Non-Academic Program Assessment Form Assessment Cycle...

Non-Academic Program Assessment Form Assessment Cycle: 2010-2011

Program: Division of International Education Department Chair/Program Director: Alea Morelock Cot College: Academic Affairs Dean: Louis V. Paradise, Interim Provost & VP Academic & Student Affairs Goal Goal 1. The Division will develop and administer high

quality international study and exchange programs that will operate on self-generated revenue and will serve to enhance and enrich the academic and extracurricular student experiences.

Measurable Objective Objective 1.1. Increase the overall number of UNO students studying abroad by 5% compared to 2009-2010.

Assessment Tool(s) Enrollment data Online application forms

What was your population and what was your population size?

Total population of students who participated in study abroad for the 2009-10 and 2010-11 academic years.

What was your sample size? Total population of students who participated in study abroad for each academic year.

What was your sampling method? (e.g. random sample, convenience sample)

Count of total population.

Actual Results Obtained (Observed findings: was the objective achieved?)

Summer study abroad 2009 (8 programs offered): 467 students; 133 UNO AYA 2009-10: 11 students; 2 UNO Exchanges fall 2009: 9 students; 9 UNO Exchanges spring 2010: 5 students; 5 UNO Total: 492 students; 149 UNO Summer study abroad 2010 (7 programs offered): 453 students; 132 UNO AYA 2010-11: 11 students; 3 UNO Exchanges fall 2010: 2 students; 2 UNO Exchanges spring 2011: 7 students; 7 UNO Total: 473 students; 144 UNO Observation: One less program was offered and overall enrollment decreased by 4% from the 2009-10 academic year to the 2010-11 academic year. UNO student enrollment decreased by 3%.

Observation: the objective was not achieved and is ongoing.

Strategies to Meet This Objective in 2011-2012**

Strategy 1.1.1. Design a comprehensive, attractive, user-friendly web site that is consistently updated and maintained along with use of social media. Strategy 1.1.2. Incorporate a module about international opportunities into UNIV classes as well as the UNIV materials. Strategy 1.1.3. Visit UNO classrooms and college offices to promote study abroad and disseminate information through multiple channels on the UNO campus. Strategy 1.1.4. Work with UNO Student Government to maintain or increase study abroad award funding.

Non-Academic Program Assessment Form

Assessment Cycle: 2010-2011 Program: Division of International Education Department Chair/Program Director: Alea Morelock Cot College: Academic Affairs Dean: Louis V. Paradise, Interim Provost & VP Academic & Student Affairs Goal Goal 1. The Division will develop and administer high-

quality international study and exchange programs and increase the number of participants in international programs.

Measurable Objective Objective 1.2. Increase the number of guest students studying abroad through UNO.

Assessment Tool(s) Enrollment data Online application forms



What was your sample size? Total population of students who participated in study abroad.


Count of total population.


Summer study abroad 2009 (8 programs offered): 467 students; 133 UNO AYA 2009-10: 11 students; 2 UNO Exchanges fall 2009: 9 students; 9 UNO Exchanges spring 2010: 5 students; 5 UNO Total: 492 students; 149 UNO; 343 guest students (credit and noncredit) Summer study abroad 2010 (7 programs offered): 453 students; 132 UNO AYA 2010-11: 11 students; 3 UNO Exchanges fall 2010: 2 students; 2 UNO Exchanges spring 2011: 7 students; 7 UNO Total: 473 students; 144 UNO; 329 guest students (credit and noncredit) Observation: enrollment decreased by 3% from the 09-10 academic year to the 10-11 academic year overall, and by

4% for guest students. Observation: the objective was not achieved and is ongoing.


Strategy 1.2.1. Expand institutional partnerships to enhance recruiting for study abroad. Strategy 1.2.2. Market and further capitalize on UNO’s national reputation as a preferred study abroad provider for universities several levels above the UNO group of peer institutions.


Assessment Cycle: 2010-2011 Program: Division of International Education Department Chair/Program Director: Alea Morelock Cot College: Academic Affairs Dean: Louis V. Paradise, Interim Provost & VP Academic & Student Affairs Goal Goal 1. The Division will develop and administer high-


Measurable Objective Objective 1.3. Increase the number of qualified minority and nontraditional students in study abroad and exchange by 5% by Fall 2011.

