NP911 072809 Slides
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Transcript of NP911 072809 Slides
© Andy Goodman 2009. This material cannot be copied or reproduced without permission.
A partnership of Lipman Hearne and Andy Goodman
Network for Good presents
Dialing In, Logging On, Nodding Off The True Costs of Teleconferences, Videoconferences and Webinars
Welcome
Andy Goodman Director
Agenda
• The Premise
• Toplines from the Research
• Teleconferences
• Videoconferences
• Webinars
• Resources
The Premise Part One
YOU ARE HERE
WASHINGTON, DC
The Premise Part One
The Premise Part One
HQ
HQ
HQ HQ
The Premise Part One
HQ
HQ
HQ HQ
HOME HOME
The Premise Part One
HQ
HQ
HQ HQ
HOME HOME
NYC NYC
The Premise Part One
HQ
HQ
HQ HQ
HOME HOME
NYC NYC
LA
The Premise Part One
HQ
HQ
HQ HQ
HOME HOME
NYC NYC
LA
TELECONFERENCE
The Premise Part One
HQ
HQ
HQ HQ
HOME HOME
NYC NYC
LA
SAVES
The Premise Part Two
= Now everyone works in the same place.
13
The Premise Part Two
The Premise Part Two
The Premise Part Two
eating lunch
someone’s yelling
checking email
updating Facebook
The Premise
TELECONFERENCE
The Premise
TELECONFERENCE
I can’t hear you.
You can’t hear me?
Where’s Jan? Is she
on yet?
Was there some sort of agenda
for this call?
Why isn’t anyone
friending me?
The Premise
SAVES
The Premise
WASTES
The Question Given the economic downturn…
Will having more meetings (and trainings) via teleconference, videoconference and webinar be a good thing?
The Research March 16 to April 6, 2009
1,218 RESPONDENTS (US and Canada)
The Research March 16 to April 6, 2009
1,218 RESPONDENTS
58.4% Nonprofit
13.7% Government
12.6% Foundation
6.7% Education
8.6% Other
By Sector
The Research Respondents
1,218 RESPONDENTS
37.8% 5 years or fewer
21.9% 6-10 years
26.5% 11-20 years
12.9% 21+ years
By Experience Level
The Research Respondents
Education 35%
Health 34%
Children & Youth 32%
Environment 29%
Civic Engagement 19%
Poverty 19%
Social Justice 18%
Housing 12%
Arts 11%
Women’s Rights 8%
Employment 8%
Humanitarian Aid 7%
Immigration 5%
Civil Rights 5%
Reproductive Rights 4%
Gay & Lesbian Rights 3%
Election Reform 2%
All Other 34%
By Issue
The Research Respondents
TELECONFERENCE WEBINAR VIDEOCONFERENCE
The Research Usage
Participate frequently or very frequently: 59% 8% 25%
TELECONFERENCE WEBINAR
Increase 46%
Decrease 6%
Stay Same 48%
Increase 56%
Decrease 5%
Stay Same 39%
Increase 49%
Decrease 5%
Stay Same 46%
VIDEOCONFERENCE
The Research Usage
TELECONFERENCE WEBINAR VIDEOCONFERENCE
The Research Usage Compared with Training
TELECONFERENCE WEBINAR VIDEOCONFERENCE
Participate frequently or very frequently: 59% 8% 25% Believe usage will increase: 49% 46% 56% Have no training in how to use effectively: 75% 71% 72%
The Research Usage Compared with Training
QUESTIONS & COMMENTS
31
Accomplish objective
Involve all participants
Skill of call leader
REPORT CARD
Teleconferences
32
Accomplish objective
Involve all participants
Skill of call leader
REPORT CARD B-
C+
B-
Teleconferences
33
Poor leadership
Lack of participation
Can’t hear others on call
COMMON PROBLEMS Frequency
Too many on call
No agenda, objective
Missing key materials
Teleconferences Problems
Teleconferences Problems
Teleconferences Problems
36
Poor leadership
Lack of participation
Can’t hear others on call
COMMON PROBLEMS Frequency
Too many on call
No agenda, objective
Missing key materials
Teleconferences Problems
37
Poor leadership
Lack of participation
Can’t hear others on call
COMMON PROBLEMS Frequency
Too many on call
No agenda, objective
Missing key materials
1
Teleconferences Problems
38
Poor leadership
Lack of participation
Can’t hear others on call
COMMON PROBLEMS Negative Impact
Too many on call
No agenda, objective
Missing key materials
Teleconferences Problems
39
Poor leadership
Lack of participation
Can’t hear others on call
COMMON PROBLEMS Negative Impact
Too many on call
No agenda, objective
Missing key materials
1
Teleconferences Problems
40
ADDITIONAL PROBLEMS Answers to Open-Ended
Teleconferences Problems
“Besides the six factors listed above, what else makes a teleconference a waste of your time?
