Nonviolent Crisis Intervention - tavconference.comUnit 2: Nonverbal Communication. Proxemics •...
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Nonviolent Crisis Intervention Sharon Miller & Amy Brush HR, Training & OD June 14, 2019
Transcript of Nonviolent Crisis Intervention - tavconference.comUnit 2: Nonverbal Communication. Proxemics •...
Nonviolent Crisis Intervention
Sharon Miller & Amy BrushHR, Training & OD
June 14, 2019
Non-Violent Crisis Intervention Training
• Equips you will skills, confidence and an effective framework to safely manage and prevent difficult behavior– Thousands of other organizations train this– Boost staff confidence– Create a culture of safety– Enhance care and support of all– Improve communication– Improve relationships– Raise staff skill to de-escalate
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Presenter
Presentation Notes
Amy
Care, Welfare, Safety, and Security
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Presenter
Presentation Notes
Underpins the course values. Amy
Unit 1: The Crisis Development ModelSM
Presenter
Presentation Notes
Sharon – full model
Unit 1: The CPI Crisis Development ModelSM
Crisis Development/Behavior Levels Staff Attitudes/Approaches
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WORKBOOK PG 6
Unit 1: The CPI Crisis Development ModelSM
Crisis Development/Behavior Levels Staff Attitudes/Approaches
1. Anxiety
A change in behavior
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WORKBOOK PG 6
Unit 1: The CPI Crisis Development ModelSM
Crisis Development/Behavior Levels Staff Attitudes/Approaches
1. Anxiety 1. Supportive
An empathic, nonjudgmental approach
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Unit 1: The CPI Crisis Development ModelSM
Crisis Development/Behavior Levels Staff Attitudes/Approaches
1. Anxiety 1. Supportive2. Defensive
Beginning to lose rationality
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Unit 1: The CPI Crisis Development ModelSM
Crisis Development/Behavior Levels Staff Attitudes/Approaches
1. Anxiety 1. Supportive2. Defensive 2. Directive
Decelerating an escalating behavior
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WORKBOOK PG 7
Unit 1: The CPI Crisis Development ModelSM
Crisis Development/Behavior Levels Staff Attitudes/Approaches
1. Anxiety 1. Supportive2. Defensive 2. Directive3. Risk Behavior
Behaviors that may present a risk to self or others
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Unit 1: The CPI Crisis Development ModelSM
Crisis Development/Behavior Levels Staff Attitudes/Approaches
1. Anxiety 1. Supportive2. Defensive 2. Directive3. Risk Behavior 3. Physical Intervention
Disengagement and/or holding skills to manage risk behavior
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Unit 1: The CPI Crisis Development ModelSM
Crisis Development/Behavior Levels Staff Attitudes/Approaches
1. Anxiety 1. Supportive2. Defensive 2. Directive3. Risk Behavior 3. Physical Intervention4. Tension Reduction
Decrease in physical and emotional energy
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Unit 1: The CPI Crisis Development ModelSM
Crisis Development/Behavior Levels Staff Attitudes/Approaches
1. Anxiety 1. Supportive2. Defensive 2. Directive3. Risk Behavior 3. Physical Intervention4. Tension Reduction 4. Therapeutic Rapport
Re-establish communication
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NonverbalCommunication
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Activity: Nonverbal Communication
Stand up and face each other
Presenter
Presentation Notes
Proxemics – stop when comfortable (personal space) Understand that it changes from person to person, situation to situation, environment to environment. Be aware of how others react to you Kinesics (body language) Shoulder to shoulder face to face is challenging. Eye contact, hand gestures, facial expressions. Supportive stance Haptics (touch) Don’t practice – what impact do you feel touch could have on your interaction?
Unit 2: Nonverbal Communication
Proxemics • Definition: Personal space
– Varies 1.5 to 3 feet– Factors that may affect space size includes
gender, size, cultural background– 3 zones: intimate, personal, social– Can tolerate more from the side than from
back/front
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Unit 2: Nonverbal Communication
Haptics • Definition: Communication through touch
– Handshakes, holding hands, high fives, grabbing arm, pat on back
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Presenter
Presentation Notes
Amy - How did that make you feel? Why would someone touch you at work?
Unit 2: Nonverbal Communication
Reasons for Using the Supportive StanceSM
• Communicates respect
• Nonthreatening
• Maintains safety
Staff
The Supportive StanceSM
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Presenter
Presentation Notes
Sharon – everyone get in their supportive stance.
Paraverbal Communication
Communication Pie
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7% Verbal Communication
Communication Pie
55% Body Language
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7% Verbal Communication
Communication Pie
55% Body Language
38% ParaverbalCommunication
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7% Verbal Communication
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Activity: Paraverbal Communication
How many meanings can you get from this statement?
“I didn’t tell yourboss you were late”
Unit 3: Paraverbal Communication
The vocal part of speech, excluding words.
• Tone
• Volume
• Cadence
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Unit 3: Paraverbal Communication
The vocal part of speech, excluding words.
• Tone
– Inflection of voice
– Sarcasm or impatience
– Use caring and supportive tones
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Unit 3: Paraverbal Communication
• Volume
– How loud or soft we speak
– Shouting, whispering
– Keep volume appropriate for situation
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Unit 3: Paraverbal Communication
• Cadence
– Rate or rhythm of speech
– How fast or slow we speak
– Deliver message with an even cadence
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What are you missing?
• Group Exercises for understanding• Verbal De-Escalation Skills• Decision Making Matrix• Disengagement Skills• COPING method for debriefing situations
*If you want to have someone teach this training, you’ll need to have them certify through the Crisis Prevention Institute*
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Presenter
Presentation Notes
Amy
Thank you!
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