What is Nol? 0101

What are the benefits of Nol? 0102

Where can you use it? 0203

Introduction 01

Silver, Blue, Gold or Red? 0301

Types of Nol Cards 03

05

05

0505

0505

Dubai Metro, Dubai Bus, Dubai Water Bus 01

Paid Parking02

Using your Nol Card 05

Welcome to Nol.

Zonal Fare Structure 07

Ticket Vending Machines 1301

Ticket Offices 1402

RTA Customer Service Centres 1704

Online 1503

Authorised Sales Agents 1805

Buying and topping-up your Nol Card 13

FAQs 19

Important Information 23

The Nol Card is an electronic smart card that enables you to pay for the use of various RTA transport modes in Dubai with a single card. There are 4 types of Nol cards available to meet your travel requirements.

• Nol Cards allow you to pay for the use of various RTA transport modes in Dubai + parking fees through a single card.

• You no longer need to carry cash or worry about correct change.

• You will enjoy low cost fares and flexible transfers across different modes of transport.

• You are required to add credit to your account and use the card to pay for various modes of transport. The card will automatically deduct the correct fare based on your usage.

• Speed: Contactless payments are authorized immediately so passengers do not experience delays.

What Is The Nol Card?01

What Are The Benefits Of Nol Cards?02

Introduction

01

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Currently, the Nol Card can be used for the following services:

• Dubai Metro

• Dubai Buses

• Dubai Water Buses

• Paid parking meters

Where Can You Use It?03

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There are 4 types of Nol Cards. Choose the one specific to your requirements:

Nol Gold Card For those who want first class travel

• Holds up to AED 500 worth of credit and is valid for 5 years.

• Has an e-purse, which deducts the correct fare automatically.

• Can be used immediately and topped up at any ticket office or online.

• Allows the privilege of using Gold Class cabins on the Dubai Metro.

• When used on other modes of transport with no Gold Class Cabins, the user will be charged the standard fare.

Price AED 20 Credit AED 14top-upEasy to top-up

• Holds up to AED 500 worth of credit and is valid for 5 years.

• Has an e-purse, which deducts the correct fare automatically.

• Can be used immediately and topped up at any ticket office, online or ticket vending machine.

Nol Silver Card For frequent travellers

Price AED 20 Credit AED 14top-up

Easy to top-up

Silver, Blue, Gold or Red?01

Types of Nol Cards

03

Example price AED 4.00 Credit AED 2.00*

*Price of a short trip fare

Price AED 70 Credit AED 20

04

top-upEasy to top-up

* Only blue card holder can avail this facility

Nol Blue CardA secure personal cardfor frequent travellers

• The only Nol card that you can register for online.

• Holds up to AED 500 worth of credit and is valid for 5 years.

• P

• 30-Day unlimited travel also available only under the Nol Blue Card.

ersonalised card with the user’s photo.

• Has an e-purse, which deducts the correct fare automatically.

• Card requires a one-time payment of AED 70 and will be delivered within 10 days.

• Secure online services for topping up the card, transaction history and registering complaints.*

• SMS notifications related to confirmation of services and/or required instructions.*

• Special cards and discounts for students, senior citizens and people with disabilities.

• More features such as loyalty points program, auto top up facility.

Nol Red TicketFor tourists and visitors

• Paper ticket which can be purchased for AED 2 and is valid for 90 days.

• Rechargeable for use of a maximum of 10 journeys or 5 daily passes.

• The same ticket can be used for both metro and bus without any need of getting another new ticket

• A permit for using both metro and buses is available for 1 day (cost is 14 AED for the permit and 2 AED for the ticket).

• Ideal for occasional or casual users of public transport.

• No e-purse account available and has to be pre-paid with the correct journey type (based on the zones to be travelled).

Dubai Metro, Dubai Bus, Dubai Water Bus 01

Using your Nol Card

With the Nol Card, all you need to do is ‘touch & go’. This means you simply tap your card on the card reader at the entry and exit gates of the Metro and Waterbus stations, at the entrance of every RTA Bus and on all RTA parking meters. The system will then automatically deduct the correct fare from your card. It’s quick and easy too.

How to check-in

1. Ensure you have sufficient balance for your desired trip.

2. Approach the gates of the Metro or the entrances of Bus/Water Bus.

3. Place your Nol Card on the card reader.

4. Wait until you hear a beep or look for the green light which signals a successful check-in.

5. Pass through the gate/entrance.

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Paid Parking02

1. Insert the Nol Card in the card slot in the parking machine.

2. The machine will read the card for the available balance.

3. Press the OK button to purchase the ticket.

Please note: you can choose the amount of parking time required when you pay using your NOL card.

How to check-out

1. Approach the exit gates of Metro or the exit doors of the Bus/Water Bus.

2. Place your Nol Card on the card reader.

3. Wait until you hear a beep or look for the green light which signals a successful check-out.

4. Pass through the exit gate/entrance.

5. At this point, the gate will automatically calculate and display the cost of your trip/journey based on the number of zones you have passed and display the remaining balance of your card.

Please note if you don’t tap the Nol card while checking out on the Dubai Bus, the maximum fare will be charged to your account.

