Norisco tvf hosted vo_ip pbx with cisco

Norisco Hosted VoIP PBX with Cisco

Complete Cloud Communications

Packages and Features Guide

Anonymous Call Rejection Basic Call Logs Calling Line ID Delivery Blocking Call Notify Calling Line ID (Internal/External)

User Services

CPE Services

None

CPE CONFIGURATION 1 Line w/ 2 Appearances

Cisco SPA303 • 3 line

• Dual 10/100 Ethernet ports

• Duplex Speaker Phone

• High resolution LCD screen

• Headset support

Suggested Phones

Dial

A Dial line provides simple connectivity for a phone typically in a lobby , hall or corridor where no user features are needed. Dialtone phones make and receive calls but have no other features.



• Transfer

• 3-way call

Free on-platform dialing Full web based configuration

HDVoice Authentication Basic Call Logs

Call Forwarding Always Call Forwarding Busy

Call Forwarding No Answer Calling Line ID Delivery Blocking

Client call control Customer originated trace

External calling line ID delivery Internal calling line ID delivery

User Services

CPE Services

Call Return Call Transfer Call Waiting

Last Number Redial Three-Way Call

CPE CONFIGURATION 1 Line w/ 2 Appearances





• Headset support

• Power over Ethernet

Office provides services for a worker who uses a phone as a regular part of their job and requires basic PBX features

Suggested Phones

Office base

Group Features

Hunt group Voice messaging group





• Headset support







Do Not Disturb External calling line ID delivery Internal calling line ID delivery

Voice Messaging user Video Call

User Services

CPE Services


Last Number Redial Three-Way Call Speed diall-8 Office Toolbar

Group Features

Office provides services for a worker who uses a phone as a regular part of their job, and who needs flexible messaging and voicemail features and support for remote working.

Suggested Phones

Office





• Headset support


Call pickup Hunt group

Voice messaging group





• Headset support




BroadWorks anywhere Call Forwarding Always

Call Forwarding Busy Call Forwarding No Answer

Calling Line ID Delivery Blocking Client call control

Comm Pilot express Customer originated trace

Remote office Sequential ring Do Not Disturb



User Services

CPE Services



Multiple call arrangement Simultaneous ring personal

Speed dial-8 Office Toolbar

A Connect Office Extra line supports executives who use the phone extensively inside an office and requires multiple lines, usually with an assistant to manage incoming phone calls. The Professional executive also requires phone services while on the road.

Cisco SPA 525

• 5 lines

• 10/100 Ethernet port

• Bluetooth / WiFi

• Full duplex speakerphone

• High resolution display

• 4 soft keys

• Headset support

• POE

Office Plus

Group Features







• Headset support


User Services

CPE Services

A Office Premium line supports executives who use the phone extensively inside an office and requires multiple lines, usually with an assistant to manage incoming phone calls. The Professional executive also requires phone services while on the road.

Office Premium

Cisco SPA 525

• 5 lines





• 4 soft keys

• Headset support

• POE

Group Features




HDVoice Alternate numbers

Authentication Barge-in exempt Basic Call Logs

BroadWorks anywhere Call Forwarding Always

Call Forwarding Busy Call Forwarding No Answer

Call Forwarding not-reachable Call Forwarding Selective

Calling Line ID Delivery Blocking Client call control

Comm Pilot express Customer originated trace

Remote office Sequential ring Do Not Disturb





Multiple call arrangement Priority alert

Privacy Simultaneous ring personal

Speed dial-8 Office Toolbar





• Headset support


User Services

CPE Services CPE CONFIGURATION 1 Line w/ 2 Appearances

MVNO is typically used in conjunction with an Office Plus license but can stand alone like an Office license. This is for a mobile worker who uses a phone as a regular part of their job, and who also needs flexible messaging and voicemail features and support for remote working. Our Contract-less SIM will work in any 3G phone.

