Non-Profit and Marketing Resume
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MICHELLE ARMSTRONG 615.430.3782 [email protected] NON-PROFIT DEVELOPMENT AND MARKETING PROFESSIONAL with more than 14 years of combined non-profit development, grant writing, marketing, management, operations, social networking, database and sales experience. Skilled at managing policies and procedures to ensure that organization is meeting objectives. Key capabilities include: • Applied for and compiled grant requests for donor response, resulting in repeat donations of up to $10,000 annually • Created partnerships to leverage impact of organizational initiatives. For example, collaborated with Te Papa Tongarewa Museum in New Zealand to develop a highly successful Lord of the Rings® traveling exhibit visit at the Indiana State Museum. This resulted in an increase in the Indianapolis tourism market, as measured by the Chamber of Commerce Economic Development Division • Database and HRIS Analysis • Organized budgeting processes to achieve responsible financial accountability • Recruited and organized volunteers through outreach and use of Volunteer Match website • Developed and maintained relationship with employment agencies, universities and other recruitment sources • Cultivated major gifts through database prospecting and contributing skills to event planning and strategy • Developed fundraising and membership databases to increase functionality and streamline processes • Reactivated dormant members and recovered fees through membership database I created for library foundation • Web Management and Web Management Back-up • Built brand presence through press releases, visual marketing and placement • Marketing research (demographic and historical data) • Social Networking as a marketing tool • Managed weekend staff (Manager On Duty) for state museum. • During recession, took over management of three property management companies with a small budget and within six to eight months increased occupancy rates by 26 % and defaults decreased by 75% in all three. SKILLS DEVELOPMENT Indigenous studies (My family is Niitsitapi/Siksika); Currently studying and learning the Blackfoot language; Social Networking; Marketing; Grant writing, Blogging, Business and Professional Communications; Mortgage, Compliance, Landlord/Tenant Document Training (ongoing); State lease laws (WA, MO, AL); Historical, Managerial and IT Leadership; Technical Writing and Editing; HRIS (Human Resource Systems); Train The Trainer Course; Sociology; Psychology; Art History; Historical Focus on Current Events (extended studies); Windows and Mac User EDUCATION BA, Liberal Studies / History, University of Indianapolis, Indianapolis, IN Columbia School of Broadcasting, Indianapolis, IN Radio Broadcast Announcer certification
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Transcript of Non-Profit and Marketing Resume
MICHELLE ARMSTRONG 615.430.3782 [email protected]
NON-PROFIT DEVELOPMENT AND MARKETING PROFESSIONAL with more than 14 years of combined non-profit development, grant writing, marketing, management, operations, social networking, database and sales experience. Skilled at managing policies and procedures to ensure that organization is meeting objectives. Key capabilities include:
• Applied for and compiled grant requests for donor response, resulting in repeat donations of up to $10,000 annually
• Created partnerships to leverage impact of organizational initiatives. For example, collaborated with Te Papa Tongarewa Museum in New Zealand to develop a highly successful Lord of the Rings® traveling exhibit visit at the Indiana State Museum. This resulted in an increase in the Indianapolis tourism market, as measured by the Chamber of Commerce Economic Development Division
• Database and HRIS Analysis • Organized budgeting processes to achieve responsible financial accountability • Recruited and organized volunteers through outreach and use of Volunteer Match website • Developed and maintained relationship with employment agencies, universities and other
recruitment sources • Cultivated major gifts through database prospecting and contributing skills to event planning
and strategy • Developed fundraising and membership databases to increase functionality and streamline
processes • Reactivated dormant members and recovered fees through membership database I created
for library foundation • Web Management and Web Management Back-up • Built brand presence through press releases, visual marketing and placement • Marketing research (demographic and historical data) • Social Networking as a marketing tool • Managed weekend staff (Manager On Duty) for state museum. • During recession, took over management of three property management companies with a
small budget and within six to eight months increased occupancy rates by 26 % and defaults decreased by 75% in all three.
SKILLS DEVELOPMENT Indigenous studies (My family is Niitsitapi/Siksika); Currently studying and learning the Blackfoot
language; Social Networking; Marketing; Grant writing, Blogging, Business and Professional Communications; Mortgage, Compliance, Landlord/Tenant Document Training (ongoing); State
lease laws (WA, MO, AL); Historical, Managerial and IT Leadership; Technical Writing and Editing; HRIS (Human Resource Systems); Train The Trainer Course; Sociology; Psychology; Art History; Historical Focus on Current Events (extended studies); Windows and Mac User
EDUCATION BA, Liberal Studies / History, University of Indianapolis, Indianapolis, IN
Columbia School of Broadcasting, Indianapolis, IN Radio Broadcast Announcer certification
PROFESSIONAL EXPERIENCE PSSM (Property Manager) 2014-Present Operations, Management, Customer Service, Marketing, Sales, Collections through to lien process, Administrative
1ST RATE 2ND HAND THRIFT STORE (non-profit organization) (Assistant Manager, part-time, contract) 2014 Operations, Sales and Marketing, Customer Service, Inventory, Pricing, Donations, Employee Scheduling, QuickBooks (A/R, A/P, Payroll), Scheduling pick-ups and deliveries, volunteer recruitment and management
PEOPLES STORAGE (Property Manager) 2012-2014 Operations, Management, Sales and Marketing, Customer Service, Collections through to lien process, Administrative
STAR STORAGE/MAIN STREET PROPERTIES (Property Manager) 2011-2012 Operations, Management, Customer Service, Marketing, Sales, Collections, Administrative
SOCIAL MEDIA NETWORK TRAINER (Private Consultant) 2009 –2011 Social Networking Training (Facebook, Twitter, Blogging, LinkedIn, new trends in social networking)
AFFINION GROUP 2007 – 2009 Database/Billing Analyst (Part of a team brought in to analyze current billing operation procedures and streamline process)
MONROE HARDING 2006 Human Resources Coordinator (Pre-employment, New-hire, Orientation Coordinator)
GREENWOOD PUBLIC LIBRARY (Part-time, interim) 2006 Director of Development (Grant writing, Fundraising, Volunteer Coordination, Database Management)
OVERSEAS COUNCIL INTERNATIONAL 2004 – 2006 Project Liaison (Project Management, Staff Training, Web Management, and Grant writing)
INDIANA STATE MUSEUM 2002 – 2004 Marketing and Public Relations Assistant/Weekend Manager on Duty (Collateral Placement Coordinator, Donations Coordinator, Press Release Coordinator, Graphics Input Team, Wrote Marketing Proposal for Lord of the Rings traveling exhibit visit), Fundraising (worked with ISM Foundation)
PROFESSIONAL & ACADEMIC ASSOCIATIONS Phi Alpha Theta –National History Honor Society Alpha Sigma Lambda –National Honor Society
http://www.linkedin.com/pub/michelle-armstrong/7/7a3/a94
