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Normal Operating Procedure Emergency Action Plan

Risk Assesments

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Normal Operating Procedures

Woodlands

Woodlands Family Theme Park Devon provides a whole day of variety for all ages. Incredible indoor centre’s, outdoors adventures, Zoo, Big Fun Farm, Falconry Centre and Wildlife Sanctuary. Set in beautiful countryside the 90-acre adventure park in Devon has 16 family rides; indoor play centres with rides and cafes plus a wide range of family attractions in 10 themed play zones. Woodlands have one of the UK's biggest indoors play centres with multiple slides, towering net climbs, adventure play and 3 rides. More indoor fun in two ball blasting arenas and a Mirror Maze. Small children’s attractions are in exclusive play zones, two soft play centre’s for under 8's, Circus play drome and train. Outdoors is packed with action from the aerial Ninja Towers to the mega Commando Course, from the bumper boats to cute Pedal Town and Golden Bear City. The Sea Dragon Swing Ship is white knuckle and the 3 water coasters are top favorites at this Devon attraction. There are also rides such as the Arctic Gliders, scary Avalanche and cute Dune Buggies. Find nearly 50 Birds of Prey in the superb Falconry Centre, watch eagle owls gliding, falcons swoop and clever ravens sorting colours. In its own Zoo and big fun farm meet cuddly rabbits, flying squirrels and stately Shire horses. Enjoy snappy happy baby crocs, black flying bats and crushing pythons in the Reptile House. Drive man size tractors and laugh at the racing ferrets.

Useful Numbers

Carmel Coaches: 01392 214 466 Woodlands Office: 01803 712 598 FISH Office: 08445 618 847 Ladysmith Mobile: 07779 230 622 Chudleigh Mobile: 07521 511 433

W’Buckland Mobile: 07702 756 344 Teignmouth Mobile: 07794 493 963 Sarah Mobile: 07725 943 744 Dan’s Mobile: 07702 756 344

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Morning Registration

It is the Manager responsibility to ensure that every parent has been informed off the drop off time this should be at least 10 minute before the coach is due to leave, it is also the manager responsibility to unsure that parents are informed that if they are not there at the departure time the coach will leave without them. Morning registration is conducted in the same way as any normal day; parents are informed at what time the coach is due to arrive back. The Manager or person on the signing in table must ensure that all children are wearing a FISH t’shirt (these are compulsory on trip days) and a FISH wristband is placed onto their wrist. After morning registration each child is given a key worker this key worker is responsible for their group and the children’s safety, belonging and ensure the children in there group are having a good time and there needs are being meet. Once the manager has given each key worker a group there key worker must write a register for the children on the note card supplied, and ensure that each child has a FISH Saftey Wrist Band and a FISH T’shirt. The Wrist band is waterproof and tough and contains two contact numbers (Manager & Senior Playworker). The Key worker is also responsible for the registration forms of all the children in his or her care. These must be handed back to the Manager at the end of the Day to be filed away in the locked cabinet. Once this is complete the Site Manager will give all the children a quick talk about behavior while we are off site, what to do if you get lost. The Manager must ensure that all staff have a mobile phone, Radio (Check Channel), First Aid Kit, Registration forms, and Horn. The children are then advised to go to the Toilet as this trip can take up 80 minutes to arrive at our destination. Once this is complete the key worker will assemble their children into groups, register completed and we can now get ready to go on the coach.

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Collection from Site

Carmel Coaches are our chosen coach company, all their staff hold a CRB’s and all there coaches have seat belts. The coach will collect and return children to the following points: FISH Ladysmith: Outside the Infant School, Ladysmith Road, Exeter. FISH Chudleigh: The Front of the school, Lawn Drive FISH Teignmouth: TCC Main Entrance, Exeter Road, Teignmouth FISH Westbuckland: Front of the school, next to the tennis courts The Manger is responsible for ensuring that everyone boards the coach safely, he or she will head count all the children onto the coach, while the manager is doing this each key worker must ensure that there children are sitting correctly and all seat belts fastened.

Arriving to woodlands

The coach will park in the designated coach park, each key worker will get their group of the coach and wait near the coach; once all the groups has come of the coach the manager will check the coach to ensure that nothing has been left behind. Once we have head counted our groups we will make our way to the entrance of the park. Once we are through the gates we will split into smaller manageable groups each group has at least 1 radio and can communicate to other members of the team. There is only mobile signal at the main entrance.

