Norfolk Air Traffic Control TOWER TRACON (ORF)

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ATO Mission, Vision and Values

Our Mission

Our continuing mission is to provide the safest, most efficient aerospace system in the

world.

Our Vision

We continue to improve the safety and efficiency of flight. We are responsive to our

customers and are accountable to the taxpayer and the flying public.

Our Values

• Safety is our passion. We are the world leaders in aerospace safety.

• Quality is our trademark. We serve our country, our stakeholders, our customers,

and each other.

• Integrity is our character. We do the right thing, even when no one is looking.

• People are our strength. We treat people as we want to be treated.

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TABLE OF CONTENTS

Welcome Letter 4

Norfolk Tower TRACON Today 5

Washington District NORFOLK TOWER TRACON (ORF) Organizational Chart 6

Norfolk Tower TRACON Leadership Team 7

Our Expectations of All Employees 8

Policies 9

Local Area Information 11

Online Resources 15

Norfolk Tower TRACON and Airport Area Map Error! Bookmark not defined.

Photos of the Airport 19

Norfolk Tower TRACON Directory 19

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Welcome Letter

Dear New Employee

Welcome to NORFOLK TOWER TRACON. Here you will have an opportunity to work

with an outstanding team of professionals that help make us a great place to work and

develop your skills. Your knowledge, abilities and positive attitude make you a great

addition to our team, and I am certain that you will make a positive impact on our future.

All of us want to make your tenure at this facility as enjoyable and rewarding as possible.

Please feel free to ask any questions and express your thoughts and ideas to the staff and

senior leadership. Our aim is to create an informal, professional atmosphere and involve

everyone in the process of making our facility an exceptional place to work.

I look forward to working with you, and would like to welcome you again to our team!

Sincerely,

Ernesto Lasen

Air Traffic Manager, Norfolk TOWER TRACON

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NORFOLK TOWER TRACON TODAY

FAA NORFOLK CONTROL TOWER AND TRACON

Built in 1995, the FAA Norfolk Air Traffic Control Tower stands 134 feet high. Operated

and managed by the Federal Aviation Administration, the Norfolk Tower handles

approximately 1,100 aircraft per day, 24 hours per day and 365 days per year. Radar

coverage is provided by ASR-9 terminal system with a six-level weather detection

capability. Also available for use is an Enhanced Target Generator (ETG) lab with two

radar scopes to accomplish training objectives, as well as the IDS4 system, a specialized

microcomputer network system designed to distribute and display both static and real-

time data regarding weather and other rapidly changing critical information to air traffic

controllers.

AIRPORT

Norfolk International Airport is southeastern Virginia's dominant airport serving the

Greater Hampton Roads area and northeastern North Carolina. Offering nearly 200

arrivals and departures daily to major cities throughout the United States, Norfolk

International presently ranks in the country's top 65 airports in terms of passengers served

annually, with 3.9 million passengers in 2005. Adjacent to the celebrated Norfolk

Botanical Garden, Norfolk International Airport is surrounded by year-round beauty and

has become a national role model for reconciling expanding air facilities and a delicate

ecological sanctuary.

LOCATION

Norfolk International Airport is located one mile east of I-64 ( Norview Ave exit #279),

eight miles northeast of downtown Norfolk, Va.; 20 miles west of the Virginia Beach

oceanfront; and 45 miles southeast of Williamsburg, Va.

SCHEDULED AIR SERVICE

Norfolk International is served by six major airlines and six regional carriers - American,

Continental, Delta, Northwest, Southwest and US Airways, American Eagle, Continental

Express, Delta Connection, Northwest Airlink, United Express and US Airways Express.

The airlines combined provide the Hampton Roads and northeastern North Carolina

region with nearly 200 daily arrivals and departures to key destinations throughout the

U.S. and the world.

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Washington District NORFOLK TOWER TRACON (ORF) Organizational Chart

The following organizational chart depicts the structure of the Washington District and

Norfolk Tower TRACON Management Team.

Don Simons

Manager, Washington

District Air Traffic Manager, DCA

Tower

Jim Slate IAD Tower Manager

(ATM)

Sue O’Brien-Knox BWI Tower Manager

(ATM)

Michael Stewart HEF Tower Manager

(ATM)

Norma Ely ADW Tower Manager

(ATM)

Ernesto Lasen ORF TOWER TRACON

Manager (ATM)

Billy Cook PHF Tower Manager

(ATM)

John Broderick ROA TOWER TRACON

Manager (ATM)

Vacant ORF Operations Manager

(OM)

William Holland ORF Support Manager

(SM)

Connie Croom ORF Administrative

Assistant (AA)

Francis Miller Quality Assurance

Specialist (QA)

Cliff Stowe Plans & Procedures

Specialist (PPS)

Ricky Waters Lead, Raytheon Contract

Training Department

Bob Larson ORF Admin Assistant

Melba Moses ORF Front Line Manager

(FLM)

