Non Panel and Flex Claims

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Administration Timeline – Non Panel/ Flex Claims

IHP process and adjudicate claims after

cut-off dates.

Reimbursement thru company payroll.

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Emails notifications will be triggered for

Approved, Pending & Rejected claims.

Please take note:- Working day before if the specified day falls on weekend or PH.

Submit claims via IHP Portal or Mobile

Application and attach scan copy receipts by last

working day of each month.

Claim Status

ProcessingThe claim has been successfully submitted and pending for IHP’s assessment.

ApprovedThe claim is approved.

RejectedThe claim is rejected. An email trigger explaining the reason will be sent to you.

PendingThe claim is pending for additional documents. An email trigger will be sent to you to request for additional documents.

Portal Guide: https://eclaim.ihp.com.sg

User ID: Last 4 characters of your NRIC/FIN/Passport followed by your date of birth (DDMMYYYY)

Default Password: DOB (ddmmyyyy)

Change your password

and click “Save” to

continue

Password Change

Password Reset Options

Select Password Reset Options

Select Online Resources

Login to the IHP eClaim Portal

Select preferred questions

Preferred Verification Questions

Enter answers

Click on Save

Enter Mobile number

Mobile number

Click on Save

Claim Submission

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2. Input the incurred date (eg. Receipt date/ Visit Date)

1. Select claimant (Self or Family)

3. Select the claim type that you wish to submit.

Claim Submission

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4. Input Claim Details and Submit

➢ Invoice/ Receipt No. ➢ Provider ➢ Claim Amount (In SGD)➢ Diagnosis

Entitlement Balance

Claim Submission

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Once the claim is successfully submitted, a reference number will be generated for your claim.

Note: Please attach your claim receipts including relevant supporting documents such as Doctor memo, prescriptions or proof of payment (Charge slips/ CPF statements)

Claim documents will need to be retained for at least 6 months as you may be requested to produce the documents to facilitate internal audits by the Company.

Amend or Delete Claims

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1. Select the claimant 2. Click on button to generate records

3. Select the record that you wish to amend/ delete

Steps1. Select the claimant and click “Search”. The search will show all claims, which have not been processed. 2. Select the claim to be amended/deleted.3. Claims that are already being processed cannot be amended or deleted

Amend or Delete Claims

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4. Click to delete claim4. Amend Details and Re-Submit OR

Claims History

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2. Enter date range

1. Select the claimant3. Click on button to generate report

Claim Status (Process, pending, rejected, approved)

Download to excel or print

Online Resources

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Entitlement Submitted Claims Entitlement BalancePaid Claims

Note: Check on your balance and personal details.Please inform IHP should there be any discrepancies in your information

IHP Mobile Application Guide

IHP Mobile Application

Simply download the application and register with the

following information :

- USER ID (**) - PASSWORD (DD/MM/YYYY)- COMPANY ID (VMWARE)

For Password: Please key in your DOB and use the following format “DD/MM/YYYY” (include the ‘/’ when keying in)

**Last 4 characters of your NRIC/FIN/Passport followed

by your date of birth (DDMMYYYY)

- WEF 1 September 2019

IHP E-CardServes as an alternative mode of identification

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IHP Mobile Application

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Claims Submission via Mobile App

Enter Claim Details in Sequence

➢ Select Claimant Name➢ Provider Name➢ Invoice/ Receipt No. ➢ Incurred Date ➢ Select Claim Type➢ Claim Amount (SGD only)➢ Diagnosis or Purpose of visit

IHP Mobile Application

Continue…

Select

Select

Claims Submission via Mobile App

Enter Claim Details in Sequence

➢ Select Claimant Name➢ Provider Name➢ Invoice/ Receipt No. ➢ Incurred Date ➢ Select Claim Type➢ Claim Amount (SGD only)➢ Diagnosis or Purpose of visit

IHP Mobile Application

Continue…

Select

Select

Continue…

IHP Mobile Application 手机应用程序

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Attach and Submit Online

➢ Ensure all details are keyed in

➢ Attach and upload all the documents. (Note: There is a maximum of two attachments to be submitted per claims.

Each attachment has a data transfer rate limit of less than or equal to 2 MB and that is, a maximum of 2 MB per attachment.)

➢ Click Submit upon completion.

➢ Remember cut off date

IHP Mobile Application Claims Submission via Mobile App

Continue…

IHP Mobile Application 手机应用程序

20

Attach and Submit Online

➢ Ensure all details are keyed in

➢ Attach and upload all the documents. (Note: There is a maximum of two attachments to be submitted per claims.

Each attachment has a data transfer rate limit of less than or equal to 2 MB and that is, a maximum of 2 MB per attachment.)

➢ Click Submit upon completion.

➢ Remember cut off date

IHP Mobile Application Claims Submission via Mobile App

Viewing of Claim History

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The application provides the ability to synchronize the Claim History information of employee as well spouse and children. Employee can check status of claims and a list of claims that have been submitted within the selected period.

IHP Mobile Application

Clinic LocatorTurn on your GPS. Application will display the clinics within 5km radius

IHP Mobile Application

Search ClinicKey in postal code or area or clinic name.

IHP Mobile Application

IHP Service Support Call Centre : 6715 9422

Email : Claims@ihp.com.sg

- Claims related matters - Panel clinic matters- Portal troubleshoot and requests- Other concerns and feedback

Portal URL : https://eclaim.ihp.com.sg

Portal Login User ID : User ID: Last 4 characters of your NRIC/FIN/Passport followed by your date of birth (DDMMYYYY) Password : Date of Birth (DDMMYYYY)

Call Centre : Daily 8am to 8pm, including PH