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Moving around the park Children are not allowed to move around the park on their own, they must be accompanied at all times by their key worker. The lead key worker or manager is responsible for the route around the park and must there for ensure that the play area is safe, once the area is deemed safe the lead key worker or manager will inform their children where to put there stuff and also remind the children:

1. They are not allowed outside of the designated area without an adult 2. Where the designated areas are 3. They must tell a member of the team if they need the toilet and they will be taken to the toilet 4. When the horn is sounded they must meet their key worker 5. (Indoors) Take of any jumpers, as you will get hot!! 6. (Outdoors) ensure that you have suitable clothing on coats for waterslide if cold etc. sun cream applied regualry 7. Fill up your water bottle and make sure you keep drinking

On hearing the horn or whistle children must return to the designated meeting point & the lead key worker or manager must ensure that all the key workers have counted there children. Once all children have been accounted the play worker leader or manager will lead the group to the next area

Animals When visiting the pet enclosures the key worker must ensure that all children that have been petting animals must wash there hands with the sanitizers provided.

Lunch

If the weather is good we meet for lunch between 12:30 – 1pm on the picnic green near the gift shop, children must be accompanied to the toilet and toilets must be checked before the children can use them. If the weather is not good the managers will discuss a place to meet for lunch.

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Play Barn

The play barn is one of the largest in the south west there are three level to the play barn, the toilets are on the second floor and there are exits from the play barn from the ground floor (level 1) and the second floor (level 2). All sites meet for the last 60 – 90 minutes of their day in the play barn, as this is a large area to manage all staff must stay alert. The manger will find a place for the children to place their belongings. Key workers must remind their children of the following:

1. They are not allowed out of the building without an adult 2. They must tell a member of the team if they need the toilet and they will be taken to the toilet 3. When the horn is sounded they must meet their key worker 4. Take of any jumpers, as you will get hot!! 5. Fill up your water bottle and make sure you keep drinking

Children can only enter and exit from the ground floor; there must be at least two members of staff at monitoring the stairs and downstairs exit they are responsible for ensuring:

1. That no children leave the building through the downstairs exit or upstairs. 2. That children are escorted the toilets if they need it 3. First aid is given where appropriate or a first aider is contacted. 4. Children have regular drink or can fill their water bottles up

All other members of the team must be in the play areas supervising and playing with the children. When the time has finished the horn will sound, some of the key workers will enter the play areas while the other key workers help the children locate there belonging etc. The area is ready to be left once all key workers have their groups,

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Departure from Woodlands

Carmel Coaches are our chosen coach company, all their staff hold a CRB’s and all there coaches have seat belts. The coach will be waiting in the coach park and should be in the same area that you were dropped off to, the coach will return to the following points: FISH Ladysmith: Outside the Infant School, Ladysmith Road, Exeter. FISH Chudleigh: The Front of the school, Lawn Drive FISH Teignmouth: TCC Main Entrance, Exeter Road, Teignmouth FISH Westbuckland: Front of the school, next to the tennis courts The Manger is responsible for ensuring that everyone boards the coach safely, he or she will head count all the children onto the coach, while the manager is doing this each key worker must ensure that there children are sitting correctly and all seat belts fastened.

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Emergency Action Plan

Woodlands

Even when all precautions are properly observed, emergency can still happen this Emergency Action should be used as a guide as it would be rare that any two incidents would be the same; it is up the manager to justify their decision as to why it was not followed. After any accident or incident the risk assessments and this Emergency Action Plan should be reviewed.

Missing Children Missing children should not occur if all the safety procedure such as regular head counts, when a child goes on an outing they all wear fish tee shirts, have a wrist band with the managers mobile number on it. All staff have a register of the children in their group & mobile phones & radio are always carried so that staff can easily contact each other (because the mobile phone coverage is not strong at woodlands, it is really important that staff have radios to communicate). In the event of a child becoming missing/lost on an outing the following procedures will apply:

1. All staff will be informed by radio and a thorough search of the area will commence, at the same time other children will be supervised and an atmosphere of calm maintained

2. The management of the woodlands must be informed after 15 minutes to make use of help such as tannoy systems. They will also be asked to inform all of there rangers that there is a missing child, the child’s name and they will be wearing a fish tee shirt they will also be asked to watch the main exit and entrance to ensure that the child does not leave the attraction.