41
Poor leadership
Lack of participation
Can’t hear others on call
COMMON PROBLEMS
Too many on call
No agenda, objective
Missing key materials
Teleconferences Problems
42
ADDITIONAL PROBLEMS Answers to Open-Ended
Poor time management 20%
Noise, technical problems 16%
Insufficient interaction 13%
Too much info for time allotted 13%
Poor planning/lack of follow 12%
Teleconferences Problems
43
Teleconferences Problems
Verbatim comment from survey
“The purpose of the meeting doesn't match the medium. For example, the
purpose is to wrestle with a difficult issue with opposing positions represented, but the phone is too impersonal to allow for
constructive dialogue.”
PURPOSE = MEDIUM
44
Teleconferences Problems
Verbatim comment from survey
“Most of ours are mixed (some on phone and some in person), which
brings its own set of problems, as some people talk only to the group that is
physically present.”
HEY, WHAT ABOUT ME?
45
Teleconferences Desired Attributes
ATTRIBUTES Answers to Open-Ended
“What makes a teleconference a good use of your time?
46
Teleconferences Desired Attributes
ATTRIBUTES Answers to Open-Ended
Focused agenda, clear goal 29%
Well organized, reach goal 27%
Connect without travel 21%
Good facilitator/moderator 19%
Learned new information 18%
47
Teleconferences Summary
Verbatim comment from survey
“In general, meetings can be a waste of time whether done in person or done on a teleconference. I don't see the
medium as the issue. Useless meetings are useless meetings either
on phone or in person.”
MESSAGE: IT’S NOT THE MEDIUM
QUESTIONS & COMMENTS
Accomplish objective
Involve all participants
Skill of meet-ing leader
REPORT CARD Help.
Videoconferences
Accomplish objective
Involve all participants
Skill of meet-ing leader
REPORT CARD B-
C+
B-
Help.
Videoconferences
51
Poor leadership
Lack of participation
COMMON PROBLEMS Frequency
No agenda, objective
Missing key materials
Technical problems
Too many people, sites
Videoconferences Problems
52
Poor leadership
Lack of participation
COMMON PROBLEMS Frequency
No agenda, objective
Missing key materials
1 Technical problems
Too many people, sites
Videoconferences Problems
53
Poor leadership
Lack of participation
COMMON PROBLEMS Negative Impact
No agenda, objective
Missing key materials
Technical problems
Too many people, sites
Videoconferences Problems
54
Poor leadership
Lack of participation
COMMON PROBLEMS Negative Impact
No agenda, objective
Missing key materials
1 Technical problems
Too many people, sites
Videoconferences Problems
55
Poor leadership
Lack of participation
COMMON PROBLEMS Frequency / Negative Impact
No agenda, objective
Missing key materials
1 Technical problems
Too many people, sites
Videoconferences Problems
1
56
1
Videoconferences Problems
ADDITIONAL PROBLEMS Answers to Open-Ended
“Besides the six factors listed above, what else makes a videoconference a waste of your time?
57
Poor leadership
Lack of participation
COMMON PROBLEMS
No agenda, objective
Missing key materials
Technical problems
Too many people, sites
Videoconferences Problems
58
1
Videoconferences Problems
ADDITIONAL PROBLEMS Answers to Open-Ended
Tech problems, noise 33%
Time management, lateness 12%
Lack of agenda, clear goal 11%
Boring, irrelevant topics 11%
Poor leadership/facilitation 7%
59
Videoconferences Problems
STOP LOOKING AT ME! “I hate that your image is always on the screen even though you are not actively speaking - I feel
like I'm always under the microscope.”
60
Videoconferences Problems
START LOOKING AT ME!
“Cameras must move to capture the image of the person
speaking. A talking head off-screen is wasteful and counter to
building relationships.”
61
Videoconferences Problems
SOMEBODY CALL I.T.!!! “The technology seems to fail
every time. Way too much time is spent on the technology and
not enough on substance.”
62
1
Videoconferences Desired Attributes
ATTRIBUTES Answers to Open-Ended
“What makes a videoconference a good use of your time?
63
1
Videoconferences Desired Attributes
ATTRIBUTES Answers to Open-Ended
No tech problems, noise 34%
Good time mgmt., etiquette 13%
Focused agenda, clear goal 12%
Interesting, relevant topics 12%
Good presenter/facilitator 7%
64
1
Videoconferences Summary
“Content trumps technology every
time.
