

Reregistered

2015-

06-30

SERVICES

Fundamental



Bookkeeping

Level 4

NQF Level

04

Reregistered

2015-

06-30

FASSET

Fundamental


Training Certificate: Cable

Jointing and Termination

Level 4

NQF Level

04

Reregistered

2015-

06-30

EWSETA

Fundamental

57692



Carbonate Materials

Manufacturing Processes

Level 4

NQF Level

04

Reregistered

2015-

06-30

MQA

Fundamental

78529



Chemical Operations

Level 4

NQF Level

04

Reregistered

2015-

06-30

As per Learning

Programmes

recorded against

this Qual

Fundamental


Training Certificate: Child

and Youth Care Work

Level 4

NQF Level

04

Reregistered

2015-

06-30

HW SETA

Fundamental


Training Certificate: CNC

Production Machining

Level 4

NQF Level

04

Reregistered

2015-

06-30

MERSETA



Commercial Property and

Level 4 NQF Level

04 Reregistered

2015-

06-30 SERVICES















Page 25

Facilities Management

Fundamental

67509



Community Development

Level 4

NQF Level

04

Reregistered

2015-

06-30

As per Learning

Programmes

recorded against

this Qual

Fundamental



Community Health Work

Level 4

NQF Level

04

Reregistered

2015-

06-30

HW SETA

Fundamental



Community Recreation

Level 4

NQF Level

04

Reregistered

2015-

06-30

CATHSSETA

Fundamental

61669



Community Water, Health

and Sanitation Facilitation

Level 4

NQF Level

04

Reregistered

2015-

06-30

EWSETA

Fundamental

49774



Construction and

Maintenance of Overhead

Track Equipment

Level 4

NQF Level

04

Reregistered

2015-

06-30

TETA

Fundamental

71489



Contact Centre

Operations

Level 4

NQF Level

04

Reregistered

2015-

06-30

SERVICES

Fundamental



Corrections Services

Level 4

NQF Level

04

Reregistered

2015-

06-30

SAS SETA

Fundamental



Counselling

Level 4

NQF Level

04

Reregistered

2015-

06-30

HW SETA

Fundamental 57901


Training Certificate: Credit

Management

Level 4

NQF Level

04

Reregistered

2015-

06-30

FASSET

Fundamental



Criminology

Level 4

NQF Level

04

Reregistered

2015-

06-30

SAS SETA

Fundamental

50306


Training Certificate: Dairy

Manufacturing

Technology

Level 4

NQF Level

04

Reregistered

2015-

06-30

FOODBEV

Fundamental


Training Certificate: Dance

Instruction

Level 4

NQF Level

04

Reregistered

2015-

06-30

CATHSSETA















Page 26

Fundamental

57849



Dangerous Goods: Multi-

modal Transportation

Level 4

NQF Level

04

Reregistered

2015-

06-30

TETA

Fundamental

64249



Diamond Design and

Evaluation

Level 4

NQF Level

04

Reregistered

2015-

06-30

MQA

Fundamental



Diamond Processing

Level 4

NQF Level

04

Reregistered

2015-

06-30

MQA

Fundamental 57938


Training Certificate: Dog

Handling

Level 4

NQF Level

04

Reregistered

2015-

06-30

SAS SETA

Fundamental

50371



Domestic Appliance

Repair

Level 4

NQF Level

04

Reregistered

2015-

06-30

EWSETA

Fundamental

49627


Training Certificate: e

Records Management

Level 4

NQF Level

04

Passed the End

Date -

Status was

"Reregistered"

