“Nothing is as fast as the speed of trust.” Stephen M. R ... · PDF fileWhy the...
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“Nothing is as fast as the speed of trust.” —Stephen M. R. Covey
Transcript of “Nothing is as fast as the speed of trust.” Stephen M. R ... · PDF fileWhy the...
“Nothing is as fast as the speed of trust.”
—Stephen M. R. Covey
Who Do You Trust?
2 Introduction
Who do you trust?
Who would you trust to lead your team while you go on vacation?
Who would you trust with your PIN?
Who would you trust with your child or pet?
Who would trust you?
What Is Trust?
Trust is both a noun and a verb and can have several meanings. Our definition is:
“Confidence born of the character and the competence of a person or an organization.”
The opposite of trust is suspicion.
2, 3 Introduction
Relationship Trust
Think of a low-trust relationship you have.
What is it like to work with this person?
How long does it take to get things done?
What is communication like?
What kind of results are you able to achieve?
Relationship Trust
Trust Tax
Low Trust Slows Down Your Success
4 The Case for Trust
Relationship Trust
Think of a high-trust relationship you have.
What is it like to work with this person?
How long does it take to get things done?
What is communication like?
What kind of results are you able to achieve?
Relationship Trust
Trust Dividend
High Trust Speeds Up Your Success
4 The Case for Trust
The Organizational Trust Dividend
Total return to shareholders for organizations with high trust is almost 3x higher than that of organizations with low trust.
—Human Capital Index, Watson Wyatt Worldwide
Organizational Trust
Count the numbers…
Why the Speed of Trust?
The Speed of Trust provides a:
• Framework for thinking about trust…
• common Language to increase trust…
• Process for deliberately creating trust.
The 5 Waves of Trust
“As trust is manifest in each successive wave, the effect of trust becomes cumulative and exponential.”
—Stephen M. R. Covey
The Case for Trust
The 4 Cores of Credibility
Be True to Our Values and Ethics
The 4 Cores of Credibility
Be True to Our Values and Ethics
The 4 Cores of Credibility
Be True to Our Values and Ethics
The 4 Cores of Credibility
Be True to Our Values and Ethics
The 4 Cores of Credibility
14 Self Trust
The 5 Waves of Trust
“As trust is manifest in each successive wave, the effect of trust becomes cumulative and exponential.”
—Stephen M. R. Covey
The Case for Trust
The 13 Behaviors of High-Trust Leaders
1. Talk Straight
2. Demonstrate Respect
3. Create Transparency
4. Right Wrongs
5. Show Loyalty
6. Deliver Results
7. Get Better
8. Confront Reality
9. Clarify Expectations
10. Practice
Accountability
11. Listen First
12. Keep Commitments
13. Extend Trust
25 Relationship Trust
The “13 Behaviors” Cards
Relationship Trust
The “13 Behaviors” Card Game
Dealer:
Deal the remaining 12 cards to the table group.
Players:
Review the cards in your hand.
Teach one of the behaviors you have in your hand to the table group.
Tell a story or give an example of someone who practices the behavior or who does the opposite or who counterfeits.
Relationship Trust
Tips for Using the 13 Behaviors Cards
1. It’s inside out. If you’re wrong on the 4 Cores of Credibility, you’ll never succeed with the 13 Behaviors.
2. Sequence matters. Some of the 13 Behaviors naturally come before others.
3. The 13 Behaviors are always used in combination.
4. Any of the 13 Behaviors taken to the extreme can backfire.
Relationship Trust
