Non Verbal Non Verbal CommunicationCommunication

BY MRIDU JAIN

KOMAL MITTAL

SURABHI GOEL

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The words we use

Bodily actions and vocal qualities that typically accompany a verbal message

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Verbal Verbal CommunicatiCommunicati

onon

Nonverbal Nonverbal CommunicationCommunication

IMPORTANCE OF NON-VERBAL IMPORTANCE OF NON-VERBAL COMMUNICATIONCOMMUNICATION

♦ only 7% of a message’s effect is carried by words ; listeners receive the other 93% through non -verbal means - Communication researcher Mehrabian

♦Over 65 percent of the social meaning of the messages we send to others are communicated non-verbally.

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Intentional or unintentional

Ambiguous

Primary

Continuous

Multichanneled

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Functions ofFunctions of Nonverbal Nonverbal CommunicationCommunication

To provide information

To regulate interaction

To express or hide emotion and affect

To present an image

To express power and control

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TYPES OF NON VERBAL TYPES OF NON VERBAL COMMUNICATIONCOMMUNICATION

Kinesics Paralanguage Vocal interferences Spatial Usage Self-presentation

cues

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Everything

except the

words!

Everything

except the

words!

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Yellow cheers and

elevates moods

Red excitesand

stimulates

Blue comfortsand

soothes

In some cultures

black suggests mourning

In some cultures

white suggestspurity

Self-Presentation CuesSelf-Presentation Cues

Physical Appearance

Time (Chronemics)

Olfactory Communication

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Cultural and Gender VariationsCultural and Gender Variations

KinesicsParalanguageProxemics and TerritoryOlfactory Communication

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•When sending messages• Be conscious of nonverbal behavior• Be purposeful in use of nonverbals• Make sure nonverbals are not distracting• Match verbal and nonverbal communication• Adapt to the situation

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•When receiving messages• Don’t automatically assume• Consider gender, culture and individual

differences• Pay attention to all aspects of nonverbal

communication• Use perception checking

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