2012-

06-30

Fundamental


Training Certificate: Early

Childhood Development

Level 4

NQF Level

04

Reregistered

2015-

06-30

ETDP SETA

Fundamental

72052



Electrical Engineering

Level 4

NQF Level

04

Reregistered

2015-

06-30

As per Learning

Programmes

recorded against

this Qual

Fundamental

58861



Electro-Mechanical

Winding

Level 4

NQF Level

04

Reregistered

2015-

06-30

MERSETA

Fundamental

58270



Electro-Mechanics

Level 4

NQF Level

04

Reregistered

2015-

06-30

As per Learning

Programmes

recorded against

this Qual

Fundamental

58697



Electronic Security

Installation Practices

Level 4

NQF Level

04

Reregistered

2015-

06-30

As per Learning

Programmes

recorded against

this Qual

Fundamental



Electronics

Level 4

NQF Level

04

Reregistered

2015-

06-30

As per Learning

Programmes

recorded against















Page 27

this Qual

Fundamental

58721



Engineering Fabrication

Level 4

NQF Level

04

Reregistered

2015-

06-30

As per Learning

Programmes

recorded against

this Qual

Fundamental



Equine Practices

Level 4

NQF Level

04

Reregistered

2015-

06-30

CATHSSETA

Fundamental

67461


Training Certificate: Event

Support

Level 4

NQF Level

04

Reregistered

2015-

06-30

As per Learning

Programmes

recorded against

this Qual

Fundamental



Exports

Level 4

NQF Level

04

Reregistered

2015-

06-30

TETA

Fundamental

61450


Training Certificate: Film

and Television Production

Operations

Level 4

NQF Level

04

Reregistered

2015-

06-30

MICTS

Fundamental


Training Certificate: Fire

and Rescue Operations

Level 4

NQF Level

04

Reregistered

2015-

06-30

LG SETA

Fundamental



Firearm Training

Level 4

NQF Level

04

Reregistered

2015-

06-30

SAPFTC

Fundamental

66149



Fisheries Resource

Compliance

Level 4

NQF Level

04

Reregistered

2015-

06-30

TETA

Fundamental

63669



Fitness

Level 4

NQF Level

04

Reregistered

2015-

06-30

As per Learning

Programmes

recorded against

this Qual

Fundamental


Training Certificate: Fluid

Power

Level 4

NQF Level

04

Reregistered

2015-

06-30

MERSETA

Fundamental



Foundry Operations

Level 4

NQF Level

04

Reregistered

2015-

06-30

MERSETA

Fundamental

59298



Freight Forwarding and

Customs Compliance

Level 4

NQF Level

04

Reregistered

2015-

06-30

TETA















Page 28

Fundamental 59098



Gaming Supervision

Level 4

NQF Level

04

Reregistered

2015-

06-30

CATHSSETA

Fundamental

57712



Generic Management

Level 4

NQF Level

04

Reregistered

2015-

06-30

As per Learning

Programmes

recorded against

this Qual

Fundamental



Golfing and Golf Coaching

Level 4

NQF Level

04

Reregistered

2015-

06-30

CATHSSETA

Fundamental

65729



Hairdressing

Level 4

NQF Level

04

Reregistered

2015-

06-30

As per Learning

Programmes

recorded against

this Qual

Fundamental

65589


Training Certificate: High

Speed Inter-City

Commuter Railway

Operations

Level 4

NQF Level

04

Reregistered

2015-

06-30

TETA

Fundamental

64469



Hospitality Reception

Level 4

NQF Level

04

Reregistered

2015-

06-30

As per Learning

Programmes

recorded against

this Qual

Fundamental

65989



Human Settlements

Development

Level 4

NQF Level

04

Reregistered

2015-

06-30

CETA

Fundamental

78965



Information Technology:

Systems Development

Level 4

NQF Level

04

Reregistered

2015-

06-30

MICTS

Fundamental

78964



Information Technology:

Technical Support

Level 4

NQF Level

04

Reregistered

2015-

06-30

MICTS

Fundamental



Jewellery Designing

Level 4

NQF Level

04

Reregistered

2015-

06-30

MQA

Fundamental

57876



Jewellery Manufacturing

Operations

Level 4

NQF Level

04

Reregistered

2015-

06-30

MQA



Jewellery Setting

Level 4 NQF Level

04 Reregistered

2015-

06-30 MQA















Page 29

Processes

Fundamental

64950



Laboratory Analysis

Level 4

NQF Level

04

Reregistered

2015-

06-30

As per Learning

Programmes

recorded against

this Qual

Fundamental

58952



Laboratory Analysis

Level 4

NQF Level

04

Passed the End

Date -

Status was

"Registered"

2008-

08-05

As per Learning

Programmes

recorded against

this Qual

Fundamental

58063



Labour Recruitment

Services

Level 4

NQF Level

04

Reregistered

2015-

06-30

SERVICES

Fundamental



Library Practice

Level 4

NQF Level

04

Reregistered

2015-

06-30

ETDP SETA

Fundamental



Lifeguarding

Level 4

NQF Level

04

Reregistered

2015-

06-30

CATHSSETA

Fundamental

58275


Training Certificate: Lift

Installation and

Maintenance

Level 4

NQF Level

04

Reregistered

2015-

06-30

MERSETA

Fundamental



Lumber Milling

Level 4

NQF Level

04

Reregistered

2015-

06-30

FPMSETA

Fundamental

77983



Marine Engineering

Watchkeeping

Level 4

NQF Level

04

Passed the End

Date -

Status was

"Registered"

2013-

04-07

Fundamental

67464



Marketing

Level 4

NQF Level

04

Reregistered

2015-

06-30

As per Learning

Programmes

recorded against

this Qual

Fundamental

74531



Measurement, Control and

Instrumentation

Level 4

NQF Level

04

Reregistered

2015-

06-30

As per Learning

Programmes

recorded against

this Qual

Fundamental

59709



Mechanical Engineering:

Fitting

Level 4

NQF Level

04

Reregistered

2015-

06-30

As per Learning

Programmes

recorded against

this Qual



Level 4 NQF Level

Reregistered 2015-

As per Learning

Programmes















Page 30


Machining and Tooling

04 06-30 recorded against

this Qual

Fundamental

59769




Pipe-Fitting

Level 4

NQF Level

04

Reregistered

2015-

06-30

As per Learning

Programmes

recorded against

this Qual

Fundamental

59731



Mechanical Handling

(Rigging)

Level 4

NQF Level

04

Reregistered

2015-

06-30

As per Learning

Programmes

recorded against

this Qual

Fundamental



Mechatronics

Level 4

NQF Level

04

Reregistered

2015-

06-30

MERSETA

Fundamental

79687


Training Certificate: Metal

and Engineering

Manufacturing Processes

Level 4

NQF Level

04

Reregistered

2015-

06-30

MERSETA

Fundamental

64209


Training Certificate: Metals

Production

Level 4

NQF Level

04

Reregistered

2015-

06-30

As per Learning

Programmes

recorded against

this Qual

Fundamental

49020


Training Certificate: Metals

Production

Level 4

NQF Level

04

Passed the End

Date -

Status was

"Registered"

2007-

04-07

Fundamental

59889



Military Operations

Level 4

NQF Level

04

Passed the End

Date -

Status was

"Registered"