James Brewster ORF Front Line Manager

(FLM)

Brian Jones ORF Front Line Manager

(FLM)

Scott Pendlebury ORF Front Line Manager

(FLM)

Frank O’Reilly Raytheon Contract

Training

Kenneth Hunt Raytheon Contract

Training

Theresa Mount DCA Tower Staff Manager

(SM)

Karen Lea Congdon District Administrative

Officer (AO)

James

Blankenship ORF Front Line Manager

(FLM)

Pamela Coopwood RIC Tower Manager

(ATM)

Vacant ORF Front Line Manager

(FLM)

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Norfolk Tower Leadership Team

William Holland, Support Manager (SM), Norfolk TOWER TRACON

Welcome to Norfolk. William “Butch” Holland is the Support Manager (SM) at Norfolk

Tower. His FAA career began at John F. Kennedy Tower in 1981. He has served the

agency as CPC at JFK Tower, ACY Tower and ORF Tower. He’s also held the positions

of Plans & Procedures Specialist, Quality Assurance & Training Specialist and Frontline

Manager (FLM) during this time.

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Our Expectations of All Employees

Norfolk Tower leadership team expects all employees to:

• Come to work, be on time

• Be prepared – mentally and physically

• Understand leave policy and manage your leave appropriately

• Be cooperative and professional

• Treat people with respect and dignity

• Take initiative

• Be accountable

• Lead by example – be a good role model

• Do not tolerate or engage in any form of harassment or discrimination

• Actively participate in training

• Know your airspace and systems, know your equipment

• Use prescribed phraseology/correct facility and equipment names

• Follow rules and procedures

• Be open to feedback – provide honest information

• Be an effective team member

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Policies

Reporting for Duty

All new employees are expected to report to work at Norfolk on the first business day

following completion of the academy or following the last day assigned to a prior facility

(for transfer employees) at 0800L time unless otherwise coordinated with and/or directed

by Norfolk management.

Hours of Duty

Norfolk Tower TRACON is a 24 hour facility, 7 days a week including holidays

(24/7/365). Basic administrative hours are Monday through Friday, 0800L - 1630L.

Operational personnel are subject to shift work assignment throughout the 24 hour

period, 5 day week, 8 hour shift with an overtime shift variation potential (not to exceed

10 hour day or 6 day week).

Parking

The parking area is located just west of the main building. No one shall park in areas

marked as prohibited either by signage or ground markings.

Security

Security is everyone’s responsibility. All employees are required to challenge anyone not

displaying a valid FAA ID, trying to obtain access to an unauthorized area, unescorted,

parking in an unauthorized area or suspicious behavior. Any suspected violation shall be

reported to a management immediately.

Building Access and gate

Access pass cards shall be issued to employees and or long term guest at meeting all FAA

security requirements and at management’s discretion.

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FAA ID Cards

A valid FAA employee, contractor or visitors badge shall be displayed at all times in a

visible area of the front upper body and shall be available for visual inspection upon

request at all times.

Guests and Visitors

All guess and visitors shall sign in, on the visitors log located at the front desk, main

building entrance and issued a visitors badge immediately upon arrival. Guest and

visitors who do not hold a current FAA employee or contractor badge and do not have

current or ongoing business at this facility shall be escorted at all times by a current FAA

or contractor badge employee.

Cell Phones

Although cell phone use is not prohibited in the general and administrative areas of the

main building, it is prohibited in the Air Traffic operational areas as well as any

associated areas such as the Tower Cab and TRACON and attached equipment rooms.

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Local Area Information

Hampton Roads Profile

Norfolk ATCT is located in and controls the

airspace for Hampton Roads, the name for the

southeastern region of Virginia. Hampton Roads

is ranked the 31st largest Metropolitan Statistical

Area (MSA) in the United States. Recently

recognized by a University of Wisconsin study as

the nation’s most diverse region, the region is

home to 1.6 million people and includes the cities

of Chesapeake, Franklin, Hampton, Newport

News, Norfolk, Poquoson, Portsmouth, Suffolk,

Virginia Beach, and Williamsburg; and the

counties of Gloucester, Isle of Wight, James City,

Mathews, Southampton, Surry and York; and

Currituck in North Carolina.

Hampton Roads is the birthplace of Colonial America. It

is home to Jamestown, the first permanent English

settlement, and to Colonial Williamsburg. Its rich

history, thriving maritime industry, and beautiful

waterfront landscapes merge with livable communities,

modern technology, economic prosperity, and a strong

military presence to create a unique and welcoming

place in which to live and do business.

Hampton Roads has it all:

from 29 miles of Atlantic Ocean beaches, to historic early

American culture; from visual and performing arts to world-class

museums celebrating soaring achievements in air and space,

maritime leadership, and the marine environment; from the many

rivers, inlets, and streams, to the Ocean, the Chesapeake Bay, and

the picturesque and serene Great Dismal Swamp, and all the varied

communities and places within and between.

