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Northeast Business Group on Health How HRI’s EAP and Work/Life Services Support People Impacted by...
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Transcript of Northeast Business Group on Health How HRI’s EAP and Work/Life Services Support People Impacted by...
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Northeast Business Group on HealthHow HRI’s EAP and Work/Life Services Support People
Impacted by Cancer
Dr. Randy Martin, Director of Clinical Services
Harris, Rothenberg International
May 11, 2011
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• Founded in 1982
• Provides workplace solutions that help organizations achieve their best performance
• Excels in understanding human behavior to strengthen organizations
• Creates targeted programs to meet the needs of each client
• Offers innovative web solutions and e-tools
• Partners with clients of all sizes and all industries, from Fortune 100 companies to privately held businesses and nonprofit organizations
HRI works to understand each organization’s culture and designs EAP and Work/Life programs that speak to that culture.
ABOUT HRI
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• Headquartered in New York City with a national and international presence in more than 100 countries
• Staffed with HRI’s own professional and multilingual EAP counselors and Work/Life specialists; training, marketing, and communications professionals; writers; graphic artists; and web developers
• Use a proprietary, national network of thousands of professional, licensed counselors
• Adhere to stringent performance standards with supporting metrics
• Provide integrated service delivery for a seamless experience
• HRI’s own counselors and specialists answer phones 24/7
OUR OPERATIONS
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Emotional
Behavioral
Physical
Job-related
Financial
Legal
Work/Life Balance + Caregiving
Spiritual
CANCER’S CIRCLE OF IMPACT
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CANCER’S IMPACT ON THE INDIVIDUAL DIAGNOSED
Emotional• Personal challenges: Anxiety, worry, feeling uncertain and anxious,
despair, depression, loss of control• Personal growth: Post-traumatic growth—resilience, clarity, perspective
Behavioral• Personal challenges: Sleep disorders, weight loss/gain, emotional
eating; substance misuse• Personal growth: Improved self-care
Interpersonal• Personal challenges: Impact on significant relationships—strain on
partner; irritability and depression may create conflicts; less time for children and disabled /elderly relatives
• Personal growth: Celebrate robust social support network, or learn to reach out for help
Physical• Personal challenges: Fatigue, nausea, pain management issues, hair
loss, weight loss; decreased exercise, movement• Personal growth: Commitment to improving lifestyle choices
Job-Related• Personal challenges: Presenteeism—distracted, overwhelmed, less
focused, decreased productivity, concern about impact on work group• Personal growth: Opportunity to feel supported and taken care of by
employees, manager, HR
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CANCER’S IMPACT ON THE INDIVIDUAL DIAGNOSED
Financial• Personal challenges: Concerns about medical costs, short- and long-term
disability, stress around medical insurance coverage• Personal growth: Chance to put financial affairs in order
Legal• Personal challenges: Worry about future care planning for self and family• Personal growth: Opportunity to create health care proxy, living will, will,
estate planning, special needs trusts; feel in control of next steps
Work/Life Balance• Personal challenges: Concerns about own caretaking abilities for elderly
parents, disabled siblings/relatives, and children • Personal growth: May have more time to focus on self and relationships
Spiritual • Personal challenges: Loss of faith; questioning faith• Personal growth: Spiritual support
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Wellness
Health Insurance, Condition
Management Programs, Disability,
American Cancer Society, CancerCare
Smoking Cessation, Weight Control Resources, Life
Coaching
Fitness & Personal Training
SUPPORTING INTEGRATED CARE THROUGH CROSS-REFERRALS
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Management Consultation• Guidance on communications with work group and individual• Guidance around impact of cancer on the individual’s work
performance, team dynamics• EAP and Work/Life Support
Wellness• Smoking Cessation• Eating Right for Life• Stress and Immunity• Dealing with Anxiety• Affinity Group Support for Cancer
Critical Incident Response • One-on-One Support• Critical Incident Groups
SUPPORTING WORK GROUPS, MANAGERS, AND HUMAN RESOURCES