2010-

01-25

SAS SETA until

Last Date for

Achievement

Fundamental



Military Operations

Level 4

NQF Level

04

Reregistered

2015-

06-30

SAS SETA

Fundamental



Mineral Processing

Level 4

NQF Level

04

Reregistered

2015-

06-30

MQA

Fundamental



Mining Operations

Level 4

NQF Level

04

Reregistered

2015-

06-30

MQA

Fundamental

77963



Mining/Exploration

Geology

Level 4

NQF Level

04

Reregistered

2015-

06-30

MQA



Level 4 NQF Level

Reregistered 2015-

LG SETA















Page 31

Municipal Finance and

Administration

04 06-30


Training Certificate: Music Level 4

NQF Level

04 Reregistered

2015-

06-30 CATHSSETA

Fundamental

63109



Nature Conservation:

Natural Resource

Guardianship Terrestrial

Level 4

NQF Level

04

Reregistered

2015-

06-30

CATHSSETA

Fundamental


Training Certificate: New

Venture Creation

Level 4

NQF Level

04

Reregistered

2015-

06-30

SERVICES

Fundamental

50332



Occupationally-Directed

Education Training and

Development Practices

Level 4

NQF Level

04

Reregistered

2015-

06-30

ETDP SETA

Fundamental

66169



Payroll Administration

Services

Level 4

NQF Level

04

Reregistered

2015-

06-30

SERVICES

Fundamental

58350



Perishable Produce

Exportation

Level 4

NQF Level

04

Reregistered

2015-

06-30

AgriSETA

Fundamental

72050



Pharmacist Assistance

Level 4

NQF Level

04

Reregistered

2015-

06-30

As per Learning

Programmes

recorded against

this Qual

Fundamental



Phlebotomy Techniques

Level 4

NQF Level

04

Reregistered

2015-

06-30

HPCSA

Fundamental



Photography

Level 4

NQF Level

04

Reregistered

2015-

06-30

MICTS

Fundamental


Training Certificate: Piano

Technology

Level 4

NQF Level

04

Reregistered

2015-

06-30

CATHSSETA

Fundamental



Plumbing

Level 4

NQF Level

04

Reregistered

2015-

06-30

CETA


Training Certificate: Power

Level 4 NQF Level

04 Reregistered

2015-

06-30 EWSETA















Page 32

Plant Operations

Fundamental

57898



Printing and Manufacture

of Packaging

Level 4

NQF Level

04

Reregistered

2015-

06-30

FPMSETA

Fundamental



Production Technology

Level 4

NQF Level

04

Reregistered

2015-

06-30

MERSETA

Fundamental



Project Support Services

Level 4

NQF Level

04

Reregistered

2015-

06-30

SERVICES

Fundamental


Training Certificate: Public

Administration

Level 4

NQF Level

04

Reregistered

2015-

06-30

PSETA

Fundamental

74410



Awareness Promotion of

Dread Disease and

HIV/AIDS

Level 4

NQF Level

04

Reregistered

2015-

06-30

HW SETA

Fundamental



Relations Practice

Level 4

NQF Level

04

Reregistered

2015-

06-30

SERVICES

Fundamental


Training Certificate: Pulp

and Paper Operations

Level 4

NQF Level

04

Reregistered

2015-

06-30

FPMSETA

Fundamental



Quantity Surveying

Level 4

NQF Level

04

Reregistered

2015-

06-30

CETA

Fundamental

66669


Training Certificate: Rail

Operations (Train

Control)

Level 4

NQF Level

04

Reregistered

2015-

06-30

TETA

Fundamental

61670



Railway Construction and

Maintenance

Level 4

NQF Level

04

Reregistered

2015-

06-30

TETA

Fundamental


Training Certificate: Real

Estate

Level 4

NQF Level

04

Reregistered

2015-

06-30

SERVICES

Fundamental


Training Certificate: Road

Traffic Law Enforcement

Level 4

NQF Level

04

Reregistered

2015-

06-30

SAS SETA















Page 33

Fundamental

65650



Sewing Machine

Mechanics

Level 4

NQF Level

04

Reregistered

2015-

06-30

FPMSETA

Fundamental

57613


Training Certificate: Short-

Term Risk Management

Level 4

NQF Level

04

Passed the End

Date -

Status was

"Reregistered"

2012-

06-30

INSETA

Fundamental

50560


Training Certificate: Small

Craft Construction

Level 4

NQF Level

04

Passed the End

Date -

Status was

"Registered"

2009-

08-31

Was MERSETA

until Last Date

for

Achievement

Fundamental

57713



Specialist Security

Practices

Level 4

NQF Level

04

Reregistered

2015-

06-30

SAS SETA

Fundamental

67697


Training Certificate: Sport

Administration

Level 4

NQF Level

04

Reregistered

2015-

06-30

As per Learning

Programmes

recorded against

this Qual

Fundamental

64369



Coaching:

Juniors/Beginners

Level 4

NQF Level

04

Reregistered

2015-

06-30

CATHSSETA

Fundamental



Technical Officiating

Level 4

NQF Level

04

Reregistered

2015-

06-30

CATHSSETA

Fundamental


Training Certificate: Strata

Control Operations

Level 4

NQF Level

04

Reregistered

2015-

06-30

MQA

Fundamental

59057



Telecommunication

Network Operations

Level 4

NQF Level

04

Reregistered

2015-

06-30

MICTS

Fundamental

65669



Thoroughbred Horse

Racing

Level 4

NQF Level

04

Reregistered

2015-

06-30

CATHSSETA

Fundamental 71549



Tourist Guiding

Level 4

NQF Level

04

Reregistered

2015-

06-30

CATHSSETA

Fundamental


Training Certificate: Trade

Union Practice

Level 4

NQF Level

04

Reregistered

2015-

06-30

ETDP SETA















Page 34

Fundamental 61849


Training Certificate: Train

Driving

Level 4

NQF Level

04

Reregistered

2015-

06-30

TETA

Fundamental



Transport Operations

Level 4

NQF Level

04

Reregistered

2015-

06-30

TETA

Fundamental


Training Certificate: Visual

Arts

Level 4

NQF Level

04

Reregistered

2015-

06-30

CATHSSETA

Fundamental

61609



Volunteer Support

Level 4

NQF Level

04

Reregistered

2015-

06-30

As per Learning

Programmes

recorded against

this Qual

Fundamental

60189



Wastewater and Water

Reticulation Services

Level 4

NQF Level

04

Reregistered

2015-

06-30

EWSETA

Fundamental

61709


Training Certificate: Water

and Wastewater

Treatment Process Control

Supervision

Level 4

NQF Level

04

Reregistered

2015-

06-30

EWSETA

Fundamental

66613



Wealth Management

Level 4

NQF Level

04

Reregistered

2015-

06-30

As per Learning

Programmes

recorded against

this Qual

Fundamental

57887



Welding Application and

Practice

Level 4

NQF Level

04

Reregistered

2015-

06-30

As per Learning

Programmes

recorded against

this Qual

Fundamental


Training Certificate: Yacht

and Boat Building

Level 4

NQF Level

04

Reregistered

2015-

06-30

MERSETA

Fundamental


Training Certificate: Youth

Development

Level 4

NQF Level

04

Reregistered

2015-

06-30

ETDP SETA

Fundamental

66049

Further Education Training

Certificate: Diesel Electric

and Electric Fitting

Level 4

NQF Level

04

Reregistered

2015-

06-30

As per Learning

Programmes

recorded against

this Qual

Fundamental

64049 Further Education Training

Certificate: Harbour

Watchkeeping

Level 4

NQF Level

04

Reregistered

2015-

06-30

SAS SETA















Page 35

Elective 59429

National Certificate:

Inclusive Education

Level 5

Level TBA:

Pre-2009

was L5

Reregistered

2015-

06-30

ETDP SETA



Page 36



Page 37

Learners are entitled to access and constructively challenge their training and assessment results. A Learner may at any stage

of the training and assessment process, raise a grievance or appeal. If a Trainer or an Assessor has an irresolvable issue with a

Learner, the issue will be addressed through the Departmental Manager. If a Learner does raise a grievance or an appeal,

the appeals procedure is followed as outlined below:

1. A Learner has the right to appeal under the following circumstances

❑ If the laid down assessment procedures were not followed during assessments.

❑ If not all evidence available was taken into account during the assessment.

❑ The Assessor was not a subject matter expert or did not have a subject matter expert during the assessment

process.

❑ The Assessor did not assess according to the performance criteria and range statement stipulated in the unit

standard.

❑ Not all the range items were available for assessment.

2. If the Learner wishes to appeal for any reason other than those listed above, the grievance procedure will be

followed.

3. A Learner bringing an appeal against a decision of the assessment will lodge such an appeal with the Assessor and

/or the internal Moderator within 2 days of the assessment feedback session.

4. A Learner bringing an appeal should complete the “Learner’s Notice of Assessment Appeal” form before the Appeal

Hearing. The form should be handed to the Assessor and /or Internal Moderator.

5. Should the internal Moderator re-affirm the Assessor’ decision, the Learner may appeal to the Learnerships and / or

Training Manager within 2 days after the initial Moderator’s feedback session. The Learnership and / or Training

Manager’s decision will be final. Should the Learnership and / or Training Manager re-affirm the Assessors’ decision;

the cost for re-evaluation will be borne by the Learner. Should the Learnership and / or Training Manager’s decision

differ from the Assessor’s decision; the Assessor will be liable for the cost of the re-evaluation.

Appeals Procedure


Page 38



Page 39

TO : THE INTERNAL MODERATOR

A meeting with the Internal Moderator is requested to discuss the outcome of my assessment.

Internal Moderator Name:

Date of Submission:

Name of Employee Assessed:

Name of Assessor:

Date of Feedback Session:

Grounds for Appeal

No Tick the applicable ground (s) for appeal Tick

1 The assessment did not follow the laid down procedure.

2 Not all evidence available was taken into account during the assessment.

3 The Assessor was not a Subject Matter Expert nor was a Subject Matter Expert present during the assessment process.

4 The assessment was not according to the performance criteria and the range statement stipulated in the unit standard.

5 Not all the range items were available for the assessment.

Reasons for Appeal

No Please give detailed reasons for the choice(s) above

1

2

3

4

5

LEARNER’S SIGNATURE: DATE:

Learner’s Notice of Assessment Appeal Form


Page 40



Page 41

EMPLOYEE WITNESS:

DATE:


Page 42



Page 43

Section 2



Page 44

LEARNER PERSONAL DETAILS

Surname and Full Name

Identity Number

Employer

Training Provider

Gender Male Female

African Coloured Indian White Other

Do you have a

disability, as

contemplated by

the Employment

Equity Act 55 of

1998?

