Last Update Network Center Feb. 27, 2008 NOCAPPLICATION First Support

1 Altiris Bobby Hillard

2 APC InfraStruXure Manager DRC Paul Shoemaker3 Automatic Fairgate Center Cubic4 AutoPatch Police servives John Gomez

5 AVL System Siemens/Continental6 Breeze Application Paul Worcester7 Cad System Police Communications Farouk Baksh8 CICS W. Dye III

9 Cobb Regional Partner Dexter Chrenshaw10 CITRIX Kedvin Labrec11 Faregate Cubic12 GCIC System Police Services Luis Matta13 Hummingbird System Paul Worcester14 Maximus Prabhaker15 MMIS W. Dye III16 Money Room Cublic16 Next Fare Paul Worcester17 NextFare Password Raymell Shannon18 Notifind James E. Watkins19 Oracle Prabhker Anthannagari20 RoofPRo Darian Rolle21 Sign Post Mark McClain

22 Teledriver Automated Dispatch Roderick Boyer23 Tranmaster AVL Seimen24 Trapeze Database Robin Chew25 Trapeze Fx Darian Rolle26 Trapeze Info Darian Rolle27 Trapeze Pass Darian Rolle28 VPASS Computer Maintenance29 VPN Dexter Chrenshaw

NOC HELP First Support1 APC InfraStruXure Manager DRC Keith Brian2 Armour Store Room3 Building Maintenance Vince Hawks4 Calbe TV Muzak5 Chander Park Police Dispatcher

6 Computer Maintenance7 DELTA8 DHL Express9 DRC

10 E.O.C Emergercy Operations Center Farouk Baksh11 Fairgate record number 3414 6648

12 G4 Enterprise13 HQ Security Front Desk14 Laredo Store Room15 Liebert ACU Vince Hawks16 Liebert ACU Vendor- RSAA Willie17 Mainframe Steve McDonald18 Perry Store Room19 Pitney Bowes 20 Print Check Cartridge Serge Vilmar21 Radio Maintenance

22 Rail Control - Avondale23 Ribbon,Reload, & Recycle Serge Vilmar24 Risk Management Transmission 888-841-8159

25 Stations Services26 Telephone Communications28 Xerox DocuTech 2000 model 75 USA

Operation

CELL HOME OFFICE #678-488-7557 770-928-9043 4256770-262-8278 3177 or 3764

6648 404-724-2206404-392-2892866-778-5572770-328-8538404-427-3211 5257404-787-1115 770-996-8105

404-769-5809 4355404-427-4369

404-724-2206404-427-2067770-328-8538 5067404-427-1491 610-348-4059404-707-1115 770-996-8105

404-724-2206770-328-8538 5067404-427-4025 5689678-887-9244 5425404-427-1491 610-348-4059404-427-9909 4972404-314-2846

404-424-1548 404-576-4153 5475866-778-5572404-509-3684 5237404-427-9909 4972404-427-9909 4972404-427-9909 4972

3260404-769-5809 4355

CELL OFFICE #770-617-5657 4545

3167404-427-4051 5062800-331-3340 770-310-7916

3466

3260631-845-0400

800-225-53453601

404-427-3211 5257

678-244-0140 ext.101 888-447-747350203506

404-427-4051 5062404-304-6545

765-860-3980 55636856

800-522-0020

404-688-72773419

3400404-688-7277Option 2 Ext. 20593

42363030

800-821-2797

APPLICATION Second Support1 AVL Semen2 Altiris Bobby Hillard

3 APC InfraStruXure Manager DRC Keith Brian4 Automatic Fairgate Center Cubic

AutoPatch Police servives John Gomez

5 Breeze Application Paul Worcester

6 CICS W. Dye III7 Delta8 E.O.C Emergercy Operations Center Farouk Baksh9 Fargate

10 G4 Enterprise M Gillian

11 GCIC System Police Services Farouk Baksh12 Headquacters Susan D'Aquino

13 Liebert ACU Susan D'Aquino14 Maximus Alex Basin15 MiIMS W. Dye III16 Muzak Gary king17 Next Fare18 Oracle Michael Rozenman19 Pitney Bowes20 Radio Maintenance Bert21 RoofPro Sam Seaborne22 Sign Networks Mark McClain