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Hampton Roads Attractions

Looking for something to do on the week-end?

From the Azalea Festival, to the tall ships of

Harborfest, to the Oceana Air Show and Neptune

Festival, excitement is always close by. Hungry?

The Pungo Strawberry Festival and Suffolk Peanut

Fest are a treat. Are you an angler? The Striped

Bass World Champions and Rockfish Shootout

should keep you hooked.

Do you like to take a more active role? Well Virginia Beach is

also home to the East Coast Surfing Championships, an annual

contest of more than 100 of the world's top professional

surfers and an estimated 400 amateur surfers. This is North

America's oldest surfing contest

Norfolk also serves as home to two professional

franchises, the Norfolk Tides of the International

League and the Norfolk Admirals of the American

Hockey League.

Is history your passion? Jamestown, Yorktown and

Colonial Williamsburg aren’t just places on a map;

they’re where our nation was born. The restored

areas are brought to life with tradesmen and

historical interpreters in full period costume. Re-

creations and exhibits tell the story from the

beginning of colonial unrest to the emergence of a

free nation.

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And don’t forget about Nauticus. The

National Maritime Center, features hands-on

exhibits, interactive theaters, aquaria, digital

high-definition films and an extensive variety

of educational programs. It is also home to

the battleship USS Wisconsin, the last

battleship to be built in the United States.

If you take a delight in the

arts, look no further than

The Chrysler Museum of

Art. Located in the Ghent

district, it is the region's

foremost art museum and is

considered by the New York

Times to be the finest in the

state.

Or lend your patronage al fresco

by attending the many outdoor

Art shows. From May to October

you can peruse the Boardwalk,

Seawall, Stockley Gardens Art

Shows and many more.

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If just plain fun is where your at, then Busch Gardens,

and the numerous water parks should fit the bill.

Action-packed, adventure parks with top-rated roller

coasters, rides, shows, a wide variety

of culinary experiences and shops

should keep you entertained and

leave you happily exhausted.

And to wrap it up, tickle your senses and soak up

the peace that the unique marine environment of

Hampton Roads has to offer. Habitats include

beach, dunes, woodland, farm fields, and marsh.

The majority of refuge marshlands are on islands

contained within the waters of Back Bay.

Approximately 10,000 snow geese and a large

variety of ducks visit Back Bay Refuge during the

peak of fall migration. The refuge also provides

habitat for a wide assortment of other wildlife,

including threatened and endangered species such

as loggerhead sea turtles, piping plovers,

peregrine falcons, bald eagles, and even wild

ponies.

One of the few remaining American wildernesses is the Great

Dismal Swamp. Many tales have been told about the Great

Dismal and its mysterious circular lake, a biological wonder few

have ever experienced. Several poets and history writers viewed

this place in different ways: both a paradise and a place of

foreboding unknown; rich and desolate; sweet smelling and

pungent; a place where a person may find peace, or if lost, may

never find the way out.

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Online Resources

Local Government Resources

City of Chesapeake

City of Hampton

Isle of Wight County

City of Newport News

City of Norfolk

City of Portsmouth

City of Suffolk

City of Virginia Beach

Community Volunteering

Volunteer Hampton Roads

Chamber of Commerce

Hampton Roads Chamber of Commerce

Housing and Relocating Assistance

Hampton Roads Realtors Association

Hampton Roads Movers

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Local News and Information

Virginian Pilot Online

WAVY TV 10

Visit Hampton Roads.Com

Hampton Roads Schools

Hampton Roads Public Schools

Hampton Roads Private Schools

Home School Information

Local Sports Teams

Baseball: Norfolk Tides

Basketball: Old Dominion University - Monarchs & Lady Monarchs

Football: Norfolk State University - Spartans

Hockey: Norfolk Admirals

Sports Leagues

Sand Soccer League: Hampton Roads Soccer Council - Sand Soccer

Soccer League: Chesapeake Select Soccer Club

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This page has been redacted for posting on the web. It will be

available in the guide you receive from your facility.

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Photos of the Airport

Below is a selection of photos of runways, facilities and the airport terminal

2: Norfolk Airport Arrival Terminal

1: Norfolk Airport Aerial Map

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Norfolk Tower Directory

The following list provides the most commonly used phone numbers within the Norfolk

Tower facility:

>> Front Desk and General Number

>> Administrative Assistant

>> Facility Night & Weekend

>> AT Manager’s Office

>> Support Manager Number

>>Quality Assurance Number

>> Plans and Procedures Number

>> Training Department

>> Facility Fax

>> Tech Ops

(757) 460-5142

(757) 460-4926

(757) 363-5864

(757 460-5667

(757) 460-4102

(757) 460- 9196

(757) 460-9893

(757) 363-9465

(757) 460-9894

(757) 460-4599

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