Yes No

Specify:

Home Address: Postal Address (if different from home address)

Postal Code

Postal Code

E-mail Address

What language/s do you speak at home?

Are you a South

African Citizen?

Yes No

(Specify and attach documents indicating your status, permanent residence, study permit, etc.)

Highest level qualification (e.g. Std. 7, Grade 10, ABET Level 3

What is the title of your highest qualification?

Have you previously Yes (specify title & code) No

Background Information of the Learner


Page 45



Page 46

LEARNER PERSONAL DETAILS

Undertaken a Learnership?

Were you employed by your employer before concluding this Agreement? Yes No

If you were unemployed before concluding this Agreement, state for how long:

If you are employed, when did you start work with your employer?

Learner’s Signature

Witness Signature

Parent of Guardian’s Signature (only if the Learner is a minor)

Date

Signed at

Parent/Guardian details (To be completed if Learner is a minor i.e. an unmarried person under 21 years)

Surname and Full Name

Identity Number

Home Address: Postal Address (if different from home address)

Postal Code

Postal Code

Telephone Numbers (Home)

(Work)

E-mail Address

Relation to the Learner

Parent / Guardian Signature

Date

Signed at


Page 47



Page 48

Please attached a copy of your:

❑ CV

❑ Identity document

Insert certified copies of any certificates that you are using to claim credits for. These could be:

❑ Your standard 10 / grade 12 / Matric certificate

❑ Your University / College Certificate, if applicable

❑ Any internal course certificate that has been matched to this unit standard

The above must be added after this page.

Learner’s Curriculum Vitae, Identity Document & Qualifications


Page 49



Page 50

Please complete and sign this document (DO NOT remove from your PoE Guide).

I, (surname and full name), ID number hereby

declare that all evidence contained in this portfolio were compiled by myself and is a true reflection of my competence.

I further declare and confirm that I have attended an induction / orientation session with the provider and/or workplace on

commencement with this programme.

(Please provide the name of witnesses that may be contacted to confirm the authenticity of the evidence contained in the

POE and that were present during the induction / orientation session).

Name

Contact Details

Evidence Witnessed Role in evidence gathering

Learner Signatures

Date

Assessor Details

Assessor Signature

Date

Learner’s Declaration of Authenticity / Induction / Contract


Page 51



Page 52

LEARNER DETAILS

First Name and Surname:

Registration Number:

Identification Number:

Contact details:

Home Number

Work Number

Cellphone Number

Learnership/Short Course:

Any special requirements

ASSESSMENT DETAILS

Date:

Time:

Place:

Assessor’s Name and Surname:

Assessor’s Registration Number:

EMPLOYER DETAILS

Company Name:

Company Physical Address:

Company Telephone Number:


Assessment Process


Page 53

Signed (Learner): On this day of 20 in

❑ As the Learner your evidence must be AUTHENTIC. In order to validate your evidence please ensure that you sign each

page with the same signature/initials.

❑ All evidence submitted must be written in blue or black pen. Any evidence submitted in pencil will NOT be marked

❑ You may not use tippex or any other correction fluid. Either cross your mistakes out or redo them.

❑ You may work in groups to DISCUSS the questions, but the evidence you submit must be your OWN work.

❑ If you lose your POE, you will be issued with a replacement at a cost

❑ If you use extracts from external sources you must ensure the extracts are correctly referenced.

❑ Extracts from external sources can only make up 20% of any answer. You must explain the use of the extract to show

YOU understand what is being discussed.

❑ Disciplinary action will be taken against Learners who copy from each other or copy directly from external sources such

as training notes, textbooks, etc. You may discuss questions but you may not submit identical work. It is not valid and it

is not authentic. In this instance you will not have the opportunity to resubmit evidence.

❑ You will be given written feedback – please sign it off to show that you have received and understood the feedback and

send the signed copy back to us. This is so we can show the Moderator that you have received your feedback. You still

have the right to appeal if you do not agree with your feedback.

❑ In the event of being found ‘Not Yet Competent’ you will be given a maximum of two chances to remediate/top up your

evidence after assessment. If your Assessor feels there are gaps they will send you a preliminary feedback report and

request additional information.

❑ Your POE will not be returned to you and in the event of being found ‘Not Yet competent you will require a copy of your

POE in order to complete your remediation.

❑ It is your responsibility to make a copy of your POE prior to submitting it for assessment.

❑ The Training Provider and its certification partners will not be held responsible for delays in issuing of National

Certificates from the relevant ETQA.

Please sign below to show that you understand your rights and responsibilities as a Learner and that you understand the

assessment process and the role of your Assessor.

Your Facilitator will sign on behalf of Training Provider. You will be asked to complete this contract and place it in your POE

for your Assessor and Moderator to validate.

Signed (Training Provider Representative):

On this day of 20 in


Terms and Conditions – General PoE Requirements


Page 54

Points Assessor/Facilitator must cover in the initial meeting with the Learner - Please tick.

This document will be completed prior to each assessment occasion taking place.

Item Points to be covered Tick

1

Welcome the candidate and put them at ease

2

Explain the purpose of the meeting (why you are there and how long the meeting will

take)

3

Explain the

▪ NQF

▪ Credits

▪ Certification process

▪ Learning pathways

4

Explain

▪ Who is involved in the assessment and their role (Learners, Coach, Assessors,

Managers, Moderators)

▪ Principles of assessment (fairness, confidentiality, validity, sufficiency)

5

Explain the assessment process?

