North America for Customer Service deliver the …...North America for Customer Service • Our team...

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Transcript of North America for Customer Service deliver the …...North America for Customer Service • Our team...

Page 1: North America for Customer Service deliver the …...North America for Customer Service • Our team approach is to rely on each department in the hotel to deliver the highest quality
Page 2: North America for Customer Service deliver the …...North America for Customer Service • Our team approach is to rely on each department in the hotel to deliver the highest quality

What You Won’t Get anYWhere else

DoubleTree by Hilton Promise

“We provide the special comforts and acts of kindness that make the traveler feel human again.”

DoubleTree Hotel by Hilton in Rochester has a fresh and modern look that you will not find at any other hotel in Rochester, Minnesota.

Hilton HHonors® Points & Miles® and No Blackout Dates. Hilton HHonors is the only hotel guest reward program to offer it all, at more than 2,900 hotels worldwide.

WELCOME

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expect a hiGh level of service

• Ranked number 4 in the DoubleTree Hotel by Hilton Brand in North America for Customer Service

• Our team approach is to rely on each department in the hotel to deliver the highest quality of customer service.

• Our management team has over 65 years of combined experience

receive an incomparable value

• 11 million dollar renovation completed in 2011

• Sweet Dreams® by Doubletree sleep experience with pillow-top mattresses and luxurious linens. Crabtree and Evelyn toiletry amenities.

the Doubletree has 5 suites on the executive level

Relax in one of our 5 modern Suites with cool, calm surroundings that include wooden flooring. Stay connected with high speed wireless internet access. Unwind watching TV on the 42 inch flat screen. Reenergize in the marble bathroom with whirlpool tub and walk in shower with bidet. The Presidential Suite has two King bedrooms, each room with its own bathroom. Relax in the large living space that includes a fireplace and six person dining room table.

The remaining four Suites have a parlor and king bedroom, work desk and a large seating area.

All Suites and Standard guest rooms include a two dual-line speaker phone with voicemail and data ports, secure wireless high-speed internet access with secured remote printing, a large desk, refrigerator and microwave, coffee maker, flat screen TV in the bedroom, iron and ironing board.

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convenient location

• Downtown Location with Pedestrian walk ways connecting the hotel to the Mayo Clinic Campus

• 10 miles from the Rochester International Airport and 70 miles from Minneapolis/St. Paul Airport

• More than 60 restaurants downtown and 40 retail outlets within one mile

transportation

• Complimentary Lincoln Town Car service to all downtown locations and Mayo Clinic Buildings

• Shuttle service available to/from the Rochester International Airport and Minneapolis Airport

superior amenities

• Complimentary Business Center (including 24-hour access to 4 desktop PCs with high speed internet access, photocopier, fax machine and printer)

• Complimentary wireless internet access throughout lobby, sleeping rooms and executive lounge

• Three in-house dining options:

1. pescara - fresh forward food available for breakfast, lunch and dinner including full bar service

2. starbuck - opens early with starbucks beverages and grab-and-go items

3. room service through pescara

• Complimentary 24-hour fitness center with Pre-cor equipment and free weights, indoor pool, whirlpool, sauna

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Doubletree hotel rochester maYo clinic area 507-281-8000150 South Broadway Rochester, MN 55904 www.rochesterdowntown.doubletree.com