MESSAGE: IT’S STILL NOT THE MEDIUM
QUESTIONS & COMMENTS
Accomplish objective
Involve all participants
Skill of web-inar leader
REPORT CARD
Webinars
Accomplish objective
Involve all participants
Skill of web-inar leader
REPORT CARD B
B
B
Webinars
Poor leadership
Lack of participation
Technical problems
COMMON PROBLEMS Frequency
Boring visuals
No agenda, objective
Missing key materials
Webinars Problems
Poor leadership
Lack of participation
Technical problems
COMMON PROBLEMS Frequency
Boring visuals
No agenda, objective
Missing key materials
1
Webinars Problems
Poor leadership
Lack of participation
Technical problems
COMMON PROBLEMS Negative Impact
Boring visuals
No agenda, objective
Missing key materials
Webinars Problems
Poor leadership
Lack of participation
Technical problems
COMMON PROBLEMS Negative Impact
Boring visuals
No agenda, objective
Missing key materials
1
Webinars Problems
Webinars Problems
ADDITIONAL PROBLEMS Answers to Open-Ended
“Besides the six factors listed above, what else makes a webinar a waste of your time?
Poor leadership
Lack of participation
Technical problems
COMMON PROBLEMS
Boring visuals
No agenda, objective
Missing key materials
Webinars Problems
Webinars Problems
ADDITIONAL PROBLEMS Answers to Open-Ended
Poor leadership/facilitation 24%
Tech problems, noise 20%
Misleading description of topic 18%
Too much info for time allotted 16%
Boring/irrelevant topic 14%
Webinars Problems
DAVID BYRNE NEED NOT APPLY
“In too many cases, a webinar ends up being a ‘talking head,’ and there are many distractions and attractions to multitask. The speaker must make it interesting
enough for participants to concentrate.”
Webinars Problems
TYPING INTO THE VOID
“It’s very frustrating to be typing questions and wondering if they are going to Never Never Land and weren’t received or are just being ignored because [they’re] not
enough help for the presenter.”
Webinars Problems
YOU KNOW IT’S BAD WHEN THEY’RE ASKING
FOR POWERPOINT
“Many webinar leaders make the mistake of just repeating verbatim the PowerPoint
presentation. What a waste. If that’s all the facilitator is going to do, just give me the
PowerPoint and let me read it on my own.”
ATTRIBUTES Answers to Open-Ended
Webinars Desired Attributes
“What makes a webinar a good use of your time?
ATTRIBUTES Answers to Open-Ended
Good presenter/facilitator 24%
No tech problems, noise 20%
Title matches topic 18%
Excellent visuals 17%
Relevant/interesting topic 14%
Webinars Desired Attributes
Webinars Summary
MESSAGE: FOR THE LAST TIME…
“A good webinar is largely determined by the same skills as any good presentation --
engaging content, presenter's ability to connect with the audience (which can be harder
online), use of stories and examples, etc.”
QUESTIONS & COMMENTS
TELECONFERENCE WEBINAR VIDEOCONFERENCE
The Takeaway
TELECONFERENCE WEBINAR VIDEOCONFERENCE
1. Telemeetings may save money, but if they waste time, they may not be a net positive.
The Takeaway
TELECONFERENCE WEBINAR VIDEOCONFERENCE
1. Telemeetings may save money, but if they waste time, they may not be a net positive.
2. If you have no training, you’ll spend more time focused on how you’re meeting instead of why you’re meeting.
The Takeaway
TELECONFERENCE WEBINAR VIDEOCONFERENCE
1. Telemeetings may save money, but if they waste time, they may not be a net positive.
2. If you have no training, you’ll spend more time focused on how you’re meeting instead of why you’re meeting.
3. Bad meetings are bad meetings no matter how they’re held. To improve your telemeetings, brush up on your meeting skills first.
The Takeaway
Resources New Report!
To request a free copy, send an email to [email protected]
Resources New Report!
Resources New Report!
Resources Teleconferences
www.usaconferencing.com/tips.htm
Resources Teleconferences
www.bnet.com
Resources Videoconferences
Dean Freedman Director of New Technology EdNet
agoodmanonline.com/publications
October 2006
Resources Videoconferences
Dean Freedman Director of New Technology EdNet
Resources Webinars
A new online class on how to conduct more effective webinars will be announced in the fall and posted on The Goodman Center website.
Stay tuned!
Resources Webinars
Presenting – Eye Contact
Webinar
Resources Webinars
Presenting – Eye Contact
Webinar
Talk Radio + Visuals
Webinar
Resources Webinar on Meetings
October 27th (9-10a Pac.) • Crafting a real agenda • Techniques for leading
meetings (pt. 1)
October 29th (9-10a Pac.) • Review of student agendas • Techniques for leading
meetings (pt. 2) • Improving meetings as a
participant
Resources Webinar on Meetings
Meetings: Less Pain, More Gain
Resources New Report!
To request a free copy, send an email to [email protected]
QUESTIONS & COMMENTS
Dialing In, Logging On, Nodding Off The True Costs of Teleconferences, Videoconferences and Webinars
Thanks for joining us!
Visit us on the web at www.thegoodmancenter.com