▪ Check Learner readiness for assessment (logbook / self assessment)

▪ Assessment contract to be completed

▪ Preparation of Learner (this meeting)

▪ The assessment (observation and knowledge questionnaire)

▪ Judgement of the evidence

▪ Outcome of assessment (competent, not yet competent, need further evidence)

6

Give Learner copies of the following documentation and explain each document

▪ The Assessment Guide which includes

▪ Relevant unit standard (s)

▪ Assessment contract

▪ Assessment plan

▪ Observation checklist

▪ Knowledge checklist


Learner Preparation for Assessment Checklist


Page 55

Item Points to be covered Tick

7

Discuss the assessment plan (complete the assessment plan document)

▪ Allow the Learner to participate in the decisions made

▪ Agree on dates, time and venue for the assessment and feedback

▪ Agree on evidence the Learner can submit

▪ Agree and explain the assessment methods

▪ Identify and discuss special assessment needs of the candidate

▪ Identify and eliminate unfair barriers (language, disability etc)

▪ Discuss and agree on witness requirements

8

Tell the candidate his/her rights and responsibilities, the assessment procedures and policies ▪ How many times they may be assessed ▪ Appeals process / procedure ▪ Reassessment policy

9

Ensure the assessment environment is appropriate or make special arrangements

10

Discuss moderation

11

Allow the Learner opportunity to clarify any items discussed

Learner declaration of acceptance of assessment instruments and relevant documentation:

Learners Name:

Signature

Assessors Name:

Signature:


Page 56



Page 57

Planning the Assessment

The following unit standard will be assessed in this assessment occasion:

UNIT CODE UNIT STANDARD TITLES NQF LEVEL CREDITS


4 5

Activity

Evidence of activity will be found where

Place & planned date of activity

Date Completed

Training

Classroom training registers & Induction register

Training Provider

Date:

Assessment contract

Assessment contract & / or Learnership agreement - signed & dated

Learner file

Date:

Learner Preparation for Assessment

Learner Preparation Checklist

Learner file

Date:

Planning the Assessment

Assessment plan

Learner file

Date:

Conducting the Assessment

Knowledge Questionnaire

Learner file

Date:

Feedback

Feedback Reports

Learner file

Date:

Evaluation of Assessment

Assessors review of assessment form

Learner file

Date:

Moderation

Internal Moderators report

Learner file

Date:

Judgement

Assessor Summary Report / Internal Moderator report

Learner file

Date:

1st Reassessment

Assessors summary report / instruments

Learner file

Date:

2nd Reassessment

Assessors summary report / instruments

Learner file

Date:

The Assessor is to please complete the dates of the above evidence presented


Page 58



Page 59

Special arrangements for assessment

Place –

Language –

Resources -

Barriers –

People to be involved with assessment

Learner: Manager:

Trainer: Mentor / Coach:

Assessor: Moderator:

Next steps for learning

Resources required for this assessment

Black pen for written assessment

Guidelines to the Learner:

Declaration:

Learner Name Learner Signature Date

Assessor Name Assessor Signature Date


Page 60



Page 61

Section 3



Page 62

Assessor Declaration

I hereby declare

that I have checked the learner preparation for this assessment, have familiarized myself with the

Assessment Strategy and unit standard requirements, portfolio requirements, and Assessment Plan. I

further declare that I am Constituently Registered to assess against this unit standard with the relevant

Declaration of Learner Preparation:

I hereby declare that I have been prepared for all assessment activities related to this Unit Standard. I

am aware of the requirements and time frames of this assessment, and undertake to complete any

remedial work required for assessment, where required.

Declaration of Authenticity:

I hereby declare that the evidence presented in this Portfolio is my own work, and that I have

participated in preparing the evidence in the case of group work activities. Where applicable, I have

recognized sources of information used in the preparation of this Portfolio of Evidence

Learner Name Learner Signature

Learner ID Number Date

Manager’s Name: Manager’s Signature

Date


Learner’s and Assessors Declaration


Page 63

SETA.

I have checked the Portfolio of Evidence for completeness, and undertake to inform the candidate of

outstanding documents and evidence. I further declare that I will adhere to all the requirements of

confidentiality during the Assessment process.

Assessor Signature

Date

PLACE EVIDENCE FROM LEARNER WORKBOOK:

AFTER THIS PAGE

What are the differences between theory, practice and workplace activities?

• Theory refers to contemplation or speculation, as opposed to action. This draws on the information you have

obtained throughout your theoretical training. Knowledge questions may test your understanding or ask you to

explain aspects of the subject matter.

• Practice refers to the act of rehearsing a behaviour, or engaging in an activity (i.e. action) for the purpose of

improving or mastering it. Practical tasks may ask you to perform, create or develop evidence.

• Work Place refers to research conducted or action taken within the workplace. In other words, the workplace

question requires you to actually interact with your workplace or organisation in order to meet certain objectives.

Formative Assessments

Please include your workbook after this page. This workbook will contain the following:

The questions you were asked to complete during your class room training from your work book

a) Any group work activities that your group were required to complete during your class room training in your workbook

b) Any role playing activities that you would have been involved in during your class room training from your workbook

c) Any individual activities that you would have been asked to complete during your class room training from your workbook

Any self assessments that you would have been asked to complete during your class room training – add these to your

workbook.

Practical Assignment / Summative Assessment

Please include your summative assessments after all the above with the title page Summative Assessments.