Mobile Phone

MVNO

• MVNO SIM

• Any 3G phone

• No software required

Desk Phone





• Headset support











Speed dial-8



• Transfer

• 3-way call

Video-UC

• HD “Meet Me” Video Conferencing

– Simple – audio conferencing paradigm

– Standards based end-point support

• End User Benefits

– Breakthrough pricing

– Simple to use; always on

– High definition video – Enhanced B2B collaboration

Internet

TEN B2B Exchange

ISDN / PSTN

Hosted PBX SIP Trunk

SIP Trunk

8

User Services

CPE Services



Clients: None

CPE CONFIGURATION 1 Line w/ 24 Appearances Pods used for presence information

(BLF) 3 Pods of 14 Presence each

The receptionist is a front-office role that takes incoming calls to the enterprise and directs them to the appropriate users. This role has the capability of monitoring the phone status (busy or not) of users in the enterprise via a hardware console.

Receptionist (console) SAAS Based



Authentication Basic Call Logs Busy lamp field


Call Forwarding No Answer Call Forwarding not-reachable

Call Forwarding Selective Calling Line ID Delivery Blocking




Cisco SPA 525

with expansion

Module

• 5 lines

• 32 programmable buttons





• 4 soft keys

• Headset support

• POE

User Services

CPE Services



Clients: Receptionist

CPE CONFIGURATION 1 Line w/ 24 (polycom)

1 Line w/ 6 appearance Appearances Client (BW Receptionist) for presence

information

The receptionist is a front-office role that takes incoming calls and directs them to the appropriate users. This role has the ability to monitor the phone status (busy or not) of users in the enterprise via a software console.

Receptionist (PC-based)



Authentication Basic Call Logs Busy lamp field


Call Forwarding No Answer Call Forwarding not-reachable

Call Forwarding Selective Calling Line ID Delivery Blocking




Cisco SPA 525

• 5 lines





• 4 soft keys

• Headset support

• POE





• Headset support


50 Call Per Queue Entrance Announcement Music on Hold Comfort Message

Queue Treatment

Suggested Phone types

50 Routing Policies Overflow Routing Bounced Routing Stranded Routing Force Agent Unavailable

Routing Policies

Agent Status reporting PC client with statistics Web and Email Reporting Client Reporting

Information & Call Center feedback

Call Centre Standard

The Connect Call Centre solution enables high end call centre type features primarily for Inbound call centres. It provides the standard features you would expect a busy call center to use





• Headset support




• Transfer

• 3-way call

50 Call Per Queue Entrance Announcement Music on Hold Comfort Message

Queue Treatment

Suggested Phone types

50 Routing Policies Overflow Routing Bounced Routing – Enhanced Stranded Routing – Enhanced Force Agent Unavailable – Enhanced Priority Queuing Night Service (After Hours) Holiday Service Forced Forwarding Comfort Bypass Message

Routing Policies

Agent Status reporting PC client with statistics Web and Email Reporting Client Reporting

Information & Call Center feedback

Call Centre Premium

The Call Centre Premium solution goes a bit further for call centres offering an enhanced experience for the larger call center





• Headset support




• Transfer

• 3-way call

• Display Active Call Details

–Call Center Name (Dept or Campaign Name), Calling Line ID/Number, Call Time and Status

• Set Availability Status

–Available, Unavailable, Wrap-up

• Manage Calls

–Dial, Answer, Hold, Transfer (incl to alternate Queue), Conference, and Escalate to Supervisor (as shown)

–On-line Directories

–Directories and Call History, with C2Dial

–Manage Queue Options

–“Join” Queues (Sign-in/ Out) based on call volumes

–Set Wrap-up timer

–Enable Key Call Settings

–DND, Call Waiting, Auto Answer

Call Centre Agent

• Supports all Agent capabilities

• Call control, ACD state, etc

• Online Directories (C2Dial)

• Monitor Agents and Active Calls

– Agent Line State

– Agent ACD State (allows for

changing Agent state)

– Active Calls (w/ Barge-In)

– Monitor Queue Status and

Activity

– View Queue Status, including

status (Night Service)

