North Shore Mental Health and Addictions:

THE JOURNEY:From Services to Centre of Excellence

November 2010

Agenda

• Introduction• The Beginning• The Present• The Future• Accessing Services

Mental Disorders

The Tentacles of Mental Illness, What Are They?

• High Prevalence/Low Prevalence Illness

• Psychotic

• Affective

• Behavioural– Addictive– Lifestyle

• Social

• Organic

Vision

• High quality • Sustainable• Comprehensive• for the residents of the North Shore

The Beginning

Historic Service overview

• Acute– Emergency– Inpatient A2

• Chronic– Magnolia– CPS– ATS

• Populations– Adult– Child & Youth– Geriatric

• Contractors– Substance use– Housing

Recent History

• Services historically evolved

• Developed process of Operational and Strategic review

• Social Advocacy and Engagement

• Implementation

• Innovations– RAPS– Central intake

Early Progress

• New, energized leadership• Medical Director• Administrative Director

• New psychiatrists hired• Financial compensation augmented to ensure inpatient

physician coverage• Planning/funding initiated for short term improvements to

Inpatient Unit• Multidisciplinary Quality Committee formed• Community Advisory Committee• Multidisciplinary, closed inpatient unit for better and more

efficient care

Later Progress

• Established Transitional Program• Additional community acute bed at Magnolia • New Rapid Access Clinic (E. 13th Street entry) –

crisis response• Contract review for improved patient care• Central intake process• Community services redesign

The Present

Agenda for the Present

• Establishing priorities: our responsibilities

• Redesign: community mental health services

• Redesign: community addiction/concurrent disorders services

Priorities

• Priority populations need the right services at the right time in the right setting

• More services delivered in community – when it’s the right setting

• Services delivered in hospital – when it’s the right setting

From This:

ATS:

• High Prevalence Illness:

• Depression

• Anxiety

• GP referred

CPS:

Low Prevalence Illness: Serious and Persistent

1. Inefficiency: multiple intake processes; lack of discharge criteria; over extended client enrollments; duplication of services also available in community

2. Services (ATS) beyond usual publicly funded system; not sustainable in our economy

3. Most severely ill slotted in ATS or CPS silo

4. No central intake and triage process

5. Need to increase crisis response capacity

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To This: Serving the Most In Need Clients With Existing Resources

Community Mental Health Services

Former CPS and ATS

Combined Programming: Group,

Outreach, Rehabilitation, etc.

Priority Clients

•Reduced administration•Reduced duplication•Clarity regarding mandate•Using available resources for those most in-need

Our Opportunity!

• Integration of ATS and CPS for newCommunity Mental Health Services

• Shifting priority focus to most vulnerable population either with serious, persistent illness, or other debilitating illness

• Reduce administrative costs; co-locate teams; clinical cross training and skill development; opportunity to develop ACT teams

Substance Misuse/Concurrent Disorders Services

• The number of people with co-occurring disorders tends to be highly underestimated.

• These individuals:

– Are highest in risk for harm

– Incur the highest service costs

– Experience the poorest outcomesK. Minkoff, MD

• When compared with people who have a mental health problem alone, people with dual diagnosis are more likely to have:– Increased likelihood of suicide– More severe mental health problems– Homelessness and unstable housing– Increased risk of victimization– Increased risk for HIV infection– More contact with the criminal justice system– Increased risk of being violent

Examples of Risk for Harms

The Future

Older than A2

Agenda for the Future

• A new Centre of Excellence

• Older Adult Mental Health and Addictions

• Child and Youth Services

• Academic– Research– Teaching

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The new Centre

• 54,200-square-feet• 4 floors:

– Floor 1-3 Outpatient mental health services; ¾ of 2nd floor expansion of UBC Medical School

– Floor 4 Inpatient psychiatry; roof top garden; private and semi-private rooms; gathering area

– Underground parking and Ambulance Station

Why a New Centre?

• Key recommendation from Operational Review • This has been planned for replacement for 10+

years• Inpatient: 26 beds – pods for populations• Standard Observation Rooms• Community Mental Services delivered at

common site• Family and Community Resources• Teaching, Research

Benefits of New Centre

• Improved patient and staff safety, and security.