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Unified fare structure for Dubai Bus and Dubai Metro

The city has been divided into 7 zones. Your journey on the Dubai Metro or Dubai Bus will fall into any one of these 7 zones. The fare will be calculated and automatically deducted from your e-purse, depending on the number of zones you travel through.

Zonal Fare Structure

708

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Trip cost (AED) Regular ClassMaximum journey duration (min)

Single trip maximum transfersTime allowed between transfers (min)

Cost of issuing the ticketTrip cost (AED) Regular Class

Trip cost (AED) Gold ClassMaximum journey duration (min)

Single trip maximum transfersTime allowed between transfers (min)

1 Day Ticket (AED) Regular Class1 Day Ticket (AED) Gold Class

T0

T1

T2

T3

Trip cost (AED) Gold ClassMaximum journey duration (min)

Single trip maximum transfersTime allowed between transfers (min)

Trip cost (AED) Regular ClassTrip Cost (Student)

Trip Cost (Senior Citizens)

Maximum journey duration (min)Single trip maximum transfers

T30 day pass (Adult)

30 day pass (Senior Citizen)30 day pass (Student)

ime allowed between transfers (min)

Gold

Silver

Red

Unified fare structure for Dubai Bus and Dubai Metro

Based on the start and finish points, your journey will fall into one of the following tiers:

Did you know? You can travel all over Dubai for a whole day and pay no more than AED 14 (excludes Gold Class travel), because after this it’s FREE!

Zonal Fare Structure

Trip Cost (People with Disabilities)

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Tier 0 less than or equal to 3 Km

Tier 1 starts and ends in the same zone

Tier 2 starts in one zone and ends in a neighbouring zone

Tier 3 crosses two or more zones

1.80 2.30 4.10 5.8090 180 180 1801 3 3 330 30 30 30

3.60 4.60 8.20 11.6090 180 180 1801 3 3 330 30 30 30

1.80 2.30 4.10 5.800.90 1.15 2.05 2.900.90 1.15 2.05 2.90Free Free Free Free90 180 180 1801 3 3 330 30 30 30100 100 180 270200 200 200 200170 170 170 170

2.00 2.50 4.50 6.504.00 5.00 9.00 13.00 90 180 180 1801 3 3 330 30 30 30

Nice to know

Children under 5 yrs or shorter than 90cm travel FREE on the Metro.

2.00

1428

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Fare Structure – Dubai Water Bus

• You can use your Nol Card or Nol Ticket to ride the Water Bus, with the fixed fare of AED 4 for a return trip.

• You can buy the Nol Red Ticket from any Marine Ticket Office located at Water Bus stations and top it up with up to 10 trips, which can be used at any Water Bus in Dubai.

• If you have a Nol Silver, Gold, or Blue Card, you can ride the Water Bus by adding credit to your e-purse and simply using your card, which will deduct the fare automatically.

• Please note transfers are not applicable to/from the Water Bus, and the maximum duration of the trip is 3 hours.

Fare Structure – Paid parking meters

If you have a Nol Silver, Gold, or Blue Card, you can pay for parking using your card by adding credit to your e-purse and simply inserting your card at any RTA parking meter.

Charges for paid parking zones are as follows:

Zonal Fare Structure

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Parking Zone Duration Fare

1 hr

2 hrs

3 hrs

4 hrs

1 hr

2 hrs

3 hrs

4 hrs

24 hrs

1 hr

2 hrs

3 hrs

4 hrs

1 hr

2 hrs

3 hrs

4 hrs

1 hr

2 hrs

AED 2

AED 5

AED 8

AED 11

AED 2

AED 4

AED 5

AED 7

AED 10

AED 1

AED 5

AED 8

AED 11

AED 1

AED 5

AED 8

AED 11

AED 2

AED 4

Inside CBD ONSTREET Parking (A)

Inside CBD OFFSTREET Parking (B)

Outside CBD ONSTREET Parking (C)

Outside CBD OFFSTREET Parking (D)

DUBAI INTERNET CITY Parking (F)

Buying and topping-up your Nol Card

13

Ticket Vending Machines

Located in 64 Bus Stops throughout Dubai. Located in all open Metro Stations:Jebel AliIbn Battuta Nakheel Harbour & Tower Jumeirah Lakes Towers Dubai Marina Nakheel Dubai Internet City Sharaf DG Mall of the Emirates First Gulf Bank Noor Islamic Bank Business Bay Burj Khalifa/Dubai Mall Financial Centre

top-up

Buy(some)

Emirates Towers World Trade Centre Al Jafiliya Al Karama Khalid Bin Al Waleed Union Al Rigga Deira City Centre GGICO Airport Terminal 1 Airport Terminal 3 Emirates Rashidiya

Ticket Offices

Located in all open Metro Stations.

Located in 7 Bus Stations:

Airport Terminal 1

Airport Terminal 2

Airport Terminal 3

Al Gubaiba Bus Station

Gold Souq Bus Station

Jebel Ali Bus Station

Sabkha Bus Station

Buy

top-up

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Online

Please note: You can only apply for the Nol Blue Card using the online service.