This information will be your assignments you were required to complete when you were back in the workplace. Make sure

that you have received signatures from your Coach/Manager/Mentor for any work that you have handed in. Without these

signatures your Summative Assessment will not be marked by the Assessor or Moderator.


Page 64



Page 65



Page 66

LEARNER NAME :

ID NUMBER :


NQF LEVEL 4

SAQA ID: 119462

ENGAGE IN SUSTAINED

ORAL/SIGNED COMMUNICATION

AND EVALUATE SPOKEN/SIGNED

TEXTS


Page 67

Learner Workbook

This Learner Workbook deals with the following unit standard:

SAQA US ID UNIT STANDARD TITLE NQF LEVEL CREDITS


4 5

Assessment & Portfolio of Evidence (PoE)

Please note that although this material has been aligned to the Unit Standard: Engage in sustained

oral/signed communication and evaluate spoken/signed texts – NQF Level 4 – 5 credits, the following

must still apply:

In order for a Learner (that is you!) to achieve this unit of learning and be recognized nationally and

receive a certificate from the Services SETA, you would need to provide a portfolio of evidence to show

your competence in these skills.

This means that you must complete all knowledge questions and practical tasks and activities correctly

in your Learner Workbook, sign all relevant pages where it asks for the Learner’s signature and date,

and hand it into your Facilitator at the time agreed upon.

Failure to do this will result in only a Certificate of Attendance being issued and not a Certificate of

Competence.

NOTES:



Page 68

KNOWLEDGE ASSESSMENT AND

PRACTICAL TASKS Instructions to the Assessor:

❑ Remember it is the Learners choice whether he wants the Assessor to write for him or not.

❑ If the Learner requests that the Assessor writes for him because of a language barrier, etc., the Assessor must

make a note in the front of the knowledge assessment section that the Assessor has been requested to write

for the Learner and both Learner and Assessor to sign and date it.

❑ Only write down what the Learner tells you, do not make assumptions on the Learners behalf, rather ask

another question to clarify meaning.

Reassessment:

❑ If any criterion has to be reassessed, clearly indicate that it is a reassessment and insert the date of

reassessment.



Page 69

Assignment 1 - Knowledge Questionnaire

ENGAGE IN SUSTAINED ORAL/SIGNED COMMUNICATION AND EVALUATE

SPOKEN/SIGNED TEXTS US 119462

❑ If Learners need to be re-assessed, do not remove the first assessment from his portfolio of evidence. This

must be kept in the PoE so that the Moderator can see that the Learner was given the opportunity for re-

assessments.

General:

❑ Learner to ensure that his name is clearly indicated with page numbers on all attachments or knowledge

answers that will be attached to this section.

▪ Please complete all the activities.

▪ Ensure that your Facilitator has marked them.

Question 1

Respond appropriately to the following:

Don’t you love it when it rains as it makes the grass green?

Continue with the conversation to clarify the above statement

US 119462/SO1/AC1

Question 2


Page 70



Page 71

Briefly discuss how conflicts and discussions are managed in a sensitive manner in the workplace

US 119462/SO1/AC2

Question 3

Describe the speaker’s characteristic in terms of their style, tone and register when speaking

US 119462/SO1/AC3

Question 4

Why do you need to challenge the underlying assumptions, points of view and subtexts in spoken/signed texts?


Page 72



Page 73

US 119462/SO1/AC4

Question 5

Provide an example where you needed to analyse your response to a spoken text and you adjusted your response

since it was inappropriate to the context and the audience

US 119462/SO2/AC1


Page 74



Page 75

Question 6

When confronted with opposing views, briefly explain how you respond and react to the situation

US 119462/SO2/AC2

Question 7

Provide an example where you used the appropriate tone, approach and style to maintain the interaction and

prevent it from breakdown

US119462/SO2/AC3


Page 76



Page 77

Question 8

Clearly explain how you would plan for a formal oral presentation

US 119462/SO3/AC1

Question 9

Explain the importance of non-verbal communication and body language on the audience

US 119462/SO3/AC2


Page 78



Page 79

Question 10

Discuss the impact of rhetorical devices on the audience in spoken text

US 119462/SO3/AC3

Question 11

Write a sentence where you give a point of view and indicate your audience to this point of view

US119462/SO4/AC1


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Question 12

Explain the impact of values, attitudes and assumptions in the spoken text

US119462/SO4/AC2

Question 13

Discuss two techniques that speakers can use to evade responsibility of an issue


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US119462/SO4/AC3

Question 14

Discuss the impact of the speaker on the spoken texts

US119462/SO4/AC4

Learner signature: Date:

Assessor signature: Date:

Moderator signature: Date:


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Self Assessments

At the end of each section of the Learner Guide you were required to

complete the Self Assessment. Please ensure your Facilitator has signed

this off. Insert all the Self Assessments from the Learner Guide after this

page.

Self Assessment Checklist

SELF ASSESSMENT NUMBER

LEARNER GUIDE

PAGE NUMBER

ATTACHED

(PLEASE TICK) ✓

Self Assessment 1

Self Assessment 2

Self Assessment 3

Self Assessment 4





ENGAGE IN SUSTAINED ORAL/SIGNED COMMUNICATION AND EVALUATE SPOKEN/SIGNED TEXTS

Assignment 2 - Self Assessments – to be completed by the Learner

US 119462


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Group Discussion Role-Play Do a presentation Gather Information Produce Evidence in the form of documents

❑ You are now required to go and complete:

▪ Classroom Activities

▪ Research/Assignment

▪ Workplace Activities

❑ Remember to follow all the tasks and ensure you cover all the criteria

requested.

