Northeast District MeetingSeptember 13, 2014

Education: Mission Critical for Chapters

Lisa Ross, Master Instructor Development Triangle Chapter Raleigh, NC

EDUCATORS & INSTRUCTORSYOU ROCK!! THANK YOU

An Educational Vision“To provide

relevant education in the field of supply chain /operations management that enable businesses to innovate and run more efficiently.”

APICS Educational Objectives 2013-15

Point of Arrival:APICS is the leading source of content for building

core organizational capabilities to manage all aspects of the extended supply chain.

Goal:Deliver a globally recognized portfolio of products

and services that are locally relevant, robust, and include emerging topics in extended supply chain management.

Educational Vision

Education Key DeliverablesProvides a revenue stream for

chapter operationsHelps businesses obtain best

practicesDevelops instructorsEducated employees add value to

companiesElevates members with practical

experience and certifications

Revenue GenerationPositive Cash FlowProfitable ROI for chapterInstructor DevelopmentBalance of expenses vs. incomePrivate and public classes

Educational courses help customers/businesses develop and gain knowledge in industry best practices

Educated work force adds to company value

Happy Customers speak volumes

Testimonials from great customer experiences elevate chapter value

Know your Customers

Chapter Educational Considerations: Are we easy to do business with? Do we provide competitive

advantage? Are there Service Level

Agreements? Have we done a needs

assessment? Do we meet or exceed their

expectations? Exit surveys

Balanced Score CardCustomer: Reliability, flexibility, sense of urgency and qualityFinancial: Money, space and time

Internal Business Process: Continuous improvement, innovation, elimination of waste, sustainability

Learning and personal growth: cross training, team participation, new skills, involvement in projects

APICS Merger with SC CouncilThe merger unites two industry leaders with complementary offerings to create the premier global provider of supply chain research, education and certification programs.

Together, SCC and APICS offer a single source solution for individuals and corporations looking to evaluate and improve supply chain performance.

Both APICS and SCC believe that this combination creates a global leader in supply chain solutions, poised to benefit members, customers, partners and employees in several

APICS and SCORSCC SCOR® content is already an important element in the APICS certification programs. Closer integration and further enhancements are anticipated as a result of this combination. APICS’s powerful network and global presence will enable greater access to SCC’s SCOR

APICS and other training programs, and trained professionals who can use SCOR frameworks to implement improved supply chain processes. Ultimately, this will elevate global supply chain performance.

SCC’s strong corporate relationships with supply chain leaders will increase access to key decision makers who champion supply chain training programs, leading to more opportunities to educate and certify supply chain professionals

Anticipated Benefits for Chapters Expands potential membership

Increases visibility to corporate decision makers

Increases programming and networking options

Increases product portfolio

May increase local instructor pool

Provides new opportunities to existing APICS instructors

Enhances the APICS brand

Activity #1: Which is More Important?

A. Students who LIKE you, or LEARN from you?B. Good presenters, or recruits with desire?C. In-house expertise, or different jobs at several

companies?D. Activity facilitators, or lecturers?E. Public, or onsite courses?

Where should you assign “less than best” instructors?

Instructors Chapter’s Best Resource

Face of chapter to customers

Active members Industry practitionersSubject matter expertsValued by chapter

Recruiting the Right Attitude

They’ve got to be in it for the studentsHow long have they wanted to teach?What are their ethical standards?Test their patience and comfort zones with

TTT and LDIAre they driven to be the best?Do they know it all?In what ways do they give back to the

chapter??

How can Chapters develop instructors??

Expect ExcellenceSet high performance standards and stick to

themOffer paid training with

TTT, LDI , ASI and CFPIM

Pay premium by class growth

Maintain 5/6 rating Instructor training

workshops

Challenge the Best

Develop group exercises and workshops

Cross teach with other chapters

Engage in District events and APICS committees

Presentations for conference

Educational Investments

Keep updated equipment

Asset LogInstructional

WorkshopsBoard events for

instructorsCurrent coursewareCourseware annual

updates

Celebrate PerformanceCapture all

evaluations/ summarize Review and compare

instructor ratingsBiannual observation Balanced score card

appraisalsMentoring and

coachingRecognition Dinner

When OFI’s arise ….and they will

Take corrective actions as neededProvide board with any declining trendsCommunicate clear educational metrics

to boardGather other feedback Provide progress on corrective action

planMake it process driven not people

driven

When is it time to say Good Bye?

Own agendaNot in it for the studentsEveryone is not meant to teachNo longer willing to make self improvementsTell them graciously thanks for what they did Not meeting chapter metrics/expectations

Share Success

TestimonialsPromotions or bonusesNew positionsCompany RecognitionCertificationsChapter Recognition

Educational Vision

Instructor Success= Students Success = Chapter Success!

Thank you very muchQuestions/Comments contact me @

Lisa_J_Ross@yahoo.comOr

Pastpresident@apics-triangle.com