Now I can sleep at nightPresented by Reliant Data, LLC

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“He who fails to plan is planning to fail”Winston Churchill

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What you will learn today

▪ The difference between Backup, Disaster Recovery and Business Continuity

▪ Types of disasters, their frequency and severity

▪ Evolution of backups

▪ The different types of backups

▪ What a good backup system looks like

▪ Where to begin

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What’s the difference between backup, disaster recovery and business continuity?

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BackupCopying your data to a safe medium for recovery in the event of data loss due to a disaster or error.

Protection from some disasters, like fire or flood, requires two-step backup

On-site

Off-site

Backups

Analysis Files and Folders Images Testing Integrity Restores

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Disaster Recovery

…is the process, policies, and procedures of restoring operations critical to the resumption of business after a disaster.

Disaster Recovery

Planning Backup Backup NOCThird Party Vendors Alternative Location Key Staff

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Business Continuity

…is a holistic management process that identifies potential impacts that threaten an organization and provides a framework for building resilience and the capability for an effective response that safeguards the interests of its key stakeholders, reputation, brand and value creating activities.

Business Continuity

Disaster Recovery Emergency Services All employees All CustomersInsurance Vendors Federal Assistance Communications

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Business Continuity is not just about IT Issues

▪ Plan for immediate disaster response – including safety of employees

▪ Identification of critical processes

▪ Review insurance coverage

▪ Disaster prevention

▪ Key suppliers/service providers

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Disasters

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What is a Disaster?

▪ A disaster is any event that interrupts your ability to run your organization!

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Types of Disasters?

▪ Human Error

▪ Third Party Failures

▪ Environmental Hazards

▪ Natural Disasters

▪ Terrorism and Sabotage

▪ Other Disasters

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Human Errors▪ Unintentional actions taken by users acting in good faith

▪ Most common causes▪Inadequate user training▪Fatigue▪Carelessness

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Third Party Failures▪ Service delivery failures

▪Electrical power

▪Phone service

▪Internet service

▪Software

▪Hardware

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Environmental Hazards▪ Denial of access due to

▪Smoke from nearby fire

▪Hazardous substances in buildings

▪Irritants such as▪Fresh paint▪Radioactive, biological or chemical substances

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Natural Disasters

▪ Natural Events

▪ Earthquakes

▪ Tornados

▪ Floods

▪ Hurricanes

▪ Fire

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Terrorism and Sabotage▪ Intentional, systematic, planned and organized

▪ Based on malicious intent

▪ Possibility of very concentrated damage with relatively little effort

▪ Perpetrated by

▪ Terrorists

▪ Computer hackers

▪ Disgruntled Employees

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Other Disasters▪ Gas leaks

▪ Water pipe leaks

▪ Failed HVAC equipment

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Evaluate Each Disaster Based on…

▪ Probability of occurrence

▪ Impact

▪ Human – possibility of death or injury

▪ Property – cost of repair/replacement

▪ Business – potential interruption of operation

▪ Ability to respond▪ Internal resources▪ External resources

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What’s the Goal?▪ Make sure you never lose critical data

▪ Minimize downtime

▪ Recover as quickly as possible in the event of a disaster

▪ Know how to evaluate and communicate the value of your data

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Backup

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Evolution of Backup▪ 3000 BC – Clay Tables

▪ 2500 BC – Papyrus

▪ 197 BC – Vellum or Parchment

▪ 105 AD – Paper

▪ 1900 – 1950s – Punchcards

▪ 1960s – Magnetic Tape

▪ 1969 – First floppy disk

▪ 1970s – Tape Cartridges

▪ 1980s – CD-R and CD-RW

▪ 1994 - Iomega zip drive

▪ Late 90’s – SAN’s

▪ 2000’s – USB flash drive

▪ Mid 2000’s – External hard drive

▪ Late 2000’s NAS

▪ 2006 - Amazon launches EC2 and S3 Cloud Storage

▪ 2009 - SSD

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Traditional Backup Methodology

▪ Backups are performed nightly

▪ Someone must remove the media and replace it with the next days media

▪ Two-step backup accomplished by taking a recent backup off-site

▪ Relies on your staff to make sure that backup is working

▪ Single snapshot per day

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Backup Types

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Backup to Tape▪ Slow – can take hours to backup and restore

▪ Media degrades over time and is greatly affected by the environment

▪ Tape drive is expensive

▪ Additional capacity is difficult to add

▪ Formats are typically proprietary – must have same type of drive and same software to restore

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Backup to External Hard Drive

▪ Backup and restore times are much faster

▪ Capacity is increased

▪ Solutions may use standard Windows file systems

▪ Still requires user interaction

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Backup to Cloud▪ Data is off-site

▪ Backups can be scheduled

▪ File/Folder vs Image

▪ Unlimited storage – you pay as you go

▪ Integration with mobile platforms, etc…

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What Should a Backup System include?