– View Queued Calls, including

CLID and wait time

– Voicemail MWI

– Manage Queued Calls

– Reorder calls, transfer calls to

alternate queues, retrieve calls

Call Centre Supervisor and Dashboard

The SIP Premium services adds both mobility and remote working features to the PBX and also brings Desktop Integration and Voicemail

CPE Services CPE Provides most services for the PBX

Seat

Calling Line ID (Internal/External) Call Waiting Do Not Disturb Remote Office Shared Call Appearance Simultaneous Ring Personal Voice Portal Calling MVNO Clients: Windows Toolbar Softphone Receptionist

User Services

Unified Voicemail Outlook Integration Click to Dial PBX Overlay

SIP-Trunking / PBX Overlay - Cisco

Fixed to Mobile Convergence

Anywhere Clients for

Blackberry, IPhone and Android

NEW REVENUE OPPORTUNITY – Fixed Mobile Convergence

Increasing Mobile Workforce

“Enterprises are looking to mobilise workforce but with equal productivity and tools as those within the Office”

Fixed Line Market Erosion

“Traditional Voice Providers and Resellers are losing traffic & margin to mobile calls on less attractive terms”

Enterprise Supplier Consolidation

“Enterprises increasingly want a single provider to provider a single bill for all services”

Deliver Mobilty Experience

“The TVF solution is extended to the Mobile including Directory Integration and Presence through intuitive Client on the Mobile Device”

Drive Fixed Line Traffic

“Whilst in the Office or in WiFi/Data network coverage all Mobile Calls are routed via TVF and over fixed line network”

Provider Can Augment Services

“Provider can deliver Mobility to the Enterprise and drive further product sales (Broadband, Presence etc.) plus deepen end user relationship”

FMC – Solution Benefits

Unified Service Experience

“Mobile device becomes a fully featured TVF extension providing single number / voicemail, with all calls accessible via the TVF number. FMC extends this to any location & network”

Improved Business Efficiencies “Increases productivity though support of UC and TVF integration. Enables user to expedite calls using Presence / IM (future), as well as access corporate directory information and control TVF settings.”

Simplified Provisioning

“All mobile clients are distributed via App Stores with all configuration performed over the air.

Cost Savings

“In addition to WiFi based calling FMC implements Mobile Lowest Cost Routing (MLCR). Enables provider to define multiple routing strategies to optimise costs”

Secure Communications

“Provides support for encrypted voice communications via TLS & SRTP, in addition to encrypted configuration process”

Interopability

“Comprehensive BroadWorks integration and Presence/Chat server support. Client available across a comprehensive range of Tablet & Smartphone devices”

In Call Feature Support • Extension Dialling • Call Hold / Retrieve • Call Transfer • Consultation

Directory Integration • Enterprise Access for all Clients • Corporate Directory Search • Click to Call

UC Feature Support • N-Way Calling • Call Handover (Automatic / Manual) • Desk Phone Handoff • Feature Availablility Regardless of Location /

Network

Out of Call Feature Support • Call Forwarding (Always, Busy, No Answer) • Do Not Disturb • Voicemail (MWI) • Calling Line ID Blocking • Call Pickup/Retrieve