Assessment Tool(s) Enrollment data Ambassador Award applications



What was your sample size? Total population of students who participated in study abroad.


Count of total population and self-reported ethnicity data from application to program. Nontraditional is defined as 25 years of age or above.


2009-10 student data: Traditional: 72.5%, Nontraditional: 27.4%, Minority traditional: 7.1%, Minority nontraditional: 17%. 2010-11 student data: Traditional: 76.2%, Nontraditional: 23.7%, Minority traditional: 7.3%, Minority nontraditional: 18.2%. Observation: the objective is ongoing.


Strategy 1.3.1. Collaborate with UNO Office of Diversity Affairs to identify and recruit a diverse student population. Strategy 1.3.2. Work with student government and all student organizations at UNO to identify and recruit students. Strategy 1.3.3. Develop targeted mailing at UNO to

increase awareness among minority and nontraditional student about study abroad opportunities. Strategy 1.3.4. Continue to grant some Division-sponsored Ambassador Awards to deserving minority and nontraditional students.


Program: Division of International Education Department Chair/Program Director: Alea Morelock Cot College: Academic Affairs Dean: Louis V. Paradise, Interim Provost & VP Academic & Student Affairs Goal Goal 1. The Division will develop and administer high-


Measurable Objective Objective 1.4. 75% of study abroad and exchange students will rate the programs as above average.

Assessment Tool(s) Program Evaluations. What was your population and what was your population size?

All study abroad students from 2009-10 and 2010-11.

What was your sample size? All programs What was your sampling method? (e.g. random sample, convenience sample)

Reviewing data from program evaluation forms.


In 2009-10, 95.6% of all students on study abroad programs rated their overall experience as excellent or above average. In 2010-11, 96% of all students on study abroad programs rated their overall experience as excellent or above average. Observation: the objective was achieved.


Strategy 1.4.1. Continued use of standardized student and faculty evaluation forms for all programs. Strategy 1.4.2. Facilitate student interaction with the Bursar, Registrar, Admissions, and Financial Aid offices. Strategy 1.4.3. Provide excellent customer service that meets or exceeds our students’ expectations. Strategy 1.4.4. Regularly evaluate and review standard, uniform operating procedures for all programs.

Strategy 1.4.5. Continue to utilize and improve our administrative web-based site for study abroad and exchange.


Assessment Cycle: 2010-2011 Program: Division of International Education Department Chair/Program Director: Alea Morelock Cot College: Academic Affairs Dean: Louis V. Paradise, Interim Provost & VP Academic & Student Affairs Goal Goal 2. The Division will administer and promote a high-

quality Intensive English Language Program (IELP) which will operate on self-generated revenue to recruit and facilitate entry of international students into the University.

Measurable Objective Objective 2.1. Maintain the current enrollment in the Intensive English Language Program.

Assessment Tool(s) Student enrollment data What was your population and what was your population size?

Total IELP enrollment for 2009-10 and 2010-11.

What was your sample size? Total IELP enrollment for 2009-10 and 2010-11. What was your sampling method? (e.g. random sample, convenience sample)

Count of total IELP enrollment for 2009-10 and 2010-11.


Summer 2009—Spring 2010 total = 250 Summer 2010—Spring 2011 total = 298 IELP student enrollment increased by 19%. Observation: the objective was achieved and surpassed.


Strategy 2.1.1. Continue to interact with IELP alumni utilizing internet resources to increase referral rates. Strategy 2.1.2. Increase frequency and number of contacts with overseas advisors. Strategy 2.1.3. Aggressively pursue contacts with prime sources of students including, but not limited to, Saudi Arabian Cultural Mission, Centro Colombo Americano, and other key initiatives.


Assessment Cycle: 2010-2011 Program: Division of International Education Department Chair/Program Director: Alea Morelock Cot College: Academic Affairs Dean: Louis V. Paradise, Interim Provost & VP Academic & Student Affairs Goal Goal 2. The Division will administer and promote a high-


Measurable Objective Objective 2.2. Increase by 10% the numbers of IELP graduates that matriculate into UNO.