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What should a good backup system include?

▪Simply stated…your backup system(s) must include the necessary requirements that align with your disaster recovery and business continuity planning.

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Characteristics of a Backup System that supports Business Continuity

▪ Limits the amount of human interaction

▪ ALL files are backed up

▪ Automated and easy

▪ Continuous Backups

▪ Must not impact day to day operations

▪ Fast restores and Fast backups

▪ Ability to recover a single file/folder

▪ Bare Metal Recovery

▪ The ability to replicate off-site

▪ The ability to launch a virtual instance of failed machine(s) from a backup file

▪ The ability to run systems in failover NOC

▪ Secure client access to failover NOC

▪ Failback procedures

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Getting serious about it all…What does that mean and where to begin?

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Where to begin?

▪Ensuring that disaster recovery for IT is part of the business continuity plan

▪Select a backup service or platform that will support the goals of the organization

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How to create a backup plan that supports your goals?

▪ Identify Data that is critical and must be available AND accessible during a disaster

▪ Identify RPO and RTO

▪ Identify the costs associated with system outages

▪ Identify key components, LAN, WAN, Systems, Remote NOC

▪ Ensure your backup solution can accommodate all backup types…in other words, do NOT try to manage too many backup platforms

▪ Identify who will need access

▪ Design and train key staff on how they will access the remote systems

▪ Validate and Test both local and remote access

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Key Concepts▪ Recovery Time Objective – RTO

▪ How long can your organization survive before you have to be operational to continue providing the services your customers depend on?

▪ How long before the costs of being down outweigh the costs of recovery?

▪ Recovery Point Objective – RPO

▪ How old can your data be and still have value?

▪ How old can your data be before the cost of recovering outweighs the cost of protecting it?

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Disaster

RTO RPO

14 days 7 days 2 days 1 hour 1 day 2 days

Lower cost Higher Cost Higher Cost Lower cost

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Questions to ask▪ How much revenue do you generate?

▪ How much does it cost to run your organization?

▪ How much of that is facilitated, or even dependent, on your IT infrastructure?

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Questions to ask▪ How will a failure – even short lived failures – be

perceived by your customers and your employees?

▪ What type of impact can this cause to your customers?

▪ How quickly can you recover lost files?

▪ If a server fails, how long will it be before you are back up and running…how much opportunity cost would this represent?

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Additional Considerations▪ Vulnerability Assessment

▪ Probability

▪ Potential Impact

▪ List potential threats considering

▪ History

▪ Geography

▪ Technology

▪ Building Characteristics

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Key Points▪ Review your business continuity/disaster recovery plan to ensure it includes IT

infrastructure

▪ Identify all key components of IT that must be considered, including LAN, WAN, systems, and remote NOC

▪ Determine whether your current backup solution will provide you with the desired outcome for business continuity

▪ Understand that backup systems in place are ONLY a piece of the puzzle to continued operations during a disaster

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Could you Survive . . . ?

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BDR DemonstrationReliant Data, LLC

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On-line Resources▪ www.ready.gov/business

▪ www.disastersafety.org/business_protection

▪ www.fema.gov

▪ www.Rothstein.com

▪ www.thebci.org

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Conference Attendees▪ Reliant Data is offering a free backup systems evaluation for anyone who calls

and said they attended the conference.

▪ The evaluation includes

▪ Analysis of current backup processes

▪ Analysis of systems in place

▪ Analysis of disaster recovery/business continuity

▪ Recommendations for enhancements/changes in backup systems

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Contact Reliant Data

Laura StricklandSenior Account Managerlstrickland@reliantdata.com361-433-0199102 Westbrook DrVictoria, TX 77904

Tim MeadorCo-Founder/CEOtmeador@reliantdata.com361-433-0199102 Westbrook DrVictoria, TX 77904