❑ Summative Assessment Tasks can be hand written or typed on a computer. It

must have an original signature of your Facilitator for classroom activities

and/or Supervisor at your workplace, to meet the authentic and valid

principles of assessment.


Assignment 3 - Summative Assessment

To be marked by Registered Assessor only


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ENGAGE IN SUSTAINED ORAL/SIGNED COMMUNICATION AND EVALUATE

SPOKEN/SIGNED TEXTS US 119462

Task 1 Summative Assessment

Identify one conflict situation that you handled at the workplace and answer the following:

❑ Briefly describe the conflict situation

❑ Indicate your first responses to the situation- did you change this response later

❑ Indicate how you handled this situation in a sensitive manner

❑ Describe the tone and style of the parties involved

❑ Indicate how you clarified the different points of view to sustain the interaction among the parties

Ensure that your assignment is signed by the Facilitator. Mark your assignment as Task 1 and attach it to the back of this page.

US119462/SO1/AC1-4




SUMMATIVE TASKS


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Think of a recent conversation that you had with a work colleague, where you did not agree with their point of view. What was your response to their point of view, how did you convince them of your point of view, indicate the tone, style and approach that you used in this conversation


US119462/SO2/AC1-3






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Request for permission to sit in when somebody at the office is making a formal presentation. Make notes on the following in respect of the presentation by the other person:

❑ Was there evidence of proper planning of the content- explain

❑ What was the impact of the non-verbal and body language of the presenter

❑ List five (5) rhetorical devices the presenter used in his/her presentation


US119462/SO3/AC1-3






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Refer to the presentation that you attended ion Task 3 and answer the following:

❑ Did you clearly understand the presenter’s of view

❑ Was the presentation influenced by any values, attitudes and assumptions of the presenter

❑ What techniques did the presenter use to evade responsibility of issues in his/her presentation

❑ How would you evaluate the presenter and the presentation that you attended


US119462/SO4/AC1-4






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In order to evaluate the impact your knowledge on engaging in sustained oral/signed communication and evaluating spoken/signed texts that you applied back in the workplace, reflect on the under mentioned questions:

a) What were your organisational requirements for engaging in sustained oral/signed communication and evaluating spoken/signed texts?

b) What was the impact? i.e. increased employee awareness, profits, moral, staff relationships?

c) How effective was the technique that you used? (Theory vs Practice)

d) Did you need to take any corrective actions in order to improve the effectiveness of engaging in sustained oral/signed communication and evaluating spoken/signed texts? Motivate your answer.

Write your answers in your own hand writing, ensuring that you answer each question. Mark your assignment as Task 5 and attach it to the back of this page.

119462 /SO1-S04






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Engage in sustained oral/signed communication and evaluate spoken text

US 119462

WORKPLACE PRACTICAL FOR 119462

You have just returned from your meeting with the bank manager and your HR officer asked how the meeting

went.

Explain in detail how you engaged in communicating with the manager and what you have gathered from his

communication during the meeting between the two of you.

Assessor: Ensure the learner has attached the evidence and explained each task


Workplace Supervisor Signature:

Date:

Assessor signature:

Date:

Moderator signature:

Date:

WORKPLACE PRACTICAL


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Logbook for Unit Standard: 119462

Complete this on your own. This logbook has been included to record all the time spent on the assessment and other activities related to this skills programme:

• Time spent completing an activity should be signed off by a supervisor, mentor or witness where possible.

• Time spent applying the new knowledge and skills

• The logbook should show that the learner has spent at least 31.5 hours in acquiring the required knowledge and skills of this programme:

❑ Respond critically yet sensitively as a listener/audience.

❑ Analyse own responses to spoken/signed texts and adjust as required.

❑ Use strategies to be an effective speaker/signer in sustained

oral/signed interactions

❑ Evaluate spoken/signed discourse

Learner Name

Skills

Programme

Unit

Standard(s)

Activity

Start Date

Number

of Hours

Running

Total No.

of Hours

Sign Off by

Supervisor / Manager / Mentor / Witness

Name & Surname Relationship to

Learner Signature


LOGBOOK


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Assessor

signature

Date

Moderator

signature

Date


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OFFICE USE ONLY Assessment / Re-assessment of Portfolio of Evidence

Instructions for this section:

The Assessor to complete the table each time the Learner Workbook knowledge questions / practical

tasks are marked.

FOR ASSESSOR

File Checked / Re-assessed:

Date Assessor Signature Corrections – to be redone by the Learner for re-

assessment (e.g. Q1, 2 & 7)



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Section 4



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ASSESSOR TO PLACE ASSESSMENT REPORTS AFTER THIS PAGE


Assessment Guide & Reports

The Assessor will complete the following documents for this Section.

Feedback to Learner After Assessment

Final Summative Assessment Decision

Assessment Review & Evaluation of Assessment

Learner’s Evaluation of the Assessment

Assessor’s Evaluation of the Assessment

You will be required to complete and sign some of these documents on receipt of your POE and

then hand your entire POE back to your Training Provider in order for your POE to be submitted

for Moderation.


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MODERATOR TO PLACE MODERATION REPORTS AFTER THIS PAGE


Moderation Report

NQF LEVEL 4 · Use strategies to be an effective speaker/signer in sustained oral/signed...

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