Assessment Tool(s) Student enrollment data What was your population and what was your population size?

Total IELP graduates who matriculate into UNO for 2009-10 and 2010-11.

What was your sample size? Total IELP enrollment for 2009-10 and 2010-11. What was your sampling method? (e.g. random sample, convenience sample)

Enrollment records for the relevant semesters and IELP program sessions.


UNO semester of matriculation by IELP graduates Summer/Fall 2009 = 20; Spring 2010 = 17—Total = 37 Summer/Fall 2010 = 15; Spring 2011 = 14—Total = 29 Matriculation in 2010-11 as compared to 2009-10 decreased by 20%. Observation: the objective was not achieved.


Strategy 2.2.1. Serve as liaison with Admissions, Graduate School, Campus Housing, Bursar, English department and other units to facilitate students’ entry into the University.

Strategy 2.2.2. Provide high-quality English instruction that meets the standards of the English department and Admissions and prepares IELP students for entry into the University.

Strategy 2.2.3. Advise all IELP students about their rights and responsibilities under federal law and maintain 100% compliance with federal rules affecting students holding a non-immigrant visa.


Program: Division of International Education Department Chair/Program Director: Alea Morelock Cot College: Academic Affairs Dean: Louis V. Paradise, Interim Provost & VP Academic & Student Affairs Goal Goal 2. The Division will administer and promote a high-


Measurable Objective Objective 2.3. Develop new cohort groups that will provide additional cultural interchange and revenue opportunities.

Assessment Tool(s) New programs established Student enrollment data


New programs

What was your sample size? IELP cohort groups What was your sampling method? (e.g. random sample, convenience sample)

Enrollment records for new cohort groups.


Ongoing partnership with Università Sacro Cuore, Milan, Italy, enrolled 4 students in 2010-11 with capacity to grow. “Teaching the South” for secondary school teachers from Germany-non-credit, customized program that enrolled 16 students in Spring 2011. Observation: the objective was achieved.


Strategy 2.3.1. Design customized programs for clients including, but not limited to, Università Cattolica del Sacro Cuore, Milan, Italy, and the Deutsch-Amerikanisches Institut in Tübingen, Germany. Strategy 2.3.2. Establish the IELP as provider of choice for English language training for students enrolled at local institutions without Intensive English programs.


Program: Division of International Education Department Chair/Program Director: Alea Morelock Cot College: Academic Affairs Dean: Louis V. Paradise, Interim Provost & VP Academic & Student Affairs Goal Goal 3. The Division will administer the Office of

International Students and Scholars (OISS) which will welcome, educate, and advise all international students, faculty and staff about their rights and responsibilities under federal law.

Measurable Objective Objective 3.1. OISS will advise students, faculty, and staff of their rights and responsibilities.

Assessment Tool(s) New student orientation documents New faculty and staff orientation documents Immigration seminars, agendas, attendance rolls Tax VITA site Written and electronic materials Number of clients seen in 2010-11


All international students and scholars served by OISS.

What was your sample size? All international students and scholars served by OISS. What was your sampling method? (e.g. random sample, convenience sample)

Count of participants at activities sponsored by OISS.


Count of international students on F & J visas: Fall 2010: 676 + 106 on OPT = 782 total students Spring 2011: 609 + 106 on OPT = 715 total students 2010-11: Count of student advising appointments in OISS = 3,841 Total scholars advised in OISS = 72 Count of students at advising events: Welcome sessions: Fall 2010 = 69; Spring 2011 = 40 Orientations: Fall 2010=90; Spring 2011=40 Tax sessions: Spring 2011 = 92 in 6 sessions Graduates: Fall 2010=88; Spring 2011=100; Summer 2011 = 26 Transfer outs: End of Fall 2010=20; End of Spring

2011=10; Summer 2011=28 Observation: The objective was achieved.


Strategy 3.1.1. Provide new student orientation activities in August, January and June; provide immigration seminars and co-sponsor tax VITA site for international students; provide one-on-one orientation to new faculty and staff. Strategy 3.1.2. Provide one-on-one advising by appointments and walk-in.