1. Personal photo (jpg/jpeg format, less than 50KB).

2. Proof of identity - Emirates ID card (jpg/jpeg format, less than 2MB). 3.

Payment card such as credit/debit cards

(Visa/MasterCard/ Amex) or e-Dirham.

Nol Blue Card application process:

1. Go to www.nol.ae

2. Fill out your application and pay online.

3. You will receive an SMS notification with your application details.

4. Once your application is approved, you will receive an SMS notification.

5. Your Nol Blue Card will be delivered to you by the courier company.

6. You should receive your card within 10-15 days. In case of any delays, please contact RTA Customer Service at 800 90 90. You can also track your application on the website.

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Buying and topping-up your Nol Card

The following documents are required:www.nol.ae Credit/debit cards or e-Dirham

Online

top-up

Buy

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RTA Customer Service Centres

9 RTA License Branches:

Al Awir License BranchAl Barsha License BranchAl Karama License BranchAl Towar License BranchAswaq Mezher License BranchCustomer Service Main Office Dubai Industrial City License Branch Licensing Department DeiraJumeirah Plaza

Buy

top-up

Buying and topping-up your Nol Card

Buy

top-up

18

Authorised Sales Agents

5 Locations in Carrefour:Century MallDeira City Center Mall of the Emirates SharjahShindagha

20 Locations in Redha AI-Ansari Exchange

18 Locations in Spinneys

Waitrose, Dubai Marina Mall

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1. Where can I buy and top-up my Nol Card?

You can buy and top-up your Nol Card at Ticket Offices, some Ticket Vending Machines and RTA authorized sales agents.

• Ticket Offices are available in all Metro Stations and all Bus Stations.

• Ticket Vending Machines are available in all Metro and Bus Stations and some Bus stops, as well as other popular places such as shopping malls and airports.

FAQs

2. Are there any discounts?

• Children below 5 years can travel for free without a card.

• With the Nol Blue Card, discounts are available for students andsenior citizens, and people with special needs can travel free.The RTA will also introduce a loyalty points program which will allow you to redeem points for variety of benefits.

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3. How do I check-in and check-out on buses using my card?

When you enter a bus you need to touch your card onto the Nol card reader, located near the bus driver. When you exit the bus, you also need to touch your card on the reader. The system will check that your card has a valid travel pass, calculate the fare for the trip you have just taken and deduct that amount from your e-purse, or deduct one trip from your card, whichever the case may be. If you do not check-out, the system will always deduct the maximum fare, so you should always remember to check-out.

4. Is there a maximum daily cap?

• Yes. For Nol Cards, the maximum daily cap is AED 14, so you will not be charged more than AED 14 in a day regardless of how often you travel.

• For the Nol Gold Card, the daily cap does not include Gold Card premium charges.

• For the Nol Red Ticket, there is no daily cap.

5. Can I travel by Bus and Metro with the same card?

• Yes. A Nol Card can be used on all modes of travel.

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6. How can I top my card up?

• You can top-up your card using cash, a credit card or a debit card.

FAQs

7.

• The minimum balance you need to have on your card beforeyou can start a journey is AED 1.80. Remember that you should always have sufficient balance for your desired journey.

• The maximum balance you can store on a Nol Card is AED 500.

What is the minimum and maximum balance allowed on a Nol Card?

8. How can I check the remaining balance on my card?

• The balance of your Nol Card will be shown when youcheck-in/check-out on Buses and the Metro. You can alsoview it from any ticket vending machine, ticket office, andauthorized sales agents.

• With the Nol Blue Card, you can check your balance online at:www.nol.ae

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9. What are the different types of Nol Cards?

Each Nol Card has been designed for a specific type of public transport user.

• Nol Silver Card is an ideal starter card that has been designed for use by the regular traveller.

• Nol Gold Card is the same as the Silver Card but allows its holder to travel in designated Metro Gold Class cabins by paying a premium fare.

• Nol Blue Card is a personalised Nol card that carries an image of the card holder. It is designed for use by regular users and for people who are entitled to concessionary travel.

• Nol Red Ticket is a paper-based card that can be bought from any Ticket Vending Machine or Ticket Office for only AED 2. It can be loaded with up to 10 Trips. It is perfect for use by tourists and those who don’t use public transport on a regular basis.

Don’t

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Important Information

Useful tips when using your Nol Card

• Keep your Nol Card in a protective pouch.

• Ensure to check-out to avoid getting over charged.

• Make sure your Nol Card/Ticket has sufficient balance.

• If your Nol Card is rejected at a reader, wait until the indicator light stops flashing, then try again.

• Ensure your Nol Blue Card is not used by anyone else.

• If you lose your Nol Blue Card, call the RTA Customer Service at 800 90 90 immediately to report the loss.

• Hold more than one Nol Card over a reader at the same time.

• Hold your Nol Card too quickly over a reader, as this can lead to an incomplete transaction; in such cases, touch the same Nol Card again as required until the transaction is complete.

• Bend, write on, scratch, tap, cut or paste stickers or photos on your Nol Card.

• Put your Nol Card in your back pocket, as the microchip on the card can be damaged when you sit down.

Do