Non- Verbal Communication
-
Upload
we-learn-a-continuous-learning-forum-from-welingkars-distance-learning-program -
Category
Business
-
view
2.192 -
download
0
description
Transcript of Non- Verbal Communication
Chapter 9
Non-Verbal Communication
Chapter 9
Language is a common symbol system which we use for sharing our experience
with others. Communication through words is called verbal communication and
communication through other symbols is called non-verbal communications
Graphics in a written document, body language and voice equalities in
speech
Chapter 9
Non-verbal methods of communication include all things, other than words and language. Non-verbal
communication can be independent of verbal communication; but verbal communication is always accompanied by the non-verbal communication. It is mostly involuntary and unconscious and difficult to
control. Or in other words, in non-verbal communication messages are sent through actions and behaviors rather than words Not “what you say,
but how you say it”.
Chapter 9
75-90% of our information is from non-verbal communication.
Chapter 9
Is it possible to communicate without words?Studies show that over half of your message is
carried through nonverbal elements:
•Your appearance•Your body language•The tone and •The pace of your voice.
Chapter 9
We know the importance of “first impression”But first impressions happen everytime we initiate the
communication.
Before someone processes our verbal messages,
•She has taken in our appearance,•Registered our enthusiasm and sincerety
•Noted our tone of voice and processed all into nonverbal message.
Chapter 9
•Speed in conveyance and response makes non-verbal methods extremely useful in critical situations like traffic signs and signals
•It is necessary for conveying information or plans related to geography, locations, data and most of the sciences. It makes the information available conveniently, at glance for comparison.
Uses of non-verbal methods
Chapter 9
•It is used in films, TV news and serials.
•It is the best method to convey information to illiterate people. It can overcome the barriers of language
Uses of non-verbal methods
Chapter 9
Non-verbal communication occurs through visual and auditory
symbols and other senses like smell, touch or taste
Methods of non-verbal Communication
Chapter 9
Non-verbal Aspects of Written Communication
A document has an appearance which is the consequence of font size and style, margins, spacing, quality of paper. The appearance and the feel of a document convey impressions about the status of
the sender and also make tit more readable and attractive to the receiver
Chapter 9
It is an important means of communication; used for classification and identification of different products; make products attractive; different
colored papers are used for different departments to distinguish the copies; used in uniforms of the
members; gives an added dimension to maps, chart, graphs etc; used in clothing design and
decoration
It has psychology effect; it is associated with diff. moods and feelings
Colour
Chapter 9
These are used in brochures, posters and exclusively in
advertising because they can attract the eye and convey
instantly even when the reader just glances at them
It can be tackled in any order
Pictures
Chapter 9
A diagram is a figure consisting of simple line drawing made to accompany and illustrate the
parts and the operation of something. The different types of diagrams are:
Graphs and charts: The different graphs and charts are bar graphs, line graph (Compares
two variables), pie chart (Displays percentage), flow chart (Indicates the procedures).
Diagram
Chapter 9
These are representations of territory and are said for conveying the space relationship between places.
Maps
Conveys geographical information, transport routes,
climatic conditions, distribution of population,
crops, animal life and vegetation, sociological
factors etc
Chapter 9
Signs and Signals
It is used to represent something. It has a fixed
meaning. Signs may be made with hands, lights, cloth, smoke, drums, whistles or anything that
can be heard or seen at a distance
Chapter 9
Auditory symbols
Sirens, whistles, bells and buzzers, beeps, tunes are used as auditory
symbols.
Chapter 9
Body Language
It is involuntary and unconscious, omnipresent, emotionally expressive,
dominates interaction and seems trustable and includes facial expressions, posture,
gestures and other body movements, general appearance, clothing, accessories
worn and so on.. Non-verbal communication can accent, complement,
repeat, and substitute for verbal communication
Chapter 9
Body Language
It is complex and is influenced by many factors like: biological,
habitual and cultural.
Body language can be divided into conscious and unconscious.
One should enlarge one’s awareness of one’s body and gain a good deal of control of postures, movements and voice modulation
Chapter 9
It makes the first impression; lack of neatness, carelessness
in grooming, clumsy gait or clothes make a negative
impressions. Grooming and personal hygiene are the factors
affecting the appearance.
Appearance
Chapter 9
Clothing and accessories
Being an important aspect of body language, it requires good taste/judgment to make a subtle
impression by what you wear. The color, design, cut and fitting, appropriateness for the
occasion, the time of the day, season, the cultural background of the people going to be
present there are the aspects to be considered. Whatever you carry on your person or in your
hands ought to look comfortable and gracefully carried.
Chapter 9
Posture
Posture is the way we hold ourselves, the way we stand or sit which indicates something
about our feelings and thoughts, attitudes, moods and health. Four types of postures are
i) forward lean ii) drawing back or turning away iii) expansion iv) forward leaning body, bowed head, drooping shoulders and sunken
chest .
Graceful posture is a great asset in any business
Chapter 9
Facial Expression
It is the most obvious aspect of body language
A cheerful or appreciative smile, a displeased frown, a look of surprise, and several other expressions of the face can
convey , with or without words, the attitude, feelings and reactions of the
communicants
Chapter 9
Smile
It is an Universal Chamber
It is understood by everyone, generally unmistakable and clears the
atmosphere, believed to release chemicals which create feelings of
happiness
Chapter 9
Eye contact
It is an Communicating Factor
Eye movement is a key part of facial behavior, directing other’s attention or showing surprise or happiness and other emotional displays.
Chapter 9
Gestures
Gestures are movements of hands/head/body; they are a natural accompaniment of speech and the occasion, the size and nature of the
audience influence speaker’s gestures
Chapter 9
Energy
An energetic person maintains the certain level
of enthusiasm in work and it is reflected in the style and
is usually infectious and makes listeners feel
enthusiastic.
Chapter 9
Space
The way the space is structured by people conveys the meaning
The distance we keep from the other person while speaking indicates the relationship. Four types of
distance indicates the relationship between persons: intimate space is 0 to 18 inches, personal space is 18 inches to 4 feet, social distance is 4 feet to 12 feet and public distance is 12 feet to hearing
and seeing distance
Chapter 9
Time
Time given to listen or to speak to people creates a sense of self
esteem in them; it is equated with care and concern
Chapter 9
Paralanguage
The voice has characteristics like tone, volume, and pitch
The non-verbal aspects of the spoken word are known as
paralanguage. It includes the qualities of the voice, the way we
use our voice, as well as the sounds we make without uttering words.
Chapter 9
Speed and Stress
•Rapid speech indicates excitement. Reduce speed to explain idea
•Correct pronunciation shows speaker’s carefulness and consideration for the audience
•Don’t carry the mother tongue intonation to a new language you learn
Chapter 9
Silence
Silence can be a very effective way of communication. It is not a negative absence of
speech but a positive withdrawal of suspension of speech. Some feelings like anger or displeasure
can be expressed by keeping silent. The term ‘dead silence”, “stony silence”, “embarrassing silence”, show that silence has a quality that
communicates itself. In a negotiation, silence and non-response is a useful strategy; it could make
other person speak more
Chapter 9
A person who can control all facial expression can really puzzle the other