3. After 30 minutes the owners (Sarah & Dan) must be informed, the police will be called and then the child’s parents/carers informed.

4. Searches will continue but normal routine will be kept for other children. 5. The Manager will become the coordinator with the authorities and parents 6. Once the incident is resolved the staff team will review polices and procedures and implement any necessary changes 7. All incidents of missing children will be recorded in the incident book and Ofsted informed.

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Child refuses to leave an area or activity This procedure was the one following an incident that occurred during a visit to woodlands during the October half term 2009. If a child refuses to leave the designated reason for any reason their key worker must deal with situation in a calm manner, their will be a reason why this child does not want to leave and this can sometime be because they want to have another go or someone has upset them. The following procedures will apply:

1. Key worker to gather up the rest of the group while keeping an eye on the child, the key worker will ask another member of the team to keep an eye of their group while they sort out the person refusing to leave or move.

2. There key worker will speak to the child refusing to move and find out what has cause the child to feel like this. 3. If they are not moving because they want to go on it again the key worker must explain that there are lot of other exciting

activities going on and as a group we need to move onto the next one so that everyone has a chance to go on it. 4. If they are still not willing to move inform them that they will have to call there parents and they will have to come and collect

them from the park. 5. Finally call their parent if they are still not moving, usually a quick chat with their parent or guardian will do the job if the continue

to stay there the key worker must stay there until the parent collect them from the park.

Injury to Child

You can not wrap children in cotton wool and after all procedures are followed children can still hurt themselves, if a child hurts themselves they must received first aid treatment by a qualified first aider and there key worker must fill out the accident report form and inform the parents at the end of the day when they come to collect their children. Woodlands also have qualified first aid on site. If the accident is more serious than a cut or bump and the child needs to be taken to hospital the key worker must do the following:

1. Inform the manager that we have a serious incident and a child need further medical assistance at the hospital 2. Inform the parent or carers that they child has hurt themselves, stay calm and do not panic the parents 3. Let them know which hoisptal you are going to 4. Give the contact number of the person taking the injured person to hospital 5. The key worker or manager will complete a accident report form 6. The manager or key worker will usually take the injured child to the hospital in the FISH car, other insured vehicle or ambulance

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7. The manager will rearrange the groups so that the key workers group is split among the other 8. The manager will try to arrange extra staff cover if this is needed 9. The manager or key worker will contact the parents within 12 hours to see if the child is ok and see how they got on at hospital

Injury to staff

This procedure has occurred from an incident that occur during the summer 2009 where a staff member was stung by a bee. As staff take an active role when they are on trip they are also susceptible to injuries, if a adult hurts themselves they must received first aid treatment by a qualified first aider and the person giving first aid or manager must fill out the accident report form. Woodlands also have qualified first aid on site. If the accident is more serious than a cut or bump and the adult needs to be taken to hospital the manager must do the following:

1. Inform the manager that we have a serious incident and a member of the team needs further medical assistance at the hospital 2. Inform the next of kin that they have hurt themselves, stay calm and do not panic the next of kin 3. Let them know which hoisptal you are going to 4. Give the contact number of the person taking the injured person to hospital 5. The manager or key worker will usually take the injured person to the hospital in the FISH car, other insured vehicle or ambulance 6. The manager will rearrange the groups so that the key workers group is split among the other 7. The manager will try to arrange extra staff cover if this is needed 8. The manager will complete the accident report forms

Emergency Evacuation of the park

If the park needs to be evacuated for any reason such as a fire, the key worker must ensure:

1. They have head counted all their groups 2. Follow the directions of the woodland park rangers 3. If a child is missing follow the missing child procedure 4. Enter the park until they have been informed it is safe to enter by the park management or staff

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RISK ASSESSMENT WOODLANDS TRIP

Guidance on Completing The Risk Assessment Form

A CHECKLIST FOR THE RISK ASSESSMENT FORM: ASPECTS TO CONSIDER

DOING A RISK ASSESSMENT

1. Decide what requires risk assessment – usually the work areas and off-site visits. 2. Identify the hazards:

• use the checklist on plus your own observations • think logically through the session • include statutory issues – fire, first-aid • keep it simple – what could cause harm? • do the exercise as a group where possible

3. Identify who is at risk:

• pupil • staff • other visitors

4. Evaluate the risks:

• take account of existing procedures and precautions is the risk already minimal?