Strategy 3.1.3. Provide written and electronic materials prior to arrival, during orientation, and as needed throughout the academic year.


Program: Division of International Education Department Chair/Program Director: Alea Morelock Cot College: Academic Affairs Dean: Louis V. Paradise, Interim Provost & VP Academic & Student Affairs Goal Goal 4. OISS will provide support to units and departments

that interact with the international community at UNO. Measurable Objective Objective 4.1. OISS will serve as a resource and advocate

for issues and services that affect the international community.

Assessment Tool(s) OISS newsletter OISS website


OISS staff

What was your sample size? 3 full-time staff members What was your sampling method? (e.g. random sample, convenience sample)

Inventory of service.


Staff members serve on the International Student Recruitment Task Force, the Emergency Preparedness Committee, as advisors to the International Student Organization, and as a resource to HRM, the Graduate School, Admissions, Academic Affairs and University Counsel. The OISS newsletter is emailed to all international students and scholars on a regular basis each semester and pertinent information is updated on the OISS website as well as the OISS Facebook page. Observation: The objective was achieved.


Strategy 4.1.1. Staff will serve on institutional committees to represent the perspectives of international students, faculty and staff and to promote internationalization of the campus.


Program: Division of International Education Department Chair/Program Director: Alea Morelock Cot College: Academic Affairs Dean: Louis V. Paradise, Interim Provost & VP Academic & Student Affairs Goal Goal 4. OISS will provide support to units and departments

that interact with the international community at UNO. Measurable Objective Objective 4.2. OISS will facilitate the employment or visit

of international faculty and staff. Assessment Tool(s) OISS newsletter

OISS website What was your population and what was your population size?

All 72 international scholars in 2010-11.

What was your sample size? All international scholars in 2010-11. What was your sampling method? (e.g. random sample, convenience sample)

Inventory of activities.


Regular communication with department heads and college deans regarding employment and/or visit of international faculty and staff. All international hires (students, staff or faculty) must be approved as eligible by OISS relative to immigration status. 20 applications filed in a timely and accurate manner with appropriate federal agencies to facilitate legal employment of international faculty and staff. Observation: The objective was achieved.


Strategy 4.2.1. Inform department heads about immigration procedures related to the employment or visit of international faculty and staff through written handouts, information on website, and/or meetings with unit heads.

Strategy 4.2.2. File necessary applications with the U.S. Citizenship and Immigration Services, Department of Labor, and Department of State in a timely manner to facilitate the legal employment or visit of international faculty and staff.


Program: Division of International Education Department Chair/Program Director: Alea Morelock Cot College: Academic Affairs Dean: Louis V. Paradise, Interim Provost & VP Academic & Student Affairs Goal Goal 5. The OISS will provide leadership for institutional

response to federal mandates and immigration policy initiatives that affect international education.

Measurable Objective Objective 5.1. OISS will maintain 100% compliance with federal rules affecting the enrollment, visit, and employment of international students, faculty and staff.

Assessment Tool(s) Monthly report to Human Resource Management and Academic Affairs on immigration status expiration dates Meetings with department chairs or other administrative units Letters to legislators Comment letters on proposed rules Media interviews, reports to federal agencies when requested Annual reports to Department of State, Institute of International Education and other agencies or non-profit organizations


All international students and scholars.

What was your sample size? All international students and scholars. What was your sampling method? (e.g. random sample, convenience sample)

Inventory of activities.


Staff members attended regional and state meetings of NAFSA: Association of International Educators and stayed informed of all changing federal regulations by electronic update. Director is a key member of campus committee for compliance with Export Controls and creation and flow of documentation. All staff members are Designated Student Officials in SEVIS and have full authority to issue immigration documents.

Staff members meet with members of UCC and PeopleSoft working group on a regular basis to facilitate interface with SEVIS operating updates and batch feeds in order to stay compliant. Observation: the objective was achieved.


Strategy 5.1.1. Inform academic and administrative departments about federal rules affecting the enrollment of international students and employment of students, faculty and staff through memos, newsletters, information on OISS website, reports or departmental meetings.