23 Station Services24 Technical Trainer Derrick E. Garyson25 Teledriver Automated Dispatch Roderick Boyer

26 Telephone Communication John Gomez27 Telephone Communication Arnold

28 Trapeze Database Andrew Perera29 Trapeze Fx Vi Nguyens30 Trapeze Info Vi Nguyens31 Trapeze Pass Vi Nguyens32 VPN Willmon Ealy33 Xerox DocuTech 2000 model 75 USA

CELL HOME OFFICE866-778-5572 Nick-3190360-9954 Dean 404-693-1287

678-488-7557 770-928-9043770-617-5657 4545

404-805-5199 James Mosley404-392-2892

770-328-8538

404-707-1115 770-996-8105Mag - ser# 13 15301 prt 991BZCT

404-427-3211 5257

404-207-9934

440-427-3211pager 404-571-7771 5390

pager 404-571-7771 5390404-247-3637 770-813-9295 5406404-707-1115 770-996-8105770-414-0551

404-932-2978 770-410-9327 5406inserter model #F580 ser#0002786

404-427-0439770-623-6342 404-427-0956 4242

404-314-2846

4176404-246-1129 5839

5427404-392-2892

Campbell 404-207-0082 3030/3666

404-258-8185404-427-4522404-427-4522404-427-4522404-427-0990 770-942-9627 5869

800-821-2797

(A)Log on to Maximus

Steps To Change Password1 Open the Enterprise Portal2 Click setup option3 Click Access Rights option4 Click System Managament5 Click on the Users options6 Click on Filter Records 7 Enter users ID in the User ID field8 Hit enter9 Click Update Record

10 Enter new password in the password field11 Click Process Update

Oracle will display the Successfully update message

(B) Change Window Passwordsteps

1 Go to active directory2 right click on Marta.local3 Do find ( Put user's name)4 Right click on name 5 Click reset

Altiris

Solarwinds

AFC Infrastruxure Manager

Oracle

Maximus

HP Openview

Ticket Status Summary

Big Brother

Marta Internet Mail

Nextfare Login

DynaComm Telnet 150.150.2.2

http://altns/altiris/ns/console.aspxHTTP://altns/aexhd/worker

http://150.150.1.224/login.asp

http://10.128.1.202/client_install.html

http://oraebiz

http://meamap12/prod/fasuiteinfocenter.htm

http://10.200.0.41/ovcgi/ovlaunch.exe

http://ittech/altirisrpts/menu.asp

http://srvrmntr/bb/

https://mail.marta.net/exchange

http://10.200.0.228:7001/nbmshttp://10.200.0.229:7001/nbms

Notifind Bridge # 4048483950

NOC at the beginning of Mess. ,b1112#.12345#

Administrative Q7bK@L3]Z

Icon at top

Icon at top

Icon at top

Oracle will display the Successfully update message

Noc Noc

b denotes as space

Office Cell HomeCarlisSuzette 5603 or 5124Debra Demmons 4559Fred 5139Gloria Morgan 5476 404-427-3207 404-325-2007Nobel `Russell Walker 5122 Suzetta 6175Valence Perry 5129Robert Chamberland 6134

NAME OFFICE CELLCharles Curry III 5214 678-571-0530Dewitt Wilborn 4554 404-550-6913Fritz Morency 5822 404-427-1351Johnny Hill 4550 404-805-3693Ned Edwards 4554 404-274-8224Richard Powell 4554Euwanta Williams Jr. 4550 678-618-0224Jairus Glen 4550 770-633-3688Keith Spencer 4550 404-931-1653

1234

HOME770-944-3919404-346-1908770-693-9369770-386-0989770-469-1131404-289-5471

NAME OFFICE CELL HOMEAnneMarie Eades 4096 404-427-9133 404-296-7801Ben Graham 4075 404-493-2364Bridget Miller 5212 678-458-6009Fritz Morency 5822 404-427-1351 770-693-9369Ming HIS 5769 404-427-5413 770-682-4501Tara Balakrishnan 5253 404-427-3280 770-392-1841Tony Dunning 4166 404-427-6658 770-425-3712Willmon Ealy 5869 404-427-0990 770-942-9627Bo Wallace 3457 404-668-3654Bert Robinson 3025 404-427-0439

3rd floor has the Paratransit Reservations Group

The server name is TIPASPAP1 and the Citrix Servers are TIPCPASSP1, TIPCPASSP2, TIPCPASP3Trapeze dispatcher

Johnson Control 935-102-6547

Electronic signs in the train stations

next train approaching in 3min” or advertisement – please escalate these issues to Rail Control ext 3400 option #3 (Sign Post is the vendor)

issues to Computer maintenance

To add printer to user PC remotely

Log on user PC (using DameWare Remote)

Go to G drive

Open Public Folders

Open Print Server Link

Find printer (ex. Hamilton has a printer name GAR003AO0116)

Click on Printer icon

Flash Light - > looking for printer

After printer is added , make printer the default printer.