• use a simple grading system – see below – a professional overall judgement is acceptable.

5. Record the findings:

• complete the attached form 6. Action needed

• where further precautions are needed to control the risk list them on the form • take action • inform all those affected – tell them, notices, redraft procedures

1. Lesson Organisation

• Safe exercising principles – no “bouncy” stretches/no neck or back over-extension/warm-up and cool down

• Suitability of activity for age/experience • Progression in activities • Recognised and approved practice • Use of available space • Group organisation

2. Staffing • Confidence and expertise • Necessary qualifications • Non-teacher support/supervision eg parents, coaches,

NNEB’s ancillary helpers, students, older pupils • Ratios

3. Special Needs/Medical Considerations/Age/Group Issues • Individual needs addressed • Knowledge of medical background • Extra supervision required? • Expertise of extra adult help • Implication for following aspects below

4. Equipment • Use equipment for purpose it was designed • Suitability of equipment for activity • Maintenance of equipment • Accessibility/storage • Handling, carrying, siting • Check before pupils use it • Sufficient space • Routines for collection, retrieval, changing • Procedures for use of equipment

6. Moving to Working Areas • Procedures for moving to the area • Hazards on the way • Orderly • Adequate supervision and control • Appropriate behaviour • Safe carrying – safe embarkation/

Disembarkation? - seatbelts - driver requirements/ responsibilities - no distractions 7. Changing Procedures

• Space available • Procedures understood • Showering facility • Slippery wet floor • Jewellery • Hair tied back/loose beaded hair • Clothing appropriate to the activity

8. Emergency Action • Contact with school/emergency services if off-site • Contingency plan needed? • Supervision of main group and injured party • Post-accident procedures • Evaluation

9. First-Aid Arrangements • Responsible person • Training • First-aid kits • Post-accident procedures RISK RATING

Likely Possible Remote Fatality H H M Serious injury H M M Minor injury M L L No injury L L L

H= High M= Medium L= Low

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1. Decide what requires risk assessment – usually the work areas and off-site visits. 2. Identify the hazards:

• use the checklist on plus your own observations • think logically through the session • include statutory issues – fire, first-aid • keep it simple – what could cause harm? • do the exercise as a group where possible

3. Identify who is at risk:

• pupil • staff • other visitors

4. Evaluate the risks:

• take account of existing procedures and precautions is the risk already minimal?

• use a simple grading system – see below – a professional overall judgement is acceptable.

5. Record the findings:

• complete the attached form 6. Action needed

• where further precautions are needed to control the risk list them on the form • take action • inform all those affected – tell them, notices, redraft procedures

RISK RATING This is the evaluation of the potential for the harm to be realised. To determine the risk rating look at the likelihood and the severity if the outcome if the hazard is to be realised. Assign the rating H,M or L based on the following matrix. (e.g. where the severity is a fatality and the likelihood is possible then the risk rating is H).

• Effective emergency communication 5. Work Area

• Hazard free –sharp corners, piano, chairs etc • Sufficient space • Safe surface –grit, glass, splinters, slippery, holes,

leaves, ice, water etc • Dog/horse faeces

10. Fire Regulations • Escape routes clear • Mat storage • Extinguishers present and maintained • Training needs?

SEVERITY AND LIKELIHOOD = RISK RATING Significant Risk A risk that will probably or almost certainly result ion serious injury needing hospital treatment, ore resulting in disablement or death. Such risks need to be minimised as quickly as possible. This action is called risk control.