Strategy 5.1.2. Keep abreast of changing rules and regulations by attending state, regional and annual meetings of the professional association. Strategy 5.1.3. Coordinate institutional compliance with federal mandates to monitor international students and exchange visitors using the Student and Exchange Visitor Information System (SEVIS).


Program: Division of International Education Department Chair/Program Director: Alea Morelock Cot College: Academic Affairs Dean: Louis V. Paradise, Interim Provost & VP Academic & Student Affairs Goal Goal 5. The OISS will provide leadership for institutional

response to federal mandates and immigration policy initiatives that affect international education.

Measurable Objective Objective 5.2. OISS will ensure institutional involvement in policy making that affects international students and international educational exchange.

Assessment Tool(s) Meetings with department chairs or other administrative units Letters to legislators Comment letters on proposed rules Media interviews, reports to federal agencies when requested Annual reports to Department of State, Institute of International Education and other agencies or non-profit organizations


All meetings and reports

What was your sample size? All meetings and reports What was your sampling method? (e.g. random sample, convenience sample)

Inventory of all meetings, reports and comment letters


Meetings held on a regular basis with the campus advisory committee for Student Health Insurance with particular regard to how plans and changes affect international students. Annual reports to Department of State were filed in a timely manner. Initiated campus response to Deemed Export Controls. Responded to requests for information by LSU System, Legislature and campus officials. Observation: the objective was achieved.


Strategy 5.2.1. Respond within appropriate comment period to proposed legislative or regulatory changes affecting international students, faculty and staff.

Strategy 5.2.2. Respond within 24 hours to all media requests. Strategy 5.2.3. Respond in a timely manner to reports requested by federal and other non-governmental agencies.

Strategy 5.2.4. Serve on campus advisory committee for Student Health insurance policies and procedures.


Program: Division of International Education Department Chair/Program Director: Alea Morelock Cot College: Academic Affairs Dean: Louis V. Paradise, Interim Provost & VP Academic & Student Affairs Goal Goal 6. The Division will promote and work to expand

academic and professional international opportunities for the university, local and regional community.

Measurable Objective Objective 6.1. Develop at least one new partnership agreement with another university or entity (state, nationally, or internationally) in 2010.

Assessment Tool(s) New partnership agreements. What was your population and what was your population size?

All new partnership agreements.

What was your sample size? All new partnership agreements. What was your sampling method? (e.g. random sample, convenience sample)

Inventory of new partnership agreements.


New agreement with the Austrian Marshall Plan Foundation in Vienna for the implementation of the Marshall Plan Student Scholarship program in Fall 2010. Observation: the objective was achieved.


Strategy 6.1.1. Identify and develop affiliations with universities, professional associations, and/or businesses each year. Strategy 6.1.2. Provide assistance to UNO faculty and staff to identify new international opportunities and promote current activities and programs. Strategy 6.1.3. Provide the central administrative home for all university agreements on international exchange and cooperation.




Measurable Objective Objective 6.2. Increase collaboration with Diversity Affairs and other units involved in international programs and activities to better serve students by improving present initiatives through enhanced cooperation and communication.

Assessment Tool(s) Relationships established What was your population and what was your population size?

All new initiatives

What was your sample size? All new initiatives What was your sampling method? (e.g. random sample, convenience sample)

Inventory of new initiatives


Address UNO Orientation leaders and potential freshmen and transfer students about study abroad opportunities. New Cultural Café series in conjunction with Diversity Affairs to highlight countries of the world. Observation: the objective was achieved.


Strategy 6.2.1. Provide a leadership role on campus with regard to promoting and facilitating international exchanges and activities and internationalization of the campus across the five colleges and numerous free-standing units.

Strategy 6.2.2. Act as the primary campus liaison with the consular corps and other prominent international constituencies in the city of New Orleans and regionally to enhance the visibility and stature of UNO’s internationalization achievements.

Strategy 6.2.3. Increase collaboration with the State and

System Boards of Higher Education to further UNO’s internationalization goals.

Strategy 6.2.4. Act in a leadership capacity with regard to the high-priority fundraising campaign for the Center for International Studies.

Strategy 6.2.5. Active role in international recruitment and retention initiatives.