• Redesigned models of care including community mental health services

• Redesigned patient areas to provide modern patient care

• Provision of seclusion rooms built to code; safe for staff and patients

Older Adult Mental Health and Addictions

• Coastal’s older adult services redesign underway

• New model of care – streamline staff processes for improved client care

Child and Youth Services

• Extensive work with Ministry of Child and Family Development, municipalities, School Districts

• Reduced duplication in community

• Additional psychiatry available for consultation

Inpatient Innovations

• Implementation of modified iCARE to improve client discharge from hospital

• Checking client mental health goals daily

Opportunities with primary care

• Improved Access

• Rapid elective consult

• General medicine in Community Mental Health

Academic Opportunities

• Collaborative applied research proposal– SPECT Imaging– Bipolar psychosocial correlates

• UBC Teaching space

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Welcoming Practice

• Wherever the client appears in the system of care, it is the right place for them to access the services of the system

• NO WRONG DOOR

Access

Urgent Referrals1) Emergency Department

2) Rapid Access Psychiatric Services• Psychiatric crisis intervention and stabilization

with provision for psychiatrist consult. Client will be referred to Community MH& A once stabilized, and if clinically indicated.

• Need for service within 72 hours due to acute symptoms of a mental health disorder.

Community Mental HealthAge-based Services

• Adult Mental Health & Addiction Services

Intake → Fax: 604-904-3542

• Older Adult Mental Health

Intake → Fax: 604-904-6266

• Child & Youth Mental Health

Intake → Fax: 604-983-0615

Adult Community Mental Health Services Mandate

• Provides multi-disciplinary assessment, treatment, rehab, and support services to individuals 19 and over living on the North Shore and experiencing an acute, chronic, or serious and persistent mental illness that impacts daily functioning

Adult Community Mental Health Services Mandate – cont’d

• Intended for individuals who require a team-based approach to specialized services that can not be provided by the individual’s primary care provider / GP, private psychiatrist, or other community resource alone, are willing to engage in the services, and would benefit from the range and/or type of services provided

Adult Community Mental Health Services

Mandate – cont’d

• Individuals must have a physician referral and be willing to have the service provider work collaboratively with their primary GP.

Adult Community Mental Health & Addiction Services

• Services are provided at several sites on the North Shore, and on an outreach basis as necessary:

– West 17th St, NV

– St. Andrews, NV

– Marine & W 22nd St, WV

– Residential Facilities in NV & WV

Adult Community MH Services• Assessment• Psychiatric Consultation• Group Programs• 1:1 Therapy (9 to 12 sessions)• Case Management• Psychosocial Rehabilitation• Family Support Program• Health & Wellness Clinic• Peer Support

Urgency? No

Yes

Adult CommunityMental Health &

Addiction Services Central Intake

Rapid Access Psychiatric Services

/ ER

GP Referral

GP Referrals

Stepping Stones

Substance Misuse

Program

LongTerm

Program

ShortTerm

Program

Community Residential

Program

Central Intake

Adult CommunityMental Health & Addiction Services

Patient – What to Expect:

• Telephone screening phone call within one business dayAND

• Immediate access to support and orientation groups and appointment for in-person assessment

OR• In-person meeting scheduled with intake worker at

Shakespeare House for tour and orientationOR

• Referral to other resources in the community (if patient does not require addiction or comprehensive mental health services)

GP Communication – What to Expect

√ 1. Confirmation of referral and disposition

√ 2. Copy of Initial Assessment 3. Progress Summary q 6 months (STP)

or Copy of Annual Case Review (LTP-TBD)

√ 4. Letter advising of discharge and

follow-up recommendations

Date ____________________________ RE: ____________________________

Dear Dr./Other: ____________________ DOB: ___________________________

Your referral on your patient has been received.

Client seen at _____________________________________________. See attached report.

Client screened and assessment appointment scheduled at __________________________

Client screened and referred to _________________________________________________.

Client screened and declined service. Referral is inactivated.

Unable to contact client after 3 phone calls. Referral is inactivated.

Client does not meet the mandated services for North Shore Mental Health & Addiction Services. Referral is inactivated.

Recommend: ____________________________________________________.

Client does not live within the catchment area of North Shore Mental Health & Addiction Services. Referral is inactivated.

Recommend: _____________________________________________________.

Client withdrew without notification. No further contact. Referral is inactivated.

Other ____________________________________________________________

Should you have any questions, please contact: Central Intake Office at 604-904-3540 or ________________________________ RAPS Clinic at 604-988-3131, Local 4513 or _____________________________

RAPS Emergency at 604-988-3131, Local 4289

Impacts for the community

• Appropriate care setting for patients and families

• Fulfilling community ethic of humanitarian care

• Opportunity to improve system flow and improve wait times in overall mental health & addictions system

Questions?

Thank You!