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RISK MANAGEMENT IN PHYSICAL EDUCATION CONTROLLING RISKS

What is Risk Management? Do not be put off by this requirement. It is simply good practice showing forethought and sound planning. It is a legal requirement set out in the Management of Health and Safety regulations 1992. Risk assessment is simply a careful examination of what could cause harm to pupils, colleagues or others in order not to compromise safety in meeting other education objectives. Its purpose is to ensure that teachers have taken precautions to minimise or prevent harm. Keep the risk assessment simple. A “hazard” is anything that could cause harm – a steep slope on the hills or a departure/assembly point on a busy road. A “Risk” is the chance, great or small, that someone may be harmed by the hazard – such as running down a steep slope or a child stepping from behind a coach into a busy road. The teacher’s role (and other staff) is to decide whether a hazard is significant and whether it is covered by appropriate precautions in order to eliminate or minimise the risk. Use commonsense in thinking through the event in a logical sequence to establish what each phase of the activity involves. Identify what might go wrong and who may be harmed or affected by risk. Then think about what precautions have been taken in the planning and whether further precautions are necessary. This is risk control. It is a requirement to keep a brief record of the risk assessment. A suggested format is provided overleaf with simple guidelines. It is a valuable exercise for all adults involved to participate in the assessment as it helps raise awareness of possible risks, establishes collective expertise and ensures that all understand the organisational requirements. There is no need to show how the assessment was made, simply that it was carried out , that the precautions are reasonable and that the remaining risk is low – ie that a proper check was made. After the event, review the record and note any particular hazard, risk or action which should additionally be included in the risk assessment next time. Keep the written record for future reference and to save time and effort for visits, journeys and events which are repeated. The suggested format provides for signed and dated reviews. Annual reviews are usually adequate but more frequent reviews would be necessary if the circumstances changed – eg new staff, different equipment, different procedures. It is the responsibility of the governors, headteacher and teacher to ensure that a risk assessment is carried out and that control measures are appropriate. If in doubt then contact the Physical Education Adviser, Health and Safety Officer or an experienced colleague in school

MAKING THE ACTIVITY SAFE

• Teach progressive practices thoroughly • Explain the inherent risks • Emphasise playing within rules • Change the way the activity is carried out • Stopping the activity • Avoiding the area • Using a safer alternative

MAKING THE FACILITY EQUIPMENT SAFE

• Buy quality equipment • Inspect facility periodically • Place warning notices/protective devices where risks exist • Inspect the equipment • Repair/service the equipment • Teach how to use the equipment/facility • Amend how the equipment is used

MAKING THE PEOPLE WORK SAFELY

• Provide protective equipment/clothing • Training – staff qualified and experienced • Devise appropriate procedures • Discipline and control • Develop observation skills

Fun In School Holidays Woodlands Trip

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RISK MANAGEMENT

A CHECKLIST FOR RISK ASSESSMENT VISITS AND JOURNEYS

SOME GENERAL CONSIDERATIONS

Staffing Considerations � Confidence and expertise � Necessary qualifications � Parents, coaches, � Helpers, students. � Ratios

Seasonal Considerations � Clothing � Equipment � Weather forecasts � Duration of event � Journey details left with another person � Preparation and training of the group � Any need to amend staffing ratio � Any need to amend programme � Any need to amend back-up

Special Needs/Medical Considerations � Individual needs � Knowledge of medical background � Expertise of extra adult help � Implications for following aspects below

Assembly/Dispersal � ‘Register’ or Children � Safe assembly point � Check essentials are brought (e.g., equipment, clothing, documentation) � Clear arrangements for dispersal

Journey � Small sub-groups for monitoring � Organisation for embarking/disembarking � Sufficient seating � Driver regulations/legislation � Organisation for large groups walking � On/crossing roads � Teacher/adult responsibilities � Pupils made aware of procedures � Potential hazards identified and Pupils/staff forewarned � Appropriate standards of behaviour set

Fun In School Holidays Woodlands Trip

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Activity Organisation � Responsible adults identified for pupils � Pupils involved with/informed of potential hazards � First aid kit � Necessary details left with responsible person � Emergency procedures known � Suitability of activity for age/experience � Progression in activities � Procedures in case of injury � ’free time’ carefully thought through

� Activity requirements met

Equipment � Checked � Spare/emergency equipment checked � Satisfied any BSI etc standard � Use equipment for purpose it was designed � Suitability of equipment for activity � Maintenance of equipment � Handling, carrying, sitting � Procedures for use

Working Areas � Limits defined � Potential hazards identified � Pupil Warned � Potential hazards minimised � Sufficient space � Staff familiarity with area