Customer

Mobile Admin

Service

Portal

100% MOBILE OFFICE WITH

BUSINESS UC

anywhere client delivers

business UC to any handset One Number, supports BYOD, OTT

service, keep existing contract, control

costs, never miss a call, quick start

UC Features

• Call recording on mobile calls

• Manager/Secretary

• Black/White Lists

• Hunt Groups/Queuing

Quick Start

• Over the air client install

• Over The Top of the existing mobile carrier

• Allow users to bring their own device

• Control Users and Costs

• Supports major handsets

• Blackberry

• Android

• iPhone

Individual Business Identity

• Each user has their own DDI

• Always call out showing business Identity & number

• Decide how to accept calls

• Be part of a wider group with network hunt groups

• Time of Day restrictions – limiting costs

• Secure and can be turned off at anytime by the admin Business Services

• IM&P

• Corporate Directory

• Centralised Call History list

• Voice Mail

• Integration to CRM & Business Apps

Access Router

Partner Provided

IP Phones

Optional

ATA

POTS FAX Mobile

MOBILE, FIXED AND PC

DEVICES

TVF cloud unifies ALL business

communications One user, One Number, multiple devices

(IP Phone, Mobile & PC), Multiple offices,

Mobile is just like an extension

UC Features

• Call recording on mobile calls

• Manager/Secretary

• Black/White Lists

• Hunt Groups/Queuing

Quick Start

• Over the air client install

• Over The Top of the existing mobile carrier

• Allow users to bring their own device

• Control Users and Costs

• Supports major handsets

• Blackberry

• Android

• iPhone

Individual Business Identity

• Each user has their own DDI

• Always call out showing business Identity & number

• Decide how to accept calls

• Be part of a wider group with network hunt groups

• Time of Day restrictions – limiting costs

• Secure and can be turned off at anytime by the admin Business Services

• IM&P

• Corporate Directory

• Centralised Call History list

• Voice Mail

• Integration to CRM & Business Apps

xDSL/Leased Line/EFM

Admin

Service

Portal

Receptionist

Console

Customer

MOBILITY – Solution Portfolio

3G/WiFi (VoIP)

PSTN/GSM (Cellular)

Dual Mode Clients Support for: • IPhone • Blackberry • Android

IP Call Control GSM Call

Control

FMC Mobility Server

Hosted Telephony

Server

UC Server

Flexible Mobility Portfolio • Soft Clients for Tablets • Dual Mode Clients for Smartphones

Flexible Service Offering • Quickly Enables Mobility to Hosted TVF • Bundled For Existing Service & Users • Full Featured FMC Service Capability

MOBILITY – Broadworks/Hosted telephony Integration

In Call Feature Support • Extension Dialling • Call Hold / Retrieve • Call Transfer • Consultation

Directory Integration • Enterprise Access for all Clients • Corporate Directory Search • Click to Call

FMC Advanced Feature Support • N-Way Calling • Call Handover (Automatic / Manual) • Desk Phone Handoff • Feature Availablility Regardless of Location / Network

Out of Call Feature Support • Call Forwarding (Always, Busy, No Answer) • Do Not Disturb • Voicemail (MWI) • Calling Line ID Blocking • Call Pickup/Retrieve

MOBILITY – Service Ativation/Retirement

Client Distribution • PC Client via Provider • Apple AppStore • Android Market • Blackberry App World • Symbian OVI

OTA Configuration • Branded client – hard

coded URL • Integration with TVF /

FMC Server • Integration with 3rd party

provisioning server • Redirect server support

Service Control • Activation via Provider • FMC Bulk / Flow Through

Provisioning • Retirement of Account /

Service via Provider

MOBILITY – FMC Cost Optimised Routing

Normal Calling Used to force all FMC Client outbound calls through TVF. Provides for a Single Number service as well as cost saving for long distance calling. In this scenario 2-stage dialling is used.

Call-Back Call-Back routing reverses the direction of an outgoing call – can save costs based on tariff asymmetries when roaming abroad. FMC Server calls the FMC Client back and calls the destination.

Call-Reverse

Transforms an incoming call for a user (Blackberry) into an outgoing call. Interesting in countries where Fixed-Line-to-Mobile cost is significant.

Direct-Call

Enables the user to place a call "directly" through the mobile network. Such a call bypasses the FMC Server and the TVF.

SIM-Switch

Enables SIM Management when a user is travelling. Once activated enterprise calls will automatically be routed to the currently used SIM.

Automated MLCR

Automatic Routing uses the various LCR call types listed to select the appropriate call type based on cost and convenience, via administrator defined policies.

MOBILITY

MULTIPLE

DEVICE SUPPORT HOSTED UC

SERVICES

ALL SERVICES DELIVERED

FROM TVF NETWORK

Deliver Business

communication everywhere Agile, Flexible, Device Agnostic, Powerful

Mobile UC services

DIRECTORY

PRESENCE

SECURITY

APPLICATION

INTEGRATION COST

SAVINGS

SINGLE

NUMBER

Norisco tvf hosted vo_ip pbx with cisco

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