Measurable Objective Objective 6.3. Establish relationships with national and international entities that will enhance UNO’s international profile.

Assessment Tool(s) Partnership agreements Programs executed Relationships established


All new initiatives.

What was your sample size? All new collaborative initiatives. What was your sampling method? (e.g. random sample, convenience sample)

Inventory of new programs and/or initiatives.


MOU between New Orleans-Area Universities, the City of New Orleans, and the Republic of Honduras in Fall 2010. Observation: the objective was achieved.


Strategy 6.3.1. Maintain contacts with embassies and the international diplomatic corps that will benefit the students and mission of the University.

Strategy 6.3.2. Cultivate and grow relationships with high-profile international think tanks including, but not limited to, the German Marshall Fund.


Program: Division of International Education Department Chair/Program Director: Alea Morelock Cot College: Academic Affairs Dean: Louis V. Paradise, Interim Provost & VP Academic & Student Affairs Goal Goal 7. The Division will support staff development efforts

and growth opportunities. Measurable Objective Objective 7.1. Increase by 20% the instances whereby

staff participates in career professional development opportunities.

Assessment Tool(s) Committee(s) participation Presentations at association events Training schedules(s)


15 full-time staff members

What was your sample size? All full-time staff members What was your sampling method? (e.g. random sample, convenience sample)

Examples of professional development training, conference attendance or workshops


Staff did identify career development and growth training by category. In 2009-10, 100% of all staff members attended a conference or professional training event. In 2010-11, 93% attended a conference or professional training event. Observation: the objective is ongoing.


Strategy 7.1.1. Support travel for staff participation at professional association meetings. Strategy 7.1.2. Implement a comprehensive plan for annual evaluations.


Program: Division of International Education Department Chair/Program Director: Alea Morelock Cot College: Academic Affairs Dean: Louis V. Paradise, Interim Provost & VP Academic & Student Affairs Goal Goal 7. The Division will support staff development efforts

and growth opportunities. Measurable Objective Objective 7.2. Increase by 25% the instances whereby

staff participate in the broader educational community by serving in leadership roles on university, state, regional, and/or national committees and conferences.

Assessment Tool(s) Committee(s) participation Presentations at professional association events


15 full-time staff members

What was your sample size? All full-time staff What was your sampling method? (e.g. random sample, convenience sample)

Staff rates of serving in leadership positions of professional organizations/associations and on conference/event planning committees of these organizations.


In 2009-10, seven of 16 (44%) staff members reported 9 instances of serving in leadership positions of their professional organizations. In 2010-11, five of 15 (33%) staff members reported 6 instances of serving in leadership positions of their professional organizations. The percentage of staff members serving has decreased by 11%. Observation: the objective was not achieved and is ongoing.


Strategy 7.2.1. 20% of professional staff will actively participate on appropriate university, state, and/or regional committees each year.

Strategy 7.2.2. 20% will serve and/or present in professional conference and/or association functions each year.


Program: Division of International Education Department Chair/Program Director: Alea Morelock Cot College: Academic Affairs Dean: Louis V. Paradise, Interim Provost & VP Academic & Student Affairs Goal Goal 8. The Division will provide administrative support

and oversight to ensure that its programs and initiatives (excluding OISS) are financially self-supporting.

Measurable Objective Objective 8.1. The Division members will monitor program budgets to ensure that all are self-supporting at the end of each academic year.

Assessment Tool(s) Budget meetings Annual evaluation Financial reports in PeopleSoft


9 self-supporting programs: Summer—Innsbruck, Prague, Japan, Costa Rica, France, Brunnenburg. Fall and Spring—Academic Year Abroad Fall, Spring and Summer—IELP

What was your sample size? Population What was your sampling method? (e.g. random sample, convenience sample)

Population


All programs were self-supporting and deemed fiscally responsible. Observation: the objective was achieved.


Strategy 8.1.1. All units will hold regular budget review meetings. Strategy 8.1.2. The Assistant Vice President will attend scheduled financial meetings to inform Senior Associate Vice President.

Strategy 8.1.3. The Assistant Vice President will evaluate all programs on a regular basis.

Non-Academic Program Assessment Form Assessment Cycle...

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