114550 Phone password for 45504275959 Phone password for Marta cell

Https://mail.marta.net/exchange

Signs that are multicolored that have messages like

VPASS signs are the signs that have red lighting  - please escalate these

\\martahq\software repository

Reset CICS printerf vps,start,pc9df drsn,start,pc9dcics6pcesncemt s term(pc9d)cesnIns In serviceacq

To Reactivate VPS print queuef vps,react,vpc1 if you are on syslogf vps,react,vpc1 if you are on syslog

Use small printer when mainframe is down1. Change local to Comp1622.F VPS,start,Comp162

Trapeze PASS

<= ParatransitTrapeze PASS

logon to marta from internet

Contact Name Contact Phone Title

Paul Worcester 770-328-8538 System AdminPrabhaker Anthannagari 404-427-1491 DBAMuhammad Hassan 770-356-5062 DBACynthia McCall 404-427-1670 Functional ERPAlex Basin 404-425-2749 Functional EAMJeffery Sutton 404-784-5696 Project ManagerJack Orenstein 404-427-7254 ManagerMing Hsi 404-427-5413 ManagerTony Dunning 404-427-6658 Help Desk ManagerWill Ealy 404-427-0990 Network/Server ManagerRobin Chew 404-509-3684 AFC/AVL DBAVi Nguyen (404) 427-4522 AVL App SupportRaymell Shannon (404) 457-2717 AFC App SupportLayi Taylor (404) 427-1068 Sr. ITS/GIS DeveloperProkofiy Klochko (770) 355-5857 Web DeveloperAndrew Perera (407) 462-7336 Sr. DBADarian Rolle 404-427-9909Tim Pugh 404-848-5943 Building

Name Office Home Number Mobile RadioAlex Basin 5406 770-813-9295Tara Balakrishnan 5253 770-392-1841 404-427-3280Binning Stan 5856 678-482-0133 404-427-4369Bobby Hilliard 4356 770-928-9043 678-488-7557

Cell Home OfficeMicheal Rozenman 404-932-2978 770-410-9327 5613

Alex Basin 404-571-7866 770-813-9295 5406

`

Office CellSusan D'aquino 5390 404-571-7771 PagerVince Hawks 5062 404-427-4051Sean Thom 4056 404-427-9796Tim Pugh 5943

REVISED SCHEUDLE Feb - May 2008

The periods will begin each Friday morning at 12:01 am. and end Thursday night at 12 Midnight.

Headquarters On-Call Schedule                   

Feb. 1 – Feb. 7            SeanFeb. 8 – Feb. 14          TimFeb. 15 – Feb. 23        BrianFeb. 22 – Feb. 28        SeanFeb 29 - Mar. 6           TimMar. 7 – Mar. 13         BrianMar. 14 – Mar. 20       SeanMar. 21 – Mar. 27       Tim      Mar. 28 – April 3         BrianApril 4 – April 10         SeanApril 11 – April 17       TimApril 18 – April 24       BrianApril 25 – May 1          SeanMay 2 – May 8            TimMay 9 – May 15          BrianMay 16 – May 22        SeanMay 23 – May 29        TimMay 30 – June 5          Brian

Home

The periods will begin each Friday morning at 12:01 am. and end Thursday night at 12 Midnight.

Headquarters On-Call Schedule                              Date: 2/1/08

OfficeDexter Chrenshaw Network 4355Robert Pettus Network 5215Willmon Ealy Network 5869

Vice Mobley Network 4564Bobby Hilliard Server 4356Samuel S.Seaborne Server 4242Stan Binning Server 5856

Cell Home404-769-5809678-360-5448404-427-0990 770-942-9627

404-375-5115 770-907-3640678-488-7557 770-928-9043404-427-0956 770-623-6342404-427-4369 678-482-0133