Nonverbal Communication Voice Body Talk Environmental Cues.
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Transcript of Nonverbal Communication Voice Body Talk Environmental Cues.
Characteristics of VoicePitch: the highness or lowness of sound on
a musical scale; pitch is closely tied to the emotion of a message◦ Types◦ Range◦ Inflection
I think that you are the best.I think that you are the best.I think that you are the best.I think that you are the best.I think that you are the best.
Characteristics of VoicePitch: the highness or lowness of
sound on a musical scale; pitch is closely tied to the emotion of a message◦Types – high, medium, low◦Range – variations possible for speaker◦Inflection – rising and falling of pitch
Volume: the loudness or softness of your voice
Characteristics of VoicePitch: the highness or lowness of sound
on a musical scale; pitch is closely tied to the emotion of a message◦Types – high, medium, low◦Range – variations possible for speaker◦ Inflection – rising and falling of pitch
Volume the loudness or softness of your voice
Tone: the specific vocal quality
Characteristics of Voice Pitch: the highness or lowness of sound on a musical
scale; pitch is closely tied to the emotion of a message◦ Types – high, medium, low◦ Range – variations possible for speaker◦ Inflection – rising and falling of pitch
Volume :the loudness or softness of your voice Tone: the specific vocal quality
Duration: the length at which a person speaks◦ Rate- How fast or slow an individual speaks
What do you think is the average rate at which a person speaks?
◦ Tempo – The rhythmic quality of a person’s speech
Cues that Accompany Speech
Pauses and Silence Laughter
Vocalizations: making sounds without forming words with meaning
Body Talk
Body talk is the nonverbal language of silence; the visual messages we send with our physical presence.
Personal Appearance Kinesics Movement and Gesture Facial Communication
Personal AppearanceDress: your choices
about how you dress can substantially influence the way others view and respond to you.◦ What does
appropriate dress depend on?
◦ Remember the three C’s: _____, _____, and _____
Personal Appearance
First impressions can last a lifetime. Would you hire these people based on appearances?
Personal AppearanceGrooming: shows
whether you take pride in your appearance◦ Hair?◦ Face?
Activity: Corporate Culture and Dress
Kinesics
Posture Muscular Tone and Tension
Kinesics: refers to the use of the body in communication; aka “body language” or “body talk”
Movement and Gestures
Movement: the way you walk or move from one place to another
Gesture: a movement of any part of the body that reinforces another message or acts as a substitute for speech
Facial CommunicationNext to vocal characteristics, facial
expressions may be the most noticeable and important aspect of nonverbal communication
Eye communication is strongly influenced by culture. In the U.S., many communicators value direct, personal eye contact. ◦ In an interpersonal conversation, what is the %
of time in which a speaker looks at the listener? ◦ What is the % of time in which the listener looks
at the speaker?◦ Answers: 38-41% and 62-75%
Activity: Interpretative Dance
Songs◦“Row, row, row your boat”◦“Itsy-bitsy spider”◦“Twinkle, twinkle little star”
Elements to Include:◦Posture◦Muscle Tension◦Movement◦Gestures◦Facial Expressions
Spatial Communication Spatial Communication: your perception and use of space
Space and Distance◦ Intimate distance: tends to be close to the body, therefore tends to be
very personal◦ Personal distance: your own space in which to move freely ◦ Social distance: allows communicators to see and hear one another
easily; most appropriate for interpersonal and small group interactions◦ Public distance: far less interpersonal; often used in formal presentations ◦ Violating Distance Norms: can create embarrassment, discomfort, and
conflict; **Rule of Thumb: fit your use of space to the context of the situation
Territory: people will often identify a space or territory, claim it, and protect it as their own
Touch: “To touch, or not to touch—that is the question” this has been a critical question for people in the workplace and social organizations for years; the handshake is still the appropriate form of touch and gesture
Time CommunicationHow you manage time is a form of nonverbal
communication.
Everyone needs to manage their time
Note special commitments.
Learn to say “no”
Activity: Finding time. How do you manage your time? Use the pie graph to analyze how you make use of your time.
Other Types of Environmental CuesArtifacts and Objects
◦Artifacts: articles of adornment you use to decorate yourself or your surroundings. Examples: jewelry, clothing, pictures on walls,
trophies, posters
◦Objects: all materials you keep in your space or take with you to places. Examples: backpack, notebook, family photo
Color
Fragrance and Odor